HP BUSINESS INKJET 2200/2250 Manual

Acknowledgments

HP ColorSmart III, PhotoREt III, and HP ZoomSmart Scaling Technology are trademarks of Hewlett-Packard Company.

Microsoft®, MS Windows®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation.

Macintosh® and Apple® are registered trademarks of Apple Computer, Inc.

UNIX® is a registered trademark of the Open Group.

Novell® and NetWare® are registered trademarks of Novell Corporation. Pentium® is a registered trademark of Intel Corporation.

Notice

The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

Marques déposées

HP ColorSmart III, PhotoREt III et HP ZoomSmart Scaling Technology sont des marques déposées de Hewlett-Packard Company.

Microsoft®, MS Windows®, Windows® et Windows NT® sont des marques déposées aux États-Unis de Microsoft Corporation

Macintosh® et Apple® sont des marques déposées de Apple Computer, Inc. UNIX® est une marque déposée de Open Group.

Novell® et NetWare® sont des marques déposées de Novell Corporation. Pentium® est une marque déposée de Intel Corporation.

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contents

	contents
contents		i
welcome		1-1
Using this Guide		1-1
getting started		2-1
Understanding the Printer’s Parts and Functions		2-1
Understanding the Control Panel Buttons and LED		2-2
Understanding the LCD Display		2-3
Setting Up		2-3
Setting the LCD Language Preference		2-3
software installation		3-1
Installing the Printer Software for Local Printing		3-1
Installing under Windows 95, Windows 98,
Windows NT 4.0, and Windows 2000		3-1
Installing under Windows 3.1		3-2
Installing the Printer Software for Network Printing		3-2
Setting Up Your Printer on a Macintosh Computer		3-3
network printing		4-1
Network Basics		4-1
Network Printing Configurations		4-1
Client-Server Configuration		4-1
Peer-to-Peer Configuration		4-2
Installing the Printer on a Network with an
HP JetDirect Print Server (Recommended)		4-2
Sharing the Printer on a Network		4-3
Network Support Materials		4-5
LCD messages		5-1
Information Menu		5-1
Paper Handling Menu		5-2
Maintenance Menu		5-2
Printing Menu		5-2
Configuration Menu		5-3
Reset Menu		5-3
Postscript Menu		5-3
EIO Menu		5-3
Resetting the EIO Card		5-5
Understanding Printer Messages		5-5
troubleshooting		6-1
General Troubleshooting Tips		6-1
HP Business Inkjet 2200/2250 Quick Checkup		6-1
Paper is Jammed in the Printer		6-2

i

English

English

Printing a Configuration Page	6-4
Printing a Diagnostic Test Page	6-4
Customer Support	6-5
Internet	6-5
HP Telephone Support	6-5
specifications	7-1
Printer Specifications	7-1
Ordering Information	7-4
HP Supplies and Accessories	7-4
HP Premium Transparency Film	7-4
HP Premium Inkjet Paper	7-4
HP Premium Inkjet Heavyweight Paper	7-4
HP Premium Photo Paper	7-4
HP Photo Paper	7-4
HP Professional Brochure and Flyer Paper	7-5
Ink Cartridges	7-5
HP No. 11 Printheads	7-5
Accessories	7-5
Networking Accessories	7-5
Minimum Printing Margins	7-6
Regulatory Notice	7-6
Power Cord Statement	7-6
LEDs Classification	7-6
Energy Consumption	7-6
Safety Information	7-7
Hewlett-Packard Limited Warranty Statement	7-7
Extent of Limited Warranty	7-7
Limitations of Warranty	7-8
Limitations of Liability	7-8
Local Law	7-9
appendix	8-1
Supported Media	8-1
index	I

ii

welcome

welcome

The HP Business Inkjet 2200/2250 provides for quick, professional printing when connected directly to your PC or in a network environment. Its high quality output and vibrant colors on paper up to 8.5" x 14" (216 x 356 mm) will help bring creativity and professionalism to any document you print.

Using this Guide

Use the Reference Guide to quickly locate basic information about your printer. This guide includes the following sections:

Getting Started—Shows how to set up your printer.

Software Installation—Explains how to install your printer software on different operating system.

Network Printing—Contains an introduction to network printing and lists currently available web links to online setup and configuration information you can use with various network environments.

Troubleshooting—Helps you solve printer problems and explains how to access customer care.

