HP EliteBook Folio 9480m Maintenance and Service Guide

HP EliteBook Folio 9480m Notebook PC

Maintenance and Service Guide

© Copyright 2014–2016 HP Development

Company, L.P.

AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Third Edition: August 2016

Second Edition: August 2015

First Edition: July 2014

Document Part Number: 768849-003

Product notice

This user guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

v

vi Safety warning notice

Table of contents

1 Product description .......................................................................................................................................	1
2 External component identi c tion ..................................................................................................................	5
Display ....................................................................................................................................................................	5
Top ..........................................................................................................................................................................	6
TouchPad .............................................................................................................................................	6
Lights ...................................................................................................................................................	7
Buttons, speakers, and ngerprint reader (select models only) ........................................................	8
Keys .....................................................................................................................................................	9
Front .....................................................................................................................................................................	10
Left .......................................................................................................................................................................	11
Right .....................................................................................................................................................................	12
Bottom .................................................................................................................................................................	13
Labels ...................................................................................................................................................................	15
3 Illustrated parts catalog ..............................................................................................................................	16
Computer major components ..............................................................................................................................	17
Display assembly subcomponents ......................................................................................................................	20
Mass storage devices ...........................................................................................................................................	21
Miscellaneous parts .............................................................................................................................................	22
4 Removal and replacement procedures preliminary requirements ....................................................................	24
Tools required ......................................................................................................................................................	24
Service considerations .........................................................................................................................................	24
Plastic parts .......................................................................................................................................	24
Cables and connectors ......................................................................................................................	24
Drive handling ...................................................................................................................................	25
Grounding guidelines ...........................................................................................................................................	25
Electrostatic discharge damage ........................................................................................................	25
Packaging and transporting guidelines ..........................................................................	27
Workstation guidelines ................................................................................	27
5 Removal and replacement procedures for Customer Self-Repair parts .............................................................	29
Component replacement procedures ..................................................................................................................	29
Battery ...............................................................................................................................................	29
SIM .....................................................................................................................................................	30

vii

Hard drive cover ................................................................................................................................	32
Hard drive/SSD drive .........................................................................................................................	33
mSATA drive .......................................................................................................................................	35
RTC battery ........................................................................................................................................	37
Service cover .....................................................................................................................................	38
Memory module ................................................................................................................................	39
WWAN module ...................................................................................................................................	41
WLAN module ....................................................................................................................................	43
Keyboard ...........................................................................................................................................	45
6 Removal and replacement procedures for Authorized Service Provider parts ...................................................	49
Component replacement procedures ..................................................................................................................	49
Display assembly components (panel, bezel, webcam, microphone) .............................................	50
Base enclosure ..................................................................................................................................	53
Touchpad ...........................................................................................................................................	55
Power connector ...............................................................................................................................	57
Fan .....................................................................................................................................................	58
System board ....................................................................................................................................	59
Heat sink ............................................................................................................................................	62
Speaker assembly .............................................................................................................................	64
Smart card board ...............................................................................................................................	65
Fingerprint reader board ...................................................................................................................	66
Display assembly ...............................................................................................................................	67
7 Computer Setup (BIOS) and MultiBoot in Windows 7 .......................................................................................	73
Using Computer Setup .........................................................................................................................................	73
Starting Computer Setup ..................................................................................................................	73
Navigating and selecting in Computer Setup ...................................................................................	73
Restoring factory settings in Computer Setup .................................................................................	74
Updating the BIOS .............................................................................................................................	74
Determining the BIOS version .........................................................................................	74
Downloading a BIOS update ...........................................................................................	75
Using MultiBoot ...................................................................................................................................................	75
About the boot device order .............................................................................................................	75
Choosing MultiBoot preferences .......................................................................................................	76
Setting a new boot order in Computer Setup .................................................................	76
Dynamically choosing a boot device using the f9 prompt .............................................	76
Setting a MultiBoot Express prompt ..............................................................................	77
Entering MultiBoot Express preferences ........................................................................	77

