Gateway E-9520T User Manual 2

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E-9520T Server

USERGUIDE

Contents

Chapter 1: Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . 1

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Connectors and LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Hot-swap backplanes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

SAS/SATA backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Chapter 2: Setting Up Your Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Removing and installing the bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Initial hardware settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Chapter 3: Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Gateway Systems Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Identifying your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Updating the baseboard management controller firmware . . . . . . . . . . . . . . . . . 19

Using your Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Server Companion DVD contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Viewing documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Installing drivers and programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Booting the Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Chapter 4: Installing Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Contents

Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Installing and removing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Removing and installing an optical drive . . . . . . . . . . . . . . . . . . . . . . . . . 27

Removing and installing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Filling empty drive bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Installing the optional diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Installing and removing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Removing and installing a PCI card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Replacing system fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Replacing the fan cage and fan board . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Replacing or adding a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Replacing a power supply module and power board . . . . . . . . . . . . . . . . . . . . . . 42

Adding an additional power supply module . . . . . . . . . . . . . . . . . . . . . . . 43

Replacing the power distribution board . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Replacing the hot-swap backplanes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Installing and removing a mezzanine board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Chapter 5: Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Updating and recovering the BMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Updating the BMC firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Recovering the BMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Chapter 6: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Understanding sensors and sensor readings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Sensor type codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Diagnostic LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

www.gateway.com

Optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Appendix A: Server Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Electronic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Connector pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Appendix B: BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Appendix C: Legal Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

iii

Contents

CHAPTER 1

Checking Out Your Gateway Server

• Front

• Back

• Interior

• System board

• Hot-swap backplanes

• Getting Help

Front

Optical drive

SMIL connector

Second optical drive

(optional)

System fault LED

Reset button

NIC status LED

ID LED

Hard drive cages

Power LED

Power button

CHAPTER 1: Checking Out Your Gateway Server

NMI button

ID button

Case cover lock

Dual USB ports

Diskette drive

(optional)

Back

Connectors and LEDs

www.gateway.com

AC power connector

Power supply status LED

Power supply module

PS/2 mouse port

PS/2 keyboard port

Dual USB ports

Serial port

VGA port

ID LED

Dual NIC connectors (RJ-45)

Management port (RJ-45)

Case cover thumbscrew

Interior

CHAPTER 1: Checking Out Your Gateway Server

Important

Server components with green handles or retention locks can be hot swapped while the server is on. Server components with blue handles or retention locks can only be removed when the server is turned off.

# Feature # Feature

1 Power supply 5 Front panel

2 Power distribution board 6 Hard drive bays

3 System fans (hot swap) 7 SAS/SATA backplane

45.25” device bays 8System board

System board

Connectors

www.gateway.com

# Feature # Feature

1 PCI-X 64-bit/66 MHz expansion slot (J45) 26 Not used

2 PCI-X 64-bit/66 MHz expansion slot (J43) 27 Processor power connector (J5)

3 PCI 32-bit/33 MHz expansion Slot (J41) 28 Processor 1

4 PCI-E x8 expansion slot with x4 speed (J39) 29 SMIL connector (J47)

5 PCI-E x8 expansion slot with x4 speed (J37) 30 Processor 2

6 PCI-E x16 expansion slot with x8 speed (J35) 31 Fan board connector (J29)

7 Management port (RJ-45) (J30) 32 Not used

8 Dual NIC connector (RJ-45) (J28) 33 PCI-E mezzanine board connector (J33)

9 ID LED (CR13) 34 I2C and system ID connector (J46)

CHAPTER 1: Checking Out Your Gateway Server

# Feature # Feature

10 D-sub VGA port (J24) 35 Server management connector (J34)

11 Serial port (J15) 36 COM2 connector (J60)

12 Dual USB connector (J12) 37 MFG connector (J48)

13 PS/2 keyboard and mouse ports (J10) 38 Onboard USB connector (J61)

14 System fan connector (J4) 39 IDE connector (J54)

15 System fan connector (J3) 40 Floppy connector (J49)

16 Main power connector (J7) 41 PCI-X mezzanine board connector (J44)

17 DIMM 1 socket (J11) 42 Front panel USB connector (J56)

18 DIMM 2 socket (J13) 43 Mini-SAS connector (J50)

19 DIMM 3 socket (J14) 44 Onboard SATA connector 0 (J55)

20 DIMM 4 socket (J18) 45 Onboard SATA connector 5 (J51)

21 DIMM 5 socket (J21) 46 Chassis intrusion connector (J53)

22 DIMM 6 socket (J22) 47 Front panel connector (J57)

23 DIMM 7 socket (J23) 48 1x2 pin system configuration jumper 1 (J58)

24 DIMM 8 socket (J26) 49 2x5 pin system configuration jumper 2 (J59)

25 Power supply I2C connector (J8) 50 Battery (B1)

Hot-swap backplanes

SAS/SATA backplane

LED information

See the following table for a description of this server’s LEDs and the information they provide:

LED Name Function Location Color Description

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# Feature # Feature

1 SAS/SATA hard drive connector 0 6 I2C and system ID connector

2 SAS/SATA hard drive connector 1 7 I

3 SAS/SATA hard drive connector 2 8 Backplane power connector

4 SAS/SATA hard drive connector 3 9 Backplane SAS connector

5 SAS/SATA hard drive connector 4

C and system ID connector

ID Aid in server

identification

System Fault Visible fault

warning

Hard drive tray Indicate drive

status and activity

LAN (front) Identify NIC status Front panel Blue On - LAN link for any NIC

NIC status LEDs Identify NIC states Front panel and

Front panel and back of system board

Front panel Red Off - No fault

On each hard drive tray

back I/O panel RJ-45 connectors

Yellow (front) Blue (back)

Blue or Red Blue (On) - Hard drive okay

Green/ Yellow

On - Server identification enabled

Blinking - Non-critical system fault On - Critical system fault

Blue (Blinking) - Hard drive activity Red (On) - Hard drive fault Red (Blinking) - Hard drive rebuilding Off - No hard drive

Blinking - LAN activity for any NIC Off - No link for any NIC

LED 1 Green (On) - NIC linked LED 1 Green (Blinking) - NIC activity LED 1 (Off) - No link LED 2 Yellow (On) Link speed 1 Gbps LED 2 Yellow (Off) - Link at other speed

Power LED Identify the power

Power supply status LED

state of the system

Identify power supply fault

Front panel Blue Off - Power is off (or S5)

Power supply module

Green or Red Green (On) - Power supply good

On - Power is on (or S0)

and receiving power Red (On) - Power supply fault Off - Power supply not receiving power

Getting Help

In addition to your operating system’s documentation, you can use the following information resources to help you use your server.

Server Companion DVD

Use the Server Companion DVD to access file utilities, Windows Server 2003 drivers, and documentation for your server and its components. For instructions, see Using Your Server Companion DVD.

Gateway Web site

Gateway provides a variety of information on its Web site to help you use your server. Visit the Gateway Web site at support.gateway.com

• Technical documentation and product guides

• Technical tips and support

• Updated hardware drivers

• Order status

• Frequently asked questions (FAQs)

CHAPTER 1: Checking Out Your Gateway Server

for:

Telephone support

You can access a wide range of services through your telephone, including customer service, technical support, and information services. For more information, see “Telephone support” on

page 60.

CHAPTER 2

Setting Up Your Server

• Setting up the hardware

• Protecting from power source problems

• Starting your server

• Setting up the operating system

• Initial hardware settings

CHAPTER 2: Setting Up Your Server

Setting up the hardware

To make sure that your working environment is safe:

Caution

Your server comes with a 3-wire AC power cord(s) fitted with the correct plug style for your region. If the plug(s) does not match the connector on your surge protector, UPS, or wall outlet, do not attempt to modify the plug(s) in any way. Use a surge protector, UPS, or wall outlet that is appropriate for the supplied AC power cord(s).

• Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the back of

the server for cabling and air circulation.

• Use the instructions on your server’s setup poster to set up your hardware.

• Use a grounded (three-prong) surge protector. A surge protector helps protect against AC

power fluctuations. For additional protection from power outages, we recommend that you use an uninterruptible power supply (UPS).

• Avoid subjecting your server to extreme temperature changes. Do not expose your server

to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

• Keep your server and magnetic media away from equipment that generates magnetic

fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference.

Important

Keep the server boxes and packing material in case you need to ship the server.

Protecting from power source problems

Surge protectors, line conditioners, and uninterruptible power supplies can help protect your server against power source problems.

Surge protectors

Caution

High voltages can enter your server through the power cord and the modem and network connections. Protect your server by using a surge protector. If you have a modem, use a surge protector that has the appropriate type of modem jack. During an electrical storm, unplug the surge protector and the modem and network cables.

During a power surge, the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage. Protect your server and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your server.

When you purchase a surge protector:

• Make sure that the surge protector meets the appropriate product safety certification for

your location, such as Underwriters Laboratories (UL).

• Check the maximum amount of voltage the protector allows to pass through the line. The

lower the voltage, the better the protection for your server.

• Check the energy absorption (dissipation) rating. The higher the energy absorption rating,

the better the protection for your server.

