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HP ProBook 6475b Notebook PC and HP ProBook 6470b Notebook PC
Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2012 Hewlett-Packard
Development Company, L.P.
AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of
its proprietor.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Second Edition: October 2012
First Edition: May 2012
Document Part Number: 677122-002
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 |
Product description ........................................................................................................... |
1 |
2 |
External component identification ................................................................................... |
15 |
|
Display ................................................................................................................................. |
15 |
|
Buttons and fingerprint reader (select models only) ..................................................................... |
17 |
|
Keys ..................................................................................................................................... |
18 |
|
Lights .................................................................................................................................... |
19 |
|
TouchPad .............................................................................................................................. |
20 |
|
Front ..................................................................................................................................... |
21 |
|
Left side ................................................................................................................................ |
22 |
|
Right side .............................................................................................................................. |
23 |
|
Rear ..................................................................................................................................... |
24 |
|
Bottom .................................................................................................................................. |
25 |
3 |
Illustrated parts catalog .................................................................................................. |
27 |
|
Service tag ............................................................................................................................ |
28 |
|
Computer major components ................................................................................................... |
29 |
|
Display assembly subcomponents ............................................................................................. |
40 |
|
Cable Kit .............................................................................................................................. |
42 |
|
Plastics Kit ............................................................................................................................. |
43 |
|
Mass storage devices ............................................................................................................. |
44 |
|
Miscellaneous parts ................................................................................................................ |
46 |
|
Sequential part number listing .................................................................................................. |
47 |
4 |
Removal and replacement procedures ............................................................................ |
61 |
|
Preliminary replacement requirements ....................................................................................... |
61 |
|
Tools required ......................................................................................................... |
61 |
|
Service considerations ............................................................................................. |
61 |
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Plastic parts ............................................................................................. |
61 |
|
Cables and connectors ............................................................................. |
61 |
|
Drive handling ......................................................................................... |
62 |
v
Grounding guidelines .............................................................................................. |
62 |
Electrostatic discharge damage .................................................................. |
62 |
Packaging and transporting guidelines ........................................ |
64 |
Component replacement procedures ........................................................................................ |
66 |
Service tag ............................................................................................................. |
66 |
Computer feet ......................................................................................................... |
67 |
Battery ................................................................................................................... |
68 |
SIM ....................................................................................................................... |
69 |
Service cover .......................................................................................................... |
70 |
Optical drive .......................................................................................................... |
71 |
Upgrade bay .......................................................................................................... |
73 |
Hard drive ............................................................................................................. |
74 |
RTC battery ............................................................................................................ |
76 |
Memory module ...................................................................................................... |
77 |
WWAN module ..................................................................................................... |
80 |
WLAN module ........................................................................................................ |
82 |
Bluetooth module .................................................................................................... |
84 |
Modem module ....................................................................................................... |
85 |
Fan ....................................................................................................................... |
87 |
Keyboard ............................................................................................................... |
88 |
Base enclosure ........................................................................................................ |