Specifications—Lists information about cartridge part numbers, supported media, tray capacity, and system requirements.

For a complete overview of your printer, see the User's Guide. An electronic copy of the User's Guide is available on the Starter CD.

English

1-1

English		started
		getting

getting started

Understanding the Printer’s Parts and Functions

Note: All purple-colored parts of the printer are movable.

1.Paper guides–Guides the paper into the printer.

2.Tray 1–Holds the standard paper.

3.Output tray–Collects the printed pages.

4.Envelope guide–Slides to fit the width of an envelope.

5.Tray 2–Optional paper tray (standard with the HP Business Inkjet 2250TN).

6.Envelope feed–Holds a single envelope to feed into the printer.

7.Top cover–Allows you to view the interior of the printer.

8.Carriage latch–Locks the printhead cover.

9.Printhead cover–Lifts for removing each printhead from its color-coded socket. Includes a hook that must be engaged with the carriage latch for the printer to operate.

10.Ink cartridge door–Gives access to the ink cartridges.

11.Printhead access cover–Gives access to the printheads. The access cover must be closed to print.

2-1

English

1.Power input–Attach power cord here.

2.EIO Slot–Install an HP JetDirect EIO printer server or the HP PS/PCL5 Kit upgrade card.

3.EIO Slot–Install an HP JetDirect EIO printer server or the HP PS/PCL5 Kit upgrade card.

4.Parallel port–Attach parallel cable here.

Note: Do not install two HP JetDirect EIO print server cards. Cards can be installed in either slot. You can install two cards at the same time, but one must be an

HP PS/PCL5 Kit upgrade card and the other an HP JetDirect EIO print server card.

Understanding the Control Panel Buttons and LED

8

1.Menu–Cycles through the Control Panel menus.

2.Item–Cycles through the selected menu’s items.

3.Value–Cycles through the selected menu item’s values.

4.LCD Panel–Displays printer messages.

5.Resume–Continues a print job that is waiting and selects values from item menus.

6.Cancel–Cancels the current print job. The time it takes to cancel depends on the size of the print job. Press this button once only to cancel a queued print job.

7.Power–Turns the printer OFF and ON.

8.LED–Lights up when the printer is online (green). Blinks when the printer is printing (green) and when the printer is in an error state (amber).

2-2

English

Understanding the LCD Display

The LCD display shows status messages and the remaining ink levels in the ink cartridges.

Messages appear here

Black

Cyan

Magenta Yellow

Setting Up

1.Unpack the printer and remove the packing tape and shipping material from inside the printer and trays.

2.Install Tray 2 (optional).

3.Connect the power cord.

4.Turn on the printer and install the ink cartridges.

5.Install the printheads.

6.Load the paper.

7.Set LCD language preference.

8.Connect the parallel cable or network cable.

9.Install the printer software.

Setting the LCD Language Preference

1.Ensure that the printer is turned OFF.

2.Press and hold the Value button and turn ON the printer.

3.Press the Value button to scroll through the language list.

4.Press the Resume button to confirm the language selection.

2-3

software

software installation
Installing the Printer Software for Local Printing	English

During installation you can choose Typical or Custom installation. Custom installation lets you choose the components you want to install. The following table shows which components are installed for each installation type.

	Component	Description		2200	2250
	HP Business Inkjet	Installs the	HPA		Custom
	2200/2250 Printer	printer driver
			PCL5
	Driver	for your printer.
			PS
	HP Business Inkjet	Installs the Toolbox. The
	2200/2250	Toolbox provides additional
	Toolbox	printer controls, status
		windows, and troubleshooting
		information.
	Program Group	Adds an HP Business Inkjet
		program group to the start
		menu.
	Printer Matching	Installs fonts on your computer
	Fonts	that match the fonts in the
		printer.

Installing under Windows 95, Windows 98, Windows NT 4.0, and Windows 2000

For Windows NT 4.0/Windows 2000 users

You must have administrator privileges to install a printer driver.

To Install the Printer Driver

1.Start Microsoft Windows and make sure no other Windows applications are running.

2.Insert the Starter CD into your CD-ROM drive. The installation program runs automatically.

3-1

English

If the installation program does not run automatically, click Start, select Run, and at the command line box, type the letter of your computer’s CD-ROM drive followed by: \SETUP (for example, type D:\SETUP).

3.Click Install Printer Driver from the Starter CD menu.

