Dell Latitude C800 User Manual

Dell™ Latitude™ C800 User's Guide

About Your Computer

What You Need to Know

Features and Options

Front View

Setup and Operation

Using Your Computer

Connecting Devices

Passwords and Security

Traveling With Your Computer

Removing and Replacing Parts

Powering Your Computer

AC Adapter and Battery

Conserving Power

Using the System Setup Program

Model PP01X

Reinstalling Software

Solving Problems

Finding Solutions

Dell Diagnostics

Understanding Error Messages

Getting Help

Help Overview

Contacting Dell

Technical Specifications

Additional Information

Regulatory Notices

Warranty and Return Policy

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury.

Information in this document is subject to change without notice. © 2000–2001 Dell Computer Corporation. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.

Trademarks used in this text: Dell, Dimension, Dell Precision, Latitude, Inspiron, OptiPlex, ExpressCharge, HyperCool, DellWare, TrueMobile, and AccessDirect are trademarks of Dell Computer Corporation; Microsoft, Windows, Windows NT, and MS-DOS are registered trademarks of Microsoft Corporation; 3Com is a registered trademark of 3Com Corporation; Intel and Pentium are registered trademarks of Intel Corporation; GeForce2 Go is a trademark of NVIDIA Corporation; ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell has determined that this product meets the ENERGY STAR guidelines for energy efficiency.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell disclaims any proprietary interest in trademarks and trade names other than its own.

The following product notice applies to the Macrovision Corporation product that is included with the DVD-ROM drive:

This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

937XK A02 05 Jun 2001

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AC Adapter and Battery: Dell™ Latitude™ C800 User's Guide

About the AC Adapter	Checking the Battery Charge
Connecting the AC Adapter	Battery Warnings
About the Batteries	Charging the Battery
Replacing a Battery in the Battery Bay	Detecting Battery Problems
Installing a Battery in the Modular Bay	Battery Disposal

About the AC Adapter

•You can connect the AC adapter with your computer either turned on or off.

•The AC adapter works with electrical outlets worldwide. However, power connectors vary among countries. Before you use AC power in a foreign country, you may need to obtain a new power cable designed for use in that country.

•If the computer is connected to a Dell docking device, you can run the computer on AC power by connecting the AC adapter to the docking device.

NOTE: If you are running your computer on AC power with a battery installed, the AC adapter charges the battery (if needed) and then maintains the battery's charge.

NOTICE: To avoid overheating the AC adapter when powering the computer or charging the battery, use the AC adapter in a ventilated area, such as on a desktop or on the floor. Do not use the AC adapter in a poorly ventilated environment, such as inside a carrying case.

Connecting the AC Adapter

About the Batteries

•A partially charged lithium-ion battery comes standard in the battery bay, and provides power when an electrical outlet is not available. Dell recommends that you charge your battery to full capacity before using it to power the computer. For information on conserving battery power, see "Conserving Power."

•To increase battery life, install a second battery in the modular bay.

CAUTION: Do not puncture, disassemble, or incinerate the computer's battery. The battery may present a fire or chemical burn hazard if mistreated. Do not expose the battery to temperatures above 60° Celsius (C) (140° Fahrenheit [F]). Keep the battery away from children. Handle damaged or leaking batteries with extreme care. If the battery is damaged, electrolyte may leak from the cells and cause personal injury.

•With a single fully charged, 8-cell lithium-ion battery, you can expect about 2–4 hours of battery life; with two fully charged lithium-ion batteries, 4–8 hours of battery life. Actual performance depends on the power management features and application programs you use.

•When two batteries are installed, the computer draws power from the battery with the higher capacity until both batteries are at the same charge level. Then it draws power from both. The AC adapter first charges the battery in the battery bay.

•The integrated charge gauge lets you check a battery’s charge before you insert it into the computer.

•The battery’s self-test capability alerts you to battery conditions such as low charge.

•The battery has a life span of around 400 discharge/charge cycles, provided it is charged at normal room temperature.

•When you activate standby mode, the computer can run on a fully-charged battery for approximately one week.

•If you are going to store the computer, disconnect all devices and turn off the computer. Remove the battery when you store your computer for an extended period of time. A battery will drain when not in use during prolonged storage. After a long storage period, recharge the battery fully before you attempt to run your computer from the battery.

•Do not dispose lithium ion batteries with common household waste products. See "Battery Disposal" for more information.

•Lithium-ion batteries are longer lived than conventional batteries and do not require replacement as often. You can charge the lithium ion battery whenever you like without fear of reducing its charge capacity. You do not need to drain a lithium ion battery completely before recharging it.

Replacing a Battery in the Battery Bay

CAUTION: Using the wrong battery type may present a risk of fire or explosion. Replace the battery only with the same or equivalent type purchased from Dell. You can use your computer's battery in any Latitude C-Family computer except for the Latitude CS or CSx computers. Do not attempt to use the battery in CS or CSx computers, and do not use a battery from those computers in your computer.

NOTICE: To avoid data loss, do not replace a battery while the computer is turned on unless the computer is connected to an electrical outlet or a second battery is installed.

NOTICE: Only use lithium ion batteries in your computer. The computer does not support nickel-metal hydride (NiMH) batteries.

Before installing a new battery, check the battery's charge by pressing the battery test button. The battery gauge will not light if the battery is completely drained.

To replace a battery in the battery bay:

1.Save your work and close all open files and application programs.

2.If the computer is docked, undock it.

3.If the modular bay contains a battery, go to step 5.

NOTICE: If you choose to replace the battery with the computer in standby or hibernate mode, you have up to 2 minutes to complete the battery replacement. After 2 minutes, the computer shuts down and you will lose any unsaved data.

4.If the only battery in the computer is in the battery bay and that is the battery you want to replace, either connect the computer to an electrical outlet or preserve your data in one of these ways:

•Use standby mode.

•Use hibernate mode.

5.Close the computer display, turn the computer over, and remove the battery.

6.Slide the new battery firmly into the battery bay. You should hear a click when the battery is fully seated.

7.Depending on the power management mode the computer is in, press the power button or open the display to resume normal operation.

You can also install a second battery in the modular bay.

Installing a Battery in the Modular Bay

NOTICE: To avoid data loss, do not replace a battery while the computer is turned on unless the computer is connected to an electrical outlet or a second battery is installed.

NOTICE: Only use lithium ion batteries in your computer. The computer does not support nickel-metal hydride (NiMH) batteries.

NOTE: The following procedure applies only if you are replacing a storage module that has been operating in the modular bay. If you are installing a battery into an empty modular bay, you can hot swap the battery (insert the battery while the computer is on).

1.Save your work and close all open files and application programs.

2.If the computer is docked, undock it.

3.If your computer does not have BayManager, go to step 4.

If your computer is running Microsoft® Windows® Me with BayManager installed, perform the following steps and then go to step 6:

a.Double-click the icon in the Windows system tray. The BayManager window appears.

b.Click the Remove/Swap button.

4.Preserve your data in one of these ways and then go to step 5:

•Use standby mode.

