www.voicesonic.com Phone 877-289-2829
Installation Manual
Pure IP-PBX
Model No. KX-NCP500
KX-NCP1000
Panasonic KX-NCP500, KXNCP500, NCP500, KX-NCP1000, KXNCP1000, NCP1000
Thank you for purchasing a Panasonic Pure IP-PBX.
Please read this manual carefully before using this product and save this manual for future use.
KX-NCP500/KX-NCP1000: PBMPR Software File Version 5.0000 or later
SD Logo is a trademark of SD-3C, LLC.
Document Version: 2011-10
System Components
System Components
System Components Table
Category |
Model No. |
Description |
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Main Unit |
KX-NCP500 |
Main Unit |
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KX-NCP1000 |
Main Unit |
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Main Processing Card |
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IP Convergence Main Processing Card (IPCMPR) |
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IPCMPR Option Cards |
KX-NCP1104 |
4-Channel VoIP DSP Card (DSP4) |
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KX-TDE0110 |
16-Channel VoIP DSP Card (DSP16) |
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KX-TDE0111 |
64-Channel VoIP DSP Card (DSP64) |
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KX-TDA0196 |
Remote Card (RMT) |
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Activation Key Codes*1 |
KX-NCS3102 |
2-Channel IP Trunk Activation Key (2 IP Trunk) |
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KX-NCS3104 |
4-Channel IP Trunk Activation Key (4 IP Trunk) |
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KX-NCS3201 |
1-Channel IP Softphone/IP Proprietary Telephone |
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Activation Key (1 IP Softphone/IP PT) |
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KX-NCS3204 |
4-Channel IP Softphone/IP Proprietary Telephone |
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Activation Key (4 IP Softphone/IP PT) |
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KX-NCS3208 |
8-Channel IP Softphone/IP Proprietary Telephone |
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Activation Key (8 IP Softphone/IP PT) |
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KX-NCS3216 |
16-Channel IP Softphone/IP Proprietary Telephone |
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Activation Key (16 IP Softphone/IP PT) |
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KX-NCS3501 |
1-Channel IP Proprietary Telephone Activation Key (1 |
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IP PT) |
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KX-NCS3504 |
4-Channel IP Proprietary Telephone Activation Key (4 |
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IP PT) |
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KX-NCS3508 |
8-Channel IP Proprietary Telephone Activation Key (8 |
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IP PT) |
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KX-NCS3516 |
16-Channel IP Proprietary Telephone Activation Key |
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(16 IP PT) |
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KX-NCS3701 |
1-Channel SIP Extension Activation Key (1 SIP |
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Extension) |
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KX-NCS3704 |
4-Channel SIP Extension Activation Key (4 SIP |
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Extension) |
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KX-NCS3708 |
8-Channel SIP Extension Activation Key (8 SIP |
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Extension) |
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KX-NCS3716 |
16-Channel SIP Extension Activation Key (16 SIP |
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Extension) |
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KX-NCS3910 |
Activation Key for Software Upgrade to Enhanced |
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Version (Software Upgrade 01) |
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KX-NCS2201 |
Activation Key for CA PRO for 1 User (CA Pro 1user) |
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System Components |
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Category |
Model No. |
Description |
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KX-NCS2205 |
Activation Key for CA PRO for 5 Users (CA Pro |
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5users) |
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KX-NCS2210 |
Activation Key for CA PRO for 10 Users (CA Pro |
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10users) |
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KX-NCS2240 |
Activation Key for CA PRO for 40 Users (CA Pro |
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40users) |
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KX-NCS2249 |
Activation Key for CA PRO for 128 Users (CA Pro |
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128users) |
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KX-NCS2301 |
Activation Key for CA ACD Monitor for 1 ICD |
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Supervisor (CA Supervisor 1user) |
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Virtual CO Line Cards |
- |
Virtual 16-Channel VoIP Gateway Card (V-IPGW16) |
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Virtual 16-Channel SIP CO Line Card (V-SIPGW16) |
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Virtual Extension Cards |
- |
Virtual 32-Channel VoIP Extension Card (V-IPEXT32) |
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Virtual 32-Channel SIP Extension Card (V-SIPEXT32) |
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Virtual 4 IP Cell Station Interface Card (V-IPCS4) |
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Small Free Slot |
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Physical CO Line |
KX-NCP1180 |
4-Port Analog Trunk Card (LCOT4) |
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Cards |
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KX-NCP1290 |
PRI Card (PRI23) |
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Physical Extension |
KX-NCP1170 |
4-Port Digital Hybrid Extension Card (DHLC4) |
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Card |
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Regular Free Slot |
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Physical CO Line |
KX-NCP1187 |
T-1 Trunk Card (T1) |
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Card |
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Physical Extension |
KX-NCP1171 |
8-Port Digital Extension Card (DLC8) |
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Cards |
KX-NCP1172 |
16-Port Digital Extension Card (DLC16) |
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KX-NCP1173 |
8-Port Single Line Telephone Extension Card (SLC8) |
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KX-NCP1174 |
16-Port Single Line Telephone Extension Card |
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(SLC16) |
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Other Physical Card |
KX-NCP1190 |
Optional 3-Slot Base Card (OPB3) |
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OPB3 |
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System Components
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Category |
Model No. |
Description |
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Other Physical |
KX-TDA0161 |
4-Port Doorphone Card (DPH4) |
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Cards |
KX-TDA0164 |
4-Port External Input/Output Card (EIO4) |
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KX-TDA0166 |
16-Channel Echo Canceller Card (ECHO16) |
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KX-TDA0191 |
4-Channel Message Card (MSG4) |
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KX-TDA0194 |
4-Channel Simplified Voice Message Card (ESVM4) |
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Cell Stations |
2.4 GHz |
KX-T0141 |
2-Channel Cell Station Unit Using a DHLC/DLC Card |
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(CSs) |
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(PT-interface CS) for 2.4 GHz Portable Station |
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KX-T0151 |
2-Channel Cell Station Unit Using a DHLC/DLC Card |
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(PT-interface CS) for 2.4 GHz Portable Station |
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DECT 6.0 |
KX-T0155 |
DECT 6.0 2-Channel Cell Station Unit Using a DHLC/ |
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DLC Card (PT-interface CS) for DECT 6.0 Portable |
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Station |
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KX-T0158 |
DECT 6.0 8-Channel Cell Station Unit Using a DHLC/ |
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DLC Card (PT-interface CS) for DECT 6.0 Portable |
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Station |
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KX-NCP0158 |
DECT 6.0 8-Channel IP Cell Station Unit Using a |
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V-IPCS4 Card for DECT 6.0 Portable Station |
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Proprietary Equipment |
KX-T30865 |
Doorphone |
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KX-T7765 |
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KX-T7775 |
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*1 Note that the types of activation keys are subject to change without notice. For CA activation keys, refer to the documentation for CA.