4.Select the language of the printer software that you want to install and click OK.

5.Click Next and then click Accept to accept the terms of the license agreement.

6.Select Connected directly to this computer. Follow the instructions that appear on the screen to complete the printer driver installation.

Installing under Windows 3.1

To install the printer software under Windows 3.1, you must have an:

HP Business Inkjet 2250 printer, or

HP Business Inkjet 2200 printer with the HP Postscript/PCL5 Kit upgrade (C5935A).

1.Start Microsoft Windows and make sure no other Windows applications are running.

2.Insert the Starter CD into the CD-ROM drive.

3.From the Program Manager select File, Run.

4.At the command line box, type the letter of your CD-ROM drive followed by: \WIN31\X\<language>\OEMSETUP.INF where X is the driver you wish to install (PS or PCL5) and <language> is your language preference. For example, type D:\WIN31\PS\ENU\OEMSETUP.INF to install the Postscript driver in English. For a list of languages and their abbreviations, see page 4-4.

5.Follow the instructions that appear on the screen to complete the driver installation.

Installing the Printer Software for Network Printing

Before installing the printer software, make sure the HP JetDirect EIO print server card is installed in your printer and connected to the network.

Note: The HP Business Inkjet 2250TN comes with an HP JetDirect EIO print server card preinstalled.

To Install the Printer Driver

1.Start Microsoft Windows and make sure no other Windows applications are running.

3-2

2.	Insert the Starter CD into your CD-ROM drive. The installation
	program runs automatically.
	If the installation program does not run automatically, click Start,	English
	select Run, and at the command line box, type the letter of your
	computer’s CD-ROM drive followed by: \SETUP (for example,
	type D:\SETUP).
3.	Click Install Printer Driver from the Starter CD menu.
4.	Select the language of the printer software that you want to install
	and click OK.
5.	Click Next and then click Accept to accept the terms of the license
	agreement.
6.	Select Connected via the network.
7.	Select Client Setup if the printer is connected to a server or
	someone's machine. Select Server or Peer-to-Peer Setup if you are

setting up a print server for the first time, or if you will print directly to HP JetDirect EIO print server installed in your printer. If you are not sure how to connect your network printer, ask your network administrator, or see the next section, Network Printing for more information.

Setting Up Your Printer on a Macintosh Computer

Connect your printer to a Macintosh computer via an HP JetDirect print server.

Before connecting your printer to the JetDirect server, make sure your printer is an:

HP Business Inkjet 2250 printer with an HP JetDirect card, or

HP Business Inkjet 2200 printer with the HP Postscript/PCL5 Kit upgrade and an HP JetDirect card.

These cards can be purchased as accessories (see HP Supplies and Accessories for more information).

1.Connect the Ethernet cable to the printer and the JetDirect server.

3-3

English

2.Print the configuration page to determine the AppleTalk printer name. For instructions of printing a configuration page, see page 6-4.

3.Insert the Starter CD into the CD-ROM drive. Double-click the Installer icon located in the INSTALLER\<language> folder of the Starter CD, where <language> is your language preference.

For example, the INSTALLER\ENU folder contains the Installer icon for the English driver. For a list of languages and their abbreviations, see the page 4-5.

4.Follow the instructions on the screen to complete the installation.

5.Double-click the Desktop Printer Utility icon in the

APPLE EXTRAS\APPLE LASERWRITER SOFTWARE folder of the hard drive.

6.Select LaserWriter8, followed by Printer (AppleTalk) and click OK.

7.Change the PPD to HP Business Inkjet 2250.

8.Change the AppleTalk Printer by selecting the AppleTalk Zone and then selecting your printer (refer to the configuration page you printed).

9.Click Create and the printer icon appears on your desktop.

3-4

networking

network printing

The HP Business Inkjet 2200/2250 can be shared on a network. It can be connected directly to a network using an HP JetDirect print server or attached to a computer that is connected to a network.

Network Basics

Networks consist of computers connected together to share information and resources, such as printers. On a "client-server" network, client computers send print jobs to dedicated server computers that control the use of each printer. On a "peer-to-peer" network, dedicated servers are not used to control printers. Instead, each computer is configured to send print jobs directly to the printer.

Network Printing Configurations

There are two basic types of network printing configurations:

client-server and peer-to-peer.

HP JetDirect EIO card

Peer-to-peer printing. Individual computers manage their print jobs.

