LASERJET ENTERPRISE 600 M601, M602, AND M603 SERIES PRINTER
Service Manual
HP LaserJet Enterprise 600 M601,
M602, and M603 Series Printer
Service Manual
Copyright and License
© 2011 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Part number: CE988-90945
Edition 1, 11/2011
Trademark Credits
ENERGY STAR and the ENERGY STAR mark are registered U.S. marks.
Conventions used in this guide
TIP: Tips provide helpful hints or shortcuts.
NOTE: Notes provide important information to explain a concept or to complete a task.
CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product.
WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury, catastrophic loss of data, or extensive damage to the product.
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iii |
iv |
Conventions used in this guide |
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Table of contents
1 Theory of operation .......................................................................................................... |
1 |
Basic operation ........................................................................................................................ |
2 |
Major print systems ................................................................................................... |
2 |
Internal components .................................................................................................. |
3 |
Operating sequence .................................................................................................. |
7 |
Formatter system ...................................................................................................................... |
8 |
Sleep mode .............................................................................................................. |
8 |
Input/output ............................................................................................................. |
8 |
USB .......................................................................................................... |
8 |
Embedded print server ................................................................................ |
9 |
Hard-disk .................................................................................................. |
9 |
CPU ......................................................................................................... |
9 |
Memory ................................................................................................................... |
9 |
Random-access memory .............................................................................. |
9 |
Nonvolatile memory ................................................................................... |
9 |
DIMM slot ................................................................................................................ |
9 |
PJL overview ........................................................................................................... |
10 |
PML ....................................................................................................................... |
10 |
Control panel ......................................................................................................... |
10 |
Engine-control system .............................................................................................................. |
11 |
DC controller PCA ................................................................................................... |
12 |
Sensors, solenoids, and switches ............................................................................... |
13 |
Motors and fans ...................................................................................................... |
14 |
Failure detection ...................................................................................... |
14 |
Motor failure ............................................................................ |
14 |
Fan motor failure ....................................................................... |
14 |
Engine power supply ................................................................................ |
15 |
Fuser-control circuit .................................................................... |
15 |
Low-voltage power supply .......................................................... |
17 |
High-voltage power supply ......................................................... |
18 |
Overcurrent/overvoltage protection ............................................. |
19 |
Image-formation system ........................................................................................................... |
20 |
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v |
Image-formation process .......................................................................................... |
21 |
Block 1: Latent image formation ................................................................. |
23 |
Step 1: Primary charging ........................................................... |
23 |
Step 2: Laser-beam exposure ...................................................... |
23 |
Block 2: Developing ................................................................................. |
24 |
Step 3: Developing .................................................................... |
24 |
Block 3: Transfer ...................................................................................... |
25 |
Step 4: Transfer ........................................................................ |
25 |
Step 5: Separation .................................................................... |
25 |
Block 4: Fusing ........................................................................................ |
26 |
Step 6: Fusing ........................................................................... |
26 |
Block 5: Drum cleaning ............................................................................. |
27 |
Step 7: Drum cleaning ............................................................... |
27 |
Step 8: Drum charge elimination ................................................. |
27 |
Laser/scanner system ............................................................................................................. |
28 |
Laser failure detection .............................................................................................. |
30 |
Pickup, feed, and delivery system ............................................................................................. |
31 |
Pickup-and-feed block .............................................................................................. |
32 |
Fuser/delivery block ................................................................................................ |
33 |
Pressure roller pressure release control ....................................................................... |
33 |
Paper trays ............................................................................................................. |
34 |
Printing from Tray 1 .................................................................................. |
34 |
Printing from Tray 2 .................................................................................. |
34 |
Cassette media size detection and cassette presence detection ...................... |
34 |
Jam detection ......................................................................................................... |
36 |
1x500-sheet paper feeder ....................................................................................................... |
40 |
Pickup-and-feed operation (PF) .................................................................................. |
41 |
Cassette lift operation (PF) ........................................................................................ |
43 |
Cassette media size detection and cassette presence detection (PF) ............................... |
43 |
Cassette multiple-feed prevention (PF) ........................................................................ |
43 |
Jam detection (PF) ................................................................................................... |
43 |
1x1500-sheet paper deck ....................................................................................................... |
44 |
Pickup-and-feed operation (PD) ................................................................................. |
45 |
Cassette lift operation (PD) ....................................................................................... |
47 |
Media size detection (PD) ........................................................................................ |
48 |
Multiple-feed prevention (PD) .................................................................................... |
48 |
Jam detection (PF) ................................................................................................... |
48 |
Envelope feeder ..................................................................................................................... |
49 |
Pickup-and-feed operation (EF) .................................................................................. |
50 |
Multiple-feed prevention (EF) ..................................................................................... |
50 |
Multiple-feed detection (EF) ....................................................................................... |
51 |
vi |
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Jam detection (EF) ................................................................................................... |
51 |
Duplexer ............................................................................................................................... |
53 |
Motor and fan control (DP) ....................................................................................... |
54 |
Failure detection (DP) ................................................................................ |
55 |
Reverse-and-re-pickup operation (DP) ......................................................................... |
55 |
Side registration adjustment operation (DP) ................................................................ |
56 |
