HP 350 G2 Maintenance and Service Guide

4 (2)

HP 350 G2 Notebook PC

Maintenance and Service Guide

© Copyright 2014 Hewlett-Packard

Development Company, L.P.

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, Core, and Pentium are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of

its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in

the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: December 2014

Document Part Number: 781558-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 8 functionality. See for http://www.microsoft.com details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the useraccessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description .......................................................................................................................................

1

2 External component identification .................................................................................................................

5

Display ...................................................................................................................................................................

5

Buttons, speakers, and fingerprint reader (select models only) ..........................................................................

6

Keys ........................................................................................................................................................................

7

Lights .....................................................................................................................................................................

8

TouchPad ...............................................................................................................................................................

9

Front .......................................................................................................................................................................

9

Left side ...............................................................................................................................................................

10

Right side .............................................................................................................................................................

11

Bottom .................................................................................................................................................................

12

3 Illustrated parts catalog ..............................................................................................................................

13

Locating the serial number, product number, and model number ....................................................................

13

Computer major components .............................................................................................................................

14

Display assembly components ...........................................................................................................................

21

Plastics Kit ...........................................................................................................................................................

22

Miscellaneous parts .............................................................................................................................................

23

4 Removal and replacement preliminary requirements .....................................................................................

24

Tools required ......................................................................................................................................................

24

Service considerations ........................................................................................................................................

24

Plastic parts .......................................................................................................................................

24

Cables and connectors ......................................................................................................................

24

Drive handling ...................................................................................................................................

25

Grounding guidelines ...........................................................................................................................................

26

Electrostatic discharge damage .......................................................................................................

26

Packaging and transporting guidelines .........................................................................

27

Workstation guidelines ................................................................................

27

5 Removal and replacement procedures for Customer Self-Repair parts .............................................................

29

Component replacement procedures .................................................................................................................

29

Battery ...............................................................................................................................................

30

Service cover .....................................................................................................................................

31

Hard drive ..........................................................................................................................................

32

v

WLAN module ....................................................................................................................................

34

Memory module ................................................................................................................................

36

Optical drive ......................................................................................................................................

37

Keyboard ...........................................................................................................................................

39

6 Removal and replacement procedures for Authorized Service Provider parts ...................................................

42

Component replacement procedures .................................................................................................................

42

Top cover ...........................................................................................................................................

42

Fingerprint reader module ................................................................................................................

46

TouchPad button board ....................................................................................................................

47

Card reader board .............................................................................................................................

48

Power button board ..........................................................................................................................

49

Speakers ............................................................................................................................................

50

Audio/USB board ...............................................................................................................................

52

System board ....................................................................................................................................

53

Heat sink ............................................................................................................................................

58

Fan .....................................................................................................................................................

61

RTC battery ........................................................................................................................................

62

Power connector cable ......................................................................................................................

63

Display assembly ..............................................................................................................................

64

7 Computer Setup (BIOS) .................................................................................................................................

71

Windows 8 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ...............................

71

Using Computer Setup ......................................................................................................................

71

Starting Computer Setup ................................................................................................

71

Navigating and selecting in Computer Setup .................................................................

71

Restoring factory settings in Computer Setup ..............................................................

72

Updating the BIOS ...........................................................................................................

72

Determining a BIOS version ..........................................................................

72

Downloading a BIOS update .........................................................................

73

Using MultiBoot .................................................................................................................................

74

About the boot device order ...........................................................................................

74

Choosing MultiBoot preferences ....................................................................................

74

Setting a new boot order in Computer Setup ..............................................

74

Dynamically choosing a boot device using the f9 prompt ..........................

75

Setting a MultiBoot Express prompt ............................................................

75

Entering MultiBoot Express preferences .....................................................

75

Using HP PC Hardware Diagnostics (UEFI) (select models only) ......................................................

76

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ...............................

76

Windows 7 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ...............................

77

Using Computer Setup ......................................................................................................................

77

vi

Starting Computer Setup ................................................................................................

77

Navigating and selecting in Computer Setup .................................................................

77

Restoring factory settings in Computer Setup ..............................................................

78

Updating the BIOS ...........................................................................................................

78

Determining a BIOS version ..........................................................................

78

Downloading a BIOS update for Windows 7 ................................................

79

Using MultiBoot .................................................................................................................................

80

About the boot device order ...........................................................................................

80

Choosing MultiBoot preferences ....................................................................................

80

Setting a new boot order in Computer Setup ..............................................

80

Dynamically choosing a boot device using the f9 prompt ..........................

81

Setting a MultiBoot Express prompt ............................................................

81

Entering MultiBoot Express preferences .....................................................

81

Using HP PC Hardware Diagnostics (UEFI) (select models only) ......................................................

82

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ...............................

82

Linux – Computer Setup (BIOS) and Advanced System Diagnostics ..................................................................

83

Starting Computer Setup ..................................................................................................................

83

Using Computer Setup ......................................................................................................................

83

Navigating and selecting in Computer Setup .................................................................

83

Restoring factory settings in Computer Setup ..............................................................

84

Updating the BIOS .............................................................................................................................

84

Determining the BIOS version ........................................................................................

84

Downloading a BIOS update ...........................................................................................

85

Using Advanced System Diagnostics ................................................................................................

86

8 Specifications .............................................................................................................................................

87

9 Backup and recovery ....................................................................................................................................

88

Windows 8 ............................................................................................................................................................

88

Backing up your information ............................................................................................................

88

Performing a system recovery .........................................................................................................

88

Using the Windows recovery tools .................................................................................

89

Using f11 recovery tools .................................................................................................

90

Using Windows operating system media (purchased separately) ................................

90

Using Windows Refresh or Windows Reset ....................................................................

91

Using HP Software Setup ................................................................................................

91

Windows 7 ............................................................................................................................................................

91

Creating recovery media with HP Recovery Disc Creator .................................................................