viii

8 Computer Setup (BIOS) and MultiBoot in Windows 8 .......................................................................................	78
Using Computer Setup .........................................................................................................................................	78
Starting Computer Setup ..................................................................................................................	78
Navigating and selecting in Computer Setup ...................................................................................	78
Restoring factory settings in Computer Setup .................................................................................	79
Updating the BIOS .............................................................................................................................	79
Determining the BIOS version .........................................................................................	79
Downloading a BIOS update ...........................................................................................	80
Using MultiBoot ...................................................................................................................................................	81
About the boot device order .............................................................................................................	81
Choosing MultiBoot preferences .......................................................................................................	81
Setting a new boot order in Computer Setup .................................................................	81
Dynamically choosing a boot device using the f9 prompt .............................................	82
Setting a MultiBoot Express prompt ..............................................................................	82
Entering MultiBoot Express preferences ........................................................................	82
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ........................................................................	83
Using Computer Setup .........................................................................................................................................	83
Starting Computer Setup ..................................................................................................................	83
Navigating and selecting in Computer Setup ...................................................................................	83
Restoring factory settings in Computer Setup .................................................................................	84
Updating the BIOS .............................................................................................................................	85
Determining the BIOS version .........................................................................................	85
Downloading a BIOS update ...........................................................................................	85
Changing the boot order using the f9 prompt ..................................................................................	86
TPM BIOS settings (select products only) ...........................................................................................................	86
Using HP Sure Start (select products only) .........................................................................................................	87
10 HP PC Hardware Diagnostics (UEFI) ..............................................................................................................	88
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ....................................................................	88
11 Backup and recovery in Windows 7 ..............................................................................................................	90
Creating recovery media and backups ................................................................................................................	90
Guidelines ..........................................................................................................................................	90
Creating recovery media with HP Recovery Disc Creator .................................................................	90
Creating recovery media .................................................................................................	91
Backing up your information .............................................................................................................	91
Performing a system recovery ............................................................................................................................	92
Using the Windows recovery tools ....................................................................................................	92
Using f11 recovery tools (select models only) .................................................................................	93

ix

Using Windows 7 operating system media .......................................................................................	93
12 Backup and recovery in Windows 8 ..............................................................................................................	95
Backing up your information ...............................................................................................................................	95
Performing a system recovery ............................................................................................................................	95
Using the Windows recovery tools ....................................................................................................	95
Using f11 recovery tools ...................................................................................................................	96
Using Windows operating system media (purchased separately) ...................................................	97
Using Windows Refresh or Windows Reset ......................................................................................	97
Using HP Software Setup ..................................................................................................................	97
13 Backup and recovery in Windows 10 ............................................................................................................	98
Creating recovery media and backups ................................................................................................................	98
Creating HP Recovery media (select products only) .........................................................................	98
Using Windows tools ...........................................................................................................................................	99
Restore and recovery .........................................................................................................................................	100
Recovering using HP Recovery Manager ........................................................................................	100
What you need to know before you get started ...........................................................	100
Using the HP Recovery partition (select products only) ..............................................	101
Using HP Recovery media to recover ............................................................................	101
Changing the computer boot order ..............................................................................	102
Removing the HP Recovery partition (select products only) .......................................	103
14 peci c tions ..........................................................................................................................................	104
Computer speci cations ....................................................................................................................................	104
35.6-cm (14.0-in) display speci cations ..........................................................................................................	105
Hard drive speci cations ...................................................................................................................................	106
Solid-state drive speci cations .........................................................................................................................	107
mSATA drive speci cations ................................................................................................................................	108
15 Statement of Volatility .............................................................................................................................	109
Non-volatile memory usage ..............................................................................................................................	110
Questions and answers .....................................................................................................................................	112
16 Power cord set requirements ....................................................................................................................	113
Requirements for all countries ..........................................................................................................................	113
Requirements for speci c countries and regions .............................................................................................	113
17 Recycling ................................................................................................................................................	115
Battery ...............................................................................................................................................................	115

x

Display ...............................................................................................................................................................	115
Index ...........................................................................................................................................................	121