Equipment Compatibility
Compatible Panasonic Proprietary Telephones
The PBX supports the following telephones:
•IP proprietary telephones (e.g., KX-NT300 series)
•IP softphones (e.g., KX-TDA0350)
•Digital proprietary telephones (e.g., KX-DT300 series)
•Analog proprietary telephones (e.g., KX-T7700 series)
•Portable stations (e.g., KX-WT125, KX-TD7690)
•DSS consoles (e.g., KX-DT390)
•Single line telephones
Incompatible Panasonic Proprietary Telephones
The PBX does not support the following telephones:
•KX-T30800 series proprietary telephones and DSS consoles
•KX-T61600 series proprietary telephones and DSS consoles
•KX-T123200 series proprietary telephones and DSS consoles
•KX-NT136 IP proprietary telephone
•KX-NT265 IP proprietary telephone (apart from software version 2.00 or later)
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System Components
Note
•For the equipment (e.g., Add-on Key Module, USB Module, Headset*1) that can be connected to a particular telephone, refer to the telephone's manual.
•For other equipment that can be connected to the PBX, refer to "1.1.2 System Connection Diagram".
*1 |
The KX-T7090 headset can be connected to the KX-T7000, KX-T7200, KX-T7300, and KX-T7400 series telephones. |
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Notice
•This PBX supports SIP Extensions. However, some PBX features may not be available for SIP Extensions, depending on your telephone type.
•Under power failure conditions, the connected telephones may not operate. Please ensure that a separate telephone, not dependent on local power, is available for emergency use.
•Prior to connection of this product, please verify that the intended operating environment is supported. Satisfactory performance cannot be guaranteed for the following:
–interoperability and compatibility with all devices and systems connected to this product
–proper operation and compatibility with services provided by telecommunications companies over connected networks
List of Abbreviations
•APT ® Analog Proprietary Telephone
•CA ® Communication Assistant
•DPT ® Digital Proprietary Telephone
•IP-PT ® IP Proprietary Telephone
•PS ® Portable Station
•PT ® Proprietary Telephone
•SIP Extension ® Session Initiation Protocol Extension (SIP hardphones/SIP softphones)
•SLT ® Single Line Telephone
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Safety Notices
Safety Notices
Please observe the safety notices in this manual in order to avoid danger to users or other people, and prevent damage to property.
The notices are classified as follows, according to the severity of injury or damage:
WARNING
CAUTION
This notice means that misuse could result in death or serious injury.
This notice means that misuse could result in injury or damage to property.
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Important Information
Important Information
SAVE THESE INSTRUCTIONS
WARNING
SAFETY REQUIREMENTS
For All Telephone Equipment
•Do not install the product in any other way than described in relevant manuals.
•The product must only be installed and serviced by qualified service personnel. The product should be used as-is from the time of purchase; it should not be disassembled or modified. Disassembly or modification can cause a fire, electric shock, or damage to the product.
•Do not install the product in a place exposed to rain or moisture, or a place where water, oil, or other liquids can drip or splash onto on the product. Such conditions can lead to fire or electric shock, and may impair the performance of the product.
•Follow all warnings and instructions marked on the product.
•Do not place the product on an unstable or uneven surface. If the product were to fall over, it may cause injury or damage to the product.
•Products that require a power source should only be connected to the type of electrical power supply specified on the product label. If you are not sure of the type of power supply to your home, consult your dealer or local power company.
•For safety purposes some products are equipped with a grounded plug. If you do not have a grounded outlet, please have one installed. Do not bypass this safety feature by tampering with the plug.
•Do not supply power to a combination of devices that exceeds the total rated capacity of the wall outlets or extension cables used. If outlets, power strips, extension cords, etc. are used in a manner that exceeds their rated capacity, they emit large amounts of heat, which could cause a fire.
•Unplug the product from the wall outlet and have it serviced by qualified service personnel in the following cases:
a.When the power supply cord or plug is damaged or frayed.
b.If liquid has been spilled into the product.
c.If the product has been exposed to rain or water.
d.If the product does not operate according to the operating instructions. Adjust only the controls that are explained in the operating instructions. Improper adjustment of other controls may result in damage and may require service by a qualified technician to restore the product to normal operation.
e.If the product has been dropped or the cabinet has been damaged.
f.If product performance deteriorates.
For the PBX
•Only use the 19-inch rack mounting equipment (attachment bracket, screws) included with the PBX.
•If damage to the unit exposes any internal parts, disconnect the power supply cord immediately and return the unit to your dealer.
