Hp 255 G5 User Manual

HP Notebook PC (AMD)

*Models: 15-ba000 – 15-ba099

*Models: 15-bf000 – 15-bf099

*Models: 15-bg000 – 15-bg099 HP 255 G5 Notebook PC

Maintenance and Service Guide

© Copyright 2016 HP Development Company,

L.P.

AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: April 2016

Document Part Number: 855440-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows functionality. See http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description .......................................................................................................................................	1
HP Notebook PC .....................................................................................................................................................	1
HP 255 G5 Notebook PC models ............................................................................................................................	6
2 External component identi cation ..................................................................................................................	9
Display ....................................................................................................................................................................	9
Right side .............................................................................................................................................................	10
Left side ...............................................................................................................................................................	11
Top ........................................................................................................................................................................	12
TouchPad ...........................................................................................................................................	12
Lights .................................................................................................................................................	13
Button ................................................................................................................................................	14
Keys ...................................................................................................................................................	15
Using the action keys ........................................................................................................................	16
Bottom .................................................................................................................................................................	17
Labels ...................................................................................................................................................................	18
3 Illustrated parts catalog ..............................................................................................................................	19
Computer major components ..............................................................................................................................	19
Miscellaneous parts .............................................................................................................................................	23
Display assembly subcomponents ......................................................................................................................	24
Mass storage devices ...........................................................................................................................................	26
4 Removal and replacement procedures preliminary requirements ....................................................................	29
Tools required ......................................................................................................................................................	29
Service considerations .........................................................................................................................................	29
Plastic parts .......................................................................................................................................	29
Cables and connectors ......................................................................................................................	29
Drive handling ...................................................................................................................................	30
Grounding guidelines ...........................................................................................................................................	30
Electrostatic discharge damage ........................................................................................................	30
Packaging and transporting guidelines ..........................................................................	31
Workstation guidelines ................................................................................	31
5 Removal and replacement procedures for Customer Self-Repair parts .............................................................	33
Component replacement procedures ..................................................................................................................	33

v

Battery ...............................................................................................................................................	34
Optical drive .......................................................................................................................................	35
6 Removal and replacement procedures for Authorized Service Provider parts ...................................................	37
Component replacement procedures ..................................................................................................................	37
Bottom cover .....................................................................................................................................	38
WLAN module ....................................................................................................................................	40
Memory module ................................................................................................................................	42
Optical drive board ............................................................................................................................	44
Speakers ............................................................................................................................................	45
Hard drive ..........................................................................................................................................	46
RTC battery ........................................................................................................................................	49
USB board ..........................................................................................................................................	50
Solid-state drive (SSD) ......................................................................................................................	51
Solid-state drive board .....................................................................................................................	52
Heat sink assembly ...........................................................................................................................	53
Fan .....................................................................................................................................................	56
TouchPad button board .....................................................................................................................	58
System board ....................................................................................................................................	59
Display assembly ...............................................................................................................................	62
Power connector cable ......................................................................................................................	69
Power button board ..........................................................................................................................	70
Top cover/keyboard ...........................................................................................................................	71
7 Using Setup Utility (BIOS) in Windows 7 .........................................................................................................	73
Starting Setup Utility (BIOS) ................................................................................................................................	73
Updating the BIOS ................................................................................................................................................	73
Determining the BIOS version ...........................................................................................................	73
Downloading a BIOS update ..............................................................................................................	73
8 Using Setup Utility (BIOS) in Windows 10 .......................................................................................................	75
Starting Setup Utility (BIOS) ................................................................................................................................	75
Updating Setup Utility (BIOS) ..............................................................................................................................	75
Determining the BIOS version ...........................................................................................................	75
Downloading a BIOS update ..............................................................................................................	76
9 Backing up, restoring, and recovering in Windows 7 .......................................................................................	77
Creating backups .................................................................................................................................................	77
Creating recovery media to recover the original system ..................................................................	77
What you need to know ..................................................................................................	77

