Hp 740 G1, 840 G1, 850 G1, 750 G1 User Manual

HP EliteBook 740 G1 Notebook PC HP EliteBook 840 G1 Notebook PC HP ZBook 14 Mobile Workstation HP EliteBook 750 G1 Notebook PC HP EliteBook 850 G1 Notebook PC

Maintenance and Service Guide

© Copyright 2013—2015 Hewlett-Packard

Development Company, L.P.

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of

its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Third Edition: April 2015

Second Edition: November 2014

First Edition: September 2013

Document Part Number: 734761-003

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

v

vi Safety warning notice

Table of contents

1 Product description .......................................................................................................................................	1
2 External component identification .................................................................................................................	8
Display ...................................................................................................................................................................	8
Top .........................................................................................................................................................................	9
TouchPad .............................................................................................................................................	9
Lights .................................................................................................................................................	10
Buttons and fingerprint reader (select models only) .......................................................................	11
Keys ...................................................................................................................................................	12
Front .....................................................................................................................................................................	13
Left .......................................................................................................................................................................	15
Right .....................................................................................................................................................................	16
Bottom .................................................................................................................................................................	17
Service tag ...........................................................................................................................................................	19
3 Illustrated parts catalog ..............................................................................................................................	20
Computer major components .............................................................................................................................	20
Display assembly subcomponents .....................................................................................................................	31
HP EliteBook 740/840/ZBook 14 models .........................................................................................	31
HP EliteBook 750/850 models ..........................................................................................................	32
Mass storage devices ..........................................................................................................................................	33
Plastics Kit ...........................................................................................................................................................	35
Miscellaneous parts .............................................................................................................................................	36
Sequential part number listing ...........................................................................................................................	38
4 Removal and replacement procedures preliminary requirements ....................................................................	53
Tools required ......................................................................................................................................................	53
Service considerations ........................................................................................................................................	53
Plastic parts .......................................................................................................................................	53
Cables and connectors ......................................................................................................................	53
Drive handling ...................................................................................................................................	54
Grounding guidelines ...........................................................................................................................................	54
Electrostatic discharge damage .......................................................................................................	54
Packaging and transporting guidelines .........................................................................	55
Workstation guidelines ................................................................................	55

vii

5 Removal and replacement procedures for Customer Self-Repair parts .............................................................	57
Component replacement procedures .................................................................................................................	57
Service cover .....................................................................................................................................	57
Battery ...............................................................................................................................................	59
Hard drive ..........................................................................................................................................	60
Solid-state drive (SSD) ......................................................................................................................	62
RTC battery ........................................................................................................................................	64
Memory module ................................................................................................................................	65
WWAN module ...................................................................................................................................	67
WLAN module ....................................................................................................................................	69
Keyboard ...........................................................................................................................................	71
6 Removal and replacement procedures for Authorized Service Provider parts ...................................................	75
Component replacement procedures .................................................................................................................	75
Display panel (non-touch) ................................................................................................................	75
Base enclosure ..................................................................................................................................	79
Base enclosure (HP EliteBook 840/HP ZBook14 models) .............................................	79
Base enclosure (HP EliteBook 850 models) ...................................................................	82
Fan .....................................................................................................................................................	85
Card reader board .............................................................................................................................	86
VGA/USB board ..................................................................................................................................	87
Heat sink ............................................................................................................................................	88
Power button board ..........................................................................................................................	92
Fingerprint reader assembly .............................................................................................................	94
System board ....................................................................................................................................	96
Speaker assembly ...........................................................................................................................	106
Display assembly ............................................................................................................................	108
7 Computer Setup (BIOS), MultiBoot, and System Diagnostics in Windows 8 ......................................................	115
Using Computer Setup .......................................................................................................................................	115
Starting Computer Setup ................................................................................................................	115
Navigating and selecting in Computer Setup .................................................................................	115
Restoring factory settings in Computer Setup ...............................................................................	116
Updating the BIOS ...........................................................................................................................	116
Determining the BIOS version ......................................................................................	116
Downloading a BIOS update .........................................................................................	117
HP Sure Start ...................................................................................................................................	117
Using MultiBoot .................................................................................................................................................	118
About the boot device order ...........................................................................................................	118
Choosing MultiBoot preferences ....................................................................................................	118