•To prevent fires, electric shock, injury, or damage to the product, be sure to follow these guidelines when performing any wiring or cabling:
a.Before performing any wiring or cabling, unplug the product's power cord from the outlet. After completing all wiring and cabling, plug the power cord back into the outlet.
b.When laying cables, do not bundle the product's power cord with the power cords of other devices.
c.Do not place any objects on top of the cables connected to the PBX.
d.When running cables along the floor, use protectors to prevent the cables from being stepped on.
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e. Do not run any cables under carpeting.
•Unplug this unit from the AC outlet if it emits smoke, an abnormal smell or makes unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorized Panasonic Factory Service Center.
•Do not insert objects of any kind into this product, as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock.
CAUTION
SAFETY REQUIREMENTS
For All Telephone Equipment
•The product should be kept free of dust, moisture, high temperature (more than 40 °C [104 °F]) and vibration, and should not be exposed to direct sunlight.
•Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth. Do not clean with abrasive powders or with chemical agents such as benzene or thinner. Do not use liquid cleaners or aerosol cleaners.
For the PBX
•Before touching the product (PBX, cards, etc.), discharge static electricity by touching ground or wearing a grounding strap. Failure to do so may cause the PBX to malfunction due to static electricity.
•When relocating the equipment, first disconnect the telecom connection before disconnecting the power connection. When the unit is installed in the new location, reconnect the power first, and then reconnect the telecom connection.
•The power supply cord is used as the main disconnect device. Ensure that the AC outlet is located near the equipment and is easily accessible.
•The SD Memory Card poses a choking hazard. Keep the SD Memory Card out of reach of children.
•Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface while in use. The product should never be placed near or over a radiator or other heat source. This product should not be placed in a sealed environment unless proper ventilation is provided.
•When this product is no longer in use, make sure to detach it from the rack.
SECURITY REQUIREMENTS
In order to use the PBX safely and correctly, the Security Requirements below must be observed. Failure to do so may result in:
•Loss, leakage, falsification or theft of user information.
•Illegal use of the PBX by a third party.
•Interference or suspension of service caused by a third party.
What is User Information?
User Information is defined as:
1.Information stored on the SD Memory Card
Phonebook data, user IDs, system settings data, passwords (User/Administrator/Installer), Personal Identification Numbers (PINs), etc.
2.Information sent from the PBX to a PC or other external device:
Phone call data (including telephone numbers of outside parties), call charge data, etc.
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Important Information
Requirements
1.The SD Memory Card contains software for all the processes of the PBX and all customer data. It can be easily removed and taken away from the PBX by a third party. Therefore, do not allow unauthorized access to prevent data leakage.
2.Always make backups of data stored on the SD Memory Card. For details, refer to "2.6.2 Utility—File Transfer PC to PBX (SD Card)" and "2.6.3 Utility—File Transfer PBX (SD Card) to PC" in the PC Programming Manual.
3.To prevent illegal access from the Internet, activate a Firewall.
4.To avoid unauthorized access and possible abuse of the PBX, we strongly recommend:
a.Keeping the password secret.
b.Selecting a complex, random password that cannot be easily guessed.
c.Changing your password regularly.
5.Perform the following when sending the PBX for repair or handing it over to a third party.
a.Make a backup of data stored on the SD Memory Card.
b.Using an SD formatter, format the SD Memory Card so that information cannot be retrieved from it.
6.To prevent data leakage, render the SD Memory Card physically unusable before disposal.
7.When user information is sent from the PBX to a PC or other external device, the confidentiality of that information becomes the responsibility of the customer. Before disposing of the PC or other external device, ensure that data cannot be retrieved from it by formatting the hard disk and/or rendering it physically unusable.
Notice
SAFETY REQUIREMENTS
For All Telephone Equipment
•Read and understand all instructions.
For the PBX
•Keep the unit away from heating appliances and devices that generate electrical noise such as fluorescent lamps, motors and televisions. These noise sources can interfere with the performance of the PBX.
•If you are having problems making calls to outside destinations, follow this procedure to test the CO lines:
a.Disconnect the PBX from all CO lines.
b.Connect known working SLTs to those CO lines.
c.Make a call to an external destination using those SLTs.
If a call cannot be carried out correctly, there may be a problem with the CO line that the SLT is connected to. Contact your telephone company.
If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the CO lines until it has been serviced by an authorized Panasonic Factory Service Center
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Important Safety Instructions
Important Safety Instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:
•Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool.
•Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from lightning.
•Do not use a telephone in the vicinity of a gas leak to report the leak.
•Rack Mount Instructions—The following or similar rack-mount instructions are included with the installation instructions:
a.Elevated Operating Ambient—If installed in a closed or multi-unit rack assembly, the operating ambient temperature of the rack environment may be greater than room ambient. Therefore, consideration should be given to installing the equipment in an environment compatible with the maximum ambient temperature (Tma) specified by the manufacturer.
b.Reliable Earthing—Reliable earthing of rack-mounted equipment should be maintained. Particular attention should be given to supply connections other than direct connections to the branch circuit (e.g., use of power strips).
SAVE THESE INSTRUCTIONS
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Precaution
Precaution
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WARNING |
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DO |
NOT |
REMOVE |
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SD |
MEMORY |
CARD |
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WHILE |
POWER |
IS |
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SUPPLIED |
TO |
THE |
PBX |
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Doing so may cause the PBX to fail to start when you try to restart the system.
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Precaution
Password Security
CAUTION
To the Administrator or Installer regarding the system password
1.Please provide all system passwords to the customer.
2.To avoid unauthorized access and possible abuse of the PBX, keep the passwords secret, and inform the customer of the importance of the passwords, and the possible dangers if they become known to others.
