Gateway 930 series System Manual

Gateway®930 Series

System Manual

October 2001

8508088

Notices

Copyright © 2001 Gateway, Inc.
All Rights Reserved
4545 Town Centre Court
San Diego, CA 92121 USA

All Rights Reserved

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or
transmitted by any means or in any form, without prior consent in writing from Gateway.

The information in this manual has been carefully checked and is believed to be accurate. However, changes
are made periodically. These changes are incorporated in newer publication editions. Gateway may improve
and/or change products described in this publication at any time. Due to continuing system improvements,
Gatewayis not responsible for inaccurate information which may appear in this manual. For the latest product
updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct,
indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in
this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Gateway reserves the right to make improvements in this
manual and the products it describes at any time, without notices or obligation.

Trademark Acknowledgments

1-800-GATEWAY, ActiveCPR, ALR, AnyKey, black-and-white spot design, CrystalScan, Destination, DestiVu,
EZ Pad, EZ Point,Field Mouse, Gateway 2000, GatewayCountry, gateway.net, Gateway stylized logo, Perfect
Scholar, Solo, TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are
registered trademarks and black-and-white spotted box logo, GATEWAY, Gateway Astro, Gateway@Work,
Gateway Connected touch pad, Gateway Connected music player, Gateway Cyber:)Ware, Gateway
Education:)Ware, Gateway Flex Case, Gateway Gaming:)Ware, Gateway GoBack, Gateway Gold, Gateway
Learning:)Ware, Gateway Magazine, Gateway Micro Server, Gateway Money:)Ware, Gateway Music:)Ware,
Gateway Networking Solutions, Gateway Online Network (O.N.) solution, Gateway Photo:)Ware, Gateway
Professional PCs, Gateway Profile, Gateway Solo, green stylized GATEWAY, green stylized Gateway logo,
Gateway Teacher:)Ware, Gateway Video:)Ware, HelpSpot, InforManager, Just click it!, Learn@Gateway, Kids
BackPack,SERVE-TO-ORDER, Server Watchdog, SpotShop, Spotshop.com, and Your:)Ware are trademarks
of Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of
Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft
Corporation. All other product names mentioned herein are used for identification purposes only, and may be
the trademarks or registered trademarks of their respective companies.

Contents

Preface..............................................................v

Conventions used in this manual .......................................v

Getting additional information . . ........................................vi

1 System Features ................................................1

Standardfeatures ...................................................1

Front panel ........................................................2

Back panel .........................................................4

Interiorofserver ....................................................6

System board ......................................................8

SCSI backplane board ..............................................10

Backside......................................................10

Frontside .....................................................11

Front panel board . . ................................................12

2SystemSetup..................................................15

Settinguptheserver ................................................15

Installingtheoutriggersandcastors ....................................16

Startingtheserver ..................................................17

Understanding the Power-On Self-Test ..............................18

Settinguptheoperatingsystem....................................18

Turningofftheserver ...............................................19

Resettingtheserver ................................................20

3 Case Access ...................................................21

Preventingstaticelectricitydischarge ...................................22

Openingthecase ..................................................23

Opening the bezel door . . . .......................................24

Removingthebezel .............................................25

Removing the side cover panel ....................................26

Closingthecase ...................................................27

Replacingthesidepanel .........................................27

Replacingthebezel .............................................28

4 Replacing and Adding System Components ...................29

Drives............................................................30

Preparing to replace or add a drive . . . ..............................30

Drivecablinginformation .........................................31

Contents i

Replacingthediskettedrive........................................31

Replacing an optional drive . . ......................................33

Installinga3.5-inchdriveina5.25-inchdrivebay ......................35

Replacingahot-plugdrive .........................................38

Addingahot-plugdrive ...........................................42

ReplacingtheCDdrive ...........................................47

Addingadditional5.25-inchdevices .................................49

Replacingoraddingmemory ..........................................51

Replacingoraddingaprocessor .......................................54

Replacingthebattery ................................................59

Expansion cards ....................................................62

Replacing an expansion card ......................................62

Addinganexpansioncard .........................................64

Power supplies .....................................................67

Replacing a redundant power supply module ..........................67

Replacing the power supply . . ......................................69

Replacing the back panel and drive cage fans ............................72

Replacing the control panel board ......................................74

ReplacingtheSCSIbackplane.........................................76

Replacing the system board ...........................................79

5 Using the BIOS Setup Utility ....................................83

About the BIOS Setup utility ...........................................83

Updating the BIOS . . . ...............................................85

Recovering from a failed BIOS update . . .............................85

Settingthesystemboardjumpers ......................................87

6 Managing Your System .........................................89

Protecting against power source problems . . .............................89

Surge suppressors ...............................................89

Line conditioners . ...............................................90

Uninterruptible power supplies ......................................90

Maintaining and managing your hard drive . . .............................91

Hard drive maintenance utility ......................................91

Harddrivemanagementpractices ...................................92

Protectingtheserverfromviruses ...................................94

Systemadministrationandcontrol ......................................96

SNMP and ManageX .............................................96

Systemsecurity ................................................104

Systemrecovery ...................................................108

Creatingastartupdiskette ........................................108

Keeping a record of system configuration ............................108

UsingyourServerCompanionCD .................................108

ii Gateway 930 Series System Manual

7 Troubleshooting ...............................................109

Introduction ......................................................109

Troubleshooting checklist ...........................................110

Verifyingyourconfiguration ......................................110

Troubleshootingguidelines .......................................110

CDdriveproblems.................................................111

Diskettedriveproblems.............................................113

Harddriveproblems ...............................................114

Memoryandprocessorproblems .....................................115

Modem problems . . . ...............................................116

Peripheral/adapter problems . . . ......................................117

Printerproblems ..................................................118

Systemproblems..................................................120

Videoproblems ...................................................122

Error messages ...................................................124

A Safety and Regulatory Information ............................129

B System Specifications ........................................137

Environmentalspecifications .........................................138

System I/O addresses ..............................................139

Memorymap .....................................................142

Interrupts ........................................................142

DMAusage ......................................................143

Index..............................................................145

Contents iii

iv Gateway 930 Series System Manual

Preface

Conventions used in this manual

Throughout this manual, you will see the following conventions:

Convention Description

ENTER Keyboard key names are printed in small capitals.

C

TRL+ALT+DEL Aplussignmeanstopressthekeysatthesametime.

Setup Commands to be entered, options to select, and messages that

appear on your monitor are printed in bold.
User’s Guide Names of publications are printed in italic.
Viewpoint All referencesto front, rear, left, or right on the computer are based

on the computer being in a normal, upright position, as viewed from

the front.

Important A note labeled important informs you of special

circumstances.

Caution A caution warns you of possible damage to equipment or

loss of data.

Warning A warning indicates the possibility of personal injury.

Conventions used in this manual v

Getting additional information

Log on to the technical support area at www.gatewayatwork.com to find
information about your system or other Gateway products. Some types of
information you can access are:

■ Hardware driver and program updates

■ Technical tips

■ Service agreement information

■ Technical documents and component information

■ Frequently asked questions (FAQs)

■ Documentation for peripherals or optional components

■ Online technical support

vi Preface

System Features

Standard features

■ As many as two Pentium

133 MHz Front Side Bus (FSB)

■ Four Dual Inline Memory Module (DIMM) sockets, that support up to

4 GB of PC133 Synchronous Dynamic Random Access Memory (SDRAM)

■ ServerWorks HE chipset

■ Integrated Intel 82544 LAN

■ Integrated dual-channel Ultra160 Adaptec AIC 7899W SCSI controller

■ Integrated ATI Rage-XL VGA controller with 4 MB of SDRAM

■ Six PCI slots (four 64-bit/66 MHz slots and two 32-bit/33 MHz slots)

■ One 3.5 inch 1.44 MB diskette drive, one CD drive, and one hard drive

■ One integrated Voltage Regulator Module (VRM) for the primary

processor and one VRM slot for the secondary processor

■ Keyboard port (PS/2

Universal Serial Bus (USB) ports, one RJ-45 LAN connector, and one VGA
port

®

), mouse port (PS/2), serial port, parallel port, two

1

®

III (FC-PGA Socket 370) processors with

Standard features 1

Front panel

Chassis lock

Power LED

Disk activity LED

System fault LED

PS 1 status LED
PS 2 status LED

System reset

button

Power button

Reserved

Hot-plug drive lock

5.25” drive bay

5.25” drive bay

5.25” drive bay

CD drive
Diskette drive
System fault LED

reset switch
Hot-plug drive

activity LED

Hot-plug
drive bay

Outriggers

Castors

Chassis lock prevents unauthorized access to both the front panel controls
and to the interior of the system by locking the front bezel to the chassis.

Power LED glows green whenever the system is turned on. The LED also
flashes when the system is in sleep mode.

Disk activity LED glows green whenever a drive is actively reading or writing
data.

System fault LED (steady yellow) indicates an uncorrectable ECC (Error
Checking and Correcting) system memory fault, a fan temperature or voltage
problem, or a chassis intrusion alert.

2 System Features

Frontpanel door
(shown open)

PS 1 status LED glows green when the first power supply module in the
redundant power supply is installed and working correctly. The LED is off if
the power supply module fails or if the power supply module is not installed.