vi

	Creating the recovery media ........................................................................	78
Creating system restore points .........................................................................................................		78
	What you need to know ..................................................................................................	78
	Creating a system restore point .....................................................................................	78
Backing up system and personal information ..................................................................................		78
	Tips for a successful backup ...........................................................................................	79
	What you need to know ..................................................................................................	79
	Creating a backup using Windows Backup and Restore .................................................	79
Restore and recovery ...........................................................................................................................................		80
Restoring to a previous system restore point ..................................................................................		80
Restoring speci c les ......................................................................................................................		80
	Restoring speci c les using Windows Backup and Restore .........................................	80
Recovering the original system using HP Recovery Manager ..........................................................		80
	What you need to know ..................................................................................................	80
	Recovering using HP Recovery partition (select products only) ....................................	81
	Recovering using the recovery media ............................................................................	81
	Changing the computer boot order ..............................................................	81
10 Backing up, restoring, and recovering in Windows 10 ....................................................................................		83
Creating recovery media and backups ................................................................................................................		83
Creating HP Recovery media (select products only) .........................................................................		83
Using Windows tools ...........................................................................................................................................		84
Restore and recovery ...........................................................................................................................................		85
Recovering using HP Recovery Manager ...........................................................................................		85
	What you need to know before you get started .............................................................	85
	Using the HP Recovery partition (select products only) .................................................	86
	Using HP Recovery media to recover ..............................................................................	86
	Changing the computer boot order ................................................................................	87
	Removing the HP Recovery partition (select products only) .........................................	87
11 Using HP PC Hardware Diagnostics (UEFI) .....................................................................................................		89
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ....................................................................		89
12 peci cations ............................................................................................................................................		91
Computer speci	cations ......................................................................................................................................	91
39.6-cm (15.6-in) display speci cations .............................................................................................................		92
Hard drive speci	cations, hybrid drives ..............................................................................................................	92
Hard drive speci	cations .....................................................................................................................................	93
M.2 solid-state drive speci cations ....................................................................................................................		94
DVD±RW SuperMulti DL Drive speci cations .......................................................................................................		95

vii

13	Statement of memory volatility ..................................................................................................................	97
	Nonvolatile memory usage ...............................................................................................................................	101
	Questions and answers .....................................................................................................................................	103
	Using HP Sure Start (select models only) ..........................................................................................................	104
14	Power cord set requirements ....................................................................................................................	105
	Requirements for all countries ..........................................................................................................................	105
	Requirements for speci c countries and regions .............................................................................................	106
15	Recycling ................................................................................................................................................	109
Index ...........................................................................................................................................................		111

viii

1Product description

HP Notebook PC

		Non-	Non-	Non-	Non-	Non-
		touch	touch	touch	touch	touch	Touch	Touch
Category	Description	Dis, A10	UMA,	Dis, A8,	Dis, A8,	UMA	UMA,	UMA
		M1-70	A10	A6, E2	A6, E2	A8, A6,	A10	A8, A6,
				M1-70	M1-30	E2		E2
Product	HP Notebook PC	√	√	√	√	√	√	√
name	Model numbers:
	15-ba000 – 15-ba099
	15-bf000 – 15-bf099
	15-bg000 – 15-bg099
Processor	AMD Quad-Core A-Series Processor	√	√				√
	A10-9600P (2.4GHz, up to 3.3GHz),
	1866MHz/2 MB L2, Quad 15W
	AMD Quad-Core A-Series Processor			√	√	√		√
	A8-7410 (2.2GHz, turbo up to 2.5GHz),
	1600MHz/2MB L2, Quad 15W
	A6-7310 (2.0GHz, turbo up to 2.4GHz),				√	√		√
	1600MHz/2MB L2, Quad 15W
	E2-7110 (1.8GHz), 1600MHz/2MB L2, Quad					√
	15W
Chipset	Integrated SoC FCH	√	√	√	√	√	√	√
Graphics	Internal graphics	√	√	√	√	√	√	√
	AMD Radeon™ R5 Graphics (A8 processor)
	AMD Radeon R4 Graphics (A6 processor)				√	√		√
	AMD Radeon R2 Graphics (E2 processor)					√
	Switchable discrete graphics	√		√
	AMD Radeon R7 M440 R16M-M1-70 with up
	to 4096 MB of dedicated video memory
	(512Mx16 DDR3 x 4 PCs)
	AMD Radeon R7 M440 R16M-M1-70 with up	√
	to 2048 MB of dedicated video memory
	(256Mx16 DDR3 x 4 PCs)
	AMD Radeon R5 M430 R16M-M1-30 with up				√
	to 4096 MB of dedicated video memory
	(512Mx16 DDR3 x 4 PCs)
	Support HD Decode, DX12, HDMI, and PX7	√	√	√	√	√	√	√

