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Contents

1 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1

Help and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Searching for a topic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Using Your Computer guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Gateway contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Identifying your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

2 Checking Out Your Gateway Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 5

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8

Locating your serial number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11

Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11

Finding your specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

12

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

13

3 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

15

Working safely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

16

Reducing eye strain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

16

Setting up your computer desk and chair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

17

Setting up your computer and computer accessories . . . . . . . . . . . . . . . . . . . . . . . . .

17

Sitting at your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

17

Avoiding discomfort and injury from repetitive strain . . . . . . . . . . . . . . . . . . . . . . . . . .

18

Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

18

Checking the voltage selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

18

Starting your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

19

Waking up your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

20

Turning off your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

20

Restarting (rebooting) your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

21

Using the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

22

Standard keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

22

Multifunction keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

23

Wireless keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

25

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

25

Installing a printer, scanner, or other peripheral device . . . . . . . . . . . . . . . . . . . . . . . . . . .

26

4 Using Drives and Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

27

Using the diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

28

Using the CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

29

Identifying drive types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

29

Inserting a CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Playing a CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Playing a DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Creating CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

5 Maintaining Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Caring for your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Updating Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Protecting your computer from viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Cleaning your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Cleaning the monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Cleaning CDs or DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Restoring your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Microsoft System Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Reinstalling programs and drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Restoring your computer to the original configuration . . . . . . . . . . . . . . . . . . . . . . . . . 41 Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Removing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Closing the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Replacing the system battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Add-in cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 CD or DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Modem (dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

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Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

68

7 Networking Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

71

Introduction to Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

72

Using a router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

72

Creating an Ethernet network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

74

Installing Ethernet cards and drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

74

Making sure your broadband connection works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

75

Naming the computers and the workgroup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

75

Configuring the TCP/IP protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

76

Setting up an Ethernet network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

78

Configuring your router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

80

Testing your network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

82

Troubleshooting Your Ethernet network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

83

A Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . . . . . . .

85

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Chapter 1

Getting Help

Using the Gateway Web site

Using Help and Support

Using Your Computer guide

Using online help

Contacting Gateway

1

Chapter 1: Getting Help

Help and Support

Your computer includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer.

To start Help and Support:

Click Start, then clickHelp and Support. Help and Support opens.

You can find help information by clicking a link, performing a search, or browsing the index.

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Using Your Computer guide

Searching for a topic

To search for a topic in Help and Support, type a word or phrase (keyword) in the Search box located at the top of any Help and Support screen, then click the arrowbutton.

For each search, you receive the following search result types:

Suggested Topics - These topics are located in Help and Support and are relevant to your search topic.

Full-textSearch Matches - These topics are located in Help and Support and contain the words you entered in theSearch box.

Microsoft Knowledge Base - These topics are located on the Microsoft Web site and contain the words you entered in the Search box. You must be connected to the Internet to search for and access these topics.

To view a list of your search results, click the results header for the type of results you want to view.

To view a topic, click the topic name in the Search Results list.

Using Your Computer guide

In addition to this guide, the Using Your Computer guide has been included on your hard drive. This guide includes information on using Windows, using the Internet, sending a fax, and changingpower-savingsettings as well as other topics.

To access the Using Your Computer guide:

Click Start, All Programs, then click Gateway Documentation.

 

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Chapter 1: Getting Help

Online help

Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. You can access most online help information by selecting a topic from a Help menu or by clicking aHelp button.

You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help.

Gateway contact information

For Technical Support, see the Gateway Business Service Plans guide that came with your system.

Identifying your computer

You can find your computer’s serial number on a label on the side of the computer case.

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Chapter 2

Checking Out Your

Gateway Computer

Identifying features

Locating your computer serial number

Locating the Microsoft Certificate of Authenticity

Locating the specifications for your computer

Purchasing accessories

5

Chapter 2: Checking Out Your Gateway Computer

Front

Your computer includes the following components.

CD/DVD/

 

Recordable drives

Drive indicator

(optional)

Diskette drive

Power button/ power indicator

USB ports

IEEE 1394 ports

Microphone jack

Headphone jack

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Front

 

 

 

Component

Icon

Description

 

 

 

CD/DVD/Recordable

 

Use these drives to listen to audio CDs, install games and programs,

drives

 

watch DVDs, and store large files onto recordable discs (depending on

 

 

drive type).

 

 

These drives may be CD, recordable CD, DVD, or recordable DVD drives.

 

 

To identify your drive types and for more information about your drives,

 

 

see “Identifying drive types” on page 29.

 

 

 

Power button /

 

Press this button to turn the power on or off. You can also configure the

Power indicator

 

power button to operate in Standby/Resume mode or Hibernate mode.

 

 

The button lights when the computer is turned on.

 

 

 

Diskette drive

 

Insert a standard 3.5-inchdiskette into the diskette drive. For more

 

 

information, see “Using the diskette drive” on page 28.

 

 

 

USB ports

 

Plug a USB (Universal Serial Bus) device (such as a printer, scanner,

 

 

camera, keyboard, or mouse) into this port. For more information, see

 

 

“Installing a printer, scanner, or other peripheral device” on page 26.

 

 

 

IEEE 1394 port

 

Plug an IEEE 1394 (also known as Firewire® or i.Link®) device (such as

 

 

a digital camcorder) into this 4-pinIEEE 1394 port. For more information,

 

 

see “Installing a printer, scanner, or other peripheral device” on page 26.

 

 

 

Microphone jack

 

Plug a microphone into this jack. Although the default active microphone

(pink or red)

 

jack is the one on the back of the computer, this jack can be activated

 

 

through your computer’s sound settings.

 

 

 

Headphone jack

 

Plug powered, analog front speakers, an external amplifier, or

(green)

 

headphones into this jack.

 

 

 

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Chapter 2: Checking Out Your Gateway Computer

Back

Your computer includes the following components:

Power connector

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Voltage switch

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Case thumbscrew

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PS/2 keyboard port

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Kensington lock slot

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PS/2 mouse port

Serial port

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Parallel port

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Video/TV out jack

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

TOSLink (optical

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

digital audio) port

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Audio jacks

 

 

 

 

 

 

 

 

 

 

 

 

 

 

IEEE 1394/FireWire™/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

USB ports

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

i.Link™ port

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Ethernet

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

VGA (monitor)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(network) jack

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

S-Videoout jack

port

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Case thumbscrew

Digital (monitor) port

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Back

Component

Icon

Description

 

 

 

 

 

 

Power connector

 

 

Plug the power cord into this connector.

 

 

 

 

 

 

Voltage switch

 

 

Before turning on your computer, make sure that this switch is

 

 

 

 

in the correct position for the correct power available. The

 

 

 

 

switch is preset at the factory with the correct voltage for your

 

 

 

 

area.

 

 

 

 

In the United States, the utility power is supplied at a nominal

 

 

 

 

115 volts at 60 Hz. The power supply should always be set to

 

 

 

 

this when your computer is operating in the United States. In

 

 

 

 

other areas of the world, such as Europe, the utility power is

 

 

 

 

supplied at 230 volts at 50 Hz. If your computer is operating

 

 

 

 

in an environment such as this, the voltage switch should be

 

 

 

 

moved to 230.

 

 

 

 

 

 

PS/2 keyboard port

 

 

Plug a Personal System/2® (PS/2) keyboard into this port.

 

 

 

 

 

 

Serial port

 

 

Plug a serial device (such as a digital camera) into this port.

 

 

 

 

For more information, see “Installing a printer, scanner, or other

 

 

 

 

peripheral device” on page 26.

 

 

 

 

 

 

Video/TV out jack

 

 

Plug an RCA cable into this jack to connect a video device, such

 

 

 

 

as a TV or a video recorder.

 

 

 

 

 

 

TOSLINK (optical

 

 

Plug a TOSLINK optical digital audio cable to this jack.

 

digital audio) jack

 

 

 

 

 

 

 

 

 

Audio jacks

 

 

Plug audio devices into these jacks.

 

 

 

 

 

 

USB ports

 

 

Plug USB (Universal Serial Bus) devices (such as a printer,

 

 

 

 

scanner, camera, keyboard, or mouse) into these ports. For

 

 

 

 

more information, see “Installing a printer, scanner, or other

 

 

 

 

peripheral device” on page 26.

 

 

 

 

 

 

VGA (monitor) port

 

 

Plug a monitor into this port.

 

 

 

 

 

 

Kensington™

 

 

Secure your computer to an object by connecting a Kensington

 

lock slot

 

 

cable lock to this slot.

 

 

 

 

 

 

PS/2 mouse port

 

 

Plug a PS/2 mouse into this port.

 

 

 

 

 

 

Parallel port

 

 

Plug a parallel device (such as a printer) into this port. For more

 

 

 

 

information, see “Installing a printer, scanner, or other

 

 

 

 

peripheral device” on page 26.

 

 

 

 

 

 

IEEE 1394 ports

 

 

Plug IEEE 1394 (also known as Firewire® or i.Link®) devices

 

 

 

 

(such as a digital camcorder) into these 4-pinIEEE 1394 ports.

 

 

 

 

For more information, see “Installing a printer, scanner, or other

 

 

 

 

peripheral device” on page 26.

 

 

 

 

 

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Chapter 2: Checking Out Your Gateway Computer

Component

Icon

Description

 

 

 

Ethernet (network)

 

Plug a 10/100 Ethernet network cable or a device (such as a

jack

 

DSL or cable modem for a broadband Internet connection) into

 

 

this jack.

 

 

For more information, see “Networking Your Computer” on

 

 

page 71 or see “Learning about the Internet” inUsing Your

 

 

Computer which has been included on your hard drive. To

 

 

access this guide, click Start,All Programs, then click

 

 

Gateway Documentation.

 

 

 

S-Videoout jack

 

Plug a standard S-Videocable into this optional jack. Plug the

(optional)

 

other end of the cable into an S-Videojack on a television.

 

 

 

 

 

Case thumbscrews

 

Remove these screws before opening the case.

 

 

 

Digital (monitor)

 

Plug a digital monitor into this port. (optional)

port

 

 

 

 

 

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Locating your serial number

Locating your serial number

The label on the side of your computer case contains information that identifies your computer serial number. Gateway Technical Support will need this information if you call for assistance.

Microsoft Certificate of Authenticity

The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system.

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11

Chapter 2: Checking Out Your Gateway Computer

Finding your specifications

For more information about your computer, such as memory size, memory type, and hard drive size, visit Gateway’s Support page at support.gateway.com. The Support page also has links to additional Gateway documentation and detailed specifications.

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Accessories

Accessories

To order accessories, visit the Accessory Store at accessories.gateway.com.

