LASERJET PRO CP1020
COLOR PRINTER SERIES
Service Manual
HP LaserJet Pro CP1020 Color Printer
Series
Service Manual
Copyright and License
© 2010 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Part number: CE913-90943
Edition 1, 10/2010
Trademark Credits
Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.
Conventions used in this guide
TIP: Tips provide helpful hints or shortcuts.
NOTE: Notes provide important information to explain a concept or to complete a task.
CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product.
WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury, catastrophic loss of data, or extensive damage to the product.
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Conventions used in this guide |
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Table of contents
1 Removal and replacement ................................................................................................ |
1 |
Introduction ............................................................................................................................. |
2 |
Removal and replacement strategy ............................................................................................. |
2 |
Electrostatic discharge .............................................................................................................. |
3 |
Required tools .......................................................................................................................... |
3 |
Service approach ..................................................................................................................... |
4 |
Before performing service .......................................................................................... |
4 |
After performing service ............................................................................................. |
4 |
Post-service test ......................................................................................................... |
4 |
Print-quality test .......................................................................................... |
4 |
Parts removal order ................................................................................................... |
5 |
Removal and replacement procedures ........................................................................................ |
6 |
Replace the print cartridges ........................................................................................ |
6 |
Replace the imaging drum .......................................................................................... |
9 |
Input tray ............................................................................................................... |
13 |
Secondary transfer roller .......................................................................................... |
14 |
Separation pad assembly ......................................................................................... |
15 |
Remove the separation pad assembly ......................................................... |
15 |
Pickup roller ........................................................................................................... |
16 |
Remove the pickup roller assembly ............................................................. |
17 |
Covers ................................................................................................................... |
18 |
Right cover assembly ................................................................................ |
18 |
Remove the right cover assembly ................................................. |
18 |
Left cover assembly ................................................................................... |
19 |
Remove the left cover assembly ................................................... |
19 |
Top door assembly ................................................................................... |
20 |
Remove the top door assembly .................................................... |
20 |
Rear top cover assembly ........................................................................... |
22 |
Remove the rear top cover assembly ............................................ |
22 |
Rear door assembly .................................................................................. |
23 |
Remove the rear door assembly .................................................. |
23 |
Rear lower cover assembly ........................................................................ |
24 |
Remove the rear lower cover assembly ......................................... |
24 |
Control panel .......................................................................................... |
25 |
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Remove the control panel ........................................................... |
25 |
Front door ............................................................................................... |
27 |
Remove the front door ................................................................ |
27 |
Main assemblies ..................................................................................................... |
29 |
ITB assembly ............................................................................................ |
29 |
Remove the ITB assembly ............................................................ |
29 |
Fuser delivery assembly ............................................................................ |
38 |
Remove the fuser delivery assembly ............................................. |
39 |
Formatter PCA (base model) ...................................................................... |
43 |
Remove the formatter PCA (base model) ....................................... |
43 |
Formatter and wireless PCA (plus model) ..................................................... |
44 |
Remove the formatter and wireless PCA (plus model) ..................... |
44 |
Engine controller assembly ........................................................................ |
46 |
Remove the engine controller assembly ........................................ |
46 |
Low-voltage power supply assembly ........................................................... |
49 |
Remove the low-voltage power supply assembly ............................ |
49 |
2 Solve problems ............................................................................................................... |
53 |
Solve problems checklist ......................................................................................................... |
54 |
Step 1: Make sure that the product is set up correctly .................................................. |
54 |
Step 2: Check the cabling or wireless connection (network models only) ........................ |
54 |
Step 3: Check to see if any control-panel lights are lit .................................................. |
54 |
Step 4: Check the paper .......................................................................................... |
54 |
Step 5: Check the software ....................................................................................... |
55 |
