Gateway 860 User Manual
Gateway 860 SATA NAS
User's Guide
Installing
Getting Help
Contents
1Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Front panel indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Rear panel indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
LCD screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
CD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Caring for your CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2Setting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Selecting a site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Cabinet installation technical details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Installing on a table top . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing into a server cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Cabinet installation precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Connecting cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Turning on your NAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Turning off your NAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
3 Customizing Your NAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Expanding connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Built-in networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Upgrading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Removing or installing a hot-swap hard drive . . . . . . . . . . . . . . . . . . . . . . . . . 37
4 Configuring the NAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Main menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
View Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
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Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Date/Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
System Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
View Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Shut Down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
5 System Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Windows installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
RAID Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
System Image Restoration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
NAS Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Installing NAS Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Uninstalling NAS Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Running NAS Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
NAS Explorer user interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Finding a NAS on the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Configuring the NAS’s network setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Configuring the search range setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Managing event logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
6 Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Before calling Gateway Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Troubleshooting steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
A Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
B Safety, Regulatory, and Legal Information. . . . . . . . . . . . . . . . . . . . . . .83
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Overview
Read this chapter to le arn about the features and
components of your NAS (N etwork Attached Storage).
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Chapter 1: Overview
Features
The Gateway 860 NAS is a 1U, high-density, powerful, rack-mountable system
that offers a new standard for flexible management and monitoring of servers
by network administrators. Features include:
■ FC-PGA (Flip-Chip Pin Grid Array) 478 processor socket that supports
■ Server Works GC-SL chipset consisting of the following:
■ Two gigabit Ethernet controllers
■ Four DDR 200/266 DIMM slots that accept a maximum memory capacity
®
Intel
Pentium® 4 processor up to 3.06 GHz with 533 MHz FSB
■ CMIC-SL (north bridge)
■ CIOBX2 (I/O bridge)
■ CSB5 (south bridge)
of 4 GB
■ One 64-bit/33 MHz PCI slot
■ Storage support f or:
■ One slim type CD drive
■ Four hot-swap Serial-ATA hard drive bays
■ Four hard drives with RAID configurations
■ Front control panel
■ LCD screen and control keypad
■ 2 USB ports
■ Power button
■ Serial port (for IPMI only)
■ Security lock
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■ Rear panel connec tors
■ PS/2 keyboard port
■ PS/2 mouse port
■ Serial port (for IPMI only)
■ SCSI port
■ VGA port
■ 2 LAN ports (RJ-45)
Features
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Chapter 1: Overview
Front
Enter button
USB ports
Power
button
Power
LED
RS-232 serial port
Lock
CD drive
Drive LEDs
Alarm LED
LAN LEDs
CD drive manu al eject h ole
CD drive LED
CD drive eje ct button
Item Description
Power LED Indicates the presence of power in the NAS.
Power button Press to turn the NAS on or off.
USB ports Connect USB peripheral devices to these ports.
Previous button
Next button
LCD screen
Exit button
BMC serial port Connect a UPS (uninterruptab le power supply) to thi s port.
This port is a serial management port for UPS and other
future options. This port communicates with the BMC
(Board Management Controller). For IPMI use only.
Lock Locks the bezel. The front panel is locked when the NAS
is shipped from the factory. To unlock the beze l, i ns ert the
supplied ke y into the lock and turn it countercloc kwise until
it points to the unlock icon.
Drive LED Indicates hard drive status and activity.
Alarm LED Indicates system status.
LAN LED Indicates LAN status and activity.
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Item Description
LCD screen Displays the NAS name, net w o rk settin gs, and number of
events logged by the NAS.
Next button Press to scroll through the menu and submenu items.
Previous button Press to scroll through the menu and submenu items.
Enter button Press to choose an option, to in crease the nu merical value
of a setting, to make a selection, or change a setting.
Exit button Press to close a submenu or return to the menu.
CD drive CD drive for insta lling sof tware.
CD drive LED Indicates CD drive activity.
CD drive eject button Opens the CD drive’s disc tray.
Front
CD drive manual eject
hole
Insert a straightened paper clip into this hole to manually
open the disc tray when the NAS is off.
Front panel indicator s
LED Green Orange Meaning
Power On The NAS is on.