Memory

Large programs, such as multimedia games or graphics programs, use a lot of memory. If your programs are running more slowly than you think they should, try adding more memory.

Printers

You can attach almost any type of printer to your computer. The most common types are inkjet and laser printers, which print in color or black and white. See “Installing a printer, scanner, or other peripheral device” on page 26 for more information about attaching a printer.

Inkjet printers and cartridges are relatively inexpensive, but they are slower than laser printers. Using an inkjet color printer, you can print pictures, banners, and greeting cards, as well as documents.

Laser printers and cartridges are more expensive, but they print much faster than inkjet printers. Laser printers are better than inkjet printers when you are printing large documents.

Storage Devices

If you need additional storage space or you want to back up your files, you can add storage devices to you computer.

With a recordable CD or DVD drive, you can free up hard drive space by backing up files, then removing them from your hard drive. Writable CDs can hold as much as 700 MB of data. Single layer writable DVDs can hold as much as 4700 MB of data. Dual layer writable DVDs hold as much as 8500 MB of data. For more information about using recordable drives, see “Creating CDs and DVDs” on page 31.

If you need to back up your entire system, you probably need a tape backup (TBU) drive. TBU drives, like tape recorders, use magnetic tape cartridges to store data. Tape drive cartridges can store 2 GB, 20 GB, 40 GB, 130 GB, or more of data.

If you want to increase your internal storage space, try replacing your existing hard drive with a larger drive.

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Chapter 2: Checking Out Your Gateway Computer

USB flash drive

Use a USB flash drive for storing files or transferring files to another computer.

Uninterruptible power supplies

A standby, uninterruptible power supply (UPS) protects your computer from data loss during a total power failure. A UPS uses a battery to keep your computer running temporarily during a power failure so you can save your work and shut down your computer correctly. A UPS may also provide protection from power surges.

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Chapter 3

Getting Started

Using your computer safely

Protecting your computer from power source problems

Turning your computer on and off

Adjusting the volume

Connecting the modem and network

Installing peripheral devices

15

Chapter 3: Getting Started

Working safely

Before using your computer, read the following recommendations for setting up a safe and comfortable work area and avoiding discomfort and strain.

Hands and arms are parallel to the floor

Top of screen is not higher than eye level

Screen is perpendicular to your line of sight

Feet are flat on the floor

Reducing eye strain

Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into your eyes.

Position the computer desk and monitor so you can avoid glare on your screen and light shining directly into your eyes. Reduce glare by installing shades or curtains on windows, and by installing a glare screen filter on your monitor.

Use soft, indirect lighting in your work area. Do not use your computer in a dark room.

Avoid focusing your eyes on your computer screen for long periods of time. Look away from your computer occasionally, and try to focus on distant objects.

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Working safely

Setting up your computer desk and chair

When you are setting up your computer desk and chair, make sure that the desk is the appropriate height and the chair helps you maintain good posture.

Select a flat surface for your computer desk.

Adjust the height of the computer desk so your hands and arms are positioned parallel to the floor when you use the keyboard and mouse. If the desk is not adjustable or is too tall, consider using a keyboard drawer.

Use an adjustable chair that is comfortable, distributes your weight evenly, and keeps your body relaxed.

Position your chair so the keyboard is at or slightly below the level of your elbow. This position lets your shoulders relax while you type.

Adjust the chair height, adjust the forward tilt of the seat, or use a footrest to distribute your weight evenly on the chair and relieve pressure on the back of your thighs.

Adjust the back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra back support.

Setting up your computer and computer accessories

Set up the monitor so the top is no higher than eye level, the monitor controls are within reach, and the screen is tilted to be perpendicular to your line of sight.

Place your keyboard and mouse at a comfortable distance. You should be able to reach them without stretching.

Set paper holders at the same height and distance as the monitor.

Sitting at your computer

Avoid bending, arching, or angling your wrists. Make sure that they are in a relaxed position when you type.

Do not slouch forward or lean far back. Sit with your back straight so your knees, hips, and elbows form right angles when you work.

Take breaks to stand and stretch your legs.

Avoid twisting your torso or neck.

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Chapter 3: Getting Started

Avoiding discomfort and injury from repetitive strain

Vary your activities to avoid excessive repetition.

Take breaks to change your position, stretch your muscles, and relieve your eyes.

Find ways to break up the work day, and schedule a variety of tasks.

Protecting from power source problems

During a power surge, the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage. Protect your computer and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your computer.

Warning High voltages can enter your computer through both the power cord and the modem connection. Protect your computer by using a surge protector. If you have a telephone modem, use a surge protector that has a modem jack. If you have a cable modem, use a surge protector that has an antenna/cable TV jack. During an electrical storm, unplug both the surge protector and the modem.

An uninterruptible power supply (UPS) supplies battery power to your computer during a power failure. Although you cannot run your computer for an extended period of time with a UPS, a UPS lets you run your computer long enough to save your work and shut down your computer normally.

Checking the voltage selection

A power supply is integrated into your computer to provide power to the system board, add-incards, and peripheral devices. The voltage selection for your location is typically set at the factory. Use the power selection switch on the back of your computer to set the power supply to 115V or 230V. To verify that your system has the correct setting for your environment, check the voltage selection switch.

Caution

If you set the voltage selection switch incorrectly, your system will be

 

damaged. Make sure this switch is set correctly for your location

 

before turning on your computer.

In the United States, the utility power is supplied at a nominal 115 volts at 60 Hz. The power supply should always be set to this when your computer is operating in the United States. In other areas of the world, such as Europe, the utility power is supplied at 230 volts at 50 Hz. If your computer is operating in an environment such as this, the voltage switch should be moved to 230.

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Starting your computer

To set the voltage selection switch:

Use a tool such as an opened paper clip to slide the voltage selection switch to the correct voltage position.

Voltage switch

Starting your computer

To start your computer:

1

2

3

Connect the cables to your computer. See the setup poster for setup instructions.

Turn on your computer.

If you are starting your computer for the first time, follow the on-screeninstructions to set up your computer.

Important Your computer has abuilt-invariable speed fan. In addition, your computer uses a powerful processor which produces heat. Both the system fan and processor can run at different speeds at times to ensure proper system cooling. You may notice an increase in the fan noise when the fan is running at high speed and a decrease in the fan noise when it switches to normal speed.

4 Turn on any peripheral devices, such as printers or scanners, and see the documentation that came with the device for setup instructions.

 

 

 

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Chapter 3: Getting Started

Waking up your computer

When you have not used your computer for several minutes or have not turned off your computer, it may enter a power-savingmode calledStandby. While in Standby, the power indicator flashes.

If your computer is in Standby mode, move the mouse or press the power button to “wake” it up.

Tips & Tricks For more information about changing the power button mode, see “ChangingPower-SavingSettings” inUsing Your Computer which hasbeen included on your hard drive. To access this guide, clickStart,

All Programs, then click Gateway Documentation.

Turning off your computer

Warning When you turn off your computer, certain components in the power supply and system board remain energized. In order to remove all electrical power from your computer, unplug the power cord and modem cable from the wall outlets. We recommend disconnecting the power cord and modem cable when your computer will not be used for long periods.

For more information about changing the power button mode, see “Changing Power-SavingSettings” inUsing Your Computer which has been included on your hard drive. To access this guide, clickStart,

All Programs, then click Gateway Documentation.

To turn off your computer:

1

2

Click Start, then clickTurn Off Computer. TheTurn Off Computer dialog box opens.

Click Turn Off. Windows shuts down and turns off your computer.

Important If for some reason you cannot use the Turn Off Computer option in Windows to turn off your computer, press and hold the power button for about five seconds, then release it.

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Restarting (rebooting) your computer

Restarting (rebooting) your computer

If your computer does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your computer to normal operation, you may have to restart (reboot) your computer.

To close unresponsive programs and restart your computer:

1

2

3

4

5

Press CTRL+ALT+DEL. TheTask Manager window opens.

Click the Applications tab, then click the program that is not responding.

Click End Task.

Click X in thetop-rightcorner of theWindows Task Manager dialog box.

If your computer does not respond, turn it off, wait ten seconds, then turn it on again.

Important If your computer does not turn off, press and hold the power button for about five seconds, then release it.

As a part of the regular startup process, a program to check the disk status runs automatically. When the checks are finished, Windows starts.

 

 

 

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Chapter 3: Getting Started

Using the keyboard

Standard keyboard

This keyboard is the basic model of keyboard available with your computer.

Function keys

Navigation keys Indicators

Windows keys

Application

Directional

Numeric

 

key

keys

keypad

Press these keys...

To...

 

 

Function keys

Start program actions. Each program uses different function keys for

 

different purposes. See the program documentation to find out more

 

about the function key actions.

 

 

Navigation keys

Press these keys to move the cursor to the beginning of a line, to the

 

end of a line, up the page, down the page, to the beginning of a

 

document, or to the end of a document.

 

 

Indicators

Show if your NUM LOCK,CAPS LOCK, orSCROLL LOCK keys are

 

activated. Press the corresponding key to activate the function.

 

 

Windows keys

Press one of these keys to open the Windows Start menu. These keys

 

can also be used in combination with other keys to open utilities like

 

F (Search utility),R (Run utility), andE (Explorer utility).

 

 

Application key

Access shortcut menus and help assistants in Windows.

 

 

Directional keys

Move the cursor up, down, right, or left.

 

 

Numeric keypad

Use these keys to type numbers when the numeric keypad (NUM LOCK)

 

is turned on.

 

 

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Using the keyboard

Multifunction keyboard

This keyboard is the full-featuredmodel available with your computer.

Function keys

Navigation keys Indicators

Windows keys

Application

Directional

Numeric

 

key

keys

keypad

Press these

To...

keys...

 

 

 

Function keys

Start program actions. Each program uses different function keys for different

 

purposes. See the program’s help to learn more about function key actions.

 

 

Navigation keys

Press these keys to move the cursor to the beginning of a line, to the end

 

of a line, up the page, down the page, to the beginning of a document, or

 

to the end of a document.

 

 

Indicators

Show if your NUM LOCK,CAPS LOCK, orSCROLL LOCK keys are activated.

 

Press the corresponding key to activate the function.

 

 

Windows keys

Press this key to open the Windows Start menu. This key can also be used

 

in combination with other keys to open utilities like F (Search utility),R (Run

 

utility), and E (Explorer utility).

 

 

Application key

Access shortcut menus and help assistants in Windows.

 

 

Directional keys

Move the cursor up, down, right, or left.

 

 

Numeric keypad

Use these keys to type numbers when the numeric keypad (NUM LOCK) is

 

turned on.

