BlackBerry Pearl 8120 User Guide
User Guide
BlackBerry 8120 Smartphone
SWDT215510-215510-1001044648-001
Contents
BlackBerry basics ............................................................................................................................................................................................................................... 11
About typing input methods ........................................................................................................................................................................................................................ 11
Type text using SureType technology ........................................................................................................................................................................................................ 11
Switch typing input methods ....................................................................................................................................................................................................................... 11
Switch applications ...................................................................................................................................................................................................................................... 12
Assign an application to a Convenience key ............................................................................................................................................................................................ 12
Set owner information ................................................................................................................................................................................................................................. 12
Turn on standby mode ................................................................................................................................................................................................................................. 12
About links ..................................................................................................................................................................................................................................................... 12
Create a link for a PIN .................................................................................................................................................................................................................................. 12
Expand a folder ............................................................................................................................................................................................................................................. 13
Collapse a folder ........................................................................................................................................................................................................................................... 13
BlackBerry basics shortcuts ........................................................................................................................................................................................................................ 13
BlackBerry basics troubleshooting ............................................................................................................................................................................................................. 13
Shortcuts ............................................................................................................................................................................................................................................. 15
BlackBerry basics shortcuts ........................................................................................................................................................................................................................ 13
Phone shortcuts ............................................................................................................................................................................................................................................ 15
Camera and video camera shortcuts ......................................................................................................................................................................................................... 16
Message shortcuts ....................................................................................................................................................................................................................................... 16
Typing shortcuts ........................................................................................................................................................................................................................................... 16
Search shortcuts ........................................................................................................................................................................................................................................... 17
Attachment shortcuts ................................................................................................................................................................................................................................... 17
Browser shortcuts ......................................................................................................................................................................................................................................... 18
Media shortcuts ............................................................................................................................................................................................................................................ 18
Map shortcuts ............................................................................................................................................................................................................................................... 19
Calendar shortcuts ....................................................................................................................................................................................................................................... 19
Phone ................................................................................................................................................................................................................................................... 21
Phone basics .................................................................................................................................................................................................................................................. 21
Emergency calls ........................................................................................................................................................................................................................................... 23
Volume ........................................................................................................................................................................................................................................................... 23
Voice dialing ................................................................................................................................................................................................................................................. 24
Voice mail ..................................................................................................................................................................................................................................................... 26
Speed dial ...................................................................................................................................................................................................................................................... 27
Conference calls ........................................................................................................................................................................................................................................... 27
Caller ID ........................................................................................................................................................................................................................................................ 28
Call logs ......................................................................................................................................................................................................................................................... 29
Call waiting .................................................................................................................................................................................................................................................... 31
Call forwarding .............................................................................................................................................................................................................................................. 31
Call blocking ................................................................................................................................................................................................................................................. 33
Fixed dialing ................................................................................................................................................................................................................................................. 34
Smart dialing ................................................................................................................................................................................................................................................ 35
TTY support ................................................................................................................................................................................................................................................... 36
Multiple phone numbers ............................................................................................................................................................................................................................. 37
Phone options ............................................................................................................................................................................................................................................... 37
Phone shortcuts ............................................................................................................................................................................................................................................ 15
Phone troubleshooting ............................................................................................................................................................................................................................... 39
Voice dialing ...................................................................................................................................................................................................................................... 24
Make a call using a voice command ......................................................................................................................................................................................................... 24
Dial an extension using a voice command ............................................................................................................................................................................................... 25
Check your phone number using a voice command ............................................................................................................................................................................... 25
Check the wireless coverage level using a voice command .................................................................................................................................................................. 43
Check the battery power level using a voice command ........................................................................................................................................................................ 43
Change the voice dialing language .......................................................................................................................................................................................................... 25
Turn off choice lists for voice commands ................................................................................................................................................................................................. 25
Set the matching sensitivity level for voice commands ......................................................................................................................................................................... 25
Turn off voice prompts ................................................................................................................................................................................................................................ 25
Set playback options for voice dialing ...................................................................................................................................................................................................... 26
Improve voice recognition of numbers ..................................................................................................................................................................................................... 26
Use a headset ............................................................................................................................................................................................................................................... 23
Voice dialing troubleshooting ................................................................................................................................................................................................................... 45
Camera and video camera ............................................................................................................................................................................................................... 47
Take a picture .............................................................................................................................................................................................................................................. 47
Zoom in to or out from a subject ................................................................................................................................................................................................................ 47
View the number of remaining pictures ................................................................................................................................................................................................... 47
Record a video .............................................................................................................................................................................................................................................. 47
View the amount of memory available for recording videos ................................................................................................................................................................. 47
Camera and video camera options ........................................................................................................................................................................................................... 48
Camera and video camera shortcuts ......................................................................................................................................................................................................... 16
Camera and video camera troubleshooting ............................................................................................................................................................................................ 50
Email messages .................................................................................................................................................................................................................................. 51