Step 6: Test print functionality ................................................................................... |
55 |
Step 7: Check the supplies ....................................................................................... |
55 |
Step 8: Try sending a print job from a computer ......................................................... |
55 |
Troubleshooting process .......................................................................................................... |
56 |
Determine the problem source ................................................................................... |
56 |
Power subsystem ..................................................................................................... |
57 |
Power-on checks ...................................................................................... |
57 |
Tools for troubleshooting ......................................................................................................... |
58 |
Component diagnostics ............................................................................................ |
58 |
Engine diagnostics ................................................................................... |
58 |
Engine test page ...................................................................................... |
58 |
Diagrams ............................................................................................................... |
59 |
Plug/jack locations ................................................................................... |
59 |
Locations of connectors ............................................................................. |
60 |
Locations of major components .................................................................. |
61 |
General timing chart ................................................................................. |
63 |
General circuit diagram ............................................................................ |
64 |
Internal print-quality test pages .................................................................................. |
65 |
Print quality troubleshooting page .............................................................. |
65 |
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Interpret the Print Quality Page .................................................... |
65 |
Clean the paper path ............................................................................... |
66 |
Print configuration page ............................................................................ |
66 |
Print-quality troubleshooting tools .............................................................................. |
67 |
Repetitive image defects ruler .................................................................... |
67 |
Calibrate the product ................................................................................ |
67 |
Interpret control panel light patterns ........................................................................... |
68 |
Status alert messages ............................................................................................... |
71 |
Clear jams ............................................................................................................................ |
77 |
Prevent paper jams .................................................................................................. |
77 |
Jam locations .......................................................................................................... |
78 |
Clear jams from the input tray ................................................................................... |
78 |
Clear jams from the output bin .................................................................................. |
80 |
Clear jams from the rear door ................................................................................... |
81 |
The product does not feed automatically ................................................................................... |
82 |
The product feeds multiple sheets ............................................................................................. |
82 |
Solve image-quality problems .................................................................................................. |
83 |
Image defects table ................................................................................................. |
83 |
Clean the product .................................................................................................................. |
89 |
Clean the separation pad or pickup roller .................................................................. |
89 |
Clean the paper path .............................................................................................. |
90 |
Clean the exterior ................................................................................................... |
90 |
Solve performance problems ................................................................................................... |
91 |
The product does not print ........................................................................................ |
91 |
The product prints slowly .......................................................................................... |
91 |
Solve connectivity problems ..................................................................................................... |
92 |
Solve direct-connect problems ................................................................................... |
92 |
Solve network problems ........................................................................................... |
92 |
Poor physical connection ........................................................................... |
92 |
The computer is using the incorrect IP address for the product ........................ |
92 |
The computer is unable to communicate with the product .............................. |
93 |
The product is using incorrect link and duplex settings for the network ............ |
93 |
New software programs might be causing compatibility problems .................. |
93 |
The computer or workstation might be set up incorrectly ................................ |
93 |
The product is disabled, or other network settings are incorrect ...................... |
93 |
Solve wireless network problems (wireless models only) ............................................... |
94 |
Wireless connectivity checklist ................................................................... |
94 |
The product does not print after the wireless configuration completes .............. |
94 |
The product does not print, and the computer has a third-party firewall |
|
installed .................................................................................................. |
95 |
The wireless connection does not work after moving the wireless router or |
|
product ................................................................................................... |
95 |
Cannot connect more computers to the wireless product ................................ |
95 |
The wireless product loses communication when connected to a VPN ............. |
95 |
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The network does not appear in the wireless networks list ............................. |
