HP Color Laserjet CM4540 service manual

4 (2)

COLOR LASERJET ENTERPRISE CM4540

MFP SERIES

Service Manual

HP Color LaserJet Enterprise CM4540

MFP Series

Service Manual

Development Company, L.P.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Part number: CC419-90987

Edition 1, 10/2010

Trademark Credits

Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated.

Corel® is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited.

Intel® Core™ is a trademark of Intel Corporation in the U.S. and other countries.

Java™ is a US trademark of Sun

Microsystems, Inc.

Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.

PANTONE® is Pantone, Inc's checkstandard trademark for color.

UNIX® is a registered trademark of The Open Group.

ENERGY STAR® and the ENERGY STAR® mark are registered U.S. marks.

Conventions used in this guide

TIP: Tips provide helpful hints or shortcuts.

NOTE: Notes provide important information to explain a concept or to complete a task.

CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product.

WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury, catastrophic loss of data, or extensive damage to the product.

ENWW

iii

Conventions used in this guide

ENWW

Table of contents

1 Theory of operation ..........................................................................................................	1
Basic operation ........................................................................................................................	2
Sequence of operation ...............................................................................................	4
Engine-control system ................................................................................................................	5
DC controller ............................................................................................................	6
Solenoids ..................................................................................................	6
Clutches ....................................................................................................	7
Switches ...................................................................................................	7
Sensors .....................................................................................................	8
Motors ......................................................................................................	9
Fans ......................................................................................................................	10
High-voltage power supply .......................................................................................	12
Low-voltage power supply ........................................................................................	14
Overcurrent/overvoltage protection ............................................................	15
Safety .....................................................................................................	15
Voltage detection .....................................................................................	15
Sleep (powersave) mode ...........................................................................	15
Low-voltage power supply failure ...............................................................	16
Fuser control ...........................................................................................................	16
Fuser temperature control ..........................................................................	17
Fuser sleeve temperature protection ............................................................	17
Failure detection ......................................................................................	19
Fuser unit identification .............................................................................	19
Fuser unit life detection .............................................................................	20
Laser/scanner system .............................................................................................................	21
Laser/scanner failure ...............................................................................................	22
Protective-glass cleaners ...........................................................................................	22
Image-formation system ...........................................................................................................	24
Image-formation process ..........................................................................................	26
Step 1: Pre-exposure .................................................................................	27
Step 2: Primary charging ..........................................................................	27
Step 3: Laser-beam exposure .....................................................................	28

ENWW

Step 4: Development ................................................................................	28
Step 5: Primary transfer ............................................................................	29
Step 6: Secondary transfer ........................................................................	29
Step 7: Separation ...................................................................................	30
Step 8: Fusing .........................................................................................	30
Step 9: ITB cleaning .................................................................................	31
Step 10: Drum cleaning ............................................................................	31
Print cartridge .........................................................................................................	31
Developing-roller engagement and disengagement .....................................................	33
Intermediate transfer belt (ITB) unit .............................................................................	34
Primary-transfer-roller engagement and disengagement .................................	35
ITB cleaning ............................................................................................	37
Calibration .............................................................................................................	37
Color-misregistration control ......................................................................	38
Image-stabilization control .........................................................................	39
Pickup, feed, and delivery system .............................................................................................	40
Pickup-and-feed unit ................................................................................................	44
Cassette pickup ........................................................................................	44
Cassette-presence detection ........................................................	45
Cassette lift operation and cassette paper-presence detection .........	46
Cassette multiple-feed prevention .................................................	47
Multipurpose tray pickup ...........................................................................	47
Paper feed ..............................................................................................	48
Skew-feed prevention .................................................................	50
Paper detection .........................................................................	50
Feed speed control ....................................................................	51
Fusing and delivery unit ...........................................................................................	52
Loop control ............................................................................................	52
Pressure-roller pressurization control ...........................................................	54
Duplexing unit ........................................................................................................	55
Duplexing reverse and feed control ............................................................	55
Duplex print operation ..............................................................................	56
Jam detection ........................................................................................................................	58
Optional paper feeders ..........................................................................................................	61
Motor control ..........................................................................................................	63
Paper-feeder pickup and feed operation ....................................................................	64
Paper-size detection and cassette-presence detection ...................................................	66
Paper-feeder cassette lift operation ............................................................................	67
Paper feeder jam detection .......................................................................................	68
Document feeder/scanner assembly .........................................................................................	70
Scanner subsystem ..................................................................................................	70

ENWW

Document feeder/scanner motor and fan control .........................................................	71
Legal detection sensor sequence ...............................................................................	72
Fan timing sequence ................................................................................................	72
Optical assembly operation ......................................................................................	73
Image data path .....................................................................................................	73
Document feeder/scanner paper path and sensors ......................................................	74
Document feeder pick mechanism .............................................................................	75
3-bin stapling mailbox ............................................................................................................	76
Motor control ..........................................................................................................	78
Failure detection .....................................................................................................	79
Delivery operation ...................................................................................................	80
Staple operation ......................................................................................	81
Stapler ....................................................................................................	86
Output bin 3 lift operation .........................................................................	87
Stacker mode .........................................................................................................	88
Mailbox/job separator mode ...................................................................................	89
Jam Detection .........................................................................................................	90
Automatic Delivery ..................................................................................................	91
2 Removal and replacement ..............................................................................................	93
Introduction ...........................................................................................................................	94
Removal and replacement strategy ...........................................................................................	94
Electrostatic discharge ............................................................................................................	95
Required tools ........................................................................................................................	95
Before performing service .......................................................................................................	96
After performing service ..........................................................................................................	96
Post-service test ......................................................................................................................	97
Print-quality test .......................................................................................................	97
Parts removal order ................................................................................................................	98
Customer self repair (CSR) components ...................................................................................	100
Control panel .......................................................................................................	100
Print cartridges ......................................................................................................	103
Toner-collection unit ...............................................................................................	104
Formatter PCA ......................................................................................................	106
Fax card ..............................................................................................................	107
Remove the fax card ...............................................................................	107
Hard drive ...........................................................................................................	108
Remove the hard drive ............................................................................	108
Tray ....................................................................................................................	111
Fuser ...................................................................................................................	112
Feed and separation rollers (Trays 2-5) ....................................................................	113