Email message basics ................................................................................................................................................................................................................................... 51
Email message folders ................................................................................................................................................................................................................................ 54
Sent messages ............................................................................................................................................................................................................................................. 54
Email message filters .................................................................................................................................................................................................................................. 56
Email message forwarding ......................................................................................................................................................................................................................... 59
Message options .......................................................................................................................................................................................................................................... 60
Message list options .................................................................................................................................................................................................................................... 62
Message shortcuts ....................................................................................................................................................................................................................................... 16
Message troubleshooting ........................................................................................................................................................................................................................... 65
PIN messages .................................................................................................................................................................................................................................... 69
PIN message basics .................................................................................................................................................................................................................................... 69
Sent messages ............................................................................................................................................................................................................................................. 54
Message list options .................................................................................................................................................................................................................................... 62
Message shortcuts ....................................................................................................................................................................................................................................... 16
Message troubleshooting ........................................................................................................................................................................................................................... 65
SMS text messages ........................................................................................................................................................................................................................... 79
SMS text message basics ............................................................................................................................................................................................................................ 79
Sent messages ............................................................................................................................................................................................................................................. 54
Cell broadcasting ......................................................................................................................................................................................................................................... 82
Message options .......................................................................................................................................................................................................................................... 60
Message list options .................................................................................................................................................................................................................................... 62
Message shortcuts ....................................................................................................................................................................................................................................... 16
Message troubleshooting ........................................................................................................................................................................................................................... 65
MMS messages .................................................................................................................................................................................................................................. 91
MMS message basics ................................................................................................................................................................................................................................... 91
MMS message attachments ....................................................................................................................................................................................................................... 95
Message options .......................................................................................................................................................................................................................................... 60
Message list options .................................................................................................................................................................................................................................... 62
Message shortcuts ....................................................................................................................................................................................................................................... 16
Message troubleshooting ........................................................................................................................................................................................................................... 65
Typing ................................................................................................................................................................................................................................................ 103
Typing basics .............................................................................................................................................................................................................................................. 103
Typing input methods ................................................................................................................................................................................................................................ 105
Spelling checker ......................................................................................................................................................................................................................................... 106
Custom dictionary ...................................................................................................................................................................................................................................... 108
AutoText ...................................................................................................................................................................................................................................................... 109
Typing shortcuts ........................................................................................................................................................................................................................................... 16
Typing troubleshooting ............................................................................................................................................................................................................................... 111
Search ................................................................................................................................................................................................................................................. 113
About search ................................................................................................................................................................................................................................................ 113
Search for messages ................................................................................................................................................................................................................................... 113
Search criteria .............................................................................................................................................................................................................................................. 113
View a list of saved searches ..................................................................................................................................................................................................................... 114
Change a saved search .............................................................................................................................................................................................................................. 114
Delete a saved search ................................................................................................................................................................................................................................ 114
Search for messages by contact or subject ............................................................................................................................................................................................. 114
Search for text in a message, attachment, or web page ........................................................................................................................................................................ 53
Search for organizer data .......................................................................................................................................................................................................................... 115
Search shortcuts ........................................................................................................................................................................................................................................... 17
Attachments ...................................................................................................................................................................................................................................... 117
Attachment basics ....................................................................................................................................................................................................................................... 117
Document attachments .............................................................................................................................................................................................................................. 118
Spreadsheet attachments .......................................................................................................................................................................................................................... 119
Media attachments .................................................................................................................................................................................................................................... 120
Presentation attachments ........................................................................................................................................................................................................................ 120
vCard contact attachments ....................................................................................................................................................................................................................... 121
Attachment shortcuts ................................................................................................................................................................................................................................... 17
Attachment troubleshooting ..................................................................................................................................................................................................................... 122
Synchronization ............................................................................................................................................................................................................................... 123
About synchronization ............................................................................................................................................................................................................................... 123
Prerequisites: Wireless email reconciliation ........................................................................................................................................................................................... 123
Reconcile email messages over the wireless network .......................................................................................................................................................................... 123
Delete email messages over the wireless network ................................................................................................................................................................................ 123
Prerequisites: Wireless data synchronization ........................................................................................................................................................................................ 124
Synchronize organizer data over the wireless network ........................................................................................................................................................................ 124
About synchronization conflicts ............................................................................................................................................................................................................... 124
Manage email reconciliation conflicts .................................................................................................................................................................................................... 124
Manage data synchronization conflicts .................................................................................................................................................................................................. 125
About backing up and restoring device data ......................................................................................................................................................................................... 125
Prerequisites: Wireless data restoration ................................................................................................................................................................................................. 125
Delete all device data ................................................................................................................................................................................................................................ 125