92

Creating recovery media .................................................................................................

92

Backing up your information ............................................................................................................

92

Performing a system recovery .........................................................................................................

93

vii

Using the Windows recovery tools .................................................................................

93

Using f11 recovery tools .................................................................................................

94

Using a Windows 7 operating system DVD (purchased separately) ..............................

95

Linux .....................................................................................................................................................................

96

Creating backups ...............................................................................................................................

96

Backing up your information ............................................................................................................

96

Performing a system recovery .........................................................................................................

97

Remove everything and reinstall SLED ............................................................................................

97

10 Statement of Volatility ..............................................................................................................................

99

Non-volatile memory usage .............................................................................................................................

101

Questions and answers .....................................................................................................................................

103

11 Power cord set requirements ....................................................................................................................

105

Requirements for all countries .........................................................................................................................

105

Requirements for specific countries and regions .............................................................................................

105

12 Recycling ................................................................................................................................................

107

Index ...........................................................................................................................................................

108

viii

1Product description

Category

Description

 

 

Product Name

HP 350 G2 Notebook PC

 

 

Processor

Intel® Core® i7-4500U 1.80-GHz processor (dual core, 15 W)

 

Intel Core i5-4200U 1.60-GHz processor (dual core, 15 W)

 

Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W)

 

Intel Pentium® 3558U 1.70-GHz processor (1600-MHz FSB, 2.0-MB L3 cache, 15 W)

 

Intel Celeron® 2957U 1.40-GHz processor (1600-MHz FSB, 2.0-MB L3 cache, 15 W)

 

 

Chipset

Intel processor controller hub (PCH), soldered on circuit (SoC)

 

 

Panel

15.6-in, AntiGlare (AG), high-definition HD, light-emitting diode (LED), low-voltage differential

 

signalling (LVDS), 1366×768, SVA, display panel with and without webcamera

 

 

Graphics

Switchable discrete graphics: AMD Radeon™ HD 8670M (Sun XT); 2-GB DDR3 with up to 2-GB of

 

dedicated video memory (256 × 16 DDR3 @ 1-GHz, 4PCs) or 1-GB DDR3 with up to 1-GB of

 

dedicated video memory (128 × 16 DDR3 @ 1-GHz, 4PCs)

 

Internal graphics – Integrated universal memory architecture (UMA) graphics:

 

Intel HD Graphics 4400 on computer models equipped with an Intel Core processor

 

Intel HD Graphics on computer models equipped with an Intel Pentium or

 

Intel Celeron processor

 

 

Memory

Two customer-accessible/upgradable memory module slots

 

Support for DDR3L 1600-MHz PCL3-12800 dual channel memory

 

Support for 16384-MB of system memory in the following configurations:

 

16384-MB total system memory (8192 MB × 2; not available with 32-bit operating system)

 

8192-MB total system memory (4096 MB × 2; not available with 32-bit operating system)

 

4096-MB total system memory (4096 MB × 1; only memory configuration supported

 

in Brazil)

 

2048-MB total system memory (2048 MB × 1)

 

 

Primary storage

Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) and 9.5-mm (.37-in) thickness

 

Support for mSATA

 

Support for Intel Smart Response Technology Accelerometer

 

Support for hard drive protection

 

Support for the following hard drives:

 

1-GB, 5400-rpm, SATA, 7.0-mm hard drive

 

750-GB, 5400-rpm, SATA, 7.0-mm hard drive

 

500-GB, 7200-rpm, SATA, 7.0-mm hard drive

 

 

Optical drive

DVD±RW Double Layer with SuperMulti Drive

 

9.5-mm tray load

 

 

1

Category

Description

 

 

 

Optical drive (continued)

SATA

 

 

Fixed (not modular)

 

Support for zero-power optical drive

 

Support for no optical drive option

 

 

Audio and video

HP TrueVision HD webcamera (fixed/no tilt with activity light), 1280×720 by 30 frames

 

per second

 

Support for non-webcamera option

 

Dual digital microphones

 

Stereo speakers (2)

 

DTS Sound

 

 

Ethernet

Integrated 10/100/1000 network interface card (NIC)

 

 

Wireless networking

Integrated wireless local area network (WLAN) options by way of wireless module

 

Two WLAN antennas built into display assembly

 

Support for the following WLAN formats:

 

Atheros AR9485 802.11b g n WiFi Adapter

 

Broadcom BCM943228HMB 802.11abgn 2×2 Wi-Fi Adapter, Broadcom Bluetooth®

 

 

4.0 Adapter

 

Ralink RT3290LE 802.11b g n 1×1 WiFi and Bluetooth 4.0 Combo Adapter

 

 

External expansion

HP 2-in-1 multiformat Digital Media Reader Slot with push-push technology. Reads data from

 

and writes data to digital memory cards such as Secure Digital (SD).

 

 

 

Ports

AC adapter, HP Smart (4.5-mm barrel)

 

Audio-in (mono microphone)/audio-out (stereo headphone) combo jack

 

HDMI v1.4 supporting up to 1920×1080 @ 60-Hz

 

RJ45 (Ethernet)

 

USB 3.0 (2)

 

USB 2.0 (1)

 

VGA (Dsub 15 pin) supporting: 1080p external resolution @ 60-Hz, hot plug and unplug and

 

 

autodetection for correct output to wide-aspect vs. standard aspect video

 

 

Keyboard/pointing devices

Full-size, island-style, spill-resistant keyboard

 

Touchpad Requirements:

 

Default on for 2-finger scroll and pinch

 

Multitouch gestures enabled

 

Taps enabled as default

 

 

Power requirements

Support for removable 4-cell, 48-WHr, 3.20-AHr, Li-ion battery and 4-cell, 41-WHr, 2.80-AHr, Li-

 

ion battery

 

Support for the following AC adapters:

 

