ARRIS DCX3600 User Manual

USER GUIDE

DCX3600-M

VIDEO GATEWAY

©ARRIS Enterprises, Inc. 2014 All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. MoCA is a registered trademark of Multimedia over Coax Alliance. HDMI is a trademark of HDMI Licensing LLC. Dolby and the double-D symbol are registered trademarks of Dolby Laboratories. This product incorporates copy protection technology that is protected by U.S. patents and other intellectual property rights. Use of this copy protection technology must be authorized by Rovi Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Rovi Corporation. Reverse engineering or disassembly is prohibited. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.

ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time.

The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice.

Safety and Regulatory

i	Safety and Regulatory

IMPORTANT SAFETY INSTRUCTIONS

•Read these instructions.

•Keep these instructions.

•Heed all warnings.

•Follow all instructions.

•Do not use this apparatus near water.

•Clean only with dry cloth.

•Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

•Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.

•Do not defeat the safety purpose of the polarized or grounding type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong is provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

•Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

•Only use attachments/accessories specified by the manufacturer.

•Unplug this apparatus during lightning storms or when unused for long periods of time.

•Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as the power supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

IMPORTANT SAFETY CONSIDERATIONS FOR ALL SET-TOPS

•The mains plug is the main disconnect device. It shall remain readily accessible and operable.

•The apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus.

•WARNING: To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture.

•WARNING: Batteries shall not be exposed to excessive heat such as sunshine, fire or the like.

•See label on bottom of unit for additional markings.

During Installation

•Do not place the terminal in an enclosed area where the cooling vents are blocked or impede the flow of air through the ventilation openings.

•Install the terminal so that its position does not interfere with its proper ventilation. For example, do not place the terminal on a bed, sofa, rug, or similar surface that could block the ventilation openings.

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Safety and Regulatory

•Install the terminal so that there is a minimum of two inches of space between surrounding surfaces and the top, left, and right sides of the terminal to ensure proper ventilation.

•Install the terminal away from heat sources such as radiators, heat registers and stoves. Installation of the terminal near consumer electronics devices, such as stereo receiver/amplifiers and televisions, is permitted as long as the air surrounding the terminal does not exceed 40 ºC (104 ºF).

•Place the terminal on a flat surface not prone to vibration or impact.

•Do not place the terminal on top of another electronic device.

•Do not install the terminal in an area where condensation occurs.

•To prevent the temporary loss of guide data and cause a temporarily non-responding terminal, do not plug the AC power cord into a switched power outlet.

ADDITIONAL SAFETY CONSIDERATIONS FOR DVR MODELS

•To avoid shock and vibration damage to the internal hard drive, do not move the terminal while it is plugged in.

•To allow the hard drive to spin down and park its heads, wait at least 10 seconds after disconnecting power before moving the terminal.

•Install the terminal so that there is a minimum of 3 inches of space between surrounding surfaces and the back of the terminal to ensure proper ventilation.

FCC COMPLIANCE

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

•Reorient or relocate the receiving antenna.

•Increase the separation between the equipment and set-top.

•Connect the equipment into an outlet on a circuit different from that to which the set-top is connected. Consult the dealer or an experienced radio/TV technician for help.

Caution: Changes or modifications not expressly approved by ARRIS for compliance could void the user’s authority to operate the equipment.

FCC DECLARATION OF CONFORMITY

ARRIS Enterprises, Inc., 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares that this Class B digital device complies with 47 CFR Parts 2 and 15 of the FCC rules.

INDUSTRY CANADA (IC)

This Class B digital device complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

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Safety and Regulatory

SPECIAL SYMBOLS THAT MIGHT APPEAR ON THE EQUIPMENT

The exclamation point, within an equilateral triangle, is intended to alert the user to the presence of important installation, servicing, and operating instructions in the documents accompanying the equipment.

This symbol indicates that dangerous voltage levels are present within the equipment. These voltages are not insulated and may be of sufficient strength to cause serious bodily injury when touched. The symbol may also appear on schematics.

CARING FOR THE ENVIRONMENT BY RECYCLING

When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste.

Recycling your ARRIS Equipment

Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region. If collection systems are not available, call ARRIS Customer Service for assistance.

