HP EliteBook Folio 1030 G1 Maintenance and Service Guide

HP EliteBook Folio 1030 G1 Notebook PC

Maintenance and Service Guide

© Copyright 2016 HP Development Company,

L.P.

AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies.

The following applies to HP systems with Intel Skylake or next-generation silicon chip-based system shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft’s Support Lifecycle FAQ at https://support.microsoft.com/lifecycle

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: May 2016

Document Part Number: 839679-001

Product notice

This user guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

This computer may require upgraded and/ or separately purchased hardware and/or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality. See http://windows.microsoft.com/en-us/ windows7/get-know-windows-7 for details.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description .......................................................................................................................................	1
2 External component dent c t on ..................................................................................................................	4
Display ....................................................................................................................................................................	4
Top ..........................................................................................................................................................................	5
TouchPad .............................................................................................................................................	5
Lights ...................................................................................................................................................	6
Buttons, speakers, and ngerprint reader ..........................................................................................	7
Keys .....................................................................................................................................................	8
Left .........................................................................................................................................................................	9
Right .....................................................................................................................................................................	10
Bottom .................................................................................................................................................................	11
Service tag ...........................................................................................................................................................	12
3 Illustrated parts catalog ..............................................................................................................................	13
Computer major components ..............................................................................................................................	13
Bracket Kit ............................................................................................................................................................	15
NFC Cable Kit ........................................................................................................................................................	16
Mass storage devices ...........................................................................................................................................	17
Miscellaneous parts .............................................................................................................................................	17
4 Removal and replacement procedures preliminary requirements ....................................................................	20
Tools required ......................................................................................................................................................	20
Service considerations .........................................................................................................................................	20
Plastic parts .......................................................................................................................................	20
Cables and connectors ......................................................................................................................	20
Grounding guidelines ...........................................................................................................................................	20
Electrostatic discharge damage ........................................................................................................	20
Packaging and transporting guidelines ..........................................................................	21
Workstation guidelines ................................................................................	22
5 Removal and replacement procedures for Authorized Service Provider parts ...................................................	24
Component replacement procedures ..................................................................................................................	24
Bottom cover .....................................................................................................................................	24
Keyboard ...........................................................................................................................................	27
Solid-state drive ................................................................................................................................	31

v

WLAN module ....................................................................................................................................	33
Display assembly ...............................................................................................................................	35
RTC battery ........................................................................................................................................	39
Heat sink ............................................................................................................................................	41
Battery ...............................................................................................................................................	43
Fingerprint reader board ...................................................................................................................	45
NFC module .......................................................................................................................................	46
ForcePad (Touchpad) .........................................................................................................................	47
System board ....................................................................................................................................	48
Speaker assembly .............................................................................................................................	51
6 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7 .........................................................................	52
Using Computer Setup .........................................................................................................................................	52
Starting Computer Setup ..................................................................................................................	52
Navigating and selecting in Computer Setup ...................................................................................	52
Restoring factory settings in Computer Setup .................................................................................	53
Updating the BIOS .............................................................................................................................	53
Determining the BIOS version .........................................................................................	53
Downloading a BIOS update ...........................................................................................	54
Changing the boot order using the f9 prompt ..................................................................................	55
TPM BIOS settings (select products only) ...........................................................................................................	55
Using HP Sure Start (select products only) .........................................................................................................	55
7 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ........................................................................	56
Using Computer Setup .........................................................................................................................................	56
Starting Computer Setup ..................................................................................................................	56
Navigating and selecting in Computer Setup ...................................................................................	56
Restoring factory settings in Computer Setup .................................................................................	57
Updating the BIOS .............................................................................................................................	57
Determining the BIOS version .........................................................................................	57
Downloading a BIOS update ...........................................................................................	58
Changing the boot order using the f9 prompt ..................................................................................	59
TPM BIOS settings (select products only) ...........................................................................................................	59
Using HP Sure Start (select products only) .........................................................................................................	59
8 Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................	60
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ....................................................................	60
9 Backup and recovery in Windows 7 ................................................................................................................	62
Creating recovery media and backups ................................................................................................................	62