65-W AC adapter (non-PFC S-3P, 4.5-mm; not supported in India and

 

 

the People's Republic of China)

 

 

 

2Chapter 1 Product description

Category

Description

 

 

 

Power requirements (continued)

65-W HP Smart adapter (non-PFC, EM, 4.5-mm; for use only in India and

 

 

the People's Republic of China)

 

45-W AC adapter (non-PFC, RC, 4.5-mm)

 

 

Security

Support for the following:

 

Fingerprint reader (support for non fingerprint reader option also)

 

Security cable lock

 

Trusted platform module (TPM) 1.2

 

 

Operating system

Preinstalled:

 

Microsoft Windows 8.1 Chinese Market 64-bit (only available with

 

 

the People's Republic of China Country Loc)

 

Microsoft Windows 8.1 Emerging Market 64-bit

 

Microsoft Windows 8.1 Emerging Market 64-bit MSNA (for use only in Latin America)

 

Microsoft Windows 8.1 ML 64-bit

 

Microsoft Windows 8.1 Professional 64-bit

 

Microsoft Windows 8.1 Professional 64-bit DPK with Microsoft Windows 7 Professional 64-

 

 

bit image (not available with the People's Republic of China Country Loc)

 

Microsoft Windows 8.1 Professional 64-bit DPK with Microsoft Windows 7 Professional 64-

 

 

bit image – MSNA (for use only in Latin America and the United States)

 

Microsoft Windows 8.1 Professional 64-bit – MSNA (for use only in Latin America and

 

 

the United States)

 

FreeDOS 2.0

 

Ubuntu Linux Enterprise

 

Restore Media–DRDVD:

 

DRDVD Microsoft Windows 8.1 (available with any Windows 8.1 operating system; required

 

 

with any Windows 8.1 downgrade operating system)

 

DRDVD Microsoft Windows 8 (available with any Windows 8 operating system; required with

 

 

any Windows 8 downgrade operating system)

 

Microsoft Windows 7 (available with any Windows 7 or Windows 8 downgrade operating

 

 

system)

 

SRDVD SuSE Linux Enterprise (SLED, service pack 2, 64-bit; available only with FreeDOS 2.0

 

 

and SuSE)

 

Restore Media–OSDVD: System Recovery Disc (SSRD)

 

OSDVD: Microsoft Windows 8.1 Professional 64-bit (include in Windows 8.1 downgrade operating

 

system AV only, do not include for Asia Pacific countries/regions or

 

the People's Republic of China)

 

Web-only support:

 

Microsoft Windows 8.1 Chinese Market 64-bit

 

Microsoft Windows 8.1 Emerging Market 64-bit

 

Microsoft Windows 8.1 ML 64-bit

 

Microsoft Windows 8.1 Professional 64-bit

 

 

 

3

Category

Description

 

 

 

Operating system

Microsoft Windows 7 Professional 32-bit

 

 

Serviceability

End user replaceable part:

 

AC adapter

 

Battery (system)

 

Hard drive

 

Keyboard

 

Memory module

 

Optical drive

 

WLAN module

 

 

 

4Chapter 1 Product description

2External component identification

Display

Item

Component

Description

 

 

 

(1)

WLAN antennas (2)*

Send and receive wireless signals to communicate with WLANs.

 

 

 

(2)

Internal microphones (2)

Record sound.

 

 

 

(3)

Webcam light

On: The webcam is in use.

 

 

 

(4)

Webcam

Records video and captures photographs. Some models allow you to video conference

 

(select models only)

and chat online using streaming video.

For information on using the webcam, access HP Support Assistant. To access HP

Support Assistant, from the Start screen, select the HP Support Assistant app.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app.

Display 5

Buttons, speakers, and fingerprint reader (select models only)

Item

Component

Description

 

 

 

 

(1)

Power button

When the computer is off, press the button to turn on the computer.

 

 

When the computer is on, press the button briefly to initiate Sleep.

 

 

When the computer is in the Sleep state, press the button briefly to exit Sleep.

 

 

When the computer is in Hibernation, press the button briefly to exit Hibernation.

 

 

CAUTION: CAUTION: Pressing and holding down the power button will result in the

 

 

loss of unsaved information.

 

 

If the computer has stopped responding and Windows shutdown procedures are

 

 

ineffective, press and hold the power button for at least 5 seconds to turn off

 

 

the computer.

 

 

NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the

 

 

factory. Rapid Start Technology allows your computer to resume quickly

 

 

from inactivity.

 

 

To learn more about your power settings, see your power options. From the Start

 

 

screen, type power, select Power and sleep settings, and then select Power and

 

 

sleep from the list of applications.

 

 

 

(2)

Speakers

Produce sound.

 

 

 

(3)

Fingerprint reader

Allows a fingerprint logon to Windows, instead of a password logon.

 

(select models only)

 

 

 

 

 

 

6Chapter 2 External component identification

Keys

Item

Component

Description

 

 

 

(1)

esc key

Displays system information when pressed in combination with the fn key.

 

 

 

(2)

fn key

Executes frequently used system functions when pressed in combination with a

 

 

function key, the num lk key, the esc key, or other keys.

 

 

 

(3)

Windows button

Displays the Windows Start menu.

 

 

 

(4)

Function keys

Execute frequently used system functions when pressed in combination with the

 

 

fn key.

 

 

 

(5)

Function keys

Execute frequently used system functions when pressed in combination with the

 

 

fn key.

 

 

 

Keys 7

Lights

Item

Component

Description

 

 

 

 

(1)

Power light

On: The computer is on.

 

 

Blinking: The computer is in the Sleep state, a powersaving state. The computer

 

 

 

shuts off power to the display and other unneeded components.

 

 

Off: The computer is off or in Hibernation. Hibernation is a power-saving state

 

 

 

that uses the least amount of power.

NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly

from inactivity.

(2)

Mute light

Amber: Computer sound is off.

