SB6190 |
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DOCSIS® 3.0 Cable Modem |
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Quick Start Guide |
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In the Box |
Test the Cable Modem Connection |
•SB6190 Cable Modem
•Power Supply
•Ethernet Cable
•Software License & Warranty Card
•Support Information Card
•SB6190 Quick Start Guide
IMPORTANT!
You must have a live broadband cable connection already installed in your home before installing the SB6190 Cable Modem. If you do not, please contact a service provider for assistance.
When contacting a service provider, you may have to provide the MAC address and Serial number listed on the cable modem label on the bottom of your SB6190 (see back page).
1.Power ON your computer. The Receive, Send, and Online LEDs on your SB6190 will first FLASH (blink) and then light up SOLID.
Check the Front Panel LED Status table for more information (see back page).
Note: If all three LEDs did not light up SOLID, contact your service provider.
2.Open any web browser on your computer, such as Internet Explorer, Google Chrome, Firefox, or Safari.
3.Type a valid URL (such as www.surfboard.com) in the address bar and press Enter to test your network connection. The ARRIS website should open.
•If the website opens, your SB6190 was set up properly.
•If the website fails to open, first check each cable connection on your devices to ensure that they are securely connected. Then, retype the URL.
If still unsuccessful, contact your current service provider to either set up your Internet service or activate your SB6190.
Install the Cable Modem
1.Check that a coaxial cable is already connected to a cable wall outlet and then connect the other end of the coaxial cable to the Cable connector on the rear of your SB6190.
Use your hand to tighten the connectors to avoid damaging them.
2.Connect the Ethernet cable to the Ethernet port on your computer and to the Ethernet port on the rear of your SB6190.
3.Connect the power cord to the Power port on the rear of your SB6190 and then plug the other end into an electrical wall outlet that is not controlled by a wall switch.
This automatically powers ON your SB6190.
BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS Technical Support: 1-877-466-8646
Please visit www.arris.com/consumer for frequently asked questions (FAQs) and additional product documentation.
For Comcast subscribers only, please visit www.comcast.com/activate before calling Comcast or ARRIS.
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