Jam detection (DP) ................................................................................................... |
58 |
2 Removal and replacement .............................................................................................. |
59 |
Introduction ........................................................................................................................... |
60 |
Removal and replacement strategy ........................................................................................... |
60 |
Electrostatic discharge ............................................................................................................ |
60 |
Required tools ........................................................................................................................ |
61 |
Types of screws ..................................................................................................................... |
62 |
Service approach ................................................................................................................... |
63 |
Before performing service ........................................................................................ |
63 |
After performing service ........................................................................................... |
63 |
Post-service test ....................................................................................................... |
63 |
Print-quality test ........................................................................................ |
63 |
Customer replaceable units (CRUs) ........................................................................................... |
64 |
Print cartridge ......................................................................................................... |
64 |
Tray 2 ................................................................................................................... |
65 |
Tray 2 separation, pickup, and feed rollers ................................................................ |
66 |
Transfer roller ........................................................................................................ |
69 |
Fuser ..................................................................................................................... |
70 |
Remove the fuser ...................................................................................... |
70 |
Formatter cover and formatter cage ........................................................................... |
71 |
Installing a new formatter .......................................................................... |
73 |
Hard drive ............................................................................................................. |
74 |
Remove the SSM ...................................................................................... |
74 |
Remove the encrypted HHD ....................................................................... |
76 |
Installing a replacement hard drive ............................................................. |
78 |
SSM firmware upgrade .............................................................. |
78 |
HDD firmware upgrade .............................................................. |
79 |
Memory DIMM ....................................................................................................... |
80 |
Remove the memory DIMM ....................................................................... |
80 |
Install the memory DIMM ........................................................................... |
81 |
Tray 1 pickup and feed rollers .................................................................................. |
82 |
Tray 1 separation roller ........................................................................................... |
85 |
Rear output bin ....................................................................................................... |
87 |
Covers .................................................................................................................................. |
88 |
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vii |
Top-accessory cover ................................................................................................ |
88 |
Envelope feed accessory covers ................................................................................ |
89 |
Duplex accessory or cover ....................................................................................... |
90 |
Tray 2 extension door .............................................................................................. |
91 |
Remove the Tray 2 extension door .............................................................. |
91 |
Top cover ............................................................................................................... |
92 |
Remove the top cover ............................................................................... |
92 |
Right-side cover ....................................................................................................... |
95 |
Remove the right-side cover ....................................................................... |
95 |
Reinstall the right cover ............................................................................. |
97 |
Left-side cover ......................................................................................................... |
98 |
Remove the left-side cover ......................................................................... |
98 |
Right-front cover .................................................................................................... |
100 |
Remove the right-front cover ..................................................................... |
100 |
Rear-upper cover ................................................................................................... |
103 |
Remove the rear-upper cover ................................................................... |
103 |
Front cover ........................................................................................................... |
105 |
Remove the front cover ............................................................................ |
105 |
Main assemblies .................................................................................................................. |
107 |
Registration assembly ............................................................................................ |
107 |
Control-panel assembly .......................................................................................... |
109 |
Remove the control-panel assembly ........................................................... |
109 |
Walk-up USB port and cable .................................................................................. |
111 |
Remove the walk-up USB port and cable ................................................... |
111 |
Inner connecting PCA ............................................................................................ |
114 |
Remove the inner connecting PCA ............................................................ |
114 |
Reinstall the inner connecting PCA ........................................................... |
116 |
Fan FN102 .......................................................................................................... |
117 |
Remove fan FN102 ................................................................................ |
117 |
Fan FN103 .......................................................................................................... |
119 |
Remove fan FN103 ................................................................................ |
119 |
Pickup-motor assembly (M101) ............................................................................... |
121 |
Remove the pickup-motor assembly ........................................................... |
121 |
Drum-motor assembly (M102) ................................................................................. |
123 |
Remove the drum motor .......................................................................... |
123 |
Lifter-motor assembly (M103) .................................................................................. |
125 |
Remove the lifter motor ........................................................................... |
125 |
DC controller PCA ................................................................................................. |
128 |
Remove the DC controller PCA ................................................................. |
128 |
Reinstallation tip ..................................................................................... |
129 |
Installing a new formatter and a new DC controller .................................... |
129 |
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Pickup-drive assembly ............................................................................................ |
131 |
Remove the pickup-drive assembly ............................................................ |
131 |
Reinstall the pickup-drive assembly ........................................................... |
136 |
Fuser-motor assembly (M299) ................................................................................. |
137 |
Remove the fuser-motor assembly ............................................................. |
137 |
Drum-drive assembly .............................................................................................. |
139 |
Remove the drum-drive assembly .............................................................. |
139 |
Reinstall the drum-drive assembly ............................................................. |
141 |
Fan FN101 .......................................................................................................... |
142 |
Remove fan FN101 ................................................................................ |
142 |
Fan FN301 .......................................................................................................... |
144 |
Remove fan FN301 ................................................................................ |
144 |
