Gateway EC58 Service Manual

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Gateway EC54/EC58

SERVICEGUIDE

Revision History

Please refer to the table below for the updates made on the Gateway EC58 service guide.

Date Chapter Updates

Copyright © 2009 by Gateway Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retral system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Gateway Incorporated.

PRINTED IN TAIWAN

CHAPTER 1

System Specifications

•

Preface

•

Features

•

System Block Diagram

•

Board Layout

•

Notebook Product Tour

•

Hardware Specifications and Configurations

Preface

Conventions

The following conventions are used in this manual:

Warning

Alerts you to any damage that might result from doing or not doing

specific actions.

Caution

Gives precautionary measures to avoid possible hardware or software

problems.

Important

Reminds you to do specific actions relevant to the accomplishment of

procedures.

Note

Gives bits and pieces of additional information related to the current

topic.

General Information

CHAPTER 1: System Specifications

Before using this information and the product it supports, please read the following general information.

1 This Service Guide provides you with all technical information relating

to the BASIC CONFIGURATION decided for Gateway’s “global” product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases, please contact your regional offices or the responsible personnel/channel to provide you with further technical details.

2 Please note WHEN ORDERING FRU PARTS, that you should check the

most up-to-date information available on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in this printed Service Guide. For GATEWAY-AUTHORIZED SERVICE PROVIDERS, your Gateway office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Gateway office to order FRU parts for repair and service of customer machines.

Features

www.gateway.com

Below is a brief summary of the computer’s many factures:

EC58 Specifications

Operating System

• Genuine Windows

Platform

• Intel

• Mobile Intel

• Intel

network connection, featuring MIMOtechnology

Centrino® 2 processor technology, featuring:

Core™ 2 Duo processor SU7300/SU9400 (3MB L2 cache,

1.20/1.40 GHz, 800 MHz FSB, 10 W),supporting Intel

Wireless WiFi Link 5100 802.11a/b/g/Draft-N Wi-FiCERTIFIED™

System Memory

7 Home Premium 64-bit

GS45 Express Chipset

1, 4, 5

64 architecture

• Dual-Channel DDR3 SDRAM support

• Up to 4 GB of DDR3 1066 MHz memory, upgradeable to 8 GB using

two SO-DIMM modules

Display

• 15.6"HD 1366 x 768 pixel resolution, high-brightness (200-nit)

Gateway Ultrabright™ LED-backlit TFT LCD

• 16:9 aspect ratio

CHAPTER 1: System Specifications

Graphics

• ATI Mobility Radeon™ HD 4330

HyperMemory™ (512 MB of dedicated DDR3 VRAM, up to 1792 MB of shared system memory), supporting Unified Video Decoder (UVD), OpenEXR High Dynamic-Range (HDR) technology, Shader Model 4.1, Microsoft

• Mobile Intel

featuring Intel® Graphics Media Accelerator 4500MHD (Intel® GMA 4500 MHD) with up to 1659 MB of Intel

5.0 (64 MB of dedicated video memory, up to 1631 MB of shared system memory), supporting Microsoft

DirectX® 10.1

GS45 Express Chipset with integrated 3D graphics8,

with up to 23047 MB of

Dynamic Video Memory Technology

DirectX® 10

• Dual independent display support 16.7 million colors

• External resolution/refresh rate:

• 2048 x 1536: 75/60 Hz

• 1920 x 1440: 85/75/60 Hz

• 1920 x 1200: 75/60 Hz

• 1920 x 1080: 100/85/75/60 Hz

• 1680 x 945: 100/85/75/60 Hz

• 1600 x 1200: 120/100/85/75/60 Hz

• 1600 x 900: 120/100/85/75/60 Hz

• 1400 x 1050: 85/75/60 Hz

• 1366 x 768: 85/75/60 Hz

• 1280 x 1024: 120/100/85/75/60 Hz

• 1280 x 768: 85/75/60 Hz

• 1280 x 720: 100/85/75/60 Hz

• 1024 x 768: 120/100/85/75/60 Hz

• 800 x 600: 120/100/85/72/60 Hz

• 640 x 480: 120/100/85/75/60 Hz

• MPEG-2/DVD decoding

• WMV9 (VC-1) and H.264 (AVC) decoding

• HDMI

™

(High-bandwidth Digital Content Protection) support

(High-Definition Multimedia Interface) with HDCP

Audio

• Optimized 2

featuring Dolby Space Expander

• Two built-in stereo speakers

• High-definition audio support

• S/PDIF (Sony/Philips Digital Interface)

• Built-in microphone

• MS-Sound compatible

Generation Dolby Sound Room®9 audio enhancement,

Headphone, Dolby® Natural Bass and Dolby® Sound

support for digital speakers

Storage

• 160/250/320/500 GB or larger hard disk drive

• Multi-in-1 card reader, supporting Secure Digital

MultiMediaCard (MMC), Memory Stick

™

PRO

(MS PRO), xD-Picture Card™ (xD)

™

(MS), Memory Stick

1.11

™

(SD) Card,

www.gateway.com

Communication

• Video Conference

• Integrated high-def video webcam, featuring 1280 x 800 resolution

image capture

• WLAN

• WPAN

• WWAN

1.3

: Intel® Wireless WiFi Link 5100 802.11a/b/g/Draft-N Wi-Fi

CERTIFIED

GSM/GPRS/EDGE (850/900/1800/1900 MHz) upgradeable to 7.2 Mb/s HSDPA and 5.7 Mb/s HSUPA supporting receiver diversity and equalizing at 2100 MHz (for 3G models)

™

network connection, featuring MIMO technology

: Bluetooth® 2.1+EDR (Enhanced Data Rate)

1.3.12

: UMTS/HSPA at 850/900/1900/2100 MHz and quad-band

• LAN: Gigabit Ethernet, Wake-on-LAN ready

, featuring:

Privacy Control

• BIOS user, supervisor passwords

• Kensington lock slot

Dimensions and Weight

• 377.1 (W) x 254 (D) x 25.7 (H) mm (14.85 x 10 x 1.08/1.01 inches)

• 2.4 kg (5.29 lbs.) with 6-cell battery pack

Power

• ACPI 3.0 CPU power management standard: supports Standby and

Hibernation power-saving modes

• 63W 5600mAh 6-cell Li-ion battery pack:

• 8-hour battery life

• 3-pin 65W AC adapter

• ENERGY STAR

Special Keys and Controls

• 103/104/107-key keyboard

• 12 function keys, four cursor keys, Windows

language support, independent US dollar and Euro symbol keys

• Multi-gesture touchpad, supporting two-finger scroll, pinch,

• rotate, flip

• Capacitive-touch launch keys: Gateway PowerSave and MyBackup,

Communication

, touchpad lock

key, international

CHAPTER 1: System Specifications

I/O Ports

• Multi-in-1 card reader

• Three USB 2.0 ports

• HDMI

™

port with HDCP support

• External display (VGA) port

• Headphone/speaker/line-out jack with one jack supporting S/PDIF

• Microphone-in jack

• Ethernet (RJ-45) port

• DC-in jack for AC adapter

Software

• Gateway 3G Connection Manager

• Gateway Launch Manager

• Gateway MyBackup

• Gateway PowerSave Solution

• Gateway Recovery Management

• Adobe

Reader

Flash®Player

• CyberLink

• Google Toolbar

• Google

™

• Microsoft

• Norton

™

Online Backup

• Norton Internet Security

PowerDVD

Power2Go

™

Setup

Works with Office Home and Student 2007 Trial

™

2009 Trial (60 days)

• Oberon GameZone

• Wild Tangent

Optional Items

• 1 GB / 2 GB DDR3 1066MHz soDIMM module

• 6-cell Li-ion battery pack

• Gateway PowerSave 3-pin 65W AC adapter

• External USB floppy disk drive

• External USB 56K modem

Windows Vista

Life without Walls™ Gateway recommends Windows 7.

1 Specifications vary depending on model. 2 64-bit software is required to enjoy the advantages of 64-bit processing. 3 Actual throughput may vary depending on network conditions and

environmental factors such as network traffic or overhead, building construction and access point settings.

4 All available system memory may be allocated for system resource

requirements.

5 Shared system memory may be allocated to support integrated graphics,

depending on system memory size and other factors. Actual system memory available to the operating system will be reduced by the amount of dedicated and shared system memory utilized by the graphics solution and resources required by the operating environment.

www.gateway.com

6 For models with discrete graphics. 7 For systems with 4 GB of system memory. The total graphics memory

visible to the OS is less than the actual size allocated from the physical memory installed and varies depending on the configuration under a 32-bit OS.

8 For models with integrated graphics. 9 Dolby

is a registered trademark of Dolby® Laboratories.

10 Supports 7.1-channel surround sound and 2-channel stereo output

(multiple streaming).

11 1 GB is 1 billion bytes. Actual formatted capacity is less and may vary

depending on preloaded materials and operating environment.

12 Manufacturing option, with the Gobi2000 module. 13 Battery life varies depending on product specifications, computer

settings, and applications or features launched. All batteries' maximum capacity diminishes with time and use.

14 Bundled software may vary depending on hardware configuration, OS,

and regional availability.

In a continuing effort to improve the quality of our products, information in this document is subject to change without notice. Images shown are only representations of some of the configurations available for this model. Availability may vary depending on region.

As a phenomenon known to thin-film transistors (TFTs), liquid crystal displays (LCDs) commonly exhibit a small number of discoloration dots, as so-called "non-conforming pixels." This phenomenon is a limitation of TFT LCD technology, not a product defect, and as such is not covered by Gateway's warranty.

Intel is a registered trademark of Intel Corporation.