93 |
Speaker assembly ................................................................................................... |
97 |
RJ-11 jack cable ...................................................................................................... |
98 |
Service cover release latch assembly ......................................................................... |
99 |
Battery release latch assembly ................................................................................ |
102 |
Function board ..................................................................................................... |
104 |
System board ....................................................................................................... |
106 |
Heat sink .............................................................................................................. |
111 |
Processor ............................................................................................................. |
114 |
USB board ........................................................................................................... |
117 |
Display assembly .................................................................................................. |
119 |
5 Computer Setup (BIOS) and Advanced System Diagnostics ............................................ |
127 |
Windows 8 ......................................................................................................................... |
127 |
Using Computer Setup ........................................................................................... |
127 |
Starting Computer Setup ......................................................................... |
127 |
Navigating and selecting in Computer Setup ............................................. |
128 |
Restoring factory settings in Computer Setup .............................................. |
129 |
Updating the BIOS ................................................................................. |
129 |
Determining the BIOS version ................................................... |
129 |
Downloading a BIOS update .................................................... |
130 |
vi
Using Advanced System Diagnostics ....................................................................... |
131 |
Windows 7 ......................................................................................................................... |
132 |
Starting Computer Setup ........................................................................................ |
132 |
Using Computer Setup ........................................................................................... |
132 |
Navigating and selecting in Computer Setup ............................................. |
132 |
Restoring factory settings in Computer Setup .............................................. |
133 |
Updating the BIOS ................................................................................................ |
134 |
Determining the BIOS version .................................................................. |
134 |
Downloading a BIOS update ................................................................... |
134 |
Using Advanced System Diagnostics ....................................................................... |
135 |
SuSE Linux (SLED) ................................................................................................................. |
136 |
Starting Computer Setup ........................................................................................ |
136 |
Using Computer Setup ........................................................................................... |
136 |
Navigating and selecting in Computer Setup ............................................. |
136 |
Restoring factory settings in Computer Setup .............................................. |
137 |
Updating the BIOS ................................................................................................ |
137 |
Determining the BIOS version .................................................................. |
138 |
Downloading a BIOS update ................................................................... |
138 |
Using Advanced System Diagnostics ....................................................................... |
139 |
6 Specifications ............................................................................................................... |
140 |
Computer specifications ........................................................................................................ |
140 |
14.0-inch SGA display specifications ..................................................................................... |
142 |
Hard drive specifications ...................................................................................................... |
143 |
7 Backup and recovery .................................................................................................... |
144 |
Windows 8 ......................................................................................................................... |
144 |
Backing up your information ................................................................................... |
144 |
Performing a system recovery ................................................................................. |
145 |
Using the Windows recovery tools ........................................................... |
145 |
Using f11 recovery tools ......................................................................... |
146 |
Using Windows 8 operating system media (purchased separately) ............... |
147 |
Using Windows Refresh for quick and easy recovery .................................. |
147 |
Remove everything and reinstall Windows ................................................ |
148 |
Using HP Software Setup ........................................................................ |
149 |
Windows 7 ......................................................................................................................... |
149 |
Creating recovery media with HP Recovery Disc Creator ............................................ |
150 |
Creating recovery media ......................................................................... |
150 |
Backing up your information ................................................................................... |
150 |
Performing a system recovery ................................................................................. |
151 |
Using the Windows recovery tools ........................................................... |
151 |
vii
|
Using f11 recovery tools ......................................................................... |
152 |
|
Using a Windows 7 operating system DVD (purchased separately) .............. |
