Hp 250 G6 User Manual

HP 250 G6 Notebook PC

Maintenance and Service Guide

© Copyright 2017 HP Development Company,

L.P.

AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies.

In accordance with Microsoft’s support policy, HP does not support the Windows 8 or Windows 7 operating system on products con gured with Intel and AMD 7th generation and forward processors or provide any Windows 8 or Windows 7 drivers on http://www.support.hp.com.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: April 2017

Document Part Number: 926816-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. Go to http://www.microsoft.com for details.

To access the latest user guides or manuals for your product, go to http://www.hp.com/ support, and select your country. Select Find your product, and then follow the on-screen instructions.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description .......................................................................................................................................	1
2 Components ..................................................................................................................................................	7
Right .......................................................................................................................................................................	7
Left .........................................................................................................................................................................	8
Display .................................................................................................................................................................	10
Keyboard area ......................................................................................................................................................	11
TouchPad ...........................................................................................................................................	11
Lights .................................................................................................................................................	12
Button ................................................................................................................................................	13
Special keys .......................................................................................................................................	14
Action keys ........................................................................................................................................	15
Bottom .................................................................................................................................................................	16
Labels ...................................................................................................................................................................	17
3 Illustrated parts catalog ..............................................................................................................................	19
Computer major components ..............................................................................................................................	19
Display assembly subcomponents ......................................................................................................................	23
Cables ...................................................................................................................................................................	24
Mass storage devices ...........................................................................................................................................	25
Miscellaneous parts .............................................................................................................................................	26
4 Removal and replacement procedures preliminary requirements ....................................................................	27
Tools required ......................................................................................................................................................	27
Service considerations .........................................................................................................................................	27
Plastic parts .......................................................................................................................................	27
Cables and connectors ......................................................................................................................	27
Drive handling ...................................................................................................................................	28
Grounding guidelines ...........................................................................................................................................	28
Electrostatic discharge damage ........................................................................................................	28
Packaging and transporting guidelines ..........................................................................	29
Workstation guidelines ................................................................................	29
5 Removal and replacement procedures for Customer Self-Repair parts .............................................................	31
Component replacement procedures ..................................................................................................................	31
Battery ...............................................................................................................................................	32

v

Optical drive .......................................................................................................................................	33
6 Removal and replacement procedures for Authorized Service Provider parts ...................................................	35
Component replacement procedures ..................................................................................................................	35
Display subcomponents (bezel, panel, camera) ...............................................................................	35
Rubber feet ........................................................................................................................................	39
Bottom cover .....................................................................................................................................	40
WLAN module ....................................................................................................................................	43
Memory module ................................................................................................................................	45
Optical drive connector board ...........................................................................................................	47
Hard drive and hard drive connector board ......................................................................................	48
M.2 solid-state drive adapter bracket and connector board ............................................................	51
Solid-state drive (SSD) ......................................................................................................................	53
RTC battery ........................................................................................................................................	54
Speakers ............................................................................................................................................	55
USB board ..........................................................................................................................................	56
Fan .....................................................................................................................................................	57
Heat sink assembly ...........................................................................................................................	59
TouchPad button board .....................................................................................................................	63
System board ....................................................................................................................................	64
Display assembly ...............................................................................................................................	66
Power connector cable ......................................................................................................................	76
Power button board ..........................................................................................................................	77
Cable locations ..................................................................................................................................	78
Top cover/keyboard ...........................................................................................................................	79
7 Computer Setup (BIOS), TPM, and HP Sure Start .............................................................................................	81
Using Computer Setup .........................................................................................................................................	81
Starting Computer Setup ..................................................................................................................	81
Using a USB keyboard or USB mouse to start Computer Setup (BIOS) ..........................	81
Navigating and selecting in Computer Setup ...................................................................................	81
Restoring factory settings in Computer Setup .................................................................................	82
Updating the BIOS .............................................................................................................................	82
Determining the BIOS version .........................................................................................	82
Downloading a BIOS update ...........................................................................................	83
Changing the boot order using the f9 prompt ..................................................................................	84
TPM BIOS settings (select products only) ...........................................................................................................	84
Using HP Sure Start (select products only) .........................................................................................................	84