 

 

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23

Chapter 3: Getting Started

Special-functionbuttons

Previous Stop

Play/Pause Next

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Volume down

 

 

 

Mute

 

Help

 

 

Search

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Volume up

 

My Documents

E-mail

 

Internet

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Special-functionbuttonsIcons

Press to...

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Previous

 

 

 

 

 

 

Return to the previous CD track or DVD chapter.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Play/Pause

Start or pause the play of the CD or DVD.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Stop

 

 

 

 

Stop the play of CD or DVD.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Next

 

 

Move to the next CD track or DVD chapter.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Volume down

Decrease the volume.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Volume up

Increase the volume.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Mute

Turn off all sound.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

My Documents

Opens the My Documents folder. You can customize this

 

 

 

 

 

 

 

 

 

button to open another program.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Help

Open online help. You can customize this button to open

 

 

 

 

 

 

 

 

 

another program.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

E-mail

Open your e-mailprogram. You can customize this

 

 

 

 

 

 

 

 

 

button to open another program.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Search

Open online search. You can customize this button to

 

 

 

 

 

 

 

 

 

open another program.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Internet

Open your Web browser. You can customize this button

 

 

 

 

 

 

 

 

 

to open another program.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

24

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Adjusting the volume

Wireless keyboard

This keyboard does not connect to your computer with cables. If a wireless keyboard came with your computer, use the instructions included in the box to set it up and use it. (Your wireless keyboard may differ from the illustration.)

 

 

 

Special-function

 

 

 

 

 

 

Function keys

buttons

Navigation keys

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Application

Directional

Numeric

key

keys

keypad

Adjusting the volume

You can use the volume controls to adjust the overall volume and the volume of specific sound devices in your computer.

To adjust the overall volume level using hardware controls:

If you are using external speakers, turn the knob on the front of the speakers. -OR-

If you have the multimedia or wireless keyboard, use the mute and volume control buttons on the keyboard.

Tips & Tricks For instructions on how to adjust the volume in Windows, see “Adjusting the Volume” inUsing Your Computer which has been included on your hard drive. To access this guide, clickStart,

All Programs, then click Gateway Documentation.

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Chapter 3: Getting Started

Installing a printer, scanner, or other peripheral device

Important

Before you install a printer, scanner, or other peripheral device, see

the device documentation and installation instructions.

Your computer has one or more of the following ports: IEEE 1394 (also known as Firewire® or i.Link®), Universal Serial Bus (USB), serial, and parallel. You use these ports to connect peripheral devices such as printers, scanners, and digital cameras to your computer. For more information about port locations,“Checking Out Your Gateway Computer” on page 5.

IEEE 1394 and USB ports support plug-and-play andhot-swapping,which means that your computer will usually recognize such a device whenever you plug it into the appropriate port. When you use an IEEE 1394 or USB device for the first time, your computer will prompt you to install any software the device needs. After doing this, you can disconnect and reconnect the device at any time.

Parallel and serial port devices are not plug-and-play.See the device documentation for detailed information and installation instructions.

Help and For more information about installing peripheral devices, clickStart,

Support then click Help and Support.

Type the keyword installing devices in theSearch box, then click the arrow.

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Chapter 4

Using Drives and Ports

Using the diskette drive

Using CD or DVD drives

27

Chapter 4: Using Drives and Ports

Using the diskette drive

The diskette drive uses 3.5-inchdiskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer.

Activity indicator Diskette

Eject button

slot

 

To use a diskette:

1 Insert the diskette into the diskette drive with the label facing up (or to the left, if using your Micro Tower case vertically).

2 To access a file on the diskette, clickStart, then clickMy Computer.Double-clickthe drive letter (for example, the A: drive), thendouble-clickthe file name.

3 To remove the diskette, make sure that the drive activity light is off, then press the diskette eject button.

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Using the CD or DVD drive

Using the CD or DVD drive

You can use your computer to enjoy a wide variety of multimedia features.

Identifying drive types

Your Gateway computer may contain one of the following drive types. Look on the front of the drive for one or more of the following logos:

If your drive has this logo... This is your drive type...

Use your drive for...

 

 

CD drive

Installing programs,

 

playing audio CDs, and

 

accessing data.

 

 

CD-RWdrive

Installing programs,

 

playing audio CDs,

 

accessing data, and

 

creating CDs.

 

 

DVD/CD-RWdrive

Installing programs,

 

playing audio CDs,

 

accessing data, creating

 

CDs, and playing DVDs.

 

 

DVD drive

Installing programs,

 

playing audio CDs,

 

playing DVDs, and

 

accessing data.

 

 

DVD+RW

Installing programs,

 

playing audio CDs,

 

playing DVDs, accessing

 

data, and recording video

 

and data to CDs and

 

DVD+R or DVD+RW

 

discs.

 

 

DVD R/RW drive

Installing programs,

 

playing audio CDs,

 

playing DVDs, accessing

 

data, and recording video

 

and data to CDs and

 

DVD+R, DVD+RW,

 

DVD-R,andDVD-RW

 

discs.

 

 

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29

Chapter 4: Using Drives and Ports

Inserting a CD or DVD

Activity

Manual

Eject

indicator

eject hole

button

Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer.

To insert a CD or DVD:

1 Press the eject button on the CD or DVD drive.

2 Place the disc in the tray with the label facing up (or to the left, if using your Micro Tower case vertically).

Important When you place asingle-sideddisc in the tray, make sure that the label side is facing up (or to the left, if using your Micro Tower case vertically). If the disc has two playable sides, place the disc so the name of the side you want to play is facing up (or left).

3 Press the eject button to close the tray.

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Using the CD or DVD drive

Playing a CD

Use the music program or Windows Media Player on your computer to:

Play music CDs

Create MP3 music files from your music CDs

Edit music track information

Use your music files to build a music library

Listen to Internet Radio

Tips & Tricks For more information about playing CDs, see “Playing CDs” inUsing Your Computer which has been included on your hard drive. Toaccess this guide, clickStart,All Programs, then clickGateway Documentation.

Playing a DVD

A Digital Versatile Disc (DVD) is similar to a standard CD but has greater data capacity. Because of this increased capacity, full-lengthmovies, several albums of music, or several gigabytes of data can fit on a single disc. You can play DVDs with the DVD program or Windows Media Player on your computer.

Tips & Tricks For more information about playing DVDs, see “Playing DVDs” inUsing Your Computer which has been included on your hard drive.To access this guide, clickStart,All Programs, then clickGateway Documentation.

Creating CDs and DVDs

You can use the CD and DVD burning program on your computer to copy tracks from a music CD to your hard drive, copy or create data CDs and DVDs, create music CDs, create video DVDs, and more.

Tips & Tricks For more information about creating CDs and DVDs, see “Creating CDs and DVDs” inUsing Your Computer which has been includedon your hard drive. To access this guide, clickStart,All Programs,

then click Gateway Documentation.

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Chapter 4: Using Drives and Ports

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Chapter 5

Maintaining Your Computer

Caring for your computer

Updating Windows

Protecting your computer from viruses

Cleaning your computer

Restoring your system

Opening the computer case

Adding memory and replacing the battery

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Caring for your computer

To extend the life of your computer:

When transporting your computer, we recommend that you put it in the original packaging materials.

Keep diskettes and your computer away from magnetic fields. Magnetic fields can erase data on both diskettes and hard drives.

Avoid subjecting your computer to extreme temperature changes.

Keep all liquids away from your computer. When spilled onto computer components, almost any liquid can result in extremely expensive repairs that are not covered under your warranty.

Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms.

Do not block the ventilation fan.

When storing your computer for an extended period of time, unplug AC power.

Updating Windows

Windows Update is the online extension of Windows that helps you to keep your computer up-to-date.Use Windows Update to choose updates for your computer’s operating system, software, and hardware. New content is added to the site regularly, so you can always get the most recent updates and fixes to protect your computer and keep it running smoothly. Windows Update scans your computer and provides you with a tailored selection of updates that apply only to the software and hardware on your computer.

To run Windows Update:

1 Connect to the Internet.

2 Click Start, All Programs, then click Windows Update.

3 Click Scan for Available Updates.

 

Help and

 

For more information about Windows Update, click Start, then click

 

 

 

 

 

Support

 

Help and Support.

 

 

 

Type the keyword Windows Update in the HelpSpotSearch box

 

 

 

, then click the arrow.

 

 

 

 

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Protecting your computer from viruses

Protecting your computer from viruses

A virus is a program that attaches itself to a file on a computer, then spreads from one computer to another. Viruses can damage data or cause your computer to malfunction. Some viruses go undetected for a period of time because they are activated on a certain date.

Protect your computer from a virus by:

Registering and subscribing to Norton AntiVirus. You received a free, limited-timesubscription to the Norton AntiVirus service when you purchased your computer.

Using the Norton® AntiVirus program to check files and programs that are on diskettes, attached toe-mailmessages, or downloaded from the Internet.

Checking all programs for viruses before installing them.

Disabling macros on suspicious Microsoft Word and Excel files. These programs will warn you if a document that you are opening contains a macro that might have a virus.

Periodically updating the Norton AntiVirus program to protect against the latest viruses.

Help and For more information about protecting your computer against viruses,

Support click Start, then click Help and Support.

Type the keyword viruses in theSearch box

,

then click the arrow.

 

To scan for viruses:

1 Click Start, All Programs, Norton AntiVirus, then click Norton AntiVirus 2004. Norton AntiVirus opens.

Scan for viruses

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Chapter 5: Maintaining Your Computer

2 Click Scan for Viruses.

Scan

3 Click the type of scan you want to make in the Scan for Viruses area, then under Actions, click Scan.

To remove a virus:

1 If Norton AntiVirus finds a virus, follow allon-screeninstructions to remove the virus.

2 Turn off your computer and leave it off for at least 30 seconds.

3 Turn on your computer and rescan for the virus.

To update Norton AntiVirus:

Tips & Tricks You received a free,limited-timesubscription to the Norton AntiVirus service when you purchased your computer. To update NortonAntiVirus after the free subscription period, you must extend your subscription.

1 Make sure that you are connected to the Internet.

2 Click Start, All Programs, Norton AntiVirus, then click LiveUpdate - Norton AntiVirus. The LiveUpdate wizard opens.

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Cleaning your computer

3 Follow theon-screeninstructions to update your Norton AntiVirus program with the latest virus protection files.

4 When the program has finished, clickFinish.

Cleaning your computer

Keeping your computer clean and the vents free from dust helps keep your computer performing at its best. You may want to gather these items and put together a computer cleaning kit:

A soft, lint-freecloth

An aerosol can of air that has a narrow, straw-likeextension

Cotton swabs

A CD or DVD drive cleaning kit

Cleaning the exterior

Warning When you shut down your computer, the power turns off, but some electrical current still flows through your computer. To avoid possible injury from electrical shock, unplug the power cord and modem cable from the wall outlets.