PS 2 status LED glows green when the second power supply module in the
redundant power supply is installed and working correctly. The LED is off if
the power supply module fails or if the power supply module is not installed.

System reset button is a recessed button that lets you reset the server if it
becomes nonresponsive.

Power button turns the server on and off. In an ACPI-enabled operating
system like Windows 2000, you can set the power button to enter sleep mode
rather than turn the system off.

Hot-plug drive lock secures the drive in place to prevent unauthorized or
accidental removal.

Outriggers provide support for the castors.

Castors let you roll the server around for ease of service.

5.25-inch drive bays (3) have room for additional 5.25-inch devices such as

tape drives or an additional CD drive.

CD drive plays data or audio CDs.

Diskette drive writes to and reads from 3.5-inch, 1.44 MB diskettes.

System fault LED reset switch resets the system fault LED, if it is flashing.

The appropriate LED continues to flash until the failed power supply module
is replaced.

Hot-plug drive activity LED indicates when the hot-plug drive immediately
below it is reading or writing data.

Hot-plug drive bay has room for as many as six hot-plug drives connected
to a hot-plug backplane. Drives have to be set up in appropriate RAID
configuration to be hot-pluggable. Removing a drive when it is not properly
configured will result in lost data and may corrupt the operating system.

Front panel door covers the front panel controls to prevent unauthorized or
accidental access.

Front panel 3

Back panel

Power connector

Power supply

cable clamp

Keyboard port

USB ports

Serial port A

Video port

RJ-45 LAN port

Power supply module

Module power switch

Power supply module LED

Power supply module

Redundant
power supply

Mouse port

Parallel port

Expansion
card slots

Expansion card
retention clips

Power supply modules (2) provide redundant power and hot-plug capability
to power the server with minimal downtime.

Module power switches (2) provide independent power control for each
redundant power supply module.

Power connector connects to the server power cord. The other end of the
power cord plugs into an AC outlet or power strip.

4 System Features

Kensington
lock slot

Power supply cable clamp secures the power supply cords so that they are
not accidentally pulled from the power supply.

Keyboard port connects to a PS/2-compatible keyboard.

USB ports connect to external Plug-and-Play devices, such as printers, that

are automatically configured when they are plugged into the server through
one of these ports. USB keyboards and mice are not supported.

Serial port connects to a serial device.

Video port connects to the monitor interface cable. The video controller is

integrated in the system board.

Power supply module LED glows steady green when the power supply
module is operating normally.

Redundant power supply provides two hot-pluggable power supply modules
that can independently support the power requirements of the server.

Mouse port connects to a PS/2-compatible mouse.

RJ-45 LAN port connects to a network. The adjacent indicator LEDs show a

correct connection (green) and LAN activity (yellow).

Parallel port connects to a printer or other parallel device.

Expansion card slots (6) have room for as many as six PCI expansion cards.

Expansion card retention clips (7) allow screwless retention of the

expansion cards for ease of maintenance and installation.

Kensington lock slot provides a place to install a security cable and lock.

Back panel 5

Interior of server

Power supply Power supply fans

5.25-inch
drive bays

3.25-inch
drive bays

Hot-plug bays
(Hot-plug cage)

Back
panel fan

System
board

System
board tray

Hot-plug
cage fan

SCSI
backplane

Power supply provides power to the system components. The redundant
power supply provides hot-plug capability and fault tolerance.

Power supply fans provide cooling for the redundant power supply modules.

5.25-inch drive bays provide space for as many as four 5.25-inch drives. A

CD drive comes standard with the system and occupies one of the 5.25-inch
drive bays.

3.25-inch drive bays support as many as two 3.25-inch drives. A diskette drive
comes standard with the system and occupies one 3.25-inch drive bay. A hard
drive is typically installed in the second drive bay.

Hot-plug bays support as many as six 1-inch high 3.25-inch SCA SCSI hard
drives. Empty drive bays contain empty drive carriers to control airflow and
EMC emissions.

SCSI backplane provides the control for the hot-plug drives.

6 System Features

Drive cage fan provides cooling for the hot-plug drives and other internal
components.

System board tray supports the system board and makes it easier to remove
and install.

System board see “System board” on page 8.

Back panel fan provides cooling for system board components and additional

cooling for the power supply.

Interior of server 7

System board

AF

AD

AB

B

A

AE

AC

AA

Z

Y

X

W

V

D

C

E

F

G

H

I

J

K

L

M

N

O

P

U

A Rear chassis fan connector
B CPU 1 fan connector
C CPU 1 socket
D CPU 2 socket
E Aux power connector

8 System Features

S

T

R

Q

Main power connector

F
G Power supply monitor connector
H DIMM sockets (top to bottom A,B,C,&D)
I Front panel connector
J Floppy drive connector
K Primary IDE connector
L Secondary IDE connector
M U160 LVD SCSI Channel A connector
N U160 LVD SCSI Channel B connector
O Front chassis fan connector
P BMC connector
Q Battery
R J9 - System configuration jumpers
S Serial communication connector
T Server management connector
U PCI 32-bit/33 MHz slots (2)
V PCI 64-bit/66 slot - Zero channel RAID (ZCR)
W PCI 64-bit/66 slots (3)
X CPU 2 fan connector
Y VRM connector

Z RJ-45 Lan connector
AA Video port
AB Parallel port
AC Serial port
AD USB ports (2)
AE PS/2 Keyboard port
AF PS/2 Mouse port

System board 9

SCSI backplane board

Back side

JP5: Delay start jumper

Power connector

SCSI connector

JP6: Termination jumper

JP5: Delay start jumper controls the spin-up sequence of the drives attached
to the backplane. If you leave the delay start jumper on (enabled - default),
the drives spin up one at a time in order of their SCSI ID. If you remove the
delay start jumper, all drives spin up simultaneously, which may cause an
excessive drain on the system power supply.

JP6: Termination jumper is off (default) because backplane is designed to
occupy one end of the bus and is terminated.

SCSI connector provides the point of connection for the SCSI cable from the
hot-plug controller.

Power connector provides the point of connection for the power cable from
the power supply.

10 System Features

Front side

Reserved LED (6)

SCA SCSI drive connectors (6)

Reserved LED (6) reserved for future use.

Drive activity LED (6) flashes green when the drive is actively reading or

writing data.

SCA SCSI drive connectors (6) provide points of connection for six SCA SCSI
drives.

Drive activity LED (6)

SCSI ID 2

SCSI ID 1

SCSI ID 0

SCSI ID 5

SCSI ID 4

SCSI ID 3

SCSI backplane board 11

Front panel board

The front panel board supports the LEDs and buttons accessible from the front
panel.

Power LED

Disk activity LED

System fault LED

PS 1 status LED

NMI button

PS 2 status LED

System reset button

Power button

Power LED glows green whenever the system is turned on. The LED also
flashes when the system is in sleep mode.

Disk activity LED glows green whenever a hard drive is actively reading or
writing data.

System fault LED (steady yellow) indicates an uncorrectable ECC memory
system fault, a fan temperature or voltage problem, or a chassis intrusion alert.

PS 1 status LED glows green when the first power supply module in the
redundant power supply is installed and working correctly. The LED is off if
the power supply module fails or if the power supply module is not installed.

PS 2 status LED glows green when the second power supply module in the
redundant power supply is installed and working correctly. The LED is off if
the power supply module fails or if the power supply module is not installed.

Chassis intrusion detection switch

Front panel connector
System fault LED reset

switch

System reset button lets you reset the server if it has become nonresponsive.

12 System Features

Power button turns the server on and off. In an ACPI-enabled operating
system like Windows 2000, you can set the power button to enter sleep mode
rather than turn the system off.

System fault LED reset switch resets the system fault LED. The appropriate
LED continues to glow until the failed power supply module is replaced.

Front panel connector connects the controls on the front panel with the
system board.

Chassis intrusion detection switch sends a message to the system
management hardware, logging an event when the front bezel is removed.

NMI (Non-Maskable Interrupt) button allows a technician to help debug
server errors.

Front panel board 13

14 System Features

System Setup

Settinguptheserver

Use the instructions on the quick guide poster that came with the server to
assemble the server.

You can prepare a safer working environment before assembling the server
by following these guidelines:

■ Use a clean, flat, and stable surface for the server. Allow at least 12 inches

at the rear of the server for cabling and air circulation.

■ Obtain an adequately rated uninterruptible power supply (UPS). A UPS

protects against AC line spikes, power interruptions, and other power
fluctuations that may damage the server.

■ Protect the server from extreme temperature and humidity. Do not

expose it to direct sunlight, heater ducts, or other heat-generating objects.

■ Keep the server away from equipment that generates magnetic fields,

such as unshielded stereo speakers. Even a telephone placed too close to
the server may cause interference.

2

■ Plug the server into a wall outlet, power strip, or uninterruptible power

supply (UPS). Make sure the power cords are secured in the power supply
cable clamp on the back panel.

Important Keep the boxes and packing material. If you need to send

theserver to Gatewayforrepairs,youmust usetheoriginal
packaging or your warranty may be voided.

Settinguptheserver 15

Installing the outriggers and castors

The tower chassis is shipped with small rubber feet to prevent it from slipping
and to minimize vibrations when the chassis is placed on a desktop. However,
if you intend to place the chassis on the floor, you may find it easier to
maintain the system if you install the outriggers and castors (included), which
let you roll the server out for easier access.