Client-server printing. Server manages print jobs.

Server

Client-Server Configuration

Client-server printing is typically used in medium to large networks where dedicated computer servers manage the printing needs of many users. Client-server networks use network operating systems (NOS) such as Novell NetWare and Windows NT Server 4.0, or Windows 2000.

4-1

Supported Network Configurations for Client-Server Printing

Server		Client Configurations
	Windows		Windows	Windows for
	NT 4.0/2000		95/98	Workgroups 3.11
Windows
NT 4.0/2000
Windows 95/98	Not recommended
Novell NetWare

4.11(Bindery and NDS)

Novell NetWare
5.0 (Bindery, NDS,
NDPS)

Peer-to-Peer Configuration

Peer-to-peer printing is more suitable for smaller networks. With peer-to- peer printing, you configure your Windows 95, Windows 98, or Windows NT 4.0/2000 systems to print directly to the printer.

Supported Network Configurations for Peer-to-Peer Printing

Windows 95

Windows 98

Windows NT 4.0/2000

Installing the Printer on a Network with an

HP JetDirect Print Server (Recommended)

JetDirect

Card

Your printer can be shared in a network environment by connecting it directly to the network via an HP JetDirect external or internal print server. This configuration provides better performance than printing through a computer, as well as flexibility in preparing a location for the printer.

4-2

The HP JetDirect print server can be used in both client-server and peer- to-peer network configurations.

Note: The HP Business Inkjet 2250TN comes with an internal EIO JetDirect print server card preinstalled. It is recommended that the printer be shared on a network through the print server. If you do not own the HP Business Inkjet 2250TN, see the online User's Guide for instructions on installing an HP JetDirect EIO print server.

Sharing the Printer on a Network

Note: This procedure is for enabling a PC to use a shared printer. It assumes that the printer driver is already installed on the PC and that the printer is currently being shared on a network.

In this configuration, the printer is connected directly to the parallel port of a selected computer (or server) on the network and is shared by the other computers (or clients). The server could be a computer running Windows for Workgroups 3.11, Windows 95, Windows 98, or Windows NT 4.0/2000. Use this configuration only in small groups or when usage is low. The shared computer is slowed down when many users print to its shared printer.

Clients can connect to the printer in three different ways:

Install the printer software from the Starter CD and connect as a client using the network installation.

Browse to the printer on the network and drag the printer to your Printers folder. The printer software is not installed on your computer; the shared computer controls the printer driver software.

Add the printer and install the software from the INF file located on your network. Ask your network administrator where the INF is located.

On the Starter CD the INF files are stored in folders using the following format <CD>:\Windows\<driver>\<OS>\<lang>.

4-3

For example, if your CD drive letter is D:, D:\Windows\PCL5\Win2k\ENU contains the English Windows 2000 PCL5 INF file.

Refer to the following table for a list of language abbreviations.

	Language	Abbreviation	Language	Abbreviation
	Czech	CZE	Japanese	JAP
	Danish	DAN	Norwegian	NOR
	Dutch	DUT	Polish	POL
	English	ENU	Portuguese	POB
			(Brazilian)
	Finnish	FIN	Russian	RUS
	French	FRE	Spanish	SPA
	German	GER	Swedish	SWE
	Italian	ITA

4-4

Network Support Materials

If you encounter any problems or difficulty printing over a network, see the following documentation:

Document	Document Contents
HP JetDirect Print Server	Included on the Starter CD. It provides detailed
Administrator's Guide	information on setting up and using your HP
	JetDirect EIO Print Server.
	It also provides information on:
	• HP Software Solutions for HP JetDirect print
	servers:
	HP Web JetAdmin, a Web-based tool for
	managing network peripherals
	HP IP/IPX Printer Gateway for NDPS
	HP LaserJet Utility to set up printers on
	AppleTalk networks
	• TCP/IP Configurations
	• Using LPD (Line Printer Daemon) services on the
	HP JetDirect print server
	• FTP Printing
	• Troubleshooting and configuration page
	messages
	• Embedded Web Server to access configuration
	and management pages for the print server
	and device
	• Printing on Windows NT DLC/LLC Networks
HP JetDirect hardware	Included with the purchase of an HP JetDirect
manual	print server. It describes setup and configuration
	of your HP JetDirect print server. Note that the HP
	JetDirect hardware manual does not come with
	the printer.
The NOS (network	These came with your computer or your NOS.
operating system) and OS	They describe basic network printing common to
Manual.	all network printers.

