HP Color Laserjet CP3505 service manual

HP Color LaserJet 3000/3600/

3800/CP3505 Series Printer

Service Manual

HP Color LaserJet 3000/3600/3800/CP3505 Series Printer

Service Manual

Copyright and license

© 2007 Copyright Hewlett-Packard

Development Company, L.P.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Edition 1, 12/2007

Part number Q5982-91038

Trademark credits

Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.

Linux is a U.S. registered trademark of Linus Torvalds.

PostScript® is a trademarks of Adobe Systems Incorporated.

UNIX® is a registered trademark of The Open Group.

Energy Star® and the Energy Star® logo are U.S. registered marks of the United States Environmental Protection Agency.

Table of contents

1 Product information
Quick access to printer information ......................................................................................................	2
Printers at a glance ..............................................................................................................................	3
HP Color LaserJet 3000 Series printer ................................................................................	3
HP Color LaserJet 3600 Series printer ................................................................................	4
HP Color LaserJet 3800 Series printer ................................................................................	4
HP Color LaserJet CP3505 Series printer ...........................................................................	5
Features at a glance .............................................................................................................................	6
Walkaround ..........................................................................................................................................	8
Control-panel overview .......................................................................................................................	10
Control-panel indicator lights .............................................................................................	11
Display ...............................................................................................................................	11
Printer software ..................................................................................................................................	13
HP Color LaserJet 3000 Series printer, HP Color LaserJet 3800 Series printer, and HP
Color LaserJet CP3505 Series printer drivers ...................................................................	13
HP Color LaserJet 3600 Series printer drivers ..................................................................	14
Additional drivers ...............................................................................................................	14
Software for networks ........................................................................................................	14
HP Web Jetadmin .............................................................................................	15
UNIX ..................................................................................................................	15
Linux ..................................................................................................................	15
Utilities ...............................................................................................................................	15
HP Easy Printer Care Software .........................................................................	15
Embedded Web server .....................................................................................	15
Other components and utilities ..........................................................................	16
Print-media specifications ..................................................................................................................	17
Supported paper and print media sizes .............................................................................	17
Media type and tray loading ...............................................................................................	18
2 Installation and configuration
What is in the box ...............................................................................................................................	22
Site requirements ...............................................................................................................................	23
Physical specifications .......................................................................................................	23
Connecting to a network or a computer .............................................................................................	24

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Printer memory ...................................................................................................................................	26
Installing memory DIMMs ..................................................................................................	26
To install memory DIMMs .................................................................................	26
Enabling memory ..............................................................................................	29
To enable memory for Windows .......................................................	29
Checking DIMM installation ...............................................................................	29
To check DIMM installation ..............................................................	29
3 Maintenance
Understanding approximate supplies-replacement intervals ..............................................................	32
Replacing supplies .............................................................................................................................	33
Locating supplies ...............................................................................................................	33
Supply replacement guidelines ..........................................................................................	33
Managing the print cartridge ...............................................................................................................	34
HP print cartridges .............................................................................................................	34
Non-HP print cartridges .....................................................................................................	34
Print-cartridge authentication .............................................................................................	34
Print-cartridge storage .......................................................................................................	34
Print-cartridge life expectancy ...........................................................................................	34
Checking the supply level ..................................................................................................	34
Using the control panel .....................................................................................	35
Using the embedded Web server ......................................................................	35
Using HP Web Jetadmin ...................................................................................	35
Replacing print cartridges .................................................................................	35
To replace the print cartridge ............................................................	36
Cleaning the printer ............................................................................................................................	38
Cleaning spilled toner ........................................................................................................	38
Vacuum specifications ......................................................................................	38
Calibrating the printer .........................................................................................................................	39
Tools for troubleshooting ....................................................................................................................	40
Using printer information pages .........................................................................................	40
Configuring e-mail alerts ....................................................................................................	41
Using the embedded Web server ......................................................................................	41
To open the embedded Web server by using a network connection ................	42
Embedded Web server sections .......................................................................	42
Using the HP Easy Printer Care Software .........................................................................	44
Supported operating systems ...........................................................................	44
To use the HP Easy Printer Care Software .......................................................	44
HP Easy Printer Care Software sections ..........................................................	44
Using the HP Printer Utility for Macintosh ..........................................................................	45
To open the HP Printer Utility in Mac OS X V10.2 ............................................	45
To open the HP Printer Utility in Mac OS X V10.3 ............................................	46
HP Printer Utility features ..................................................................................	46