HP Notebook PC

1

		Non-	Non-	Non-	Non-	Non-
		touch	touch	touch	touch	touch	Touch	Touch
Category	Description	Dis, A10	UMA,	Dis, A8,	Dis, A8,	UMA	UMA,	UMA
		M1-70	A10	A6, E2	A6, E2	A8, A6,	A10	A8, A6,
				M1-70	M1-30	E2		E2
Panel	39.6-cm (15.6-in), high-de nition (HD), white	√	√	√	√	√
	light-emitting diode (WLED), SVA, BrightView
	(1366×768) display, slim 3.2 mm, eDP;
	typical brightness: 220 nits
	39.6-cm (15.6-in), full high-de nition (FHD),
	white light-emitting diode (WLED), SVA,
	AntiGlare (1920×1080) display, slim 3.2 mm;
	typical brightness: 220 nits
	39.6-cm (15.6-in), high-de nition (HD), white						√	√
	light-emitting diode (WLED), SVA, AntiGlare
	(1920×1080) display, slim 3.2 mm, Touch-on
	Panel (TOP); typical brightness: 220 nits
	Touch solution, multitouch enabled
Memory	Two non-customer-accessible/non-	√	√				√
	upgradable memory module slots
	DDR4-1866 dual channel support
	(DDR4-2400 bridge to DDR4-2133, and
	DDR4-2133 downgrade to DDR4-1866)
	Supports up to 16 GB of system RAM in the
	following con gurations
	● 16384-MB total system memory
	(8192×2)[UMA models only]
	● 12288-MB total system memory
	(8192×1) + (4096×1)
	● 8192-MB total system memory
	(8192×1) or (4096×2)
	● 6144-MB total system memory
	(4096×1) + (2048×1)
	Two non-customer-accessible/upgradable			√	√	√		√
	memory module slots
	DDR3L-1600 single channel support
	DDR3L-1333 single channel support					√
	(DDR3L-1600 downgrade to DDR3L-1333)
	Supports up to 16 GB of system RAM in the			√	√	√		√
	following con gurations
	● 16384-MB total system memory
	(8192×2)[UMA models only]
	● 12288-MB total system memory
	(8192×1) + (4096×1)
	● 8192-MB total system memory
	(8192×1) or (4096×2)
	● 6144-MB total system memory
	(4096×1) + (2048×1)

2Chapter 1 Product description

	Non-	Non-	Non-	Non-	Non-
	touch	touch	touch	touch	touch	Touch	Touch
Category Description	Dis, A10	UMA,	Dis, A8,	Dis, A8,	UMA	UMA,	UMA
	M1-70	A10	A6, E2	A6, E2	A8, A6,	A10	A8, A6,
			M1-70	M1-30	E2		E2

●4096-MB total system memory (4096×1)

●2048-MB total system memory (2048×1)

Hard	Supports 6.35-cm (2.5-in) SATA hard drives in	√	√	√	√	√	√	√
drives	9.5-mm (.37-in) and 7.0-mm (.28-
	in) thicknesses
	Single hard drive con gurations

●2-TB, 5400-rpm, 9.5-mm

●1-TB, 5400-rpm, 9.5-mm

●500-GB, 5400-rpm, 7.2-mm SSHD con guration

●1-TB, 5400-rpm + 8GB NAND Hybrid hard drive, 9.5mm

M.2 SATA-3 con gurations

●128 GB

Optical	Fixed, serial ATA, 9.5-mm tray load	√	√	√	√	√	√	√
drive	DVD+/-RW Double-Layer SuperMulti
	Supports zero power optical drive
	Supports M-disc
	Supports con guration without optical drive
Webcam/	HP TrueVision HD: HD camera - activity LED,	√	√	√	√	√	√	√
mic	USB 2.0, BSI sensor, 1280 x 720 by 30 frames
	per second
	HP Webcam– 640 x 480 by 24 frames per
	second
	Single digital microphone
	HP Noise Cancellation enabled
Audio	DTS Studio Sound	√	√	√	√	√	√	√
	Dual speakers
Ethernet	Integrated 10/100 network interface	√	√	√	√	√	√	√
	card (NIC)
Wireless	Integrated wireless options with single	√	√	√	√	√	√	√
Network	antenna (M.2/PCIe):
	Compatible with iracast-certi ed devices
	Support for the following WLAN formats:

●Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter

HP Notebook PC

3

			Non-	Non-	Non-	Non-	Non-
			touch	touch	touch	touch	touch	Touch	Touch
Category	Description		Dis, A10	UMA,	Dis, A8,	Dis, A8,	UMA	UMA,	UMA
			M1-70	A10	A6, E2	A6, E2	A8, A6,	A10	A8, A6,
					M1-70	M1-30	E2		E2
	●	Broadcom BCM43142 802.11 b/g/n 1x1
		Wi-Fi + BT4.0 Combo Adapter
	●	Realtek RTL8188EE-VJ 802.11b/g/n 1x1
		Wi-Fi Adapter
	●	Realtek RTL8188EE 802.11b/g/n 1x1
		Wi-Fi Adapter
	Integrated wireless options with dual		√	√	√	√	√	√	√
	antennas (M.2/PCIe):
	Compatible with iracast-certi ed devices
	Support for the following WLAN formats:
	●	Intel Dual Band Wireless-AC 3165
		802.11 ac 1x1 WiFi + BT 4.2 Combo
External	HP Multi-Format Digital Media Reader		√	√	√	√	√	√	√
media	Support SD/SDHC/SDXC
card
	Push-Pull Insertion/Removal
Internal	One M.2 slot for WLAN		√	√	√	√	√	√	√
Card
Ports	HDMI version 1.4b supporting 1920 ×1080		√	√	√	√	√	√	√
	@ 60Hz
	Hot Plug/unplug and auto detect for correct
	output to wide-aspect vs. standard aspect
	video
	RJ-45 (Ethernet)
	USB 3.0 (1 port; left side)
	USB 2.0 (2 ports; 1 left side, 1 right side)
	AC Smart Pin adapter plug
	Headphone/line out and microphone/line in
	combo jack
Keyboard	Full-size "island style" keyboard with numeric		√	√	√	√	√	√	√
/pointing	keypad
devices	TouchPad with multi-touch gestures enabled
	Taps enabled by default
	Support Modern Trackpad Gestures
Power	AC adapters		√	√	√	√	√	√	√
	65-W EM
	65-W		√		√	√
	45-W			√				√	√
	1 meter power cord		√	√	√	√	√	√	√

4Chapter 1 Product description

		Non-	Non-	Non-	Non-	Non-
		touch	touch	touch	touch	touch	Touch	Touch
Category	Description	Dis, A10	UMA,	Dis, A8,	Dis, A8,	UMA	UMA,	UMA
		M1-70	A10	A6, E2	A6, E2	A8, A6,	A10	A8, A6,
				M1-70	M1-30	E2		E2
	Batteries	√	√	√	√	√	√	√
	4-cell, 41-Whr Li-ion battery
	3-cell, 31-Whr Li-ion battery		√				√	√
Security	fTPM 2.0	√	√	√	√	√	√	√
	Kensington Security Lock
Operating	Preinstalled	√	√	√	√	√	√	√
system

●Windows 10

●Windows 10 Professional

●Windows 10 Home High End

	●	FreeDOS 2.0	√	√	√	√	√
	●	Windows 10 Home Value Notebook				√	√
Service	End-user replaceable parts		√	√	√	√	√	√	√