•Use hibernate mode.

5.Remove any device that may be installed in the modular bay.

6.Slide the new battery firmly into the modular bay. You should hear a click when the battery is fully seated.

7.If your computer is running Windows Me with BayManager, click OK. Then click OK to close the BayManager window.

8.Depending on the power management mode the computer is in, press the power button or open the display to resume normal operation.

Checking the Battery Charge

Press the battery test button next to the lights. The number of lights that appear shows an estimate of the remaining battery charge.

Battery Charge Gauge and Test Button

Lights	Charge Remaining (%) or Description
5	81–100
4	61–80
3	41–60
2	21–40
1	1–20; recharge the battery before using it
0	Completely drained or permanent failure	1
Rapid blinking	Temporary or recoverable failure such as overheating2

1If you install a failed battery, the light flashes amber rapidly. To purchase a new battery, call Dell or go to the Dell website at http://www.dell.com. Dispose of the old battery properly.

2Allow a hot battery to cool for several minutes before checking the charge level again.

Battery Warnings

NOTICE: When you see a low-battery warning, save your work immediately. Then replace the battery or connect your computer to an electrical outlet.

NOTICE: To avoid losing data (and possibly corrupting data areas on your hard-disk drive), save your work immediately after a second low-battery warning. Then connect your computer to an electrical outlet, or place the computer in standby mode. If the battery runs completely out of power, the computer shuts off without properly closing any open files.

Warning (If AC adapter is
not attached)	Light	Remaining Battery Life	Computer Response
First low-battery	Blinking amber	About 15 minutes	If no further activity occurs, enters hibernate mode and
			turns off computer. If the computer has no hibernate file,
			enters standby mode.
Second low-battery	Steady amber	About 5 minutes	If no further activity occurs, enters hibernate mode. If
			there is no hibernate file, enters standby mode.
			If already in standby mode when second low-battery
			warning occurs, enters hibernate mode immediately. If
			hibernate mode has been disabled, reenters standby
			mode.

Charging the Battery

•Each time you connect the computer to an electrical outlet or install a battery in a computer that is connected to an electrical outlet, the computer checks the battery's charge. If needed, the computer uses Dell ExpressCharge™ technology to charge the battery.

•If the computer is off and connected to an electrical outlet, ExpressCharge technology charges a fully discharged battery in about one hour.

Otherwise, charge times depend on which devices you are using and which programs you are running.

•The light remains steady green during charging.

•The light starts blinking when the charge cycle is complete. While the light is blinking, the AC adapter provides a trickle charge to bring the battery to full capacity. The light continues to blink until you remove the battery or disconnect the computer from its electrical outlet.

•If two batteries are installed in the computer, the AC adapter first charges the battery in the battery bay, then the battery in the modular bay.

NOTICE: If the battery is hot from being used in your computer or being in a hot environment, follow these precautions:

•A hot battery will not charge when you connect the AC adapter to the computer. This feature is important because charging a hot battery shortens the battery’s life span and may damage the battery and the computer.

•The battery is too hot to start charging if the light flashes alternately green and amber. If this occurs while the computer is connected to an electrical outlet, disconnect the computer from the outlet and allow the computer and the battery to return to room temperature. Then reconnect the computer to its electrical outlet and continue charging the battery.

•If the computer is not allowed to return to room temperature, the battery stops charging before it reaches full capacity.

NOTE: You can leave the battery in the computer as long as you like. The battery's integrated circuitry prevents the battery from overcharging.

Detecting Battery Problems

To avoid installing a defective battery in your computer, check the battery's charge by pressing the battery test button. The battery gauge light will not light if the battery is completely drained. A battery problem may prevent the battery from being charged to its full potential and can lead to unpredictable operation.

Light After Installing a

Battery

Alternately green and amber

Problem

Battery too hot to charge

Action

Turn off the computer, and let the battery and computer cool to room temperature.

Amber for 4 seconds after:

•connecting or disconnecting AC adapter

or

• pressing the power button

Rapidly amber

Defective battery

Defective battery

Replace the battery. Call Dell or go to the Dell website at http://www.dell.com.

Replace the battery. Call Dell or go to the Dell website at http://www.dell.com

Battery Disposal

When your battery no longer holds a charge, call your local waste disposal agency or environmental agency for advice on disposing of it. To purchase a new battery, call Dell or go to the Dell website at http://www.dell.com.

CAUTION: If your battery is damaged, or if it no longer holds a charge, dispose of it promptly and properly. Do not dispose of it along with household waste. Call your local waste disposal agency or environmental agency for advice on disposing of the battery.

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Connecting Devices: Dell™ Latitude™ C800 User's Guide

Back View	Serial Devices
Left Side View	AC Adapter
Right Side View	Infrared Sensor
External Monitor	Modem
Parallel Devices	Network
Docking Devices	TV and Digital Audio
USB Devices	Audio Devices
Mouse, External Keyboard, and External Numeric Keypad	IEEE 1394 Devices

Back View

NOTICE: When disconnecting external devices from the back of the computer, wait 5 seconds after turning off the computer before you disconnect a device to avoid possible damage to the system board.

NOTICE: To avoid overheating the computer, do not place any objects close to an air intake or fan, and do not allow any objects to cover up an intake or fan.

1	Fans	5	Docking connector
2	AC power connector	6	Parallel connector
3	PS/2 connector (for mouse, keyboard, or keypad)	7	Serial connector
4	Video connector	8	USB connectors

Left Side View

1	Fixed optical drive pull-tab	4	Security cable slot
2	Fixed optical drive	5	Speaker
3	S-video TV-out connector

Right Side View

NOTICE: To avoid overheating the computer, do not place any objects close to an air intake or fan, and do not allow any objects to cover up an intake or fan.

1	Speaker	6	IR sensor
2	Optional network connector	7	IEEE 1394 connector
3	Optional modem connector	8	PC Card slots
4	Security cable slot	9	Audio connectors
5	Hard drive bay	10	Air intake

External Monitor

You can attach an external monitor to the video connector.

If you are running the Microsoft® Windows® Me operating system in dual-display mode, you can use an external monitor as an extension of your display.

NOTICE: Do not place the monitor directly on top of your portable computer, even if it is closed. Doing so can crack the computer case and the display.

1.Make sure that the external monitor is turned off. Set the monitor on a monitor stand, desktop, or other level surface near your computer.

2.Connect the external monitor's video cable to the computer.

Be sure to tighten all the screws on the video cable connector(s) to eliminate radio frequency interference (RFI).

3.Connect your external monitor to a grounded electrical outlet. If the monitor's power cable is not permanently attached to the monitor, connect it to the monitor.

Using an External Monitor

When an external monitor is connected to the computer, the video image appears on the external monitor's screen when you boot your computer.

Press to switch the video image to the next display in the following sequence: the computer's display, the display and external monitor simultaneously, or an external monitor. Press <Scroll Lock><F8> on an external keyboard if the External Hot Key option is enabled in the system setup program.