ENWW

vii

Pickup roller (Tray 1) .............................................................................................	114
Reinstalling the pickup roller (Tray 1) .......................................................................	117
Secondary transfer roller ........................................................................................	118
Reinstall the transfer roller .......................................................................	119
Intermediate transfer belt (ITB) .................................................................................	120
Standard output bin ...............................................................................................	123
Output bin bezel ...................................................................................................	124
Remove the output bin bezel ....................................................................	124
ASY-TRY-F-BASE-SP (document feeder tray extender) ..................................................	124
ASY-CVR-FE-PICK-SP (pickup roller cover) .................................................................	125
ASY-ROL-FE-FEED-SP (pickup roller) ..........................................................................	125
ASY-HLD-REV-PAD-SP (pickup roller pad) and ASY-SP-REV-SPR (spring) .........................	126
External panels, covers, and doors .........................................................................................	127
Identification and location ......................................................................................	127
S-CVR-REAR (scanner rear cover) .............................................................................	128
ASY-CVR-F-SP (document feeder front cover) .............................................................	129
ASY-CVR-F-R-SP (document feeder rear cover) ...........................................................	131
S-CVR-LEFT (scanner left cover) ................................................................................	133
Fan cover .............................................................................................................	134
Remove the fan cover .............................................................................	135
Lower-left cover .....................................................................................................	136
Left cover .............................................................................................................	137
Remove the left cover ..............................................................................	137
Right-front cover ....................................................................................................	138
Remove the right-front cover .....................................................................	138
Reinstall the power button ........................................................	139
Front-door assembly ..............................................................................................	140
Remove the front-door assembly ...............................................................	140
Right-rear cover ....................................................................................................	143
Remove the right-rear cover .....................................................................	143
Rear cover ...........................................................................................................	144
Remove the rear cover ............................................................................	144
Right-door assembly ..............................................................................................	145
Document feeder ..................................................................................................................	150
ASY-LVR-FE-EMP-SP (paper present flag) ...................................................................	150
Document feeder ...................................................................................................	151
Remove the document feeder ...................................................................	151
Reinstall the document feeder ...................................................................	152
ASY-CVR-FE-FEED-SP (document feeder jam-access cover) ...........................................	153
Remove the ASY-CVR-FE-FEED-SP (document feeder jam-access cover) ...........	153
ASY-TRY-SP (tray assembly) ....................................................................................	155

viii

ENWW

Remove the ASY-TRY-SP (tray assembly) ....................................................	155
ASY-FRM-RE-FEED-SP (internal assembly) ..................................................................	157
Remove ASY-FRM-RE-FEED-SP (internal assembly) .......................................	157
ASY-PBA-RELAY-SB (document feeder PCA) ...............................................................	159
Remove the ASY-PBA-RELAY-SB (document feeder PCA) ...............................	159
ASM-IF-SP (document feeder cable) .........................................................................	160
Remove the ASM-IF-SP (document feeder cable) .........................................	161
ASY-HNG-L-SP (document feeder left hinge) ..............................................................	162
Remove the ASY-HNG-L-SP (document feeder left hinge) ..............................	162
ASY-HNG-R-SP (document feeder right hinge) ...........................................................	163
Remove the ASY-HNG-R-SP (document feeder right hinge) ...........................	163
ASY-FAN-SP (document feeder fan) .........................................................................	164
Remove the ASY-FAN-SP (document feeder fan) .........................................	164
ASY-MOT-FE-SP (motor) ..........................................................................................	165
Remove the ASY-MOT-FE-SP (motor) ..........................................................	165
ASY-MOT-RE-SP (document feeder motor) .................................................................	166
Remove the ASY-MOT-RE-SP (motor) .........................................................	166
ASY-DFSENS-SP (document feeder open sensor) ........................................................	167
Remove the ASY-DFSENS-SP (document feeder open sensor) ........................	167
ASY-GIDREV-SPR-SP (document feeder jam access plate) ............................................	168
Remove the ASY-GIDREV-SPR-SP (document feeder jam access plate) ............	168
ASY-BASE_SB (base assembly) ...............................................................................	169
Remove the ASY-BASE_SB (base assembly) ...............................................	169
Scanner ..............................................................................................................................	170
Scanner filter cover and scanner filter ......................................................................	170
Scanner assembly .................................................................................................	171
Remove the scanner ................................................................................	171
Scissor hinge assemblies ........................................................................................	174
S-ASSY-CP-ADAPTER (CP adapter assembly) .............................................................	176
Remove the S-ASSY-CP-ADAPTER (CP adapter assembly) .............................	176
S-PBA-SCB (SCB) ...................................................................................................	179
Remove the S-PBA-SCB (SCB) ...................................................................	179
S-ASM-USB (USB control panel cable) ......................................................................	181
Remove the S-ASM-USB (USB control panel cable) ......................................	181
S-HNG-LIFT-R (scanner release assembly) .................................................................	183
Remove the S-HNG-LIFT-R (scanner release assembly) .................................	183
S-ASSY-UPPER-UNIT (tub top) ..................................................................................	184
Remove the S-ASSY-UPPER-UNIT (tub top) ..................................................	184
S-PBA-TYUKEI (interconnect board) and S-SNS-EY3A1061–2 (size sensor) ...................	185
Remove the S-PBA-TYUKEI (interconnect board) and S-SNS-EY3A1061–2
(size sensor) ..........................................................................................	185

ENWW

S-ASSY-INV (inverter) .............................................................................................	188
Remove the S-ASSY-INV (inverter) .............................................................	188
S-FAN-MFB-30E-05A-006 (inverter fan) ....................................................................	190
Remove the S-FAN-MFB-30E-05A-006 (inverter fan) ....................................	190
ASSY-CRG-UNIT-IR4068 (optical assembly) ..............................................................	191
Remove the ASSY-CRG-UNIT-IR4068 (optical assembly) ..............................	191
S-ASSY-MOTOR-UNIT (motor assembly) ...................................................................	195
Remove the S-ASSY-MOTOR-UNIT (motor assembly) ...................................	195
S-FAN-D06037600G-001 (scanner fan) ..................................................................	197
Remove the S-FAN-D06037600G-001 (scanner fan) ..................................	197
Internal assemblies ...............................................................................................................	199
IPTU ....................................................................................................................	199
Remove the IPTU ....................................................................................	199
Cassette feed guide ...............................................................................................	202
Secondary transfer assembly ..................................................................................	204
Reinstall the secondary transfer assembly ..................................................	205
Separation pad (Tray 1) .........................................................................................	206
Remove the separation pad (Tray 1) .........................................................	206
Registration density (RD) sensor assembly .................................................................	209
Remove the RD sensor assembly ...............................................................	209
Registration assembly ............................................................................................	213
Remove the registration assembly .............................................................	214
Residual-toner-feed motor .......................................................................................	218
Remove the residual-toner-feed motor ........................................................	218
Residual-toner duct and feed assembly .....................................................................	219
Remove the residual-toner duct and feed assembly .....................................	219
Cartridge fan and environmental sensor ...................................................................	222
Remove the cartridge fan and environmental sensor ...................................	222
Toner-collection sensor and scanner-thermistor assembly ............................................	226
Remove the toner-collection sensor and scanner-thermistor assembly .............	226
Delivery fan ..........................................................................................................	228
Remove the delivery fan ..........................................................................	228
Intermediate cover and duplexing gear cover ...........................................................	229
Remove the Intermediate cover and duplexing gear cover ...........................	229
Delivery assembly .................................................................................................	231
Remove the delivery assembly ..................................................................	231
Reinstall the delivery assembly ..................................................	234
Duplex-drive assembly ...........................................................................................	235
Remove the duplex-drive assembly ...........................................................	235
Power-supply fan ...................................................................................................	236
Remove the power-supply fan ..................................................................	236