3.The PBX has default passwords preset. For security, change these passwords the first time that you program the PBX.
4.Change the passwords periodically.
5.It is strongly recommended that passwords of 10 numbers or characters be used for maximum protection against unauthorized access. For a list of numbers and characters that can be used in system passwords, refer to "1.1.2 Entering Characters" in the PC Programming Manual.
6.If a system password is forgotten, it can be found by loading a backup of the system data into a PC, and checking the password using the Maintenance Console software. If you do not have a backup of the system data, you must reset the PBX to its factory defaults and reprogram it. Therefore, we strongly recommend maintaining a backup of the system data. For more information on how to back up the system data, refer to "2.5.1 Tool—SD memory backup" in the PC Programming Manual.
However, as system passwords can be extracted from backup copies of the system data file, do not allow unauthorized access to these files.
Notice for users in California
This product contains a CR coin cell lithium battery that
contains perchlorate material—special handling may
apply.
See www.dtsc.ca.gov/hazardouswaste/perchlorate
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Introduction
Introduction
This Installation Manual is designed to serve as an overall technical reference for the Panasonic Pure IP-PBX, KX-NCP500/KX-NCP1000. It provides instructions for installing the hardware, and programming the PBX using the Maintenance Console.
The Structure of this Manual
This manual contains the following sections:
Section 1 System Outline
Provides general information on the PBX, including the system capacity and specifications.
Section 2 Activation Key Installation
Describes information on activation keys, including how to obtain an activation key and install it in the SD Memory Card.
Section 3 Installation
Describes the procedures to install the PBX. Detailed instructions for planning the installation site, installing the shelves and optional service cards, and cabling of peripheral equipment are provided. Further information on system expansion and peripheral equipment installation is included.
Section 4 Guide for the Maintenance Console
Explains the installation procedure, structure, and basic information of the Maintenance Console.
Section 5 Troubleshooting
Provides information on the PBX and telephone troubleshooting.
About the Other Manuals
Along with this Installation Manual, the following manuals are available:
Feature Manual
Describes all basic, optional and programmable features of the PBX.
PC Programming Manual
Provides step-by-step instructions for performing system programming using a PC.
PT Programming Manual
Provides step-by-step instructions for performing system programming using a PT.
Operating Manual
Provides operating instructions for end users using a PT, SLT, PS, or DSS Console.
About the software version of your PBX
The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of this manual. To confirm the software version of your PBX, see "How do I confirm the software version of the PBX or installed cards?" in 2.7.1 Frequently Asked Questions (FAQ) of the PC Programming Manual, or "[190] Main Processing (MPR) Software Version Reference" in the PT Programming Manual.
Trademarks
•The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Panasonic Corporation is under license.
•Microsoft, Windows and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
•All other trademarks identified herein are the property of their respective owners.
•Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.
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F.C.C. REQUIREMENTS AND RELEVANT INFORMATION
F.C.C. REQUIREMENTS AND RELEVANT INFORMATION
1.Notification to the Telephone Company
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the side of this equipment is a label that contains, among other information, a product identifier in the format US: ACJMF04BKX-NCP500. If requested, this number must be provided to the telephone company. Installation must be performed by a qualified professional installer. If required, provide the telephone company with the following technical information:
•Telephone numbers to which the system will be connected
•Make: Panasonic
•Model: KX-NCP500 and KX-NCP1000
•Certification No.: found on the side of the unit
•Ringer Equivalence No.: 0.4B
•Facility Interface Code: 02LS2, 04DU9.BN/DN/1KN/1SN
•Service Order Code: 9.0F, 6.0P
•Required Network Interface Jack: RJ45S, RJ48C
2.Ringer Equivalence Number (REN)
The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. The REN for this product is part of the product identifier that has the format US: ACJMF04BKX-NCP500. The digits represented by 04 are the REN without a decimal point (e.g., 04 is a REN of 0.4). For earlier products, the REN is separately shown on the label.
3.Incidence of Harm to the Telephone Lines
If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn't practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
4.Changes in Telephone Company Communications Facilities, Equipment, Operations and Procedures
The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.
5.Trouble with this equipment
If trouble is experienced with this equipment, for repair or warranty information, please see the attached warranty, which includes the Service Center Directory. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
6.Connection to Party Line
Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.
7.Combined Use with Alarm Equipment
If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.
Note
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
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F.C.C. REQUIREMENTS AND RELEVANT INFORMATION
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
CAUTION
•Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this device.
•When programming emergency numbers and/or making test calls to emergency numbers:
1.Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.
2.Perform such activities in the off-peak hours, such as early morning hours or late evenings.
•The software contained in the ARS and TRS features to allow user access to the network must be upgraded to recognize newly established network area codes and exchange codes as they are placed into service. Failure to upgrade the premises PBXs or peripheral equipment to recognize the new codes as they are established will restrict the customer and the customer's employees from gaining access to the network and to these codes.
KEEP THE SOFTWARE UP-TO-DATE WITH THE LATEST DATA.
