Gateway ALR 7300 User Manual
Maintaining
and
Troubleshooti ng
the Gatewa y
ALR 7300 Server
Part # 8504075 A MAN SYS US 7300 TECH REF R1 12/98
Notices
Copyright © 1998 Gateway 2000, Inc.
All Rights Reserved
610 Gateway Drive
N. Sioux City, SD 57049 USA
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced
or transmitted by any means or in any form, without prior consent in writing from Gateway 2000.
The information in this manual has been carefully checked and is believed to be accurate. However ,
changes are made periodically. These changes are incorporated in newer publication editions.
Gateway 2000 may improve and/or change products described in this publication at any time. Due to
continuing system improvements, Gateway 2000 is not responsible for inaccurate information which
may appear in this manual. For the latest product updates, consult the Gateway 2000 web site at
www.gateway.com. In no ev ent will Gateway 2000 be liable for direct, indirect, special, exemplary,
incidental, or consequential damages resulting from any defect or omission in this manual, even if
advised of the possibility of such damages.
In the interest of continued product development, Gateway 2000 reserves the right to make
improvements in this manual and the products it describes at any time, without notices or obligation.
T rademark Acknowledgments
AnyKey, black-and-white spot design, CrystalScan, Destination, EZ Pad, EZ Point, Field Mouse, Solo,
TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are registered
trademarks and GATEWAY, Gateway Solo, green stylized GATEWAY , green stylized Gateway logo, and
the black-and-white spotted box logo are trademarks of Gateway 2000, Inc. Intel, Intel Inside logo, and
Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MSDOS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other
product names mentioned herein are used for identification purposes only, and may be the trademarks
or registered trademarks of their respective companies.
Copyright © 1998 Advanced Logic Research, Inc. (ALR)
All Rights Reserved
9401 Jeronimo
Irvine, CA 92618 USA
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced
or transmitted by any means or in any form, without prior consent in writing from ALR.
The information in this manual has been carefully checked and is believed to be accurate. However ,
changes are made periodically. These changes are incorporated in newer publication editions. ALR
may improve and/or change products described in this publication at any time. Due to continuing
system improvements, ALR is not responsible for inaccurate information which may appear in this
manual. For the latest product updates, consult the ALR web site at www.alr .com. In no event will ALR
be liable for direct, indirect, special, exemplary , incidental, or consequential damages resulting from
any defect or omission in this manual, even if advised of the possibility of such damages.
In the interest of continued product development, ALR reserves the right to make improvements in this
manual and the products it describes at any time, without notices or obligation.
T rademark Acknowledgments
ALR is a registered trademark of Advanced Logic Research, Inc. All other product names mentioned
herein are used for identification purposes only, and may be the trademarks or registered trademarks
of their respective companies.
Contents
Preface ............. ................... .................. ................... .................v
Conventions used in this guide .............................................................. vi
Safety instructions ................................................................................ vii
Additional information sources .......................................................... viii
The Gateway Support Center....................................................... viii
System Access ............................ ................... .................. ....... 1
Static electricity precautions ................................................................... 2
Opening the system ................................................................................. 3
Removing the side panel.................................................................. 3
Removing the bezel.......................................................................... 5
Removing the top cover................................................................... 6
Closing the system................................................................................... 8
Replacing the top cover.................................................................... 8
Replacing the bezel .......................................................................... 9
Replacing the side panel................................................................. 10
Components .......................................................................... 11
System board components .................................................................... 12
Chassis fans .................................................................................... 14
Power connectors ........................................................................... 14
Drive controllers and connectors................................................... 15
Front panel connectors................................................................... 16
Server management connectors..................................................... 18
System jumpers .............................................................................. 19
I2O feature connector..................................................................... 19
Battery............................................................................................. 19
Expansion slots............................................................................... 20
I/O connectors ................................................................................ 20
Processor subsystem ...................................................................... 21
Memory .......................................................................................... 22
Quick Hot-swap RAID cage................................................................. 22
SCSI backplane components................................................................ 23
Installing Components .......................... .......... .................. ..... 25
Replacing the processor ........................................................................ 26
Contents i
Installing a second processor................................................................ 30
Setting the jumpers................................................................................ 33
Processor speed jumper................................................................. 33
Clear CMOS jumper...................................................................... 34
