Gateway 955 User Manual
Contents
1 Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Server Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2 Setting Up Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Mounting your server into a cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Installing the front cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Removing the server from a cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
3 Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Gateway Server Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using your Server Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Identifying your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Updating the baseboard management controller firmware . . . . . . . . . . . . . . . . . . . 33
Using the System Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Viewing FRU information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Viewing sensor data records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Setting up remote access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
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4 Installing Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Installing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Replacing the CD/diskette drive in the Flex Bay . . . . . . . . . . . . . . . . . . . . . . . .49
Installing a hot-swap SCSI hard drive into the Flex Bay . . . . . . . . . . . . . . . . .51
Installing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Installing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Replacing the fan module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Installing a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Replacing the SCSI backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Replacing the power distribution board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Replacing the front panel board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
5 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Before calling Gateway Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
CD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
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Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Modem (telephone dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
A Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
B BIOS Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
C Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . 125
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
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iv
Checking Out
Your Gateway
Server
Read this chapter to learn:
■ Where drives, ports, jacks, and controls are located
■ Where system board components are located
■ What help resources are available
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Chapter 1: Checking Out Your Gateway Server
Front
SCSI hard drive 1
Control panel
LAN 1 activity indicator
LAN 2 activity indicator
SCSI hard drive 2
Power in dicato r
Diskette
CD drive
System fault indicator
drive
Hard drive activity indicator
Control
panel
System ID
indicator
System ID
button
VGA
port
Power button
Non-maskable
interrupt button
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Reset
button
USB port
Back
Back
Low-profile PCI
expansion
USB
port
VGA
port
External
SCSI
LAN 2 jack
USB port System ID
Serial RJ-45 port
PS/2 mouse/keyboard port
LAN 1 jack
Full-height PCI
expansion
Power connector
indicator
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Chapter 1: Checking Out Your Gateway Server
Interior
Low-profile riser
card
I/O ports
Full-height
riser card
Memory slots
Processor 1
Processor 2
Fan module
Front panel
board
Power supply
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Power
distribution
board
SCSI
backplane
Flex bay
Hot-swap SCSI
hard drives
System board
Connectors
PCI riser card
(low-profile)
System board
SCSI
PCI riser card
(full-height)
USB
Diskette/
IDE
Auxiliary
signal
Auxiliary
power
Fan module
power
Main powerFront panel
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Chapter 1: Checking Out Your Gateway Server
Getting Help
In addition to your operating system’s documentation, you can use the
following information resources to help you use your server.
Server Companion CD
Use the Server Companion CD to access file utilities, Windows 2000 Server
drivers, and documentation for your server and its components. For more
information, see Using Your Server Companion CD.
Gateway Web site
Gateway provides a variety of information on its Web site to help you use your
server.
Visit the Gateway Web site at support.gateway.com
■ Technical documentation and product guides
■ Technical tips and support
■ Updated hardware drivers
■ Order status
■ Frequently asked questions (FAQs)
for:
Telephone support
You can access a wide range of services through your telephone, including
customer service, technical support, and information services. For more
information, see “Telephone support” on page 96.
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Setting Up Your
Server
Read this chapter to learn how to:
■ Use your server safely
■ Install your server into a cabinet
■ Start and turn off your server
■ Set up your operating system
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Chapter 2: Setting Up Your Server
Setting up the hardware
To make sure that your working environment is safe:
■ Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches
at the rear of the server for cabling and air circulation.
■ Use the instructions on your server’s setup poster to set up your hardware.
■ Use a grounded (three-prong) surge protector. A surge protector helps
protect against AC power fluctuations. For additional protection from
power outages, we recommend that you use an uninterruptible power
supply (UPS).
Warning Your server comes with a 3-wire AC power cord fitted with
the correct plug style for your region. If this plug does not
match the connector on your surge protector, UPS, or wall
outlet, do not attempt to modify the plug in any way. Use
a surge protector, UPS, or wall outlet that is appropriate
for the supplied AC power cord.
■ Avoid subjecting your server to extreme temperature changes. Do not
expose your server to direct sunlight, heating ducts, or other
heat-generating objects. Damage caused by extreme temperatures is not
covered by your warranty. As a general rule, your server is safest at
temperatures that are comfortable for you.
■ Keep your server and magnetic media away from equipment that
generates magnetic fields, such as unshielded stereo speakers. Strong
magnetic fields can erase data on both diskettes and hard drives. Even a
telephone placed too close to the server may cause interference.
Important Keep the server boxes and packing material in case you
need to ship the server.