vi

8 Backing up, restoring, and recovering ...........................................................................................................	85
Creating recovery media and backups ................................................................................................................	85
Creating HP Recovery media (select products only) .........................................................................	85
Using Windows tools ...........................................................................................................................................	86
Restore and recovery ...........................................................................................................................................	87
Recovering using HP Recovery Manager ...........................................................................................	87
What you need to know before you get started .............................................................	87
Using the HP Recovery partition (select products only) .................................................	88
Using HP Recovery media to recover ..............................................................................	88
Changing the computer boot order ................................................................................	89
Removing the HP Recovery partition (select products only) .........................................	90
9 Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................	91
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ....................................................................	91
10 pec cat ons ............................................................................................................................................	93
Computer speci cations ......................................................................................................................................	93
39.6-cm (15.6-in) display speci cations .............................................................................................................	94
Hard drive speci cations .....................................................................................................................................	95
M.2 solid-state drive speci cations ....................................................................................................................	96
DVD±RW SuperMulti DL Drive speci cations .......................................................................................................	97
11 Statement of memory volatility ..................................................................................................................	99
Nonvolatile memory usage ...............................................................................................................................	101
Questions and answers .....................................................................................................................................	103
Using HP Sure Start (select models only) ..........................................................................................................	104
12 Power cord set requirements ....................................................................................................................	105
Requirements for all countries ..........................................................................................................................	105
Requirements for speci c countries and regions .............................................................................................	106
13 Recycling ................................................................................................................................................	109
Index ...........................................................................................................................................................	111

vii

viii

1Product description

Category	Description	7th gen	7th gen	6th gen	6th gen	Pen/Cel
		Dis	UMA	Dis	UMA	UMA
Product	HP HP 250 G6 Notebook PC	√	√	√	√	√
name
Processor	7th generation Intel® Core™ processors	√	√
	Intel Core i7-7500U (2.7-GHz, turbo up to 3.5 GHz, 4-		√
	MB L3 cache, 2133-MHz, dual, 15W)
	Intel Core i5-7200U (2.5-GHz, turbo up to 3.1 GHz, 3-	√	√
	MB L3 cache, 2133-MHz, dual, 15W)
	6th generation Intel Core processors			√	√
	Intel Core i3-6006U (2.0-GHz, 3-MB L3 cache, 2133-			√	√
	MHz, dual, 15W)
	Intel Pentium® and Celeron® processors					√
	Intel Pentium N3710 (1.6-GHz, turbo up to 2.56 GHz,					√
	2-MB L3 cache, 1600-MHz, quad, 6W)
	Intel Celeron N3060 (1.6-GHz, turbo up to 2.48 GHz,					√
	2-MB L3 cache, 1600-MHz, dual, 6W)
Graphics	Internal graphics	√	√	√	√	√
	Intel HD Graphics 620	√	√
	Intel HD Graphics 520			√	√
	Intel HD Graphics 405					√
	Intel HD Graphics 400					√
	Switchable discrete graphics	√		√
	AMD Radeon M520 R17M-M1-30 with 2048 MB of	√		√
	dedicated video memory
	Support HD Decode, DX12, and HDMI	√	√	√	√	√
Panel	39.6-cm (15.6-in), high-de nition (HD), white light-	√	√	√	√	√
	emitting diode (WLED), SVA, anti glare (1366×768)
	display, slim 3.2 mm, eDP; typical brightness: 220
	nits
	39.6-cm (15.6-in), full high-de nition (FHD), white	√	√	√	√	√
	light-emitting diode (WLED), SVA, anti glare
	(1920×1080) display, slim 3.2 mm, eDP; typical
	brightness: 220 nits
Memory	Two non-customer-accessible/upgradable memory	√	√	√	√
	module slots (Intel Core processors)
	DDR4-2133 dual channel support (DDR4-2400 bridge	√	√	√	√
	to DDR4-2133)

