WarningWhen unpacking your server, use two people or a mechanical lifting
assist device to avoid personal injury or damage to the equipment.
To unpack your server:
1 Remove the accessory box(es) and make sure that all components you
ordered are present.
2 Remove the foam insert from the top of the server.
3 With the help of another person or a mechanical lift, carefully remove the
server from the carton and place it on a flat surface.
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Front
CD drive
USB port
Diskette
drive
Power button
and power
LED indicator
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Back
Power connector
USB ports
Mouse port
Keyboard port
Serial port
Release latch
Monitor port
LAN jacks
Card retention
cover thumbscrew
Shipping
thumbscrew
Kensington
lock slot
Release latch
Card retention
cover
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System board
Connectors
CPU power
connector
Serial port
connector
Processor
fan power
connector
System fan
power
connector
CPU slot
32-bit PCI
slot
64-bit PCI
slots
Memory slots
System fan power
connectors
Front panel USB
connector
Auxiliary power connector
Main power connector
Secondary IDE connector
Primary IDE connector
Diskette drive connector
Battery
SATA 1 and 2
connectors
Front panel
connector
Chassis
intrusion
switch
connector
System
jumpers
System fan
power
connectors
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5
Getting Help
In addition to your operating system’s documentation, you can use the following
information resources to help you use your server.
System Companion CD
Use the System Companion CD to access file utilities, hardware drivers, and documentation
for your server and its components. For more information, see “Using your System
Companion CD” on page 20.
Gateway Web site
Gateway provides a variety of information on its Web site to help you use your server.
Visit the Gateway Web site at support.gateway.com for:
■Technical documentation and product guides
■Technical tips and support
■Updated hardware drivers
■Order status
■Frequently asked questions (FAQs)
Telephone support
You can access a wide range of services through your telephone, including customer service,
technical support, and information services. For more information, see “Telephone
support” on page 64.
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Chapter 2
Setting Up Your Server
■ Use your server safely
■ Start and turn off your server
■ Set up your operating system
7
Setting up the hardware
To make sure that your working environment is safe:
■Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the rear
of the server for cabling and air circulation.
■Use a grounded (three-prong) surge protector. A surge protector helps protect against
AC power fluctuations. For additional protection from power outages, we recommend
that you use an uninterruptible power supply (UPS).
WarningYour server comes with a 3-wire AC power cord fitted with
the correct plug style for your region. If this plug does not
match the connector on your surge protector, UPS, or wall
outlet, do not attempt to modify the plug in any way.
Otherwise you may damage the server or create a fire
hazard. Use a surge protector, UPS, or wall outlet that is
appropriate for the supplied AC power cord.
■Avoid subjecting your server to extreme temperature changes. Do not expose your
server to direct sunlight, heating ducts, or other heat-generating objects. Damage
caused by extreme temperatures is not covered by your warranty. As a general rule,
your server is safest at temperatures that are comfortable for you.
■Keep your server and magnetic media away from equipment that generates magnetic
fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on
both diskettes and hard drives. Even a telephone placed too close to the server may
cause interference.
ImportantKeep the server boxes and packing material in case you
need to ship the server.
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Protecting from power source problems
Surge protectors, line conditioners, and uninterruptible power supplies can help protect
your server against power source problems.
Surge protectors
During a power surge, the voltage level of electricity coming into your server can increase
to far above normal levels and cause data loss or server damage. Protect your server and
peripheral devices by connecting them to a surge protector, which absorbs voltage surges
and prevents them from reaching your server.
WarningHigh voltages can enter your server through the power
cord, and the modem and network connections. Protect
your server by using a surge protector. If you have a
modem, use a surge protector that has the appropriate
type of modem jack. During an electrical storm, unplug the
surge protector and the modem and network cables.
When you purchase a surge protector:
■Make sure that the surge protector meets the appropriate product safety certification
for your location, such as Underwriters Laboratories (UL).
■Check the maximum amount of voltage the protector allows to pass through the line.
The lower the voltage that the protector allows to pass through, the better the
protection for your server.
■Check the energy absorption (dissipation) rating. The higher the energy absorption
rating, the better the protection for your server.
■Check for line-conditioner capabilities. A line conditioner smooths out some of the
normal line noise (small voltage fluctuations) of an electrical supply.
Line conditioners
A line conditioner protects your server from the small fluctuations in voltage from an
electrical supply. Most servers can handle this variation, called line noise, without problems.
However, some electrical sources include more line noise than normal. Line noise can also
be a problem if your server is located near, or shares a circuit with, a device that causes
electromagnetic interference, such as a television or a motor.