If the external monitor is turned off when you boot your computer, the computer still sends the video image to the external monitor, but you will not see an image on either the computer's display or the external monitor. To see an image, turn on the external monitor or switch the video image to the computer’s display.

NOTE: If you are using your external monitor at a resolution greater than the display supports, the simultaneous display feature is disabled.

Using an External Monitor in Dual-Display Mode

With the Microsoft Windows Me operating system, you can use an external monitor as an extension of your display.

1.Connect the external monitor, TV, or projector.

2.Click the Start button, point to Settings, and then click Control Panel. (If you are running Windows 2000, double-click Control Panel.)

3.In the Control Panel window, double-click the Display icon.

4.In the Display Properties window, click the Settings tab.

5.Change the Colors option to 256 Color or High Color (16 bit).

6.Change the Screen Area to the appropriate size for your display.

7.Click the Advanced... button.

8.In the RAGE MOBILITY video driver properties window, select the Displays tab.

9.Click the Monitor button.

The dual-display option is activated.

10.Click Yes when prompted to restart your system.

11.When the system has restarted, open the Display icon in the Control Panel.

12.Click the Settings tab.

13.Click the display that is grayed out. When asked if you want to enable the display, click Yes, and then click Apply.

Parallel Devices

You can attach a parallel device (usually a printer) to the parallel connector.

Docking Devices

You can attach a Dell docking device to the docking connector. For information on docking your computer, see the documentation that came with your docking device.

USB Devices

You can attach USB-compatible devices such as a mouse, keyboard, printer, or scanner to a USB connector.

Mouse, External Keyboard, and External Numeric Keypad

You can attach a mouse, 101or 102-key keyboard, or numeric keypad to the Personal System/2 (PS/2) connector.

Mouse

If the Pointing Device option in the system setup program is set to Touch Pad-PS/2 Mouse (the default), you can use both the DualPoint device and an external PS/2-compatible mouse if one is attached. If you disconnect the mouse, to use the advanced features of the DualPoint device, you must shut down the computer or enter standby mode and then resume. If you do not do this, the DualPoint device resumes operation in standard

PS/2 mode, which means that many of the configuration features are disabled.

If you are using a PS/2-compatible mouse that is not made by Microsoft and the mouse does not work properly, reboot the computer. If the mouse still does not work, install the drivers from the floppy disk or CD that came with the mouse and reboot the computer.

External Keyboard

You can use the computer's keyboard and an external keyboard at the same time. When you attach a keyboard to the computer, the embedded numeric keypad is automatically disabled.

On an external keyboard, the <Scroll Lock> key acts the same way as the <Fn> key on the computer’s keyboard (if the External Hot Key option is enabled in the system setup program).

External Numeric Keypad

When you attach an external numeric keypad to the computer, the numeric keypad on the computer keyboard is automatically disabled. The lights on the integrated keyboard track the operation of an external numeric keypad.

Serial Devices

You can attach a serial device, such as a serial mouse, to the serial connector.

AC Adapter

You can attach the AC adapter to the AC adapter connector. The AC adapter converts AC power to the DC power required by the computer.

You can connect the AC adapter with your computer turned either on or off.

The AC adapter works with electrical outlets worldwide. However, power connectors vary among countries. Before using AC power in a foreign country, you may need to obtain a new power cable designed for use in that country.

Infrared Sensor

The computer’s infrared (IR) sensor lets you transfer files from your computer to another IR-compatible device without using cable connections. When you receive your computer, the IR sensor is disabled. You can enable the IR sensor using the system setup program.

To transfer files after you enable the IR sensor:

1.Point the computer’s IR sensor directly at the compatible device’s IR sensor. IR devices transmit data in a 30-degree cone of IR light up to a distance of 1 meter (m) (3.3 feet [ft]).

2.Start the data communications software on both devices, and then begin to transfer files. Read the documentation that came with your compatible device to make sure that you operate the device correctly.

NOTE: Make sure that books, papers, or other objects do not come between the two IR devices and that the two devices are aligned and within the 30-degree cone.

Using the IR Sensor

•The IR sensor is compatible with Infrared Data Association (IrDA) 1.1 (Fast IR) and 1.0 (Slow IR) standards.

•The default address of the IR port is COM3. If the address causes resource conflicts with other devices, remap the address of the IR sensor.

•When the computer is connected to a Dell docking device, the IR sensor on the computer is automatically disabled.

•For more information about using an IR device, see the documentation that came with your operating system.

Modem

If you ordered the optional internal modem, plug in the telephone line to the modem connector.

NOTICE: Do not confuse the modem and network connectors on your computer. Do not plug a telephone line into the network connector.

For information on using the modem, see the online modem documentation supplied with your computer. To access the documentation, doubleclick the Dell Documents icon on the Windows desktop, click System Information, and then click Communications.

Network

If you ordered the optional network adapter, plug in the network line to the network connector.

NOTICE: Do not confuse the modem and network connectors on your computer. Do not plug a telephone line into the network connector.

For information on using the network adapter, see the online network adapter documentation supplied with your computer. To access the documentation, double-click the Dell Documents icon on the Windows desktop, click System Information, and then click Communications.

TV and Digital Audio

If your TV has an S-video cable, you can plug it directly into the S-video TV-out connector.

If your TV has a composite cable, use the TV/digital audio adapter cable that came with your computer to connect your TV to the computer. Make sure you attach the composite video cable to the composite connector of the TV/digital audio adapter cable. See the user manual that came with your television for instructions on connecting a composite cable or an S-video device.

1Digital audio connector

2Composite video connector

3S-video connector

After you connect the television to the computer, you must also enable the television in your display settings.

NOTE: If you connect a television to your computer, you might need to change the display resolution to 800 x 600 pixels. See Adjusting the Picture for instructions.

Changing ATI Video Card Display Settings

If your computer has an ATI video card installed, follow these steps to enable the television in your display settings:

1.Open the Control Panel window, double-click the Display icon, click the Settings tab, and then click the Advanced button.

2.Click the Displays tab.

3.Click the upper-left corner of the TV button to enable the television.

4.OK.

Connecting S/PDIF Devices

To connect a digital audio device with a S/PDIF connector, attach the S/PDIF cable to the digital audio connector on the TV/digital audio adapter cable. See the user manual that came with your S/PDIF device for instructions.

If you want to use a S/PDIF device and TV simultaneously:

1.Connect the S/PDIF cable to the digital audio connector on the TV/digital audio adapter cable.

2.Connect the S-video or composite cable to the S-video or composite connector on the TV/digital audio adapter cable.

3.Connect the TV/digital audio adapter cable to the S-video TV-out connector on the computer.

Adjusting the Picture

If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback, adjust the display properties:

1.Open theControl Panel window, and then double-click the Display icon.

2.In the Display Properties window, click the Settings tab.

3.Click and drag the bar in Screen area and change the setting to 800 by 600 pixels by moving the bar to the left or right.

4.Click the pull-down menu under Colors, and then click High Color (16 bit).

5.Click OK.

Audio Devices

You can attach headphones or speakers to the connector, a microphone to the connector, and record/playback devices such as cassette players and CD players to the connector.

