HP Color LaserJet 2820/2830/2840
Service Manual
HP Color LaserJet 2820/2830/2840 all-in-one
Service Manual
Copyright and License
© 2004 Copyright Hewlett-Packard
Development Company, LP
Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.
The information contained in this document is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Part number Q3948-90943
Edition 1, 12/2004
Safety information
WARNING!
Potential Shock Hazard
Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.
Read and understand all instructions in the device user guide.
Observe all warnings and instructions marked on the product.
Use only a grounded electrical outlet when connecting the device to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician.
Do not touch the contacts on the end of any of the sockets on the device. Replace damaged cords immediately.
Unplug this product from wall outlets before cleaning.
Do not install or use this product near water or when you are wet.
Install the product securely on a stable surface.
Install the product in a protected location where no one can step on or trip over the power cord and where the power cord will not be damaged.
If the product does not operate normally, see the online User Guide.
Refer all servicing questions to qualified personnel.
Information regarding FCC Class B, Parts 15 and 68 requirements can be found in the device user guide.
Trademark Credits
Adobe Photoshop and PostScript are trademarks of Adobe Systems Incorporated.
Corel is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited.
Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation.
UNIX is a registered trademark of The Open Group.
ENERGY STAR® and the ENERGY STAR® logo are U.S. registered marks of the United States Environmental Protection Agency.
Table of contents
1 Product information |
|
Chapter contents..................................................................................................................................... |
1 |
Device configurations.............................................................................................................................. |
2 |
HP Color LaserJet 2820 all-in-one.......................................................................................... |
2 |
HP Color LaserJet 2830 all-in-one.......................................................................................... |
2 |
HP Color LaserJet 2840 all-in-one.......................................................................................... |
3 |
Device features........................................................................................................................................ |
4 |
Device parts............................................................................................................................................. |
6 |
Front view................................................................................................................................ |
6 |
Back view................................................................................................................................ |
6 |
Model and serial numbers...................................................................................................... |
7 |
Software components............................................................................................................................ |
12 |
System requirements............................................................................................................ |
12 |
Software and supported operating systems......................................................................... |
12 |
Software tips......................................................................................................................... |
14 |
Gaining access to the device features................................................................. |
14 |
Obtaining the latest printing software................................................................... |
14 |
Other print system software................................................................................. |
14 |
Software for Windows........................................................................................................... |
15 |
Printer drivers....................................................................................................... |
15 |
Using Help........................................................................................... |
15 |
Software for Macintosh......................................................................................................... |
15 |
HP Director........................................................................................................... |
15 |
PPDs (Mac OS 9.2.2)........................................................................................... |
15 |
PDEs (Mac OS 10.2 and 10.3)............................................................................ |
16 |
HP Toolbox........................................................................................................................... |
16 |
Embedded Web server (EWS)............................................................................................. |
16 |
Software installation.............................................................................................................. |
16 |
Typical installation................................................................................................ |
16 |
Minimum installation............................................................................................. |
17 |
Uninstalling the printing software.......................................................................................... |
17 |
Using Add or Remove Programs to uninstall....................................................... |
17 |
Uninstalling software for Macintosh..................................................................... |
18 |
Specifications......................................................................................................................................... |
19 |
Media specifications.............................................................................................................................. |
23 |
Supported media weights and sizes..................................................................................... |
23 |
General guidelines................................................................................................................ |
24 |
Paper and print media........................................................................................................... |
25 |
Special media print speeds................................................................................................... |
25 |
Printing and storage environment......................................................................................... |
26 |
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iii |
Envelopes............................................................................................................................. |
27 |
Envelope storage................................................................................................. |
27 |
Envelope construction.......................................................................................... |
27 |
Envelopes with double side-seams...................................................................... |
28 |
Envelopes with adhesive strips or flaps............................................................... |
28 |
Labels.................................................................................................................................... |
28 |
Transparencies..................................................................................................................... |
29 |
Hewlett-Packard limited warranty statement......................................................................................... |
30 |
Print Cartridge and Imaging Drum Limited Warranty Statement........................................................... |
31 |
Print-cartridge information .................................................................................................................... |
32 |
Refilled print cartridges......................................................................................................... |
32 |
HP LaserJet printing supplies............................................................................................... |
32 |
HP Printing Supplies Returns and Recycling Program information..................................... |
32 |
Regulatory statements........................................................................................................................... |
33 |
FCC Requirements (United States)...................................................................................... |
33 |
Telephone Consumer Protection Act (United States).......................................................... |
34 |
EU statement for telecom operation..................................................................................... |
34 |
New Zealand telecom statements........................................................................................ |
34 |
IC CS-03 requirements......................................................................................................... |
34 |
Declarations of conformity.................................................................................................... |
36 |
Declaration of conformity..................................................................................... |
36 |
Declaration of conformity..................................................................................... |
36 |
Country-/region-specific safety statements.......................................................................... |
38 |
Laser safety statement......................................................................................... |