1

Category	Description			7th gen	7th gen	6th gen	6th gen	Pen/Cel
				Dis	UMA	Dis	UMA	UMA
	Supports up to 16 GB of system RAM in the following			√	√	√	√
	con	gurations
	● 8192-MB total system memory (8192×1) or			√	√	√	√
		(4096×2)
	● 6144-MB total system memory (4096×1)			√	√	√	√
		+ (2048×1)
	● 4096-MB total system memory (4096×1)			√	√	√	√
	One non-customer-accessible/upgradable memory							√
	module slot
	DDR3L-1600 single channel support							√
	Supports up to 8 GB of system RAM in the following							√
	con	gurations
	● 8192-MB total system memory (8192×1)							√
	● 4096-MB total system memory (4096×1)							√
	● 2048-MB total system memory (2048×1)							√
Hard drives	Supports 6.35-cm (2.5-in) SATA hard drives in 9.5-			√	√	√	√	√
	mm (.37-in) and 7.2-mm (.28-in) thicknesses
	Support for m.2 SATA SSD			√	√	√	√	√
	Single hard drive con urat ons			√	√	√	√	√
	● 1-TB, 5400 rpm, 9.5 mm or 7.2 mm			√	√	√	√	√
	● 500-GB, 5400/7200 rpm, 7.0-mm			√	√	√	√	√
	eMMC con urat ons			√	√	√	√	√
	●	128 GB		√	√	√	√	√
	M.2 SATA-3 con		urat ons (value):	√	√	√	√	√
	●	256 GB		√	√	√	√	√
	●	128 GB		√	√	√	√	√
	M.2 SATA-3 con		urat ons (TLC):	√	√	√	√	√
	●	512 GB		√	√	√	√	√
	●	256 GB		√	√	√	√	√
	●	128 GB		√	√	√	√	√
Optical drive	Fixed, serial ATA, 9.0-mm tray load			√	√	√	√	√
	DVD+/-RW Double-Layer writer			√	√	√	√	√
	Supports zero power optical drive			√	√	√	√	√
	Supports M-disc			√	√	√	√	√
	Supports con guration without optical drive			√	√	√	√	√
Camera	HP TrueVision HD camera - activity LED, USB 2.0, HD			√	√	√	√	√
	BSI sensor, f2.0, 720p by 30 frames per second

2Chapter 1 Product description

	Category	Description			7th gen	7th gen	6th gen	6th gen	Pen/Cel
					Dis	UMA	Dis	UMA	UMA
	Mic	HP Camera – VGA camera, indicator LED, USB 2.0,			√	√	√	√	√
		f2.4, 480p by 30 frames per second
		Single digital microphone			√	√	√	√	√
	Audio	Dual speakers			√	√	√	√	√
		HP Audio Control			√	√	√	√	√
	Ethernet	Integrated 10/100/1000 network interface card (NIC)			√	√	√	√	√
	Wireless	Integrated wireless options with single antenna (M.			√	√	√	√	√
	Network	2/PCIe):
		Compatible with		iracast-certi ed devices	√	√	√	√	√
		Support for the following WLAN formats:			√	√	√	√	√
		●	Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT		√	√	√	√	√
			4.2 Combo Adapter
		Integrated wireless options with dual antennas (M.			√	√	√	√	√
		2/PCIe):
		Compatible with		iracast-certi ed devices	√	√	√	√	√
		Support for the following WLAN formats:			√	√	√	√	√
		●	Intel Dual Band Wireless-AC 3168 802.11 ac 1x1		√	√	√	√	√
			WiFi + BT 4.2 Combo (non-vPro)
		●	Intel Dual Band Wireless-AC 7265 802.11AC 2x2					√
			WiFi + BT 4.2 Combo Adapter (non-vPro)
	External	HP Multi-Format Digital Media Reader			√	√	√	√	√
	media card
		Support SD/SDHC/SDXC			√	√	√	√	√
		Push-pull insertion/removal			√	√	√	√	√
	Internal	One M.2 slot for SSD			√	√	√	√	√
	Card
		One M.2 slot for WLAN			√	√	√	√	√
	Ports	VGA (Dsub 15 pin) supporting 1920 ×1200 external			√	√	√	√	√
		resolution @ 60Hz
		HDMI version 1.4b supporting 1920 ×1080 @ 60Hz			√	√	√	√	√
		Hot Plug/unplug and auto detect for correct output to			√	√	√	√	√
		wide-aspect vs. standard aspect video
		RJ-45 (Ethernet)			√	√	√	√	√
		USB 3.0 (2 ports; left side)			√	√	√	√	√
		USB 2.0 (1 right side)			√	√	√	√	√
		AC Smart Pin adapter plug			√	√	√	√	√
		Headphone/line out and microphone/line in combo			√	√	√	√	√
		jack
	Keyboard/	Full-size textured, island style keyboard with numeric			√	√	√	√	√
	pointing	keypad
	devices