To install the outriggers and castors:

1 Gently turn the chassis upside down, resting it on the top panel.
2 Align the outriggers and castors with the slots on the bottom panel of

the chassis.

3 Place the tabs on the outriggers into the corresponding slots on the

bottom panel and slide the outriggers toward the ends of the chassis.

4 Carefully return the chassis to the upright position.

16 System Setup

Starting the server

Before you start the server for the first time, make sure that:

■ The redundant power supply is autosensing. It automatically determines

the voltage of the incoming power source and compensates accordingly.

■ All cables are firmly connected to the proper ports on the back panel of

the server.

Caution Electricity can flow from connected peripherals into the

system causing a shock. Make sure your server and
peripherals are turned off and unplugged from the power
outlet when you connect peripherals to the server.

■ Both power supply modules in the redundant power supply are turned

on.

■ The server and monitor are plugged into an AC outlet, power strip, or

UPS (uninterruptable power supply) and that the power strip or UPS is
turned on.

To start the system:

1 If you have connected the system components to a power strip or UPS,

make sure all the system components are turned off, then turn on the
power strip or UPS.

2 Turn on the monitor.
3 Turn on the server. Make sure that the individual power buttons on the

power supply modules are turned on. The light-emitting diodes (LEDs)
on the front panel and on each power supply module are lit when the
power is on.

4 Turn on any other components connected to the server, such as speakers,

a printer, or a scanner. If nothing happens when you turn on the system:

■ Make sure that the power cables are securely plugged in and that

the power strip or UPS is plugged in and turned on.

■ Make sure that the monitor is connected to the server, plugged into

the power strip, AC outlet, or UPS, and turned on. You may also
need to adjust the brightness and contrast controls on the monitor.

Starting the server 17

Understanding the Power-OnSelf-Test

When you turn on your server, the power-on self-test (POST) routine checks
the system memory and components. To see this information on the screen,
press T

The system displays an error message if POST finds any problems. Write down
any error messages that you see. If you continue to have problems, these error
messages may help Technical Support diagnose the cause.

AB during POST.

Setting up the operating system

The first time you start your server, the operating system takes a few minutes
to set up. Refer to your operating system documentation for specific questions
regarding the operating system.

Important For operating systems other than Windows, such as

®

Linux
operating system software manual for setup instructions.

or Novell®Netware, refer to the appropriate

To complete the operating system setup:

1 After the server starts, the start-up wizard opens. Continue by clicking

Next.

2 Type the requested information in the appropriate text boxes. When you

have finished typing the information, continue by clicking

3 Continue following the instructions and selecting options in the start-up

wizard dialog boxes, clicking
the wizard tells you to restart your server.

If you need to return to the previous dialog box to change any of your
entries, click

Back.

4 Restart the server. The setup is complete.

Next to move through the dialog boxes, until

Next.

18 System Setup

Turning off the server

Every time you turn off the server, shut down the operating system first. You
may lose data if you do not follow the proper procedure.

Important For operating systems other than Windows, such as

®

or Novell®Netware, refer to the appropriate

Linux
operating system software manual for setup instructions.

To turn off the server:

1 Click Start, then select Shut down the computer?, then Shut Down.
2 Click OK. The operating system shuts down. If you see a message saying

It is now safe to turn off your computer, turn off the server by pressing the

power button.

3 Turn off the monitor and peripherals.

Warning When you turn off the serverbypressing the power button,

some electric current still flows through it. Before opening
theservercase or connecting or removing any peripherals,
turn off the server,then unplugthepowercord and modem
cord (if installed) or you may get an electric shock.

Turning off the server 19

Resetting the server

If your server does not respond to keyboard or mouse input, you may have
to close programs that are not responding. If closing unresponsive programs
does not restore your server to normal operation, you may have to reset the
system.

Important For operating systems other than Windows, such as

®

Linux
operating system software manual for setup instructions.

or Novell®Netware, refer to the appropriate

To close unresponsive programs and reset the server:

1 Press CTRL+ALT+DEL. A window opens that lets you close a program that

is not responding.

2 Click Task Manager, then select the program that is not responding.
3 Close the program by clicking End Task.
4 If the server does not respond, press the reset button to restart the server.

As a part of the regular startup process, a program to check the disk status
runs automatically. When the checks are finished, Windows starts.

20 System Setup

Case Access

The Gateway® 930 Series is designed as a toolless chassis. None of the normal
user-serviceable parts require a tool of any kind to remove, install, or replace.
In some cases where the pieces fit very tightly, a tool may make the job easier.

The various clips, tabs, thumbscrews, and other devices that allow toolless
construction are color-coded in green for easy identification.

3

21

Preventing static electricity discharge

Before opening the server case, follow these precautions to prevent damage
from static electricity. When opening your server case, always perform the
following procedure.

Caution Static electricity can permanently damage electronic

components in your server. Prevent electrostatic damage
to your server by following static electricity precautions
every time you open your server case.

To prevent static electricity discharge:

1 Turn off the server power.
2 Touch a bare metal surface on the back of the server.
3 Unplug all power cords from AC outlets and disconnect the modem cord

(if installed).

Also follow these static electricity precautions:

■ Avoid static-causing surfaces such as plastic and packing foam in your

work area.

■ Remove the parts from their antistatic bags or containers only when you

are ready to use them. Do not lay parts on the outside of an antistatic
bag or container because only the inside provides antistatic protection.

■ Always hold cards by their edges and their metal mounting brackets.

Avoid touching components on the cards and the edge connectors that
connect to expansion slots. Never slide cards or other parts over any
surface.

22 Case Access

Opening the case

Important All references to front, back, left, or right on the server are

based on the server being in a normal, upright position,
as viewed from the front.

The only components that are accessible from outside of the chassis are the
front panel indicator lights. To access any of the removable media drives, the
hot-plug drives, or the power and reset switches you must open the bezel door.
To work on the internal components of the server, you must open the chassis,
which has two removable parts:

■ A bezel that covers the front of the chassis

■ A side cover panel that permits access to the interior of the case

Because the components inside the server are extremely sensitive to static
electricity, make sure to follow the precautions at the beginning of this chapter
for avoiding static electricity damage.

Only qualified personnel should open the system for maintenance. If you are
qualified to maintain the system yourself, make sure you are properly
grounded before opening the system chassis.

Warning Avoid exposure to dangerous electrical voltages and

movingparts byturning off your serverand unplugging the
power cord and modem cord (if installed) before removing
the side cover panel.

Opening the case 23

Opening the bezel door

The bezel door covers the removable media drives, the hot-plug drives, and
the front panel controls. To access these components, you must open the bezel
door.

To open the bezel door:

1 If the bezel door is locked, unlock it.
2 Grip the bezel door handle beside the front panel indicator lights, then

pull the door open.

Chassis lock

24 Case Access

Bezel door

Removing the bezel

The locking bezel provides secure access to the system components. You must
unlock and remove the bezel before you can remove the side cover panel and
access the interior of the system.

To remove the bezel:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Observe all safety and static electricity precautions, see “Preventing static

electricity discharge” on page 22.

3 Remove the bezel by pressing the tabs at the sides of the bezel and pulling

the top of the bezel away from the server.

4 Lift the bezel away from the chassis.

Opening the case 25

Removing the side cover panel

The side cover panel cannot be removed unless the front bezel has already
been removed. The side panel provides access to all of the internal
components of the server.

To remove the side cover panel:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

3 Remove the bezel. (See “Removing the bezel” on page 25.)
4 Loosen the three thumbscrews from the left side of the front panel.

5 Slide the side panel to the front, disengaging the retaining tabs on the

top edge of the panel from the top of the chassis.

6 Lift the panel out and away from the chassis.

26 Case Access

Thumbscrew

Closing the case

Close the chassis as soon as you finish installing or removing components
so that dust and dirt do not collect inside the server.

Replacing the side panel

Closing the side panel covers the internal components. You must close the
side panel and replace the front bezel before you can operate the server. If
you do not, a system intrusion event is logged by the system management
hardware. Be careful not to pinch any cables with the panel as you replace it.

To replace the side panel:

1 Hold the side panel 3/4-inches forward and engage the retaining tabs on

the bottom edge of the panel with the slots at the bottom edge of the
chassis.

2 Swing the top of the panel toward the chassis, engaging the retaining

tabs on the top edge of the side panel with the slots on the chassis.

3 Slide the panel toward the back of the chassis 3/4-inch, securing it in

place, then tighten the thumbscrews.

Closing the case 27

Replacing the bezel

Once the side panel is in place, you must replace the bezel to operate the
server. If you run the server without the bezel installed, a chassis intrusion
event is logged by the system management hardware.

To replace the bezel:

1 Holding the bezel at an angle to the front of the chassis, place the hinge

slot on the bottom of the bezel over the flange on the bottom edge of
the chassis.

2 Swing the top of the bezel toward the chassis until the retaining tabs snap

into place.

3 Lock the bezel, if necessary.

28 Case Access

Replacing and Adding System Components

The Gateway 930 Series is designed as a toolless chassis. None of the normal
user-serviceable parts require a tool of any kind to remove, install, or replace.
In some cases where the pieces fit very tightly, a tool may make the job easier.

The various clips, tabs, thumbscrews, and other devices that allow toolless
construction are color-coded in green for easy identification.