Some surge protectors and uninterruptible power supplies include simple line-conditioning
capabilities.
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Uninterruptible power supplies
Use an uninterruptible power supply (UPS) to protect your server from data loss during a
total power failure. A UPS uses a battery to keep your server running temporarily during
a power failure and lets you save your work and shut down your server. You cannot run
your server for an extended period of time while using only the UPS. To buy a UPS, visit
accessories.gateway.com
.
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Starting your server
Before you start your server for the first time:
■Make sure that the server and monitor are plugged into a power outlet or surge
protector and that the surge protector (if you are using one) is turned on.
■Make sure that all cables are connected securely to the correct ports and jacks on the
back of the server.
WarningWhen you connect peripheral devices to the server, make
sure that your server and devices are turned off and the
power cords are unplugged.
To start the server:
1 Turn on any peripheral devices connected to the server.
2 Press the power button.
When the power
indicator is...
Green (steady on)The server is turned on.
OrangeThe server is in Standby mode.
OffThe server is turned off.
It means...
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Power
button
11
If nothing happens when you press the power button:
■ Make sure that the power cable is plugged in securely and that your surge protector
(if you are using one) is plugged in and turned on.
■ Make sure that the monitor is connected to the server, plugged into the power
outlet or surge protector, and turned on. You may also need to adjust the monitor’s
brightness and contrast controls.
■ If you cannot find the cause of the power loss, contact Gateway Technical Support.
For more information, see “Getting Help” on page 6.
3 The first time you turn on the server, any pre-installed operating system may begin
asking you for configuration settings. See your operating system’s documentation for
instructions on configuring advanced settings for your specific network.
Understanding the power-on self-test
When you turn on your server, the power-on self-test (POST) routine checks the server
memory and components. If POST finds any problems, the server displays error messages.
Write down any error messages that you see, then see “Error messages” on page 67 and
“Beep codes” on page 70 for troubleshooting information.
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Turning off your server
Every time you turn off your server, first shut down the operating system. You may lose
data if you do not follow the correct procedure.
To turn off the server:
1 See the operating system’s documentation or online help for instructions on shutting
down the operating system. Whenever possible, you should use the operating system’s
shut down procedure instead of pressing the power button.
WarningThe power button on the server does not turn off server
AC power. To remove AC power from the server, you must
unplug the AC power cord from the wall outlet or power
source. The power cord is considered the disconnect
device to the main (AC) power.
2 If your server did not turn off automatically, press the power button.
- OR -
Press the reset button to reset the server.
Setting up the operating system
If you ordered your server with the operating system already installed by Gateway, it is
completely installed and the basic settings are already configured. See your operating
system’s documentation for instructions on configuring advanced settings for your specific
network.
If you are installing an operating system because it was not already installed by Gateway,
see the appropriate installation guide for instructions.
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Chapter 3
Maintaining Your Server
■ Care for your server
■ Record the BIOS configuration
■ Manage your server and network
15
Caring for your server
To extend the life of your server:
■Be careful not to bump or drop your server.
■When transporting your server, we recommend that you put it in the original
packaging materials.
■Keep your server and magnetic media away from equipment that generates magnetic
fields, such as unshielded speakers.
■Avoid subjecting your server to extreme temperatures. Do not expose your server to
heating ducts or other heat-generating objects. Damage caused by extreme
temperatures is not covered by your warranty. As a general rule, your server is safest
at temperatures that are comfortable for you.
■Keep all liquids away from your server. When spilled onto server components, almost
any liquid can result in extremely expensive repairs that are not covered under your
warranty.
■Avoid dusty or dirty work environments. Dust and dirt can clog the internal
mechanisms and can cause the server to overheat.
Cleaning your server
Keeping your server clean and the vents free from dust helps keep your server performing
at its best. Your server cleaning kit could include:
■A soft, lint-free cloth
■Glass cleaner
■An aerosol can of air with a narrow, straw-like extension
■Isopropyl alcohol
■Cotton swabs
■A CD drive cleaning kit
Cleaning tips
■Always turn off your server and other peripheral devices before cleaning any
components.
WarningWhen you shut down your server, the power turns off, but
some electrical current still flows through your server. To
avoid possible injury from electrical shock, unplug the
power cord and all other cables connected to the server.
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■Use a damp, lint-free cloth to clean your server and other parts of your server system.
Do not use abrasive or solvent cleaners because they can damage the finish on
components.
