Gateway E3400 User Manual

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E3400 Mid Tower

System Manual

Contents

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Conventions used in this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Getting additional information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

1

System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 1

 

Easy to service chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1

 

Standard features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1

 

Front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3

 

Back panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5

 

Inside the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7

 

System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8

 

Riser card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10

 

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10

 

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11

2

System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

13

 

Setting up your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

13

 

Starting your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

14

 

Understanding the Power-On Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

15

 

Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

15

 

Turning off your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

16

 

Resetting your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

16

3

Case Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

17

 

Static electricity precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

17

 

Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

19

 

Removing the side panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

19

 

Closing the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

23

 

Replacing the side panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

23

4 Replacing and Adding System Components . . . . . . . . . . . . . . . . . . .

25

 

Replacing or adding drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

25

 

Preparing to replace or add a drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

25

 

The drive cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

26

 

3.5-inch diskette or CD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30

 

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

37

 

Adding or replacing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

43

 

Adding an expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

46

i

Replacing the AGP card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50 Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Replacing or adding a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

5 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

About the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65 Setting the system board jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 Recovery mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

6 Managing Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Protecting against power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 Surge suppressors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 Line conditioners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 Uninterruptible power supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 Maintaining and managing your hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 Hard drive maintenance utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 Hard drive management practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72 System integrity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75 Protecting against viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75 Checking system health with LANDesk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76 System recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77 Creating a startup diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77 Keeping a record of system configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77 Using your System Restoration CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77 System power management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

7 Cleaning Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79 Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80 Cleaning the monitor screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80 Cleaning the computer and monitor cases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

8 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81 Troubleshooting checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 Verifying your configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 Troubleshooting guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 CD drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83 Hard drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

ii

Memory/processor problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Modem problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Peripheral/adapter problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Printer problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 System problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Video problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

9 Safety, Regulatory, and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

A Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

iii

iv

Preface

Conventions used in this manual

Throughout this manual, you will see the following conventions:

Convention

Description

 

 

ENTER

Keyboard key names are printed in small capitals.

 

 

CTRL+ALT+DEL

A plus sign means to press the keys at the same time.

 

 

Setup

Commands to be entered, options to select, and messages that

 

appear on your monitor are printed in bold.

 

 

User’s Guide

Names of publications are printed in italic.

 

 

Important A note labeled important informs you of special circumstances.

Caution A caution warns you of possible damage to equipment or loss of data.

Warning A warning indicates the possibility of personal injury.

Conventions used in this manual

v

Getting additional information

Log on to the technical support area at www.gatewayatwork.com to find information about your system or other Gateway products. Some types of information you can access are:

Hardware driver and program updates

Technical tips

Service agreement information

Technical documents and component information

Frequently asked questions (FAQ)

Documentation for peripherals or optional components

Online access to technical support

vi

System

1

Features

Easy to service chassis

This chassis has many features that let you easily access the inside of your system to add and remove components, such as hard drives, memory, and processors.

Standard features

The following features are standard in the E3400 Mid Tower system:

Intel® Pentium III(FC-PGA 370) i256K processors

Two DIMM sockets that support up to 512 megabytes (MB) of Synchronous Dynamic Random Access Memory (SDRAM)

Intel i815 chipset

AGP 4X expansion slot with ATI Rage video card, or integrated graphics

3Com Tornado LAN card

Five PCI slots

Support for Ultra DMA/66 hard drives

Integrated audio using AC’97 compliant audio Codec chip

One 1.44 MB 3.5-inch diskette drive, one CD drive, and one hard drive

Easy to service chassis

1

PS/2 Keyboard port, PS/2 mouse port, 2 serial ports, parallel port, two Universal Serial Bus (USB) ports, video port, and audio line-out, microphone-in, and audio line-in ports

200-watt power supply

2 System Features

Front panel

The front panel contains following features:

Audio-out port

CD volume control

Diskette drive

Hard drive LED

Power button

CD drive

CD eject button

Diskette eject button

Reset button

Power LED

Right panel release button

Audio-out port connects headphones or powered speakers that let you listen to an audio CD (directly from the CD drive).

CD drive plays data or audio CDs.

CD eject button ejects a CD from the CD drive.

CD volume control controls the volume of an audio CD.

Diskette drive writes to and reads from 3.5-inch, 1.44 MB diskettes.

Diskette eject button ejects diskettes from the diskette drive.

Hard drive LED lights when the hard drive is active.

Power button turns the computer on and off.

Front panel

3

Power LED lights when the computer is turned on. The green light indicates your computer is using full power. The amber light indicates your computer is in power conservation mode.

Reset button restarts a system that becomes non-responsive.

Right panel release button lets you easily remove the right panel to access the internal components of your system.

4 System Features

Back panel

The mid tower back panel includes the following Input/Output (I/O) ports, connectors, and switches:

AGP video card connector (optional)

Kensington lock slot

RJ-45 LAN connector

Video port

Parallel port

Serial port B

Serial port A

Mouse port

Keyboard port

USB ports

Audio line-out Microphone-in Audio line-in

Voltage selector Power connector

AGP video card connector (optional) connects to the monitor interface cable if not using the integrated video.