Installing memory and hardware.......................................................... 35
Installing memory.......................................................................... 35
Adding and replacing drives.......................................................... 37
SCSI cable kit installation ............................................................. 51
Adding an expansion card ............................................................. 52
Removing an expansion card........................................................ 54
Replacing the battery..................................................................... 56
Installing software and drivers ............................................................. 58
Installing the video drivers ............................................................ 58
NetWare 4.11 drivers and Seagate Backup Exec issues .............. 59
BIOS Setup .. .................. ................... ................... ...................61
About the BIOS Setup Utility............................................................... 62
Using the BIOS Setup Utility............................................................... 62
Main menu screen.......................................................................... 63
Advanced menu screen.................................................................. 67
Security menu screen..................................................................... 76
Boot menu screen........................................................................... 78
Exit menu screen............................................................................ 80
Updating the BIOS................................................................................ 81
Troubleshooting .... ............................ ............................ ..........83
Introduction........................................................................................... 84
Computer virus notice........................................................................... 84
Troubleshooting checklist .................................................................... 85
Verifying your configuration......................................................... 86
Troubleshooting guidelines........................................................... 86
CD-ROM problems.............................................................................. 87
Hard disk problems............................................................................... 88
Memory/Processor problems ............................................................... 89
Modem problems.................................................................................. 90
Peripheral/Adapter problems................................................................ 91
Printer problems.................................................................................... 93
System problems................................................................................... 94
Video problems..................................................................................... 95
ii Maint ain in g an d T rou bl esh oo tin g t he Ga te way AL R 730 0 S erve r
Error messages....................................................................................... 98
Reference Data .................................... ................... ............101
Acronyms and abbreviations .............................................................. 102
Terms and definitions.......................................................................... 106
Specifications....................................................................................... 109
Memory map ....................................................................................... 110
I/O map ................................................................................................ 111
IRQ usage ............................................................................................ 112
DMA usage.......................................................................................... 113
DIMM configurations......................................................................... 114
Regulatory compliance statements..................................................... 116
FCC Notice................................................................................... 116
Industry Canada Notice................................................................ 116
CE Notice ..................................................................................... 117
VCCI Notice................................................................................. 117
Australia/New Zealand Notice .................................................... 118
Index .................................................................................... 119
Contents iii
iv Maintaining and Troubleshooting the Gateway ALR 7300 Server
Pref ace
Conventions used in this guide .............................. vi
Safety instructions .................................................vii
Additional information sources............................ viii
Con ventions used in this guide
Throughout this guide, you will see the following conventions:
Conve nti on Description
NTER
E
TRL+ALT+DEL
C
Setup Commands to be entered, options to
User’s Guide
Important!
Key board key names are printed in small
capitals.
A plus sign i ndicat es that the keys must be
pressed simultaneously.
select, and messages that appear on your
monitor are printed in bold.
Names of publi cations and f iles are printed
in italic .
An important infor m s you of speci al circumstances.
Caution!
Warning!
A caution warns you of poss ible damage
to equipment or loss of data.
A warni ng in d ic ate s th e pos sibility of personal injury.
vi Maintaining and Troubleshooting the Gateway ALR 7300 Server
Safety instructions
Observe the following safety instructions when using your system:
Follow all instructions marked on the system and in the
•
documentation.
When the computer is turned off, a small amount of electrical
•
current still runs through the computer. Always unplug the
computer from the electrical outlet before cleaning the system or
opening the computer cover. (Follow the cleaning instructions in
your user’s guide.)
Do not use this product near water or a heat source, such as a
•
radiator or heat register.
Do not spill anything on or into the system. The best way to avoid
•
spills is to avoid eating and drinking near your system.
Make sure you set up the system on a stable work surface.
•
Openings in the computer cabinet are provided for ventilation. Do
•
not block or cover these openings. Make sure you provide adequate
space (at least 12 inches) around the system for ventilation when
you set up your work area. Never insert objects of any kind into the
computer ventilation slots.
Use the voltage setting for your area. The voltage selector switch is
•
set at the factory to the correct voltage.
Warnin g!