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4 Theory of operation
Engine control system ........................................................................................................................	48
Power-on sequence ...........................................................................................................	49
Motors, fans, and solenoids ...............................................................................................	50
Laser/scanner system ........................................................................................................................	52
Pickup-and-feed-system .....................................................................................................................	53
Sensors in the pickup-and-feed system trays (cassettes) .................................................	54
Cassette pickup mechanism ..............................................................................................	55
Multipurpose-tray pickup mechanism ................................................................................	56
Feed-speed control ............................................................................................................	56
Sensor jam detection .........................................................................................................	58
Image-formation system .....................................................................................................................	61
Image-formation process ...................................................................................................	62
Latent-image formation stage ............................................................................................	63
Step 1: pre-exposure .........................................................................................	64
Step 2: primary charging ...................................................................................	64
Step 3: laser-beam exposure ............................................................................	64
Developing stage ...............................................................................................................	64
Step 4: developing ............................................................................................	64
Transfer stage ....................................................................................................................	65
Step 5: media feed ............................................................................................	65
Step 6: image transfer .......................................................................................	65
Step 7: separation from the drum ......................................................................	66
Step 8: separation from the ETB .......................................................................	66
Fusing stage ......................................................................................................................	66
Step 9: fusing ....................................................................................................	66
Cleaning stage ...................................................................................................................	67
Step 10: drum cleaning .....................................................................................	67
Print cartridge ....................................................................................................................	67
Print-cartridge activation ....................................................................................................	68
5 Removal and replacement
Removal and replacement strategy ....................................................................................................	70
Introduction ........................................................................................................................	70
Required tools ...................................................................................................................	71
Types of screws .................................................................................................................	72
Service approach ...............................................................................................................	73
Before performing service ..................................................................................................	73
After performing service .....................................................................................................	73
Print cartridges ...................................................................................................................	74
External doors, covers, and panels ....................................................................................................	75
Front cover .........................................................................................................................	75
Upper cover (fuser door) ....................................................................................................	80

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Rear lower cover ................................................................................................................	83
Left cover ...........................................................................................................................	84
Right cover .........................................................................................................................	87
Rear upper cover ...............................................................................................................	91
Internal assemblies ............................................................................................................................	92
Formatter cage ..................................................................................................................	92
Electrostatic transfer belt (ETB) .........................................................................................	94
Fuser ..................................................................................................................................	95
Duplex fan ..........................................................................................................................	96
Print-cartridge drive motors ...............................................................................................	99
Duplex-reverse-drive assembly .......................................................................................	100
Duplex-feed-drive assembly ............................................................................................	103
Fuser drive assembly .......................................................................................................	105
Developing separation-drive assembly ............................................................................	108
Pickup-and-feed assembly ..............................................................................................	111
Pickup-drive assembly .....................................................................................................	117
Laser/scanner assembly ..................................................................................................	126
Main fan ...........................................................................................................................	130
Printed circuit assemblies (PCAs) ....................................................................................................	132
Low-voltage power-supply PCA .......................................................................................	132
DC controller PCA ...........................................................................................................	136
High-voltage power supply ..............................................................................................	138
Memory-controller PCA ...................................................................................................	140
Driver PCA .......................................................................................................................	142
Control panel ...................................................................................................................	144
Pickup-and-feed driver PCA ............................................................................................	146
Duplex-driver PCA ...........................................................................................................	148
Sensors ............................................................................................................................................	150
Cassette media sensor (HP LaserJet 3600/3800/CP3505) .............................................	150
Temperature sensor ........................................................................................................	152
Paper and registration sensor covers ..............................................................................	153
Cartridge-sensor PCA ......................................................................................................	154
500-sheet feeder ..............................................................................................................................	157
500-sheet feeder right cover ............................................................................................	157
500-sheet feeder left cover ..............................................................................................	159
500-sheet feeder rear cover ............................................................................................	162
500-sheet feeder driver PCA ...........................................................................................	164
Media sensor (500-sheet feeder) .....................................................................................	166
6 Troubleshooting
Troubleshooting process ..................................................................................................................	170
Pre-troubleshooting checklist ..........................................................................................	170
Troubleshooting flowchart ................................................................................................	172

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Power-on checks .............................................................................................................	172
Control-panel messages ..................................................................................................................	174
Jams .................................................................................................................................................	198
Jam recovery ...................................................................................................................	198
Avoiding jams ..................................................................................................................	199
Clearing jams ...................................................................................................................	199
Image-formation troubleshooting .....................................................................................	210
Print-quality problems associated with media .................................................	210
Defects on overhead transparencies ...............................................................................	211
Print-quality problems that are related to the environment ..............................................	211
Print-quality problems that are related to jams ................................................................	212
Print-quality problems from toner buildup ........................................................................	212
Print-quality troubleshooting pages .................................................................................	212
Image defects ...................................................................................................................................	213
Light image ......................................................................................................................	214
Light color ........................................................................................................................	214
Dark image ......................................................................................................................	215
Dark color ........................................................................................................................	215
Completely blank image ..................................................................................................	216
All black or solid color ......................................................................................................	216
Dots in vertical lines .........................................................................................................	216
Dirt on back of paper .......................................................................................................	217
Dirt on front of paper ........................................................................................................	217
Vertical lines ...................................................................................................................	217
White vertical lines ...........................................................................................................	218
Horizontal line ..................................................................................................................	218
White horizontal line ........................................................................................................	218
Color missing ..................................................................................................................	219
Blank spots ......................................................................................................................	219
Poor fusing .......................................................................................................................	219
Image distortion ...............................................................................................................	220
Color misregistration ........................................................................................................	220
Smearing .........................................................................................................................	221
Misplaced image ..............................................................................................................	221
Reversed color .................................................................................................................	221
Snail tracks ......................................................................................................................	222
Repetitive-defects troubleshooting ...................................................................................................	223
Interface troubleshooting ..................................................................................................................	225
Communication checks ....................................................................................................	225
EIO troubleshooting .........................................................................................................	225
Service menu ...................................................................................................................................	226
Using the Service menu ...................................................................................................	226
Clear event log .................................................................................................................	226
Total page count ..............................................................................................................	226