viii

Setting a new boot order in Computer Setup ..............................................................	118
Dynamically choosing a boot device using the f9 prompt ...........................................	119
Setting a MultiBoot Express prompt ............................................................................	119
Entering MultiBoot Express preferences .....................................................................	119
Using HP PC Hardware Diagnostics (UEFI) (select models only) ......................................................................	120
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ...............................................	120
8 Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 7 .................................................	121
Using Computer Setup .......................................................................................................................................	121
Starting Computer Setup ................................................................................................................	121
Navigating and selecting in Computer Setup .................................................................................	121
Restoring factory settings in Computer Setup ...............................................................................	122
Updating the BIOS ...........................................................................................................................	122
Determining the BIOS version ......................................................................................	122
Downloading a BIOS update .........................................................................................	123
HP Sure Start ...................................................................................................................................	123
Using MultiBoot .................................................................................................................................................	124
About the boot device order ...........................................................................................................	124
Choosing MultiBoot preferences ....................................................................................................	124
Setting a new boot order in Computer Setup ..............................................................	124
Dynamically choosing a boot device using the f9 prompt ...........................................	125
Setting a MultiBoot Express prompt ............................................................................	125
Entering MultiBoot Express preferences .....................................................................	125
Using HP PC Hardware Diagnostics (UEFI) (select models only) ......................................................................	126
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ...............................................	126
9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux ........................................................	127
Starting Computer Setup ..................................................................................................................................	127
Using Computer Setup .......................................................................................................................................	127
Navigating and selecting in Computer Setup .................................................................................	127
Restoring factory settings in Computer Setup ...............................................................................	129
Updating the BIOS ..............................................................................................................................................	129
Determining the BIOS version .........................................................................................................	129
Downloading a BIOS update ...........................................................................................................	130
HP Sure Start .....................................................................................................................................................	130
Using MultiBoot .................................................................................................................................................	131
About the boot device order ...........................................................................................................	131
Choosing MultiBoot preferences ....................................................................................................	131
Dynamically choosing a boot device using the f9 prompt ...........................................	131
Using HP PC Hardware Diagnostics (UEFI) (select models only) ......................................................................	131
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ...............................................	132

ix

10 Backup and recovery in Windows 8 ............................................................................................................	133
Backing up your information .............................................................................................................................	133
Performing a system recovery ..........................................................................................................................	134
Using the Windows recovery tools .................................................................................................	134
Using f11 recovery tools .................................................................................................................	135
Using Windows 8 operating system media (purchased separately) .............................................	135
Using Windows Refresh for quick and easy recovery ....................................................................	136
Remove everything and reinstall Windows ....................................................................................	136
Using HP Software Setup ................................................................................................................	137
11 Backup and recovery in Windows 7 ............................................................................................................	138
Creating recovery media and backups ..............................................................................................................	138
Guidelines ........................................................................................................................................	138
Creating recovery media with HP Recovery Disc Creator ...............................................................	138
Creating recovery media ..............................................................................................	139
Backing up your information ..........................................................................................................	139
Performing a system recovery ..........................................................................................................................	140
Using the Windows recovery tools .................................................................................................	140
Using f11 recovery tools (select models only) ...............................................................................	142
Using Windows 7 operating system media ....................................................................................	142
12 Backup and Recovery in SUSE Linux ...........................................................................................................	144
Creating backups ...............................................................................................................................................	144
Backing up your information .............................................................................................................................	144
Performing a system recovery ..........................................................................................................................	145
Remove everything and reinstall SLED .............................................................................................................	145
13 Specifications ..........................................................................................................................................	147
Computer specifications–HP EliteBook 840/HP ZBook 14 models ..................................................................	147
Computer specifications–HP EliteBook 850 models ........................................................................................	148
35.6-cm (14.0-in) HD SVA display specifications .............................................................................................	148
35.6-cm (14.0-in) HD+ SVA display specifications ...........................................................................................	149
35.6-cm (14.0-in) HD+ SVA display specifications ...........................................................................................	150
39.6-cm (15.6-in) HD SVA display specifications .............................................................................................	150
39.6-cm (15.6-in) FHD SVA display specifications ...........................................................................................	151
Hard drive specifications ...................................................................................................................................	151
Solid-state drive specifications ........................................................................................................................	152

