Gateway ALR 7300 User Manual

Maintaining and Troubleshooti ng the Gatewa y ALR 7300 Server

Part # 8504075 A MAN SYS US 7300 TECH REF R1 12/98

Notices

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway 2000.

The information in this manual has been carefully checked and is believed to be accurate. However , changes are made periodically. These changes are incorporated in newer publication editions. Gateway 2000 may improve and/or change products described in this publication at any time. Due to continuing system improvements, Gateway 2000 is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway 2000 web site at www.gateway.com. In no ev ent will Gateway 2000 be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Gateway 2000 reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.

T rademark Acknowledgments

AnyKey, black-and-white spot design, CrystalScan, Destination, EZ Pad, EZ Point, Field Mouse, Solo, TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are registered trademarks and GATEWAY, Gateway Solo, green stylized GATEWAY , green stylized Gateway logo, and the black-and-white spotted box logo are trademarks of Gateway 2000, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MSDOS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from ALR.

The information in this manual has been carefully checked and is believed to be accurate. However , changes are made periodically. These changes are incorporated in newer publication editions. ALR may improve and/or change products described in this publication at any time. Due to continuing system improvements, ALR is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the ALR web site at www.alr .com. In no event will ALR be liable for direct, indirect, special, exemplary , incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, ALR reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.

T rademark Acknowledgments

ALR is a registered trademark of Advanced Logic Research, Inc. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.

Preface ............. ................... .................. ................... .................v

Conventions used in this guide .............................................................. vi

Safety instructions ................................................................................ vii

Additional information sources .......................................................... viii

The Gateway Support Center....................................................... viii

System Access ............................ ................... .................. ....... 1

Static electricity precautions ................................................................... 2

Opening the system ................................................................................. 3

Removing the side panel.................................................................. 3

Removing the bezel.......................................................................... 5

Removing the top cover................................................................... 6

Closing the system................................................................................... 8

Replacing the top cover.................................................................... 8

Replacing the bezel .......................................................................... 9

Replacing the side panel................................................................. 10

Components .......................................................................... 11

System board components .................................................................... 12

Chassis fans .................................................................................... 14

Power connectors ........................................................................... 14

Drive controllers and connectors................................................... 15

Front panel connectors................................................................... 16

Server management connectors..................................................... 18

System jumpers .............................................................................. 19

I2O feature connector..................................................................... 19

Battery............................................................................................. 19

Expansion slots............................................................................... 20

I/O connectors ................................................................................ 20

Processor subsystem ...................................................................... 21

Memory .......................................................................................... 22

Quick Hot-swap RAID cage................................................................. 22

SCSI backplane components................................................................ 23

Installing Components .......................... .......... .................. ..... 25

Replacing the processor ........................................................................ 26

Contents i

Installing a second processor................................................................ 30

Setting the jumpers................................................................................ 33

Processor speed jumper................................................................. 33

Clear CMOS jumper...................................................................... 34

Installing memory and hardware.......................................................... 35

Installing memory.......................................................................... 35

Adding and replacing drives.......................................................... 37

SCSI cable kit installation ............................................................. 51

Adding an expansion card ............................................................. 52

Removing an expansion card........................................................ 54

Replacing the battery..................................................................... 56

Installing software and drivers ............................................................. 58

Installing the video drivers ............................................................ 58

NetWare 4.11 drivers and Seagate Backup Exec issues .............. 59

BIOS Setup .. .................. ................... ................... ...................61

About the BIOS Setup Utility............................................................... 62

Using the BIOS Setup Utility............................................................... 62

Main menu screen.......................................................................... 63

Advanced menu screen.................................................................. 67

Security menu screen..................................................................... 76

Boot menu screen........................................................................... 78

Exit menu screen............................................................................ 80

Updating the BIOS................................................................................ 81

Troubleshooting .... ............................ ............................ ..........83

Introduction........................................................................................... 84