3

	Category	Description	7th gen	7th gen	6th gen	6th gen	Pen/Cel
			Dis	UMA	Dis	UMA	UMA
		TouchPad with multi-touch gestures enabled	√	√	√	√	√
		TouchPad taps enabled by default	√	√	√	√	√
		TouchPad supports Modern Trackpad Gestures	√	√	√	√	√
	Power	AC adapters	√	√	√	√	√
		65-W EM	√	√	√	√	√
		65-W	√		√
		45-W		√		√	√
		1 meter power cord	√	√	√	√	√
		Batteries	√	√	√	√	√
		4-cell, 41-Whr Li-ion battery	√	√	√	√	√
		3-cell, 31-Whr Li-ion battery		√		√	√
	Security	fTPM 2.0	√	√	√	√	√
		Kensington Security Lock	√	√	√	√	√
	Operating	Preinstalled	√	√	√	√	√
	system
		Windows 10	√	√	√	√	√
		Windows 10 Professional	√	√	√	√	√
		For Developed Market (ML):	√	√	√	√	√
		Windows 10 Home ML	√	√	√	√	√
		Windows 10 Home Plus ML	√	√	√	√	√
		Windows 10 Pro StF MSNA Standard	√	√	√	√	√
		For Emerging Market (EM/SL):	√	√	√	√	√
		Windows 10 Home EM/SL	√	√	√	√	√
		Windows 10 Home Plus EM/SL	√	√	√	√	√
		Windows 10 Pro StF MSNA Strategic					√
		Windows 10 Pro StF MSNA Value (EM)					√
		Windows 10 Pro StF MSNA Standard	√	√	√	√	√
		For China Market:	√	√	√	√	√
		CPPP Windows 10 Home High End China Language	√	√	√	√	√
		Edition
		CPPP Windows 10 Home China Language Edition	√	√	√	√	√
		FreeDOS 2.0	√	√	√	√	√
	Service	End-user replaceable parts	√	√	√	√	√
		AC adapter	√	√	√	√	√

4Chapter 1 Product description

Category	Description	7th gen	7th gen	6th gen	6th gen	Pen/Cel
		Dis	UMA	Dis	UMA	UMA
	Battery	√	√	√	√	√
	Optical drive	√	√	√	√	√

5

6Chapter 1 Product description

2Components

Right

Component		Description
(1)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-
			saving state. The computer shuts o power to the display
			and other unneeded components.
		●	The computer is o or in Hibernation. Hibernation is a
			power-saving state that uses the least amount of power.
(2)	Drive light	●	Blinking white: The hard drive is being accessed.
(3)	Memory card reader	Reads optional memory cards that store, manage, share, or
		access information.
		To insert a card:
		1.	Hold the card label-side up, with the connectors facing the
			computer.
		2.	Insert the card into the memory card reader, and then
			press in on the card until it is rmly seated.
		To remove a card:
		▲	Pull the card out of the memory card reader.
(4)	USB 2.0 port	Connects a USB device, such as a cell phone, camera, activity
		tracker, or smartwatch, and provides data transfer.
(5)	Optical drive (select products only)	Depending on your computer model, reads an optical disc or
		reads and writes to an optical disc.
(6)	Optical drive eject button (select products only)	Releases the optical drive disc tray.
(7)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a deterrent, but
		it may not prevent the computer from being mishandled or
		stolen.

Right 7

Left

Component		Description
(1)	Power connector	Connects an AC adapter.
(2)	Battery light	When AC power is connected:
		●	White: The battery charge is greater than 90 percent.
		●	Amber: The battery charge is from 0 to 90 percent.
		●	The battery is not charging.
		When AC power is disconnected (battery not charging):
		●	Blinking amber: The battery has reached a low battery
			level. When the battery has reached a critical battery level,
			the battery light begins blinking rapidly.
		●	The battery is not charging.
(3)	Vent	Enables airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal for
		the internal fan to cycle on and o during routine operation.
(4)	External monitor port	Connects an external VGA monitor or projector.
(5)	RJ-45 (network) jack/status lights	Connects a network cable.
		●	White (left): The network is connected.
		●	Amber (right): Activity is occurring on the network.
(6)	HDMI port	Connects an optional video or audio device, such as a high-
		de	nition television, any compatible digital or audio component,
		or a high-speed High De nition Multimedia Interface (HDMI)
		device.

(7)	USB 3.x SuperSpeed ports (2)

Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.

(8)	Audio-out (headphone)/Audio-in (microphone)	Connects optional powered stereo speakers, headphones,
	combo jack	earbuds, a headset, or a television audio cable. Also connects an
		optional headset microphone. This jack does not support
		optional standalone microphones.

