HP LaserJet Enterprise 500 Color M551dn, LaserJet Enterprise 500 Color M551n, LaserJet Enterprise 500 Color M551xh User Guide

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LASERJET ENTERPRISE 500 COLOR

User Guide

M551n

M551dn

M551xh

HP LaserJet Enterprise 500 color M551

User Guide

Development Company, L.P.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Part number: CF079-90908

Edition 2, 9/2011

Trademark Credits

Adobe®, Adobe Photoshop®, Arobat®, and PostScript® are trademarks of Adobe Systems Incorporated.

Corel® is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited.

Intel® Core™ is a trademark of Intel Corporation in the U.S. and other countries.

Java™ is a US trademark of Sun

Microsystems, Inc.

Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.

UNIX® is a registered trademark of The Open Group.

ENERGY STAR® and the ENERGY STAR® mark are registered U.S. marks.

Conventions used in this guide

TIP: Tips provide helpful hints or shortcuts.

NOTE: Notes provide important information to explain a concept or to complete a task.

CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product.

WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury, catastrophic loss of data, or extensive damage to the product.

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Conventions used in this guide

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Table of contents

1	Product basics ..................................................................................................................	1
	Product comparison ..................................................................................................................	2
	Environmental features ..............................................................................................................	4
	Accessibility features ................................................................................................................	5
	Product views ..........................................................................................................................	6
	Product front view .....................................................................................................	6
	Product back view .....................................................................................................	7
	Interface ports ...........................................................................................................	7
	Serial number and model number location ...................................................................	8
2	Control panel menus .........................................................................................................	9
	Control-panel layout ...............................................................................................................	10
	Control-panel help ...................................................................................................	11
	Control panel menus ..............................................................................................................	12
	Sign In menu .........................................................................................................................	12
	Retrieve Job From USB menu ...................................................................................................	12
	Retrieve Job From Device Memory menu ...................................................................................	13
	Supplies menu .......................................................................................................................	14
	Trays menu ............................................................................................................................	16
	Administration menu ...............................................................................................................	17
	Reports menu ..........................................................................................................	17
	General Settings menu .............................................................................................	17
	Retrieve From USB Settings menu ..............................................................................	22
	General Print Settings menu ......................................................................................	22
	Default Print Options menu .......................................................................................	23
	Display Settings menu ..............................................................................................	25
	Manage Supplies menu ...........................................................................................	26
	Manage Trays menu ................................................................................................	27
	Network Settings menu ............................................................................................	28
	Troubleshooting menu .............................................................................................................	32
	Device Maintenance menu ......................................................................................................	34

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Backup/Restore menu ..............................................................................................	34
Calibrate/Cleaning menu ........................................................................................	34
USB Firmware Upgrade menu ...................................................................................	35
Service menu ..........................................................................................................	35
3 Software for Windows ...................................................................................................	37
Supported operating systems and printer drivers for Windows .....................................................	38
Select the correct printer driver for Windows .............................................................................	38
HP Universal Print Driver (UPD) .................................................................................	40
UPD installation modes .............................................................................	40
Change print job settings for Windows .....................................................................................	41
Priority print settings for Windows .............................................................................	41
Change the settings for all print jobs until the software program is closed .......................	41
Change the default settings for all print jobs ...............................................................	41
Change the product configuration settings ..................................................................	42
Remove the printer driver from Windows ..................................................................................	43
Supported utilities for Windows ...............................................................................................	44
HP Web Jetadmin ...................................................................................................	44
HP Embedded Web Server .......................................................................................	44
HP ePrint ................................................................................................................	44
Software for other operating systems ........................................................................................	45
4 Use the product with Mac ...............................................................................................	47
Software for Mac ...................................................................................................................	48
Supported operating systems and printer drivers for Mac .............................................	48
Install software for Mac operating systems ..................................................................	48
Install software for Mac computers connected directly to the product ..............	48
Install software for Mac computers on a wired network .................................	49
Configure the IP address ............................................................	49
Install the software .....................................................................	50
Remove the printer driver from Mac operating systems .................................................	51
Change print job settings for Mac .............................................................................	52
Priority print settings for Mac .....................................................................	52
Change the settings for all print jobs until the software program is closed ........	52
Change the default settings for all print jobs ................................................	52
Change the product configuration settings ...................................................	52
Software for Mac computers .....................................................................................	53
HP Printer Utility for Mac ...........................................................................	53
Open the HP Printer Utility ..........................................................	53
HP Printer Utility features ............................................................	53
Supported utilities for Mac .......................................................................................	54