Line conditioners

A line conditioner protects your server from the small fluctuations in voltage from an electrical supply. Most servers can handle this variation, called line noise, without problems. However, some electrical sources include more line noise than normal. Line noise can also be a problem if your server is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

www.gateway.com

Some surge protectors and uninterruptible power supplies include simple line-conditioning capabilities.

Uninterruptible power supplies

Use an uninterruptible power supply (UPS) to protect your server from data loss during a total power failure. A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. To buy a UPS, visit accessories.gateway.com

Removing and installing the bezel

To remove and install the bezel:

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 If the server is mounted in a cabinet, remove the server from the cabinet. For instructions,

see the instructions that accompanied the rail kit.

3 If the bezel door is installed, unlock (if necessary) and open it. 4 Open the server case by following the instructions in “Opening the server case” on page 25. 5 Close the bezel door, then pull out on the three retaining tabs on the left side of the bezel

to disengage the tabs from the chassis.

Retaining tab

CHAPTER 2: Setting Up Your Server

6 Swing the bezel out 45° from the front of the case, then disengage the tabs on the right

side of the bezel from the chassis and remove it.

7 To reinstall the bezel, align the right side of the bezel with the right side of the chassis at

a 45° angle, then insert the three tabs on the right side of the bezel into the slots in the chassis.

8 Swing the left side of the bezel in to the chassis until the three tabs on the left side of the

bezel snap into place.

9 Close the server case by following the instructions in “Closing the server case” on page 26.

Starting your server

Before you start your server for the first time:

• Make sure that the server and monitor are plugged into a power outlet or surge protector

and that the surge protector (if you are using one) is turned on.

Caution

When you connect peripheral devices to the server, make sure that your

server and devices are turned off and the power cords are unplugged.

• Make sure that all cables are connected securely to the correct ports and jacks on the back

of the server.

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To start the server:

1 Turn on any peripheral devices connected to the server. 2 Press the power button. The power LED turns green.

Power LED

Power button

If nothing happens when you press the power button:

• Make sure that the power cable(s) is plugged in securely and that your surge protector

(if you are using one) is plugged in and turned on.

• Make sure that the monitor is connected to the server, plugged into the power outlet

or surge protector, and turned on. You may also need to adjust the monitor’s brightness and contrast controls.

• If you cannot find the cause of the power loss, contact Gateway Customer Care. For

more information, see “Getting Help” on page 8.

3 The first time you turn on the server, any pre-installed operating system may begin asking

you for configuration settings. See your operating system’s documentation for instructions on configuring advanced settings for your specific network.

Understanding the power-on self-test

When you turn on your server, the power-on self-test (POST) routine checks the server memory and components. If POST finds any problems, the server displays error messages. Write down any error messages that you see, then see “Error messages” on page 61 and “Beep codes” on

page 67 for troubleshooting information.

CHAPTER 2: Setting Up Your Server

Turning off your server

Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure.

To turn off the server:

Caution

The power button on the server does not turn off server AC power. To remove AC power from the server, you must unplug the AC power cords from the wall outlet or power source. The power cords are considered the disconnect device to the main (AC) power.

1 See the operating system’s documentation or online help for instructions on shutting down

the operating system. Whenever possible, you should use the operating system’s shut down procedure instead of pressing the power button.

2 If your server did not turn off automatically, press the power button.

- OR Press the reset button to reset the server.

Setting up the operating system

If you ordered your server with the operating system already installed by Gateway, in most cases it is completely installed and the basic settings are already configured. The Windows Small Business Server operating system may require additional installation, depending on the version you ordered. See your operating system’s documentation for instructions on completing the installation or configuring advanced settings for your specific network.

If you are installing an operating system because it was not already installed by Gateway, see the appropriate installation guide for instructions.

Initial hardware settings

Your server comes from the manufacturer with the correct initial hardware settings to operate your server as configured. However, you might want to change settings to reflect a tasking change, a change in security requirements, or the addition of new resources to your server.

You can change general hardware settings by using the BIOS Setup utility. For information on the BIOS Setup utility, see “Using the BIOS Setup Utility” on page 53. For information on BIOS settings, see “BIOS Settings” on page 87.

CHAPTER 3

Maintaining Your Server

• Caring for your server

• Preparing for system recovery

• System administration

• Identifying your server

• Updating the baseboard management controller

firmware

• Using your Server Companion DVD

CHAPTER 3: Maintaining Your Server

Caring for your server

To extend the life of your server:

• Be careful not to bump or drop your server.

• When transporting your server, we recommend that you put it in the original packaging

materials.

• Keep your server and magnetic media away from equipment that generates magnetic

fields, such as unshielded speakers.

• Avoid subjecting your server to extreme temperatures. Do not expose your server to

heating ducts or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

• Keep all liquids away from your server. When spilled onto server components, almost any

liquid can result in extremely expensive repairs that are not covered under your warranty.

• Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms

and can cause the server to overheat.

Cleaning your server

Keeping your server clean and the vents free from dust helps keep your server performing at its best. Your server cleaning kit could include:

• A soft, lint-free cloth

• Glass cleaner

• An aerosol can of air with a narrow, straw-like extension

• Isopropyl alcohol

• Cotton swabs

• A tape drive cleaning cartridge (if a tape drive is installed)

• A CD drive cleaning kit

Cleaning tips

War ning

When you shut down your server, the power turns off, but some electrical current still flows through your server. To avoid possible injury from electrical shock, unplug the power cord and all other cables connected to the server.

• Always turn off your server and other peripheral devices before cleaning any components.

• Use a damp, lint-free cloth to clean your server and other parts of your server system. Do

not use abrasive or solvent cleaners because they can damage the finish on components.

• Keep the cooling vents free of dust. With your server turned off and unplugged, brush the

dust away from the vents with a damp cloth, but be careful not to drip any water into the vents.

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to let the liquid drain. Let the keyboard dry completely before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. Keyboard damage resulting from spilled liquids is not covered by your warranty.

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Cleaning the screen

Caution

The computer screen is made of specially coated glass and can be scratched or

damaged by abrasive or ammonia-based glass cleaners.

If your computer screen is an LCD, use only a damp, soft cloth to clean it. Never spray water directly onto the screen.

- OR If your computer screen is not an LCD, use a soft cloth dampened with glass cleaner to clean

the screen. Never spray cleaner directly onto the screen.

Cleaning the tape drive

If you use a tape drive to back up your files, regular maintenance will lengthen the life of the drive. To maintain the drive’s reliability:

• Clean the drive monthly with the cleaning cartridge included with the drive.

• Remove the tape from the drive whenever the drive is not in use.

Preparing for system recovery

If your system files are corrupted, you may not be able to start the server from the hard drive. Use the Server Companion DVD to start the server and attempt to fix the problem.

Recording the BIOS configuration

To help keep track of your custom changes to BIOS settings and to prepare for system recovery, you should record your BIOS configuration after you have your server set up and working.

To record your BIOS configuration:

1 Print the appendix for “BIOS Settings” on page 87. 2 Restart your server, then press F2 when the Gateway logo screen appears during startup.

The BIOS Setup utility opens.

3 Record the BIOS settings on your printout.

System administration

Gateway Systems Manager

Gateway Systems Manager (GSM) lets you manage multiple computers on a Windows network from a single window, then implement commands and policies across the network with a single action. With Gateway Systems Manager, you can run system management tasks which are triggered by certain events or conditions.

For more information, refer to the Gateway Baseboard Management Controller (BMC) User Guide at support.gateway.com information in the program’s online help.

(by selecting this server from the list). You can also find additional

Server security

CHAPTER 3: Maintaining Your Server

Locking the server

To lock the server:

1 Remove the bezel lock keys from the inside of the bezel, then snap on the bezel. The handles

must be installed for the bezel to snap on. For instructions, see “Removing and installing

the bezel” on page 11.

2 Insert the key into the lock and rotate it ¼ turn clockwise. To unlock it, rotate the key ¼

turn counter-clockwise.

Using BIOS security passwords

To prevent unauthorized use of the server, you can set server startup passwords. Set an administrator password to prevent unauthorized access to the BIOS Setup utility.

To set the BIOS security passwords:

1 Restart your server, then press F2 when the Gateway logo screen appears during startup.

The BIOS Setup utility opens.

2 Select the Security menu. 3 Select Change Administrator Password. 4 Type the password and press ENTER, then type it again and press ENTER. 5 Save your changes and close the BIOS Setup utility.

To remove a BIOS security password:

1 Restart your server, then press F2 when the Gateway logo screen appears during startup.

The BIOS Setup utility opens.

2 Select the Security menu, then select the password to remove. 3 Enter the current password, then press ENTER. 4 For the new password, leave the password field blank, then press ENTER. The password is

removed.

Tip

Passwords can also be cleared using jumpers on the system board. For instructions, see “Resetting BIOS passwords” on page 57.

Identifying your server

While you are working on a cabinet that contains several slim servers, it can be difficult to keep track of which server or servers you are currently working on. The ID indicator is a yellow LED (front) or a blue LED (back) that you can turn on to help you locate the correct server. For the System ID indicator to turn on, the server does not need to be turned on, but it does need to be plugged in.