38 |
Canadian DOC statement.................................................................................... |
38 |
Korean EMI statement......................................................................................... |
38 |
Finnish laser statement........................................................................................ |
39 |
2 Installation and operation |
|
Chapter contents................................................................................................................................... |
41 |
Operating environment ......................................................................................................................... |
42 |
Interface ports........................................................................................................................................ |
43 |
Control-panel features........................................................................................................................... |
44 |
Input trays.............................................................................................................................................. |
46 |
Output paths.......................................................................................................................................... |
47 |
Top output bin....................................................................................................................... |
47 |
Rear output bin..................................................................................................................... |
47 |
Loading media....................................................................................................................................... |
48 |
Loading tray 1....................................................................................................................... |
48 |
Loading optional tray 2......................................................................................................... |
49 |
Loading documents to scan.................................................................................................. |
50 |
HP Toolbox............................................................................................................................................ |
53 |
Viewing HP Toolbox.............................................................................................................. |
53 |
Status tab.............................................................................................................................. |
54 |
Fax tab.................................................................................................................................. |
54 |
Scan to tab............................................................................................................................ |
55 |
Troubleshooting tab.............................................................................................................. |
55 |
Documentation tab................................................................................................................ |
55 |
Device Settings pages.......................................................................................................... |
56 |
System Settings tab............................................................................................. |
56 |
iv |
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Print Settings tab.................................................................................................. |
57 |
Fax Settings tab................................................................................................... |
57 |
Copy Settings tab................................................................................................. |
57 |
Network Settings tab............................................................................................ |
57 |
HP Toolbox links................................................................................................................... |
58 |
Other links............................................................................................................................. |
58 |
Embedded Web server.......................................................................................................................... |
59 |
Features................................................................................................................................ |
59 |
3 Maintenance |
|
Chapter contents................................................................................................................................... |
61 |
Life expectancies of components.......................................................................................................... |
62 |
Cleaning the device............................................................................................................................... |
64 |
Cleaning the device exterior and scanner............................................................................ |
64 |
Cleaning the paper path....................................................................................................... |
65 |
Managing supplies................................................................................................................................. |
68 |
Supplies life........................................................................................................................... |
68 |
Checking and ordering supplies........................................................................................... |
68 |
To check status and order supplies using the control panel................................ |
68 |
To check status and order supplies using the HP Toolbox................................. |
69 |
Storing supplies.................................................................................................................... |
69 |
Replacing and recycling supplies......................................................................................... |
69 |
HP policy for non-HP supplies.............................................................................................. |
69 |
Resetting the device for non-HP supplies............................................................ |
69 |
HP fraud hotline.................................................................................................................... |
70 |
4 Theory of operation |
|
Chapter contents................................................................................................................................... |
71 |
Introduction............................................................................................................................................ |
72 |
Engine control system........................................................................................................................... |
76 |
Basic sequence of operation................................................................................................ |
76 |
Power-on sequence.............................................................................................................. |
78 |
Motors and fans.................................................................................................................... |
79 |
Laser/scanner system........................................................................................................................... |
80 |
Pickup and feed system........................................................................................................................ |
81 |
Optional tray 2....................................................................................................................... |
83 |
Jam detection........................................................................................................................ |
84 |
Photosensors and switches.................................................................................................. |
85 |
Solenoids and clutches......................................................................................................... |
87 |
Printed circuit assemblies..................................................................................................... |
89 |
Image-formation system........................................................................................................................ |
91 |
Image-formation process...................................................................................................... |
93 |
Latent-image-formation stage............................................................................................... |
94 |
Step 1: primary charging...................................................................................... |
94 |
Step 2: laser-beam exposure............................................................................... |
94 |
Developing stage.................................................................................................................. |
95 |
Step 3: auxiliary developing................................................................................. |
95 |
Step 4: developing............................................................................................... |
95 |
Transfer stage....................................................................................................................... |
96 |
Step 5: primary transfer........................................................................................ |
96 |
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v |
Step 6: secondary transfer................................................................................... |
96 |
Step 7: separation................................................................................................ |
97 |