Environmental sensor (TH3) .................................................................................... |
146 |
Remove the environmental sensor (TH3) .................................................... |
146 |
High voltage power supply .................................................................................... |
148 |
Remove the high-voltage power-supply assembly ........................................ |
148 |
Feed-guide assembly ............................................................................................. |
152 |
Remove the feed-guide assembly .............................................................. |
152 |
Reinstall the feed-guide assembly ............................................................. |
154 |
Tray 1 paper-pickup assembly ................................................................................ |
155 |
Remove the Tray 1 pickup assembly ......................................................... |
155 |
Feed-roller assembly .............................................................................................. |
157 |
Remove the feed-roller assembly ............................................................... |
157 |
Laser/scanner assembly ......................................................................................... |
158 |
Remove the laser/scanner assembly ......................................................... |
158 |
Paper-delivery assembly ........................................................................................ |
161 |
Remove the paper-delivery assembly ......................................................... |
161 |
Reinstall the paper-delivery assembly ........................................................ |
164 |
1,500-sheet paper deck (PD) ................................................................................................. |
165 |
Separation roller (PD) ............................................................................................ |
165 |
Rear cover (PD) ..................................................................................................... |
167 |
Right-side cover (PD) .............................................................................................. |
168 |
1,500-sheet paper deck left-side cover ..................................................................... |
169 |
Remove the left-side cover ....................................................................... |
169 |
Door (PD) ............................................................................................................. |
172 |
Motor (PD) ........................................................................................................... |
174 |
Remove the Motor (PD) ........................................................................... |
174 |
Driver PCA (PD) .................................................................................................... |
176 |
Remove the Driver PCA (PD) .................................................................... |
176 |
Lift-drive assembly (PD) ........................................................................................... |
178 |
Remove the Lift-drive assembly (PD) ........................................................... |
178 |
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3 Solve problems ............................................................................................................. |
181 |
Solve problems checklist ....................................................................................................... |
182 |
Menu map .......................................................................................................................... |
184 |
Preboot menu options ........................................................................................................... |
185 |
Current settings pages .......................................................................................................... |
192 |
Troubleshooting process ........................................................................................................ |
193 |
Determine the problem source ................................................................................. |
193 |
Pre-troubleshooting checklist .................................................................... |
193 |
Troubleshooting flowchart ....................................................................... |
194 |
Power subsystem ................................................................................................... |
196 |
Power-on checks .................................................................................... |
196 |
Overview ............................................................................... |
196 |
Tools for troubleshooting ....................................................................................................... |
199 |
Component diagnostics .......................................................................................... |
199 |
LED diagnostics ...................................................................................... |
199 |
Understand lights on the formatter ............................................. |
199 |
Engine diagnostics ................................................................................. |
204 |
Engine test button .................................................................... |
204 |
Formatter test .......................................................................... |
204 |
Print/Stop test ......................................................................... |
205 |
Drum rotation test .................................................................... |
205 |
Paper-path test (and automatic sensor test) ................................................. |
206 |
Paper path sensors test (automatic) ............................................ |
206 |
Manual sensor test ................................................................................. |
208 |
Top of page sensor (PS103) ..................................................... |
210 |
Pre-feed sensor (PS102) ........................................................... |
211 |
Fuser delivery sensor (PS700) ................................................... |
212 |
Duplex sensor (PS1502) ........................................................... |
213 |
Media width sensors 1/2 (PS106/108) ..................................... |
214 |
Output bin full sensor (PS104) .................................................. |
215 |
Tray 1 paper present sensor (PS105) ......................................... |
216 |
Tray 2 paper present sensor (PS101) ......................................... |
217 |
Tray 2 top of stack sensor (PS107) ............................................ |
218 |
Tray 2 paper size switches (SW102) ......................................... |
219 |
Tray/Bin manual sensor test .................................................................... |
220 |
Print/stop test ........................................................................................ |
220 |
Component tests ..................................................................................... |
221 |
Diagrams ............................................................................................................. |
223 |
Block diagrams ...................................................................................... |
223 |
Main assemblies ..................................................................... |
223 |
Main parts ............................................................................. |
224 |
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Motors and fans ...................................................................... |
225 |
PCAs ..................................................................................... |
226 |
500-sheet feeder ..................................................................... |
226 |
1,500-sheet feeder .................................................................. |
227 |
Connectors ............................................................................................ |
229 |
DC controller PCA connectors ................................................... |
229 |
Product base connectors ........................................................... |
231 |
500-sheet paper tray connectors ............................................... |
232 |
1,500-sheet paper tray connectors ............................................ |
232 |
Duplexer connectors ................................................................ |
233 |
Envelope feeder connectors ...................................................... |
233 |
General timing chart ............................................................................... |
234 |
Circuit diagrams .................................................................................... |
235 |
Internal print-quality test pages ................................................................................ |
241 |
Print-quality-troubleshooting pages ............................................................ |
241 |
Clean the paper path ............................................................................. |
242 |
Set up an auto cleaning page ................................................... |
242 |
Print configuration page .......................................................................... |
243 |
Configuration page ................................................................. |
243 |
HP embedded Jetdirect page .................................................... |
245 |
Print quality troubleshooting tools ............................................................................ |
246 |
Repetitive image defect ruler .................................................................... |
246 |
Control-panel menus .............................................................................................. |
247 |
Retrieve Job from USB menu .................................................................... |
247 |
Retrieve Job from Device Memory menu .................................................... |
247 |