95 |
The wireless network is not functioning ........................................................ |
95 |
Service mode functions ........................................................................................................... |
97 |
Product resets ......................................................................................................... |
97 |
Product updates ..................................................................................................................... |
97 |
3 Parts and diagrams ........................................................................................................ |
99 |
Order parts by authorized service providers ............................................................................ |
100 |
Order replacement parts ........................................................................................ |
100 |
Related documentation and software ....................................................................... |
100 |
Supplies part numbers ........................................................................................... |
100 |
Service parts ........................................................................................................ |
100 |
Whole-unit replacement part numbers ...................................................................... |
101 |
How to use the parts lists and diagrams .................................................................................. |
102 |
Assembly locations ............................................................................................................... |
103 |
Base product (no optional trays or accessories) ......................................................... |
103 |
Covers, panels, and doors .................................................................................................... |
104 |
Internal assembly ................................................................................................................. |
106 |
Internal assembly .................................................................................................. |
106 |
PCAs .................................................................................................................................. |
108 |
Alphabetical parts list ........................................................................................................... |
110 |
Numerical parts list .............................................................................................................. |
112 |
Appendix A Service and support ..................................................................................... |
115 |
Hewlett-Packard limited warranty statement ............................................................................. |
116 |
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement .................. |
118 |
HP's LaserJet imaging drum limited warranty statement for replacement imaging drums ................ |
119 |
Data stored on the print cartridge and imaging drum ............................................................... |
120 |
End User License Agreement .................................................................................................. |
121 |
OpenSSL ............................................................................................................................. |
123 |
Customer self-repair warranty service ..................................................................................... |
124 |
Customer support ................................................................................................................. |
124 |
Repack the product .............................................................................................................. |
125 |
Appendix B Specifications ................................................................................................ |
127 |
Physical specifications .......................................................................................................... |
128 |
Power consumption .............................................................................................................. |
128 |
Acoustic specifications .......................................................................................................... |
129 |
Environmental specifications .................................................................................................. |
129 |
Appendix C Regulatory information ................................................................................. |
131 |
FCC regulations ................................................................................................................... |
132 |
Declaration of conformity (base models) ................................................................................. |
133 |
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Declaration of conformity (wireless models) ............................................................................. |
135 |
Certificate of Volatility .......................................................................................................... |
137 |
Safety statements ................................................................................................................. |
139 |
Laser safety .......................................................................................................... |
139 |
Canadian DOC regulations .................................................................................... |
139 |
VCCI statement (Japan) .......................................................................................... |
139 |
Power cord instructions .......................................................................................... |
139 |
Power cord statement (Japan) ................................................................................. |
139 |
EMC statement (Korea) .......................................................................................... |
140 |
Laser statement for Finland ..................................................................................... |
140 |
GS statement (Germany) ........................................................................................ |
140 |
Substances Table (China) ....................................................................................... |
141 |
Restriction on Hazardous Substances statement (Turkey) ............................................. |
141 |
Additional statements for wireless products .............................................................................. |
142 |
FCC compliance statement—United States ................................................................ |
142 |
Australia statement ................................................................................................ |
142 |
Brazil ANATEL statement ........................................................................................ |
142 |
Canadian statements ............................................................................................. |
142 |