Fusing stage......................................................................................................................... |
98 |
Step 8: fusing....................................................................................................... |
98 |
Step 9: roller charging (auxiliary transfer belt cleaning roller)............................. |
98 |
Step 10: roller charging (transfer-belt cleaning roller)......................................... |
99 |
Step 11: transfer belt cleaning............................................................................. |
99 |
Step 12: drum cleaning...................................................................................... |
100 |
Print cartridge...................................................................................................................... |
102 |
Imaging-drum E-label......................................................................................................... |
103 |
Scanner and ADF functions and operation......................................................................................... |
104 |
Scanner functions .............................................................................................................. |
104 |
Scanner operation............................................................................................................... |
104 |
ADF operation..................................................................................................................... |
105 |
ADF paper path and ADF sensors..................................................................................... |
105 |
ADF jam detection.............................................................................................................. |
106 |
Fax functions and operation................................................................................................................ |
107 |
PSTN operation.................................................................................................................. |
107 |
To receive faxes when you hear fax tones......................................................................... |
107 |
The fax subsystem.............................................................................................................. |
107 |
Formatter in the fax subsystem.......................................................................................... |
108 |
LIU in the fax subsystem.................................................................................................... |
108 |
Safety isolation................................................................................................... |
108 |
Safety-protection circuitry................................................................................... |
108 |
Data path............................................................................................................ |
109 |
Hook state.......................................................................................................... |
109 |
Downstream current detection........................................................................... |
109 |
Hook switch control............................................................................................ |
109 |
Ring detect......................................................................................................... |
110 |
Line current control............................................................................................ |
110 |
Billing (metering) tone filters.............................................................................. |
110 |
Fax page storage in flash memory..................................................................................... |
110 |
Stored fax pages................................................................................................ |
111 |
Advantages of flash memory storage ............................................................... |
111 |
5 Removal and replacement |
|
Chapter contents................................................................................................................................. |
113 |
Removal and replacement strategy .................................................................................................... |
114 |
Required tools..................................................................................................................... |
114 |
Screws................................................................................................................................ |
114 |
Electrostatic discharge........................................................................................................ |
115 |
Before performing service................................................................................................... |
116 |
After performing service...................................................................................................... |
116 |
Post-service tests................................................................................................................ |
116 |
Test 1 (print-quality test).................................................................................... |
116 |
Test 2 (copy-quality test).................................................................................... |
117 |
Test 3 (fax-quality test)....................................................................................... |
117 |
Test 4 (memory-card test).................................................................................. |
117 |
Parts removal order............................................................................................................ |
118 |
User-replaceable parts........................................................................................................................ |
119 |
vi |
ENWW |
Replacing the print cartridges............................................................................................. |
119 |
Replacing the imaging drum............................................................................................... |
121 |
Replacing the ADF.............................................................................................................. |
123 |
Replacing the ADF pickup-roller assembly ........................................................................ |
124 |
Removing the ADF separation pad.................................................................................... |
130 |
Replacing the ADF scanner glass...................................................................................... |
132 |
Replacing the fuser assembly............................................................................................. |
133 |
Replacing the control-panel bezel...................................................................................... |
134 |
Replacing the tray 1 pickup roller and separation pad....................................................... |
135 |
Covers................................................................................................................................................. |
142 |
Removing the left cover...................................................................................................... |
142 |
Removing the right cover.................................................................................................... |
145 |
Removing the right rear cover............................................................................................ |
146 |
Removing the scanning assembly...................................................................................... |
148 |
Removing the left rear cover............................................................................................... |
153 |
Removing the left upper cover............................................................................................ |
153 |
Removing the right upper cover.......................................................................................... |
155 |
Replacing the memory-card assembly (HP Color LaserJet 2840 all-in-one only)............. |
157 |
Removing the input/output (I/O) cover................................................................................ |
158 |
Removing the back cover................................................................................................... |
161 |
Removing the top cover assembly..................................................................................... |
162 |
Removing the upper multipurpose cover............................................................................ |
165 |
Removing the density sensor and top-of-page sensor....................................................... |
167 |
Removing the multipurpose roller cover............................................................................. |
168 |
Removing the lower multipurpose cover............................................................................ |
169 |
Main assemblies.................................................................................................................................. |
172 |
Removing the control panel................................................................................................ |
172 |
Removing the left support assembly.................................................................................. |
173 |
Removing the right support assembly................................................................................ |
174 |
Removing the laser/scanner assembly............................................................................... |
175 |
Removing the transfer-roller plate...................................................................................... |
177 |
Removing the transfer roller............................................................................................... |
178 |