Empty the deleted items folder on your computer from your device ................................................................................................................................................. 126
Synchronization troubleshooting ............................................................................................................................................................................................................ 126
Browser ............................................................................................................................................................................................................................................. 129
Browser basics ............................................................................................................................................................................................................................................ 129
Links, pictures, and web page addresses ................................................................................................................................................................................................. 131
Browser bookmarks .................................................................................................................................................................................................................................... 133
Web feeds .................................................................................................................................................................................................................................................... 136
Browser options .......................................................................................................................................................................................................................................... 138
Browser security ......................................................................................................................................................................................................................................... 140
Browser push ............................................................................................................................................................................................................................................... 143
Browser shortcuts ......................................................................................................................................................................................................................................... 18
Browser troubleshooting ........................................................................................................................................................................................................................... 144
Applications ..................................................................................................................................................................................................................................... 147
Add an application ..................................................................................................................................................................................................................................... 147
View properties for an application ........................................................................................................................................................................................................... 147
Delete a third-party application .............................................................................................................................................................................................................. 147
Receive a device password prompt before you add an application .................................................................................................................................................... 147
View the size of an application database ............................................................................................................................................................................................... 147
Application troubleshooting ..................................................................................................................................................................................................................... 148
Media ................................................................................................................................................................................................................................................. 149
Media file management ............................................................................................................................................................................................................................ 149
Songs, ring tones, videos, and voice notes .............................................................................................................................................................................................. 151
Playlists ........................................................................................................................................................................................................................................................ 154
Pictures ........................................................................................................................................................................................................................................................ 156
Media card options .................................................................................................................................................................................................................................... 159
Media shortcuts ............................................................................................................................................................................................................................................ 18
Media troubleshooting ............................................................................................................................................................................................................................... 161
Maps .................................................................................................................................................................................................................................................. 163
Map basics ................................................................................................................................................................................................................................................... 163
Navigation ................................................................................................................................................................................................................................................... 164
Map options ................................................................................................................................................................................................................................................ 165
Map shortcuts ............................................................................................................................................................................................................................................... 19
Maps troubleshooting ............................................................................................................................................................................................................................... 166
GPS technology ............................................................................................................................................................................................................................... 167
About GPS technology .............................................................................................................................................................................................................................. 167
Get your GPS location ............................................................................................................................................................................................................................... 167
Prevent others from tracking your location ........................................................................................................................................................................................... 167
GPS technology troubleshooting ............................................................................................................................................................................................................. 167
Contacts ........................................................................................................................................................................................................................................... 169
Contact basics ............................................................................................................................................................................................................................................ 169
Mailing lists .................................................................................................................................................................................................................................................. 171
Caller ID ........................................................................................................................................................................................................................................................ 28
Categories .................................................................................................................................................................................................................................................... 173
Address lookup ........................................................................................................................................................................................................................................... 174
SIM card phone book ................................................................................................................................................................................................................................. 175
Contact list options .................................................................................................................................................................................................................................... 176
Contact troubleshooting ............................................................................................................................................................................................................................ 177
Calendar ............................................................................................................................................................................................................................................ 179
Calendar basics .......................................................................................................................................................................................................................................... 179
Meetings ....................................................................................................................................................................................................................................................... 181
Calendar options ........................................................................................................................................................................................................................................ 183
Multiple calendars ..................................................................................................................................................................................................................................... 186
Calendar shortcuts ....................................................................................................................................................................................................................................... 19
Calendar troubleshooting ......................................................................................................................................................................................................................... 187
Tasks .................................................................................................................................................................................................................................................. 189
Task basics .................................................................................................................................................................................................................................................. 189
Categories .................................................................................................................................................................................................................................................... 173
Task list options .......................................................................................................................................................................................................................................... 192
Memos ............................................................................................................................................................................................................................................... 195
Memo basics ............................................................................................................................................................................................................................................... 195
Categories .................................................................................................................................................................................................................................................... 173
Memo list options ....................................................................................................................................................................................................................................... 197
Alarm ................................................................................................................................................................................................................................................. 199
About the alarm ......................................................................................................................................................................................................................................... 199
Turn on the alarm ...................................................................................................................................................................................................................................... 199
Silence the alarm ....................................................................................................................................................................................................................................... 199
Calculator ......................................................................................................................................................................................................................................... 201
Use the calculator ...................................................................................................................................................................................................................................... 201
Convert a measurement ............................................................................................................................................................................................................................ 201
Bluetooth technology .................................................................................................................................................................................................................... 203