xi

xii

1Product description

Category	Description
Product Name	HP EliteBook Folio 9480m Notebook PC
Processors	Intel® Core® processors:
	● i7-4650U 1.7-GHz (max turbo frequency 3.3-GHz), 4-MB L3 Cache, 15W
	● i7-4600U 2.1-GHz (max turbo frequency 3.3-GHz), 4-MB L3 Cache, 15W
	● i5-4310U 2.0-GHz (max turbo frequency 3.0-GHz), 3-MB L3 Cache, 15W
	● i5-4210U 1.7-GHz (max turbo frequency 2.7-GHz), 3-MB L3 Cache, 15W
Chipset	Integrated with processor
Graphics	Intel UMA Graphics with shared video memory: Intel HD Graphics 5000 (i7-4650U)
	Intel UMA Graphics with shared video memory: Intel HD Graphics 4400 (i7-46000U,
	i5-4310U, i5-4210U))
Panels	35.6-cm (14.0-in), 3.0-mm, flat/thin backlit, light-emitting diode (LED), high-
	de	nition+ (HD+), AntiGlare (AG), SVA (1600×900) display with and without webcam
	35.6-cm (14.0-in), 3.0-mm, flat/thin backlit, LED, HD, AG, SVA (1366×768) display
	with and without webcam
Memory	Two customer-accessible/upgradable memory module slots
	DDR3L PC3-1600-MHz dual channel support
	Supports 16384-MB of system RAM in the following con gurations
	●	16384-MB (8192-MB×2)
	●	8192-MB (8192-MB×1)
	●	4096-MB (4096-MB×1)
Flash cache	32-GB MLC mSATA module, not available on computer models equipped with SSD or
	SED.
	Supports no Flash cache module con guration.
Hard drive	Supports 7.0-mm (.28-in), 6.35-cm (2.5-in) SATA hard drives and solid-state drives
	● 500-GB, 7200-rpm, self-encrypting drive (SED)
	●	500-GB, 7200-rpm
Solid-state drive	Supports the following SATA III SSDs:
	●	256-GB SED
	●	240-GB
	●	180-GB
	●	128-GB
MiniCard SSD	Supports 120-GB M.2 solid-state drive
	No available with flash cache module

1

Category	Description
Audio and video	Two stereo speakers
	HD audio with DTS Studio Sound
	Integrated 720p HD webcam (supports no camera option)
	Integrated dual-array microphone
Ethernet	Intel I1218LM 10/100/1000 Ethernet network interface card (NIC) with iAMT
	NIC Power Down technology
	S3/S4/S5 wake on LAN
Wireless	Integrated wireless local area network (WLAN) options by way of wireless module
	Two WLAN antennas built into display assembly
	Support for the following WLAN formats:
	●	Intel Dual Band Wireless-AC 7260 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter
	●	HP Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) combination WiFi
		and Bluetooth 4.0 WLAN module
	●	Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) combination WiFi and
		Bluetooth 4.0 WLAN module for use in Indonesia
	Supports no WLAN option
	Integrated wireless wide area network (WWAN) options by way of wireless module
	Two world-wide/5-band WWAN antennas built into display assembly
	Secured by subscriber identity module (SIM, user-accessible behind battery)
	Support for the following WWAN formats:
	●	HP lt4112 LTE/HSPA+ Mobile Broadband Module
	●	HP lt4211 LTE/EV-DO/HSPA+ Gobi 4G Module
	●	HP hs3110 HSPA+ Mobile Broadband Module
	Supports no WWAN option
	Supports WWAN after market option
External media cards	Secure Digital (SD) flash media slot supporting the following digital card formats:
	●	Secure Digital (SD) Memory Card
	●	SDHC
	●	SDXC
Ports	Headphone/Microphone combo
	Battery connector
	DisplayPort 1.2a
	Docking connector
	Multi-Pin AC Port
	RJ-45 (Ethernet)
	USB 3.0 ports (2)
	USB 3.0 charging/powered port (1)

2Chapter 1 Product description

Category	Description
	VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 60 Hz, hot plug and
	unplug and auto-detection for correct output to wide-aspect vs. standard aspect
	video
Keyboard/pointing devices	Full chiclet keyboard, backlit, dual-point, spill-resistant with durakeys
	Gesture support: MultiTouch gestures enabled, twonger scrolling, and pinch-zoom
	as default
	Taps enabled by default
	Touchpad on/o button
	Touchpad supports 2-way scroll with legend
Power requirements	Supports the following AC adapters:
	65-W Smart EM adapter
	45-W Smart AC adapter
	45-W AC adapter (2-prong) for use in Japan
	Supports the following batteries:
	●	Primary: 4-cell, 52-Wh, 3.55-Ah battery
	●	Secondary: 6-cell, 60-Wh, 2.7-Ah battery
	Supports the following power cords:
	●	2 wire plug (1.0 m)
	●	3 wire plug with ground pin (1.0 m)
	●	3 wire plug with ground pin (1.8 m)
Security	Supports security cable lock
	Supports ngerprint reader and no ngerprint reader option
	Supports Trusted Platform Module (TPM) 1.2 n neon, soldered down)
	Integrated Smart Card reader (active)
	Full volume encryption
	HP ProtectTools
Operating system	Preinstalled:
	●	Windows 10
	●	Windows 10 Professional
	●	Windows 8.1 Professional 64 DPK with Windows 7 Professional 64 image
	●	Windows 8.1 Professional 64 DPK with Windows 7 Professional 64 image –
		MSNA
	●	Windows 8.1 EM 64
	●	Windows 8.1 CH 64
	●	Windows 8.1 ML 64
	●	Windows 8.1 Professional 64
	●	Windows 8.1 Professional 64 – MSNA