Computer virus notice........................................................................... 84

Troubleshooting checklist .................................................................... 85

Verifying your configuration......................................................... 86

Troubleshooting guidelines........................................................... 86

CD-ROM problems.............................................................................. 87

Hard disk problems............................................................................... 88

Memory/Processor problems ............................................................... 89

Modem problems.................................................................................. 90

Peripheral/Adapter problems................................................................ 91

Printer problems.................................................................................... 93

System problems................................................................................... 94

Video problems..................................................................................... 95

ii Maint ain in g an d T rou bl esh oo tin g t he Ga te way AL R 730 0 S erve r

Error messages....................................................................................... 98

Reference Data .................................... ................... ............101

Acronyms and abbreviations .............................................................. 102

Terms and definitions.......................................................................... 106

Specifications....................................................................................... 109

Memory map ....................................................................................... 110

I/O map ................................................................................................ 111

IRQ usage ............................................................................................ 112

DMA usage.......................................................................................... 113

DIMM configurations......................................................................... 114

Regulatory compliance statements..................................................... 116

FCC Notice................................................................................... 116

Industry Canada Notice................................................................ 116

CE Notice ..................................................................................... 117

VCCI Notice................................................................................. 117

Australia/New Zealand Notice .................................................... 118

Index .................................................................................... 119

Contents iii

iv Maintaining and Troubleshooting the Gateway ALR 7300 Server

Pref ace

Conventions used in this guide .............................. vi

Safety instructions .................................................vii

Additional information sources............................ viii

Con ventions used in this guide

Throughout this guide, you will see the following conventions:

Conve nti on Description

NTER

TRL+ALT+DEL

Setup Commands to be entered, options to

User’s Guide

Important!

Key board key names are printed in small capitals.

A plus sign i ndicat es that the keys must be pressed simultaneously.

select, and messages that appear on your monitor are printed in bold.

Names of publi cations and f iles are printed in italic .

An important infor m s you of speci al circumstances.

Caution!

Warning!

A caution warns you of poss ible damage to equipment or loss of data.

A warni ng in d ic ate s th e pos sibility of personal injury.

vi Maintaining and Troubleshooting the Gateway ALR 7300 Server

Safety instructions

Observe the following safety instructions when using your system:

Follow all instructions marked on the system and in the

•

documentation.

When the computer is turned off, a small amount of electrical

•

current still runs through the computer. Always unplug the computer from the electrical outlet before cleaning the system or opening the computer cover. (Follow the cleaning instructions in your user’s guide.)

Do not use this product near water or a heat source, such as a

•

radiator or heat register.

Do not spill anything on or into the system. The best way to avoid

•

spills is to avoid eating and drinking near your system.

Make sure you set up the system on a stable work surface.

•

Openings in the computer cabinet are provided for ventilation. Do

•

not block or cover these openings. Make sure you provide adequate space (at least 12 inches) around the system for ventilation when you set up your work area. Never insert objects of any kind into the computer ventilation slots.

Use the voltage setting for your area. The voltage selector switch is

•

set at the factory to the correct voltage.

Warnin g!

Do not attempt to service the syste m y our self e x cept as ex pl aine d el sewhere in the syste m do cumen ta tio n. Adjust only those controls covered in the instructions.

Openin g or r em o vi ng covers marked “Do Not Remove” may expose you to dangerous electrical voltages or other risks.

Ref er al l se rvic in g of t ho se compartments to qualified service personnel.

As a safety feature, this system is equipped with a 3-wire power

•

cord to ensure that the product is properly grounded when in use. The plug will only fit into a grounding-type outlet. If you are unable to insert the plug into an outlet, contact an electrician to install the appropriate outlet.

Do not walk on the power cord or allow anything to rest on it.

•

If you use an extension cord with this system, make sure the total

•

ampere ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating. Also, the total ampere requirements for all products plugged into the wall outlet must not exceed 15 amperes.