You can control the sound on your computer through the volume icon on the Windows taskbar, the system setup program, and key combinations.

IEEE 1394 Devices

You can attach devices that require high-speed transfer rates, such as video cameras, to the IEEE 1394 connector.

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Contacting Dell: Dell™ Latitude™ C800 User's Guide

Overview	Europe Contact Numbers
International Dialing Codes	Asia and Other Regions Contact Numbers
Americas Contact Numbers

Overview

When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following sections. "International Dialing Codes" provides the various codes required to make long-distance and international calls. "Americas Contact Numbers," "Europe Contact Numbers," and "Asia and Other Regions Contact Numbers" provide local telephone numbers, area codes, toll-free numbers, and e-mail addresses, if applicable, for each department or service available in various countries around the world.

If you are making a direct-dialed call to a location outside of your local telephone service area, determine which codes to use (if any) in "International Dialing Codes," in addition to the local numbers provided in the other sections.

For example, to place an international call from Paris, France to Bracknell, England, dial the international access code for France followed by the country code for the U.K., the city code for Bracknell, and then the local number as shown in the following illustration:

To place a long-distance call within your own country, use area codes instead of international access codes, country codes, and city codes. For example, to call Paris, France from Montpellier, France, dial the area code plus the local number as shown in the following illustration:

The codes required depend on where you are calling from as well as the destination of your call; in addition, each country has a different dialing protocol. If you need assistance in determining which codes to use, contact a local or an international operator.

NOTES: Toll-free numbers are for use only within the country for which they are listed. Area codes are most often used to call long distance within your own country (not internationally)—in other words, when your call originates in the same country you are calling.

Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.

International Dialing Codes

Click a listed country to obtain the appropriate contact numbers.

	International Access
Country (City)	Code	Country Code	City Code
Australia (Sydney)	0011	61	2
Austria (Vienna)	900	43	1
Belgium (Brussels)	00	32	2
Brazil	0021	55	51
Brunei	—	673	—
Canada (North York, Ontario)	011	—	Not required
Chile (Santiago)	—	56	2
China (Xiamen)	—	86	592
Czech Republic (Prague)	00	420	2
Denmark (Horsholm)	00	45	Not required
Finland (Helsinki)	990	358	9
France (Paris) (Montpellier)	00	33	(1) (4)

Germany (Langen)	00	49	6103
Hong Kong	001	852	Not required
Ireland (Cherrywood)	16	353	1
Italy (Milan)	00	39	02
Japan (Kawasaki)	001	81	44
Korea (Seoul)	001	82	2
Luxembourg	00	352	—
Macau	—	853	Not required
Malaysia (Penang)	00	60	4
Mexico (Colonia Granada)	95	52	5
Netherlands (Amsterdam)	00	31	20
New Zealand	00	64	—
Norway (Lysaker)	00	47	Not required
Poland (Warsaw)	011	48	22
Portugal	00	35	—
Singapore (Singapore)	005	65	Not required
South Africa (Johannesburg)	09/091	27	11
Spain (Madrid)	00	34	91
Sweden (Upplands Vasby)	00	46	8
Switzerland (Geneva)	00	41	22
Taiwan	002	886	—
Thailand	001	66	—
U.K. (Bracknell)	010	44	1344
U.S.A. (Austin, Texas)	011	1	Not required

Americas Contact Numbers

			Local Number or
Country (City)	Department Name or Service	Area Code	Toll-Free Number
Brazil	Customer Support, Technical Support		toll free: 0800 90 3355
	Sales		toll free: 0800 90 3366
	Web site: http://www.dell.com/br
Canada	Automated Order-Status System		toll free: 1-800-433-9014
(North York, Ontario)
	AutoTech (Automated technical support)		toll free: 1-800-247-9362
	Customer Care (From outside Toronto)		toll free: 1-800-387-5759
	Customer Care (From within Toronto)	416	758-2400
	Customer Technical Support		toll free: 1-800-847-4096
	Sales (Direct Sales—from outside Toronto)		toll free: 1-800-387-5752
	Sales (Direct Sales—from within Toronto)	416	758-2200
	Sales (Federal government, education, and medical)		toll free: 1-800-567-7542
	Sales (Major Accounts)		toll free: 1-800-387-5755
	TechFax		toll free: 1-800-950-1329
Chile	Sales, Customer Support, and Technical Support		toll free: 1230-020-4823
(Santiago)
NOTE: Customers in

Chile call the U.S.A. for sales, customer, and technical assistance

Latin America	Customer Technical Support (Austin, Texas, U.S.A.)	512	728-4093
NOTE: Customers in Latin
	Customer Service (Austin, Texas, U.S.A.)	512	728-3619
America call the U.S.A. for
sales, customer, and	Fax (Technical Support and Customer Service)	512	728-3883
technical assistance.	(Austin, Texas, U.S.A.)
	Sales (Austin, Texas, U.S.A.)	512	728-4397
	SalesFax (Austin, Texas, U.S.A.)	512	728-4600
			728-3772

Mexico

NOTE: Customers in Mexico call the U.S.A. for access to the Automated Order-Status System and AutoTech.

U.S.A.

(Austin, Texas)

Automated Order-Status System (Austin, Texas, U.S.A.)	512	728-0685
AutoTech (Automated technical support) (Austin, Texas,	512	728-0686
U.S.A.)
Customer Technical Support	525	228-7870
Sales	525	228-7811
		toll free: 91-800-900-37
		toll free: 91-800-904-49
Customer Service	525	228-7878
Main	525	228-7800
Automated Order-Status System		toll free: 1-800-433-9014
AutoTech (for portable and desktop computers)		toll free: 1-800-247-9362

Dell Home and Small Business Group (for portable and desktop computers):

Customer Technical Support (Return Material

Authorization Numbers)

Customer Technical Support

(Home sales purchased via http://www.dell.com)

Customer Service

(Credit Return Authorization Numbers)

toll free: 1-800-624-9896

toll free: 1-877-576-3355

toll free: 1-800-624-9897

National Accounts (systems purchased by established Dell national accounts [have your account number handy], medical institutions, or value-added resellers [VARs]):

Customer Service and Technical Support (Return		toll free: 1-800-822-8965
Material Authorization Numbers)

Public Americas International (systems purchased by governmental agencies [local, state, or federal] or educational institutions):

Customer Service and Technical Support (Return		toll free: 1-800-234-1490
Material Authorization Numbers)
Dell Sales		toll free: 1-800-289-3355
		toll free: 1-800-879-3355
Spare Parts Sales		toll free: 1-800-357-3355
DellWare™		toll free: 1-800-753-7201
Desktop and Portable Fee-Based Technical Support		toll free: 1-800-433-9005
Server Fee-Based Technical Support		toll free: 1-800-967-0765
Sales (Catalogs)		toll free: 1-800-426-5150
Fax		toll free: 1-800-727-8320
TechFax		toll free: 1-800-950-1329
Dell Services for the Deaf, Hard-of-Hearing, or Speech-		toll free: 1-877-DELLTTY
Impaired		(1-877-335-5889)
Switchboard	512	338-4400

Europe Contact Numbers

Country (City)

Austria

(Vienna)

NOTE: Customers in Austria call Langen, Germany for Technical Support and Customer Care.

