HP 250 G4 Maintenance and Service Guide

HP Notebook PC (Intel)

HP 250 G4 Notebook PC

HP 256 G4 Notebook PC

Maintenance and Service Guide

© Copyright 2015 HP Development Company,

L.P.

AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, Centrino, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Second Edition: August 2015

First Edition: April 2015

Document Part Number: 808734-002

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows functionality. See http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description .......................................................................................................................................	1
2 External component identi cation ..................................................................................................................	5
Display ....................................................................................................................................................................	5
Right side ...............................................................................................................................................................	7
Left side .................................................................................................................................................................	8
Top ..........................................................................................................................................................................	9
TouchPad .............................................................................................................................................	9
Lights .................................................................................................................................................	10
Buttons ..............................................................................................................................................	11
Keys ...................................................................................................................................................	12
Bottom .................................................................................................................................................................	13
Labels ...................................................................................................................................................................	14
3 Illustrated parts catalog ..............................................................................................................................	17
Computer major components ..............................................................................................................................	17
Miscellaneous parts .............................................................................................................................................	23
Display assembly subcomponents ......................................................................................................................	24
Mass storage devices ...........................................................................................................................................	26
4 Removal and replacement procedures preliminary requirements ....................................................................	27
Tools required ......................................................................................................................................................	27
Service considerations .........................................................................................................................................	27
Plastic parts .......................................................................................................................................	27
Cables and connectors ......................................................................................................................	27
Drive handling ...................................................................................................................................	28
Grounding guidelines ...........................................................................................................................................	28
Electrostatic discharge damage ........................................................................................................	28
Packaging and transporting guidelines ..........................................................................	29
Workstation guidelines ................................................................................	29
5 Removal and replacement procedures for Customer Self-Repair parts .............................................................	31
Component replacement procedures ..................................................................................................................	31
Battery ...............................................................................................................................................	32
Optical drive .......................................................................................................................................	33

v

6 Removal and replacement procedures for Authorized Service Provider parts ...................................................	35
Component replacement procedures ..................................................................................................................	35
Display subcomponents (bezel, webcam, panel) .............................................................................	35
Bottom cover .....................................................................................................................................	39
Optical drive board ............................................................................................................................	41
Hard drive ..........................................................................................................................................	42
WLAN module ....................................................................................................................................	44
Memory module ................................................................................................................................	46
RTC battery ........................................................................................................................................	47
USB board ..........................................................................................................................................	48
Speakers ............................................................................................................................................	49
Heat sink assembly ...........................................................................................................................	51
Fan .....................................................................................................................................................	55
TouchPad button board .....................................................................................................................	57
System board ....................................................................................................................................	58
Display assembly ...............................................................................................................................	62
Power connector cable ......................................................................................................................	70
Power button board ..........................................................................................................................	71
7 Using Setup Utility (BIOS) in Windows 7 .........................................................................................................	73
Starting Setup Utility (BIOS) ................................................................................................................................	73
Updating the BIOS ................................................................................................................................................	73
Determining the BIOS version ...........................................................................................................	73
Downloading a BIOS update ..............................................................................................................	73
8 Using Setup Utility (BIOS) in Windows 8.1 ......................................................................................................	75
Starting Setup Utility (BIOS) ................................................................................................................................	75
Updating the BIOS ................................................................................................................................................	75
Determining the BIOS version ...........................................................................................................	75
Downloading a BIOS update ..............................................................................................................	75
9 Using Setup Utility (BIOS) in Windows 10 .......................................................................................................	77
Starting Setup Utility (BIOS) ................................................................................................................................	77
Updating Setup Utility (BIOS) ..............................................................................................................................	77
Determining the BIOS version ...........................................................................................................	77
Downloading a BIOS update ..............................................................................................................	78
Synchronizing a tablet and keyboard (select products only) ..............................................................................	79
10 Backing up, restoring, and recovering in Windows 7 .....................................................................................	81
Creating backups .................................................................................................................................................	81