Supplies menu ....................................................................................... |
248 |
Trays menu ............................................................................................ |
249 |
Administration menu ............................................................................... |
250 |
Reports menu .......................................................................... |
250 |
General Settings menu ............................................................. |
250 |
Retrieve From USB Settings menu .............................................. |
253 |
General Print Settings menu ...................................................... |
253 |
Default Print Options menu ....................................................... |
255 |
Display Settings menu .............................................................. |
255 |
Manage Supplies menu ........................................................... |
256 |
Manage Trays menu ................................................................ |
257 |
Stapler/Stacker Settings menu .................................................. |
258 |
Multi-Bin Mailbox Settings menu ................................................ |
258 |
Network Settings menu ............................................................ |
259 |
Troubleshooting menu .............................................................. |
263 |
Device Maintenance menu ...................................................................... |
264 |
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xi |
Backup/Restore menu .............................................................. |
264 |
Calibrate/Cleaning menu ........................................................ |
264 |
USB Firmware Upgrade menu ................................................... |
265 |
Service menu .......................................................................... |
265 |
Interpret control-panel messages, status-alert messages, and event code errors .............. |
266 |
10.00.33 .............................................................................................. |
266 |
10.00.35 .............................................................................................. |
266 |
10.00.60 .............................................................................................. |
266 |
10.00.69 .............................................................................................. |
267 |
10.00.91 .............................................................................................. |
267 |
10.0X.Y0 Supply memory error ............................................................... |
267 |
10.23.35 .............................................................................................. |
268 |
10.23.50 .............................................................................................. |
268 |
10.23.51 .............................................................................................. |
268 |
10.23.52 .............................................................................................. |
268 |
10.23.60 .............................................................................................. |
268 |
10.23.70 Printing Past Very Low .............................................................. |
269 |
10.26.15 .............................................................................................. |
269 |
10.26.50 .............................................................................................. |
269 |
10.26.60 .............................................................................................. |
270 |
10.XX.34 Used Supply In Use .................................................................. |
270 |
10.XX.40 Genuine HP Supplies Installed ................................................... |
270 |
10.XX.41 Unsupported Supply In Use ....................................................... |
271 |
10.XX.70 Printing past very low ............................................................... |
271 |
10.YY.15 Install <supply> ....................................................................... |
271 |
10.YY.35 Incompatible <supply> ............................................................. |
272 |
11.00.YY Internal clock error .................................................................. |
272 |
13.00.00 .............................................................................................. |
272 |
13.00.EE .............................................................................................. |
273 |
13.A3.FF .............................................................................................. |
273 |
13.D3.DZ ............................................................................................. |
273 |
13.E5.FF ............................................................................................... |
273 |
13.EA.EE .............................................................................................. |
274 |
13.EE.FF ............................................................................................... |
274 |
13.FF.EE ............................................................................................... |
274 |
13.FF.FF ............................................................................................... |
274 |
13.WX.EE ............................................................................................. |
274 |
13.WX.FF ............................................................................................. |
275 |
13.WX.YZ Fuser Area Jam ...................................................................... |
275 |
13.WX.YZ Fuser wrap jam ...................................................................... |
275 |
13.WX.YZ Jam below control panel ......................................................... |
275 |
xii |
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13.WX.YZ Jam in Tray 1 ........................................................................ |
275 |
13.WX.YZ Jam in Tray <X> ..................................................................... |
276 |
13.WX.YZ Jam inside envelope feeder ..................................................... |
276 |
13.WX.YZ Jam inside top cover ............................................................... |
276 |
14.00.XX .............................................................................................. |
276 |
20.00.00 Insufficient memory: <Device> To continue, touch “OK” ............... |
277 |
21.00.00 Page Too Complex .................................................................. |
277 |
32.08.AX .............................................................................................. |
277 |
32.1C.XX .............................................................................................. |
278 |
32.21.00 .............................................................................................. |
284 |
33.01.XX .............................................................................................. |
285 |
33.XX.YY Used board/disk ..................................................................... |
285 |
40.00.01 USB I/O buffer overflow To continue, touch “OK” ....................... |
285 |
40.00.02 Embedded I/O buffer overflow To continue, touch “OK” .............. |
285 |
40.00.05 Embedded I/O bad transmission To continue, touch “OK” ........... |
286 |
41.02.00 Error ...................................................................................... |
286 |
41.03.YZ Unexpected size in envelope feeder To use another tray, touch |
|
"Options" .............................................................................................. |
286 |
41.03.YZ Unexpected size in tray <X> ..................................................... |
287 |
41.05.YZ Unexpected type in tray <X> .................................................... |
288 |
41.XX.YZ Error To continue, touch “OK” ................................................... |
290 |
42.XX.YY .............................................................................................. |
291 |
47.00.XX .............................................................................................. |
291 |
47.01.XX .............................................................................................. |
291 |
47.02.XX .............................................................................................. |
292 |
47.03.XX .............................................................................................. |
292 |
47.04.XX .............................................................................................. |
292 |
47.05.00 .............................................................................................. |
292 |
47.06.XX .............................................................................................. |
292 |
47.WX.YZ Printer Calibration Failed To continue, touch “OK” ..................... |
293 |
49.XX.YY To continue turn off then on ....................................................... |
294 |
50.WX.YZ Fuser error To continue turn off then on ..................................... |
294 |
51.00.YY Error ...................................................................................... |
296 |
52.XX.00 Error To continue turn off then on ............................................... |
296 |
54.XX.YY Error ...................................................................................... |
297 |
55.00.YY DC controller error To continue turn off then on ........................... |
298 |
55.0X.YY DC controller error To continue turn off then on ........................... |
298 |
56.00.YY Error To continue turn off then on ............................................... |
298 |
57.00.0Y Error To continue turn off then on .............................................. |
299 |
58.00.0Y Error To continue turn off then on .............................................. |
300 |
59.00.YY error To continue turn off then on ............................................... |
300 |
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xiii |
59.A2.0x Error ...................................................................................... |