3

Category	Description
	●	FreeDOS
	●	Ubuntu Linux
	Restore media
	●	DRDVD Windows 7
	●	DRDVD Windows 8.1
	●	SRDVD Ubuntu
	● Windows 7 Professional 64
	● Windows 8.1 Professional 64
	●	Windows 8.1 64-bit
	●	Windows 8.1 Country peci c 64-bit
	● Windows 8.1 Emerging Market 64-bit
	Web-only support:
	●	Windows 10
	●	Windows 10 Professional
	● Windows 8.1 Enterprise 64
	● Windows 7 Professional 64and 32-bit
	● Windows 7 Enterprise 64and 32-bit
Serviceability	End user replaceable parts:
	●	AC adapter
	●	Battery
	●	Hard drive
	● Solid-state drive
	●	Keyboard
	●	Memory module
	●	mSATA flash cache
	●	WLAN module
	●	WWAN module

4Chapter 1 Product description

2External component identi c tion

Display

Component		Description
(1)	WLAN antennas (2)* (select models only)	Send and receive wireless signals to communicate with wireless local
		area networks (WLAN).
(2)	WWAN antennas (2)* (select models only)	Send and receive wireless signals to communicate with wireless wide
		area networks (WWAN).
(3)	Internal microphones (2)	Record sound.
(4)	Webcam light (select models only)	On: The webcam is in use.
(5)	Webcam (select models only)	Records video and captures photographs. Some models allow you to
		video conference and chat online using streaming video.
		To use the webcam:
		Windows 7: Select Start > All Programs > Communication and Chat
		> CyberLink YouCam.
		Windows 8.1: Access HP Support Assistant. To access HP Support
		Assistant, from the Start screen, select the HP Support Assistant
		app.
		Windows 10: Type camera in the taskbar search box, and then
		select Camera.
(6)	Internal display switch	Turns o the display or initiates Sleep if the display is closed while
		the power is on.

Display 5

Component	Description
	NOTE: The display switch is not visible from the outside of the
	computer.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide:

Windows 7: Select Start > Help and Support > User Guides.

Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app.

Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation.

Top

TouchPad

Component		Description
(1)	Pointing stick	Moves the pointer and selects or activates items on the screen.
(2)	Left pointing stick button	Functions like the left button on an external mouse.
(3)	TouchPad on/o button	Turns the TouchPad on and o .
(4)	TouchPad zone	Moves the pointer and selects or activates items on the screen.
(5)	Left TouchPad button	Functions like the left button on an external mouse.
(6)	Right pointing stick button	Functions like the right button on an external mouse.
(7)	Right TouchPad button	Functions like the right button on an external mouse.

6 Chapter 2 External component identi cation

Lights

Component		Description
(1)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-saving
			state. The computer shuts o power to the display and
			other unneeded components.
		●	The computer is o or in Hibernation. Hibernation is a
			power-saving state that uses the least amount of power.
		NOTE: For select models, the Intel® Rapid Start Technology
		feature is enabled at the factory. Rapid Start Technology allows
		your computer to resume quickly from inactivity.
(2)	Microphone mute light	●	Amber: microphone sound is o .
		●	microphone sound is on.
(3)	Num lock light	On: Num lock is on.
(4)	Wireless light	White: An integrated wireless device, such as a wireless local area
		network (WLAN) device and/or a Bluetooth® device, is on.
		NOTE: On some models, the wireless light is amber when all
		wireless devices are o .
(5)	Mute light	●	Amber: Computer sound is o .
		●	White: Computer sound is on.
(6)	Caps lock light	White: Caps lock is on, which switches the keys to all capital
		letters.
(7)	TouchPad light	●	Amber: The TouchPad is o .
		●	The TouchPad is on.

Top 7

Buttons, speakers, and ngerprint reader (select models only)

Component		Description
(1)	Power button	●	When the computer is o , press the button to turn on the
			computer.
		●	When the computer is on, press the button briefly to initiate
			Sleep.
		●	When the computer is in the Sleep state, press the button
			briefly to exit Sleep.
		●	When the computer is in Hibernation, press the button
			briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.