ENWW

Image scanner power supply unit (PSU) ...................................................................	237
Remove the image scanner supply unit (PSU) and fan .................................	238
Interconnect board (ICB) ........................................................................................	239
Remove the ICB ......................................................................................	239
DC controller PCA only ..........................................................................................	241
Remove the DC controller PCA only ..........................................................	241
Low-voltage power supply (LVPS) .............................................................................	243
Remove the low-voltage power supply .......................................................	243
DC controller PCA and tray ....................................................................................	248
Remove the DC controller PCA and tray ....................................................	248
High-voltage power supply lower (HVPS-D) ..............................................................	250
Remove the high-voltage power supply lower .............................................	250
Reinstall the high-voltage power supply lower .............................	254
Developing-disengagement motor ...........................................................................	255
Remove the developing-disengagement motor ............................................	255
Exhaust fan and fan duct ........................................................................................	256
Remove the exhaust fan and fan duct ........................................................	256
Reinstall the exhaust fan and fan duct .......................................................	258
Pickup motor ........................................................................................................	259
Remove the pickup motor ........................................................................	259
Lifter-drive assembly ..............................................................................................	260
Remove the lifter-drive assembly ...............................................................	261
Lifter base assembly ..............................................................................................	263
Remove the lifter base assembly ...............................................................	263
Reinstall the lifter base assembly ..............................................................	264
Tray-pickup drive assembly .....................................................................................	266
Remove the tray-pickup drive assembly .....................................................	266
Tray-pickup assembly .............................................................................................	268
Remove the tray-pickup assembly .............................................................	269
Laser/scanner assembly (Y/M) ...............................................................................	275
Remove the laser/scanner assembly (Y/M) ................................................	276
Laser/scanner assembly (C/Bk) ..............................................................................	279
Remove the laser/scanner assembly (C/Bk) ...............................................	280
Reinstall the protective glass cleaner (PGC) actuators ...................	283
High-voltage power supply upper (HVPS-T) ...............................................................	286
Remove the high-voltage power supply upper ............................................	286
Reinstall the high-voltage power supply upper .............................	288
Yellow, magenta, cyan, and black drum motors ........................................................	289
Remove the yellow, magenta, cyan, and black drum motors ........................	289
Fuser motor ..........................................................................................................	290
Remove the fuser motor ...........................................................................	291

ENWW

ITB motor .............................................................................................................	292
Remove the ITB motor .............................................................................	292
Main-drive assembly ..............................................................................................	293
Remove the main-drive assembly ..............................................................	294
Reinstall the main-drive assembly ...............................................	298
Optional paper feeder assemblies (1 x 500-sheet and 3 x 500-sheet) ........................................	303
Front door (optional paper feeder) ..........................................................................	303
Rear cover (optional paper feeder) ..........................................................................	305
Right-front cover (optional paper feeder) ..................................................................	306
Right door (optional paper feeder) ..........................................................................	307
Left cover (optional paper feeder) ............................................................................	309
Remove the left cover (optional paper feeder) ............................................	309
Right cover (optional paper feeder) .........................................................................	311
Remove the right cover (optional paper feeder) ..........................................	311
Rear-right cover (optional paper feeder) ...................................................................	312
Remove the rear-right cover (optional paper feeder) ...................................	312
Pickup assembly (optional paper feeder) ..................................................................	313
Remove the pickup assembly (optional paper feeder) ..................................	313
Lifter assembly (optional paper feeder) .....................................................................	316
Remove the lifter assembly (optional paper feeder) .....................................	316
Lifter-drive assembly (optional paper feeder) .............................................................	317
Remove the lifter-drive assembly (optional paper feeder) .............................	317
Pickup motor assembly (optional paper feeder) .........................................................	318
Remove the pickup motor (optional paper feeder) assembly .........................	318
Controller PCA (optional paper feeder) ....................................................................	319
Remove the controller PCA (optional paper feeder) .....................................	319
Optional 500-sheet paper feeder assembly .............................................................................	321
Rear cover (500-sheet paper feeder) .......................................................................	321
Right-front cover (500-sheet paper feeder) ................................................................	321
Left cover (500-sheet paper feeder) .........................................................................	322
Remove the left cover (500-sheet paper feeder) ..........................................	322
Right cover (500-sheet paper feeder) .......................................................................	323
Remove the right cover (500-sheet paper feeder) ........................................	323
Front cover (500-sheet paper feeder) .......................................................................	324
Pickup assembly (500-sheet paper feeder) ................................................................	325
Remove the pickup assembly (500-sheet paper feeder) ...............................	325
Lifter assembly (500-sheet paper feeder) ..................................................................	328
Remove the lifter assembly (500-sheet paper feeder) ...................................	328
Reinstall the lifter assembly ......................................................................	329
Reinstall the lifter assembly .......................................................	329
Lifter-drive assembly (500-sheet paper feeder) ..........................................................	330