●AC adapter

●Battery

●Optical drive

HP Notebook PC

5

HP 255 G5 Notebook PC models

Category	Description
Product name	HP 255 G5 Notebook PC
Processor	AMD Quad-Core A-Series Processor
	A8-7410 (2.2GHz, turbo up to 2.5GHz), 1600MHz/2MB L2, Quad 15W
	A6-7310 (2.0GHz, turbo up to 2.4GHz), 1600MHz/2MB L2, Quad 15W
	E2-7110 (1.8GHz), 1600MHz/2MB L2, Quad 15W
Chipset	Integrated SoC FCH
Graphics	Internal graphics
	AMD Radeon™ R5 Graphics (A8 processor)
	AMD Radeon R4 Graphics (A6 processor)
	AMD Radeon R2 Graphics (E2 processor)
	Support HD Decode, DX12, HDMI, and PX7
Panel	39.6-cm (15.6-in), high-de nition (HD), white light-emitting diode (WLED), SVA BrightView (1366×768)
	display, slim 3.2 mm, eDP; typical brightness: 220 nits
	39.6-cm (15.6-in), high-de nition (FHD), white light-emitting diode (WLED), SVA AntiGlare (1920×1080)
	display, slim 3.2 mm; typical brightness: 220 nits
Memory	Two non-customer-accessible/upgradable memory module slots
	DDR3L-1600 single channel support
	Supports up to 16 GB of system RAM in the following con gurations
	● 16384-MB total system memory (8192×2)
	● 12288-MB total system memory (8192×1) + (4096×1)
	● 8192-MB total system memory (8192×1) or (4096×2)
	● 6144-MB total system memory (4096×1) + (2048×1)
	● 4096-MB total system memory (4096×1) or (2048×2)
	● 2048-MB total system memory (2048×1)
Hard drives	Supports 6.35-cm (2.5-in) SATA hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses
	Single hard drive con gurations
	● 2-TB, 5400-rpm, 9.5-mm
	● 1-TB, 5400-rpm, 9.5-mm
	● 500-GB, 7200-rpm, 7.2-mm
	● 500-GB, 5400-rpm, 7.2-mm
	SSHD con guration
	● 1-TB, 5400-rpm + 8GB NAND Hybrid hard drive, 9.5-mm
	M.2 SATA-3 con guration
	● 128 GB
Optical drive	Fixed, serial ATA, 9.5-mm tray load
	DVD+/-RW Double-Layer SuperMulti

6Chapter 1 Product description

Category	Description
	Supports zero power optical drive
	Supports M-disc
	Supports con guration without optical drive
Webcam/mic	HP TrueVision HD: HD camera - activity LED, USB 2.0, BSI sensor, 1280 x 720 by 30 frames per second
	HP Webcam– 640 x 480 by 24 frames per second
	Single digital microphone
	HP Noise Cancellation enabled
	Supports voice recognition
Audio	DTS Studio Sound
	Dual speakers
Ethernet	Integrated 10/100/1000 network interface card (NIC)
Wireless Network	Integrated wireless options with single antenna (M.2/PCIe):
	Compatible with		iracast-certi ed devices
	Support for the following WLAN formats:
	●	Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter
	●	Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter
	●	Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi Adapter
	●	Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter
	Integrated wireless options with dual antennas (M.2/PCIe):
	Compatible with		iracast-certi ed devices
	Support for the following WLAN formats:
	●	Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter
	●	Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter
External media card	HP Multi-Format Digital Media Reader
	Support SD/SDHC/SDXC
	Push-Pull Insertion/Removal
Internal Card	One M.2 slot for WLAN
Ports	HDMI version 1.4b supporting 1920 ×1080 @ 60Hz
	VGA (Dsub 15 pin) supporting 1920 ×1200 @ 60Hz and 2560 ×1600 @ 60Hz
	Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video
	RJ-45 (Ethernet)
	USB 3.0 (1 port; left side)
	USB 2.0 (2 ports; 1 left side, 1 right side)
	AC Smart Pin adapter plug
	Headphone/line out and microphone/line in combo jack
Keyboard/pointing	Full-size "island style" keyboard with numeric keypad
devices

HP 255 G5 Notebook PC models

7

Category	Description
	TouchPad with multi-touch gestures enabled
	Taps enabled by default
	Support Modern Trackpad Gestures
Power	AC adapters
	65-W EM
	45-W
	1 meter power cord
	Batteries
	4-cell, 41-Whr Li-ion battery
	3-cell, 31-Whr Li-ion battery
Security	fTPM 2.0
	Kensington Security Lock
Operating system	Preinstalled
	●	Windows 10 Professional Shape the Future MSNA Standard
	●	Windows 10 Professional Shape the Future Value
	●	Windows 10
	●	Windows 10 Professional
	●	Windows 10 Home High End
	●	Windows 10 Pro Downgrade to Windows 7 Pro
	●	Windows 10 Pro Downgrade to Windows 7 Pro StF MSNA
	●	FreeDOS 2.0
Service	End-user replaceable parts
	●	AC adapter
	●	Battery
	●	Optical drive