vi

Guidelines ..........................................................................................................................................	62
Creating recovery media with HP Recovery Disc Creator .................................................................	62
Creating recovery media .................................................................................................	63
Backing up your information .............................................................................................................	63
Performing a system recovery ............................................................................................................................	64
Using the Windows recovery tools ....................................................................................................	64
Using f11 recovery tools (select products only) ...............................................................................	65
Using Windows 7 operating system media .......................................................................................	65
10 Backup and recovery in Windows 10 ............................................................................................................	67
Creating recovery media and backups ................................................................................................................	67
Creating HP Recovery media (select products only) .........................................................................	67
Using Windows tools ...........................................................................................................................................	68
Restore and recovery ...........................................................................................................................................	69
Recovering using HP Recovery Manager ...........................................................................................	69
What you need to know before you get started .............................................................	69
Using the HP Recovery partition (select products only) .................................................	70
Using HP Recovery media to recover ..............................................................................	70
Changing the computer boot order ................................................................................	71
Removing the HP Recovery partition (select products only) .........................................	71
11 pec c t ons ............................................................................................................................................	72
Computer speci cations ......................................................................................................................................	72
33.78-cm (13.3-in) display speci cations ..........................................................................................................	73
M.2 solid-state drive speci cations ....................................................................................................................	74
12 Statement of memory volatility ..................................................................................................................	75
Nonvolatile memory usage .................................................................................................................................	79
Questions and answers .......................................................................................................................................	81
Using HP Sure Start (select models only) ............................................................................................................	82
13 Power cord set requirements ......................................................................................................................	83
Requirements for all countries ............................................................................................................................	83
Requirements for speci c countries and regions ................................................................................................	83
14 Recycling ..................................................................................................................................................	85
Index .............................................................................................................................................................	86

vii

viii

1Product description

Category	Description
Product Name	HP EliteBook Folio 1030 G1 Notebook PC
Processors	6th generation Intel® Core® M processors:
	● 6Y75, 1.2-GHz (max turbo frequency 3.1-GHz), 4-MB L3 Cache, 4.5W
	● 6Y57, 1.1-GHz (max turbo frequency 2.8-GHz), 4-MB L3 Cache, 4.5W
	● 6Y54, 1.1-GHz (max turbo frequency 2.7-GHz), 4-MB L3 Cache, 4.5W
Chipset	Mobile Intel CM236 chipset
	Integrated with processor
Graphics	Intel UMA Graphics (GT2) with shared video memory
	Intel HD Graphics 515
Panels	33.78-cm (13.3-in), eDP 1.3
	Full high-de nition (FHD), 1920×1080, non-touch display, 300 nits
	Quad high-de nition (QHD+), 3200×1800, touch display, 300 nits
Memory	On-board (soldered) memory
	LPDDR3, 1866 MHz, dual channel support
	Supports 8 GB or 16 GB of total system memory
Primary storage	Supports the following M.2 SSDs:
	● 512-GB SATA-3, TLC
	● 256-GB SATA-3, TLC
	● 256-GB, SATA-3, SS SED, MLC, OPAL 2
	● 256-GB, PCIe-3x4 NVMe SS MLC
	● 240-GB, SATA-3 MLC
	● 180-GB, SATA-3 SS SED, MLC
	● 180-GB, SATA-3, SS MLC
	● 128-GB, SATA-3, SS TLC
Audio and video	Two stereo speakers
	Intel Smart Sound Technology
	HD audio with DTS Studio Sound
	Integrated 720p webcam
	Integrated dual-array microphone
Ethernet	No direct Ethernet support. Ethernet available from accessory dongle.
Wireless	WPAN Bluetooth
	Bluetooth 4.2 supported with combo card

1

Category	Description
	WLAN options via M.2
	Two WLAN antennas built into display assembly
	Bluetooth Disabled IOPT
	Support for the following WLAN formats:
	●	Intel Dual Band Wireless-AC 8260; 802.11ac, 2x2 + Bluetooth 4.2
	Supports no WLAN option
	NFC
	Integrated NFC module
	Supports "No NFC" option
	NFC antenna con gured with NFC option
Ports	Headphone/microphone combo
	HDMI
	Docking connector
	Multi-Pin AC port, 4.5 mm
	(1) USB-C 3.0 charging port (15W)
	(2) USB 3.0 charging ports
Docking	HP Docking Station
Keyboard/pointing devices	Keyboard
	DuraKeys, backlit
	Spill-resistant with drain
	TouchPad
	Gestures enabled by default: twonger scrolling, twonger pinch-zoom
	Taps enabled by default
	Supports 2-way scroll
	Glass with chemical etched surface
Power requirements	AC adapters
	45-W HP Smart AC adapter
	45-W, 2-prong AC adapter
	65-W HP Smart AC adapter
	65-W Slim AC adapter
	Power cords
	2-wire plug (4.5 mm) (1.0 m)(only available with 45-W 2-prong adapter
	3-wire plug with ground pin (4.5 mm) (1.0 m)
	3-wire plug with ground pin (4.5 mm) (1.8 m)

