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nokia
CONNECTING PEOPLE |
PAGE 1 (20) |
Approved 1.0 |
NMP/CMO Sales and Marketing Customer Care EMEA |
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MGR |
Technical Services, Repair Concepts |
CONFIDENTIAL |
25.10.2004 |
nokia
2112
RH-57
Transceiver characteristics:
• 96 x 65 pixel mono display
• Small & light-weight with internal antenna for easy-to-carry
• Enhanced personalization ability with Picture frame and changeable Xpress-on™ covers
• 800 MHz CDMA support
• Memo Recorder up to 3 minutes (180 sec.)
• Voice dialing with storage for 25 nametags
• 16 polyphonic MIDI ring tones, Downloadable ring tone (Mono only)
• Integrated Flashlight
Transceiver with BL-5c 850mAh Li-Ion battery pack
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Talk time |
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Standby |
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Note |
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3,5h – 4,5h |
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4,5 - 7 days |
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Depends on network |
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parameters |
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SERVICE MANUAL
Service Level 1&2
Copyright © Nokia Corporation. This material, including documentation and any related computer programs, is protected by copyright controlled by Nokia Corporation. All rights are reserved. Copying, including reproducing, storing, adapting or translating, any or all of this material requires the prior written consent of Nokia Corporation. This material also contains confidential information, which may not be disclosed to others without the prior written consent of Nokia Corporation.
Service Manual 2112 Level 1&2 |
Copyright 2004 © Nokia Corporation |
nokia |
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CONNECTING PEOPLE |
PAGE 2 (20) |
Approved 1.0 |
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NMP/CMO Sales and Marketing Customer Care EMEA |
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MGR |
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Technical Services, Repair Concepts |
CONFIDENTIAL |
25.10.2004 |
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TABLE OF CONTENT |
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Page |
1. |
INTRODUCTION................................................................................................................................................................................... |
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3 |
2. |
GENERAL REPAIR INFORMATION..................................................................................................................................................... |
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4 |
3. |
PATHFINDER FOR WORKSHOP STAFF ............................................................................................................................................. |
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5 |
4. |
EXPLODED VIEW AND COMPONENT DISPOSAL ............................................................................................................................. |
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6 |
5. |
SPARE PARTS LIST.............................................................................................................................................................................. |
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7 |
6. |
SERVICE TOOLS.................................................................................................................................................................................... |
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8 |
7. |
SW-UPDATE...................................................................................................................................................................................... |
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8. |
DISASSEMBLY INSTRUCTIONS (ALSO SEE THE VIDEO CLIPS ON CARE POINT) |
...................................................................... 11 |
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9. |
LEGEND FOR QUICK TROUBLE SHOOTER...................................................................................................................................... |
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10. |
QUICK TROUBLE SHOOTER PART 1.......................................................................................................................................... |
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11. |
QUICK TROUBLE SHOOTER PART 2.......................................................................................................................................... |
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16 |
12. |
GONOGO TEST ............................................................................................................................................................................. |
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17 |
13. |
BATTERY TEST ............................................................................................................................................................................. |
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18 |
14. |
FOR FORWARDING OF REPAIRS ............................................................................................................................................... |
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19 |
15. |
ESD PROTECTION REQUIREMENTS........................................................................................................................................... |
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CHANGE HISTORY
Status |
Version No. |
Date |
Comments |
Draft |
0.1 |
06.10.2004 |
Initial draft |
Approved |
1.0 |
22.10.2004 |
Approval |
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Service Manual 2112 Level 1&2 |
Copyright 2004 © Nokia Corporation |
nokia
CONNECTING PEOPLE |
PAGE 3 (20) |
Approved 1.0 |
NMP/CMO Sales and Marketing Customer Care EMEA |
|
MGR |
Technical Services, Repair Concepts |
CONFIDENTIAL |
25.10.2004 |
1. INTRODUCTION
The purpose of this document is to help Nokia service levels 1 and 2 workshop technicians to carry out service to Nokia products. This Service Manual is to be used only by authorized Nokia service suppliers, and the content of it is confidential. Please note that Nokia provides also other guidance documents (e.g. Service Bulletins) for service suppliers, follow these regularly and comply with the given instructions.
While every endeavor has been made to ensure the accuracy of this document, some errors may exist. If you find any errors or if you have further suggestions, please notify Nokia using the address below:
mailto:cc-ts-rc.documentation@nokia.com
Please keep in mind also that this documentation is continuously being updated and modified, so watch always out for the newest version.
Warnings and Cautions
Please refer to the phone’s user guide for instructions relating to operation, care and maintenance including important safety information. Note also the following:
Warnings:
1.CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE
MANAGEMENT SYSTEMS AND ANTI–SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT CONDITIONS, EMITTED RF ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE DEALER/MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY.
2.THE HANDPORTABLE TELEPHONE MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN
POTENTIALLY EXPLOSIVE ATMOSPHERES EG PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS ETC.
3.OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY INTERFERE WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A PHYSICIAN OR THE MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER ELECTRONIC EQUIPMENT MAY ALSO BE SUBJECT TO INTERFERENCE.
Cautions:
1.Servicing and alignment must be undertaken by qualified personnel only.
2.Ensure all work is carried out at an anti–static workstation and that an anti–static wrist strap is worn.
3.Use only approved components as specified in the parts list.
4.Ensure all components, modules screws and insulators are correctly re–fitted after servicing and alignment. Ensure all cables and wires are repositioned correctly.