4

29

Drives

You can install several types of drives and similar devices in the server. All
drives are easy to install and require no tools to replace, unless you are
installing a 3.5-inch drive in a 5.25-inch drive bay.

Preparing to replace or add a drive

One 3.5-inch diskette drive, one 3.5-inch hot-plug hard drive, and one CD
drive are included with the server. You can add drives of the following types:

■ 1-inch high, 3.5-inch hot-plug drives.

■ Half-height 3.5-inch hard drives - The system board has two IDE

connectors that support as many as two drives each. IDE drives include
the IDE CD drive.

■ Half-height 5.25-inch devices.

As you prepare to install drives, keep the following in mind:

■ If you remove a drive, place it in an antistatic bag or container.

■ Before you install a drive, see the drive’s documentation for information

on configuring the drive, setting any jumpers on the drive, and attaching
cables to the drive.

■ If you are installing a drive that uses an add-in controller card, install it

before you install the drive.

■ IDE hard drives can be configured as single, master, or slave. IDE

CD drives can be configured as master, slave, or cable select. Configure
the drives by using the drive-select jumpers located on the drives.

■ If only one drive is attached to a controller cable, configure the drive as

single if it is a hard drive or master if it is a CD-ROM drive. If two drives
of any type are attached to the cable, configure one as master and one
as slave.

■ You may need to configure the drives you install using the BIOS Setup

utility. Press F1 at start up to open the BIOS Setup utility.

30 Replacing and Adding System Components

Drive cabling information

Your system includes three different types of drive cables and possibly one
additional cable, if required for the options ordered. Each drive cable is clearly
labeled, indicating the cable type and showing which end to connect to the
appropriate connector on the system board and which end to connect to the
drive.

■ Use the diskette drive connector cable to connect the diskette drive.

■ Use the standard IDE connector cable to connect IDE devices such as

CD drives and standard IDE hard drives. The cable for the CD drive is
capable of cable select.

■ Use the SCSI LVD cable (2 connectors) to connect the hot-plug backplane

to the integrated SCSI controller on the system board or to an add-on
SCSI controller card.

■ Use the SCSI LVD cable (5 connectors with built-in terminator) to connect

optional SCSI devices to the integrated SCSI controller on the system
board or to an add-on SCSI controller card. (This cable is optional.)

Replacing the diskette drive

The diskette drive is near the bottom of the stack of drive bays.

To replace the diskette drive:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

3 Remove the bezel. (See “Removing the bezel” on page 25.)
4 Remove the left side cover panel. (See “Removing the side cover panel”

on page 26.)

5 Locate the 3.5-inch diskette drive.
6 Remove the power and data cables from the back of the drive, noting

their locations and orientations (you will reconnect these cables after you
install the new drive).

Drives 31

7 Disengage the rail locking tabs by pressing in on both front rail

extensions, then move the drive slightly out of the bay by pushing on
the back of the drive. Pull the drive out of the chassis.

8 Remove the rails on both sides of the drive and snap them onto the new

drive in the same positions. Make sure the front rail extensions are
towards the front of the drive.

Important The rails on the 3.5-inch diskette drive are different from

those on the hard drive and the CD drive. Make sure you
install the correct rails on each drive.

9 Set the drive jumpers to the appropriate settings (refer to your drive

documentation for jumper settings.)

10 Align the rails with the diskette drive bay, then slide the drive into the

bay until the locking tabs snap into place.

11 Connect the power and data cables, making sure the cables are in their

original positions.

12 Replace the bezel. (See “Replacing the bezel” on page 28.)
13 Close the case. (See “Closing the case” on page 27.)
14 Reconnect the power cord, the modem cord, and all other external

peripheral devices, then turn on the system.

32 Replacing and Adding System Components

Replacing an optional drive

An optional hard drive can be shipped with the server. This drive is mounted
at the bottom of the drive stack accessible from the front of the chassis, behind
the bezel.

To replace an optional drive:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

3 Remove the bezel. (See “Removing the bezel” on page 25.)
4 Remove the left side cover panel. (See “Removing the side cover panel”

on page 26.)

5 Locate the 3.5-inch hard drive at the bottom of the drive stack.
6 Remove the power and data cables from the hard drive, noting their

locations and orientations (you will reconnect these cables after you
install the new drive).

7 Grip the mounting rails firmly with thumb and index finger and pull

the drive carefully straight out of the drive stack.

Drives 33

8 Remove the mounting rails from the hard drive.
9 Place the old drive in an antistatic bag or container, then place the new

hard drive on a static-free surface with the top up and the connectors
facing you.

10 Install the two drive mounting rails on the new hard drive, making sure

the front rail extensions are to the front of the device. The rails are
labeled.

11 Set the drive jumpers to the appropriate settings. (See the drive

documentation for jumper settings.)

12 Align the rails with the open bay at the bottom of the drive stack, then

slide the drive into the stack until the locking tabs snap into place (make
sure that the data and power connectors on the drive face the inside of
the server).

13 Connect the power and data cables to the drive. (See the drive

documentation for proper cable orientation.)

14 Replace the bezel. (See “Replacing the bezel” on page 28.)
15 Close the case. (See “Closing the case” on page 27.)
16 Reconnect the power cord, the modem cord, and all other external

peripheral devices, then turn on the system.

34 Replacing and Adding System Components

Installing a 3.5-inch drive in a 5.25-inch drive bay

Additional 3.5-inch hard drives can also be installed in the server in the empty

5.25-inch drive bays. A 5.25-inch filler tray, three of which came installed in
your server, is required for this type if installation.

To install a 3.5-inch drive in a 5.25-inch drive bay:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

3 Remove the bezel. (See “Removing the bezel” on page 25.)
4 Remove the left side cover panel. (See “Removing the side cover panel”

on page 26.)

5 Locate an available 5.25-inch drive bay.
6 Grip the mounting rails firmly with thumb and index finger and pull

the filler tray carefully straight out of the drive bay.

7 Leave the mounting rails on the filler tray.

Drives 35

8 Remove the new hard drive from the static-free container and place it

in the filler tray with the top (label side) up and the connectors facing
away from the plastic face plate.

9 Set the drive jumpers to the appropriate settings (refer to your drive

documentation for jumper settings.)

10 Install the drive in the filler tray with four screws (6-32 x 1/4-inch Phillips

head - not provided).

36 Replacing and Adding System Components

Align the rails with the open drive bay, then slide the drive into the bay

11

until the locking tabs snap into place (make sure that the data and power
connectors on the drive face the inside of the server).

12 Connect the power and data cables to the drive. (See the drive

documentation for proper cable orientation.)

13 Replace the bezel. (See “Replacing the bezel” on page 28.)
14 Close the case. (See “Closing the case” on page 27.)
15 Reconnect the power cord, the modem cord, and all other external

peripheral devices, then turn on the system.

Drives 37

Replacing a hot-plug drive

The hot-plug drives are located at the bottom of the front panel. The hot-plug
bay supports as many as six 1-inch high 3.5-inch SCA-II SCSI hard drives.

The hot-plug drives are assigned SCSI ID numbers by the hot-plug backplane
with the drive at the far left side of the hot-plug bay assigned SCSI ID 0. The
backplane assigns SCSI IDs to the other drives in order up to SCSI ID 5 at the
far right side of the hot-plug bay.

Important Gatewaytests and verifies the operation and compatibility

of the drives it sells. Especially in a hot-plug or
mission-critical environment, additional or replacement
drives must conform to Gateway standards.

SCSI ID 0
SCSI ID 1
SCSI ID 2
SCSI ID 3
SCSI ID 4
SCSI ID 5

Install the drive in the left-most drive bay first and in increasing order by SCSI
ID number thereafter.

38 Replacing and Adding System Components

To replace a failed drive:

Caution Before you remove the failed drive, use the appropriate

software and utilities installed on the system to stop all
activity on the failed drive. Instructions for using the
software are provided by the software manufacturer.
Failure to do so may destroy the data on the drive.

1 Refer to the AMI RAID controller documentation for information on how

to determine which drive needs to be replaced.

2 If the drive carrier is locked, use the hex key to unlock the carrier. Locked

drive carriers show a red flag in the slot on the carrier handle.

3 Remove the drive from the drive bay by pressing down on the carrier

handle and rotating the handle out and down from the front of the server.

Drives 39

4 Continue pulling outward until the drive is completely out of the system.

5 Remove the four screws that secure the drive to the carrier, then remove

the drive.

6 Install the new drive in the carrier using the four screws you removed

in Step 5.

40 Replacing and Adding System Components

Align the drive rails with the slots at the top and bottom of the drive

7

bay. Leave the handle in the down position.

8 Leave the handle down and push the drive all of the way into the drive

bay until the handle starts to close because of contact with the front of
the chassis.

9 Make sure the hooks on the bottom of the handle engages the edge of

the drive bay, then firmly close the handle.

10 Lock the drive carrier with the hex key.

Drives 41

Adding a hot-plug drive

The hot-plug drives are located at the bottom of the front panel. The hot-plug
bay supports up to six 1-inch high 3.5-inch SCA LVD SCSI hard drives.

The hot-plug drives are assigned SCSI ID numbers by the hot-plug backplane
with the drive at the far left side of the hot-plug bay assigned SCSI ID 0. The
backplane assigns SCSI IDs to the other drives in order up to SCSI ID 5 at the
far right side of the hot-plug bay. Install drives left to right.

