LASERJET PRO 500 COLOR MFP
Troubleshooting Manual
M570
HP LaserJet Enterprise 500 color MFP M575 Printers
Troubleshooting Manual
Copyright and License
© 2012 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Edition 1, 11/2012
Part number: CZ271-91021
Trademark Credits
Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license.
Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.
Conventions used in this guide
TIP: Tips provide helpful hints or shortcuts.
NOTE: Notes provide important information to explain a concept or to complete a task.
CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product.
WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury, catastrophic loss of data, or extensive damage to the product.
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iii |
Table of contents
1 Theory of operation .......................................................................................................... |
1 |
Basic operation ........................................................................................................................ |
2 |
Sequence of operation ............................................................................................... |
3 |
Formatter-control system ............................................................................................................ |
4 |
Sleep delay .............................................................................................................. |
4 |
Input/output ............................................................................................................. |
4 |
CPU ........................................................................................................................ |
5 |
Memory ................................................................................................................... |
5 |
Firmware ................................................................................................... |
5 |
Nonvolatile memory ................................................................................... |
5 |
PJL overview ............................................................................................................. |
5 |
PML ......................................................................................................................... |
5 |
Control panel ........................................................................................................... |
6 |
USB flash drive ......................................................................................................... |
6 |
Engine-control system ................................................................................................................ |
7 |
DC controller ............................................................................................................ |
8 |
Solenoids .................................................................................................. |
8 |
Clutches .................................................................................................... |
9 |
Switches ................................................................................................... |
9 |
Sensors ................................................................................................... |
10 |
Motors and fans ....................................................................................... |
11 |
High-voltage power supply ....................................................................................... |
12 |
Low-voltage power supply ........................................................................................ |
14 |
Overcurrent/overvoltage protection ............................................................ |
15 |
Safety ..................................................................................................... |
16 |
Voltage detection ..................................................................................... |
16 |
Sleep (powersave) mode ........................................................................... |
16 |
Power supply voltage detection .................................................................. |
17 |
Low-voltage power supply failure ............................................................... |
17 |
Power Off condition ................................................................................................ |
17 |
Auto on/Auto off mode ............................................................................................ |
17 |
Fuser (fixing) control ................................................................................................ |
19 |
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v |
Fuser (fixing) temperature-control circuit ...................................................... |
20 |
Fuser (fixing) over-temperature protection .................................................... |
20 |
Fuser (fixing)-failure detection .................................................................... |
21 |
Laser/scanner system ............................................................................................................. |
23 |
Image formation system .......................................................................................................... |
25 |
Image formation process .......................................................................................... |
26 |
Step 1: Pre-exposure ................................................................................. |
27 |
Step 2: Primary charging .......................................................................... |
27 |
Step 3: Laser-beam exposure ..................................................................... |
28 |
Step 4: Development ................................................................................ |
28 |
Step 5: Primary transfer ............................................................................ |
29 |
Step 6: Secondary transfer ........................................................................ |
29 |
Step 7: Separation ................................................................................... |
30 |
Step 8: Fusing ......................................................................................... |
30 |
Step 9: ITB cleaning ................................................................................. |
31 |
Step 10: Drum cleaning ............................................................................ |
31 |
Toner cartridge ....................................................................................................... |
31 |
Developing roller engagement and disengagement ..................................................... |
33 |
Intermediate transfer belt (ITB) unit ............................................................................. |
35 |
Primary-transfer-roller engagement and disengagement ................................. |
36 |
ITB cleaning ............................................................................................ |
38 |
Calibration ............................................................................................................. |
39 |
Color misregistration control ...................................................................... |
39 |
Image stabilization control ........................................................................ |
40 |
Pickup, feed, and delivery system ............................................................................................. |
41 |
Pickup-and-feed unit ................................................................................................ |
44 |
Tray pickup ............................................................................................. |
45 |
Tray-presence detection .............................................................. |
46 |
Tray lift operation ...................................................................... |
46 |
paper-presence detection ........................................................... |
48 |
Multifeed prevention .................................................................. |
48 |
Multipurpose tray pickup ........................................................................... |
49 |
Paper feed .............................................................................................. |
50 |
Skew-feed prevention ................................................................. |
51 |
OHT detection .......................................................................... |
51 |
Fusing and delivery unit ........................................................................................... |
52 |
Loop control ............................................................................................ |
52 |
Pressure-roller pressurization control ........................................................... |
54 |
Duplexing unit ........................................................................................................ |
55 |
Duplexing reverse and feed control ............................................................ |
56 |
Duplex pickup operation ........................................................................... |
56 |
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Jam detection ........................................................................................................................ |
57 |
Optional paper feeder ............................................................................................................ |
59 |
Paper-feeder pickup and feed operation .................................................................... |
61 |
Paper size detection and presence detection .............................................................. |
62 |
Paper feeder lift operation ........................................................................................ |
64 |
Paper feeder presence detection ............................................................................... |
65 |
Paper-feeder multiple feed prevention ........................................................................ |
65 |
Paper feeder jam detection ....................................................................................... |
67 |
Scanning/image capture system .............................................................................................. |
68 |
Scanner power-on sequence of events ....................................................................... |
68 |
Copy or scan sequence of events .............................................................................. |
69 |
