2014 MTS Systems Corporation. All rights reserved.
Original Instructions (English): 100-279-690 B
Trademark Information
MTS, be certain., Bionix, ElastomerExpress, FlatTrac, FlexTest, Just In Case, LevelPlus, MTS Criterion,
MTS EM Extend, MTS Insight, MTS Landmark, RPC, ServoSensor, SWIFT, Temposonics, TestWare,
TestWorks are registered trademarks of MTS Systems Corporation within the United States. Acumen,
Advantage, Aero ST, Aero-90, AeroPro, Criterion, CRPC, Echo, Flat-Trac, Landmark, MAST,
MicroProfiler, MPT, MTS Acumen, MTS Echo, MTS Fundamentals, MTS TestSuite, ReNew, SilentFlo,
TempoGuard, TestLine, and Tytron are trademarks of MTS Systems Corporation within the United
States. These trademarks may be registered in other countries. All other trademarks are property of
their respective owners. All other trademarks are property of their respective owners.
Proprietary Software
Software use and license is governed by the MTS End User License Agreement which defines all
rights retained by MTS and granted to the End User. All Software is proprietary, confidential, and
owned by MTS Systems Corporation and cannot be copied, reproduced, disassembled, decompiled,
reverse engineered, or distributed without express written consent of MTS.
Software Verification and Validation
MTS software is developed using established quality practices in accordance with the requirements
detailed in the ISO 9001 standards. Because MTS-authored software is delivered in binary format, it
is not user accessible. This software will not change over time. Many releases are written to be
backwards compatible, creating another form of verification. The status and validity of the MTS operating
software is also checked during system verification and routine calibration of MTS hardware. These
controlled calibration processes compare the final test results after statistical analysis against the
predicted response of the calibration standards. With these established methods, MTS assures its
customers that MTS products meet exacting quality standards when initially installed and will continue
to perform as intended over time.
Manual Part Number—Publication Date—Release
100-279-690 B—May 2014
100-279-690 A—October 2013
Table of Contents
Technical Support
How to Get Technical Support.........................................................................................................5
Before You Contact MTS.................................................................................................................5
If You Contact MTS by Phone..........................................................................................................7
Problem Submittal Form in MTS Manuals.......................................................................................8
Preface
Before You Begin.............................................................................................................................9
The manuals supplied by MTS provide most of the information you need to use and maintain your equipment.
If your equipment includes software, look for online help and README files that contain additional product
information.
Technical support methods
MTS provides a full range of support services after your system is installed. If you have any questions
about a system or product, contact Technical Support in one of the following ways.
Web site
Outside the U.S.
For technical support outside the United States, contact your local sales and service office. For a list of
worldwide sales and service locations and contact information, use the Global MTS link at the MTS web
site:
www.mts.com > Global Presence > Choose a Region
www.mts.com > Contact Us (upper-right corner) > In the Subject field, choose
To escalate a problem; Problem Submittal Form
Europe: +800 81002 222, International toll free in Europe
Before You Contact MTS
MTS can help you more efficiently if you have the following information available when you contact us for
support.
Know your site number and system number
The site number contains your company number and identifies your equipment type (such as material
testing or simulation). The number is typically written on a label on your equipment before the system
leaves MTS. If you do not know your MTS site number, contact your sales engineer.
Example site number: 571167
DCPD Measurement System | 5
Technical Support
When you have more than one MTS system, the system job number identifies your system. You can find
your job number in your order paperwork.
Example system number: US1.42460
Know information from prior technical assistance
If you have contacted MTS about this problem before, we can recall your file based on the:
•MTS case number
•Name of the person who helped you
Identify the problem
Describe the problem and know the answers to the following questions:
•How long and how often has the problem occurred?
•Can you reproduce the problem?
•Were any hardware or software changes made to the system before the problem started?
•What are the equipment model numbers?
•What is the controller model (if applicable)?
•What is the system configuration?
Know relevant computer information
For a computer problem, have the following information available:
•Manufacturer’s name and model number
•Operating software type and service patch information
•Amount of system memory
•Amount of free space on the hard drive where the application resides
•Current status of hard-drive fragmentation
•Connection status to a corporate network
Know relevant software information
For software application problems, have the following information available:
•The software application’s name, version number, build number, and (if available) software patch
number. This information can typically be found in the About selection in the Help menu.
•The names of other applications on your computer, such as:
— Anti-virus software
— Screen savers
— Keyboard enhancers
— Print spoolers
6 | DCPD Measurement System
Technical Support
— Messaging applications
If You Contact MTS by Phone
A Call Center agent registers your call before connecting you with a technical support specialist. The agent
asks you for your:
•Site number
•Email address
•Name
•Company name
•Company address
•Phone number where you can be reached
If your issue has a case number, please provide that number. A new issue will be assigned a unique case
number.
Identify system type
To enable the Call Center agent to connect you with the most qualified technical support specialist available,
identify your system as one of the following types:
•Electrodynamic material test system
•Electromechanical material test system
•Hydromechanical material test system
•Vehicle test system
•Vehicle component test system
•Aero test system
Be prepared to troubleshoot
Prepare to perform troubleshooting while on the phone:
•Call from a telephone close to the system so that you can implement suggestions made over the phone.
•Have the original operating and application software media available.
•If you are not familiar with all aspects of the equipment operation, have an experienced user nearby to
assist you.
Write down relevant information
In case Technical Support must call you:
•Verify the case number.
DCPD Measurement System | 7
Technical Support
•Record the name of the person who helped you.
•Write down any specific instructions.