 

 

Off: Computer sound is on.

 

 

 

(3)

Wireless light

On: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is

 

 

on.

 

 

 

NOTE: On some models, the wireless light is amber when all wireless devices are off.

 

 

 

(4)

Fingerprint reader (select

Allows a fingerprint logon to Windows, instead of a password logon.

 

models only)

 

 

 

 

 

 

(5)

TouchPad light

On: The TouchPad is off.

 

 

Off: The TouchPad is on.

 

 

 

(6)

Caps lock light

On: Caps lock is on, which switches the keys to all capital letters.

 

 

 

 

8Chapter 2 External component identification

TouchPad

Item

Component

Description

 

 

 

(1)

TouchPad on/off button

Turns the TouchPad on and off.

 

and light

Amber: The TouchPad is off.

 

 

 

 

Off: The TouchPad is on.

 

 

 

(2)

TouchPad zone

Moves the pointer and selects or activates items on the screen.

 

 

 

(3)

Left TouchPad button

Functions like the left button on an external mouse.

 

 

 

(4)

Right TouchPad button

Functions like the right button on an external mouse.

 

 

 

 

Front

Item

Component

Description

 

 

 

(1)

Memory card reader

Reads optional memory cards that store, manage, share, or access information.

 

 

 

TouchPad 9

Left side

Item

Component

Description

 

 

 

(1)

Power connector

Connects an AC adapter.

 

 

 

 

(2)

AC adapter/Battery light

White: The AC adapter is connected to external power and the battery is fully

 

 

 

charged.

 

 

Amber: The AC adapter is connected to external power and the battery

 

 

 

is charging.

 

 

Off: The AC adapter is not connected to external power.

 

 

 

(3)

Vent

Enables airflow to cool internal components.

 

 

NOTE: The computer fan starts up automatically to cool internal components and

 

 

prevent overheating. It is normal for the internal fan to cycle on and off during routine

 

 

operation.

 

 

 

(4)

External monitor port

Connects an external VGA monitor or projector.

 

 

 

(5)

HDMI port

Connects an optional video or audio device, such as a high-definition television, any

 

 

compatible digital or audio component, or a high-speed HDMI device.

 

 

 

(6)

RJ-45 (network) jack

Connects a network cable.

 

 

Green (left): The network is connected.

 

 

Amber (right): The network is showing activity.

 

 

 

(7)

USB 3.0 ports

Each USB 3.0 port connects an optional USB device, such as a keyboard, mouse,

 

 

external drive, printer, scanner or USB hub.

 

 

 

 

10 Chapter 2 External component identification

Right side

Item

Component

Description

 

 

 

 

(1)

Power light

On: The computer is on.

 

 

Blinking: The computer is in the Sleep state, a powersaving state. The computer

 

 

 

shuts off power to the display and other unneeded components.

 

 

Off: The computer is off or in Hibernation. Hibernation is a power-saving state

 

 

 

that uses the least amount of power.

NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly

from inactivity.

(2)

Hard drive light

Blinking white: The hard drive is being accessed.

Amber: HP 3D DriveGuard has temporarily parked the hard drive. (select models only)

(3)Audio-out (headphone) jack/Audio-in (microphone) combo jack

Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone.

WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the

Regulatory, Safety, and Environmental Notices.

 

 

NOTE: When a device is connected to the jack, the computer speakers are disabled.

 

 

NOTE: Be sure that the device cable has a 4-conductor connector that supports both

 

 

audio-out (headphone) and audio-in (microphone).

 

 

 

(4)

USB 2.0 port

Connects an optional USB device, such as a keyboard, mouse, external drive, printer,

 

 

scanner or USB hub.

 

 

 

(5)

Optical drive (select

Depending on your computer model, reads an optical disc or reads and writes to an

 

models only)

optical disc.

 

 

 

(6)

Optical drive eject button

Releases the optical drive disc tray.

 

(select models only)

 

 

 

 

(7)

Security cable slot

Attaches an optional security cable to the computer.

 

 

NOTE: The security cable is designed to act as a deterrent, but it may not prevent

 

 

the computer from being mishandled or stolen.

 

 

 

Right side 11

Bottom

Item

Component

Description

 

 

 

(1)

Battery cover release latch

Releases the battery cover over the battery bay.

 

and lock

 

 

 

 

(2)

Battery bay

Holds the battery.

 

 

 

(3)

Memory module

Provides access to the keyboard screw, memory module slots, and optical drive screw.

 

compartment cover

 

 

 

 

(4)

Vents (2)

Enable airflow to cool internal components.

 

 

NOTE: The computer fan starts up automatically to cool internal components and

 

 

prevent overheating. It is normal for the internal fan to cycle on and off during routine

 

 

operation.

 

 

 

(5)

Service cover

Provides access to the hard drive bay and the WLAN module slot.

 

 

CAUTION: To prevent an unresponsive system, replace the wireless module only

 

 

with a wireless module authorized for use in the computer by the governmental

 

 

agency that regulates wireless devices in your country or region. If you replace the

 

 

module and then receive a warning message, remove the module to restore computer

 

 

functionality, and then contact support through Help and Support.

 

 

 

12 Chapter 2 External component identification

3Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Locating the serial number, product number, and model number

The serial number, product number, and model number of your computer are located on the bottom

of the computer. You may need the information when you travel internationally or when you contact support.

Locating the serial number, product number, and model number 13

HP 350 G2 Maintenance and Service Guide

Computer major components

14 Chapter 3 Illustrated parts catalog

Item

Component

Spare part number

(1)Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page 21.