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Serial number ..................................................................................................................	226
Diagnostics menu .............................................................................................................................	227
Diagnostics .......................................................................................................................................	228
LED diagnostics ...............................................................................................................	228
Diagnostics mode ............................................................................................................	228
Diagnostics that put the engine into the special diagnostics mode .................	229
Diagnostic tests ...............................................................................................................	229
Individual diagnostic tests ................................................................................................	230
Print the event log page ..................................................................................	230
View the event log on the control-panel display ..............................................	230
Print the print-quality (PQ) troubleshooting pages ..........................................	231
Disable cartridge check (special mode test) ...................................................	231
Paper-path sensor test ....................................................................................	231
Paper-path test ................................................................................................	231
Manual sensor test (special mode test) ..........................................................	232
Component test (special mode test) ...............................................................	233
Print/Stop test ..................................................................................................	235
Test pages ........................................................................................................................................	236
Engine test page ..............................................................................................................	236
Formatter test ..................................................................................................................	236
Half-self test .....................................................................................................................	236
Drum-rotation test ............................................................................................................	237
Engine resets ...................................................................................................................................	238
Engine resets ...................................................................................................................	238
Cold reset ........................................................................................................	238
NVRAM initialization ........................................................................................	238
Hard-disk initialization .....................................................................................	239
Service ID .........................................................................................................................................	240
Converting the Service ID to an actual date ....................................................................	240
Restoring the Service ID ..................................................................................................	240
Troubleshooting diagrams ...............................................................................................	241
Connector locations ........................................................................................	241
Major assemblies ............................................................................................	243
DC controller connectors .................................................................................	248
Timing diagram ...............................................................................................	249
Circuit diagrams ..............................................................................................	251
7 Parts and diagrams
Ordering parts and supplies .............................................................................................................	254
Parts ................................................................................................................................	254
How to use the parts lists and diagrams ..........................................................................	254
Types of screws ...............................................................................................................	254
Related documentation and software ..............................................................................	255

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Accessories and supplies ................................................................................................	255
External panels and covers ..............................................................................................................	260
Internal components .........................................................................................................................	268
Paper-pickup drive assembly ...........................................................................................................	278
Duplexing-feed drive assembly (duplex models) ..............................................................................	280
Duplexing reverse-drive assembly (duplex models) .........................................................................	282
Developing separation-drive assembly ............................................................................................	284
Fuser drive assembly .......................................................................................................................	286
Cassette (tray 2) ...............................................................................................................................	288
Paper-pickup assembly (HP CLJ 3600/3800/CP3505) ....................................................................	290
Paper-pickup assembly (HP CLJ 3000) ...........................................................................................	292
Electronic transfer belt (simplex models) .........................................................................................	294
Electronic transfer belt (duplex models) ...........................................................................................	296
Multipurpose tray assembly (tray 1) .................................................................................................	298
Duplex-paper feed assembly (duplex models) .................................................................................	300
Fuser ................................................................................................................................................	302
PCAs ...............................................................................................................................................	304
500-sheet feeder cassette (tray 3) ...................................................................................................	306
500-sheet feeder paper-pickup assembly ........................................................................................	308
500-sheet feeder PCA ......................................................................................................................	310
Alphabetical parts list .......................................................................................................................	312
Numerical parts list ...........................................................................................................................	322
Appendix A Printer specifications
Electrical specifications ....................................................................................................................	334
Power-consumption specifications ...................................................................................................	335
Acoustic specifications .....................................................................................................................	336
Operating-environment specifications ..............................................................................................	337
Appendix B Product warranty statements
Hewlett-Packard Limited Warranty Statement .................................................................................	340
Availability of support and service ....................................................................................................	341
HP maintenance agreements ...........................................................................................................	341
Next-Day Onsite Service .................................................................................................	341
Appendix C Regulatory statements
FCC regulations ...............................................................................................................................	344
Declaration of conformity (HP Color LaserJet 3000 Series printer) .................................................	345
Declaration of conformity (HP Color LaserJet 3600 Series and HP Color LaserJet 3800 Series
printer) ..............................................................................................................................................	346
Declaration of conformity (HP Color LaserJet CP3505 Series printer) ............................................	347
Safety statements .............................................................................................................................	348
Laser safety .....................................................................................................................	348

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Canadian DOC regulations ..............................................................................................	348
EMI statement (Korea) .....................................................................................................	348
VCCI statement (Japan) ..................................................................................................	348
Power cord statement (Japan) .........................................................................................	348
Laser statement for Finland .............................................................................................	349
Index .................................................................................................................................................................	351

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1 Product information

●Quick access to printer information

●Printers at a glance

●Features at a glance

●Walkaround

●Control-panel overview

●Printer software

●Print-media specifications

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1

Quick access to printer information

Several references are available for use with this printer.