SCSI ID 0
SCSI ID 1
SCSI ID 2
SCSI ID 3
SCSI ID 4
SCSI ID 5

Purchase additional SCSI drives through your Gateway sales representative.
Specify the system into which you will install the drive to ensure that the
correct drive and carrier are delivered.

Important Gatewaytests and verifies the operation and compatibility

of the drives it sells. Especially in a hot-plug or
mission-critical environment, additional or replacement
drives must conform to Gateway standards.

42 Replacing and Adding System Components

Removing an empty drive carrier

If the system ships with less than six drives installed, the empty drive bays
contain drive carriers.

If you need to replace an empty drive carrier in the system, make sure it slides
straight into place until the plastic handle begins to move upward, then close
the handle.

To remove an empty drive carrier:

1 If the drive carrier is locked, use the hex key to unlock the carrier. Locked

drive carriers show a red flag in the slot on the carrier handle.

2 Remove the drive carrier from the drive bay by pressing down on the

carrier handle and rotating the handle out and down from the front of
the server.

Drives 43

3 Continue pulling outward until the drive carrier is entirely out of the

system.

44 Replacing and Adding System Components

Installing a SCSI drive in the server

You do not need to configure individual drives before you install them in the
server.

To install a SCSI drive in the server:

1 Remove the empty drive carrier as described in “Removing an empty

drive carrier” on page 43.

2 Remove the four screws that secure the support bracket and front

assembly to the rails.

Drives 45

3 Install the drive into the carrier using the four screws you removed in

Step 2.

4 Align the drive rails with the slots at the top and bottom of the drive bay.
5 Leave the handle down and push the drive all of the way into the drive

bay until the handle begins to close because of contact with the front
of the chassis.

46 Replacing and Adding System Components

Make sure the hooks on the bottom of the handle engages the edge of

6

the drive bay, then firmly close the handle.

7 Secure the drive by locking the drive carrier with the hex key.

Replacing the CD drive

The CD drive is located in one of the 5.25-inch drive bays at the top of the
drive stack in the front of the chassis.

To replace the CD drive:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

3 Remove the bezel. (See “Removing the bezel” on page 25.)
4 Remove the left side cover panel. (See “Removing the side cover panel”

on page 26.)

5 Locate the 5.25-inch CD drive.
6 Remove the power and data cables from the back of the drive, noting

their locations and orientations (you will reconnect these cables after you
install the new drive).

7 Disengage the rail locking tabs by pressing in on both front rail

extensions, then move the drive slightly out of the bay by pushing on
the back of the drive.

Drives 47

8 Pull the drive out of the chassis, then remove the rails on both sides of

the drive.

9 Snap the rails onto the new drive in the same positions. The rails are

labeled. Make sure the front rail extensions are to the front of the drive.
Set the drive jumpers to the appropriate settings. (See the drive
documentation for jumper settings.).

Important The rails on the CD drive are different from those on the

3.5-inch drives. Make sure you install the correct rails on
the CD drive.

10 Align the rails with the open bay, then slide the drive into the bay until

the locking tabs snap into place.

11 Connect the power and data cables, making sure the cables are in their

original positions. (See your drive documentation for proper cable
orientation.)

12 Replace the bezel. (See “Replacing the bezel” on page 28.)
13 Close the case. (See “Closing the case” on page 27.)
14 Reconnect the power cord and all other external peripheral devices, then

turn on the system.

48 Replacing and Adding System Components

Adding additional 5.25-inch devices

You can use the three additional, externally accessible, 5.25-inch drive bays
to install additional 5.25-inch devices such as a CD writer or a tape backup
drive. Use the rails from the existing filler trays to install new drives. You may
need to purchase an additional cable of sufficient length to connect the
existing devices and the new device to the connector on the system board.

To install an additional 5.25-inch device:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

3 Remove the bezel. (See “Removing the bezel” on page 25.)
4 Remove the left side cover panel. (See “Removing the side cover panel”

on page 26.)

5 Remove the filler tray from the front of the drive bay by pressing in on

both front rail extensions, then move the tray slightly out of the bay by
pushing on the back of the tray.

6 Pull the drive out of the chassis.

Caution The server was designed to adhere to electromagnetic

interference requirements and the tray is an integral part
of the system. Installing an approved device should
continue to maintain those standards. If you remove the
device, you must reinstall the tray.

7 Snap the rails onto the drive, making sure the front rail extensions are

towards the front of the device. The rails are labeled.

Drives 49

8 Align the rails with the bay, and slide the drive into the chassis until the

locking tabs snap into place.

9 Connect the power and data cables, making sure the cables are in their

original positions. (See the drive documentation for proper cable
orientations.)

10 Replace the bezel. (See “Replacing the bezel” on page 28.)
11 Close the case. (See “Closing the case” on page 27.)
12 Reconnect the power cord, modem cord, and all other external peripheral

devices, then turn on the system.

13 Run the configuration software, if necessary.

50 Replacing and Adding System Components

Replacingoraddingmemory

The Synchronous Dynamic Random Access Memory (SDRAM) Dual Inline
Memory Modules (DIMMs) supported by your system board conform to the
following standards:

■ 128 MB, 256 MB, 512 MB, and 1 GB ECC DIMMs.

■ PC133-compliant, registered, parity, ECC SDRAM.

Memory is installed in four banks (slots) on the system board. When you are
selecting and installing DIMMs, keep the following in mind:

■ Registered DIMMs should not be combined with unbuffered DIMMs.

Memory must be installed in pairs, in order (slots A and B, then slots C
and D), and pairs must be the same size, type, and manufacturer.

■ No jumper settings are required for the memory size or type because the

BIOS automatically detects this information.

■ 4 GB maximum system memory.

To replace DIMMs:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

3 Remove the bezel. (See “Removing the bezel” on page 25.)
4 Remove the left side cover panel. (See “Removing the side cover panel”

on page 26.)

5 Pull open the socket latches on each side of the DIMM socket, then lift

the DIMM out of the socket. Store the DIMM in an anti-static container.

Replacing or adding memory 51

6 Insert the new DIMM into the socket and align the two notches in the

DIMM with the two notches in the DIMM socket.

7 Gently press the DIMM into the socket until it is firmly seated. Inserting

the DIMM automatically locks the socket latches on each end of the
DIMM.

8 Replace the bezel. (See “Replacing the bezel” on page 28.)
9 Close the case. (See “Closing the case” on page 27.)

10 Reconnect the power cord, modem cord, and all other external peripheral

devices, then turn on the system.

To add DIMMs:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

3 Remove the bezel. (See “Removing the bezel” on page 25.)
4 Remove the left side cover panel. (See “Removing the side cover panel”

on page 26.)

52 Replacing and Adding System Components

Pull open the socket latches on each side of the DIMM socket.

5

6 Insert the new DIMM into the socket and align the two notches in the

DIMM with the two notches in the DIMM socket.

7 Gently press the DIMM into the socket until it is firmly seated. Inserting

the DIMM automatically locks the socket latches on each end of the
DIMM.

8 Replace the bezel. (See “Replacing the bezel” on page 28.)
9 Close the case. (See “Closing the case” on page 27.)

10 Reconnect the power cord, modem cord, and all other external peripheral

devices, then turn on the system.

Replacing or adding memory 53

Replacing or adding a processor

The system is compatible with the Pentium®III (FC-PGA Socket 370) 1 GHz
and faster processors with 133 MHz front-side bus (FSB). As many as two
processors may be installed in the system (they must have the same processor
and FSB speed). Processor and FSB speed are automatically detected by the
system, therefore there are no system board jumpers to set.

When adding or replacing a processor, order a processor upgrade kit from
Gateway. The kit includes the processor, a heatsink, and a disposable,
antistatic wriststrap. If you are installing a faster processor, your system may
require a BIOS update to be compatible with the new processor. A Voltage
Regulator Module (VRM) for the first processor is built into the system board.
A VRM must be installed if you install a second processor.

Caution A heatsink must be installed on each processor.Installing

a processor without a heatsink could result in damage to,
or failure of, the processor.

To replace the processor you must perform the following tasks:

■ Remove the heatsink

■ Remove the processor

■ Install the new processor

■ Replace the heatsink

To remove the heatsink:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

3 Remove the bezel. (See “Removing the bezel” on page 25.)
4 Remove the left side cover panel. (See “Removing the side cover panel”

on page 26.)

5 Disconnect the fan cable from the fan connector on the system board.

(See “System board” on page 8 for the location of the fan connector.)

54 Replacing and Adding System Components

Unhook the metal clip from the tab on the processor socket by pressing

6

down on the clip and then pulling out on the clip.

Metal clip

Tabs

7 Unhook the other end of the metal clip.
8 Lift the heatsink straight up and off the processor.

To remove the processor:

1 Open the locking lever on the processor socket by moving the lever

slightly out to the side and then lifting it up 90 degrees.

Locking

lever

2 Lift the old processor straight up and out of the socket.

Replacing or adding a processor 55

To install the new processor:

1 Hold the new processor over the empty processor socket and verify that

pin 1 on both the processor and the socket are aligned. Pin 1 is near the
marked corner.