Preface vii

There is a danger of explosion if the CMOS (complementary

•

metal-oxide semiconductor) battery is replaced incorrectly.

Replace the battery with the same or equivalent type recommended

by the manufacturer. Dispose of used batteries according to the

manufacturer’s instructions.

Unplug the system from the wall outlet and refer servicing to

•

qualified personnel if:

• The power cord or plug is damaged.

• Liquid has been spilled into the system.

• The system does not operate properly when the operating instructions are followed.

• The system was dropped or the cabinet is damaged.

• The system’s performance changes.

Ad ditional inf ormation sour ces

Along with this manual and your user’s guide, you can find additional information by using the following sources.

The Gate wa y Support Center

Log on to the Gateway Support Center at www.gateway.com/support to access information about your system or other Gateway products. Some types of information you can access are:

Hardware driver (including BIOS) and software

•

application updates

An expanded glossary

•

Technical tips

•

Service Agreement information

•

Technical documents and component information

•

Frequently Asked Questions (FAQ)

•

Online access to Tech Support

•

viii Mai nta in in g an d T roub l esh oo tin g th e Ga te way AL R 730 0 S erve r

Chapter 1:

System Access

Static electricity precautions ................................... 2

Opening the system ................................................. 3

Closing the system................................................... 8

Cautio n!

Prevent electrostatic damage to your system by following static electricity precau ti on s every time you open your computer case.

Static electricity precautions

Static electricity can permanently damage electronic components in your computer. When opening your computer case, always perform the following procedure:

Wear a grounding wrist strap (available at most electronics stores).

Turn off the system power.

Touch the back of the power supply fan, located on the back of the

case, to discharge any static electricity.

Unplug all power cords from AC outlets.

Remove the computer case cover.

Warning!

To avoi d e xpo su r e to dangero us el e ctri cal volt ages and moving parts, turn off your computer and unplug the power cord befor e remo vin g the sy stem cover.

Follow these precautions to avoid electrostatic damage to your system components:

Avoid static-causing surfaces such as plastic and styrofoam in your

•

work area.

Remove the parts from their antistatic bags only when you are

•

ready to use them. Do not lay parts on the outside of antistatic bags since only the inside of the bag provides antistatic protection.

Always hold cards by their edges and their metal mounting bracket.

•

Avoid touching components on the cards and the edge connectors that connect to expansion slots.

Never slide cards or other parts over any surface.

•

2 Mainta in ing and Tr oubl es ho ot in g the Ga tew ay AL R 730 0 S erv er

Opening the system

Depending on your purpose, you may need to remove only one or all of the system covers. Follow the instructions specific to the cover you wish to remove as indicated in each section.

Remo ving the side pane l

Most of the system components are accessible through the side panel.

To Remove the Side Panel

Follow the ESD precautions described in “Static electricity

precautions” on page 2.

Turn off the system and disconnect the power cord.

Remove the two screws that secure the side panel from the back panel

of the system. See Figure 1.

Caution!

Turn the system off and disconnect both power cords before proceeding. Installing any component while the power is on may cause permanent damage to the system.

System Acce ss 3

Figure 1: Removing the Side Panel

4. Pull the cover toward the back of the system and remove it from the

chassis.

5. Set the side cover aside.

6. If you need to remove the other side panel, repeat steps 3-5 for the

other side of the system.

4 Mainta in ing and Tr oubl es ho ot in g the Ga tew ay AL R 730 0 S erv er

Remo ving the beze l

If you need to install or replace a 5.25-inch device or the 3.5-inch diskette drive, you need to remove the front bezel.

To Remove the Front Bezel

1. Follow the ESD precautions described in “Static electricity

precautions” on page 2.

2. Turn off the system and disconnect the power cord.

3. Remove both side panels as described in “Removing the side panel”

on page 3.

4. From the inside of the chassis, remove the two screws securing the

bezel to the chassis. See Figure 2.