Fax functions and operation .................................................................................................... |
70 |
Computer and network security features ..................................................................... |
70 |
PSTN operation ...................................................................................................... |
70 |
Receive faxes when you hear fax tones ...................................................................... |
70 |
Distinctive ring function ............................................................................................ |
71 |
Use fax with voice over IP services ............................................................................ |
71 |
The fax subsystem ................................................................................................... |
72 |
Fax card in the fax subsystem ................................................................................... |
72 |
Safety isolation ........................................................................................ |
72 |
Safety-protection circuitry .......................................................................... |
72 |
Data path ................................................................................................ |
73 |
Hook state ............................................................................................... |
73 |
Downstream device detection .................................................................... |
74 |
Hook switch control .................................................................................. |
74 |
Ring detect .............................................................................................. |
74 |
Line current control ................................................................................... |
74 |
Billing- (metering-) tone filters ..................................................................... |
74 |
Fax page storage in flash memory ............................................................................ |
74 |
Stored fax pages ...................................................................................... |
75 |
Advantages of flash memory storage .......................................................... |
75 |
2 Solve problems ............................................................................................................... |
77 |
Solve problems checklist ......................................................................................................... |
78 |
Menu map ............................................................................................................................ |
80 |
Troubleshooting process .......................................................................................................... |
81 |
Pre-troubleshooting checklist ..................................................................................... |
81 |
Determine the problem source ................................................................................... |
83 |
Power subsystem ..................................................................................................... |
84 |
Power-on checks ...................................................................................... |
84 |
Control-panel checks ............................................................................................... |
84 |
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vii |
Tools for troubleshooting ......................................................................................................... |
86 |
Component diagnostics ............................................................................................ |
86 |
LED diagnostics ........................................................................................ |
86 |
Network LEDs ........................................................................... |
86 |
Control panel LEDs .................................................................... |
86 |
Engine diagnostics ................................................................................... |
87 |
Engine test ................................................................................ |
87 |
Diagrams ............................................................................................................... |
88 |
Block diagrams ........................................................................................ |
88 |
Plug/jack locations ................................................................................... |
90 |
Location of connectors .............................................................................. |
91 |
DC controller PCA ..................................................................... |
91 |
Locations of major components .................................................................. |
93 |
Base product ............................................................................ |
93 |
1 x 500 paper feeder ................................................................ |
99 |
General timing chart ............................................................................... |
100 |
General circuit diagrams ......................................................................... |
101 |
Use HP Device Toolbox (Windows) ......................................................................... |
103 |
Internal print-quality test pages ................................................................................ |
104 |
Clean the paper path ............................................................................. |
104 |
Print the configuration page ..................................................................... |
104 |
Print-quality troubleshooting tools ............................................................................ |
104 |
Repetitive image defect ruler .................................................................... |
104 |
Control panel menus .............................................................................................. |
106 |
Setup Menu ........................................................................................... |
106 |
HP Web Services .................................................................... |
106 |
Reports menu .......................................................................... |
107 |
Self Diagnostics menu .............................................................. |
108 |
Fax Setup menu ...................................................................... |
108 |
System Setup menu .................................................................. |
111 |
Service menu .......................................................................... |
115 |
Network Setup menu ............................................................... |
117 |
Quick Forms menu .................................................................. |
118 |
Function specific menus ........................................................................... |
119 |
USB Flash Drive ...................................................................... |
119 |
Fax Menu ............................................................................... |
119 |
Copy Menu ............................................................................ |
122 |
Scan Menu ............................................................................. |
123 |
Apps ..................................................................................... |
123 |
Interpret control-panel messages ............................................................................. |
124 |
Control panel message types ................................................................... |
124 |
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Control panel messages .......................................................................... |
124 |
49 Error, Turn off then on ......................................................... |
124 |
50.x Fuser Error ...................................................................... |
124 |
51.XX Error ............................................................................ |
124 |
54.XX Error ............................................................................ |
125 |
55.X Error .............................................................................. |
125 |
57 Fan Error, Turn off then on ................................................... |
125 |
59.X Error .............................................................................. |
126 |
79 Error Turn off then on .......................................................... |
126 |
Black Cartridge Low ................................................................ |
126 |
Black Very Low ....................................................................... |
126 |
Cleaning ................................................................................ |
127 |
Communication error. .............................................................. |
127 |
Device error, press OK ............................................................ |
127 |
Document feeder door is open. Canceled fax. ............................ |
128 |
Door open .............................................................................. |
128 |
Fax is busy. Canceled send. ..................................................... |
128 |
Fax is busy. Redial pending. ..................................................... |
128 |
Fax receive error. .................................................................... |
129 |
Fax Send error. ....................................................................... |
129 |
Fax storage is full. Canceling the fax receive. ............................. |
130 |
Fax storage is full. Canceling the fax receive. ............................. |
130 |
Fax storage is full. Canceling the fax send. ................................. |
130 |
Genuine HP supply installed ..................................................... |
130 |
Incompatible <color> ............................................................... |
131 |
Install <color> cartridge ........................................................... |
131 |
Invalid driver Press [OK] .......................................................... |
131 |
Jam in Tray 1, Clear jam and then press OK .............................. |
131 |
Load tray 1 Press [OK] for available media ................................ |
131 |
Load Tray 1 <TYPE> <SIZE>, Press OK to use available media ..... |
132 |
Load Tray 1, <PLAIN> <SIZE> / Cleaning mode, OK to start ....... |
132 |
Load Tray <X>: [Type], [Size] ................................................... |