Always turn off your computer and other peripherals before cleaning any components.

Use a damp, lint-freecloth to clean your computer and other parts of your system. Do not use abrasive or solvent cleaners because they can damage the finish on components.

Your computer is cooled by air circulated through the vents on the case, so keep the vents free of dust. With your computer turned off and unplugged, brush the dust away from the vents with a damp cloth. Be careful not to drip any water into the vents. Do not attempt to clean dust from the inside of your computer.

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-likeextension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your computer and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it.

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Chapter 5: Maintaining Your Computer

Cleaning the monitor

To clean an LCD or flat panel display monitor, use a soft cloth and water to clean the LCD screen. Squirt a little water on the cloth (never directly on the screen), and wipe the screen with the cloth.

Caution A flat panel display or LCD screen is made of specially coated glass and can be scratched or damaged by abrasive orammonia-basedglass cleaners.

To clean a CRT monitor, use a soft cloth and glass cleaner to clean the monitor screen. Squirt a little cleaner on the cloth (never directly on the screen), and wipe the screen with the cloth.

Cleaning the mouse

If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy.

To clean your trackball mouse:

1 Turn the mouse upside down.

2 Rotate the retaining ring on the bottom of the mousecounter-clockwise,then remove the retaining ring and mouse ball.

3 Remove any dust, lint, or dirt from the mouse ball with a soft cloth.

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Cleaning your computer

4 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol.

Mouse rollers

5 Replace the mouse ball and lock the retaining ring into place.

To clean your optical mouse:

Wipe the bottom of the mouse with a damplint-freecloth

Cleaning CDs or DVDs

Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose.

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Chapter 5: Maintaining Your Computer

Restoring your system

Microsoft System Restore

If your computer is not working correctly after you install a program or change a setting in the Control Panel, you may need to use Microsoft System Restore to restore the computer to an earlier configuration.

To run Microsoft System Restore:

1

2

Click Start, All Programs, Accessories, System Tools, then click System Restore.

Follow the on-screeninstructions.

Help and Support

For more information about System Restore, click Start, then click

Help and Support. Type the keywordSystem Restore in the

HelpSpot Search box, then click the arrow.

Reinstalling programs and drivers

If a program or device on your computer is not working correctly, you may need to reinstall your program or driver.

To reinstall your program or driver:

1

2

Click Start, All Programs, System Recovery, then click Application & Driver Recovery.

Follow the on-screeninstructions.

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Restoring your system

Restoring your computer to the original configuration

If Windows does not start or if the two previous procedures do not correct the problem, you may need to restore your computer to the original configuration.

To restore your computer to the original configuration:

1

2

Turn on your computer, then press F11.

Follow the on-screeninstructions.

 

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Chapter 5: Maintaining Your Computer

Preventing static electricity discharge

The components inside your computer are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).

Warning

To avoid exposure to dangerous electrical voltages and moving parts,

 

turn off your computer and unplug the power cord and modem and

 

network cables before opening the case.

 

 

Caution ESD can permanently damage electrostaticdischarge-sensitivecomponents in your computer. Prevent ESD damage by following ESD guidelines every time you open the computer case.

Before opening the computer case, follow these guidelines:

Turn off your computer.

Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare metal part of your computer.

Warning

To prevent risk of electric shock, do not insert any object into the vent

 

holes of the power supply.

 

 

Touch a bare metal surface on the back of the computer.

Unplug the power cord and the modem and network cables. Before working with computer components, follow these guidelines:

Avoid static-causingsurfaces such as carpeted floors, plastic, and packing foam.

Remove components from their antistatic bags only when you are ready to use them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

Always hold expansion cards by their edges or their metal mounting brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface.

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Opening the case

Opening the case

Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case.

To open the case:

1 Follow the instructions in “Preventing static electricity discharge” on page 42.

2 Shut down your computer, then disconnect the power cord and modem, network, and all peripheral device cables.

3 Press the power button to drain any residual power from your computer.

4 Remove the two thumbscrews on the back of the case.

5 Pull the side panel away from the computer.

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Chapter 5: Maintaining Your Computer

Removing the front bezel

Some upgrading procedures may require you to remove the front bezel.

To remove the front bezel:

1 Open the case by following the instructions in“Opening the case” on page 43.

2 In the lower front area of the case, press the two bezel retention tabs outward until the lower part of the bezel detaches from the case.

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Opening the case

3 Position the computer where you can grasp the front bottom edge of the bezel, then pull the bezel out and away from the case.

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Chapter 5: Maintaining Your Computer

To replace the front bezel:

1 Align the latch pins with the computer latch holes.

2 Press the bezel firmly into place.

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Closing the case

Closing the case

To close the case:

1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case.

2

3

4

5

Align the tabs on the front of the panel into the case notches.

Swing the side panel toward the case until it is flush with the side of the case.

Replace the thumbscrews.

Reconnect the cables and power cord.

 

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Chapter 5: Maintaining Your Computer

Installing memory

When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory.

To install or replace DIMM memory:

1

2

Open the case by following the instructions in “Opening the case” on page 43.

Find the memory module banks on your system board.

3 If you are removing a DIMM from the memory module bank, gently pull the plastic tabs away from the sides of the memory module and remove it.

- OR -

If you are adding a DIMM to an empty memory module bank, gently pull the plastic tabs away from the sides of the memory module bank.

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Click Start, Control Panel, then click Performance and Maintenance (if in Category view). Click/Double-click System. The amount of memory in your computer is shown at the bottom of the System Properties dialog box in the General tab.

Installing memory

4 Align the notches on the new DIMM with the notches on the memory module bank and press the module firmly into the bank. The tabs on the sides of the memory module should secure the memory module automatically. When the module is secure, you hear a click.

5 Close the case by following the instructions in“Closing the case” on page 47.

6 Reconnect the cables and the power cord.

7 Turn on your computer. Windows starts and the Windows desktop appears.

8

 

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Chapter 5: Maintaining Your Computer

Replacing the system battery

If the computer clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off your computer, replace the system battery. Use a battery of the same size and voltage as the original battery that was in your computer.

Warning Danger of explosion if battery is incorrectly replaced.

Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries following the manufacturers instructions.

To replace the battery:

1

2

3

Shut down your computer.

Open the case by following the instructions in “Opening the case” on page 43.

Locate the old battery on the system board and note its orientation. You will need to install the new battery the same way.

4 While pushing down on the battery release tab, place the edge of a smallflat-headscrewdriver under the battery and lift the battery up until it pops out of the socket.

Battery

5 Make sure that the positive (+) side of the new battery is facing up, then press the battery into the socket until it snaps into place.

6 Close the case by following the instructions in“Closing the case” on page 47.

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Replacing the system battery

7 Reconnect all external cables and the power cord.

8 Turn on your computer.

 

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Chapter 6

Troubleshooting

Troubleshooting typical hardware and software problems

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Chapter 6: Troubleshooting

Safety guidelines

While troubleshooting your computer, follow these safety guidelines:

Never remove your computer case cover while your computer is turned on and while the modem cable and the power cord are connected.

Make sure that you are correctly grounded before accessing internal components. For more information about preventing damage from static electricity, see “Preventing static electricity discharge” on page 42.

Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if:

Power cords or plugs are damaged

Liquid has been spilled into your computer

Your computer was dropped

The case was damaged

Instead, unplug your computer and contact a qualified computer technician.

First steps

If you have problems with your computer, try these things first:

Make sure that the AC power adapter is connected to your computer and an AC outlet and that the AC outlet is supplying power.

If you use a power strip or surge protector, make sure that it is turned on.

If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure.

Make sure that your hard drive is not full.

If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem.

If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction.

If an error occurs in a program, see the program’s printed documentation or the online help.

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Troubleshooting

Troubleshooting

Add-incards

The computer does not recognize an add-incard

Shut down and restart your computer.

Make sure that you have installed the required software. For more information, see the documentation that came with your add-incard.

Audio

See “Sound” on page 68.

CD or DVD drives

The computer does not recognize a disc or the CD or DVD drive

Make sure that the disc label is facing up, then try again.

Try a different disc. Occasionally discs are flawed or become scratched and cannot be read by the CD or DVD drive.

If you are trying to play a DVD, make sure that you have a DVD drive. To identify your drive type, see “Identifying drive types” on page 29.

Your computer may be experiencing some temporary memory problems. Shut down and restart your computer.

Some music CDs have copy protection software. You may not be able to play these CDs on your computer.

Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 39.

Make sure that the drive is configured correctly by following the instructions in the drive documentation.

Reinstall the device driver.

Audio CD does not produce sound

Make sure that the disc label is facing up, then try again.

Some music CDs have copy protection software. You may not be able to play these CDs on your computer.

Make sure that the volume controls are turned up. For more information, see “Adjusting the volume” on page 25.

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Chapter 6: Troubleshooting

Make sure that the mute controls are turned off. For more information, see “Adjusting the volume” on page 25.

Make sure that the speaker cables are connected correctly and securely.

Shut down and restart your computer.

Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 39.

Reinstall the audio device drivers.

A DVD movie will not play

Make sure that you have a DVD drive. To identify your drive type, see “Identifying drive types” on page 29.

Make sure that the disc label is facing up, then try again.

Try a different disc. Occasionally discs are flawed or become scratched and cannot be read by the DVD drive.

Shut down and restart your computer.

Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 39.

Reinstall the device driver.

Make sure that the DVD program has been installed on your computer.

DVDs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code and your DVD drive’s regional code must match.

The regional code on your DVD drive is determined by your computer’s delivery address. The regional code for the United States and Canada is 1. The regional code for Mexico is 4. Your DVD drive’s regional code must match the regional code for the disc. The regional code for the disc is on the disc, disc documentation, or disc packaging.

If the DVD movie does not play, the disc’s regional code and your DVD drive’s regional code may not match.

Computer

The computer will not start

Make sure that the power cord is connected to an AC power source and your computer is turned on.

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Troubleshooting

Diskette drive

The diskette drive is not recognized

Shut down and restart your computer.

You cannot save a file to diskette or you see the message “disk is full or write-protected”

Make sure that the write-protectiontab on theupper-rightcorner of the diskette is down (unprotected).

Delete unnecessary files on the diskette and try again.

Make sure that the diskette you are using is IBM-compatible.

Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive.

Run Error-checking on the diskette. For more information, see “Checking the hard drive for errors” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.

