Samsung SM-G920F Operating Instructions

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SM-G920F

SM-G920FD

SM-G920FQ

SM-G920I

User Manual

English. 02/2017. Rev.1.0

www.samsung.com

Table of Contents

Basics		Applications
4	Read me first	58	Installing or uninstalling apps
6	Device overheating situations and	60	Phone
	solutions	64	Contacts
9	Package contents
		69	Messages
10	Device layout
		72	Internet
12	Battery
		74	Email
18	SIM or USIM card (nano-SIM card)
		75	Camera
23	Turning the device on and off
		97	Gallery
24	Controlling the touchscreen
		100	Samsung Gear
27	Home screen
		101	Game Launcher
34	Lock screen
		104	Calendar
35	Notification panel
		105	S Health
37	Entering text
		108	S Voice
40	Screen capture
		110	Music
41	Opening apps
		111	Video
41	Multi window
		112	Voice Recorder
46	Samsung account
		114	My Files
47	Transferring data from your previous
		114	Memo
	device
		115	Clock
50	Device and data management
		116	Calculator
53	QUICK CONNECT
		117	Google apps
55	Sharing features

57	Emergency mode

Table of Contents

Settings

119 Introduction

119 Connections

132Sounds and vibration

133Notifications

133 Display

135Wallpapers and themes

136Advanced features

138Device maintenance

140Apps

141Lock screen and security

150Cloud and accounts

152Google

152Accessibility

152General management

153Software update

153User manual

153About device

Appendix

154 Accessibility

170 Troubleshooting

175 Removing the battery

Basics

Read me first

Please read this manual before using the device to ensure safe and proper use.

•Descriptions are based on the device’s default settings.

•Some content may differ from your device depending on the region, service provider, model specifications, or device’s software.

•Content (high quality content) that requires high CPU and RAM usage will affect the overall performance of the device. Apps related to the content may not work properly depending on the device’s specifications and the environment that it is used in.

•Samsung is not liable for performance issues caused by apps supplied by providers other than Samsung.

•Samsung is not liable for performance issues or incompatibilities caused by edited registry settings or modified operating system software. Attempting to customise the operating system may cause the device or apps to work improperly.

•Software, sound sources, wallpapers, images, and other media provided with this device are licensed for limited use. Extracting and using these materials for commercial or other purposes is an infringement of copyright laws. Users are entirely responsible for illegal use of media.

•You may incur additional charges for data services, such as messaging, uploading and downloading, auto-syncing, or using location services depending on your data plan. For large data transfers, it is recommended to use the Wi-Fi feature.

•Default apps that come with the device are subject to updates and may no longer be supported without prior notice. If you have questions about an app provided with the device, contact a Samsung Service Centre. For user-installed apps, contact service providers.

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•Modifying the device’s operating system or installing softwares from unofficial sources may result in device malfunctions and data corruption or loss. These actions are violations of your Samsung licence agreement and will void your warranty.

•Depending on the region or model, some devices are required to receive approval from the Federal Communications Commission (FCC). If your device is approved by the FCC, you can view the FCC ID of the device. To view the FCC ID, tap Apps →Settings → About device →Battery info.

•Depending on the region, you can view the regulatory information on the device. To view the information, tap Apps →Settings →About device →Regulatory information.

Instructional icons

Warning: situations that could cause injury to yourself or others

Caution: situations that could cause damage to your device or other equipment

Notice: notes, usage tips, or additional information

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Device overheating situations and solutions

When the device heats up while charging the battery

While charging, the device and the charger may become hot. During wireless charging or fast charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or performance and is in the device’s normal range of operation. If the battery becomes too hot, the charger may stop charging.

Do the following when the device heats up:

•Disconnect the charger from the device and close any running apps. Wait for the device to cool down and then begin charging the device again.

•If the lower part of the device overheats, it could be because the connected USB cable is damaged. Replace the damaged USB cable with a new Samsung-approved one.

•When using a wireless charger, do not place foreign materials, such as metal objects, magnets, and magnetic stripe cards, between the device and the wireless charger.

The wireless charging or fast charging feature is only available on supported models.