Audio Line-out, Microphone-in, and Line-in jacks connect audio devices such as speakers, tape players, and microphones.

Kensington lock slot permits the use of a cable lock to secure the system.

Keyboard port connects a Personal System/2® (PS/2) compatible keyboard.

Mouse port connects a PS/2 compatible mouse.

Parallel port connects a printer or other parallel device.

Back panel

5

Power Connector connects the computer power cord. The other end of the power cord plugs into an AC outlet or power strip.

RJ-45 LAN connector (LAN card) connects a network cable.

Serial ports connect serial devices, such as a musical instrument digital interface (MIDI) device.

USB ports connect external Plug-and-Play devices, such as keyboards and pointing devices, that are automatically configured when they are plugged into the computer through one of these ports.

Video port connects to the monitor interface cable if not using the AGP video card output.

Voltage selector sets the voltage for your area, either 115V (US standard) or 230V.

6 System Features

Inside the computer

The following illustration shows locations of various system components:

G

F

A

B

E

C

D

ASystem board

BRiser card

CPower supply release lever

DPower supply

EHard drive (hard drive shown here in top bay: bay location may vary)

FDiskette drive

GCD drive

Inside the computer

7

System board

A B C

D

E P

F

G

O

H

I

J

K

L

M

N

ADIMM slots (2)

BAGP slot

CConfiguration jumper (JP6)

DVideo connector

EParallel port

FSerial port B

GSerial port A

8 System Features

HPS/2 mouse port

IPS/2 keyboard port

JUSB ports (2)

KAudio line-out connector

LMicrophone-in connector

MAudio line-in connector

NBattery

OProcessor socket (PGA370)

PCPU fan connector

System board

9

Riser card

The riser card is mounted to the chassis by three screws at the top. The riser card includes a chassis intrusion switch to alert you if the computer cover is removed. It also includes five PCI connectors for add-on cards.

Front

A

B

C

D

E

F

Q

 

 

 

 

 

P

O

N

M

L

K

J I H G

ASecondary IDE connector

BCD/diskette drive power connector

CWake-on LAN connector (WOL)

DNet Alert connector

ERing-in connector

FSystem board connectors

GSystem chassis fan connector

10 System Features

HPCI slots (5)

IChassis intrusion switch

JHard drive power connector

KPrimary IDE connector

LRemote lock/unlock

MChassis fan connector

NFront panel connector

OSCSI LED connector

PCD audio connector

QDiskette drive connector

Back

A

A Power supply connector

Riser card

11

12 System Features

System Setup

2

Setting up your system

Follow the instructions on the poster that came with your system for assembly instructions. You can prepare a safer working environment before assembling your system by following the guidelines listed below.

Provide a clean, flat, stable surface for your system. Allow at least

12 inches at the back of the computer for cabling and air circulation.

Obtain a grounded (three-prong) AC surge-protected power strip. A surge-protected power strip helps protect against AC line spikes.

Protect your system from extreme temperature and humidity. Do not expose your system to direct sunlight, heater ducts, or other heat-generating objects.

Keep your computer away from equipment that generates magnetic fields, such as unshielded stereo speakers. Even a telephone placed too close to the computer may cause interference.

Plug the computer into a wall outlet or power strip that is easily accessible. When you turn off the computer with the power button, some electricity still flows through the computer. To remove all power from the computer, you need to unplug it.

Important Keep the product carton and packing material, in case you need to send the system out for repair. If you return your system to the factory in different packaging, your warranty may be void.

Setting up your system

13

Starting your system

Before you start your system for the first time:

Refer to the safety information beginning on page 101.

Make sure the voltage selector switch on the back of the computer is set to the correct voltage for your area. This switch is set at the factory to the correct voltage (see “Back panel” on page 5 for voltage selector switch location).

Make sure all cables are firmly connected to the proper ports on the back panel of the computer.

Caution Make sure your computer and peripherals are turned off and unplugged from the power outlet when you connect peripherals to the computer.

Make sure the computer and monitor are plugged into an AC outlet or power strip.

To start the system:

1If you have connected the system components to a power strip, make sure all the system components are turned off, then turn on the power strip.

2Turn on the monitor by pressing the power button.

3Turn on the computer by pressing the power button. The power light-emitting diode (LED) on the front panel is lit when the power is on.

4Turn on any other components connected to the computer, such as speakers, a printer, or a scanner.

If nothing happens when you turn on the system:

Recheck the power cables to see that they are securely plugged in and that your power strip (if you are using one) is plugged in and turned on.

Make sure the monitor is connected to the computer, plugged into the power strip or AC outlet, and turned on. You may also need to adjust the brightness and contrast controls on the monitor.

14 System Setup

Wait until the startup procedure is finished before loading a diskette in the diskette drive, or the computer may search the diskette for startup information.

Understanding the Power-On Self-Test

When you turn on your computer, the Power-On Self-Test (POST) routine checks the system memory and components. To see this information on the screen, press TAB during POST. Press ESC to bypass the remaining memory count.

The system displays an error message if POST finds any problems. Write down the error message that appears.

Setting up the operating system

The first time you start your computer, the operating system takes a few minutes to set up.