European Union regulatory notice ........................................................................... |
142 |
Notice for use in France ......................................................................................... |
143 |
Notice for use in Russia ......................................................................................... |
143 |
Korean statement .................................................................................................. |
143 |
Taiwan statement .................................................................................................. |
143 |
Index ............................................................................................................................... |
145 |
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List of tables
Table 2-1 Status light legend ................................................................................................................ |
68 |
Table 2-2 Control-panel light patterns .................................................................................................... |
68 |
Table 2-3 Wireless light patterns ........................................................................................................... |
70 |
Table 3-1 Order parts, accessories, and supplies .................................................................................. |
100 |
Table 3-2 Related documentation and software .................................................................................... |
100 |
Table 3-3 Supplies part numbers ......................................................................................................... |
100 |
Table 3-4 Whole-unit replacement part numbers ................................................................................... |
101 |
Table 3-5 Base product ..................................................................................................................... |
103 |
Table 3-6 Covers, panels, and doors ................................................................................................... |
105 |
Table 3-7 Internal assembly) ............................................................................................................... |
107 |
Table 3-8 PCAs ................................................................................................................................ |
109 |
Table 3-9 Alphabetical parts list ......................................................................................................... |
110 |
Table 3-10 Numerical parts list ........................................................................................................... |
112 |
Table B-1 Physical specifications1 ........................................................................................................ |
128 |
Table B-2 HP LaserJet Pro CP1020 Color Printer Series (average in watts)123 ............................................ |
128 |
Table B-3 HP LaserJet Pro CP1020 Color Printer Series1,2 ...................................................................... 129 |
|
Table B-4 Environmental specifications ................................................................................................ |
129 |
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List of figures
Figure 1-1 Phillips and Pozidriv screwdriver comparison ............................................................................ |
3 |
Figure 1-2 Parts removal order ............................................................................................................... |
5 |
Figure 1-3 Remove the tray .................................................................................................................. |
13 |
Figure 1-4 Remove the secondary transfer roller ...................................................................................... |
14 |
Figure 1-5 Remove the separation pad assembly (1 of 1) ......................................................................... |
15 |
Figure 1-6 Remove the pickup roller assembly (1 of 2) ............................................................................. |
17 |
Figure 1-7 Remove the pickup roller assembly (2 of 2) ............................................................................. |
17 |
Figure 1-8 Remove the right cover (1 of 2) ............................................................................................. |
18 |
Figure 1-9 Remove the right cover (2 of 2) ............................................................................................. |
18 |
Figure 1-10 Remove the left cover (1 of 2) ............................................................................................. |
19 |
Figure 1-11 Remove the left cover, duplex product (2 of 2) ...................................................................... |
19 |
Figure 1-12 Remove the top door assembly (1 of 3) ................................................................................ |
20 |
Figure 1-13 Remove the top door assembly (2 of 3) ................................................................................ |
20 |
Figure 1-14 Remove the top door assembly (3 of 3) ................................................................................ |
21 |
Figure 1-15 Remove the top door (1 of 2) .............................................................................................. |
22 |
Figure 1-16 Remove the top door (2 of 2) .............................................................................................. |
22 |
Figure 1-17 Remove the rear door assembly (1 of 2) ............................................................................... |
23 |
Figure 1-18 Remove the rear door assembly (2 of 2) ............................................................................... |
23 |
Figure 1-19 Remove the lower cover assembly ....................................................................................... |
24 |
Figure 1-20 Remove the control panel (1 of 2) ........................................................................................ |
25 |
Figure 1-21 Remove the control panel (2 of 2) ........................................................................................ |
26 |
Figure 1-22 Remove the front door (1 of 2) ............................................................................................ |
27 |
Figure 1-23 Remove the front door (2 of 3) ............................................................................................ |
28 |
Figure 1-24 Remove the ITB assembly (1 of 16) ...................................................................................... |
29 |
Figure 1-25 Remove the ITB assembly (2 of 16) ...................................................................................... |
30 |
Figure 1-26 Remove the ITB assembly (3 of 16) ...................................................................................... |
30 |
Figure 1-27 Remove the ITB assembly (4 of 16) ...................................................................................... |
31 |
Figure 1-28 Remove the ITB assembly (5 of 16) ...................................................................................... |
31 |