Battery

4-cell, 40-Whr, 2.4 Ahr long life polymer battery

2Chapter 1 Product description

Category	Description
Security	Security lock
	Fingerprint reader
	Trusted Platform Module (TPM) 1.2/2.0 ( n neon, soldered down)
	Drive encryption preboot (password, ngerprint, and select smart cards)
	Preboot authentication (password and ngerprint)
Operating system	Preinstalled
	●	Windows 7 Professional 64
	●	Windows 10 Pro 64
	●	Windows 10 Home 64 Chinese Market CPPP
	●	Windows 10 Home 64 High-end
	●	Windows 10 Home 64 High-end Single Language
	●	Windows 10 Professional 64 Downgrade Windows 7 64
	●	Windows 10 Pro 64 StF MSNA High-end
	●	Windows 10 Pro 64 Downgrade Win 7 64 StF MSNA High-end
	●	Windows 10 Pro 64 StF MSNA Strategic
	●	Windows 10 Pro 64 Downgrade Windows 7 64 StF MSNA Strategic
	●	Windows 7 Pro 64 StF MSNA Strategic
	●	FreeDOS 2.0
	Restore media–DR-DVD
	●	Windows 7 (32 & 64 bit)
	●	Windows 10
	Restore media–OS-DVD
	●	Windows 10 Pro 64
	●	Windows 7 Pro 64

ert ed

	●	Microsoft WHQL: Windows 7 64 and Windows 10 64
	Web-only support
	●	Windows 10 Enterprise
	●	Windows 8.1 Enterprise 64
	●	Windows 7 Professional 32
	●	Windows 7 Enterprise 64
	●	Windows 7 Enterprise 32
Serviceability	End user replaceable parts:
	●	AC adapter

3

2 External component dent c t on

Display

Component		Description
(1)	Internal microphones (2)	Record sound.
(2)	Webcam light	On: The webcam is in use.
(3)	Webcam	Records video and captures photographs. Some models allow you to
		video conference and chat online using streaming video.
		To use the webcam in Windows 10:
		▲ Type camera in the taskbar search box, and then select
		Camera.
		To use the webcam in Windows 7, select Start > All Programs >
		Communication and Chat > HP WebCam.
(4)	WLAN antennas* (2) (select products only)	Send and receive wireless signals to communicate with wireless local
		area networks (WLANs).
(5)	Near Field Communication (NFC) antenna* (select	Sends and receives wireless signals to communicate and transfer
	products only)	data/info to and from your NFC-compatible devices.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

4 Chapter 2 External component identi cation

Component

Description

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide in Windows 10:

1.Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, select the pec c t ons tab, and then select User Guides.

To access the user guides in Windows 7, select Start > All Programs > HP Help and Support > HP Documentation.

Top

TouchPad

Component		Description
(1)	TouchPad on/o button	Turns the TouchPad on and o .
(2)	TouchPad zone	Reads your nger gestures to move the pointer or activate
		items on the screen.
		NOTE: The TouchPad detects the force of the	nger pressure
		being applied while using gestures. Press your	ngers down on
		the TouchPad with force while gesturing to accelerate the
		gesture motion.
(3)	Left TouchPad button	Functions like the left button on an external mouse.
(4)	Right TouchPad button	Functions like the right button on an external mouse.

Top 5

Lights

Component		Description
(1)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-saving
			state. The computer shuts o power to the display and
			other unneeded components.
		●	The computer is o or in Hibernation. Hibernation is a
			power-saving state that uses the least amount of power.
(2)	Caps lock light	On: Caps lock is on, which switches the key input to all capital
		letters.
(3)	Mute light	●	Amber: Computer sound is o .
		●	Computer sound is on.
(4)	Microphone mute light	●	Amber: microphone sound is o .
		●	microphone sound is on.
(5)	Wireless light	●	White: An integrated wireless device, such as a wireless
			local area network (WLAN) device and/or a Bluetooth®
			device, is on.
		●	Amber: All wireless devices are o .
(6)	Num lock light	On: Num lock is on.
(7)	TouchPad light	●	Amber: The TouchPad is o .
		●	The TouchPad is on.