Bluetooth technology basics .................................................................................................................................................................................................................... 203
Bluetooth technology options ................................................................................................................................................................................................................. 205
Bluetooth technology troubleshooting .................................................................................................................................................................................................. 207
Date and time ................................................................................................................................................................................................................................. 209
Set the date and time ............................................................................................................................................................................................................................... 209
Get the date and time from the wireless network automatically ...................................................................................................................................................... 209
Date and time troubleshooting ............................................................................................................................................................................................................... 209
Notification profiles ........................................................................................................................................................................................................................ 211
Notification basics ...................................................................................................................................................................................................................................... 211
LED notification .......................................................................................................................................................................................................................................... 213
Custom notification .................................................................................................................................................................................................................................... 214
Notification profile troubleshooting ....................................................................................................................................................................................................... 216
BlackBerry Messenger ................................................................................................................................................................................................................... 219
Contacts ....................................................................................................................................................................................................................................................... 219
Conversations .............................................................................................................................................................................................................................................. 221
Availability .................................................................................................................................................................................................................................................. 223
Display and keyboard .................................................................................................................................................................................................................... 225
Backlighting ............................................................................................................................................................................................................................................... 225
Display options .......................................................................................................................................................................................................................................... 225
Keyboard options ....................................................................................................................................................................................................................................... 227
Themes ........................................................................................................................................................................................................................................................ 228
Display troubleshooting ........................................................................................................................................................................................................................... 229
Language ........................................................................................................................................................................................................................................... 231
Change the display language ................................................................................................................................................................................................................... 231
Add a display language ............................................................................................................................................................................................................................. 231
Delete a display language ......................................................................................................................................................................................................................... 231
About typing input languages ................................................................................................................................................................................................................. 106
Change the typing input language ......................................................................................................................................................................................................... 106
Switch typing input methods ....................................................................................................................................................................................................................... 11
Turn off the shortcut for switching typing input languages ............................................................................................................................................................... 232
Change the input options for SureType technology ............................................................................................................................................................................ 106
Change the voice dialing language .......................................................................................................................................................................................................... 25
Set display options for contacts ............................................................................................................................................................................................................... 177
Language troubleshooting ....................................................................................................................................................................................................................... 233
Wireless network coverage ........................................................................................................................................................................................................... 235
Find information about wireless coverage indicators .......................................................................................................................................................................... 235
Turn off a wireless connection ................................................................................................................................................................................................................ 235
Network connection indicators ............................................................................................................................................................................................................... 235
Turn on wireless coverage notification ................................................................................................................................................................................................... 214
Check the wireless coverage level using a voice command .................................................................................................................................................................. 43
About the preferred wireless network list ............................................................................................................................................................................................. 236
Add a wireless network to the preferred wireless network list .......................................................................................................................................................... 236
Change the order of preferred wireless networks ................................................................................................................................................................................ 237
Delete a wireless network from the preferred wireless network list ................................................................................................................................................. 237
Turn off data service .................................................................................................................................................................................................................................. 238
About roaming ........................................................................................................................................................................................................................................... 238
Switch wireless networks manually ........................................................................................................................................................................................................ 238
Verify the status of network connections and services ....................................................................................................................................................................... 238
Wi-Fi connection settings ........................................................................................................................................................................................................................ 239
Advanced Wi-Fi connection settings ...................................................................................................................................................................................................... 242
UMA connection settings ......................................................................................................................................................................................................................... 244
Wireless network coverage troubleshooting ......................................................................................................................................................................................... 244
Power, battery, and memory ......................................................................................................................................................................................................... 247
Turn off your device ................................................................................................................................................................................................................................... 247
Set your device to turn on and turn off automatically ......................................................................................................................................................................... 247
Check the battery power level ................................................................................................................................................................................................................. 247
Check the battery power level using a voice command ........................................................................................................................................................................ 43
Reset the device ......................................................................................................................................................................................................................................... 247
Extend battery life ..................................................................................................................................................................................................................................... 247
SIM card ........................................................................................................................................................................................................................................... 249
About the SIM card phone book ............................................................................................................................................................................................................... 175
Add a contact to your SIM card ............................................................................................................................................................................................................... 175
Copy contacts from your SIM card to your address book ..................................................................................................................................................................... 175
Copy a contact from your address book to your SIM card ................................................................................................................................................................... 176
Change a SIM card contact ...................................................................................................................................................................................................................... 176
Delete a SIM card contact ........................................................................................................................................................................................................................ 176
Store SMS text messages on your SIM card ............................................................................................................................................................................................ 84
About SIM card security ........................................................................................................................................................................................................................... 250
Protect your SIM card with a PIN code ................................................................................................................................................................................................... 251
Change the SIM card PIN code ................................................................................................................................................................................................................ 251
Change the display name for a phone number ..................................................................................................................................................................................... 251
Security ............................................................................................................................................................................................................................................ 253
Security basics ........................................................................................................................................................................................................................................... 253