Off The NAS is off.
HDD (0, 1, 2, 3) On Off Hard drive status is normal.
Off On Hard drive activity.
. Off Off No hard drive activity.
Y ou c an remove a h ard drive from
the drive bay or hot-swap drives
when a hard drive is in this st ate .
For instructions on how to remove
a hard dri ve, see “Removing or
installing a hot-swap hard drive”
on page 37.
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Chapter 1: Overview
LED Green Orange Meaning
Alarm On Off NAS is operating normally.
LAN1 and 2 On Off Network link is established.
Off On System error.
Off Off NAS is not turned on.
On On Network link is established and
running at its supported speed.
■
Off Off
Network link is not established.
■
The LAN cable is not working.
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Rear
Rear
Power connector
Cover screw
Item Description
Cover screws Secure the to p access cover.
Fan
PS/2 keyboard port
PS/2 mouse port
Fan
LAN activity LED
LAN speed LED Cover screw
LAN jacks
VGA
port
RS-232
serial
port
SCSI
connector
Power connector Plug the power cord into this connector.
Fan Cools the NAS. Be careful not to block the fan's
ventilation holes. If the ventilation holes are
blocked, overheating may occur.
LAN activity indicator Green indicates a link on the NAS’s LAN port.
When the indicator is blinking, there is LAN
activity in the NAS’s LAN por t.
■
LAN speed LED
Green indicates the NAS is connected to a
Gigabit Ethernet hub.
■
Orange indicates the NAS is connected to a
100 Megabit Ethernet hub.
■
When the indicator is not lit, the NAS is
connected to a 10 Megabit Ethernet hub.
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Chapter 1: Overview
Item Description
PS/2 keyboard port Plug a PS/2 keyboard into this port.
PS/2 mouse port Pl ug a a PS/2 mouse int o this por t.
LAN jacks (LAN1, LAN2) Plug 10 Base-T, 100 Base-TX, or 1000 Base-T
VGA port Plug a moni tor into t his por t.
RS-232 serial port Plug a UPS or other serial device into this port.
SCSI connector Plug a SCSI device into this connector.
Rear panel indicators
LED Green Orange Meaning
LINK-ACT On Network link is established.
Blinking Network link is running and
Off
network cables into these jacks.
transferring data.
■
Network link is not established.
■
The LAN cable is faulty.
Speed On Off Network link is estab lished and i s
running at its maximum
supported speed.
Off On Network link is estab lished a nd is
running at 100 Mbps.
Off Off Network link is estab lished a nd is
running at 10 Mbps.
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LCD screen
The LCD screen is a 2-line by 12-character screen that lets you see the name,
settings, date and time, event status, CPU temperature, and fan speed of the
NAS. Normally the NAS name and the IP address of the LAN 1 or 2 connection
also appears on the LCD screen.
A configuration program built into the NAS lets you configure the network
settings, view general data about the NAS, and turn off or restart the NAS. The
utility includes the following configuration information:
■ Product information
■ Network information
■ Date and time
■ Processor temperature
■ Fan speed
■ Event log
Navigate the utility by using the following keys:
LCD screen
Buttons Function
Enter Press this button to:
■
Choose an option from the menu.
■
Increase the numerical value of a setting.
■
Select and change an option’s setting.
Exit Press this button to close a submenu or return to the
menu.
Next and
Previous
Press these buttons to:
■
Move the arrowhead and scroll through the menu and
submenu.
■
Move from one field to another.
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Chapter 1: Overview
Storage
The NAS supplies you with the following media storage:
■ CD drive
■ High-capacity Serial-ATA hard drive
CD drive
The CD drive lets you access data on CDs. The drive cannot read DVDs or burn
CD-Rs or CD-RWs.
To insert a CD into the CD drive:
1 Press the eject button located on the front of the CD drive. The disc tray
opens.
2 Place the CD onto the disc tray. Make sure that the label or title side of
the disc is facing upward.
Warning H old the di sc by the edge s to avoid leaving smudges or
3 Slide the disc tray into the NAS until it clicks into place.
To open the CD tray:
■ To open the disc tray when the NAS is turned on, press the eject button.
- OR To open the disc tray when the NAS is turned off, insert a straightened
paper clip into the manual eject hole.