If errors are detected and corrected, try using the diskette again.

You see a “Access Denied” or “Write protect” error message

Move the write-protectiontab in theupper-rightcorner of the diskette down (unprotected).

The diskette may be full. Delete unnecessary files on the diskette and try again.

Make sure that the diskette you are using is IBM-compatible.

Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive.

You see a “Disk is full” error message

Delete unnecessary files on the diskette.

Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive.

Run Error checking on the diskette. For more information, see “Checking the hard drive for errors” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.

You see a “Non-systemdisk” or “Disk error” error message

Eject the diskette from the diskette drive, then press ENTER.

Make sure that the diskette you are using is IBM-compatible.

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Chapter 6: Troubleshooting

The diskette drive LED is lit continuously

Remove the diskette from the drive. If the light stays on, try restarting your computer.

DVD drives

See “CD or DVD drives” on page 55.

File management

A file was accidentally deleted

If a file was deleted while holding down the SHIFT key, the file cannot be restored.

To restore deleted files:

1 Double-clicktheRecycle Bin icon.

2 Right-clickthe file you want to restore, then clickRestore. The file is restored to the place where it was originally deleted from.

If the Recycle Bin was emptied before you try to restore a file, the file cannot be restored.

Help and For more information about restoring deleted files, clickStart, then

Support click Help and Support.

Type the keyword System Restore in theSearch box, then click the arrow.

Hard drive

You see an “Insufficient disk space” error message

Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting unnecessary files, see “Using Disk Cleanup” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.

Empty the Recycle Bin by right-clickingtheRecycle Bin icon, then clickingEmpty Recycle Bin.

Caution All deleted files will be lost when you empty the Recycle Bin.

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Troubleshooting

Save your files to another drive. If the hard drive is full, copy any files not regularly used to backup media, then delete them from the hard drive.

Help and

For more information about file management, click Start, then click

Support

Help and Support.

 

Type the keyword file management in theSearch box

 

, then click the arrow.

 

 

You see a “Data error” message

This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see “Checking the hard drive for errors” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.

The hard drive cannot be accessed, or you see a “General failure reading drive C” error message

If a diskette is in the diskette drive, eject it and restart your computer.

Press CTRL+ALT+DEL to restart your computer.

If your computer has been subjected to static electricity or physical shock, you may need to reinstall the operating system.

You see a “Non-systemdisk” or “disk error” error message

Eject the diskette from the diskette drive, then press ENTER.

Internet

You cannot connect to the Internet

If you are using a dial-upmodem, make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See“Back” on page 8 to make sure that the connections have been made correctly.

- OR -

If you are using a cable or DSL modem, make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack. See “Back” on page 8 to make sure that the connections have been made correctly.

Make sure that you do not have a problem with your modem. For more information, “Modem (dial-up)” on page 61.

Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help.

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Chapter 6: Troubleshooting

Help and For more information about troubleshooting Internet connections,

Support click Start, then click Help and Support.

Type the keyword troubleshooting connections in theSearch box, then click the arrow.

You see an “Unable to locate host” message and are unable to browse the Internet

This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties.

Double-checkthe URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties.

Connecting to a Web site takes too long

Many factors can affect Internet performance:

The condition of the telephone lines in your residence or at your local telephone service

The condition of the Internet computers to which you connect and the number of users accessing those computers

The complexity of graphics and multimedia on Web pages

Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your computer

People are sending you e-mailmessages, but you have not received any mail

Click the receive button in your e-mailprogram.

Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support.

Keyboard

The keyboard does not work

Make sure that the keyboard cable is plugged in correctly. For more information, see the poster that came with your computer.

Remove all extension cables and switch boxes.

Clean the keyboard by using an aerosol can of air with a narrow, straw-likeextension to remove dust and lint trapped under the keys.

Try a keyboard that you know works to make sure that the keyboard port works.

Reinstall the keyboard device driver.

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Troubleshooting

A keyboard character keeps repeating or you see a “keyboard stuck” or “key failure” error message

Make sure that nothing is resting on the keyboard.

Make sure that a key is not stuck. Press each key to loosen a key that might be stuck, then restart your computer.

Liquid spilled in the keyboard

If you spilled liquid in the keyboard, turn off your computer and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it.

Memory

You see a “Memory error” message

Use a third-partydiagnostic program to help determine if a memory module is failing.

You see a “Not enough memory” error message

Close all programs, then restart your computer.

Help and

For more information about troubleshooting memory errors, click

Support

Start, then click Help and Support.

 

Type the keyword memory error in theSearch box

 

, then click the arrow.

 

 

Modem (dial-up)

Your modem does not dial or does not connect

Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Back” on page 8 to make sure that the connections have been made correctly.

Make sure that your computer is connected to the telephone line and the telephone line has a dial tone.

Make sure that the modem cable is less than 6 feet (1.8 meters) long.

Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack.

If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set correctly.

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Chapter 6: Troubleshooting

To check the dialing properties:

1 ClickStart, then clickControl Panel. TheControl Panel window opens. If your Control Panel is in Category View, clickPrinters and Other Hardware.

2 Click/Double-clickthePhone and Modem Options icon, then click theDialing Rules tab.

3 Click the location from which you are dialing, then clickEdit.

4 Make sure that all settings are correct.

 

 

 

 

 

 

Help and

 

For more information about dialing properties, click Start, then click

 

Support

 

Help and Support.

 

 

 

 

 

Type the keyword dialing in theSearch box

,

 

 

 

 

then click the arrow.

 

 

 

 

 

 

 

Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem.

Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem.

Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly.

Listen to the line using your telephone. Dial a single number (such as 1). When the dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference. Make sure that the connectors are free from corrosion and all screws in the wall or telephone wall jack are secure.

You can also call your telephone service and have the telephone line checked for noise or low line levels.

Try another telephone line (either a different telephone number in your house or a telephone line at a different location). If you can connect on this line, call your telephone service.

Try connecting with the modem at a lower connection speed. If reducing the connect speed lets you connect, call your telephone service. The telephone line may be too noisy.

You cannot connect to the Internet

The ISP may be having technical difficulties. Contact your ISP for technical support.

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Troubleshooting

See if the modem works with a different communications program. The problem may be with just one program.

Review the troubleshooting information under “Internet” on page 59.

Your 56K modem does not connect at 56K

Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further.

If your computer has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your computer has a v.92 modem, the speed at which you can upload data is limited to 48K. Your ISP may not support 48K uploads.

Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem

Current fax technology only supports a maximum send and receive rate of 14,400 bps.

The modem is not recognized by your computer

Make sure that the line connected to the modem is working and plugged into the appropriate port on your computer. See “Back” on page 8 to make sure that the connections have been made correctly.

If the modem shares the telephone line with another device, make sure that the telephone line is not in use (for example, someone is on the telephone, or another modem is in use).

Use the modem cable that came with your computer. Some telephone cables do not meet required cable standards and may cause problems with the modem connection.

Shut down and restart your computer.

Run Windows modem diagnostics.

To run modem diagnostics:

1

2

3

4

Close all open programs.

Click Start, then clickControl Panel. TheControl Panel window opens. If your Control Panel is in Category View, clickPrinters and Other Hardware.

Click/Double-clickthePhone and Modem Options icon, then click theModems tab.

Click your modem, then click Properties. TheModem Properties dialog box opens.

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Chapter 6: Troubleshooting

5 Click theDiagnostic tab, then clickQuery Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such asport already open orthe modem has failed to respond, the modem did not pass diagnostics.

Help and For more information about modem troubleshooting, clickStart, then

Support click Help and Support.

Type the keyword modem troubleshooting in theSearch box, then click the arrow.

The modem is noisy when it dials and connects

When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume.

To turn down the modem volume:

1 ClickStart, then clickControl Panel. TheControl Panel window opens. If your Control Panel is in Category View, clickPrinters and Other Hardware.

2

3

4

5

Click/Double-clickthePhone and Modem Options icon, then click theModems tab.

Click the modem you want to adjust, then click Properties.

Click the Modem tab, then adjust theSpeaker volume control.

Click OK twice to close thePhone and Modem Options dialog box.

Monitor

The screen resolution is not correct

Change the screen resolution from the Display Properties dialog box.

Tips & Tricks For more information, see “Adjusting the color depth” inUsing Your Computer which has been included on your hard drive. To access thisguide, clickStart,All Programs, then clickGateway Documentation.

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Troubleshooting

Help and

 

For more information about changing the screen resolution, click

 

Support

 

Start, then click Help and Support.

 

 

Type the keyword screen resolution in theSearch box

 

 

, then click the arrow.

 

 

 

The computer is running but there is no picture

Make sure that the monitor is plugged in and turned on. If the monitor is turned on, the power LED should be lit.

Adjust the brightness and contrast controls to the center position.

Make sure that the monitor cable is connected to the video port on the back of your computer.

Check the cable for bent or damaged pins.

Reinstall the device driver.

Connect a monitor that you know works to your computer.

The color is not uniform

Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity.

Make sure that:

Non-shieldedspeakers are not placed too close to the monitor.

The monitor is not positioned too close to another monitor, electric fan, fluorescent light, metal shelf, or laser printer.

You demagnetize the screen using the monitor’s degauss feature. For more information on degauss, see your monitor’s documentation.

Why is there a horizontal line or wire visible across the monitor screen?

Your monitor may use a thin damper wire, located approximately 1/3 of the way down from the upper screen edge and 1/3 of the way up from the lower screen edge, to stabilize the internal aperture grille. These wires are most obvious when the monitor displays a white background. The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence. The damper wire is a critical part of the overall monitor design and does not negatively affect the monitor's function.

The text on the display is dim or difficult to read

Adjust the brightness and contrast controls.

Use the monitor degauss feature (see your monitor documentation) or turn off your computer and monitor, leave them off for at least a half hour, then restart your computer.

Change the display settings.

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Tips & Tricks For more information, see “Adjusting the screen and desktop settings” inUsing Your Computer which has been included on your hard drive.

To access this guide, click Start,All Programs, then clickGateway Documentation.

Move the monitor away from sources of electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves.

For more information about display types, see your monitor and video card documentation.

Mouse

The mouse does not work

Make sure that the mouse cable is plugged in correctly.

Shut down and restart your computer.

Remove all extension cables and switch boxes.

Try a mouse you know is working to make sure that the mouse port works.

The mouse works erratically

If the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy.

If you have an optical mouse, clean the mouse by wiping the bottom with a clean, damp cloth. Make sure that the optical sensor is clean and free of debris.

If you have a trackball mouse, see “Cleaning the mouse” on page 38.

