Arris TM1602 Manual

Touchstone® TM1602G

Telephony Modem User’s Guide

Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone. the Touchstone TM1602G Telephony Modem brings it all to you faster and more reliably, all while providing toll quality Voice over IP telephone service. It also provides a Lithium-Ion battery backup to provide continued telephone service during power outages.

The Touchstone Telephony Modem provides an Ethernet connection for use with either a single computer or home/office Local Area Network (LAN). The Touchstone Telephony Modem provides for up to two separate lines of telephone service.

Installation is simple and your cable company will provide assistance to you for any special requirements. The links below provide more detailed instructions.

Safety Requirements

Getting Started

Battery Installation

Installing and Connecting Your Telephony Modem

Configuring Your Ethernet Connection

Using the Telephony Modem

Troubleshooting

Glossary

Export Regulations

This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration authorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohibited.

©ARRIS Enterprises, Inc. 2015 All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time. The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice.

ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.

Protected under one or more of the following U.S. patents: 7,031,435. Other patents pending.

Release 16 Standard 1.3 January 2015

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Safety Requirements

ARRIS Telephony Modems comply with the applicable requirements for performance, construction, labeling, and information when used as outlined below:

CAUTION

Risk of shock

Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only!

CAUTION

Double pole/Neutral fusing

CAUTION

Potential equipment damage Potential loss of service

Connecting the Telephony Modem to existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltages. Cancellation of telephone service is not adequate. Failure to do so may result in loss of service and/or permanent damage to the Telephony Modem.

CAUTION

Risk of explosion

Replacing the battery with an incorrect type, heating a battery above 75°C, or incinerating a battery, can cause product failure and a risk of fire or battery explosion. Do not disassemble. Do not dispose of in fire. Keep away from children. Recycle or dispose of used batteries responsibly and in accordance with local ordinances.

•The Telephony Modem is designed to be connected directly to a telephone.

•Connecting the Telephony Modem to the home’s existing telephone wiring should only be performed by a professional installer.

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•Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming pool, etc.), to avoid risk of electrocution.

•Do not use the telephone to report a gas leak in the vicinity of the leak.

•Do not use spray cleaners or aerosols on the Telephony Modem.

•The product shall be cleaned using only a damp, lint-free, cloth. No solvents or cleaning agents shall be used.

•Avoid using and/or connecting the equipment during an electrical storm, to avoid risk of electrocution.

•Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition source (i.e. heat registers, space heaters, fireplaces, etc.).

•Use only the AC power adapter (if provided) and power cord included with the equipment.

•Equipment should be installed near the power outlet and should be easily accessible.

•The shield of the coaxial cable must be connected to earth (grounded) at the entrance to the building in accordance with applicable national electrical installation codes. In the U.S., this is required by NFPA 70 (National Electrical Code) Article 820. In the European Union and in certain other countries, CATV installation equipotential bonding requirements are specified in IEC 60728-11, Cable networks for television signals, sound signals and interactive services, Part 11: Safety. This equipment is intended to be installed in accordance with the requirements of IEC 60728-11 for safe operation.

If the equipment is to be installed in an area serviced by an IT power line network, as is found in many areas of Norway, special attention should be given that the installation is in accordance with IEC 60728-11, in particular Annex B and Figure B.4.

•In areas of high surge events or poor grounding situations and areas prone to lightning strikes, additional surge protection may be required (i.e. PF11VNT3 from American Power Conversion) on the AC, RF, Ethernet and Phone lines.

•When the Telephony Modem is connected to a local computer through Ethernet cables, the computer must be properly grounded to the building/residence AC ground network. All plug-in cards within the computer must be

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•Ensure proper ventillation. Position the Telephony Modem so that air flows freely around it and the ventillation holes on the unit are not blocked.

•Do not mount the Telephony Modem on surfaces that are sensitive to heat and/or which may be damaged by the heat generated by the modem, its power supply, or other accessories.

FCC Part 15

This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

•Reorient or relocate the receiving antenna.

•Increase the separation between the equipment and receiver.

•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Warning: Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

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RF Exposure

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 7.9 inches (20cm) between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Industry Canada Compliance

Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

For Mexico

The operation of this equipment is subject to the following two conditions: (1) This equipment or device cannot cause harmful interference and (2) this equipment or device must accept any interference, including interference that may cause some unwanted operation of the equipment.

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properly installed and grounded to the computer frame per the manufacturer’s specifications.

European Compliance

This product complies with the provisions of the Electromagnetic Compatibility (EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Voltage Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such, this product bears the CE marking in accordance with the above applicable Directive(s).

A copy of the Declaration of Conformity may be obtained from:

ARRIS International, Inc., 3871 Lakefield Drive, Suite 300,

Suwanee, GA 30024.

As indicated by this symbol, disposal of this product is governed by Directive 2002/96/EC of the European Parliament and of the Council on waste electrical and electronic equipment (WEEE). WEEE could potentially prove harmful to the environment; as such, upon disposal of the Telephony Modem the Directive requires that this product must not be disposed as unsorted municipal waste, but rather collected separately and disposed of in

accordance with local WEEE ordinances.

This product complies with directive 2002/95/EC of the European Parliament and of the Council of 27 January 2003 on the restriction of the use of certain hazardous substances (RoHS) in electrical and electronic

equipment.