(2)

Keyboard (includes keyboard cable):

 

 

 

 

 

For use only in Belgium

758027-A41

 

 

 

 

For use only in Bulgaria

758027-261

 

 

 

 

For use only in Canada

758027-DB1

 

 

 

 

For use only in the Czech Republic and Slovakia

758027-FL1

 

 

 

 

For use only in Denmark, Finland, and Norway

758027-DH1

 

 

 

 

For use only in France

758027-051

 

 

 

 

For use only in Germany

758027-041

 

 

 

 

For use only in Greece

758027-151

 

 

 

 

For use only in Hungary

758027-211

 

 

 

 

For use only in Israel

758027-BB1

 

 

 

 

For use only in Italy

758027-061

 

 

 

 

For use only in the Netherlands

758027-B31

 

 

 

 

For use only in Northwest Africa

758027-FP1

 

 

 

 

For use only in Portugal

758027-131

 

 

 

 

For use only in Romania

758027-271

 

 

 

 

For use only in Russia

758027-251

 

 

 

 

For use only in Saudi Arabia

758027-171

 

 

 

 

For use only in Slovenia

758027-BA1

 

 

 

 

For use only in Spain

758027-071

 

 

 

 

For use only in Switzerland

758027-BG1

 

 

 

 

For use only in Taiwan

758027-AB1

 

 

 

 

For use only in Turkey

758027-141

 

 

 

 

For use only in the United Kingdom and Singapore

758027-031

 

 

 

 

For use only in the United States

758027-001

 

 

 

(3)

Top cover (includes TouchPad and TouchPad cable):

 

 

 

 

 

For use only on computer models equipped with a fingerprint reader

758051-001

 

 

 

 

For use only on computer models not equipped with a fingerprint reader

758050-001

 

 

 

(4)

Card reader board (includes cable and double-sided adhesive)

758043-001

 

 

 

(5)

Power button board (includes cable and double-sided adhesive)

758044-001

 

 

 

(6)

Fingerprint reader module (includes cable and double-sided adhesive)

758062-001

 

 

 

(7)

TouchPad button board (includes TouchPad cable, TouchPad button board cable, and

758045-001

 

double-sided adhesive)

 

 

 

 

Computer major components 15

Item

Component

Spare part number

 

 

 

(8)

Speaker Kit (includes left and right speakers and cables)

758053-001

 

 

 

(9)

System board (includes replacement thermal material):

 

 

 

 

 

Equipped with an Intel Core i7-5500U 2.40-GHz (SC Turbo up to 3.00-GHz) processor (4.0-

796399-601

 

MB L3 cache, dual core, 15 W), an AMD Radeon R5 M240 (Jet S3 XT) graphics subsystem

 

 

with 2.0-GB of discrete memory, and the Windows 8 Professional operating system

 

 

 

 

 

Equipped with an Intel Core i7-5500U 2.40-GHz (SC Turbo up to 3.00-GHz) processor (4.0-

796399-501

 

MB L3 cache, dual core, 15 W), an AMD Radeon R5 M240 (Jet S3 XT) graphics subsystem

 

 

with 2.0-GB of discrete memory, and the Windows 8 Standard operating system

 

 

 

 

 

Equipped with an Intel Core i7-5500U 2.40-GHz (SC Turbo up to 3.00-GHz) processor (4.0-

796399-001

 

MB L3 cache, dual core, 15 W), an AMD Radeon R5 M240 (Jet S3 XT) graphics subsystem

 

 

with 2.0-GB of discrete memory, and a non-Windows 8 operating system

 

 

 

 

 

Equipped with an Intel Core i5-5200U 2.20-GHz (SC Turbo up to 2.70-GHz) processor (3.0-

799573-601

 

MB L3 cache, dual core, 15 W), an AMD Radeon R5 M240 (Jet S3 XT) graphics subsystem

 

 

with 2.0-GB of discrete memory, TPM, and the Windows 8 Professional operating system

 

 

 

 

 

Equipped with an Intel Core i5-5200U 2.20-GHz (SC Turbo up to 2.70-GHz) processor (3.0-

799573-501

 

MB L3 cache, dual core, 15 W), an AMD Radeon R5 M240 (Jet S3 XT) graphics subsystem

 

 

with 2.0-GB of discrete memory, TPM, and the Windows 8 Standard operating system

 

 

 

 

 

Equipped with an Intel Core i5-5200U 2.20-GHz (SC Turbo up to 2.70-GHz) processor (3.0-

799573-001

 

MB L3 cache, dual core, 15 W), an AMD Radeon R5 M240 (Jet S3 XT) graphics subsystem

 

 

with 2.0-GB of discrete memory, TPM, and a non-Windows 8 operating system

 

 

 

 

 

Equipped with an Intel Core i5-5200U 2.20-GHz (SC Turbo up to 2.70-GHz) processor (3.0-

796397-601

 

MB L3 cache, dual core, 15 W), an AMD Radeon R5 M240 (Jet S3 XT) graphics subsystem

 

 

with 2.0-GB of discrete memory, and the Windows 8 Professional operating system

 

 

 

 

 

Equipped with an Intel Core i5-5200U 2.20-GHz (SC Turbo up to 2.70-GHz) processor (3.0-

796397-501

 

MB L3 cache, dual core, 15 W), an AMD Radeon R5 M240 (Jet S3 XT) graphics subsystem

 

 

with 2.0-GB of discrete memory, and the Windows 8 Standard operating system

 

 

 

 

 

Equipped with an Intel Core i5-5200U 2.20-GHz (SC Turbo up to 2.70-GHz) processor (3.0-

796397-001

 

MB L3 cache, dual core, 15 W), an AMD Radeon R5 M240 (Jet S3 XT) graphics subsystem

 

 

with 2.0-GB of discrete memory, and a non-Windows 8 operating system

 

 

 

 

 

Equipped with an Intel Core i5-4210U 1.70-GHz processor (dual core, 15 W), an AMD Radeon

796385-601

 

R5 M240 (Jet S3 XT) graphics subsystem with 2.0-GB of discrete memory, and the Windows

 

 

8 Professional operating system

 

 