301 |
60.00.0Y Tray <Y> lifting error ............................................................... |
302 |
62.00.00 No system To continue turn off then on ....................................... |
302 |
65.X0.A1 Output accessory disconnected ................................................. |
303 |
66.80.YY Stapler/Stacker failure ............................................................. |
303 |
69.11.YY Error To continue turn off then on ............................................... |
305 |
70.00.00 Error To continue turn off then on .............................................. |
305 |
79.XX.YY Error To continue turn off then on ............................................... |
306 |
80.0X.YY Embedded JetDirect error ......................................................... |
306 |
81.YY.ZZ EIO-1 Card Failure .................................................................. |
308 |
82.73.46 OR 82.73.47 ......................................................................... |
309 |
98.00.01 Corrupt data in firmware volume ............................................... |
310 |
98.00.02 Corrupt data in solutions volume ............................................... |
310 |
98.00.03 Corrupt data in configuration volume ......................................... |
310 |
98.00.04 Corrupt data in job data volume ............................................... |
310 |
99.00.01 Upgrade not performed file is corrupt ........................................ |
311 |
99.00.02 Upgrade not performed timeout during receive ........................... |
311 |
99.00.03 Upgrade not performed error writing to disk ............................... |
311 |
99.00.04 Upgrade not performed timeout during receive ........................... |
311 |
99.00.05 Upgrade not performed timeout during receive ........................... |
312 |
99.00.06 Upgrade not performed error reading upgrade ........................... |
312 |
99.00.07 Upgrade not performed error reading upgrade ........................... |
312 |
99.00.08 Upgrade not performed error reading upgrade ........................... |
312 |
99.00.09 Upgrade canceled by user ....................................................... |
313 |
99.00.10 Upgrade canceled by user ....................................................... |
313 |
99.00.11 Upgrade canceled by user ....................................................... |
313 |
99.00.12 Upgrade not performed the file is invalid ................................... |
313 |
99.00.13 Upgrade not performed the file is invalid ................................... |
314 |
99.00.14 Upgrade not performed the file is invalid ................................... |
314 |
99.00.2X .............................................................................................. |
314 |
99.09.60 Unsupported disk .................................................................... |
315 |
99.09.61 Unsupported disk .................................................................... |
315 |
99.09.62 Unknown disk ......................................................................... |
315 |
99.09.63 Incorrect disk .......................................................................... |
316 |
99.09.64 Disk malfunction ...................................................................... |
316 |
99.09.65 Disk data error ........................................................................ |
316 |
99.09.66 No disk installed ..................................................................... |
316 |
99.09.67 Disk is not bootable please download firmware .......................... |
316 |
99.XX.YY .............................................................................................. |
317 |
<binname> full Remove all paper from bin ................................................ |
317 |
<Supply> low OR Supplies low ................................................................ |
317 |
xiv |
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<Supply> very low OR Supplies very low .................................................. |
318 |
[File System] device failure To clear press “OK” ......................................... |
318 |
[File System] file operation failure To clear press “OK” ............................... |
318 |
[File System] file system is full To clear press “OK” ..................................... |
318 |
[File System] is not initialized ................................................................... |
319 |
[File System] is write protected ................................................................. |
319 |
Accept bad signature ............................................................................. |
319 |
Bad optional tray connection ................................................................... |
319 |
Canceling ............................................................................................. |
320 |
Canceling... <jobname> ......................................................................... |
320 |
Cartridge Low ........................................................................................ |
320 |
Cartridge Memory Abnormal ................................................................... |
320 |
Cartridge Out ........................................................................................ |
320 |
Checking engine .................................................................................... |
321 |
Checking paper path .............................................................................. |
321 |
Chosen personality not available To continue, touch “OK” .......................... |
321 |
Cleaning do not grab paper .................................................................... |
321 |
Cleaning... ............................................................................................ |
322 |
Clearing event log .................................................................................. |
322 |
Clearing paper path ............................................................................... |
322 |
Close stapler/stacker multi bin mailbox door ............................................. |
322 |
Close top cover ...................................................................................... |
322 |
Cooling device ...................................................................................... |
323 |
Creating cleaning page... ....................................................................... |
323 |
Data received To print last page press “OK” ............................................. |
323 |
Event log is empty .................................................................................. |
323 |
Expected drive missing ........................................................................... |
324 |
External device initializing ....................................................................... |
324 |
Face Down Tray Full ............................................................................... |
324 |
FIM Load Error Send full FIM on <X> port ................................................. |
324 |
Fuser Kit low .......................................................................................... |
324 |
Fuser Kit very low To continue, touch “OK” ............................................... |
325 |
Genuine HP cartridge installed ................................................................ |
325 |
Genuine HP supply installed .................................................................... |
325 |
HP Secure hard drive disabled ................................................................. |
325 |
Incompatible <supply> ............................................................................ |
326 |
Incompatible supplies ............................................................................. |
326 |
Initializing... .......................................................................................... |
326 |
Install fuser unit ...................................................................................... |
326 |
Install supplies ....................................................................................... |
327 |
Install supply .......................................................................................... |
327 |
ENWW |
xv |
Internal disk device failure To clear press “OK” .......................................... |
327 |
Internal disk file operation failed .............................................................. |
327 |
Internal disk file system is full ................................................................... |
328 |
Internal disk is write protected .................................................................. |
328 |
Internal disk not found ............................................................................ |
328 |
Internal disk not functional ....................................................................... |
328 |
Internal disk not initialized ....................................................................... |
328 |
Internal disk spinning up ......................................................................... |
329 |
Job not stapled due to mixed sizes ........................................................... |
329 |
Load Tray <X>: [Type], [Size] .................................................................. |
329 |
Load Tray <X>: [Type], [Size] To use another tray, press “OK” .................... |
330 |
Loading program <XX> ........................................................................... |
330 |
Manually feed output stack Then touch "OK" to print second side ................ |
330 |
Manually feed: <Type><Size> ................................................................. |
330 |
Manually feed: <Type><Size> To use another tray, press “OK” ................... |
331 |
Moving solenoid .................................................................................... |
331 |
Moving solenoid and motor ..................................................................... |
331 |
No job to cancel .................................................................................... |
331 |