For more information or HP Web JetAdmin and other HP network printing software, visit the web site www.hp.com/support/net_printing.

4-5

LCD

LCD messages

The most convenient way to change settings on the printer is from your computer through the printer driver.

You can also change the printer settings from the printer’s Control Panel. The following tables list the menu items and possible values for the printer. Additional menu items can appear in the Control Panel, depending on the hardware modules installed in the printer.

To print a complete menu map from the Control Panel:

1.Press the Menu button until INFORMATION MENU appears.

2.Press the Item button until PRINT MENU MAP appears.

3.Press the Resume button to print the menu map.

Information Menu

Message	Value	Description
PRINT DEMO	N.A.	Prints a sample page.
PRINT MENU MAP	N.A.	Prints a single page map of the menu
		structure of the printer.
PRINT	N.A.	Prints a single reference page describing
CONFIGURATION		current configuration settings (firmware
		version, model, accessories installed,
		fonts installed, I/O support, cartridge
		and pen information).
PRINT PCL FONT	N.A.	Prints the number with corresponding
LIST (PS/PCL5 only)		PCL5 fonts.
PRINT PS FONT	N.A.	Prints the number with corresponding PS
LIST (PS/PCL5 only)		fonts (only available if postscript card is
		present).
PRINT	N.A.	Prints a page that contains information
DIAGNOSTIC		for basic troubleshooting.
PAGE
PRINT	N.A.	Prints a page that contains information
DIAGNOSTIC+		for advanced troubleshooting.
PAGE
SHOW PRINTHEAD	N.A.	Displays the health of the printhead on
HEALTH		the LCD.
TEST PAPER PATH1	1-10, 20,	Tests the Tray 1 paper feed mechanism
	30, 40, 50
TEST PAPER PATH2	1-10, 20,	Tests the Tray 2 paper feed mechanism.
	30, 40, 50

5-1

Paper Handling Menu

Message	Value	Description
LOCK TRAY =	NONE	Locks a paper tray. The LOCK TRAY
	1	option is only available if Tray 2 is
	2	installed. Default = None.

Maintenance Menu

Message	Value	Description
CALIBRATE COLOR	N.A.	Calibrate printer's color intensity against
		the black intensity by selecting the closest
		matching calibration pair.
CLEAN PRINTHEADS	N.A.	Initiates the printhead cleaning process.
ALIGN PRINTHEADS	N.A.	Initiates the alignment process.

Printing Menu

Message	Value	Description
QUALITY LEVEL	FAST	Sets the default print quality level.
	NORMAL
	BEST
PAPER TYPE	Set of options.	Select media type. Default = Plain.
PAPER SIZE	Set of options.	Select media size. Default = Letter.
NUMBER OF	1-999	Sets the number of copies to print.
COPIES		Default = 1.
ORIENTATION	PORTRAIT	Page orientation.
	LANDSCAPE	Default = Portrait
PAGE LENGTH	5-128	Set the page length in terms of
		numbers of lines. Default = 60.
PCL FONT	0-89	Set the PCL font for printing from
NUMBER		DOS or UNIX without defining the
		personality. Default = 0.
APPEND CR TO LF	NO	Configure whether or not a carriage
	YES	return (CR) is appended to each line
		feed (LF) encountered in a backward
		compatible PCL job (pure text, no job
		control). Default = No.
PCL FONT PITCH	0.44 - 99.99	Set the font pitch. Default = 10.
PCL FONT	4.00 - 99.00	Set the font point size. Default = 12.
POINT SIZE
PCL SYMBOL SET	Set of options	Select the PCL symbol set.

5-2

Configuration Menu

Message	Value	Description
PERSONALITY	AUTO	Sets the personality used to process
	PCL5 ONLY	the job. The PCL5 and PS option is
		only available if the personality card
	PS ONLY
		is inserted. Default = Auto.
CLEARABLE	AUTO ON	When ON is selected, clearable
WARNINGS		warnings are displayed until RESUME
		is pressed.
	JOB	When JOB is selected, clearable
		warnings are displayed until end of
		job. Default = Auto.
INK LOW	ON	When ON is selected, ink low
WARNINGS		condition is displayed.
	OFF	When OFF is selected, ink low
		condition is not displayed.