xii

ENWW

Remove the lifter-drive assembly (500-sheet paper feeder) ...........................	330
Pickup motor assembly (500-sheet paper feeder) .......................................................	331
Remove the pickup motor (500-sheet paper feeder) assembly ......................	331
Controller PCA (500-sheet paper feeder) ..................................................................	332
Remove the controller PCA (500-sheet paper feeder) ..................................	332
Stapling mailbox ..................................................................................................................	333
Stapling mailbox front cover ...................................................................................	333
Stapling mailbox rear cover ...................................................................................	334
Stapling mailbox door ...........................................................................................	335
Holder connector ..................................................................................................	335
Remove the holder connector ...................................................................	336
Top cover .............................................................................................................	337
Remove the top cover .............................................................................	337
Output bin 3 .........................................................................................................	338
Stapling mailbox PCA ............................................................................................	340
Stapler assembly ...................................................................................................	343
Remove the stapler assembly ...................................................................	343
Stamp solenoid .....................................................................................................	344
Remove the stamp solenoid .....................................................................	344
Output bin sensor PCA ..........................................................................................	346
Remove the output bin sensor PCA ...........................................................	346
Stacking panel ......................................................................................................	348
Remove the stacking panel ......................................................................	348
Jogger assembly ...................................................................................................	350
Remove the jogger assembly ...................................................................	350
Flapper guide assembly .........................................................................................	352
Remove the flapper guide assembly ..........................................................	353
Flapper assembly ..................................................................................................	354
Remove the flapper assembly ...................................................................	355
MBM output bin assembly ......................................................................................	356
Remove the MBM output bin assembly ......................................................	356
Output bin 3 drive assembly ...................................................................................	358
Remove the output bin drive assembly .......................................................	358
Output bin solenoid ...............................................................................................	361
Remove the output bin solenoid ................................................................	361
3 Solve problems .............................................................................................................	363
Solve problems checklist .......................................................................................................	364
Administration Menu Map .....................................................................................................	366
Troubleshooting process ........................................................................................................	367
Determine the problem source .................................................................................	367

ENWW

xiii

Pre-troubleshooting checklist ....................................................................	367
Troubleshooting flowchart .......................................................................	369
Power subsystem ...................................................................................................	370
Power-on checks ....................................................................................	370
Power-on troubleshooting overview ............................................	370
Control-panel checks .............................................................................................	372
Scanning subsystem ..............................................................................................	373
Tools for troubleshooting .......................................................................................................	374
Component diagnostics ..........................................................................................	374
LED diagnostics ......................................................................................	374
LED indicators .........................................................................	374
Engine diagnostics .................................................................................	375
Defeating interlocks .................................................................	375
Disable cartridge check ...........................................................	376
Engine-test button ....................................................................	376
Paper-path test .......................................................................................	378
Manual sensor test .................................................................................	378
Front-door switch .....................................................................	380
Right-door switch .....................................................................	381
Registration sensor ..................................................................	382
Fuser loop 1 and 2 sensors ......................................................	383
Fuser output sensor ..................................................................	384
Duplexer refeed sensor ............................................................	386
IPTU-bin-full sensor ...................................................................	387
Developer alienation sensor ......................................................	388
Fuser pressure-release sensor ....................................................	389
ITB alienation sensor ................................................................	390
IPTU feed sensor .....................................................................	392
Scanner open sensor ...............................................................	392
Tray/Bin manual sensor test ....................................................................	393
Tray 1 paper sensor ................................................................	395
Tray 2 paper sensor ................................................................	396
Tray 2 paper surface 1 and 2 sensors .......................................	397
Tray 2 paper size switches .......................................................	398
Tray 3 paper sensor ................................................................	399
Tray 3 feed sensor ...................................................................	399
Tray 3 paper surface 1 and 2 sensors .......................................	400
Tray 3 paper size switches .......................................................	401
Tray 4 paper sensor ................................................................	401
Tray 4 feed sensor ...................................................................	402
Tray 4 paper surface 1 and 2 sensors .......................................	402

xiv

ENWW

Tray 4 paper size switches .......................................................	403
Tray 5 paper sensor ................................................................	403
Tray 5 feed sensor ...................................................................	404
Tray 5 paper surface 1 and 2 sensors .......................................	404
Tray 5 paper size switches .......................................................	405
5V laser and 24V interlock and logic switches (and power switch)	406
New ITB sensor .......................................................................	410
Tray 3, 4, and 5 right door switch .............................................	412
Paper-path sensors test ............................................................................	413
Print/stop test ........................................................................................	414
Scanner tests .........................................................................................	414
Scanner tests ..........................................................................	414
Scanner sensor tests .................................................................	415
Document feeder paper present sensor ......................................	416
Document feeder Y (length) sensor .............................................	416
Document feeder jam cover sensor ............................................	417
Flatbed Y (length) sensor ..........................................................	418
Flatbed cover angle sensor .......................................................	419
Flatbed cover sensor ................................................................	420
Document feeder registration sensor ..........................................	421
Document feeder exit sensor .....................................................	421
Document feeder read sensor ...................................................	422
Component tests .....................................................................................	422
Control-panel tests ...................................................................	422
Component test (special-mode test) ............................................	422
Stapler/stacker .......................................................................	424
Diagrams .............................................................................................................	426
Block diagrams ......................................................................................	426
Plug/jack locations .................................................................................	430
Location of connectors ............................................................................	432
DC controller connector locations ..............................................	432
Controller PCA (1 x 500-sheet and 3 x 500-sheet optional paper
feeders) ..................................................................................	434
Stapler/stacker PCA ................................................................	435
IPTU PCA ...............................................................................	436
Locations of major components ................................................................	437
General timing chart ...............................................................................	451
Circuit diagrams ....................................................................................	452
Internal print-quality test pages ................................................................................	458
Print-quality-troubleshooting pages ............................................................	458
Diagnostics page ...................................................................................	461

