BGW210-700 Broadband Gateway
Release 1.0
Install and Operations Guide
365-095-30882 Revision 4.0
November 2016
ARRIS Copyrights and Trademarks
ARRIS Copyrights and Trademarks
© 2016 ARRIS Enterprises LLC. All Rights Reserved.
No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises LLC. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.
ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises LLC. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks or the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.
ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time.
The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice.
Table of Contents |
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1. ARRIS BGW210-700 Broadband Gateway Introduction ............................................ |
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About ARRIS Documentation............................................................................................. |
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Documentation Hyperlinks................................................................................................ |
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Related Documentation..................................................................................................... |
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Document Organization .................................................................................................... |
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2. |
Preliminary Safety Instructions................................................................................ |
7 |
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Power Supply Installation .................................................................................................. |
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Telecommunication Installation........................................................................................ |
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Product Ventilation............................................................................................................ |
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3. |
Hardware Gateway Installation ............................................................................... |
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Connecting the Power Adapter ....................................................................................... |
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Connecting Computers to the BGW210-700 Broadband Gateway................................ |
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Connecting Devices Using Wired Ethernet...................................................................... |
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Connecting Devices Using Wi-Fi ...................................................................................... |
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Connecting the BGW210-700 Broadband Gateway to the Internet ............................... |
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Connecting VoIP Telephones........................................................................................... |
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4. |
Basic Troubleshooting ........................................................................................... |
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Status Indicator Lights |
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Problem Isolation.................................................................................................... |
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Rear Panel Connectors .................................................................................................... |
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Factory Reset Switch ....................................................................................................... |
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5. Technical Specifications and Safety Information .................................................... |
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Dimensions and Interfaces .............................................................................................. |
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Power Supply ................................................................................................................... |
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Environment .................................................................................................................... |
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Agency Approvals ............................................................................................................ |
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North America......................................................................................................... |
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Caring for the Environment by Recycling ........................................................................ |
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Important Safety Instructions................................................................................ |
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WARNINGS....................................................................................................................... |
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Product Ventilation.......................................................................................................... |
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Telecommunication Installation Cautions....................................................................... |
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Electrical Safety Advisory................................................................................................. |
28 |
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Declaration of Conformance ........................................................................................... |
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365-095-30882 Revision 4.0 |
BGW210-700 Broadband Gateway Release 1.0 Install and Operations Guide |
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© 2016 ARRIS Enterprises LLC. All Rights Reserved. |
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47 CFR Part 68 Information .................................................................................... |
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FCC Caution...................................................................................................................... |
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Radiation Exposure Statement........................................................................................ |
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Service Requirements...................................................................................................... |
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7. ARRIS Contacts...................................................................................................... |
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365-095-30882 Revision 4.0 |
BGW210-700 Broadband Gateway Release 1.0 Install and Operations Guide |
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© 2016 ARRIS Enterprises LLC. All Rights Reserved. |
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Chapter 1
ARRIS BGW210-700 Broadband Gateway
Introduction
The BGW210-700 Broadband Gateway hardware platform can host different software. The Advanced Residential Gateway supports VoIP, IPv6, video delivery, security firewall, and extensive remote management features.
The BGW210-700 Broadband Gateway delivers robust video, primary line telephony, and highspeed data over broadband networks via high-speed Internet connectivity. The four Gigabit Ethernet ports can be separated into different services allowing the configuration of dedicated ports for data. It is designed for advanced DSL network service deployments and supports Quality of Service (QoS) enabled features including:
Simultaneous use of phone, video, and high-speed data over any one of the available WAN interfaces
IPTV video
Concurrent Wi-Fi support for 3x3 802.11n on 2.4GHz, and 4x4 802.11ac on 5GHz
Primary line VoIP telephone service
About ARRIS Documentation
This guide presents basic operational concepts, and provides step-by-step instructions for the hardware installation and basic troubleshooting of the ARRIS BGW210-700 Broadband Gateway.
Note: For the purposes of this manual the ARRIS BGW210-700 Broadband Gateway may also be referred to simply as the gateway.
Documentation Hyperlinks
The hyperlink resides in the page number that follows the title. For example, to access Hardware Gateway Installation in the hyperlink below, hover the mouse over the page number in parenthesis until the finger pointer appears, and then click.
Hardware Gateway Installation (page 9)
365-095-30882 Revision 4.0 |
BGW210-700 Broadband Gateway Release 1.0 Install and Operations Guide |
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© 2016 ARRIS Enterprises LLC. All Rights Reserved. |
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Chapter 1: ARRIS BGW210-700 Broadband Gateway Introduction
Related Documentation
BGW210-700 Broadband Gateway reference documentation is as follows:
BGW210-700 Broadband Gateway Install and Operations Guide (this document)
BGW210-700 Broadband Gateway AT&T Software Administrator's Handbook
ARRIS ENB-17244 (select BGW210-700 Hardware Diagnostics Information)
Document Organization
This hardware install and operation guide consists of six product information chapters presented as follows:
ARRIS BGW210-700 Broadband Gateway Introduction (page 5) — Describes the ARRIS® document suite, purpose, and structure of this guide.
Preliminary Safety Instructions (page 7) — Provides power supply, telecommunication, and ventilation safety instructions.
Hardware Gateway Installation (page 9) — Provides the rear panel illustration, a cabling overview, and procedures to perform BGW210-700 Broadband Gateway connections for the power adapter, wired Ethernet, wireless devices, Internet, and VoIP telephones.