To turn on the ID LED:

1 Press the ID button on the front panel of the server. The yellow ID LED (front) and the blue

ID LED (back) turn on. For the location of these LEDs, see “LED information” on page 7.

2 To turn off the indicator, press the ID button.

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Updating the baseboard management controller firmware

The baseboard management controller (BMC) performs several system management functions such as:

• Monitoring server components (FRU) and sensor data records (SDR) (the information

provided depends on the option selected)

• Managing non-volatile storage for the system event log and sensor data records

• Interfacing with the emergency management port to send alerts and interact with remote

management systems

• Fault resilient booting (the extent depends on the option selected)

You should update the BMC firmware when Gateway Customer Care has instructed you to update it.

To update the BMC firmware:

1 Download the BMC firmware zip file from support.gateway.com. 2 Read the release notes for the firmware update. 3 Follow the instructions on the Web site or in the readme.txt file in the downloaded zip file

to update the firmware.

4 When the BMC update is complete, reboot your server.

Using your Server Companion DVD

You can use your Server Companion DVD to:

• Install hardware drivers

• Install programs

• View server documentation

Server Companion DVD contents

The Server Companion DVD is a tool you can use to help maintain your server. The DVD contains:

• Computer and component documentation

• Drivers and utilities for servers running Windows 2003 Server

Viewing documents

The DVD contains documents for your server and for some optional components. You can view the documents with the Acrobat® Reader® version 4.0 and above.

To view documents:

1 Insert the Server Companion DVD into the DVD drive on a computer running the Windows

operating system. The Gateway Application and Driver Recovery window opens.

- OR -

If the window does not open, run the file Runmenu.exe on the DVD.

2 Click Documentation. The server document list opens. 3 Click the title of the document you want to view. The document opens. 4 To access files manually, open the Docs\Manuals folder on the Server Companion DVD.

CHAPTER 3: Maintaining Your Server

To install Acrobat Reader 7:

• Click the link for Acrobat on the Documentation page.

- OR -

Run Docs\Reader\app21279\Setup.exe from the Server Companion DVD.

Installing drivers and programs

Important

The Server Companion DVD’s Gateway Application and Driver Recovery utility works

only in Windows operating systems.

You can install drivers and programs directly onto the server by using the Server Companion DVD. You can also extract drivers onto diskette from the DVD at any Windows workstation.

To install drivers and programs at the server:

1 Insert the Server Companion DVD into your server’s DVD drive. The Gateway Application

and Driver Recovery window opens.

- OR -

If the window does not open automatically, run the file Runmenu.exe on the DVD.

A list of programs and drivers that you can install appears in the Drivers and Application Recovery list.

2 Click the program or driver you want to install, then click Install. Follow any on-screen

instructions.

To access the files manually, open the Drivers folder on the Server Companion DVD, then open the appropriate subfolder.

To extract drivers and programs to diskettes:

1 Insert the Server Companion DVD into your server’s DVD drive. The Gateway Application

and Driver Recovery window opens.

- OR -

If the window does not open automatically, run the file Runmenu.exe on the DVD.

2 Click Extract Drivers. 3 Click your server model and server operation system at the right of the window, then click

Search. A list of programs and drivers that you can create diskettes for appears in the Drivers and Application Recovery list.

4 Click the program or driver you want to extract, then click Extract. Follow any on-screen

instructions.

To access the files manually, open the Drivers folder on the Server Companion DVD, then open the appropriate subfolder.

Booting the Server Companion DVD

Important

Although the Server Companion DVD is bootable, it does not include network

operating system files and is not intended to restore your operating system.

By booting the Server Companion DVD you can re-install the Operating System, repair applications and drivers, or exit to the command prompt.

To boot to this DVD:

1 With your server turned on, insert the Server Companion DVD into the DVD drive. 2 Restart your server. A message appears asking you to select an option.

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3 Press any key to boot from the DVD. The Gateway Options Main Menu appears. 4 Follow any on-screen instructions.

You can use the options in this menu to reformat your hard drive, create mass-storage driver disks, or reload Windows and selected applications.

CHAPTER 3: Maintaining Your Server

CHAPTER 4

Installing Components

• Preparing to install components

• Preventing static electricity discharge

• Opening the server case

• Closing the server case

• Installing and removing drives

• Installing memory

• Installing and removing PCI expansion cards

• Replacing system fans

• Replacing or adding a processor

• Replacing a power supply module and power board

• Replacing the hot-swap backplanes

• Replacing the CMOS battery

• Replacing the system board

CHAPTER 4: Installing Components

Preparing to install components

Selecting a place to work

Work on your server in an area that:

• Is clean (avoid dusty areas).

• Is a low-static environment (avoid carpeted areas).

• Has a stable surface on which to set your server.

• Has enough room to place all of your server parts.

• Is near a grounded outlet so you can test your server after installation.

• Is near a telephone (in case you need help from Gateway Customer Care). The telephone

must be directly connected to a telephone jack and cannot be connected to your server.

Gathering the tools you need

Tip

Blue latches, thumbscrews, or connectors indicate tool-less components. Green latches and connectors indicate hot-swappable components.

Some tools and supplies that you may need to work on your server are:

• A notebook to take notes

• A Phillips screwdriver

• A small flat-blade screwdriver

• Small containers to store various types of screws

• A grounding wrist strap (available at most electronic stores)

Getting Help

If you have questions about performing any of these procedures, contact Gateway Customer Care. For more information, see “Getting Help” on page 8.

Preventing static electricity discharge

War ning

To avoid exposure to dangerous electrical voltages and moving parts, turn off your

server and unplug the power cords and modem cable before opening the server case.

The components inside your server are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).

Before working with server components, follow these guidelines:

War ning

To prevent risk of electric shock, do not insert any object into the vent holes of the power supply.

• Turn off the server, then unplug the power cords and all other cables.

• Press the power button to drain any residual power from the server.

• Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare

metal part of the server. You can also touch a bare metal surface on the back of the server with your finger.

Caution

ESD can permanently damage electrostatic discharge-sensitive components in the server. Prevent ESD damage by following ESD guidelines every time you open the server case.

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• Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.

• Avoid working on the server when your work area is extremely humid.

• Remove components from their antistatic bags only when you are ready to use them. Do

not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

• Always hold expansion cards by their edges or their metal mounting brackets. Avoid

touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface.

Opening the server case

Caution

For correct cooling and air flow, always reinstall the cover before you turn on the

server. Operating the server without the cover in place will cause the server to overheat.

Because the components inside your server are extremely sensitive to static electricity, make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage.

War ning

This server may have two power cords. To disconnect internal AC power, you must

unplug both power cords.

To open the server:

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 If the bezel is installed, unlock and open it. 3 If the server is mounted in a cabinet, remove the server from the cabinet. For instructions,

see the instructions that accompanied the rail kit.

4 Place the server on a stable, non-skid surface. 5 Unlock the case cover lock on the front panel of the case.

Case cover lock

CHAPTER 4: Installing Components

6 Loosen the two thumbscrews (1) on the back of the cover.

7 Slide the cover (2) toward the back of the case, then remove it from the case.

Closing the server case

To close the server case:

1 Make sure that all of the internal cables are arranged inside the case so they will not be

pinched when you close the case.

2 Place the cover on the side of the case, then slide it forward until it snaps into place. 3 Tighten the two thumbscrews to hold the cover in place. 4 Lock the case cover lock on the front panel of the case, then close the bezel. 5 Reconnect the power cords and all other cables.

Installing and removing drives

Your server’s basic configuration includes one optical drive and as many as 10 3.5-inch SATA or SAS hot-swap hard drives. You can also add an optional diskette drive.

As you prepare to install drives, remember:

• Before you install a drive, see the drive’s documentation for information on configuring

the drive, setting drive jumpers, and attaching cables.

• You may need to configure the drives you install using the BIOS Setup utility. Press F2 at

startup to open the BIOS Setup utility.

www.gateway.com

Removing and installing an optical drive

Caution

The optical drive is not hot-swappable. Before installing or removing the drive, make

sure that power is turned off and the power cord(s) is unplugged.

To remove and install an optical drive:

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 25. 3 Unlock the bezel (if necessary) and remove it by pulling it from the chassis. 4 Remove the data and power cables from the back of the optical drive. 5 If you are removing the optical drive from the tower configuration, rotate the release latch

(1) counter-clockwise and pull the optical drive (2) out of the chassis.

Important

The hard drive carriers shown in these illustrations may look different than

the actual hard drive carriers in your server.

- OR If you are removing the optical drive from the rack configuration, press the release tab

(1) marked “PUSH” and pull the optical drive (2) out of the chassis.

CHAPTER 4: Installing Components

6 Remove the four screws (3) from the sides of the optical drive.

7 Install the four screws (1) you removed in the previous step on the sides of the new optical

drive.

8 Push the optical drive into the case until it clicks into place.

9 Attach the 44-pin optical drive cable and the power cable to the back of the optical drive. 10 Reinstall the bezel, if required, by snapping it into place on the front of the chassis. 11 Follow the instructions in “Closing the server case” on page 26. 12 Reconnect all power cords and peripheral device cables, then turn on the server.