Networks

You cannot connect to your company network

Every network is unique. Contact your company computer department or network administrator for help. For more information about setting up a network in your home, see “Networking Your Computer” on page 71 or see“Troubleshooting Your Ethernet network” on page 83.

Help and For more information about network troubleshooting, clickStart, then

Support click Help and Support.

Type the keyword network troubleshooting in theSearch box, then click the arrow.

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Troubleshooting

Passwords

Your computer does not accept your password

Make sure that CAPS LOCK is turned off, then retype the password.

Power

Your computer will not turn on

Make sure that your power cord is connected correctly to your computer.

If your computer is plugged into a surge protector, make sure that the surge protector is connected securely to an electrical outlet, turned on, and working correctly. To test the outlet, plug a working device, such as a lamp, into the outlet and turn it on.

Make sure that the power cord is free from cuts or damage. Replace any damaged cables.

Printer

The printer will not turn on

Make sure that the printer is online. Many printers have an online/offline button that you may need to press.

Make sure that the power cable is plugged into an AC power source.

The printer is on but will not print

Check the cable between the printer and your computer. Make sure that it is connected to the correct port.

Make sure that the printer is online. Many printers have an online/offline button that you may need to press so the printer can start printing. Press the button to put the printer online.

Check the cable for bent or broken pins.

If the printer you want to print to is not the default printer, make sure that you have selected it in the printer setup.

To set a default printer:

1 ClickStart, then clickControl Panel. TheControl Panel window opens. If your Control Panel is in Category View, clickPrinters and Other Hardware.

2 Click/Double-clickthePrinters and Faxes icon. ThePrinters and Faxes window opens.

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3 Right-clickthe name of the printer you want to be the default printer, then click

Set as Default Printer.

Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver.

You see a “Printer queue is full” error message

Make sure that the printer is not set to work offline.

To make sure that the printer is not set to work offline:

1 ClickStart, then clickControl Panel. TheControl Panel window opens. If your Control Panel is in Category View, clickPrinters and Other Hardware.

2 Click/Double-clickthePrinters and Faxes icon. ThePrinters and Faxes window opens.

3 Right-click the name of the printer you want to use. If the menu shows a check mark next to Use Printer Offline, click Use Printer Offlineto clear the check mark.

Help and For more information about printer troubleshooting, clickStart, then

Support click Help and Support.

Type the keyword printer troubleshooter in theSearch box, then click the arrow.

Wait until files have been printed before sending additional files to the printer.

If you print large files or many files at one time, you may want to add additional memory to the printer. See the printer documentation for instructions for adding additional memory.

You see a “Printer is out of paper” error message

After adding paper, make sure that the printer is online. Most printers have an online/offline button that you need to press after adding paper.

Sound

You are not getting sound from the speakers

Make sure that the speakers are turned on.

Make sure that the volume controls are turned up. For more information, see “Adjusting the volume” on page 25.

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Troubleshooting

Make sure that mute controls are turned off. For more information, see “Adjusting the volume” on page 25.

If you are using external speakers, see the speaker setup poster to check your speaker connections.

Help and For more information about sound troubleshooting, clickStart, then

Support click Help and Support.

Type the keyword sound troubleshooter in theSearch box, then click the arrow.

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Chapter 7

Networking Your Computer

Introducing networking

Creating an Ethernet network

Testing your network

Troubleshooting your Ethernet network

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Introduction to Networking

An Ethernet network consists of two or more computers connected together through an Ethernet cable. This connection type is commonly used in offices around the world and can be used to build computer networks in the home.

Ethernet, Fast Ethernet, or Gigabit Ethernet

Ethernet is available at three different speeds. Standard Ethernet runs at 10 Mbps, Fast Ethernet runs at 100 Mbps, and Gigabit Ethernet runs at 1000 Mbps. Most home networks are built using Standard or Fast Ethernet components. Business networks are typically built using Fast or Gigabit Ethernet components.

To create an Ethernet network, you or your electrician must install special Ethernet cables in your home or office.

Check local code requirements before installing Ethernet cable or Important other wiring in your home or office. Your municipality may require you

to obtain a permit and hire a licensed installer.

Using a router

The most common way to set up an Ethernet network is Dynamic Host Control Protocol (DHCP) using a router. A DHCP network configuration uses a router to automatically assign IP addresses to each computer or network device.

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Introduction to Networking

Example router-basedEthernet network

The following is an example of an Ethernet network. The network is made up of a router, a cable or DSL modem, your computers, and cables connecting each of these components. The router is the central control point for the network. Attached to the router are all of your computers or Ethernet-readydevices. Also connected to the router is a cable or DSL modem that provides access to the Internet.

Cable/DSL modem

Router

To add the ability to access a wireless Ethernet network to your wired Tips & Tricks Ethernet network, connect an access point to the router or use a

router that has a built-inaccess point, such as the Linksys wireless access point router with4-portswitch.

Equipment you need for a router-basedEthernet network

For an Ethernet network you need:

Two or more computers with Ethernet jacks

One router

One broadband Internet connection (optional)

Ethernet cables connecting all of the network equipment

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Chapter 7: Networking Your Computer

For best results, all Ethernet components should be either standard Important Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100), or Gigabit

Ethernet (1000 Mbps or 10/100/1000). A mixture of components rated at different speeds will result in your network running at the speed of the slowest rated component.

Tips & Tricks

When buying your router, be sure the model includes everything your

network needs, including:

Internet security features - such as a firewall to protect your network from unwanted intruders

4-portswitch - to eliminate the need for additional network hardware

DHCP server/dynamic IP address assignment - to automatically configure network and IP addresses

Determining if an Ethernet is already installed on your computers
To determine if Ethernet is already installed on your computer:

1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance.

2 Click/Double-clickSystem, click theHardware tab, then clickDevice Manager. TheDevice Manager window opens.

3 Click the plus (+) in front ofNetwork adapters. The Ethernet device installed in your computer is listed. If one is not listed, you must install one.

Creating an Ethernet network

Installing Ethernet cards and drivers

After you have determined the type of Ethernet you are using for your network, you need to install Ethernet cards and drivers on the computers that do not have Ethernet already installed. To order wired or wireless Ethernet PCI or PC cards, visit the Accessories Store at accessories.gateway.com.

Use the documentation that comes with your Ethernet cards for instructions on installing the card and any required drivers.

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Creating an Ethernet network

Making sure your broadband connection works

Before you change anything about your home setup, make sure that your broadband connection is working correctly. To test the connection, log onto the Internet using your current setup. If the connection is not working, contact your Internet service provider.

If you do not have a broadband connection already installed, make Important the necessary arrangements with your ISP. Be sure to find out how

soon after the installation the line will be activated.

Broadband Internet settings will differ from ISP to ISP. Before you Important begin setting up your network, you should contact your ISP for any

specific instructions they have for setting up a network.

Naming the computers and the workgroup

Important

You must give each computer on the network a unique Computer

Name and the same Workgroup Name.

 

To identify this computer on the network:

1 ClickStart, then clickControl Panel. TheControl Panel window opens. If your Control Panel is in Category View, clickPerformance and Maintenance. ThePerformance and Maintenance window opens.

2

3

4

5

Click/Double-clickSystem. TheSystem Properties dialog box opens.

Click Computer Name.

Click Change. TheComputer Name Changes dialog box opens.

Type a unique computer name in the Computer name box. This name identifies the computer to other users on the network. Use a computer name of up to 15 characters with no blank spaces. Each computer name must be unique on your network.

All-numericcomputer names are not allowed. Names must contain some letters.

6 Type a name for your workgroup in theWorkgroup box. Use a workgroup name of up to 15 characters with no blank spaces. The workgroup name must be the same for all computers in your network workgroup, and the name must be different than any computer name on your network.

7 ClickOK to close theComputer Name Changes dialog box.

 

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Chapter 7: Networking Your Computer

Configuring the TCP/IP protocol

A networking protocol is a language computers use to talk to each other. One of several available protocols must be set up on each computer you plan to use on your network. We recommend you use the Transmission Control Protocol/Internet Protocol (TCP/IP), which is widely accepted and compatible for local area networks (LANs), as well as for Internet communications.

When networking is set up in Windows XP, TCP/IP is automatically installed as the default protocol.

Terms you should know

DHCP - Dynamic Host Configuration Protocol (DHCP) lets a router temporarily assign an IP address to a computer on the network.

IP Address - Internet Protocol (IP) address is a number that uniquely identifies a computer on the network.

Subnet Mask - Subnet mask is a number that identifies what subnetwork the computer is located on. This number will be the same on all computers on a home network.

Using a DHCP server

In order to use the TCP/IP protocol on each computer with a router or access point router, you must set the protocol to “Obtain an IP address from a DHCP server.”

To use a DHCP server

1 ClickStart, then clickControl Panel. TheControl Panel window opens. If your Control Panel is in Category View, clickNetwork and Internet Connections. TheNetwork and Internet Connections window opens.

2 Click/Double-clickNetwork Connections. TheNetwork Connections window opens.

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Creating an Ethernet network

3 Right-clickLocal Area Connection, then clickProperties. TheLocal Area Connection Properties dialog box opens.

- OR -

If you do not have a LAN connection setup, click Create a new connection and follow the instructions in the New Connection Wizard.

4 Click to select the Internet Protocol (TCP/IP)check box in the This connection uses the following itemslist. If you do not see TCP/IP, drag the scroll bar to see more choices.

5 Click Properties. The Internet Protocol (TCP/IP) Propertiesdialog box opens.

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6 Click theGeneral tab.

7

8

9

10

11

Click Obtain an IP address automatically.

Click OK to close the Internet Protocol (TCP/IP) Propertiesdialog box.

Click OK to close the Local Area Connection Propertiesdialog box.

Click X to close theNetwork Connections window.

Repeat this procedure for every computer on your network.

Setting up an Ethernet network

We recommend using category 5, unshielded, twisted-paircable (approximately 1/4” in diameter with a thinouter-jacket,containing eightcolor-codedwires), and equipment compatible with this type of cable. This type of cable is equipped withRJ-45connectors (like a large telephone jack connector, but with eight pins) on each end.

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Creating an Ethernet network

Category 5 cables are available in two different types; straight-throughImportant cables, used to connect computers to a router, and crossover cables,

used to connect two computers.

To determine which type of cable you have, hold both ends of the cable with the connectors facing away from you and with the spring clip on the bottom. For straight-throughcable, the wires on both connectors are attached to copper pins in the same order (same colors, left to right). For a crossover cable, the wires on each connector are attached to the copper pins in a different order (different colors, left to right).