6 Chapter 2 External component identi cation

Buttons, speakers, and n erpr nt reader

Component		Description
(1)	Power button	●	When the computer is o , press the button to turn on the
			computer.
		●	When the computer is on, press the button briefly to initiate
			Sleep.
		●	When the computer is in the Sleep state, press the button
			briefly to exit Sleep.
		●	When the computer is in Hibernation, press the button
			briefly to exit Hibernation.
		CAUTION: Pressing and holding down the power button results
		in the loss of unsaved information.
		If the computer has stopped responding and Windows® shutdown
		procedures are ine ective, press and hold the power button for at
		least 5 seconds to turn o the computer.
		To learn more about your power settings in Windows 10, see your
		power options.
		▲	Type power in the taskbar search box, and then select

Power and sleep settings.

‒ or –

Right-click the Start button, and then select Power

Options.

To learn more about your power settings in Windows 7, select

Start > Control Panel > System and Security > Power Options.

Top 7

Component		Description
(2)	Speakers (4)	Produce sound.
(3)	Fingerprint reader	Allows a ngerprint logon to Windows, instead of a password
		logon.

Keys

Component		Description
(1)	esc key	Displays system information when pressed in combination with
		the fn key.
(2)	fn key	Executes frequently used system functions when pressed in
		combination with a function key, the num lock key, or the esc
		key.
(3)	Windows key	Windows 10:
		Opens the Start menu.
		NOTE: Pressing the Windows key again will close the Start
		menu.
		Windows 7:
		Displays the Windows Start menu.
(4)	Embedded numeric keypad	A numeric keypad superimposed over the keyboard alphabet
		keys that enables you to add, subtract, and perform other
		numeric tasks. When num lock is on, the keypad can be used like
		an external numeric keypad.
(5)	num lock key	Turns the embedded numeric keypad on and o .

8 Chapter 2 External component identi cation

Left

Component		Description
(1)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a deterrent, but
		it may not prevent the computer from being mishandled or
		stolen.
(2)	HDMI port	Connects an optional video or audio device, such as a high-
		de nition television, any compatible digital or audio component,
		or a high-speed High De nition Multimedia Interface (HDMI)
		device.
(3)	USB 3.0 charging (powered) port	Connects an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner or USB hub. Standard USB ports
		will not charge all USB devices or will charge using a low current.
		Some USB devices require power and require you to use a
		powered port.
		NOTE: USB charging ports can also charge select models of
		cell phones and MP3 players, even when the computer is o .
		NOTE: The battery can be depleted quickly if you charge
		multiple devices while operating on battery power.
(4)	USB Type-C (charging) port	Connects any USB device with a Type-C connector.
		NOTE: USB Type-C ports charge products such as cell phones,
		laptops, tablets, and MP3 players, even when the computer is
		o . Also, some USB Type-C ports connect DisplayPort, VGA,
		HDMI, Thunderbolt and other video devices to provide video
		output.

NOTE: Adapters (purchased separately) may be required.

Left 9

Right

Component		Description
(1)	Audio-out (headphone)/Audio-in (microphone)	Connects optional powered stereo speakers, headphones,
	combo jack	earbuds, a headset, or a television audio cable. Also connects an
		optional headset microphone. This jack does not support
		optional microphone-only devices.
		WARNING! To reduce the risk of personal injury, adjust the
		volume before putting on headphones, earbuds, or a headset.
		For additional safety information, refer to the Regulatory,
		Safety, and Environmental Notices.
		To access this guide in Windows 10:
		1.	Type support in the taskbar search box, and then select
			the HP Support Assistant app.
			‒ or –
			Click the question mark icon in the taskbar.
		2.	Select My PC, select the pec c t ons tab, and then
			select User Guides.
		To access the user guides, select Start > All Programs > HP Help
		and Support > HP Documentation.
		NOTE: When a device is connected to the jack, the computer
		speakers are disabled.
(2)	USB 3.0 charging (powered) port	Connects an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner or USB hub. Standard USB ports
		will not charge all USB devices or will charge using a low
		current. Some USB devices require power and require you to use
		a powered port.
		NOTE: USB charging ports can also charge select models of
		cell phones and MP3 players, even when the computer is o .
		NOTE: The battery can be depleted quickly if you charge
		multiple devices while operating on battery power.
(3)	Docking connector	Connects an optional docking device.
(4)	Battery light	When AC power is connected:
		●	White: The battery charge is greater than 90 percent.
		●	Amber: The battery charge is from 0 to 90 percent.
		●	The battery is not charging.