Belgium (Brussels)

Czech Republic

(Prague)

Denmark

(Horsholm)

NOTE: Customers in Denmark call Sweden for fax technical support.

Finland

(Helsinki)

France

Department Name or Service	Area Code

Switchboard	01
Home/Small Business Sales	01
Home/Small Business Sales Fax	01
Home/Small Business Customer Care	01
Preferred Accounts/Corporate Customer Care
Home/Small Business Technical Support	01
Preferred Accounts/Corporate Technical Support
Web site: http://support.euro.dell.com
E-mail: [e-mail]
Technical Support	02
Customer Care	02
Home/Small Business Sales
Corporate Sales	02
Fax	02
Switchboard	02
Web site: http://support.euro.dell.com
E-mail: [e-mail]
Technical Support	02
Customer Care	02
Fax	02
TechFax	02
Switchboard	02
Web site: http://support.euro.dell.com
E-mail: [e-mail]
Technical Support
Relational Customer Care
Home/Small Business Customer Care
Switchboard
Fax Technical Support (Upplands Vasby, Sweden)	46
Fax Switchboard
Web site: http://support.euro.dell.com
E-mail: [e-mail]
E-mail Support for Servers:
[e-mail]
Technical Support	09
Technical Support Fax	09
Relational Customer Care	09
Home/Small Business Customer Care	09
Fax	09
Switchboard	09
Web site: http://support.euro.dell.com
E-mail: [e-mail]
Home and Small Business

Local Number or Toll-Free Number

491 040

795676-02

795676-05

795676-03

0660-8056

795676-04

0660-8779

481 92 88

481 91 19

toll free: 0800 16884

481 91 00

481 92 99

481 91 00

22 83 27 27

22 83 27 11

22 83 27 14

22 83 27 28

22 83 27 11

45170182

45170184

32875505

45170100

859005594

45170117

253 313 60

253 313 81

253 313 38

693 791 94

253 313 99

253 313 00

	(Paris/Montpellier)
		Technical Support	0825	387 270
		Customer Care	0825	823 833
		Fax	0825	004 701
		Switchboard	0825	004 700
		Switchboard (Alternative)	04	99 75 40 00
		Sales	0825	004 700
		Web site: http://support.euro.dell.com
		E-mail: [e-mail]
		Corporate
		Technical Support	0825	004 719
		Customer Care	0825	338 339
		Fax	01	55 94 71 01
		Switchboard	01	55 94 71 00
		Sales	01	55 94 71 00
		Web site: http://support.euro.dell.com
		E-mail: [e-mail]
	Germany	Technical Support	06103	766-7200
	(Langen)
		Home/Small Business Customer Care		0180-5-224400
		Global Segment Customer Care	06103	766-9570
		Preferred Accounts Customer Care	06103	766-9420
		Large Accounts Customer Care	06103	766-9560
		Public Accounts Customer Care	06103	766-9555
		Switchboard	06103	766-7000
		Web site: http://support.euro.dell.com
		E-mail: [e-mail]
	Ireland	Technical Support		0870 908 0800
	(Cherrywood)
		Home User Customer Care	01	204 4095
		Small Business Customer Care	01	204 4026
		Corporate Customer Care	01	204 4003
		Sales	01	286 0500
		SalesFax	01	204 0144
		Fax		0870 907 5590
		Switchboard	01	286 0500
		Web site: http://support.euro.dell.com
		E-mail: [e-mail]
	Italy	Home and Small Business
	(Milan)
		Technical Support	02	577 826 90
		Customer Care	02	696 821 14
		Fax	02	696 821 13
		Switchboard	02	696 821 11
		Web site: http://support.euro.dell.com
		E-mail: [e-mail]
		Corporate
		Technical Support	02	577 826 90
		Customer Care	02	577 825 55
		Fax	02	575 035 30

		Switchboard
		Web site: http://support.euro.dell.com
		E-mail: [e-mail]
	Luxembourg	Technical Support (Brussels, Belgium)
	NOTE: Customers in	Home/Small Business Sales (Brussels, Belgium)
	Luxembourg call Belgium	Corporate Sales (Brussels, Belgium)
	for sales, customer, and
		Customer Care (Brussels, Belgium)
	technical assistance.
		Switchboard (Brussels, Belgium)
		Fax (Brussels, Belgium)
		Web site: http://support.euro.dell.com
		E-mail: [e-mail]
	Netherlands	Technical Support
	(Amsterdam)
		Customer Care
		Home/Small Business Sales
		Home/Small Business Sales Fax
		Corporate Sales
		Corporate Sales Fax
		Fax
		Switchboard
		Web site: http://support.euro.dell.com
		E-mail: [e-mail]
	Norway	Technical Support
	(Lysaker)
		Relational Customer Care
	NOTE: Customers in
		Home/Small Business Customer Care
	Norway call Sweden for fax
	technical support.	Switchboard
		Fax Technical Support (Upplands Vasby, Sweden)
		Fax Switchboard
		Web site: http://support.euro.dell.com
		E-mail: [e-mail]
		E-mail Support for Servers:
		[e-mail]
	Poland	Technical Support
	(Warsaw)
		Customer Care
		Sales
		Switchboard
		Fax
		Web site: http://support.euro.dell.com
		E-mail: [e-mail]
	Portugal	Technical Support
		Customer Care
		Sales
		Switchboard
		Fax
		E-mail [e-mail]