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Table of Contents
Table of Contents
1 System Outline ....................................................................................... |
19 |
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1.1 |
Basic System Construction ........................................................................................... |
20 |
1.1.1 |
Main Unit ........................................................................................................................ |
20 |
1.1.2 |
System Connection Diagram .......................................................................................... |
21 |
1.2 |
Optional Equipment ........................................................................................................ |
23 |
1.2.1 |
Optional Equipment ........................................................................................................ |
23 |
1.3 |
Specifications .................................................................................................................. |
25 |
1.3.1 |
General Description ........................................................................................................ |
25 |
1.3.2 |
Characteristics ................................................................................................................ |
27 |
1.3.3 |
System Capacity ............................................................................................................ |
28 |
2 Activation Key Installation .................................................................... |
37 |
|
2.1 |
Information about the Activation Keys ......................................................................... |
38 |
2.1.1 |
Activation Keys ............................................................................................................... |
38 |
2.1.2 |
Activation Key Code and Key Management System ...................................................... |
43 |
2.1.3 |
Activation Key File .......................................................................................................... |
44 |
3 Installation .............................................................................................. |
45 |
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3.1 |
Before Installation ........................................................................................................... |
46 |
3.1.1 |
Before Installation ........................................................................................................... |
46 |
3.2 |
Installation of the PBX .................................................................................................... |
48 |
3.2.1 |
Unpacking ...................................................................................................................... |
48 |
3.2.2 |
Names and Locations ..................................................................................................... |
49 |
3.2.3 |
Frame Ground Connection ............................................................................................. |
50 |
3.2.4 |
Installing/Removing the Optional Service Cards ............................................................ |
51 |
3.2.5 |
Types of Connectors ...................................................................................................... |
53 |
3.2.6 |
Attaching a Ferrite Core ................................................................................................. |
54 |
3.2.7 |
19-inch Rack Mounting ................................................................................................... |
55 |
3.2.8 |
Floor Standing ................................................................................................................ |
56 |
3.2.9 |
Surge Protector Installation ............................................................................................ |
57 |
3.3 |
Information about the Main Processing Card .............................................................. |
60 |
3.3.1 |
IPCMPR Card ................................................................................................................. |
60 |
3.3.2DSP4 Card (KX-NCP1104), DSP16 Card (KX-TDE0110), and DSP64 Card
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(KX-TDE0111) ................................................................................................................ |
63 |
3.3.3 |
RMT Card (KX-TDA0196) .............................................................................................. |
65 |
3.4 |
Information about the Virtual Cards .............................................................................. |
66 |
3.4.1 |
Virtual Cards ................................................................................................................... |
66 |
3.5 |
Information about the Physical CO Line Cards ............................................................ |
67 |
3.5.1 |
LCOT4 Card (KX-NCP1180) .......................................................................................... |
67 |
3.5.2 |
T1 Card (KX-NCP1187) ................................................................................................. |
69 |
3.5.3 |
PRI23 Card (KX-NCP1290) ............................................................................................ |
71 |
3.6 |
Information about the Physical Extension Cards ........................................................ |
73 |
3.6.1 |
DHLC4 Card (KX-NCP1170) .......................................................................................... |
73 |
3.6.2 |
DLC8 Card (KX-NCP1171) ............................................................................................ |
75 |
3.6.3 |
DLC16 Card (KX-NCP1172) .......................................................................................... |
76 |
3.6.4 |
SLC8 Card (KX-NCP1173) ............................................................................................. |
77 |
3.6.5 |
SLC16 Card (KX-NCP1174) ........................................................................................... |
78 |
3.7 |
Information about the Other Physical Cards ................................................................ |
79 |
3.7.1 |
OPB3 Card (KX-NCP1190) ............................................................................................ |
79 |
3.7.2 |
DPH4 Card (KX-TDA0161) ............................................................................................ |
80 |
3.7.3 |
EIO4 Card (KX-TDA0164) .............................................................................................. |
82 |
3.7.4 |
ECHO16 Card (KX-TDA0166) ........................................................................................ |
85 |
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3.7.5 |
MSG4 Card (KX-TDA0191) ............................................................................................ |
86 |
3.7.6 |
ESVM4 Card (KX-TDA0194) .......................................................................................... |
87 |
3.8 |
Connection of Extensions .............................................................................................. |
88 |
3.8.1 |
Maximum Cabling Distances of the Extension Wiring (Twisted Cable) .......................... |
88 |
3.8.2 |
Parallel Connection of the Extensions ............................................................................ |
90 |
3.8.3 |
Digital EXtra Device Port (Digital XDP) Connection ....................................................... |
93 |
3.8.4 |
First Party Call Control CTI Connection ......................................................................... |
97 |
3.9Connection of Doorphones, Door Openers, External Sensors, and External
Relays |
...............................................................................................................................98 |
3.9.1Connection of Doorphones, Door Openers, External Sensors, and External
3.10 |
Relays ............................................................................................................................ |
98 |
Connection of Peripherals ........................................................................................... |
101 |
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3.10.1 |
Connection of Peripherals ............................................................................................ |
101 |
3.11 |
LAN Connection ............................................................................................................ |
105 |
3.11.1 |
LAN Connection ........................................................................................................... |
105 |
3.12 |
Power Failure Connections .......................................................................................... |
106 |
3.12.1 |
Power Failure Connections .......................................................................................... |
106 |
3.13 |
Starting the PBX ............................................................................................................ |
108 |
3.13.1 |
Starting the PBX ........................................................................................................... |
108 |
4 Guide for the Maintenance Console ................................................... |
111 |
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4.1 |
Overview ........................................................................................................................ |
112 |
4.1.1 |
Overview ...................................................................................................................... |
112 |
4.2 |
PC Connection .............................................................................................................. |
113 |
4.2.1 |
PC Connection ............................................................................................................. |
113 |
4.3 |
Installation of the Maintenance Console .................................................................... |
115 |
4.3.1 |
Installing and Starting the Maintenance Console ......................................................... |
115 |
5 Troubleshooting ................................................................................... |
119 |
|
5.1 |
Troubleshooting ............................................................................................................ |
120 |
5.1.1 |
Installation .................................................................................................................... |
120 |
5.1.2 |
Connection ................................................................................................................... |
123 |
5.1.3 |
Operation ...................................................................................................................... |
125 |
5.1.4 |
Using the Reset Button ................................................................................................ |
127 |
5.1.5 |
Troubleshooting by Error Log ....................................................................................... |
128 |
6 Appendix ............................................................................................... |
131 |
|
6.1 |
Revision History ............................................................................................................ |
132 |
6.1.1 |
PBMPR Software File Version 1.01xx .......................................................................... |
132 |
6.1.2 |
PBMPR Software File Version 2.02xx .......................................................................... |
133 |
6.1.3 |
PBMPR Software File Version 4.1xxx .......................................................................... |
134 |
6.1.4 |
PBMPR Software File Version 5.0xxx .......................................................................... |
135 |
Index |
............................................................................................................ |
137 |
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Section 1
System Outline
This section provides general information on the PBX, including the system capacity and specifications.