8Chapter 2 Components

Component

Description

WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.

To access this guide:

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, select the pec cat ons tab, and then select User Guides.

NOTE: When a device is connected to the jack, the computer speakers are disabled.

Left 9

Display

Component		Description
(1)	WLAN antennas*	Send and receive wireless signals to communicate with wireless local
		area networks (WLANs).
(2)	Camera light	On: The camera is in use.
(3)	Camera	Records video and captures photographs. Some models allow you to
		video conference and chat online using streaming video.
		To use the camera:
		▲ Type camera in the taskbar search box, and then select
		Camera.
(4)	Internal microphone	Records sound.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

1.Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, select the pec cat ons tab, and then select User Guides.

10 Chapter 2 Components

Keyboard area

TouchPad

Component		Description
(1)	TouchPad zone	Reads your nger gestures to move the pointer or activate
		items on the screen.
(2)	Left TouchPad button	Functions like the left button on an external mouse.
(3)	Right TouchPad button	Functions like the right button on an external mouse.

Keyboard area 11

Lights

Component		Description
(1)	Caps lock light	On: Caps lock is on, which switches the key input to all capital
		letters.
(2)	Mute light	●	Amber: Computer sound is o .
		●	Computer sound is on.

12 Chapter 2 Components

Button

Component	Description
Power button	●	When the computer is o , press the button to turn on the
		computer.
	●	When the computer is on, press the button briefly to initiate
		Sleep.
	●	When the computer is in the Sleep state, press the button briefly
		to exit Sleep.
	●	When the computer is in Hibernation, press the button briefly to
		exit Hibernation.
	CAUTION: Pressing and holding down the power button results in the
	loss of unsaved information.
	If the computer has stopped responding and shutdown procedures are
	ine	ective, press and hold the power button for at least 5 seconds to
	turn o the computer.
	To learn more about your power settings, see your power options.
	▲	Type power options in the taskbar search box, and then
		select Power Options.
		‒ or –
		Right-click the Power meter icon	and then select Power
		Options.

Keyboard area 13

Special keys

Component		Description
(1)	esc key	Displays system information when pressed in combination with
		the fn key.
(2)	fn key	Executes frequently used system functions when pressed in
		combination with another key. Such key combinations are called
		hot keys.
(3)	Windows key	Opens the Start menu.
		NOTE: Pressing the Windows key again will close the Start
		menu.
(4)	Action keys	Execute frequently used system functions.
		See Action keys on page 15.
(5)	num lk key	Turns the embedded numeric keypad on and o .
(6)	Integrated numeric keypad	A separate keypad to the right of the alphabet keyboard. When
		num lk is pressed, the integrated keypad can be used like an
		external numeric keypad.

NOTE: If the keypad function is active when the computer is turned o , that function is reinstated when the computer is turned back on.

14 Chapter 2 Components

Action keys

An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 14.

▲To use an action key, press and hold the key.

Icon	Description
	Opens Help and Support, which provides tutorials, information about the Windows operating system and
	your computer, answers to questions, and updates to your computer.
	Help and Support also provides automated troubleshooting tools and access to support.
	Decreases the screen brightness incrementally as long as you hold down the key.
	Increases the screen brightness incrementally as long as you hold down the key.
	Switches the screen image among display devices connected to the system. For example, if a monitor is
	connected to the computer, repeatedly pressing the key alternates the screen image from computer display
	to monitor display to simultaneous display on both the computer and monitor.
	Turns the keyboard backlight o or on.
	NOTE:	To conserve battery power, turn o this feature.
	Mutes or restores speaker sound.
	Decreases speaker volume incrementally while you hold down the key.
	Increases speaker volume incrementally while you hold down the key.
	Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
	Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
	Plays the next track of an audio CD or the next section of a DVD or a BD.
	Turns the airplane mode and wireless feature on or o .
	NOTE: The airplane mode key is also referred to as the wireless button.
	NOTE:	A wireless network must be set up before a wireless connection is possible.

NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature, you can still perform each function by pressing the fn key in combination with the appropriate action key.

Keyboard area 15

Bottom

Component		Description
(1)	Battery lock	Locks the battery in the battery bay.
(2)	Battery bay	Holds the battery.
(3)	Battery release latch	Releases the battery.
(4)	Speakers (2)	Produce sound.
(5)	Vent	Enables airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal
		for the internal fan to cycle on and o during routine
		operation.