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Contents

	Contents
Safety and Regulatory ....................................................................................................................................	i
Tables............................................................................................................................................................	v
Figures...........................................................................................................................................................	v
Introduction ..................................................................................................................................................	1
Overview ..............................................................................................................................................................................	1
Support .........................................................................................................................................................	3
Getting Help ........................................................................................................................................................................	3
Product Overview..........................................................................................................................................	4
Front Panel ..........................................................................................................................................................................	4
Rear Panel............................................................................................................................................................................	5
Standard Features .............................................................................................................................................................	6
Whole Home DVR Functionality ..............................................................................................................................	6
M-CardTM ..............................................................................................................................................................................	7
Networking Overview........................................................................................................................................................	8
Ethernet Networking Connection...........................................................................................................................	8
MoCA Networking Connection................................................................................................................................	9
Wi-Fi Networking Connection ................................................................................................................................	10
Transcoding.......................................................................................................................................................................	14
The Basics of Transcoding......................................................................................................................................	14
DCX3600-M Authorization......................................................................................................................................	15
DCX3600-M Software ..............................................................................................................................................	15
Connection to the Home Wireless Network ......................................................................................................	15
Handheld Device Software.....................................................................................................................................	16
Installation...................................................................................................................................................	17
Video Connection Options .....................................................................................................................................	17
Audio Connection Options.....................................................................................................................................	17
Connecting a High-Definition TV (HDTV) for Video...........................................................................................	18
Connecting a High-Definition TV (HDTV) for Audio...........................................................................................	19
Connecting a High-Definition TV (HDTV) and an A/V Receiver for Video.....................................................	20
Connecting a High-Definition TV (HDTV) and an A/V Receiver for Audio ....................................................	21
Connecting a Standard-Definition TV ..................................................................................................................	22
RF4CE..................................................................................................................................................................................	23
Operational Check for the Remote Control...............................................................................................................	24
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Tables

Configuring the User Settings.......................................................................................................................................	25
Troubleshooting..........................................................................................................................................	28
Common Bootloader OSS Attribution Text.................................................................................................	30
Common Bootloader Open Source Software Attribution Text .............................................................................	30
	Tables
Table 1 – Top & Front Panel Controls ...........................................................................................................................	4
Table 2 – Rear Panel Ports & Connectors ....................................................................................................................	5
Table 3 - Approximate DVR Recording Capacities .....................................................................................................	7
Table 4 – DCX3600-M Video Outputs .........................................................................................................................	17
Table 5 – DCX3600-M Audio Outputs .........................................................................................................................	17
Table 6 – Remote Control Test .....................................................................................................................................	24
Table 7 - User Settings Menu Fields ............................................................................................................................	26
Table 8 – Troubleshooting Guidelines ........................................................................................................................	28
	Figures
Figure 1 – DCX3600-M Networking Overview .............................................................................................................	2
Figure 2 – DCX3600-M Front View .................................................................................................................................	4
Figure 3 – DCX3600-M Rear View...................................................................................................................................	5
Figure 4 - A Typical Mixed Ethernet/WiFi Home Network.........................................................................................	9
Figure 5 - A Typical Mixed MoCA/WiFi Home Network............................................................................................	10
Figure 6 - A Typical IEEE 802.11g WiFi Home Network ...........................................................................................	12
Figure 7 - A Typical Dual Band IEEE 802.11n WiFi Home Network.......................................................................	13
Figure 8 – High-Definition TV (HDTV) for Video Connection ..................................................................................	18
Figure 9 – High-Definition TV (HDTV) for Audio Connection..................................................................................	19
Figure 10 – High-Definition TV (HDTV) and an A/V Receiver for Video Connection..........................................	20
Figure 11 – High-Definition TV (HDTV) and an A/V Receiver for Audio Connection .........................................	21
Figure 12 – Standard-Definition TV Connection .......................................................................................................	22
Figure 13 - Settings Menu..............................................................................................................................................	25
Figure 14 - Power ON Timer Menu..............................................................................................................................	26
Figure 15 - Power OFF Timer Menu.............................................................................................................................	26

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Introduction

1	Introduction

Overview

The DCX3600-M is an advanced Video Gateway that provides access to live television, Video-On- Demand, and recorded content throughout the entire home.

The DCX3600-M connects directly to a high definition television through the audio/video connectors on the rear panel. It includes multiple tuners for recording up to six high definition programs to the internal hard drive simultaneously. The high-end processor, expanded memory, and accelerated graphics performance enhance the user’s experience by supporting advanced interactive applications.

The networking capabilities of the DCX3600-M allow content to be streamed to other devices that are connected on the home network, including IP set-tops, computers, and DLNA media players1. The DCX3600-M can also convert the incoming video from your cable provider to a format that can be watched on a mobile device. This transcoded content is streamed from the DCX3600-M to your smartphone or tablet over the home Wi-Fi network.

This manual provides an overview of the DCX3600-M features, operation instructions, and troubleshooting tools. This manual also provides instructions for connecting devices to the DCX3600-M over the home network.