2 Gently place the new processor into the socket.

Processor

Pin 1

3 Secure the processor by lowering the locking lever until the lever latches

into place. The processor will slip into place without pressure when
aligned correctly.

56 Replacing and Adding System Components

To replace the heatsink:

1 Hook the metal clip on the heatsink to the plastic tabs on the processor

socket. Make sure the heatsink is level with the processor and the metal
clips are securely attached.

Caution It is very important that the heatsink makes direct contact

with the processor or it will not cool correctly, resulting in
processor failure.

2 Connect the heatsink fan cable to the fan connector on the system board.
3 Replace the bezel. (See “Replacing the bezel” on page 28.)
4 Close the case. (See “Closing the case” on page 27 for instructions.)
5 Reconnect the power cord, modem cord, and all other external peripheral

devices, then turn on the system.

To add an additional processor:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

3 Remove the bezel. (See “Removing the bezel” on page 25.)
4 Remove the left side cover panel. (See “Removing the side cover panel”

on page 26.)

5 Open the locking lever on the processor socket by moving the lever

slightly out to the side and then lifting it up 90 degrees.

Replacing or adding a processor 57

6 Hold the new processor over the empty processor socket and verify that

pin 1 on both the processor and the socket are aligned. Pin 1 is near the
marked corner.

7 Gently place the new processor into the socket.
8 Secure the processor by lowering the locking lever until the lever latches

into place. The processor will slip into place without pressure when
aligned correctly.

9 Install the heatsink as described in “To Replace the Heatsink” on page 57.

10 Install the VRM that came with the processor upgrade kit into the VRM

socket (refer to “System board” on page 8 for location). Push down firmly
until the retention tabs engage the edges of the VRM.

11 Connect the power supply cable of the processor fan to the second CPU

fan connector on the system board (See “System board” on page 8 for
location).

12 Replace the bezel. (See “Replacing the bezel” on page 28.)
13 Close the case by following the instructions on page 27.
14 Reconnect the power cord, modem cord, and all other external peripheral

devices, then turn on the system.

15 When you restart your server, you must get an indication that the AP

and BSP microcode is okay (during the boot sequence). If not, the BIOS
must be updated to be compatible with your new processor.

58 Replacing and Adding System Components

Replacing the battery

The battery provides power for the system real-time clock and CMOS memory,
which holds the system configuration information.

If your battery is failing you may notice the server clock slowing down and
giving you the incorrect time.

Open the BIOS Setup utility and write down all the values in the various
menus before replacing the battery. Replacing the battery resets the BIOS Setup
utility to its default values.

Warning Danger of explosion if battery is incorrectly replaced.

Replace only with the same or equivalent type
recommended by manufacturer.

Dispose of used batteries according to manufacturer’s
instructions.

Warnung Explosionsgefahr bel falsch eingebautter batterie.

Ersetzen der batterien nur mit batterien des gleichen typs
oder mit batterien vom hersteller empfohlenen typs.

Entsorgen gebrauchter batterien entsprechned
herstellerangaben.

Attention Il y a danger d’explosion s’il y a replacement incorrect de

la batterie.
Remplacer uniquement avec une batterie du même type

ou d’un type équivalent recommandé par le constructeur.
Mettre au rebut les batteries usagées conformément aux

instructions du fabricant.

To replace the battery:

1 Restart the server and start the BIOS Setup utility by pressing F1 when

you are prompted to do so.

2 Write down the CMOS values from each tab in the BIOS Setup utility so

you can reenter them after you replace the battery. For more information
about the BIOS Setup utility, see “About the BIOS Setup utility” on
page 83.

Replacing the battery 59

3 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

4 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

5 Remove the bezel. (See “Removing the bezel” on page 25.)
6 Remove the left side cover panel. (See “Removing the side cover panel”

on page 26.)

7 Locate the battery on the system board (see “System board” on page 8).

The battery is circular and has the positive pole mark (+) on the top.

8 Using a small, flat-bladed screwdriver, carefully remove the battery from

its socket on the system board.

9 Press the new battery into the socket with the positive pole up. Make

sure you have pressed the battery down far enough for it to contact the
base of the socket (it should snap into place).

10 Replace the bezel. (See “Replacing the bezel” on page 28.)
11 Close the case. (See “Closing the case” on page 27.)
12 Reconnect peripherals, the modem cord, and the power cord(s), then turn

on the system.

13 If the CMOS data is not correct, change the information in the BIOS Setup

utility using the data you recorded in Step 2.

60 Replacing and Adding System Components

Troubleshootingthe battery installation

If you have problems after installing the new battery, try each of the items
listed below:

■ Turn off the server and make sure that all exterior cables are attached

and secured to the correct connectors.

■ Make sure that all power switches are on. If the server is plugged into a

power strip, surge protector, or UPS, make sure it is turned on also.

■ Enter the BIOS Setup utility and compare the settings on the screen with

your notes or the system hardware manuals. Correct any discrepancies.

■ Turn off the server, remove the cover, and make sure that all cables inside

the case are attached securely. Also, make sure that the colored cable edges
are aligned correctly and that the connectors did not miss any pins.
Disconnect and reconnect the cables. Close the case (see “Closing the
case” on page 27), reconnect the power and modem cords, then turn on
the server.

■ Turn off the server, remove the cover and, if you have the proper test

equipment, make sure that the new battery has power. (Although
unlikely, your new battery may be defective.) Close the case (see “Closing
the case” on page 27), reconnect the power and modem cords, then turn
on the server.

Replacing the battery 61

Expansion cards

The server has six PCI expansion slots on the system board, that may be used
for a variety of expansion cards. These slots support four 64-bit PCI cards and
two 32-bit PCI cards.

Replacing an expansion card

To replace an expansion card:

1 Set any jumpers and switches on the replacement card. (See the card

instructions.)

2 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

3 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

4 Remove the bezel. (See “Removing the bezel” on page 25.)
5 Remove the left side cover panel. (See “Removing the side cover panel”

on page 26.)

6 Disconnect any cables attached to the existing card.

62 Replacing and Adding System Components

Remove the existing card by pressing gently on the expansion card

7

retention clip, sliding the retention clip back through the back panel and
pressing upwards on the card guide release tab (for full-length expansion
cards).

Important The card guide release tab is held in place during shipping

by a cotter pin. Remove the cotter pin before moving the
release tab. You can replace the cotter pin or leave it out.

Expansion card

retention clip

Card guide
release tab

8 Pull the card out of the slot.
9 Insert the bottom edge of the expansion card (the keyed edge with the

contacts) into the slot on the system board and push in firmly to seat
the card.

10 After the card is securely placed, slide the card guide release tab down

again (for full-length expansion cards) and press the expansion card
retention clip through the back panel until it clicks into place to secure
the card.

Expansion cards 63

11 Connect any cables to the card (see card documentation for proper cable

orientation).

12 Replace the bezel. (See “Replacing the bezel” on page 28.)
13 Close the case. (See “Closing the case” on page 27.)
14 Reconnect peripherals, the modem cord, and the power cord(s), then turn

on the system.

You may need to reconfigure the server after replacing an expansion card. You
may also need to install upgrade software that came with the card. Check the
card documentation for additional information.

Adding an expansion card

To add an expansion card:

1 Set any jumpers and switches on the card according to the card

instructions, if necessary.

2 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

3 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

4 Remove the bezel. (See “Removing the bezel” on page 25.)
5 Remove the left side cover panel. (See “Removing the side cover panel”

on page 26.)

6 Locate an available slot and remove the slot cover by pressing the

expansion card retention clip back through the back panel.

Some 32-bit cards are not keyed to be compatible with 64-bit slots. These
cards must be installed in one of the two 32-bit slots.

7 Pull out the slot cover.

64 Replacing and Adding System Components

Press the card guide release tab upward to release the cards and allow the

8

new card to be inserted into the card guide (for full-length expansion
cards).

Important The card guide release tab is held in place during shipping

by a cotter pin. Remove the cotter pin before moving the
release tab. You can replace the cotter pin or leave it out.

9 Insert the bottom edge of the expansion card (the keyed edge with the

contacts) into the slot on the system board and push in firmly to seat
the card.

Expansion card
retention clip

Card guide
release tab

10 Once the card is securely placed, slide the card guide release tab down

again (for full-length expansion cards) and press the expansion card
retention clip through the back panel until it clicks into place to secure
the card.

11 Connect any cables to the card (see card documentation for proper cable

orientation).

Expansion cards 65

12 Replace the bezel. (See “Replacing the bezel” on page 28.)
13 Close the case. (See “Closing the case” on page 27.)
14 Reconnect peripherals, the modem cord, and the power cord(s), then turn

on the system.

You may need to reconfigure the server after installing some expansion cards.
You may also need to install software that came with the card. Check the card
documentation for additional information.

66 Replacing and Adding System Components

Power supplies

The Gateway 930 Series uses a redundant power supply offering fault tolerance
and hot-swap capability. This section describes replacing the power supply and
also describes the procedure for hot-swapping a power supply module.

Replacing a redundant power supply module

If one of the two power supply modules fails, the other module can support
the system while the failed module is replaced. An unlit power supply LED
indicates a failed module. See “Front panel” on page 2 for the location and
complete information on the function of the power supply status LEDs. You
do not have to turn off the system to replace the failed module.