153 |
|
SuSE Linux (SLED) ................................................................................................................. |
154 |
|
Creating backups .................................................................................................. |
154 |
|
Backing up your information ................................................................................... |
154 |
|
Performing a system recovery ................................................................................. |
155 |
|
USB Recovery option (select models only) ................................................................. |
156 |
|
Remove everything and reinstall SLED ...................................................................... |
157 |
8 |
Power cord set requirements ........................................................................................ |
158 |
|
Requirements for all countries ................................................................................................ |
158 |
|
Requirements for specific countries and regions ....................................................................... |
159 |
9 |
Recycling ...................................................................................................................... |
160 |
Index ............................................................................................................................... |
161 |
|
viii
1 Product description
Category |
Description |
HP ProBook 6475b |
HP ProBook 6470b |
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Notebook PC |
Notebook PC |
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Product Name |
HP ProBook 6475b Notebook PC |
√ |
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HP ProBook 6470b Notebook PC |
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√ |
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Processors |
● |
AMD® A10-4600M 3.20-GHz/2.30- |
√ |
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GHz processor (4.0-MB L2 cache, |
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1600-MHz DDR3, quad core, 35 W) |
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● |
AMD A8-4500M 2.80-GHz/1.90-GHz |
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processor (4.0-MB L2 cache, 1600- |
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MHz DDR3, quad core, 35 W) |
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● |
AMD A6-4400M 3.20-GHz/2.70-GHz |
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processor (1.0-MB L2 cache, 1600- |
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MHz DDR3, dual core, 35 W) |
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● |
AMD A4-4300M 3.00-GHz/2.50-GHz |
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processor (1.0-MB L2 cache, 1600- |
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MHz DDR3, dual core, 35 W) |
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1
Category |
Description |
HP ProBook 6475b |
HP ProBook 6470b |
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Notebook PC |
Notebook PC |
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Processors (continued) |
● Intel® Quad Core® i7-3540M 3.00- |
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√ |
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GHz processor (SC turbo up to 3.70- |
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GHz; 1600MHz FSB, 4.0-MB L3 |
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cache, 35 W) |
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● Intel Dual Core i7-3520M 2.90-GHz |
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processor (SC turbo up to 3.60-GHz; |
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1600-MHz FSB, 4.0-MB L3 cache, |
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35 W) |
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● Intel Dual Core i5-3380M 2.90-GHz |
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processor (SC turbo up to 3.60-GHz; |
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1600-MHz FSB, 3.0-MB L3 cache, |
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35 W) |
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● Intel Dual Core i5-3360M 2.80-GHz |
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processor (SC turbo up to 3.50-GHz; |
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1600-MHz FSB, 3.0-MB L3 cache, |
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35 W) |
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● Intel Dual Core i5-3340M 2.70-GHz |
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processor (SC turbo up to 3.40-GHz; |
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1600-MHz FSB, 3.0-MB L3 cache, |
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35 W) |
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● Intel Dual Core i5-3320M 2.60-GHz |
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processor (SC turbo up to 3.30-GHz; |
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1600-MHz FSB, 3.0-MB L3 cache, |
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35 W) |
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● Intel Dual Core i5-3210M 2.50-GHz |
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processor (SC turbo up to 3.10-GHz; |
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1600-MHz FSB, 3.0-MB L3 cache, |
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35 W) |
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● Intel Core i3-3130M 2.60-GHz |
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processor (1600-MHz FSB, 3.0-MB L3 |
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cache, 35 W) |
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● Intel Core i3-3120M 2.50-GHz |
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processor (1600-MHz FSB, 3.0-MB L3 |
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cache, 35 W) |
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● Intel Core i3-3110M 2.40-GHz |
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processor (1600-MHz FSB, 3.0-MB |
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L3 cache, 35 W) |
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● Intel Core i3-2370M 2.40-GHz |
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processor (1333-MHz FSB, 3.0-MB |
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L3 cache, 35 W) |
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● Intel Celeron® B840 1.90-GHz |
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processor (1333-MHz FSB, 2.0-MB |
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L3 cache, 35 W) |
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Chipset |
AMD A70M fusion controller hub (FCH) |
√ |
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2 Chapter 1 Product description
