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Nokia Customer Care
Service Manual
RM-377 (Nokia 2228Arte; L3&4)
Mobile Terminal
Part No: (Issue 2)
COMPANY CONFIDENTIAL
Copyright © 2009 Nokia. All rights reserved.
RM-377
Amendment Record Sheet
Amendment Record Sheet
Amendment No |
Date |
Inserted By |
Comments |
Version 0.1 |
2008.06.11 |
Michelle Wang |
Initial draft |
Version 0.2 |
2008.10.06 |
Michelle Wang |
Update version |
Version 0.3 |
2009.01.19 |
Michelle Wang |
Update version |
Version 0.4 |
2009.01.21 |
Michelle Wang |
Update version |
Version 0.5 |
2009.02.03 |
Michelle Wang |
Update version |
Version 0.6 |
2009.02.17 |
Michelle Wang |
Update version |
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RM-377
Copyright
Copyright
Copyright © 2008 Nokia. All rights reserved.
Reproduction, transfer, distribution or storage of part or all of the contents in this document in any form without the prior written permission of Nokia is prohibited.
Nokia, Nokia Connecting People, and Nokia X and Y are trademarks or registered trademarks of Nokia Corporation. Other product and company names mentioned herein may be trademarks or tradenames of their respective owners.
Nokia operates a policy of continuous development. Nokia reserves the right to make changes and improvements to any of the products described in this document without prior notice.
Under no circumstances shall Nokia be responsible for any loss of data or income or any special, incidental, consequential or indirect damages howsoever caused.
The contents of this document are provided "as is". Except as required by applicable law, no warranties of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, are made in relation to the accuracy, reliability or contents of this document. Nokia reserves the right to revise this document or withdraw it at any time without prior notice.
The availability of particular products may vary by region.
IMPORTANT
This document is intended for use by qualified service personnel only.
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RM-377
Warnings and Cautions
Warnings and cautions
Warnings
zIF THE DEVICE CAN BE INSTALLED IN A VEHICLE, CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE MANAGEMENT SYSTEMS AND ANTI-SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT CONDITIONS, EMITTED RF ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE DEALER/ MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY.
zTHE PRODUCT MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN POTENTIALLY EXPLOSIVE ATMOSPHERES, FOR EXAMPLE, PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS ETC.
zOPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY INTERFERE WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A PHYSICIAN OR THE MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER ELECTRONIC EQUIPMENT MAY ALSO BE SUBJECT TO INTERFERENCE.
zBEFORE MAKING ANY TEST CONNECTIONS, MAKE SURE YOU HAVE SWITCHED OFF ALL EQUIPMENT.
Cautions
zServicing and alignment must be undertaken by qualified personnel only.
zEnsure all work is carried out at an anti-static workstation and that an anti-static wrist strap is worn.
zEnsure solder, wire, or foreign matter does not enter the telephone as damage may result.
zUse only approved components as specified in the parts list.
zEnsure all components, modules, screws and insulators are correctly re-fitted after servicing and alignment.
zEnsure all cables and wires are repositioned correctly.
zNever test a mobile phone WCDMA transmitter with full Tx power, if there is no possibility to perform the measurements in a good performance RF-shielded room. Even low power WCDMA transmitters may disturb nearby WCDMA networks and cause problems to 3G cellular phone communication in a wide area.
zDuring testing never activate the GSM or WCDMA transmitter without a proper antenna load, otherwise GSM or WCDMA PA may be damaged.
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RM-377
For your safety
For your safety
QUALIFIED SERVICE
Only qualified personnel may install or repair phone equipment.
ACCESSORIES AND BATTERIES
Use only approved accessories and batteries. Do not connect incompatible products.
CONNECTION TO OTHER DEVICES
When connecting to any other device, read its user’s guide for detailed safety instructions. Do not connect incompatible products.
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RM-377
Care and Maintenance
Care and maintenance
zThis product is of superior design and craftsmanship and should be treated with care. The suggestions below will help you to fulfill any warranty obligations and to enjoy this product for many years.
zKeep the phone and all its parts and accessories out of the reach of small children.
zKeep the phone dry. Precipitation, humidity and all types of liquids or moisture can contain minerals that will corrode electronic circuits.
zDo not use or store the phone in dusty, dirty areas. Its moving parts can be damaged.
zDo not store the phone in hot areas. High temperatures can shorten the life of electronic devices, damage batteries, and warp or melt certain plastics.
zDo not store the phone in cold areas. When it warms up (to its normal temperature), moisture can form inside, which may damage electronic circuit boards.
zDo not drop, knock or shake the phone. Rough handling can break internal circuit boards.
zDo not use harsh chemicals, cleaning solvents, or strong detergents to clean the phone.
zDo not paint the phone. Paint can clog the moving parts and prevent proper operation.
zUse only the supplied or an approved replacement antenna. Unauthorized antennas, modifications or
attachments could damage the phone and may violate regulations governing radio devices. All of the above suggestions apply equally to the product, battery, charger or any accessory.