ENWW

Cleaning page .......................................................................................	462
Configuration pages ...............................................................................	462
Configuration page .................................................................	462
HP embedded Jetdirect page ....................................................	464
Embedded protocol page .........................................................	465
Finding important information on the configuration pages ............	466
Color-band test ......................................................................................	466
Print-quality troubleshooting tools ............................................................................	467
Repetitive defects ruler ............................................................................	467
Calibrate the product ..............................................................................	468
Control panel menus ..............................................................................................	469
Navigate the Administration menu ...........................................................	469
Interpret control-panel messages .............................................................................	470
Control-panel message types ...................................................................	470
Control-panel messages ..........................................................................	470
Clear All Blocked Numbers ......................................................	470
Clear Event Log .......................................................................	470
Replace Supplies .....................................................................	471
Cleaning Page ........................................................................	471
10.00.70 Printing past very low ...............................................	471
10.0X.90 Replace <Supply> ....................................................	472
10.0X.Y0 Supply memory error ................................................	472
10.XX.69 <Supply> very low To continue, touch “OK” ................	473
10.YY.60 <color> cartridge low ...............................................	473
11.00.YY Internal clock error To continue, touch “OK” ................	474
13.WX.EE Door open jam ........................................................	474
13.WX.FF Jam ........................................................................	474
13.WX.YZ Fuser Area Jam .......................................................	475
13.WX.YZ Fuser wrap jam .......................................................	476
13.WX.YZ Jam below control panel Clear jam, then touch "OK" . .	476
13.WX.YZ Jam in left cover ......................................................	477
13.WX.YZ Jam in lower bin area ..............................................	478
13.WX.YZ Jam in top cover area ..............................................	478
13.WX.YZ Jam in Tray 1 Clear jam, then touch "OK" .................	478
13.WX.YZ Jam in Tray <X> ......................................................	478
13.WX.YZ Jam inside lower right door ......................................	479
13.WX.YZ Jam inside output accessory bridge ...........................	479
13.WX.YZ Jam inside right door ...............................................	480
13.WX.YZ Jams inside lower right door .....................................	480
13.WX.YZ Jams inside right door ..............................................	481
13.WX.YZ Staple jam inside left cover ......................................	482

xvi

ENWW

20.00.00 Insufficient memory: <Device> To continue, touch
“OK” .....................................................................................	482
21.00.00 Page Too Complex To continue, touch “OK” ...............	483
30.01.YY Scanner Failure ........................................................	483
30.01.YY Scanner Failure ........................................................	483
30.01.YY Scanner Failure ........................................................	483
30.01.YY Scanner Failure ........................................................	484
30.01.YY Scanner Failure ........................................................	484
30.01.YY Scanner Failure ........................................................	484
30.01.YY Scanner Failure ........................................................	485
30.01.YY Scanner Failure ........................................................	485
30.01.YY Scanner Failure ........................................................	485
30.01.YY Scanner Failure ........................................................	485
30.01.YY Scanner Failure ........................................................	486
30.01.YY Scanner Failure ........................................................	486
30.01.YY Scanner Failure ........................................................	486
30.01.YY Scanner Failure ........................................................	487
30.01.YY Scanner Failure ........................................................	487
30.01.YY Scanner Failure ........................................................	487
30.01.YY Scanner Failure ........................................................	488
30.01.YY Scanner Failure ........................................................	488
30.01.YY Scanner Failure ........................................................	488
31.01.02 Jam in document feeder ............................................	489
31.01.03 Document feeder pick error .......................................	489
40.00.01 USB I/O buffer overflow To continue, touch “OK” ........	490
40.00.02 Embedded I/O buffer overflow To continue, touch
“OK” .....................................................................................	490
40.00.03 EIO <X> buffer overflow To continue, touch “OK” ........	490
40.00.04 EIO <X> bad transmission To continue, touch “OK” .....	490
40.00.05 Embedded I/O bad transmission To continue, touch
“OK” .....................................................................................	491
41.02.00 Error To continue, touch “OK” ...................................	491
41.03.YZ Unexpected size in tray <X> ......................................	491
41.05.YZ Unexpected type in tray <X> .....................................	492
41.07.YZ Error To continue, touch “OK” ....................................	493
42.XX.YY Error .......................................................................	494
44.01.XX Error .......................................................................	494
44.03.XX Error .......................................................................	494
44.10.XX Error .......................................................................	495
44.34.XX Error .......................................................................	495
44.92.XX Error .......................................................................	495

ENWW

xvii

47.00.XX Error .......................................................................	495
47.01.XX Error .......................................................................	496
47.02.XX Error .......................................................................	496
47.03.XX Error .......................................................................	496
47.04.XX Error .......................................................................	497
47.06.XX Error .......................................................................	497
47.WX.YZ Printer Calibration Failed To continue, touch “OK” ......	497
48.01.XX Error .......................................................................	498
48.03.XX Error .......................................................................	498
48.05.XX Error .......................................................................	499
49.21.49 The device has a detection problem ............................	499
49.XX.YY Error To continue turn off then on ................................	499
50.WX.YZ Fuser Error To continue turn off then on ......................	500
50.WX.YZ Fuser Error To continue turn off then on ......................	501
50.WX.YZ Fuser Error To continue turn off then on ......................	501
50.WX.YZ Fuser Error To continue turn off then on ......................	502
50.WX.YZ Fuser Error To continue turn off then on ......................	502
50.WX.YZ Fuser Error To continue turn off then on ......................	503
50.WX.YZ Fuser Error To continue turn off then on ......................	504
50.WX.YZ Fuser Error To continue turn off then on ......................	504
50.WX.YZ Fuser Error To continue turn off then on ......................	505
51.00.YY Error To continue turn off then on ................................	505
52.00.00 Error To continue turn off then on ...............................	506
52.20.00 Error To continue turn off then on ...............................	506
53.10.0X Unsupported DIMM ..................................................	507
54.XX.YY Error .......................................................................	507
54.XX.YY Error .......................................................................	507
54.XX.YY Error .......................................................................	507
54.XX.YY Error .......................................................................	508
54.XX.YY Error .......................................................................	508
54.XX.YY Error .......................................................................	509
54.XX.YY Error .......................................................................	509
54.XX.YY Error .......................................................................	510
55.00.05 Engine Firmware RFU Error To continue turn off then
on .........................................................................................	510
55.00.YY DC Controller Error To continue turn off then on ...........	510
55.00.YY DC Controller Error To continue turn off then on ...........	511
56.00.01 Illegal Input Printer Error To continue turn off then on ....	511
56.00.YY Error To continue turn off then on ................................	511
58.00.04 Error To continue turn off then on ...............................	512
59.00.B0 Cleaning motor error Replace Toner Collection Unit ......	512