■Keep the cooling vents free of dust. With your server turned off and unplugged, brush
the dust away from the vents with a damp cloth, but be careful not to drip any water
into the vents.
Cleaning the keyboard
You should clean the keyboard occasionally by using an aerosol can of air with a narrow,
straw-like extension to remove dust and lint trapped under the keys.
If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down
to let the liquid drain. Let the keyboard dry completely before trying to use it again. If
the keyboard does not work after it dries, you may need to replace it. Keyboard damage
resulting from spilled liquids is not covered by your warranty.
Cleaning the screen
If your computer screen is a flat panel display, use only a damp, soft cloth to clean it.
Never spray water directly onto the screen.
CautionThe computer screen is made of specially coated glass
and can be scratched or damaged by abrasive or
ammonia-based glass cleaners.
- OR -
If your computer screen is not a flat panel display, use a soft cloth dampened with glass
cleaner to clean the screen. Never spray cleaner directly onto the screen.
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Preparing for system recovery
If your system files are corrupted, you may not be able to start the server from the hard
drive. Startup diskettes are diskettes that let you start the server and attempt to fix the
problem. See your operating system’s documentation or online help for instructions on
creating startup diskettes.
Some operating systems also let you create an emergency repair diskette to back up critical
operating system files. See your operating system’s documentation or online help for
instructions on creating and using an emergency repair diskette.
Recording the BIOS configuration
To help keep track of your custom changes to BIOS settings and to prepare for system
recovery, you should record your BIOS configuration after you have your server set up and
working.
To record your BIOS configuration:
1 Print the appendix for “BIOS Settings” on page 83.
2 Restart your server, then press F2 when the Gateway logo screen appears during
startup. The BIOS Setup utility opens.
3 Record the BIOS settings on your printout.
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System administration
Gateway Systems Manager
Gateway Systems Manager 3.0 (GSM) lets you locally (using the Server console) and
remotely (using the Administrator console) monitor the health and performance of your
servers. From the Administrator console you can monitor any server that has one of the
two consoles installed. You can monitor critical indicators such as:
■Hardware and software inventory and configuration changes
■Computer health (temperature, voltage, free memory, and disk space)
■Selected system events (specified by the administrator)
Printed documentation comes with the Gateway Systems Manager CD. You can find
additional documentation in the program’s online help.
Server security
Using BIOS security passwords
To prevent unauthorized use of the server, you can set server startup passwords. Set up
an administrator password to prevent unauthorized access to the BIOS Setup utility.
For information about resetting BIOS passwords, see “Changing jumper settings” on
page 60.
To set the BIOS security passwords:
1 Restart your server, then press F2 when the Gateway logo screen appears during
startup. The BIOS Setup utility opens.
2 Select the Security menu.
3 Select Administrator Password.
4 Type the password and press ENTER, then type it again and press ENTER.
5 Save your changes and close the BIOS Setup utility.
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To remove a BIOS security password:
1 Restart your server, then press F2 when the Gateway logo screen appears during
startup. The BIOS Setup utility opens.
2 Select the Security menu, then select the password to remove.
3 Enter the current password, then press ENTER.
4 For the new password, leave the password field blank, then press ENTER. The password
is removed.
Tips & TricksPasswords can also be cleared using jumpers on the
system board. For instructions, see “Changing jumper
settings” on page 60.
Using your System Companion CD
You can use your System Companion CD to:
■Install hardware drivers
■Install programs
■View server documentation
Instructions for using the CD are provided in Using Your System Companion CD.
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Using the System Setup Utility
The System Setup Utility (SSU) lets you:
■View the System Event Log (SEL Mgr.)
■View Sensor Data Records (SDR Mgr.)
■View Field Replaceable Unit information (FRU Mgr.)
■Set up the server to send alerts for platform events
■Set up the remote LAN access for the server for out-of-band (OOB) access through
Gateway Server Manager
ImportantThe SSU does not work within a DOS window running
under an operating system such as Windows.
Viewing System Event Log information
To view the System Event Log (SEL) information:
1 Boot your server from the System Companion CD, then select System Setup Utility from
the menu. The System Setup Utility starts.
2 From the System Setup Utility (SSU) main window, under Viewers, double-click SEL
Manager
. The system events log is displayed.
3 Double-click SEL, then click:
■ Properties to view the SEL properties
■ Clear SEL to clear the SEL contents.
■ Reload to refresh the SEL.
■ Sort by to select SEL sort options.
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Viewing Sensor Data Records
To view the Sensor Data Records (SDR):
1 Boot your server from the System Companion CD, then select System Setup Utility from
the menu. The System Setup Utility starts.