Removing the formatter assemblies................................................................................... |
180 |
Removing the formatter cage............................................................................. |
180 |
Removing the formatter and line interface unit (LIU)......................................... |
182 |
Removing the E-label reader (for imaging-drum E-labels)................................................. |
185 |
Removing the DC controller................................................................................................ |
187 |
Removing the top plate....................................................................................................... |
189 |
Removing the gear assembly............................................................................................. |
192 |
Removing the waste-toner sensor...................................................................................... |
195 |
Removing the rotary-drive assembly.................................................................................. |
196 |
Removing the print-cartridge carousel................................................................................ |
199 |
Aligning the carousel gears................................................................................................ |
203 |
Removing the registration-roller assembly......................................................................... |
204 |
Removing the toner-catch tray............................................................................................ |
204 |
Removing the feed-drive shaft and belts............................................................................ |
205 |
Removing the power supply cover plate............................................................................. |
214 |
Removing the paper-top sensor......................................................................................... |
218 |
Removing the fuser-wrap sensor........................................................................................ |
219 |
Motors and fans................................................................................................................................... |
222 |
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vii |
Removing the fuser motor.................................................................................................. |
222 |
Removing the carousel-engagement motor....................................................................... |
223 |
Removing the air duct and fan............................................................................................ |
223 |
Printed circuit assemblies (PCAs)....................................................................................................... |
225 |
Removing the sub-high-voltage transformer PCA.............................................................. |
225 |
Removing the high-voltage transformer PCA..................................................................... |
226 |
Removing the low-voltage PCA.......................................................................................... |
226 |
Trays.................................................................................................................................................... |
229 |
Removing tray 1 (multipurpose tray).................................................................................. |
229 |
Removing optional tray 2 (250-sheet tray)......................................................................... |
230 |
Removing the optional tray 2 pickup roller......................................................................... |
233 |
Replacing the optional tray 2 separation pad..................................................................... |
235 |
6 Troubleshooting |
|
Support strategy.................................................................................................................................. |
238 |
Troubleshooting process..................................................................................................................... |
239 |
Troubleshooting checklist................................................................................................... |
239 |
Control-panel messages...................................................................................................................... |
244 |
Alert and warning messages.............................................................................................. |
244 |
Critical error messages....................................................................................................... |
253 |
Clearing jams....................................................................................................................................... |
256 |
Media jams occur in the device.......................................................................................... |
256 |
Tips to avoid media jams .................................................................................. |
256 |
Where to look for jams....................................................................................... |
256 |
To clear a media jam inside the device............................................................. |
257 |
To clear output area jams.................................................................................. |
258 |
Media jams occur in the automatic document feeder (ADF).............................................. |
260 |
To clear a media jam from the automatic document feeder (ADF) .................. |
260 |
Print problems...................................................................................................................................... |
263 |
Print quality problems......................................................................................................... |
263 |
Improving print quality........................................................................................ |
263 |
Understanding print-quality settings.................................................. |
263 |
To temporarily change print-quality settings..................... |
263 |
To change print-quality settings for all future jobs............ |
263 |
Identifying and correcting print defects.............................................................. |
263 |
Print-quality checklist......................................................................... |
264 |
General print quality issues............................................................... |
265 |
Solving issues with color documents................................................ |
271 |
Media-handling problems................................................................................................... |
272 |
Print-media guidelines........................................................................................ |
272 |
Solving print-media problems............................................................................ |
273 |
Performance problems....................................................................................................... |
274 |
Scan problems..................................................................................................................................... |
276 |
Solving scanned image problems....................................................................................... |
276 |
Scan quality problems........................................................................................................ |
277 |
Preventing problems.......................................................................................... |
277 |
Solving scan-quality problems........................................................................... |
278 |
Scan-specific error messages............................................................................................ |
279 |
Copy problems..................................................................................................................................... |
280 |
Preventing problems........................................................................................................... |
280 |
viii |
ENWW |
Image problems.................................................................................................................. |
280 |
Media-handling problems................................................................................................... |
282 |
Performance problems....................................................................................................... |
283 |
Fax problems....................................................................................................................................... |
285 |
Problems receiving faxes.................................................................................................... |
285 |
Problems sending faxes..................................................................................................... |
287 |
Voice call problems............................................................................................................. |
288 |
Media-handling problems................................................................................................... |
289 |
Performance problems....................................................................................................... |
289 |
Memory card problems........................................................................................................................ |
291 |
Missing or wrong files......................................................................................................... |
291 |
Index page not printing....................................................................................................... |
291 |
Proof sheet not printing....................................................................................................... |
292 |
