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Touchstone® TM604 Telephony Modem
User’s Guide
Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TM604 Telephony Modem brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service. Some models even provide a Lithium-Ion battery backup to provide continued telephone service during power outages.
The Touchstone Telephony Modem provides an Ethernet connection for use with either a single computer or home/office Local Area Network (LAN). In addition, the Touchstone Telephony Modem provides up to four separate lines of telephone service.
Installation is simple and your cable company will provide assistance to you for any special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Battery Installation and Replacement
Installing and Connecting Your Telephony Modem
Configuring Your Ethernet Connection
Using the Telephony Modem
Troubleshooting
Glossary
Export Regulations
This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration authorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohibited.
Copyright © 2005–2010 ARRIS. All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to ARRIS.
ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS. All other trademarks and registered trademarks are the property of their respective holders.
Protected under one or more of the following U.S. patents: 7,031,435; 7,100,011. Other patents pending.
ARSVD01097
Release 6 Standard 1.3 February 2010
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Safety Requirements
ARRIS Telephony Modems comply with the applicable requirements for performance, construction, labeling, and information when used as outlined below:
CAUTION
Risk of shock
Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only!
CAUTION
Potential equipment damage Potential loss of service
Connecting the Telephony Modem to existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltages. Cancellation of telephone service is not adequate. Failure to do so may result in loss of service and/or permanent damage to the Telephony Modem.
CAUTION
Risk of explosion
Replacing the battery with an incorrect type can cause product failure and a risk of battery explosion. Dispose of used batteries according to the instructions.
•The Telephony Modem is designed to be connected directly to a telephone.
•Connecting the Telephony Modem to the home’s existing telephone wiring should only be performed by a professional installer.
•Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming pool, etc.), to avoid risk of electrocution.
•Do not use spray cleaners or aerosols on the Telephony Modem.
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•Avoid using and/or connecting the equipment during an electrical storm, to avoid risk of electrocution.
•Do not use the telephone to report a gas leak in the vicinity of the leak.
•Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition source (i.e. heat registers, space heaters, fireplaces, etc.).
•Use only the power supply and power cord included with the equipment.
•Equipment should be installed near the power outlet and should be easily accessible.
•The shield of the coaxial cable must be connected to earth (grounded) at the entrance to the building in accordance with applicable national electrical installation codes. In the U.S., this is required by NFPA 70 (National Electrical Code) Article 820. In the European Union and in certain other countries, CATV installation equipotential bonding requirements are specified in IEC 60728-11, Cable networks for television signals, sound signals and interactive services, Part 11: Safety. This equipment is intended to be installed in accordance with the requirements of IEC 60728-11 for safe operation.
If the equipment is to be installed in an area serviced by an IT power line network, as is found in many areas of Norway, special attention should be given that the installation is in accordance with IEC 60728-11, in particular Annex B and Figure B.4.
•In areas of high surge events or poor grounding situations and areas prone to lightning strikes, additional surge protection may be required (i.e. PF11VNT3 from American Power Conversion) on the AC, RF, Ethernet and Phone lines.
•When the Telephony Modem is connected to a local computer, the computer must be properly grounded to the building/residence AC ground network. All plug-in cards within the computer must be properly installed and grounded to the computer frame per the manufacturer’s specifications.
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FCC Part 15
This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
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European Compliance
This product complies with the provisions of the Electromagnetic Compatibility (EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Voltage Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such, this product bears the CE marking in accordance with the above applicable Directive(s).
A copy of the Declaration of Conformity may be obtained from: ARRIS International, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024.
As indicated by this symbol, disposal of this product or battery is governed by Directive 2002/96/EC of the European Parliament and of the Council on waste electrical and electronic equipment (WEEE). WEEE could potentially prove harmful to the environment; as such, upon disposal of the Telephony Modem the Directive requires that this product must not be disposed as unsorted municipal waste, but rather collected separately and disposed of in accordance with local WEEE ordinances.
This product complies with directive 2002/95/EC of the European Parliament and of the Council of 27 January 2003 on the restriction of the use of certain hazardous substances (RoHS) in electrical and electronic equipment.
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Getting Started
About Your New Telephony Modem
The Touchstone TM604 Telephony Modem is DOCSIS® compliant with the following features:
•Speed: much faster than dialup or ISDN service
•Convenience: supports Ethernet connections
•Flexibility: provides up to four independent lines of telephone service as well as high speed data
•Compatibility: supports tiered data services (if offered by your cable company)
What’s in the Box?
Make sure you have the following items before proceeding. Call your cable company for assistance if anything is missing.
•Telephony Modem
•Power Cord
•Quick Installation Guide
•Ethernet Cable
•Mini CD-ROM (80mm disc)
Note: An adapter is required for slot-loading drives. Adapter is not included.
•End User License Agreement
What’s on the CD?
The CD provides the following items:
•Quick Install Guide
•User’s Guide
•Wall-Mount Template and Instructions
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Coax Cable
Phone Cable
Items You Need
If you are installing the Telephony Modem yourself, make sure you have the following items on hand before continuing:
•Telephony modem package: see What’s in the Box? for a list of items in the package.
•Coaxial cable (coax): as shown in the image to the left, this is a thin cable with a connector on each end. It is the same kind of wire used to connect to your television for cable TV. You can buy coax from any electronics retailer and many discount stores; make sure it has connectors on both ends. There are two types of connectors, slip-on and screw-on; the screw-on connectors are best for use with your Telephony Modem. The coax should be long enough to reach from your Telephony Modem to the nearest cable outlet.