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1.1.1 Main Unit
1.1 Basic System Construction
1.1.1 Main Unit
The main unit contains a power supply unit (PSU) and an IPCMPR card for starting and controlling the PBX.
KX-NCP500 |
KX-NCP1000 |
Construction of the Main Unit
A. IPCMPR Card
A A
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KX-NCP500 |
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KX-NCP1000 |
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1.1.2 System Connection Diagram
1.1.2 System Connection Diagram
Private |
ITSP*1 |
IP Network |
Network |
CO (Telephone Company Lines)
Analog/PRI/T1
Remote PC |
WAN |
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Router |
DCE*2 |
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(e.g., ADSL |
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Modem) |
Pure IP-PBX
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Fax Machine |
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PC |
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Printer |
Wireless Phone |
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External Sensor/ |
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External Relay Device |
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Doorphone & Door Opener |
PS |
CS |
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BGM/Music On Hold (MOH)
Voice Processing
System
Pager/ Amplifier
Speaker
*1 |
ITSP: Internet Telephony Service Provider |
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*2 |
DCE: Data Circuit Terminating Equipment |
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CA: Communication Assistant |
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*3 |
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SLT
APT DSS Console
DPT DSS Console
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USB |
KX-T7636/ |
PC |
KX-T7633 |
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USB |
KX-DT346/ |
PC |
KX-DT343 |
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KX-T7600 KX-T7600
KX-DT300 KX-DT300
PC
IP-PT
IP Softphone, CA*3 Client PC
SIP Extension
IP-CS PS
CTI Server
PC
PC
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1.1.2 System Connection Diagram
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Analog |
LCOT4 |
SLC16 |
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CO Line |
(KX-NCP1180) |
(KX-NCP1174) |
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SLC8 |
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(KX-NCP1173) |
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SLT |
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Wireless Phone |
Fax Machine |
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Telephone |
ISDN PRI Line |
PRI23 |
DLC16 |
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Company |
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(Digital CO Line) |
(KX-NCP1290) |
(KX-NCP1172) |
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KX-DT346/ |
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PC |
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DLC8 |
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KX-DT300/ KX-DT300/ |
KX-DT343/ |
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DPT |
DSS |
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(KX-NCP1171) |
KX-T7600 KX-T7600 |
KX-T7636/ |
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Console |
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DPT |
DPT |
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KX-T7633 DPT |
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DHLC4 |
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(KX-NCP1170) |
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T1 Line |
T1 |
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(Digital CO Line) |
(KX-NCP1187) |
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SLT |
Wireless Phone |
APT |
Fax Machine |
Voice |
PT-interface CS PS |
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(DHLC |
(DHLC only) |
(DHLC only) |
(DHLC only) |
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OPB3 |
only) |
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Processing |
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System |
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(KX-NCP1190) |
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DPH4 |
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(KX-TDA0161) |
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Doorphone & Door Opener |
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EIO4 |
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(KX-TDA0164) |
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ECHO16 |
External Sensor/External Relay Device |
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(KX-TDA0166) |
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MSG4 |
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(KX-TDA0191) |
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ESVM4 |
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(KX-TDA0194) |
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IPCMPR |
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(Installed by default) |
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Station Message |
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DSP4 |
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(KX-NCP1104) |
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Detail Recording (SMDR) |
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Radio |
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RMT |
DSP16 |
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(KX-TDE0110) |
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(KX-TDA0196) |
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Amplifier |
Pager/Speaker |
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DSP64 |
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(KX-TDE0111) |
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PC |
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Virtual CO |
Virtual |
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Line Slot |
Extension Slot |
SIP Extension |
IP-CS PS |
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V-IPGW16 |
V-IPEXT32 |
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Private IP |
Router |
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V-SIPEXT32 |
LAN |
Network |
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WAN |
V-SIPGW16 |
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V-IPCS4 |
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ITSP |
DCE |
Router |
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PC |
CTI Server |
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IP-PT |
IP Softphone, |
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Network (e.g., ADSL |
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CA Client PC |
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Modem) |
Mountable Equipment |
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1.2.1 Optional Equipment
1.2 Optional Equipment
1.2.1 Optional Equipment
Model No. |
Model Name |
Description |
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KX-NCP1104 |
4-Channel VoIP DSP Card (DSP4) |
4-channel digital signal processor card with a |
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4-Channel IP Trunk activation key and an |
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8-Channel IP Proprietary Telephone activation |
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key preinstalled. Compliant with ITU-T G.729A |
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and G.711 codec methods. To be mounted on |
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the IPCMPR card. |
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KX-NCP1170 |
4-Port Digital Hybrid Extension |
4-port digital hybrid extension card for DPTs, |
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Card (DHLC4) |
APTs, SLTs, DSS consoles, and PT-interface |
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CSs, with 1 power failure transfer (PFT) port. |
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KX-NCP1171 |
8-Port Digital Extension Card |
8-port digital extension card for DPTs, DSS |
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(DLC8) |
consoles, and PT-interface CSs. |
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KX-NCP1172 |
16-Port Digital Extension Card |
16-port digital extension card for DPTs, DSS |
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(DLC16) |
consoles, and PT-interface CSs. |
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KX-NCP1173 |
8-Port Single Line Telephone |
8-Port Single Line Telephone Extension Card |
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Extension Card (SLC8) |
(SLC8) |
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KX-NCP1174 |
16-Port Single Line Telephone |
16-Port Single Line Telephone Extension Card |