Password keeper ........................................................................................................................................................................................................................................ 254
Encryption .................................................................................................................................................................................................................................................. 256
Memory cleaning ....................................................................................................................................................................................................................................... 258
Advanced security ..................................................................................................................................................................................................................................... 259
Smart cards ................................................................................................................................................................................................................................................. 261
Software tokens ......................................................................................................................................................................................................................................... 262
VPN settings .............................................................................................................................................................................................................................................. 262
Security troubleshooting .......................................................................................................................................................................................................................... 264
Third-party application control .................................................................................................................................................................................................. 265
About permissions for third-party applications ................................................................................................................................................................................... 265
Reset connection permissions for third-party applications .............................................................................................................................................................. 265
About direct Internet connections for third-party applications ........................................................................................................................................................ 265
Set up a direct Internet connection for a third-party application ..................................................................................................................................................... 265
Set permissions for a third-party application ....................................................................................................................................................................................... 265
Connection permissions for third-party applications ......................................................................................................................................................................... 266
Interaction permissions for third-party applications .......................................................................................................................................................................... 266
Data permissions for third-party applications ...................................................................................................................................................................................... 267
BrickBreaker ................................................................................................................................................................................................................................... 269
About BrickBreaker ................................................................................................................................................................................................................................... 269
BrickBreaker capsules .............................................................................................................................................................................................................................. 269
BrickBreaker scoring ................................................................................................................................................................................................................................. 270
Play BrickBreaker ...................................................................................................................................................................................................................................... 270
Adjust the volume ........................................................................................................................................................................................................................................ 23
Set the paddle speed ................................................................................................................................................................................................................................ 270
Submit a score to the BrickBreaker high score web site ...................................................................................................................................................................... 271
Check the high scores on the BrickBreaker web site ............................................................................................................................................................................ 271
Service books ................................................................................................................................................................................................................................... 273
About service books ................................................................................................................................................................................................................................... 273
Accept a service book ............................................................................................................................................................................................................................... 273
Delete a service book ................................................................................................................................................................................................................................ 273
Troubleshooting .............................................................................................................................................................................................................................. 275
BlackBerry basics troubleshooting ............................................................................................................................................................................................................. 13
Phone troubleshooting ............................................................................................................................................................................................................................... 39
Voice dialing troubleshooting ................................................................................................................................................................................................................... 45
Camera and video camera troubleshooting ............................................................................................................................................................................................ 50
Message troubleshooting ........................................................................................................................................................................................................................... 65
Typing troubleshooting ............................................................................................................................................................................................................................... 111
Attachment troubleshooting ..................................................................................................................................................................................................................... 122
Synchronization troubleshooting ............................................................................................................................................................................................................ 126
Browser troubleshooting ........................................................................................................................................................................................................................... 144
Application troubleshooting ..................................................................................................................................................................................................................... 148
Media troubleshooting ............................................................................................................................................................................................................................... 161
Maps troubleshooting ............................................................................................................................................................................................................................... 166
Contact troubleshooting ............................................................................................................................................................................................................................ 177
Calendar troubleshooting ......................................................................................................................................................................................................................... 187
Bluetooth technology troubleshooting .................................................................................................................................................................................................. 207
Date and time troubleshooting ............................................................................................................................................................................................................... 209
Notification profile troubleshooting ....................................................................................................................................................................................................... 216
Display troubleshooting ........................................................................................................................................................................................................................... 229
Language troubleshooting ....................................................................................................................................................................................................................... 233
Wireless network coverage troubleshooting ......................................................................................................................................................................................... 244
Security troubleshooting .......................................................................................................................................................................................................................... 264
Diagnostic reports ..................................................................................................................................................................................................................................... 288
Wi-Fi diagnostic reports ........................................................................................................................................................................................................................... 290
Glossary ........................................................................................................................................................................................................................................... 293
Legal notice ..................................................................................................................................................................................................................................... 297
BlackBerry basics
About typing input methods
You can type on your BlackBerry® device using the SureType® input method or the multi-tap input method.
SureType technology combines a traditional phone-style key layout with a familiar computer-style letter layout that is designed to provide
a quick and comfortable typing and dialing experience.
SureType technology is designed to predict words as you type them. When you use SureType technology, you press the letter key for each
letter in a word once until the word appears in a list that appears on the screen. For example, to type run, you would press the R key once,
the U key once, and so on until run appears in the list.
When you use multi-tap, you press a letter key once to type the first letter on the key and twice to type the second letter. For example, to
type run, you would press the key twice, the key once, and the key twice.
SureType technology is the default typing input method for most fields. Multi-tap is the default typing input method for phone number
and password fields.
Type text using SureType technology
1. Press the letter key once for each letter in a word.
2. Perform one of the following actions:
• To select an item from the list that appears when you type and start typing a new word, highlight the item. Press the
Enter key.
• To select an item from the list that appears when you type and continue typing the same word, click the item.
• To change a letter in a word that you are typing, highlight the letter. Click the alternate letter that appears on the screen.
To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternate letter that appears
on the screen.
Switch typing input methods
1. In the device options, click Language.
2. Perform one of the following actions:
• To use the multi-tap input method, set the Input Language field to <Language> Multitap.
• To use the SureType® input method, set the Input Language field to <Language>.
3. Press the Menu key.
4. Click Save.
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Switch applications
1. In any application, press the Menu key.
2. Click Switch Application.
3. Perform one of the following actions:
• If the application that you want to switch to appears, highlight an application and press the Enter key.
• If the application that you want to switch to does not appear, highlight Home Screen and press the Enter key.
Assign an application to a Convenience key
Your BlackBerry® device has one Convenience key on the left side of the device and one on the right side. Depending on your theme, you
might not be able to change the application that is assigned to a Convenience key.
1. In the device options, click Screen/Keyboard.
2. Set the Convenience Key Opens fields.
3. Press the Menu key.
4. Click Save.
Set owner information
1. In the device options, click Owner.
2. Type your contact information.
3. Press the Menu key.
4. Click Save.
Turn on standby mode
If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device.
Hold the Mute key.
To turn off standby mode, press the Mute key again.
About links
Links appear on your BlackBerry® device as underlined text. You can have links to various items such as phone numbers, web sites, and
email addresses and can use these links to make calls, visit web sites, or start composing messages quickly.
Create a link for a PIN
You can create a link for a PIN in messages, calendar entries, tasks, or memos. If you click the link, you can send a PIN message.
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When typing text, type pin: and the PIN.
Expand a folder
1. Click a folder with a plus sign (+) beside it.
2. If necessary, click Expand.
Collapse a folder
1. Click a folder with a minus sign (-) beside it.
2. If necessary, click Collapse.
BlackBerry basics shortcuts
• To move the cursor, roll the trackball.
• To move back a screen, press the Escape key.