Category |
Description |
HP ProBook 6475b |
HP ProBook 6470b |
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Notebook PC |
Notebook PC |
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Chipset (continued) |
Mobile Intel QM77 chipset |
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√ |
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Mobile Intel HM76 chipset |
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Graphics |
AMD integrated universal memory |
√ |
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architecture (UMA) graphics |
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Support for DisplayPort 1.2 |
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Support for dual-display ports through |
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the dock |
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● Radeon® HD 7660G graphics on |
√ |
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computer models equipped with an |
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AMD A10-4600M 3.20-GHz/2.30- |
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GHz processor |
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● Radeon HD 7640G graphics on |
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computer models equipped with an |
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AMD A8-4500M 2.80-GHz/1.90- |
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GHz processor |
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● Radeon HD 7520G graphics on |
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computer models equipped with an |
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AMD A6-4400M 3.20-GHz/2.70- |
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GHz processor |
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● Radeon HD 7420G graphics on |
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computer models equipped with an |
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AMD A4-4300M 3.00-GHz/2.50- |
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GHz processor |
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Switchable discrete graphics: AMD |
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√ |
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Radeon™ HD 7570M (64-bit), with 1024- |
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MB GDDR5 (64-MB × 32,1.5V, 5-GBPS, |
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quantity 4) |
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Internal graphics: UMA with shared |
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video memory |
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● Intel HD Graphics 4000 on computer |
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models equipped with an Intel Quad |
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Core i7, Intel Dual Core i5, and Intel |
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Dual Core i3 processor |
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● Intel HD Graphics 3000 on computer |
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models equipped with an Intel Dual |
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Core i3-2370M processor |
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● Intel HD Graphics on computer models |
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equipped with an Intel Celeron |
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B840 processor |
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3
Category |
Description |
HP ProBook 6475b |
HP ProBook 6470b |
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Notebook PC |
Notebook PC |
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Graphics (continued) |
● Support for dual-display ports through |
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√ |
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docking station |
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● Support for DisplayPort 1.2 (only on |
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computer models equipped with a |
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graphics subsystem with |
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discrete memory) |
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● Support for up to 4 displays through |
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the APR (only on computer models |
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equipped with a graphics subsystem |
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with discrete memory) |
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Panel |
● |
14.0-in light-emitting diode (LED), high- |
√ |
√ |
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definition+ (HD+), AntiGlare (AG), SVA |
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(1600×900) display with and without |
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webcam and microphone |
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● 14.0-in LED, HD, AG, SVA |
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(1366×768) display with and without |
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webcam and microphone |
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All display assemblies include two wireless |
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local area network (WLAN) antenna cables |
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and two wireless wide area network |
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(WWAN) antenna cables |
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Supports low voltage differential |
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signalling (LVDS) |
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Supports 16:9 aspect ratio |
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Supports privacy filter |
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Memory |
Two customer-accessible/upgradable |
√ |
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memory module slots |
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DDR3-12800 (1600-MHz) dual |
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channel support |
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Supports 16384-MB of system RAM in the |
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following configurations: |
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● |
16384-MB (8192-MB×2) |
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● 8192-MB (8192-MB×1 or 4096×2) |
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6144-MB (4096-MB+2048-MB) |
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● 4096-MB (4096-MB×1 or 2048-MB×2) |
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2048-MB (2048×1) |