Basic Troubleshooting (page 16) — Provides simple suggestions for troubleshooting problems with the initial configuration of the gateway.
Technical Specifications (page 25) — Presents system and device specifications and important compliance and safety statements.
Important Safety Instructions (page 27) — Provides product, telecommunication, and electrical cautionary information, as well as conformance, radiation, and gateway disposable information.
365-095-30882 Revision 4.0 |
BGW210-700 Broadband Gateway Release 1.0 Install and Operations Guide |
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© 2016 ARRIS Enterprises LLC. All Rights Reserved. |
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Chapter 2
Preliminary Safety Instructions
Warning: Do not use before reading these instructions.
Do not connect the Ethernet ports to a carrier or carriage service provider’s telecommunications network or facility unless:
You have the written consent of the network or facility manager, or
The connection is in accordance with a connection permit or connection rules.
Connection of the Ethernet ports may cause a hazard or damage to the telecommunication network or facility, or persons, with consequential liability for substantial compensation.
Power Supply Installation
Connect the power supply cord to the power jack on the BGW210-700 Broadband Gateway. Plug the power supply into an appropriate electrical outlet.
Warning: The power supply must be connected to a mains outlet with a protective earth connection. Do not defeat the protective earth connection.
Warning: Use only the power supply and cord that came with the BGW210-700 Broadband Gateway. Failure to use the authorized power supply and cord may cause electric shock, fire, bodily injury, and/or property damage. If the power supply or cord becomes damaged or needs to be replaced, to obtain an authorized replacement please contact AT&T customer service by phone (1.800.288.2020) or via website (www.att.com/support).
Caution: Depending on the power supply provided with the product, either the direct plug-in power supply blades, power supply cord plug or the appliance coupler serves as the mains power disconnect. It is important that the direct plug-in power supply, socket-outlet or appliance coupler be located so it is readily accessible.
365-095-30882 Revision 4.0 |
BGW210-700 Broadband Gateway Release 1.0 Install and Operations Guide |
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© 2016 ARRIS Enterprises LLC. All Rights Reserved. |
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Chapter 2: Preliminary Safety Instructions
Telecommunication Installation
When using telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury, including the following:
This device is intended for indoor use only.
Warning: Do not install this gateway outdoors.
Warning: Installing and operating this gateway outdoors is a violation of FCC rules.
Do not use this product near water, for example, near a bathtub, washbowl, and kitchen sink or laundry tub, in a wet basement or near a swimming pool.
Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electrical shock from lightning.
Do not use the telephone to report a gas leak in the vicinity of the leak.
Caution: The external phone should be UL listed, and the connections should be made in accordance with Article 800 of the National Electric Code (NEC).
Caution: To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord.
Product Ventilation
The BGW210-700 Broadband Gateway is intended for use in a consumer's home. Position the device in an upright vertical position located where ambient temperatures remain within a range of 32°- 107°F (0°- 41.7°C). The BGW210-700 Broadband Gateway should not be used in locations exposed to outside heat radiation or where it is subject to trapping of its own heat. The product should have at least two inches of clearance on all sides except the bottom when properly installed and should not be placed inside tightly enclosed spaces unless proper ventilation is provided.
SAVE THESE INSTRUCTIONS
365-095-30882 Revision 4.0 |
BGW210-700 Broadband Gateway Release 1.0 Install and Operations Guide |
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© 2016 ARRIS Enterprises LLC. All Rights Reserved. |
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Chapter 3: Hardware Gateway Installation
Chapter 3
Hardware Gateway Installation
A BGW210-700 Broadband Gateway cabling overview, as well as rear panel illustration, is provided below. Also provided are procedures to perform BGW210-700 Broadband Gateway connections for the power adapter, wired Ethernet, wireless devices, Internet, and VoIP telephones.
The following diagram illustrates BGW210-700 Broadband Gateway connections to the Internet using DSL Broadband. Phone and power adapter connections are also illustrated.
BGW210-700 Broadband Gateway Cabling Overview
Alternatively, you can connect the BGW210-700 Broadband Gateway to the Internet using the WAN Ethernet port labeled ONT. See Connecting the BGW210-700 Broadband Gateway to the Internet (page 13) for the detailed procedures regarding this setup.
365-095-30882 Revision 4.0 |
BGW210-700 Broadband Gateway Release 1.0 Install and Operations Guide |
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© 2016 ARRIS Enterprises LLC. All Rights Reserved. |
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Chapter 3: Hardware Gateway Installation
BGW210-700 Broadband Gateway Rear Panel
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Description |
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USB1 and |
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Universal Serial Bus connections 1 and 2 for USB devices. |
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USB2 |
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Ethernet |
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Provide connection for up to four Ethernet devices, such as PCs and other |
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1,2,3,4 |
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devices. |
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ONT |
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The Optical Network Terminal fiber optic connector. |
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Broadband |
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An alternate DSL connection to the Internet; its implementation is determined |
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by the service configuration from the provider. |
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Phone Lines |
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Provides connection for up to two VoIP phones. A voice line splitter is |
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1 and 2 |
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required when connecting two phones. |
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Reset |
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Used to reboot the gateway or perform a factory default restore if depressed |
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for 10 seconds or longer. |
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Power |
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Used to power the gateway on/off. |
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365-095-30882 Revision 4.0 |
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BGW210-700 Broadband Gateway Release 1.0 Install and Operations Guide |
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© 2016 ARRIS Enterprises LLC. All Rights Reserved. |
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