NON HP SUPPLY INSTALLED ................................................................... |
332 |
Output Bin Full ....................................................................................... |
332 |
Paused… .............................................................................................. |
332 |
Performing Paper Path Test… ................................................................... |
332 |
Please Wait... ........................................................................................ |
332 |
Printing Configuration... .......................................................................... |
333 |
Printing Event Log... ................................................................................ |
333 |
Printing File Directory... ........................................................................... |
333 |
Printing Font List... .................................................................................. |
333 |
Printing Fuser Test Page... ....................................................................... |
333 |
Printing Help Page... .............................................................................. |
334 |
Printing Menu Map... ............................................................................. |
334 |
Printing Registration Page… .................................................................... |
334 |
Printing stopped ..................................................................................... |
334 |
Printing Supplies Status Page... ................................................................ |
334 |
Printing Usage Page... ............................................................................ |
334 |
Printing…engine test ............................................................................... |
335 |
Processing duplex job Do not grab paper until job completes ...................... |
335 |
Processing job from tray <X>... Do not grab paper until job completes ......... |
335 |
Processing... .......................................................................................... |
335 |
Processing... copy <X> of <Y> ................................................................ |
335 |
RAM disk device failure To clear press “OK” ............................................. |
336 |
RAM disk file operation failed To clear press “OK” .................................... |
336 |
xvi |
ENWW |
RAM disk file system is full To clear press “OK” ......................................... |
336 |
RAM disk is write protected To clear press “OK” ........................................ |
336 |
RAM disk not initialized .......................................................................... |
336 |
Ready ................................................................................................... |
337 |
Ready <IP Address> ............................................................................... |
337 |
Receiving Upgrade ................................................................................. |
337 |
Remove one print cartridge ..................................................................... |
337 |
Remove USB accessory ........................................................................... |
337 |
Replace <supply> .................................................................................. |
338 |
Replace supplies .................................................................................... |
338 |
Resend external accessory firmware ......................................................... |
339 |
Resend Upgrade .................................................................................... |
339 |
Restore Factory Settings .......................................................................... |
339 |
ROM disk device failed To clear press “OK” ............................................. |
339 |
ROM disk file operation failed To clear press “OK” .................................... |
339 |
ROM disk file system is full To clear press “OK” ......................................... |
340 |
ROM disk is write protected To clear press “OK” ....................................... |
340 |
ROM disk not initialized To clear press “OK” ............................................ |
340 |
Rotating Motor ....................................................................................... |
340 |
Size Mis-Match ...................................................................................... |
340 |
Size mismatch in Tray <X> ...................................................................... |
341 |
Sleep mode on ...................................................................................... |
341 |
Staple Cartridge low .............................................................................. |
341 |
Staple Cartridge very low ....................................................................... |
341 |
Stapler/Stacker staple jam ...................................................................... |
342 |
Supplies low .......................................................................................... |
342 |
SUPPLY MEMORY WARNING ................................................................. |
342 |
The unit has corrupt data ......................................................................... |
342 |
Tray <X> empty: [Type], [Size] ................................................................ |
343 |
Tray <X> lifting ...................................................................................... |
344 |
Tray <X> open ....................................................................................... |
344 |
Tray <X> overfilled ................................................................................. |
345 |
Type mismatch Tray ................................................................................ |
345 |
Unsupported drive installed To continue, touch “OK” .................................. |
345 |
Unsupported supply in use OR Unsupported supply installed To continue, |
|
touch “OK” ........................................................................................... |
346 |
Unsupported tray configuration ................................................................ |
346 |
Unsupported USB accessory detected Remove USB accessory ...................... |
346 |
Upgrade Error ....................................................................................... |
346 |
USB accessory not functional ................................................................... |
347 |
USB hubs are not fully supported Some operations may not work properly .... |
347 |
ENWW |
xvii |
USB is write protected To clear press “OK” ............................................... |
347 |
USB needs too much power ..................................................................... |
347 |
USB needs too much power Remove USB and Then Turn Off then On ........... |
347 |
USB not initialized .................................................................................. |
348 |
USB storage accessory removed Clearing any associated data .................... |
348 |
USB storage device failure To clear press “OK” ......................................... |
348 |
USB storage file operation failed To clear press “OK” ................................ |
348 |
USB storage file system is full To clear press “OK” ...................................... |
348 |
Used supply installed To continue, touch “OK” OR Used supply in use .......... |
349 |
Waiting for tray <X> to lift ...................................................................... |
349 |
Windows Login Required to Use this Feature ............................................. |
349 |
Event-log messages ............................................................................................... |
350 |
Print an event log ................................................................................... |
351 |
View an event log .................................................................................. |
352 |
Clear an event log .................................................................................. |
352 |
Clear jams .......................................................................................................................... |
353 |
Jam locations ........................................................................................................ |
354 |
Common causes of jams ........................................................................................ |
355 |
Clear jams from the input trays ............................................................................... |
356 |
Clear jams from Tray 1 ........................................................................... |
356 |
Clear jams from Tray 2 or an optional 500-sheet tray ................................. |
356 |
Clear jams from the optional 1,500-sheet tray ........................................... |
357 |
Clear jams from the optional duplexer ..................................................................... |
359 |
Clear jams from the optional envelope feeder ........................................................... |
361 |
Clear jams from the output areas ............................................................................ |
363 |
Clear jams from the rear output bin .......................................................... |
363 |
Clear jams from the optional stacker or stapler/stacker ............................... |
364 |
Clear paper jams from the optional stacker or stapler/stacker ...... |
364 |
Clear staple jams from the optional stapler/stacker ..................... |
365 |
Clear jams from the optional 5-bin mailbox ............................................... |
367 |
Clear jams from the fuser ....................................................................................... |
369 |
Clear jams from the print-cartridge (top cover) .......................................................... |
373 |
Change jam recovery ............................................................................................ |
375 |
Paper does not feed automatically .......................................................................................... |
376 |