Removing and installing a hard drive

Important

Gateway tests and verifies the operation and compatibility of the drives it sells. Especially in a hot-swap or mission-critical environment, additional or replacement drives must conform to Gateway standards.

Use this procedure to add or replace a hard drive in a hot-swap bay. Your server supports as many as ten 1-inch high, 3.5-inch hot-swap SATA and SATA II hard drives or ten 1-inch high,

3.5-inch hot-swap SAS hard drives. You can purchase additional drives through your Gateway Sales or Customer Care representative.

www.gateway.com

Channel 0 hot-swap hard

Channel 1 hot-swap hard

drive cage

To remove and install a hot-swap hard drive:

Caution

Before you remove a failed drive, use the appropriate software and utilities installed on the server to stop all activity on the failed drive. Instructions for using the software are provided by the software manufacturer. Failure to do so may destroy the data on the drive.

1 Pull the release lever on the hard drive carrier out, then pull the drive assembly (3) straight

out of the server.

Important

The hard drive carriers shown in these illustrations may look different than the actual hard drive carriers in your server.

2 If you are replacing a hard drive, remove the four screws that secure the old hard drive

to the drive tray, then remove the drive from the tray.

- OR If you are adding a hard drive, remove the four screws that secure the dummy hard drive

to the drive tray, then remove the dummy hard drive from the tray.

CHAPTER 4: Installing Components

3 Using the four screws you removed, install the new hard drive into the drive tray.

Screw

4 Make sure that the tray’s release lever is open, then slide the new drive fully into the empty

hot-swap drive bay and push the lever back into place.

Filling empty drive bays

Empty drive bays in the server must be filled by drive trays with dummy hard drives installed. With the bezel removed, install the appropriate carrier, then replace the bezel by snapping it into place on the front of the server. Dummy hard drives are included with your server and are installed in unused drive bays.

Installing the optional diskette drive

Caution

The diskette drive is not hot-swappable. Before installing or removing the drive,

make sure that power is turned off and the power cord(s) is unplugged.

To install the optional diskette drive:

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 25. 3 Unlock the bezel (if necessary) and remove it by pulling it from the chassis. 4 Push the diskette drive bay cover (EMI shield) (1) in from the front of the server.

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Important

The hard drive carriers shown in these illustrations may look different than the actual hard drive carriers in your server.

5 Push the diskette drive tray (2) into the chassis from the front and secure it with the four

screws (3) included in the optional diskette drive kit.

6 Align the diskette drive with the two clips on the side of the diskette drive carrier (4), then

press the diskette drive (5) down firmly until it snaps into place.

CHAPTER 4: Installing Components

7 Secure the diskette drive into the carrier with the two screws (6) included in the optional

diskette drive installation kit.

8 Push the diskette drive assembly into the drive bay until it snaps into place.

9 Connect the data and power cables to the back of the diskette drive. 10 Reinstall the bezel, if required, by snapping it into place on the front of the chassis. 11 Follow the instructions in “Closing the server case” on page 26. 12 Reconnect all power cords and peripheral device cables, then turn on the server.

Installing memory

Caution

Use only 667 Mhz compliant, 240-pin, SDRAM registered ECC, DIMM memory

modules.

Your server supports from 512 MB to 32 GB of total memory with fully-buffered (FB-DIMM) support. Supported DIMM sizes include 512 MB, 1 GB, 2 GB, and 4 GB.

The BIOS configures the memory controller to run in single-channel, dual-channel, or four-channel mode. Memory Mirroring and Memory Sparing can be enabled in the BIOS setup menu (see “Using the BIOS Setup Utility” on page 53).

Memory slots

Caution

All DIMMs installed must be the same speed. Do not install more than four dual rank

DIMMs or the BIOS will generate a memory configuration error.

DIMM banks must be populated using the following guidelines:

DIMM Installation Options - Non-redundant Mode

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DIMM DIMM1 DIMM2 DIMM3 DIMM4 DIMM5 DIMM6 DIMM7 DIMM8 Total Usable

Memory

1 512 MB - - - - - - - 512 MB

1 GB-------1 GB

2 GB - - - - - - - 2 GB

4 GB-------4 GB

2 512 MB - 512 MB - - - - - 1 GB

1 GB-1 GB-----2 GB

2 GB - 2 GB - - - - - 4 GB

4 GB-4 GB-----8 GB

4 512 MB 512 MB 512 MB 512 MB - - - - 2 GB

1 GB1 GB1 GB1 GB----4 GB

2 GB 2 GB 2 GB 2 GB - - - - 8 GB

4 GB4 GB4 GB4 GB----16 GB

512 MB - 512 MB - 512 MB - 512 MB - 2 GB

1 GB-1 GB-1 GB-1 GB-4 GB

2 GB - 2 GB - 2 GB - 2 GB - 8 GB

4 GB-4 GB-4 GB-4 GB-16 GB

8 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 4 GB

1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 8 GB

2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 16 GB

4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 32 GB

DIMM Installation Options - Mirrored Mode

DIMM DIMM1 DIMM2 DIMM3 DIMM4 DIMM5 DIMM6 DIMM7 DIMM8 Total Usable

Memory

4 512 MB - 512 MB - 512 MB - 512 MB - 1 GB

1 GB - 1 GB - 1 GB - 1 GB - 2 GB

2 GB - 2 GB - 2 GB - 2 GB - 4 GB

4 GB - 4 GB - 4 GB - 4 GB - 8 GB

DIMM Installation Options - Mirrored Mode

CHAPTER 4: Installing Components

DIMM DIMM1 DIMM2 DIMM3 DIMM4 DIMM5 DIMM6 DIMM7 DIMM8 Total Usable

Memory

8 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 2 GB

1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 4 GB

2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 8 GB

4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 16 GB

DIMM Installation Options - Sparing Mode

DIMM DIMM1 DIMM2 DIMM3 DIMM4 DIMM5 DIMM6 DIMM7 DIMM8 Total Usable

Memory

2 512 MB 512 MB - - - - - - 512 MB

1 GB1 MB------1 GB

2 GB 2 GB - - - - - - 2 GB

4 GB4 GB------4 GB

4 512 MB 512 MB 512 MB 512 MB - - - - 1.5 GB

1 GB1 GB1 GB1 GB----3 GB

2 GB 2 GB 2 GB 2 GB - - - - 6 GB

4 GB4 GB4 GB4 GB----12 GB

8 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 3 GB

1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 6 GB

2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 12 GB

4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 24 GB

To install or replace memory:

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 25.

3 Pull the plastic tabs (1) away from the sides of the memory module slot. If you are replacing

a memory module, lift the old module (2) out of the slot.

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4 Align the notch on the new module with the notch in the memory module slot, then press

the module firmly into the slot. The tabs on the sides of the memory slot should secure the memory module automatically.

5 Follow the instructions in “Closing the server case” on page 26. 6 Turn on the server and open the BIOS setup utility. Verify the System Memory listed in

the Main menu. When you exit the BIOS setup utility make sure that the operating system completely loads. If you receive an error, see “Installing memory” on page 32.

Installing and removing PCI expansion cards

The system board provides one PCI-E x16 with x8 speed, two PCI-E x8 with x4 speed, two PCI-X 64-bit/66 MHz, and one PCI 32-bit/33 MHz expansion slots.

Removing and installing a PCI card

Caution

PCI expansion cards are not hot-swappable. Before installing or removing a PCI card,

make sure that power is turned off and the power cords are unplugged.

To remove and reinstall a PCI expansion card:

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 25. 3 If you are removing and installing a full-length card, press the clips (1) on the card guide

tab, then rotate the card guide tab (2) up to release the PCI expansion cards. Otherwise, go the next step.

CHAPTER 4: Installing Components

Caution

Do not touch the contacts on the bottom part of the expansion card.

Touching the contacts can cause electrostatic damage to the card.

4 Press down on the top of the expansion card latch (3) for the PCI expansion card you are

removing, then rotate the latch up (4) to release the card.

5 Gently remove the PCI card from the card slot, then lift the PCI card out of the chassis.

Caution

Make sure that you only plug a PCI-X expansion card into the PCI-X slot.

Plugging a PCI-X expansion card into a PCI slot may damage the PCI-X card.

6 Position the new PCI expansion card over the PCI slot, then press the PCI expansion card

into the PCI slot.

7 From the back of the server, push the expansion card latch in to the locked position.

8 If you opened the card guide initially, rotate the card guide tab down to the locked position.

9 Follow the instructions in “Closing the server case” on page 26. 10 See the card’s documentation for software installation instructions.

www.gateway.com

Replacing system fans

This server contains two system fans seated in a fan cage on the fan board. These fans maintain the ideal temperature for the system board, backplane, and disk drives. If one fan fails, the speed of the other fan increases. After the failed fan is replaced, the other fan may revert to its normal speed.

Important

The hard drive carriers shown in these illustrations may look different than the actual

hard drive carriers in your server.

Important

The system fans are hot-swappable and can be replaced without turning off your

server.

Fan cage

To replace a system fan:

1 Follow the instructions in “Opening the server case” on page 25, but do not turn off the

server.

2 Determine which fan needs to be replaced by noting which fan has an orange LED turned

on.