02

02

02

02

02

02

020

020

020

020

020

020

020

00

22

22

22

22

22

35

34

35

577 821

481 92 88

toll free: 080016884

481 91 00

481 91 19

481 91 00

481 92 99

581 8838

581 8740

toll free: 0800-0663

682 7171

581 8818

686 8003

686 8003

581 8818

671 16882

671 17514

231 62298

671 16800

46 08 590 05 594

671 16865

57 95 700

57 95 999

57 95 999

57 95 999

57 95 998

800 834 077

800 300 415 or 800 834 075

800 300 410 or 800 300 411 or 800 300 412

or 351 214 220 710

917 229 200

121 424 01 12

	Spain	Home and Small Business
	(Madrid)
		Technical Support		902 100 130
		Customer Care		902 118 540
		Sales		902 118 541
		Fax		902 118 539
		Web site: http://support.euro.dell.com
		E-mail: [e-mail]
		Corporate
		Technical Support		902 100 130
		Customer Care		902 118 546
		Switchboard	91	722 92 00
		Fax	91	722 95 83
		Web site: http://support.euro.dell.com
		E-mail: [e-mail]
	Sweden	Technical Support	08	590 05 199
	(Upplands Vasby)
		Relational Customer Care	08	590 05 642
		Home/Small Business Customer Care	08	587 70 527
		Fax Technical Support	08	590 05 594
		Sales	08	590 05 185
		Web site: http://support.euro.dell.com
		E-mail: [e-mail]
		E-mail Support for Latitude™ and Inspiron™: Swe-
		[e-mail]
		E-mail Support for OptiPlex™ :
		[e-mail]
		E-mail Support for Servers:
		[e-mail]
	Switzerland	Technical Support (Home and Small Business)		0844 811 411
	(Geneva)
		Technical Support (Corporate)		0844 822 844
		Customer Care (Home and Small Business)		0848 802 202
		Customer Service (Corporate)		0848 821 721
		Switchboard	022	799 01 01
		Fax	022	799 01 90
		Web site: http://support.euro.dell.com
		E-mail: [e-mail]
	U.K.	Technical Support (Corporate/Preferred	0870	908 0500
	(Bracknell)	Accounts/PAD [1000+ employees])
		Technical Support (Direct/PAD and General)	0870	908 0800
		Global Accounts Customer Care	01344	723186
		Corporate Customer Care	0870	908 0500
		Preferred Accounts (500-5000 employees)	01344	723 196
		Customer Care
		Central Government Customer Care	01344	723 193
		Local Government Customer Care	01344	723 194
		Home/Small Business Sales	0870	907 4000
		Home/Small Business Customer Care	0870	906 0010
		Corporate/Public Sector Sales	01344	860 456
		Web site: http://support.euro.dell.com

E-mail: [e-mail]

Asia and Other Regions Contact Numbers

Country (City)

Australia

(Sydney)

Brunei

NOTE: Customers in Brunei call Malaysia for customer assistance.

China

(Xiamen)

Hong Kong

NOTE: Customers in Hong Kong call Malaysia for customer assistance.

Japan

(Kawasaki)

Department Name or Service	Area Code
Home and Small Business
Government and Business
Preferred Accounts Division (PAD)
Customer Care
Corporate Sales
Transaction Sales
Fax
Customer Technical Support
(Penang, Malaysia)
Customer Service
(Penang, Malaysia)
Transaction Sales
(Penang, Malaysia)
Technical Support
Customer Experience
Home and Small Business
Preferred Accounts Division
Large Corporate Accounts
Technical Support
Customer Service (Penang, Malaysia)
Transaction Sales
Corporate Sales
Technical Support (Server)
Technical Support (Dimension™ and Inspiron)
Technical Support Outside of Japan (Dimension
and Inspiron)	81-44
Technical Support (Dell Precision™, OptiPlex, and
Latitude)
	81-44
Technical Support Outside of Japan (Dell Precision,
OptiPlex, and Latitude)
Customer Care	044
24-Hour Automated Order Status Service	044
Home and Small Business Group Sales	044
Individual User Sales	044
Business Sales Division (up to 400 employees)	044
Government, Educational, and Medical Sales	044
Preferred Accounts Division Sales (over 400	044
employees)
Dell Global Japan	044
Large Corporate Accounts Sales (over 3500	044
employees)
Faxbox Service	044
Switchboard	044
Web site: http://support.jp.dell.com

Local Number or Toll-Free Number

1-300-65-55-33

toll free: 1-800-633-559

toll free: 1-800-060-889

toll free: 1-800-819-339

toll free: 1-800-808-385

toll free: 1-800-808-312

toll free: 1-800-818-341

633 4966

633 4949

633 4955

toll free: 800 858 2437

toll free: 800 858 2060

toll free: 800 858 2222

toll free: 800 858 2062

toll free: 800 858 2999

toll free: 800 96 4107

633 4949

toll free: 800 96 4109

toll free: 800 96 4108

toll free: 0120-1984-35

toll free: 0120-1982-26

520-1435

toll free: 0120-1984-33

556-3894

556-4240

556-3801

556-3344

556-3344

556-3344

556-1469

556-3433

556-3469

556-3430

556-3490

556-4300

Korea

(Seoul)

Macau

NOTE: Customers in Macau call Malaysia for customer assistance.

Malaysia

(Penang)

New Zealand

Singapore

(Singapore)

NOTE: Customers in Singapore call Malaysia for customer assistance.

South Africa

(Johannesburg)

Southeast Asian/Pacific Countries

(excluding Australia, Brunei, China, Hong Kong, Japan, Korea, Macau, Malaysia, New Zealand, Singapore, Taiwan, and Thailand—refer to individual listings for these countries)

Taiwan

Thailand

NOTE: Customers in Thailand call Malaysia for customer assistance.

Technical Support		toll free: 080-200-3800
Sales		toll free: 080-200-3600
Customer Service (Penang, Malaysia)		toll free: 604-633-4949
Customer Service (Seoul, Korea)		080-200-3800
Fax		2194-6202
Switchboard		2194-6000
Technical Support		toll free: 0800 582
Customer Service (Penang, Malaysia)		633 4949
Transaction Sales		toll free: 0800 581
Technical Support		toll free: 1 800 888 298
Customer Service	04	633 4949
Transaction Sales		toll free: 1 800 888 202
Corporate Sales		toll free: 1 800 888 213
Home and Small Business		0800 446 255
Government and Business		0800 444 617
Sales		0800 441 567
Fax		0800 441 566
Technical Support		toll free: 800 6011 051
Customer Service (Penang, Malaysia)	04	633 4949
Transaction Sales		toll free: 800 6011 054
Corporate Sales		toll free: 800 6011 053
Technical Support	011	709 7710
Customer Care	011	709 7707
Sales	011	709 7700
Fax	011	706 0495
Switchboard	011	709 7700
Web site: http://support.euro.dell.com
E-mail: [e-mail]
Customer Technical Support, Customer Service,		60 4 633-4810
and Sales (Penang, Malaysia)

Technical Support		toll free: 0080 60 1225
Technical Support (Servers)		toll free: 0080 60 1256
Customer Service (Penang, Malaysia)		633 4949
Transaction Sales		toll free:
		0080 651 228/0800 33 556
Corporate Sales		toll free:
		0080 651 227/0800 33 555
Technical Support		toll free: 088 006 007
Customer Service (Penang, Malaysia)		633 4949
Sales		toll free: 088 006 009

Back to Contents Page

Back to Contents Page

Dell™ Diagnostics: Dell Latitude™ C800 User's Guide

When to Use the Dell Diagnostics	Advanced Testing
Features of the Dell Diagnostics	Confirming the System Configuration Information
Starting the Dell Diagnostics

When to Use the Dell Diagnostics

Whenever a major component or device in your computer does not function properly, you may have a component failure. If you are experiencing a problem with your computer, Dell recommends that you perform the checks in "Finding Solutions" and run the Dell Diagnostics before you call Dell for technical assistance.

As long as the microprocessor and the input and output components of your computer (the display, keyboard, and floppy drive) are working, you can use the Dell Diagnostics. Running the Dell Diagnostics may help you to resolve the problem yourself quickly without having to contact Dell for assistance.

If you are experienced with computers and know what component(s) you need to test, simply select the appropriate diagnostic test group(s) or subtest(s). If you are unsure about how to begin diagnosing a problem, see "Starting the Dell Diagnostics" and "Advanced Testing."