When AC power is disconnected (battery not charging):

10 Chapter 2 External component identi cation

Component		Description
		●	Blinking amber: The battery has reached a low battery
			level. When the battery has reached a critical battery level,
			the battery light begins blinking rapidly.
		●	The battery is not charging.
(5)	Power connector	Connects an AC adapter.

Bottom

Component		Description
(1)	Docking device receptors (2)	Connects an optional docking device.

Bottom 11

Service tag

When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

Item	Description	Function
(1)	Product name	This is the product name affixed to the front of
		the computer.
(2)	Serial number (s/n)	This is an alphanumeric identi er that is unique to
		each product.
(3)	Part number/Product number (p/n)	This number provides speci c information about
		the product's hardware components. The part number helps
		a service technician to determine what components
		and parts are needed.
(4)	Warranty period	This number describes the duration of the warranty period
		for the computer.

12 Chapter 2 External component identi cation

3Illustrated parts catalog

Computer major components

Computer major components 13

Item	Component	Spare part number
(1)	Display assembly, touch screen, QHD+	842280-001
	NOTE: Touch displays are only spared as full hinge-ups. Individual components are not
	spared for touch screen displays.
(2)	Display assembly, non-touch screen, FHD	850931-001
	NOTE: Non-touch displays are only spared as full hinge-ups. Individual components are
	not spared for non-touch screen displays.
(3)	Keyboard (backlit; includes keyboard cable and backlight cable):	842324-xx1
	NOTE: For a detailed list of keyboard country codes, see Keyboard on page 27.
(4)	Top cover (includes power button)	842284-001
(5)	ForcePad (Touchpad)	842287-001
	The ForcePad cable is available in the Cable Kit using spare part number 842293-001.
(6)	Fingerprint reader board (includes bracket and cable)	790074-001
(7)	NFC module	790069-001
	NFC Cable Kit, includes:	842323-001
	NFC module antenna
	NFC module cable
(8)	Speakers (includes cable)	837352-001

(9)System board (includes processor and replacement thermal material): All system boards use the following part numbers:

xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-601: Windows 10 operating system

	Equipped with 16 GB of system memory and an Intel Core M7-6Y75 processor	842326-xxx
	Equipped with 16 GB of system memory and an Intel Core M5-6Y57 processor	842328-xxx
	Equipped with 8 GB of system memory and an Intel Core M5-6Y57 processor	842327-xxx
	Equipped with 8 GB of system memory and an Intel Core M5-6Y54 processor	842325-xxx
(10)	Solid-state drive, M.2
	512-GB, MLC	842300-001
	256-GB, SED, OPAL2	842298-001
	256-GB, TLC	842610-001
	256-GB, PCIe, NVMe, MLC	842299-001
	240-GB, MLC	842611-001
	180-GB, MLC	842296-001
	180-GB, SED, OPAL2	842297-001
	128-GB, TLC	842295-001
(11)	WLAN module

14 Chapter 3 Illustrated parts catalog

Item	Component	Spare part number
	Intel Dual Band Wireless-AC 8260; 802.11ac, 2x2 + Bluetooth 4.2	806721-005
(12)	RTC battery (includes double-sided tape)	702853-001
(13)	Heat sink/thermal module (includes replacement thermal material):	842301-001
(14)	Battery (4-cell, 40-Wh, 2.6-Ah, li ion)	826038-005
(15)	Bottom cover	842283-001

Bracket Kit

Item	Component	Spare part number
	Bracket Kit	842302-001
(1)	Fingerprint reader bracket
(2)	Left display (QHD) bracket
(3)	Right display (QHD) bracket/clip
	Top cable clip (left and right; not illustrated)

Bracket Kit 15

NFC Cable Kit

Item	Component	Spare part number
	NFC Cable Kit	842323-001
(1)	NFC cable
(2)	NFC antenna