3 Squeeze the two clips on the sides of the fan (1) together to release it, then lift it out of

the fan cage.

4 Insert the replacement fan into the fan cage until it clicks into place. 5 Follow the instructions in “Closing the server case” on page 26.

CHAPTER 4: Installing Components

Replacing the fan cage and fan board

To replace the fan cage and the fan board:

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 25.

3 Remove the system fans by following the instructions in “To replace a system fan:” on

page 37.

4 Loosen the two screws (2) on the sides of the fan cage, then lift the fan cage (3) out of

the chassis.

5 Remove the cables from the fan board.

6 Loosen the thumbscrew (4) holding the fan board in the chassis.

www.gateway.com

7 Slide the fan board away from the power supply (5), then remove it from the chassis (6).

8 Place the new fan board on the standoffs in the chassis, then slide it toward the power

supply to lock it down.

9 Tighten the thumbscrew to secure the fan board in place. 10 Connect the cables to the fan board. 11 Place the fan cage on the fan board, then tighten the two screws (previously loosened)

to secure the fan cage in place.

12 Insert the fans into the fan cage until they click into place. 13 Follow the instructions in “Closing the server case” on page 26.

Replacing or adding a processor

War ning

Processors and heat sinks may be hot if the computer has been running. Before

replacing a processor or heat sink, allow them to cool for several minutes.

The server is compatible with as many as two Intel® Xeon™ DP (Dual Core) 5000 series processors with a 667/1066/1333 MHz front side bus speed and a processor speed of 3.0 MHz or faster. The server automatically detects the processors each time you turn it on. Whenever you install new processors, you should first install the most current version of the BIOS. For instructions, see “Updating the BIOS” on page 54.

Caution

A heat sink must be installed on the processor. Installing a processor without a heat

sink could damage the processor.

Important

If you install two processors onto the system board, the processors must be the

same speed, revision, core voltage, and bus speed.

To replace a processor:

Important

You must have a processor in the Processor 1 socket, or your server will not start. If you are upgrading your server from one processor to two, you may need to reconfigure your operating system so it can recognize the additional processor. For instructions, see your operating system’s documentation.

1 Install the most current BIOS version. For instructions, see “Updating the BIOS” on page 54. 2 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

3 Follow the instructions in “Opening the server case” on page 25.

CHAPTER 4: Installing Components

4 Push down, then pull out and up on the two heatsink retention levers (1) and move them

out of the way (2).

Caution

The heat sink has Thermal Interface Material (TIM) on the bottom. Be careful not to damage this material when you remove the heat sink from the processor. If removing the heat sink also pulls the processor out of the processor socket, the processor could be damaged.

5 Remove the heatsink (3) from the processor.

6 Unlock the load lever (1) and lift it up, then open the load plate (2) to release the processor.

www.gateway.com

7 Lift the processor (3) out of the socket and place it in a static-free bag or case for storage.

Caution

The processor only fits the socket when oriented as indicated. Do not force the processor into the socket to avoid bending the pins or damaging the processor. If the processor does not fit completely, check its orientation and check for bent pins.

8 Insert the new processor into the socket, making sure that the gold triangle on the corner

is situated as shown in the following illustration.

9 When the processor is oriented correctly and in place, press it firmly into the socket, rotate

the load plate into place, and push down the load lever until it clicks into place.

Caution

The heatsink has Thermal Interface Material (TIM) located on the bottom of it. Use caution when you unpack the heatsink so you do not damage the TIM. If you are reusing the original heatsink, make sure that the TIM on the bottom of the heatsink is not damaged. If the TIM is damaged, you should apply new TIM to the bottom of the heatsink.

10 Place the heatsink on the installed processor, aligning it so that it fits squarely in the

heatsink socket.

11 Push down the heatsink retaining levers and lock them under the retaining hooks on the

heatsink socket.

12 Follow the instructions in “Closing the server case” on page 26.

CHAPTER 4: Installing Components

Replacing a power supply module and power board

Caution

The power supplies in this server contain no user-serviceable parts. Only a qualified computer technician should service the power supplies. Your server comes with 3-wire AC power cords fitted with the correct plug style for your region. If this plug does not match the connector on your surge protector, UPS, or wall outlet, do not attempt to modify the plug in any way. Use a surge protector, UPS, or wall outlet that is appropriate for the supplied AC power cords.

Your server uses as many as two 725 W hot-swappable power supply modules (optional). If your server has both power supply modules installed, the modules act as redundant, hot-swappable power supplies. If one of the two power supplies fails, the other power supply supports the server while you replace the failed power supply. You do not need to turn off the server or disconnect peripheral devices to replace a failed redundant power supply.

If your server is only equipped with a single power supply (standard), the server must be turned off and the AC power cord removed before replacing it.

To replace a power supply module:

1 If your server is equipped with more than one power supply module, determine which

power supply module has failed (the LED on the power supply will be orange).

2 If your server has only one power supply module installed, make sure that you turn off

the server, then unplug the power cord before continuing.

- OR If your server has two power supply modules installed, you do not need to turn off the

power to the server before continuing.

3 Press down on the retaining clip (1) on the power supply to release the power supply

module (2) from the chassis.

4 Pull the power supply module straight out of the server with the handle. It may take

considerable force to remove.

5 Push the new power supply module into the server, with the retaining clip on the top,

until it clicks into place.

6 Reconnect the AC power cord for the new power supply module.

www.gateway.com

Adding an additional power supply module

Important

The dummy power supply can be removed and the additional power supply installed

with the server turned on.

Because only one power supply (which can support the whole server) is normally shipped with the server, if you want to add a second power supply module, the dummy power supply must be removed to make room for it.

To add an additional power supply module:

1 Loosen the thumbscrew (1) holding the dummy power supply in the chassis, then use the

finger recesses to pull the dummy power supply (2) out of the chassis.

Caution

If you remove either of the power supplies for any reason, you must install a dummy power supply to ensure proper airflow and cooling.

2 Push the new power supply module into the server, with the retaining clip on the top,

until it clicks into place.

3 Connect the AC power cord for the new power supply module.

Replacing the power distribution board

To replace the power distribution board:

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 25. 3 Remove the power supply modules by following the instructions in “Replacing a power

supply module and power board” on page 42.

4 Set the case on its side to make it easier to work on. 5 Disconnect the main power, CPU power, backplane power, I

cables. See “System board” on page 5 for the location of the connectors on the system board.

C power, and midplane power

CHAPTER 4: Installing Components

6 Loosen the thumbscrew (1) holding the power distribution board in place, then slide the

power distribution board (2) away from the side of the chassis to release it.

7 Lift the power distribution board (3) out of the chassis.

Important

Make sure that the power supply cable box is connected to the power supply

connector(s) on the power supply(ies).

8 Align the new power distribution board with the power supply cage and the standoffs,

then push it down onto the standoffs.

9 Slide the power distribution board toward the side of the chassis, then tighten the

thumbscrew to secure it to the chassis.

10 Reconnect the power cables. See “System board” on page 5 for the location of the

connectors on the system board.

11 Set the case upright, if required. 12 Reinstall the power supply modules by following the instructions in “Replacing a power

supply module and power board” on page 42.

13 Follow the instructions in “Closing the server case” on page 26.

www.gateway.com

Replacing the hot-swap backplanes

Caution

The hot-swap backplane is not hot-swappable. Before removing or replacing the backplane, you must first turn off the server and all peripheral devices attached to the server, and remove the AC power cord(s) from the power supply or wall outlet.

To replace the hot-swap backplanes:

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 25. 3 Unlock the bezel (if necessary) and remove it by pulling it straight off the front of the server. 4 Remove all of the hot-swap drive carriers from the server and make note of which bay

you remove each drive from. For instructions, see “Removing and installing a hard drive”

on page 28.

5 Lay the chassis on its side to make it easier to work on. 6 Remove the system fans following the instructions in “Replacing system fans” on page 37. 7 Disconnect all cables from the backplanes. 8 Rotate the release latch (1) counter-clockwise, then pull the hard drive cage (2) out of the

chassis.

Caution

Pressing or pulling on any components on the backplane could result in

damage to the backplane.

Caution

Make sure you do not pinch, bind, or damage any cables as you install the

backplane.

9 Loosen the thumbscrew (3) holding the backplane on the back of the hard drive cage, then

slide the backplane (4) down to disengage the locking tabs.

CHAPTER 4: Installing Components

10 Remove the backplane and place it in a static-free bag for storage. 11 Holding the new backplane by the edges only, align it with the locking tabs on the hard

drive cage, then place it on the locking tabs and slide it up.

12 Tighten the thumbscrew to secure the backplane to the hard drive cage. 13 Slide the hard drive cage back into the opening in the front of the chassis until it clicks

into place.

14 Reconnect all cables to the backplane.

Connect to Mezzanine Board

15 Replace the system fans by following the instructions in “Replacing system fans” on

page 37.

16 Set the chassis upright, if necessary. 17 Follow the instructions in “Closing the server case” on page 26. 18 Reinstall the hot-swap drives back into the server. Make sure that you install the drives

into the same bays you removed them from in Step 4. For instructions see “Removing and

installing a hard drive” on page 28.