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	HP Embedded Web Server ........................................................................	54
	HP ePrint .................................................................................................	54
	AirPrint ...................................................................................................	54
	Basic print tasks with Mac .......................................................................................................	55
	Cancel a print job with a Mac ..................................................................................	55
	Change the paper size and type with Mac .................................................................	55
	Resize documents or print on a custom paper size with Mac ........................................	55
	Create and use printing presets with Mac ..................................................................	56
	Print a cover page with Mac .....................................................................................	56
	Use watermarks with Mac ........................................................................................	56
	Print multiple pages on one sheet of paper with Mac ...................................................	57
	Print on both sides of the page (duplex printing) with Mac ...........................................	57
	Store jobs with Mac ................................................................................................	58
	Set the color options with Mac ..................................................................................	59
	Use the Services menu with Mac ...............................................................................	59
	Solve problems with a Mac .....................................................................................................	59
5	Connect the product with Windows .................................................................................	61
	Printer sharing disclaimer ........................................................................................................	62
	Connect with USB ..................................................................................................................	62
	CD installation ........................................................................................................	62
	Connect to a network with Windows ........................................................................................	63
	Supported network protocols ....................................................................................	63
	Install the product on a wired network with Windows ..................................................	65
	Configure the IP address ...........................................................................	65
	Install the software ....................................................................................	66
	Configure network settings with Windows ..................................................................	67
	View or change network settings ................................................................	67
	Set or change the network password ..........................................................	67
	Manually configure IPv4 TCP/IP parameters from the control panel ................	68
	Manually configure IPv6 TCP/IP parameters from the control panel ................	69
	Link speed and duplex settings ...................................................................	70
6	Paper and print media ...................................................................................................	71
	Understand paper use ............................................................................................................	72
	Special paper guidelines ..........................................................................................	72
	Change the printer driver to match the paper type and size in Windows ......................................	74
	Supported paper sizes ............................................................................................................	75
	Supported paper types ...........................................................................................................	78
	Tray and bin capacity .............................................................................................................	80
	Load paper trays ....................................................................................................................	82

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Load Tray 1 ............................................................................................................	82
Print envelopes .........................................................................................	84
Load Tray 2 ............................................................................................................	84
Load the optional 500-sheet paper and heavy media tray (Tray 3) ................................	85
Load standard-sized paper into Tray 3 ........................................................	86
Load custom-size paper into Tray 3 ............................................................	87
Paper orientation for loading trays ............................................................................	90
Tray 1 .....................................................................................................	90
Tray 2 or optional Tray 3 ..........................................................................	92
Configure trays ......................................................................................................................	94
Configure a tray when loading paper ........................................................................	94
Configure a tray to match print job settings ................................................................	94
Configure a tray from the control panel ......................................................................	94
Automatic overhead transparency sensing (auto sense mode) .......................................	95
Auto-sense settings ...................................................................................	95
Select the paper by source, type, or size ....................................................................	95
Source ....................................................................................................	95
Type and size ..........................................................................................	96
7 Print cartridges, toner collection unit, and other supplies .................................................	97
Printer sharing disclaimer ........................................................................................................	98
Supplies information ...............................................................................................................	98
Supplies views .......................................................................................................................	99
Print cartridge views ................................................................................................	99
Manage print cartridges .......................................................................................................	100
Change settings for print cartridges .........................................................................	100
Print when a print cartridge is at or near end of life ....................................	100
Enable or disable the Very Low Settings options from the control panel .........	100
Store and recycle supplies ......................................................................................	101
Recycle supplies .....................................................................................	101
Print-cartridge storage .............................................................................	101
HP policy on non-HP print cartridges .........................................................	101
HP anticounterfeit Web site ....................................................................................	101
Replacement instructions .......................................................................................................	102
Replace the print cartridge .....................................................................................	102
Replace the toner collection unit ..............................................................................	104
Solve problems with supplies .................................................................................................	107
Check the print cartridges ......................................................................................	107
Inspect the print cartridge for damage ......................................................	108
Repeating defects ...................................................................................	109
Print the Supplies Status page ..................................................................	109

