HP (Hewlett-Packard) C2M29UA, C2M21UA User Manual

HP 2000 Notebook PC

Compaq Presario CQ58

Notebook PC

Maintenance and Service Guide

SUMMARY

This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.

© Copyright 2012 Hewlett-Packard

Development Company, L.P.

ATI and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Pentium, and Core are trademarks of Intel corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: October 2012

Document Part Number: 698902-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1	Product description ...........................................................................................................	1
2	External component identification .....................................................................................	4
	Finding your hardware and software information .........................................................................	4
	Locating hardware ....................................................................................................	4
	Locating software .....................................................................................................................	4
	Right side ................................................................................................................................	4
	Left side ..................................................................................................................................	5
	Front .......................................................................................................................................	6
	Display ...................................................................................................................................	7
	Top ........................................................................................................................................	8
	TouchPad .................................................................................................................	8
	Lights .......................................................................................................................	9
	Button ....................................................................................................................	10
	Keys ......................................................................................................................	11
	Bottom ..................................................................................................................................	12
3	Illustrated parts catalog ..................................................................................................	13
	Serial number location ............................................................................................................	13
	Computer major components ...................................................................................................	14
	Display assembly components .................................................................................................	17
	Mass storage devices .............................................................................................................	19
	Miscellaneous parts ................................................................................................................	20
	Sequential part number listing ..................................................................................................	21
4	Removal and replacement procedures ............................................................................	23
	Preliminary replacement requirements .......................................................................................	23
	Tools required .........................................................................................................	23
	Service considerations .............................................................................................	23
	Plastic parts .............................................................................................	23
	Cables and connectors .............................................................................	24
	Drive handling .........................................................................................	24
	Grounding guidelines ..............................................................................................	25
	Electrostatic discharge damage ..................................................................	25
	Packaging and transporting guidelines ........................................	26
	Workstation guidelines ..............................................................	26

v

	Equipment guidelines .................................................................	27
	Component replacement procedures ........................................................................................	28
	Serial number .........................................................................................................	28
	Computer feet .........................................................................................................	29
	Battery ...................................................................................................................	30
	Service door ...........................................................................................................	31
	Hard drive .............................................................................................................	32
	Optical drive ..........................................................................................................	34
	WLAN module ........................................................................................................	36
	Memory module ......................................................................................................	37
	RTC battery ............................................................................................................	38
	Keyboard ...............................................................................................................	39
	Top cover ...............................................................................................................	41
	Power button board .................................................................................................	44
	Speaker assembly ...................................................................................................	45
	TouchPad button board ............................................................................................	46
	USB board .............................................................................................................	47
	Security cable lock ..................................................................................................	48
	Power connector .....................................................................................................	49
	Display assembly ....................................................................................................	50
	System board .........................................................................................................	57
	Fan/heat sink assembly ...........................................................................................	60
	..............................................................................................................................	63
5	Specifications ..................................................................................................................	64
	Computer specifications ..........................................................................................................	64
	39.6-cm (15.6-in) display specifications ....................................................................................	65
	Hard drive specifications ........................................................................................................	66
	DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications .................................	67
	............................................................................................................................................	68
6	Using Setup Utility (BIOS) and System Diagnostics ...........................................................	69
	Starting Setup Utility (BIOS) .....................................................................................................	69
	Updating the BIOS .................................................................................................................	69
	Determining the BIOS version ...................................................................................	69
	Downloading a BIOS update ....................................................................................	70
	Using System Diagnostics ........................................................................................................	70
7	Backing up, restoring, and recovering ............................................................................	72
	Creating recovery media and backups .....................................................................................	72

vi

	Creating recovery media ..........................................................................................	73
	Restore and recovery ..............................................................................................................	74
	Using Windows Refresh for quick and easy recovery ...................................................	76
	Remove everything and reinstall Windows .................................................................	76
	Recovering using HP Recovery Manager ....................................................................	77
	What you need to know ............................................................................	77
	Using the recovery partition to recover a minimized image (select models
	only) .......................................................................................................	77
	Using recovery media to recover ................................................................	78
	Changing the computer boot order .............................................................	78
	Removing the recovery partition ................................................................................	78
8	Power cord set requirements ..........................................................................................	80
	Requirements for all countries ..................................................................................................	80
	Requirements for specific countries and regions .........................................................................	81
9	Recycling ........................................................................................................................	83
Index .................................................................................................................................		84