x

14	Statement of Volatility ............................................................................................................................	153
	HP Sure Start .....................................................................................................................................................	154
	Non-volatile memory usage .............................................................................................................................	155
	Questions and answers .....................................................................................................................................	156
15	Power cord set requirements ....................................................................................................................	158
	Requirements for all countries .........................................................................................................................	158
	Requirements for specific countries and regions .............................................................................................	158
16	Recycling ................................................................................................................................................	160
Index ...........................................................................................................................................................		161

xi

xii

1 Product description

Category	Description		HP	HP ZBook	HP
			EliteBook		EliteBook
				14
			740/840		750/850
	HP EliteBook 740 G1 Notebook PC		√
Product Name	HP EliteBook 840 G1 Notebook PC		√
	HP ZBook 14 Mobile Workstation			√
	HP EliteBook 750 G1 Notebook PC				√
	HP EliteBook 850 G1 Notebook PC				√
Processors	Offers the following processors:		√	√	√
	●	Intel® Dual Core® i7-4600U 2.10-GHz processor (SC turbo
		up to 3.30-GHz; 4.0-MB L3 cache, 15 W)
	●	Intel Dual Core® i7-4510U 2.00-GHz processor (SC turbo
		up to 3.10-GHz; 4.0-MB L3 cache, 15 W)
	●	Intel Dual Core® i7-4500U 1.80-GHz processor (SC turbo
		up to 3.00-GHz; 4.0-MB L3 cache, 15 W)
	●	Intel Dual Core i5-4310U 2.00-GHz processor (SC turbo up
		to 3.00-GHz; 3.0-MB L3 cache, 15 W)
	●	Intel Dual Core i5-4300U 1.90-GHz processor (SC turbo up
		to 2.90-GHz; 3.0-MB L3 cache, 15 W)
	●	Intel Dual Core i5-4210U 1.70-GHz processor (SC turbo up
		to 2.70-GHz; 3.0-MB L3 cache, 15 W)
	●	Intel Dual Core i5-4200U 1.60-GHz processor (SC turbo up
		to 2.60-GHz; 3.0-MB L3 cache, 15 W)
	Intel Dual Core i3-4030U 1.90-GHz processor; 3.0-MB L3 cache,		√		√
	15 W)
	Intel Dual Core i3-4010U 1.70-GHz processor; 3.0-MB L3 cache,
	15 W)
Chipset	Mobile Intel QM87 chipset		√	√	√
Graphics	Switchable discrete graphics: AMD Radeon™ HD 8750M, with		√		√
	support for up to 5 displays through the APR
	Internal graphics:
	●	Universal memory architecture (UMA) with shared video
		memory with support for up to 3 displays through the APR
	●	Intel HD Graphics 4400
	Support dual-display ports through the dock
	Supports hybrid (switchable) graphics
	Switchable discrete graphics: AMD FirePro M4100, with			√
	support for up to 5 displays through the APR