•Phone Cable: as shown in the image to the left, this is a standard phone cable with standard phone connectors (RJ11 type) on both ends. You can buy phone cables from any electronics retailer and many discount stores.
•Splitter (optional): provides an extra cable connection by splitting a single outlet into two. You may need a splitter if you have a TV already connected to the cable outlet that you want to use. You can buy a splitter from any electronics retailer and most discount stores; you may also need a short piece of coax cable (with connectors); use it to connect the splitter to the cable outlet and then connect the Telephony Modem and TV to the splitter.
Note: A splitter effectively cuts the signal in half and sends each half to its two outputs. Using several splitters in a line may deteriorate the quality of your television, telephone, and/or internet connection.
•Wall-mount hardware (optional): if you want to wall-mount your Telephony Modem, you need to obtain two drywall anchors or wood screws. See the Wall-Mount Template and Instructions for more details.
•Information packet: your cable company should furnish you with a packet containing information about your service and how to set it up. Read this information carefully and contact your cable company if you have any questions.
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Getting Service
Before trying to use your new Telephony Modem, contact your local cable company to establish an Internet account and telephone service. When you call, have the following information ready:
•the Telephony Modem serial number and MAC addresses of the unit (printed on a sticker on the bottom of the Telephony Modem)
•the model number of the Telephony Modem
Save this information for future use. In addition, you should ask your cable company the following questions:
•Do you have any special system requirements or files that I need to download after I am connected?
•When can I start using my Telephony Modem?
•Do I need a user ID or password to access the Internet or my e-mail?
•Will my phone number(s) change?
•What new calling features will I have and how do I use them?
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Model Number
System Requirements
The Touchstone Telephony Modem operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking.
To use the Telephony Modem, you need DOCSIS high-speed Internet service from your cable company.
Windows
Windows 98, Windows 98 SE (Second Edition), Windows ME, Windows 2000, Windows XP, Windows Vista, or Windows 7
MacOS
System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X
Linux/other Unix
Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel
About this Manual
This manual covers all of the different TM604 models. Your model may not have all of the capabilities outlined in this manual. To determine which model you have purchased, refer to the image at the left. The model number is on the label affixed to the Telephony Modem.
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About the Ethernet Connection
Ethernet is a standard method of connecting two or more devices into a Local Area
Network (LAN).
Note: To connect two or more computers to the Ethernet port, you will need a hub or broadband router (available at computer retailers).
The Telephony Modem package comes with a 6-foot (1.9m) Ethernet cable (the connectors look like wide telephone connectors); you can purchase more cables if necessary at a computer retailer. If you are connecting the Telephony Modem directly to a computer, or to an Ethernet hub or broadband router with a cross-over switch, use the included cable or ask for Category 5 (CAT5) straight-through cable. If you are connecting the Telephony Modem to an Ethernet hub or broadband router without a crossover switch, ask for a Category 5 crossover cable.
Ethernet Cable
What About Security?
Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system. While no system is 100% secure, you can use the following tips to enhance your system’s security:
•Keep your operating system updated with the latest security patches. Run the system update utility at least weekly.
•Keep your email program updated with the latest security patches. In addition, avoid opening email containing attachments, or opening files sent through chat rooms, whenever possible.
•Install a virus checker and keep it updated.
•Avoid providing web or file-sharing services over your Telephony Modem. Besides certain vulnerability problems, most cable companies prohibit running servers on consumer-level accounts and may suspend your account for violating your terms of service.
•Use the cable company’s mail servers for sending email.
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•Avoid using proxy software unless you are certain that it is not open for abuse by other Internet users (some are shipped open by default). Criminals can take advantage of open proxies to hide their identity when breaking into other computers or sending spam. If you have an open proxy, your cable company may suspend your account to protect the rest of the network.
•If you connect your Telephony Modem to a wireless LAN, make sure you enable security and encryption on the wireless hub (for the same reasons that you should run only secured proxies). Consult the documentation and technical support of the wireless equipment provider for help.
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Battery Installation and Replacement
Many Telephony Modem models support an optional Lithium-Ion backup battery.
The TM604G supports the following battery models:
•Extended backup battery — provides up to 12 hours of backup time, depending on model and usage. It has a strap between the battery guides.
•Maximum backup battery — provides up to 24 hours of backup time, depending on model and usage. It replaces the battery door, and increases the height of the Telephony Modem by about 5/8 inch (16 mm).
Your cable company may include a backup battery with your Telephony Modem.
You can order any of the batteries shown here at http://yourbroadbandstore.com/
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Extended Backup Battery Installation
1Pull back the battery door latch and remove the battery door. Set the door aside.
2Stand the Telephony Modem on its top, so the battery bay faces up.
3Align the guides on the battery with the slots on the Telephony Modem as shown below, and slide the battery into the bay.
Note: Batteries will not insert completely into the Telephony Modem if not oriented correctly. The battery should slide into the bay without significant force. Line up the slots in the battery bay with the guides on the battery and apply even pressure on both ends of the battery.
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4Replace the battery door: insert the hinge tabs in the receiver slots, and close the door until the latch snaps into place.
Receiver
Slots
Hinge Tabs 
Maximum Backup Battery Installation
1Pull back the battery door latch and remove the battery door. The Maximum Backup battery replaces the door; store the door in a safe place.
2Place the battery on a firm horizontal surface.
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3Position the Telephony Modem over the battery, aligning the slots on the battery bay with the tabs on the battery. Push straight down on the Telephony Modem until the battery latch clicks into place.
Note: You may need to push down gently on the front of the Telephony Modem to latch the battery into place.
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