Features of the Dell Diagnostics

The Dell Diagnostics helps you check your computer's hardware without any additional equipment and without destroying any data. By using the diagnostics, you can have confidence in your computer's operation. And if you find a problem you cannot solve by yourself, the diagnostic tests can provide you with important information you will need when talking to Dell's service and support personnel. If you are experiencing a problem with your computer, Dell recommends that you perform the checks in "Finding Solutions" and run the Dell Diagnostics before you call Dell for technical assistance.

NOTICE: Use the Dell Diagnostics to test only your Dell computer. Using this program with other computers may cause incorrect computer responses or result in error messages.

The diagnostic test groups or subtests also have these helpful features:

•Options that let you perform quick checks or extensive tests on one or all devices

•An option that allows you to choose the number of times a test group or subtest is repeated

•The ability to display test results or to save them in a file

•Options to temporarily suspend testing if an error is detected, or to terminate testing when an adjustable error limit is reached

•Extensive online Help screens that describe the tests and how to run them

•Status messages that inform you whether test groups or subtests were completed successfully

•Error messages that appear if any problems are detected

Starting the Dell Diagnostics

NOTE: Dell recommends that print these procedures before you begin.

1.Turn off the computer.

2.Undock the computer if you have it docked.

3.Turn on the computer.

4.Press <F2> at the start of the boot routine to access the system setup menu.

NOTE: Write down your current boot sequence in the event you want to restore it after running the Dell Diagnostics.

5. Select the following boot sequence.

NOTE: You can only boot from a CD, CD-RW, or DVD drive installed as a fixed optical drive. You cannot boot from one of these modules installed in the modular bay.

•Boot First Device: Diskette Drive

•Boot Second Device: CD/DVD/CD-RW Drive

•Boot Third Device: Internal HDD

6.Insert the Dell ResourceCD into the CD drive.

7.Turn the computer off.

8.Turn the computer on. The computer starts and automatically begins to run the Dell Diagnostics.

9.When you have completed running diagnostics, remove the ResourceCD from the CD drive.

To change the boot sequence, repeat steps 1 through 6, customizing the boot sequence to fit your needs. Then restart your computer.

When you start the diagnostics, the Dell logo screen appears, followed by a message telling you that the diagnostics is loading. After the diagnostics loads, the Diagnostics Menu appears.

To select an option from this menu, highlight the option and press <Enter>, or press the key that corresponds to the highlighted letter in the option you choose.

Diagnostics Menu

Option	Function

Test All Devices Performs extensive diagnostic tests or quick diagnostic tests on all devices.

Test One	Performs extensive diagnostic tests or quick diagnostic tests on one device after you select it
Device	from a list of device groups. After you select Test One Device, press <F1> for more
	information about a test.
Advanced	Allows you to modify the parameters of a test and select a group of tests to perform. You can
Testing	access online Help for more information about Advanced Testing.
Information and	Provides test results, test errors, version numbers of the subtests used by the Dell
Results	Diagnostics, and additional help on the Dell Diagnostics.
Program	Allows you to change the settings of the Dell Diagnostics.
Options
Exit to MS-DOS	Exits to the MS-DOS® prompt.

For a quick check of your computer, select Quick Tests from the Test All Devices or Test One Device option. Quick Tests runs only the subtests that do not require user interaction and that do not take a long time to run. Dell recommends that you choose Quick Tests first to increase the odds of tracing the source of the problem quickly.

For a thorough check of your computer, select Extended Tests from the Test All Devices option.

To check a particular area of your computer, select Extended Tests from the Test One Device option, or select the Advanced Testing option to customize your test(s).

Advanced Testing

When you select Advanced Testing from the Diagnostics Menu, the following screen appears listing the diagnostic test device groups and devices of the selected device group, and it allows you to select categories from a menu. Press the arrow keys or <Page Up> and <Page Down> keys to navigate the screen.

Advanced Testing Main Screen

Information in the Advanced Testing screen is presented as follows:

•On the left side of the screen, the Device Groups area lists the diagnostic test groups in the order they will run if you select All from the Run tests menu category. Press the upor down-arrow key to highlight a test device group.

•On the right side of the screen, the Devices for Highlighted Group area lists the computer's currently detected hardware and some of the relevant settings.

•Two lines at the bottom of the screen make up the menu area (see "Advanced Testing Help Menu"). The first line lists the categories you can select; press the leftor right-arrow key to highlight a menu category. The second line gives information about the category currently highlighted.

NOTE: The options displayed on your screen should reflect the hardware configuration of your computer.

Advanced Testing Help Menu

For more information on using the Advanced Testing option:

1.Press <h>.

2.Highlight the Help category and press <Enter>, or press the key that corresponds to the highlighted letter in the category you choose.

Advanced Testing Help Categories

Help
Category	Description
Menu	Provides descriptions of the main menu screen area, the Device Groups, and the different diagnostic menus and commands and
	instructions on how to use them.
Keys	Explains the functions of the all of the keystrokes that can be used in Dell Diagnostics.
Device	Describes the test group that is presently highlighted in the Device Groups list on the main menu screen. It also provides reasoning
Group	for using some tests.
Device	Describes the function and purpose of the highlighted device in the Device Groups. For example, the following information
	appears when you select the Device Help category for Diskette in the Device Groups list:
	Diskette Drive A
	The floppy drive device reads and writes data to and from floppy disks. Floppy disks are flexible recording media, sometimes
	contained in hard shells. Floppy disk recording capacities are small and access times are slow relative to hard disk drives, but
	they provide a convenient means of storing and transferring data.
Test	Provides a thorough explanation of the test procedure of each highlighted test group subtest. An example of the Diskette subtest
	floppy drive Seek Test is as follows:
	Diskette Drive A - floppy drive Seek Test
	This test verifies the drive's ability to position its read/write heads. The test
	operates in two passes: first, seeking from the beginning to ending cylinders

	inclusively, and second, seeking alternately from the beginning to ending cylinders with
	convergence towards the middle.
Versions	Lists the version numbers of the subtests that are used by the Dell Diagnostics.

Confirming the System Configuration Information

When you boot your computer from your ResourceCD, the diagnostics checks your system configuration information and displays it in the Device Groups area on the main screen.

The following sources supply this configuration information for the diagnostics:

•The system configuration information settings (stored in nonvolatile random-access memory [NVRAM]) that you selected while using the system setup program

•Identification tests of the microprocessor, the video controller, the keyboard controller, and other key components

•Basic input/output system (BIOS) configuration information temporarily saved in RAM

Do not be concerned if the Device Groups area does not list the names of all the components or devices you know are part of your computer. For example, you may not see a printer listed, although you know one is attached to your computer. Instead, the printer is listed as a parallel port. The computer recognizes the parallel port as LPT1, which is an address that tells the computer where to send outgoing information and where to look for incoming information. Because your printer is a parallel communications device, the computer recognizes the printer by its LPT1 address and identifies it as a parallel port. You can test your printer connection in the Parallel Ports tests.