Support dual-display ports through the dock

1

Category	Description		HP	HP ZBook	HP
			EliteBook		EliteBook
				14
			740/840		750/850
	Supports hybrid (switchable) graphics
Panel	All display assemblies include two or three wireless local area		√	√
	network (WLAN) antenna cables and two wireless wide area
	network (WWAN) antenna cables
	(35.6-cm) 14.0-in LED, HD, AntiGlare (AG), SVA (1366×768), 200
	nits display with and without webcam
	(35.6-cm) 14.0-in LED, HD+, AG, SVA (1920×1080), 250 nits
	display with and without webcam
	(35.6-cm) 14.0-in LED, HD+, AG, SVA (1920×1080) 250 nits
	capacitive touch display with webcam
	(35.6-cm) 14.0-in LED, FHD, AG, SVA (1920×1080) 300 nits
	display with and without webcam
	● (39.6-cm) 15.6-in LED, FHD, AG, SVA (1920×1080) 200 nits				√
		display with and without webcam
	● (39.6-cm) 15.6-in LED, HD, AG, SVA (1368×768) 300 nits
		display with and without webcam
Memory	Two customer-accessible/upgradable memory module slots		√		√
	with the following specifications:
	DDR3L-1600-MHz dual channel support
	Supports 16384-MB of system RAM in the
	following configurations:
	●	16384-MB (8192-MB×2)
	●	12288-MB (8192-MB+4096-MB)
	● 8192-MB (8192-MB×1 or 4096×2)
	● 8192-MB (8192-MB×1 or 4096×2; not supported on
		computer models equipped with a 32-bit
		operating system)
	●	6144-MB (4096-MB+2048-MB)
	● 4096-MB (4096-MB×1 or 2048-MB×2)
	●	2048-MB (2048×1)
	Two customer-accessible/upgradable memory module slots			√
	with the following specifications:
	DDR3L-1600-MHz dual channel support
	Supports 16384-MB of system RAM in the
	following configurations:
	●	16384-MB (8192-MB×2)

● 8192-MB (8192-MB×1 or 4096×2)

● 8192-MB (8192-MB×1 or 4096×2; not supported on computer models equipped with a 32-bit operating system)

● 4096-MB (4096-MB×1 or 2048-MB×2)

2 Chapter 1 Product description

Category	Description		HP	HP ZBook	HP
			EliteBook		EliteBook
				14
			740/840		750/850
Primary storage	Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and		√	√	√
	7.0-mm (.28-in) thicknesses (all hard drives use the
	same bracket)
	Customer-accessible
	Supports the following hard drives:		√		√
	●	1-TB, 5400-rpm
	●	500-GB, 7200-rpm, self-encrypting drive (SED)
	●	500-GB, 7200-rpm
	●	500-GB, 5400-rpm, self-encrypting drive (SED,
		FIPS-140-2)
	●	500-GB, 5400-rpm
	●	320-GB, 7200-rpm
	●	320-GB, 5400-rpm

Supports the following SSDs:

●256-GB SATA III, SED

●240-GB, SATA III

●180-GB, SATA III

●128-GB

Supports the following hard drives:

√

●1-TB, 5400-rpm

●750-GB, 7200-rpm

●500-GB, 7200-rpm, self-encrypting drive (SED)

●500-GB, 7200-rpm

●500-GB, 5400-rpm, self-encrypting drive (SED, FIPS-140-2)

●320-GB, 7200-rpm

Supports the following SSDs:

	●	512-GB
	●	256-GB SATA III, SED
	●	240-GB, SATA III
	●	180-GB, SATA III
	●	128-GB
Flash cache	M.2 (NGFF) module		√	√	√
	Intel SRT (Smart Response Technology)		√	√	√
	32 GB		√	√	√
	Supports "No Flash Cache" option		√	√	√
	Not available with SSD or SED HDD		√	√	√