132 |
Manual Duplex Load Tray 1, Press OK ...................................... |
132 |
Manual feed <SIZE> <TYPE>, Press OK to use available media .... |
132 |
Memory is low. Press OK. ........................................................ |
133 |
Misprint, Press OK ................................................................... |
133 |
No dial tone. .......................................................................... |
133 |
No fax answer. Canceled send. ................................................ |
134 |
No fax answer. Redial pending. ............................................... |
134 |
No fax detected. ..................................................................... |
134 |
Print failure, press OK. If error repeats, turn off then on. ............... |
135 |
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Remove shipping lock from <color> cartridge ............................. |
135 |
Replace [color] ....................................................................... |
135 |
Unexpected size in tray 1 Load <size> Press [OK] ...................... |
135 |
Unsupported <color> Press [OK] to continue ............................... |
136 |
Used <color> cartridge is installed Press [OK] to continue ............ |
136 |
Event-log messages ............................................................................................... |
137 |
Print the event log ................................................................................... |
137 |
Show an event log ................................................................................. |
137 |
Event log messages ................................................................................ |
137 |
Clear jams .......................................................................................................................... |
140 |
Jam locations ........................................................................................................ |
140 |
Clear jams in the document feeder .......................................................................... |
141 |
Clear jams in the output bin area ............................................................................ |
143 |
Clear jams in Tray 1 .............................................................................................. |
144 |
Clear jams in Tray 2 .............................................................................................. |
146 |
Clear jams in the right door .................................................................................... |
147 |
Clear jams in optional Tray 3 ................................................................................. |
151 |
Clear jams in the lower right door (Tray 3) ............................................................... |
152 |
Paper feeds incorrectly or becomes jammed ............................................................................ |
153 |
The product does not pick up paper ........................................................................ |
153 |
The product picks up multiple sheets of paper ........................................................... |
153 |
The document feeder jams, skews, or picks up multiple sheets of paper ....................... |
154 |
Prevent paper jams from the paper trays .................................................................. |
154 |
Solve image quality problems ................................................................................................ |
155 |
Image defects table ............................................................................................... |
155 |
Clean the product ................................................................................................................ |
161 |
Clean the pickup and separation rollers ................................................................... |
161 |
Clean the paper path ............................................................................................ |
161 |
Clean the scanner glass strip and platen .................................................................. |
161 |
Clean the document feeder pickup rollers and separation pad .................................... |
162 |
Clean the touchscreen ........................................................................................... |
163 |
Solve performance problems ................................................................................................. |
164 |
Factors affecting print performance ......................................................................... |
164 |
Print speeds ........................................................................................... |
165 |
The product does not print or it prints slowly ............................................................. |
165 |
The product does not print ....................................................................... |
165 |
The product prints slowly ......................................................................... |
166 |
Solve connectivity problems ................................................................................................... |
167 |
Solve direct-connect problems ................................................................................. |
167 |
Solve network problems ......................................................................................... |
167 |
Poor physical connection ......................................................................... |
167 |
x |
ENWW |
The computer is using the incorrect IP address for the product ...................... |
167 |
The computer is unable to communicate with the product ............................ |
168 |
The product is using incorrect link and duplex settings for the network .......... |
168 |
New software programs might be causing compatibility problems ................ |
168 |
The computer or workstation might be set up incorrectly .............................. |
168 |
The product is disabled, or other network settings are incorrect .................... |
168 |
Solve wireless network problems ............................................................................. |
169 |
Wireless connectivity checklist ................................................................. |
169 |
The control panel displays the message: The wireless feature on this product |
|
has been turned off ................................................................................ |
170 |
The product does not print after the wireless configuration completes ............ |
170 |
The product does not print, and the computer has a third-party firewall |
|
installed ................................................................................................ |
170 |
The wireless connection does not work after moving the wireless router or |
|
product ................................................................................................. |
170 |
Cannot connect more computers to the wireless product .............................. |
170 |
The wireless product loses communication when connected to a VPN ........... |
171 |
The network does not appear in the wireless networks list ........................... |
171 |
The wireless network is not functioning ...................................................... |
171 |
Service mode functions ......................................................................................................... |
172 |
Service menu ........................................................................................................ |
172 |
Service menu settings .............................................................................. |
172 |
Restore the factory-set defaults ................................................................. |
172 |
Secondary service menu ........................................................................................ |
173 |
Open the secondary service menu ............................................................ |
173 |
Secondary service menu structure ............................................................. |
173 |
Product resets ....................................................................................................... |
174 |
NVRAM initialization .............................................................................. |
174 |
Super NVRAM initialization ..................................................................... |
175 |
Solve fax problems ............................................................................................................... |
176 |
Checklist for solving fax problems ........................................................................... |
176 |
Perform a fax diagnostic test ................................................................................... |
177 |
Fax trace report .................................................................................................... |
178 |
Fax error report printing ......................................................................................... |
178 |
Print all fax reports ................................................................................. |
178 |
Print individual fax reports ....................................................................... |
178 |
Set the fax error report ............................................................................ |
179 |
Set the fax-error-correction mode ............................................................................. |
179 |
Change the fax speed ........................................................................................... |
179 |
Solve problems sending faxes ................................................................................. |
180 |
An error message displays on the control panel ......................................... |
180 |
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xi |
The Communication error. message appears .............................. |
180 |
No dial tone. .......................................................................... |
181 |
The Fax is busy. message appears ............................................ |
181 |
The No fax answer. message appears ....................................... |
182 |
Document feeder paper jam ..................................................... |
182 |
The Fax storage is full. message appears ................................... |
183 |
Scanner error ......................................................................... |
183 |
The control panel displays a Ready message with no attempt to send the fax . 183 |
|