vi

Creating recovery media to recover the original system ..................................................................	81
What you need to know ..................................................................................................	81
Creating the recovery media ........................................................................	82
Creating system restore points .........................................................................................................	82
What you need to know ..................................................................................................	82
Creating a system restore point .....................................................................................	82
Backing up system and personal information ..................................................................................	82
Tips for a successful backup ...........................................................................................	83
What you need to know ..................................................................................................	83
Creating a backup using Windows Backup and Restore .................................................	83
Restore and recovery ...........................................................................................................................................	84
Restoring to a previous system restore point ..................................................................................	84
Restoring speci c les ......................................................................................................................	84
Restoring speci c les using Windows Backup and Restore .........................................	84
Recovering the original system using HP Recovery Manager ..........................................................	84
What you need to know ..................................................................................................	84
Recovering using HP Recovery partition (select models only) ......................................	85
Recovering using the recovery media ............................................................................	85
Changing the computer boot order ..............................................................	85
11 Backing up, restoring, and recovering in Windows 8.1 ...................................................................................	87
Creating recovery media and backups ................................................................................................................	87
Creating HP Recovery media (select models only) ...........................................................................	87
Using Windows tools ...........................................................................................................................................	88
Restore and recovery ...........................................................................................................................................	88
Recovering using HP Recovery Manager ...........................................................................................	89
What you need to know before you get started .............................................................	89
Using the HP Recovery partition (select models only) ...................................................	90
Using HP Recovery media to recover ..............................................................................	90
Changing the computer boot order ................................................................................	90
Removing the HP Recovery partition (select models only) ............................................	91
12 Backing up, restoring, and recovering in Windows 10 ....................................................................................	93
Creating recovery media and backups ................................................................................................................	93
Creating HP Recovery media (select products only) .........................................................................	93
Using Windows tools ...........................................................................................................................................	94
Restore and recovery ...........................................................................................................................................	95
Recovering using HP Recovery Manager ...........................................................................................	95
What you need to know before you get started .............................................................	95
Using the HP Recovery partition (select products only) .................................................	96
Using HP Recovery media to recover ..............................................................................	96

vii

		Changing the computer boot order ................................................................................	97
		Removing the HP Recovery partition (select products only) .........................................	97
13	Using HP PC Hardware Diagnostics (UEFI) .....................................................................................................		99
	Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..................................................................		100
14	peci cations ..........................................................................................................................................		101
	Computer speci	cations ....................................................................................................................................	101
	39.6-cm (15.6-in) display speci cations ..........................................................................................................		102
	Hard drive speci	cations, hybrid drives ............................................................................................................	102
	Hard drive speci	cations ...................................................................................................................................	103
	DVD±RW SuperMulti DL Drive speci cations ....................................................................................................		104
15	Statement of Volatility	.............................................................................................................................	105
	Non-volatile memory usage ..............................................................................................................................		107
	Questions and answers .....................................................................................................................................		109
16	Power cord set requirements ....................................................................................................................		111
	Requirements for all countries ..........................................................................................................................		111
	Requirements for speci c countries and regions .............................................................................................		112
17	Recycling ................................................................................................................................................		115
Index ...........................................................................................................................................................			117

viii

1Product description

Category	Description
Product name	HP Notebook PC
	HP 250 G4 Notebook PC
	HP 256 G4 Notebook PC
Processors	5th generation Intel® Core™ i7 processor
	Intel Core i7-5500U (2.4-GHz, turbo up to 3.0 GHz, 4-MB L3 cache, 1600-MHz, dual, 15W)
	5th generation Intel Core i5 processor
	Intel Core i5-5200U (2.2-GHz, turbo up to 2.7 GHz, 3-MB L3 cache, 1600-MHz, dual, 15W)
	5th generation Intel Core i3 processor
	Intel Core i3-5020U (2.2-GHz, 3-MB L3 cache, 1600-MHz, dual, 15W)
	Intel Core i3-5010U (2.1-GHz, 3-MB L3 cache, 1600-MHz, dual, 15W)
	Intel Core i3-5005U (2.0-GHz, 3-MB L3 cache, 1600-MHz, dual, 15W)
	4th generation Intel Core i3 processor
	Intel Core i3-4005U (1.7-GHz, 3-MB L3 cache, 1600-MHz, dual, 15W)
	Intel processor
	Intel Core i7-4510U (2.0-GHz, turbo up to 3.10 GHz, 4-MB L3 cache, 1600-MHz, dual, 15W)
	Intel Core i7-4210U (1.7-GHz, turbo up to 2.70 GHz, 3-MB L3 cache, 1600-MHz, dual, 15W)
	Intel Pentium® N3825U (1.9-GHz, 2-MB L3 cache, 1600-MHz, dual, 15W)
	Intel Pentium N3700 (1.6-GHz, turbo up to 2.4 GHz, 2-MB L3 cache, 1600-MHz, quad, 6W)
	Intel Pentium N3540 (2.16-GHz, turbo up to 2.66 GHz, 2-MB L2 cache, 1333-MHz, quad, 7.5W)
	Intel Celeron® N3150 (1.66-GHz, turbo up to 2.08 GHz, 2-MB L3 cache, 1600-MHz, quad, 6W)
	Intel Celeron N3050 (1.66-GHz, turbo up to 2.1 GHz, 2-MB L3 cache, 1600-MHz, dual, 6W)
Chipset	Intel Wildcat Point-LP PCH (Intel BDW U processor 1-chip BGA)
	Intel Lynx Point-LP PCH (Intel HSW U SoC processor)
	Intel Braswell SoC (Intel Braswell)
	Intel BayTrail-M
Graphics	Internal graphics:
	Intel HD Graphics 5500 (Intel BDW U series)
	Intel HD Graphics 4400 (Intel HSW U series)
	Intel HD Graphics (Intel Braswell)
	Switchable discrete graphics:
	AMD Radeon™ R5 M330 (Exo PRO) with up to 1024 MB of dedicated video memory (128Mx16 DDR3 900MHz
	x 4 PCs, 1GHz bridge to 900MHz), TDP 18W