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Protecting from power source problems
Protecting from power source
problems
Surge protectors, line conditioners, and uninterruptible power supplies can help
protect your server against power source problems.
Surge protectors
During a power surge, the voltage level of electricity coming into your server
can increase to far above normal levels and cause data loss or server damage.
Protect your server and peripheral devices by connecting them to a surge
protector, which absorbs voltage surges and prevents them from reaching your
server.
Warning High voltages can enter your server through the power
cord, and the modem and network connections. Protect
your server by using a surge protector. If you have a
modem, use a surge protector that has the appropriate
type of modem jack. During an electrical storm, unplug the
surge protector and the modem and network cables.
When you purchase a surge protector:
■ Make sure that the surge protector meets the appropriate product safety
certification for your location, such as Underwriters Laboratories (UL).
■ Check the maximum amount of voltage the protector allows to pass
through the line. The lower the voltage that the protector allows to pass
through, the better the protection for your server.
■ Check the energy absorption (dissipation) rating. The higher the energy
absorption rating, the better the protection for your server.
■ Check for line-conditioner capabilities. A line conditioner smooths out
some of the normal line noise (small voltage fluctuations) of an electrical
supply.
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Chapter 2: Setting Up Your Server
Line conditioners
A line conditioner protects your server from the small fluctuations in voltage
from an electrical supply. Most servers can handle this variation, called line
noise, without problems. However, some electrical sources include more line
noise than normal. Line noise can also be a problem if your server is located
near, or shares a circuit with, a device that causes electromagnetic interference,
such as a television or a motor.
Some surge protectors and uninterruptible power supplies include simple
line-conditioning capabilities.
Uninterruptible power supplies
Use an uninterruptible power supply (UPS) to protect your server from data loss
during a total power failure. A UPS uses a battery to keep your server running
temporarily during a power failure and lets you save your work and shut down
your server. You cannot run your server for an extended period of time while
using only the UPS. To buy a UPS, visit accessories.gateway.com
.
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Mounting your server into a cabinet
Mounting your server into a
cabinet
The cabinet mounting hardware included with your server should be used with
standard 4-post cabinets that have front and back vertical posts. The L-shaped
cabinet mounting brackets can be used for mid-mounting on a 2-post cabinet,
but that procedure is not covered here. If your cabinet is a different type, obtain
mounting hardware from the cabinet manufacturer.
Warning Before attaching cabinet accessories, make sure that
the server is turned off and all power cords are
unplugged.
Warning The cabinet must provide sufficient airflow to the front
of the server to maintain proper cooling. It must also
include ventilation sufficient to exhaust a maximum of
1200 BTUs per hour for this server.
Rackmount kit contents:
■ Server rails (2)
■ Cabinet rails (2)
■ L brackets (2, not used for this type of installation)
■ Fastener pack (1)
■ Small screws (4, #6-32 × 3/16-inch)
■ Medium screws (8, #10-32 × ½-inch)
■ Large screws (2, #10-32 × 7/8-inch)
■ Handle spacers (2)
■ Nut bars (4)
■ Disk guides (2)
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Chapter 2: Setting Up Your Server
To mount your server in a cabinet:
1 Remove the two screws from each handle, then set the handles and screws
aside.
Screws
2 Align the holes in a server rail with the tabs on the side of the server, then
place the rail against the server and slide the rail as far forward as it will
go. Both server rails are identical, so you can use either rail on either side
of the server.
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Mounting your server into a cabinet
3 Use one of the small screws to fasten the rail to the server, then attach
the remaining rail to the other side of the server.
Screw
4 Place a disk guide over the disk guide screw hole towards the back of the
server.
Screw hole
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Chapter 2: Setting Up Your Server
5 Insert a small screw through the disk guide and tighten the screw. Attach
the remaining disk guide to the other side of the server.
6 Attach a nut bar to the inside of the two rear cabinet posts using medium
screws, but do not completely tighten the screws (leave them loose enough
to allow insertion of the cabinet rail in the next step).
Screw
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Mounting your server into a cabinet
7 Insert the slotted foot of a cabinet rail between each nut bar and post, then
tighten the screws.
Warning Lifting the server and attaching it to the rack is a
two-person job. If needed, use an appropriate lifting
device. A fully loaded Gateway 955 server weighs about
30 lbs. (13.6 kg).
8 With the front of the server facing you, lift the server, insert it into the
cabinet from the front, then position the disk guides so they fit in the
cabinet rails.
9 Push the server toward the back of the cabinet until the front of the server
rails touch the front cabinet posts.