Figure 1-29 Remove the ITB assembly (6 of 16) ...................................................................................... |
32 |
Figure 1-30 Remove the ITB assembly (7 of 16) ...................................................................................... |
32 |
Figure 1-31 Remove the ITB assembly (8 of 16) ...................................................................................... |
33 |
Figure 1-32 Remove the ITB assembly (9 of 16) ...................................................................................... |
33 |
Figure 1-33 Remove the ITB assembly (10 of 16) .................................................................................... |
34 |
Figure 1-34 Remove the ITB assembly (11 of 16) .................................................................................... |
34 |
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Figure 1-35 Remove the ITB assembly (12 of 16) .................................................................................... |
35 |
Figure 1-36 Remove the ITB assembly (13 of 16) .................................................................................... |
35 |
Figure 1-37 Remove the ITB assembly (14 of 16) .................................................................................... |
36 |
Figure 1-38 Remove the ITB assembly (15 of 16) .................................................................................... |
36 |
Figure 1-39 Remove the ITB assembly (16 of 16) .................................................................................... |
37 |
Figure 1-40 Remove the fuser delivery assembly (1 of 6) .......................................................................... |
39 |
Figure 1-41 Remove the fuser delivery assembly (2 of 6) .......................................................................... |
39 |
Figure 1-42 Remove the fuser delivery assembly (3 of 6) .......................................................................... |
40 |
Figure 1-43 Remove the fuser delivery assembly (4 of 6) .......................................................................... |
40 |
Figure 1-44 Remove the fuser delivery assembly (5 of 6) .......................................................................... |
41 |
Figure 1-45 Remove the fuser delivery assembly (6 of 6) .......................................................................... |
41 |
Figure 1-46 Reassemble the fuser delivery assembly (1 of 2) .................................................................... |
42 |
Figure 1-47 Reassemble the fuser delivery assembly (2 of 2) .................................................................... |
42 |
Figure 1-48 Remove the formatter PCA (base model; 1 of 2) .................................................................... |
43 |
Figure 1-49 Remove the formatter PCA (base model; 2 of 2) .................................................................... |
43 |
Figure 1-50 Remove the formatter and wireless PCA (plus model; 1 of 2) ................................................... |
44 |
Figure 1-51 Remove the formatter and wireless PCA (plus mode; 2 of 2) ................................................... |
45 |
Figure 1-52 Remove the engine controller assembly (1 of 5) ..................................................................... |
46 |
Figure 1-53 Remove the engine controller assembly (2 of 5) ..................................................................... |
47 |
Figure 1-54 Remove the engine controller assembly (3 of 5) ..................................................................... |
47 |
Figure 1-55 Remove the engine controller assembly (4 of 5) ..................................................................... |
48 |
Figure 1-56 Remove the engine controller assembly (5 of 5) ..................................................................... |
48 |
Figure 1-57 Remove the low-voltage power supply assembly (1 of 6) ........................................................ |
49 |
Figure 1-58 Remove the low-voltage power supply assembly (2 of 6) ........................................................ |
50 |
Figure 1-59 Remove the low-voltage power supply assembly (3 of 6) ........................................................ |
50 |
Figure 1-60 Remove the low-voltage power supply assembly (4 of 6) ........................................................ |
51 |
Figure 1-61 Remove the low voltage power supply assembly (5 of 6) ........................................................ |
51 |
Figure 1-62 Remove the low-voltage power supply assembly (6 of 6) ........................................................ |
52 |
Figure 2-1 Engine test page ................................................................................................................. |
58 |
Figure 2-2 Plug/jack locations .............................................................................................................. |
59 |
Figure 2-3 Locations of connectors ........................................................................................................ |
60 |
Figure 2-4 External view ...................................................................................................................... |
61 |
Figure 2-5 Cross section view ............................................................................................................... |
62 |
Figure 2-6 General timing diagram ....................................................................................................... |
63 |
Figure 2-7 Circuit diagram ................................................................................................................... |
64 |
Figure 3-1 Base product (no optional trays or accessories) ..................................................................... |
103 |
Figure 3-2 Covers, panels, and doors ................................................................................................. |
104 |
Figure 3-3 Internal assembly ............................................................................................................... |
106 |
Figure 3-4 PCAs ............................................................................................................................... |
108 |
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●Introduction
●Removal and replacement strategy
●Electrostatic discharge
●Required tools
●Service approach
●Removal and replacement procedures
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1 |
This chapter describes the removal and replacement of field-replaceable units (FRUs) only.
Replacing FRUs is generally the reverse of removal. Occasionally, notes and tips are included to provide directions for difficult or critical replacement procedures.
HP does not support repairing individual subassemblies or troubleshooting to the component level.
Note the length, diameter, color, type, and location of each screw. Be sure to return each screw to its original location during reassembly.
Incorrectly routed or loose wire harnesses can interfere with other internal components and can become damaged or broken. Frayed or pinched harness wires can be difficult to find. When replacing wire harnesses, always use the provided wire loops, lance points, or wire-harness guides and retainers.