When the device heats up during use

When you use features or apps that require more power or use them for extended periods, your device may temporarily heat up due to increased battery consumption. Close any running apps and do not use the device for a while.

The following are examples of situations in which the device may overheat. Depending on the functions and apps you use, these examples may not apply to your model.

•During the initial setup after purchase or when restoring data

•When downloading large files

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•When using apps that require more power or using apps for extended periods

––When playing high-quality games for extended periods

––When recording videos for extended periods

––When streaming videos while using the maximum brightness setting

––When connecting to a TV

•While multitasking (or, when running many apps in the background)

––When using Multi window

––When updating or installing apps while recording videos

––When downloading large files during a video call

––When recording videos while using a navigation app

•When using large amount of data for syncing with the cloud, email, or other accounts

•When using a navigation app in a car while the device is placed in direct sunlight

•When using the mobile hotspot and tethering feature

•When using the device in areas with weak signals or no reception

•When charging the battery with a damaged USB cable

•When the device’s multipurpose jack is damaged or exposed to foreign materials, such as liquid, dust, metal powder, and pencil lead

•When you are roaming

Do the following when the device heats up:

•Keep the device updated with the latest software.

•Conflicts between running apps may cause the device to heat up. Restart the device.

•Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.

•Close apps that increase battery consumption or that run in the background when not in use.

•Delete unnecessary files or unused apps.

•Decrease the screen brightness.

•If the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, contact a Samsung Service Centre.

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Device limitations when the device overheats

When the device heats up, the features and performance may be limited or the device may turn off to cool down. This feature is only available on supported models.

•If the device becomes hotter than usual, a device overheating message will appear. To lower the device’s temperature, the screen brightness and the performance speed will be limited and battery charging will stop. Running apps will be closed and you will only be able to make emergency calls until the device cools down.

•If the device overheats or feels hot for a prolonged period, a power off message will appear. Turn off the device, and wait until it cools down.

Precautions for operating environment

Your device may heat up due to the environment in the following conditions. Use caution to avoid shortening the battery’s lifespan, damaging the device, or causing a fire.

•Do not store your device in very cold or very hot temperatures.

•Do not expose your device to direct sunlight for extended periods.

•Do not use or store your device for extended periods in very hot areas, such as inside a car in the summertime.

•Do not place the device in any areas that may overheat, such as on an electric heating mat.

•Do not store your device near or in heaters, microwaves, hot cooking equipment, or high pressure containers.

•Never use a damaged charger or battery.

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Package contents

Check the product box for the following items:

•Device

•Quick start guide

• The items supplied with the device and any available accessories may vary depending on the region or service provider.

•The supplied items are designed only for this device and may not be compatible with other devices.

•Appearances and specifications are subject to change without prior notice.

•You can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase.

•Use only Samsung-approved accessories. Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty.

•Availability of all accessories is subject to change depending entirely on manufacturing companies. For more information about available accessories, refer to the Samsung website.

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Device layout

Speaker

LED indicator

Front camera

Proximity/Light sensor
Touchscreen	Power key
	Power key
Home key (Fingerprint	SIM card tray
Home key (Fingerprint
recognition sensor)
Recents key
	Back key
Headset jack
	Speaker
Multipurpose jack
	Microphone

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Infrared port

Microphone

Rear camera

Flash

GPS antenna

Volume key

NFC antenna/Wireless charging coil

Main antenna

•Connectivity problems and battery drain may occur in the following situations:

––If you attach metallic stickers on the antenna area of the device

––If you attach a device cover made with metallic material to the device

––If you cover the device’s antenna area with your hands or other objects while using certain features, such as calls or the mobile data connection

•Using a Samsung-approved screen protector is recommended. Unapproved screen protectors may cause the sensors to malfunction.

•Do not cover the proximity/light sensor area with screen accessories, such as a screen protector or stickers. Doing so may cause the sensor to malfunction.

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Keys

Key	Function
Power	•	Press and hold to turn the device on or off.
Power	•	Press to turn on or lock the screen.
	•	Press to turn on or lock the screen.

Recents	•	Tap to open the list of recent apps.

	•	Press to turn on the screen while the screen is locked.
Home	•	Press to return to the Home screen.
	•	Press and hold to launch Google.

	•	Tap to return to the previous screen.
Back	•	Tap and hold to access additional options for the current
		screen.

Volume	•	Press to adjust the device volume.

Battery

Charging the battery

Charge the battery before using it for the first time or when it has been unused for extended periods.

Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or cables can cause the battery to explode or damage the device.

Connecting the charger improperly may cause serious damage to the device. Any damage caused by misuse is not covered by the warranty.

To save energy, unplug the charger when not in use. The charger does not have a power switch, so you must unplug the charger from the electric socket when not in use to avoid wasting power. The charger should remain close to the electric socket and easily accessible while charging.

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1 Connect the USB cable to the USB power adaptor, and plug the USB cable into the device’s multipurpose jack.

Plug the USB power adaptor into an electric socket.

After fully charging, disconnect the device from the charger. First unplug the charger from the device, and then unplug it from the electric socket.

Viewing the estimated charging time

While charging, open the Home screen and tap Apps →Settings →Device maintenance → Battery.

The actual charging time may vary depending on the status of your device and the charging conditions. The estimated charging time may not be displayed when you charge the device in very cold or very hot conditions.

Reducing the battery consumption

Your device provides various options that help you conserve battery power.

•Optimise the device using the device maintenance feature.

•When you are not using the device, turn off the screen by pressing the Power key.

•Activate power saving mode.

•Close unnecessary apps.

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•Deactivate the Bluetooth feature when not in use.

•Deactivate the Wi-Fi feature when not in use.

•Deactivate auto-syncing of apps that need to be synced, such as emails.

•Decrease the backlight time.

•Decrease the screen brightness.

Battery charging tips and precautions

•When the battery power is low, the battery icon appears empty.

•If the battery is completely discharged, the device cannot be turned on immediately when the charger is connected. Allow a depleted battery to charge for a few minutes before turning on the device.

•If you use multiple apps at once, network apps, or apps that need a connection to another device, the battery will drain quickly. To avoid losing power during a data transfer, always use these apps after fully charging the battery.

•Using a power source other than the charger, such as a computer, may result in a slower charging speed due to a lower electric current.

•The device can be used while it is charging, but it may take longer to fully charge the battery.

•If the device receives an unstable power supply while charging, the touchscreen may not function. If this happens, unplug the charger from the device.

•While charging, the device and the charger may heat up. This is normal and should not affect the device’s lifespan or performance. If the battery gets hotter than usual, the charger may stop charging.

•If you charge the device while the multipurpose jack is wet, the device may be damaged. Thoroughly dry the multipurpose jack before charging the device.

•If the device is not charging properly, take the device and the charger to a Samsung Service Centre.

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Fast charging

The device has a built-in fast charging feature. You can charge the battery more quickly while the device or its screen is turned off.

About Fast charging

•Fast charging uses battery charging technology that charges the battery faster by increasing the charging power. The device supports Samsung’s Adaptive fast charging feature and Qualcomm Quick Charge 2.0.

•To use Fast charging on your device, connect it to a battery charger that supports Adaptive fast charging or Quick Charge 2.0.

Increasing the charging speed

To increase the charging speed, turn the device or its screen off when you charge the battery. While charging the battery when the device is turned off, the icon appears on the screen.

If the fast charging feature is not activated, on the Home screen, tap Apps →Settings → Device maintenance →Battery →→Advanced settings, and then tap the Fast cable charging switch to activate it.

• You cannot use the built-in fast charging feature when you charge the battery using a standard battery charger.

•If the device heats up or the ambient air temperature rises, the charging speed may decrease automatically. This is a normal operating condition to prevent damage to the device.

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Wireless charging

The device has a built-in wireless charging coil. You can charge the battery using a wireless charger (sold separately).

1 Place the centre of the device’s back on the centre of the wireless charger.

The estimated charging time will appear on the screen. The actual charging time may vary depending on the charging conditions.

2 After fully charging, disconnect the device from the wireless charger.

When using the wireless charger, do not place foreign materials, such as metal objects, magnets, and magnetic stripe cards, between the device and the wireless charger. The device may not charge properly or may overheat.

• If you use the wireless charger in areas with weak network signals, you may lose network reception.

•Use Samsung-approved wireless chargers. If you use other wireless chargers, the battery may not charge properly.

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Power saving mode

Activate power saving mode to extend the battery’s usage time.

On the Home screen, tap Apps →Settings →Device maintenance →Battery →MID.

Tap CUSTOMISE to change the power saving settings before entering power saving mode.

3 Tap APPLY.

Maximum power saving mode

In maximum power saving mode, the device decreases battery consumption by applying the dark theme and limiting the apps and features available. Network connections, except for the mobile network, will be deactivated.

On the Home screen, tap Apps →Settings →Device maintenance →Battery →MAX.

Tap CUSTOMISE to change the power saving settings before entering maximum power saving mode.

3 Tap APPLY.

After entering maximum power saving mode, on the Home screen, tap and select an app to use. To remove apps, tap →Edit and select an app with .

To deactivate maximum power saving mode, tap →Disable Maximum power saving mode.

The estimated battery usage time may vary depending on your device settings and operating conditions.

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SIM or USIM card (nano-SIM card)

Installing the SIM or USIM card

Insert the SIM or USIM card provided by the mobile telephone service provider.

Use caution not to lose or let others use the SIM or USIM card. Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards.

• Dual SIM models: In some areas, data transfer speeds may be slower if two SIM cards are inserted in the device than when one SIM card is inserted.

•Some LTE services may not be available depending on the service provider. For more information about service availability, contact your service provider.

►Single SIM models:

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►Dual SIM models:





1	Insert the ejection pin into the hole on the SIM card tray to loosen the tray.
		Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
		be damaged.

2
2	Pull out the SIM card tray gently from the SIM card tray slot.

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3 ►Single SIM models: Place the SIM or USIM card on the SIM card tray with the goldcoloured contacts facing downwards.

►Dual SIM models: Place the SIM or USIM card on the SIM card tray with the goldcoloured contacts facing downwards.

Place the primary SIM or USIM card on the SIM card tray 1 ( 1 ) and the secondary SIM or USIM card on the SIM card tray 2 ( 2 ).

Sim card tray 1	Sim card tray 2

4 Gently press the SIM or USIM card into the SIM card tray to secure it.

If the card is not fixed firmly into the SIM card tray, the SIM card may leave or fall out of the SIM card tray.

5 Insert the SIM card tray back into the SIM card tray slot.

• If you insert the SIM card tray into your device while the SIM card tray is wet, your device may be damaged. Always make sure the SIM card tray is dry.

•Fully insert the SIM card tray into the SIM card tray slot to prevent liquid from entering your device.

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Removing the SIM or USIM card

Insert the ejection pin into the hole on the SIM card tray to loosen the tray. Pull out the SIM card tray gently from the SIM card tray slot.

Remove the SIM or USIM card.

►Single SIM models:

►Dual SIM models:

4 Insert the SIM card tray back into the SIM card tray slot.

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Using dual SIM or USIM cards (dual SIM models)

If you insert two SIM or USIM cards, you can have two phone numbers or service providers for a single device.

Activating SIM or USIM cards

On the Home screen, tap Apps →Settings →Connections →SIM card manager. Select a SIM or USIM card and tap the switch to activate it.

Customising SIM or USIM cards

On the Home screen, tap Apps →Settings →Connections →SIM card manager and select a SIM or USIM card to access the following options:

•Icon: Change the icon of the SIM or USIM card.

•Name: Change the display name of the SIM or USIM card.

•Network mode: Select a network type to use with the SIM or USIM card.

Setting preferred SIM or USIM cards

When two cards are activated, you can assign voice calls, messaging, and data services to specific cards.

On the Home screen, tap Apps →Settings →Connections →SIM card manager and set the feature preferences for your cards in PREFERRED SIM CARD.

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Turning the device on and off

Press and hold the Power key for a few seconds to turn on the device.

When you turn on your device for the first time or after performing a data reset, follow the onscreen instructions to set up your device.

To turn off the device, press and hold the Power key, and then tap Power off.

Follow all posted warnings and directions from authorised personnel in areas where the use of wireless devices is restricted, such as aeroplanes and hospitals.

Restarting the device

If your device is frozen and unresponsive, press and hold the Power key and the Volume Down key simultaneously for more than 7 seconds to restart it.

Volume Down key

Power key

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Controlling the touchscreen

• Do not allow the touchscreen to come into contact with other electrical devices. Electrostatic discharges can cause the touchscreen to malfunction.

•To avoid damaging the touchscreen, do not tap it with anything sharp or apply excessive pressure to it with your fingertips.

•The device may not recognise touch inputs close to the edges of the screen, which

are outside of the touch input area.

•Leaving the touchscreen idle for extended periods may result in afterimages (screen burn-in) or ghosting. Turn off the touchscreen when you do not use the device.

•It is recommended to use fingers when you use the touchscreen.

Tapping

To open an app, to select a menu item, to press an on-screen button, or to enter a character using the keyboard on the screen, tap it with your finger.

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Tapping and holding

Tap and hold an item or the screen for more than 2 seconds to access available options.

Dragging

To move an item, tap and hold it and drag it to the target position.

Double-tapping

Double-tap on a webpage or image to zoom in. Double-tap again to return.

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Swiping

Swipe to the left or right on the Home screen or the Apps screen to view other panels. Swipe upwards or downwards to scroll through a webpage or a list of items, such as contacts.

Spreading and pinching

Spread two fingers apart on a webpage, map, or image to zoom in a part. Pinch to zoom out.

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Home screen

The Home screen is the starting point for accessing all of the device’s features. It displays widgets, shortcuts to apps, and more.

To view other panels, swipe to the left or right.

The Home screen may appear differently depending on the region or service provider.

A widget

An app

News screen indicator. View the latest articles in various

categories.

Favourite apps

A folder

Screen indicators

Apps screen icon

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Home screen options

On the Home screen, tap and hold an empty area, or pinch your fingers together to access the available options. Customise the Home screen by adding, deleting, or rearranging Home screen panels. You can also set the Home screen wallpaper, add widgets to the Home screen, and more.

•Wallpapers and themes: Change the device’s wallpaper, theme, or icons.

•Widgets: Add widgets to the Home screen. Widgets are small apps that launch specific app functions to provide information and convenient access on your Home screen.

•Screen grid: Change the size of the grid to display more or less items on the Home screen and the Apps screen.

Adding items

Tap and hold an app or a folder from the Apps screen, and then drag it to the Home screen.

To add widgets, tap and hold an empty area on the Home screen, tap Widgets, tap and hold a widget, and then drag it to the Home screen.

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Moving items

Tap and hold an item on the Home screen, and then drag it to a new location.

You can also move frequently used apps to the shortcuts area at the bottom of the Home screen.

To move the item to another panel, drag it to the side of the screen.

To move an item more easily, tap and hold an item, and drag it to Move apps at the top of the screen. The item will move to the panel at the top of the screen. Swipe to the left or right to move to another panel and drag the item to a new location.

Removing items

Tap and hold an item, and then drag it to Delete or Remove shortcut at the top of the screen.

Creating folders

Create folders and gather similar applications to quickly access and launch apps.

On the Home screen, tap and hold an app, and then drag it over another app.

Drop the app when a folder frame appears around the apps. A new folder containing the selected apps will be created.

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3 Tap Enter folder name and enter a folder name. To change the folder colour, tap .

To add more apps to the folder, tap ADD, tick the apps, and then tap ADD. You can also add an app by dragging it to the folder on the Home screen.

To move apps from a folder to the Home screen, tap the folder, and then drag an app to the Home screen.

To delete apps in a folder, tap the folder, and then drag the app you want to delete to Remove shortcut at the top of the screen.

Managing panels

On the Home screen, tap and hold an empty area to add, move, or remove a panel. To add a panel, swipe to the left, and then tap .

To move a panel, tap and hold a panel preview, and then drag it to a new location.

To remove a panel, tap and hold a panel preview, and then drag it to Remove at the top of the screen.

To set a panel as the main Home screen, tap .

Using quick options

On the Home screen, tap and hold an app icon or folder to quickly access options.

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