1

Category	Description
	AMD Radeon R5 M330 (Exo PRO) with up to 2048 MB of dedicated video memory (256Mx16 DDR3 900MHz x
	4 PCs, 1GHz bridge to 900MHz), TDP 18W
	Support HD Decode, DX11, HDMI, and PX7
Panel	39.6-cm (15.6-in), high-de nition (HD), white light-emitting diode (WLED), SVA BrightView (1366×768)
	display, flat 3.8 mm, eDP; typical brightness: 220 nits
	39.6-cm (15.6-in), high-de nition (HD), white light-emitting diode (WLED), SVA BrightView (1366×768)
	display, slim 3.2 mm; typical brightness: 200 nits (for eDP TOP (touch on panel)
	Supports LVDS (co-layout with eDP1.3 + PSR)
Memory	Two non-customer-accessible/upgradable memory module slots (Intel Core processors)
	DDR3L-1600 dual channel support
	One non-customer-accessible/upgradable memory module slot (Intel Pentium and Celeron processors)
	DDR3L-1600 single channel support
	DDR3-1333 Dual Channel Support (DDR3L-1600 downgraded to DDR3L-1333) (for Intel BayTrail-M)
	Supports up to 8 GB of system RAM in the following con gurations
	● 8192-MB total system memory (8192×1) or (4096×2)
	● 6144-MB total system memory (4096×1) + (2048×1)
	● 4096-MB total system memory (4096×1) or (2048×2)
	● 2048-MB total system memory (2048×1)
Hard drives	Supports 6.35-cm (2.5-in) SATA hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses
	Single hard drive con gurations
	● 2-TB, 5400-rpm, 9.5-mm
	● 1-TB, 5400-rpm, 9.5-mm
	● 1-TB, 5400-rpm + 8 GB NAND hybrid, 9.5-mm
	● 750-GB, 5400-rpm, 9.5-mm
	● 500-GB, 5400-rpm, 9.5-mm or 7.0-mm
	SSHD con guration
	● 1-TB, 5400-rpm + 8GB NAND Hybrid hard drive, 9.5mm
Optical drive	Fixed, serial ATA, 9.5-mm tray load
	DVD+/-RW Double-Layer SuperMulti
	Supports zero power optical drive
	Supports M-disc
	Supports con guration without optical drive
Webcam/microphone	HP TrueVision HD: HD camera - Fixed (no tilt) + activity LED, USB 2.0, M-JPEG, 1280 x 720 by 30 frames per
	second
	HP Webcam– 640 x 480 by 24 frames per second
	Single digital microphone
	HP Noise Cancellation enabled
Audio	DTS Studio Sound