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Chapter 2: Setting Up Your Server
10 Attach one of the server rails to the front cabinet post using two of the
medium screws and one nut bar, then attach the remaining rail to the other
cabinet post.
Warning Screws are required to support the front of the server. You
must support the server while installing or removing the
front screws and while sliding the server on or off the
cabinet rails.
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Installing the front cover
Important The front cover is held in place by the server handles. If
you are not installing the front cover, you do not need to
install the handles.
To install the front cover (optional):
1 Insert one of the large screws into the front screw hole on the handle, then
insert a spacer onto the part of the screw protruding from the back of the
handle.
Mounting your server into a cabinet
2 Slide a handle (with its attached screw and spacer) between the server and
the server rail.
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Chapter 2: Setting Up Your Server
3 Align the screw on the handle with the center hole in the server rail, then
tighten the screw.
4 Attach the remaining handle to the other side of the server.
5 Remove the front cover lock keys from the inside of the front cover, then
snap on the front cover.
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Mounting your server into a cabinet
6 To lock the front cover, insert the key into the lock and rotate it ¼ turn
clockwise. To unlock it, rotate the key ¼ turn counter-clockwise.
Lock
Unlock
Removing the server from a cabinet
To remove the server from a cabinet:
Warning Screws are required to support the front of the server. You
must support the server while removing the front screws
and while sliding the server off the cabinet rails.
1 Remove the front cover, if installed.
2 Remove the handles, if installed.
3 While supporting the front of the server, remove the four screws that secure
the server rails to the front cabinet posts.
4 While supporting the server, slide the server away from the cabinet until
it slides off the cabinet rails.
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Chapter 2: Setting Up Your Server
Starting your server
Before you start your server for the first time:
■ Make sure that the server and monitor are plugged into a power outlet or
surge protector and that the surge protector (if you are using one) is turned
on.
■ Make sure that all cables are connected securely to the correct ports and
jacks on the back of the server.
Warning When you connect peripheral devices to the server, make
sure that your server and devices are turned off and the
power cords are unplugged.
To start the server:
1 Turn on any peripheral devices connected to the server.
2 Press the power button.
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System fault
indicator
Reset button
Power button
Power indicator
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Starting your server
When the power
It means...
indicator is...
Green (steady on) The server is turned on.
Green (blinking) The server is in sleep mode.
Off The server is turned off.
When the system
It means...
fault indicator is...
Green (steady on) The server is operating normally.
Green (blinking) The server is operating in a degraded condition.
Orange (steady on) The server is in a critical or unrecoverable condition.
Orange (blinking) The server is in a noncritical condition.
Off POST failure or full system stop.
If nothing happens when you press the power button:
■ Make sure that the power cable is plugged in securely and that your
surge protector (if you are using one) is plugged in and turned on.
■ Make sure that the monitor is connected to the server, plugged into
the power outlet or surge protector, and turned on. You may also need
to adjust the monitor’s brightness and contrast controls.
■ If you cannot find the cause of the power loss, contact Gateway
Technical Support. For more information, see “Getting Help” on
page 6.
3 The first time you turn on the server, any pre-installed operating system
may begin asking you for configuration settings. See your operating
system’s documentation for instructions on configuring advanced settings
for your specific network.
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Chapter 2: Setting Up Your Server
Understanding the power-on self-test
When you turn on your server, the power-on self-test (POST) routine checks
the server memory and components. If POST finds any problems, the server
displays error messages. Write down any error messages that you see, then see
“Error messages” on page 100 and “Beep codes” on page 103 for
troubleshooting information.
Turning off your server
Every time you turn off your server, first shut down the operating system. You
may lose data if you do not follow the correct procedure.
To turn off the server:
1 See the operating system’s documentation or online help for instructions
on shutting down the operating system. Whenever possible, you should
use the operating system’s shut down procedure instead of pressing the
power button.
Warning The power button on the server does not turn off server
AC power. To remove AC power from the server, you must
unplug the AC power cord from the wall outlet or power
source. The power cord is considered the disconnect
device to the main (AC) power.
2 If your server did not turn off automatically, press the power button.
- OR -
Press the reset button to reset the server.
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Setting up the operating system
Setting up the operating system
If you ordered your server with the operating system already installed by
Gateway, it is completely installed and the basic settings are already configured.
See your operating system’s documentation for instructions on configuring
advanced settings for your specific network.
If you are installing an operating system because it was not already installed
by Gateway, see the appropriate installation guide for instructions.
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Chapter 2: Setting Up Your Server
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