Proof sheet not scanning.................................................................................................... |
292 |
Issues with photo printing................................................................................................... |
293 |
Functional tests.................................................................................................................................... |
295 |
Engine test.......................................................................................................................... |
295 |
Half self-test check.............................................................................................................. |
296 |
Heating element test........................................................................................................... |
296 |
Cartridge high-voltage contact test..................................................................................... |
299 |
Paper-path test................................................................................................................... |
299 |
Service-mode functions....................................................................................................................... |
301 |
NVRAM initialization........................................................................................................... |
301 |
Secondary service menu.................................................................................................... |
301 |
To print secondary service reports..................................................................... |
303 |
Troubleshooting tools.......................................................................................................................... |
306 |
Device pages and reports................................................................................................... |
306 |
Demo page......................................................................................................... |
306 |
Configuration page............................................................................................. |
306 |
Supplies Status page......................................................................................... |
306 |
Usage page........................................................................................................ |
306 |
Engine-test page................................................................................................ |
307 |
Error log.............................................................................................................. |
307 |
Fax reports.......................................................................................................................... |
307 |
Fax activity log................................................................................................... |
307 |
Fax call report.................................................................................................... |
307 |
T.30 protocol trace............................................................................................. |
308 |
HP Toolbox......................................................................................................................... |
317 |
To view HP Toolbox........................................................................................... |
317 |
Troubleshooting tab........................................................................................... |
317 |
Service menu...................................................................................................................... |
318 |
Restoring the factory-set defaults...................................................................... |
318 |
Cleaning the paper path..................................................................................... |
318 |
Setting the scanner bulb power save time......................................................... |
319 |
Reducing paper curl........................................................................................... |
319 |
Service-only tools................................................................................................................ |
320 |
Timing charts...................................................................................................... |
320 |
Locations of connectors..................................................................................... |
322 |
DC controller connections.................................................................................. |
325 |
Printer calibration............................................................................................... |
326 |
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ix |
Repetitive image defect ruler............................................................................. |
327 |
Main wiring diagram........................................................................................... |
328 |
Updating or recovering the firmware code.......................................................................................... |
330 |
Firmware update by using flash executable....................................................................... |
330 |
Firmware-recovery DIMM................................................................................................... |
330 |
7 Parts and diagrams |
|
Chapter contents................................................................................................................................. |
333 |
Ordering parts and supplies................................................................................................................ |
334 |
Parts.................................................................................................................................... |
334 |
Related documentation and software................................................................................. |
334 |
Supplies.............................................................................................................................. |
334 |
Accessories......................................................................................................................................... |
335 |
Accessories......................................................................................................................... |
335 |
Replacement kits................................................................................................................ |
337 |
Automatic document feeder and scanner assembly.......................................................... |
339 |
Assembly locations (1 of 2)................................................................................................. |
342 |
Assembly locations (2 of 2)................................................................................................. |
344 |
Covers................................................................................................................................................. |
346 |
Internal assemblies.............................................................................................................................. |
350 |
Printed circuit assemblies (PCAs)....................................................................................................... |
380 |
Alphabetical parts list........................................................................................................................... |
382 |
Numerical parts list.............................................................................................................................. |
399 |
Index.................................................................................................................................................................... |
417 |
x |
ENWW |
●Device configurations
●Device features
●Device parts
●Software components
●Specifications
●Media specifications
●Hewlett-Packard limited warranty statement
●Print Cartridge and Imaging Drum Limited Warranty Statement
●Print-cartridge information
●Regulatory statements
ENWW |
Chapter contents 1 |
The device is available in the following configurations.
The HP Color LaserJet 2820 all-in-one printer, scanner, copier is a four-color laser printer that prints letter-size pages up to 20 pages per minute (ppm) in black-and-white, A4-size pages up to 19 ppm, and it prints letter/A4-size pages up to 4 ppm in color. It includes a PCL 6 printer driver and has HP postscript level 3 emulation.
■Trays. The device comes with a multipurpose tray (tray1) that holds up to 125 sheets of 20 lb. paper or 10 envelopes.
■Print cartridges. This model comes standard with color print cartridges (cyan, yellow, and magenta) that can print up to 2,000 pages at 5% coverage. It comes with a black print cartridge that can print up to 5,000 pages at 5% coverage. (A typical business letter has 5% coverage.)
■Connectivity. The device provides a Hi-Speed universal serial bus (USB) 2.0 port and includes a 10/100Base-T network port.
■Memory. The device comes standard with a 96-megabyte (MB) random access memory (RAM).
■Paper handling. The device comes with a flatbed scanner and a 50-page automatic document feeder (ADF).
■Expandability. The device has one available DIMM slot for memory expansion and additional font support. The memory is expandable to 224 MB.
The HP Color LaserJet 2830 all-in-one printer, scanner, fax, copier has the same features as the HP Color LaserJet 2820 all-in-one, and it includes a V.34 fax modem and a 4 MB flash fax-storage memory. Also, this model comes standard with high-capacity color print cartridges that can print up to 4,000 pages at 5% coverage.
2 Chapter 1 Product information |
ENWW |
The HP Color LaserJet 2840 all-in-one printer, scanner, fax, copier has the same features as the HP Color LaserJet 2830 all-in-one, and also includes a 250-sheet tray (tray 2) for standard sizes. This model features rated memory-card slots as well.