8Chapter 1 Product description

2External component identi cation

Display

Component		Description
(1)	WLAN antennas*	Send and receive wireless signals to communicate with wireless local
		area networks (WLANs).
(2)	Webcam light	On: The webcam is in use.
(3)	Webcam	Records video and captures photographs. Some products allow you
		to video conference and chat online using streaming video.
		To use a webcam (integrated camera):
		▲ Type camera in the taskbar search box, and then select
		Camera.
(4)	Internal microphone	Records sound.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

▲Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

Display 9

Right side

Component		Description
(1)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-
			saving state. The computer shuts o power to the display
			and other unneeded components.
		●	The computer is o or in Hibernation. Hibernation is a
			power-saving state that uses the least amount of power.
(2)	Drive light	●	Blinking white: The hard drive is being accessed.
(3)	Memory card reader	Reads optional memory cards that enable you to store, manage,
		share, or access information.
		To insert a card:
		1.	Hold the card label-side up, with connectors facing the
			computer.
		2.	Insert the card into the memory card reader, and then
			press in on the card until it is rmly seated.
		To remove a card:
		▲	Pull the card out of the slot.
(4)	USB 2.0 port	Connects an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner or USB hub.

(5)Optical drive (select products only)

Depending on your computer, reads an optical disc or reads and writes to an optical disc.

		NOTE: For disc compatibility information, type help in the
		taskbar search box, select Help and Support, and then type
		disc compatibility in the search box.
(6)	Optical drive eject button (select products only)	Releases the optical drive disc tray.
(7)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a deterrent, but
		it may not prevent the computer from being mishandled or
		stolen.

10 Chapter 2 External component identi cation

Left side

Component		Description
(1)	Power connector	Connects an AC adapter.
(2)	AC adapter and battery light	●	White: The AC adapter is connected and the battery is fully
			charged.
		●	Blinking white: The AC adapter is disconnected and the
			battery has reached a low battery level.
		●	Amber: The AC adapter is connected and the battery is
			charging.

		●	The battery is not charging.
(3)	Vent	Enables airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal for
		the internal fan to cycle on and o during routine operation.
(4)	RJ-45 (network) jack/status lights	Connects a network cable.
		●	White: The network is connected.
		●	Amber: Activity is occurring on the network.
(5)	HDMI port	Connects an optional video or audio device, such as a high-
		de	nition television, any compatible digital or audio component,
		or a high-speed igh-De nition Multimedia Interface (HDMI)
		device.
(6)	USB 3.0 port	Connects an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner or USB hub.
(7)	USB 2.0 port	Connects an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner or USB hub.
(8)	Audio-out (headphone)/Audio-in (microphone)	Connects optional powered stereo speakers, headphones,
	combo jack	earbuds, a headset, or a television audio cable. Also connects an
		optional headset microphone. This jack does not support
		optional standalone microphones.

Left side 11

Component

Description

WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.

To access this guide:

▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer speakers are disabled.

Top

TouchPad

Component		Description
(1)	TouchPad zone	Reads your nger gestures to move the pointer or activate items
		on the screen.
(2)	Left TouchPad button	Functions like the left button on an external mouse.
(3)	Right TouchPad button	Functions like the right button on an external mouse.

12 Chapter 2 External component identi cation

Lights

Component		Description
(1)	Caps lock light	On: Caps lock is on, which switches the key input to all capital
		letters.
(2)	Mute light	●	Amber: Computer sound is o .
		●	Computer sound is on.

Top 13

Button

Component		Description
(1)	Power button	●	When the computer is o , press the button to turn on the
			computer.
		●	When the computer is on, press the button briefly to
			initiate Sleep.
		●	When the computer is in the Sleep state, press the button
			briefly to exit Sleep.
		●	When the computer is in Hibernation, press the button
			briefly to exit Hibernation.
		CAUTION: Pressing and holding down the power button results
		in the loss of unsaved information.
		If the computer has stopped responding and shutdown
		procedures are ine ective, press and hold the power button
		down for at least 5 seconds to turn o the computer.
		To learn more about your power settings, see your power
		options.
		▲	Type power in the taskbar search box, and then select

Power and sleep settings.