About Gateway

Since its founding in 1985, Irvine, Calif.-based Gateway has been a technology pioneer, offering award-winning products and world-class service to customers worldwide. Gateway is a wholly owned subsidiary of Acer Inc., the world's third-largest PC company. See www.gateway.com information.

for more

CHAPTER 1: System Specifications

EC54 Specifications

Operating system

• Genuine Windows

CPU/chipset

• Intel

MHz FSB, 10 W), supporting Intel

• Intel

MHz FSB, 10 W), supporting Intel

• Intel

800 MHz FSB,10 W), supporting Intel

Pentium® processor SU4100 (2 MB L2 cache, 1.30 GHz, 800

Celeron® processor SU2300 (1 MB L2 cache, 1.20 GHz, 800

Celeron® processor 743/723 (1 MB L2 cache, 1.30/1.20 GHz,

• Mobile Intel

System memory

7 Home Premium 64-bit

GS45 Express Chipset

1,3,4

64 architecture

• Dual-channel DDR3 SDRAM support

• Up to 4 GB of DDR3 1066 MHz memory, upgradeable to 8 GB using two

soDIMM modules

Display

• 15.6" HD 1366 x 768 pixel resolution, high-brightness (200-nit),

Gateway Ultrabright

• 16:9 aspect ratio

™

LED-backlit TFT LCD

Graphics1

• ATI Mobility Radeon

(512 MB of dedicated DDR3 VRAM, up to 1792 MB of shared system memory), supporting Unified Video Decoder (UVD), OpenEXR High Dynamic-Range (HDR) technology, Shader Model 4.1, Microsoft DirectX

• Mobile Intel

featuring Intel GMA 4500MHD) up to 1695 MB of Intel Technology 5.0 (64 MB of dedicated video memory, up to 1631 MB of shared system memory), supporting Microsoft

10.1

™

HD 43305 with up to 23046 MB of HyperMemory™

GS45 Express Chipset with integrated 3D graphics,7

Graphics Media Accelerator 4500MHD (Intel

Dynamic Video Memory

DirectX® 10

• Dual independent display support

• 16.7 million colors

• External resolution/refresh rate:

• 2048 x 1536: 75/60 Hz

• 1920 x 1440: 85/75/60 Hz

• 1920 x 1200: 75/60 Hz

• 1920 x 1080: 100/85/75/60 Hz

• 1680 x 945: 100/85/75/60 Hz

• 1600 x 1200: 120/100/85/75/60 Hz

• 1600 x 900: 120/100/85/75/60 Hz

• 1400 x 1050: 85/75/60 Hz

• 1366 x 768: 85/75/60 Hz

• 1280 x 1024: 120/100/85/75/60 Hz

www.gateway.com

• 1280 x 960: 85/75/60 Hz

• 1280 x 768: 85/75/60 Hz

• 1280 x 720: 100/85/75/60 Hz

• 1024 x 768: 120/100/85/75/60 Hz

• 800 x 600: 120/100/85/72/60 Hz

• 640 x 480: 120/100/85/75/60 Hz

• MPEG-2/DVD decoding

• WMV9 (VC-1) and H.264 (AVC) decoding

• HDMI™ (High-Definition Multimedia Interface) with HDCP

(High-bandwidth Digital Content Protection) support

Audio

• Optimized 2

featuring Dolby Space Expander

• Two built-in stereo speakers

• High-definition audio support

• S/PDIF (Sony/Philips Digital Interface)9 support for digital speakers

• Built-in microphone

• MS-Sound compatible

Generation Dolby® Sound Room®8audio enhancement,

Headphone, Dolby® Natural Bass and Dolby® Sound

Storage

• 160/250/320/500 GB or larger hard disk drive1, 10

• Multi-in-1 card reader, supporting Secure Digital

MultiMediaCard (MMC), Memory Stick™ (MS),

• Memory Stick PRO

™

(MS PRO), xD-Picture Card™ (xD)

™

(SD) Card,

Optical media drive

• 8X DVD-Super Multi double-layer drive:

• Read: 24X CD-ROM, 24X CD-R, 24X CD-RW, 8X DVD-ROM, 8X DVD-R,

8X DVD+R, 6X DVD-ROM DL (double-layer), 6X DVD-R DL (double-layer), 6X DVD+R DL (double-layer), 6X DVD-RW, 6X DVD+RW, 5X DVD-RAM

• Write: 24X CD-R, 16X CD-RW, 8X DVD-R, 8X DVD+R, 4X DVD-R DL

(double-layer), 4X DVD+R DL (double-layer), 6X DVD-RW, 8X DVD+RW, 5X DVD-RAM

Communication

• Video Conference1, featuring:

• Integrated webcam, featuring 640 x 480 resolution image capture

• WLAN1, 11: Integrated Gateway 802.11b/g/Draft-N Wi-Fi CERTIFIED™

network connection

• WLAN1, 11: Intel® Wireless WiFi Link 1000 802.11b/g/Draft-N Wi-Fi

CERTIFIED

• WPAN1: Bluetooth® 2.1+EDR (Enhanced Data Rate)

™

network connection, supporting MIMO technology

CHAPTER 1: System Specifications

• WWAN1, 11, 12 : UMTS/HSPA at 850/900/2100 MHz and quad-band

GSM/GPRS/EDGE (850/900/1800/1900 MHz) upgradeable to 7.2 Mb/s HSDPA and 5.7 Mb/s HSUPA supporting receiver diversity and equalizing at 2100 MHz (for 3G models)

• LAN: Gigabit Ethernet, Wake-on-LAN ready

Privacy control

• BIOS user, supervisor passwords

• Kensington lock slot

Dimensions and weight1

• 377.1 (W) x 254 (D) x 25.7 (H) mm (14.85 x 10 x 1.08/1.01 inches)

• 2.4 kg (5.29 lbs.) with 6-cell battery pack

Power1

• ACPI 3.0 CPU power management standard: supports Standby and

Hibernation power-saving modes 63 W 5600 mAh 6-cell Li-ion battery pack:

• 8-hour battery life13

• 3-pin 65 W AC adapter

• ENERGY STAR

Special keys and controls1

• 103/104/107-key keyboard

• 12 function keys, four cursor keys, Windows

language support, independent US dollar and Euro symbol keys Multi-gesture touchpad, supporting two-finger scroll, pinch, rotate, flip Capacitive-touch launch keys: Gateway PowerSave and MyBackup, Communication

I/O ports

, touchpad lock

• Multi-in-1 card reader

• Three USB 2.0 ports

• HDMI

™

port with HDCP support1

• External display (VGA) port

• Headphone/speaker/line-out jacks with one jack supporting S/PDIF

• Microphone-in jack

• Ethernet (RJ-45) port

• DC-in jack for AC adapter

Software14

• Gateway 3G Connection Manager

• Gateway Launch Manager

• Gateway MyBackup

• Gateway PowerSave Solution

• Gateway Recovery Management

key,international

www.gateway.com

• Adobe

• Cyberlink

• Google Toolbar

• Google

• Microsoft

• Norton

• Norton Internet Security

Flash® Player

Reader

™

Setup

™

Online Backup

PowerDVD Power2Go

™

Works with Office Home and Student 2007 Trial14

™

2009 Trial (60 days)

• Oberon GameZone

• Wild Tangent

Optional items

• 1 GB / 2 GB DDR3 1066 MHz soDIMM module

• 6-cell Li-ion battery pack

• Gateway PowerSave 3-pin 65 W AC adapter

• External USB floppy disk drive

• External USB 56K modem

Windows

Life without Walls™ Gateway recommends Windows 7.

1 Specifications vary depending on model. 2 64-bit software is required to enjoy the advantages of 64-bit processing. 3 All available system memory may be allocated for system resource

requirements.

4 Shared system memory may be allocated to support integrated graphics,

5 For models with discrete graphics. 6 For systems with 4 GB of system memory. The total graphics memory

visible to the OS is less than the actual size allocated from the physical memory installed and varies depending on the configuration under a 32-bit OS.

7 For models with integrated graphics. 8 Dolby® is a registered trademark of Dolby® Laboratories. 9 Supports 7.1-channel surround sound and 2-channel stereo output

(multiple streaming).

10 1 GB is 1 billion bytes. Actual formatted capacity is less and may vary

depending on preloaded materials and operating environment.

11 Actual throughput may vary depending on network conditions and

environmental factors such as network traffic or overhead, building construction and access point settings.

12 Manufacturing option, with the Gobi2000 module. 13 Battery life varies depending on product specifications, computer

settings, and applications or features launched. All batteries' maximum capacity diminishes with time and use.

14 Bundled software may vary depending on hardware configuration, OS,

and regional availability.

CHAPTER 1: System Specifications

Intel and Pentium are registered trademarks of Intel Corporation.

About Gateway

for more

www.gateway.com

System Block Diagram

Board Layout

Top View

CHAPTER 1: System Specifications

Gateway EC58 M/B layout and connector location Top view

No. Name Description

1 CN1 CCD cable CNTR

2 CN2 MMB cable CNTR

3 CN3 LVDS cable CNTR

4CN4 Keyboard CNTR

5 CN5 Touch Pad FFC CNTR

6 CN6 SSD cable CNTR

7 CN7 Card reader CNTR

8 CN8 BT cable CNTR

9 CN15 Fan cable CNTR

10 CN21 Audio board CNTR

Bottom View

www.gateway.com

Gateway EC58 M/B layout and connector location Bottom view

No. Name Description

11 CN9 Battery CNTR

12 CN10 PCI-E socket

13 CN11 SIM card socket

14 CN12 PCI-E socket

15 CN13 Power cable CNTR

16 CN14 LVDS cable CNTR

17 CN16 DIMM socket

18 CN17 DIMM socket

19 CN19 HDD socket

20 CN20 USB board CNTR

21 U18 South Bridge

22 U14 North Bridge

CHAPTER 1: System Specifications

Notebook Product Tour

Front

Component Icon Description

Ventilation fan Helps cool internal components.

Battery charge indicator

Multi-in-1 crd reader

Warning: Do not work with the notebook resting on you lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution: Do not block or insert objects into these slots. If these slots are blocked, your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook. Caution: Provide adequate space around your notebook so air vents are not obstructed. Do not use the notebook on a bed, sofa, rug, or other similar surface.

■

LED blue - Battery is fully charged (when plugged into AC).

■

LED amber - Battery is charging. Important: This LED only lights up when your notebook is connected to AC power.

■

Insert a memory card from a digital camera, MP3 player, PDA, or cellular telephone into the memory card reader. The memory card reader supports Memory Stick Pro®,MultiMediaCard™, Secure Digital ™, and xD-Picture Card™ cards.

®, Memory Stick

Left

www.gateway.com

Component Icon Description

Ethernet jack

Ventilation fan Helps cool internal components.

Monitor port Plug an analog VGA monitor or projector into this port.

HDMI out jack HDMI

USB port

Microphone jack Plug a microphone into this jack.

Plug an Ethernet network cable into this jack. Plug the other end of the cable into a cable modem, DSL modem, or an Ethernet network jack.

Plug an HDMI device, such as a high definition television, into this optional jack.

Plug a USB device (such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into this port.

Headphone jack Plug amplified speakers or headphones into this jack. The

built-in speakers are turned off when speakers or headphones are plugged into this jack.