2 In the SSU main window, under Viewers, double-click SDR Manager. SDR categories
are displayed in the left window pane.
3 In the left window pane, double-click a category. The category expands to show a list
of SDRs for that category.
4 Double-click an SDR. Information for that SDR is displayed.
Viewing Field Replaceable Unit information
To view the Field Replaceable Unit (FRU) information:
1 Boot your server from the System Companion CD, then select System Setup Utility from
the menu. The System Setup Utility starts.
2 From the SSU main window, under Viewers, double-click FRU Manager. The SSU
automatically loads the current list of events from non-volatile memory.
3 In the left window pane, double-click FRU Information to expand the categories.
4 Double-click the category for Product, Chassis, or Board. The category expands to show
a list of components for that category.
5 Double-click a component. Information for that component is displayed.
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Setting up remote access
You can set up the server so you can perform system management tasks remotely.
Setting up remote LAN access
To set up remote LAN access:
1 Boot your server from the System Companion CD, then select System Setup Utility from
the menu. The System Setup Utility starts.
2 In the SSU main window, under Server Configuration, double-click LAN Setup.
3 To require a password for remote access, type the password in the Enter New Password
box and in the
long, using any ASCII character in the range 32-126.
To clear the password, leave both boxes blank. You can also clear the password by
clicking
Options, then Clear LAN Password.
4 Click the remote access mode from the LAN Access Mode list:
■ Always Available—A remote system can initiate a LAN connection regardless of the
state of the server.
■ Restricted—A remote system can initiate a LAN connection, but cannot perform
control operations such as turn off power, reset, or front panel NMI (non-maskable
interrupt).
Verify New Password box. Passwords can be from 1 to 16 characters
■ Disabled—Remote systems are not allowed to initiate LAN connections.
5 In the IP Setup box, click one:
■ DHCP—The IP address for the server is automatically assigned by the DHCP
(dynamic host control protocol) server on the network. The Host, Gateway, and
Subnet Mask boxes in the dialog box are ignored.
■ Static—Assign the IP address for the server using the Host, Gateway, and Subnet
Mask boxes in the dialog box.
6 If you selected Static in the previous step, complete the IP addressing boxes:
■ Gateway MAC Address—The physical address of the router for this server.
■ Host IP Address—The IP address of this server.
■ Gateway IP Address—The IP address of the router for this server.
■ Subnet Mask—The IP address for the server's subnet. The server uses this to decide
if the alert destination is on the same subnet.
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7 Click Save to save the changes.
8 Click Close to return to the SSU main window.
Setting up LAN alerts
To set up LAN alerts:
1 Boot your server from the System Companion CD, then select System Setup Utility from
the menu. The System Setup Utility starts.
2 In the SSU main window, under Server Configuration, double-click LAN Setup.
3 Click to select the Enable LAN Alerts check box.
4 In the SNMP Community String box, you can type an optional string for the community
field in the
5 to 16 characters. The default string is public.
Header section of the SNMP trap sent for an alert. The string must be from
5 In the IP Setup box, click either:
■ DHCP—The IP address for the server is automatically assigned by the DHCP
(dynamic host control protocol) server on the network. The Host, Gateway, and
Subnet Mask boxes in the dialog box are ignored.
■ Static—Assign the IP address for the server using the Host, Gateway, and Subnet
Mask boxes in the dialog box.
6 If you chose Static IP Setup in the previous step, complete the IP addressing boxes:
■ Gateway MAC Address—The physical address of the router for this server.
■ Host IP Address—The IP address of this server.
■ Gateway IP Address—The IP address of the router for this server.
■ Subnet Mask—The IP address for the server’s subnet. The server uses this to decide
if the alert destination is on the same subnet.
7 In the Alert IP Address box, complete the IP address of the system you want to receive
alerts from this server. If you want the alert to be broadcast to an entire subnet, enter
the IP address for the subnet.
8 In the Alert IP MAC Address box, complete the physical Internet address (MAC address)
of the system you want to receive alerts from this server. Enter only valid hex values
for the Alert IP MAC address.
9 Click Options, then click Configure Event Actions.
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10 In the mBMC LAN-Alerting Actions window, click the check box to select the options
that you want alerts turned on for:
■ Fan Failure
■ Temperature Sensor
11 Click Save to save the changes.
12 Click Close to return to the mBMC LAN Configuration window.
13 Click Save to save the changes.
14 Click Close to return to the SSU main window.
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