The product does not pick up paper ........................................................................ |
376 |
The product picks up multiple sheets of paper ........................................................... |
376 |
Prevent paper jams ................................................................................................ |
376 |
Use manual print modes ....................................................................................................... |
378 |
Solve image-quality problems ................................................................................................ |
380 |
Print-quality examples ............................................................................................ |
380 |
Clean the product ................................................................................................................ |
388 |
xviii |
ENWW |
Clean the paper path ............................................................................................ |
388 |
Set up an auto cleaning page .................................................................. |
388 |
Solve performance problems ................................................................................................. |
389 |
Solve connectivity problems ................................................................................................... |
390 |
Solve direct-connect problems ................................................................................. |
390 |
Solve network problems ......................................................................................... |
390 |
Service mode functions ......................................................................................................... |
391 |
Service menu ........................................................................................................ |
391 |
Product resets ....................................................................................................... |
392 |
Restore factory-set defaults ....................................................................... |
392 |
Clean Disk and Partial Clean functions .................................................................... |
393 |
Active and repository firmware locations ................................................... |
393 |
Partial Clean ......................................................................................... |
394 |
Execute a Partial Clean ............................................................ |
394 |
Clean Disk ............................................................................................ |
395 |
Execute a Clean Disk ............................................................... |
395 |
Product updates ................................................................................................................... |
397 |
Determine the installed revision of firmware .............................................................. |
397 |
Perform a firmware upgrade ................................................................................... |
397 |
Embedded Web Server ........................................................................... |
397 |
USB storage device (Preboot menu) .......................................................... |
398 |
USB storage device (control-panel menu) ................................................... |
399 |
4 Parts and diagrams ...................................................................................................... |
401 |
Order parts by authorized service providers ............................................................................ |
402 |
Order parts, accessories, and supplies .................................................................... |
402 |
Supplies part numbers ........................................................................................... |
402 |
Customer-self repair parts ....................................................................................... |
402 |
Accessories part numbers ....................................................................................... |
404 |
Related documentation and software ....................................................................... |
405 |
How to use the parts lists and diagrams .................................................................................. |
406 |
Assembly locations ............................................................................................................... |
407 |
Base product (no optional trays or accessories) ......................................................... |
407 |
Covers ................................................................................................................................ |
410 |
Product base ........................................................................................................ |
410 |
Internal components ............................................................................................................. |
412 |
Internal components (1 of 3) ................................................................................... |
412 |
Internal components (2 of 3) ................................................................................... |
414 |
Internal components (3 of 3) ................................................................................... |
416 |
High-voltage power supply ..................................................................................... |
418 |
Cassette (Tray 2) ................................................................................................... |
420 |
ENWW |
xix |
Cassette (custom media) ......................................................................................... |
422 |
Paper feed roller assembly ..................................................................................... |
424 |
Registration assembly ............................................................................................ |
426 |
Tray 1 (MP) pickup assembly .................................................................................. |
428 |
Paper delivery assembly ........................................................................................ |
430 |
Fuser assembly ..................................................................................................... |
432 |
PCAs (product base) .............................................................................................. |
434 |
Input devices ....................................................................................................................... |
436 |
1x500-sheet feeder ............................................................................................... |
436 |
Covers (1x500) ..................................................................................... |
436 |
Main body (1x500) ................................................................................ |
438 |
Cassette (1x500) ................................................................................... |
440 |
PCA (1x500) ......................................................................................... |
442 |
1x1500-sheet paper deck ...................................................................................... |
444 |
Covers (1x1500) ................................................................................... |
444 |
Front door assembly (1x1500) ................................................................. |
446 |
Main body (1x500; 1 of 2) ..................................................................... |
448 |
Main body (1x500; 2 of 2) ..................................................................... |
450 |
Paper pickup assembly (1x500) ............................................................... |
452 |
PCA (1x1500) ....................................................................................... |
454 |
Duplexer ............................................................................................................................. |
456 |
Main body (duplexer) ............................................................................................ |
456 |
PCA (duplexer) ..................................................................................................... |
458 |
Envelope feeder ................................................................................................................... |
460 |
Covers (envelope feeder) ....................................................................................... |
460 |
Main body (1 of 2; envelope feeder) ....................................................................... |
462 |
Main body (2 of 2; envelope feeder) ....................................................................... |
464 |
PCA (envelope feeder) ........................................................................................... |
466 |
Output devices .................................................................................................................... |
468 |
Stapler/stacker multi-bin mailbox (MBM) .................................................................. |
468 |
Covers (MBM) ....................................................................................... |
468 |
Main body (MBM) .................................................................................. |
470 |
Main body (MBM; 1 of 2) ........................................................ |
470 |
Main body (MBM; 2 of 2) ........................................................ |
472 |
PCA (MBM) ........................................................................................... |
474 |
Stacker and Stapler/Stacker (S and S/S) ................................................................. |
476 |
Covers (S and S/S) ................................................................................ |
476 |
Main body (SS) ...................................................................................... |
478 |
Main body (S) ....................................................................................... |
480 |
Middle assemblies (S and S/S) ................................................................ |
482 |