• To move to a list item or menu item, type the first letter of the item.
• To select or clear a check box, press the Space key.
• To view available values in a field, press the Alt key.
• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release
the Alt key.
• To return to the Home screen, press the End key.
• To delete a highlighted item, press the Backspace/Delete key.
On the Home screen
• To lock the keyboard, hold the asterisk (*) key. To unlock the keyboard, press the asterisk (*) key and the Send key.
• To lock the device, set a password. Hold the asterisk (*) key. To unlock the device, type your password. Press the Enter key.
• To switch between the active notification profile and the Vibrate notification profile, hold the # key.
BlackBerry basics troubleshooting
No application opens when I press a Convenience key
Verify that you have not deleted the application that you assigned to the key.
Assign a different application to the key.
Some features are not available on my device
Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might
not be available on your device.
13
If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some
features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator
appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator.
14
Shortcuts
BlackBerry basics shortcuts
• To move the cursor, roll the trackball.
• To move back a screen, press the Escape key.
• To move to a list item or menu item, type the first letter of the item.
• To select or clear a check box, press the Space key.
• To view available values in a field, press the Alt key.
• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release
the Alt key.
• To return to the Home screen, press the End key.
• To delete a highlighted item, press the Backspace/Delete key.
On the Home screen
• To lock the keyboard, hold the asterisk (*) key. To unlock the keyboard, press the asterisk (*) key and the Send key.
• To lock the device, set a password. Hold the asterisk (*) key. To unlock the device, type your password. Press the Enter key.
• To switch between the active notification profile and the Vibrate notification profile, hold the # key.
Phone shortcuts
• To answer a call, press the Send key.
• To insert a plus sign (+) when typing a phone number, hold 0.
• To add an extension to a phone number, press the X key. Type the extension number.
• To assign a speed dial number to a key, on the Home screen or in the phone, hold the key.
• To turn on the speakerphone during a call, press the period (.) key. To turn off the speakerphone during a call, press the period (.)
key.
• To check your voice mail, hold 1.
• To type a letter in a phone number field, hold the Alt key. Use the multi-tap input method to type the letter.
• To move to the top of the Phone screen, press the Space key.
• To view the last phone number that you typed in the phone, press the Space key and the Enter key. To dial the phone number,
press the Send key.
• To view your contact list in the phone, press the Space key. Hold the Send key.
• To switch phone numbers, in the phone, click your active phone number. Click a phone number.
15
Camera and video camera shortcuts
• To take a picture, press the Right Convenience key.
• To zoom in to a subject before taking a picture, press the Volume Up key.
• To zoom out from a subject before taking a picture, press the Volume Down key.
• To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key.
Message shortcuts
In a message
• To reply to a message, press the exclamation point (!) key.
• To reply to all, press the question mark (?) key.
• To forward a message, press the period (.) key.
• To move to the last cursor position after you close and reopen a received message, press 5.
In a message list
• To open a highlighted message, press the Enter key.
• To compose a message from a message list, press the comma (,) key.
• To view received messages, press the Alt key and 3.
• To view call logs, press the Alt key and the period (.) key.
• To view voice mail messages, press the Alt key and 7.
• To view SMS text messages, press the Alt key and the question mark (?) key.
• To view all your messages, press the Escape key.
Move around a message list
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
• To move to the top of a message list, press 1.
• To move to the bottom of a message list, press 7.
• To move up a message, press 2.
• To move down a message, press 8.
• To move to the next date, press 6.
• To move to the previous date, press 4.
Typing shortcuts
• To insert a period, press the Space key twice. The next letter is capitalized.
• To capitalize a letter, hold the letter key until the capitalized letter appears.
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• To type the alternate character on a key, press the Alt key and the character key.
• To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character.
For example, to type ü, hold 3 and roll the trackball to the left until ü is highlighted. Click the trackball.
• To type a number in a number field, press a number key. You do not need to press the Alt key.
• To type a number in a text field, hold the Alt key and press the number key.
• To type a letter in a number field, hold the Alt key and use the multi-tap input method.
• To turn on NUM lock, hold the Shift key and press the Alt key. To turn off NUM lock, press the Alt key.
• To switch typing input languages, in the device options, on the Language screen, verify that the Use Input Language Shortcut
field is set to Yes. Hold the Alt key and press the Enter key. Continue to hold the Alt key and highlight a language. Release the
Alt key.
• To type a long word quickly, type part of the word. In the list that appears when you type, highlight an item with the same initial
letters as the word that you want to type. Roll the trackball to the right. In the second list that appears on the screen, highlight the
word that you want to type. Press the Enter key.
Insert symbols
• To insert an at sign (@) or a period (.) in an email address field, press the Space key.
• To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again. Type the letter that appears below
the symbol.
Work with text
• To highlight a line of text, press the Shift key and roll the trackball up or down.
• To highlight text character by character, hold the Shift key and roll the trackball left or right.
• To cancel a text selection, press the Escape key.
• To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.
• To copy highlighted text when typing, press the Alt key and click the trackball.
• To paste highlighted text when typing, press the Shift key and click the trackball.
Search shortcuts
• To search for a contact in a list of contacts, type the contact name or initials separated by a space.