■

Headphone with SPDIF support

Right

CHAPTER 1: System Specifications

Component Icon Description

USB port

Opical drive

Power connector Plug the AC adapter cable into this connector.

Kensington™ lock slot

Plug a USB device (such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into this port.

Secure your notebook to an object by connecting a Kensington cable lock to this slot.

Back

www.gateway.com

Component Icon Description

Bottom

Battery

Component Icon Description

Provides power when the notebook is not plugged into AC power.

Battery Provides power when the notebook is not plugged into AC

Battery lock Slide to unlock the battery.

power.

CHAPTER 1: System Specifications

Component Icon Description

Ventilation slots and cooling fan

Memory bay

Hard drive bay

Battery latch Slide to release the battery.

Helps cool internal components. Warning: Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution: Do not block or insert objects into these slots. If these slots are blocked, your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook. Caution: Provide adequate space around your notebook so air vents are not obstructed. Do not use the notebook on a bed, sofa, rug, or other similar surface.

Memory modules are located in this bay.

The hard drive is located in this bay.

Keyboard Area

www.gateway.com

Component Icon Description

Power button Press to turn the power on or off. You can also configure the

power button for Sleep/Resume mode.

Speakers

Keyboard

Touchpad

Touchpad toggle

Capacitive touch keys

Status indicators Inform you when a drive is in use or when a button has been

Left and right speakers deliver stereo audio output.

Provides all the features of a full-sized, computer keyboard.

Provides all the functionality of a mouse.

Turn the internal touchpad on and off.

Press to access capacitive touch key function.

pressed that affects how the keyboard is used.

LCD Panel

Component Icon Description

CHAPTER 1: System Specifications

Webcam

Microphone

Use to let others see who they are communicating with when making VoIP calls.

Use to talk through when making Voice over Internet Protocol (VoIP) calls.

www.gateway.com

Hardware Specifications and Configurations

Processor

Item Specification

Processor packing uFCPGA

Support Processor @ Launch

On-die L2 Cache Up to 6 MB

FSB 1067 MHz

TDP (Thermal) 10W

Socket type BGA

ULV Centrino,PDC, ICPM, 10W CPU

Second Level Cache

Item Specification

North Bridge GS45

South Bridge ICH9M SFF

System Memory

Item Specification

Technology DDR3 800 / 1067 MHz

Base momory DDR3 SO-DIMM x 1 slot (512) / 1024/2048/4096 MB DDR3 SDRAM

Expansion memory DDR3 SO-DIMM x 1 slot (512) / 1024/2048/4096 MB DDR3 SDRAM

Maximum memory size

8 GB (Thermal evaluation based on 8 GB)

Lan Interface

Item Specification

Controller (AVAP) Atheros AR8131

SPEED 10 / 100 / 1000 Mb/s

CHAPTER 1: System Specifications

Wireless LAN

Item Specification

Module Intel SP, 3rd 1 x 2 BGN/Y

Interface Mini card (1)

Antenna 2

Pointing Device

Item Specification

Glide Multi-touch touch PAD

Bluetooth Interface

Item Specification

Module FOX_BRM_2.0 F/W T60H928.11

Antenna on board

controller CSR

Bluetooth module Internal USB 2.0 Dongle

Hard Disk Drive Interface

Item Specification

Vendor & model name

Capacity (MB) 160 GB

Bytes per sector 512

Data heads 2

Seagate ST9160310AS Seagate ST9250315AS Seagate ST9320320AS Seagate ST9500325AS

250 GB 320 GB 500 GB

2 4 4

www.gateway.com

Item Specification

Disks 1

1 1 or 2 2

Spindle speed (RPM) 5400

Performance Specification

Buffer size 8

Interface SATA 1.0, Serial ATA Revision 2.6

Max. media transfer rate (disk-buffer, Mbytes/s)

Data Transfer Rate (host-buffer, Mbytes/s)

Ultra DMA mode-5 Ultra DMA modes 0 - 6

DC Power Requirement

Voltage tolerance +5V ± 5%

3.0 G/S

Item Specification

Vendor & model name

Capacity (MB) 160 GB

Toshiba MK1655GSX Toshiba MK2555GSX Toshiba MK3255GSX Toshiba MK5055GSX

250 GB 320 GB 500 GB

Bytes per sector 512

Data heads 4 or 2

4 or 2 4 4

Disks 2 or 1

2 or 1 2 2 or 1

Spindle speed (RPM) 5400

CHAPTER 1: System Specifications

Item Specification

Performance Specification

Buffer size 8

Interface SATA 1.0, Serial ATA Revision 2.6

Max. media transfer rate (disk-buffer, Mbytes/s)

Data Transfer Rate (host-buffer, Mbytes/s)

Ultra DMA mode-5 Ultra DMA modes 0 - 6

DC Power Requirement

Voltage tolerance +5V ± 5%

3.0 G/S

Item Specification

Vendor & model name

Capacity (MB) 160 GB

HGST HTS545016B9A300 HGST HTS545025B9A300 HGST HTS545032B9A300 HGST HTS545050B9A300

250 GB 320 GB 500 GB

Bytes per sector 512

Data heads 2

2 2 4

Disks 1

1 2 2

Spindle speed (RPM) 5400

Performance Specification

Buffer size 8

Interface SATA 1.0, Serial ATA Revision 2.6

Item Specification

www.gateway.com

Max. media transfer rate (disk-buffer, Mbytes/s)

Data Transfer Rate (host-buffer, Mbytes/s)

Ultra DMA mode-5 Ultra DMA modes 0 - 6

DC Power Requirement

Voltage tolerance +5V ± 5%

3.0 G/S

Item Specification

Vendor & model name

Capacity (MB) 160 GB

WD WD1600BEVT-22ZCTO WD WD2500BEVT-22ZCT0 WD WD3200BEVT-22ZCT0 WD WD5000BEVT-22ZAT0

250 GB 320 GB 501 GB

Bytes per sector 513

Data heads 2

2 3 4

Disks 1

1 2 2

Spindle speed (RPM) 5400

Performance Specification

Buffer size 8

Interface SATA 1.0, Serial ATA Revision 2.6

Max. media transfer rate (disk-buffer, Mbytes/s)

3.0 G/S

CHAPTER 1: System Specifications

Item Specification

Data Transfer Rate (host-buffer, Mbytes/s)

Ultra DMA mode-5 Ultra DMA modes 0 - 6

DC Power Requirement

Voltage tolerance +5V ± 5%

Audio Interface

Item Specification

Sound Codec (AVAP) Realtek ALC269

Internal Speaker 2 (1.5 Watt/)

Internal Microphone Array MIC x 1

Sound Volume By Hot Key

LCD Panel

Item Specification

Vendor & model name

Screen diagonal (mm) 336.6 (13.25W”)

Active area (mm) 293.42 x 164.97

Display resolution (pixels)

Pixel pitch 0.2148 x 0.2148

Pixel arrangement R.G.B. Vertical Stripe

Display mode Normally White

Typical white luminance (cd/m2) also called Brightness

Luminance uniformity 1.25 max. (5 points)

Contrast ratio 500 typ

Response time (optical rise time/fall time) msec

13.3" WXGA Glare B133XW01

1366 x 3 (RGB) x 768

220 typ. (5 points average) 187 min. (5 points average)

8 typ / 12 Max

www.gateway.com

Item Specification

Nominal input voltage VDD

Typical power consumption (watt)

Weight (g) 315 max.

Physical Size (mm) L W T

Electronical interface 1 channel LVDs

Support color 262K colors (RGB 6-bit)

Viewing Angle (degree)

Horizontal: Right/Left Vertical: Upper/Lower

Horizontal (right) CR=10 (left)

Vertical (upper) CR=10 (lower)

+3.3 typ.

TBD

306.8 193.83 3.8

Min. Typ. Max.

-4545-

- 15 35

Card Slot

Item Specification

5 in 1 card reader (SD/MMC/MS/MSPro/X D)

ACE AGE 100

WebCAM

Item Specification

Module HD 1.0 M

Interface USB

Keyboard

Item Specification

Controller Darfon AC4T

Type (AVAP) Silm 13.3" 301.12 x 113.44 x 4.7 (Max / Texture)

CHAPTER 1: System Specifications

I/O

Item Specification

Monitor (VGA) Yes

HDMI Yes

USB 3

Stereo Mic-in 1

SPDIF 1

RJ45 (Shielding) 1

SIM Slot 1

mini card socket (Full size)

Full mini card (3G) x 1 & Half mini card (SP WLAN) x 1

Button

Item Specification

Power on / off (with Visiable LED)

WLAN 1 (Orange, capacitive)

3G / BT BT (Blue, capacitive, 3G use SW to launch without button)

Launch Key module None

Back up Key 1 (capacitive, Blue flash)

Power consumption key

Volume Control Volume up/down/mute (capacitive, blue)

1 (mechanical, White)

1 (mechanical, Green)

Software

Item Specification

Operation system Vista

BIOS InsydeH2O

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Power Management

Item Specification

Controller ITE ITE8512F

Interface LPC

AC adapter (AVAP) 65W

1st Battery (AVAP) 6 cell 2.2 / 2.6 / 2.8 / 2.9

Battery

Item Specification

Vendor & model name

Battery type Li-ion

Pack capacity 5200mAH

Number of battery cell

Normal voltage 11.1V

Charge voltage 12.8V

Battery SANYO AS-2009D 6cell AS09D34 (5200mAH)

6 cell

Item Specification

Vendor & model name

Battery type Li-ion

Pack capacity 5600mAH

Number of battery cell

Normal voltage 11.1V

Charge voltage 12.9V

Battery SANYO AS-2009D 6 cell AS09D36 (5600mAH)

6 cell

Item Specification

Vendor & model name

Battery type Li-ion

Pack capacity 5600mAH

Number of battery cell

Battery SIMPLO AS-2009D 6 cell AS09D70 (5600mAH)

6 cell

CHAPTER 1: System Specifications

Item Specification

Normal voltage 11.1V

Charge voltage 12.9V

Item Specification

Vendor & model name

Battery type Li-ion

Pack capacity 5800mAH

Number of battery cell

Normal voltage 11.1V

Charge voltage 13V

Battery PANASONIC AS-2009D 6 cell AS09D56 (5800mAH)

6 cell

Item Specification

Vendor & model name

Battery type Li-ion

Pack capacity 4400mAH

Number of battery cell

Normal voltage 11.1V

Charge voltage 12.6V

Battery SANYO AS-2009D 6 cell AS09D31 (4400mAH)