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Flash cache |
Intel 24-GB mSATA module (Intel Smart |
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√ |
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Response Technology (SRT), not available on |
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computer models equipped with WWAN or SSD)
4 Chapter 1 Product description
Category |
Description |
HP ProBook 6475b |
HP ProBook 6470b |
|
|
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|
Notebook PC |
Notebook PC |
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Hard drive |
Supports 6.35-cm (2.5-in) hard drives in 9.5- |
√ |
√ |
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mm (.37-in) and 7.0-mm (.28-in) thicknesses |
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(all hard drives use the same bracket) |
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Customer-accessible |
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Serial ATA |
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Supports the following hard drives: |
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● |
750-GB, 7200-rpm, 9.5-mm |
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● 500-GB, 7200-rpm, 7.0-mm self- |
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encrypting drive (SED) |
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● |
500-GB, 7200-rpm, 7.0-mm |
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320-GB, 7200-rpm, 7.0-mm |
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Solid-state drive |
Solid-state drive (SSD) mounts in the same |
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√ |
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bracket as the hard drive |
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Customer-accessible |
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Serial ATA type II and III |
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Supports the following SSDs: |
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● 256-GB SED III |
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● |
240-GB III |
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180-GB III |
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● |
160-GB II |
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● |
128-GB III |
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● |
128-GB SATA III |
√ |
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Upgrade drive |
Customer-accessible |
√ |
√ |
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Supports the following drive options: |
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● Blu-ray ROM DVD±RW SuperMulti |
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DL Drive |
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● DVD±RW Double-Layer with |
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SuperMulti Drive |
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● DVD-ROM Drive |
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● |
500-GB, 7200-rpm, 9.5-mm |
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Supports no drive option |
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|
5
Category |
Description |
HP ProBook 6475b |
HP ProBook 6470b |
|
|
Notebook PC |
Notebook PC |
|
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|
|
Optical drive |
Fixed |
√ |
√ |
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Serial ATA |
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12.7-mm tray load |
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Supports the following optical drives: |
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● Blu-ray ROM DVD±RW SuperMulti |
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DL Drive |
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● DVD±RW Double-Layer with |
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SuperMulti Drive |
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● DVD-ROM Drive |
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Supports zero power optical drive |
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Audio and video |
Two stereo speakers |
√ |
√ |
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HD audio with SRS Premium Sound PRO |
√ |
√ |
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Integrated 720p HD webcam (supports no |
√ |
√ |
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camera option) |
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Integrated dual-array microphone on |
√ |
√ |
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computer models equipped with a webcam |
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Integrated mono microphone on computer |
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models not equipped with a webcam |
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Modem |
56kbps v.92 MDC data/fax modem module |
√ |
√ |
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Supports no modem option |
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Modem module cable not included |
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Ethernet |
Realtek RTL8151FH-CG 10/100/1000 |
√ |
√ |
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Ethernet network interface card (NIC) |
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NIC Power Down technology |
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S3/S4/S5 wake on LAN |
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Ethernet cable not included |
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Wireless |
Integrated wireless personal area network |
√ |
√ |
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(WPAN) option by way of Bluetooth 4.0 |
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enhanced data rate (EDR) module |
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Supports no WPAN option |
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6 Chapter 1 Product description
Category |
Description |
HP ProBook 6475b |
HP ProBook 6470b |
|
|
Notebook PC |
Notebook PC |
|
|
|
|
Wireless (continued) |
Integrated wireless local area network |
√ |
√ |
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(WLAN) options by way of wireless module |
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Three WLAN antennas built into |
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display assembly |
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Support for the following WLAN formats: |
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● Atheros WB225 1×1 802.11b/g/n |
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Bluetooth Combo Adapter |
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● Broadcom 43228 802.11abgn 2×2 |
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Wi-Fi Adapter |
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● Intel Centrino Advanced-N 6205 |
