HP EliteOne 800 G2, EliteOne 705 G2, ProOne 600 G2 Maintenance & Service Guide

Maintenance & Service Guide

HP EliteOne 800 G2 23 inch All-in-One

HP EliteOne 705 G2 23-inch Touch All-in-One HP ProOne 600 G2 21 inch All-in-One

© Copyright 2015 HP Development Company,

L.P.

AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: September 2015

Document Part Number: 822875-001

Product notice

This user guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

About This Book

WARNING! Text set o in this manner indicates that failure to follow directions could result in bodily harm or loss of life.

CAUTION: Text set o in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.

NOTE: Text set o in this manner provides important supplemental information.

iii

iv About This Book

Table of contents

1 Product features ...........................................................................................................................................	1
Overview ................................................................................................................................................................	1
EliteOne 800 ...........................................................................................................................................................	2
Front components ...............................................................................................................................	2
Side components .................................................................................................................................	3
Rear components ................................................................................................................................	4
Internal components ...........................................................................................................................	5
EliteOne 705 ...........................................................................................................................................................	6
Front components ...............................................................................................................................	6
Side components .................................................................................................................................	7
Rear components ................................................................................................................................	8
Internal components ...........................................................................................................................	9
ProOne 600 ..........................................................................................................................................................	10
Front components .............................................................................................................................	10
Side components ...............................................................................................................................	11
Rear components ..............................................................................................................................	12
Internal components .........................................................................................................................	13
Labels ...................................................................................................................................................................	14
2 Illustrated parts catalog ..............................................................................................................................	15
System parts ........................................................................................................................................................	15
Misc parts .............................................................................................................................................................	17
Mass storage devices ...........................................................................................................................................	19
Processors and memory modules .......................................................................................................................	20
Cables ...................................................................................................................................................................	21
Keyboards and mice .............................................................................................................................................	21
3 Routine care, SATA drive guidelines, and disassembly preparation ..................................................................	23
Electrostatic discharge information ....................................................................................................................	23
Generating static ...............................................................................................................................	24
Preventing electrostatic damage to equipment ...............................................................................	24
Personal grounding methods and equipment ..................................................................................	25
Grounding the work area ...................................................................................................................	25
Recommended materials and equipment ........................................................................................	25
Operating guidelines ...........................................................................................................................................	26
Routine care .........................................................................................................................................................	26

v

General cleaning safety precautions ................................................................................................	26
Cleaning the Computer Case .............................................................................................................	27
Cleaning the keyboard .......................................................................................................................	27
Cleaning the monitor .........................................................................................................................	27
Cleaning the mouse ...........................................................................................................................	28
Service considerations .........................................................................................................................................	28
Tools and software Requirements ....................................................................................................	28
Screws ...............................................................................................................................................	28
Cables and connectors ......................................................................................................................	28
Hard Drives ........................................................................................................................................	28
Lithium coin cell battery ....................................................................................................................	29
SATA hard drive cables .........................................................................................................................................	30
SATA data cable .................................................................................................................................	30
Cable management ..............................................................................................................................................	30
4 Removal and Replacement Procedures ..........................................................................................................	31
Preparing to disassemble the computer .............................................................................................................	31
Rear port cover ....................................................................................................................................................	31
Attaching and removing a stand .........................................................................................................................	32
Recline stand .....................................................................................................................................	32
Attaching a recline stand ................................................................................................	32
Removing a recline stand ...............................................................................................	33
Adjustable-height stand ...................................................................................................................	34
Attaching an adjustable-height stand ............................................................................	34
Removing an adjustable-height stand ...........................................................................	34
Easel stand ........................................................................................................................................	35
Attaching an easel stand ................................................................................................	35
Removing an easel stand ................................................................................................	35
Access panel .........................................................................................................................................................	37
Drives ...................................................................................................................................................................	38
Hard disc drive ...................................................................................................................................	39
Removing a 2.5-inch hard disc drive ..............................................................................	39
Installing a 2.5-inch hard disc drive ................................................................................	40
Optical drive .......................................................................................................................................	41
Converter board ...................................................................................................................................................	43
Top trim ................................................................................................................................................................	45
Webcam module ..................................................................................................................................................	46
System board (EMI) shield ...................................................................................................................................	48
Memory ................................................................................................................................................................	49
Battery .................................................................................................................................................................	52
PCI-Express M.2 Solid-State Drive .......................................................................................................................	54