2Chapter 1 Product description

Category	Description
	Dual speakers
Ethernet	Integrated 10/100 network interface card (NIC)
Sensor	TPM (Trusted Platform Module) 2.0
Wireless Networking	Integrated wireless options with single antenna (M.2):
	Compatible with iracast-certi ed devices
	Support for the following WLAN formats:
	●	Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter
	●	Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter
	●	Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter
	●	Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter
External media card	HP Multi-Format Digital Media Reader
	Support SD/SDHC/SDXC
	Push-Pull Insertion/Removal
Internal Card	One M.2 slot for WLAN
Ports	HDMI version 1.4 supporting 1920 ×1080 @ 60Hz
	Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video
	RJ-45 (Ethernet, includes link and activity lights)
	USB 3.0 (1 port; left side)
	USB 2.0 (2 ports; 1 left side, 1 right side)
	AC Smart Pin adapter plug
	Headphone/line in jack
	Microphone input jack
Keyboard/pointing	Full-size "island style" keyboard with numeric keypad
devices	TouchPad with multi-touch gestures, - nger scrolling, and pinch-zoom enabled
	Taps enabled by default
	Support Windows 8 Modern Trackpad Gestures
Power requirements	AC adapters:
	65-W Smart nPFC, 3 pin, RC 4.5mm connector - non slim for use in discrete models
	45-W Smart nPFC, 3 pin, RC 4.5mm connector - non slim for use in UMA models
	65-W EM Smart nPFC, 3 pin, RC 4.5mm connector, 90 degree plug design for use in India/China
	1 meter power cord
	Batteries:
	4-cell, 41-Whr Li-ion battery
	3-cell, 31-Whr Li-ion battery
Security	TPM 2.0
	Kensington Security Lock

3

Category	Description
Operating system	Preinstalled:
	●	Windows 10
	●	Windows 10 Professional
	●	Windows 10 Home Value Notebook
	●	Windows 10 Home High End
	●	Windows 10 Professional downgrade to Windows 7 Professional
	●	Windows 8.1
	●	Windows 8.1 CPPP - China only
	●	Windows 7 Professional
	●	FreeDOS 2.0
Serviceability	End-user replaceable parts:
	●	AC adapter
	●	Battery
	●	Optical drive

4Chapter 1 Product description

2External component identi cation

Display

Component		Description
(1)	Internal display switch	Turns o the display and initiates Sleep if the display is closed while the power is on.
		NOTE: The internal display switch is not visible from the outside of the computer.
(2)	WLAN antenna*	Sends and receives wireless signals to communicate with wireless local area networks
		(WLANs).
(3)	Webcam light	On: The webcam is in use.
(4)	Webcam	Records video and captures photographs. Some models allow you to video conference and
	– or –	chat online using streaming video.
	3D camera (select products	To use the webcam or 3D camera:
	only)	▲ Windows 7: To use the webcam, select Start > All Programs > Communication and
		Chat > CyberLink YouCam.

▲ Windows 8.1: From the Start screen, type camera, and then select Camera from the list of applications.

▲ Windows 10: Type camera in the taskbar search box, and then select Camera.

NOTE: A 3D camera captures 3D images and displays them on the computer screen. It includes additional hardware (a 3D camera sensor and a 3D laser projector) plus special software. To learn more about using a 3D camera, open the Intel RealSense app Welcome to Intel RealSense. To access the 3D camera apps, go to the Intel RealSense Technology app.

Display 5

Component		Description
(5)	Internal microphone	Records sound.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this document in Windows 7: Select Start > HP Support Assistant > Next > My computer > User Guides.

To access this document in Windows 8.1:

From the Start screen, type support, and then select the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in the noti cation area, at the far right of the taskbar.

To access this document in Windows 10:

Select Start, select All apps, select HP Help and Support, and then select HP Documentation.

6 Chapter 2 External component identi cation

Right side

Component		Description
(1)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-
			saving state. The computer shuts o power to the display
			and other components.
		●	The computer is o or in Hibernation. Hibernation is a
			power-saving state that uses the least amount of power.
(2)	Hard drive light	●	Blinking white: The hard drive is being accessed.
(3)	Memory card reader	Reads optional memory cards that enable you to store, manage,
		share or access information.
		To insert a card:
		1.	Hold the card label-side up, with connectors facing the
			computer.
		2.	Insert the card into the memory card reader, and then
			press in on the card until it is rmly seated.
		To remove a card:
		▲	Press in on the card, and then remove it from the slot.
(4)	USB 2.0 port	Connects an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner or USB hub.
(5)	Optical drive	Depending on your computer model, reads an optical disc or
		reads and writes to an optical disc.
		NOTE: For disc compatibility information, go to the Help and
		Support web page. Follow the web page instructions to select
		your computer model. Select Drivers & Downloads, and then
		follow the on-screen instructions.
(6)	Optical drive eject button	Releases the disc tray.
(7)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a deterrent, but
		it may not prevent the computer from being mishandled or
		stolen.