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Extension Card (SLC16) |
(SLC16) |
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KX-NCP1180 |
4-Port Analog Trunk Card |
4-port analog CO line card with 1 power failure |
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(LCOT4) |
transfer (PFT) port. |
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KX-NCP1187 |
T-1 Trunk Card (T1) |
1-port T1 CO line card. EIA/TIA standard |
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compliant. |
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KX-NCP1190 |
Optional 3-Slot Base Card (OPB3) |
Optional 3-slot base card for mounting a |
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maximum of 3 option cards. |
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KX-NCP1290 |
PRI Card (PRI23) |
1-port ISDN Primary Rate Interface card (23B |
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channels). NI (North American standard ISDN |
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protocol) compliant. |
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KX-TDA0161 |
4-Port Doorphone Card (DPH4) |
4-port doorphone card for 4 doorphones and 4 |
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door openers. To be mounted on the OPB3 card. |
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KX-TDA0164 |
4-Port External Input/Output Card |
4-port external input/output card. To be mounted |
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(EIO4) |
on the OPB3 card. |
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KX-TDA0166 |
16-Channel Echo Canceller Card |
16-channel card for echo cancellation during |
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(ECHO16) |
conferences. To be mounted on the OPB3 card. |
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KX-TDA0191 |
4-Channel Message Card (MSG4) |
4-channel message card. To be mounted on the |
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OPB3 card. |
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KX-TDA0194 |
4-Channel Simplified Voice |
4-channel simplified voice message card for |
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Message Card (ESVM4) |
Simplified Voice Message feature. Also supports |
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MSG card features. To be mounted on the |
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OPB3 card. |
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1.2.1 Optional Equipment
Model No. |
Model Name |
Description |
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KX-TDA0196 |
Remote Card (RMT) |
Analog modem card for remote communication |
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with the PBX. ITU-T V.90 support. To be |
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mounted on the IPCMPR card. |
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KX-TDE0110 |
16-Channel VoIP DSP Card |
16-channel digital signal processor card with a |
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(DSP16) |
4-Channel IP Trunk activation key and an |
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8-Channel IP Proprietary Telephone activation |
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key preinstalled. Compliant with ITU-T G.729A |
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and G.711 codec methods. To be mounted on |
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the IPCMPR card. |
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KX-TDE0111 |
64-Channel VoIP DSP Card |
64-channel digital signal processor card with four |
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(DSP64) |
4-Channel IP Trunk activation keys and four |
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8-Channel IP Proprietary Telephone activation |
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keys preinstalled. Compliant with ITU-T G.729A |
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and G.711 codec methods. To be mounted on |
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the IPCMPR card. |
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Note
For the maximum number of optional service cards that can be installed in the PBX, refer to "1.3.3 System Capacity".
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1.3.1 General Description |
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1.3 |
Specifications |
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1.3.1 |
General Description |
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Control Bus |
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Original bus (16-bit, 8 MHz, 10 megabytes per second) |
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Communication Bus |
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H.100 bus conformity (1024 time slots) |
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Switching |
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Non-blocking |
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Power Input |
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KX-NCP500 |
100 V AC to 130 V AC; 1.0 A/200 V AC to 240 V AC; 0.6 A; 50 |
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Hz/60 Hz |
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KX-NCP1000 |
100 V AC to 130 V AC; 1.3 A/200 V AC to 240 V AC; 0.8 A; 50 |
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Hz/60 Hz |
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Power Consumption |
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KX-NCP500 |
51 W |
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(when fully mounted) |
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(240 V: 122 VA, 200 V: 113 VA, 130 V: 100 VA, 100 V: 92 VA) |
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KX-NCP1000 |
65 W |
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(240 V: 142 VA, 200 V: 134 VA, 130 V: 119 VA, 100 V: 113 VA) |
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Maximum Power Failure Tolerance*1 |
300 ms |
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Memory Backup Duration |
7 years |
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Dialing |
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CO Line |
Dial Pulse (DP) 10 pps, 20 pps |
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Tone (DTMF) Dialing |
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Extension |
Dial Pulse (DP) 10 pps, 20 pps |
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Tone (DTMF) Dialing |
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Mode Conversion |
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DP-DTMF, DTMF-DP |
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Ring Frequency |
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20 Hz/25 Hz (selectable) |
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Central Office Loop Limit |
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1600 W maximum |
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Operating |
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Temperature |
0 °C to 40 °C (32 °F to 104 °F) |
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Environment |
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Humidity |
10 % to 90 % (non-condensing) |
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Conference Call CO Line |
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From 10 ´ 3-party conference call to 4 ´ 8-party conference call |
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Music on Hold (MOH) |
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1 port (Level Control: -6 dB to +6 dB per 3 dB) |
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MOH1: Selectable Internal/External Music Source port |
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Paging |
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Internal |
Level Control: -6 dB to +3 dB per 3 dB |
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External |
1 port (Volume Control: -15 dB to +6 dB per 3 dB) |
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Serial Interface Port |
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RS-232C |
1 (maximum 115.2 kbps) |
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RJ45 Port |
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MNT Port |
1 (for PC connection) |
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LAN Port |
1 (for LAN connection) |
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Document Version 2011-10 |
Installation Manual |
25 |
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1.3.1 General Description
Extension Connection Cable |
SLT |
1-pair wire (T, R) |
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DPT |
1-pair wire (D1, D2) or |
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2-pair wire (T, R, D1, D2) |
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APT |
2-pair wire (T, R, D1, D2) |