‒ or –

Right-click the Start button, and then select Power

Options.

14 Chapter 2 External component identi cation

Keys

Component		Description
(1)	esc key	Displays system information when pressed in combination with
		the fn key.
(2)	fn key	Executes frequently used system functions when pressed in
		combination with the esc key, action keys, or the spacebar.
(3)	Windows key	Opens the Start menu.
		NOTE: Pressing the Windows key again will close the Start
		menu.
(4)	Action keys	Execute frequently used system functions.
(5)	num lock key	Alternates between the navigational and numeric functions on
		the integrated numeric keypad.
(6)	Integrated numeric keypad	When num lock is on, the keypad can be used like an external
		numeric keypad.

Top 15

Using the action keys

●An action key performs an assigned function.

●The icon on each action key illustrates the function for that key.

●To use an action key, press and hold the key.

Icon	Description
	Opens Help and Support, which provides tutorials, information about the Windows operating system and
	your computer, answers to questions, and updates to your computer.
	Help and Support also provides automated troubleshooting tools and access to support.
	Decreases the screen brightness incrementally as long as you hold down the key.
	Increases the screen brightness incrementally as long as you hold down the key.
	Switches the screen image between display devices connected to the system. For example, if a monitor is
	connected to the computer, repeatedly pressing this key alternates the screen image from the computer
	display to the monitor display to a simultaneous display on both the computer and the monitor.
	Mutes or restores speaker sound.
	Decreases speaker volume incrementally while you hold down the key.
	Increases speaker volume incrementally while you hold down the key.
	Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
	Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
	Plays the next track of an audio CD or the next section of a DVD or a BD.
	Turns the airplane mode and wireless feature on or o .
	NOTE: The airplane mode key is also referred to as the wireless button.
	NOTE: A wireless network must be set up before a wireless connection is possible.

16 Chapter 2 External component identi cation

Bottom

Component		Description
(1)	Battery lock	Locks the battery in the battery bay.

(2)	Battery bay	Holds the battery.
(3)	Battery release latch	Releases the battery.
(4)	Speakers (2)	Produce sound.

Bottom 17

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display.

●Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.

Component

(1)Serial number

(2)Product number

(3)Warranty period

(4)Model number (select products only)

Component

(1)Model name (select products only)

(2)Product number

(3)Serial number

(4)Warranty period

●Regulatory label(s)—Provide(s) regulatory information about the computer.

●Wireless certi cation label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

18 Chapter 2 External component identi cation

3Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Computer major components 19

Item	Component	Spare part
		number
(1)	Display assembly (touch or non-touch)	not spared
	NOTE: For display assembly spare part information, see Display assembly subcomponents
	on page 24.

(2)Top cover/keyboard

NOTE: For a detailed list of keyboard country codes, see Top cover/keyboard on page 71.

For use in HP Notebook PC models:

	●	Turbo silver	855022-xx1
	●	White silver	855023-xx1
	●	Red	855024-xx1
	●	Teal	855025-xx1
	●	Blue	855026-xx1
	●	Realtree Xtra	864544-xx1
	For use in HP Notebook PC and HP 255 G5 Notebook PC models:
	●	Black	855027-xx1
(3)	Touchpad button board (includes bracket and cables)		855011-001
(4)	Power button board (includes cable)		855012-001
(5)	Speakers (includes left and right speakers and cable)		813965-001
(6)	System board (includes replacement thermal materials)
	All system boards use the following part numbers:
	xxxxxx-001: Windows 7 or non-Windows operating systems
	xxxxxx-601: Windows 10 operating system
	For use in HP Notebook models (discrete graphics memory; non-touch screen):
	●	AMD A10-9600P processor and 4 GB of discrete graphics memory (R7M1-70)	854959-xx1
	●	AMD A10-9600P processor and 2 GB of discrete graphics memory (R7M1-70)	854960-xx1
	●	AMD A8-7410 processor and 4 GB of discrete graphics memory (R7M1-70)	854963-xx1
	●	AMD A8-7410 processor and 2 GB of discrete graphics memory (R5M1-30)	854964-xx1
	●	AMD A6-7310 processor and 2 GB of discrete graphics memory (R5M1-30)	854967-xx1
	For use in HP Notebook models (UMA graphics memory; non-touch screen)::
	●	AMD A10-9600P processor	854957-xx1
	●	AMD A8-7410 processor	854961-xx1
	●	AMD A6-7310 processor	854965-xx1
	●	AMD E2-7110 processor	854968-xx1