Right side

7

Left side

Component		Description
(1)	Power connector	Connects an AC adapter.
(2)	AC adapter/battery light	●	White: The AC adapter is connected and the battery is fully
			charged.
		●	Blinking white: The AC adapter is disconnected and the
			battery has reached a low battery level.
		●	Amber: The AC adapter is connected and the battery is
			charging.

		●	The battery is not charging.
(3)	Vent	Enable airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal for
		the internal fan to cycle on and o during routine operation.
(4)	RJ-45 (network) jack/status lights	Connects a network cable.
		●	White: The network is connected.
		●	Amber: Activity is occurring on the network.
(5)	HDMI port	Connects an optional video or audio device, such as a high-
		de	nition television, any compatible digital or audio component,
		or a high-speed igh-De nition Multimedia Interface (HDMI)
		device.
(6)	USB 3.0 port	Connects an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner or USB hub.
(7)	USB 2.0 port	Connects an optional USB device, such as a keyboard, mouse,
		external drive, printer, scanner or USB hub.
(8)	Audio-out (headphone)/Audio-in (microphone)	Connects optional powered stereo speakers, headphones,
	jack	earbuds, a headset, or a television audio cable. Also connects an
		optional headset microphone. This jack does not support
		optional microphone-only devices.

8 Chapter 2 External component identi cation

Component

Description

WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.

To access this document:

Windows 8.1:

From the Start screen, type support, and then select the HP

Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in the noti cation area, at the far right of the taskbar.

Windows 10:

Select Start, select All apps, select HP Help and Support, and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audioin (microphone).

Top

TouchPad

Top 9

Component		Description
(1)	TouchPad zone	Reads your nger gestures to move the pointer or activate items
		on the screen.
(2)	Left TouchPad button	Functions like the left button on an external mouse.
(3)	Right TouchPad button	Functions like the right button on an external mouse.

Lights

Component		Description
(1)	Caps lock light	On: Caps lock is on, which switches the keys to all capital letters.
(2)	Mute light	●	Amber: Computer sound is o .
		●	Computer sound is on.

10 Chapter 2 External component identi cation

Buttons

Component		Description
(1)	Power button	●	When the computer is o , press the button to turn on the computer.
		●	When the computer is on, press the button briefly to initiate Sleep.
		●	When the computer is in the Sleep state, press the button briefly to exit Sleep.
		●	When the computer is in Hibernation, press the button briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.

If the computer has stopped responding and Windows shutdown procedures are

ine ective, press and hold the power button down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power options:

Windows 7:

Select Start > Control Panel > System and Security > Power Options.

Windows 8.1::

▲From the Start screen, type power, select Power and sleep settings, and then select Power and sleep from the list of applications.

‒ or –

From the Windows desktop, right-click the Start button, and then select Power

Options.

Windows 10:

▲Type power in the taskbar search box, and then select Power and sleep settings.

‒ or –

Right-click the Start button, and then select Power Options.

Top 11

Keys

Component		Description
(1)	esc key	Displays system information when pressed in combination with the fn key.
(2)	fn key	Executes frequently used system functions when pressed in combination
		with the esc key, or the spacebar.
(3)	Windows key	Windows 7: Displays the Start menu.
		Windows 8.1: Returns you to the Start screen from an open app or the
		Windows desktop.
		NOTE: Pressing the Windows key again will return you to the previous
		screen.
		Windows 10: Opens the Start menu.
		NOTE: Pressing the Windows key again will close the Start menu.
(4)	Action keys	Execute frequently used system functions.
(5)	num lock key	Alternates between the navigational and numeric functions on the
		integrated numeric keypad.
(6)	Integrated numeric keypad	When num lock is on, it can be used like an external numeric keypad.

12 Chapter 2 External component identi cation

Bottom

Component		Description
(1)	Battery lock	Locks the battery in the battery bay.

(2)	Battery bay	Holds the battery.
(3)	Battery release latch	Releases the battery.
(4)	Speakers (2)	Produce sound.

Bottom 13

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.

●Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.

Component

(1)Product name

(2)Serial number

(3)Product number

(4)Warranty period

(5)Model number (select models only)

●Microsoft® Certi cate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a Digital Product Key is electronically installed.