Figure 2: Removing the Bezel

System Acce ss 5

5. Holding onto the bottom handle, firmly pull the bezel away from the

chassis.

6. Set the bezel aside.

Remo ving the top co ver

It may be easier to access the cables to the 3.5-inch diskette drive or any

5.25-inch devices by removing the top cover of the chassis.

To Remove the Top Cover

1. Follow the ESD precautions described in “Static electricity

precautions” on page 2.

2. Turn off the system and disconnect the power cord.

3. Remove side panel as described in “Removing the side panel” on

page 3.

4. Remove the front bezel as described in “Removing the bezel” on

page 5.

5. Remove the four screws that secure the top panel to the chassis. Two

are located at the rear of the system and two are located at the front of the system. See Figure 3.

6 Mainta in ing and Tr oubl es ho ot in g the Ga tew ay AL R 730 0 S erv er

Figure 3: Removing the Top Cover

6. Pull the top cover straight up.

7. Set the cover aside.

System Acce ss 7

Closing the system

Before closing the system, verify that all connectors and boards are properly installed and firmly seated.

Replacin g the top cov er

If you have removed the top cover to access components at the top of the system, replace the top cover before replacing other covering pieces.

To Replace the Top Cover

Align the top cover with the ledges on the chassis. See Figure 4.

Figure 4: Replacing the Top Cover

Place the cover straight down on the top of the chassis.

Secure the cover with the four screws you removed earlier.

8 Mainta in ing and Tr oubl es ho ot in g the Ga tew ay AL R 730 0 S erv er

Replacin g the bezel

After installing a 5.25-inch device or replacing the 3.5-inch diskette drive, replace the front bezel before you replace the side panel.

To Replace the Front Bezel

1. Position the bezel to the front of the chassis so that the bezel pegs are

aligned with the mount holes on the front of the chassis. See Figure 5.

Figure 5: Replacing the Front Bezel

2. Insert the bezel pegs into the correct holes at the top of the chassis.

3. Swing the bottom of the bezel forward and press the pegs into the

correct holes, securing the bezel to the chassis.

4. Secure the bezel with the two screws you removed when removing the

bezel.

System Acce ss 9

Replacin g the side panel

The final step in closing the system is to replace the side panel.

To Replace the Side Panel

1. Align the side panel with the ledges on the chassis.

2. Slide the panel toward the front of the chassis (see Figure 6).

Figure 6: Reinstalling the Side Panel

3. Secure the panel with the screws you removed when opening the

system.

4. If needed, repeat for the other side panel.

10 Maintaining and Troubleshooting the Gateway ALR 7300 Server

Chapter 2:

Components

System board components .................................... 12

Quick Hot-swap RAID cage................................. 22

SCSI backplane components ................................ 23

System board components

The system board functions as the main interface between the processor, memory, and peripherals. See the table below for the key to Figure 7.

Figure 7: System Board

Chassis fan 1 connector

Power connector

Supplemental power connector

Soft power connector

Power supply power fault connector

Auxiliary power supply connector

Chassis fan 2 connector

Primary IDE connector

Secondary IDE connector

12 Maintaining and Troubleshooting the Gateway ALR 7300 Server

J Diskette drive connector K SHM Mode connector L Front panel connector M Reset connector N External hard drive connector O Hard drive LED connector P Server management connector Q I

O feature co nnect or

R User NMI connector S EDC reset connector T Chassis fan 3 connector U Cover intrusion switch connector V Speaker connector W External boot ROM connector

X External I

C connector

Y SCSI B connector Z SCSI A connector AA Clear CMOS jumper AB Battery AC ISA slot 1 (shared with secondary PCI slot 4) AD Secondary PCI slot 4 (shared with ISA slot 1) AE Secondary PCI slot 3/RAIDport slot AF Secondary PCI slot 2 AG Secondary PCI slot 1 AH Primary PCI slot 3 AI Primary PCI slot 2 AJ Primary PCI slot 1 AK Ethernet connector AL Dual USB ports AM Video port AN Mouse and keyboard ports AO Serial port 2 AP Parallel port AQ Serial port 1