The control panel displays the message "Storing page 1" and does not |
|
progress beyond that message ................................................................. |
184 |
Faxes can be received, but not sent .......................................................... |
184 |
Product is password protected ................................................................. |
184 |
Unable to use fax functions from the control panel ...................................... |
184 |
Unable to use speed dials ....................................................................... |
185 |
Unable to use group dials ....................................................................... |
185 |
Receive a recorded error message from the phone company when trying to |
|
send a fax ............................................................................................. |
185 |
Unable to send a fax when a phone is connected to the product .................. |
186 |
Solve problems receiving faxes ............................................................................... |
186 |
The fax does not respond ........................................................................ |
186 |
The fax has a dedicated phone line ........................................... |
186 |
An answering machine is connected to the product ..................... |
187 |
The Answer Mode setting is set to the Manual setting ................... |
187 |
Voice mail is available on the fax line ........................................ |
188 |
The product is connected to a DSL phone service ........................ |
188 |
The product uses a fax over IP or VoIP phone service ................... |
188 |
An error message displays on the control panel ......................................... |
189 |
The No fax detected. message displays ..................................... |
189 |
The Communication error. message appears .............................. |
189 |
The Fax storage is full. message appears ................................... |
190 |
The Fax is busy. message appears ............................................ |
190 |
A fax is received but does not print .......................................................... |
191 |
The Private Receive feature is on ............................................... |
191 |
Sender receives a busy signal .................................................................. |
191 |
A handset is connected to the product ........................................ |
191 |
A phone line splitter is being used ............................................. |
191 |
No dial tone .......................................................................................... |
191 |
Cannot send or receive a fax on a PBX line ............................................... |
191 |
Solve general fax problems .................................................................................... |
192 |
Faxes are sending slowly ........................................................................ |
192 |
Fax quality is poor ................................................................................. |
193 |
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Fax cuts off or prints on two pages ........................................................... |
193 |
Solve email problems ........................................................................................................... |
195 |
Cannot connect to the email server .......................................................................... |
195 |
The email failed .................................................................................................... |
195 |
Unable to scan ..................................................................................................... |
195 |
Product upgrades ................................................................................................................. |
196 |
Manually upgrade the firmware .............................................................................. |
196 |
Set the product to automatically upgrade the firmware ............................................... |
196 |
Appendix A Service and support ..................................................................................... |
197 |
Hewlett-Packard limited warranty statement ............................................................................. |
198 |
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement ................. |
200 |
HP policy on non-HP supplies ................................................................................................ |
201 |
HP anticounterfeit Web site ................................................................................................... |
202 |
Data stored on the toner cartridge .......................................................................................... |
203 |
End User License Agreement .................................................................................................. |
204 |
OpenSSL ............................................................................................................................. |
207 |
Customer self-repair warranty service ..................................................................................... |
208 |
Customer support ................................................................................................................. |
209 |
Repack the product .............................................................................................................. |
210 |
Prepare the product for shipping ............................................................................. |
210 |
Repack the product ............................................................................................... |
214 |
Appendix B Product specifications ................................................................................... |
215 |
Physical specifications .......................................................................................................... |
216 |
Power consumption, electrical specifications, and acoustic emissions .......................................... |
216 |
Environmental specifications .................................................................................................. |
216 |
Appendix C Regulatory information ................................................................................. |
217 |
FCC regulations ................................................................................................................... |
218 |
Environmental product stewardship program ........................................................................... |
219 |
Protecting the environment ...................................................................................... |
219 |
Ozone production ................................................................................................. |
219 |
Power consumption ............................................................................................... |
219 |
Toner consumption ................................................................................................ |
219 |
Paper use ............................................................................................................. |
219 |
Plastics ................................................................................................................. |
219 |
HP LaserJet print supplies ....................................................................................... |
220 |
Return and recycling instructions ............................................................................. |
220 |
United States and Puerto Rico .................................................................. |
220 |
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xiii |
Multiple returns (more than one cartridge) .................................. |
220 |
Single returns .......................................................................... |
220 |
Shipping ................................................................................ |
220 |
Non-U.S. returns .................................................................................... |
221 |
Paper .................................................................................................................. |
221 |
Material restrictions ............................................................................................... |
221 |
Disposal of waste equipment by users ...................................................................... |
222 |
Electronic hardware recycling ................................................................................. |
222 |
Chemical substances ............................................................................................. |
222 |
Material Safety Data Sheet (MSDS) ......................................................................... |
222 |
For more information ............................................................................................. |
222 |
Declaration of conformity ...................................................................................................... |
224 |
Declaration of conformity (wireless models) ............................................................................. |
226 |
Certificate of Volatility .......................................................................................................... |
228 |
Safety statements ................................................................................................................. |
230 |
Laser safety .......................................................................................................... |
230 |
Canadian DOC regulations .................................................................................... |
230 |
VCCI statement (Japan) .......................................................................................... |
230 |
Power cord instructions .......................................................................................... |
230 |
Power cord statement (Japan) ................................................................................. |
230 |
EMC statement (China) .......................................................................................... |
231 |
EMC statement (Korea) .......................................................................................... |
231 |
EMI statement (Taiwan) .......................................................................................... |
231 |
Laser statement for Finland ..................................................................................... |