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Combo Adapter |
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● Intel Centrino Advanced-N 6205 |
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WLAN module |
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● Intel Centrino Ultimate-N 6300 |
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WLAN module |
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● Intel Centrino Wireless-N 2200 |
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802.11b/g/n 2×2 WiFi Adapter |
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Supports no WLAN option |
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Integrated wireless wide area network |
√ |
√ |
|
(WWAN) options by way of |
|
|
|
wireless module |
|
|
|
Two world-wide/5-band WWAN antennas |
|
|
|
built into display assembly |
|
|
|
Secured by subscriber identity module (SIM, |
|
|
|
user-accessible behind battery) |
|
|
|
Support for the following WWAN formats: |
|
|
|
● HP hs2350 HSPA+ Mobile |
|
|
|
Broadband Module |
|
|
|
● HP lt2523 LTE/HSPA+ Mobile |
|
|
|
Broadband Module |
|
|
|
● HP un2430 EV-DO/HSPA Mini Card |
|
|
|
● HP lt2522 LTE/EV-DO Mobile |
|
|
|
Broadband Module |
|
|
|
● HP un2430 EV-DO/HSPA Mini Card |
|
|
|
● HP un2430 EV-DO/HSPA Mobile |
|
|
|
Broadband Module |
|
|
|
Supports no WWAN option |
|
|
|
Supports WWAN after market option |
|
|
|
|
|
|
7
Category |
Description |
HP ProBook 6475b |
HP ProBook 6470b |
|
|
|
|
Notebook PC |
Notebook PC |
|
|
|
|
|
External media |
Integrated 54-mm ExpressCard |
√ |
√ |
|
cards |
Secure Digital (SD) flash media slot with |
|
|
|
|
|
|
||
|
push-push technology, supporting the |
|
|
|
|
following digital card formats: |
|
|
|
|
● |
MultiMediaCard (MMC) |
|
|
|
● |
MMC+ |
|
|
|
● Secure Digital (SD) Memory Card |
|
|
|
|
● |
SDHC |
|
|
|
● |
SDXC |
|
|
|
|
|
|
|
Ports |
● |
1394a port |
√ |
√ |
|
● Audio-in (mono microphone) |
|
|
|
|
● Audio-out (stereo headphone) |
|
|
|
|
● |
Battery connector |
|
|
|
● DisplayPort 1.2 (on computer models |
|
|
|
|
|
equipped with a graphics subsystem |
|
|
|
|
with discrete memory) |
|
|
|
● DisplayPort 1.1a (on computer models |
|
|
|
|
|
equipped with a graphics subsystem |
|
|
|
|
with UMA memory) |
|
|
|
● |
Docking connector |
|
|
|
● eSATA/USB 2.0 combo port |
|
|
|
|
● HP Smart AC adapter |
|
|
|
|
● |
RJ-45 (Ethernet) |
|
|
|
● |
RJ-11 (modem) |
|
|
|
● |
Secondary battery connector |
|
|
|
● |
Serial port |
|
|
|
● USB 3.0 ports (2) |
|
|
|
|
● |
USB 2.0 port |
|
|
|
● USB 2.0 charging port |
|
|
|
● VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and unplug and
autodetection for correct output to wideaspect vs. standard aspect video
8 Chapter 1 Product description
Category |
Description |
HP ProBook 6475b |
HP ProBook 6470b |
|
|
Notebook PC |
Notebook PC |
|
|
|
|
Keyboard/pointing |
Full-size keyboard with numeric keypad |
√ |
√ |
devices |
(upper-left justified), dual-point, spill-resistant, |
|
|
|
chiclet-style, with durakeys |
|
|
|
|
|
|
|
Gesture support: MultiTouch gestures |
√ |
√ |
|
enabled, two-finger scrolling, and pinch- |
|
|
|
zoom as default |
|
|
|
|
|
|
|
Taps enabled by default |
√ |
√ |
|
|
|
|
|
Support for TouchPad with image sensor |
√ |
√ |
|
|
|
|
|
Support for Windows 8 Indirect Touch |
√ |
√ |
|
|
|
|
Power requirements |
Supports the following HP Smart AC adapters: |
|
|
|
|
|
|
|
● 90-W HP Smart AC adapter (PFC, |
√ |
√ |
|
EM, 3-wire) |
|
|
|
|
|
|
|
● 90-W HP Smart AC adapter (PFC, 3- |
√ |
√ |
|
wire) |
|
|
|
|
|
|
|
● 65-W HP Smart AC adapter (non- |
√ |
√ |
|
PFC, 3-wire) |
|
|
|
|
|
|
|
● 65-W HP Smart AC adapter (RC/V, |
√ |
√ |
|
EM, 3-wire) |
|
|
|
|
|
|
|
Supports the following batteries: |
√ |
√ |
|
● 9-cell, 100-Wh, 3.0-Ah battery |
|
|
|
● 9-cell, 73-Wh, 2.2-Ah battery |
|
|
|
● 6-cell, 62-Wh, 2.8-Ah battery |
|
|
|
● 6-cell, 55-Wh, 2.8-Ah battery |
|
|
|
● 3-cell, 31-Wh, 2.8-Ah battery |
|
|
|
|
|
|
Security |
Supports security cable lock |
√ |
√ |
|
|
|
|
|
Supports fingerprint reader and no |
√ |
√ |
|
fingerprint reader option |
|
|
|
|
|
|
|
Supports Trusted Platform Module (TPM) 1.2 |
√ |
√ |
|
(Infineon, soldered down) and |
|
|
|
TPM Enhanced Drive Lock (not supported in |
|
|
|
Asia and the People's Republic of China) |
|
|
|
|
|
|
|
Integrated Smart Card reader (active) |
√ |
√ |
|
|
|
|
|
Full volume encryption |
√ |
√ |
|
|
|
|
|
Preboot authentication (password, |
√ |
√ |
|
Smart Card) |
|
|
|
|
|
|
9
Category |
Description |
HP ProBook 6475b |
HP ProBook 6470b |
|
|
Notebook PC |
Notebook PC |
|
|
|
|
Operating system |
Preinstalled: |
√ |
√ |
●Windows® 8 ML 64 with Microsoft Basics (Japan only)
●Windows 8 Professional 64 with Microsoft Basics (Japan only)
●Windows 8 Professional 64 DPK with Windows 7 Professional 64 and 32 (Japan only)
●Windows 7 Home Premium 64 and 32 with Microsoft Basics
●Windows 7 Professional 64 and 32 with Microsoft Basics
●Windows 7 Service Pack 1
●FreeDOS
●SUSE Linux (SLED; People's Republic of China only)
Preinstalled with Microsoft Office: |
√ |
√ |
●Windows 8 CH 64-bit with Office 2010 Transition OPK (People's Republic of China only)
●Windows 8 EM 64-bit with Office 2010 Transition OPK (not available in Japan)
●Windows 8 ML 64-bit with Office 2010 Business and Home (Japan only; requires configuration with Office Personal Japan 2010 app AV)
●Windows 8 ML 64-bit with Office 2010 Personal (Japan only; requires configuration with Office Personal Japan 2010 app AV)
●Windows 8 ML 64-bit with Office 2010 Professional (Japan only; requires configuration with Office Personal Japan 2010 app AV)
●Windows 8 ML 64-bit with Office 2010 Transition OPK (not available in Japan)
(Continued)
10 Chapter 1 Product description
Category |
Description |
HP ProBook 6475b |
HP ProBook 6470b |
|
|
Notebook PC |
Notebook PC |
|
|
|
|
Operating system |
Preinstalled with Microsoft Office: |
√ |
√ |
(continued) |
(continued) |
|
|
●Windows 8 Professional 64-bit DPK with Windows 7 Professional 64and 32-bit with Office 2010 Business and Home (Japan only; requires configuration with Office Personal Japan 2010 app AV)
●Windows 8 Professional 64-bit DPK with Windows 7 Professional 64and 32-bit with Office 2010 Personal (Japan only; requires configuration with Office Personal Japan 2010 app AV)
●Windows 8 Professional 64-bit DPK with Windows 7 Professional 64and 32-bit with Office 2010 Professional (Japan only; requires configuration with Office Personal Japan 2010 app AV)
●Windows 8 Professional 64-bit DPK with Windows 7 Professional 64and 32-bit with Office 2010 Starter (not available in Asia-Pacific countries and regions, Japan, or the People's Republic of China)
●Windows 8 Professional 64-bit with Office 2010 Business and Home (Japan only; requires configuration with Office Personal Japan 2010 app AV)
●Windows 8 Professional 64-bit with Office 2010 Personal (Japan only; requires configuration with Office Personal Japan 2010 app AV)