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RM-377
ESD protection
ESD protection
Nokia requires that service points have sufficient ESD protection (against static electricity) when servicing the phone.
Any product of which the covers are removed must be handled with ESD protection. The SIM card can be replaced without ESD protection if the product is otherwise ready for use.
To replace the covers ESD protection must be applied.
All electronic parts of the product are susceptible to ESD. Resistors, too, can be damaged by static electricity discharge.
All ESD sensitive parts must be packed in metallized protective bags during shipping and handling outside any ESD Protected Area (EPA).
Every repair action involving opening the product or handling the product components must be done under ESD protection.
ESD protected spare part packages MUST NOT be opened/closed out of an ESD Protected Area.
For more information and local requirements about ESD protection and ESD Protected Area, contact your local Nokia After Market Services representative.
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RM-377
Battery information
Battery information
Note: A new battery's full performance is achieved only after two or three complete charge and discharge cycles!
The battery can be charged and discharged hundreds of times but it will eventually wear out. When the operating time (talk-time and standby time) is noticeably shorter than normal, it is time to buy a new battery.
Use only batteries approved by the phone manufacturer and recharge the battery only with the chargers approved by the manufacturer. Unplug the charger when not in use. Do not leave the battery connected to a charger for longer than a week, since overcharging may shorten its lifetime. If left unused a fully charged battery will discharge itself over time.
Temperature extremes can affect the ability of your battery to charge.
For good operation times with Li-Ion batteries, discharge the battery from time to time by leaving the product switched on until it turns itself off (or by using the battery discharge facility of any approved accessory available for the product). Do not attempt to discharge the battery by any other means.
Use the battery only for its intended purpose.
Never use any charger or battery which is damaged.
Do not short-circuit the battery. Accidental short-circuiting can occur when a metallic object (coin, clip or pen) causes direct connection of the + and - terminals of the battery (metal strips on the battery) for example when you carry a spare battery in your pocket or purse. Short-circuiting the terminals may damage the battery
or the connecting object.
Leaving the battery in hot or cold places, such as in a closed car in summer or winter conditions, will reduce the capacity and lifetime of the battery. Always try to keep the battery between 15°C and 25°C (59°F and 77°F). A phone with a hot or cold battery may temporarily not work, even when the battery is fully charged.
Batteries' performance is particularly limited in temperatures well below freezing.
Do not dispose of batteries in a fire!
Dispose of batteries according to local regulations (e.g. recycling). Do not dispose as household waste.
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RM-377
Company Policy
Company Policy
Our policy is of continuous development; details of all technical modifications will be included with service bulletins.
While every endeavor has been made to ensure the accuracy of this document, some errors may exist. If any errors are found by the reader, NOKIA MOBILE PHONES Business Group should be notified in writing/e-mail. Please state:
zTitle of the Document + Issue Number/Date of publication
zLatest Amendment Number (if applicable)
zPage(S) and/or Figure(s) in error
Please send to:
NOKIA CORPORATION
Nokia Mobile Phones Business Group
Nokia Customer Care
PO Box 86
FIN-24101 SALO
Finland
E-mail: Service.Manuals@nokia.com
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Company Policy
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RM-377
Nokia 2228Arte Service Manual Structure
Nokia 2228Arte Service Manual Structure
1.General information
2.Service Devices and Service Concepts
3.BB Troubleshooting and Manual Tuning Guide
4.RF Troubleshooting
5.System Module Description
Glossary
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Nokia 2228Arte Service Manual Structure
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Nokia Customer Care
1 – General information
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General information
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RM-377
General information
Table of Contents
Product selection…………………………………………………………………………………………………………………………………….…..1-5 Phone features……………………………………………………………………………………………………………………………….……….…..1-5 User interface and software features……………………………………………………………………………………………….……….…..1-6 Accessories……………………………………………………………………………………………….…………………………………………….…..1-6 Technical specifications……………………………….…………………………………………….…………………………………………….…..1-6
General specifications…………………………….…………………………………………….…………………………………………….…..1-6 Battery endurance…………………………………….………………………………………….…………………………………………….…..1-6
List of Figures
Figure 1 RM-377 (Nokia 2228Arte) product picture………………………………………………………………………………….…..1-5
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RM-377
General information
Product selection
RM-377 (Nokia 2228) is a CDMA200 single band phone, supporting CDMA2000 1xRTT /Cell/PCS/AWS bands.