231 |
GS statement (Germany) ........................................................................................ |
233 |
Substances Table (China) ....................................................................................... |
233 |
Restriction on Hazardous Substances statement (Turkey) ............................................. |
233 |
Restriction on Hazardous Substances statement (Ukraine) ........................................... |
233 |
Additional statements for telecom (fax) products ....................................................................... |
234 |
EU Statement for Telecom Operation ....................................................................... |
234 |
New Zealand Telecom Statements ........................................................................... |
234 |
Additional FCC statement for telecom products (US) .................................................. |
234 |
Telephone Consumer Protection Act (US) .................................................................. |
235 |
Industry Canada CS-03 requirements ...................................................................... |
235 |
Vietnam Telecom wired/wireless marking for ICTQC Type approved products ............. |
236 |
Additional statements for wireless products .............................................................................. |
237 |
FCC compliance statement—United States ................................................................ |
237 |
Australia statement ................................................................................................ |
237 |
Brazil ANATEL statement ........................................................................................ |
237 |
Canadian statements ............................................................................................. |
237 |
Products with 5 GHz Operation Industry of Canada .................................................. |
238 |
xiv |
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Exposure to Radio Frequency Radiation (Canada) ..................................................... |
238 |
European Union regulatory notice ........................................................................... |
238 |
Notice for use in France ......................................................................................... |
238 |
Notice for use in Russia ......................................................................................... |
238 |
Mexico statement .................................................................................................. |
239 |
Taiwan statement .................................................................................................. |
239 |
Korean statement .................................................................................................. |
239 |
Vietnam Telecom wired/wireless marking for ICTQC Type approved products ............. |
239 |
Index ............................................................................................................................... |
241 |
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xv |
List of tables
Table 1-1 Sequence of operation ............................................................................................................ |
3 |
Table 1-2 Solenoids .............................................................................................................................. |
8 |
Table 1-3 Switches ................................................................................................................................ |
9 |
Table 1-4 Sensors ............................................................................................................................... |
10 |
Table 1-5 Motors ................................................................................................................................ |
11 |
Table 1-6 Fans ................................................................................................................................... |
12 |
Table 1-7 High-voltage power supply circuits ......................................................................................... |
13 |
Table 1-8 Converted DC voltages ......................................................................................................... |
15 |
Table 1-9 Fuser (fixing) components ...................................................................................................... |
19 |
Table 1-10 Image formation process ..................................................................................................... |
26 |
Table 1-11 Primary-transfer-roller engagement states ............................................................................... |
36 |
Table 1-12 Image-stabilization controls .................................................................................................. |
40 |
Table 1-13 Switches and sensors for the pickup, feed, and delivery system ................................................ |
41 |
Table 1-14 Motors and solenoids for the pickup, feed, and delivery system ............................................... |
42 |
Table 1-15 Jams that the product detects ............................................................................................... |
57 |
Table 1-16 Electrical components for the paper feeder ............................................................................ |
60 |
Table 1-17 Paper size detection ........................................................................................................... |
63 |
Table 2-1 Control-panel 2ndary Service test access buttons ...................................................................... |
85 |
Table 2-2 Plug/jack locations ............................................................................................................... |
90 |
Table 2-3 DC controller connectors ....................................................................................................... |
91 |
Table 2-4 Component locations ............................................................................................................ |
97 |
Table 2-5 Component locations (1 x 500-sheet paper feeder) .................................................................. |
99 |
Table 2-6 Repetitive defects ................................................................................................................ |
105 |
Table 2-7 Event-log messages ............................................................................................................. |
137 |
Table 2-8 Event-log-only messages ...................................................................................................... |
138 |
Table 2-9 Image defects table ............................................................................................................ |
155 |
Table 2-10 Control-panel 2ndary Service test access buttons .................................................................. |
173 |
Table 2-11 Secondary Service menu ................................................................................................... |
173 |
Table B-1 Physical specifications ......................................................................................................... |
216 |
Table B-2 Operating-environment specifications .................................................................................... |
216 |
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xvii |
List of figures
Figure 1-1 Relationship between the main product systems ......................................................................... |
2 |
Figure 1-2 Engine-control system ............................................................................................................. |
7 |
Figure 1-3 DC controller block diagram ................................................................................................... |
8 |
Figure 1-4 High-voltage power supply circuits ........................................................................................ |
13 |
Figure 1-5 Low-voltage power-supply circuit ........................................................................................... |
14 |
Figure 1-6 Fuser (fixing) components ..................................................................................................... |
19 |
Figure 1-7 Fuser temperature-control circuit ............................................................................................ |
20 |
Figure 1-8 Laser/scanner system ........................................................................................................... |
23 |
Figure 1-9 Image formation system ........................................................................................................ |
25 |
Figure 1-10 Image formation process .................................................................................................... |
26 |
Figure 1-11 Pre-exposure ..................................................................................................................... |
27 |
Figure 1-12 Primary charging ............................................................................................................... |
27 |
Figure 1-13 Laser-beam exposure ......................................................................................................... |
28 |
Figure 1-14 Development ..................................................................................................................... |
28 |
Figure 1-15 Primary transfer ................................................................................................................. |
29 |
Figure 1-16 Secondary transfer ............................................................................................................ |
29 |
Figure 1-17 Separation ....................................................................................................................... |
30 |
Figure 1-18 Fusing .............................................................................................................................. |
30 |
Figure 1-19 ITB cleaning ...................................................................................................................... |
31 |
Figure 1-20 Drum cleaning .................................................................................................................. |
31 |
Figure 1-21 Toner-cartridge system ....................................................................................................... |
32 |