• To search for text in an attachment, press Q.
• To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view.
Press Q.
Attachment shortcuts
• To search for text in an attachment, press Q.
In a spreadsheet
• To move to a specific cell, press A.
• To view the content of a cell, press the Space key.
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• To switch worksheets, pressO. Highlight a worksheet. Press the Enter key.
In a presentation
• To switch presentation views, press Z.
• To move to the next slide, verify that you are viewing the presentation in slide view. Press 6.
• To move to the previous slide in slide view, verify that you are viewing the presentation in slide view. Press 4.
Browser shortcuts
• To insert a period (.) in the web address field, press the Space key.
• To insert a slash mark (/) in the web address field, press the Shift key and the Space key.
• To stop loading a web page, press the Escape key.
• To close the browser, hold the Escape key.
On a web page
• To switch between Column view and Page view, press the at sign (@) key.
• To move to a specific web page, press the period (.) key.
• To open the bookmark list, press 5.
• To add a bookmark, press the question mark (?) key.
• To follow a link, highlight or pause on the link. Press the Enter key.
• To hide the banner, press the exclamation point (!) key. To view the banner, press the exclamation point (!) key.
Navigate a web page
• To move up a screen, press 3.
• To move down a screen, press 9.
• To move to the top of a web page, press 1.
• To move to the bottom of a web page, press 7.
Media shortcuts
• To pause a video or song, press the Mute key. To resume playing a video or song, press the Mute key.
• To play the next song in a category, press N.
• To play the previous song in a category, press P.
• To amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting. Press
the Volume Up key four times quickly.
• To rotate a picture, press the comma (,) key.
• To zoom in to a picture, press 3. To zoom to the original picture size, press 5.
• To zoom out from a picture, press 9. To zoom to the original picture size, press 5.
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Map shortcuts
• To zoom in to a map, press L.
• To zoom out from a map, press O.
• To view status information at the top of a map, press Q. To hide status information at the top of a map, press Q.
• To view tracking information at the bottom of a map, press the Space key. To hide tracking information at the bottom of a map,
press the Space key.
• To move to the next direction on a route, press 6.
• To move to the previous direction on a route, press 4.
Calendar shortcuts
For shortcuts to work in Day view, in the calendar options, change the Enable Quick Entry field to No.
• To schedule an appointment, press the period (.) key.
• To move to the next day, week, or month, press 9.
• To move to the previous day, week, or month, press 3.
• To move up an hour, press 2.
• To move down an hour, press 8.
• To move to the current date, press the exclamation point (!) key.
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Phone
Phone basics
Find your phone number
In the phone, your phone number appears at the top of the screen. If you have more than one phone number associated with your
BlackBerry® device, your active phone number appears at the top of the screen.
Make a call
1. On the Home screen or in the phone, perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Highlight a contact or phone number.
2.
Press the
To end the call, press the key.
Answer a call
Press the Send key.
To end the call, press the End key.
Answer a second call
1. Press the Menu key.
2. Perform one of the following actions:
• To answer the incoming call and place the current call hold, click Answer - Hold Current.
• To answer the incoming call and end the current call, click Answer - Drop Current.
key.
Ignore a call
Press the End key.
Mute a call
During a call, press the Mute key.
To turn mute off, press the Mute key again.
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Place a call on hold
1. During a call, press the Menu key.
2. Click Hold.
To resume a call, press the Menu key. Click Resume.
Turn on the speakerphone
During a call, press the period (.) key.
Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see
the safety and product information booklet for your device.
Turn off the speakerphone
Perform one of the following actions:
• To turn off the speakerphone during a call, press the period (.) key again.
• To turn off the speakerphone and listen privately to a voice mail message, song, or video, press the Menu key. Click Activate
Handset Speaker.
Dial using numbers or letters
When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional
phone keypad.
• To type a number, press a number key.
• To type the first letter on a key, hold the Alt key. Press the letter key once.
• To type the second letter on a key, hold the Alt key. Press the letter key twice.
Switch applications during a call
1. During a call, press the Menu key.
2. Click Home Screen.
Note: If you switch to a different application and you want to end the call, press the End key.
Switch calls
1. Press the Menu key.
2. Click Swap.
Make a call when the device is locked
Verify that dialing from the Lock screen is turned on.
1. On the Lock screen, press the Enter key.
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2. Click Place Call.
3. Perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Click a contact or phone number.
4. Press the Send key.
To end the call, press the End key.
Use a headset
You can purchase an optional headset to use with your BlackBerry® device.
• To answer a call, press the headset button.
• To turn on mute during a call, press the headset button. To turn off mute, press the headset button again.
• To end a call, hold the headset button.
• To make a call using a voice command, hold the headset button. Say the command.
• To pause a song, press the headset button. To resume playing the song, press the headset button again.
For more information about using the headset, see the documentation that came with your headset.
Emergency calls
About emergency calls
Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is not inserted. If the connection to
the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network
automatically. If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency
numbers.
You can only make emergency calls by typing official emergency access numbers (for example, 911 in North America or 112 in countries
that are part of the European Union).
Make an emergency call
• If your keyboard or BlackBerry® device is unlocked, in the phone, type the emergency number. Press the Send key.