Reset Menu

Message	Value	Description
RESTORE FACTORY	N.A.	Restores all values to the printer's
SETTINGS		predetermined factory values.

Postscript Menu

Note: This menu is only available with HP Business Inkjet 2250 printers or HP Business Inkjet 2200 printers with the Postscript/PCL5 Upgrade.

Message	Value	Description
PRINT PS ERRORS = OFF	OFF	Select ON to print the PS error page
	ON	when PS errors occur.

EIO Menu

Note: This menu is only available on HP Business Inkjet 2200/2250 printers with an HP JetDirect EIO print server card installed.

Message	Value	Description
CFG NETWORK	NO	Selects whether or not you want to access
	YES	the JetDirect menu items. You must change
		this option to YES each time you want to
		access the JetDirect EIO menu.

5-3

	Message	Value	Description
	IPX/SPX	ON	Selects whether or not a protocol is enabled
	DLC/LLC	OFF	or disabled. Change it to OFF to disable a
			protocol.
	TCP/IP
	ETALK
	CFG IPX/SPX	NO	Selects whether you want to access the
		YES	IPX/SPX menu and set the IPX/SPX protocol
			parameters.
			In the IPX/SPX menu, you can specify the
			Frame Type parameter used on your
			network.
			• The default is AUTO, which automatically
			sets and limits the Frame type to the one
			detected.
			• For Ethernet cards, frame type selections
			include EN_8023, EN_II, EN_8022,
			EN_SNAP.
			• For Token Ring cards, frame type
			selections include TR_8022, TR_SNAP.
			In the IPX/SPX menu for Token Ring cards,
			you can also specify NetWare Source
			Routing parameters, which include SRC
			RT=AUTO (default), OFF, SINGLE R or ALL
			RT.
	CFG TCP/IP	NO	Selects whether you want to access the
		YES	TCP/IP menu and set the TCP/IP protocol
			parameters.
			In the TCP/IP menu, you can specify
			BOOTP=YES for TCP/IP parameters to be
			automatically configured by a BootP or
			DHCP server when the printer is turned on.
			If you specify BOOTP=NO, you can
			manually set the following TCP/IP
			parameters from the control panel:
			Each byte of the IP address (IP)
			• Subnet Mask (SM)
			• Syslog Server (LG)
			• Default Gateway (GW)
			• Idle Timeout period (default is 90 seconds,
			0 disables the timeout)
			When setting IP numbers, press the Value
			button to increase the number by 1. Hold
			down the Value button to increase the
			number by 10. Press the Resume button to
			make your selection.

5-4

Message	Value	Description
CFG ETALK	NO	Selects whether you want to access the
	YES	EtherTalk menu and set the AppleTalk phase
		parameter (ETALK PHASE=1 or 2) for your
		network.

Resetting the EIO Card

To restore the factory default values to HP JetDirect EIO print server card:

1.Turn off the printer.

2.While holding down the Item and Resume buttons on the printer's control panel, turn on the printer.

All previously stored EIO settings will be lost.

Understanding Printer Messages

Message	Explanation	Solution
CANCELLING	The printer is canceling
JOB	the current print job.
PAPER JAM,	Paper is jammed in the	Clear the jammed paper. For
OPEN COVER	printer.	more information, see
AND CLEAR		page 6-2.
PAPER
[COLOR] INK	The cartridge is out of	Remove the ink cartridge.
CARTRIDGE	ink and the printer will	Reinstall the cartridge and try
EMPTY	not print until the	to print. If the error persists,
	cartridge is replaced.	replace the empty cartridge.
REPLACE	The printer detects a	Reinstall the faulty ink
[COLOR] INK	faulty ink cartridge.	cartridge and try to print. If
CARTRIDGE		the error persists, replace the
		cartridge.
[COLOR] INK	The printer cannot	Open the ink cartridge door
CARTRIDGE	detect the ink cartridge	and check if the cartridge is
MISSING	because it is missing,	missing, improperly installed,
	improperly installed, or	or the wrong cartridge. If
	defective.	none of these solutions work,
		replace the cartridge.