vi

WLAN module ......................................................................................................................................................	56
Antennas ..............................................................................................................................................................	58
Heat sink ..............................................................................................................................................................	59
Processor – AMD models .....................................................................................................................................	61
Processor – Intel models .....................................................................................................................................	62
System board .......................................................................................................................................................	64
System board callouts .........................................................................................................................................	67
System board callouts, HP EliteOne 705 G2 models ........................................................................	67
System board callouts, HP EliteOne 800 G2 dGPU models ..............................................................	68
System board callouts, HP EliteOne 800 G2 UMA models ................................................................	69
System board callouts, HP ProOne 600 G2 models ..........................................................................	70
Serial/PS2 board ..................................................................................................................................................	71
Center rear I/O panel ............................................................................................................................................	73
Speakers ..............................................................................................................................................................	74
VESA mounting bracket .......................................................................................................................................	75
Power supply .......................................................................................................................................................	77
Fan assembly .......................................................................................................................................................	79
Right trim and ngerprint reader ........................................................................................................................	80
Left trim ...............................................................................................................................................................	82
Bottom trim and feet ...........................................................................................................................................	83
Display panel .......................................................................................................................................................	85
Cables and connectors .........................................................................................................................................	88
5 Computer Setup (F10) Utility ........................................................................................................................	89
Computer Setup (F10) Utilities ............................................................................................................................	89
Using Computer Setup (F10) Utilities ................................................................................................	89
Computer Setup–Main .......................................................................................................................	91
Computer Setup—Security ...............................................................................................................	93
Computer Setup—Advanced .............................................................................................................	95
Recovering the Con guration Settings .............................................................................................................	100
6 Using HP PC Hardware Diagnostics (UEFI) .....................................................................................................	101
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..................................................................	101
7 Troubleshooting without diagnostics ..........................................................................................................	103
Safety and comfort ............................................................................................................................................	103
Before you call for technical support ................................................................................................................	103
Helpful hints ......................................................................................................................................................	104
Solving general problems ..................................................................................................................................	105
Solving power problems ....................................................................................................................................	109

vii

Solving hard drive problems ..............................................................................................................................	110
Solving media card reader problems ................................................................................................................	112
Solving display problems ..................................................................................................................................	113
Solving audio problems .....................................................................................................................................	118
Solving printer problems ...................................................................................................................................	120
Solving keyboard and mouse problems ............................................................................................................	121
Solving Hardware Installation Problems ...........................................................................................................	123
Solving Network Problems ................................................................................................................................	124
Solving memory problems ................................................................................................................................	127
Solving CD-ROM and DVD problems ..................................................................................................................	128
Solving USB flash drive problems .....................................................................................................................	131
Solving front panel component problems ........................................................................................................	132
Solving Internet access problems .....................................................................................................................	132
Solving software problems ...............................................................................................................................	134
8 System backup and recovery ......................................................................................................................	135
Backing up, restoring, and recovering in Windows 10 ......................................................................................	135
Creating recovery media and backups ............................................................................................	135
Creating HP Recovery media (select products only) ....................................................	135
Using Windows tools .......................................................................................................................	136
Restore and recovery ......................................................................................................................	136
Recovering using HP Recovery Manager ......................................................................	137
What you need to know before you get started ........................................	137
Using the HP Recovery partition (select products only) ............................	138
Using HP Recovery media to recover .........................................................	138
Changing the computer boot order ............................................................	138
Removing the HP Recovery partition (select products only) .....................	138
Backing up, restoring, and recovering in Windows 8.1 or Windows 8 ..............................................................	139
Creating recovery media and backups ............................................................................................	139
Restoring and recovering using Windows tools .............................................................................	140
Using Reset when the system is not responding .........................................................	140
Recovery using the Windows recovery USB flash drive ...............................................	140
Recovery using Windows operating system media (purchased separately) ...............	141
Backing up, restoring, and recovering in Windows 7 ........................................................................................	141
Creating recovery media .................................................................................................................	142
Creating recovery media using HP Recovery Manager (select models only) ...............	142
Creating recovery discs with HP Recovery Disc Creator (select models only) .............	143
Creating recovery discs ..............................................................................	143
Backing up your information ........................................................................................	144
System Restore ...............................................................................................................................	144
System Recovery .............................................................................................................................	145