19 Replace the bezel by snapping it into place on the front of the server.

www.gateway.com

Installing and removing a mezzanine board

This server has two types of optional mezzanine boards. They include a 2-channel SAS mezzanine board and a 2-channel SAS mezzanine board with RAID and battery backup.

To install an optional mezzanine board:

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 25. 3 Set the chassis on its side to make it easier to work on. 4 Determine which connector the mezzanine board fits (PCI-E or PCI-X) and position the board

accordingly.

5 Align the holes on one side of the board with the plastic standoffs (1) and the mezzanine

board slot.

6 Push down on the board (2) to seat it in the mezzanine board slot and onto the plastic

standoffs until the retaining tabs snap into place.

7 Plug one end of a mini-SAS cable into one connector on the mezzanine board and the other

end into the mini-SAS connector on the hot-swap backplane. The cable from the first mini-SAS connector (port 0-3) on the mezzanine board should be

connected to the mini-SAS connector on the backplane of the top cage (Cage #0), and the cable from the second mini-SAS connector (port 4-7) on the mezzanine board should be connected to the mini-SAS connector on the backplane of the bottom cage (Cage #1)

Connect to Mezzanine Board

8 Return the chassis to its upright position, if necessary. 9 Follow the instructions in “Closing the server case” on page 26.

CHAPTER 4: Installing Components

To remove a mezzanine board:

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 25. 3 Set the chassis on its side to make it easier to work on. 4 Remove the cables from the mezzanine board. 5 Push aside the plastic retaining tabs (1) and pull the mezzanine board (2) straight up and

out of the mezzanine board slot.

6 Return the chassis to its upright position, if necessary. 7 Follow the instructions in “Closing the server case” on page 26.

Replacing the CMOS battery

War ning

Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of or recycle used batteries by taking them to a hazardous waste facility. Follow all local regulations for correct battery disposal.

If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off the server, replace the CMOS battery with an equivalent battery.

To replace the battery:

1 Print the appendix for BIOS Settings in this guide. 2 Restart your server, then press F2 when the Gateway logo screen appears during startup.

The BIOS Setup utility opens.

3 Record the BIOS settings on your printout, then close the utility. 4 Turn off your server, then follow the instructions in “Preventing static electricity discharge”

on page 24.

5 Follow the instructions in “Opening the server case” on page 25. 6 Set the chassis on its side to make it easier to work on.

www.gateway.com

7 Locate the old battery on the system board and note its orientation. You will need to install

the new battery the same way.

8 Push the battery retention clip away from the battery until the battery lifts up, then remove

the old battery. You can use a screwdriver to help lift the battery.

9 Make sure that the positive (+) side of the new battery is facing the correct direction, then

press the new battery into the socket until it snaps into place.

10 Return the chassis to its upright position, if necessary. 11 Follow the instructions in “Closing the server case” on page 26. 12 Turn on your server, then press F2 when the Gateway logo screen appears during startup.

The BIOS Setup utility opens.

13 Restore any BIOS settings that you wrote down in Step 3. 14 Save all your settings and close the BIOS Setup utility.

Replacing the system board

To replace the system board:

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 25. 3 Set the server on its side to make it easier to work on. 4 Remove the PCI expansion cards by following the instructions in “Installing and removing

PCI expansion cards” on page 35.

5 Remove the memory modules by following the instructions in “Installing memory” on

page 32.

6 Remove the heat sinks and processors by following the instructions in “Replacing or adding

a processor” on page 39.

7 Disconnect all cables from the system board, noting their locations and orientation. (You

will reconnect the cables after you install the new board.)

CHAPTER 4: Installing Components

8 Loosen the two thumbscrews (2) that secure the system board to the server.

9 Slide the system board toward the front of the server until it is free of the six retaining

standoffs (1), then lift the board from the chassis.

10 Place the old system board in a static-free bag for storage.

www.gateway.com

11 Insert the new system board into the chassis, align it with the six retaining standoffs, then

slide the board toward the back of the case so the board is held by the standoffs. Make sure that the three clips marked in the following illustration end up on top of the

management port, the dual NIC connector, and the dual USB port. Otherwise the system board cannot be installed correctly.

Clips

12 Tighten the two system board thumbscrews you loosened in Step 8. 13 Connect the cables you removed in Step 7 14 Reinstall the memory by following the instructions in “Installing memory” on page 32. 15 Replace the processor(s) and heatsink(s) by following the instructions in “Replacing or

adding a processor” on page 39.

16 Reinstall the PCI expansion cards by following the instructions in “Installing and removing

PCI expansion cards” on page 35.

17 Return the chassis to its upright position, if necessary. 18 Close the server case by following the instructions in “Closing the server case” on page 26. 19 Turn on your server, then press F2 when the Gateway logo screen appears during startup.

The BIOS Setup utility opens.

20 Check BIOS settings to make sure that they detect the server’s new hardware, then save

your changes (if any) and close the BIOS Setup utility.

21 If your server does not start after installing the new system board, contact Gateway

Customer Care. For more information, see “Getting Help” on page 8.

CHAPTER 4: Installing Components

CHAPTER 5

Using the BIOS Setup Utility

• Opening the BIOS Setup utility

• Updating the BIOS

• Recovering the BIOS

• Resetting the BIOS

• Updating and recovering the BMC

CHAPTER 5: Using the BIOS Setup Utility

Opening the BIOS Setup utility

Caution

The options in the BIOS Setup utility have been set at the factory for optimal performance. Changes to these settings will affect the performance of your server.

Before changing any settings, write them down in case you need to restore them later. You can record the settings on a printout of this guide’s appendix for “BIOS Settings” on

page 87.

The BIOS Setup utility stores basic settings for your server. These settings include basic hardware configuration, resource settings, and password security. These settings are stored and saved even when the power is off.

To open the BIOS Setup utility:

1 Restart your server, then press F2 when the Gateway logo screen appears during startup.

The BIOS Setup utility opens. When you select menu items, the Item Specific Help box on the right side of the screen

displays specific information about the selection. The command bar across the bottom of the screen shows the keys you press to access help, navigate through the menus, and perform other tasks.

2 Select one of these menus:

• Main gives you access to basic information and settings related to your server’s

hardware and configuration.

• Advanced gives you access to information and settings for PCI, peripheral devices,

memory, and the chipset.

• Boot gives you access to information and settings for startup features and startup

sequences.

• Security gives you access to settings related to system access passwords. For more

information, see “Server security” on page 18.

• Server gives you access to settings for system management, console redirection, event

log configuration, and fault-resilient boot settings.

• Exit gives you access to options for closing the BIOS Setup utility.

Updating the BIOS

If you need a new version of the BIOS, you can download the BIOS update from Gateway, then install the new version from a diskette.

To update the BIOS:

1 Print the appendix for “BIOS Settings” on page 87. 2 Restart your server, then press F2 when the Gateway logo screen appears during startup. 3 Record any custom BIOS settings on your printout. 4 Download the BIOS update files from support.gateway.com. 5 Follow the instructions on the Web site or the readme.txt file in the downloaded zip file

to update the BIOS.

6 After you have updated the BIOS, restart your server and load the default BIOS values. 7 Enter any custom BIOS settings you recorded in Step 3, then save your changes and close

the BIOS Setup utility.

Recovering the BIOS

If you encounter a problem while you are updating the BIOS, such as a power outage, the BIOS update may not be successful. If the system continues to try to boot from the new, corrupted BIOS, you can manually recover the old BIOS so you can try another update. Also, if the ROM image is damaged the system automatically enters recovery mode and updates the system ROM, without the boot block.

Important

This method does not work if the keyboard is connected through the KVM switch.

To recover the old BIOS:

1 Insert a diskette, CD or DVD, or a bootable USB “disk-on-key” containing the AMIBOOT.ROM

file.

2 Turn on or restart the server. Press and hold CTRL+HOME during power up until the recovery

process begins (the server beeps). The process is complete when you see a message on the screen.

3 Remove the diskette, the CD or DVD, or the bootable USB “disk-on-key.” 4 Restart the server. The old BIOS is recovered.

To manually recover the BIOS:

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 25. 3 Install a jumper across pins 1-2 of header J59-E.

www.gateway.com

Caution

Moving the jumper while the power is on can damage your server. Always turn off the server and unplug the power cords and all other cables before changing the jumper.

4 Follow the instructions in “Closing the server case” on page 26. 5 Insert a bootable USB “disk-on-key” containing a valid BIOS image (AMIBOOT.ROM) into a

USB port.

6 Reconnect the power cords and turn on the server. The BIOS recovery is initiated. 7 Wait until the BIOS recovery is completed. The process may take up to 5 minutes. 8 Remove the bootable USB “disk-on-key.” 9 Turn off the server, then disconnect the power cords and all other cables connected to

the server.

CHAPTER 5: Using the BIOS Setup Utility

10 Follow the instructions in “Opening the server case” on page 25. 11 Place the jumper back onto pins 1-2. 12 Follow the instructions in “Closing the server case” on page 26. 13 Plug in the AC power cords and turn on the server, then verify that the recovery was

successful.