6 cell

Item Specification

Vendor & model name

Battery type Li-ion

Pack capacity 4400mAH

Number of battery cell

Normal voltage 11.1V

Charge voltage 12.6V

Battery SONY AS-2009D 6 cell AS09D41(4400mAH)

6 cell

Item Specification

www.gateway.com

Vendor & model name

Battery type Li-ion

Pack capacity 4400mAH

Number of battery cell

Normal voltage 11.1V

Charge voltage 12.6V

Battery PANASONIC AS-2009D 6 cell AS09D51(4400mAH)

6 cell

Item Specification

Vendor & model name

Battery type Li-ion

Pack capacity 4400mAH

Number of battery cell

Normal voltage 11.1V

Charge voltage 12.6V

Battery SIMPLO AS-2009D 6 cell AS09D71(4400mAH)

6 cell

Item Specification

Vendor & model name

Battery type Li-ion

Pack capacity 4400mAH

Number of battery cell

Normal voltage 11.1V

Charge voltage 12.6V

Battery SIMPLO AS-2009D 6 cell AS09D73(4400mAH)

6 cell

Item Specification

Vendor & model name

Battery type Li-ion

Pack capacity 4400mAH

Battery SIMPLO AS-2009D 6 cell AS09D75(4400mAH)

CHAPTER 1: System Specifications

Item Specification

Number of battery cell

Normal voltage 11.1V

Charge voltage 12.6V

6 cell

LED Status Indicator

Item Specification

Power Status 1 (Blue / Orange flash)

1st Battery Status 1 (Blue / Orange)

HDD 1 (Blue)

Caps Lock 1 (Blue)

Num Lock 1 (Blue)

Wireless LAN 1 (Orange)

Bluetooth 1 (Blue)

Touch pad on / off 1 (capacitive, Orange, top side)

3G 1 (Green)

Security Features

Item Specification

Kensington Lock Hole (7.5 mm diameter)

FAN

Item Specification

Not Noise As low as possible

Number 1

Physical Characteristics

Item Specification

Dimensions

325(W) x 234(D) x 30.2/34.3(H)mm

Item Specification

Thickness (maximum) 23.3 ~ 28.9mm

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Weight (incl 1st Battery & super multi ODD)

1.8kg (3.96 lbs.) with 6-cell battery pack

CHAPTER 1: System Specifications

Contents

Chapter 1: System Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Top View . . . . . . . . . . . . . . . . . . . . . . . 14

Bottom View . . . . . . . . . . . . . . . . . . . . . . 15

Notebook Product Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Front . . . . . . . . . . . . . . . . . . . . . . . . . 16

Left . . . . . . . . . . . . . . . . . . . . . . . . . 17

Right . . . . . . . . . . . . . . . . . . . . . . . . . 18

Back . . . . . . . . . . . . . . . . . . . . . . . . . 19

Bottom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Keyboard Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

LCD Panel . . . . . . . . . . . . . . . . . . . . . . . 22

Hardware Specifications and Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Second Level Cache . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Lan Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Wireless LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Pointing Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Bluetooth Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Hard Disk Drive Interface . . . . . . . . . . . . . . . . 24

Audio Interface . . . . . . . . . . . . . . . . . . . . . 28

LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Card Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

WebCAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

I/O . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Battery . . . . . . . . . . . . . . . . . . . . . . . . 31

LED Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Security Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

FAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Physical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Chapter 2: Replacing Notebook Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .v

General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Contents

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi

Disassembly Procedure Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Removing the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii

Removing the HDD and RAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii

Removing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix

Removing the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Removing FFC of Main Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Removing Wireless Card and Thermal Module . . . . . . . . . . . . . . . . .xiv

Removing the Main Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv

Removing I/O Board and Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii

Disassembling the LCM Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx

Disassembling the External Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxi

Disassembling the HDD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxi

Chapter 3: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxiii

Diagnosing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxiv

System Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxiv

External Diskette Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxiv

External CD-ROM Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxv

Keyboard or Auxiliary Input Device Check . . . . . . . . . . . . . . . . . . . xxv

Memory Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxvi

Power System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxvi

Touchpad Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxvii

Power-On Self-Test (POST) Error Message . . . . . . . . . . . . . . . . . . . . . . . . .xxviii

Index of Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxviii

Error Code List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxviii

Error Message List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxix

No-beep Error Message List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxi

InsydeH2O BIOS Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxii

Index of Symptom-to-FRU Error Message . . . . . . . . . . . . . . . . . . . . . . . . . xxxvii

LCD-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxvii

Indicator-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxviii

Power-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxviii

PCMCIA-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxviii

Memory-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxviii

Speaker-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxix

Power Management-Related Symptoms . . . . . . . . . . . . . . . . . . . . . .xxxix

Peripheral-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxix

Keyboard/Touchpad-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . .xl

Modem-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xl

Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xli

Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xli

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Chapter 4: FRU (Field Replaceable Unit) List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xliii

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xliv

Exploded Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xlv

Gateway EC58 FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . l

Chapter 5: Connector Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxiii

Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxiv

Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . lxv

Appendix A: Model Definition and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxvii

Appendix B: Online Support Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxix

Appendix C: Test Compatible Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxiii

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxiv

Microsoft® Windows® Vista Environment Test . . . . . . . . . . . . . . . . . . . . . lxxiv

Chapter 6: System Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxix

BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxx

Invoking BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxxi

BIOS Flash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xci

iii

Contents

CHAPTER 3

Replacing Notebook Components

•

General Information

•

Disassembly Procedure Flowchart

•

Disassembling the External Module

CHAPTER 3: Replacing Notebook Components

General Information

Tools Required

This chapter contains step-by-step procedures on how to disassemble the notebook computer Gateway EC58 for maintenance and troubleshooting.

To disassemble the computer, you need the following tools:

• Wrist grounding strap and conductive mat for preventing electrostatic

discharge

• Small Philips screw driver

• Philips screwdriver

• Plastic flat head screw driver

• Tweezers

Important

The screws for the different components vary in size. During the disassembly process, group the screws with the cooresponding components to avoid mismatch when putting back the components.

When you remove the stripe cover, please be careful not to scrape the cover.

Before You Begin

Before proceeding with the disassembly procedure, make sure that you do the following:

• Turn off the power to the system and all peripherals.

• Unplug the AC adapter and all power and signal cables from the system.

• Remove the battery pack.

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Disassembly Procedure Flowchart

The flowchart gives you a graphic representation on the entire diassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.

Main unit disassembly flow chart

LCM module disassemble flow chart

vii

CHAPTER 3: Replacing Notebook Components

Removing the Battery Pack

To remove the battery pack:

1 Release the battery lock. 2 Slide the battery latch then remove the battery.

Note

Battery has been highlighted with the yellow circle as above image shows. Please detach the battery and follow local regulations for disposal.

Removing the HDD and RAM

3 Remove 3 screws on the HDD cover and remove HDD.

viii

4 Removing the screw on RAM cover and remove Both of RAM.

Removing the Battery

5 Remove the RTC battery

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Note

RTC battery has been highlighted with yellow circle as above image

shows. Please detach the RTC battery and follow local regulations for disposal.

CHAPTER 3: Replacing Notebook Components

Removing the Keyboard

6 Disconnect 5 latches on the keyboard.

7 Remove the FFC behind the keyboard.

8 Remove Touch Pad FFC and lamp FFC.

Removing FFC of Main Board

9 Use Tweezers to remove the rubber foot on the back of the notebook.

There are 5 rubber foots.

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10 Remove all of the screws on the back of the notebook.

11 Remove screws on the upper case.

CHAPTER 3: Replacing Notebook Components

12 Remove the dummy card.

13 Remove upper case and disconnect the connection between the audio

board and upper case.

14 Disconnect all of the FFC on the main board.

xii

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15 Remove the FFC of the panel and audio board.

16 Remove the FFC of Bluetooth and SSD board.

17 Remove the connector of camera and the FFC of card reader board.

xiii

CHAPTER 3: Replacing Notebook Components

Removing Wireless Card and Thermal Module

18 Release wireless screw and line and remove wireless card.

19 Release the screws of fan and take it off.

xiv

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20 Loose 4 screws and remove it.

Removing the Main Board

21 Remove connection CRT board and USB board.

CHAPTER 3: Replacing Notebook Components

22 Remove the main board after loosing these 2 screws.

23 Remove DC in connector and remove the whole main board.

24 Remove 4 screws on the thermal pipe and remove it.

xvi

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Removing I/O Board and Panel

25 Remove 7 screws on the bezel.

26 Release connection of audio board and panel and remove the panel.

xvii

CHAPTER 3: Replacing Notebook Components

27 Loose 2 screws on SSD board and remove it.

28 Loose 2 screws on the Card Reader board and remove it.

xviii

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29 Loose 2 screws on audio board and remove it.

30 Remove 3 screws on VGA board and remove it.

31 Remove 3 screws on USB board and remove it.

Note

Replace the USB Board need to flash new UUID.

xix

CHAPTER 3: Replacing Notebook Components

Disassembling the LCM Module

32 Remove 4 bezel mylar. 33 Release 4 LCM screws under the mylar. 34 Remove the bezel.

35 Remove 4 steal parts to take off panel.

36 Remove LCM cable on the back of panel.

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Disassembling the External Module

Disassembling the HDD Module

1 Remove the 4 screws from both sides of HDD and divide them.

xxi

CHAPTER 3: Replacing Notebook Components

xxii

CHAPTER 4

Troubleshooting

•

Diagnosing Problems

•

System Check Procedures

•

Power-On Self-Test (POST) Error Message

•

Index of Error Messages

•

InsydeH2O BIOS Beep Codes

•

Index of Symptom-to-FRU Error Message

•

Intermittent Problems

•

Undetermined Problems

xxiii

CHAPTER 4: Troubleshooting

Diagnosing Problems

Use the following procedure as a guide for computer problems.

Important

The diagnostic tests are intended to test only Gateway products. Non-Gateway products, prototype cards, or modified options can give false errors and invalid system responses.

1 Obtain the failing symptoms in as much detail as possible. 2 Verify the symptoms by attempting to re-create the failure by running

the diagnostic test or by repeating the same operation.

3 Use the following table with the verified symptom to determine which

page to go to.

Symptoms (Verified) Go To

Power failure. (The power indicator does not go on or stay on.)

POST does not complete. No beep or error codes are indicated.

POST detects an error and displayed messages on screen.

Other symptoms (LCD display problems or others).