Setting up a network using a router

If you are setting up a network for more than two computers and you will be connecting your network to a high-speedBroadband Internet connection (cable or DSL modem), we recommend the use of a router. A router lets you access the Internet connection from any network computer. The router can assign IP addresses to the computers on the network and can provide firewall protection for your network as well.

In addition to a router, you need a straight-throughcable for each computer you want to connect to the network.

Cable/DSL modem

Router

WAN port

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To set up a network using a router:

1 Plug one end of the power adapter into the AC connector on the router and the other end into a grounded, 110V electrical outlet.

2

3

4

5

Turn on your computers.

Plug one end of a straight-throughnetwork cable into any numbered port on the router (except the WAN port). The WAN port is used to connect the router to the DSL or cable modem, and is identified by a label or a switch. Plug the other end of the cable into the network connector on the computer. As each computer is connected to the router, the corresponding green indicator should light on the front of the router, indicating a good connection.

Repeat Step 3 for each computer on the network.

For an Internet connection, plug a straight-throughcable into the WAN port on the router and the other end into the Ethernet jack on the DSL or cable modem.

Configuring your router

After you have named your computers and set up TCP/IP on them, you can configure your router using your Web browser. For these instructions, we assume that you are using the router to connect your network to a high-speedBroadband Internet connection through an Internet service provider (ISP) and that you are configuring it as a DHCP server.

The following configuration information applies to the Linksys® Important EtherFast Cable/DSL routers. For any other brand or model of router,

see the manufacturer’s documentation, which may accompany the router or be available from the manufacturer’s Web site.

To configure the Linksys EtherFast Cable/DSL router:

1 From one of the computers connected to the network, open your Web browser, typehttp://192.168.1.1 in the browser’s address box, then pressENTER.

2 When prompted for a username and password, leave the username box empty and typeadmin in the password box, then clickOK. The Setup page opens.

3 Enter the following values in the appropriate fields:

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Creating an Ethernet network

Router Name andDomain Name - Check with your ISP to see if entries are required in these fields and, if so, what entries are required. Normally, leaving the fields blank will work.

LAN IP Address - We recommend that you accept the defaults.

WAN IP Address - If your ISP assigns you a different IP address each time you log on, clickObtain an IP Address Automatically. If your ISP requires a fixed IP address, clickSpecify an IP Address, then type the values provided by your ISP.

4 When you are finished entering information on the Setup page, clickApply.

5 Click theDHCP tab on the top of the screen.

6 Click theEnable checkbox, then clickApply.

7 Press the reset button on your cable or DSL modem, then restart the computer. Your network should be running. Go to“Testing your network” on page 82.

 

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Testing your network

Now that your home network is set up, log onto one of your computers and access a favorite Internet Web site.

If you are unable to connect to the Internet:

Run the New Connection Wizard (for more information, see “Using Your Computer guide” on page 4)

Check all physical cable connections

Compare the status lights on the front of the router or access point with the patterns described in the router or access point literature

Temporarily turn off any firewall software on your desktop computer

Turn off all of the devices, then power them back on

Refer to your router’s or access point’s troubleshooting information

Contact your Internet service provider

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Troubleshooting Your Ethernet network

Troubleshooting Your Ethernet network

You cannot see the other computers on your network

Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer. Make sure that the other end is plugged into a router.

Make sure that all computers are plugged into a powered electrical outlet and turned on.

Make sure that the router is plugged into a powered electrical outlet and turned on. Most routers have lights that indicate they are working. For more information, see the documentation that came with your router.

Make sure that all computers on your network have the same workgroup name.

Make sure that all computers are using the same Subnet Mask.

If you assigned IP addresses to the computers, make sure that all computers have different IP addresses. For home networks, IP addresses should be 192.168.N.N where N is a number you assign between 0 and 254. The first N should be the same for all computers on your network and the second N should be different for all computers on your network.

The computer does not recognize an add-inEthernet card

Shut down and restart your computer.

Make sure that you have installed the required software. For more information, see the documentation that came with your Ethernet card.

Reseat the card. For more information, about opening your computer case, see “Opening the case” on page 51. For more information about your Ethernet card, see the documentation that came with your Ethernet card.

Your Ethernet network is running slower than you expect

If your Ethernet network is running slower than you expect, check the speed of each Ethernet component. For best results, all Ethernet components should be standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100 Mbps), or Gigabit Ethernet (1000 Mbps or 10/100/1000 Mbps). A mixture of Ethernet, Fast Ethernet, and Gigabit Ethernet components will result in your network running at the slowest component speed.

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Appendix A

Safety, Regulatory, and Legal

Information

Safety information

Regulatory statements

Notices

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Appendix A: Safety, Regulatory, and Legal Information

Important safety information

Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.

Always follow these instructions to help guard against personal injury

Warning

and damage to your Gateway system.

Setting up your system

Read and follow all instructions marked on the product and in the documentation before you operate your system. Retain all safety and operating instructions for future use.

Do not use this product near water or a heat source such as a radiator.

Set up the system on a stable work surface.

The product should be operated only from the type of power source indicated on the rating label.

If your computer has a voltage selector switch, make sure that the switch is in the proper position for your area. The voltage selector switch is set at the factory to the correct voltage.

Openings in the computer case are provided for ventilation. Do not block or cover these openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system for ventilation when you set up your work area. Never insert objects of any kind into the computer ventilation openings.

Some products are equipped with a three-wirepower cord to make sure that the product is properly grounded when in use. The plug on this cord will fit only into agrounding-typeoutlet. This is a safety feature. If you are unable to insert the plug into an outlet, contact an electrician to install the appropriate outlet.

If you use an extension cord with this system, make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating.

If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges.

Care during use

Do not walk on the power cord or allow anything to rest on it.

Do not spill anything on the system. The best way to avoid spills is to avoid eating and drinking near your system.

Some products have a replaceable CMOS battery on the system board. There is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturer’s instructions.

When the computer is turned off, a small amount of electrical current still flows through the computer. To avoid electrical shock, always unplug all power cables and modem cables from the wall outlets before cleaning the system.

Unplug the system from the wall outlet and refer servicing to qualified personnel if:

The system was dropped or damaged, or the power cord or plug is damaged.

Liquid has been spilled into the system.

The system does not operate properly when the operating instructions are followed.

Replacement parts and accessories

Use only replacement parts and accessories recommended by Gateway.

Do not use Gateway products in areas classified as hazardous Warning locations. Such areas include patient care areas of medical and

dental facilities, oxygen-ladenenvironments, or industrial facilities.

Warning

To reduce the risk of fire, use only No. 26 AWG or larger

telecommunications line cord.

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Regulatory compliance statements

United States of America

Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15

This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio and television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna

Increase the separation between the equipment and receiver

Connect the equipment to an outlet on a different circuit from that to which the receiver is connected

Consult the dealer or an experienced radio/TV technician for help.

Compliance Accessories: The accessories associated with this equipment are: shielded video cable when an external monitor is connected. These accessories are required to be used in order to ensure compliance with FCC rules.

FCC declaration of conformity

Responsible party:

Gateway Companies, Inc.

7565 Irvine Center Drive

Irvine, CA 92618 USA

(605) 232-2000Fax: (605)232-2023

Product:

Gateway E4350

For unique identification of the product configuration, please submit the 10-digitserial number found on the product to the responsible party.

This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by Gateway could Caution void the FCC compliance and negate your authority to operate the

product.

California Proposition 65 Warning

Warning

This product contains chemicals, including lead, known to the State

of California to cause cancer, birth defects or reproductive harm.

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Appendix A: Safety, Regulatory, and Legal Information

Telecommunications per Part 68 of the Code of Federal Regulations (CFR 47) (applicable to products fitted with USA modems)

Your modem complies with Part 68 of the Code of Federal Regulations (CFR 47) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device. If requested, this information must be provided to the telephone company.

A telephone line cord with a modular plug is required for use with this device. The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is

Part 68-compliant.See installation instructions for details.

The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to the telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.

If this device causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved.

The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

This equipment cannot be used on telephone company-providedcoin service. Connection to party line service is subject to state tariffs. Contact the state public utility commission or public service commission for information.

When programming or making test calls to emergency numbers:

Remain on the line and briefly explain to the dispatcher the reason for the call.

Perform such activities in the off-peakhours such as early morning or late evenings.

The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent, an identification of the business, other entity, or other individual sending the message, and the telephone number of the sending machine or such business, other entity, or individual. Refer to your fax communication software documentation for details on how to comply with the fax-brandingrequirement.

Canada

Industry Canada (IC) Unintentional emitter per ICES-003

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.

Telecommunications per Industry Canada CS-03(for products fitted with anIC-compliantmodem)

The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users’ satisfaction.

Before installing this equipment, users should make sure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-lineindividual service may be extended by means of a certified connector assembly. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

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Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should make sure, for their own protection, that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

To avoid electrical shock or equipment malfunction do not attempt to Warning make electrical ground connections by yourself. Contact the

appropriate inspection authority or an electrician, as appropriate.

The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.

Laser safety statement

All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location.

Use of controls or adjustments or performance of procedures other Warning than those specified in this manual may result in hazardous radiation

exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive.

Television antenna connectors protection (for systems fitted with TV/cable TV tuner cards)

External television antenna grounding

If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and static charges.

Article 810 of the National Electrical Code, ANSI/NFPSA 70, provides information with regard to proper grounding of the mast and supporting structure, grounding of the lead-inwire to an antenna discharge unit, size of grounding conductors, location of antenna discharge unit, connection to grounding electrodes, and requirements for the grounding electrode.

Lightning protection

For added protection of any Gateway product during a lightning storm or when it is left unattended or unused for long periods of time, unplug the product from the wall outlet and disconnect the antenna or cable system.

Power lines

Do not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits.

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When installing or realigning an outside antenna system, extreme Warning care should be taken to keep from touching such power lines or

circuits. Contact with them could be fatal.

 

 

7

 

 

6

 

 

5

 

 

4

 

 

3

 

1

2

 

Antenna and satellite grounding

 

Reference

Grounding component

 

1

Electric service equipment

 

2

Power service grounding electrode system (NEC Art 250, Part H)

3

Ground clamps

 

4

Grounding conductors (NEC Section 810-21)

 

5

Antenna discharge unit (NEC Section 810-20)

 

6

Ground clamp

 

7

Antenna lead-inwire

 

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Environmental information

The product you have purchased contains extracted natural resources that have been used in the manufacturing process. This product may contain substances known to be hazardous to the environment or to human health.

To prevent releases of harmful substances into the environment and to maximize the use of our natural resources, Gateway provides the following information on how you can responsibly recycle or reuse most of the materials in your “end of life” product.