Figure 1 RM-377 (Nokia 2228Arte) product picture
Phone features
Display and keypad features
z1.8” 128x160 pixel, 262k true color internal display
z5-way , navi-key (4 way scroll and center key, call and end keys, dedicated camera key)
Hardware features
zMicro USB port for charging and data transfer (USB 2.0 full speed)
z2.5 phi dedicate headset
zFM radio stereo
zInternal vibrator and antenna
zInternal 512Mb memory
zTorch feature in power on/off
RF features
zCDMA2000 1xRTT: Cell
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RM-377
General information
User interface and software features
Selection of software applications and services
zBrowser: WAP 2.0 (Openwave version v2.0)
zMessaging: MMS (client version v4.7)
zOMA DRM 1.0
zBREW version: v3.1.5
zRing Tone: MIDI 64 polyphonic
zCamera: 1.3MP
-Resolution: 1280 x 1024
-Image Format: JPEG
zVideo Features:
-Video Player back : 15 fps @ QCIF
-Video Recorder
zVideo Formats: H.263, MPEG4
zAudio Features: Audio Recorder EVRC
zAudio Formats: AAC, AAC+, MP3
zGraphics Formats: GIF, JPEG, PNG
zExtra Feature: FM Radio Stereo
Accessories
Sales package contents z Nokia 2228 phone
z Nokia Battery BL-4C z Nokia Charger: AC-6, z User Guide
Technical specifications
General specifications
Unit |
Dimension(mm) |
Weight(g) |
Volume(cc) |
Transceiver with BL-4C 860mA Li-Ion |
110x40x12 |
72 |
46.4 |
battery pack |
|
|
|
Battery endurance
Battery |
NMP Talk time |
NMP Standby time |
BL-4C 860mAh Li-Ion battery |
Up to 3.5 hours |
10 days |
Note: The variation in operation times will occur depending on network parameters, phone setting and usage.
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General information
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Nokia Customer Care
2 – Service Devices and
Service Concepts
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Service Devices and Service Concepts
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Service Devices and SW Update
Table of Contents
Service Devices….………………………………………………………………………………………….......................….............................2-5 Product specific devices………………………………………………………………………………........................….............................2-5 MJ-197.............…………………………………………………………………………………………………………......................................2-5 RJ-230............................................…………………………………………………………………………………...................................2-5 SS-177.............................................………………………………………………………………………………………...........................2-5 PK-85...............................................………………………………………………………………………………………...........................2-5 Cables..........................................………………………………………………………………………………………...................................2-6 MHC-230.............................…………………………………………………………………………………….........................................2-6 CA128-RS.................................………………………………………………………………………………………...................................2-6 XRS-6..................................………………………………………………………………………………………........................................2-7 Service concepts.....................……………………………………………………………………………………........................................2-8 POS (Point of Sale) flash concept…………………………………………………………………………...........................................2-8 SW download….………………………………………………………………………………………………...................................................2-9 Introduction……………………………………………..………………………………………………......................................................2-9 Operation guide……………………...................................................................................................................................2-9
Single bundle download tool |
......................................................................................................................................2-9 |
Multi bundle download tool ...................................................................................................................................... |
2-10 |
Single download tool ................................................................................................................................................. |
2-12 |
Dead phone revive tool .............................................................................................................................................. |
2-13 |
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Service Devices and Service Concepts
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Service Devices and SW Update
Service Devices
Product specific devices
The table below gives a short overview of service tools that can be used for testing, error analysis and repair of product RM-377,
MJ-197 |
Module Jig |
This device holds the PWB during testing. It has a serial port interface to connect to the service software.
RJ-230 |
Universal Soldering Jig |
RJ-230 is a soldering jig used for soldering and as a rework jig for the engine module.
SS-177 |
Domesheet Alignment |
|
Jig |
||
|
This jig is used when replacing the domesheet on the PWB to ensure correct alignment.
PK-85 |
SW Protection Key |
|
Dongle |
||
|
This device (“dongle”) is required when using the Level 3 service software. It has a USB connector. This dongle is not interchangeable with existing Nokia dongles.