Back to Contents Page

Back to Contents Page

Reinstalling Software: Dell™ Latitude™ C800 User's Guide

Installing Drivers and Utilities

Installing the Asset Tag Utility

Installing the Internal Modem and Network Adapter Drivers (Optional)

NOTES: Dell recommends that you print these procedures before you begin.

You may need administrator privileges to perform some of the procedures in this section. Dell recommends that you check with your network administrator before performing the procedures.

Installing Drivers and Utilities

The Dell Drivers and Utilities CD for your computer contains drivers for operating systems that may not be on your computer. Verify that the driver you are loading is under your operating system subdirectory.

You can also access and download new drivers, system tools, and documentation from Dell's technical support page at http://support.dell.com. For more information on using the operating system installed on your computer by Dell, see the operating system user's guide that came with your computer.

NOTICE: Before you reinstall drivers, make sure that your computer is undocked.

To install a driver or utility from your Drivers and Utilities CD, perform the following steps:

1.Save your work in all open programs.

2.Insert your Drivers and Utilities CD into the CD or DVD drive.

In most cases, the CD should start running automatically. If it does not, start Microsoft® Windows® Explorer, click your CD drive directory to display the CD contents, and then click the Start.htm file.

3.Click a language button to select your preferred user interface language.

The System Software screen appears, displaying a list of operating systems (Software by Operating System) and an All Software category.

4.Under Software by Operating System, click your operating system to display a list of drivers, a Utilities subdirectory, and a

Documentation subdirectory.

5.Click the type of driver (for example, Audio) or the utility you want to install. A link appears for the specific driver or utility used by your computer.

6.Click the link to display the Languages screen.

7.Click your preferred language for the driver or utility (if available) or click Multiple.

8.At the driver information screen, do one of the following:

•Click the Install button (if present) to start the automatic installation. At the dialog box, select Run this program from its current location and then follow the screen prompts to complete the installation.

•If no Install button is present, automatic installation is not an option. For installation instructions, either go to the appropriate procedure below or click the Extract button, follow the extracting instructions, and read the readme file.

NOTE: If instructed to navigate to the driver files, click the CD directory on the driver information screen to display the files associated with that driver.

Installing the Asset Tag Utility

1.Insert the Drivers and Utilities CD.

2.Double-click the My Computer icon on your desktop.

3.Double-click the icon for your CD or DVD drive.

4.Double-click the folder for your operating system.

5.Double-click the folder for the utilities.

6.Copy the Asset Tag utility on the Drivers and Utilities CD to the c:\dell\util directory on your hard drive.

To use the utility, see "Assigning an Asset Tag."

Installing the Internal Modem and Network Adapter Drivers (Optional)

If you ordered the internal modem, you need to reinstall the modem driver.

If you ordered the combination modem/network adapter, you need to reinstall both the modem and network adapter drivers.

To install a modem or network adapter driver, use the appropriate procedure in this section, depending on your operating system.

Installing the Modem or Network Adapter Driver for Windows 2000

1.Save your work and insert your Drivers and Utilities CD.

2.Click the Start button, point to Settings, and double-click Control Panel.

3.In the Control Panel window, double-click the System icon.

4.In the System Properties window, click the Hardware tab.

5.Click the Device Manager... button, and look beneath Other Devices.

If you are installing a modem driver, click PCI Simple Communications Controller. If you are installing a network adapter, click Ethernet Controller.

6.From the pull-down menu, click Action, and select Properties.

7.Click the Reinstall Driver button, and click Next.

8.Verify that Search for a suitable driver for my device (Recommended) is selected, and click Next.

9.Verify that CD-ROM drives is selected, and click Next.

10.When the search is complete and the appropriate driver found, click Next.

11.Click Finish to complete installation of the modem driver.

Installing the Modem or Network Adapter Driver for Windows Me

1.Save your work and insert your Drivers and Utilities CD.

2.Click the Start button, point to Settings, and click Control Panel.

3.In the Control Panel window, double-click the System icon.

NOTE: To see the System icon, you may need to click the View all control panel options link at the left side of the screen.

4.In the System Properties window, click the Device Manager tab, and look beneath Other Devices.

If you are installing a modem, click PCI Communication Device.

If you are installing a network adapter, click PCI Ethernet Controller.

5.Click the Properties button.

6.Click the Reinstall Driver button.

7.Verify that Automatic search for a better driver (Recommended) is selected, and click Next. If you are installing a network adapter, click Finish, and then click Yes to restart the computer.

If you are installing a modem, perform the following steps:

a.In the Select Other Driver window, look under the Location column for a path containing WINME.

b.Under Device Description, click on the name corresponding to the WINME line, and click OK to confirm.

c.Click Finish, and then click Yes to restart the computer.

Installing Network Adapter Drivers for Windows NT®

NOTE: Check with your network administrator about how to set up the Microsoft TCP/IP Properties window for your computer before performing the following procedure.

1.Save your work in all open application programs.

2.Insert the Drivers and Utilities CD into the CD or DVD drive.

3.Click the Start button, and then click Run.

4.In the Run window, type the following line:

x:\start.htm

where x is your CD drive letter.

5.Click to select the appropriate language.

6.Click All Software.

7.Under Name, click the link to the device you are installing.

8.Under Installation Instructions, make a note of the path in the CD Directory link. For example:

comm.\R18322

9.Click the CD Directory link.

10.Double-click Drivers.

11.Double-click Lan.

12.Double-click NT_Softex_APM.

13.Double click setup.exe.

14.When the installation is complete, click No, I will restart my computer later.

15.Click Finish.

16.Click the Start button, point to Settings, and click Control Panel.

17.In the Control Panel window, double-click the Network icon.

18.In the Network window, click Adapters.

19.Click the Add... button, and then click the Have Disk... button.

20.In the Have Disk window, type the following line:

x:\path\Drivers\LAN\Win95_NT

where x is your CD drive letter and path is the path in the CD Directory link.

21.Click OK.

22.Verify that the correct device to be installed is highlighted and click OK.

23.In the Setup window, click OK.

24.In the Network window, click Close.

25.In the Microsoft TCP/IP Properties window, select the device you are installing in the Adapters field. Complete the IP address information as directed by your network administrator. Click OK.

26.Click Yes to restart your computer with the Drivers and Utilities CD in the CD or DVD drive.

Installing Internal Modem Drivers for Windows NT

1.If you have not already done so, perform steps 2 through 14 under Installing Network Adapter Drivers to install Advanced Power Management (APM) support.

2.After the computer restarts, click the Start button, and then click Run.

3.In the Run window, type the following line:

x:\start.htm

where x is your CD drive letter.

4.Click to select the appropriate language.

5.Click All Software.

6.Under Name, click the link to the device you are installing.

7.Click the CD Directory link.

8.Double-click Drivers.

9.Double-click Modem.

10.Double-click NT.

11.Double-click MdmSetup.

12.Double-click setup.exe.

13.In the Modem Setup window, click the Install button.

14.In the Mini-PCI Winmodem window, click OK to confirm the highlighted COM Port number.

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