16 Chapter 3 Illustrated parts catalog

Mass storage devices

Description	Spare part number
Solid-State Drive M.2
512-GB, MLC	842300-001
256-GB, SED, OPAL2	842298-001
256-GB, TLC	842610-001
256-GB, PCIe, NVMe, MLC	842299-001
240-GB, MLC	842611-001
180-GB, MLC	842296-001
180-GB, SED, SED, OPAL2	842297-001
128-GB, TLC	842295-001
External optical drive (DVD±RW Double Layer Drive)	747080-001

Miscellaneous parts

Component	Spare part number
AC adapter:
45-W HP Smart AC adapter (non-PFC) – non-slim	741727-001
45-W AC adapter (non-PFC), 2-prong	742436-001
65-W HP Smart AC adapter, 4.5 mm, EM	714657-001
65-W HP Smart AC travel adapter	693716-001
Use spare part number 736697-001,“Cable, detachable, with tips (4.5 mm and 7.4 mm tips)” with this
adapter.
Smart AC adapter dongle, 7.4mm	734734-001
Power cord (3-pin, C5, black, 1.83-m), for use in:
Argentina	401300-001
Australia	213356-001
Brazil	438722-001
Denmark	213353-001
Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden)	213350-001
India	404827-001
Israel	398063-001
Italy	213352-001
Japan	349756-001
North America	213349-001

Mass storage devices 17

Component	Spare part number
People’s Republic of China	286497-001
South Africa	361240-001
South Korea	267836-001
Switzerland	213354-001
Taiwan	393313-001
United Kingdom and Singapore	213351-001
Power cord (3-pin, C5, black, 1.00-m), for use in:
Argentina	401300-007
Australia	213356-008
Brazil	438722-004
Denmark	213353-008
Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden)	213350-009
India	404827-003
Israel	398063-003
Italy	213352-008
Japan	349756-002
North America	213349-009
People’s Republic of China	286497-008
South Africa	361240-002
South Korea	267836-008
Switzerland	213354-008
Taiwan	393313-003
Thailand	285096-006
United Kingdom and Singapore	213351-008
Power cord (C7, black, 1.00-m), for use in:
Japan	190548-003
Screw Kit	842285-001
Plastics Kit (includes system board clip)	860705-001
Cable, detachable, with tips (4.5 mm and 7.4 mm tips)	736697-001
For use with 65-W HP Smart AC travel adapter, spare part number 693716-001.
Docking station cable lock	575921-001
Lock, HP Ultraslim Keyed Cable Lock	703372-001
Mouse:
HP USB optical travel mouse	757770-001

18 Chapter 3 Illustrated parts catalog

Component	Spare part number
HP Comfort Grip wireless mouse	691922-001
HP USB laser mouse	674318-001
Top load case	679921-001
HP professional slim top load case	703888-001
HP business backpack	718548-001
Adapters
HDMI to DVI-D adapter	691227-001
Docking connector to ethernet (RJ-45)/VGA	797848-001
HDMI to VGA	701943-001
HP USB-C to USB 3.0 adapter	814618-001

Miscellaneous parts 19

4Removal and replacement procedures preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●Flat-bladed screw driver

●Torx T8 screw driver

●Phillips P0 and P1 screw drivers

●Non-marking pry tool

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the

maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables

tear easily.

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

20 Chapter 4 Removal and replacement procedures preliminary requirements

An electronic device exposed to ESD may not be a ected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its

life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity a ects the electrostatic voltage levels generated by di erent activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

		Relative humidity
Event	10%	40%	55%
Walking across carpet	35,000 V	15,000 V	7,500 V
Walking across vinyl floor	12,000 V	5,000 V	3,000 V
Motions of bench worker	6,000 V	800 V	400 V
Removing DIPS from plastic tube	2,000 V	700 V	400 V
Removing DIPS from vinyl tray	11,500 V	4,000 V	2,000 V
Removing DIPS from Styrofoam	14,500 V	5,000 V	3,500 V
Removing bubble pack from PCB	26,500 V	20,000 V	7,000 V
Packing PCBs in foam-lined box	21,000 V	11,000 V	5,000 V

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●Place items on a grounded surface before removing items from their containers.

●Always be properly grounded when touching a component or assembly.

●Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Grounding guidelines 21