3

Category	Description		HP	HP ZBook	HP
			EliteBook		EliteBook
				14
			740/840		750/850
Mini-card SSD	M.2 (NGFF) Solid State Drive			√
	120 GB			√
	Not available if 32-GB flash cache is selected			√
Audio and video	Two stereo speakers		√	√	√
	HD audio with DTS Sound Studio		√	√	√
	Integrated 720p HD webcam (supports no camera option)		√	√	√
	Integrated dual-array microphone		√	√	√
Ethernet	Intel® I218LM Gigabit Network Connection		√	√	√
	S3/S4/S5 wake on LAN
Wireless	Integrated wireless local area network (WLAN) options by way		√	√	√
	of minicard
	Two WLAN antennas built into display assembly
	Support for the following WLAN formats:
	●	Atheros WB225 1×1 802.11b/g/n Bluetooth
		Combo Adapter
	●	Broadcom 43228 802.11abgn 2×2 Wi-Fi Adapter
	●	Intel Centrino Advanced-N 6205 WLAN module
	●	Intel Centrino Ultimate-N 6300 WLAN module
	●	Intel Centrino Wireless-N 2200 802.11b/g/n 2×2
		WiFi Adaptor
	Supports no WLAN option
	Integrated wireless wide area network (WWAN) options by way		√	√	√
	of wireless module
	Two world-wide/5-band WWAN antennas built into display
	assembly
	Secured by subscriber identity module (SIM, user-accessible
	behind battery)
	Support for the following WWAN formats:
	●	HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module
	●	HP lt4112 LTE/HSPA+ Mobile Broadband Module
	●	HP hs3110 HSPA+ Mobile Broadband Module

Supports no WWAN option

Supports WWAN after market option

External media cards Media reader slot supporting the following digital card formats: √ √ √

●Secure Digital (SD) Memory Card

●SDHC

●SDXC

Ports

Offers the following ports:

√

√

√

4 Chapter 1 Product description

Category	Description		HP	HP ZBook	HP
			EliteBook		EliteBook
				14
			740/840		750/850
	●	Headphone/microphone combo
	●	Battery connector
	●	DisplayPort 1.2
	●	Docking connector
	●	USB 3.0 ports (3)
	●	USB 3.0 charging port
	●	HP Smart AC adapter
	●	RJ-45 (Ethernet)
	●	Secondary battery connector
	●	VGA (Dsub 15 pin) supporting: 1920×1200 external
		resolution @ 75 Hz, hot plug and unplug and
		autodetection for correct output to wide-aspect vs.
		standard aspect video
Keyboard/pointing	Glass with chemical etched surface, dual-point, spill-resistant		√	√	√
devices	with drain, DuraKeys
	Gesture support: MultiTouch gestures enabled, two-finger		√	√	√
	scrolling, and pinch-zoom as default
	Taps enabled by default		√	√	√
	Supports two-way scroll		√	√	√
	On/off button		√	√	√
Power requirements	Supports the following HP Smart AC adapters:
	●	65-W HP Smart AC adapter	√	√	√
	●	65-W HP Slim Smart AC adapter	√	√	√
	●	45-W HP Smart AC adapter	√		√
	Supports the following batteries:		√	√	√
	●	3-cell, 50-Wh, 4.45-Ah long-life battery
	●	3-cell, 24-Wh, 2.2-Ah long-life battery
	●	Secondary 6-cell, 60-Wh, 2.7-Ah battery
	●	Secondary 6-cell, 60-Wh, 2.7-Ah battery	√	√
Security	Supports security cable lock		√	√	√
	Supports fingerprint reader and no fingerprint reader option		√	√	√
	Supports Trusted Platform Module (TPM) 1.2 (Infineon, soldered		√	√	√
	down) and TPM Enhanced Drive Lock
	Integrated Smart Card reader (active)		√	√	√
	Full volume encryption		√	√	√
	Preboot authentication (password, Smart Card)		√	√	√
Operating system	Windows 7, Service Pack 1		√	√	√