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fingerprints.
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Caring for y our CDs
■ Keep your CDs in a CD case when not in use to avoid scratches or other
damage. Any kind of dirt or damage can affect the data on the disc or stop
the drive from successfully reading the disc.
■ When handling discs, always hold them by the edges to avoid smudges
or fingerprints.
■ When cleaning discs, use a clean, dust-free cloth and wipe in a straight
line from the center to the edge. Do not wipe in a circular motion.
■ Clean your CD drive periodically.
Hard drive
Your NAS came installed with four hot-swap hard drives. By default, the NAS
is configured with the RAID (redundant array of independent disks)
configurations, either RAID 0 (striped), RAID 1 (mirrored), or RAID 5 (striped
with parity).
The NAS uses a Promise PDC20275 IDE controller to support the ATA/133
channel and a high-performance ARC600-66 IDE RAID controller with four
Marvell 8818030 bridges to support the four hot-swap SATA hard drives.
Storage
When correctly configured, the NAS ca n pro vide non-stop ser v ice with a high
degree of fault tolerance through the use of RAID technology and advanced
array management features. The hard drive can be configured to RAID levels
0, 1 (0+1), 5, and 10.
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Chapter 1: Overview
Hardware RAID lay out
The NAS is recognized by the host computer’s operating system as two logical
drives. The two logical drives are configured to RAID levels 0+1 and 5. The
system volume, installed with the host operating system, is organized as
RAID 0+1 and the data volume is organized as RAID 5.
The volume layout for the NAS is illustrated below.
Disk 1 Disk 2 Disk 3 Disk 4
V olume configuration
The organized volumes on the NAS include:
Raid 5
Raid 0
Raid 1Raid 1
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■ System vol ume
This volume is organized as a RAID 0+1 volume. This volume includes the
operating system image. The default size for thi s v olume is 10 GB. Use the
RAID Volume Configuration utility to configure the size. For more
information on how to use the RAID Volume Configuration utility, see
“RAID Configuration” on page 54.
■ Data volume
The remaining hard drive space is organized as the data volume using
RAID 5. For a NAS installed with four 120 GB hard drives, the data volume
size can be set to 345 GB.
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RAID volume computation
Depending on the hard drive capacity, the system volume and data volume
capacity can have different sizes. A simple formula to calculate dat a volume
size per RAID level is shown in the table below (where SSV is the size of the
system’s volume in gigabytes):
RAID level Formula
5 [{(Per drive capacity × 4) – 2 × SSV}/4] × 3
0+1 [{(Per drive capacity × 4) – 2 × SSV}/4] × 2
0 (Per drive capacity × 4) – 2 × SSV
Refer to the following table for changing the data volume of your hard drive
or changing the default configuration setting according to your data volume
size preference:
Storage
Drive capacity
(GB)
120 10 345 230 460
250 10 735 490 960
System
volume (GB)
Data volume
RAID 5 (GB)
Data volume
RAID 10 (GB)
Data volume
RAID 0 (GB)
Use the RAID configuration utility bundled with your NAS to change the system
volume size and RAID level of your hard drive. For more information, see “RAID
Configuration” on page 54.
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Chapter 1: Overview
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Setting Up
This chapter provides the instructions on how to set up
your NAS and conne ct basic and optional peri pherals.
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Chapter 2: Setting Up
Requirements
Selecting a site
Before unpacking and installing the NAS, select a suitable installation site for
maximum efficiency. Consider the following factors when choosing a site:
■ Near a grounded power outlet
■ Clean and dust-free
■ Sturdy surface free from vibration
■ Well-ventilated an d away from sources of heat
■ Protected from electromagneti c fields prod uced by electrical d evices such
as air conditioners and rad io and TV transmitters.
Important If your installation calls for placement on table top, install
the supplied rubber feet on the bottom of the chassis. For
more information, see “Installin g on a table t op” on
page 19.
Warnings
■ Do not attempt to modify or use the supplied AC power cord if it is not
the exact type required. A product with more than one power supply will
have a separate AC power cord for ea ch supply.
■ The power button on the NAS does not turn off AC power. To remove the
AC power from the NAS, you must unplug the AC power cord from the
wall outlet or power supply. The power cord is considered the disc onnect
device to the main (AC) power. The socket outlet that the NAS plugs into
should be installed near the equipment and should be easily accessible.