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viii

1 Product description

Category	Description	AMD
		UMA
	HP Pavilion G6 Notebook PC	√
Processors
	AMD C60 1.333 GHz/1.0 GHz, 1 MB L2 cache, 10666 MHz), Dual	√
	9 W
	AMD E300 (1.3 GHz, 1 MB L2 cache, 10666 MHz), Dual 18 W	√
Chipset	AMD A50M FCH	√
Graphics	AMD Radeon HD 6290	√
	AMD Radeon HD 6310	√
Panel	39.6-cm (15.6-in) HD LED BrightView (1366 x 768)	√
	16:9 wide aspect ratio	√
Memory	1 customer-accessible/upgradable SODIMM slots:
	● DDR3-10666 MHz Single Channel Support (DDR3L-1600/	√
	DDR3-1333 downgrade to 1066)
	Supports up to 4GB of system memory in the following configurations:
	● 4096 MB (4096 MB × 1)	√
	● 2048 MB (2048 MB × 1)	√
Hard drives	Supports the following 7.0/9.5 mm, 6.35-cm (2.5 in) SATA hard
	drives:
	● 320 GB, 5400 rpm	√
Optical drives	12.7 mm (0.50-in) fixed SATA tray load	√
	DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive	√
	Supports Zero-Power ODD	√
Webcam	HP TrueVision HD camera (1280x720 by 30 frames per second), fixed	√
	angle, with activity light and single digital microphone
Audio	High-definition audio supports:	√
	Microsoft® premium requirements with HP Altec Lansing speakers (2)
	SRS Premium Sound technology
Ethernet	Integrated 10/100 network interface card (NIC)	√

1

Category	Description	AMD
		UMA
	Integrated wireless local area network (WLAN) options by way of	√
	wireless module and 1wireless antennas built into display assembly
	Supports the following WLAN formats:
	(802.11b/g/n)
External media card	Digital Media Slot supporting SD, SDHC, SDXC (UHS104 compliant),	√
	and MMC
Internal card	One half-size Mini Card slot for WLAN	√
Ports	Audio-in (digital microphone)	√
	Audio-out (stereo headphone)	√
	Hot plug/unplug with auto-detect for correct output to wide-aspect vs.	√
	standard aspect video
	RJ-45 (Ethernet)	√
	Three USB 2.0 ports	√
	VGA (Dsub 15-pin) supporting the following:	√
	● 2048 x 1536 external resolution @ 75 Hz
	● 2048 x 1536 external resolution @ 85 Hz
	AC Smart Pin adapter	√
Keyboard/pointing	39.62-cm (15.6-in), full-size, textured keyboard	√
devices
	TouchPad with 2 buttons (multitouch gestures, 2-finger scrolling, pinch	√
	zoom, and taps enabled as default)
Power requirements	6-cell, 2.22 Ah, 47 Wh battery	√
	Batteries support fast charge	√
	65 W AC Smart adapter with localized cable plug support (1 M power	√
	cord)
Security	Security Lock	√
Operating system	Preinstalled:
	Windows 8® Standard (64 bit)	√
Serviceability	End-user replaceable parts:
	AC adapter	√
	Battery (system)	√
	Hard drive	√
	Memory module	√

2	Chapter 1 Product description

Category	Description	AMD
		UMA
	Optical drive	√
	WLAN cards	√

3

2 External component identification

Finding your hardware and software information

Locating hardware

To find out what hardware is installed on your computer:

1.From the Start screen, type c, and then select Control Panel.

2.Select System and Security, and then in the System area, click Device Manager. A list displays all the devices installed in your computer.

Locating software

▲To find out what software is installed on your computer, from the Start screen, right-click using the mouse or swipe from the top of the TouchPad to display the apps and then select the All apps icon.