●HP Color LaserJet 3000 Series printer: http://www.hp.com/support/clj3000.

●HP Color LaserJet 3600 Series printer: http://www.hp.com/support/clj3600.

●HP Color LaserJet 3800 Series printer: http://www.hp.com/support/clj3800.

●HP Color LaserJet CP3505 Series printer: http://www.hp.com/support/cljcp3505.

Table 1-1 Printer guides

Guide	Description
Getting started guide	Provides step-by-step instructions for installing and setting up the printer.
HP Jetdirect Embedded Print	Provides instructions to configure and troubleshoot the HP Jetdirect print server.
Server Administrators Guide
Accessory and consumable	Provide step-by-step instructions for installing the accessories and supplies. These guides
installation guides	are supplied with the optional printer accessories and supplies.
User guide	Provides detailed information for using and troubleshooting the printer. Available on the
	printer CD.
Online Help	Provides information about options that are available in the printer drivers. To view a Help
	file, open the online Help through the printer driver.

2 Chapter 1 Product information

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Printers at a glance

The HP Color LaserJet 3000, 3600, 3800, and CP3505 Series printers are available in the following configurations.

HP Color LaserJet 3000 Series printer

Table 1-2 HP Color LaserJet 3000 Series printer configurations

HP Color LaserJet 3000 printer	HP Color LaserJet 3000n	HP Color LaserJet	HP Color LaserJet
	printer	3000dn printer	3000dtn printer

	● Prints up to 30 pages per minute	The features of the
	(ppm) on letter-size media or	HP Color LaserJet 3000
	29 ppm on A4-size media in	printer, plus:
	monochrome (black and white)	● 64 MB RAM (128
	and 15 ppm in color
	● 100-sheet multipurpose tray	total)
		● HP Jetdirect full-
	(tray 1) and 250-sheet input tray
	(tray 2)	featured embedded
		print server to
	● Hi-Speed universal serial bus	connect to 10Base-T/
	(USB) 2.0 port and enhanced	100 Base-TX
	input/output (EIO) slot	networks
	● 64 MB RAM

The features of the

HP Color LaserJet 3000 printer, plus:

●192 MB RAM (256 total)

●HP Jetdirect fullfeatured embedded print server to connect to 10Base- T/100 Base-TX networks

●Automatic 2-sided (duplex) printing

The features of the

HP Color LaserJet 3000 printer, plus:

●192 MB RAM (256 total)

●HP Jetdirect fullfeatured embedded print server to connect to 10Base-T/ 100 Base-TX networks

●Automatic 2-sided (duplex) printing

●500-sheet input tray (tray 3)

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HP Color LaserJet 3600 Series printer

Table 1-3 HP Color LaserJet 3600 Series printer configurations

HP Color LaserJet 3600 printer

HP Color LaserJet 3600n printer

HP Color LaserJet 3600dn printer

●17 ppm print speed

●100-sheet multipurpose tray (tray 1) and 250-sheet input tray (tray 2)

●Hi-Speed USB 2.0 port

●64 MB RAM

The features of the HP Color LaserJet 3600 printer, plus:

●HP Jetdirect value-featured embedded print server to connect to 10Base-T/100Base-TX networks

●64 MB RAM

The features of the HP Color LaserJet 3600 printer, plus:

●64 MB RAM (128 total)

●Automatic 2-sided (duplex) printing

●HP Jetdirect value-featured embedded print server to connect to 10Base-T/100Base-TX networks

HP Color LaserJet 3800 Series printer

Table 1-4 HP Color LaserJet 3800 Series printer configurations

HP Color LaserJet 3800 printer	HP Color LaserJet 3800n	HP Color LaserJet	HP Color LaserJet
	printer	3800dn printer	3800dtn printer

● 22 ppm (letter-size) or 21 ppm	The features of the	The features of the
(A4) print speed	HP Color LaserJet 3800	HP Color LaserJet 3800
● 100-sheet multipurpose tray	printer, plus:	printer, plus:
(tray 1) and 250-sheet input tray	● 64 MB RAM (160	● 192 MB RAM (288
(tray 2)	total)		total)
● Hi-Speed USB 2.0 port and EIO	● HP Jetdirect full-	●	Automatic 2-sided
slot	featured embedded		(duplex) printing
● 96 MB RAM	print server to	●	HP Jetdirect full-
	connect to 10Base-T/
	100Base-TX		featured embedded
	networks		print server to connect
			to 10Base-T/
			100Base-TX
			networks

The features of the

HP Color LaserJet 3800 printer, plus:

●192 MB RAM (288 total)

●Automatic 2-sided (duplex) printing

●HP Jetdirect fullfeatured embedded print server to connect to 10Base-T/ 100Base-TX networks

●500-sheet input tray (tray 3)

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HP Color LaserJet CP3505 Series printer

The HP Color LaserJet CP3505 is available in the configurations described below.