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Interpret control panel messages for supplies ............................................................	110
10.XX.YY Supply memory error ................................................................	110
Black cartridge low ................................................................................	110
Black cartridge very low .........................................................................	111
Cyan cartridge low ................................................................................	111
Cyan cartridge very low .........................................................................	111
Fuser kit low ..........................................................................................	112
Fuser kit very low ...................................................................................	112
Incompatible <color> cartridge ................................................................	112
Incompatible fuser ..................................................................................	112
Magenta cartridge low ...........................................................................	113
Magenta cartridge very low ....................................................................	113
Replace <color> cartridge .......................................................................	113
Replace fuser kit .....................................................................................	113
Replace Supplies ....................................................................................	114
Replace toner collection unit ....................................................................	114
Replace toner collection unit ....................................................................	114
Supplies in wrong position ......................................................................	115
Supplies low ..........................................................................................	115
Supplies very low ...................................................................................	115
Toner Collection Unit Almost Full ..............................................................	116
Unsupported supply installed ...................................................................	116
Used supply in use .................................................................................	116
Wrong cartridge in <color> slot ...............................................................	116
Yellow cartridge low ...............................................................................	117
Yellow cartridge very low ........................................................................	117
8 Print tasks ....................................................................................................................	119
Cancel a print job with Windows ..........................................................................................	120
Basic print tasks with Windows ..............................................................................................	121
Open the printer driver with Windows .....................................................................	121
Get help for any printing option with Windows ........................................................	122
Change the number of print copies with Windows ....................................................	122
Save custom print settings for reuse with Windows ....................................................	122
Use a printing shortcut with Windows .......................................................	122
Create printing shortcuts .........................................................................	124
Improve print quality with Windows ........................................................................	127
Select the page size with Windows ..........................................................	127
Select a custom page size with Windows ..................................................	127
Select the paper type with Windows ........................................................	127
Select the paper tray with Windows .........................................................	127

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Select the print resolution ........................................................................	127
Print on both sides (duplex) with Windows ...............................................................	129
Manually print on both sides with Windows ..............................................	129
Automatically print on both sides with Windows ........................................	130
Print multiple pages per sheet with Windows ............................................................	132
Select page orientation with Windows .....................................................................	134
Set color options with Windows ..............................................................................	136
Use HP ePrint .......................................................................................................................	137
Additional print tasks with Windows ......................................................................................	138
Print colored text as black (grayscale) with Windows ................................................	138
Print on preprinted letterhead or forms with Windows ................................................	139
Print on special paper, labels, or transparencies with Windows ..................................	141
Print the first or last page on different paper with Windows ........................................	144
Scale a document to fit page size with Windows ......................................................	146
Add a watermark to a document with Windows .......................................................	148
Create a booklet with Windows ..............................................................................	149
Use job storage features with Windows ...................................................................	150
Create a stored job with Windows ...........................................................	151
Print a stored job ....................................................................................	152
Delete a stored job .................................................................................	153
Set job storage options with Windows ......................................................	153
Print one copy for proof before printing all the copies ..................	153
Temporarily store a personal job on the product and print it later ..	154
Temporarily store a job on the product .......................................	154
Permanently store a job on the product ......................................	154
Make a permanently stored job private so that anyone who tries
to print it must provide a PIN ....................................................	154
Receive notification when someone prints a stored job .................	155
Set the user name for a stored job .............................................	155
Specify a name for the stored job ..............................................	155
Print special jobs with Windows .............................................................................	156
Print business graphics or marketing material .............................................	156
Supported glossy paper ...........................................................	156
Set the duplex alignment ..........................................................	157
Print weatherproof maps and outdoor signs ...............................................	157
Supported tough paper ............................................................	157
Walk-up USB printing ...........................................................................................................	158
9 Color ............................................................................................................................	159
Adjust color/color settings .....................................................................................................	160
Change the color theme for a print job ....................................................................	160