Resetting the BIOS

You can use two methods to clear all BIOS Setup settings and return them to the factory defaults:

• Press the power and reset buttons on the front of the server.

• Move the Clear CMOS jumper on the system board.

To reset the BIOS using the power and reset buttons:

1 Print the appendix for “BIOS Settings” on page 87 in this guide. 2 Restart your server, then press F2 when the Gateway logo screen appears during startup.

The BIOS Setup utility opens.

3 Record any custom BIOS settings on your printout. 4 Press the reset button and hold it down for four seconds or more, then press the power

button while continuing to hold down the reset button.

5 Release both buttons at the same time. The BIOS is reset.

To reset the BIOS using the system board jumper:

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 25.

Caution

Moving the jumper while the power is on can damage your server. Always turn off the server and unplug the power cords and all other cables before changing the jumper.

3 Install a jumper across pins 1-2 of header J59-B.

4 Follow the instructions in “Closing the server case” on page 26. 5 Reconnect the power cords and turn on the server. The BIOS is reset. 6 Turn off the server, then disconnect the power cords and all other cables connected to

the server.

7 Follow the instructions in “Opening the server case” on page 25. 8 Remove the jumper from pins 1-2. 9 Follow the instructions in “Closing the server case” on page 26.

Resetting BIOS passwords

To reset BIOS passwords, you must either reset and clear all BIOS settings, or use the Clear Password jumper. To reset all BIOS settings, follow the instructions in “Resetting the BIOS” on

page 56.

To clear the BIOS password(s):

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 25.

Caution

Moving the jumper while the power is on can damage your server. Always turn off the server and unplug the power cords and all other cables before changing the jumper.

3 Install a jumper across pins 1-2 of header J59-A.

www.gateway.com

4 Follow the instructions in “Closing the server case” on page 26. 5 Reconnect the power cords and turn on the server. The BIOS password(s) is cleared. 6 Turn off the server, then disconnect the power cords and all other cables connected to

the server.

7 Follow the instructions in “Opening the server case” on page 25. 8 Remove the jumper from pins 1-2. 9 Follow the instructions in “Closing the server case” on page 26.

CHAPTER 5: Using the BIOS Setup Utility

Updating and recovering the BMC

Updating the BMC firmware

To update the BMC firmware:

to update the firmware.

4 When the BMC update is complete, reboot your server.

Recovering the BMC

If you encounter a problem while you are updating the BMC, such as a power outage, the BMC update may not be successful. If this occurs, you may need to recover the old BMC.

Important

This method does not work if the keyboard is connected through the KVM switch.

To manually recover the BMC:

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 25.

Caution

Moving the jumper while the power is on can damage your server. Always turn off the server and unplug the power cords and all other cables before changing the jumper.

3 Remove the jumper across pins 1-2 of header J58-F, then place the jumper across pins 2-3.

4 Follow the instructions in “Closing the server case” on page 26. 5 Update the BMC firmware by following Steps 1 through 4 in “To update the BMC firmware:”

on page 58.

6 Follow the instructions in “Opening the server case” on page 25. 7 Remove the jumper from pins 2-3 and replace the jumper back onto pins 1-2. 8 Follow the instructions in “Closing the server case” on page 26. 9 Plug in the AC power cords and turn on the server for normal use.

CHAPTER 6

Troubleshooting

• Telephone support

• Tutoring and training

• Safety guidelines

• Error messages

• Understanding sensors and sensor readings

• Troubleshooting

CHAPTER 6: Troubleshooting

Telephone support

Before calling Gateway Customer Care

If you have a technical problem with your server, follow these recommendations before contacting Gateway Customer Care:

• Make sure that your server is connected correctly to a grounded AC outlet that is supplying

power.

• If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure

that all cables are plugged in securely and plugged into the correct port or jack.

• If you have recently installed hardware or software, make sure that you have installed it

following the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.

• If you have “how to” questions about using a program, see:

• The program’s online Help

• The program’s documentation

• Your operating system’s documentation

• The software or hardware manufacturer’s Web site

• See “Troubleshooting” on page 66.

• Have your client ID, serial number (usually located on the back of your server case), and

order number available, along with a detailed description of your issue, including the exact text of any error messages, and the steps you have taken.

• Make sure that your server is nearby at the time of your call. The technician may have

you follow appropriate troubleshooting steps.

• Consider using Gateway’s online technical support. Gateway’s Web site has FAQs, tips, and

other technical help. You can also use the Web site to e-mail Customer Care. For more information, visit Gateway’s Customer Care Web site at support.gateway.com.

Telephone support

Gateway offers a wide range of customer service, technical support, and information services.

Telephone numbers

You can access the following services through your telephone to get answers to your questions:

Resource Service description How to reach

Gateway’s fee-based software tutorial service

Gateway Customer Care

Sales, accounting, and warranty

Get tutorial assistance for software issues. 800-229-1103 (charged to your

Talk to a Gateway Customer Care representative about a non-tutorial technical support question.

Get information about available systems, pricing, orders, billing statements, warranty service, or other non-technical issues.

credit card)

877-485-1464 (US) (say the word “Server”) 800-846-3609 (Canada and Puerto Rico) 605-232-2191 (all other countries)

800-846-2000 (US) 888-888-2037 (Canada)

Tutoring and training

Gateway's Customer Care professionals cannot provide hardware and software training. Instead, Gateway recommends the following training resources.

Resource Service description For more information

www.gateway.com

Gateway Learning Libraries

Safety guidelines

War ning

To avoid bodily injury, do not attempt to troubleshoot your server problem if:

- The power cords or plugs are damaged

- Liquid has been spilled into your server

- Your server was dropped

- The case was damaged Instead, unplug your server and contact a qualified computer technician.

While troubleshooting your server, follow these safety guidelines:

• Never remove the top panel while your server is turned on and while the modem cable

and the power cords are connected.

• Do not attempt to open the monitor. To do so is extremely dangerous. Even if the power

is disconnected, energy stored in the monitor components can be dangerous. Also, opening the monitor voids its warranty.

• Make sure that you are grounded correctly before opening the server. For more information

about preventing damage from static electricity, see “Preventing static electricity

discharge” on page 24.

• After you complete any maintenance task where you have to open the server case, make

sure that you close the case and reconnect all cables before you restart your server.

A variety of courses and tutorials are available on CD. Select from several easy-to-use learning libraries.

www.gateway.com/training

Error messages

These messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a file to a write-protected diskette. Some messages, however, may indicate a problem that requires further troubleshooting.

Memory messages

Gate20 Error

The BIOS is unable to correctly control the system board’s Gate A20 function, which controls access of memory over 1 MB. This may indicate a problem with the system board.

Multi-Bit ECC Error

This message will only occur on systems using ECC enabled memory modules. ECC memory has the ability to correct single-bit errors that may occur from faulty memory modules.

A multiple-bit corruption of memory has occurred and the ECC memory algorithm cannot correct it. This may indicate a defective memory module.

CHAPTER 6: Troubleshooting

Boot messages

Boot Failure ...

This is a generic message indicating the BIOS could not boot from a particular device. This message is usually followed by other information concerning the device.

Invalid Boot Diskette

A diskette was found in the drive, but it is not configured as a bootable diskette.

Drive Not Ready

The BIOS was unable to access the drive because it indicated it was not ready for data transfer. This is often reported by drives when no media is present.

A: Drive Error

The BIOS attempted to configure the A: drive during POST, but was unable to correctly configure the device. This may be due to a bad cable or faulty diskette drive.

Insert BOOT diskette in A:

The BIOS attempted to boot from the A: drive, but could not find a correct boot diskette.

Reboot and Select proper Boot device or Insert Boot Media in selected Boot device

BIOS could not find a bootable device in the system and/or removable media drive does not contain media.

NO ROM BASIC

This message occurs on some systems when no bootable device can be detected.

Storage Device messages

Primary Master Hard Disk Error

The IDE/ATAPI device configured as Primary Master could not be correctly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

Primary Slave Hard Disk Error

The IDE/ATAPI device configured as Primary Slave could not be correctly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

Secondary Master Hard Disk Error

The IDE/ATAPI device configured as Secondary Master could not be correctly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

Secondary Slave Hard Disk Error

The IDE/ATAPI device configured as Secondary Slave could not be correctly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

Primary Master Drive - ATAPI Incompatible

The IDE/ATAPI device configured as Primary Master failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

Primary Slave Drive - ATAPI Incompatible

The IDE/ATAPI device configured as Primary Slave failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

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Secondary Master Drive - ATAPI Incompatible

The IDE/ATAPI device configured as Secondary Master failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

Secondary Slave Drive - ATAPI Incompatible

The IDE/ATAPI device configured as Secondary Slave failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

S.M.A.R.T. Capable but Command Failed

The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command transaction failed. This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard.

S.M.A.R.T. failure messages may indicate the need to replace the hard disk.

S.M.A.R.T. Command Failed

The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command transaction failed. This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard.

S.M.A.R.T. failure messages may indicate the need to replace the hard disk.

S.M.A.R.T. Status BAD, Backup and Replace

A S.M.A.R.T. capable hard disk sends this message when it detects an imminent failure. This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard.

S.M.A.R.T. failure messages may indicate the need to replace the hard disk.