Waste Electrical and Electronic Equipment (commonly known as WEEE) should never be disposed of in the municipal waste stream (residential garbage collection). The “Crossed-OutWaste Bin” label affixed to this product is your reminder to dispose of your “end of life” product properly.

Substances such as glass, plastics, and certain chemical compounds are highly recoverable, recyclable, and reusable. You can do your part for the environment by following these simple steps:

When your electrical or electronic equipment is no longer useful to you, “take it back” to your local or regional waste collection administration for recycling.

In some cases, your “end of life” product may be “traded in” for credit towards the purchase of new Gateway equipment. Call Gateway to see if this program is available in your area.

If you need further assistance in recycling, reusing, or trading in your “end of life” product, you may contact us at the Customer Care number listed in your product’s user guide and we will be glad to help you with your effort.

Finally, we suggest that you practice other environmentally friendly actions by understanding and using the energy-savingfeatures of this product (where applicable), recycling the inner and outer packaging (including shipping containers) this product was delivered in, and by disposing of or recycling used batteries properly.

With your help, we can reduce the amount of natural resources needed to produce electrical and electronic equipment, minimize the use of landfills for the disposal of “end of life” products, and generally improve our quality of life by ensuring that potentially hazardous substances are not released into the environment and are disposed of properly.

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Appendix A: Safety, Regulatory, and Legal Information

Notices

Copyright © 2005 Gateway, Inc.

All Rights Reserved

Gateway, Inc.

7565 Irvine Center Drive

Irvine, CA 92618 USA

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway.

The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions. Gateway may improve and/or change products described in this publication at any time. Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Gateway reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.

Trademark Acknowledgments

Gateway and the Black-and-WhiteSpot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. SpotShop, Spotshop.com, and Your:)Ware are trademarks of Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS,MS-DOS,and Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.

Macrovision statement

If your computer has a DVD drive and an analog TV Out port, the following paragraph applies:

This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

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Index

A

AC power connector 9 accessories13

safety precautions 86 activity indicators

See indicators application key22, 23 arrow keys22, 23 audio

audio in jack 9 front speaker jack9 headphone jack9 line in jack9

line out jack 9 microphone jack7, 9 muting24, 25

side speaker jack 9 audio CD

See CD audio in jack9

B

battery replacing 50

bezel

removing 44 broadband connection75

connecting 10

C

cable lock 9

cable modem 73, 79 connecting10

Caps Lock indicator 22, 23 cards

troubleshooting add-incard55 case

opening 43

CD

cleaning 39

controlling play with keyboard 24 inserting30

playing audio 31

recording 31 troubleshooting55

CD drive identifying 29 locating drive7

troubleshooting 55 using29

Certificate of Authenticity 11 cleaning

audio CD 39 case37

CD 39

computer exterior 37 computer screen38 DVD39

keyboard 37 mouse38 screen38

closing

computer case 47 unresponsive program21

computers naming 75

configuring router 80

TCP/IP protocol 76 connecting

PS/2 keyboard 9 PS/2 mouse9

to Ethernet network 10 to Internet10

to network 10 connections

audio in 9 digital audio9

digital camera 7, 9, 26 digital video camera7, 9, 26 Ethernet10

external audio 9 external speakers9 fiber optic audio9 Firewire7, 9, 26 front speaker9

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headphone 9 i.Link7, 9, 26 IEEE 13947, 9, 26 keyboard7, 9

line in 9 line out9

microphone 7, 9 monitor9, 10 mouse7, 9 network10 parallel9

power 9 power cord9 printer7, 9

PS/2 keyboard 9 PS/2 mouse9 scanner7, 9 serial9

side speaker 9 S-Video(TV) out10 TOSLINK9

TV out 9 USB7, 9

video camera 7, 9 video out9

D

default printer 67 DHCP76

digital camera

locating serial port 9 locating USB port7, 9

digital video camera

locating IEEE 1394 port 7, 9 DIMM

See memory directional keys22, 23 diskette

troubleshooting 57 diskette drive

identifying 28 troubleshooting57 using28

display troubleshooting 58

documentation

help 2

Help and Support 2 online help4

Using Your Computer 3 domain name81

drives

CD 7, 29 diskette7, 28 DVD7, 29

identifying drive types 29 recordable CD7, 29 recordable DVD7, 29 troubleshooting55, 57, 58 types29

DSL modem 73, 79 connecting10

DVD

cleaning 39

controlling play with keyboard 23 drive29

inserting 30 playing31 recording31 troubleshooting55

DVD drive identifying 29 locating drive7

troubleshooting 55, 58 using29

Dynamic Host Configuration Protocol 76

E

electrostatic discharge (ESD) 42 e-mail

button 24 entering

IP address 76 subnet mask76

ergonomics 16 eSupport12 Ethernet

equipment needed 73 example73 installing cards74 installing drivers74

Ethernet jack 10

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Ethernet network creating 74

external audio jack 9

F

Fast Ethernet 72 faxes

troubleshooting 63 files

troubleshooting 58 finding

Help and Support topics 3 specifications12

Firewire port 7, 9, 26 function keys22, 23

G

Gateway eSupport 12

serial number 12 Gigabit Ethernet72

H

hard drive troubleshooting 58

headphone jack 7, 9 help

button 24 online4 using2

Help and Support 2 searching3 starting2

Hibernate mode 7

I

i.Link port 7, 9, 26 IEEE 1394 port7, 9, 26 indicators

Caps Lock 22, 23 CD drive30 diskette drive28 DVD drive30 Num Lock22, 23

numeric keypad 22, 23 Pad Lock22, 23

power 7

Scroll Lock 22, 23 inkjet printer13 installing

battery 50 devices26 digital camera26

digital video camera 26 front bezel44

memory 48 peripheral devices26 printer26

scanner 26 system battery50

Internet button 24

troubleshooting 59, 62 IP address

entering 76 LAN81 WAN81

J

jacks

See connections

K

Kensington cable lock lock slot 9

keyboard

buttons 22, 24 cleaning37 features22

Multifunction keyboard features 23 PS/2 port9

troubleshooting 60 USB port7, 9

keys

application 22, 23 arrow22, 23 directional22, 23 function22, 23

Multifunction keyboard 23 navigation22, 23 numeric22, 23

Windows 22, 23

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L

label

Microsoft Certificate of Authenticity 11 LAN IP Address81

laser printer 13 LCD panel

troubleshooting 58, 64 lights

See indicators line in jack9 line out jack9 lock slot

Kensington cable 9

M

maintenance cleaning case 37

cleaning component exteriors 37 cleaning computer display38 cleaning computer screen38 cleaning keyboard37

cleaning mouse 38 protecting from viruses35

memory adding 48

installing 48 purchasing13 replacing48 troubleshooting61

microphone jack 7, 9

Microsoft Certificate of Authenticity 11 modem

cable 73, 79

DSL 73, 79

protecting from power surge 18 troubleshooting61

monitor cleaning 38 port9, 10

troubleshooting 64 mouse

cleaning 38 PS/2 port9

troubleshooting 66 USB port7, 9

Multifunction keyboard 23

features 24 multimedia

adjusting volume 25 playing DVD31 using DVD drive29

using Windows Media Player 31 muting sound24, 25

My Documents button 24

N

name

computer 75 domain81 router81 workgroup75

naming computers 75 workgroup75

navigation keys 22, 23 network

testing 82 troubleshooting66, 83

network jack 10 next button24 Norton Antivirus35

numeric keypad 22, 23 indicator22, 23

O

online help 2, 4 button24

online search button 24

opening

computer case 43 front bezel44

P

Pad Lock indicator 22, 23 parallel port9

password 67 peripheral devices26 play button24 playing

audio CD 31 DVD31

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Plug and Play devices

IEEE 1394 support for 26 USB support for26

ports

See connections power

button 7 connector9 Hibernate mode7 indicator7

source problems 18 Standby/Resume7 troubleshooting67 turning off computer20 turning on computer19

power button 7 previous button24 printer

default 67 inkjet13 installing26 laser13 parallel port9

troubleshooting 67 USB port7, 9

programming

My Documents button 24 shortcut buttons24

programs

closing unresponsive 21 PS/2 port

keyboard 9 mouse9

R

RAM

See memory rebooting computer21 recordable drive7, 13

locating 7 troubleshooting55

recording CDs 31 DVDs31

resetting computer 21 restarting computer21

restoring system 40 Resume mode7 router

configuring 80 name81

S

safety

avoiding repetitive strain 18 caring for computer34 general precautions86

guidelines for troubleshooting 54 posture17

reducing eye strain 16 setting up computer17 static electricity42

scanner installing 26

screen

cleaning 38 troubleshooting64

Scroll Lock indicator 22, 23 search button24

searching in Help and Support 3 security features

Kensington cable lock 9 serial number12

serial port 9 service plan4 setting up

safety precautions 86 shutting down computer20, 21 sound

adjusting 24, 25 controls24, 25 muting24, 25

speaker jack 9 special-functionbuttons24 specifications12

Standby mode 7 starting computer7, 19 static electricity42 stop button24

subnet mask entering 76

surge protector 18

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S-Video(TV) out jack10 system battery

replacing 50 system restore40

T

tape backup drive 13 TCP/IP protocol

configuring 76 technical support12 testing network82 thumbscrews10 TOSLINK port9 troubleshooting

add-incards55 cards55

CD drive 55 cleaning CD39 cleaning DVD39 computer startup56 diskette drive57 display58

DVD drive 55 DVD/CD drive55 Ethernet network83 faxes63

files 58

general guidelines 54 hard drive58

Internet connection 59, 62 keyboard60

LCD panel 58, 64 memory61 modem61 monitor64 mouse66 network66 passwords67 power67

printer 67

safety guidelines 54 screen64

screen resolution 64

Web site connection speed 60 turning off computer7, 20, 21 turning on computer7, 19

TV out (S-Videoout) jack10

TV out jack 9

U

uninterruptible power supply (UPS) 14, 18 updating

device drivers 34 Norton AntiVirus35 Windows34

UPS 14, 18

USB port 7, 9, 26

V

video

playing 31

S-Videoout jack10 video out jack9

virus

protecting against 35

removing with Norton AntiVirus 35 voltage switch9, 19

volume

adjusting 24, 25 adjusting modem64 buttons24

controls 24, 25 muting24, 25 troubleshooting68

W

WAN IP Address 81 Web browser

button 24 Windows

Product Key Code 11 restoring40

Windows key 22, 23 Windows Media Player31 Windows Update34 wired Ethernet

troubleshooting 83 workgroup

naming 75 working safely16

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MAN 4350 USR GDE R0 07/05