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Change the color options .......................................................................................	161
Manual color options .............................................................................................	161
Use HP EasyColor ................................................................................................................	163
Match colors to your computer screen .....................................................................................	164
Sample book color matching ..................................................................................	164
Print color samples ................................................................................................	165
PANTONE® color matching ...................................................................................	165
10 Manage and maintain ................................................................................................	167
Print information pages .........................................................................................................	168
Use the HP Embedded Web Server ........................................................................................	170
Open the HP Embedded Web Server by using a network connection ..........................	170
HP Embedded Web Server features .........................................................................	171
Information tab ......................................................................................	171
General tab ...........................................................................................	171
Print tab ................................................................................................	172
Troubleshooting tab ................................................................................	173
Security tab ...........................................................................................	173
HP Web Services tab ..............................................................................	173
Networking tab ......................................................................................	173
Other Links list .......................................................................................	174
Use HP Web Jetadmin ..........................................................................................................	175
Product security features ........................................................................................................	176
Security statements ................................................................................................	176
IP Security ............................................................................................................	176
Secure the HP Embedded Web Server .....................................................................	176
Encryption support: HP High-Performance Secure Hard Disks (for models with an
encrypted hard disk) ..............................................................................................	176
Erase Job Data .....................................................................................................	177
Erase Job Data ......................................................................................	177
Data affected .........................................................................................	177
Secure stored jobs .................................................................................................	178
Lock the control panel menus ..................................................................................	178
Lock the formatter cage ..........................................................................................	178
Economy settings .................................................................................................................	179
Optimize speed or energy usage ............................................................................	179
Powersave modes .................................................................................................	179
Disable or enable sleep mode .................................................................	179
Set the sleep timer ..................................................................................	180
Set the sleep schedule .............................................................................	180
Clean the product ................................................................................................................	181

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Clean the paper path ............................................................................................	181
Product updates ...................................................................................................................	181
11 Solve problems ...........................................................................................................	183
Self help .............................................................................................................................	184
Solve general problems checklist ............................................................................................	185
Factors that affect product performance ...................................................................	186
Restore factory settings .........................................................................................................	187
Interpret control-panel messages ............................................................................................	188
Control-panel message types ..................................................................................	188
Control-panel messages .........................................................................................	188
Paper feeds incorrectly or becomes jammed ............................................................................	189
The product does not pick up paper ........................................................................	189
The product picks up multiple sheets of paper ...........................................................	189
Prevent paper jams ................................................................................................	189
Clear jams ..........................................................................................................................	191
Jam locations ........................................................................................................	191
Clear jams in the output bin area ............................................................................	192
Clear jams in Tray 1 ..............................................................................................	193
Clear jams in Tray 2 ..............................................................................................	195
Clear jams in the right door ....................................................................................	196
Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3) ..................	200
Clear jams in the lower right door (Tray 3) ...............................................................	201
Change jam recovery ............................................................................................	202
Paper does not feed automatically ..........................................................................................	203
Improve print quality .............................................................................................................	204
Use the correct paper type setting in the printer driver ...............................................	204
Change the paper type setting for Windows ..............................................	204
Change the paper type setting for Mac .....................................................	204
Adjust color settings in the printer driver ...................................................................	205
Change the color theme for a print job .....................................................	205
Change the color options ........................................................................	206
Use paper that meets HP specifications ....................................................................	206
Print a cleaning page ............................................................................................	207
Calibrate the product to align colors ........................................................................	207
Check the print cartridges ......................................................................................	208
Use the printer driver that best meets your printing needs ...........................................	208
The product does not print or it prints slowly ............................................................................	210
The product does not print ......................................................................................	210
The product prints slowly ........................................................................................	211
Solve walk-up USB printing problems ......................................................................................	212

