ARRIS TG862 Manual

Certification Exhibit

FCC ID: UIDTG862

IC: 6670A-TG862

FCC Rule Part: 15.247

IC Radio Standards Specification: RSS-210

ACS Project Number: 11-0038

Manufacturer: ARRIS International, Inc.

Model: TG862G, TG862G/CT

Manual

5015 B.U. Bowman Drive Buford, GA 30518 USA Voice: 770-831-8048 Fax: [phone]

Touchstone® TG862

Telephony Gateway

User’s Guide

Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TG862 Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity. It also provides a Lithium-Ion battery backup to provide continued telephone service during power outages.

The Touchstone Telephony Gateway provides four Ethernet connections for use as the hub of your home/office Local Area Network (LAN). The Touchstone Telephony Gateway also provides 802.11b/g/n wireless connectivity for enhanced mobility and versatility. In addition, the Touchstone Telephony Gateway provides for up to two separate lines of telephone service.

Installation is simple and your cable company will provide assistance to you for any special requirements. The links below provide more detailed instructions.

Safety Requirements

Getting Started

Battery Installation and Removal

Installing and Connecting Your Telephony Gateway

Configuring Your Ethernet Connection

Using the Telephony Gateway

Troubleshooting

Glossary

Export Regulations

This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration authorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohibited.

Copyright © 2011 ARRIS. All rights reserved.

The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to ARRIS.

ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS Group. All other trademarks and registered trademarks are the property of their respective holders.

Protected under one or more of the following U.S. patents: 7,031,435; 7,100,011. Other patents pending.

ARSVD01367

Release 8 Standard 1.0 June 2011

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Safety Requirements

ARRIS Telephony Gateways comply with the applicable requirements for performance, construction, labeling, and information when used as outlined below:

CAUTION

Risk of shock

Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only!

CAUTION

Potential equipment damage Potential loss of service

Connecting the Telephony Gateway to existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltages. Cancellation of telephone service is not adequate. Failure to do so may result in loss of service and/or permanent damage to the Telephony Gateway.

CAUTION

Risk of explosion

Replacing the battery with an incorrect type, heating a battery above 75°C, or incinerating a battery, can cause product failure and a risk of fire or battery explosion. Do not dispose of in fire. Recycle or dispose of used batteries responsibly and in accordance with local ordinances.

•The Telephony Gateway is designed to be connected directly to a telephone.

•Connecting the Telephony Gateway to the home’s existing telephone wiring should only be performed by a professional installer.

•Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming pool, etc.), to avoid risk of electrocution.

•Do not use the telephone to report a gas leak in the vicinity of the leak.

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•The product shall be cleaned using only a damp, lint-free, cloth. No solvents or cleaning agents shall be used.

•Avoid using and/or connecting the equipment during an electrical storm, to avoid risk of electrocution.

•Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition source (i.e. heat registers, space heaters, fireplaces, etc.).

•Use only power supply and power cord included with the equipment.

•Equipment should be installed near the power outlet and should be easily accessible.

•The shield of the coaxial cable must be connected to earth (grounded) at the entrance to the building in accordance with applicable national electrical installation codes. In the U.S., this is required by NFPA 70 (National Electrical Code) Article 820. In the European Union and in certain other countries, CATV installation equipotential bonding requirements are specified in IEC 60728-11, Cable networks for television signals, sound signals and interactive services, Part 11: Safety. This equipment is intended to be installed in accordance with the requirements of IEC 60728-11 for safe operation.

If the equipment is to be installed in an area serviced by an IT power line network, as is found in many areas of Norway, special attention should be given that the installation is in accordance with IEC 60728-11, in particular Annex B and Figure B.4.

•In areas of high surge events or poor grounding situations and areas prone to lightning strikes, additional surge protection may be required (i.e. PF11VNT3 from American Power Conversion) on the AC, RF, Ethernet and Phone lines.

•When the Telephony Gateway is connected to a local computer through Ethernet cables, the computer must be properly grounded to the building/residence AC ground network. All plug-in cards within the computer must be properly installed and grounded to the computer frame per the manufacturer’s specifications.

•Ensure proper ventillation. Position the Telephony Gateway so that air flows freely around it and the ventillation holes on the unit are not blocked.