NOTE: The Digital Product Key is automatically recognized and activated by Microsoft operating systems when a Windows 8 or Windows 8.x operating system is reinstalled using HP-approved recovery methods.

14 Chapter 2 External component identi cation

●Regulatory label(s)—Provide(s) regulatory information about the computer.

●Wireless certi cation label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

Labels 15

16 Chapter 2 External component identi cation

3Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Computer major components 17

Item	Component	Spare part
		number

(1)Display assembly (39.6-cm [15.6-in] HD)

NOTE: For display assembly spare part information, see Display assembly subcomponents on page 24.

(2)Top cover/keyboard

NOTE: For a list of country codes for the top cover/keyboard, see the table that follows this section.

	For use in all black models (HP Notebook and HP 250/256 G4 Notebook)	813974-xxx
	For use in black HP 250/256 G4 models with English/French keyboard	824518-DB1
	For use in turbo silver HP Notebook models	813975-xxx
	For use in white silver HP Notebook models	813976-xxx
	For use in purple HP Notebook models	813977-xxx
	For use in blue HP Notebook models	813978-xxx
	For use in red HP Notebook models	813979-xxx
	For use in rose HP Notebook models	831919-001
	For use in black HP Notebook models only in India	827540-001
	For use in turbo silver HP Notebook models only in India	827541-001
	For use in white silver HP Notebook models only in India	827542-001
	For use in purple HP Notebook models only in India	827543-001
	For use in blue HP Notebook models only in India	827544-001
	For use in red HP Notebook models only in India	827545-001
(3)	RTC battery	759981-001

(4)System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-501: Windows 8.1 Standard operating system

xxxxxx-601: Windows 8.1 Professional or Windows 10 operating system

For use in HP Notebook PC models:

Discrete graphics memory; Non-touch screen models:

● Intel Core i7-5500U processor and 2 GB of discrete graphics memory

815247-001, -501, -601

● Intel Core i5-5200U processor and 2 GB of discrete graphics memory	815245-001,
	-501, -601
● Intel Core i3-5020U processor and 2 GB of discrete graphics memory	825036-001,
	-501, -601
● Intel Core i3-5010U processor and 2 GB of discrete graphics memory	815243-001,
	-501, -601
● Intel Core i3-5005U processor and 2 GB of discrete graphics memory	828181-001,
	-601

18 Chapter 3 Illustrated parts catalog

Item	Component		Spare part
			number
	●	Intel Core i3-4005U processor and 2 GB of discrete graphics memory	815241-001,
			-501, -601
	●	Intel Core i3-5005U processor and 1 GB of discrete graphics memory	828180-001,
			-601
	●	Intel Core i3-4005U processor and 1 GB of discrete graphics memory	815240-001,
			-501, -601
	●	Intel Pentium N3700 processor and 1 GB of discrete graphics memory	815250-001,
			-501, -601
	●	Intel Pentium 3825U processor and 1 GB of discrete graphics memory	823924-001,
			-501, -601
	UMA graphics memory; non-touch screen models:
	●	Intel Core i7-5500U processor	815246-001,
			-501, -601
	●	Intel Core i5-5020U processor	825034-001,
			-501, -601
	●	Intel Core i5-5200U processor	815244-001,
			-501, -601
	●	Intel Core i3-5010U processor	815242-001,
			-501, -601
	●	Intel Core i3-5005U processor	828178-001,
			-601
	●	Intel Core i3-4005U processor	815239-001,
			-501, -601
	●	Intel Pentium N3700 processor	815249-001,
			-501, -601
	●	Intel Pentium N3540 processor	828189-001,
			-601
	●	Intel Pentium 3825U processor	823922-001,
			-501, -601
	●	Intel Celeron N3050 processor	815248-001,
			-501, -601
	UMA graphics memory, touch screen models:
	●	Intel Core i5-5010U processor	816810-001,
			-501, -601
	●	Intel Core i3-5020U processor	825035-001,
			-501, -601
	●	Intel Core i3-5005U processor	828179-001,
			-601
	●	Intel Core i3-4005U processor	816811-001,
			-501, -601
	●	Intel Pentium N3700 processor	816812-001,
			-501, -601