xviii

ENWW

59.00.YY Error To continue turn off then on ................................	512
59.0X.50 Error To continue turn off then on ................................	513
59.0X.60 Error To continue turn off then on ................................	514
60.00.0Y Tray <Y> lifting error ................................................	514
62.00.00 No system To continue turn off then on ........................	515
65.80.A1 Output accessory disconnected ..................................	515
66.80.YY <Output device> failure ............................................	515
69.11.YY Error To continue, touch “OK” ....................................	516
70.00.00 Error To continue turn off then on ...............................	516
79.XX.YY Error To continue turn off then on ................................	516
80.0X.YY Embedded JetDirect Error To continue turn off then on ...	517
80.YYYY EIO Error To continue turn off then on ..........................	517
98.00.0X Corrupt data in X volume ...........................................	517
99.00.01 Upgrade not performed file is corrupt .........................	518
99.00.02 Upgrade not performed timeout during receive ............	518
99.00.03 Upgrade not performed error writing to disk ................	519
99.00.04 Upgrade not performed timeout during receive ............	519
99.00.05 Upgrade not performed timeout during receive ............	519
99.00.06 Upgrade not performed error reading upgrade ............	520
99.00.07 Upgrade not performed error reading upgrade ............	520
99.00.08 Upgrade not performed error reading upgrade ............	520
99.00.09 Upgrade canceled by user ........................................	521
99.00.10 Upgrade canceled by user ........................................	521
99.00.11 Upgrade canceled by user ........................................	521
99.00.12 Upgrade not performed the file is invalid ....................	521
99.00.13 Upgrade not performed the file is invalid ....................	522
99.00.14 Upgrade not performed the file is invalid ....................	522
99.09.60 Unsupported disk .....................................................	522
99.09.61 Unsupported disk .....................................................	523
99.09.62 Unknown disk ..........................................................	523
99.09.63 Incorrect disk ...........................................................	523
99.09.64 Disk malfunction .......................................................	523
99.09.65 Disk data error .........................................................	524
99.09.66 No disk installed ......................................................	524
99.09.67 Disk is not bootable please download firmware ...........	524
99.09.68 Expecting secondary disk ..........................................	525
<binname> full Remove all paper from bin .................................	525
<X> destinations received 1 copy ..............................................	525
Accept bad signature? .............................................................	525
Authentication required ............................................................	526
Authentication required to use this feature ..................................	526

ENWW

xix

Bad optional tray connection ....................................................	526
Calibrating... ..........................................................................	526
Calibration reset pending .........................................................	526
Card slot device failure To clear touch “OK” ..............................	527
Card slot file system is full ........................................................	527
Card slot is write protected .......................................................	527
Card slot not initialized ............................................................	527
Cartridge ship mode ................................................................	527
Checking engine .....................................................................	528
Checking output device ............................................................	528
Checking paper path ...............................................................	528
Chosen personality not available To continue, touch “OK” ...........	528
Cleaning disk <X>% complete Do not power off .........................	528
Cleaning... .............................................................................	529
Clearing activity log ................................................................	529
Clearing paper path ................................................................	529
Clearing paper path ................................................................	529
Close front door ......................................................................	529
Close lower right door .............................................................	530
Close right door ......................................................................	530
Close top cover .......................................................................	530
Close upper right door .............................................................	530
Code CRC error Send full RFU on <X> port ................................	531
Color RFU failed Send full RFU on <X> port ................................	531
Communication Lost .................................................................	531
Connect output accessory .........................................................	531
Cooling device .......................................................................	532
Data received .........................................................................	532
Data received To print last page press “OK” ..............................	532
Digital send communication error ..............................................	532
Digital send communication error ..............................................	533
Document feeder bin full ..........................................................	533
Document feeder kit low ...........................................................	533
Document feeder kit very low To continue, touch “OK” ................	533
Document feeder top cover open ...............................................	533
EIO <X> disk initializing ..........................................................	534
EIO <X> disk not functional ......................................................	534
EIO <X> disk spinning up .........................................................	534
EIO device failure ...................................................................	534
EIO device failure To clear touch “OK” ......................................	535
EIO file operation failed ...........................................................	535

ENWW

EIO file system is full ................................................................	535
EIO is write protected ..............................................................	535
EIO not initialized ...................................................................	535
Event log is empty ...................................................................	536
Expected drive missing .............................................................	536
External device initializing ........................................................	536
Fax is disabled – ignoring call ..................................................	536
Finisher low on finishing agent ..................................................	536
Finishing process not functional .................................................	537
Flatbed cover open ..................................................................	537
Fuser Kit Low ..........................................................................	537
Fuser Kit Very Low To continue, touch “OK” ...............................	537
Gateways failed ......................................................................	538
Gateways OK .........................................................................	538
Genuine HP cartridge installed ..................................................	538
Genuine HP supply installed .....................................................	538
HP Secure drive disabled .........................................................	539
Incompatible <Supply> ............................................................	539
Incompatible Supplies ..............................................................	540
Initializing scanner... Please wait ..............................................	540
Initializing... ...........................................................................	540
Install <color> cartridge ...........................................................	540
Install Fuser Unit ......................................................................	541
Install Supplies ........................................................................	541
Install Transfer Unit ..................................................................	541
Internal disk device failure To clear touch “OK” ..........................	542
Internal disk file operation failed ...............................................	542
Internal disk file system is full ....................................................	542
Internal disk is write protected ...................................................	542
Internal disk not found .............................................................	543
Internal disk not functional ........................................................	543
Internal disk not initialized ........................................................	543
Internal disk spinning up ..........................................................	543
Job not stapled due to mixed sizes ............................................	544
Load Tray 1 [Type] [Size] .........................................................	544
Load Tray 1 [Type] [Size] To continue, touch “OK” ......................	544
Load Tray 1 [Type] [Size] To use another tray, touch "Options" ....	544
Load Tray <X>: [Type], [Size] ...................................................	544
Load Tray <X>: [Type], [Size] To use another tray, touch
"Options" ...............................................................................	545
Loading program <XX> Do not power off ...................................	545

ENWW

xxi

Manually feed output stack Then touch "OK" to print second side . 545
Manually feed: <Type><Size> ..................................................		546
Manually feed: <Type><Size> To continue, touch “OK” ..............		546
Manually feed: <Type><Size> To use another tray, press “OK” ....		546
Moving solenoid To exit press ...................................................		547
Moving solenoid and motor To exit press ...................................		547
Output Bin Full ........................................................................		547
Paperless Mode ......................................................................		547
Paused… Press to Resume ........................................................		548
Performing Color Band Test… ...................................................		548
Performing Paper Path Test… ....................................................		548
Please wait… Canceling test .....................................................		548
Printing CMYK samples… .........................................................		548
Printing Color Usage Log... ......................................................		549
Printing Demo Page... ..............................................................		549
Printing Diagnostics Page... ......................................................		549
Printing PQ Troubleshooting… ..................................................		549
Printing Registration Page… .....................................................		549
Printing RGB samples… ...........................................................		550
Printing stopped To continue, touch “OK” ...................................		550
Printing…engine test ................................................................		550
Processing...	...........................................................................	550
Processing...	copy <X> of <Y> ..................................................	550
Processing...	from tray <X> ......................................................	551
RAM disk device failure To clear touch “OK” ..............................		551
RAM disk file operation failed To clear touch “OK” .....................		551
RAM disk file system is full To clear touch “OK” ..........................		551
RAM disk is write protected To clear touch “OK” ........................		551
RAM disk not initialized ...........................................................		551
Ready ....................................................................................		552
Reattach output bin ..................................................................		552
Receiving Upgrade ..................................................................		552
Remove all print cartridges To exit press .....................................		552
Remove at least one print cartridge To exit press .........................		552
Remove shipping sheet .............................................................		553
Remove USB accessory ............................................................		553
Replace DIMM <X> MEM test failure .........................................		553
Replace Fuser Kit .....................................................................		553
Replace staple cartridge ...........................................................		554
Replace Toner Collection Unit ...................................................		554
Replace Transfer Kit .................................................................		554