Symptoms cannot be re-created (intermittent problems).

System Check Procedures

External Diskette Drive Check

“Power System Check” on page xxvi.

■

“Power-On Self-Test (POST) Error Message” on page xxviii.

■

“Undetermined Problems” on page xli.

“Index of Error Messages” on page xxviii.

“Power-On Self-Test (POST) Error Message” on page xxviii.

■

Use the customer-reported symptoms and go to “Power-On

Self-Test (POST) Error Message” on page xxviii.

■

“Intermittent Problems” on page xli.

■

“Undetermined Problems” on page xli.

xxiv

Do the following to isolate the problem to a controller, drive, or diskette is required.

Important

Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.

Do the following to select the test device:

1 Boot from the diagnostics diskette and start the diagnostics program. 2 See if FDD Test is passed as the program runs to FDD Test.

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3 Follow the instructions in the message window.

If an error occurs with the internal diskette drive, reconnect the diskette on the system board.

If the error still remains:

4 Reconnect the external diskette drive/DVD-ROM module. 5 Replace the external diskette drive/CD-ROM module. 6 Replace the main board.

External CD-ROM Drive Check

Do the following to isolate the problem to a controller, drive, or CD-ROM. Make sure that the CD-ROM doesn not have any label attached to it. The label can cause damage to the drive or can cause the drive to fail.

Do the following to select the test device:

1 Boot from the diagnostics diskette and start the diagnostics program. 2 See if CD-ROM Test is passed when the program runs to CD-ROM Test. 3 Follow the instructions in the message window.

If an error occurs, reconnect the connector on the system board. If the error still remains:

4 Reconnect the external diskette drive/CD-ROM module. 5 Replace the external diskette drive/CD-ROM module. 6 Replace the main board.

Keyboard or Auxiliary Input Device Check

Remove the external keyboard if the internal keyboard is to be tested. If the internal keyboard does not work or an unexpected character appears,

make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board.

If the keyboard cable is connected correctly, run the Keyboard Test.

If the tests detect a keyboard problem, do the following one at a time to correct the problem. Do not replace a non-defective FRU:

1 Reconnect the keyboard cable to the system board. 2 Replace the keyboard. 3 Replace the system board.

The following auxiliary input devices are supported by this computer:

• Numeric keypad

• External keyboard

If any of these devices do not work, reconnect the cable connector and repeat the failing operation.

xxv

Memory Check

Memory errors might stop system operations, show error messages on the screen, or hang the system.

To test the memory:

1 Boot from the diagnostics diskette and start the diagnostics program.

(please refer to main board)

2 Go to the diagnostic memory in the test items. 3 Press F2 in the test items. 4 Follow the instructions in the message window.

Important

Make sure that the DIMM is fully installed into the connector. A loose connection can cause an error.

Power System Check

To verify the symptom of the problem, power on the computer using each

of the following power sources:

• Remove the battery pack.

• Connect the power adapter and check that power is supplied.

• Disconnect the power adapter and install the charged battery pack;

then check that power is supplied by the battery pack.

CHAPTER 4: Troubleshooting

If you suspect a power problem, see the appropriate power supply check in the following list:

• “Check the Power Adapter” on page xxvi.

• “Check the Battery Pack” on page xxvii.

Check the Power Adapter

Unplug the power adapter cable from the notebook and measure the output voltage at the plug of the power. See the following figure.

Pin 1: +19 to +20.5V Pin 2: 0V, Ground

• If the voltage is not correct, replace the power adapter.

• If the voltage is within the range, do the following:

• Replace the system board.

• If the problem is not corrected, see “Undetermined Problems” on

page xli.

• If the voltage is not correct, go to see “Check the Battery Pack” on

page xxvii.

• If the power-on indicator does not light up, check the power

adapter’s power cord for correct continuity and installation.

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• If the operational charge does not work, see “Check the Battery

Pack” on page xxvii.

Important

An audible noise from the power adapter does not always

indicate a defect.

Check the Battery Pack

To check the battery pack using software:

1 Check out the Power Management in control panel. 2 In Power Meter, confirm that if the parameters shown in the screen for

Current Power Source and Total Battery Power Remaining are correct.

3 Repeat the steps 1 and 2, for both battery and adapter. This helps you

identify first the problem is on recharging or discharging.

To check the battery pack using hardware:

1 Power off the computer. 2 Remove the battery pack and measure the voltage between battery

terminals 1 (+) and 6 (ground). See the following figure.

3 If the voltage is still less than 7.5 Vdc after recharging, replace the

To check the battery charge operation, use a discharged battery pack or a battery pack that has less than 50% of the total power remaining when installed in the computer.

If the battery status indicator does not light up, remove the battery pack and let it return to room temperature. Re-install the battery pack.

If the charge indicator still does not light up, replace the battery pack. If the charge indicator still does not light up, replace the DC/DC charger board.

Touchpad Check

If the touchpad doesn’t work, do the following actions one at a time to correct the problem. Do not replace a non-defective FRU.

To check the touchpad:

1 Reconnect the touchpad cables. 2 Replace the touchpad. 3 Replace the system board.

battery.

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CHAPTER 4: Troubleshooting

After you use the touchpad, the pointer drifts on the screen for a short time. This self-acting pointer movement can occur when a slight, steady pressure is applied to the touchpad pointer. This symptom is not a hardware problem. No service actions are necessary if the pointer movement stops in a short period of time.

Power-On Self-Test (POST) Error Message

The POST error message index lists the error message and their possible causes. The most likely cause is listed first.

Important

Perform the FRU replacement or actions in the sequence shown in the FRU/Action column. If the FRU replacement does not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU.

This index can also help you determine the next possible FRU to be replaced when servicing a computer.

If the symptom is not listed, see “Undetermined Problems” on page xli. The following lists the error messages that the BIOS displays on the screen

and the error symptoms classified by function.

Important

Most of the error messages occur during POST. Some of them display information about a hardware device, e.g., the amount of memory installed. Others may indicate a problem with a device, such as the way it has been configured.

Important

If the system fails after you make changes in the BIOS Setup Utility menus, reset the computer, enter Setup and install Setup defaults or correct the error.

Index of Error Messages

Error Code List

Error Codes Error Messages

006 Equipment Configuration Error

010 Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh)

070 Real Time Clock Error

071 CMOS Battery Bad

072 CMOS Checksum Error

Causes:

1. CPU BIOS Update Code Mismatch

2. IDE Primary Channel Master Drive Error (The causes will be shown before “Equipment Configuration Error.”)

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Error Codes Error Messages

110 System disabled. Incorrect password is specified.

<No error code> Battery critical LOW. In this situation BIOS will issue 4 short beeps, then shuts

the system down. No message will show.

<No error code> Thermal critical HIGH. In this situation BIOS shuts the system down. No message

will show.

Error Message List

Error Messages FRU/Action Sequence

Failure Fixed Disk

Stuck Key See “Keyboard or Auxiliary Input Device Check” on page xxv.

Keyboard error See “Keyboard or Auxiliary Input Device Check” on page xxv.

Keyboard Controller Failed

Keyboard locked Unlock key switch

Monitor type does not match CMOS - Run Setup

Shadow RAM Failed at offset: nnnn

System RAM Failed at offset: nnnn

■

Reconnect the hard disk drive connector.

■

Run “Load Default Settings” using the BIOS Setup Utility.

■

Test or replace the hard disk drive.

■

Test or replace the system board.

See “Keyboard or Auxiliary Input Device Check” on page xxv.

■

Unlock the external keyboard.

■

Run “Load Default Settings” using the BIOS Setup Utility.

■

Test or replace the BIOS ROM.

■

Test or replace the system board.

■

Test or replace the DIMM.

■

Test or replace the system board.

Extended RAM Failed at offset: nnnn

System battery is dead

- Replace and run Setup

System CMOS checksum bad Default configuration used

System timer error

Real time clock error

■

Test or replace the DIMM.

■

Test or replace the system board.

■

Test or replace the RTC battery, run the BIOS Setup Utility to reconfigure system time, then reboot the system.

■

Test or replace the RTC battery, run the BIOS Setup Utility to reconfigure system time, then reboot the system.

■

Test or replace the RTC battery, run the BIOS Setup Utility to reconfigure system time, then reboot the system.

■

Test or replace the system board.

■

Test or replace the RTC battery, run the BIOS Setup Utility to reconfigure system time, then reboot the system.

■

Test or replace the system board.

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CHAPTER 4: Troubleshooting

Error Messages FRU/Action Sequence

Previous boot incomplete - Default configuration used

Memory size found by POST differed from CMOS

Diskette drive A error

Incorrect Drive A type run SETUP

System cache error Cache disabled

CPU ID:

DMA Test Failed

Software NMI Failed

Fail-Safe Timer NMI Failed

Device Address Conflict

Allocation Error for device

■

Run “Load Default Settings” using the BIOS Setup Utility, then reboot the notebook.

■

Test or replace the RTC battery.

■

Test or replace the system board.

■

Run “Load Default Settings” using the BIOS Setup Utility.

■

Test or replace the DIMM.

■

Test or replace the system board.

■

Make sure that the drive is defined with the proper diskette type in the BIOS Setup Utility.

■

“External Diskette Drive Check” on page xxiv.

■

Make sure that the drive is defined with the proper diskette type in the BIOS Setup Utility.

■

Test or replace the system board.

■

Test or replace the system board.

■

Test or replace the DIMM.

■

Test or replace the system board.

■

Test or replace the DIMM.

■

Test or replace the system board.

■

Test or replace the DIMM.

■

Test or replace the system board.

■

Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot the notebook.

■

Test or replace the CMOS battery, run the BIOS Setup Utility to reconfigure system time, then reboot the system.

■

Test or replace the system board.

■

Run “Load Default Settings” using the BIOS Setup Utility.

■

Test or replace the RTC battery.

■

Test or replace the system board.

Failing Bits: nnnn

■

Fixed Disk n None

Invalid System Configuration Data

I/O device IRQ conflict

Operating system not found

■

xxx

Test or replace the DIMM. Test or replace the BIOS ROM. Test or replace the system board.

Test or replace the BIOS ROM. Test or replace the system board.

Run “Load Default Settings” using the BIOS Setup Utility. Test or replace the RTC battery. Test or replace the system board.

Enter Setup and see if fixed disk and drive A are properly identified. Test or replace the diskette drive. Test or replace the hard disk drive. Test or replace the system board.

www.gateway.com

No-beep Error Message List

No-beep Error Messages

No beep, power-on indicator turns off and LCD is blank.