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The Retrieve From USB Settings menu does not open when you insert the USB
accessory .............................................................................................................	212
The file does not print from the USB storage accessory ...............................................	212
The file that you want to print is not listed in the Open From USB menu ........................	213
Solve connectivity problems ...................................................................................................	214
Solve direct-connect problems .................................................................................	214
Solve network problems .........................................................................................	214
Poor physical connection .........................................................................	214
The computer is using the incorrect IP address for the product ......................	214
The computer is unable to communicate with the product ............................	215
The product is using incorrect link and duplex settings for the network ..........	215
New software programs might be causing compatibility problems ................	215
The computer or workstation might be set up incorrectly ..............................	215
The product is disabled, or other network settings are incorrect ....................	215
Solve product software problems with Windows ......................................................................	216
A printer driver for the product is not visible in the Printer folder ..................................	216
An error message was displayed during the software installation ................................	216
The product is in Ready mode, but nothing prints ......................................................	216
Solve product software problems with Mac .............................................................................	218
The product name does not appear in the product list in the Print & Fax list ..................	218
The printer driver does not automatically set up the selected product in the Print & Fax
list .......................................................................................................................	218
A print job was not sent to the product that you wanted .............................................	218
When connected with a USB cable, the product does not appear in the Print & Fax list
after the driver is selected. ......................................................................................	219
You are using a generic printer driver when using a USB connection ...........................	219
Appendix A Supplies and accessories ..............................................................................	221
Order parts, accessories, and supplies ...................................................................................	222
Part numbers .......................................................................................................................	223
Accessories ..........................................................................................................	223
Print cartridges and toner collection unit ...................................................................	223
Cables and interfaces ............................................................................................	223
Maintenance kits ...................................................................................................	224
Appendix B Service and support ......................................................................................	225
Hewlett-Packard limited warranty statement .............................................................................	226
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ..................	227
Color LaserJet Fuser Kit, Toner Collection Unit, and Transfer Kit Limited Warranty Statement ..........	228
Data stored on the print cartridge ...........................................................................................	229
End User License Agreement ..................................................................................................	230

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OpenSSL .............................................................................................................................	232
Customer self-repair warranty service .....................................................................................	233
Customer support .................................................................................................................	234
Appendix C Product specifications ...................................................................................	235
Physical specifications ..........................................................................................................	236
Power consumption, electrical specifications, and acoustic emissions ..........................................	236
Environmental specifications ..................................................................................................	236
Appendix D Regulatory information ................................................................................	237
FCC regulations ...................................................................................................................	238
Environmental product stewardship program ...........................................................................	239
Protecting the environment ......................................................................................	239
Ozone production .................................................................................................	239
Power consumption ...............................................................................................	239
Paper use .............................................................................................................	239
Plastics .................................................................................................................	239
HP LaserJet print supplies .......................................................................................	239
Return and recycling instructions .............................................................................	240
United States and Puerto Rico ..................................................................	240
Multiple returns (more than one cartridge) ..................................	240
Single returns ..........................................................................	240
Shipping ................................................................................	240
Non-U.S. returns ....................................................................................	241
Paper ..................................................................................................................	241
Material restrictions ...............................................................................................	241
Disposal of waste equipment by users in private households in the European Union ......	242
Chemical substances .............................................................................................	242
Material Safety Data Sheet (MSDS) .........................................................................	242
For more information .............................................................................................	242
Declaration of conformity ......................................................................................................	243
Safety statements .................................................................................................................	245
Laser safety ..........................................................................................................	245
Canadian DOC regulations ....................................................................................	245
VCCI statement (Japan) ..........................................................................................	245
Power cord instructions ..........................................................................................	245
Power cord statement (Japan) .................................................................................	245
EMC statement (Korea) ..........................................................................................	246
Laser statement for Finland .....................................................................................	246
GS statement (Germany) ........................................................................................	246
Substances Table (China) .......................................................................................	247