Right side

Component		Description
(1)	Optical drive	Reads and writes to an optical disc.
(2)	Optical drive light	●	Green or Amber: The optical drive is being accessed.
	Optical drive eject button	●	Off: The optical drive is idle.
		Optical drive eject button releases the disc tray.
(3)	USB 2.0 port	Connects an optional USB device.

4	Chapter 2 External component identification

Component		Description
(4)	Power connector	Connects an AC adapter.
(5)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a
		deterrent, but it may not prevent the computer from being
		mishandled or stolen.

Left side

Component		Description
(1)	External monitor port	Connects an external VGA monitor or projector.
(2)	Vents (2)	Enable airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal for
		the internal fan to cycle on and off during routine operation.
(3)	RJ-45 (network) jack	Connects a network cable.
(4)	USB 2.0 (2)	Connects an optional USB device.
(5)	Audio-in (microphone) jack	Connects an optional computer headset microphone, stereo
		array microphone, or monaural microphone.

Left side

5

Component		Description
(6)	Audio-out (headphone) jack	Connects optional powered stereo speakers, headphones,
		earbuds, a headset, or a television audio cable.
		WARNING! To reduce the risk of personal injury, adjust
		the volume before using headphones, earbuds, or a headset.
		For additional safety information, see the Regulatory, Safety
		and Environmental Notices.
		NOTE: When a device is connected to a headphone jack,
		the computer speakers are disabled.
(7)	Digital Media slot	Supports the following digital media card formats:
		● Secure Digital High Capacity (SDHC) Memory Card
		● Secure Digital (SD) Memory Card
		● Secure Digital Extended Capacity (SDxC) Memory Card
		● MultiMediaCard (MMC)

Front

Component	Description
Speakers (2)	Produce sound.

6	Chapter 2 External component identification

Display

Component		Description
(1)	WLAN antennas (1)*	Send and receive wireless signals to communicate with wireless
		local area networks (WLANs).
(2)	Internal microphone (1)	Records sound.
(3)	Webcam	Records video, captures still photographs, and allows video
		conferences and online chat by means of streaming video.
		To use the webcam, from the Start screen type, c, and then select
		CyberLink YouCam from the list of apps.
(4)	Webcam light	On: The webcam is in use.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. To access this guide, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.

Display 7

Top

TouchPad

Component		Description
(1)	TouchPad light	●	Amber: The TouchPad is off.
		●	Off: The TouchPad is on .
(2)	TouchPad on/off button	Turns the TouchPad on or off.
(3)	Left TouchPad button	Functions like the left button on an external mouse.
(4)	TouchPad zone	Moves the on-screen pointer and selects or activates items on
		the screen.
		NOTE: The TouchPad also supports Edge-swipe gestures.
(5)	Right TouchPad button	Functions like the right button on an external mouse.

8	Chapter 2 External component identification

Lights

Component		Description
(1)	TouchPad light	●	Amber: The TouchPad is off.
		●	Off: The TouchPad is on.
(2)	Caps lock light	White: Caps lock is on, which switches the keys to all capital
		letters.
(3)	Power light	●	White: The computer is on.
		●	Blinking white: The computer is in the Sleep state, which
			is an energy-saving mode. The computer shuts off power
			to the display and other unneeded components.
		●	Off: The computer is off or in Hibernation. Hibernation
			is an energy-saving mode that uses the least amount of
			power.
(4)	Wireless light	●	White: An integrated wireless device, such as a wireless
			local area network (WLAN) device, is on.
		●	Amber: All wireless devices are off.

Top 9

Button

Component	Description
Power button	●	When the computer is off, press the button to turn on
		the computer.
	●	When the computer is on, press the button briefly to
		initiate Sleep (disabled by default).
	●	When the computer is in the Sleep state, press the
		button briefly to exit Sleep.
	●	When the computer is in Hibernation, press the button
		briefly to exit Hibernation.
	CAUTION: Pressing and holding the power button will
	result in the loss of unsaved information.
	If the computer has stopped responding and Microsoft®
	Windows® shutdown procedures are ineffective, press and
	hold the power button for at least 5 seconds to turn off the
	computer.
	To learn more about your power settings:
	1.	From the Start screen, type power.
	2.	Select Settings, and then select Power options.