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Getting Started

About Your New Telephony Modem

The Touchstone TM1602G Telephony Modem is DOCSIS® compliant with the following features:

•Speed: much faster than dialup or ISDN service; up to sixteen times faster than DOCSIS 2.0 cable modems

•Connectivity: supports Ethernet connection

•Flexibility: provides two independent lines of telephone service as well as high speed data

•Compatibility:

–Data services: DOCSIS 3.0 compliant and backward-compatible with DOCSIS 2.0 or 1.1; supports tiered data services (if offered by your cable company)

–Telephony services: PacketCable™ 2.0, 1.5, or 1.0 compliant

What’s in the Box?

Make sure you have the following items before proceeding. Call your cable company for assistance if anything is missing.

•Telephony Modem

•Power Cord

•Battery (not included with all models)

•Ethernet Cable (CAT5e)

•End User License Agreement

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Coax Cable

Phone Cable

Items You Need

If you are installing the Telephony Modem yourself, make sure you have the following items on hand before continuing:

•Telephony modem package: see What’s in the Box? for a list of items in the package.

•Coaxial cable (coax): as shown in the image to the left, this is a round cable with a connector on each end. It is the same kind of wire used to connect to your television for cable TV. You can buy coax from any electronics retailer and many discount stores; make sure it has connectors on both ends. There are two types of connectors, slip-on and screw-on; the screwon connectors are best for use with your Telephony Modem. The coax should be long enough to reach from your Telephony Modem to the nearest cable outlet.

Note: For best performance, use high-quality RG-6 type coax cable and minimize or eliminate splitters between the cable jack and the Telephony Modem.

•Phone Cable: as shown in the image to the left, this is a standard phone cable with standard phone connectors (RJ11 type) on both ends. You can buy phone cables from any electronics retailer and many discount stores.

•Splitter (optional): provides an extra cable connection by splitting a single outlet into two. You may need a splitter if you have a TV already connected to the cable outlet that you want to use. You can buy a splitter from any electronics retailer and most discount stores; you may also need a short piece of coax cable (with connectors); use it to connect the splitter to the cable outlet and then connect the Telephony Modem and TV to the splitter.

Note: A splitter effectively cuts the signal in half and sends each half to its two outputs. Using several splitters in a line may deteriorate the quality of your television, telephone, and/or internet connection.

•Wall-mount hardware (optional): if you want to wall-mount your Telephony Modem, you need to obtain two drywall anchors or wood screws. See the Wall-Mount Template and Instructions for more details.

•Information packet: your cable company should furnish you with a packet containing information about your service and how to set it up. Read this information carefully and contact your cable company if you have any questions.

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Getting Service

Before trying to use your new Telephony Modem, contact your local cable company to establish an Internet account and telephone service. When you call, have the following information ready:

•the Telephony Modem serial number and MAC addresses of the unit (printed on a sticker on the bottom of the Telephony Modem)

•the model number of the Telephony Modem

Save this information for future use. In addition, you should ask your cable company the following questions:

•Do you have any special system requirements or files that I need to download after I am connected?

•When can I start using my Telephony Modem?

•Do I need a user ID or password to access the Internet or my e-mail?

•Will my phone number(s) change?

•What new calling features will I have and how do I use them?

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System Requirements

The Touchstone Telephony Modem operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking.

To use the Telephony Modem, you need DOCSIS high-speed Internet service from your cable company. Telephone service requires that the cable company has PacketCable support.

Recommended Hardware

The following hardware configuration is recommended. Computers not meeting this configuration can still work with the TM1602G, but may not be able to make maximum use of TM1602G throughput.

•CPU: P4, 3GHz or faster

•RAM: 1GB or greater

•Hard drive: 7200 RPM or faster

•Ethernet: Gig-E (1000BaseT)

Windows

Ethernet connection: Windows XP, Windows Vista, Windows 7 or Windows 8

MacOS

Ethernet connection: System 7.5 to MacOS 9.2 (Open Transport recommended) or

MacOS X

Linux/other Unix

Ethernet connection: Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel

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About this Manual

This manual covers all of the different TM1602G models. Your model may not have all of the capabilities outlined in this manual. To determine which model you have purchased, refer to the image at the left. The model number is on the label affixed to the Telephony Modem.

Model

Number

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Ethernet Connection

Ethernet is a standard method of connecting two or more devices into a Local Area Network (LAN). Use the Ethernet connection if your computer has built-in Ethernet hardware or you want to share the Telephony Modem connection with several computers.

Note: To connect two or more computers to the Ethernet port, you will need a hub or broadband router (available at computer retailers).

The Telephony Modem package comes with a 4-foot (1.2m) Ethernet cable (the connectors look like wide telephone connectors); you can purchase more cables if necessary at a computer retailer. If you are connecting the Telephony Modem directly to a computer, or to an Ethernet hub or broadband router with a cross-over switch, ask for Category 5e (CAT5e) straight-through cable. CAT5e cable is required

for gigabit Ethernet (Gig-E), not regular CAT5 cable.

Ethernet Cable

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What About Security?

Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system. While no system is 100% secure, you can use the following tips to enhance your system’s security:

•Keep your operating system updated with the latest security patches. Run the system update utility at least weekly.

•Keep your email program updated with the latest security patches. In addition, avoid opening email containing attachments, or opening files sent through chat rooms, whenever possible.

•Install a virus checker and keep it updated.

•Avoid providing web or file-sharing services over your Telephony Modem. Besides certain vulnerability problems, most cable companies prohibit running servers on consumer-level accounts and may suspend your account for violating your terms of service.

•Use the cable company’s mail servers for sending email.

•Avoid using proxy software unless you are certain that it is not open for abuse by other Internet users (some are shipped open by default). Criminals can take advantage of open proxies to hide their identity when breaking into other computers or sending spam. If you have an open proxy, your cable company may suspend your account to protect the rest of the network.

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