Electrostatic discharge can easily damage the sensitive components of electronic products. Therefore every Service Supplier has to take care of all precautions, which are mentioned in the service level related “Service Partner Requirements”, available on Nokia Partner Web Site/Nokia Online. Also see ESD Protection Requirements in this Service Manual.
Service Manual 2112 Level 1&2 |
Copyright 2004 © Nokia Corporation |
nokia
CONNECTING PEOPLE |
PAGE 4 (20) |
Approved 1.0 |
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MGR |
Technical Services, Repair Concepts |
CONFIDENTIAL |
25.10.2004 |
2. GENERAL REPAIR INFORMATION
In this section the technician will get some general hints how to carry out repairs:
oTo familiarize oneself with Nokia product read the tutorials or user guide on www.nokia.com -->Support--> Phones, by selecting the Phone Model.
oBefore starting the repair you must take care of ESD precautions like being in your ESD Protected Area and connecting your wristband.
o Use gloves to avoid corrosion and fingerprints.
o Protect windows and displays with a film to avoid dust and scratches.
o When cleaning the LCD Module any lint free cloth can be used (e.g. Micro-Fibre cloth).
oWhen cleaning the pads you have to use a soft cloth/ESD brush and Isopropanol. It is not allowed to use a glass fiber pencil because it scratches the surface and will lead later on to corrosion.
oMechanical parts (except shielding lids and bent parts), which didn’t repair the failure, can be reused, if they are not soldered.
oWhen removing the shielding lids make sure to replace them with new ones, otherwise the high-frequency leakage can have an influence on the device.
Always use original Nokia spare parts.
Check the soldering joints of the parts, which are concerned regarding the indicated error (e.g. soldered connectors or switches) and resolder them if necessary (Level 2 only).
Remove redundant soldering flux after repair.
oMeet the torque requirements when assembling the unit (see also the document “torques for transceiver assembly” on Nokia Partner Web Site/Nokia Online).
oAlways use your own equipment for testing where you are sure that it works. E.g. if the customer complains about charger function, please test the phone with your own charger to be sure if phone or charger causes the
malfunction.
o When doing the fault log entries, always note the Item code, which caused the malfunction. Also, fill in the appropriate part code from the assembly, if needed.
o Please be aware that some malfunctions could be software related and solved by an update.
o There are several documents available on PWS/NOL - CarePoint, which have to be followed:
oFirst, take care for the latest content pages of Service Bulletins, which are always available for each folder on Nokia Partner Web Site/Nokia Online. This is also important to recognize, if existing documents have become invalid.
o The service level indicator at the bottom of each document tells the appropriate destination.
Downloads > Support Library >
1.Instructions
2.General Service Bulletins
3.Product related documents
4.Spare Part Service Bulletins
5.Service Tools Service Bulletins
6.Common Softwares Service Bulletins etc,…
Use General SB-217 as a reference or overview.
Please also check Nokia Partner Web Site (PWS)/ Nokia Online (NOL) for latest news and files on a regular basis.
Service Manual 2112 Level 1&2 |
Copyright 2004 © Nokia Corporation |
nokia
CONNECTING PEOPLE |
PAGE 5 (20) |
Approved 1.0 |
NMP/CMO Sales and Marketing Customer Care EMEA |
|
MGR |
Technical Services, Repair Concepts |
CONFIDENTIAL |
25.10.2004 |
3. PATHFINDER FOR WORKSHOP STAFF
In addition to the information in this Service Manual, there are several instructions and information, which have to be followed.
Main documentation database is Nokia Partner Website / Nokia Online, which refers also to Nokia Care Point with
the purpose of serving different multimedia |
content, like video clips or interactive tutorials. |
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Nokia Partner Web Site |
Nokia Care Point (access through Partner Web Site) |
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Nokia Partner Web Site for EMEA region is the most important |
Nokia Care Point is repair support and training channel for Nokia |
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document database for all service suppliers (level 1-4). All service |
service suppliers (mainly for service levels 1 and 2). By providing |
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relevant information like e.g. Service Manuals, Service Bulletins or |
visual and easy to learn support and training material, such as |
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general instructions are available. Content is restricted according |
illustrative repair videos, troubleshooting with pictures, product |
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your access level. To be kept up-to-date also concerning newest |
information and general repair information, Nokia Care Point offers |
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software updates, a daily check of “latest updates in support |
user-friendly channel for service suppliers to learn technical issues. |
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library” is needed. |
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It is mandatory to watch for newest technical and organizational information on a daily basis to be updated as required (see “Latest Updates in support Library”). Every new information has to be processed and implemented as soon as possible.
When logged into PWS you can also find needed information in different folder like:
Downloads
Support Library
Accessories
Battery Tester
Common Software
Flashing Tools
General -> Instructions
GoNoGo Tester
Service Tools
Tester Support
Wintesla
Products (Service Manuals, Service Bulletins)
To reduce the server traffic it is recommended to download newest version of huge files like videos, Phoenix packages or Service Manuals only once and distribute it internally for further use.
Service Manual 2112 Level 1&2 |
Copyright 2004 © Nokia Corporation |
nokia
CONNECTING PEOPLE |
PAGE 6 (20) |
Approved 1.0 |
NMP/CMO Sales and Marketing Customer Care EMEA |
|
MGR |
Technical Services, Repair Concepts |
CONFIDENTIAL |
25.10.2004 |
4. EXPLODED VIEW AND COMPONENT DISPOSAL
Recommendation for the ecologically friendly disposal of components. Colorized components show the different categories. See corresponding ITEM/CIRCUIT REF in the Spare Parts Service Bulletins on PWS/NOL.
Service Manual 2112 Level 1&2 |
Copyright 2004 © Nokia Corporation |
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