To replace a failed power supply module:

1 Determine which power supply module has failed. The module power

LED (on the back of the power supply modules) turns off when the
module fails.

2 Loosen the thumbscrew that secures the power supply module to the back

panel.

Power supplies 67

3 Press the locking tab toward the center of the module while carefully

pulling the failed module out of the power supply.

Locking tab

2

A

3

B

1

Thumbscrew

4 Carefully insert the new power supply module into the vacant slot,

pressing firmly to seat the connector at the back.

5 Tighten the thumbscrew to secure the new module in position.

A

B

68 Replacing and Adding System Components

Replacing the power supply

The redundant power supply offers fault tolerance and hot-swap capabilities.
However, if the power distribution board at the base of the power supply or
some other part of the power supply fails, the entire power supply and its
housing must be replaced. If the power supply has failed, the system will fail
to power up.

To replace the power supply:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

3 Remove the bezel. (See “Removing the bezel” on page 25.)
4 Remove the left side cover panel. (See “Removing the side cover panel”

on page 26.)

5 Disconnect the power supply connectors from all internal devices,

including the 3.5-inch diskette drive, the CD drive, and all hard drives,
noting their locations and orientations (you will reconnect these cables
after you install the new power supply).

6 Disconnect the main power supply connector from the system board by

pressing on the tab to release the connector, then gently pulling the
connector from the board.

Power supplies 69

7 While supporting the power supply by the handle with one hand, remove

the screws securing the power supply to the back panel.

Handle

8 Carefully lift the power supply out of the chassis using the handle

attached to the power supply. Move the power supply forward to clear
the support bracket, then tilt the left side of the power supply down to
clear the side cover mounting rail as you pull it out.

9 Make sure that the new power supply matches the one you removed. The

mounting holes should line up correctly, and the specifications and
power output connectors should be the same.

70 Replacing and Adding System Components

Place the new power supply in the proper position in the chassis and line

10

up the mounting holes with the holes in the chassis.

Handle

11 Replace the screws securing the power supply to the back panel.
12 Reconnect the power connectors to the system board and to all internal

devices.

13 Replace the bezel. (See “Replacing the bezel” on page 28.)
14 Close the case. (See “Closing the case” on page 27.)
15 Reconnect peripherals, the modem cord, and the power cord(s), then turn

on the system.

Power supplies 71

Replacing the back panel and drive cage fans

The back panel fan is located below the power supply on the back panel. The
drive cage fan is located behind the hot-plug cage, between the hot-plug cage
and the system board. See the illustration on page 6 for more information.

To remove the back panel or hot-plug cage fan:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

3 Remove the bezel. (See “Removing the bezel” on page 25.)
4 Remove the left side cover panel. (See “Removing the side cover panel”

on page 26.)

5 Press the two locking tabs on the fan bracket, then disengage the two

retaining tabs from either the back panel or the hot-plug cage.

72 Replacing and Adding System Components

Carefully remove the fan from the chassis.

6
7 Disconnect the fan power cable from the connector on the system board.

Note where the connector was attached.

8 Place the new fan bracket unit into the chassis by engaging the two

retaining tabs with the tabs on the back panel or the hot-plug cage and
the release tabs with the appropriate slots.

9 Connect the fan power cable to the appropriate connector on the system

board.

10 Replace the bezel. (See “Replacing the bezel” on page 28.)
11 Close the case. (See “Closing the case” on page 27.)
12 Reconnect peripherals, the modem cord, and the power cord(s), then turn

on the system.

Replacing the back panel and drive cage fans 73

Replacing the control panel board

The control panel board is mounted on the front of the chassis, behind the
bezel.

To replace the control panel board:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

3 Remove the bezel. (See “Removing the bezel” on page 25.)
4 Remove the left side cover panel. (See “Removing the side cover panel”

on page 26.)

5 Disconnect the front panel connector from the control panel board.
6 Remove the screw that secures the board to the front of the chassis.
7 Lift the control panel board off of the hooks on the front panel, then

remove it.

74 Replacing and Adding System Components

Install the new control panel board by placing the mounting slots of the

8

control panel board on the tabs on the front of the chassis, then slide
the board down until it locks into place. Make sure the front panel cable
is out of the way as you install the board.

9 Replace the screw you removed in Step 4.

10 Plug the control panel cable into the connector on the control panel

board.

11 Replace the bezel. (See “Replacing the bezel” on page 28.)
12 Close the case. (See “Closing the case” on page 27.)
13 Reconnect peripherals, the modem cord, and the power cord(s), then turn

on the system.

Replacing the control panel board 75

Replacing the SCSI backplane

The six drive SCSI backplane is at the back of the drive cage. The backplane
supports as many as six hot-pluggable LVD SCSI drives. The backplane
provides activity LEDs for each drive.

To replace the SCSI backplane:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

3 Remove the bezel. (See “Removing the bezel” on page 25.)
4 Remove the left side cover panel. (See “Removing the side cover panel”

on page 26.)

5 Disconnect all cables to the hot-plug backplane, noting their locations

and orientations (you will reconnect these cables after you install the new
backplane).

6 Remove all hot-plug drives, being careful to note which drive was in

which slot.

76 Replacing and Adding System Components

Loosen the two captive thumbscrews that secure the backplane in the

7

hot-plug cage bracket.

8 Pull the backplane out to the side of the chassis, then toward the back

of the system to remove it from the retention hooks.

9 Lift the backplane out of the chassis.

10 Set any jumpers on the new backplane that are required for your hot-plug

configuration. (See “SCSI backplane board” on page 10 for instructions.)

11 Place the backplane onto the hot-plug cage bracket, making sure the

hooks on the bracket fit into the slots on the backplane.

Replacing the SCSI backplane 77

12 When the backplane is securely in place, tighten the two captive

thumbscrews.

13 Reconnect all cables on the backplane to the correct connectors.
14 Replace all hot-plug drives. Be careful to replace them in the same slots

that they were in before you removed them.

15 Replace the bezel. (See “Replacing the bezel” on page 28.)
16 Close the case. (See “Closing the case” on page 27.)
17 Reconnect peripherals, the modem cord, and the power cord(s), then turn

on the system.

78 Replacing and Adding System Components

Replacing the system board

The system board integrates the other elements of the system, such as the
processor, memory, storage, networking, and communications, and lets them
operate in a coordinated and useful way.

Important All references to front, rear, left, or right on the server are

based on the server being in a normal, upright position,
as viewed from the front.

To replace the system board:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

3 Remove the bezel. (See “Removing the bezel” on page 25.)
4 Remove the left side cover panel. (See “Removing the side cover panel”

on page 26.)

5 Place the chassis gently on its right side.
6 Remove all expansion cards from the system. (See “Replacing an

expansion card” on page 62.)

7 Remove the back panel fan (see “Replacing the back panel and drive cage

fans” on page 72.)

8 Disconnect all cables from the system board, including the power cables

from the power supply, noting their locations and orientations (you will
reconnect these cables after you install the new system board).

Replacing the system board 79

9 Loosen the retaining thumbscrew securing the board support tray to the

right side of the chassis.

Retaining

thumbscrew

10 Slide the board support tray toward the front of the chassis slightly to

disengage it from the stand-off retention hooks.

11 Using the handle at the bottom of the board support tray, pull the back

edge of the system board (the edge against the back panel) out of the
chassis.

80 Replacing and Adding System Components

Remove the ten screws securing the system board to the support tray and

12

remove the board, then place it in an anti-static bag or container.

13 Install the replacement system board on the tray using the screws you

previously removed.

14 Holding the board support tray by the handles, place it in the chassis,

right edge first. Arrange the cables carefully to prevent tangling as you
install the board and tray assembly.

15 Holding the board support tray in place, tighten the retaining

thumbscrew on the right edge of the board support tray.

16 Replace the back panel fan (see “Replacing the back panel and drive cage

fans” on page 72.)

17 Replace any expansion cards that you removed in Step 4 (see “Replacing

an expansion card” on page 62.)

18 Reconnect all cables on the system board to the correct connectors.
19 Return the chassis to an upright position.
20 Replace the bezel. (See “Replacing the bezel” on page 28.)
21 Close the case. (See “Closing the case” on page 27.)
22 Reconnect all peripherals and the power cord, then turn on the system.

Replacing the system board 81

82 Replacing and Adding System Components

Using the BIOS Setup Utility

About the BIOS Setup utility

The server’s BIOS has a built-in setup utility that lets you configure several
basic system characteristics. The settings are stored in battery-backed RAM and
are retained even when the power is off.

Open the BIOS Setup utility by restarting the server, then pressing F1 when
the Gateway logo screen appears during startup. The Main BIOS Setup utility
screen opens. It may not look exactly like the screen shown below.

BIOS Setup Utility

Main Advanced Power Boot Security Exit

AMI BIOS Version :
BIOS Build Date :

BIOS ID :

Processor Type :

Processor Speed :

System Memory :

System Time :
System Date :

XX.XX.XX
XX/XX/XX
XXXXXXXX

Pentium III(tm)
1000MHz

256 MB

[XX:XX:XX]
[Thu XX/XX/XXXX]

←→ Select Screen
↑↓ Select Item

-+ Change Field
Tab Select Field

F1 General Help
F10 Save & Exit
ESC Exit

5

About the BIOS Setup utility 83

As you select items on the Main menu or in submenus, you see specific
information related to the current selection in the Item Specific Help box.