10	Chapter 2 External component identification

Keys

Component		Description
(1)	esc key	Displays system information when pressed in combination
		with the fn key.
(2)	Windows logo key	Displays the Windows Start menu.
(3)	Windows applications key	Displays a shortcut menu for items beneath the cursor.
(4)	Action keys	Execute frequently used system functions.

Top 11

Bottom

Component		Description
(1)	Battery bay	Holds the battery.
(2)	Vents (5)	Enable airflow to cool internal components.
		NOTE: The computer fan starts up automatically
		to cool internal components and prevent
		overheating. It is normal for the internal fan to cycle
		on and off during routine operation.
(3)	Battery release latch	Releases the battery from the battery bay.

(4)	Wireless compartment, memory
	module compartment, solid-state drive
	(SSD)/hard drive bay. Also allows

access to keyboard, and optical disk drive (ODD).

The service door provides access to the keyboard, ODD, SSD/hard drive bay, wireless compartment and memory module compartment.

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact customer support through Help and Support.

12	Chapter 2 External component identification

3 Illustrated parts catalog

Serial number location

When ordering parts or requesting information, provide the computer serial number and model number located in the battery bay of the computer.

Component		Description
(1)	Product name	The name affixed to the front of the computer.
(2)	Serial number (s/n)	An alphanumeric identifier that is unique to each product.
(3)	Product number (p/n)	This number provides specific information about the product’s
		hardware components. The product number helps a service
		technician to determine what components and parts are needed.
(4)	Warranty period	The duration of the warranty period for the computer.
(5)	Model description (select models only)	An alphanumeric identifier used to locate documents, drivers, and
		support for the computer.

Serial number location

13

Computer major components

14	Chapter 3 Illustrated parts catalog

Item Description

Spare part number

(1)39.6-cm (15.6-in) HD, LED, BrightView (1366 x 768) display assembly:

NOTE: For more information on the display assembly internal component spare part information, see Display assembly components on page 17.

	● For use in charcoal grey computer models	639512-001
	● For use in Pacific blue Compaq computer models only	701769-001
	● For use in black HP computer models only	707798-001
(2)	Keyboard (includes keyboard cable):
	● For use in the United States, Black (Windows 8)	698694-001
	● For use in Canada (French), Black (Windows 8)	698694-DB1
(3)	Top cover (includes TouchPad board):
	● For use in charcoal grey HP computer models	701883-001
	● For use in Pacific blue Compaq computer models	701884-001
	● For use in charcoal grey computer models	639532-001
(4)	Power connector (includes cable)	640891-001
(5)	USB board	640883-001
(6)	Power button board	640884-001
(7)	System board (includes replacement thermal material):
	● For use in AMD E300 UMA computer models	701764-501
	● For use in AMD C60 UMA computer models	701765-501
(8)	Fan/heat sink assembly (includes replacement thermal material):
	● For use in AMD A50M UMA computer models	657145-001
(9)	Speaker assembly (includes cable)	639573-001
(10)	RTC battery (includes mounting adhesive)	449137-001
(11)	Optical drive activity board	640883-001
(12)	TouchPad button board	640885-001
(13)	Base enclosure	701881-001
(14)	WLAN module
	● Ralink RT5390R 802.11 b/g/n 1×1 WiFi	691415-001
(15)	Optical drive cable	640886-001
(16)	Memory modules (1333 MHz, DDR3)
	● 4 GB PC3 10600 1333 MHz shared	641369-001
	● 2 GB PC3 10600 1333 MHz shared	652972-001
(17)	Hard drive connector cable	644525-001

Computer major components

15

Item	Description	Spare part number
(18)	Hard drive
	Supports the following 9.5 mm / 7.0 mm, 6.35 cm (2.5 in) SATA hard drives:
	● 320 GB, 7200 rpm	634862-001
	● Hard Drive Hardware Kit (not illustrated, includes bracket and screws).	640878-001
(19)	Optical drive (select models only) (includes optical drive bezel and bracket)
	DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive	660833-001
(20)	Battery
	● 6-cell Li-lon, 2.20 Ah, 47 Wh	593553-001
(21)	Service door (included in plastics kit)	640889-001
	Rubber Kit (not illustrated, includes bumper and rubber feet)	639572-001