viii

System Recovery when Windows is responding ..........................................................	145
System Recovery when Windows is not responding ....................................................	146
System Recovery using recovery media (select models only) .....................................	146
Using HP Recovery Disc operating system discs (select models only) ........................	147
9 POST error messages and diagnostic front panel LEDs and audible codes .......................................................	149
POST numeric codes and text messages ..........................................................................................................	149
Interpreting system validation diagnostic front panel LEDs and audible codes ..............................................	154
10 Password security and resetting CMOS ......................................................................................................	156
Resetting the password jumper ........................................................................................................................	156
Clearing and resetting the BIOS ........................................................................................................................	158
Appendix A Power cord set requirements .......................................................................................................	159
General requirements ........................................................................................................................................	159
Japanese power cord requirements ..................................................................................................................	159
Country-speci c requirements ..........................................................................................................................	160
Appendix B Statement of Volatility ................................................................................................................	161
Appendix C peci c tions .............................................................................................................................	162
HP EliteBook 800 G2 models .............................................................................................................................	162
HP EliteBook 705 G2 models .............................................................................................................................	163
HP ProBook 600 G2 models ..............................................................................................................................	164
Index ...........................................................................................................................................................	165

ix

x

1Product features

Overview

NOTE: For the latest speci cations or additional speci cations on this product, go to http://www.hp.com/go/ quickspecs/ and search for your speci c display model to nd the model-speci c QuickSpecs.

CAUTION: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession. This practice is particularly important when you travel with your computer.

Overview 1

EliteOne 800

Front components

Component		Component
1	Dual microphone array (optional)	4	Webcam (optional)
2	Webcam activity LED (with optional webcam)	5	16:9 widescreen LED-backlit LCD display
3	Webcam privacy shutter slide switch	6	High-performance stereo speakers

2Chapter 1 Product features

Side components

Component		Component
1	Power button	7	Microphone/line in jack
2	hard disk drive activity LED	8	HP SD media card reader (optional)
3	USB 3.0 port, fast-charging	9	Optical disc drive eject button
4	USB 3.0 port	10	Optical disc drive activity LED
5	USB 3.0 Type C port	11	Tray-load optical disc drive
6	Headset/line out jack	12	Fingerprint reader (Touch model only)

EliteOne 800

3

Rear components

Component		Component
1	Power cable retention loop	7	DisplayPort connector
2	Port cover security screw hole	8	(2) USB 3.0 ports
3	Serial port (optional)	9	(2) USB 3.0 ports with wake-up functionality
4	PS/2 keyboard connector (optional)	10	RJ-45 Gigabit Ethernet port
5	PS/2 mouse connector (optional)	11	Stereo audio line out
6	Power connector

4Chapter 1 Product features

Internal components

Component		Component
1	Optical disc drive	4	Hood sensor
2	Secondary hard disk drive	5	Memory
3	Primary hard disk drive	6	RTC Battery

EliteOne 800

5

EliteOne 705

Front components

Component		Component
1	Dual microphone array (optional)	4	Webcam (optional)
2	Webcam activity LED (with optional webcam)	5	16:9 widescreen LED-backlit LCD display
3	Webcam privacy shutter slide switch	6	High-performance stereo speakers

6Chapter 1 Product features

Side components

Component		Component
1	Power button	7	HP SD media card reader (optional)
2	hard disk drive activity LED	8	Optical disc drive eject button
3	USB 3.0 port, fast-charging	9	Optical disc drive activity LED
4	USB 3.0 port	10	Tray-load optical disc drive
5	Headset/line out jack	11	Fingerprint reader (Touch model only)
6	Microphone/line in jack