No beep, power-on indicator turns on and LCD is blank.

No beep, power-on indicator turns on and LCD is blank. But you can see POST on an external CRT.

No beep, power-on indicator turns on and a blinking cursor shown on LCD during POST.

FRU/Action in Sequence

■

Test the power source (battery pack and power adapter). See “Power System

Check” on page xxvi.

■

Make sure that every connector is connected tightly and correctly.

■

Reconnect the DIMM.

■

Test or replace the LED board.

■

Test or replace the system board.

■

Test the power source (battery pack and power adapter). See “Power System

Check” on page xxvi.

■

Reconnect the LCD connector

■

Check the hard disk drive.

■

Check the LCD inverter ID.

■

Check the LCD cable.

■

Test or replace the LCD inverter.

■

Test or replace the LCD.

■

Test or replace the system board.

■

Reconnect the LCD connectors.

■

Check the LCD inverter ID.

■

Check the LCD cable.

■

Test or replace the LCD inverter.

■

Test or replace the LCD.

■

Test or replace the system board.

■

Make sure that every connector is connected tightly and correctly.

■

Test or replace the system board.

No beep during POST but system runs correctly.

■

Test or replace the speaker.

■

Test or replace the system board.

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CHAPTER 4: Troubleshooting

InsydeH2O BIOS Beep Codes

Code Beeps POST Routine Description

02h Verify Real Mode

03h Disable Non-Maskable Interrupt (NMI)

04h Get CPU type

06h Initialize system hardware

08h Initialize chipset with initial POST values

09h Set IN POST flag

0Ah Initialize CPU registers

0Bh Enable CPU cache

0Ch Initialize caches to initial POST values

0Eh Initialize I/O component

0Fh Initialize the local bus IDE

10h Initialize Power Management

11h Load alternate registers with initial POST values

12h Restore CPU control word during warm boot

13h Initialize PCI Bus Mastering devices

14h Initialize keyboard controller

16h 1-2-2-3 BIOS ROM checksum

17h Initialize cache before memory autosize

18h 8254 timer initialization

1Ah 8237 DMA controller initialization

1Ch Reset Programmable Interrupt Controller

20h 1-3-1-1 Test DRAM refresh

22h 1-3-1-3 Test 8742 Keyboard Controller

24h Set ES segment register to 4 GB

26h Enable A20 line

28h Autosize DRAM

29h Initialize POST Memory Manager

2Ah Clear 215 KB base RAM

2Ch 1-3-4-1 RAM failure on address line xxxx

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Code Beeps POST Routine Description

2Eh 1-3-4-3 RAM failure on data bits xxxx of low byte of memory bus

2Fh Enable cache before system BIOS shadow

30h 1-4-1-1 RAM failure on data bits xxxx of high byte of memory bus

32h Test CPU bus-clock frequency

33h Initialize Phoenix Dispatch Manager

36h Warm start shut down

38h Shadow system BIOS ROM

3Ah Autosize cache

3Ch Advanced configuration of chipset registers

3Dh Load alternate registers with CMOS values

42h Initialize interrupt vectors

45h POST device initialization

46h 2-1-2-3 Check ROM copyright notice

48h Check video configuration against CMOS

49h Initialize PCI bus and devices

4Ah Initialize all video adapters in system

4Bh QuietBoot start (optional)

4Ch Shadow video BIOS ROM

4Eh Display BIOS copyright notice

50h Display CPU type and speed

51h Initialize EISA board

52h Test keyboard

54h Set key click if enabled

58h 2-2-3-1 Test for unexpected interrupts

59h Initialize POST display service

5Ah Display prompt “Press F2 to enter SETUP”

5Bh Disable CPU cache

5Ch Test RAM between 512 and 640 KB

60h Test extended memory

62h Test extended memory address lines

64h Jump to User Patch1

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CHAPTER 4: Troubleshooting

Code Beeps POST Routine Description

66h Configure advanced cache registers

67h Initialize Multi Processor APIC

68h Enable external and CPU caches

69h Setup System Management Mode (SMM) area

6Ah Display external L2 cache size

6Bh Load custom defaults (optional)

6Ch Display shadow-area message

6Eh Display possible high address for UMB recovery

70h Display error messages

72h Check for configuration errors

76h Check for keyboard errors

7Ch Set up hardware interrupt vectors

7Eh Initialize coprocessor if present

80h Disable onboard Super I/O ports and IRQs

81h Late POST device initialization

82h Detect and install external RS232 ports

83h Configure non-MCD IDE controllers

84h Detect and install external parallel ports

85h Initialize PC-compatible PnP ISA devices

86h Re-initialize onboard I/O ports

87h Configure Motherboard Configurable Devices (optional)

88h Initialize BIOS Area

89h Enable Non-Maskable Interrupts (NMIs)

8Ah Initialize Extended BIOS Data Area

8Bh Test and initialize PS/2 mouse

8Ch Initialize floppy controller

8Fh Determine number of ATA drives (optional)

90h Initialize hard-disk controllers

91h Initialize local-bus hard-disk controllers

92h Jump to UserPatch2

93h Build MPTABLE for multi-processor boards

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Code Beeps POST Routine Description

95h Install CD ROM for boot

96h Clear huge ES segment register

97h Fixup Multi Processor table

98h 1-2 Search for option ROMs. One long, two short beeps on checksum failure.

99h Check for SMART drive (optional)

9Ah Shadow option ROMs

9Ch Set up Power Management

9Dh Initialize security engine (optional)

9Eh Enable hardware interrupts

9Fh Determine number of ATA and SCSI drives

A0h Set time of day

A2h Check key lock

A4h Initialize Typematic rate

A8h Erase F2 prompt

AAh Scan for F2 key stroke

ACh Enter SETUP

AEh Clear Boot flag

B0h Check for errors

B2h POST done-prepare to boot operating system

B4h 1 One short beep before boot

B5h Terminate QuietBoot (optional)

B6h Check password (optional)

B9h Prepare Boot

BAh Initialize DMI parameters

BBh Initialize PnP Option ROMs

BCh Clear parity checkers

BDh Display MultiBoot menu

BEh Clear screen (optional)

BFh Check virus and backup reminders

C0h Try to boot with INT 19

C1h Initialize POST Error Manager (PEM)

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CHAPTER 4: Troubleshooting

Code Beeps POST Routine Description

C2h Initialize error logging

C3h Initialize error display function

C4h Initialize system error handler

C5h PnPnd dual CMOS (optional)

C6h Initialize notebook docking (optional)

C7h Initialize notebook docking late

C8h Force check (optional)

C9h Extended checksum (optional)

D2h Unknown interrupt

Code Beeps POST Routine Description

E0h Initialize the chipset

E1h Initialize the bridge

E2h Initialize the CPU

E3h Initialize the system timer

E4h Initialize system I/O

E5h Check force recovery boot

E6h Checksum BIOS ROM

E7h Go to BIOS

E8h Set Huge Segment

E9h Initialize Multi Processor

EAh Initialize OEM special code

EBh Initialize PIC and DMA

ECh Initialize Memory type

EDh Initialize Memory size

EEh Shadow Boot Block

EFh System memory test

F0h Initialize interrupt vectors

F1h Initialize Run Time Clock

F2h Initialize video

F3h Initialize System Management Mode

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Code Beeps POST Routine Description

F4h 1 Output one beep before boot

F5h Boot to Mini DOS

F6h Clear Huge Segment

F7h Boot to Full DOS

Index of Symptom-to-FRU Error Message

LCD-Related Symptoms

Symptom / Error Action in Sequence

■

The LCD backlight doesn't work.

■

The LCD is too dark.

■

The LCD brightness cannot be adjusted.

■

The LCD contrast cannot be adjusted.

■

The LCD screen is unreadable.

■

Missing pels in characters.

■

The screen appears abnormal.

■

The wrong color is displayed.

The LCD has extra horizontal or vertical lines displayed.

■

Run BOIS Utility to execute “Load Setup Default Settings”, then reboot the notebook.

■

Reconnect the LCD connectors.

■

Test or replace the keyboard (if contrast and brightness function key doesn't work).

■

Check the LCD inverter ID.

■

Test or replace the LCD cable.

■

Test or replace the LCD inverter.

■

Test or replace the LCD.

■

Test or replace the system board.

■

Reconnect the LCD connector.

■

Check the LCD inverter ID.

■

Test or replace the LCD cable.

■

Test or replace the LCD inverter.

■

Test or replace the LCD.

■

Test or replace the system board.

■

Check the LCD inverter ID.

■

Test or replace the LCD inverter.

■

Test or replace the LCD cable.

■

Test or replace the LCD.

■

Test or replace the system board.

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CHAPTER 4: Troubleshooting

Indicator-Related Symptoms

Symptom / Error Action in Sequence

Indicator incorrectly remains off or on, but system runs correctly.

■

Reconnect the inverter board.

■

Test or replace the inverter board.

■

Test or replace the system board.

Power-Related Symptoms

Symptom / Error Action in Sequence

Power shuts down during operation.

The notebook doesn’t power-on.

The system doesn’t power-off.

The battery can’t be charged.

■

Test the power source (battery pack and power adapter). See “Power System Check” on page xxvi.

■

Test or replace the battery pack.

■

Test or replace the power adapter.

■

Test or replace the hard drive & battery connection board.

■

Test or replace the system board.

■

Test the power source (battery pack and power adapter). See “Power System Check” on page xxvi.

■

Test or replace the battery pack.

■

Test or replace the power adapter.

■

Test or replace the hard drive & battery connection board.

■

Test or replace the system board.

■

Test the power source (battery pack and power adapter). See “Power System Check” on page xxvi.

■

Hold and press the power switch for more than 4 seconds.

■

Test or replace the system board.

■

See “Check the Battery Pack” on page xxvii.

■

Test or replace the battery pack.

■

Test or replace the system board.

PCMCIA-Related Symptoms

Symptom / Error Action in Sequence

The system cannot detect the PC Card (PCMCIA).

PCMCIA slot pin is damaged.

■

PCMCIA slot assembly.

■

Test or replace the system board.

■

PCMCIA slot assembly.

Memory-Related Symptoms

Symptom / Error Action in Sequence

Memory count (size) appears different from actual size.

■

Enter BIOS Setup Utility to execute “Load Default Settings”, then reboot system.

■

Test or replace the DIMM.

■

Test or replace the system board.