Refer to your software documentation for specific questions.

To complete the operating system setup:

1After the computer starts, the start-up wizard opens. Continue by clicking

Next.

2Type the requested information in the appropriate text boxes. When you have finished entering the information, continue by clicking Next.

3Continue following the instructions and selecting options in the start-up wizard dialog boxes, clicking Next to move through the dialog boxes until the wizard tells you to restart your computer.

If you need to return to the previous dialog box to change any of your entries, click Back.

4Restart your system. The setup is complete.

Starting your system

15

Turning off your system

Every time you turn off your system, shut down the operating system first. You may lose data if you do not follow the proper procedure. Refer to the software documentation or visit the online help system of your specific operating system for proper shut down procedures.

Warning When you turn the computer off by pressing the power button, some electric current still flows through the computer. Before opening the computer case or connecting or removing any peripherals, turn off the computer and then unplug the power cord and modem cord (if installed).

Resetting your system

If your computer does not respond to keyboard or mouse input, you may have to close any programs that are not responding. If closing unresponsive programs does not restore your computer to normal operation, you may have to reset the system.

Refer to the software documentation of your specific operating system for proper procedures on resetting your system.

16 System Setup

Case Access

3

Static electricity precautions

Static electricity can permanently damage electronic components in your computer. When opening your computer case, always perform the following procedure.

Caution Prevent electrostatic damage to your computer by following static electricity precautions every time you open your computer case.

To avoid static electricity discharge:

1Wear a grounding wrist strap (available at most electronics stores).

2Turn off the computer power.

3Discharge any static electricity by touching a bare metal surface on the back of the case.

4Unplug all power cords from AC outlets and disconnect the modem cable (if installed).

Static electricity precautions

17

Follow these precautions to avoid electrostatic damage to your system components:

Avoid static-causing surfaces such as plastic and packing foam in your work area.

Remove the parts from their antistatic bags only when you are ready to use them. Do not lay parts on the outside of antistatic bags since only the inside of the bags provides antistatic protection.

Always hold cards by their edges and their metal mounting brackets. Avoid touching components on the cards and the edge connectors that connect to expansion slots.

Never slide cards or other parts over any surface.

Warning Avoid exposure to dangerous electrical voltages and moving parts by turning off your computer. Unplug the power cord and modem cord before removing the computer cover.

18 Case Access

Opening the case

The case has two removable side panels. Both panels are screwless, meaning you do not have to remove any screws to take off the panels.

The right panel is removed by pressing a button located on the front panel. The L-shaped panel covers both the right side and top of the chassis and provides access to most of the internal components of the system. The left panel is removed by sliding a tab located on the top of the chassis.

Removing the side panels

To remove the right panel:

1Because the components inside your computer are extremely sensitive to static electricity, make sure to observe the “Static electricity precautions” on page 17.

2Turn off the computer, disconnect the power cord, modem cord (if installed), and all external peripheral devices.

Opening the case

19

3Push the release button located in the lower right-hand corner of the front bezel. The bottom portion of the right panel unlatches from the chassis.

Right panel

2

1

Right panel release button

20 Case Access

4Lift up on the right panel, then lift the panel up and away from the chassis.

Right panel

 

 

Opening the case

21

 

 

 

 

 

 

 

 

 

 

To remove the left panel:

1Remove the right panel. (See “Removing the side panels” on page 19 for instructions.)

2Slide the left panel release tab toward the rear of the chassis. This unlatches the left panel from the chassis.

Left panel release tab

1

2

Left panel

3 Grasp the left panel, then lift the panel up away from the chassis.

22 Case Access

Closing the case

Replace the cover as soon as you finish installing or removing components so that dust and dirt (which can damage the computer) do not collect inside the computer.

Replacing the side panels

To replace the left panel:

1Align the tabs at the bottom of the panel with the tab holes at the base of the chassis.

2Insert the tabs into the tab holes.

3Push the panel towards the chassis until it locks into place.

Closing the case

23

To replace the right panel:

1Align the tabs at the top of the panel with the tab holes at the top of the chassis.

Tab holes

2Insert the tabs into the tab holes.

3Push the bottom of the right panel towards the chassis until the tabs engage the tab holes at the bottom of the chassis. The chassis automatically locks into place.

4Reconnect the power cord and all other cords you removed.

24 Case Access

Replacing and

Adding System 4

Components

Replacing or adding drives

Preparing to replace or add a drive

The standard configuration for your computer includes a 5.25-inch IDE CD drive, a 3.5-inch IDE hard drive, and a 3.5-inch diskette drive.

Your computer contains the following drive bays:

Two 3.5-inch drive bays that can be accessed from outside the computer.

Two 5.25-inch drive bays that can be accessed from outside the computer.

Three 3.5-inch drive bays that can only be accessed from inside the computer.

As you prepare to install drives, keep the following in mind:

If you remove a drive, place it in an antistatic bag.

Before you install a drive, see the drive’s documentation for information on configuring the drive, setting any jumpers on the drive, and attaching cables to the drive.

If you are installing a drive that uses an add-in controller card, install the card before you install the drive.

Replacing or adding drives

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