 

 

 

Equipped with an Intel Core i5-4210U 1.70-GHz processor (dual core, 15 W), an AMD Radeon

796385-501

 

R5 M240 (Jet S3 XT) graphics subsystem with 2.0-GB of discrete memory, and the Windows

 

 

8 Standard operating system

 

 

 

 

 

Equipped with an Intel Core i5-4210U 1.70-GHz processor (dual core, 15 W), an AMD Radeon

796385-001

 

R5 M240 (Jet S3 XT) graphics subsystem with 2.0-GB of discrete memory, and a non-

 

 

Windows 8 operating system

 

 

 

 

 

Equipped with an Intel Core i3-5010U 2.10-GHz processor (dual core, 15 W), an AMD Radeon

796396-601

 

R5 M240 (Jet S3 XT) graphics subsystem with 2.0-GB of discrete memory, and the Windows

 

 

8 Professional operating system

 

 

 

 

 

Equipped with an Intel Core i3-5010U 2.10-GHz processor (dual core, 15 W), an AMD Radeon

796396-501

 

R5 M240 (Jet S3 XT) graphics subsystem with 2.0-GB of discrete memory, and the Windows

 

 

8 Standard operating system

 

 

 

 

 

Equipped with an Intel Core i3-5010U 2.10-GHz processor (dual core, 15 W), an AMD Radeon

796396-001

 

R5 M240 (Jet S3 XT) graphics subsystem with 2.0-GB of discrete memory, and a non-

 

 

Windows 8 operating system

 

 

 

 

16 Chapter 3 Illustrated parts catalog

Item

Component

Spare part number

 

 

 

 

Equipped with an Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W), an AMD Radeon

796384-601

 

R5 M240 (Jet S3 XT) graphics subsystem with 2.0-GB of discrete memory, and the Windows

 

 

8 Professional operating system

 

 

 

 

 

Equipped with an Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W), an AMD Radeon

796384-501

 

R5 M240 (Jet S3 XT) graphics subsystem with 2.0-GB of discrete memory, and the Windows

 

 

8 Standard operating system

 

 

 

 

 

Equipped with an Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W), an AMD Radeon

796384-001

 

R5 M240 (Jet S3 XT) graphics subsystem with 2.0-GB of discrete memory, and a non-

 

 

Windows 8 operating system

 

 

 

 

 

Equipped with an Intel Pentium 3805U 1.90-GHz processor (2.0-MB L3 cache, dual core, 15

796400-601

 

W), an AMD Radeon R5 M240 (Jet S3 XT) graphics subsystem with 2.0-GB of

 

 

discrete memory, and the Windows 8 Professional operating system

 

 

 

 

 

Equipped with an Intel Pentium 3805U 1.90-GHz processor (2.0-MB L3 cache, dual core, 15

796400-501

 

W), an AMD Radeon R5 M240 (Jet S3 XT) graphics subsystem with 2.0-GB of

 

 

discrete memory, and the Windows 8 Standard operating system

 

 

 

 

 

Equipped with an Intel Pentium 3805U 1.90-GHz processor (2.0-MB L3 cache, dual core, 15

796400-001

 

W), an AMD Radeon R5 M240 (Jet S3 XT) graphics subsystem with 2.0-GB of

 

 

discrete memory, and a non-Windows 8 operating system

 

 

 

 

 

Equipped with an Intel Pentium 3558U 1.70-GHz processor (2.0-MB L3 cache, dual core, 15

796386-601

 

W), an AMD Radeon R5 M240 (Jet S3 XT) graphics subsystem with 2.0-GB of

 

 

discrete memory, and the Windows 8 Professional operating system

 

 

 

 

 

Equipped with an Intel Pentium 3558U 1.70-GHz processor (2.0-MB L3 cache, dual core, 15

796386-501

 

W), an AMD Radeon R5 M240 (Jet S3 XT) graphics subsystem with 2.0-GB of

 

 

discrete memory, and the Windows 8 Standard operating system

 

 

 

 

 

Equipped with an Intel Pentium 3558U 1.70-GHz processor (2.0-MB L3 cache, dual core, 15

796386-001

 

W), an AMD Radeon R5 M240 (Jet S3 XT) graphics subsystem with 2.0-GB of

 

 

discrete memory, and a non-Windows 8 operating system

 

 

 

 

 

Equipped with an Intel Celeron 3205U 1.50-GHz processor (2.0-MB L3 cache, dual core, 15

796394-601

 

W), an AMD Radeon R5 M240 (Jet S3 XT) graphics subsystem with 2.0-GB of

 

 

discrete memory, and the Windows 8 Professional operating system

 

 

 

 

 

Equipped with an Intel Celeron 3205U 1.50-GHz processor (2.0-MB L3 cache, dual core, 15

796394-501

 

W), an AMD Radeon R5 M240 (Jet S3 XT) graphics subsystem with 2.0-GB of

 

 

discrete memory, and the Windows 8 Standard operating system

 

 

 

 

 

Equipped with an Intel Celeron 3205U 1.50-GHz processor (2.0-MB L3 cache, dual core, 15

796394-001

 

W), an AMD Radeon R5 M240 (Jet S3 XT) graphics subsystem with 2.0-GB of

 

 

discrete memory, and a non-Windows 8 operating system

 

 

 

 

 

Equipped with an Intel Core i7-5500U 2.40-GHz (SC Turbo up to 3.00-GHz) processor (4.0-

799572-601

 

MB L3 cache, dual core, 15 W), TPM, a UMA graphics subsystem, and the Windows 8

 

 

Professional operating system

 

 

 

 

 

Equipped with an Intel Core i7-5500U 2.40-GHz (SC Turbo up to 3.00-GHz) processor (4.0-

799572-501

 

MB L3 cache, dual core, 15 W), TPM, a UMA graphics subsystem, and the Windows 8

 

 