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Speaker-Related Symptoms

Symptom / Error Action in Sequence

In Windows, multimedia programs, no sound comes from the computer.

The internal speakers make noise or emit no sound.

■

Reinstall the audio driver.

■

Test or replace the speakers.

■

Test or replace the system board.

■

Test or replace the speakers.

■

Test or replace the system board.

Power Management-Related Symptoms

Symptom / Error Action in Sequence

The system will not enter hibernation.

The system doesn't enter hibernation mode and emits 4 short beeps every minute.

The system doesn’t enter standby mode after closing the LCD.

The system doesn't resume from hibernation mode.

■

Test or replace the keyboard (if control is from the keyboard).

■

Test or replace the hard disk drive.

■

Test or replace the system board.

■

Press Fn+o and see if the computer enters hibernation mode.

■

Test or replace the touchpad.

■

Test or replace the keyboard.

■

Check the hard disk connection to the system board.

■

Test or replace the hard disk drive.

■

Test or replace the system board.

■

Test or replace the LCD cover switch.

■

Test or replace the system board.

■

Check the hard disk connection to the system board.

■

Test or replace the hard disk drive.

■

Test or replace the system board.

The system doesn't resume from standby mode after opening the LCD.

The battery fuel gauge in Windows doesn’t go higher than 90%.

The system hangs intermittently.

■

Test or replace the LCD cover switch.

■

Test or replace the system board.

■

Remove the battery pack and let it cool for 2 hours.

■

Refresh the battery (continue use battery until power off, then charge the battery).

■

Test or replace the battery pack.

■

Test or replace the system board.

■

Reconnect the hard disk/CD-ROM drives.

■

Check the hard disk connection to the system board.

■

Test or replace the system board.

Peripheral-Related Symptoms

Symptom / Error Action in Sequence

System configuration does not match the installed devices.

The external display does not work correctly.

■

Enter BIOS Setup Utility to execute “Load Default Settings”, then reboot the system.

■

Reconnect the hard disk drive/CD-ROM/diskette drives.

■

Press Fn+F5 repeatedly to switch between LCD/CRT, and both displays.

■

Test or replace the system board.

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CHAPTER 4: Troubleshooting

Symptom / Error Action in Sequence

USB does not work correctly.

Printer problems.

Serial or parallel port device problems.

■

Test or replace the system board.

■

Ensure the “Parallel Port” in the “Onboard Devices Configuration” of BIOS Setup Utility is set to Enabled.

■

Onboard Devices Configuration.

■

Run the printer self-test.

■

Reinstall the printer driver.

■

Test or replace the printer cable.

■

Test or replace the printer.

■

Test or replace the system board.

■

Ensure the “Serial Port” in the “Devices Configuration” of BIOS Setup Utility is set to Enabled.

■

Reinstall the device driver.

■

Test or replace the device cable.

■

Test or replace the device.

■

Test or replace the system board.

Keyboard/Touchpad-Related Symptoms

Symptom / Error Action in Sequence

The keyboard (one or more keys) does not work.

The touchpad does not work.

■

Reconnect the keyboard cable.

■

Test or replace the keyboard.

■

Test or replace the system board.

■

Reconnect the touchpad cable.

■

Test or replace the touchpad board.

■

Test or replace the system board.

Modem-Related Symptoms

Symptom / Error Action in Sequence

The internal modem does not work correctly.

Important

If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems” on page xli.

■

Test the modem phone port.

■

Test or replace the modem combo card.

■

Test or replace the system board.

www.gateway.com

Intermittent Problems

Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists.

When analyzing an intermittent problem, do the following:

1 Run the advanced diagnostic test for the system board in loop mode at

least 10 times.

• If any error is detected, replace the FRU.

• If no error is detected, do not replace any FRU.

2 Rerun the test to verify that there are no more errors.

Undetermined Problems

The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative.

Follow these procedures to isolate the failing FRU (do not isolate a non-defective FRU).

Important

Verify that all attached devices are supported by the computer.

Important

Verify that the power supply being used at the time of the failure is

operating correctly. (See “Power System Check” on page xxvi.)

To isolate a failing FRU:

1 Power-off the computer. 2 Visually check them for damage. If any problems are found, replace the

FRU.

3 Remove or disconnect all of the following devices:

• Non-Gateway devices

• Printer, mouse, and other external devices

• Battery pack

• Hard disk drive(s)

• DIMM

• CD-ROM/Diskette drive Module

• PC Cards 4 Power-on the computer. 5 Determine if the problem has changed.

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CHAPTER 4: Troubleshooting

• If the problem does not recur, reconnect the removed devices one

at a time until you find the failing FRU.

• If the problem remains, replace the following FRUs one at a time:

• System board

• LCD assembly

Important

Do not replace a non-defective FRU.

xlii

CHAPTER 6

FRU (Field Replaceable Unit) List

•

Introduction

•

Exploded Diagram

•

Gateway EC58 FRU List

xliii

CHAPTER 6: FRU (Field Replaceable Unit) List

Introduction

This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Gateway EC58. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization).

Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide. For GATEWAY AUTHORIZED SERVICE PROVIDERS, your Gateway office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Gateway office to order FRU parts for repair and service of customer machines.

government ordinance or regulations on how to dispose it properly, or follow the rules set by your regional Gateway office on how to return it.

Important

To scrap or to return the defective parts, you should follow the local

xliv

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Exploded Diagram

xlv

CHAPTER 6: FRU (Field Replaceable Unit) List

xlvi

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CHAPTER 6: FRU (Field Replaceable Unit) List

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xlix

CHAPTER 6: FRU (Field Replaceable Unit) List

Gateway EC58 FRU List

Category Part Name and Description Gateway Part

No.

ACCESORY

WIRELESS ANTENNA LEFT

WIRELESS ANTENNA RIGHT 50.WEK0N.006

WIRELESS ANTENNA RIGHT NON 3G

50.WEK0N.007

50.WEK0N.010

ADAPTER

WIRELESS ANTENNA LEFT NON 3G 50.WEK0N.011

ADAPTER DELTA 65W 19V 1.7X5.5X11 YELLOW ADP-65JH DB A, LV5 LED LF

ADAPTER LITE-ON 65W 19V 1.7X5.5X11 YELLOW PA-1650-22AC LV5 LED LF

ADAPTER HIPRO 65W 19V 1.7X5.5X11 YELLOW HP-A0652R3B 1LF, LV5 LED LF

ADAPTER DELTA 65W 19V 1.7X5.5X11 YELLOW (ADP-65MH B A) LV5, LF LF

ADAPTER LITE-ON 65W 19V 1.7X5.5X11 YELLOW (PA-1650-22AG), LV5 LF

ADAPTER HIPRO 65W 19V 1.7X5.5X11 YELLOW (HP-A0653R3B 1LF), LV5 LF

AP.06501.026

AP.06503.024

AP.0650A.012

AP.06501.027

AP.06503.026

AP.0650A.013

www.gateway.com

Category Part Name and Description Gateway Part

No.

BATTERY

BATTERY PANASONIC LI-ION 3S2P

PANASONIC 6 CELL 5800MAH MAIN COMMON W/ HALOGEN FREE

BATTERY SANYO AS-2009D LI-ION 3S2P

SANYO 6 CELL 5600MAH MAIN COMMON W/ HALOGEN FREE

BATTERY SIMPLO AS-2009D LI-ION 3S2P

SAMSUNG 6 CELL 5600MAH MAIN

COMMON ID : AS09D70 W/ HALOGEN FREE

BATTERY SANYO AS-2009D LI-ION 3S2P

SANYO 6 CELL 5200MAH MAIN COMMON W/ HALOGEN FREE

Battery SIMPLO AS-2009D Li-Ion 3S2P SAMSUNG 6 cell 5200mAh Main COMMON A Type AS09D7D

Battery SIMPLO AS-2009D Li-Ion 3S2P LGC 6 cell 5200mAh Main COMMON C1 AS09D7C

BATTERY SANYO AS-2009D LI-ION 3S2P SANYO 6 CELL 4400MAH MAIN COMMON ID: AS09D31 W/ HALOGEN FREE

BT.00605.038

BT.00603.080

BT.00607.082

BT.00603.079

BT.00607.089

BT.00607.090

BT.00603.082

BATTERY SONY AS-2009D LI-ION 3S2P

SONY 6 CELL 4400MAH MAIN COMMON ID : AS09D41 W/ HALOGEN FREE

BATTERY PANASONIC AS-2009D LI-ION

3S2P PANASONIC 6 CELL 4400MAH

MAIN COMMON ID: AS09D51 W/HALOGEN FREE

BATTERY SIMPLO AS-2009D LI-ION 3S2P

PANASONIC 6 CELL 4400MAH MAIN

COMMON 2.2CG , ID: AS09D71 W/HALOGEN FREE

BATTERY SIMPLO AS-2009D LI-ION 3S2P

LGC 6 CELL 4400MAH MAIN COMMON

2.2S3 , ID: AS09D73 W/ HALOGEN FREE

BATTERY SIMPLO AS-2009D LI-ION 3S2P

SAMSUNG 6 CELL 4400MAH MAIN

COMMON 2.2F , ID: AS09D75 W/HALOGEN FREE

BT.00604.039

BT.00605.041

BT.00607.078

BT.00607.079

BT.00607.080

CHAPTER 6: FRU (Field Replaceable Unit) List

Category Part Name and Description Gateway Part

No.

BOARD

LAN INTEL WLAN 512AN_HMWG SHIRLEY PEAK 5100 MM#895373 KI.SPH01.003

LAN INTEL WLAN 512AG_HMWG SHIRLEY PEAK 5100 MM#897072 KI.SPH01.005

Liteon Wireless LAN Atheris HB93 1x2 BGN (HM) WN6602AH

Foxconn Wireless LAN Atheros HB93 1x2 BGN (HM)

Foxconn Wirelss LAN Atheros HB95 1x1 BG (HM)

OPTION 3G MODULE GTM382EL LC.21300.007

QUALCOMM 3G MODULE GOBI2000 LC.21300.011

TOUCHPAD 56.PCR0N.001

BLUETOOTH BOARD FOXCONN BCM2045 V2 T60H928.11

NI.23600.051

NI.23600.046

NI.23600.047

BT.21100.005

BLUETOOTH BOARD Foxconn BRM 2046 BT2.1 T60H928.33

USB BOARD 55.WEK0N.001

CARD READER BOARD 55.PCR0N.003

AUDIO BOARD 55.WEK0N.002

D-SUB&DC-IN BOARD 55.WEK0N.003

BH.21100.004

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www.gateway.com

Category Part Name and Description Gateway Part

No.