Computer major components 19

Item	Component	Spare part
		number
	● Intel Pentium 3825U processor	823923-001,
		-501, -601
	For use in HP 250/256 G4 models:
	Discrete graphics memory
	● Intel Core i5-5200U processor and 2 GB of discrete graphics memory and GLAN	816437-001,
		-501, -601
	● Intel Core i3-5005U processor and 2 GB of discrete graphics memory	822042-001,
		-601
	● Intel Core i3-4005U processor and 2 GB of discrete graphics memory	816436-001,
		-501, -601
	UMA graphics memory
	● Intel Core i5-5200U processor and GLAN	830209-001,
		-601
	● Intel Core i3-5005U processor and GLAN	822041-001,
		-601
	● Intel Core i3-4005U processor and GLAN	816435-001,
		-501, -601
	● Intel Pentium N3700 processor	816434-001,
		-501, -601
	● Intel Pentium 3825U processor	824453-001,
		-601
	● Intel Celeron N3050 processor	816433-001,
		-501, -601
(5)	USB board (includes cable)	813953-001
(6)	Memory module (PC3L, 12800, 1600-MHz):
	8-GB	693374-005
	4 GB	691740-005
	2 GB	691739-005
(7)	WLAN module:
	Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter	792608-005
	Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter	792609-005
	Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter	792610-005
(8)	Fan	813946-001
	Heat sink assembly (includes replacement thermal materials):
(9a)	For use in models with UMA graphics memory and Intel Pentium or Celeron processors (except for	815237-001
	Pentium N3540)
(9b)	For use in models with discrete graphics memory and Intel Core processors	815238-001
(9c)	For use in models with UMA graphics memory and Intel Core processors	816604-001

20 Chapter 3 Illustrated parts catalog

Item	Component	Spare part
		number
(9d)	For use in models with discrete graphics memory and Intel Pentium or Celeron processors	816603-001
	For use in models with UMA graphics and an Intel Pentium N3540 processor (not illustrated)	833733-001
(10)	Power connector cable	813945-001

(11)Hard drive (SATA; does not include bracket):

NOTE: The hard drive brackets and connector are available using spare part number 813949-001 or 829319-001 for 1 TB drives.

The hard drive cable is available using spare part number 830311-001.

For use only in HP Notebook models:

	●	2-TB, 5400-rpm, hybrid 8 GB SSD, 9.5 mm	801808-005
	●	1-TB, 5400-rpm, hybrid 8 GB SSD	731999-005
	For use in all models:
	●	1-TB, 5400-rpm, 2.5-inch	778192-005
	●	750 GB, 5400 rpm hard drive, 2.5 inch	778190-005
	●	500-GB, 5400-rpm, 7-mm	778186-005
	For use only in HP 250/256 G4 Notebook models:
	●	500-GB, 7200-rpm, 7-mm	764211-005
(12)	Optical drive board		813956-001
(13)	Speakers (includes left and right speakers and cable)		813965-001
(14)	Optical drive (DVD+/-RW Double-Layer SuperMulti; includes bracket and bezel)
	For use only in HP Notebook models		813952-001
	For use only in HP 250/256 G4 Notebook models		814617-001
(15)	Power button board (includes cable)		813955-001
(16)	Touchpad button board (includes bracket and cables)		813954-001
(17)	Battery:
	4-cell, 41-Whr, 2.8-Ah Li-ion battery		807957-001
	3-cell, 31-Whr, 2.8-Ah Li-ion battery		807956-001
(18)	Bottom cover
	For use in HP Notebook models:
	●	With an optical drive	813937-001
	●	Without an optical drive	813939-001
	For use in HP 250/256 G4 Notebook models:
	●	With an optical drive	814614-001
	●	Without an optical drive	816606-001
(19)	Rubber Kit (includes rear left and right feet)		813963-001

Computer major components 21

The following table provides country codes for the top cover/keyboard spare part.

For use in country	Spare part	For use in country	Spare part	For use in country	Spare part
or region	number	or region	number	or region	number
Belgium	-A41	Israel	-BB1	Slovenia	-BA1
Bulgaria	-261	Italy	-061	South Korea	-AD1
Canada	-DB1	Japan	-291	Spain	-071
Czech Republic	-FL1	Latin America	-161	Switzerland	-BG1
and Slovakia
Denmark, Finland, and	-DH1	The Netherlands	-B31	Taiwan	-AB1
Norway
France	-051	Portugal	-131	Thailand	-281
Germany	-041	Romania	-271	Turkey	-141
Greece	-151	Russia	-251	United Kingdom	-031
Hungary	-211	Saudi Arabia	-171	United States	-001

22 Chapter 3 Illustrated parts catalog