xxii

ENWW

Resend external accessory firmware ..........................................	555
Resend Upgrade .....................................................................	555
Restoring factory settings ..........................................................	555
Restricted from printing in color .................................................	555
RFU Load Error Send full RFU on <X> port ..................................	556
ROM disk device failed To clear touch “OK” ..............................	556
ROM disk file operation failed To clear touch “OK” .....................	556
ROM disk file system is full To clear touch “OK” ..........................	556
ROM disk is write protected To clear touch “OK” ........................	556
ROM disk not initialized ...........................................................	557
Rotating <color> Motor To exit press .........................................	557
Rotating <color> Motor To exit press .........................................	557
Rotating Motor ........................................................................	557
Rotating Motor To exit press .....................................................	557
Sanitizing disk <X>% complete Do not power off ........................	558
Size mismatch in Tray <X> .......................................................	558
Sleep mode on .......................................................................	558
Staple Cartridge low ...............................................................	558
Staple Cartridge very low .........................................................	558
Staple Cartridge very low To continue, touch “OK” .....................	559
Supplies in wrong position .......................................................	559
Supplies low ...........................................................................	559
Supplies very low To continue, touch “OK” .................................	559
The Device Fan Has Failed .......................................................	560
Toner collection unit almost full ..................................................	560
Too many jobs in queue ...........................................................	560
Too many pages in job to staple ...............................................	560
Transfer Kit low .......................................................................	561
Transfer Kit very low To continue, touch “OK” .............................	561
Tray <x> empty .......................................................................	561
Tray <X> empty: [Type], [Size] .................................................	561
Tray <X> open ........................................................................	562
Tray <X> overfilled Remove excess paper ..................................	562
Tray <X> overfilled To use another tray, press “OK” ....................	562
Troubleshooting To exit press ....................................................	562
Type Mismatch Tray ................................................................	563
Unable to Install ......................................................................	563
Unsupported drive installed ......................................................	563
Unsupported supply in use ........................................................	564
Unsupported supply installed ....................................................	564
Unsupported tray configuration .................................................	564

ENWW

xxiii

Unsupported USB accessory detected Remove USB accessory .......	564
Upgrade complete To continue turn off then on ...........................	565
Upper bin full .........................................................................	565
USB accessory needs too much power Remove USB Accessory
and Turn Off then On ..............................................................	565
USB accessory not functional ....................................................	565
USB hubs are not fully supported Some operations may not work
properly .................................................................................	566
USB is write protected To clear touch “OK” ................................	566
USB needs too much power ......................................................	566
USB not initialized ...................................................................	566
USB storage accessory removed Clearing any associated data .....	566
USB storage device failure To clear touch “OK” ..........................	566
USB storage file operation failed To clear touch “OK” .................	567
USB storage file system is full ....................................................	567
Used supply in use ..................................................................	567
Used supply installed ...............................................................	567
Waiting for tray <X> to lift .......................................................	568
Windows Login Required to Use this Feature ..............................	568
Wrong cartridge in <color> slot ................................................	568
Event log messages ...............................................................................................	570
Print an event log ...................................................................................	570
Show an event log .................................................................................	570
Sample event log ...................................................................................	571
Clear the event log .................................................................................	571
Event log message table ..........................................................................	572
Clear jams ..........................................................................................................................	581
Prevent jams .........................................................................................................	581
Jam locations ........................................................................................................	582
Clear jams in the document feeder ..........................................................................	584
Clear paper jams in the stapler/stacker assembly .....................................................	585
Clear staple jams ..................................................................................................	587
Clear jams in the output bin area ............................................................................	589
Clear jams from under the scanner assembly ............................................................	589
Clear jams in the right door ....................................................................................	591
Clear jams in Tray 1 ..............................................................................................	594
Clear jams in Trays 2, 3, 4, or 5 ............................................................................	596
Clear jams in the lower-right door (Trays 3, 4, or 5) ..................................................	597
Jam causes and solutions .......................................................................................	598
Jams in the fuser and transfer area ...........................................................	598
Jams in the duplex area ..........................................................................	600

xxiv

ENWW

Jams in Tray 1, Tray 2 and internal paper path ..........................................	602
Jams in Tray 3, 4, and 5 .........................................................................	603
Change jam recovery ............................................................................................	608
Paper does not feed automatically ..........................................................................................	609
Product feeds multiple sheets .................................................................................................	610
Use manual print modes .......................................................................................................	611
Solve image-quality problems ................................................................................................	614
Print quality examples ............................................................................................	614
Clean the product ................................................................................................................	620
Clean the paper path ............................................................................................	620
Clean the scanner glass .........................................................................................	620
Clean the fuser .....................................................................................................	622
Solve performance problems .................................................................................................	623
Solve connectivity problems ...................................................................................................	624
Solve direct-connect problems .................................................................................	624
Solve network problems .........................................................................................	624
Service mode functions .........................................................................................................	625
Service menu ........................................................................................................	625
Product resets .......................................................................................................	629
Restore factory settings ............................................................................	629
Preboot menu options ...........................................................................................................	631
Solve fax problems ...............................................................................................................	638
Is your fax set up correctly? ....................................................................................	638
What type of phone line are you using? ....................................................	638
Are you using a surge-protection device? ..................................................	638
Are you using a phone company voice-messaging service or an answering
machine? ..............................................................................................	639
Does your phone line have a call-waiting feature? ......................................	639
Check fax accessory status .....................................................................................	639
Fax feature is not operating ....................................................................................	640
General fax problems ............................................................................................	640
Problems with receiving faxes .................................................................................	641
Problems with sending faxes ...................................................................................	642
Error codes ..........................................................................................................	643
Fax error messages ...............................................................................................	643
Send-fax messages .................................................................................	645
Receive-fax messages .............................................................................	647
Fax reports ...........................................................................................................	648
Fax activity log ......................................................................................	648
Billing code report ..................................................................................	649
Blocked fax list report .............................................................................	649