Do not attempt to service
the syste m y our self e x cept
as ex pl aine d el sewhere in
the syste m do cumen ta tio n.
Adjust only those controls
covered in the instructions.
Openin g or r em o vi ng
covers marked “Do Not
Remove” may expose you
to dangerous electrical
voltages or other risks.
Ref er al l se rvic in g of t ho se
compartments to qualified
service personnel.
As a safety feature, this system is equipped with a 3-wire power
•
cord to ensure that the product is properly grounded when in use.
The plug will only fit into a grounding-type outlet. If you are
unable to insert the plug into an outlet, contact an electrician to
install the appropriate outlet.
Do not walk on the power cord or allow anything to rest on it.
•
If you use an extension cord with this system, make sure the total
•
ampere ratings on the products plugged into the extension cord do
not exceed the extension cord ampere rating. Also, the total ampere
requirements for all products plugged into the wall outlet must not
exceed 15 amperes.
Preface vii
There is a danger of explosion if the CMOS (complementary
•
metal-oxide semiconductor) battery is replaced incorrectly.
Replace the battery with the same or equivalent type recommended
by the manufacturer. Dispose of used batteries according to the
manufacturer’s instructions.
Unplug the system from the wall outlet and refer servicing to
•
qualified personnel if:
• The power cord or plug is damaged.
• Liquid has been spilled into the system.
• The system does not operate properly when the operating
instructions are followed.
• The system was dropped or the cabinet is damaged.
• The system’s performance changes.
Ad ditional inf ormation sour ces
Along with this manual and your user’s guide, you can find additional
information by using the following sources.
The Gate wa y Support Center
Log on to the Gateway Support Center at www.gateway.com/support to
access information about your system or other Gateway products. Some
types of information you can access are:
Hardware driver (including BIOS) and software
•
application updates
An expanded glossary
•
Technical tips
•
Service Agreement information
•
Technical documents and component information
•
Frequently Asked Questions (FAQ)
•
Online access to Tech Support
•
viii Mai nta in in g an d T roub l esh oo tin g th e Ga te way AL R 730 0 S erve r
Chapter 1:
System Access
Static electricity precautions ................................... 2
Opening the system ................................................. 3
Closing the system................................................... 8
1
Cautio n!
Prevent electrostatic
damage to your system by
following static electricity
precau ti on s every time you
open your computer case.
Static electricity precautions
Static electricity can permanently damage electronic components in your
computer. When opening your computer case, always perform the
following procedure:
Wear a grounding wrist strap (available at most electronics stores).
1.
Turn off the system power.
2.
Touch the back of the power supply fan, located on the back of the
3.
case, to discharge any static electricity.
Unplug all power cords from AC outlets.
4.
Remove the computer case cover.
5.
Warning!
To avoi d e xpo su r e to
dangero us el e ctri cal
volt ages and moving parts,
turn off your computer and
unplug the power cord
befor e remo vin g the sy stem
cover.
Follow these precautions to avoid electrostatic damage to your system
components:
Avoid static-causing surfaces such as plastic and styrofoam in your
•
work area.
Remove the parts from their antistatic bags only when you are
•
ready to use them. Do not lay parts on the outside of antistatic bags
since only the inside of the bag provides antistatic protection.
Always hold cards by their edges and their metal mounting bracket.
•
Avoid touching components on the cards and the edge connectors
that connect to expansion slots.
Never slide cards or other parts over any surface.
•
2 Mainta in ing and Tr oubl es ho ot in g the Ga tew ay AL R 730 0 S erv er
Opening the system
Depending on your purpose, you may need to remove only one or all of the
system covers. Follow the instructions specific to the cover you wish to
remove as indicated in each section.
Remo ving the side pane l
Most of the system components are accessible through the side panel.
To Remove the Side Panel
Follow the ESD precautions described in “Static electricity
1.
precautions” on page 2.
Turn off the system and disconnect the power cord.
2.
Remove the two screws that secure the side panel from the back panel
3.
of the system. See Figure 1.
Caution!
Turn the system off and
disconnect both power
cords before proceeding.
Installing any component
while the power is on may
cause permanent damage
to the system.
System Acce ss 3
Figure 1: Removing the Side Panel
4. Pull the cover toward the back of the system and remove it from the
chassis.