Figure 1-22 Developing-roller engagement and disengagement control ..................................................... |
33 |
Figure 1-23 ITB unit ............................................................................................................................. |
35 |
Figure 1-24 Three states of primary-transfer-roller engagement and disengagement ..................................... |
36 |
Figure 1-25 ITB cleaning process .......................................................................................................... |
38 |
Figure 1-26 Toner patterns for calibration .............................................................................................. |
39 |
Figure 1-27 Switches and sensors for the pickup, feed, and delivery system ............................................... |
41 |
Figure 1-28 Motors and solenoids for the pickup, feed, and delivery system .............................................. |
42 |
Figure 1-29 Three main units of the pickup, feed, and delivery system ....................................................... |
43 |
Figure 1-30 Pickup-and-feed unit ........................................................................................................... |
44 |
Figure 1-31 Tray-pickup mechanism ...................................................................................................... |
45 |
Figure 1-32 Tray presence sensor ......................................................................................................... |
46 |
ENWW |
xix |
Figure 1-33 Tray lift mechanism ............................................................................................................ |
47 |
Figure 1-34 Paper-level-detection mechanism .......................................................................................... |
48 |
Figure 1-35 Multifeed prevention .......................................................................................................... |
48 |
Figure 1-36 Multipurpose tray pickup mechanism ................................................................................... |
49 |
Figure 1-37 Paper-feed mechanism ....................................................................................................... |
50 |
Figure 1-38 Skew-feed prevention ......................................................................................................... |
51 |
Figure 1-39 Fuser and delivery unit ....................................................................................................... |
52 |
Figure 1-40 Loop-control mechanism ..................................................................................................... |
53 |
Figure 1-41 Pressure-roller pressurization control .................................................................................... |
54 |
Figure 1-42 Duplexing unit ................................................................................................................... |
55 |
Figure 1-43 Jam detection sensors ........................................................................................................ |
57 |
Figure 1-44 Optional paper feeder ....................................................................................................... |
59 |
Figure 1-45 Signals for the paper feeder ............................................................................................... |
60 |
Figure 1-46 Paper-feeder pickup and feed operation ............................................................................... |
61 |
Figure 1-47 Paper size detection .......................................................................................................... |
62 |
Figure 1-48 Paper-feeder lift ................................................................................................................. |
64 |
Figure 1-49 Paper-feeder multiple feed prevention .................................................................................. |
65 |
Figure 1-50 Jam detection .................................................................................................................... |
67 |
Figure 2-1 Control-panel 2ndary Service test access buttons ..................................................................... |
85 |
Figure 2-2 Engine test button access ...................................................................................................... |
87 |
Figure 2-3 Block diagram (product base) ............................................................................................... |
88 |
Figure 2-4 DC controller PCA ............................................................................................................... |
91 |
Figure 2-5 Component locations (1 of 5) ................................................................................................ |
93 |
Figure 2-6 Component locations (2 of 5) ................................................................................................ |
94 |
Figure 2-7 Component locations (3 of 5) ................................................................................................ |
95 |
Figure 2-8 Component locations (4 of 5) ................................................................................................ |
96 |
Figure 2-9 Component locations (5 of 5) ................................................................................................ |
97 |
Figure 2-10 1 x 500-sheet paper feeder ................................................................................................ |
99 |
Figure 2-11 Timing diagram ............................................................................................................... |
100 |
Figure 2-12 Circuit diagram — product base (1 of 2) ............................................................................ |
101 |
Figure 2-13 Circuit diagram — product base (2 of 2) ............................................................................ |
102 |
Figure 2-14 Control-panel 2ndary Service test access buttons ................................................................. |
173 |
Figure A-1 Prepare the product for shipping (1 of 3) ............................................................................. |
211 |
Figure A-2 Prepare the product for shipping (2 of 3) ............................................................................. |
212 |
Figure A-3 Prepare the product for shipping (3 of 3) ............................................................................. |
213 |
Figure C-1 Certificate of Volatility (1 of 2) ............................................................................................ |
228 |
Figure C-2 Certificate of Volatility (2 of 2) ............................................................................................ |
229 |
xx |
ENWW |
●Basic operation
●Formatter-control system
●Engine-control system
●Laser/scanner system
●Image formation system
●Pickup, feed, and delivery system
●Jam detection
●Optional paper feeder
●Scanning/image capture system
●Fax functions and operation
ENWW |
1 |
The product routes all high-level processes through the formatter, which stores font information, processes the print image, and communicates with the host computer.
The basic product operation comprises the following systems:
●The engine-control system, which includes the power supply and the DC controller printed circuit assembly (PCA)
●The laser/scanner system, which forms the latent image on the photosensitive drum
●The image-formation system, which transfers a toner image onto the paper
●The media feed system, which uses a system of rollers and belts to transport the paper through the product
●Option (optional paper feeder)
Figure 1-1 Relationship between the main product systems
Laser/scanner system
Image-formation system
Engine control system
Media-feed system
Option
2 |
Chapter 1 Theory of operation |
ENWW |
The DC controller PCA controls the operating sequence, as described in the following table.
NOTE: The terms fusing and fixing are synonymous.
Table 1-1 Sequence of operation
Period |
Duration |
Description |
|
|
|
|
|
Waiting |
From the time the power is turned on, |
● |
Heats the fuser sleeve |
|
the door is closed, or when the product |
● |
Pressurizes the fuser pressure roller |
|
exits Sleep mode until the product has |
||
|
fully initialized and is ready for printing |
● |
Detects the toner cartridges |
|
|
● |
Detects the home position for the |
|
|
|
primary transfer roller and the |
|
|
|
developing unit |
|
|
● |
Cleans the secondary transfer roller |
|
|
|
|
Standby |
From the end of the waiting sequence or |
● |
Is fully initialized and is ready to |
|
the last rotation until the formatter |
|
print. |
|
receives a print command or until the |
● |
Enters Sleep mode after the |
|
product is turned off |
||
|
|
|
specified length of time |
|
|
● |
Calibrates if it is time for an |
|
|
|
automatic calibration |
|
|
|
|
Initial rotation |
From the time the formatter receives a |
● |
Activates the high-voltage power |
|
print command until the paper enters the |
|
supply |
|
paper path |
● |
Prepares each laser/scanner unit |
|
|
||
|
|
● |
Warms the fuser to the correct |
|
|
|
temperature |
|
|
|
|
Printing |
From the time the first sheet of paper |
● |
Forms the image on the |
|
enters the paper path until the last sheet |
|
photosensitive drums |
|
has passed through the fuser |
● |
Transfers the toner to the paper |
|
|
||
|
|
● |
Fuses the toner image onto the |
|
|
|
paper |
|
|
● |
Performs calibration after a |
|
|
|
specified number of pages |
|
|
|
|
Last rotation |
From the time the last sheet of paper |
● |
Moves the last printed sheet into |
|
exits the fuser until the motors stop |
|
the output bin |
|
rotating |
● |
Stops each laser/scanner unit |
|
|
||
|
|
● |
Discharges the bias from the high- |
|
|
|
voltage power supply |
|
|
|
|
ENWW |
Basic operation |
3 |
The formatter is responsible for the following procedures:
●Controlling sleep mode
●Receiving and processing print data from the various product interfaces
●Monitoring control panel functions and relaying product-status information (through the control panel and the network or bidirectional interface)
●Developing and coordinating data placement and timing with the DC controller PCA
●Storing font information
●Communicating with the host computer through the network or the bidirectional interface
The formatter receives a print job from the network or bidirectional interface and separates it into image information and instructions that control the printing process. The DC controller PCA synchronizes the image-formation system with the paper-input and -output systems, and then signals the formatter to send the print-image data.