16 Chapter 2 Components

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display.

●Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.

Component

(1)Serial number

(2)Product number

(3)Warranty period

(4)Model number (select products only)

Component

(1)Model name (select products only)

(2)Product number

(3)Serial number

(4)Warranty period

●Regulatory label(s)—Provide(s) regulatory information about the computer.

●Wireless certi cation label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

Labels 17

18 Chapter 2 Components

3Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Computer major components 19

Item	Component	Spare part
		number
(1)	Display assembly (touch or non-touch)	not spared
	NOTE: For display assembly spare part information, see Display assembly subcomponents
	on page 23.

(2)Top cover/keyboard

NOTE: For a detailed list of keyboard country codes, see Top cover/keyboard on page 79.

	Asteroid silver models with no backlight		929904-xxx
	Dark ash silver models with no backlight		929906-xxx
(3)	RTC battery		922847-001
(4)	Touchpad button board		924993-001
(5)	Power button board		924994-001
(6)	Solid-state drive, M.2
	512 GB		926255-001
	256 GB		926254-001
	128 GB		926253-001
(7)	Power connector cable		931613-001
(8)	USB board		924991-001
	Heat sink assembly (includes replacement thermal materials)
(9)	For use in models with UMA graphics and Intel Pentium or Celeron processors		924977-001
(10)	For use in models with UMA graphics memory and 6th or 7th generation Intel Core processors		924975-001
(11)	For use in models with discrete graphics memory and Intel Pentium or Celeron processors		924978-001
(11)	For use in models with discrete graphics memory and 6th or 7th generation Intel Core processors		924976-001
(12)	Fan		925012-001
(13)	Memory module
	PC3L-1600
	For use in models with Intel Pentium and Celeron processors
	●	8-GB	693374-005
	●	4 GB	691740-005
	●	2 GB	691739-005
	DDR4-2400
	For use in models with 6th and 7th generation Intel Core processors
	●	8-GB	862398-855
	●	4 GB	862397-855
	●	2 GB	864271-855
(14)	WLAN module

20 Chapter 3 Illustrated parts catalog

Item	Component		Spare part
			number
	Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro)		901229-855
	Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter		863934-855
	Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter		855106-855
(15)	Hard drive connector board		924995-001
(16)	Optical drive connector board		924990-001
(17)	Optical drive (DVD+/-RW Double-Layer SuperMulti)		920420-003
(18)	Hard drive bracket		924980-001
(19)	Hard drive, 2.5 inch (does not include bracket, connector board, or cable)
	●	1-TB, 5400-rpm	778192-005
	●	500-GB, 7200-rpm	703267-005
	●	500-GB, 5400-rpm	778186-005
(20)	Solid-state drive board		924992-001
(21)	Solid-state drive bracket		924981-001

(22)System board (includes replacement thermal materials) All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system

For use in models with discrete graphics memory

	●	Intel Core i5-7200U processor and 2 GB of discrete graphics memory	926248-xx1
	●	Intel Core i3-6006U processor and 2 GB of discrete graphics memory	926249-xx1
	For use in models with UMA graphics memory:
	●	Intel Core i7-7500U processor	926246-xx1
	●	Intel Core i5-7200U processor	926247-xx1
	●	Intel Core i3-6006U processor	926249-xx1
	●	Intel Pentium N4200 processor	934736-xx1
	●	Intel Pentium N3710 processor	926251-xx1
	●	Intel Celeron N3350 processor	934737-xx1
	●	Intel Celeron N3060 processor	926252-xx1
(23)	Speakers (includes left and right speakers and cable)		925306-001
(24)	Battery
	4-cell, 41-Whr, 2.8-Ah Li-ion battery		919701-850
	3-cell, 31-Whr, 2.8-Ah Li-ion battery		919700-850
(25)	Rubber Kit (includes upper feet)
	Asteroid silver		931599-001

Computer major components 21

Item	Component		Spare part
			number
	Dark ash silver		931600-001
(26)	Rubber Kit (includes lower feet)
	Asteroid silver		931601-001
	Dark ash silver		931602-001
(27)	Bottom cover
	For use in models with an optical drive:
	●	Asteroid silver	929894-001
	●	Dark ash siliver	929895-001
	For use in models without an optical drive:
	●	Dark ash siliver	929897-001

22 Chapter 3 Illustrated parts catalog