Standard operating system

 

 

 

 

 

Equipped with an Intel Core i7-5500U 2.40-GHz (SC Turbo up to 3.00-GHz) processor (4.0-

799572-001

 

MB L3 cache, dual core, 15 W), TPM, a UMA graphics subsystem, and a non-Windows 8

 

 

operating system

 

 

 

 

 

Equipped with an Intel Core i7-5500U 2.40-GHz (SC Turbo up to 3.00-GHz) processor (4.0-

796392-601

 

MB L3 cache, dual core, 15 W), a UMA graphics subsystem, and the Windows 8 Professional

 

 

operating system

 

 

 

 

Computer major components 17

Item

Component

Spare part number

 

 

 

 

Equipped with an Intel Core i7-5500U 2.40-GHz (SC Turbo up to 3.00-GHz) processor (4.0-

796392-501

 

MB L3 cache, dual core, 15 W), a UMA graphics subsystem, and the Windows 8 Standard

 

 

operating system

 

 

 

 

 

Equipped with an Intel Core i7-5500U 2.40-GHz (SC Turbo up to 3.00-GHz) processor (4.0-

796392-001

 

MB L3 cache, dual core, 15 W), a UMA graphics subsystem, and a non-Windows 8

 

 

operating system

 

 

 

 

 

Equipped with an Intel Core i5-5200U 2.20-GHz (SC Turbo up to 2.70-GHz) processor (3.0-

799571-601

 

MB L3 cache, dual core, 15 W), a UMA graphics subsystem, TPM, and the Windows 8

 

 

Professional operating system

 

 

 

 

 

Equipped with an Intel Core i5-5200U 2.20-GHz (SC Turbo up to 2.70-GHz) processor (3.0-

799571-501

 

MB L3 cache, dual core, 15 W), a UMA graphics subsystem, TPM, and the Windows 8

 

 

Standard operating system

 

 

 

 

 

Equipped with an Intel Core i5-5200U 2.20-GHz (SC Turbo up to 2.70-GHz) processor (3.0-

799571-001

 

MB L3 cache, dual core, 15 W), a UMA graphics subsystem, TPM, and a non-Windows 8

 

 

operating system

 

 

 

 

 

Equipped with an Intel Core i5-5200U 2.20-GHz (SC Turbo up to 2.70-GHz) processor (3.0-

796390-601

 

MB L3 cache, dual core, 15 W), a UMA graphics subsystem, and the Windows 8 Professional

 

 

operating system

 

 

 

 

 

Equipped with an Intel Core i5-5200U 2.20-GHz (SC Turbo up to 2.70-GHz) processor (3.0-

796390-501

 

MB L3 cache, dual core, 15 W), a UMA graphics subsystem, and the Windows 8 Standard

 

 

operating system

 

 

 

 

 

Equipped with an Intel Core i5-5200U 2.20-GHz (SC Turbo up to 2.70-GHz) processor (3.0-

796390-001

 

MB L3 cache, dual core, 15 W), a UMA graphics subsystem, and a non-Windows 8

 

 

operating system

 

 

 

 

 

Equipped with an Intel Core i5-4210U 1.70-GHz processor (dual core, 15 W), a UMA graphics

796383-601

 

subsystem, and the Windows 8 Professional operating system

 

 

 

 

 

Equipped with an Intel Core i5-4210U 1.70-GHz processor (dual core, 15 W), a UMA graphics

796383-501

 

subsystem, and the Windows 8 Standard operating system

 

 

 

 

 

Equipped with an Intel Core i5-4210U 1.70-GHz processor (dual core, 15 W), a UMA graphics

796383-001

 

subsystem, and a non-Windows 8 operating system

 

 

 

 

 

Equipped with an Intel Core i3-5010U 2.10-GHz processor (dual core, 15 W), a UMA graphics

799570-601

 

subsystem, TPM, and the Windows 8 Professional operating system

 

 

 

 

 

Equipped with an Intel Core i3-5010U 2.10-GHz processor (dual core, 15 W), a UMA graphics

799570-501

 

subsystem, TPM, and the Windows 8 Standard operating system

 

 

 

 

 

Equipped with an Intel Core i3-5010U 2.10-GHz processor (dual core, 15 W), a UMA graphics

799570-001

 

subsystem, TPM, and a non-Windows 8 operating system

 

 

 

 

 

Equipped with an Intel Core i3-5010U 2.10-GHz processor (dual core, 15 W), a UMA graphics

796389-601

 

subsystem, and the Windows 8 Professional operating system

 

 

 

 

 

Equipped with an Intel Core i3-5010U 2.10-GHz processor (dual core, 15 W), a UMA graphics

796389-501

 

subsystem, and the Windows 8 Standard operating system

 

 

 

 

 

Equipped with an Intel Core i3-5010U 2.10-GHz processor (dual core, 15 W), a UMA graphics

796389-001

 

subsystem, and a non-Windows 8 operating system

 

 

 

 

 

Equipped with an Intel Core i3-4030U 1.90-GHz processor (dual core, 15 W), a UMA graphics

801977-601

 

subsystem, and the Windows 8 Professional operating system

 

 

 

 

 

Equipped with an Intel Core i3-4030U 1.90-GHz processor (dual core, 15 W), a UMA graphics

801977-501

 

subsystem, and the Windows 8 Standard operating system

 

 

 

 

18 Chapter 3 Illustrated parts catalog

Item

Component

Spare part number

 

 

 

 

Equipped with an Intel Core i3-4030U 1.90-GHz processor (dual core, 15 W), a UMA graphics

801977-001

 

subsystem, and a non-Windows 8 operating system

 

 

 

 

 

Equipped with an Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W), a UMA graphics

796382-601

 

subsystem, and the Windows 8 Professional operating system

 

 

 

 

 

Equipped with an Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W), a UMA graphics

796382-501

 

subsystem, and the Windows 8 Standard operating system

 