•Do not mount the Telephony Gateway on surfaces that are sensitive to heat and/or which may be damaged by the heat generated by the modem, its power supply, or other accessories.

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FCC Part 15

This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

•Reorient or relocate the receiving antenna.

•Increase the separation between the equipment and receiver.

•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

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European Compliance

This product complies with the provisions of the Electromagnetic Compatibility (EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Voltage Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such, this product bears the CE marking in accordance with the above applicable Directive(s).

A copy of the Declaration of Conformity may be obtained from: ARRIS International, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024.

As indicated by this symbol, disposal of this product or battery is governed by Directive 2002/96/EC of the European Parliament and of the Council on waste electrical and electronic equipment (WEEE). WEEE could potentially prove harmful to the environment; as such, upon disposal of the Telephony Gateway the Directive requires that this product must not be disposed as unsorted municipal waste, but rather collected separately and disposed of in accordance with local WEEE ordinances.

This product complies with directive 2002/95/EC of the European Parliament and of the Council of 27 January 2003 on the restriction of the use of certain hazardous substances (RoHS) in electrical and electronic equipment.

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Getting Started

About Your New Telephony Gateway

The Touchstone TG862 Telephony Gateway is DOCSIS compliant with the following features:

•Speed: much faster than dialup or ISDN service; up to eight times faster than DOCSIS 2.0 cable modems.

•Convenience: supports Ethernet and 802.11b/g/n wireless connections; both can be used simultaneously

•Flexibility: provides two independent lines of telephone service as well as high speed data

•Compatibility:

–Data services: DOCSIS 3.0 compliant and backward-compatible with DOCSIS 2.0 or 1.1; supports tiered data services (if offered by your cable company)

–Telephony services: PacketCable™ 1.5 or 1.0 compliant

The TG862 provides:

•Wireless 802.11b/g/n connectivity

•Four Ethernet ports for connections to non-wireless devices

•Up to two lines of telephone service

•DOCSIS 3.0 compliant with Li-Ion backup battery

•One USB host port (future support for external USB devices)

What’s in the Box?

Make sure you have the following items before proceeding. Call your cable company for assistance if anything is missing.

•Telephony Gateway

•Power Cord

•Battery

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Coax Cable

Phone Cable

•Wall-Mounting Template and Instructions

•Quick Installation Guide

•Ethernet Cable

•Mini CD-ROM (80mm)

Note: An adapter is required for slot-loading drives. Adapter is not included.

•End User License Agreement

What’s on the CD?

The CD provides the following items:

•Quick Install Guide

•User’s Guide

Items You Need

If you are installing the Telephony Gateway yourself, make sure you have the following items on hand before continuing:

•Telephony Gateway package: see What’s in the Box? for a list of items in the package.

•Coaxial cable (coax): as shown in the image to the left, this is a round cable with a connector on each end. It is the same kind of wire used to connect to your television for cable TV. You can buy coax from any electronics retailer and many discount stores; make sure it has connectors on both ends. There are two types of connectors, slip-on and screw-on; the screwon connectors are best for use with your Telephony Gateway. The coax should be long enough to reach from your Telephony Gateway to the nearest cable outlet.

•Phone Cable: as shown in the image to the left, this is a standard phone cable with standard phone connectors (RJ11 type) on both ends. You can buy phone cables from any electronics retailer and many discount stores.

•Splitter (optional): provides an extra cable connection by splitting a single outlet into two. You may need a splitter if you have a TV already connected to the cable outlet that you want to use. You can buy a splitter from

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any electronics retailer and most discount stores; you may also need a short piece of coax cable (with connectors); use it to connect the splitter to the cable outlet and then connect the Telephony Gateway and TV to the splitter.

Note: A splitter effectively cuts the signal in half and sends each half to its two outputs. Using several splitters in a line may deteriorate the quality of your television, telephone, and/or internet connection.

•Wall-mount hardware (optional): if you want to wall-mount your Telephony Gateway, you need to obtain two drywall anchors or wood screws. See the Wall-Mount Template and Instructions for more details.

•Information packet: your cable company should furnish you with a packet containing information about your service and how to set it up. Read this information carefully and contact your cable company if you have any questions.