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PT-interface CS (2-channel) |
1-pair wire (D1, D2) |
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PT-interface CS (8-channel) |
4-pair wire (D1, D2) |
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DSS Console and Add-on Key |
1-pair wire (D1, D2) |
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Module |
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Dimension |
KX-NCP500 |
430 mm (W) ´ 88 mm (H) ´ 340 mm (D) |
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(17 in ´ 3-1/2 in ´ 13-3/8 in) |
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KX-NCP1000 |
430 mm (W) ´ 130 mm (H) ´ 340 mm (D) |
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(17 in ´ 5-1/8 in ´ 13-3/8 in) |
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Weight (when fully |
KX-NCP500 |
Under 7 kg (15.4 lb) |
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mounted) |
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KX-NCP1000 |
Under 8 kg (17.6 lb) |
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*1 |
If tolerance may be exceeded, an Uninterruptible Power Supply (UPS) is recommended. |
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26 |
Installation Manual |
Document Version 2011-10 |
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1.3.2 Characteristics |
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1.3.2 Characteristics |
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Terminal Equipment Loop Limit |
• |
PT: KX-DT300/KX-T7600 series DPT: 90 W; all other DPTs/APTs: |
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40 W |
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SLT: 600 W including set |
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• |
Doorphone: 20 W |
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• |
CS: 65 W |
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Minimum Leakage Resistance |
15 000 W minimum |
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Maximum Number of Extension |
1. |
for PT or SLT |
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Instruments per Line |
2. |
by Parallel or eXtra Device Port connection of an APT/DPT and |
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3. |
an SLT |
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by Digital eXtra Device Port connection of 2 DPTs and an SLT |
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Ring Voltage |
75 Vrms at 20 Hz/25 Hz depending on the Ringing Load |
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Central Office Loop Limit |
1600 W maximum |
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Hookswitch Flash Timing Range |
24 ms to 2032 ms |
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Door Opener Current Limit |
24 V DC/30 V AC, 1 A maximum |
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External Relay Current Limit |
24 V DC/30 V AC, 1 A maximum |
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External Sensor Current Limit |
Power to the external sensor is provided from the EIO4 card and must |
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be grounded through the EIO4 card. For the connection diagram, refer |
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to "3.7.3 EIO4 Card (KX-TDA0164)". The PBX detects input from the |
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sensor when the signal is under 100 W. |
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Paging Terminal Impedance |
600 W |
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MOH (Music on Hold) Terminal |
10 000 W |
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Impedance |
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Document Version 2011-10 |
Installation Manual |
27 |
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1.3.3 System Capacity
1.3.3 System Capacity
Type and Maximum Number of Slots
The PBX supports the following type and number of slots.
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Slot Type |
Maximum Number |
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KX-NCP500 |
KX-NCP1000 |
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IPCMPR Card Slot |
1 |
1 |
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Regular Free Slot |
2 |
3 |
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Small Free Slot |
3 |
4 |
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Virtual Slot |
Virtual CO Line Slot |
4 |
4 |
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Virtual Extension Slot |
4 |
4 |
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IPCMPR Card Slot and Free Slots
KX-NCP500 |
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KX-NCP1000 |
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A |
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B |
C |
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A |
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B |
C |
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A.Small Free Slots
B.Regular Free Slots
C.IPCMPR Card Slot
28 |
Installation Manual |
Document Version 2011-10 |
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1.3.3 System Capacity
Virtual Slots of the IPCMPR Card
Example: Virtual Slots of the KX-NCP1000
Virtual Extension Slots
IPCMPR Card
Virtual CO Line Slots
Virtual Slots
Document Version 2011-10 |
Installation Manual |
29 |
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1.3.3 System Capacity
Maximum Optional Service Cards
The following number of cards can be installed in the Free Slots or Virtual Slots of the PBX.
Note
•Any card that exceeds the capacity of the PBX will be ignored.
•When the PBX starts up with an invalid configuration, some cards will be ignored.
Cards Installed in Free Slots or Virtual Slots
: For Small Free Slots
: For Regular Free Slots
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Maximum Number |
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Card Type |
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KX-NCP500 |
KX-NCP1000 |
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IPCMPR |
1 |
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1 |
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CO Line Card |
9 *1 |
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9 *1 |
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Virtual CO Line Card |
4 |
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4 |
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V-IPGW16 |
2 |
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2 |
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V-SIPGW16 |
4 |
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4 |
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Physical CO Line Card |
Total 5 *2 |
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Total 5 *2 |
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LCOT4 |
3 |
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4 |
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PRI23 |
2 |
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2 |
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T1 |
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Extension Card |
7 |
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7 |
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Virtual Extension Card |
4 |
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4 |
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V-IPEXT32 |
4 |
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4 |
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V-SIPEXT32 |
4 |
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4 |
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V-IPCS4 |
4 |
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4 |
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Physical Extension Card |
3 |
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3 |
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DHLC4 |
1 |
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1 |
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DLC8 |
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DLC16 |
2 |
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2 |
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SLC8 |
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SLC16 |
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OPB3 |
2 |
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3 |
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Total |
13 |
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15 |
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*1 When installing T1, PRI23 cards, make sure that the number of these cards |
2 + the number of the other cards does not |
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exceed 9. |
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*2 One T1 or PRI23 card counts as 2 cards.
30 |
Installation Manual |
Document Version 2011-10 |
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