After you call
MTS logs and tracks all calls to ensure that you receive assistance for your problem or request. If you
have questions about the status of your problem or have additional information to report, please contact
Technical Support again and provide your original case number.
Problem Submittal Form in MTS Manuals
Use the Problem Submittal Form to communicate problems with your software, hardware, manuals, or
service that are not resolved to your satisfaction through the technical support process. The form includes
check boxes that allow you to indicate the urgency of your problem and your expectation of an acceptable
response time. We guarantee a timely response—your feedback is important to us.
You can access the Problem Submittal Form at www.mts.com > Contact Us (upper-right corner) > In the
Subject field, choose To escalate a problem; Problem Submittal Form
8 | DCPD Measurement System
Preface
Before You Begin
Safety first!
Before you use your MTS product or system, read and understand the safety information provided with
your system. Improper installation, operation, or maintenance can result in hazardous conditions that can
cause severe personal injury or death, or damage to your equipment and specimen. Again, read and
understand the safety information provided with your system before you continue. It is very important that
you remain aware of hazards that apply to your system.
Other MTS manuals
In addition to this manual, you may receive additional manuals in paper or electronic form.
You may also receive an MTS System Documentation CD. It contains an electronic copy of the manuals
that pertain to your test system.
Controller and application software manuals are typically included on the software CD distribution disc(s).
Documentation Conventions
The following paragraphs describe some of the conventions that are used in your MTS manuals.
Hazard conventions
Hazard notices may be embedded in this manual. These notices contain safety information that is specific
to the activity to be performed. Hazard notices immediately precede the step or procedure that may lead
to an associated hazard. Read all hazard notices carefully and follow all directions and recommendations.
Three different levels of hazard notices may appear in your manuals. Following are examples of all three
levels. (for general safety information, see the safety information provided with your system.)
Danger:
Danger notices indicate the presence of a hazard with a high level of risk which, if ignored,
will result in death, severe personal injury, or substantial property damage.
DCPD Measurement System | 9
Preface
Warning:
Warning notices indicate the presence of a hazard with a medium level of risk which, if ignored,
can result in death, severe personal injury, or substantial property damage.
Caution:
Caution notices indicate the presence of a hazard with a low level of risk which, if ignored,
could cause moderate or minor personal injury or equipment damage, or could endanger test
integrity.
Other special text conventions
Important:
Important notices provide information about your system that is essential to its proper
function. While not safety-related, if the important information is ignored, test results may
not be reliable, or your system may not operate properly.
Note:
Notes provide additional information about operating your system or highlight easily
overlooked information.
Recommended:
Recommended notes provide a suggested way to accomplish a task based on what MTS
has found to be most effective.
Tip:
Tips provide helpful information or a hint about how to most efficiently accomplish a task.
Access:
Access provides the route you should follow to a referenced item in the software.
Examples show specific scenarios relating to your product and appear with a shaded
background.
Special terms
The first occurrence of special terms is shown in italics.
Illustrations
Illustrations appear in this manual to clarify text. They are examples only and do not necessarily represent
your actual system configuration, test application, or software.
10 | DCPD Measurement System
Preface
Electronic manual conventions
This manual is available as an electronic document in the Portable Document File (PDF) format. It can be
viewed on any computer that has Adobe Acrobat Reader installed.
Hypertext links
The electronic document has many hypertext links displayed in a blue font. All blue words in the body text,
along with all contents entries and index page numbers, are hypertext links. When you click a hypertext
link, the application jumps to the corresponding topic.
DCPD Measurement System | 11
Safety
Topics:
•
General Safety Practices...................................................................................................................14
No User Serviceable Parts Within.....................................................................................................15
DCPD Measurement System | 13
Safety
General Safety Practices
If you have system related responsibilities (that is, if you are an operator, service engineer, or maintenance
person), you should study this manual carefully before you attempt to perform any test system procedure.
You should receive training on this system or a similar system to ensure a thorough knowledge of your
equipment and the safety issues that are associated with its use. In addition, you should gain an
understanding of system functions by studying the other manuals supplied with your test system. Contact
MTS for information about the content and dates of training classes that are offered.
It is very important that you study the following safety information to ensure that your facility procedures
and the system’s operating environment do not contribute to or result in a hazardous situation. Remember,
you cannot eliminate all the hazards associated with this system, so you must learn and remain aware of
the hazards that apply to your system at all times. Use these safety guidelines to help learn and identify
hazards so that you can establish appropriate training and operating procedures and acquire appropriate
safety equipment (such as gloves, goggles, and hearing protection).
Each test system operates within a unique environment which includes the following known variables:
•Facility variables (facility variables include the structure, atmosphere, and utilities)
•Unauthorized customer modifications to the equipment
•Operator experience and specialization
•Test specimens
Because of these variables (and the possibility of others), your system can operate under unforeseen
circumstances that can result in an operating environment with unknown hazards.
Improper installation, operation, or maintenance of your system can result in hazardous conditions that
can cause death, personal injury, or damage to the equipment or to the specimen. Common sense and a
thorough knowledge of the system’s operating capabilities can help to determine an appropriate and safe
approach to its operation.
Observe the prescribed safety practices before and during system operation.
It is the customer's responsibility to take the machine out of service and contact MTS Service if discrepancies
in system operation are found.
Hazard Placard Placement
Hazard placards contain specific safety information and are affixed directly to the system so they are plainly
visible.
Each placard describes a system-related hazard. When possible, international symbols (icons) are used
to graphically indicate the type of hazard and the placard label indicates its severity. In some instances,
the placard may contain text that describes the hazard, the potential result if the hazard is ignored, and
general instructions about how to avoid the hazard.
14 | DCPD Measurement System
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