Getting Service

Before trying to use your new Telephony Gateway, contact your local cable company to establish an Internet account and telephone service. When you call, have the following information ready:

•the Telephony Gateway serial number and cable MAC addresses of the unit (printed on a sticker on the bottom of the Telephony Gateway)

•the model number of the Telephony Gateway

If the Telephony Gateway was provided by your cable company, they already have the required information.

In addition, you should ask your cable company the following questions:

•Do you have any special system requirements or files that I need to download after I am connected?

•When can I start using my Telephony Gateway?

•Do I need a user ID or password to access the Internet or my e-mail?

•Will my phone number(s) change?

•What new calling features will I have and how do I use them?

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System Requirements

The Touchstone Telephony Gateway operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking.

To use the Telephony Gateway, you need DOCSIS high-speed Internet service from your cable company. Telephone service requires that the cable company has PacketCable support.

Recommended Hardware

The following hardware configuration is recommended. Computers not meeting this configuration can still work with the TG862, but may not be able to make maximum use of TG862 throughput.

•CPU: P4, 3GHz or faster

•RAM: 1GB or greater

•Hard drive: 7200 RPM or faster

•Ethernet: Gig-E (1000BaseT)

Windows

Windows 2000, Windows XP, Windows Vista, or Windows 7. A supported Ethernet or wireless LAN connection must be available.

MacOS

System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X. A supported

Ethernet or wireless LAN connection must be available.

Linux/other Unix

Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported

Ethernet or wireless LAN connection must be available.

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®
DANGER

Model Number

Security

Label

		2	2	4
		1/2	1	3
Reset	USB	Telephone	Ethernet	Cable
			10/100/1000

About this Manual

This manual covers the Touchstone TG862 Telephony Gateway. The model number is on the label affixed to the Telephony Gateway. See the image at the left.

What About Security?

Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system. While no system is 100% secure, you can use the following tips to enhance your system’s security:

•Keep your operating system updated with the latest security patches. Run the system update utility at least weekly.

•Keep your email program updated with the latest security patches. In addition, avoid opening email containing attachments, or opening files sent through chat rooms, whenever possible.

•Install a virus checker and keep it updated.

•Avoid providing web or file-sharing services over your Telephony Gateway. Besides certain vulnerability problems, most cable companies prohibit running servers on consumer-level accounts and may suspend your account for violating your terms of service.

•Use the cable company’s mail servers for sending email.

•Avoid using proxy software unless you are certain that it is not open for abuse by other Internet users (some are shipped open by default). Criminals can take advantage of open proxies to hide their identity when breaking into other computers or sending spam. If you have an open proxy, your cable company may suspend your account to protect the rest of the network.

•The TG862 ships with wireless LAN security set by default (for the same reasons that you should run only secured proxies). See the security label on your product (shown on image at the left) for the factory security settings. If you need to modify the default wireless security settings, see Configuring Your Wireless Connection.

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Ethernet or Wireless?

There are two ways to connect your computer (or other equipment) to the Telephony Gateway. The following will help you decide which is best for you:

	Ethernet
	Ethernet is a standard method of connecting two or more computers into a Local
	Area Network (LAN). You can use the Ethernet connection if your computer has
	built-in Ethernet hardware.
	Note:	To connect more than four computers to the TG862 through the Ether-
		net ports, you need an Ethernet hub (available at computer retailers).
	The Telephony Gateway package comes with one 6-foot (1.9m) Ethernet cable (the
	connectors look like wide telephone connectors); you can purchase more cables if
	necessary at a computer retailer. If you are connecting the Telephony Gateway di-
	rectly to a computer, or to an Ethernet hub with a cross-over switch, ask for Cate-
	gory 5e (CAT5e) straight-through cable. CAT5e cable is required for gigabit Ethernet
Ethernet Cable	(Gig-E), not regular CAT5 cable.
	Wireless
	Wireless access lets you connect additional (wireless-capable) devices to Telephony
	Gateway. The 802.11 wireless LAN standard allows one or more computers to ac-
	cess the TG862 using a wireless (radio) signal. These connections are in addition to
	the connections supported via Ethernet.
	Note:	You can use the wireless connection if your computer has a built-in or af-

termarket wireless card. To learn more about which wireless hardware works best with your computer, see your computer dealer.