The command bar shows the keystrokes necessary to access help, navigate
through the menus, and perform other functions.

■ F1 opens the Help screen, providing general help for using the BIOS Setup

utility.

■ The ↑ (up arrow) and ↓ (down arrow) keys select items in the menu.

■ The ← (left arrow) and → (right arrow) keys move you between the

menus.

■ ENTER either moves you to a submenu screen when a selected item is

preceded by > or activates a selected field.

■ ESC closes the screen you are in and returns you to the previous screen

or opens a dialog box allowing you to exit from the BIOS Setup utility.

■ F10 opens a screen that lets you save all settings, then exit the BIOS Setup

utility.

The main screen has the following menu selections at the top of the screen:

■ Main gives you access to basic information and settings related to your

system hardware and configuration.

■ Advanced gives you access to information and settings for system

resources, hardware, and system configuration.

■ Power gives you access to information and settings for power

management features.

■ Boot gives you access to information and settings for boot features and

boot sequences.

■ Security gives you access to settings related to system access passwords

and security settings. (See “System security” on page 104.)

■ Exit gives you access to options for exiting the BIOS Setup utility.

Refer to the Help box on the right side of the BIOS Setup screens for
information about menu items.

84 Using the BIOS Setup Utility

Updating the BIOS

If you need a new version of the BIOS, you can download the BIOS update
from technical support area on the Gateway Web site
(www.gatewayatwork.com) and install the new version from a diskette.

To update the BIOS you need to perform the following tasks in sequence:

■ Create a bootable diskette

■ Note the current BIOS settings

■ Create the BIOS update diskette

■ Update the BIOS

■ Restore the BIOS settings

Follow the detailed instructions for updating the BIOS that are included in
the self-extracting file that you can download from the technical support area
of Gateway’s Web site.

Important To add BIOS support for faster processors, you may need

to update the BIOS. If you do not receive the messages
“AP microcode OK” and “BSP microcode OK” during the
boot sequence, you will need to update the BIOS.

Recovering from a failed BIOS update

If you are trying to update the BIOS and have a problem such as a power
outage, the update may not be successful. You can then try to recover the
BIOS by setting the Recovery mode jumper.

When you are trying to recover the BIOS, no image appears on your monitor.

To recover the BIOS:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Observe all safety and static electricity precautions. (See “Preventing static

electricity discharge” on page 22.)

3 Remove the left side cover panel. (See “Removing the side cover panel”

on page 26.)

Updating the BIOS 85

4 Place a jumper on pins 5-6 of J9. (See “System board” on page 8 for the

jumper location).

5 Reinstall the side cover panel. (See “Replacing the side panel” on

page 27.)

6 Reconnect external devices, the power cord(s), and the modem cable (if

installed).

7 Place the bootable diskette containing the BIOS files into drive A:, then

turn on the server.

At the start of the BIOS recovery process, the computer beeps once and
the floppy drive LED will go on. The recovery process may take a few
minutes.

8 When you hear three short beeps, then one continuous beep, remove the

diskette from drive A: and turn off the server.

9 Remove the side panel. (See “Removing the side cover panel” on page 26.)
10 Remove the jumper from pins 5-6 of J9.
11 Reinstall the cover panel. (See “Replacing the side panel” on page 27.)
12 Reconnect external devices, the power cord(s), and the modem cable (if

installed).

13 Enter the BIOS Setup utility by pressing F1 when the Gateway Logo screen

appears.

14 Once in the BIOS Setup utility, go to the appropriate menu and select

any BIOS fields you want to change, then reenter the values you wrote
down at the beginning of this process.

15 Save your changes, then exit the BIOS Setup utility.

Troubleshooting: If the BIOS recovery was unsuccessful, go back to the
Gateway Web site and start the process over. If you continue to have problems,
contact Gateway Technical Support.

86 Using the BIOS Setup Utility

Setting the system board jumpers

The system board has one configurable jumper to control specific BIOS
features. Each feature is described in the topic that follows.

The system board jumper J9 lets you enable the system password, recover the
BIOS ROM, and clear the (non-volatile RAM) NVRAM. (See “System board”
on page 8 for the location of the jumper.)

Setting a jumper to “on” means that you have installed a jumper on the
corresponding pins as shown in the table that follows. Conversely, if no
jumper is installed, it is indicated as “off”.

The following table shows the settings required to configure each jumper
setting. Make sure you turn off the computer and unplug the power cord
before moving any jumpers.

Mode Jumper

Action

Setting

Password Pins 1-2 On = Password enable (system default)

Off = Password disable

Clear NVRAM Pins 3-4 On = Clear NVRAM

Off = Normal (system default)

Recovery Pins 5-6 On = Recover BIOS ROM

Off = Normal (system default)
Future use Pins 7-8 Reserved
Future use Pins 9-10 Reserved

Caution Moving the jumper while the poweris on candamage your

computer. Always turn off the computer and unplug the
power cord(s) from the computer before changing the
jumper.

Setting the system board jumpers 87

88 Using the BIOS Setup Utility

Managing Your System

Protecting against power source problems

Surge suppressors, line conditioners, and uninterruptible power supplies can
help protect your system against power source problems.

Surge suppressors

During a power surge, the voltage level of electricity coming into your system
can increase far above normal levels and cause data loss or system damage.

Protect your server and peripherals by connecting them to a surge suppressor,
which will absorb voltage surges and prevent them from reaching your server.

When purchasing a surge suppressor:

■ Make sure the surge suppressor meets the appropriate product safety

certification for your location, such as Underwriters Laboratories (UL).

6

■ Check the maximum amount of voltage the suppressor allows to pass

through the line. The lower the voltage that the suppressor allows to pass
through, the better the protection for your system.

Protecting against power source problems 89

■ Check the energy absorption (dissipation) rating. The higher the energy

absorption rating, the better the protection for your system.

■ Check for line-conditioner capabilities. A line conditioner smooths out

some of the normal line noise (small voltage fluctuations) of an electrical
supply.

Line conditioners

A line conditioner protects your system from the small fluctuations in voltage
from an electrical supply. Most systems can handle this variation, called line
noise, without problems. However, some electrical sources include more line
noise than normal. Line noise can also be a problem if your system is located
near, or shares a circuit with, a device that causes electromagnetic interference,
such as a television or a motor.

Some surge suppressors and uninterruptible power supplies include simple
line-conditioning capabilities.

Uninterruptible power supplies

Use a standby uninterruptible power supply (UPS) to protect your server from
data loss during a total power failure. A UPS uses a battery to keep your server
running temporarily during a power failure and lets you save your work and
shut down your server. You cannot run your server for an extended period
of time while using only the UPS.

90 Managing Your System

Maintaining and managing your
hard drive

Regular maintenance can keep your hard drive operating efficiently and good
file management can keep your system free of unwanted files while making
important files secure and easier to find.

Hard drive maintenance utility

If you are using the Windows NT operating system, you can help maintain
the performance of your hard drive by regularly using Check Disk. If you are
using another operating system, refer to your operating system
documentation for available hard drive maintenance utilities.

Using Check Disk in Windows 2000 Server

Bad sectors are parts of a hard drive or diskette that will not hold data. A lost
allocation unit is a group of sectors that has lost its place in the table that the

operating system uses to locate files. Check Disk checks the hard drive for
bad sectors or lost allocation units and lets you fix them.

Use Check Disk from once a week to once a month, depending on how often
you use your server. Also use Check Disk if you have any hard drive problems.

To use Check Disk in Windows 2000 Server:

1 Double-click the My Computer icon. The My Computer window opens.
2 Right-click the drive you want to check.
3 Select Properties. The drive’s properties window opens.
4 Click the Tools tab.
5 In Error-checking, click Check Now. The Check Disk window opens.
6 Scan the entire hard drive by selecting Scan for and attempt recovery of bad

sectors

7 Click Start. Check Disk checks the drive for errors.
8 Follow any on-screen instructions for completing the scan.

.

Maintaining and managing your hard drive 91

Hard drive management practices

By deleting unneeded files from your hard drive and managing the space that
is automatically allocated for saving certain files, you can help maintain the
performance of the hard drive. We suggest that you first check your hard drive
for available space, then back up important files prior to deleting unneeded
files, in case you delete important files by mistake.

Checking harddrive space

In Windows 2000 Server, you can see a chart of the available hard drive space.
If you are using another operating system, refer to your software
documentation for available hard drive management utilities.

To check hard drive space:

1 Double-click the My Computer icon on the desktop. The My Computer

window opens.

2 Right-click the drive you want to check.
3 Select Properties. The drive’s properties window opens. The General tab

shows you the available and used space on the drive.

Backing up files

Regularly backing up your files protects you from losing data and lets you
keep fewer files on your hard drive. Back up old files to a large capacity disk
drive or tape drive and delete the files from your hard drive. You can use the
software that came with your tape backup drive or your large capacity disk
drive to back up the files.

You can also back up files by running the backup utility that came with your
operating system.

To run Backup in Windows 2000 Server:

1 Double-click the My Computer icon. The My Computer window opens.
2 Right-click the drive you want to check.
3 Select Properties. The drive’s properties window opens.
4 Click the Tools tab.
5 In Backup, click Backup Now. The Backup window opens.

92 Managing Your System