Table 1-5 HP Color LaserJet CP3505 configurations

HP Color LaserJet CP3505	HP Color LaserJet	HP Color LaserJet	HP Color LaserJet
	CP3505n	CP3505dn	CP3505x

●22 ppm (letter-size) or 21 ppm

(A4) print speed

●100-sheet multipurpose tray (tray 1) and 250-sheet input tray (tray 2)

●Hi-Speed USB 2.0 port and EIO slot

●256 megabytes (MB) of random access memory (RAM)

HP Color LaserJet

CP3505, plus:

●HP Jetdirect fullfeatured embedded print server to connect to 10Base-T/ 100Base-TX networks

HP Color LaserJet

CP3505, plus:

●384 MB RAM

●Automatic 2-sided (duplex) printing

●HP Jetdirect fullfeatured embedded print server to connect to 10Base-T/ 100Base-TX networks

HP Color LaserJet

CP3505, plus:

●Automatic 2-sided (duplex) printing

●HP Jetdirect fullfeatured embedded print server to connect to 10Base-T/ 100Base-TX networks

●500-sheet input tray (tray 3).

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Features at a glance

Table 1-6 Features

Feature	HP Color LaserJet 3000 Series
	printer and HP Color LaserJet 3800
	Series printer

HP Color LaserJet 3600 Series printer

HP Color LaserJet CP3505 Series printer

Performance	●	533 MHz processor	●	360 MHz processor	●	450 MHz processor
User interface	●	Graphic display	●	Graphic display	●	Graphic display
	●	Control-panel help	●	Control-panel help	●	Control-panel help
	● HP Easy Printer Care Software (a		● HP Easy Printer Care Software		● HP Easy Printer Care Software (a
		Windows®- or Macintosh-based		(a Windowsor Macintosh-		Windowsor Macintosh-based
		status and troubleshooting tool)		based status and		status and troubleshooting tool)
	● Windows and Macintosh printer			troubleshooting tool)	● Windows and Macintosh printer
		drivers	● Windows and Macintosh printer			drivers
	● Embedded Web server to gain			drivers	● Embedded Web server to gain
		access to support and to order	● Embedded Web server to			access to support and to order
		supplies (administrator tool for		configure network settings only		supplies (administrator tool for
		network-connected models only)		(administrator tool for network-		network-connected models only)
	●	HP formatter		connected models only)	●	HP formatter
			●	Host formatter
Printer drivers	●	HP PCL 5c	HP JetReady 4.2		●	HP PCL 5c
	●	HP PCL 6			●	HP PCL 6
	●	PostScript® 3 emulation			●	PostScript 3 emulation
Job storage	●	Fonts, forms, and other macros	None		● Fonts, forms, and other macros
	●	Job retention			●	Job retention
Fonts	●	80 internal fonts available for both	None		● 80 internal fonts available for
		PCL and PostScript 3 emulation				both PCL and PostScript 3
	● 80 printer-matching screen fonts					emulation
		in TrueType format available with			● 80 printer-matching screen fonts
		the software solution				in TrueType format available with
						the software solution
Expandability	●	Optional 500-sheet input tray	● Optional 500-sheet input tray		● Optional 500-sheet input tray
		(tray 3) (standard on the HP Color		(tray 3)		(tray 3) (standard on the CP3505
		LaserJet 3000dtn and HP Color				printers)
		LaserJet 3800dtn printers)			● Dual inline memory modules
	● Dual inline memory modules
						(DIMMs)
		(DIMMs)			● 1 slot open for DDR2 memory
	● 1 slot open for DDR memory

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Table 1-6 Features (continued)

Feature	HP Color LaserJet 3000 Series
	printer and HP Color LaserJet 3800
	Series printer

HP Color LaserJet 3600 Series printer

HP Color LaserJet CP3505 Series printer

Connectivity	●	Hi-Speed USB 2.0 cable		●	Hi-Speed USB 2.0 cable	● Hi-Speed USB 2.0 cable
		interface			interface	interface
	●	HP Jetdirect full-featured		●	HP Jetdirect value-featured	● HP Jetdirect full-featured
		embedded print server (standard			embedded print server (standard	embedded print server (standard
		on the HP Color LaserJet 3000n,			on the HP Color LaserJet 3600n	on the HP Color LaserJet 3800n,
		3000dn, and 3000dtn printers)			and 3600dn printers)	3800dn, and 3800dtn printers
	●	HP Web Jetadmin software		●	HP Web Jetadmin software	and the HP Color LaserJet
						CP3505n, CP3505dn, and
		(standard on the HP Color			(standard on the HP Color	CP3505x printers)
		LaserJet 3000n, 3000dn, and			LaserJet 3600n and 3600dn
		3000dtn printers)			printers)	● HP Web Jetadmin software
	● Enhanced input/output (EIO) slot					(standard on the HP Color
						LaserJet CP3505n, CP3505dn,
						and CP3505x printers)
						● Enhanced input/output (EIO) slot
Environmental	●	Sleep-mode setting
features	● High content of recyclable components and materials
	● ENERGY STAR® qualified models; see http://www.hp.com/go/energystar
Paper handling	●	Input
		◦	Tray 1 (multipurpose tray): A multipurpose tray for paper, transparencies, labels, and envelopes. Holds up to
			100 sheets of paper or 20 envelopes.
		◦	Tray 2: 250-sheet tray that automatically detects standard paper sizes up to legal and allows printing on
			custom-size paper.
		◦	Tray 3: 500-sheet tray that automatically detect standard paper sizes up to legal and allows printing on custom-
			size paper.
	●	Output
		◦	Face-up output bin
		◦	Face-down output bin
Supplies	●	Supplies status page contains information about toner level, page count, and estimated pages remaining
	● No-shake cartridge design
	● Printer checks for authentic HP print cartridges at cartridge installation
	● Internet-enabled supply-ordering capabilities (using HP Easy Printer Care Software)
Accessibility	●	The online user guide is compatible with text screen-readers.