Both

If you have two or more computers, you can use Ethernet for up to four devices and wireless for the others. To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.)

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Basic Backup Battery (black)

Basic Backup Battery (grey)

Battery Installation and Removal

The TG862 Telephony Gateway supports a Lithium-Ion backup battery to provide backup in the event of a local power loss. The battery backup is not intended to take the place of AC power.

Note: For safety and regulatory purposes, batteries are shipped outside of the Telephony Gateway and must be installed.

The TG862 supports the following battery models:

•Basic backup battery — provides up to 5 hours (black) or 8 hours (grey) of backup time, depending on your Telephony Gateway model and usage. It may be light grey (recommended battery) or black.

Basic Battery Installation and Replacement

•Extended backup battery — provides up to 12 hours of backup time, depending on model and usage. It has a strap between the battery guides.

Extended Battery Installation and Replacement

Your cable company may include a backup battery with your Telephony Gateway. You can order any of the batteries shown here at http://yourbroadbandstore.com/

Extended Backup Battery

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	TG862 Basic Battery Installation and Replacement
	This model of the Telephony Gateway has the ability to provide battery backup in
	the event of a local power loss. The battery backup is not intended to take the place
	of AC power.
Latch End	Use this procedure to install and to replace the backup battery.
	1 Press down and pull back on the latch holding the battery door (on the bot-
	tom of the Telephony Gateway). Pull the door toward you. Set the door aside
	in a safe place.

CAUTION

Risk of equipment damage

Improperly inserting the battery may damage the battery connector in the Telephony Gateway. Carefully follow the instructions in the next step to avoid damage.

Battery Slots

2 Hold the battery pack so that the guides on the battery align with the slots on the Telephony Gateway and slide the battery into the bay. The diagram on the left shows the proper orientation.

Note: Batteries will not insert completely into the Telephony Gateway if not oriented correctly. The battery should slide into the bay without significant force. Line up the guides on the battery with the slots in the battery bay.

Battery Guides

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Battery

Compartment

Hinge Tabs

Receiver

Slots

3Push the battery pack into the bay until it seats into place. If you are taking the battery out of the Telephony Gateway, position your finger in the battery opening area and use leverage to dislodge the battery while pulling it straight back.

Note: The Telephony Gateway will not begin operating until you apply AC power.

4Replace the door. To do so, place the hinge tabs of the battery door into the receiver slots inside the Telephony Gateway battery compartment on the opposite end of the battery opening. Rotate the door toward the unit until the latch snaps back into place.

Note: Telephony Gateways use a Lithium-Ion battery pack. Please recycle or dispose of the battery responsibly and in accordance with local ordinances.

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Latch End

Battery Slots

TG862 Extended Battery Installation and Replacement

Use this procedure to install or replace the backup battery.

1Press down and pull back on the latch holding the battery door (on the bottom of the Telephony Gateway). Pull the door toward you. Set the door aside in a safe place.

CAUTION

Risk of equipment damage

Improperly inserting the battery may damage the battery connector in the Telephony Gateway. Carefully follow the instructions in the next step to avoid damage.

2Hold the battery pack so that the guides on the battery align with the slots on the Telephony Gateway and slide the battery into the bay. The diagram on the left shows the proper orientation.

Note: Batteries will not insert completely into the Telephony Gateway if not oriented correctly. The battery should slide into the bay without significant force. Line up the slots in the battery bay with the guides on the battery and apply even pressure on both ends of the battery.

WRONG

WRONG

RIGHT

Battery	Battery Guides
Pull Strap

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Battery

Compartment

Hinge Tabs

Receiver

Slots

3Push the battery pack into the bay until it latches into place. If you are taking the battery out of the Telephony Gateway, use the battery pull strap to dislodge the battery.

Note: The Telephony Gateway will not begin operating until you apply AC power.

4Replace the door. To do so, place the tabs of the battery door into the slot inside the Telephony Gateway battery compartment. Rotate the door toward the front of the Telephony Gateway until the latch snaps back into place.

Note: Telephony Gateways use a Lithium-Ion battery pack. Please recycle or dispose of the battery responsibly and in accordance with local ordinances.

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