For use in HP Notebook models (UMA graphics memory; touch screen)::

● AMD A10-9600P processor	854958-xx1

20 Chapter 3 Illustrated parts catalog

Item	Component		Spare part
			number
	● AMD A8-7410 processor		854962-xx1
	● AMD A6-7310 processor		854966-xx1
	for use in HP 255 G5 Notebook PC models (UMA graphics memory; non-touch screen):
	● AMD A8-7410 processor		858587-xx1
	● AMD A6-7310 processor		858588-xx1
	● AMD E2-7110 processor		858589-xx1
(7)	Memory module
	PC3L, 12800, 1600-MHz
	For use in models with AMD A8, A6, E2 processors
	●	8-GB	693374-005
	●	4 GB	691740-005
	●	2 GB	691739-005
	PC4, 17000, 2133-MHz
	For use in models with AMD A10 processors
	●	8-GB	820570-005
	●	4 GB	820569-005
	●	2 GB	851379-005
(8)	RTC battery		760828-001
(9)	WLAN module
	Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter		855106-855
	Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.2 Combo		806723-005
	Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi Adapter		857334-855
	Heat sink assembly (includes replacement thermal materials)
(10)	For use in models with AMD A8, A6, E2 processors and discrete graphics memory		813948-001
	For use in models with AMD A10 processors and discrete graphics memory		854971-001
(11)	For use in models with AMD A8, A6, E2 processors and UMA graphics memory		813947-001
	For use in models with AMD A10 processors and UMA graphics memory		854970-001
(12)	Power connector cable		813945-011
(13)	Solid-state drive board		850946-001
(14)	Solid-state drive, M.2 (not illustrated)
	128 GB, for use in HP Notebook PC models		827560-021
	128 GB, for use in HP 255 G5 Notebook PC models		863015-001
(15)	Hard drive connector board		817878-001

(16)Hard drive (does not include bracket, connector board, or cable)

Computer major components 21

Item	Component	Spare part
		number

NOTE: For HP Notebook models, the hard drive cable is available using spare part number 855003-001.

For HP 255 G5 models, the hard drive brackets and cable are available in the Hard Drive Hardware Kit, spare part number 859515-001 (ETB), and 859516-001 (non-ETB).

HP Notebook PC models:

	●	2-TB, 5400-rpm, hybrid 8 GB SSD, 9.5 mm	801808-005
	HP Notebook PC and HP 255 G5 Notebook PC models:
	●	1-TB, 5400-rpm, hybrid 8 GB SSD	731999-005
	●	1-TB, 5400-rpm, 2.5-inch	778192-005
	●	500-GB, 5400-rpm, 7-mm	778186-005
	HP 255 G5 Notebook PC models:
	●	500-GB, 7200-rpm, 7-mm	703267-005
(17)	USB board (includes cable)		855010-001
(18)	Optical drive board		855007-001
(19)	Fan		813946-001
(20)	Bottom cover
	For use in HP Notebook PC models:
	●	Models with an optical drive	854999-001
	●	Models without an optical drive	857281-001
	For use in HP 255 G5 Notebook PC models:
	●	Models with an optical drive	859513-001
	●	Models without an optical drive	859514-001
(21)	Battery
	4-cell, 41-Whr, 2.8-Ah Li-ion battery		807957-001
	3-cell, 31-Whr, 2.8-Ah Li-ion battery		807956-001
(22)	Rubber Kit (includes rear left and right feet)		813963-001
(23)	Optical drive (DVD+/-RW Double-Layer SuperMulti; includes bracket and bezel)		858505-001

22 Chapter 3 Illustrated parts catalog