Components 13

AR Slot 2 processor 1 connector (boot processor) AS Slot 2 processor 2 connector (application processor) AT DIMM bank A AU DIMM bank B AV DIMM bank C AW DIMM bank D AX Processor 2 fan connector AY Processor 1 fan connector AZ Embedded VRM for processor 1 BA VRM connector for processor 2 BB Processor speed setting jumpers BC RAID cage connector BD LED display/switch connector

Chassis fans

There are several chassis fan connectors on the system board. These connectors provide power for cooling fans that may be positioned in several parts of the chassis to cool critical components.

P ower c onnectors

There are several power connectors that provide power for the system board. Some of these connectors provide power for specialized functions.

Primary power connector

The primary power connector provides the majority of the power to the system board. This connector is designed to accommodate the power supply installed in the system.

Supplemental power connector

The supplemental power connector provides additional power to the system board from the power supply.

14 Maintaining and Troubleshooting the Gateway ALR 7300 Server

Soft power c onnector

The soft power connector provides for the connection of a switch that powers up or powers down the server from a standby state. This connector is not used in the ALR 7300 server.

P ower suppl y power f ault connector

This connector allows you to connect a power supply fault detection LED to the system board to alert the user to a power supply fault. This connector is not used in the ALR 7300.

Auxil iary power supply connector

This connector allows additional connection to the system board to supply power. This connector is not used in the ALR 7300.

Drive c ontrollers and conn ectors

There are several controllers and connectors for the control of the various drives that are or can be installed in the system.

Hard drive (IDE) controller and connectors

This is an integrated dual-channel Ultra-DMA PCI/IDE interface with two IDE connectors capable of controlling up to four IDE devices and supporting PIO Modes 0-4. Ultra-DMA provides faster access to IDE devices that are Ultra-DMA compliant while maintaining support for IDE devices that do not support the Ultra-DMA specification.

Diskette drive controller and connector

The diskette drive controller and connector on the system board can support up to two diskette drives of 360-KB, 720-KB, 1.2-MB, 1.44-MB, and

2.88-MB formats.

Components 15

SCSI controller and connectors

This integrated dual channel Adaptec® AIC™-7890 SCSI controller is a high-performance, PnP compliant, single-chip PCI local bus-to-Ultra2 SCSI master host adapter. Its advanced SCSI I/O cell technology ensures data integrity for higher I/O bandwidth requirements with data rates of 40-MB/sec in Ultra mode and 80-MB/sec in Ultra2 mode.

Additional features:

Dual LVD 16-bit (68-pin) PCI-to-Wide Ultra2 SCSI connectors

•

Full 32-bit PCI bus master implementation maximizing data

•

transfer on PCI local bus at 133-MB/sec data bursts

SCSI configured automatically (SCAM) Level 1 for Windows 95®

•

enabling automatic configuration of new devices without having to reboot the system.

Wide SCSI configuration supporting up to 15 connected SCSI

•

peripherals per channel, for a total of up to 30 devices. Up to seven 8-bit devices can be installed on each channel.

Multithreading support for up to 255 simultaneous I/O tasks

•

Advanced SCSI I/O cell ensuring data integrity by automatically

•

and continuously adjusting slew rate to compensate for SCSI bus loading

Driver support for all major operating systems.

•

F ront panel co nnectors

There are several connectors that provide connection of the front panel features to the system board. Some of these connectors are redundant, allowing the front panel features to vary according to the system requirements and the chassis configuration. Therefore some of these connectors are not used in the system as shipped.

SHM mode jumper

This jumper identifies the physical environment for the InforManager server management software and should be removed from the ALR 7300.