1 Please note that advanced DCX3600-M features such as content transcoding and streaming to other devices in the home require specific software to be installed on the DCX3600-M. In addition, the devices intended to receive transcoded and streamed content from the DCX3600-M may also require specific software updates to enable this functionality. Please check with your service provider to determine the availability of these features on your DCX3600-M.

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Introduction

Figure 1 – DCX3600-M Networking Overview

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Support

Support

Getting Help

Please contact your service provider if you require assistance with your set-top box. If directed to contact ARRIS use the numbers below.

The Technical Assistance Center (TAC) provides assistance 24 hours a day, 7 days a week. To open a case, use one of these contact methods:

•Customers in North American should call the TAC at 888-944-HELP (888-944-4357).

•Customers outside North America should call the TAC at 215-323-2345.

•For Spanish language support, call 215-323-2346.

Contact the TAC by e-mail at [e-mail]

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Product Overview

2	Product Overview

Front Panel

The DCX3600-M includes a backlit, mechanical Power/Standby button and a Clock/Channel display with integrated status LEDS.

		Figure 2 – DCX3600-M Front View
		Table 1 – Top & Front Panel Controls
Feature		Description
1	Power Button	Turns ON/OFF power to the DCX3600-M.
2	Display LEDs	Record, Home LAN, Bluetooth*, Message
3	Display	Shows the time or channel number
4	Video Format Indicators	Shows the current video output resolution that is displayed
		on the television connected to the DCX3600-M.
5	Remote Activity LED	Blinks to indicate that the DCX3600-M has received a
		command from the remote control.

* Bluetooth not available on all models.

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Product Overview

Rear Panel

The DCX3600-M rear panel contains ports and connectors for video, audio, RF cabling, data output, and data interface. Some connectors are not enabled and require application software support.

		Figure 3 – DCX3600-M Rear View
		Table 2 – Rear Panel Ports & Connectors
Port/Connector		Description
1	Cable In	Connects to a coaxial cable that delivers the cable television signal from your
	(RF Coaxial Input)	service provider
2	YPbPr (optional feature)	Connects to the color-coded component video input on a high-definition TV
	(Component Video)	(HDTV)
3	Audio L/R	Connects to the analog audio left/right stereo inputs on a TV
	(Baseband Analog Audio)
4	Video	Connects to the standard definition video output on a SDTV
	(Composite Video)
5	HDMI	Connects to a high-definition TV (HDTV). Provides both audio and video to the
		HDTV.
6	Digital Audio	Connects to the Dolby® Digital 5.1 audio or PCM output on a digital audio device
	(Optical S/PDIF)
7	USB 2.0*	Connects to a high-speed peripheral device. Two USB 2.0 ports are provided.
8	Ethernet*	Connects to an Ethernet device. 10/100/1000
9	eSATA*	Connects to an external Serial ATA hard disk drive
10	M-Card Device Only	Cable card access panel. The M-Card is required to view television programs,
		previously recorded programs on the video gateway, or interactive on-demand
		programs. The M-Card should not be removed.
11	IR Remote Input	Connects to a remote control set-top accessory cable
12	Power	Connects the external power supply cord to the DCX3600-M

* Feature may not be supported by your service provider.

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Product Overview

Standard Features

•Local video decode up to 1080p60, MPEG-2, MPEG-4 AVC, SVC, MVC

•Dual transcode up to 720p30 each, or single transcode up to 1080i60

•1GHz Full-band capture front end with 8x QAM demodulators

•DOCSIS 3.0 channel bonding (8x4)

•MoCA 2.0 home networking

•1.2 Gp/s OpenGL 2.0, scalable video-in-graphics

•Dolby Digital Plus 7.1 (HDMI) and ATSC standard Dolby Digital (Optical S/PDIF)

•Front panel 4 digit, 7 segment display with integrated status LED indicators

•Backlit power button

•Video outputs: HDMI, composite video

•Audio outputs: L/R audio with volume control, optical S/PDIF

Standard Data Features

•500GB 3.5” internal hard drive

•128MB flash memory (upgradeable to 256MB and 512MB)

•1GB DRAM (upgradeable to 1.5GB and 2GB)

•Two Universal Serial Bus (USB) 2.0 ports on the rear panel

•10/100/1000 Mbps Ethernet port (RJ-45)

•eSATA Gen2 (3.0 Gbps) connector

•IR remote control interface plus rear panel extender input

Optional Features

•Component Video Output

•RF4CE remote control interface

•4-digit, 14 segment front panel display

•802.11n, 2x2, dual band, switched Wi-Fi

•Bluetooth 4.0 remote device interface

•1TB 3.5” internal hard drive

Whole Home DVR Functionality

•Integrated MoCA 2.0 supports content streaming and two-way connectivity to multiple IP clients

•DVR functionality integrated with the interactive guide application enables connected clients to do the following:

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