If the computer has stopped responding and Windows shutdown procedures are ine ective, press and hold the power button for at least 5 seconds to turn o the computer.

NOTE: For select models, the Intel® Rapid Start Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity.

To learn more about your power settings, see your power options:

Windows 7: Select Start > Control Panel > System and Security

> Power Options.

Windows 8.1: From the Start screen, type power, select Power and sleep settings, and then select Power and sleep from the list of applications.

Windows 10: Type power in the taskbar search box, and then select Power and sleep settings.

8 Chapter 2 External component identi cation

Component		Description
		– or –
		Right-click the Start button, and then select Power Options.
(2)	Wireless button	Turns the wireless feature on or o but does not establish a
		wireless connection.
(3)	Volume mute button	Mutes and restores speaker sound.
(4)	Fingerprint reader (select models only)	Allows a ngerprint logon to Windows, instead of a password
		logon.

Keys

Component		Description
(1)	esc key	Displays system information when pressed in combination with
		the fn key.
(2)	fn key	Executes frequently used system functions when pressed in
		combination with a function key, the num lk key, the esc key, or
		the b key.
(3)	Windows key	Windows 7: Displays the Windows Start menu.
		Windows 8.1: Returns you to the Start screen from an open app
		or the Windows desktop.
		NOTE: Pressing the Windows key again will return you to the
		previous screen.
		Windows 10: Opens the Windows Start menu.
		NOTE: Pressing the Windows key again will close the Start
		menu.
(4)	Function keys	Execute frequently used system functions when pressed in
		combination with the fn key.

Top 9

Component		Description
(5)	Embedded numeric keypad	When the keypad is turned on, it can be used like an external
		numeric keypad.
		Each key on the keypad performs the function indicated by the
		icon in the upper-right corner of the key.
(6)	Windows applications key	Windows 7: Displays a shortcut menu for items beneath the
		cursor.
		Windows 8.1: Displays options for a selected object.
		Windows 10: Displays options for a selected object.
(7)	num lk key	Turns the embedded numeric keypad on and o when pressed in
		combination with the fn key.

Alternates between the navigational and numeric functions on the integrated numeric keypad.

Front

Component		Description
(1)	Wireless light	White: An integrated wireless device, such as a wireless
		local area network (WLAN) device and/or a Bluetooth®
		device, is on.
		NOTE: On some models, the wireless light is amber when
		all wireless devices are o .
(2)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-
			saving state. The computer shuts o power to the
			display and other unneeded components.
		●	The computer is o or in Hibernation.
			Hibernation is a power-saving state that uses the
			least amount of power.
		NOTE: For select models, the Intel® Rapid Start
		Technology feature is enabled at the factory. Rapid Start
		Technology allows your computer to resume quickly from
		inactivity.
(3)	AC adapter/Battery light	●	White: The computer is connected to external power
			and the battery is charged from 90 to 99 percent.
		●	Amber: The computer is connected to external power
			and the battery is charged from 0 to 89 percent.
		●	Blinking amber: A battery that is the only available
			power source has reached a low battery level. When

10 Chapter 2 External component identi cation

Component		Description
			the battery reaches a critical battery level, the
			battery light begins blinking rapidly.
		●	The battery is fully charged.
(4)	Hard drive light	●	Blinking white: The hard drive is being accessed.
		●	Amber: HP 3D DriveGuard has temporarily parked the
			hard drive.

Left

Component		Description
(1)	Power connector	Connects an AC adapter.
(2)	Vent	Enables airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal for
		the internal fan to cycle on and o during routine operation.
(3)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a deterrent, but
		it may not prevent the computer from being mishandled or
		stolen.
(4)	USB 3.0 charging (powered) port	Connects an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner or USB hub. Standard USB ports
		will not charge all USB devices or will charge using a low current.
		Some USB devices require power and require you to use a
		powered port.
		NOTE: USB charging ports can also charge select models of
		cell phones and MP3 players, even when the computer is o .
(5)	Audio-out (headphone)/Audio-in (microphone)	Connects optional powered stereo speakers, headphones,
	jack	earbuds, a headset, or a television audio cable. Also connects an
		optional headset microphone. This jack does not support
		optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide:

Left 11

Component

Description

NOTE: Windows 7: Select Start > Help and Support > User

Guides.