The formatter also provides the electrical interface and mounting locations for an additional DIMM.
This feature conserves power after the product has been idle for an adjustable period of time. When the product is in Sleep Delay, the control panel backlight is turned off, but the product retains all settings, downloaded fonts, and macros. The default setting is for Sleep Delay to be enabled, and the product enters Sleep Delay after a 15-minute idle time.
The product exits Sleep Delay and enters the warm-up cycle when any of the following events occur:
●A print job, valid data, or a PML or PJL command is received
●A control panel button is pressed
●A cover is opened
●A paper tray is opened
NOTE: Product error messages override the sleep function. The product enters Sleep Delay at the appropriate time, but the error message continues to appear.
The product has three I/O interfaces:
●Hi-Speed USB 2.0
●10/100/1000 Ethernet LAN connection
●Easy-access USB printing (no computer required)
4 |
Chapter 1 Theory of operation |
ENWW |
CPU
The formatter incorporates an 800 MHz processor.
The random access memory (RAM) on the formatter printed circuit assembly (PCA) contains the page, I/O buffers, and the font storage area. It stores printing and font information received from the host system, and can also serve to temporarily store a full page of print-image data before the data is sent to the print engine.
NOTE: If the product encounters a problem when managing available memory, a clearable warning message appears on the control panel display.
The firmware is contained on the formatter. A remote firmware upgrade process is used to overwrite and upgrade the firmware on the formatter.
The product uses nonvolatile random access memory (NVRAM) to store device and user configuration settings. The contents of NVRAM are retained when the product is turned off or disconnected.
The printer job language (PJL) is an integral part of configuration, in addition to the standard printer command language (PCL). With standard cabling, the product can use PJL to perform a variety of functions.
●Two-way communication with the host computer through a network connection or a USB connection. The product can inform the host about the control panel settings which can be changed from the host.
●Dynamic I/O switching. The product uses this switching to be configured with a host on each I/O. The product can receive data from more than one I/O simultaneously, until the I/O buffer is full. This can occur even when the product is offline.
●Context-sensitive switching. The product can automatically recognize the personality (PS or PCL) of each job and configure itself to serve that personality.
●Isolation of print environment settings from one print job to the next. For example, if a print job is sent to the product in landscape mode, the subsequent print jobs print in landscape mode only if they are formatted for landscape printing.
PML
The printer management language (PML) allows remote configuration and status read-back through the I/O ports.
ENWW |
Formatter-control system |
5 |
The control panel is a capacitive touchscreen and adjustable viewing angle.
The control panel has a diagnostic mode to allow testing of the touchscreen. The control panel does not require calibration.
The product features printing from a USB flash drive. The product prints the following file types from the USB flash drive.
●RGB JPEG
When a USB flash drive is inserted into the front of the product, the control panel will display the USB Flash Drive menu. The files on the USB flash drive can be accessed from the control panel using the touchscreen. Any RGB JPEG or PDF files on the USB flash drive can be printed directly from the product control panel.
6 |
Chapter 1 Theory of operation |
ENWW |
The engine-control system receives commands from the formatter and interacts with the other main systems to coordinate all product functions. The engine-control system consists of the following components:
●DC controller
●High-voltage power supply
●Low-voltage power supply
Figure 1-2 Engine-control system
AC input |
|
|
|
|
|
|
|
DC controller |
|
Fuse |
|
|
|
|
Noise filter |
|
|
|
|
|
Fusing control |
|
|
Power switch |
Fuse |
circuit |
|
|
|
|
|
|
|
|
Noise filter |
|
PSTYP100 |
|
PWRSWON |
Zero crossing |
|
/ZEROX |
|
|
circuit |
|
24VRMT |
|
|
|
|
|
|
|
|
|
+24VB |
|
|
Switch |
+24V |
+24VA |
|
|
Rectifying |
generation |
|
|
|
circuit |
|
|
|
|
circuit |
SW3 |
|
|
|
|
|
|
||
Rectifying |
|
+24VB |
+5VD |
|
circuit |
Protection circuit |
SW1 |
||
|
|
|
||
|
|
|
Switch |
+5VC |
Protection circuit |
|
|
||
|
|
SW2 |
||
|
|
+5VA |
|
|
|
|
|
|
|
|
|
PWRSAVE |
+3.3VC |
|
|
|
|
|
|
+5V |
+3.3V |
+3.3VA |
|
|
generation |
generation |
Switch |
|
|
|
|
|||
circuit |
circuit |
|
|
|
Switch |
|
VC5VOFF |
|
|
|
|
|
|
|
Low-voltage power supply |
|
|
|
|
|
|
VC3VOFF |
|
|
|
ICB |
|
+3.3VB |
|
|
|
Switch |
|
|
|
|
|
Formatter |
|
|
|
|
+3.3VA |
|
|
|
|
|
|
|
+5VB |
|
+5VB |
|
ENWW |
Engine-control system |
7 |
The DC controller controls the operational sequence of the printer.