16 Maintaining and Troubleshooting the Gateway ALR 7300 Server

F ront panel connector

The front panel connector provides the signals for the front cover indicator LEDs and the front cover buttons. This connector is not used in the ALR 7300 server.

Reset connector

The reset connector provides the connection of the reset button from the front cover. This connector is not used in the ALR 7300 server.

External hard drive LED connector

The external hard drive LED connector allows you to connect a cable from an external hard drive to the system board to allow hard drive activity and system monitoring to recognize the external drive.

Hard drive LED connector

This connector allows you to connect all of the hard drives to the hard drive activity LED on the front cover. This connector is not used in the ALR 7300 server.

User NMI connector

This connector allows you to connect a signal cable which carries an user-induced NMI signal to the system board.

EDC reset connector

The EDC reset connector provides the connection for the keyboard lock button/ECC reset button from the front cover. This connector is not used in the ALR 7300 server.

Speaker connector

Connects the internal speaker to the system board.

Components 17

External boot ROM connector

Provides connection for expansion cards that contain a separate boot ROM and require independent access to the system board.

LED Display/Switch connector

Connects the LEDs and switches on the front cover to the system board.

Server managem ent connectors

The server management connectors provide hardware and component monitoring to assist you in maintaining the server.

Server management connector

The server management connector allows you to connect a server management device to the system board to monitor system activities.

Cover intrusion s witch connector

Connects a cover intrusion switch to the system board so that the system can monitor unauthorized access to the chassis. This feature is not implemented in this system.

I2C connector

This connector is part of the system monitoring. It carries the signals of the

C bus which include identifying information and status for major system

I components.

RAID cage connector

The RAID cage connector connects the SCSI backplane to the system board to allow status and monitoring of backplane and SCSI drive status.

18 Maintaining and Troubleshooting the Gateway ALR 7300 Server

System jumpers

The jumpers allow you to set certain characteristics of the system. Some jumpers are reserved and are not described in this section. Do not change any jumper unless it is necessary to configure the system. In some cases, changing the settings of reserved jumpers can cause damage to the system board.

Clear CMOS jumper

This jumper allows you to clear the CMOS memory. You should only do this if you cannot access the normal methods of modifying the CMOS and modifications to the CMOS are necessary. Clearing CMOS memory returns all BIOS Setup settings to the default values.

CPU speed setting jumper

This jumper allows you to set the speed of the processor. Both processors, in dual processor configurations, must have the same speed rating. If processors of different speeds are used in the same system, the processors must run at the speed of the slower processor.

I2O f eature connector

This connector is designed to accommodate an intelligent input/output (I2O) compatible expansion card. At the time this manual was published, no

fully I2O compatible board was available for testing.

Battery

Provides the power to maintain the CMOS memory when the system is turned off or unplugged.

Components 19

Expansi on slots

The system features seven expansion slots: five PCI slots, one shared PCI/RAID port slot, and one shared PCI/ISA slot. The I2O feature

connector is aligned with one of the PCI slots (secondary PCI slot 1). If you install a card in the I

O feature connector, you may not be able to use the

corresponding PCI slot.

The PCI bus processes peripheral transactions at a system clock speed of up to 33 MHz.

I/O conn ectors

The I/O connectors are located on the back cover of the system. Figure 8 shows the connectors.

Mouse port

Punchout section for opti onal external SCSI

Serial port 1

Parallel port

Serial port 2

Figure 8: I/O Connectors

The following I/O connectors are included with the system:

Two universal serial bus (USB) ports provide connection for a

•

growing list of peripherals including mouse, keyboard, joystick, monitor, tape, and diskette drives. You can daisy-chain up to 127 devices from each port. The port also provides hot-swap capability

20 Maintaining and Troubleshooting the Gateway ALR 7300 Server

Keyboard port

Video port

Dual USB ports

RJ-45 ethernet port

+ 108 hidden pages