ENWW |
Device configurations 3 |
Table 1-1 HP Color LaserJet 2820/2830/2840 all-in-one features
Feature |
Description |
|
|
|
|
Color printing |
■ Provides laser printing in full color by using the four process colors: cyan, |
|
|
magenta, yellow, and black (CMYK). |
|
|
|
|
Copy |
■ Provides full-color copying from the letter/A4-sized scanner glass. |
|
|
■ Includes an automatic document feeder (ADF) that allows faster, more |
|
|
efficient copy jobs with multiple-page documents. |
|
|
|
|
Fax |
■ The HP Color LaserJet 2830/2840 all-in-one models include full-functionality |
|
|
fax capabilities with a V.34 fax, including a phone book, fax polling, and |
|
|
delayed-fax features. |
|
|
|
|
Scan |
■ Provides 1200 pixels per inch (ppi), 24-bit full-color scanning from letter/A4- |
|
|
sized scanner glass. |
|
|
■ Includes automatic document feeder (ADF) that allows faster, more efficient |
|
|
scan jobs with multiple-page documents. |
|
|
|
|
Fast print speed |
■ Prints in black on letter-size paper up to 20ppm and on A4-size paper up to |
|
|
19 ppm. Prints in color on A4/letter up to 4 ppm. |
|
|
|
|
Excellent print quality |
■ Provides true 600 by 600 dots per inch (dpi) with Image Ret 2400 text and |
|
|
graphics. |
|
|
■ Offers adjustable settings to optimize print quality. |
|
|
■ The HP UltraPrecise print cartridge has a finer toner formulation that provides |
|
|
sharper text and graphics. |
|
|
|
|
Printer driver features |
■ Provides fast printing performance, built-in Intellifont and TrueType scaling |
|
|
technologies, and advanced imaging capabilities are benefits of the PCL 6 |
|
|
printer language. |
|
|
|
|
Automatic language-switching |
■ The device automatically determines and switches to the appropriate printer |
|
|
language (such as PostScript® or PCL 6) for the print job. |
|
|
|
|
Interface connections |
■ Includes a Hi-Speed USB 2.0 port (not supported for Windows NT®). |
|
|
■ Includes a 10/100 ethernet (RJ45) network port. |
|
|
|
|
Networking |
■ Provides TCP/IP |
|
|
■ |
LPD |
|
■ |
9100 |
|
|
|
4 Chapter 1 Product information |
ENWW |
Table 1-1 HP Color LaserJet 2820/2830/2840 all-in-one features (continued)
Feature |
Description |
Memory card slot (HP Color LaserJet The device can read the following memory-card types:
2840 all-in-one only)
■CompactFlash
■Ultra CompactFlash
■Smart Media
■Memory Stick
■Secure Digital
■Multi Media Card
■XD Card
|
For more information, see the device user guide. |
|
|
Enhanced memory and memory |
■ The device comes with 96 MB of memory and can be expanded to 224 MB |
expansion |
by using the DIMM slot. Most documents can be printed with the standard |
|
amount of memory with the aid of Memory Enhancement technology (MEt). |
|
MEt automatically compresses data, virtually doubling the device memory |
|
and accommodating more complex printing with the available memory. |
|
|
Energy savings |
■ The device automatically conserves electricity by substantially reducing |
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power consumption when it is not printing. |
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■ As an ENERGY STAR® partner, Hewlett-Packard Company has determined |
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that this product meets ENERGY STAR® guidelines for energy efficiency. |
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ENERGY STAR® is a U.S. registered service mark of the United States |
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Environmental Protection Agency. |
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Economical printing |
■ N-up printing (printing more than one page on a sheet) and two-sided printing |
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using manual duplexing saves paper. |
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Supplies |
■ Provides a Supplies Status page with print-cartridge and imaging-drum |
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gauges that show the supply levels that remain. For HP supplies only. |
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■ Uses a no-shake cartridge design. |
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■ Provides authentication for HP print cartridges. |
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■ Offers an online supplies-ordering feature through HP Toolbox. |
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Accessibility |
■ Includes an online user guide that is compatible with text screen-readers. |
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■ Provides print cartridges and an imaging drum that can be installed and |
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removed by using one hand. |
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■ All doors and covers can be opened by using one hand. |
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Device features 5 |
Before using the device, familiarize yourself with the parts of the device.
1Power switch
2 Top (face-down) output bin
3 Control panel
4 Scanner release button
5 Memory card slots (HP Color LaserJet 2840 all-in-one only)
6 Tray 1
7 Tray 2 (included with the HP Color LaserJet 2840 all-in-one only)
8Memory cover
9 Fax ports (HP Color LaserJet 2830/2840 all-in-one models only)
10 Hi-Speed USB 2.0 port
11 Network port
12 ADF output bin
13 ADF input tray
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14 Rear (face-up) output door
15 Power connector
16 Tray 2 paper-length adjustment control
The model number and serial number are listed on an identification label located underneath the top door.
The label contains information about the country/region of origin and the revision level, manufacturing date, production code, and production number of the product. The label also contains power rating and regulatory information.
Figure 1-1 HP Color LaserJet 2820/2830/2840 all-in-one identification labels (1 of 12)
Figure 1-2 HP Color LaserJet 2820/2830/2840 all-in-one identification labels (2 of 12)
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Device parts 7 |
Figure 1-3 HP Color LaserJet 2820/2830/2840 all-in-one identification labels (3 of 12)
Figure 1-4 HP Color LaserJet 2820/2830/2840 all-in-one identification labels (4 of 12)
Figure 1-5 HP Color LaserJet 2820/2830/2840 all-in-one identification labels (5 of 12)
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Figure 1-6 HP Color LaserJet 2820/2830/2840 all-in-one identification labels (6 of 12)
Figure 1-7 HP Color LaserJet 2820/2830/2840 all-in-one identification labels (7 of 12)
Figure 1-8 HP Color LaserJet 2820/2830/2840 all-in-one identification labels (8 of 12)
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Device parts 9 |
Figure 1-9 HP Color LaserJet 2820/2830/2840 all-in-one identification labels (9 of 12)
Figure 1-10 HP Color LaserJet 2820/2830/2840 all-in-one identification labels (10 of 12)
Figure 1-11 HP Color LaserJet 2820/2830/2840 all-in-one identification labels (11 of 12)
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Figure 1-12 HP Color LaserJet 2820/2830/2840 all-in-one identification labels (12 of 12)
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Device parts 11 |
To run the device software on your computer, the computer must meet the following minimum requirements:
Windows-based systems
■Windows NT 4.0: Pentium II processor (Pentium III or greater recommended), 64 MB RAM, 10 MB hard disk space, SVGA 800x600 16-bit color display (print driver only)
■Windows 98 SE, Millennium Edition (Me): Pentium II processor (Pentium III or greater recommended), 64 MB RAM, 100 MB hard disk space, SVGA 800x600 16-bit color display, Internet Explorer v5.01 SP2 or greater (print driver, scan driver only)
■Windows 2000, XP (32-bit home and professional versions): Pentium II processor (Pentium III or greater recommended), 192 MB RAM, 550 MB hard disk space, SVGA 800x600 16-bit color display (full install)
Mac-based systems
■Mac OS 9.2.2: G3 or greater, 64 MB RAM, 30 MB disk space, SVGA 800x600 16-bit color display (full install)
■Mac OS X - 10.2.8 or 10.3.x: G4, G5 processor or greater, 128 MB RAM, 30 MB disk space, SVGA 800x600 16-bit color display (full install)
For easy device setup and access to the full range of device features, HP strongly recommends that the user installs the software that is provided. Not all software is available in all languages. See the device getting started guide for installation instructions, and see the Readme file for the latest software information.
The most recent drivers, additional drivers, and other software are available from the Internet and other sources. If the user does not have access to the Internet, see Ordering parts and supplies.
The device supports the following operating systems:
■Microsoft Windows 98 SE, Windows 2000, Windows Me, and Windows XP (32-bit)
■Windows NT 4.0 and Windows XP (64-bit): driver only, other device software is not available
■Macintosh OS 9.2.2 and OS 10.2 and 10.3
■UNIX™, Linux, and OS/2 (limited functionality)
■Windows Server 2003 (printer driver, only from the Web)
The following tables list the software that is available for each operating system. Full software installation is available only for Windows 2000 and Windows XP systems that meet the recommended system requirements.
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Table 1-2 HP Color LaserJet 2820/2830/2840 all-in-one software
Feature |
Windows |
Windows 98 |
Windows NT Macintosh |
Macintosh |
UNIX, Linux OS/2 |
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2000, XP1 |
SE, Me |
OS 9.2.2 |
OS 10.2, 10.3 |
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Windows
Installer
PCL 6 printer driver
PS printer driver
Scanning software
HP Toolbox software
Macintosh
Installer
Fax software— HP Color LaserJet 2830/2840 all- in-one models only
Storage driver (memory card) —HP Color LaserJet 2840 all-in-one only
Device
Configuration
Utility
HP Director
HP Image Zone
HP Document
Viewer
Macintosh PostScript printer description (PPD) and printer dialog extensions (PDE)
IBM drivers
2
Model scripts
3
1The 64-bit version of Windows XP supports printer drivers only.
2Available on the HP Web site.
3Available on the HP Web site. Not specific to this device.
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Software components 13 |
The following are some tips for working with the device software.
The device features are available in the printer driver. Some features such as custom paper sizes and page orientation might also be available in the program that is being used to create a file. Change settings in the program, if possible, because changes that are made in the program override changes that are made in the printer driver.
Gain access to advanced device features through the printer driver (or the Print dialog box for Macintosh operating systems). To open a Windows print driver, complete the following steps:
1On the Windows taskbar, click Start, click Settings, and then click Printers.
● In Windows XP (corporate version), click Start, and then click Printers and Faxes. A dialog box opens.
2Right-click the printer that you want to modify, and then select Printing Preferences.
The driver opens so that you can make changes.
A number of device features and functions are also available through HP Toolbox (not available for Macintosh). For more information about HP Toolbox, see HP Toolbox.
The device CD-ROMs include the HP Scanning software. For more information about the HP Scanning software, see the software online Help.
When you want to check for and install upgrades to the software, you can download drivers from the World Wide Web.
To download drivers
1Go to http://www.hp.com. Click the support & drivers block.
2Type color laserjet 2800 as the product name.
3Select the device model that the customer has.
4Select the correct OS and the desired software.
The Web page for the drivers might be in English, but you can download the drivers themselves in several languages.
If the user does not have Internet access, contact HP Customer Care. See Ordering parts and supplies or the flyer that came in the device box. See the Readme file for additional release information.
The device CD-ROMs include the HP Scanning software. See the Readme file that is provided on the HP Color LaserJet 2820/2830/2840 all-in-one CD-ROMs for additional included software and for supported languages.
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When the user installs the software for Windows, the user can directly connect the device to a computer by using a USB cable, or the user can connect the device to the network by using the internal print server. See the device getting started guide for installation instructions, and see the Readme file for the latest software information.