 

 

 

 

Equipped with an Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W), a UMA graphics

796382-001

 

subsystem, and a non-Windows 8 operating system

 

 

 

 

 

Equipped with an Intel Celeron 3805U 1.90-GHz processor (2.0-MB L3 cache, dual core, 15

796393-601

 

W), a UMA graphics subsystem, and the Windows 8 Professional operating system

 

 

 

 

 

Equipped with an Intel Celeron 3805U 1.90-GHz processor (2.0-MB L3 cache, dual core, 15

796393-501

 

W), a UMA graphics subsystem, and the Windows 8 Standard operating system

 

 

 

 

 

Equipped with an Intel Celeron 3805U 1.90-GHz processor (2.0-MB L3 cache, dual core, 15

796393-001

 

W), a UMA graphics subsystem, and a non-Windows 8 operating system

 

 

 

 

 

Equipped with an Intel Celeron 3205U 1.50-GHz processor (2.0-MB L3 cache, dual core, 15

796387-601

 

W), a UMA graphics subsystem, and the Windows 8 Professional operating system

 

 

 

 

 

Equipped with an Intel Celeron 3205U 1.50-GHz processor (2.0-MB L3 cache, dual core, 15

796387-501

 

W), a UMA graphics subsystem, and the Windows 8 Standard operating system

 

 

 

 

 

Equipped with an Intel Celeron 3205U 1.50-GHz processor (2.0-MB L3 cache, dual core, 15

796387-001

 

W), a UMA graphics subsystem, and a non-Windows 8 operating system

 

 

 

 

(10)

Optical drive cable

758064-001

 

 

 

(11)

RTC battery

718440-001

 

 

 

(12)

Fan (includes cable)

746657-001

 

 

 

(13)

Heat sink (includes replacement thermal material)

 

 

 

 

 

For use only on computer models equipped with a graphics subsystem with

746658-001

 

discrete memory

 

 

 

 

 

For use only on computer models equipped with a graphics subsystem with UMA memory

746659-001

 

 

 

(14)

Audio/USB board (includes audio jack, USB port, and cable)

758046-001

 

 

 

(15)

Power connector cable

758054-001

 

 

 

(16)

Base enclosure

758047-001

 

 

 

 

Rubber Kit (not illustrated, includes base enclosure rubber feet)

758063-001

 

 

 

(17)

Battery, 4-cell, 41-Whr, 2.80-AHr, Li-ion

752237-001

 

 

 

(18)

Memory module (PCL3, 12800, 1600-MHz):

 

 

 

 

 

8 GB

693374-001

 

 

 

 

4 GB

691740-001

 

 

 

 

2 GB

691739-001

 

 

 

(20)

WLAN module:

 

 

 

 

 

Atheros AR9485 802.11b g n WiFi Adapter

675794-001

 

 

 

 

Broadcom BCM943228HMB 802.11abgn 2×2 Wi-Fi Adapter, Broadcom Bluetooth

730668-001

 

4.0 Adapter

 

 

 

 

Computer major components 19

Item

Component

Spare part number

 

 

 

 

Realtek RT8723BE 802.11bgn 1×1 WiFi + Bluetooth 4.0 Combo Adapter

753077-001

(21)Hard drive (does not include hard drive bracket or hard drive connector adapter):

NOTE: The hard drive bracket and hard drive connector adapter are included in the Hard Drive Hardware Kit, spare part number 758048-001.

 

1-TB, 5400-rpm, SATA, 7.0-mm hard drive

778192-001

 

 

 

 

750-GB, 5400-rpm, SATA, 7.0-mm hard drive

778190-001

 

 

 

 

500-GB, 7200-rpm, SATA, 7.0-mm hard drive

703267-001

 

 

 

 

500-GB, 5400-rpm, SATA, 7.0-mm hard drive

778186-001

 

 

 

(22)

DVD±RW Double Layer with SuperMulti Drive

763275-001

 

 

 

 

Optical Drive Hardware Kit (includes optical drive bezel, optical drive bracket, and optical

758049-001

 

drive bracket screws)

 

 

 

 

 

Plastics Kit, includes:

758052-001

 

NOTE: See Plastics Kit on page 22 for more Plastics Kit information.

 

(23)Memory module compartment cover (includes one captive screw, secured by an O-ring)

(24)Service cover (includes one captive screw, secured by an O-ring) Optical drive bay space saver (not illustrated)

20 Chapter 3 Illustrated parts catalog

Display assembly components

Item

Component

Spare part number

 

 

 

(1)

Display bezel

 

 

 

 

 

For use only on computer models equipped with a webcamera

758055-001

 

 

 

 

For use only on computer models not equipped with a webcamera

758056-001

 

 

 

(2)

15.6-in, HD, SVA display panel

761784-001

 

 

 

 

Display Hinge Kit, includesL

758061-001

 

 

 

(3a)

Left and right display hinge brackets

 

 

 

 

(3b)

Left and right display hinges

 

 

 

 

(4)

Webcamera/microphone module (includes double-sided adhesive)

746667-001

 

 

 

(5)

Display panel cable:

 

 

 

 

 

For use only on computer models equipped with a webcamera

758059-001

 

 

 

 

For use only on computer models not equipped with a webcamera

758058-001

 

 

 

(6)

Antenna Kit,.includes:

758060-001

 

 

 

(7)

Display enclosure

758057-001

 

 

 

Display assembly components 21

Plastics Kit

Item

Component

Spare part number

 

 

 

 

Plastics Kit, includes:

758052-001

 

 

 

(1)

Service cover (includes one captive screw, secured by an O-ring)

 

 

 

 

(2)

Memory module compartment cover (includes one captive screw, secured by an O-ring)

 

 

 

 

(3)

Optical drive bay space saver

 

 

 

 

22 Chapter 3 Illustrated parts catalog

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