ENWW

xxv

Speed dial list report ..............................................................................	649
Fax call report .......................................................................................	649
Clear the fax activity log .........................................................................	649
Service settings .....................................................................................................	650
Settings in the Troubleshooting menu ........................................................	650
Settings in the Resets menu ......................................................................	650
Firmware upgrades ...............................................................................................	650
Product updates ...................................................................................................................	651
Determine the installed revision of firmware ..............................................................	651
Perform a firmware upgrade ...................................................................................	651
Use the HP Embedded Web Server ..........................................................	651
Use a USB storage device with the preboot menu .......................................	652
Use a USB storage device with the Device Maintenance menu .....................	653
4 Parts and diagrams ......................................................................................................	655
Order parts, accessories, and supplies ...................................................................................	656
Part numbers .......................................................................................................................	657
Accessories ..........................................................................................................	657
Supplies and maintenance kits ................................................................................	657
Cables and interfaces ............................................................................................	658
Customer self repair (CSR) parts ..............................................................................	659
Service kits ...........................................................................................................	661
Unique components ...............................................................................................	663
Screws ................................................................................................................................	664
How to use the parts lists and diagrams ..................................................................................	665
External covers, panels, and doors .........................................................................................	666
Right door assembly .............................................................................................................	668
Front door assembly .............................................................................................................	670
Internal components .............................................................................................................	672
Internal components (1 of 7) ...................................................................................	672
Internal components (2 of 7) ...................................................................................	674
Internal components (3 of 7) ...................................................................................	676
Internal components (4 of 7) ...................................................................................	678
Internal components (5 of 7) ...................................................................................	680
Internal components (6 of 7) ...................................................................................	682
Internal components (7 of 7) ...................................................................................	684
Cassettes 2-5 ........................................................................................................	686
Paper pickup assembly ..........................................................................................	688
Tray 1 paper pickup assembly ................................................................................	690
Registration assembly ............................................................................................	692
Secondary transfer assembly ..................................................................................	694

xxvi

ENWW

Intermediate paper transfer unit (IPTU) .....................................................................	696
Delivery assembly .................................................................................................	698
Fuser assembly .....................................................................................................	700
PCAs ...................................................................................................................	702
Stapling mailbox ..................................................................................................................	704
External covers, panels, and doors (SSMBM) ............................................................	705
Top door assembly (SSMBM) ..................................................................................	707
Main body (SSMBM; 1 of 2) ..................................................................................	709
Main body (SSMBM; 2 of 2) ..................................................................................	711
PCAs (SSMBM) .....................................................................................................	713
500-sheet paper feeder ........................................................................................................	716
External covers, panels, and doors (1x500-SPF) ........................................................	717
Main body (1x500-SPF) .........................................................................................	719
1x500 and 3x500 paper feeders ..........................................................................................	722
Paper feeders .......................................................................................................	722
External covers, panels, and doors (1x500PF and 3x500PF) ......................................	724
Main body (1x500PF) ...........................................................................................	726
Main body (3x500PF) ...........................................................................................	728
Document feeder/scanner .....................................................................................................	730
Document feeder/scanner assemblies ......................................................................	730
Scanner inverter assembly ......................................................................................	732
Scanner assembly (1 of 6) ......................................................................................	734
Scanner assembly (2 of 6) ......................................................................................	736
Scanner assembly (3 of 6) ......................................................................................	738
Scanner assembly (4 of 6) ......................................................................................	740
Scanner assembly (5 of 6) ......................................................................................	742
Scanner assembly (6 of 6) ......................................................................................	744
Document feeder assembly (1 of 5) .........................................................................	746
Document feeder assembly (2 of 5) .........................................................................	748
Document feeder assembly (3 of 5) .........................................................................	750
Document feeder assembly (4 of 5) .........................................................................	752
Document feeder assembly (5 of 5) .........................................................................	754
Alphabetical parts list ...........................................................................................................	756
Numerical parts list ..............................................................................................................	769
Appendix A Service and support .....................................................................................	783
Hewlett-Packard limited warranty statement .............................................................................	784
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ..................	785
Color LaserJet Fuser Kit, Transfer Kit, and Roller Kit Limited Warranty Statement ...........................	786
Data stored on the print cartridge ...........................................................................................	787
End User License Agreement ..................................................................................................	788

ENWW

xxvii

OpenSSL .............................................................................................................................	790
Customer self-repair warranty service .....................................................................................	791
Customer support .................................................................................................................	792
Appendix B Product specifications ...................................................................................	793
Physical specifications ..........................................................................................................	794
Electrical specifications .........................................................................................................	794
Acoustic specifications ..........................................................................................................	794
Environmental specifications ..................................................................................................	795
Skew specifications ..............................................................................................................	795
Appendix C Regulatory information .................................................................................	797
FCC regulations ...................................................................................................................	798
Environmental product stewardship program ...........................................................................	799
Protecting the environment ......................................................................................	799
Ozone production .................................................................................................	799
Power consumption ...............................................................................................	799
Paper use .............................................................................................................	799
Plastics .................................................................................................................	799
HP LaserJet print supplies .......................................................................................	799
Return and recycling instructions .............................................................................	800
United States and Puerto Rico ..................................................................	800
Multiple returns (more than one cartridge) ..................................	800
Single returns ..........................................................................	800
Shipping ................................................................................	800
Non-U.S. returns ....................................................................................	801
Paper ..................................................................................................................	801
Material restrictions ...............................................................................................	801
Disposal of waste equipment by users in private households in the European Union ......	802
Chemical substances .............................................................................................	802
Material Safety Data Sheet (MSDS) .........................................................................	802
For more information .............................................................................................	802
Declaration of Conformity .....................................................................................................	803
Declaration of Conformity (fax models) ...................................................................................	805
Certificate of volatility ...........................................................................................................	807
Types of memory ...................................................................................................	807
Volatile memory .....................................................................................	807
Non-volatile memory ..............................................................................	807
Hard-disk-drive memory ..........................................................................	807
Safety statements .................................................................................................................	808
Laser safety ..........................................................................................................	808
xxviii	ENWW

+ 848 hidden pages