TOUCHPAD BUTTON BOARD 55.WEK0N.004

LED BOARD 55.PCR0N.001

SSD TRANSFER BOARD 55.PCR0N.005

CABLE

POWER CORD 3PIN USA 27.AAMVN.001

POWER CORD 3PIN EUR 27.AAMVN.002

POWER CORD 3PIN SOUTH AFRICA 27.AAMVN.008

POWER CORD 3PIN DENMARK 27.AAMVN.010

POWER CORD ISRAEL 27.AAMVN.011

POER CORD 3PIN ITALIAN 27.AAMVN.009

POWER CORD 3PIN UK 27.AAMVN.004

POWER CORD 3PIN SWISS 27.AAMVN.006

POWER CORD AUSTRALIA W/LABEL 27.AAMVN.003

POWER CORD 3PIN CHINA 27.AAMVN.005

POWER CORD SOUTH AFRICA (AIL) 27.AAMVN.007

BLUETOOTH BOARD CABLE 50.PCR0N.010

DC-IN CABLE 65W 50.WEK0N.001

USB BOARD CABLE 50.WEK0N.002

liii

CHAPTER 6: FRU (Field Replaceable Unit) List

Category Part Name and Description Gateway Part

No.

D-SUB SIGNAL CABLE 50.WEK0N.003

AUDIO BOARD CABLE 50.WEK0N.004

AUDIO BOARD CABLE 50.WEK0N.005

CARD READER BOARD CABLE 50.PCR0N.003

SSD TRANSFER BOARD CABLE 50.PCR0N.005

LED BOARD CABLE 50.PCR0N.001

TOUCHPAD BUTTON BOARD CABLE 50.PCR0N.002

TOUCHPAD CABLE 50.PCR0N.009

LED LCD CABLE 50.WEK0N.008

liv

www.gateway.com

Category Part Name and Description Gateway Part

No.

CCD CABLE 50.WEK0N.009

CAMERA

CCD 1.0M SUYIN CN1014-S36D-OV05-R LAVENDER_G 57.PCR0N.001

CASE / COVER / BRACKET ASSEMBLY

MINI PCI CARD BRACKET 33.WEK0N.001

TOUCHPAD BUTTON BOARD BRACKET 33.WEK0N.002

LED LENS 42.WEK0N.001

HDD COVER 60.WEK0N.001

CHAPTER 6: FRU (Field Replaceable Unit) List

Category Part Name and Description Gateway Part

No.

DIMM COVER 60.WEK0N.002

DUMMY CARD 42.PCR0N.003

UPPER CASE GW 60.WEK0N.003

LOWER CASE 60.WEK0N.005

HDD CONNECTOR 20.PCR0N.001

HDD BRACKET 33.WEK0N.003

lvi

www.gateway.com

Category Part Name and Description Gateway Part

No.

LCD COVER 13.3" GW 60.WEK0N.007

LCD BEZEL 13.3" W/CCD HOLE 60.WEK0N.008

LCD HINGE COVER RIGHT 60.WEK0N.009

LCD HINGE COVER LEFT 60.WEK0N.010

LCD HINGE CAP 60.WEK0N.011

LCD HINGE LEFT 33.WEK0N.004

lvii

CHAPTER 6: FRU (Field Replaceable Unit) List

Category Part Name and Description Gateway Part

No.

LCD HINGE RIGHT 33.WEK0N.005

HDD / SSD

HDD SEAGATE 2.5" 5400RPM 160GB ST9160310AS CROCKETT SATA LF F/W:0303

HDD TOSHIBA 2.5" 5400RPM 160GB MK1655GSX LIBRA SATA LF F/W: FG011J

HDD HGST 2.5" 5400RPM 160GB HTS545016B9A300 PANTHER B SATA LF F/W:C60F

HDD WD 2.5" 5400RPM 160GB WD1600BEVT-22ZCTO ML160 SATA LF F/W:11.01A11

HDD SEAGATE 2.5" 5400RPM 250GB ST9250315AS WYATT SATA LF F/W:0001SDM1

HDD TOSHIBA 2.5" 5400RPM 250GB MK2555GSX LIBRA SATA LF F/W:FG001J

KH.16001.034

KH.16004.006

KH.16007.024

KH.16008.022

KH.25001.016

KH.25004.003

HDD HGST 2.5" 5400RPM 250GB HTS545025B9A300 PANTHER B SATA LF F/W:C60F

HDD WD 2.5" 5400RPM 250GB WD2500BEVT-22ZCT0 ML160 SATA LF F/W:11.01A11

HDD SEAGATE 2.5" 5400RPM 320GB ST9320320AS CROCKETT SATA LF F/W:0303

HDD HGST 2.5" 5400RPM 320GB HTS545032B9A300 PANTHER B SATA LF F/W: C60F

HDD WD 2.5" 5400RPM 320GB WD3200BEVT-22ZCT0 ML160 SATA LF F/W:11.01A11

HDD SEAGATE 2.5" 5400RPM 500GB ST9500325AS WYATT SATA LF F/W:0001SDM1

HDD TOSHIBA 2.5" 5400RPM 500GB MK5055GSX LIBRA SATA LF F/W:FG001J

HDD HGST 2.5" 5400RPM 500GB HTS545050B9A300 PANTHER B SATA LF F/W:C60F

HDD WD 2.5" 5400RPM 500GB WD5000BEVT-22ZAT0 ML250 SATA LF F/W:01.01A01

KH.25007.015

KH.25008.021

KH.32001.008

KH.32004.002

KH.32007.007

KH.32008.013

KH.50001.011

KH.50004.001

KH.50007.009

KH.50008.013

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www.gateway.com

Category Part Name and Description Gateway Part

No.

FLASH DISK INTEL SSD NAND 80GB SSDSA2MH080G1 LF Z-HEIGHT

9.5MM

FLASH DISK SAMSUNG SSD NAND 32GB MMCRE32GSMPP-MVA LF KF.0320B.001

KF.0800N.005

HEATSINK

THERMAL MODULE WITH FAN 60.WEK0N.006

KEYBOARD

Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black US International

Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black US w/ Canadian French

Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Turkish

Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Swiss/G

KB.I140G.083

KB.I140G.085

KB.I140G.081

KB.I140G.079

Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Sweden

Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black SLO/CRO

Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Norwegian

Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Hungarian

Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black FR/Arabic

Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Chinese

Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Brazilian Portuguese

KB.I140G.078

KB.I140G.076

KB.I140G.073

KB.I140G.069

KB.I140G.065

KB.I140G.063

KB.I140G.061

lix

CHAPTER 6: FRU (Field Replaceable Unit) List

Category Part Name and Description Gateway Part

No.

Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black US International w/ Hebrew

Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black UK

Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Thailand

Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Spanish

Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Russian

Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Portuguese

Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Nordic

Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Japanese

Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Italian

Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Greek

KB.I140G.084

KB.I140G.082

KB.I140G.080

KB.I140G.077

KB.I140G.075

KB.I140G.074

KB.I140G.072

KB.I140G.071

KB.I140G.070

KB.I140G.068

LCM

Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black German

Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black French

Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Danish

Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black CZ/SK

Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Belgium

Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Arabic

LED LCD AUO 13.3" WXGA GLARE B133XW01 V2 LF 220NIT 8MS 500:1

LED LCD LPL 13.3" WXGA GLARE LP133WH2-TLA3 LF 220NIT 16MS 500:1

KB.I140G.067

KB.I140G.066

KB.I140G.064

KB.I140G.062

KB.I140G.060

KB.I140G.059

LK.13305.002

LK.13308.002

www.gateway.com

Category Part Name and Description Gateway Part

No.

MAIN BOARD

Mainboard SJM31_MS EC58/34_EBBFS LF SU9400 GS45 + ICH9M UMA

Mainboard SJM31_MS EC58/34_ENBFS LF SU3500 GS45 + ICH9M UMA

MB.WEK0B.001

MB.WEK0B.002

MEMORY

MEMORY MICRON SO-DIMM DDRIII 1066 1 GB MT8JSF12864HY-1G1D1 LF 64*16 0.07UM

MEMORY ELPIDA SO-DIMM DDRIII 1066 1 GB EBJ11UE6BAU0-AE-E LF 64*16 0.07UM

MEMORY SAMSUNG SO-DIMM DDRIII 1066 1 GB M471B2874DZ1-CF8 LF 64*16 0.065UM

MEMORY SAMSUNG SO-DIMM DDRIII 1066 1 GB M471B2873EH1-CF8 LF 64*16 0.055UM

MEMORY HYNIX SO-DIMM DDRIII 1066 1 GB HMT112S6AFP6C-G7N0 LF 64*16 0.065UM

MEMORY MICRON SO-DIMM DDRIII 1066 2 GB MT16JSF25664HY-1G1D1 LF 128*8 0.07UM

KN.1GB04.003

KN.1GB09.009

KN.1GB0B.019

KN.1GB0B.028

KN.1GB0G.019

KN.2GB04.004

MICROPHONE

MISCELLANEOUS

MEMORY ELPIDA SO-DIMM DDRIII 1066 2 GB EBJ21UE8BAU0-AE-E LF 128*8 0.07UM

MEMORY SAMSUNG SO-DIMM DDRIII 1066 2 GB M471B5673DZ1-CF8 LF 128*8 0.065UM

MEMORY SAMSUNG SO-DIMM DDRIII 1066 2 GB M471B5673EH1-CF8 LF 128*8 0.055UM

MEMORY HYNIX SO-DIMM DDRIII 1066 2 GB HMT125S6AFP8C-G7N0 LF 128*8 0.065UM

MICROPHONE 23.WEK0N.001

LCD BUMPER 47.WEK0N.001

KN.2GB09.002

KN.2GB0B.005

KN.2GB0B.012

KN.2GB0G.009

lxi

CHAPTER 6: FRU (Field Replaceable Unit) List

Category Part Name and Description Gateway Part

No.

AL FOIL 47.WEK0N.002

SCREW

SCREW M2.5*4.5 NI PATCH 86.WEK0N.001

SCREW M2.0*3 NI PATCH 86.WEK0N.002

SCREW-I30035M HARDEN 86.PCR0N.003

SCREW M2.0 5.0MM CROSS BNI PATCH 86.PCR0N.004

SCREW M2*3 PATCH 86.PCR0N.005

SPEAKER

SPEAKER 23.WEK0N.002

lxii

Gateway EC58 Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual