Gateway E-9232T User Manual

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E-9232T Server

USERGUIDE

®

Contents

Chapter 1: Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . 1

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Chapter 2: Setting Up Your Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 8

Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8

Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8

Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9

Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10

Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10

Initial hardware settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10

Chapter 3: Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Gateway Systems Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Updating the baseboard management controller firmware . . . . . . . . . . . . . . . . . 14 Using your Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Server Companion DVD contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Viewing documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Installing drivers and programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Booting the Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Chapter 4: Installing Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

18

Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

18

Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

18

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

18

Accessing the internal components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

19

Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

19

Removing the bezel assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

20

Removing the processor air duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

21

Installing the processor air duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

22

Installing the bezel assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

23

Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

24

Installing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

25

Installing or replacing a fixed or removable-media drive . . . . . . . . . . . .

25

Installing or replacing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Contents

Configuring your onboard RAID solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Configuring the onboard SATA RAID solution . . . . . . . . . . . . . . . . . . . . . . 28 Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Memory online sparing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Installing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Replacing the processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Replacing a power supply module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Replacing a fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Chapter 5: Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Updating or recovering the BMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Updating or recovering the BMC firmware . . . . . . . . . . . . . . . . . . . . . . . . 50

Chapter 6: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Appendix A: Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Electronic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

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Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Appendix B: BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Appendix C: Legal Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

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Contents

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CHAPTER1

Checking Out Your Gateway Server

Front

Back

Interior

System board

Getting Help

1

CHAPTER 1: Checking Out Your Gateway Server

Front

DVD/CD drive

Additional 5.25-inch drive bay

Diskette drive

Additional 3.5-inch drive bay

Power button/

Power indicator LED

E-9232T

USB ports

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Back

Power connector

Cover release lever

Power supply module

Power supply voltage switch

Kensington lock slot

NIC (RJ-45) ports (2)

USB ports (4)

Serial port

Rear chassis fan

Video port

System management port (RJ-45)

Keyboard port

Mouse port

PCI slots (shown with

EMI shields in place)

Card retention bar

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CHAPTER 1: Checking Out Your Gateway Server

Interior

 

 

 

 

 

 

 

 

 

 

 

 

Power supply module

Cover release latch

5.25-inch drive

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

bays

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3.5-inch drive

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

bays

 

 

 

 

 

 

 

 

Memory

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

slots

Front fan

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Battery

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Processor air duct

 

 

 

 

 

 

 

 

 

 

 

 

Back fan

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Internal 3.5-inch

 

 

 

 

 

 

 

 

 

 

 

 

 

drive bays

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4

System board

Power connector

Memory slots

Diskette drive connector

IDE connector

Headsink and

processor

Configuration

jumpers

www.gateway.com

Main power connector

IPMB connector

USB and NIC ports

USB and NIC ports

CMOS Battery

Serial port

SATA connectors

VGA port

System management port (RJ045)

Keyboard and mouse ports)

PCIe slot 1 - PCI Express x16

PCIe slot 2 - PCI Express x4

PCI slot 3 - PCI Express x8

PCI slot 4 - Runs at 32-bits

PCI slot 5 - Runs at 32-bits

Getting Help

In addition to your operating system’s documentation, you can use the following information resources to help you use your server.

Gateway Web site

Gateway provides a variety of information on its Web site to help you use your server. Visit the Gateway Web site at support.gateway.com for:

Technical documentation and product guides

Technical tips and support

Updated hardware drivers

Order status

Frequently asked questions (FAQs)

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CHAPTER 1: Checking Out Your Gateway Server

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CHAPTER2

Setting Up Your Server

Setting up the hardware

Protecting from power source problems

Starting your server

Turning off your server

Setting up the operating system

Initial hardware settings

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CHAPTER 2: Setting Up Your Server

Setting up the hardware

To make sure that your working environment is safe:

Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the back of the server for cabling and air circulation.

Use the instructions on your server’s setup poster to set up your hardware.

Warning

Your server comes with a 3-wire AC power cords fitted with the correct plug style for your region. If these plugs do not match the connector on your UPS or wall outlet, do not attempt to modify the plugs in any way. Use a UPS or wall outlet that is appropriate for the supplied AC power cords.

Use an uninterruptible power supply (UPS) with surge protection for protection from power outages and power spikes.

Avoid subjecting your server to extreme temperature changes. Do not expose your server to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

Keep your server and magnetic media away from equipment that generates magnetic fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference.

Protecting from power source problems

Line conditioners, and uninterruptible power supplies can help protect your server against power source problems.

Line conditioners

A line conditioner protects your server from the small fluctuations in voltage from an electrical supply. Most servers can handle this variation, called line noise, without problems. However, some electrical sources include more line noise than normal. Line noise can also be a problem if your server is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

Some uninterruptible power supplies include simple line-conditioning capabilities.

Uninterruptible power supplies

Use an uninterruptible power supply (UPS) to protect your server from data loss during a total power failure. A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. Be sure to use a UPS with surge protection. To buy a UPS, contact Gateway Customer Care, Gateway Sales, or visit accessories.gateway.com. For more information on contacting Customer Care, see “Telephone support” on page 52.

Starting your server

Caution

When you connect peripheral devices to the server, make sure that your server and devices are turned off and the power cords are unplugged.

Before you start your server for the first time:

Make sure that the server and monitor are plugged into a power outlet or UPS and that the UPS (if you are using one) is turned on.

Make sure that all cables are connected securely to the correct ports and jacks on the back of the server.

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To start the server:

1Press the power button.

Power button/power indicator LED

When the power

It means...

indicator LED is...

 

 

 

Blue

The server is turned on.

 

 

Off

The server is turned off.

 

 

Slowly blinking

Low power state (S1 — S3)

 

 

If nothing happens when you press the power button:

Make sure that the UPS, if you are using one, is connected securely to an electrical outlet, turned on, and working correctly.

Make sure that the monitor is connected to the server, plugged into the power outlet or UPS, and turned on. You may also need to adjust the monitor’s brightness and contrast controls.

2The first time you turn on the server, any pre-installed operating system may begin asking you for configuration settings. See your operating system’s documentation for instructions on configuring advanced settings for your specific network.

Selecting the boot device

To select which device your server boots from:

1During server startup, press F10. The Boot menu opens.

2Select the device you want to boot from. Common choices include:

Removable Dev. (Removable device)

ATAPI CDROM (CD or DVD drive)

Hard Drive

NVIDIA Boot Agent

Understanding the power-on self-test

When you turn on your server, the power-on self-test (POST) routine checks the server memory and components. If POST finds any problems, the server displays error messages. Write down any error messages that you see, then see “Error messages” on page 53 and “Beep codes” on page 58 for troubleshooting information.

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CHAPTER 2: Setting Up Your Server

Turning off your server

Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure.

Warning

The power button on the server does not turn off server AC power. To remove AC power from the server, you must unplug both AC power cords from the wall outlet or power source. The power cords are considered the disconnect device to the main (AC) power.

To turn off the server:

1See the operating system’s documentation or online help for instructions on shutting down the operating system. Whenever possible, you should use the operating system’s shut down procedure instead of pressing the power button.

2If your server did not turn off automatically, press the power button. If nothing happens when you press the power button, press and hold it for five seconds and the server will turn off.

Caution

If you routinely turn off your server (daily or weekly), do not unplug the server or use the On/Off switch on the UPS. Regularly cutting off all power to your server may cause the CMOS battery to fail prematurely.

Setting up the operating system

If you ordered your server with the operating system already installed by Gateway, in most cases it is completely installed and the basic settings are already configured. The Windows Small Business Server operating system may require additional installation, depending on the version you ordered. See your operating system’s documentation for instructions on completing the installation or configuring advanced settings for your specific network.

If you are installing an operating system because it was not already installed by Gateway, see the appropriate installation guide for instructions.

Initial hardware settings

Your server comes from the manufacturer with the correct initial hardware settings to operate your server as configured. However, at some point you might want to change settings to reflect a tasking change, a change in security requirements, or the addition of new resources to your server.

General hardware settings, as well as the onboard RAID solution, can be changed by using the BIOS Setup utility. Add-in RAID solutions must be configured using the specific RAID console which accompanied that solution.

For information on the BIOS Setup utility, see “Using the BIOS Setup Utility” on page 47. For information on BIOS settings, see “BIOS Settings” on page 69. For information on setting up your onboard RAID and the RAID BIOS Console utility, see “Configuring your onboard RAID solution” on page 28. For information on a specific RAID console for an add-in RAID solution, see the documentation on that hardware which accompanied your RAID solution.

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CHAPTER3

Maintaining Your Server

Caring for your server

Preparing for system recovery

System administration

Updating the baseboard management controller firmware

Using your Server Companion DVD

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CHAPTER 3: Maintaining Your Server

Caring for your server

To extend the life of your server:

Be careful not to bump or drop your server.

When transporting your server, we recommend that you put it in the original packaging materials.

Keep your server and magnetic media away from equipment that generates magnetic fields.

Avoid subjecting your server to extreme temperatures. Do not expose your server to heating ducts or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

Keep all liquids away from your server. When spilled onto server components, almost any liquid can result in expensive repairs that are not covered under your warranty.

Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms and can cause the server to overheat.

Cleaning your server

Keeping your server clean and the vents free from dust helps keep your server performing at its best. Your server cleaning kit could include:

A soft, lint-free cloth

Glass cleaner

An aerosol can of air with a narrow, straw-like extension

Isopropyl alcohol

Cotton swabs

A tape drive cleaning cartridge (if a tape drive is installed)

A CD or DVD drive cleaning kit

Cleaning tips

Warning

When you shut down your server, the power turns off, but some electrical current still flows through your server. To avoid possible injury from electrical shock, unplug the power cords and all other cables connected to the server.

Always turn off your server and other peripheral devices before cleaning any components.

Use a damp, lint-free cloth to clean your server and other parts of your server system. Do not use abrasive or solvent cleaners because they can damage the finish on components.

Keep the cooling vents free of dust. With your server turned off and unplugged, brush the dust away from the vents with a damp cloth, but be careful not to drip any water into the vents.

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to let the liquid drain. Let the keyboard dry completely before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. Keyboard damage resulting from spilled liquids is not covered by your warranty.

Cleaning the screen

Caution

The flat panel display screens are made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners.

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If your computer screen is a flat panel display, use only a damp, soft cloth to clean it. Never spray water directly onto the screen.

- OR -

If your computer screen is not a flat panel display, use a soft cloth dampened with glass cleaner to clean the screen. Never spray cleaner directly onto the screen.

Cleaning the tape drive

If you use a tape drive to back up your files, regular maintenance will lengthen the life of the drive. To maintain the drive’s reliability:

Clean the drive monthly with the cleaning cartridge included with the drive.

Remove the tape from the drive whenever the drive is not in use.

Preparing for system recovery

If your system files are corrupted, you may not be able to start the server from the hard drive.

Startup diskettes or bootable media such as CDs or DVDs let you start the server and attempt to fix the problem. See your operating system’s documentation or online help for instructions on creating startup media.

Some operating systems also let you create an emergency repair diskette to back up critical operating system files. See your operating system’s documentation or online help for instructions on using an emergency repair diskette.

Recording the BIOS configuration

To help keep track of your custom changes to BIOS settings and to prepare for system recovery, you should record your BIOS configuration after you have your server set up and working.

To record your BIOS configuration:

1Print the appendix for BIOS Settings in this guide.

2Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.

3Record the BIOS settings on your printout.

System administration

Gateway Systems Manager

Gateway Systems Manager (GSM) lets you manage multiple computers on a Windows network from a single window, then implement commands and policies across the network with a single action. With Gateway Systems Manager, you can run system management tasks which are triggered by certain events or conditions.

For more information, refer to the Gateway Baseboard Management Controller (BMC) User Guide at support.gateway.com (by selecting this server from the list). You can also find additional information in the program’s online help.

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CHAPTER 3: Maintaining Your Server

Server security

Using BIOS security passwords

To prevent unauthorized use of the server, you can set server startup passwords. Set an administrator password to prevent unauthorized access to the BIOS Setup utility.

To set the BIOS security passwords:

1Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.

2Select the Security menu.

3Select Set Supervisor Password.

4Type the password and press ENTER, then type it again and press ENTER.

5Save your changes and close the BIOS Setup utility.

To remove a BIOS security password:

1Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.

2Select the Security menu, then select the password to remove.

3Enter the current password, then press ENTER.

4For the new password, leave the password field blank, then press ENTER. The password is removed.

Tip

Passwords can also be cleared using jumpers on the system board. For instructions, see “Resetting BIOS passwords” on page 50.

Updating the baseboard management controller firmware

The baseboard management controller (BMC) performs several system management functions such as:

Monitoring server components (FRU) and sensor data records (SDR) (the information provided depends on the option selected)

Managing non-volatile storage for the system event log and sensor data records

Interfacing with the emergency management port to send alerts and interact with remote management systems

Fault resilient booting (the extent depends on the option selected)

You should update the BMC firmware when Gateway Customer Care has instructed you to update it.

To update the BMC firmware:

1Download the BMC firmware zip file from support.gateway.com.

2Read the release notes for the firmware update.

3Follow the instructions on the Web site or in the readme.txt file in the downloaded zip file to update the firmware.

4When the BMC update is complete, reboot your server.

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Using your Server Companion DVD

You can use your Server Companion DVD to:

Install hardware drivers

Install programs

View server documentation

Server Companion DVD contents

The Server Companion DVD is a tool you can use to help maintain your server. The DVD contains:

Computer and component documentation

Drivers and utilities for servers running Windows 2003 Server

Viewing documents

The DVD contains documents for your server and for some optional components. You can view the documents with the Acrobat® Reader® version 4.0 and above.

To view documents:

1Insert the Server Companion DVD into the DVD drive on a computer running the Windows operating system. The Gateway Application and Driver Recovery window opens.

- OR -

If the window does not open, run the file Runmenu.exe on the DVD.

2Click Documentation. The server document list opens.

3Click the title of the document you want to view. The document opens.

4To access files manually, open the Docs\Manuals folder on the Server Companion DVD.

To install Acrobat Reader 7:

Click the link for Acrobat on the Documentation page. - OR -

Run Docs\Reader\app21279\Setup.exe from the Server Companion DVD.

Installing drivers and programs

You can install drivers and programs directly onto the server by using the Server Companion DVD. You can also extract drivers onto diskette from the DVD at any Windows workstation.

Important

The Server Companion DVD’s Gateway Application and Driver Recovery utility works only in Windows operating systems.

To install drivers and programs at the server:

1Insert the Server Companion DVD into your server’s DVD drive. The Gateway Application and Driver Recovery window opens.

- OR -

If the window does not open automatically, run the file Runmenu.exe on the DVD.

A list of programs and drivers that you can install appears in the Drivers and Application Recovery list.

2Click the program or driver you want to install, then click Install. Follow any on-screen instructions.

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CHAPTER 3: Maintaining Your Server

To access the files manually:

Open the Drivers folder on the Server Companion DVD, then open the appropriate subfolder.

To extract drivers and programs to diskettes:

1Insert the Server Companion DVD into your server’s DVD drive. The Gateway Application and Driver Recovery window opens.

- OR -

If the window does not open automatically, run the file Runmenu.exe on the DVD.

2Click Extract Drivers.

3Click your server model and server operation system at the right of the window, then click Search. A list of programs and drivers that you can create diskettes for appears in the Drivers and Application Recovery list.

4Click the program or driver you want to extract, then click Extract. Follow any on-screen instructions.

To access the files manually:

Open the Drivers folder on the Server Companion DVD, then open the appropriate subfolder.

Booting the Server Companion DVD

By booting the Server Companion DVD you can re-install the operating system, repair applications and drivers, or exit to the command prompt.

Important

Although the Server Companion DVD is bootable, it does not include network operating system files and is not intended to restore your operating system.

To boot to this DVD:

1With your server turned on, insert the Server Companion DVD into the DVD drive.

2Restart your server. A message appears asking you to select an option.

3Press any key to boot from the DVD. The Gateway Options Main Menu appears.

4Follow any on-screen instructions.

You can use the options in this menu to reformat your hard drive, create mass-storage driver disks, or reload selected applications.

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CHAPTER4

Installing Components

Preparing to install components

Preventing static electricity discharge

Accessing the internal components

Installing drives

Configuring your onboard RAID solution

Installing memory

Installing PCI expansion cards

Replacing the processor

Replacing a power supply module

Replacing a fan

Replacing the CMOS battery

Replacing the system board

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CHAPTER 4: Installing Components

Important

You must open your server case to install components. If you are not comfortable with these procedures, get help from a more experienced computer user or computer service technician, or contact Gateway Customer Care.

Preparing to install components

Selecting a place to work

Work on your server in an area that:

Is clean (avoid dusty areas)

Is a low-static environment (avoid carpeted areas)

Has a stable surface on which to set your server

Has enough room to place all of your server parts

Is near a grounded outlet so you can test your server after installation

Is near a telephone (in case you need help from Gateway Customer Care). The telephone must be directly connected to a telephone jack and cannot be connected to your server.

Gathering the tools you need

Some tools and supplies that you may need to work on your server are:

A notebook to take notes

A Phillips screwdriver

A small flat-blade screwdriver

Small containers to store various types of screws

A grounding wrist strap (available at most electronic stores)

Preventing static electricity discharge

Warning

To avoid exposure to dangerous electrical voltages and moving parts, turn off your server and unplug the power cords and modem cable before opening the server case.

The components inside your server are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).

Caution

ESD can permanently damage electrostatic discharge-sensitive components in the server. Prevent ESD damage by following ESD guidelines every time you open the server case.

Before working with server components, follow these guidelines:

Turn off the server, then unplug the power cords and all other cables.

Press the power button to drain any residual power from the server.

Warning

To prevent risk of electric shock, do not insert any object into the vent holes of the power supply module.

Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare metal part of the server. You can also touch a bare metal surface on the back of the server with your finger.

Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.

Avoid working on the server when your work area is extremely humid.

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Remove components from their antistatic bags only when you are ready to use them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

Always hold expansion cards by their edges or their metal mounting brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface.

Accessing the internal components

Opening the server case

Caution

For correct cooling and air flow, always reinstall the side panel and the air duct (if included) before you turn on the server. Operating the server without the cover in place can damage server components.

Because the components inside your server are extremely sensitive to static electricity, make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage.

To open the server case:

1Follow the instructions in “Preventing static electricity discharge” on page 18.

2Turn off the server, then unplug the power cords and all other cables connected to the server.

Warning

This server may have two power cords. To disconnect internal AC power, you must unplug both power cords.

3Remove the case cover thumbscrew.

4Lift the cover release lever.

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CHAPTER 4: Installing Components

5Swing the side panel away from the computer.

6Lift the panel away from the server and place it out of the way.

Removing the bezel assembly

To remove the bezel assembly:

1 Follow the instructions in “Opening the server case” on page 19.

2After removing the side panel, press the three black plastic tabs (positions indicated by the arrows) to release the right side of the bezel.

3Swing the right side of the bezel out until the left side of the bezel can be disengaged from the left side of the computer, then remove the bezel.

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Removing the processor air duct

To remove the processor air duct:

1Follow the instructions in “Preventing static electricity discharge” on page 18.

2Follow the instructions in “Opening the server case” on page 19.

3Remove the cables from the air duct cable clip.

4Grasp the air duct handle and remove the processor air duct from the chassis.

Air duct

 

 

 

Processor air duct

handle

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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CHAPTER 4: Installing Components

Installing the processor air duct

Important

Be careful not to snag or unplug the fan cable when you install the processor air duct.

To install the processor air duct:

1Align the left side of the processor air duct with the front fan and insert the installation tabs on the bottom of the air duct into the installation holes in the side of the chassis.

Processor air duct installation tabs

Processor air duct installation holes

2Press the processor air duct into place.

3Place the diskette cable and hard drive power cable behind the cable clip on the processor air duct.

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Installing the bezel assembly

Important

If you have installed any new drives in the external drive bays, make sure to remove the corresponding filler panels in the bezel before installing it.

To install the bezel assembly:

1Insert the tabs on the left side of the bezel into the slots in the left side of the computer.

2Swing the right side of the bezel in to insert the tabs on the right side of the bezel into the slots on the right side of the computer.

3Press the right side of the bezel firmly until it snaps into place.

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CHAPTER 4: Installing Components

Closing the server case

To close the server case:

1Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case.

2Align the panel tabs into the bottom case notches, then swing the side panel toward the top of the computer to secure it into place.

3Replace the case cover thumbscrew.

4Reconnect the power cords and all other cables.

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Installing drives

Your server’s basic configuration includes one CD or DVD drive and one 3.5-inch diskette drive. Your server also has an additional 5.25-inch drive bay and 3.5-inch drive bay.

Your server can have as many as four SATA (standard) or SCSI (optional) drives in three internal drive bays and one external fixed drive bay (the bottom 3.5-inch bay).

CD or DVD drive

5.25-inch drive bay

3.5-inch floppy drive

3.5-inch external drive bay

As you prepare to install drives, remember:

Do not use the top 5.25-inch drive bay for drives which have electronic components exposed on the top. Drive mounting rails at the top of the bay may damage any exposed electronic components.

Before you install a drive, see the drive’s documentation for information on configuring the drive, setting drive jumpers, and attaching cables.

IDE drives can be configured as master, slave, or cable-select.

If cable-select is available (drive assignments will be marked on the cable), the IDE cable assigns the master/slave positions to the drives it connects. You can override these assignments using the jumpers on the drives.

If cable-select is not available and only one drive is attached to an IDE controller cable, configure the drive as master if it is a CD or DVD drive. If two drives of any type are attached to the cable, configure one as master and one as slave.

You may need to configure the drives you install using the BIOS Setup utility. Press F2 at startup to open the BIOS Setup utility.

Installing or replacing a fixed or removable-media drive

Use these instructions to install or replace a diskette, CD, DVD, hard drive, or tape drive.

To install a drive in an external drive bay:

1Follow the instructions in “Preventing static electricity discharge” on page 18.

2 Follow the instructions in “Opening the server case” on page 19.

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CHAPTER 4: Installing Components

3If you are replacing a CD, DVD, or diskette drive, go to Step 6, otherwise follow the instructions in “Removing the bezel assembly” on page 20.

4If you are adding a new drive to an available drive bay, remove the EMI shield from the bay by pulling the shield out of the bay.

EMI shield

5Slide the green drive retainer lever toward the back of the drive bay, then go to Step 8.

6Disconnect the old drive’s cables from the back of the drive.

7Slide the green drive retainer lever toward the back of the drive bay, then pull the drive out of the bay.

Drive retainer lever

8Set any jumpers on the new drive. See the drive’s documentation for further instructions.

Important

If you are installing a hard drive in the bottom, external 3.5-inch drive bay, the green drive retainer lever will not slide forward to lock the drive into place. Instead, you must use a screw to secure the drive in the bay.

9Slide the new drive into the drive bay allowing it to protrude enough to line up with the bezel when it is replaced, then push the green drive retainer lever toward the front of the drive bay to lock the drive into place.

Tip

When installing a CD, DVD, tape drive, or diskette drive, if the green drive retainer lever will not slide forward all the way to lock the drive into place, move the drive slightly, until the lever can be moved forward enough to lock the drive into place.

10Connect the power and data cables.

11Follow the instructions on “Installing the bezel assembly” on page 23.

12Follow the instructions in “Closing the server case” on page 24.

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Installing or replacing a hard drive

Important

To install a hard drive in the bottom external 3.5-inch drive bay, follow the instructions in “To install a drive in an external drive bay:” on page 25.

Use these instructions to install or replace a hard drive.

To install a hard drive in an internal drive bay:

1Follow the instructions in “Preventing static electricity discharge” on page 18.

2Follow the instructions in “Opening the server case” on page 19.

3If you are replacing a drive, go to Step 4. - OR -

If you are adding a new drive to an available drive bay, slide the green drive retainer lever toward the front of the drive bay, then go to Step 6.

4Disconnect the old drive’s cables from the front of the drive.

5Slide the green drive retainer lever toward the front of the drive bay, then pull the drive out of the bay.

Drive retainer lever

6Set any jumpers on the new drive. See the drive’s documentation for further instructions.

7Slide the new drive into the drive bay as far as it will go, then slide the green drive retainer lever toward the back of the drive bay to lock the drive into the bay.

Tip

If the green drive retainer lever will not slide back all the way to lock the drive into place, move the drive slightly, until the lever can be moved back enough to lock the drive into place.

8Connect the power and data cables.

9Follow the instructions in “Closing the server case” on page 24.

10 Format and partition the drive as necessary.

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CHAPTER 4: Installing Components

Configuring your onboard RAID solution

Your server comes equipped with an onboard chipset for a SATA RAID solution, which supports RAID levels 0 (striping), 1 (mirroring), 5 (distributed data and parity), and 10 (RAID 0 + 1). You enable the onboard RAID solution in the BIOS (See “RAID Setup” on page 76) and configure RAID by launching the appropriate RAID BIOS console during the boot process.

Configuring the onboard SATA RAID solution

Level

Description and use

Pros

Cons

Number of

Fault

 

 

 

 

drives

Tolerant

 

 

 

 

 

 

0

Data divided into blocks and

High data

No fault tolerance.

One or two

No

 

distributed sequentially (pure

throughput for

Data is lost if a drive

(on this

 

 

striping). Use for non-critical data

large files.

fails.

server)

 

 

that requires high performance.

 

 

 

 

1

Data duplicated on another disk

100 percent

More disk space

Two

Yes

 

(mirroring). Use for read-intensive,

data

required. Reduces

 

 

 

fault-tolerant systems.

redundancy,

usable disk space to

 

 

 

 

providing fault

the size of the

 

 

 

 

tolerance.

smallest drive.

 

 

 

 

 

Reduced

 

 

 

 

 

performance during

 

 

 

 

 

rebuilds.

 

 

 

 

 

 

 

 

5

Stripes data at a block level across

Fast and

More disk space

Three

Yes

 

several drives and distributes parity

redundant

required. Reduces

 

 

 

among the drives. No single disk is

 

usable disk space to

 

 

 

devoted to parity.

 

75% of total storage

 

 

 

 

 

in the disk array.

 

 

10

A combination of RAID 1 and RAID

Fast and

An additional drive

Four

Yes

 

0. Raid 0 is used for performance,

redundant

required.

 

 

 

and RAID 1 is used for fault

 

 

 

 

 

tolerance.

 

 

 

 

 

 

 

 

 

 

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To launch the SATA RAID BIOS console:

1Restart your server.

2Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.

3From the Main BIOS menu, select the Advanced menu.

4Select the Integrated Devices sub-menu. The Integrated Devices sub-menu opens.

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5Select the NV RAID Configuration sub-menu. The NV RAID Configuration sub-menu opens.

6For the NV RAID Configuration option, click Enabled.

7Select the SATA channels your hard drives are connected to and set them to Enabled.

8Exit the BIOS Setup utility.

9Restart your server. During the boot process you will see the following message:

10Press F10. The RAID BIOS console opens.

11Configure the RAID options, then exit the RAID BIOS console.

12Reboot the server.

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To configure the SATA RAID solution:

1Open the RAID BIOS console as described in the previous procedure. The Define a New Array screen opens.

2Select a RAID Mode from the list at the top left of the screen.

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3Select a Stripping Block size from the list at the top right of the screen.

4Highlight the free disk you want to use from the list on the left side of the screen.

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5Press the right arrow key to move the disk to the Array Disks list on the right side of the screen. Do this for all disks you want to use in the array.

6Press F7 to finish creating the array. When the confirmation box opens, press Y to clear the data on the disks.

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The Array List opens showing the disks in the array.

7To make the array bootable, press B (Set Boot) to change Boot No to Boot Yes.

8Exit the RAID Configuration utility and reboot the server.

Installing memory

Caution

Use only 667 Mhz compliant, 240-pin, SDRAM unbuffered ECC DIMM memory modules.

The system board supports 4 DDR2 667 MHz vertical DIMMs to provide up to 8 GB of memory with ECC support. The 667 MHz differential memory clocks are driven by the AMD processor with length matching and impedance controlled through all the DIMM slots. Supported DIMM sizes include 256 MB, 512 MB, 1 GB, and 2 GB.

The BIOS configures the memory controller to run in either single channel or dual channel mode, depending on the following:

If one or more fully populated DIMM banks are detected, the memory controller will run in dual channel mode.

If only a single DIMM is present, the memory controller will run in single channel mode. DIMM banks must be populated using the following guidelines:

DIMM banks must be populated in order, starting with Bank 0.

Dual rank DIMMs must be populated before single rank DIMMs.

Channel B DIMM 2

Channel A DIMM 2

Channel B DIMM 1

Channel A DIMM 1

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To install or replace memory:

1Follow the instructions in “Preventing static electricity discharge” on page 18.

2Follow the instructions in “Opening the server case” on page 19.

3Pull the plastic tabs (1) away from the sides of the memory module slot. If you are replacing a memory module, lift the old memory module (2) out of the slot.

4Align the notch on the new module with the notch in the memory module slot and press the module firmly into the slot. The tabs on the sides of the memory slot should secure the memory module automatically.

5Follow the instructions in “Closing the server case” on page 24.

6Restart your server and open the BIOS Setup utility. Verify the System Memory listed in the Main menu. When you exit the BIOS Setup utility, make sure that the operating system loads completely.

Memory online sparing

The chipset on the system board in the server supports memory online sparing, which can provide a way to prevent data loss in case of DIMM failure. If a DIMM failure does occur, a DIMM fault LED adjacent to the DIMM slot will light orange to indicate the failed memory module.

Using memory online sparing, one DIMM per channel (selectable in the BIOS setup utility) is used as a memory spare (the spare DIMM must be equal to, or larger than, the largest DIMM in that channel). If a DIMM begins to fail, the contents of the failing DIMM is copied to the spare DIMM in that channel. When all of the data is copied, the primary DIMM is automatically removed from service. Since one DIMM per channel is always maintained as a spare, a maximum of only 75% of the installed memory is usable. Memory online sparing is configured in the BIOS.

Installing PCI expansion cards

Caution

This server does not have PCI hot-plug capability. Do not attempt to install or remove a PCI card without turning off your server and disconnecting it from the AC power source.

Use the following chart to determine the PCI slot into which you should install your expansion card.

PCI slot

Description

 

 

1

PCI Express - x16

 

 

2

PCI Express - x4

 

 

3

PCI Express - x8

 

 

4

PCI - Runs at 32-bits

 

 

5

PCI - Runs at 32-bits

 

 

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PCI slot 1

PCI slot 2

PCI slot 3

PCI slot 4

PCI slot 5

To replace, add, or reseat a PCI expansion card:

1Follow the instructions in “Preventing static electricity discharge” on page 18.

2Follow the instructions in “Opening the server case” on page 19.

3If you are replacing a card, disconnect any cables that are attached to the old card.

4Loosen the captive thumbscrew on the card retention bar and swing the bar out from the back of the chassis.

Card retention bar

Captive thumbscrew

5If you are replacing a card, remove the old expansion card. To loosen the card you can slightly rock the card end-to-end, but do not bend the card sideways.

Caution

Do not touch the contacts on the bottom part of the expansion card.

Touching the contacts can cause electrostatic damage to the card.

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6Press the new card into the expansion slot. To help insert the card you can slightly rock the card end-to-end, but do not bend the card sideways.

7Swing the card retention bar back into place and tighten the captive thumbscrew.

Card retention bar.

Captive thumbscrew

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8Connect any cables to the card. For more information, see the instructions in the card’s documentation.

9Follow the instructions in “Closing the server case” on page 24.

10 See the card’s documentation for software installation instructions.

Replacing the processor

Warning

The processors and heatsink may be hot if the computer has been running. Also, there may be sharp edges on the heatsink. Consider wearing protective gloves.

The system board has a single AM2 CPU socket which supports one AMD® Opteron™ or Athlon™ processor with 3.0 GHz Hyper Transport Bus. The system connects with the nVIDIA MCP 55 through the Hyper Transport Bus. The server automatically detects the processor each time you turn it on. Whenever you install a new processor, you should first install the most current version of the BIOS. For instructions, see “Updating the BIOS” on page 48.

Caution

A heatsink must be installed on the processor. Installing a processor without a heatsink could damage the processor.

To replace a processor:

1Install the most current BIOS version. For instructions, see “Updating the BIOS” on page 48.

2Follow the instructions in “Preventing static electricity discharge” on page 18. Make sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

3Follow the instructions in “Accessing the internal components” on page 19.

4Loosen the four screws holding the heatsink to the processor, then lift the heatsink off the processor.

Screw

 

 

 

 

Screw

 

 

 

 

 

 

 

 

 

Screw

 

 

 

 

 

 

Screw

Caution

The heatsink has Thermal Interface Material (TIM) on the bottom. Be careful not to damage this material when you remove the heat sink from the processor. If removing the heatsink also pulls the processor out of the processor socket, the processor could be damaged.

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5Unlock the retention lever and lift it up to release the processor.

6Lift the processor out of the socket and place it in a static-free bag or case for storage.

7Insert the new processor into the socket, making sure that the gold triangle on the corner is situated as shown in the following illustration.

Caution

The processor only fits the socket when oriented as indicated. Do not force the processor into the socket to avoid bending the pins or damaging the processor. If the processor does not fit completely, check its orientation and check for bent pins.

Gold triangle

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CHAPTER 4: Installing Components

8When the processor is oriented correctly and in place, press it firmly into the socket, rotate the retention lever into place until it clicks.

Caution

The heatsink has Thermal Interface Material (TIM) located on the bottom of it. Use caution when you unpack the heat sink so you do not damage the TIM. If you are reusing the original heatsink, make sure that the TIM on the bottom of the heatsink is not damaged. If the TIM is damaged, you should remove the old TIM, then apply new TIM to the bottom of the heatsink.

9Place the heatsink down onto the processor, then gently tighten the heatsink retaining screws to secure it into place.

10 Follow the instructions in “To close the server case:” on page 24.

Replacing a power supply module

Warning

The power supply modules in this server contain no user-serviceable parts. Only a qualified computer technician should service the power supply modules.

Your server comes with 3-wire AC power cords fitted with the correct plug style for your region. If this plug does not match the connector on your surge protector, UPS, or wall outlet, do not attempt to modify the plug in any way. Use a UPS or wall outlet that is appropriate for the supplied AC power cords.

If your server uses the optional hot-swappable, redundant power supplies and one of the two power supplies fails, the other power supply module supports the server while you replace the failed module. You do not need to turn off the server or disconnect peripheral devices to replace a failed power supply module.

To replace a power supply module:

1If you only have one power supply module, turn off your server.

2If you have two power supply modules, examine the LED indicators on the back of each power supply module to identify the failed module. The power supply module has failed if the orange (right) LED indicator is on.

Power supply handle

Power supply fault LED

Power connector

Power supply latch

Power on LED

3Unplug the power cord from the failed power supply module.

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4While pressing the green latch on the power supply module, grasp the handle and pull the module straight out from the server.

5Slide the new power supply module into the empty power supply bay until the green latch snaps into place.

6Plug the power cord into the new power supply module.

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Replacing a fan

Important

Make sure that you replace a fan with an identical replacement fan.

To replace a front fan:

1Follow the instructions in “Preventing static electricity discharge” on page 18.

2Follow the instructions in “Opening the server case” on page 19.

3Remove the processor air duct by following the instructions in “Removing the processor air duct” on page 21.

4Unplug the fan cable from the fan connector on the system board.

Fan retention tab

Fan release tab

Fan handle

Fan retention tab

Fan cable

5Grasp the fan handle and press the fan release tab, then disengage the fan and move it away from the chassis.

6Pull the fan from the chassis.

7Insert the new fan into the opening left by the old fan, then insert the fan retention tabs and fan release tab into the chassis until it snaps into place.

8Plug the fan cable into the fan connector on the system board.

9Replace the processor air duct by following the instructions in “Installing the processor air duct” on page 22.

10 Follow the instructions in “Closing the server case” on page 24.

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To replace a back fan:

1Follow the instructions in “Preventing static electricity discharge” on page 18.

2Follow the instructions in “Opening the server case” on page 19.

3Unplug the fan cable from the fan connector on the system board.

Fan cable

Fan retention screw

Fan retention screw

4Unscrew the four fan retention screws holding the fan to the back of the chassis.

5Pull the fan from the chassis, noting the orientation.

Important

Make sure that the new fan is oriented the same way (air flow) as the old fan.

6Insert the new fan into the chassis, then replace the fan retention screws.

7Plug the fan cable into the fan connector on the system board.

8Follow the instructions in “Closing the server case” on page 24.

Replacing the CMOS battery

Warning

There is a danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type of battery recommended by the manufacturer. Dispose of used batteries following the manufacturer’s instructions.

If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off the server, replace the CMOS battery with an equivalent battery.

To replace the battery:

1Print the appendix for BIOS Settings in this guide.

2 Follow the instructions in “Opening the BIOS Setup utility” on page 48.

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CHAPTER 4: Installing Components

3Record the BIOS settings on your printout, then close the utility.

4Turn off your server, then follow the instructions in “Preventing static electricity discharge” on page 18.

5Follow the instructions in “Opening the server case” on page 19.

6Locate the old battery on the system board and note its orientation (see “System board” on page 5 for the general location of the battery). You will need to install the new battery the same way.

Battery retention clip

7Push the battery retention clip away from the battery until the battery pops up.

8Remove the old battery.

9Make sure that the positive (+) side of the new battery is facing correctly, then press the new battery into the socket until it snaps into place.

10Follow the instructions in “Closing the server case” on page 24.

11Turn on the server.

12Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.

13Restore any BIOS settings that you wrote down in Step 3.

14Save all your settings and close the BIOS Setup utility.

Replacing the system board

To replace the system board:

1Follow the instructions in “Preventing static electricity discharge” on page 18.

2Follow the instructions in “Opening the server case” on page 19.

3Remove the processor air duct by following the instructions in “Removing the processor air duct” on page 21.

4Remove the memory modules by following the instructions in “Installing memory” on page 34.

5Remove all of the expansion cards by following the instructions in “Installing PCI expansion cards” on page 35.

6Remove the heat sink and processor by following the instructions in “Replacing the processor” on page 38.

7Disconnect the power and data cables from the system board, noting their locations and orientation. (You will reconnect the cables after you install the new board.)

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8Remove the seven screws securing the system board to the case.

Screw

Screw

Screw

Screw

Screw

Screw

Screw

9Pull the system board away from the case and carefully remove it, then place it in a static-free bag on a stable work surface.

10Insert the new system board into the case, aligning the holes in the board with the threaded standoffs on the side of the case.

11Secure the system board to the case with the seven (7) screws you removed previously.

12Reinstall the memory by following the instructions in “Installing memory” on page 34.

13Reinstall the processor and heatsink by following the instructions in “Replacing the processor” on page 38.

14Connect the power and data cables.

15Reinstall the expansion cards by following the instructions in “Installing PCI expansion cards” on page 35.

16Follow the instructions in “Closing the server case” on page 24.

17Turn on your server.

18Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.

19Check BIOS settings to make sure that they detect the server’s new hardware, then save your changes (if any) and close the BIOS Setup utility.

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CHAPTER 4: Installing Components

46

CHAPTER5

Using the BIOS Setup Utility

Opening the BIOS Setup utility

Updating the BIOS

Recovering the BIOS

Resetting BIOS passwords

Updating or recovering the BMC

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CHAPTER 5: Using the BIOS Setup Utility

Opening the BIOS Setup utility

The BIOS Setup utility stores basic settings for your server. These settings include basic hardware configuration, resource settings, and password security. These settings are stored and saved even when the power is off.

Caution

The options in the BIOS Setup utility have been set at the factory for optimal performance. Changes to these settings will affect the performance of your server. Before changing any settings, write them down in case you need to restore them later. You can record the settings on a printout of this guide’s appendix for “BIOS Settings” on page 69.

To open the BIOS Setup utility:

1Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.

When you select menu items, the Item Specific Help box on the right side of the screen displays specific information about the selection. The command bar across the bottom of the screen shows the keys you press to access help, navigate through the menus, and perform other tasks.

2Select one of these menus:

Main gives you access to basic information and settings related to your server’s hardware and configuration.

Advanced gives you access to information and settings for PCI, peripheral devices, memory, and the chipset.

Boot gives you access to information and settings for startup features and startup sequences.

Security gives you access to settings related to system access passwords. For more information, see “Server security” on page 14.

Server gives you access to settings for system management, console redirection, event log configuration, and fault-resilient boot settings.

Exit gives you access to options for closing the BIOS Setup utility.

Updating the BIOS

To update the BIOS:

1Print the appendix for “BIOS Settings” on page 69.

2Restart your server, then press F2 when the Gateway logo screen appears during startup.

3Record any custom BIOS settings on your printout.

4Download the BIOS update files from support.gateway.com.

5Follow the instructions on the Web site or the readme.txt file in the downloaded zip file to update the BIOS.

6After you have updated the BIOS, restart your server and load the default BIOS values.

7Enter any custom BIOS settings you recorded in Step 3, then save your changes and close the BIOS Setup utility.

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Recovering the BIOS

If you encounter a problem while you are updating the BIOS, such as a power outage, the BIOS update may not be successful. If the system continues to try to boot from the new, corrupted BIOS, you can manually recover the old BIOS so you can try another update.

Important

This method does not work if the keyboard is connected through the KVM switch.

To create a recovery disk:

1Download 646MS100.WPH (the system BIOS for your server) from the Gateway Support Web page, then rename the file to BIOS.WPH.

2Download CRISDISK.ZIP (a Crash Recovery Diskette utility) from the Gateway Support Web page, then uncompress it to a folder.

3Copy BIOS.WPH (the file you renamed) to the same folder.

4Insert a blank, formatted floppy disk into your diskette drive.

5Run CRISDISK.BAT to create the recovery disk.

To recover the BIOS:

1Follow the instructions in “Preventing static electricity discharge” on page 18. Make sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2Follow the instructions in “Opening the server case” on page 19.

Caution

Moving the jumper while the power is on can damage your server. Always turn off the server and unplug the power cords and all other cables before changing the jumper.

3Remove the jumper across pins 1-2 of header J5 and place the jumper across pins 2-3 (as shown in the illustration).

4Follow the instructions in “Closing the server case” on page 24.

5Insert the recovery disk into the diskette drive.

6Turn on your server and wait until you hear “beep-beep-beep,” then turn off your server again.

7Follow the instructions in “Opening the server case” on page 19.

8Place the jumper back onto pins 1-2.

9Follow the instructions in “Closing the server case” on page 24.

10 Reboot the server and verify that the recovery was successful.

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CHAPTER 5: Using the BIOS Setup Utility

Resetting BIOS passwords

To reset BIOS passwords, you must either reset and clear all BIOS settings, or use the Clear Password jumper. To reset all BIOS settings, follow the instructions in “Resetting BIOS passwords” on page 50.

To clear the BIOS password(s):

1Follow the instructions in “Preventing static electricity discharge” on page 18. Make sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

Caution

Moving the jumper while the power is on can damage your server. Always turn off the server and unplug the power cords and all other cables before changing the jumper.

2Follow the instructions in “Opening the server case” on page 19.

3Remove the jumper across pins 1-2 of header J54-A, then place the jumper across pins 2-3.

J54A (reset) jumper

4Follow the instructions in “Closing the server case” on page 24.

5Reconnect the power cords and turn on the server. The BIOS password(s) is cleared.

6Turn off the server, then disconnect the power cords and all other cables connected to the server.

7Follow the instructions in “Opening the server case” on page 19.

8Place the jumper back onto pins 1-2.

9Follow the instructions in “Closing the server case” on page 24.

Updating or recovering the BMC

Updating or recovering the BMC firmware

To update or recover the BMC firmware:

1Download the BMC firmware zip file from support.gateway.com.

2Read the release notes for the firmware update.

3Follow the instructions on the Web site or in the readme.txt file in the downloaded zip file to update the firmware.

4When the BMC update is complete, reboot your server.

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CHAPTER6

Troubleshooting

Telephone support

Tutoring and training

Safety guidelines

Error messages

Troubleshooting

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CHAPTER 6: Troubleshooting

Telephone support

Before calling Gateway Customer Care

If you have a technical problem with your server, follow these recommendations before contacting Gateway Customer Care:

Make sure that your server is connected correctly to a grounded AC outlet that is supplying power.

If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely and plugged into the correct port or jack.

If you have recently installed hardware or software, make sure that you have installed it following the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.

If you have “how to” questions about using a program, see:

The program’s online Help

The program’s documentation

Your operating system’s documentation

The software or hardware manufacturer’s Web site

See “Troubleshooting” on page 57.

Have your client ID, serial number (usually located on the back of your server case), and order number available, along with a detailed description of your issue, including the exact text of any error messages, and the steps you have taken.

Make sure that your server is nearby at the time of your call. The technician may have you follow appropriate troubleshooting steps.

Consider using Gateway’s online technical support. Gateway’s Web site has FAQs, tips, and other technical help. You can also use the Web site to e-mail Customer Care. For more information, visit Gateway’s Customer Care Web site at support.gateway.com.

Telephone support

Gateway offers a wide range of customer service, technical support, and information services.

Telephone numbers

You can access the following services through your telephone to get answers to your questions:

Resource

Service description

How to reach

 

 

 

Gateway’s

Get tutorial assistance for software issues.

800-229-1103 (charged to your

fee-based software

 

credit card)

 

tutorial service

 

 

 

Gateway Customer

Talk to a Gateway Customer Care representative

877-485-1464 (US) (say the word

Care

about a non-tutorial technical support question.

“Server”) 800-846-3609 (Canada

 

 

and Puerto Rico)

 

 

605-232-2191

 

 

 

(all other countries)

 

 

 

 

Sales, accounting,

Get information about available systems, pricing,

800-846-2000

(US)

and warranty

orders, billing statements, warranty service, or

888-888-2037

(Canada)

 

other non-technical issues.

 

 

 

 

 

 

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Tutoring and training

Gateway's Customer Care professionals cannot provide hardware and software training. Instead, Gateway recommends the following training resources.

Resource

Service description

For more information

 

 

 

Gateway Learning

A variety of courses and tutorials are available on

www.gateway.com/training

Libraries

CD. Select from several easy-to-use learning

 

 

libraries.

 

 

 

 

Safety guidelines

While troubleshooting your server, follow these safety guidelines:

Never remove the top panel while your server is turned on and while the modem cable and the power cords are connected.

Do not attempt to open the monitor. To do so is extremely dangerous. Even if the power is disconnected, energy stored in the monitor components can be dangerous. Also, opening the monitor voids its warranty.

Make sure that you are grounded correctly before opening the server. For more information about preventing damage from static electricity, see “Preventing static electricity discharge” on page 18.

After you complete any maintenance task where you have to open the server case, make sure that you close the case and reconnect all cables before you restart your server.

Warning

To avoid bodily injury, do not attempt to troubleshoot your server problem if:

-The power cords or plugs are damaged

-Liquid has been spilled into your server

-Your server was dropped

-The case was damaged

Instead, unplug your server and contact a qualified computer technician.

Error messages

These messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a file to a write-protected diskette. Some messages, however, may indicate a problem that requires further troubleshooting.

Memory messages

Gate20 Error

The BIOS is unable to correctly control the system board’s Gate A20 function, which controls access of memory over 1 MB. This may indicate a problem with the system board.

Boot messages

Boot Failure ...

This is a generic message indicating the BIOS could not boot from a particular device. This message is usually followed by other information concerning the device.

Invalid Boot Diskette

A diskette was found in the drive, but it is not configured as a bootable diskette.

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CHAPTER 6: Troubleshooting

Drive Not Ready

The BIOS was unable to access the drive because it indicated it was not ready for data transfer. This is often reported by drives when no media is present.

A: Drive Error

The BIOS attempted to configure the A: drive during POST, but was unable to correctly configure the device. This may be due to a bad cable or faulty diskette drive.

Insert BOOT diskette in A:

The BIOS attempted to boot from the A: drive, but could not find a correct boot diskette.

Reboot and Select proper Boot device or Insert Boot Media in selected Boot device

BIOS could not find a bootable device in the system and/or removable media drive does not contain media.

NO ROM BASIC

This message occurs on some systems when no bootable device can be detected.

Storage Device messages

Primary Master Hard Disk Error

The IDE/ATAPI device configured as Primary Master could not be correctly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

Primary Slave Hard Disk Error

The IDE/ATAPI device configured as Primary Slave could not be correctly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

Secondary Master Hard Disk Error

The IDE/ATAPI device configured as Secondary Master could not be correctly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

Secondary Slave Hard Disk Error

The IDE/ATAPI device configured as Secondary Slave could not be correctly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

Primary Master Drive - ATAPI Incompatible

The IDE/ATAPI device configured as Primary Master failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

Primary Slave Drive - ATAPI Incompatible

The IDE/ATAPI device configured as Primary Slave failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

Secondary Master Drive - ATAPI Incompatible

The IDE/ATAPI device configured as Secondary Master failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

Secondary Slave Drive - ATAPI Incompatible

The IDE/ATAPI device configured as Secondary Slave failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

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S.M.A.R.T. Capable but Command Failed

The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command transaction failed.

This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard. S.M.A.R.T. failure messages may indicate the need to replace the hard disk.

S.M.A.R.T. Command Failed

The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command transaction failed.

This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard. S.M.A.R.T. failure messages may indicate the need to replace the hard disk.

S.M.A.R.T. Status BAD, Backup and Replace

A S.M.A.R.T. capable hard disk sends this message when it detects an imminent failure.

This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard. S.M.A.R.T. failure messages may indicate the need to replace the hard disk.

S.M.A.R.T. Capable and Status BAD

A S.M.A.R.T. capable hard disk sends this message when it detects an imminent failure.

This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard. S.M.A.R.T. failure messages may indicate the need to replace the hard disk.

Systemconfiguration messages

DMA-2 Error

Error initializing secondary DMA controller. This is a fatal error, often indication a problem with system hardware.

DMA Controller Error

POST error while trying to initialize the DMA controller. This is a fatal error, often indication a problem with system hardware.

Checking NVRAM..Update Failed

BIOS could not write to the NVRAM block. This message appears when the FLASH part is write-protected or if there is no FLASH part (System uses a PROM or EPROM).

Microcode Error

BIOS could not find or load the CPU Microcode Update to the CPU. This message only applies to INTEL CPUs. The message is most likely to appear when a brand new CPU is installed in a system board with an outdated BIOS. In this case, the BIOS must be updated to include the Microcode Update for the new CPU.

NVRAM Checksum Bad, NVRAM Cleared

There was an error in while validating the NVRAM data. This causes POST to clear the NVRAM data.

Resource Conflict

More than one system device is trying to use the same non-shareable resources (Memory or I/O).

NVRAM Ignored

The NVRAM data used to store Plug’n’Play (PnP) data was not used for system configuration in POST.

NVRAM Bad

The NVRAM data used to store Plug’n’Play (PnP) data was not used for system configuration in POST due to a data error.

Static Resource Conflict

Two or more Static Devices are trying to use the same resource space (usually Memory or I/O).

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CHAPTER 6: Troubleshooting

PCI I/O conflict

A PCI adapter generated an I/O resource conflict when configured by BIOS POST.

PCI ROM conflict

A PCI adapter generated an I/O resource conflict when configured by BIOS POST.

PCI IRQ conflict

A PCI adapter generated an I/O resource conflict when configured by BIOS POST.

PCI IRQ routing table error

BIOS POST (DIM code) found a PCI device in the system but was unable to figure out how to route an IRQ to the device. Usually this error is causing by an incomplete description of the PCI Interrupt Routing of the system.

Timer Error

Indicates an error while programming the count register of channel 2 of the 8254 timer. This may indicate a problem with system hardware.

Interrupt Controller-1 error

BIOS POST could not initialize the Master Interrupt Controller. This may indicate a problem with system hardware.

Interrupt Controller-2 error

BIOS POST could not initialize the Slave Interrupt Controller. This may indicate a problem with system hardware.

CMOS messages

CMOS Date/Time Not Set

The CMOS Date and/or Time are invalid. This error can be resolved by readjusting the system time in AMIBIOS Setup.

CMOS Battery Low

CMOS Battery is low. This message usually indicates that the CMOS battery needs to be replaced. It could also appear when the user intentionally discharges the CMOS battery.

CMOS Settings Wrong

CMOS settings are invalid. This error can be resolved by using AMIBIOS Setup.

CMOS Checksum Bad

CMOS contents failed the Checksum check. Indicates that the CMOS data has been changed by a program other than the BIOS or that the CMOS is not retaining its data due to malfunction. This error can typically be resolved by using AMIBIOS Setup.

Miscellaneous messages

Keyboard Error

Keyboard is not present or the hardware is not responding when the keyboard controller is initialized.

Keyboard/Interface Error

Keyboard Controller failure. This may indicate a problem with system hardware.

System Halted

The system has been halted. A reset or power cycle is required to reboot the machine. This message appears after a fatal error has been detected.

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Troubleshooting

First steps

Warning

To avoid bodily injury, do not attempt to troubleshoot your server problem if:

-The power cords or plugs are damaged

-Liquid has been spilled into your server

-Your server was dropped

-The case was damaged

Instead, unplug your server and contact a qualified computer technician.

Try these steps first before going to the following sections:

Make sure that the power cords are connected to your server and an AC outlet and that the AC outlet is supplying power.

If you use a surge protector or a UPS, make sure that it is turned on and is rated to handle the power required by your server.

If you added or removed server components before the problem started, review the installation procedures you performed and make sure that you followed each instruction. You may need to remove the device, uninstall the device’s software, then reinstall the device.

If an error message appears on the screen, write down the exact message before calling Gateway Customer Care. For instructions, see “Telephone support” on page 52.

Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Check your configuration settings.

When diagnosing problems, press the non-maskable interrupt (NMI) button to put the server into a halt state. For the location of the button, see “Front” on page 2.

If an error occurs in a program, see its documentation or online help.

Battery replacement

Warning

To avoid bodily injury, do not attempt to troubleshoot your server problem if:

-The power cords or plugs are damaged

-Liquid has been spilled into your server

-Your server was dropped

-The case was damaged

Instead, unplug your server and contact a qualified computer technician.

If you have problems after installing a new CMOS battery, try each of the following items, closing the case and restarting the server after each try:

Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Correct any discrepancies.

Remove the top panel by following the instructions in “Opening the server case” on page 19, then make sure that all cables inside the case are attached securely. Also, make sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins.

If you have the correct test equipment, make sure that the new battery has power. Although unlikely, your new battery may be defective.

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CHAPTER 6: Troubleshooting

Beep codes

Whenever a recoverable error occurs during the power-on self-test (POST), the BIOS displays an error message that describes the problem. The BIOS also sounds a beep code (one long tone followed by two short tones) during POST if the video configuration fails (a faulty video controller) or if an expansion card is not functioning correctly. One short beep indicates the BIOS will boot the operating system. No error found.

A PCI expansion card (for example, a RAID controller) can also issue audible errors by itself, usually consisting of one long tone followed by a series of short tones. For more information on the beep codes issued, check the documentation for that device.

The following table shows POST error beep codes. Prior to system video initialization, BIOS uses these codes to inform you of error conditions.

Beeps

Description

Troubleshooting steps

 

 

 

1

Memory refresh timer error

Reseat the memory modules or replace with

 

 

modules you know are good.

2

Parity error in the first 64 KB of memory.

Same as for 1 beep.

 

 

 

3

Base memory read/write test error

Same as for 1 beep.

 

 

 

4System board timer not operational.

Possiblesystem board malfunction. To eliminate the possibility of an add in-card problem, remove all expansion cards.

If the beep codeoccurs even when all expansion cards have been removed, the system board is at fault.

If the beep code does not occur when the expansion cards have been removed, one of the cards is causing the problem. Install the cards one at a time until the problem happens again. When the beep code returns, the most recent card you installed is at fault.

5A processor on the system board generated an error.

Remove one of the processors if two are installed, then try a known good processor in the first socket.

Same as for 4 beeps.

6

The keyboard controller (8042) may be

Remove the keyboard to see if the error goes

 

defective. The BIOS cannot switch to Protected

away. If it does, try a known good keyboard.

 

mode.

Same as for 4 beeps.

 

 

 

7

General exception error (processor exception

Same as for 5 beeps

 

error).

 

8

Display memory error (system video adapter).

If the system video adapter is an add-in card,

 

 

replace or reseat the video adapter. If the video

 

 

adapter is integrated into the system board, the

 

 

board may be faulty. Try using an add-in card.

 

 

 

9

The ROM checksum value does not match the

Same as for 4 beeps.

 

value encoded in the BIOS.

 

10

The shutdown register for CMOS RAM failed.

Same as for 4 beeps.

 

 

 

11

The cache memory test failed.

Same as for 4 beeps.

 

 

 

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LED information

See the following table for a description of this server’s LEDs and the information they provide:

LED Name

Function

Location

Color

Description

 

 

 

 

 

ID

Aid in server

Control panel and

Yellow

On - Server identification

 

identification

back of system

(front)

enabled

 

 

board

Blue (back)

 

System Fault

Visible fault

Control panel

Red

Off - System normal

 

warning

 

 

Blinking - Non-critical system

 

 

 

 

fault

 

 

 

 

On - Critical system fault

 

 

 

 

(system needs to be shut down

 

 

 

 

and serviced)

 

 

 

 

 

Hard drive tray

Indicate drive

Oneachharddrive

Blue or red

Blue (On) - Hard drive present

LEDs

status and activity

tray

 

Blue (Blinking) - Hard drive

 

 

 

 

activity

 

 

 

 

Red (On) - Hard drive fault

 

 

 

 

Red (Blinking) - Hard drive

 

 

 

 

rebuilding

 

 

 

 

Off - No hard drive access

NIC status LEDs

Identify NIC states

Control panel and

Blue (front)

Blue (On) - Link

 

 

back I/O panel

 

Blue (Blink) - Activity

 

 

RJ-45 connectors

 

Off - No link

 

 

 

 

LED 1 Green (On) - NIC linked

 

 

 

Green/

LED 1 Green (Blinking) - NIC 1

 

 

 

Orange

Gbps activity

 

 

 

(back)

LED 1 (Off) - No link

 

 

 

 

LED 2 Orange (On) Link speed

 

 

 

 

1 Gbps

 

 

 

 

LED 2 Green (On) - Link at

 

 

 

 

100 Mbps

 

 

 

 

LED 2 Green (Off) - Link at

 

 

 

 

10 Mbps

 

 

 

 

 

Power LED

Identify the power

Control panel

Blue

Off - Power is off

 

state of the system

 

 

Blinking - Power saving state

 

 

 

 

(S1, S3, or S4)

 

 

 

 

On - Power is on

AC power LED

Identify power

Power supply

Green or

Green (On) - Power supply good

 

supply fault

module

Orange

and receiving power

 

 

 

 

Orange (On) - Power supply

 

 

 

 

critical event causing shutdown

 

 

 

 

Orange (Blinking) - Close to

 

 

 

 

protection threshold or over

 

 

 

 

within 15 seconds

 

 

 

 

Off-Powersupplynotreceiving

 

 

 

 

power

 

 

 

 

 

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CHAPTER 6: Troubleshooting

BIOS

The settings in the BIOS Setup utility are not retained

Replace the CMOS battery. For instructions, see “Replacing the CMOS battery” on page 43.

Optical drive

Your server does not recognize an optical drive

Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Make sure that the IDE controllers are enabled. For more information, see “Using the BIOS Setup Utility” on page 47.

Reinstall the device driver. For instructions, see Using Your Server Companion DVD.

Make sure that the drive is configured correctly by following the instructions in the drive’s documentation.

Turn off your server, then remove the drive and push it in again to make sure the drive is seated correctly. For instructions, see “Installing or replacing a fixed or removable-media drive” on page 25.

Your optical drive tray does not open

Press a straightened paper clip wire into the optical drive’s manual eject hole. The drive tray opens.

If this problem happens frequently while the server is turned on, the drive may be defective.

Expansion cards

Your server does not recognize an expansion card

Restart your server.

Make sure that you have installed the necessary software or driver. For instructions, see the card’s documentation.

Reseat the expansion card and riser card. For instructions, see “Installing PCI expansion cards” on page 35.

Hard drive

The hard drive cannot be accessed, or you receive a “General failure reading drive C” error message

If a diskette is in the diskette drive, eject it and restart your server by pressing the reset button.

Restart your server by pressing the reset button.

Turn off your server, then remove all hard drives and push them in again to make sure the drives are seated correctly. For instructions, see “Installing or replacing a hard drive” on page 27.

If your server has been subjected to static electricity or physical shock, you may need to reinstall the operating system.

You receive a “Non-system disk” or “disk error” error message

Eject the diskette from the diskette drive, then press ENTER.

Make sure that your hard drive has an active partition. For more information, see “The master boot record is corrupted” on page 61.

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You are having problems with a SATA drive

For normal SATA drives (not SATA RAID), check the BIOS setup utility to see if the BIOS has recognized the drive.

Make sure that the power cable and SATA cables are attached securely to the drive cage.

If the drive is not detected, try a different SATA port.

Try swapping SATA cables between drives to determine if the cable is defective.

Try listening to the drive to determine if the drive is spinning up. If not, the drive may be defective.

The master boot record is corrupted

In a Windows network operating system, repair the master boot record using FDISK.

To repair the master boot record:

At the command prompt, type fdisk/mbr, then press ENTER.

Internet

You cannot connect to the Internet

Make sure that your account with your Internet Service Provider (ISP) is set up correctly. Contact your ISP technical support for help.

Make sure that you do not have a problem with your modem.

Keyboard

Liquid has been spilled into the keyboard

If you spilled liquid in the keyboard, turn off your server and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it. This type of damage is not covered by your server’s warranty.

Memory

Memory errors were detected during server start up

Open your server and make sure that the memory modules are installed correctly. For instructions, see “Installing memory” on page 34.

A memory module may be defective. If possible, try another memory module and see if the error repeats.

Monitor

Your server is running but there is no picture

Adjust the brightness and contrast controls to the center position.

Make sure that the monitor is plugged in and turned on. If the monitor is turned on, the power LED should be lit.

Check the cable for bent or damaged pins.

Connect your monitor to another computer, or connect a monitor that you know works to your server.

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CHAPTER 6: Troubleshooting

The color is not uniform

Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity.

Make sure that:

The monitor is not positioned too close to another monitor, electric fan, or fluorescent light.

You demagnetize the screen using the monitor’s degauss feature. For more information on degauss, see the monitor’s documentation.

A horizontal line or wire is visible across the CRT monitor screen

The monitor may use thin damper wires, located approximately 1/3 of the way from the upper and lower screen edges, to stabilize the internal aperture grille. These wires are most obvious when the monitor displays a white background. The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence. The damper wire is a critical part of the overall monitor design and does not negatively affect the monitor’s function.

Power

You press the power button, but the server does not turn on

If the power button LED is green, the server is turned on, but you may not be seeing an image on the monitor. For monitor troubleshooting, see “Monitor” on page 61.

If your server is plugged into a surge protector or UPS, make sure that the surge protector or UPS is connected securely to an electrical outlet, turned on, and working correctly. One way to check this is to plug the server directly into a wall outlet, bypassing the surge protector or UPS.

Make sure that the electrical outlet is working by plugging a working device, such as a lamp, into the outlet, then turning it on to test the outlet.

Open your server and make sure that the power supply module cage cable is connected correctly to the system board.

When you turn on the server, it makes several short beeps

The short beeps indicate the server has encountered some type of error. See “Beep codes” on page 58.

Processor

Your server does not recognize a new processor

Make sure that the processor is fully seated in its socket. The processor should be recognized automatically if it is installed correctly.

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APPENDIXA

Server Specifications

63

APPENDIX A: Server Specifications

The following specifications are for the standard configuration. Your server may contain optional equipment. All specifications are subject to change.

System specifications

Case size

Tower (with standard power supply): 8 × 16.5 × 19.8 inches

 

(203.2 × 419.2 × 502.7 cm)

 

Tower (with redundant power supplies) 8 × 16.5 × 22.2 inches

 

(203.2 × 419.2 × 563 cm)

Weight

Approximately 32 lbs (14.5 kg) (varies by configuration)

 

 

 

Fans

 

 

 

 

 

Ports

PS/2 keyboard/mouse (2)

 

USB (6)

 

Serial (1)

 

VGA (1)

 

RJ-45 LAN (2)

 

 

Drives

Two 5.25” external drive bays.

(removable

Two 3.5” external drive bays.

media)

Optional drives:

 

3.5-inch diskette

 

CD-ROM, CD-R, or DVD-ROM

 

Tape drive

Hard Drives

Support for as many as four 3.5” SATA, SATA II, or SAS drives

 

 

 

Supports full-height PCI expansion cards up to 10.8 inches (27.5 cm) long

 

 

Power supply

Single 400 W fixed power supply (standard), or

modules

Two 520 W, hot-swap, redundant power supply modules (optional).

Operating

 

 

systems

 

 

 

 

 

 

 

Red Hat Linux Enterprise 4.0 32/64 bit Editions

 

SuSe Linux Enterprise 10.0 32/64 bit Editions

Certifications

FCC Class B

 

UL

 

cUL

 

 

 

System board specifications

 

Single AM2 socket

 

Supports one (1) AMD Athlon or one (1) AMD Opteron 1200 Series processor

 

with 3.0 GHz Hyper Transport Bus

 

NVIDIA nFORCE 3600 (MCP55 Professional)

 

 

Memory

Four DIMM slots support as many as 8 GB total memory

 

DDR2 667Mhz ECC Unbuffered DIMM modules

 

DIMM organization x72 ECC

 

240-pin DIMMs (256 MB, 512 MB, 1 GB, or 2 GB only)

 

 

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PCI device/slot

PCI slots:

 

Slot 1 - PCI Express x16

 

Slot 2

- PCI Express x4

 

Slot 3

- PCI Express x8

 

Slot 4

- PCI 32-bit

 

Slot 5

- PCI 32-bit

 

 

Video

Integrated Matrox G200 Graphics Core with 2.25 MB

 

Up to 1280 × 1024, 8 bpp or 1024 × 768, 16 bpp

RAID

Six Serial ATA 2.0 ports from the MCP55 supporting entry level RAID

 

functionality, including RAID levels 0, 1, 5, and 10.

 

 

LAN

On-board Marvel Ethernet NIC

 

10Base-T/100Base-TX/1000Base-T

 

PXE support

ACPI

ACPI compliance

 

Supports S0 and S4

 

 

Hardware

Main logic board sensors:

Monitor

Voltage sensors

 

Temperature sensors

 

Adaptive fan speed control and fan speed detection

 

 

 

 

Environmental specifications

The following specifications identify maximum environmental conditions. At no time should the server run under conditions which violate these specifications.

Variable

Requirements

 

 

Temperature

Maximum rate of change: 18°F (10°C) per hour

 

Nonoperating: -4° to 140°F (-20° to 60°C)

 

Operating: 41° to 95°F (5° to 35°C); derated 0.9°F (0.5°C) for every

 

1,000 feet (305 meters)

 

 

Altitude

12,500 feet (3,810 meters) maximum

 

 

Humidity

Operating: 20% to 80% relative, non-condensing

 

Nonoperating: 20% to 90% relative non-condensing at 86° F (30° C)

 

 

Shock

Operating: 2.0 g, 11 msec, ½ sine

 

Packaged: Operational after 18-inch free fall (cosmetic damage might

 

occur)

AC input power

100-127 V, 10.0 A, 50/60 Hz max.

 

200-240 V, 5.0 A, 50/60 Hz max.

 

 

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APPENDIX A: Server Specifications

Electronic specifications

Memory map

Address Range (hex)

Amount

Function

 

 

 

0 to 07FFFFh

640 KB

DOS region, base system memory

 

 

 

0A0000h to 0BFFFFh

128 KB

Video or SMM memory

 

 

 

0C0000h and 0DFFFFh

128 KB

Expansion card BIOS and buffer area

 

 

 

0E0000h to 0FFFFFh

128 KB

System BIOS

 

 

 

0E0000h to 0EFFFFh

2 MB

Extended system BIOS

 

 

 

FC000000h to FFFFFFFFh

64 MB

PCI memory space

 

 

 

Interrupts

The following table reflects a typical configuration, but you can change these interrupts. Use this information to determine how to program each interrupt. The actual interrupt map is defined using configuration registers in the ICH5-R (I/O controller). I/O Redirection Registers in the I/O APIC are provided for each interrupt signal. The signals define hardware interrupt signal characteristics for APIC messages sent to local APIC(s).

Important

If you disable an IDE controller to free the interrupt for that controller, you must physically unplug the IDE cable from the system board. Simply disabling the drive by configuring the BIOS does not make the interrupt available.

I

Interrupt

Description

 

 

IRQ0

Timer/counter, HPET #0 in legacy

 

replacement Mode. In APIC mode, cascade

 

from 8259 controller 1

IRQ1

Keyboard controller

 

 

IRQ2

Slave controller INTR output. In APIC mode

 

Timer/counter, HPET #0

IRQ3

Serial port A

 

 

IRQ4

Serial port B

 

 

IRQ5

Parallel port

 

 

IRQ6

Diskette controller

 

 

IRQ8

Real-time clock/HPET#1 in legacy

 

replacement mode

 

 

IRQ9

Generic, Option for SCI

 

 

IRQ10

Generic, Option for SCI

 

 

IRQ11

HPET #2, option for SCSI, TCO

 

 

IRQ12

Mouse controller

 

 

IRQ13

System interrupt/FERR

 

 

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Interrupt

Description

 

 

IRQ14

Primary ATA, legacy mode

 

 

PIRQA

USB 1.1 controller 1 and 4

 

 

PIRQB

Video

 

 

PIRQC

USB 1.1 controller 3, Native IDE, SATA

 

 

PIRQD

USB 1.1 controller 2

 

 

PIRQE

Option for SCI, TCO, HPET #0,1,2

 

 

PIRQF

Option for SCI, TCO, HPET #0,1,2

 

 

PIRQG

Option for SCI, TCO, HPET #0,1,2

 

 

PIRQH

USB 2.0 EHCI controller 1, Option for SCI,

 

TCO, HPET #0,1,2

 

 

Ser IRQ

SIO3

 

 

Additional specifications

For more information about your server, such as memory size, hard drive size, and processor type, visit Gateway’s Support page at support.gateway.com. The Support page also has links to additional Gateway documentation and detailed specifications for your own server.

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APPENDIX A: Server Specifications

68

APPENDIXB

BIOS Settings

69

APPENDIX B: BIOS Settings

If you ever need to restore your BIOS settings, such as after a system board change, a record of the settings will make the process much easier. You can print this appendix, then record your custom BIOS settings on the printout. Only settings which can be changed are listed. For a complete list of viewable BIOS settings, run the BIOS Setup utility.

To view all BIOS settings:

1Restart your server

2Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.

3Select menus and submenus to display setting information.

Caution

Setting the wrong values in the Advanced Menu may cause the server to malfunction.

System Overview

AMIBIOS (Version, Build date, System ID, Version), Processor (Type, Speed, Count)

System Memory (Size)

 

 

System Time

HH:MM:SS

 

 

 

 

 

 

System Date

DAY MM/DD/YYYY

 

 

 

 

 

 

 

 

 

CPU Configuration

Module Version

 

 

 

 

 

 

 

Physical count

 

 

 

 

 

 

 

Logical count

 

 

 

 

 

 

 

Manufacturer and type

 

 

 

 

 

 

 

Revision

 

 

 

 

 

 

 

Cache L1

 

 

 

 

 

 

 

Cache L2

 

 

 

 

 

 

 

Speed

 

 

 

 

 

 

 

Current FSB Multiplier

 

 

 

 

 

 

 

Maximum FSB Multiplier

 

 

 

 

 

 

 

Able to Change Freq.

 

 

 

 

 

 

 

uCode Patch Level

 

 

 

 

 

 

 

GART Error Reporting

Enabled

 

 

 

Disabled

 

 

MTRR Mapping

Continuous

 

 

 

Discrete

 

 

 

 

BIOS menu

Memory

Setting

Value

Configuration

BIOS submenu

Main

 

 

 

Advanced

 

 

 

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BIOS menu

BIOS submenu

Setting

Value

 

 

 

 

 

 

Memory Performance Mode

Non-Redundant

 

 

 

Interleaved

 

 

 

Single Channel

 

 

 

Mirror

 

 

 

Mirrors branch space

 

 

 

Between branches

 

 

 

 

 

 

Total Memory Capacity

 

 

 

 

 

 

 

Memory Redundancy

Non-Redundant

 

 

 

Mirror

 

 

 

 

 

 

DIMM 1

(Size)

 

 

 

(Not Installed)

 

 

DIMM 2

(Size)

 

 

 

(Not Installed)

 

 

 

 

 

 

DIMM 3

(Size)

 

 

 

(Not Installed)

 

 

DIMM 4

(Size)

 

 

 

(Not Installed)

 

 

 

 

 

IDE Configuration

 

 

 

 

 

 

 

 

OnBoard IDE Controller

Disabled

 

 

 

Enabled

 

 

 

 

 

 

Serial-ATA Devices

Disabled

 

 

 

Device 0

 

 

 

Device 0/1

 

 

 

Device 0/1/2

 

 

nVidia RAID Setup

Selects RAID Setup

 

 

 

sub-menu.

 

 

 

 

 

 

Primary IDE Master

(auto-detected)

 

 

 

Selects IDE

 

 

 

Configuration

 

 

 

sub-menu.

 

 

Primary IDE Slave

(auto-detected)

 

 

 

Selects IDE

 

 

 

Configuration

 

 

 

sub-menu.

 

 

 

 

 

 

Serial-ATA 0 Primary Channel

(auto-detected)

 

 

 

Selects IDE

 

 

 

Configuration

 

 

 

sub-menu.

 

 

Serial-ATA 0 Secondary

(auto-detected)

 

 

Channel

Selects IDE

 

 

 

Configuration

 

 

 

sub-menu.

 

 

 

 

 

 

Serial-ATA 1 Primary Channel

(auto-detected)

 

 

 

Selects IDE

 

 

 

Configuration

 

 

 

sub-menu.

 

 

Serial-ATA 1 Secondary

(auto-detected)

 

 

Channel

Selects IDE

 

 

 

Configuration

 

 

 

sub-menu.

 

 

 

 

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APPENDIX B: BIOS Settings

BIOS menu

BIOS submenu

Setting

Value

 

 

 

 

 

 

Serial-ATA 2 Primary Channel

(auto-detected)

 

 

 

Selects IDE

 

 

 

Configuration

 

 

 

sub-menu.

 

 

Serial-ATA 2 Secondary

(auto-detected)

 

 

Channel

Selects IDE

 

 

 

Configuration

 

 

 

sub-menu.

 

 

 

 

 

 

Hard Disk Write Protect

Disabled

 

 

 

Enabled

 

 

IDE Detect Time Out (Sec)

0, 5, 10, 15, 20, 25, 30,

 

 

 

35

 

 

 

 

 

 

ATA(PI) 80Pin Cable Detection

Host & Device

 

 

 

Host

 

 

 

Device

 

Super I/O

 

 

 

Configuration

 

 

 

 

 

 

 

 

Onboard Floppy Controller

Disabled

 

 

 

Enabled

 

 

Floppy A

Disabled

 

 

 

1.44 MB 3½”

 

 

 

2.88 MB 3½”

 

 

 

 

 

 

Serial Port 1 Address

Disabled

 

 

 

3F8

 

 

 

2F8

 

 

 

3E8

 

 

 

2E8

 

 

Serial Port 1 IRQ

IRQ3

 

 

 

IRQ4

 

 

 

IRQ10

 

 

 

IRQ11

 

 

 

 

 

 

PS/2 Keyboard

Present

 

 

 

 

 

 

PS/2 Mouse

Present

 

 

 

 

 

IPMI 2.0

(Nothing shown)

 

 

Configuration

 

 

 

Remote Access

(Nothing shown)

 

 

Configuration

 

 

 

 

 

 

 

USB Configuration

 

 

 

 

 

 

 

 

USB Devices Enabled (List of

 

 

 

USB devices detected by BIOS)

 

 

 

 

 

 

 

Legacy USB Support

Disabled

 

 

 

Enabled

 

 

 

Auto

 

 

USB 2.0 Controller Mode

FullSpeed (12 Mbps)

 

 

 

HiSpeed (480 Mbps)

 

 

 

 

 

 

BIOS EHCI Hand-Off

Disabled

 

 

 

Enabled

 

 

 

 

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BIOS menu

BIOS submenu

Setting

Value

 

 

 

 

 

 

USB Mass Storage Device

Selects USB Mass

 

 

Configuration

Storage Device

 

 

 

Configuration

 

 

 

submenu with USB

 

 

 

Device enable

 

 

 

 

 

PCI Configuration

 

 

 

 

 

 

 

 

NIC 1 PXE Option ROM

Disabled

 

 

 

Enabled

 

 

 

 

 

 

NIC 2 PXE Option ROM

Disabled

 

 

 

Enabled

 

 

NIC 3 PXE Option ROM

Disabled

 

 

 

Enabled

 

 

 

 

 

 

NIC 4 PXE Option ROM

Disabled

 

 

 

Enabled

 

 

NIC 5 PXE Option ROM

Disabled

 

 

 

Enabled

 

 

 

 

 

 

NIC 6 PXE Option ROM

Disabled

 

 

 

Enabled

 

 

PCIe Port1 Option ROM

Disabled

 

 

 

Enabled

 

 

 

 

 

 

PCIe Port2 Option ROM

Disabled

 

 

 

Enabled

 

 

PCIe Port3 Option ROM

Disabled

 

 

 

Enabled

 

 

 

 

 

 

PCI-X Port1 ROM

Disabled

 

 

 

Enabled

Boot

 

 

 

 

 

 

 

 

Boot Settings

 

 

 

Configuration

 

 

 

 

Quick Boot

Disabled

 

 

 

Enabled

 

 

 

 

 

 

Quiet Boot

Disabled

 

 

 

Enabled

 

 

Wait For ‘F1 If Error

Disabled

 

 

 

Enabled

 

 

 

 

 

 

Hit ‘F2’ Message Delay

Disabled

 

 

 

Enabled

 

Boot Device Priority

 

 

 

 

 

 

 

 

1st Boot Device

Varies (Specifies boot

 

 

 

sequence from the

 

 

 

available devices.)

 

 

nth Boot Device

Varies (Specifies boot

 

 

 

sequence from the

 

 

 

available devices.)

 

 

 

 

 

Hard Disk Drives

 

 

 

 

 

 

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APPENDIX B: BIOS Settings

BIOS menu

BIOS submenu

Setting

Value

 

 

 

 

 

 

1st Drive

Varies (Specifies boot

 

 

 

sequence from the

 

 

 

available devices.)

 

 

 

 

 

 

nth Drive

Varies (Specifies boot

 

 

 

sequence from the

 

 

 

available devices.)

 

Removable Drive

 

 

 

 

 

 

 

 

1st Drive

Varies (Specifies boot

 

 

 

sequence from the

 

 

 

available devices.)

 

 

nth Drive

Varies (Specifies boot

 

 

 

sequence from the

 

 

 

available devices.)

 

 

 

 

 

CD/DVD Drives

 

 

 

 

 

 

 

 

1st Drive

Varies (Specifies boot

 

 

 

sequence from the

 

 

 

available devices.)

 

 

 

 

 

 

nth Drive

Varies (Specifies boot

 

 

 

sequence from the

 

 

 

available devices.)

Security

 

 

 

 

 

 

 

 

 

Supervisor Password

 

 

 

(Installed/Not installed)

 

 

 

User Password (Installed/Not

 

 

 

installed)

 

 

 

 

 

 

 

Change Supervisor Password

 

 

 

(Set or clear Supervisor

 

 

 

password)

 

 

 

User Access Level

No Access

 

 

 

View Only

 

 

 

Limited

 

 

 

Full Access

 

 

 

 

 

 

Change User Password (Set or

 

 

 

clear User password)

 

 

 

Password Check

Disabled

 

 

 

Enabled

 

 

 

 

 

 

Boot Sector Virus Protection

Disabled

 

 

 

Enabled

 

 

Power & Reset Switches Inhibit

Disabled

 

 

 

Enabled

 

 

 

 

 

 

NMI control switch inhibit

Disabled

 

 

 

Enabled

Server

 

 

 

 

 

 

 

 

Remote Access

 

 

 

Configuration

 

 

 

 

 

 

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BIOS menu

BIOS submenu

Setting

Value

 

 

 

 

 

 

Remote Access

Disabled

 

 

 

Enabled

 

 

 

 

 

 

Serial Port Number (Base

COM1

 

 

address and IRQ)

 

 

 

Serial Port Mode

115200 8,n,1

 

 

 

57600 8,n,1

 

 

 

19200 8,n,1

 

 

 

09600 8,n,1

 

 

 

 

 

 

Flow Control

None

 

 

 

Hardware

 

 

 

Software

 

 

Redirection After BIOS POST

Disabled

 

 

 

Boot Loader

 

 

 

Always

 

 

 

 

 

 

Terminal Type

ANSI

 

 

 

VT100+

 

 

 

VT-UTF8

 

 

VT-UTF8 Combo Key Support

Disabled

 

 

 

Enabled

 

 

 

 

 

IPMI Configuration

 

 

 

 

 

 

 

 

Status of BMC

 

 

 

 

 

 

 

BMC Firmware Revision

 

 

 

 

 

 

 

View BMC Event Log

Provides data on

 

 

 

event log

 

 

 

 

 

 

Clear BMC System Event Log

 

 

 

 

 

 

 

Disable PEF

No

 

 

 

Yes

 

 

 

 

 

Restore on AC Power

 

Power Off

 

Loss

 

Power On

 

 

 

Last State

 

Wake on RING

 

Disabled

 

function

 

Enabled

 

 

 

 

Exit

 

 

 

 

 

 

 

 

 

Save Changes and Exit (F10)

 

 

 

 

 

 

 

Discard Changes and Exit

 

 

 

 

 

 

 

Discard Changes

 

 

 

 

 

 

 

Load Optimal Defaults

 

 

 

 

 

 

 

Load Custom Defaults

 

 

 

 

 

 

 

Save Custom Defaults

 

 

 

 

 

The following second level submenus are accessed from the submenu indicated in the first column.

75

APPENDIX B: BIOS Settings

BIOS submenu

BIOS 2nd level

Setting

Value

 

submenu

 

 

 

 

 

 

IDE

 

 

 

Configuration

 

 

 

 

RAID Setup

nVidia RAID Function

Enabled

 

 

 

Disabled

 

 

 

 

 

 

SATA 0 Primary Channel

Enabled

 

 

 

Disabled

 

 

SATA 0 Secondary Channel

Enabled

 

 

 

Disabled

 

 

 

 

 

 

SATA 1 Primary Channel

Enabled

 

 

 

Disabled

 

 

SATA 1 Secondary Channel

Enabled

 

 

 

Disabled

 

 

 

 

 

 

SATA 2 Primary Channel

Enabled

 

 

 

Disabled

 

 

SATA 2 Secondary Channel

Enabled

 

 

 

Disabled

 

 

 

 

BIOS submenu BIOS 2nd level

Setting

Value

submenu

 

 

 

 

 

IDE

 

 

Configuration

 

 

Primary IDE Master

(Below is shown information

 

(All IDE drives)

and options appropriate to

 

 

drive type)

 

 

 

 

 

Device

Device information

 

 

 

 

Vendor

Device vendor

 

 

 

 

Size

Device size

 

 

 

 

LBA Mode

Device LBA mode

 

 

 

 

Block Mode

Device block mode

 

 

 

 

PIO Mode

Device PIO mode

 

 

 

 

Async DMA

Device Async DMA mode

 

 

 

 

Ultra DMA

Device Ultra DMA mode

 

 

 

 

S.M.A.R.T.

Device S.M.A.R.T. support

 

 

 

 

Type

Not Installed

 

 

Auto

 

 

CD/DVD

 

 

ARMD

 

 

 

 

LBA/Large Mode

Disabled

 

 

Auto

 

Block (Multi-Sector Transfer)

Disabled

 

Mode

Auto

 

 

 

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BIOS submenu BIOS 2nd level

Setting

Value

submenu

 

 

 

 

 

 

PIO Mode

Auto

 

 

0

 

 

1

 

 

2

 

 

3

 

 

4

 

DMA Mode

Auto

 

 

SWDMA 0-2

 

 

MWDMA 0-2

 

 

UWDMA 0-6

 

 

 

 

S.M.A.R.T.

Auto

 

 

Disabled

 

 

Enabled

 

32Bit Data Transfer

Disabled

 

 

Enabled

 

 

 

BIOS submenu

BIOS 2nd level

Setting

Value

 

submenu

 

 

 

 

 

 

USB

 

 

 

Configuration

 

 

 

 

USB Mass Storage

 

 

 

Device Configuration

 

 

 

 

 

 

 

 

USB Mass Storage Reset Delay

10 Sec

 

 

 

20 Sec

 

 

 

30 Sec

 

 

 

40 Sec

 

 

Device #1

Only displayed if a device

 

 

 

is detected. Includes a

 

 

 

DeviceID string returned

 

 

 

by the USB device.

 

 

 

 

 

 

Emulation Type

Auto

 

 

 

Floppy

 

 

 

Forced FDD

 

 

 

Hard Disk

 

 

 

CDROM

 

 

Device #n

Only displayed if a device

 

 

 

is detected. Includes a

 

 

 

DeviceID string returned

 

 

 

by the USB device.

 

 

 

 

 

 

Emulation Type

Auto

 

 

 

Floppy

 

 

 

Forced FDD

 

 

 

Hard Disk

 

 

 

 

77

APPENDIX B: BIOS Settings

78

APPENDIXC

Legal Information

79

APPENDIX C: Legal Information

Important safety information

Warning

Always follow these instructions to help guard against personal injury and damage to your Gateway system.

Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.

Setting up your system

Read and follow all instructions marked on the product and in the documentation before you operate your system. Retain all safety and operating instructions for future use.

Do not use this product near water or a heat source such as a radiator.

Set up the system on a stable work surface.

The product should be operated only from the type of power source indicated on the rating label.

If your computer has a voltage selector switch, make sure that the switch is in the proper position for your area. The voltage selector switch is set at the factory to the correct voltage.

Openings in the computer case are provided for ventilation. Do not block or cover these openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system for ventilation when you set up your work area. Never insert objects of any kind into the computer ventilation openings.

Some products are equipped with a three-wire power cord to make sure that the product is properly grounded when in use. The plug on this cord will fit only into a grounding-type outlet. This is a safety feature. If you are unable to insert the plug into an outlet, contact an electrician to install the appropriate outlet.

If you use an extension cord with this system, make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating.

If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges.

Careduring use

Do not walk on the power cord or allow anything to rest on it.

Do not spill anything on the system.

Some products have a replaceable CMOS battery on the system board. There is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturer’s instructions.

When the computer is turned off, a small amount of electrical current still flows through the computer. To avoid electrical shock, always unplug all power cables and modem cables from the wall outlets before cleaning the system.

Warning

This unit has two power supplies. To remove power from all internal circuitry you must disconnect both power cords.

Unplug the system from the wall outlet and refer servicing to qualified personnel if:

The power cord or plug is damaged.

Liquid has been spilled into the system.

The system does not operate properly when the operating instructions are followed.

The system was dropped or the cabinet is damaged.

The system performance changes.

Replacement parts and accessories

Use only replacement parts and accessories recommended by Gateway.

Warning

To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line

cord.

Important

Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities.

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Regulatory compliance statements

United States of America

Federal Communications Commission (FCC)

Unintentional emitter perFCC Part 15

FCC Part 15 Class B Statement

This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio and television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna

Increase the separation between the equipment and receiver

Connect the equipment to an outlet on a different circuit from that to which the receiver is connected

Consult the dealer or an experienced radio/TV technician for help.

Compliance Accessories: The accessories associated with this equipment are: shielded video cable when an external monitor is connected. These accessories are required to be used in order to ensure compliance with FCC rules.

Caution

Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product.

Telecommunications perFCC part 68 (applicable to products fittedwith USA modems)

Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device. If requested, this information must be provided to the telephone company.

An FCC-compliant telephone line cord with a modular plug is required for use with this device. The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68-compliant. See installation instructions for details.

The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to the telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.

If this device causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved.

The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

This equipment cannot be used on telephone company-provided coin service. Connection to party line service is subject to state tariffs. Contact the state public utility commission or public service commission for information.

When programming or making test calls to emergency numbers:

Remain on the line and briefly explain to the dispatcher the reason for the call.

Perform such activities in the off-peak hours such as early morning or late evenings.

The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent, an identification of the business, other entity, or other individual sending the message, and the telephone number of the sending machine or such business, other entity, or individual. Refer to your fax communication software documentation for details on how to comply with the fax-branding requirement.

FCC declaration of conformity

Responsible party:

Gateway Companies, Inc.

610 Gateway Drive, North Sioux City, SD 57049

(605) 232-2000 Fax: (605) 232-2023

Product:

Gateway E-9232T Server

For unique identification of the product configuration, please submit the 10-digit serial number found on the product to the responsible party.

This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

81

APPENDIX C: Legal Information

Caution

Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product.

UL Warning

Before removing or installing the chassis cover, make sure that the system power is not turned on or connected to AC power.

Canada

IndustryCanada (IC)

Unintentional emitter perICES-003

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe A prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.

Telecommunications perIndustry Canada CS03 (for products fitted with an IC-compliant modem)

The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users’ satisfaction.

Before installing this equipment, users should make sure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Warning

To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself. Contact the appropriate inspection authority or an electrician, as appropriate.

Users should make sure, for their own protection, that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.

Laser safety statement

All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location.

Warning

Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive.

California Proposition 65 Warning

Warning

This product contains chemicals, including lead, known to the State of California to cause cancer and/or birth defects or reproductive harm.

82

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Environmental information

The product you have purchased contains extracted natural resources that have been used in the manufacturing process. This product may contain substances known to be hazardous to the environment or to human health.

To prevent releases of harmful substances into the environment and to maximize the use of our natural resources, Gateway provides the following information on how you can responsibly recycle or reuse most of the materials in your “end of life” product.

Waste Electrical and Electronic Equipment (commonly known as WEEE) should never be disposed of in the municipal waste stream (residential garbage collection). The “Crossed-Out Waste Bin” label affixed to this product is your reminder to dispose of your “end of life” product properly.

Substances such as glass, plastics, and certain chemical compounds are highly recoverable, recyclable, and reusable. You can do your part for the environment by following these simple steps:

When your electrical or electronic equipment is no longer useful to you, “take it back” to your local or regional waste collection administration for recycling.

In some cases, your “end of life” product may be “traded in” for credit towards the purchase of new Gateway equipment. Call Gateway to see if this program is

available in your area.

If you need further assistance in recycling, reusing, or trading in your “end of life” product, you may contact us at the Customer Care number listed in your product’s user guide and we will be glad to help you with your effort.

Finally, we suggest that you practice other environmentally friendly actions by understanding and using the energy-saving features of this product (where applicable), recycling the inner and outer packaging (including shipping containers) this product was delivered in, and by disposing of or recycling used batteries properly.

With your help, we can reduce the amount of natural resources needed to produce electrical and electronic equipment, minimize the use of landfills for the disposal of “end of life” products, and generally improve our quality of life by ensuring that potentially hazardous substances are not released into the environment and are disposed of properly.

Notices

Copyright © 2007 Gateway, Inc.

All Rights Reserved

7565 Irvine Center Drive

Irvine, CA 92618-2930 USA

All Rights Reserved

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway.

The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions. Gateway may improve and/or change products described in this publication at any time. Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Gateway reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.

TrademarkAcknowledgments

Trademarks used herein are trademarks or registered trademarks of Gateway, Inc. in the United States and other countries. All other brands and product names are trademarks or registered trademarks of their respective companies.

83

APPENDIX C: Legal Information

84

Index

Numerics

 

 

 

 

installing

25,

27

configuring

25

 

 

 

 

5.25-inch drive

 

 

 

location

2

 

diskette

2, 25, 27

 

 

 

 

 

 

 

cleaning

 

 

 

 

DVD

2

 

 

 

 

 

 

installing

25, 27

 

 

 

 

 

 

 

 

 

 

 

 

location

 

2

 

 

 

keyboard

12

 

installing

25

 

 

25, 27

 

 

 

 

 

 

screen

12

 

installing 5.25-inch

A

 

 

 

 

 

servers

12

 

installing CD

25,

27

 

 

accessories

 

 

 

 

 

tape drive 13

installing diskette

 

25,

27

 

 

 

 

 

 

CMOS battery

43

 

replacing

25

 

 

 

 

 

safety precautions

80

 

tape

13

 

 

 

 

 

 

see battery

 

 

 

 

 

 

 

add-in card

 

 

 

 

 

 

troubleshooting

60

 

 

 

 

 

 

 

conditioner

 

 

 

 

 

see card

 

 

 

 

 

 

 

DVD

 

 

 

 

 

 

 

 

 

 

 

line

8

 

 

 

 

 

 

 

 

 

 

administrator password

14

 

 

 

Server Companion

15

 

 

configuring

 

 

 

 

Advanced menu

 

 

 

 

DVD drive

 

 

 

 

 

 

 

48

onboard RAID

28

 

 

 

 

 

 

 

BIOS Setup utility

connections

 

 

see CD or DVD drive

 

 

B

 

 

 

 

 

keyboard

3

 

E

 

 

 

 

 

 

 

 

 

 

 

 

LAN

3

 

 

 

 

 

 

 

 

 

 

battery

 

 

 

 

 

lock slot

3

 

electronic specifications 66

 

replacing

 

 

 

 

monitor

3

 

electrostatic discharge (ESD)

18

troubleshooting

57

 

mouse

3

 

 

environmental specifications

65

beep codes

 

58

 

 

 

network

3

 

error messages

53

 

 

 

 

bezel assembly

 

 

 

parallel

3

 

Exit menu

 

 

 

 

 

 

 

 

 

 

power

3

 

 

 

 

 

 

 

 

 

installing

23

 

 

 

 

BIOS Setup utility

 

48

 

 

 

 

RJ-45

3

 

 

 

 

 

removing

20

 

 

 

 

expansion card

 

 

 

 

 

 

 

serial

3

 

 

 

 

 

 

 

BIOS

 

 

 

 

 

 

 

 

 

 

 

 

 

 

49

 

 

USB

2, 3

 

 

see card

 

 

 

 

 

 

recovering

 

 

VGA

3

 

 

 

 

 

 

 

 

 

 

 

resetting passwords

50

 

 

 

F

 

 

 

 

 

 

 

control panel

 

 

 

 

 

 

 

 

 

settings

 

69

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

location

2

 

fans

 

 

 

 

 

 

 

troubleshooting

60

 

 

 

42

 

 

 

 

 

BIOS Setup utility

 

 

cover panel

 

 

installing

 

 

 

 

 

 

 

removing

19

 

location

3

 

 

 

 

 

menus

48,

70

 

 

 

 

 

 

 

 

 

 

replacing

24

 

rear

3

 

 

 

 

 

 

navigating through

48

 

 

 

 

 

 

 

cover release latch

replacing

42

 

 

 

 

 

opening

48

 

 

 

 

 

 

 

passwords

14, 50

 

location

2

 

finding specifications

 

67

 

 

recording configuration

13

 

 

 

 

G

 

 

 

 

 

 

 

settings

 

70

 

 

 

D

 

 

 

 

 

 

 

 

 

 

 

submenus

76, 77

 

 

DDR SDRAM

 

 

Gateway

5

 

 

 

 

 

 

troubleshooting

60

 

see memory

 

Customer Care 52

 

 

 

BMC

 

 

 

 

 

device drivers

 

 

Learning Libraries

 

53

 

 

recovering

50

 

 

installing

15

 

Web address

5

 

 

 

 

boot

 

 

 

 

 

DIMM

 

 

 

 

H

 

 

 

 

 

 

 

device

9

 

 

 

 

see memory

 

 

 

 

 

 

 

 

menu

9

 

 

 

 

diskette drive

 

 

hard drive

 

 

 

 

 

 

Boot menu

 

 

 

 

 

installing

25,

27

indicator

2

 

 

 

 

 

BIOS Setup utility

48

location

2

 

LED indicator

2

 

 

 

 

C

 

 

 

 

 

replacing

25,

27

troubleshooting

60

 

 

 

 

 

 

 

display

 

 

 

 

heat sink

 

 

 

 

 

 

 

card

 

 

 

 

 

troubleshooting 61

installing

38

 

 

 

 

 

installing

35

 

 

documentation

 

help

 

 

 

 

 

 

 

reseating

35

 

 

Gateway Web site 5

telephone support

52

 

 

retention levers

3

 

Server Companion DVD 15

tutoring

53

 

 

 

 

 

slot location

5, 35

 

drive bays

 

 

 

hot-swap

 

 

 

 

 

 

 

troubleshooting

60

 

location

2

 

power supply module

40

 

case

 

 

 

 

 

drivers

 

 

 

 

hot-swap drives

 

 

 

 

 

interior

4

 

 

 

installing

15

 

location

2

 

 

 

 

 

opening

19

 

 

drives

 

 

 

 

 

 

 

 

 

 

 

 

CD or DVD drive

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CD

2, 25,

27

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

85

I

IDE

cables 25

drive configuration 25

indicators 2 LED 9

information LED 59

installing

5.25-inch drive 25, 27 add-in card 35 bezel assembly 23 card 35

CD or DVD drive 25, 27 CMOS battery 43 diskette drive 25, 27 expansion cards 35 fans 42

heat sink 38 media drive 25, 27 memory 34

PCI card 35

power supply module 40 processor 38

system board 44

interior case 4

Internet connection troubleshooting 61

interrupts 66

IRQ assignments 66

J

jacks

see connections

K

Kensington lock slot 3

keyboard cleaning 12 port 3

troubleshooting 61

L

LAN jack 3

LED

indicators 2, 9 information 59 power/sleep 9

LEDs

system board 59 line conditioners 8

lock

Kensington 3 key 2

Contents

location 2, 3

M

Main menu

BIOS Setup utility 48

maintenance cleaning 12 cleaning case 12

cleaning keyboard 12 cleaning screen 12 general guidelines 12 recordingBIOSconfiguration

 

13

 

 

master boot record

61

memory

 

 

 

installing

34

 

map

66

 

 

online sparing

35

troubleshooting

61

messages

53

 

 

monitor

 

 

 

cleaning

12

 

port

3

 

 

troubleshooting

61

motherboard

see system board mouse port 3

N

network jack 3 NMI 57

non-maskable interrupt 57

O

onboard RAID configuring 28

onboard SATA RAID 28 online memory sparing 35 opening case 19

operating system setting up 10

optical drive troubleshooting 60

P

parallel port 3

password

resetting BIOS 50 supervisor 14 user 14

ports

see connections

POST (power-on self-test) 9 power

button 2, 8, 9, 10 cord connector 3 indicator 2, 9 LED 2

line conditioners 8 protecting from surges 8 reset button 2

source problems 8 static electricity 18 troubleshooting 62

uninterruptible power supply (UPS) 8

power supply uninterruptible 8

power supply module installing 40

power/sleep LED 9 power-on self-test 9

processor

heat sink 38 installing 38 replacing 38 troubleshooting 62

R

RAID configuration onboard SATA 28

RAM

see memory rear fan 3

recovering BIOS 49 BMC 50

removing

see installing

replacing fans 42

processor 38 see installing

resources interrupts 66

memory map 66 RJ-45 jack 3

S

safety

general precautions 8, 80 guidelines for

troubleshooting 53 static electricity 18

screen

cleaning 12 troubleshooting 61

SDRAM

see memory security

86

set passwords 14 setting up in BIOS 14 supervisor password 14 system 14

user passwords 14 using password 14

Security menu

BIOS Setup utility 48 serial number 52

serial port 3

Server Companion DVD 15

Server menu

BIOS Setup utility 48

setting up hardware 8

operating system 10 safety precautions 8, 12, 80

Setup utility

see BIOS Setup utility

sparing

memory online 35

specifications 63, 67 electronic 66 environmental 65 system board 64

starting server 8 static electricity 18

supervisor password

see administrator password Support 67

system 64 administration 13 control 13 security 14 specifications 64 startup 8

system board components 5 installing 44 replacing 44 specifications 64

thumbscrew location 3 system board LEDs 59

system configuration protecting with passwords

14 system interrupts 66

system recovery

recordingBIOSconfiguration

13

T

tape drive cleaning 13

technical support

www.gateway.com

Customer Care 52 resources 52

tips before contacting 52 telephone support 52

training CD 53

Gateway Learning Libraries

53

troubleshooting add-in card 60 battery 57 beep codes 58 BIOS 60

card 60

error messages 53 expansion card 60 general guidelines 57

general safety guidelines 53 hard drive 60

Internet connection 61 keyboard 61

LED information 59 master boot record 61 memory 61

monitor 61 optical drive 60 power 62

power source problems 8 processor 62

safety guidelines 53 technical support 52 telephone support 52 video 61

turning off server 10 turning on server 8

U

uninterruptible power supply (UPS) 8

updating the BIOS 48 UPS 8

USB ports location 2, 3

user password 14

V

VGA port 3

W

Web site

Gateway 5

87

www.gateway.com

88

A MAN E-9232T USR GDE R1 9/07