EliteOne 705

7

Rear components

Component		Component
1	Power cable retention loop	7	DisplayPort connector
2	Port cover security screw hole	8	(2) USB 3.0 ports
3	Serial port (optional)	9	(2) USB 2.0 ports with wake-up functionality
4	PS/2 keyboard connector (optional)	10	RJ-45 Gigabit Ethernet port
5	PS/2 mouse connector (optional)	11	Stereo audio line out
6	Power connector

8Chapter 1 Product features

Internal components

Component		Component
1	Optical disc drive	4	Hood sensor
2	Secondary hard disk drive	5	Memory
3	Primary hard disk drive	6	RTC Battery

EliteOne 705

9

ProOne 600

Front components

Component		Component
1	Dual microphone array (optional)	4	Webcam (optional)
2	Webcam activity LED (with optional webcam)	5	16:9 widescreen LED-backlit LCD display
3	Webcam privacy shutter slide switch	6	High-performance stereo speakers

10 Chapter 1 Product features

Side components

Component		Component
1	Power button	6	Microphone/line in jack
2	hard disk drive activity LED	7	HP SD media card reader (optional)
3	USB 3.0 port, fast-charging	8	Optical disc drive eject button
4	USB 3.0 port	9	Optical disc drive activity LED
5	Headset/line out jack	10	Tray-load optical disc drive

ProOne 600 11

Rear components

Component		Component
1	Power cable retention loop	7	DisplayPort connector
2	Port cover security screw hole	8	(2) USB 3.0 ports
3	Serial port (optional)	9	(2) USB 3.0 ports with wake-up functionality
4	PS/2 keyboard connector (optional)	10	RJ-45 Gigabit Ethernet port
5	PS/2 mouse connector (optional)	11	Stereo audio line out
6	Power connector

12 Chapter 1 Product features

Internal components

Component		Component
1	Optical disc drive	4	Memory
2	hard disk drive	5	RTC Battery
3	Hood sensor

ProOne 600 13

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.

IMPORTANT: All labels described in this section will be located under the stand or affixed to the bottom of the computer.

1.Microsoft® Certi cate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a Digital Product Key electronically installed.

NOTE: This Digital Product Key is automatically recognized and activated by Microsoft Operating Systems on a reinstall of the Windows 8 or Windows 8.1 operating system with HP-approved recovery methods.

2.Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.

Component

(1)Serial number

(2)Product number

(3)Warranty period

3.Serial number label

14 Chapter 1 Product features

2Illustrated parts catalog

Component appearance may vary depending on model.

NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

System parts

System parts 15

Item Description

Panel/trim kit, includes

(1)Left side trim

(2)	Right side trim (includes ngerprint reader and cable)

(3)Top trim

(4)Bottom trim

(5)Rear port cover

(6)Rear cover (main)

(7)Center rear I/O panel with mylar

(8)Rear I/O port cover

(9)Front bezel (for use in non-touch models)

(10)Optical drive bezel trim (only for use in models with an expansion option in the optical drive bay)

(11)Rubber feet (right and left)

*Optical drive bezel blank (for use in models without an optical drive; not illustrated)

*Stands (not illustrated) Adjustment Height Stand Easel Stand

Recline Stand

*VESA cover (for use in models with out a stand)

*Display (touch screen; not illustrated)

*Display Kit (non-touch; not illustrated)

16 Chapter 2 Illustrated parts catalog

Misc parts

Item Description

(1)System board

(2)Converter board

(3)Serial port and PS/2 connector board

NOTE: HP ProOne 600 models also include a hood sensor on the serial port / PS2 board.