5. Set the side cover aside.
6. If you need to remove the other side panel, repeat steps 3-5 for the
other side of the system.
4 Mainta in ing and Tr oubl es ho ot in g the Ga tew ay AL R 730 0 S erv er
Remo ving the beze l
If you need to install or replace a 5.25-inch device or the 3.5-inch diskette
drive, you need to remove the front bezel.
To Remove the Front Bezel
1. Follow the ESD precautions described in “Static electricity
precautions” on page 2.
2. Turn off the system and disconnect the power cord.
3. Remove both side panels as described in “Removing the side panel”
on page 3.
4. From the inside of the chassis, remove the two screws securing the
bezel to the chassis. See Figure 2.
Figure 2: Removing the Bezel
System Acce ss 5
5. Holding onto the bottom handle, firmly pull the bezel away from the
chassis.
6. Set the bezel aside.
Remo ving the top co ver
It may be easier to access the cables to the 3.5-inch diskette drive or any
5.25-inch devices by removing the top cover of the chassis.
To Remove the Top Cover
1. Follow the ESD precautions described in “Static electricity
precautions” on page 2.
2. Turn off the system and disconnect the power cord.
3. Remove side panel as described in “Removing the side panel” on
page 3.
4. Remove the front bezel as described in “Removing the bezel” on
page 5.
5. Remove the four screws that secure the top panel to the chassis. Two
are located at the rear of the system and two are located at the front of
the system. See Figure 3.
6 Mainta in ing and Tr oubl es ho ot in g the Ga tew ay AL R 730 0 S erv er
Figure 3: Removing the Top Cover
6. Pull the top cover straight up.
7. Set the cover aside.
System Acce ss 7
Closing the system
Before closing the system, verify that all connectors and boards are
properly installed and firmly seated.
Replacin g the top cov er
If you have removed the top cover to access components at the top of the
system, replace the top cover before replacing other covering pieces.
To Replace the Top Cover
Align the top cover with the ledges on the chassis. See Figure 4.
1.
Figure 4: Replacing the Top Cover
Place the cover straight down on the top of the chassis.
2.
Secure the cover with the four screws you removed earlier.
3.
8 Mainta in ing and Tr oubl es ho ot in g the Ga tew ay AL R 730 0 S erv er
Replacin g the bezel
After installing a 5.25-inch device or replacing the 3.5-inch diskette drive,
replace the front bezel before you replace the side panel.
To Replace the Front Bezel
1. Position the bezel to the front of the chassis so that the bezel pegs are
aligned with the mount holes on the front of the chassis. See Figure 5.
Figure 5: Replacing the Front Bezel
2. Insert the bezel pegs into the correct holes at the top of the chassis.
3. Swing the bottom of the bezel forward and press the pegs into the
correct holes, securing the bezel to the chassis.
4. Secure the bezel with the two screws you removed when removing the
bezel.
System Acce ss 9
Replacin g the side panel
The final step in closing the system is to replace the side panel.
To Replace the Side Panel
1. Align the side panel with the ledges on the chassis.
2. Slide the panel toward the front of the chassis (see Figure 6).
Figure 6: Reinstalling the Side Panel
3. Secure the panel with the screws you removed when opening the
system.
4. If needed, repeat for the other side panel.
10 Maintaining and Troubleshooting the Gateway ALR 7300 Server
Chapter 2:
Components
System board components .................................... 12
Quick Hot-swap RAID cage................................. 22
SCSI backplane components ................................ 23
2
System board components
The system board functions as the main interface between the processor,
memory, and peripherals. See the table below for the key to Figure 7.