5

Category	Description		HP	HP ZBook	HP
			EliteBook		EliteBook
				14
			740/840		750/850
	Windows 8 Multi-Language 64		√	√	√
	Windows 8 Professional 64		√	√	√
	Windows 8 License with Win 7 Downgrade		√	√	√
	Preinstalled:		√	√	√
	●	Windows® 8 ML 64
	●	Windows 8 CH
	●	Windows 8 EM
	●	Windows 8 Professional 64
	●	Windows 8 Professional 64 DPK with Windows 7
		Professional 64 and 32
	●	Windows 7 Home Premium 64 and 32 (not available with
		HP ZBook 14)
	●	Windows 7 Professional 64 and 32
	●	FreeDOS
	●	SUSE Linux (SLED 11) SP2, 64-bit
	Preinstalled:				√
	●	Windows 8 Professional 64 with MSNA
	●	Windows 8 Professional 64 DPK with Windows 7
		Professional 64 and 32 with MSNA
	●	Windows 7 Professional 64 and 32 with MSNA
	Restore media—DR-DVD:		√	√	√
	●	Windows 8 (available with any Windows 8 operating
		system and required with Windows 8 Professional
		downgrade operating system)
	●	Windows 7 (available with any Windows 7 or Windows 8
		downgrade operating system)
	Restore media—OS-DVD:		√	√	√
	●	Windows 8 Professional 64-bit (only available and
		required with Windows 8 Professional downgrade
		operating system)
	●	Windows 8 64-bit
	●	Windows 8 Country-Specific 64-bit
	●	Windows 8 Emerging Market 64-bit
	●	Windows 7 Home Premium 64and 32-bit (available with
		any Windows 7 HP operating system except Asia-Pacific
		countries and regions and the People's Republic of China)
	●	Windows 7 Professional 64and 32-bit (available with any
		Windows 7 Professional or Windows 8 Professional
		downgrade except Asia-Pacific countries and regions and
		the People's Republic of China)
	Certified:		√	√	√

6 Chapter 1 Product description

Category	Description	HP	HP ZBook	HP
		EliteBook		EliteBook
			14
		740/840		750/850

●Microsoft WHQL

●SuSE Linux Enterprise (SLED) 64-bit Service Pack 2

Web-only support:

√

√

√

●Windows 8.1 Professional 64

●Windows 8.1 Enterprise 64

●Windows 8.1 Multi-Language 64

●Windows 8.1 Emerging Markets 64

●Windows 8.1 Chinese Market 64

●Windows 8 Enterprise 64

●Windows 7 Enterprise 64 and 32

●Windows 7 Ultimate 64 and 32

Serviceability

End user replaceable parts:

√

√

√

●AC adapter

●Battery

●Hard drive/Solid-state drive

●Keyboard

●Memory module

●WLAN module

●WWAN module

●M.2 (NGFF) Flash cache / SSD

7

2 External component identification

Display

Component		Description
(1)	WLAN antennas (2)*	Send and receive wireless signals to communicate with wireless local
		area networks (WLAN).
(2)	WWAN antennas (2)* (select models only)	Send and receive wireless signals to communicate with wireless wide
		area networks (WWAN).
(3)	Internal microphones (2)	Record sound.
(4)	Webcam light (select models only)	On: The webcam is in use.
(5)	Webcam (select models only)	Records video and captures still photographs.
		For information on using the webcam, access HP Support Assistant.
		To access HP Support Assistant in Windows 8, on the Start screen,
		select the HP Support Assistant app. To access HP Support Assistant
		in Windows 7, select Start > Help and Support > User Guides.
(6)	Internal display switch	Turns off the display or initiates Sleep (Windows)/Suspend (Linux) if
		the display is closed while the power is on.

NOTE: The display switch is not visible on the outside of the computer.

*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access the user guides in Windows 8, select the HP Support Assistant app on the

8 Chapter 2 External component identification

Component Description

Start screen, select My computer, and then select User guides. TO access the user guides in Windows 7, select Start > Help and Support > User Guides.

Top

TouchPad

Component		Description
(1)	Pointing stick (select models only)	Moves the pointer and selects or activates items on the screen.
(2)	Left pointing stick button	Functions like the left button on an external mouse.
(3)	TouchPad zone	Moves the pointer and selects or activates items on the screen.
(4)	Left TouchPad button	Functions like the left button on an external mouse.
(5)	Right pointing stick button	Functions like the right button on an external mouse.
(6)	Right TouchPad button	Functions like the right button on an external mouse.