(4)Optical drive (includes latch) Blu-ray writer (BD-RE) drive DVD±RW drive

DVD-ROM drive

(5)Power supply

200W (for use in models with UMA graphics)

160W (for use in models with discrete graphics)

Misc parts 17

Item Description

(6)Webcam module

(7)Speakers (left and right)

(8)Fan

Heat sink (thermal module) (includes replacement thermal material)

(9)For use in models with UMA graphics

(10)For use in models with discrete graphics

*WLAN modules

Intel Dual Band Wireless-AC 7265 NV (for use in HP EliteBook 800/705 models and HP ProBook 600 models)

HP WLAN 802.11 a/b/g/n + Bluetooth 4.0 (for use in HP EliteBook 800/705 models and HP ProBook 600 models) Intel Dual Band Wireless-AC 8260 + Bluetooth 4.0 (for use in HP EliteBook 800 models)

Intel Dual Band Wireless-AC 3165 + Bluetooth 4.0 (for use in HP EliteBook 800 models)

*Mylar cover (for use in models without speakers)

*Card reader cover

*Hard drive isolation grommets

*Charger stand (for use in HP ProBook 600 models)

*Hood sensor (for use in HP ProBook 600 models only)

*Webcam shutter blank (for use in models without a webcam)

*Secure Digital card reader blank (for use in models without an SD card reader)

*HP Executive Capacitive Stylus

*HP ultraslim keyed cable lock (not illustrated)

18 Chapter 2 Illustrated parts catalog

Mass storage devices

Description

Optical drive (does not include bezel)

Blu-ray writer (BD-RE) drive

DVD±RW drive

DVD-ROM drive

Primary hard drive (not illustrated)

1 TB, hybrid SSD drive

1 TB, 7200 rpm

500 GB, hybrid SSD drive

500 GB, 7200 rpm hard drive, self-encrypting (SED)

500 GB, 7200 rpm hard drive

500 GB, 5400 rpm hard drive, FIPS

500 GB, 5400 rpm hard drive, 5 mm

320 GB, 7200 rpm hard drive

Primary solid-state drive (not illustrated)

1-TB solid-state drive, OPAL 2.0, self-encrypting (SED)(ProOne 600 models)

512-GB solid-state drive, TLC

512-GB solid-state drive, 3D, NAND (EliteOne 800 and ProOne 600 models)

512-TB solid-state drive, OPAL 2.0, self-encrypting (SED)(ProOne 600 models)

256-GB solid-state drive, OPAL 2.0, self-encrypting (SED)

256-GB solid-state drive

256-GB solid-state drive, TLC

256-GB solid-state drive, 3D, NAND (EliteOne 800 and ProOne 600 models)

180-GB solid-state drive

180-GB solid-state drive, OPAL 2.0, MLC

128-GB solid-state drive, OPAL 2.0, self-encrypting (SED)

128-GB solid-state drive, TLC

128-GB solid-state drive

128-GB solid-state drive, 3D, NAND (EliteOne 800 and ProOne 600 models)

120-GB solid-state drive

120-GB solid-state drive, OPAL 2.0, MLC

Secondary hard drive (not illustrated)

1 TB, hybrid SSD drive

500 GB, hybrid SSD drive

Mass storage devices 19

Description

Internal PCIe storage

256-GB solid-state drive, 2280SS, PCIe, NVMe

128-GB solid-state drive, 2280SS, PCIe, NVMe

Processors and memory modules

Description

Memory modules (SODIMM; PC4-17000, 1.2 V; not illustrated; for use in EliteOne 800 and ProOne 600 models)

16-GB

8-GB

4-GB

Memory modules (SODIMM; PC3-12800, 1.5 V; not illustrated; for use in EliteOne 705 models)

8-GB

4-GB

AMD Processors (include replacement thermal material; not illustrated)

AMD A10-8750B (3.6-GHz)

AMD A8-8650B (3.2-GHz)

AMD A6-8550B (3.7-GHz)

AMD A4-8350B (3.5-GHz)

Intel Processors (include replacement thermal material; not illustrated)

Intel Core i7-6700 (3.4-GHz)

Intel Core i5-6600 (3.3-GHz)

Intel Core i5-6500 (3.2-GHz)

Intel Core i3-6320 (3.9-GHz)

Intel Core i3-6300 (3.8-GHz)

Intel Core i3-6100 (3.7-GHz)

Intel Pentium G4520 (3.6-GHz)

Intel Pentium G4500 (3.5-GHz)

Intel Pentium G4400 (3.3-GHz)

Intel Celeron G3920 (2.9-GHz)

Intel Celeron G3900 (2.8-GHz)

20 Chapter 2 Illustrated parts catalog