● Print cartridges can be installed and removed by using one hand.

● All doors and covers can be opened by using one hand.

● Media can be loaded in tray 1 by using one hand.

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Walkaround

Figure 1-1 Front view (shown with optional 500-sheet paper feeder)

1 2

3

4

5

6

7

8

1	Output bin extender
2	Output bin
3	Top cover (This part is called the upper cover in this service manual.)
4	Printer control panel
5	Front door (This part is called the front cover in this service manual.)

6Tray 1 (holds 100 sheets of standard paper) (This part is called the multipurpose-tray assembly in this service manual.)

7Tray 2 cassette (holds 250 sheets of standard paper)

8Tray 3 cassette (optional; holds 500 sheets of standard paper)

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Figure 1-2 Back and side view

1

2

3

4

5

1	On/off switch
2	Power connection
3	EIO slot (available on the HP Color LaserJet 3000, 3800, and CP3505 Series printers)
4	Hi-Speed USB 2.0 port

5Network port (available on the HP Color LaserJet 3000n, 3000dn, 3000dtn, 3600n, 3600dn, 3800n, 3800dn, 3800dtn, CP3505n, CP3505dn, and CP3505x printers)

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Control-panel overview

The control panel provides controls for printer functions and shows messages about the printer, print jobs, and supplies status.

Figure 1-3 Control panel buttons and lights

Number	Button or light			Function
1	Stop button			Halts the current job, presents a choice to resume or cancel the
				current print job, clears media from the printer, and clears any
				continuable errors that are associated with the halted job. If the printer
				is not printing a job, pressing Stop pauses the printer.
2	Menu button			Opens and closes menus.
3	Ready light			Indicates that the printer is online or offline. See Control-panel
				indicator lights on page 11.
4	Data light			Indicates whether or not the printer is receiving data. See Control-
				panel indicator lights on page 11.
5	Attention light			Indicates that a critical error has occurred. See Control-panel
				indicator lights on page 11.
6	Back arrow (		) button	Navigates backward in nested menus.
7	Up arrow (		) button	Navigates menus and text, and increases the values of numerical
				items in the display.
8	Select (	) button		Makes selections, resumes printing after continuable errors, and
				overrides a non-HP print cartridge.
9	Down arrow (		) button	Navigates menus and text, and decreases the values of numerical
				items in the display.
10	Help (	) button		Provides detailed information about printer messages or menus.
11	Supplies gauge			Shows the print cartridge-consumption levels. See Display
				on page 11.
12	Display			Shows status information, menus, help information, and error
				messages. See Display on page 11.

The printer communicates through the display and the lights on the control panel. The display shows status information, menus, help information, and error messages. The Ready, Data, and Attention lights provide at-a-glance information about the printer state.

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You can perform most routine printing tasks from the computer through the printer driver or any software program. Use the control panel to access printer features that the printer driver or software program do not support. Any changes that you make from the computer override the printer control-panel settings. For information about using the printer driver, see Printer software on page 13.

Control-panel indicator lights

Indicator	On	Off	Flashing

Ready (green)

The printer is online (can accept and process data).

The printer is offline (paused), or is turned off.

The printer is attempting to stop printing and go offline. This usually results from a user's request to pause the current job.

Data (green)

The processed data is present in the printer, but more data is needed to complete the job, or the job is paused or waiting for errors to be cleared.

The printer is not processing or receiving data.

The printer is processing and receiving data.

Attention	A critical error has occurred.	No conditions exist that	An error has occurred. The
(amber)	The printer requires attention.	require attention.	printer requires attention.

Display

The printer display gives you complete, timely information about the printer and print jobs. Graphics illustrate levels of supplies. Menus provide access to printer functions and detailed information.

The top-level screen on the display has two areas: message/prompt and supplies gauge.

Figure 1-4 Printer display

1

2

3

1Message/prompt area

2Supplies gauge

3Print cartridge colors from left to right: black, yellow, cyan, and magenta

The message and prompt areas of the display alert you to the state of the printer and tell you how to respond.

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The supplies gauge shows the consumption levels of print cartridges (black, cyan, magenta, and yellow). When a non-HP print cartridge is installed, a ? might appear instead of the consumption level. The supplies gauge appears whenever the printer shows the Ready state, and whenever the printer shows a warning or error message concerning a cartridge.

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Printer software

The printing-system software is included with the printer. See the getting started guide for installation instructions.

The printing system includes software for end users and network administrators, and printer drivers for access to the printer features and communication with the computer.

For a list of printer drivers and updated HP printer software, go to the following Web sites:

●HP Color LaserJet 3000 Series printer, go to http://www.hp.com/go/clj3000_software

●HP Color LaserJet 3600 Series printer, go to http://www.hp.com/go/clj3600_software

●HP Color LaserJet 3800 Series printer, go to http://www.hp.com/go/clj3800_software

●HP Color LaserJet CP3505 Series printer, go to http://www.hp.com/go/cljcp3505_software

HP Color LaserJet 3000 Series printer, HP Color LaserJet 3800 Series printer, and HP Color LaserJet CP3505 Series printer drivers

The HP Color LaserJet 3000, 3800, and CP3505 Series printers use the PCL 5c, PCL 6, and PostScript 3 emulation PDL drivers.

NOTE: For Windows 2000, Windows XP, and Windows Server 2003, the HP Color LaserJet 3000 and 3800 Series printers include a monochrome PCL 6 driver that can be installed for users who will be printing only black-and-white print jobs.

Table 1-7 Available printer drivers

Operating system1

PCL 5c

PCL 62

PS 3 emulation

Windows 98, Windows Me (HP Color

LaserJet 3000 and 3800 only)

Windows 20003

Windows XP (32-bit)4

Windows Server 2003 (32-bit)

Windows Server 2003 (64-bit)

Windows Vista (32–bit)

Windows Vista (64–bit)

Mac OS X V10.2 and later (HP CLJ 3000 and 3800)

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Table 1-7 Available printer drivers (continued)

Operating system1

PCL 5c

PCL 62

PS 3 emulation

Mac OS X V10.2.8 and later (HP CLJ

CP3505)

1Not all printer features are available from all drivers or operating systems.

2The HP Color LaserJet 3000 and 3800 Series printers include both a monochrome and color PCL 6 driver for Windows 2000, Windows XP, and Windows Server 2003 users.

3For Windows 2000 and Windows XP (32-bit and 64-bit), download the PCL 5 driver from http://www.hp.com/go/ clj3000_software or http://www.hp.com/go/clj3800_software.

4For Windows XP (64-bit), download the PCL 6 driver from http://www.hp.com/go/clj3000_software or http://www.hp.com/go/ clj3800_software.

HP Color LaserJet 3600 Series printer drivers

The HP Color LaserJet 3600 Series printer uses the HP JetReady 4.2 Page Description Language (PDL), a host-based printer language. HP JetReady 4.2 uses the combined power of the computer and the printer to render the printed page in a Windows or Macintosh system environment. HP JetReady 4.2 transfers the prerendered pages from the host computer to the printer and communicates instructions to the printer about how to convert the pages to data that can be printed.

The HP JetReady 4.2 PDL driver is available on the installation CD for the following operating systems:

●Windows 98, Windows Millennium Edition (Me)

●Windows 2000

●Windows XP (32-bit and 64-bit)

●Windows Server 2003 (32-bit and 64-bit)

●Macintosh OS X V10.2 and later

NOTE: Not all printer features are available from all drivers or operating systems.

If your system did not automatically check the Internet for the latest drivers during software installation, download them from http://www.hp.com/go/clj3600_software.

Additional drivers

The following drivers are not included on the CD, but are available from http://www.hp.com/go/ clj3000_software or http://www.hp.com/go/clj3800_software. These drivers are for the HP Color LaserJet 3000 and 3800 Series printers only.

●UNIX® model scripts

●Linux drivers

●OS/2 PS and PCL printer driver

NOTE: The OS/2 drivers are available from IBM and are packaged with OS/2. They are not available for Traditional Chinese, Simplified Chinese, Korean, and Japanese languages.

Software for networks

For a summary of available HP network installation and configuration software solutions, see the HP Jetdirect Print Server Administrators Guide. You can find this guide on the printer CD.

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HP Web Jetadmin

HP Web Jetadmin is a browser-based management tool for HP Jetdirect-connected printers within your intranet, and it should be installed only on the network administrator's computer.

To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit http://www.hp.com/go/webjetadmin.

When HP Web Jetadmin is installed on a host server, any client can gain access to it by using a supported Web browser (such as Microsoft® Internet Explorer 4.x or Netscape Navigator 4.x or later) by navigating to the HP Web Jetadmin host.

UNIX

For HP-UX and Solaris networks, go to http://www.hp.com/support/net_printing to download the HP Jetdirect printer installer for UNIX.

NOTE: The HP Color LaserJet 3600 Series printer does not support UNIX printing. However, if UNIX is running CUPS and has the HPLIP or HPIJS system on it, the CLJ3600 can be used to print. See http://www.linuxprinting.org and look up the HP CLJ3600 for additional information.

Linux

For information, go to http://www.hp.com/go/linuxprinting.

Utilities

The HP Color LaserJet 3000, 3600, 3800, and CP3505 Series printers are equipped with several utilities that make it easy to monitor and manage the printer on a network.

HP Easy Printer Care Software

The HP Easy Printer Care Software is a software program that you can use for the following tasks:

●Checking the printer status

●Checking the supplies status

●Setting up alerts

●Viewing printer documentation

●Gaining access to troubleshooting and maintenance tools

●HP Printer Utility for Mac

You can view the HP Easy Printer Care Software when the printer is directly connected to your computer or when it is connected to a network. Perform a complete software installation in order to use the HP Easy Printer Care Software.