16	Chapter 3 Illustrated parts catalog

Display assembly components

Item	Description	Spare part number
(1)	Display bezel
	● Black	639509-001
	● For use in Compaq computer models	701766-001
	● For use in HP computer models	701882-001
(2)	Webcam module (high definition)	708150-001
(3)	39.6-cm (15.6-in) high-definition, BrightView LED display panel	641663-001
(4)	Display hinges	639511-001
(5)	Display hinge covers	640887-001
(6)	Display cable	639510-001
(7)	Wireless antenna (includes wireless antenna transceivers and cable)	639499-001

Display assembly components

17

Item	Description	Spare part number
		701878-001
(8)	Display back cover (includes logo):
	● For use in charcoal grey computer models	639501-001
	● For use in Pacific blue Compaq computer models	701880-001
	● For use in black HP computer models	701879-001
	Display Screw Kit (not illustrated)	640881-001
	Display Rubber Kit (not illustrated, includes display bumper strips)	640882-001

18	Chapter 3 Illustrated parts catalog

Mass storage devices

Item	Description	Spare part number
(1)	Hard drive
	Supports the following 9.5 mm, 6.3 cm (2.5 in) SATA hard drives:
	● 320 GB, 7200 rpm	634862-001
	Hard Drive Hardware Kit (not illustrated, includes bracket and screws)	640878-001
(2)	Optical drive (select models only), (12.7 mm, SATA, fixed, includes bezel and bracket)
	DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive	660833-001

Mass storage devices

19

Miscellaneous parts

Description	Spare part number
AC adapters
● 65 W AC adapter	609939-001
Power cord, AC, 3 wire, black, 1.83-m	490371-001
Thermal pads kit	634366-001
Screw kit	640879-001

● Phillips 2.0 x 2.0 (pan head) screw

● Phillips 3.0 x 1.5 screw

● Phillips 3.0 x 2.0 screw

● Phillips 3.0 x 3.0 screw

● Phillips 4.0 x 2.0 (captive) screw

● Phillips 6.0 x 2.5 screw

● Phillips 10.0 x 2.0 (captive) screw

20	Chapter 3 Illustrated parts catalog

Sequential part number listing

Spare part number	Description
449137-001	RTC battery (includes mounting adhesive)
490371-001	Power cord, AC, 3 wire, black, 1.83-m
593553-001	Battery, 6-cell, 2.20 Ah, 47 Wh
609939-001	65 W AC adapter
634366-001	Thermal pads kit
634862-001	320 GB, 7200 rpm, 7.0 mm, 6.35 cm (2.5 in) SATA hard drive
639499-001	Wireless antenna (includes wireless antenna transceivers and cable)
639501-001	Display back cover (includes logo) for use in Charcoal Grey computer models
639509-001	Display bezel, Black
639510-001	Display cable
639511-001	Display hinges
639512-001	39.6 cm (15.6 in) HD LED BrightView (1366 x 768) display assembly for use in Charcoal Grey
	computer models
639532-001	Top cover (includes TouchPad board) for use in Charcoal Grey computer models
639572-001	Rubber Kit (includes bumper and rubber feet)
639573-001	Speaker assembly (includes cable)
640878-001	Hard Drive Hardware Kit (includes bracket and screws)
640879-001	Screw Kit
640881-001	Display Screw Kit
640882-001	Display Rubber Kit, Black (includes display bumper strips)
640883-001	USB board
640884-001	Power button board
640885-001	TouchPad button board (includes bracket and cable)
640886-001	Optical drive board
640887-001	Display hinge covers
640889-001	Plastics Kit (includes service door)
640891-001	Power connector (includes cable)
641369-001	4 GB memory PC3 12800 1600 Mhz Shared
641663-001	39.6 cm (15.6-in) high-definition, BrightView LED display panel
644525-001	Hard drive connector board
652972-001	2 GB memory PC3 12800 1600 Mhz Shared

Sequential part number listing

21