Stapler/Stacker middle assembly (1 of 2; S/S) ........................... |
482 |
xx |
ENWW |
Stapler/Stacker middle assembly (2 of 2; S/S) ........................... |
484 |
Stacker middle assembly (1 of 2; S) ........................................... |
486 |
Stacker middle assembly (2 of 2; S) ........................................... |
488 |
PCA (S and S/S) .................................................................................... |
490 |
Alphabetical parts list ........................................................................................................... |
492 |
Numerical parts list .............................................................................................................. |
501 |
Appendix A Service and support ..................................................................................... |
511 |
Hewlett-Packard limited warranty statement ............................................................................. |
512 |
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement .................. |
514 |
Data stored on the print cartridge ........................................................................................... |
515 |
End User License Agreement .................................................................................................. |
516 |
Customer self-repair warranty service ..................................................................................... |
519 |
Customer support ................................................................................................................. |
520 |
Repack the product .............................................................................................................. |
521 |
Appendix B Product specifications ................................................................................... |
523 |
Physical specifications .......................................................................................................... |
524 |
Power consumption, electrical specifications, and acoustic emissions .......................................... |
524 |
Operating environment ......................................................................................................... |
525 |
Appendix C Regulatory information ................................................................................. |
527 |
FCC regulations ................................................................................................................... |
528 |
Environmental product stewardship program ........................................................................... |
529 |
Protecting the environment ...................................................................................... |
529 |
Ozone production ................................................................................................. |
529 |
Power consumption ............................................................................................... |
529 |
Toner consumption ................................................................................................ |
529 |
Paper use ............................................................................................................. |
529 |
Plastics ................................................................................................................. |
529 |
HP LaserJet print supplies ....................................................................................... |
530 |
Return and recycling instructions ............................................................................. |
530 |
United States and Puerto Rico .................................................................. |
530 |
Multiple returns (more than one cartridge) .................................. |
530 |
Single returns .......................................................................... |
530 |
Shipping ................................................................................ |
530 |
Non-U.S. returns .................................................................................... |
531 |
Paper .................................................................................................................. |
531 |
Material restrictions ............................................................................................... |
531 |
Disposal of waste equipment by users in private households in the European Union ...... |
532 |
ENWW |
xxi |
Chemical substances ............................................................................................. |
532 |
Material Safety Data Sheet (MSDS) ......................................................................... |
532 |
For more information ............................................................................................. |
532 |
Declaration of Conformity ..................................................................................................... |
534 |
Certificate of Volatility .......................................................................................................... |
536 |
Types of memory ................................................................................................... |
536 |
Volatile memory ..................................................................................... |
536 |
Non-volatile memory .............................................................................. |
536 |
Hard-disk-drive memory .......................................................................... |
536 |
Safety statements ................................................................................................................. |
537 |
Laser safety .......................................................................................................... |
537 |
Canadian DOC regulations .................................................................................... |
537 |
VCCI statement (Japan) .......................................................................................... |
537 |
Power cord instructions .......................................................................................... |
537 |
Power cord statement (Japan) ................................................................................. |
537 |
EMC statement (China) .......................................................................................... |
538 |
EMC statement (Korea) .......................................................................................... |
538 |
EMI statement (Taiwan) .......................................................................................... |
538 |
Product Stability .................................................................................................... |
538 |
Laser statement for Finland ..................................................................................... |
538 |
GS statement (Germany) ........................................................................................ |
539 |
Substances Table (China) ....................................................................................... |
540 |
Restriction on Hazardous Substances statement (Turkey) ............................................. |
540 |
Index ............................................................................................................................... |
541 |
xxii |
ENWW |
●Basic operation
●Formatter system
●Engine-control system
●Image-formation system
●Laser/scanner system
●Pickup, feed, and delivery system
●1x500-sheet paper feeder
●1x1500-sheet paper deck
●Envelope feeder
●Duplexer
ENWW |
1 |
Operation can be divided into the following systems:
●Engine-control system (which includes the power supply and DC controller PCA)
●Laser/scanner system (which forms the latent image on a photosensitive drum)
●Image-formation system (which transfers a toner image onto the print media)
●Pickup, feed, and delivery system (which consists of various rollers and transports the media through the product)
●Options
Figure 1-1 Major product systems
LASER/SCANNER SYSTEM
IMAGE-FORMATION SYSTEM
ENGINE CONTROL
SYSTEM
PICKUP-AND-FEED SYSTEM
OPTION
2 |
Chapter 1 Theory of operation |
ENWW |
Internal components |
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|
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Figure 1-2 Internal components, product base |
|
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||||
|
|
1 |
2 |
3 |
4 |
5 |
6 |
|
7 |
8 |
9 |
19 |
18 |
17 |
16 |
15 |
|
14 |
13 |
12 |
11 |
10 |
|
1 |
Face-down delivery roller |
11 |
Feed roller |
|
|
|
|
2 |
Fuser sleeve unit |
12 |
Tray 2 separation roller |
|
|
|
|
3 |
Laser/scanner unit |
13 |
Tray 2 feed roller |
|
|
|
|
4 |
Photosensitive drum |
14 |
Tray 2 pickup roller |
|
|
|
|
5 |
Transfer roller |
15 |
Print cartridge |
|
|
|
|
6 |
Registration shutter |
16 |
Pressure roller |
|
|
|
|
7 |
Pre-transfer roller |
17 |
Fuser |
|
|
|
|
8 |
Tray 1 pickup roller |
18 |
Fuser delivery roller |
|
|
|
|
9 |
Tray 1 feed roller |
19 |
Intermediate delivery roller |
|
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|
|
10 |
Tray 1 separation roller |
|
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|
ENWW |
Basic operation |
3 |
Figure 1-3 Internal components, 1x500-sheet feeder |
|
|
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|
|
1 |
2 |
3 |
4 |
1 |
Pickup roller |
|
|
|
2 |
Feed roller |
|
|
|
3 |
Separation roller |
|
|
|
4 |
Feed roller |
|
|
|
Figure 1-4 Internal components, 1,500-sheet paper deck |
|
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|
|
1 |
2 |
3 |
4 |
1 |
Pickup roller |
|
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|
2 |
Feed roller |
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|
4 |
Chapter 1 Theory of operation |
ENWW |
3Separation roller
4Feed roller
Figure 1-5 Internal components, envelope feeder
1 |
2 |
3 |
4 |
5 |
6 |
1Feed roller
2Upper separation roller
3Lower separation roller
4Separation guide
5Weight
6Pickup roller
ENWW |
Basic operation |
5 |
Figure 1-6 Internal components, duplexer
1 |
2 |
1Oblique rollers
2Re-pickup rollers
Figure 1-7 Internal components, custom media cassette
1
1 |
Separation roller |
|
|
6 |
Chapter 1 Theory of operation |
ENWW |