Embedded Web server

NOTE: The HP Color LaserJet 3600 Series printer embedded Web server provides network configuration and status information only.

The printers are equipped with an embedded Web server, which provides access to information about printer and network activities. This information appears in a Web browser, such as Microsoft Internet Explorer or Netscape Navigator.

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The embedded Web server resides on the printer. It is not loaded on a network server. See Using the embedded Web server on page 35 for more information.

Other components and utilities

Several software programs are available for Windows and Macintosh users.

Windows	Macintosh OS
● Software installer automates the printing system	● PostScript Printer Description files (PPDs) for use with
installation	the Apple PostScript drivers that come with the Mac OS
● Online Web registration	● Use the HP Printer Utility to change printer settings, view
	the current status, and receive printer event updates from
	a Macintosh computers. This utility is supported for
	Mac OS X V10.2 and V10.3.

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Print-media specifications

For optimum results, HP recommends using HP media that is designed for HP Color LaserJet printers. Use media with a weight between 75 g/m2 to 120 g/m2 (20 to 32 lb bond). Although the printer supports media with weights between 60 g/m2 to 176 g/m2 (16 to 47 lb bond), using lighter or heavier media could impact the paper-jam rate and the optimal print-quality performance.

Always use the correct media-type setting in the printer driver, and configure the trays for the correct media type. HP recommends testing any paper before buying it in large quantities.

Supported paper and print media sizes

This product supports a number of paper sizes, and it adapts to various media.

NOTE: To obtain best print results, select the appropriate paper size and type in your print driver before printing.

Table 1-8 Supported paper and print media sizes

Size		Dimensions	Tray 1	Tray 2	Optional tray 3
Letter		216 x 279 mm (8.5 x 11 inches)
Legal		216 x 356 mm (8.5 x 14 inches)
A4		210 x 297 mm (8.27 x 11.69 inches)
Executive		184 x 267 mm (7.24 x 10.51 inches)
A3		297 x 420 mm (11.69 x 16.54 inches)
A5		148 x 210 mm (5.83 x 8.27 inches)
A6		105 x 148 mm (4.13 x 5.83 inches)
B5	(JIS)	182 x 257 mm (7.17 x 10.12 inches)
B5	(ISO)	176 x 250 mm (6.93 x 9.84 inches)
B6	(ISO)	125 x 176 mm (4.92 x 6.93 inches)
16k		197 x 273 mm (7.75 x 10.75 inches)
16k		184 x 260 mm (7.24 x 10.23 inches)
16k		195 x 270 mm (7.68 x 10.63 inches)
8.5 x 13		216 x 330 mm (8.5 x 13 inches)
(custom)
Custom		(148 - 216) x (210 - 356) mm ((5.83 - 8.5) x
		(8.27 - 14) inches)

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Table 1-9 Supported envelopes and postcards

Size	Dimensions	Tray 1	Tray 2	Optional tray 3
Envelope #10	105 x 241 mm (4.13 x 9.49 inches)
Envelope DL	110 x 220 mm (4.33 x 8.66 inches)
Envelope C5	162 x 229 mm (6.93 x 9.84 inches)
Envelope B5	176 x 250 mm (6.7 x 9.8 inches)
Envelope	98 x 191 mm (3.9 x 7.5 inches)
Monarch

Media type and tray loading

Minimum media dimensions are 76 x 127 mm (3 x 5 inches).

Maximum media dimensions are 216 x 356 mm (8.5 x 14 inches).

Table 1-10 Tray 1 media information

Media type	Media specifications	Media quantity	Driver settings	Paper orientation
Paper and cardstock,	Range:	Maximum stack height:	Plain or unspecified	N/A
standard sizes	60 g/m2 (16 lb) bond to	10 mm (0.6 inch)
		Equivalent to 100
	163 g/m2 (43 lb) bond
		sheets of 75 g/m2 (20
		lb) bond.
Envelopes	Less than 60 g/m2 (16	Up to 10 envelopes	Envelope	Short edge leading,
	lb) bond to 90 g/m2 (24			flap on right side facing
	lb) bond			up
Labels	Maximum 0.23 mm	Maximum stack height:	Labels	Side to be printed on
	(0.009 in.) thick	10 mm (0.6 inch)		facing down
Transparencies	Minimum 0.13 mm	Maximum stack height:	Transparencies	Side to be printed on
	(0.005 in.) thick	10 mm (0.6 inch)		facing down
Heavy	0.13 mm (0.005 in.)	Maximum stack height:	Light glossy, glossy, or	Side to be printed on
	thick	10 mm (0.6 in.)	heavy glossy	facing down
Glossy	Range:	Maximum stack height:	Light glossy, glossy, or	Side to be printed on
	75 g/m2 (20 lb) bond to	10 mm (0.6 in.)	heavy glossy	facing down
	176 g/m2 (47 lb) bond
Cardstock	Range:	60 sheets	Cardstock	Side to be printed on
	163 g/m2 (43 lb) bond to			facing down
	176 g/m2 (47 lb) cover

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