Figure 1-3 DC controller block diagram
Fuser
Laser/scanner
Table 1-2 Solenoids
Component abbreviation |
Component name |
|
|
SL1 |
Primary transfer roller disengagement solenoid |
|
|
SL2 |
Duplex reverse solenoid |
|
|
SL3 |
Multipurpose-tray pickup solenoid |
|
|
SL4 |
Tray pickup solenoid |
|
|
8 |
Chapter 1 Theory of operation |
ENWW |
Component abbreviation |
Component name |
|
|
CL1 |
Duplex re-pickup clutch |
|
|
Table 1-3 Switches
Component abbreviation Component name
SW1, SW2 |
5V interlock switch |
|
|
SW3 |
24V interlock switch |
|
|
SW4 |
Power switch |
|
|
SW100 |
Test print switch |
|
|
ENWW |
Engine-control system |
9 |
Table 1-4 Sensors
Component abbreviation |
Component name |
|
|
SR1 |
Drum home position sensor 1 |
|
|
SR2 |
Drum home position sensor 2 |
|
|
SR3 |
Drum home position sensor 3 |
|
|
SR5 |
Fuser (fixing) delivery sensor |
|
|
SR6 |
Delivery tray media full sensor |
|
|
SR7 |
Fuser (fixing) pressure release sensor |
|
|
SR8 |
TOP (top of page) sensor |
|
|
SR9 |
Tray-media-stack surface sensor |
|
|
SR11 |
Developing home position sensor |
|
|
SR13 |
Tray presence sensor |
|
|
SR14 |
Loop sensor 1 |
|
|
SR15 |
Loop sensor 2 |
|
|
SR17 |
Primary-transfer-roller disengagement sensor |
|
|
SR20 |
Tray-media presence sensor |
|
|
SR21 |
MP-tray-media-presence sensor |
|
|
SR22 |
Duplex re-pickup sensor |
|
|
|
OHT sensor (in) |
|
|
|
OHT sensor (out) |
|
|
|
RD sensor (front) |
|
|
|
RD sensor (rear) |
|
|
|
Environmental sensor (temperature and humidity) |
|
|
|
Yellow toner-level sensor |
|
|
|
Magenta toner-level sensor |
|
|
|
Cyan toner-level sensor |
|
|
|
Black toner-level sensor |
|
|
|
Toner collection-box-full sensor |
|
|
|
Fuser (fixing) home-position sensor |
|
|
10 Chapter 1 Theory of operation |
ENWW |
The product has 11 motors and three fans. The motors drive the components in the paper-feed and image-formation systems. The fan motors cool the inside of the product.
Table 1-5 Motors
Abbreviation |
Name |
Purpose |
Type |
Failure detection |
|
|
|
|
|
M2 |
Fuser (fixing) motor |
Drives the fuser (fixing) |
DC motor |
Yes |
|
|
roller, the delivery |
|
|
|
|
roller, and the fuser |
|
|
|
|
(fixing) pressure roller |
|
|
|
|
|
|
|
M3 |
Drum motor 1 |
Drives the |
DC motor |
Yes |
|
|
photosensitive drum |
|
|
|
|
(yellow/magenta), |
|
|
|
|
developing unit |
|
|
|
|
(yellow), and primary |
|
|
|
|
charging roller |
|
|
|
|
(yellow/magenta) |
|
|
|
|
|
|
|
M4 |
Drum motor 2 |
Drives the |
DC motor |
Yes |
|
|
photosensitive drum |
|
|
|
|
(cyan), developing unit |
|
|
|
|
(magenta/cyan), and |
|
|
|
|
primary charging roller |
|
|
|
|
(cyan) |
|
|
|
|
|
|
|
M5 |
Drum motor 3 |
Drives the |
DC motor |
Yes |
|
|
photosensitive drum |
|
|
|
|
(black), developing unit |
|
|
|
|
(black), and ITB drive |
|
|
|
|
roller, and secondary |
|
|
|
|
transfer roller |
|
|
|
|
|
|
|
M7 |
Lifter motor |
Drives the lifter for the |
DC motor |
Yes |
|
|
tray |
|
|
|
|
|
|
|
M8 |
Cyan/black scanner |
Drives the scanner |
DC motor |
Yes |
|
motor |
mirror in the cyan/ |
|
|
|
|
black laser scanner |
|
|
|
|
|
|
|
M9 |
Yellow/magenta |
Drives the scanner |
DC motor |
Yes |
|
scanner motor |
mirror in the yellow/ |
|
|
|
|
magenta laser scanner |
|
|
|
|
|
|
|
M10 |
Developing |
Drives the developing |
Stepping motor |
No |
|
disengagement motor |
unit disengagement |
|
|
|
|
|
|
|
M11 |
Duplex reverse motor |
Drives the duplex |
Stepping motor |
No |
|
|
reverse roller and |
|
|
|
|
duplex feed roller |
|
|
|
|
|
|
|
ENWW |
Engine-control system 11 |
Table 1-5 Motors (continued)
Abbreviation |
Name |
Purpose |
Type |
Failure detection |
|
|
|
|
|
M12 |
Residual toner-feed |
Drives the residual |
DC motor |
Yes |
|
motor |
toner feed screw |
|
|
|
|
|
|
|
M13 |
Pickup motor |
Drives the tray pickup |
Stepping motor |
No |
|
|
roller, MP tray pickup |
|
|
|
|
roller, feed roller, |
|
|
registration roller, and re-pickup roller
Table 1-6 Fans
Abbreviation |
Name |
Cooling area |
Type |
Speed |
|
|
|
|
|
FM1 |
Power supply fan |
Around the power |
Intake |
Full/half |
|
|
supply unit |
|
|
|
|
|
|
|
FM2 |
Cartridge fan |
Around the cartridges |
Intake |
Full/half |
|
|
|
|
|
FM3 |
Delivery fan |
Around the delivery |
Intake |
Full/half |
|
|
unit |
|
|
|
|
|
|
|
The high-voltage power supply delivers the high-voltage biases to the following components used to transfer toner during the image-formation process:
●Primary-charging roller (in the cartridge)
●Developing roller (in the cartridge)
12 Chapter 1 Theory of operation |
ENWW |