Figure 7: System Board
Chassis fan 1 connector
A
Power connector
B
Supplemental power connector
C
Soft power connector
D
Power supply power fault connector
E
Auxiliary power supply connector
F
Chassis fan 2 connector
G
Primary IDE connector
H
Secondary IDE connector
I
12 Maintaining and Troubleshooting the Gateway ALR 7300 Server
J Diskette drive connector
K SHM Mode connector
L Front panel connector
M Reset connector
N External hard drive connector
O Hard drive LED connector
P Server management connector
Q I
O feature co nnect or
2
R User NMI connector
S EDC reset connector
T Chassis fan 3 connector
U Cover intrusion switch connector
V Speaker connector
W External boot ROM connector
X External I
2
C connector
Y SCSI B connector
Z SCSI A connector
AA Clear CMOS jumper
AB Battery
AC ISA slot 1 (shared with secondary PCI slot 4)
AD Secondary PCI slot 4 (shared with ISA slot 1)
AE Secondary PCI slot 3/RAIDport slot
AF Secondary PCI slot 2
AG Secondary PCI slot 1
AH Primary PCI slot 3
AI Primary PCI slot 2
AJ Primary PCI slot 1
AK Ethernet connector
AL Dual USB ports
AM Video port
AN Mouse and keyboard ports
AO Serial port 2
AP Parallel port
AQ Serial port 1
Components 13
AR Slot 2 processor 1 connector (boot processor)
AS Slot 2 processor 2 connector (application processor)
AT DIMM bank A
AU DIMM bank B
AV DIMM bank C
AW DIMM bank D
AX Processor 2 fan connector
AY Processor 1 fan connector
AZ Embedded VRM for processor 1
BA VRM connector for processor 2
BB Processor speed setting jumpers
BC RAID cage connector
BD LED display/switch connector
Chassis fans
There are several chassis fan connectors on the system board. These
connectors provide power for cooling fans that may be positioned in several
parts of the chassis to cool critical components.
P ower c onnectors
There are several power connectors that provide power for the system
board. Some of these connectors provide power for specialized functions.
Primary power connector
The primary power connector provides the majority of the power to the
system board. This connector is designed to accommodate the power
supply installed in the system.
Supplemental power connector
The supplemental power connector provides additional power to the system
board from the power supply.
14 Maintaining and Troubleshooting the Gateway ALR 7300 Server
Soft power c onnector
The soft power connector provides for the connection of a switch that
powers up or powers down the server from a standby state. This connector
is not used in the ALR 7300 server.
P ower suppl y power f ault connector
This connector allows you to connect a power supply fault detection LED to
the system board to alert the user to a power supply fault. This connector is
not used in the ALR 7300.
Auxil iary power supply connector
This connector allows additional connection to the system board to supply
power. This connector is not used in the ALR 7300.
Drive c ontrollers and conn ectors
There are several controllers and connectors for the control of the various
drives that are or can be installed in the system.
Hard drive (IDE) controller and connectors
This is an integrated dual-channel Ultra-DMA PCI/IDE interface with two
IDE connectors capable of controlling up to four IDE devices and
supporting PIO Modes 0-4. Ultra-DMA provides faster access to IDE
devices that are Ultra-DMA compliant while maintaining support for IDE
devices that do not support the Ultra-DMA specification.
Diskette drive controller and connector
The diskette drive controller and connector on the system board can support
up to two diskette drives of 360-KB, 720-KB, 1.2-MB, 1.44-MB, and
2.88-MB formats.
Components 15
SCSI controller and connectors
This integrated dual channel Adaptec® AIC™-7890 SCSI controller is a
high-performance, PnP compliant, single-chip PCI local bus-to-Ultra2
SCSI master host adapter. Its advanced SCSI I/O cell technology ensures
data integrity for higher I/O bandwidth requirements with data rates of
40-MB/sec in Ultra mode and 80-MB/sec in Ultra2 mode.
Additional features:
Dual LVD 16-bit (68-pin) PCI-to-Wide Ultra2 SCSI connectors
•
Full 32-bit PCI bus master implementation maximizing data
•
transfer on PCI local bus at 133-MB/sec data bursts
SCSI configured automatically (SCAM) Level 1 for Windows 95®
•
enabling automatic configuration of new devices without having to
reboot the system.
Wide SCSI configuration supporting up to 15 connected SCSI
•
peripherals per channel, for a total of up to 30 devices. Up to seven
8-bit devices can be installed on each channel.
Multithreading support for up to 255 simultaneous I/O tasks
•
Advanced SCSI I/O cell ensuring data integrity by automatically
•
and continuously adjusting slew rate to compensate for SCSI bus
loading
Driver support for all major operating systems.