WARNING! Turn the product off, wait 5 seconds, and then remove the power cord before attempting to service the product. If this warning is not followed, severe injury can result, in addition to damage to the product. The power must be on for certain functional checks during troubleshooting. However, disconnect the power supply during parts removal.
Never operate or service the product with the protective cover removed from the laser/scanner assembly. The reflected beam, although invisible, can damage your eyes.
The sheet-metal parts can have sharp edges. Be careful when handling sheet-metal parts.
CAUTION: Do not bend or fold the flat flexible cables (FFCs) during removal or installation. Also, do not straighten pre-folds in the FFCs. You must fully seat all FFCs in their connectors. Failure to fully seat an FFC into a connector can cause a short circuit in a PCA.
NOTE: To install a self-tapping screw, first turn it counterclockwise to align it with the existing thread pattern, and then carefully turn it clockwise to tighten. Do not overtighten. If a self-tapping screw-hole becomes stripped, repair the screw-hole or replace the affected assembly.
TIP: For clarity, some photos in this chapter show components removed that would not be removed to service the product. If necessary, remove the components listed at the beginning of a procedure before proceeding to service the product.
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Chapter 1 Removal and replacement |
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CAUTION: |
|
Some parts are sensitive to electrostatic discharge (ESD). Look for the ESD reminder |
|
|
|
when removing product parts. Always perform service work at an ESD-protected workstation or mat, or use an ESD strap. If an ESD workstation, mat, or strap is not available, ground yourself by touching the sheet-metal chassis before touching an ESD-sensitive part.
Protect the ESD-sensitive parts by placing them in ESD pouches when they are out of the product.
●#2 Phillips screwdriver with a magnetic tip and a 152-mm (6-inch) shaft length
●Small flat-blade screwdriver
●Needle-nose pliers
●ESD mat or ESD strap (if one is available)
●Penlight (optional)
CAUTION: Always use a Phillips screwdriver (callout 1). Do not use a Pozidriv screwdriver (callout 2) or any motorized screwdriver. These can damage screws or screw threads.
Figure 1-1 Phillips and Pozidriv screwdriver comparison
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Electrostatic discharge |
3 |
●Remove all paper from the product.
●Turn off the power using the power button.
WARNING! The power button must be turned off before performing service. Failure to turn off the power leaves the fuser engaged and prevents it removal.
●Unplug the power cable and interface cable or cables.
●Place the product on an ESD workstation or mat, or use an ESD strap (if one is available). If an ESD workstation, mat, or strap is not available, ground yourself by touching the sheet-metal chassis before touching an ESD-sensitive part.
●Remove the print cartridges and imaging drum.
●Plug in the power cable.
●Reinstall the print cartridge.
●Load paper in the product.
Perform the following test to verify that the repair or replacement was successful.
1.Verify that you have completed the necessary reassembly steps.
2.Make sure that the tray contains clean, unmarked paper.
3.Attach the power cord and interface cable or interface cables, and then turn on the product.
4.Verify that the expected startup sounds occur.
5.Print a configuration page, and then verify that the expected printing sounds occur.
6.Send a print job from the host computer, and then verify that the output meets expectations.
7.Clean the outside of the product with a damp cloth.
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Chapter 1 Removal and replacement |
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Figure 1-2 Parts removal order
Print cartridges |
|
|
|
Imaging drum |
|
|
|
Input tray |
|
|
|
Separation pad |
|
|
|
Pickup roller |
Separation pad |
|
|
Right cover assembly |
|
|
|
Left cover assembly |
|
|
|
Top door assembly |
Right cover |
Left cover |
|
Rear top cover assembly |
Right cover |
Left cover |
|
Rear door assembly |
Right cover |
|
|
Rear lower cover assembly |
Right cover |
Left cover |
Rear door |
Control Panel |
Right cover |
|
|
Front door
ITB
Fuser delivery assembly
Formatter PCA (base model)
Formatter and wireless PCA (plus model) Engine controller assembly
Low-voltage power supply assembly
Left cover |
Control Panel |
|
|
Imaging drum |
Rear top cover |
Rear lower cover |
|
Right cover |
Left cover |
Rear top cover |
|
Left cover |
|
|
|
Right cover |
Left cover |
Top door |
|
Left cover |
|
|
|
Input tray |
Right cover |
Left cover |
Rear lower cover |
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Service approach |
5 |
When a print cartridge approaches the end of its useful life, you can continue printing with the current print cartridge until it no longer yields acceptable print quality.