Windows 8.1:

From the Start screen, type support, and then select the HP

Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in the noti cation area, at the far right of the taskbar.

Windows 10:

Select Start, select All apps, select HP Help and Support, and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer speakers are disabled.

Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone).

(6)	Smart card reader	Supports optional Smart cards.

Right

Component		Description
(1)	USB 3.0 ports (2)	Each USB 3.0 port connects an optional USB device, such as a
		keyboard, mouse, external drive, printer, scanner or USB hub.
(2)	DisplayPort	Connects an optional digital display device, such as a high-
		performance monitor or projector.
(3)	Memory card reader	Reads optional memory cards that store, manage, share, or
		access information.
(4)	External monitor port	Connects an external VGA monitor or projector.
(5)	Docking connector	Connects an optional docking device.
(6)	RJ-45 (network) jack/lights	Connects a network cable.
		●	Green (right): The network is connected.
		●	Amber (left): The network is showing activity.

12 Chapter 2 External component identi cation

Bottom

Component		Description
(1)	Wireless and memory module	Contains the wireless and memory modules.
	compartment	CAUTION: To prevent an unresponsive system, replace
		the wireless module only with a wireless module
		authorized for use in the computer by the governmental
		agency that regulates wireless devices in your country or
		region. If you replace the module and then receive a
		warning message, remove the module to restore computer
		functionality, and then contact support through HP
		Support Assistant.
		To access Help and Support in Windows 7, select Start >
		Help and Support.
		To access HP Support Assistant in Windows 8.1, from the
		Start screen, select the HP Support Assistant app.
		Windows 10: Type support in the taskbar search box,
		and then select the HP Support Assistant app.
		– or –
		Click the question mark icon in the taskbar.
(2)	Travel battery connector	Connects an optional travel battery.
(3)	Vents (2)	Enable airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal
		for the internal fan to cycle on and o during routine
		operation.

Bottom 13

Component		Description
(4)	Speakers (2)	Produce sound.
(5)	Hard drive bay	Contains the hard drive.
(6)	Battery release latch	Releases the battery from the battery bay.
(7)	Battery bay and SIM slot	Holds the battery. Supports a wireless subscriber identity
		module (SIM). The SIM slot is located inside the battery
		bay.

14 Chapter 2 External component identi cation

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display.

●Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.

Component

(1)Serial number

(2)Product number

(3)Warranty period

(4)Model number (select products only)

Component

(1)Model name (select products only)

(2)Product number

(3)Serial number

(4)Warranty period

●Regulatory label(s)—Provide(s) regulatory information about the computer.

●Wireless certi cation label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

Labels 15

3Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Illustrated parts catalog on page 16 for details.

16 Chapter 3 Illustrated parts catalog

Computer major components

Computer major components 17

Item

Component

Spare part number

(1)Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 20.

(2)	Keyboard (backlit; includes keyboard cable and pointing stick cable):	785648-xx1
	NOTE: For a list of keyboard country codes, see Keyboard on page 45.
(3)	Top cover
	With ngerprint reader board	748352-001
	Without ngerprint reader board	748353-001
	Touchpad assembly (not illustrated)	822825-001
(4)	Speakers (right and left; include cables)	702869-001
(5)	AC power connector	702875-001
(6)	Smart Card reader (includes cable)	769707-001
(7)	Fan (includes cable)	702859-001

(8)System board (includes processor and replacement thermal material): All system boards use the following part numbers:

xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-501: Windows 8.1 Standard operating system xxxxxx-601: Windows 8.1 or Windows 10 operating system

	●	Intel Core i7-4650U processor	769720-xxx
	●	Intel Core i7-4600U processor	769719-xxx
	●	Intel Core i5-4310U processor	769718-xxx
	●	Intel Core i5-4210U processor	769717-xxx
	Plastics Kit, includes:		702877-001
(9a)	SD card insert
(9b)	Hard drive cover
(10)	Heat sink (includes replacement thermal material):		769708-001
(11)	RTC battery		702853-001
(12)	Fingerprint reader board (includes cable)		702845-001
(13)	Base enclosure		702863-001
(14)	Service cover		704441-001
	Service cover, RCTO		713547-001
(15)	Memory modules (PC3L-12800, 1600-MHz):
	4-GB		691740-001
	8-GB		693374-001
(16)	WLAN module:
	Intel Dual Band Wireless-AC 7260 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter		710663-001

18 Chapter 3 Illustrated parts catalog