• If your keyboard or device is locked, press the Enter key. Click Emergency Call. Click Yes.
Volume
Adjust the volume
• To increase the volume, press the Volume Up key.
• To decrease the volume, press the Volume Down key.
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Change the default volume for calls
You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.
1. In the phone, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Default Call Volume field.
5. Press the Menu key.
6. Click Save.
Improve sound quality during a call
You can only change sound quality for the earpiece on your BlackBerry® device.
1. During a call, press the Menu key.
2. Click Enhance Call Audio.
3. Select a bass or treble option.
Improve sound quality for all calls
You can only change sound quality for the earpiece on your BlackBerry® device.
1. In the phone, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Enhance Call Audio field.
5. Press the Menu key.
6. Click Save.
Voice dialing
Make a call using a voice command
If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device
supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry® device.
You cannot make calls to emergency numbers using voice commands.
1. In the voice dialing application, wait for the sound.
2. Say "Call" and a contact name or phone number.
To end the call, press the End key.
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Dial an extension using a voice command
Verify that you have set smart dialing options.
You can dial extensions only within your company.
Say "Call extension" and the extension number.
Check your phone number using a voice command
1. In the voice dialing application, wait for the sound.
2. Say "Check my phone number."
Change the voice dialing language
Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your wireless service provider
or administrator.
1. In the device options, click Language.
2. Change the Voice Dialing Language field.
3. Press the Menu key.
4. Click Save.
Turn off choice lists for voice commands
1. In the device options, click Voice Dialing.
2. Set the Choice Lists field to Always Off.
3. Press the Menu key.
4. Click Save.
If your BlackBerry® device identifies more than one possible match to a voice command, your device selects the best match and dials the
phone number automatically.
Set the matching sensitivity level for voice commands
1. In the device options, click Voice Dialing.
2. Perform one of the following actions:
• To increase matches, set the Sensitivity field closer to Reject Less.
• To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More.
3. Press the Menu key.
4. Click Save.
Turn off voice prompts
1. In the voice dialing application, wait for the sound.
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2. Say "Turn prompts off."
Set playback options for voice dialing
1. In the device options, click Voice Dialing.
2. Perform any of the following actions:
• To turn off playback for phone numbers, set the Digit Playback field to Disabled.
• To turn off playback for contacts, set the Name Playback field to Disabled.
• To set how quickly playback for contacts occurs, set the Name Playback Speed field.
• To set the playback volume for contacts, set the Name Playback Volume field.
3. Press the Menu key.
4. Click Save.
Improve voice recognition of numbers
1. In the device options, click Voice Dialing.
2. Press the Menu key.
3. Click Adapt Digits.
4. Complete the instructions on the screen.
Voice mail
Check your voice mail
Verify that you have a voice mail access number.
Depending on your theme, you might be able to check your voice mail from the Home screen.
1. In the phone, press the Menu key.
2. Click Call Voice Mail.
Change the voice mail access number
If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail
system. If you have more than one phone number associated with your device, you can only set the voice mail access number for the active
phone number.
1. In the phone, press the Menu key.
2. Click Options.
3. Click Voice Mail.
4. Type a voice mail access number and a password.
5. Press the Menu key.
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6. Click Save.
Speed dial
Make a call using speed dial
You can make a call using speed dial in the phone, on the Home screen, in a message list, or in an open message.
Hold the key that you have assigned to the contact or phone number.
Assign a speed dial number to a key
1. In the phone, press the Menu key.
2. Click View Speed Dial List.
3. Click an unassigned key.
4. Click New Speed Dial.
5. Click a contact.
Change the contact assigned to a speed dial key
1. In the phone, press the Menu key.
2. Click View Speed Dial List.
3. Click a contact or phone number.
4. Perform one of the following actions:
• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.
• To assign the contact to a different speed dial key, click Move. Roll the trackball to move the contact to the new speed dial
key. Click the trackball.
• To delete the contact from the speed dial list, click Delete.
Conference calls
Make a conference call
1. During a call, press the Send key.
2. Type a phone number or highlight a contact.
3. Press the Send key.
4. During the second call, press the Menu key.
5. Click Join.
Note: When you add more than two numbers to a conference call, place the conference call on hold before you call the next phone number
or contact.
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Create a phone number link for a conference call
1. Type a phone number for the conference call bridge.
2. Type X and the access code.
Speak privately with a contact during a conference call
1. During a conference call, press the Menu key.
2. Click Split Call.
3. Click a contact.
To return to the conference call, press the Menu key. Click Join.
Disconnect a contact from a conference call
1. During a conference call, press the Menu key.
2. Click Drop Call.
3. Click a contact.
Leave a conference call
Verify that your wireless service provider supports this feature.
If you make a conference call, you can leave the conference call and the call continues without you.
1. During a conference call, press the Menu key.
2. Click Transfer.
Caller ID
Add a caller ID picture for a contact
1. In the address book, highlight a contact.
2. Press the Menu key.
3. Click Add Picture.
4. Highlight a picture.
5. Press the Menu key.
6. Click Select.
7. Center the picture in the box.
8. Click the trackball.
9. Click Crop and Save.
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