Top 9

Lights

Component		Description
(1)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state (Windows) or
			Suspend state (Linux).
		●	Off: The computer is off (Windows) or in Hibernation
			(Linux).
(2)	Caps lock light	On: Caps lock is on.
(3)	Microphone mute light	●	Amber: microphone sound is off.
		●	Off: microphone sound is on.
(4)	Num lock light	On: Num lock is on.
(5)	Wireless light	●	White: An integrated wireless device, such as a wireless
			local area network (WLAN) device and/or a Bluetooth®
			device, is on.
		●	Amber: All wireless devices are off.
(6)	Mute light	●	Amber: Computer sound is off.
		●	Off: Computer sound is on.

10 Chapter 2 External component identification

Buttons and fingerprint reader (select models only)

Component		Description
(1)	Power button	●	When the computer is off, press the button to turn on the
			computer.
		●	When the computer is on, press the button briefly to initiate
			Sleep.
		●	When the computer is in the Sleep state, press the button
			briefly to exit Sleep.
		●	When the computer is in Hibernation, press the button
			briefly to exit Hibernation.
		CAUTION: Pressing and holding down the power button will
		result in the loss of unsaved information.
		If the computer has stopped responding and operating system
		shutdown procedures are ineffective, press and hold the power
		button for at least 5 seconds to turn off the computer.
		To learn more about your power settings:
		Windows 8:
		▲	From the Start screen, type power, select Settings, and
			then select Power Options.
		Windows 7:
		▲	Select Start > Control Panel > System and Security >
			Power Options.
		Linux:
		1.	Select Computer > Control Center.

Top 11

Component		Description
		2. In the left pane, click System, and then click Power
		Management in the right pane.
(2)	Speakers (2)	Produce sound.
(3)	Wireless button	Turns the wireless feature on or off but does not establish a
		wireless connection.
(4)	Volume mute button	Mutes and restores speaker sound.
(5)	Fingerprint reader (select models only)	Allows a fingerprint logon to Windows, instead of a password
		logon.

Keys

Component		Description
(1)	esc key	(Windows only) Displays system information when pressed in
		combination with the fn key.
(2)	fn key	(Windows) Executes frequently used system functions when
		pressed in combination with a function key, the num lk key, or
		the esc key.
		(Linux) Executes frequently used system functions when
		pressed in combination with a function key.
(3)	Windows button	(Windows only) Returns you to the Start screen from an open
		app or the Windows desktop.
		NOTE: Pressing the Windows button again will return you to
		the previous screen.
(4)	Function keys	Execute frequently used system functions when pressed in
		combination with the fn key.
(5)	Embedded numeric keypad	When the keypad is turned on, it can be used like an external
		numeric keypad.

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Component		Description
		Each key on the keypad performs the function indicated by the
		icon in the upper-right corner of the key.
(6)	num lk key	Turns the embedded numeric keypad on and off when pressed
		in combination with the fn key.
		(Linux) Alternates between the navigational and numeric
		functions on the integrated numeric keypad.

Front

Component		Description
(1)	Wireless light	●	White: An integrated wireless device, such as a
			wireless local area network (WLAN) device and/or a
			Bluetooth® device, is on.
		●	Amber: All wireless devices are off.
(2)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state
			(Windows) or Suspend state (Linux).
		●	Off: The computer is off or in Hibernation (Linux).
(3)	AC adapter/Battery light	●	White: The computer is connected to external power
			and the battery is charged from 90 to 99 percent.
		●	Amber: The computer is connected to external power
			and the battery is charged from 0 to 90 percent.