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RM-377
Service Devices and Service Concepts
Cables
The table below gives a short overview of service tools that can be used for testing, error analysis and repair of product RM-377,
MHC-203 |
RF cable |
MXHT83QE3000 |
The RF cable is used to connect, for example, a module repair jig to
the RF measurement equipment.
Attenuation for:
• Cell band: 0.5+-0.1 dB
• PCS band: 0.8+-0.1 dB
• AWS band: 1+-0.1dB
CA-128RS |
RF cable |
The RF cable is used to connect, for example, a module repair jig to the RF measurement equipment.
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RM-377
Service Devices and SW Update
XRS-6 |
RF cable |
The RF cable is used to connect, for example, a module repair jig to the RF measurement equipment.
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RM-377
Service Devices and Service Concepts
SW Update
POS (Point of Sale) flash concept
Type |
Description |
Product specific tools |
|
BL-4C |
Battery |
Other tools |
|
PK-85 |
USB dongle |
|
PC with PST software |
Cables |
|
CA-101 |
USB connectivity cable |
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RM-377
Service Devices and SW Update
Software download
Introduction
Purpose
The purpose of this section is to show the PST download tool operation steps. User can follow the operation sequence, step by step, to complete the image downloading procedure. This section also shows users what should be during downloading.
Scope
This section will show the operations sequence of Single bundle downloading, multi-bundle downloading and single download tool with dead phone revive function.
Definitions, Acronyms, and Abbreviations
PST |
Product Service Tool / Product Support Tool |
CPC |
Customer Product Code / Customer Protect Code |
MSI |
Microsoft Installer |
Reference
http://msdn2.microsoft.com/en-us/library/wtzawcsz(VS.80).aspx
Operation guide
Requirements and Notices
zUSB Driver Before use, the user should first install the USB driver, then connect phone to PC to register the phone or the PC can’t identify the phone. The user can open device manager to check if the phone is identified by the PC.
zPST Tool These tools are included in PST tool and can’t be used or started without launching from PST tool. Please get valid PST tool packet from the vendor or official web-site.
zMSI image Before downloading, user should get a valid image packet from vendor or official website. During download, please don’t plug out USB cable or any other USB device to avoid PC instability.
Single bundle download tool
zPower on phone and connect to computer via USB cable.
zLaunch PST tool then select Single Bundle Download Tool by clicking “Bundle Downloader” button on “Downloader” page. Make sure the CPC is not empty on “Phone info” page before switching to “Downloader” page.
zSelect Proper image version from the dropdown menu. If the dropdown menu shows “No valid images”, it means you have not installed proper MSI image packet or the CPC code is empty. Please check it and restart again.
zMake sure the COM port number on the left-bottom un-edit field is the same as you see from device manager then click “FLASH” button to start downloading.
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Service Devices and Service Concepts
zThe progress bar will show the downloading progress and messages during downloading, please wait until programming is completed when “Download Finished” message box appears and the progress bar color becomes green.
zClose tool by clicking “Exit” button.
Image Version
Format EFS
Check Battery
Must be chosen manually. It lists the image version that user installed on this computer and which version user wants to download to phone.
It’s an option that formats the phone file system without User Data backup/restore during downloading.
It’s an option that checks connected battery level before downloading images into phone to protect downloading procedure.
Multi bundle download tool
zPower on phone and connect it to computer via USB cable.
zLaunch PST tool then select Multi-Bundle Download Tool by clicking “Multi Downloader” button on “Downloader” page. Make sure the CPC is not empty on “Phone info” page before switching to “Downloader” page.
zSelect Proper image version from the dropdown menu. If the dropdown menu shows “No valid images”, it means you have not installed proper MSI image packet or the CPC code is empty. Please check it and restart again.
zMake sure the COM port numbers in front of each progress bar can also be seen in device manager. Mark the
selection button in front of each COM port number field to programme the phone connected to this port. Click “FLASH” button to start downloading
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Service Devices and SW Update
zThe progress bar will show the downloading progress and messages during downloading, please wait until programming is completed when “Download Finished” message box appears and the progress bar color becomes green.
zClose tool by clicking “Exit” button.
Image Version
COM port control
Format EFS
Check Battery
Must be chosen manually. It lists the image version that user installed on this computer and which version user wants to download to phone.
“Select All” means select all connected phones.
“Abort All” means abort all connected phones. It’s an option that formats the phone file system without User Data backup/restore during downloading.
It’s an option that checks connected battery level before downloading images into phone to protect downloading procedure.
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