5-5

Message	Explanation		Solution
REPLACE	The printer detects a		Reinstall the faulty ink
[COLOR]	faulty ink printhead.		printhead and try to print.
PRINTHEAD			Make sure the shipping tape
			has been removed. If the
			error persists, remove the
			printhead and use a dry, lint-
			free, soft cloth to gently clean
			any ink off the contact pads.
			Reinstall the printhead and try
			to print. If the error persists,
			replace the printhead.
[COLOR]	The printer cannot		Open the ink printhead door
PRINTHEAD	detect the ink printhead		and check if the printhead is
MISSING	because it is missing,		missing, improperly installed,
	improperly installed, or		or the wrong printhead. If
	defective.		none of these solutions work,
			replace the printhead. If the
			error persists, call HP.
BAD INK	The printer detects a		Follow the instructions in the
CARTRIDGE OR	faulty ink cartridge or		printer message.
PRINTHEAD	printhead.
LOAD [TRAY]	Printer requires media		Follow the instructions in the
WITH [MEDIA	of a specific type and		printer message.
TYPE] [MEDIA	size to be loaded in
SIZE]	specified paper tray.
PRINTED PAGE IS	Printer is letting the		Remove the wet page and
DRYING... PRESS	current page dry.		press the Resume button to
RESUME TO			continue printing.
CONTINUE
PERSONALITY	The printer cannot		Reinstall the personality card
CARD NOT	detect the card because		or replace it. If the error
RECOGNIZED	it is missing, improperly		message persists, call HP.
	installed, or defective.
RESET JETDIRECT	Prompts user to reset the		From the RESET Menu, press
CARD	internal parameters of		the Value Button to select EIO
	the JetDirect card.		RESET.
CLOSE ALL	The printer will not print		Follow the instructions in the
COVERS	until all access covers		printer message.
	are properly closed.
OUT OF	The printer is out of		Cancel the current print job,
MEMORY	memory and cannot		and add additional memory,
	print the current job.		or reduce the complexity of
			the document you are trying
			to print.

5-6

troubleshooting

troubleshooting

General Troubleshooting Tips

1. Check the printer LCD panel. There are two types of LCD errors:

	Example	Solution
	BLACK CARTRIDGE	See the online User's Guide for information on how to
	FAULTY, REPLACE,	resolve such errors.
	CLOSE ALL COVERS,
	etc.
	E: XXXX	Your printer may have a hardware problem. Turn OFF
	E: XXXX-X-Y-Z	the printer, wait for a few seconds and then turn it ON
		again. If the message persists, your printer may need
	E: XX
		servicing, write down the error code and contact HP.

2.If the LED is flashing and the printer does not print, lift up the printhead access cover and make sure the carriage latch properly secures the hook on the printhead cover.

HP Business Inkjet 2200/2250 Quick Checkup

Check the power

Make sure the power cord is connected firmly to the printer and to a working outlet, and that the printer is turned on.

Check the paper

Make sure paper is loaded correctly in the tray and that the paper is not jammed in the printer.

Check the ink cartridges and printheads

Make sure all four ink cartridges and printheads are properly installed and that the protective tape covering the ink nozzles has been removed. Make sure the ink cartridges are not empty.

Check the printer setup

Make sure your HP Business Inkjet 2200/2250 is selected as the current or default printer and that Pause Printing is not checked.

Check the print settings

Make sure the print settings (paper type, paper size, margins, color, etc.) in the HP Print Settings dialog box are correct.

Check the parallel port on your computer

Make sure your printer is connected directly to the parallel port. Do not share the port with other devices such as a Zip drive.

6-1

Check the network setup

Make sure that your printer is properly set up in the network environment. See the User's Guide for more network information.

Paper is Jammed in the Printer

Note: Information on Tray 2 is only applicable if your printer comes with Tray 2 or if you have purchased Tray 2 as an accessory.

1.Remove all paper from the Output Tray.

2.Open the top access door to locate the paper jam.

3.If the Printhead Cradle is blocking the paper path, gently push it to the side.

6-2

4.Free any wrinkled paper and pull the sheet of paper towards you through the front of the printer.

Note: Do not remove jammed paper through the Top Cover. If you cannot access the jammed paper, proceed to Step 6.

5.If bulk of the paper is jammed in Tray 1 or Tray 2: a Lift the Output Tray and check for paper jam.

bIf the paper is jammed in Tray 1, pull out Tray 1. If not, check Tray 2 for paper jam.

cIf the paper is jammed in Tray 2, pull out Tray 2. If not, proceed to Step 6.

dPull the paper towards you as shown in the diagram.

6-3