•
F ront panel co nnectors
There are several connectors that provide connection of the front panel
features to the system board. Some of these connectors are redundant,
allowing the front panel features to vary according to the system
requirements and the chassis configuration. Therefore some of these
connectors are not used in the system as shipped.
SHM mode jumper
This jumper identifies the physical environment for the InforManager
server management software and should be removed from the ALR 7300.
16 Maintaining and Troubleshooting the Gateway ALR 7300 Server
F ront panel connector
The front panel connector provides the signals for the front cover indicator
LEDs and the front cover buttons. This connector is not used in the ALR
7300 server.
Reset connector
The reset connector provides the connection of the reset button from the
front cover. This connector is not used in the ALR 7300 server.
External hard drive LED connector
The external hard drive LED connector allows you to connect a cable from
an external hard drive to the system board to allow hard drive activity and
system monitoring to recognize the external drive.
Hard drive LED connector
This connector allows you to connect all of the hard drives to the hard drive
activity LED on the front cover. This connector is not used in the ALR 7300
server.
User NMI connector
This connector allows you to connect a signal cable which carries an
user-induced NMI signal to the system board.
EDC reset connector
The EDC reset connector provides the connection for the keyboard lock
button/ECC reset button from the front cover. This connector is not used in
the ALR 7300 server.
Speaker connector
Connects the internal speaker to the system board.
Components 17
External boot ROM connector
Provides connection for expansion cards that contain a separate boot ROM
and require independent access to the system board.
LED Display/Switch connector
Connects the LEDs and switches on the front cover to the system board.
Server managem ent connectors
The server management connectors provide hardware and component
monitoring to assist you in maintaining the server.
Server management connector
The server management connector allows you to connect a server
management device to the system board to monitor system activities.
Cover intrusion s witch connector
Connects a cover intrusion switch to the system board so that the system
can monitor unauthorized access to the chassis. This feature is not
implemented in this system.
I2C connector
This connector is part of the system monitoring. It carries the signals of the
2
C bus which include identifying information and status for major system
I
components.
RAID cage connector
The RAID cage connector connects the SCSI backplane to the system
board to allow status and monitoring of backplane and SCSI drive status.
18 Maintaining and Troubleshooting the Gateway ALR 7300 Server
System jumpers
The jumpers allow you to set certain characteristics of the system. Some
jumpers are reserved and are not described in this section. Do not change
any jumper unless it is necessary to configure the system. In some cases,
changing the settings of reserved jumpers can cause damage to the system
board.
Clear CMOS jumper
This jumper allows you to clear the CMOS memory. You should only do
this if you cannot access the normal methods of modifying the CMOS and
modifications to the CMOS are necessary. Clearing CMOS memory
returns all BIOS Setup settings to the default values.
CPU speed setting jumper
This jumper allows you to set the speed of the processor. Both processors,
in dual processor configurations, must have the same speed rating. If
processors of different speeds are used in the same system, the processors
must run at the speed of the slower processor.
I2O f eature connector
This connector is designed to accommodate an intelligent input/output
(I2O) compatible expansion card. At the time this manual was published, no
fully I2O compatible board was available for testing.
Battery
Provides the power to maintain the CMOS memory when the system is
turned off or unplugged.
Components 19
Expansi on slots
The system features seven expansion slots: five PCI slots, one shared
PCI/RAID port slot, and one shared PCI/ISA slot. The I2O feature
connector is aligned with one of the PCI slots (secondary PCI slot 1). If you
install a card in the I
O feature connector, you may not be able to use the
2
corresponding PCI slot.
The PCI bus processes peripheral transactions at a system clock speed of up
to 33 MHz.
I/O conn ectors
The I/O connectors are located on the back cover of the system. Figure 8
shows the connectors.
Mouse
port
Punchout section for
opti onal external SCSI
Serial
port 1
Parallel
port
Serial
port 2
Figure 8: I/O Connectors
The following I/O connectors are included with the system:
Two universal serial bus (USB) ports provide connection for a
•
growing list of peripherals including mouse, keyboard, joystick,
monitor, tape, and diskette drives. You can daisy-chain up to 127
devices from each port. The port also provides hot-swap capability
20 Maintaining and Troubleshooting the Gateway ALR 7300 Server
Keyboard
port
Video
port
Dual USB
ports
RJ-45
ethernet
port
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