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Restriction on Hazardous Substances statement (Turkey) .............................................	247
Restriction on Hazardous Substances statement (Ukraine) ...........................................	247
Index ...............................................................................................................................	249

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1 Product basics

●Product comparison

●Environmental features

●Accessibility features

●Product views

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Product comparison

Model	Features
HP LaserJet Enterprise 500 color	Performance
M551n
	● Prints up to 33 pages per minute (ppm) on Letter size paper and 32 ppm on A4
		size paper
	Paper handling
	● 100-sheet multipurpose input tray (Tray 1)
	● 500-sheet input tray (Tray 2)
	● 250-sheet, face-down output bin
Part number: CF081A	Supported operating systems
	● Windows® XP (32-bit and 64-bit)
	● Windows Vista® (32-bit and 64-bit)
	● Windows 7 (32-bit and 64-bit)
	● Windows Server 2003 (32-bit and 64-bit)
	● Windows Server 2008 (32-bit and 64-bit) R2 64-bit
	● Mac OS X v10.5 and v10.6
	Connectivity
	● Hi-Speed USB 2.0 port
	● HP Jetdirect embedded print server for connecting to a 10/100 Base-TX network
	●	Wireless accessory available
	Memory
	● 1 gigabyte (GB) of random access memory (RAM)
	Control-panel display
	●	4-line color

Chapter 1 Product basics

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Model

Features

HP LaserJet Enterprise 500 color M551dn

This model has the same features as HP LaserJet Enterprise 500 color M551n plus the following:

Paper handling

● Automatic two-sided printing

Connectivity

● Hardware integration pocket for installing accessories

●USB port for walk-up printing

Part number: CF082A

HP LaserJet Enterprise 500 color M551xh

This model has the same features as HP LaserJet Enterprise 500 color M551dn plus the following:

Paper handling

● 500-sheet paper and heavy media tray (Tray 3)

Memory

● HP Encrypted High Performance Hard Disk

Part number: CF083A

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Product comparison

Environmental features

Duplex	Save paper by using duplex printing as your default print setting (select models only).

Print multiple pages per sheet	Save paper by printing two or more pages of a document side-by-side on one sheet of paper.
	Access this feature through the printer driver.

Recycling	Reduce waste by using recycled paper.
	Recycle print cartridges by using the HP return process.

Energy savings	Instant on Fusing technology and HP Auto-On/Auto-Off Technology enable this product to
	quickly go into reduced power states when not printing, thus saving energy.

HP Smart Web printing	Use HP Smart Web printing to select, store, and organize text and graphics from multiple
	Web pages and then edit and print exactly what you see onscreen. It gives you the control
	you need for printing meaningful information while minimizing waste.
	Download HP Smart Web printing from this Web site: www.hp.com/go/smartweb.
	NOTE: HP Smart Web printing is compatible with Windows browsers only.

Job storage	Use the job storage features to manage print jobs. By using job storage, you activate printing
	while you are at the shared product, eliminating lost print jobs that are then reprinted.

Chapter 1 Product basics

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Accessibility features

The product includes several features that aid you with accessibility issues.

●Online user guide that is compatible with text screen-readers.

●All doors and covers can be opened by using one hand.

●Paper can be loaded in Tray 1 by using one hand.