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Cabinet installation tec hnical details
T ake note of the following information when pl anning wher e and how to install
the NAS:
Ambient temperature
The maximum operating temperature of the NAS is 95°F (35°C) and the
relative humidity of the NAS is in the range 20% to 80% (non-condensing).
Careful consideration should be given to installing the NAS in an
environment compatible with 95°F (35°C) maximum ambient
temperature.
Height and weight
Before installing the NAS, make sure that the surface on which you are
setting it is strong enough to bear its weight and accommodate its size.
Dimensions (including front bezel): 17.3 × 1.7 × 24.1 inches
(440 × 43.4 × 612 mm)
Weight (approx imately, depend ing on con figurat ion): 42 lbs. (19 kg)
Requirements
Rack mounting
When mounting your NAS into a cabinet (equipment rack), make sure you
maintain correct mechanical load leveling to avoid hazardous conditions.
Po wer source
The NAS should be operated using only the type of power source indicated on
the product label.
■ Voltage: 100-240 V
■ Current: 6 A
■ Frequency: 50/60 Hz
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Chapter 2: Setting Up
Circuit o verloading
Appropriate consideration should be give n when co nnecting the supp ly circuit
to the NAS to avoid any circuit overload. The system nameplate rating should
be used when addressing concerns about circuit overload.
Warning Make sure that the site has the necessary capacity to
Reliable grounding
To avoid the potential for an electrical shock hazard, the rack assembly itself
must be suitably grounded, according to your local regional electrical codes.
This typically will require the rack to have its own separate ground. We
recommend you consult your local approved electrician.
Electrical shock
Do not operate the NAS unit without the top cover in place. Opening or
removing the cover may expose you to dangerous voltage and can cause
electrical shock.
handle the NAS. Overloading electrical supply circuits is
extremely hazardous.
Battery precautions
There may be a danger of explosion if the CMOS battery is incorrectly replaced.
Replace this battery with model CR2032 only. Use of another battery may
present a risk of fire or explosion. Dispose of used batteries according to
manufacturer's instructions.
Sufficient ventilation
The vents on the front panel an d the fan openings on th e rear panel provide
ventilation for the NAS. Make sure that these openings are not blocked and
that adequate ventilation is provided where the unit is installed.
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Installing on a table top
To install the NAS on a table top:
1 Attach the provided rubber feet to the NAS.
2 Place the NAS in an upright position so th at the botto m is facing up, then
apply the adhesive surfaces of the rubber feet on the bottom of the NAS
as illustrated below.
Installing on a table top
3 Place the NAS on the table top.
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Chapter 2: Setting Up
Installing into a server cabinet
Cabinet installation precautions
Before installing the NAS, take the following precautions:
■ The NAS is heavy. To minimize the chances of injuries, make sure that two
or more people help in installing the NAS.
■ Do not place heavy objects on the NAS.
■ Before installing, mark its intended position in the rack with a felt-tip pen .
Mounting the NAS so it is not level could result in malfunctions.
■ If you attach the two mounting ears in the forward position on each side
of the NAS, make sure that you use a four-point mounting configuration.
Do not use a two-point mounting configuration.
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Installing into a ser ver cabinet
To install the NAS into a server cabinet:
1 Use a screwdriver to remove the four screws that hold the plastic covers
to the sides of the NAS.
2 Use six of the supplied flat-head screws to attach the mounting ears on
both sides of the NAS.
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Chapter 2: Setting Up
3 Temporarily fasten the rails to the sides of the NAS using the supplied
round-head screws. Position the rails based on the rack de pth.
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4 Using the hexagonal head screws, fasten the brackets to the back of the
rack frame.
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Installing into a ser ver cabinet
5 Two or more people must assist in lifting the NAS. Slide the back of the
rails into the brackets.
6 Using the hexagonal screws, secure the mounting ears to the front of the
rack frame.
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Chapter 2: Setting Up
7 Fasten the back of the rails to the brackets with the round-head screws.
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Installing into a ser ver cabinet
8 Secure the rails on both sides of the NAS by tightening the round-head
screws.
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