The following software is available to all users of the device, whether the device was connected directly to a computer by using a USB cable, or whether the device was connected to the network by using a print server.
A printer driver is a software component that provides access to device features and provides the means for the computer to communicate with the device. For help using the printer driver, see Using Help.
Select a printer driver based on the way the customer uses the device.
■Use the PCL 6 printer driver to take full advantage of the device features.
■Use the PostScript (PS) printer driver for compatibility with PS needs. Certain device features are not available in this printer driver.
The device automatically switches between HP postscript level 3 emulation and PCL printer languages depending on the driver selected.
The printer driver has Help dialog boxes that can be activated from the Help button in the printer driver, the F1 key on the computer keyboard, or the question mark symbol (?) in the upper-right corner of the printer driver. These Help dialog boxes give detailed information about the specific printer driver. Help for the printer driver is separate from the Help for the software program.
For Mac 9.2.2, the Apple LaserWriter 8 driver must be installed in order to use the PPD file. Use the Apple LaserWriter 8 driver that came with the Macintosh computer. For Mac OS 10.2 and 10.3, use the Print Center to print.
The device includes the following software for Macintosh computers.
HP Director is a software program that is used when working with documents. When the document is loaded into the automatic document feeder (ADF) and the computer is connected directly to the device, HP Director appears on the computer screen to initiate faxing or scanning, or to change settings on the device through the Macintosh Configure Device application.
Also included is the HP all-in-one Setup Assistant, which sets up the fax and print queues.
PostScript printer descriptions (PPDs), in combination with the LaserWriter driver, provide access to the device features and allow the computer to communicate with the device. An installation program for the PPDs is provided on the HP Color LaserJet 2820/2830/2840 all-in-one CD-ROM for Macintosh.
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Software components 15 |
Printer dialog extensions (PDEs) are code plug-ins that provide access to device features, such as information about the number of copies, two-sided printing, and quality settings. An installation program for the PDEs and other software is provided on the HP Color LaserJet 2820/2830/2840 all- in-one CD-ROM for Macintosh.
You must perform a complete software installation to use HP Toolbox.
HP Toolbox provides links to device status information and help information, such as the device user guide, and tools for diagnosing and solving problems. See HP Toolbox for more information.
NOTE For Macintosh computers, HP Toolbox is not supported.
The EWS is a Web-based interface that provides simple access to device status and device configurations, including network configurations and Smart Printing Supplies (SPS) functionality.
You can gain access to the EWS through the network connection to the device. Type the device IP address in a Web browser to display the device EWS homepage in the browser. From the homepage, you can use the tabs and left navigation menu to check the status of the device, configure the device, or check the status of the supplies.
Supported browsers include:
■Internet Explorer 5.0 or later
■Netscape Navigator 4.75 or later
■Opera 6.05 or later
■Safari 1.2 or later
Use the CD-ROMs that came with the device to install the software for the proper operating system.
If your computer meets the recommended minimum requirements, you have two options when installing the software.
NOTE This option is not available if your computer does not meet the minimum requirements. For more information about the minimum requirements, see the box in which the device was packed.
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This is the recommended installation option. Select this option to install the software needed to print and scan from your computer, plus the following programs:
■HP Toolbox: This program lets you easily monitor and set up the device settings from your computer, and it offers device Help and troubleshooting. With HP Toolbox, you have desktop access to the device fax phone book and logs.
For more information about HP Toolbox, see HP Toolbox.
■HP Image Zone: This program lets you view, manage, and edit images, it lets you load images directly from a camera or memory card, and it helps you share those images with others. It also includes programs for scanning and for producing creative projects, such as brochures and flyers.
For more information about HP Image Zone, see the HP Image Zone online Help after you have installed the software.
■HP Document Viewer: This program lets you view and annotate PDF and TIFF files, and it lets you export documents to other software programs. It also includes optical character recognition (OCR) software that lets you scan paper documents and convert them into electronic documents that can be edited.
For more information about HP Document Viewer, see the HP Document Viewer online Help after you have installed the software.
Windows 98 SE and Windows Me operating systems, as well as systems with insufficient memory (see System requirements), must perform a minimum installation to ensure that your computer continues to operate at optimal levels.
This procedure installs the software necessary to print and scan from your computer. You will not be able to scan from the device, however. For the HP Color LaserJet 2840 all-in-one printer, scanner, fax, copier, the minimum installation also allows you to view memory cards in the device from Windows Explorer.
Uninstall software by using the following directions for your operating system.
Use the Add or Remove Programs method in Windows to remove the device software. This method does not require you to have the software CD.
1Click Start, point to Settings, and click Control Panel.
● In Windows XP, click Start, and then click Control Panel
2Double-click Add or Remove Programs.
3Scroll through the list of software programs and click HP Color LaserJet 2820/2830/2840 all-in- one.
4Click Remove.
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Software components 17 |
To remove the printing software from your Macintosh, open the Finder, navigate to Applications/HP LaserJet aio/HP Uninstaller, and then run the application.
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