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Accessibility features

Product views

Product front view

1 2 3 4

	12	6
	12
		7
	11	8
	11	9
		9
		10

1Output-bin extension

2Standard output bin

3Duplex reverse guide (select models only)

4USB port on the control panel for walk-up printing and hardware integration pocket for installing accessories (select models only)

5	Control panel

6	Right door (access for clearing jams)

7	Tray 1 (pull the handle to open the tray)

8	Power button (illuminates when turned on)

9	Lower-right door (access for clearing jams) (included with HP LaserJet Enterprise 500 color M551xh)

10	Tray 2

11	Optional Tray 3 (included with HP LaserJet Enterprise 500 color M551xh)

12	Front door (access to print cartridges and toner collection unit)

Chapter 1 Product basics

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Product back view

1Slot for a cable-type security lock

2Interface ports

3Power connection

Interface ports

2 3

1USB port for a third-party device

2Hi-Speed USB 2.0 printing port

3RJ-45 network port

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Product views

Serial number and model number location

The model number and serial number are listed on an identification label located on the back of the product. The serial number contains information about the country/region of origin, the product version, production code, and the production number of the product.

Chapter 1 Product basics

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2 Control panel menus

●Control-panel layout

●Control panel menus

●Sign In menu

●Retrieve Job From USB menu

●Retrieve Job From Device Memory menu

●Supplies menu

●Trays menu

●Administration menu

●Troubleshooting menu

●Device Maintenance menu

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Control-panel layout

The control panel includes a color, graphical and text display, job-control buttons, and three lightemitting diode (LED) status lights.

					5
11					6

10
	9		8	7


1	Control panel display			Shows status information, menus, help information, and error messages.

2	Up arrow		button	Navigates menus and text, and increases the values of numerical items in
				the display.

3	OK button			Makes selections, resumes printing after continuable errors, and overrides
				a non-HP print cartridge.

4	Ready	light		Indicates that the product is ready to begin processing any job.

5	Data	light		Indicates that the product is receiving data.

6	Attention		light	Indicates that the product has a condition that requires intervention.
				Examples include an empty paper tray or an error message on the display.

7	Down arrow		button	Navigates menus and text, and decreases the values of numerical items in
				the display.

8	Home	button		Returns to the top level menu.

9	Back arrow		button	Navigates backward in nested menus.

10	Stop	button		Halts the current job, presents a choice to resume or cancel the current job,
				clears paper from the product, and clears any continuable errors that are
				associated with the halted job. If the product is not printing a job, pressing
				the Stop	button pauses the product.

11	Help	button		Provides detailed information about product messages or menus.

10 Chapter 2 Control panel menus

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Control-panel help

The product has a built-in Help system that explains how to use each screen. To open the Help system, press the Help button on the control panel.

For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by pressing the arrow buttons on the control panel.

For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that screen.

ENWW	Control-panel layout 11

Control panel menus

To use all of the capabilities of this product, a firmware upgrade might be required. HP recommends that you periodically go to www.hp.com/go/lj500colorM551_software to see if a new version of firmware is available.

NOTE: Print a configuration page to determine the version of firmware currently installed in this product.

Navigate the control-panel menus

●Press the Home button to access the menus.

●Use the up arrow button and down arrow button to highlight a desired menu item.

●Press the OK button to select the menu item.

Sign In menu

Table 2-1 Sign In menu

First level	Second level	Values

User Access Code	Access Code

Administrator Access Code	Access Code

Service Access Code	Access Code

Retrieve Job From USB menu

Use the Retrieve Job From USB menu to view listings of jobs stored on an external USB memory device.

NOTE: You must enable this feature by using the control-panel menus or the HP Embedded Web Server before it can be used.

To enable this feature by using the control-panel menus, access the Administration menu, General Settings sub menu, Retrieve From USB Settings sub menu, and then select Enable. To enable this feature by using the HP Embedded Web Server, access the Print tab.

Table 2-2	Retrieve Job From USB menu

First level	Second level	Values

Retrieve Job From USB		OK
		Cancel

	Select a File or Folder	Select from the provided list.

12 Chapter 2 Control panel menus

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