Front 13

Component		Description
		●	Blinking amber: A battery that is the only available
			power source has reached a low battery level. When
			the battery reaches a critical battery level, the
			battery light begins blinking rapidly.
		●	Off: The battery is fully charged.
(4)	Hard drive light	●	Blinking white: The hard drive is being accessed.
		●	Amber: HP 3D DriveGuard has temporarily parked the
			hard drive.

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Left

Component		Description
(1)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a deterrent, but
		it may not prevent the computer from being mishandled or
		stolen.
(2)	Vent	Enables airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal for
		the internal fan to cycle on and off during routine operation.
(3)	External VGA monitor port	Connects an external VGA monitor or projector.
(4)	USB 3.0 charging port	Connects optional USB 3.0 devices and provides enhanced USB
		power performance. The USB charging port can also charge
		select models of cell phones and MP3 players, even when the
		computer is off.
(5)	USB 3.0 ports (2)	Connect optional USB 3.0 devices and provide enhanced USB
		power performance.
(6)	Smart card reader (select models only)	Supports optional smart cards.

Left 15

Right

Component		Description
(1)	Audio-out (headphone) jack/Audio-in	Produces sound when connected to optional powered stereo
	(microphone) jack	speakers, headphones, earbuds, a headset, or television audio.
		Also connects an optional headset microphone.
		WARNING! To reduce the risk of personal injury, adjust the
		volume before putting on headphones, earbuds, or a headset.
		For additional safety information, see the Regulatory, Safety,
		and Environmental Notices.
		To access the user guides:
		Windows 8: Select the HP Support Assistant app on the Start
		screen, select My computer, and then select User guides.
		Windows 7: Select Start > Help and Support > User Guides.
		NOTE: When a device is connected to the jack, the computer
		speakers are disabled.
		NOTE: Be sure that the device cable has a 4-conductor
		connector that supports both audio-out (headphone) and
		audio-in (microphone).
(2)	DisplayPort	Connects an optional digital display device, such as a high-
		performance monitor or projector.
(3)	Memory card reader	Reads data from and writes data to memory cards such as
		Secure Digital (SD).
(4)	USB 3.0 ports (2)	Connect optional USB 3.0 devices and provide enhanced USB
		power performance.
(5)	RJ-45 (network) jack	Connects a network cable.
(6)	Docking connector	Connects an optional docking device.
(7)	Power connector	Connects an AC adapter.

16 Chapter 2 External component identification

Bottom

NOTE: Your computer may look slightly different from the illustration in this section.

Component		Description
(1)	Accessory battery connector	Connects an optional accessory battery.
(2)	Service cover	Provides access to the hard drive bay, the wireless LAN
		(WLAN) module slot, the WWAN module slot, and the
		memory module slots.
		CAUTION: To prevent an unresponsive system, replace
		the wireless module only with a wireless module
		authorized for use in the computer by the governmental
		agency that regulates wireless devices in your country or
		region. If you replace the module and then receive a
		warning message, remove the module to restore
		computer functionality, and then contact support through
		HP Support Assistant. To access HP Support Assistant on
		the Start screen, select the HP Support Assistant app.
(3)	Service cover release latch	Releases the service cover on the computer.
(4)	Service cover release lock	Locks service cover.
(5)	Vents (2)	Enable airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(6)	SIM slot (select models only)

Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay.

Bottom 17

Component	Description
(1)	Service cover	Provides access to the hard drive bay, the
		wireless LAN (WLAN) module slot, the WWAN
		module slot, and the memory module slots.
		CAUTION: To prevent an unresponsive
		system, replace the wireless module only with
		a wireless module authorized for use in the
		computer by the governmental agency that
		regulates wireless devices in your country or
		region. If you replace the module and then
		receive a warning message, remove the
		module to restore computer functionality, and
		then contact support through HP Support
		Assistant. To access HP Support Assistant on
		the Start screen, select the HP Support
		Assistant app.
(2)	Service cover release latch	Releases the service cover on the computer.
(3)	Service cover release lock	Locks the service cover.
(4)	Vents (3)	Enable airflow to cool internal components.

18 Chapter 2 External component identification