Once an HP print cartridge has reached “very low’, HP’s Premium Protection Warranty on that supply has ended. All print defects or print cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement.
NOTE: Once an HP print cartridge has reached “very low’, the corresponding cartridge light on the control panel turns on.
1.Press the Cartridge button of the print
cartridge that requires replacement to rotate the print cartridge carousel for removal.
NOTE: All doors must be closed when pressing the Cartridge button.
NOTE: Wait until the Cartridge light is not flashing and the rotation sounds stops before opening the print cartridge door.
2.Open the print cartridge door.
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Chapter 1 Removal and replacement |
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3.Grasp the old print cartridge by the center handle and remove.
4.Remove the new print cartridge from the packaging. Place the used print cartridge in the bag and box for recycling.
CAUTION: To prevent damage to the print cartridge, hold the print cartridge at each end. Do not touch the roller on the print cartridge.
5.Remove the protective shielding from the new print cartridge.
6.Grasp both sides of the print cartridge and gently rock the print cartridge to distribute the toner evenly inside the print cartridge.
7.Remove the tape from the print cartridge. Place the tape in the print-cartridge box to return for recycling.
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Removal and replacement procedures |
7 |
8.Grasp the print cartridge by the center handle and insert into the product.
NOTE: Compare the color label on the print cartridge to the color label in the carousel slot to make sure the print cartridge color matches the carousel position.
CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.
9.Close the print cartridge door.
NOTE: After closing the print cartridge door, the Ready light and Attention light will flash. Allow up to three minutes for the product to calibrate.
NOTE: If replacing another print cartridge, you must close the print cartridge door before pressing the Cartridge button of the next print cartridge.
10.When printing, if you receive the status alert message Wrong Cartridge in <Color> Slot, remove the print cartridge from the specified slot and compare the color label on the print cartridge to the color label in the slot to determine the correct print cartridge for the slot.
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Chapter 1 Removal and replacement |
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NOTE: The imaging drum installed in this product is covered by the product warranty. Replacement imaging drums have a one-year limited warranty from the date of installation. The imaging drum installation date displays on both the configuration page and on the supplies status page when the imaging drum reaches approximately 30% of its estimated remaining life. HP's Premium Protection Warranty applies only to the print cartridges for the product.
1.Open the print cartridge door.
2.Open the front cover.
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Removal and replacement procedures |
9 |
3.Lift the two levers that hold the imaging drum.
4.Remove the old imaging drum.
5.Remove the new imaging drum from the packaging. Place the used imaging drum in the bag and box for recycling.
10 Chapter 1 Removal and replacement |
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6.Remove the protective shielding from the new imaging drum.
CAUTION: To prevent damage, do not expose the imaging drum to light for an extended period of time. Cover the imaging drum with a piece of paper if it can not be installed immediately.
CAUTION: Do not touch the green drum. Fingerprints on the imaging drum can cause print-quality problems.
7.Insert the new imaging drum in the product.
8.Lower the two levers that hold the imaging drum.
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Removal and replacement procedures 11 |
9.Close the front cover.
10. Close the print cartridge door.
NOTE: After closing the print cartridge door, the Ready light and Attention light will flash. Allow up to a minute for the product to calibrate.
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Pull the tray away from the printer to remove.
Figure 1-3 Remove the tray
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Removal and replacement procedures 13 |
CAUTION: Do not touch the black spongy part of the roller. Skin oils might cause print-quality problems.
1.Open the rear door.
2.Release two clips (callout 1), and then remove the roller form the product.
Figure 1-4 Remove the secondary transfer roller
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