●Windows 8 Professional 64-bit with Office 2010 Professional (Japan only; requires configuration with Office Personal Japan 2010 app AV)
●Windows 8 Professional 64-bit with Office 2010 Transition OPK (not available in Japan)
●Windows 7 Home Basic 32-bit with Office Starter (emerging markets only)
(Continued)
11
Category |
Description |
HP ProBook 6475b |
HP ProBook 6470b |
|
|
Notebook PC |
Notebook PC |
|
|
|
|
Operating system |
Preinstalled with Microsoft Office: |
√ |
√ |
(continued) |
(Continued) |
|
|
●Windows 7 Home Premium 64and 32-bit with Office Starter (not available in Japan)
●Windows 7 Home Premium 64-bit with Office 2010 Personal (only in Japan)
●Windows 7 Home Premium 64-bit with Office 2010 Home & Business (only in Japan)
●Windows 7 Home Premium 64-bit with Office 2010 Personal (only in Japan)
●Windows 7 Home Premium 64-bit with Office 2010 Professional (only
in Japan)
●Windows 7 Professional 64and 32-bit with Office 2010 Starter (not available in Japan)
●Windows 7 Professional 64and 32-bit with Office 2010 Business & Home (only in Japan)
●Windows 7 Professional 64and 32-bit with Office 2010 Personal (only
in Japan)
●Windows 7 Professional 64and 32-bit with Office 2010 Professional (only
in Japan)
Restore media—DR-DVD: |
√ |
√ |
●Windows 8 (available with any Windows 8 operating system and required with Windows 8 Professional 64-bit DPK with Windows 7 image)
●Windows 7 (available with any Windows 7 HP, Windows 7 Professional loc, Windows 7 HB, or Windows 8 Professional 64-bit DPK with Windows 7 image)
12 Chapter 1 Product description
Category |
Description |
HP ProBook 6475b |
HP ProBook 6470b |
|
|
Notebook PC |
Notebook PC |
|
|
|
|
Operating system |
Restore media—OS-DVD: |
√ |
√ |
(continued) |
|
|
|
●Windows 8 Professional 64-bit (required with Windows 8 Professional 64-bit DPK with Windows image)
●Windows 7 Home Basic 32-bit (available with any Windows 7 Home Basic location except Asia-Pacific countries and regions and the People's Republic of China)
●Windows 7 Home Premium 64and 32-bit (available with any Windows 7 Premium location except Asia-Pacific countries and regions and the People's Republic of China)
●Windows 7 Professional 64and 32-bit (available with any Windows 7 Professional or Windows 8 Professional 64-bit DPK with Windows image location except Asia-Pacific countries and regions and the People's Republic of China)
Certified: |
√ |
√ |
●Microsoft WHQL
●SuSE Linux Enterprise (SLED) 64-bit Service Pack 2
13
Category |
Description |
HP ProBook 6475b |
HP ProBook 6470b |
|
|
Notebook PC |
Notebook PC |
|
|
|
|
Operating system |
Web-only support: |
√ |
√ |
(continued) |
|
|
|
●Windows XP Pro 32-bit
●Windows 7 Enterprise 64and 32-bit
●Windows 7 Ultimate 64and 32-bit
Serviceability |
End user replaceable parts: |
√ |
√ |
●AC adapter
●Battery
●Hard drive
●Keyboard
●Memory module
●mSATA drive
●Optical drive
●Solid-state drive
●WLAN module
●WWAN module
14 Chapter 1 Product description
2 External component identification
Display
Item |
Component |
Description |
|
|
|
(1) |
Internal display switch |
Turns off the display or initiates Suspend if the display is |
|
|
closed while the power is on. |
|
|
NOTE: The display switch is not visible from the outside |
|
|
of the computer. |
|
|
|
(2) |
WLAN antennas (2)* |
Send and receive wireless signals to communicate |
|
|
with WLANs. |
|
|
|
(3) |
Internal microphones (2, select models only) |
Record sound. |
|
|
NOTE: Only models equipped with a webcam have 2 |
|
|
internal microphones. Models without a webcam have |
|
|
only 1 internal microphone. |
|
|
|
(4) |
Webcam light (select models only) |
On: The webcam is in use. |
|
|
|
Display 15
Item |
Component |
Description |
|
|
|
(5) |
Webcam (select models only) |
Records video and captures still photographs. |
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
16 |
Chapter 2 External component identification |
Buttons and fingerprint reader (select models only)
NOTE: Your computer may look slightly different from the illustration in this section.
Item |
Component |
Description |
|
|
|
|
|
(1) |
TouchPad on/off button |
Turns the TouchPad on and off. |
|
|
|
|
|
(2) |
Power button |
● |
When the computer is off, press the button to turn on |
|
|
|
the computer. |
|
|
● |
When the computer is on, press the button briefly to |
|
|
|
initiate Suspend. |
|
|
● |
When the computer is in the Suspend state, press |
|
|
|
the button briefly to exit Suspend. |
|
|
● |
When the computer is in Hibernation, press the |
|
|
|
button briefly to exit Hibernation. |
|
|
If the computer has stopped responding and operating |
|
|
|
system shutdown procedures are ineffective, press and |
|
|
|
hold the power button for at least 5 seconds to turn off |
|
|
|
the computer. |
|
|
|
To learn more about your power settings: |
|
|
|
● |
Windows 8—From the Start screen, type power, |
|
|
|
select Settings, and then select Power Options. |
|
|
● |
Windows 7: |
|
|
1. |
Select Computer > Control Center. |
|
|
2. |
In the left pane, click System, and then click |
|
|
|
Power Management in the right pane. |
|
|
|
|
(3) |
Wireless button |
Turns the wireless feature on or off but does not establish |
|
|
|
a wireless connection. |
|
|
|
|
|
Buttons and fingerprint reader (select models only) |
17 |
Item |
Component |
Description |
|
|
|
(4) |
Web browser button |
● When the computer is on, press the button to open |
|
|
the default Web browser. |
|
|
● When the computer is off, in the Suspend state, or |
|
|
in Hibernation, the button does not perform any |
|
|
action or function. |
|
|
|
(5) |
Volume mute button |
Mutes and restores speaker sound. |
|
|
|
(6) |
Fingerprint reader (select models only) |
Allows a fingerprint logon instead of a password logon. |
|
|
|
Keys
NOTE: Your computer may look slightly different from the illustration in this section.
Item |
Component |
Description |
|
|
|
(1) |
Function keys |
Execute frequently used system functions when pressed in |
|
|
combination with the fn key. |
|
|
|
(2) |
fn key |
Executes frequently used system functions when pressed |
|
|
in combination with a function key. |
|
|
|
(3) |
Operating system logo key |
Displays the operating system menu. |
|
|
|
(4) |
Operating system applications key |
Displays a shortcut menu for items beneath the cursor. |
|
|
|
18 |
Chapter 2 External component identification |
Item |
Component |
Description |
|
|
|
(5) |
Embedded numeric keypad |
When the keypad is turned on, it can be used like an |
|
|
external numeric keypad. |
|
|
Each key on the keypad performs the function indicated |
|
|
by the icon in the upper-right corner of the key. |
|
|
|
(6) |
num lk key |
Turns the embedded numeric keypad on and off when |
|
|
pressed in combination with the fn key. |
|
|
|
Lights
NOTE: Your computer may look slightly different from the illustration in this section.
Item |
Component |
Description |
|
|
|
(1) |
TouchPad light |
● Amber: The TouchPad is off. |
|
|
● Off: The TouchPad is on. |
|
|
|
(2) |
Caps lock light |
● On: Caps lock is on. |
|
|
● Off: Caps lock is off. |
|
|
|
(3) |
Power light |
● On: The computer is on. |
|
|
● Blinking: The computer is in the Suspend state. |
|
|
● Off: The computer is off or in Hibernation. |
|
|
|
(4) |
Wireless light |
● White: An integrated wireless device, such as a |
|
|
WLAN device and/or a Bluetooth device, is on. |
● Amber: All wireless devices are off.
Lights 19
Item |
Component |
Description |
|
|
|
(5) |
Web browser light |
● On: The computer is on. |
|
|
● Off: The computer is off, in the Suspend state, or |
|
|
in Hibernation. |
|
|
|
(6) |
Mute light |
● Amber: Computer sound is off. |
|
|
● Off: Computer sound is on. |
|
|
|
(7) |
Num lock light |
On: Num lock is on. |
|
|
|
TouchPad
NOTE: Your computer may look slightly different from the illustration in this section.
Item |
Component |
Description |
|
|
|
(1) |
Pointing stick (select models only) |
Moves the pointer and selects or activates items on |
|
|
the screen. |
(2) |
Left pointing stick button (select models |
|
only) |
Functions like the left button on an external mouse.
(3) |
TouchPad on/off button |
Turns the TouchPad on or off. |
|
|
|
(4) |
TouchPad zone |
Moves the pointer and selects or activates items on |
|
|
the screen. |
|
|
|
20 |
Chapter 2 External component identification |
Item |
Component |
Description |
|
|
|
(5) |
Left TouchPad button |
Functions like the left button on an external mouse. |
|
|
|
(6) |
Right pointing stick button (select models |
Functions like the right button on an external mouse. |
|
only) |
|
|
|
|
(7) |
Right TouchPad button |
Functions like the right button on an external mouse. |
|
|
|
Front
NOTE: Your computer may look slightly different from the illustration in this section.
Item |
Component |
Description |
|
|
|
(1) |
Display release latch |
Opens the computer. |
|
|
|
(2) |
Wireless light |
● White: An integrated wireless device, such as a |
|
|
WLAN device and/or a Bluetooth device, is on. |
|
|
● Amber: All wireless devices are off. |
|
|
|
(3) |
Power light |
● On: The computer is on. |
|
|
● Blinking: The computer is in the Suspend state. |
|
|
● Off: The computer is off or in Hibernation. |
|
|
|
(4) |
AC adapter/Battery light |
● Amber: The computer is connected to external |
|
|
power and the battery is charged from 0 to |
|
|
90 percent. |
● White: The computer is connected to external power and the battery is charged from 90 to 99 percent.
● Blinking amber: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.
● Off: The battery is fully charged.
Front 21
Item |
Component |
Description |
|
|
|
(5) |
Hard drive light |
● Blinking white: The hard drive or optical drive is |
|
|
being accessed. |
|
|
● Amber: HP 3D DriveGuard has temporarily parked |
|
|
the hard drive. |
|
|
|
(6) |
Speakers (2) |
Produce sound. One of the speakers is on the bottom of |
|
|
the computer, and it cannot be seen from the front of the |
|
|
computer. |
|
|
|
Left side
NOTE: Your computer may look slightly different from the illustration in this section.
Item |
Component |
Description |
|
|
|
|
|
(1) |
Power connector |
Connects an AC adapter. |
|
|
|
|
|
(2) |
1394 port |
Connects an optional IEEE 1394 or 1394a device, such |
|
|
|
as a camcorder. |
|
|
|
|
|
(3) |
USB 3.0 ports (2) |
Connect optional USB 3.0 devices and provide |
|
|
|
enhanced USB power performance. |
|
|
|
|
|
(4) |
HP ExpressCard slot or Smart Card reader |
Supports optional ExpressCards or Smart Cards. |
|
|
(depending on configuration) |
|
|
|
|
|
|
(5) |
Media Card Reader |
Supports the following digital card formats: |
|
|
|
● |
MultiMediaCard (MMC) |
|
|
● |
MMC+ |
|
|
● Secure Digital (SD) Memory Card |
|
|
|
● |
SDHC |
|
|
● |
SDXC |
|
|
|
|
22 |
Chapter 2 External component identification |
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