S.M.A.R.T. Capable and Status BAD

A S.M.A.R.T. capable hard disk sends this message when it detects an imminent failure. This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard.

S.M.A.R.T. failure messages may indicate the need to replace the hard disk.

System configuration messages

DMA-2 Error

Error initializing secondary DMA controller. This is a fatal error, often indicates a problem with system hardware.

DMA Controller Error

POST error while trying to initialize the DMA controller. This is a fatal error, often indication a problem with system hardware.

Checking NVRAM..Update Failed

BIOS could not write to the NVRAM block. This message appears when the FLASH part is write-protected or if there is no FLASH part (System uses a PROM or EPROM).

Microcode Error

BIOS could not find or load the CPU Microcode Update to the CPU. This message only applies to Intel CPUs. The message is most likely to appear when a new CPU is installed in a system board with an outdated BIOS. In this case, the BIOS must be updated to include the Microcode Update for the new CPU.

NVRAM Checksum Bad, NVRAM Cleared

There was an error in while validating the NVRAM data. This causes POST to clear the NVRAM data.

Resource Conflict

More than one system device is trying to use the same non-shareable resources (Memory or I/O).

CHAPTER 6: Troubleshooting

NVRAM Ignored

The NVRAM data used to store Plug’n’Play (PnP) data was not used for system configuration in POST.

NVRAM Bad

The NVRAM data used to store Plug’n’Play (PnP) data was not used for system configuration in POST due to a data error.

Static Resource Conflict

Two or more Static Devices are trying to use the same resource space (usually Memory or I/O).

PCI I/O conflict

A PCI adapter generated an I/O resource conflict when configured by BIOS POST.

PCI ROM conflict

A PCI adapter generated an I/O resource conflict when configured by BIOS POST.

PCI IRQ conflict

A PCI adapter generated an I/O resource conflict when configured by BIOS POST.

PCI IRQ routing table error

BIOS POST (DIM code) found a PCI device in the system but was unable to figure out how to route an IRQ to the device. Usually this error is causing by an incomplete description of the PCI Interrupt Routing of the system.

Timer Error

Indicates an error while programming the count register of channel 2 of the 8254 timer. This may indicate a problem with system hardware.

Interrupt Controller-1 error

BIOS POST could not initialize the Master Interrupt Controller. This may indicate a problem with system hardware.

Interrupt Controller-2 error

BIOS POST could not initialize the Slave Interrupt Controller. This may indicate a problem with system hardware.

CMOS messages

CMOS Date/Time Not Set

The CMOS Date and/or Time are invalid. This error can be resolved by readjusting the system time in AMIBIOS Setup.

CMOS Battery Low

CMOS Battery is low. This message usually indicates that the CMOS battery needs to be replaced. It could also appear when the user intentionally discharges the CMOS battery.

CMOS Settings Wrong

CMOS settings are invalid. This error can be resolved by using AMIBIOS Setup.

CMOS Checksum Bad

CMOS contents failed the Checksum check. Indicates that the CMOS data has been changed by a program other than the BIOS or that the CMOS is not retaining its data due to malfunction. This error can typically be resolved by using AMIBIOS Setup.

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Miscellaneous messages

Keyboard Error

Keyboard is not present or the hardware is not responding when the keyboard controller is initialized.

Keyboard/Interface Error

Keyboard Controller failure. This may indicate a problem with system hardware.

System Halted

The system has been halted. A reset or power cycle is required to reboot the machine. This message appears after a fatal error has been detected.

Understanding sensors and sensor readings

Sensor type codes

The following section lists the sensors supported by the BMC, including type, name, status, and current reading. The status and current reading information is for example only.

Sensor type Sensor name Sensor status Current reading

Sys. ACPI Pwr State ACPI State Normal 5

Module/Board System Reset State Deasserted 0

Fan SYS FAN 1 Normal operating

range

Fan SYS FAN 2 Normal operating

range

Voltage System 12V Normal operating

range

Voltage System 5V Normal operating

range

Voltage System 5V STBY Normal operating

range

Voltage System 3.3V Normal operating

range

Voltage VTT CPU Normal operating

range

Voltage VCORE 0 Normal operating

range

Voltage VCORE 1 Normal operating

range

2362.39 RPM

1771.79 RPM

12.04 Volts

5.0652 Volts

4.9848 Volts

3.4026 Volts

1.1931 Volts

1.2901 Volts

Voltage VTT MEM Normal operating

range

Voltage 1.5V NB Normal operating

range

Voltage 1.9V PHY Normal operating

range

0.8924 Volts

1.4841 Volts

1.9206 Volts

CHAPTER 6: Troubleshooting

Sensor type Sensor name Sensor status Current reading

Voltage 1.8V Normal operating

range

Voltage 1.2V Normal operating

range

Temperature CPU0 Diode 1 Normal operating

range

Temperature CPU0 Diode 2 Normal operating

range

Temperature CPU1 Diode 1 Upper Non-recoverable 128 deg. C

Temperature CPU1 Diode 2 Upper Non-recoverable 128 deg. C

Temperature MCH Ambient Normal operating

range

Temperature FBD Ambient Normal operating

range

Temperature ESB2 Ambient Normal operating

range

Processor CPU0 State Normal 1

Processor CPU1 State Normal 1

Physical Security Chas Intrusion Normal 0

1.7848 Volts

1.2125 Volts

25 deg. C

22 deg. C

25 deg. C

22 deg. C

Button UID BTN State Deasserted 0

Power Supply PS1 STATUS Unavailable

Power Supply PS2 STATUS Unavailable

Power Supply PS REDUNDANCY Unavailable

Power Unit Power Unit Normal 0

Watchdog 2 Watchdog2 Normal 0

Sys. Event SYS EVENT Normal 0

Troubleshooting

First steps

War ning

To avoid bodily injury, do not attempt to troubleshoot your server problem if:

- The power cords or plugs are damaged

- Liquid has been spilled into your server

- Your server was dropped

- The case was damaged Instead, unplug your server and contact a qualified computer technician.

Try these steps first before going to the following sections:

• Make sure that the power cords are connected to your server and an AC outlet and that

the AC outlet is supplying power.

• If you use a surge protector or a UPS, make sure that it is turned on and is rated to handle

the power required by your server.

• If you added or removed server components before the problem started, review the

installation procedures you performed and make sure that you followed each instruction. You may need to remove the device, uninstall the device’s software, then reinstall the device.

• If an error message appears on the screen, write down the exact message before calling

Gateway Customer Care. For instructions, see “Telephone support” on page 60.

• Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your

server restarts. Check your configuration settings.

• When diagnosing problems, press the non-maskable interrupt (NMI) button to put the

server into a halt state. For the location of the button, see “Front” on page 2.

• If an error occurs in a program, see its documentation or online help.

Battery replacement

War ning

To avoid bodily injury, do not attempt to troubleshoot your server problem if:

- The power cords or plugs are damaged

- Liquid has been spilled into your server

- Your server was dropped

- The case was damaged Instead, unplug your server and contact a qualified computer technician.

If you have problems after installing a new CMOS battery, try each of the following items, closing the case and restarting the server after each try:

• Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your

server restarts. Correct any discrepancies.

• Remove the top panel by following the instructions in “Opening the server case” on

page 25, then make sure that all cables inside the case are attached securely. Also, make

sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins.

• If you have the correct test equipment, make sure that the new battery has power.

Although unlikely, your new battery may be defective.

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Beep codes

Beeps Description Troubleshooting steps

1 Memory refresh timer error Reseat the memory modules or replace with

2 Parity error in the first 64 KB of memory. Same as for 1 beep.

3 Base memory read/write test error Same as for 1 beep.

Whenever a recoverable error occurs during the power-on self-test (POST), the BIOS displays an error message that describes the problem. The BIOS also sounds a beep code (one long tone followed by two short tones) during POST if the video configuration fails (a faulty video controller) or if an expansion card is not functioning correctly. One short beep indicates the BIOS will boot the operating system. No error found.

A PCI expansion card (for example, a RAID controller) can also issue audible errors by itself, usually consisting of one long tone followed by a series of short tones. For more information on the beep codes issued, check the documentation for that device.

The following table shows POST error beep codes. Prior to system video initialization, BIOS uses these codes to inform you of error conditions.

modules you know are good.

CHAPTER 6: Troubleshooting

Beeps Description Troubleshooting steps

4 System board timer not operational. Possible system board malfunction. To eliminate

5 A processor on the system board generated an

error.

6 The keyboard controller (8042) may be

defective. The BIOS cannot switch to Protected mode.

7 General exception error (processor exception

error).

8 Display memory error (system video adapter). If the system video adapter is an add-in card,

9 The ROM checksum value does not match the

value encoded in the BIOS.

the possibility of an add in-card problem, remove all expansion cards. If the beep code occurs even when all expansion cards have been removed, the system board is at fault. If the beep code does not occur when the expansion cards have been removed, one of the cards is causing the problem. Install the cards one at a time until the problem happens again. When the beep code returns, the most recent card you installed is at fault.

Remove one of the processors if two are installed, then try a known good processor in the first socket. Same as for 4 beeps.

Remove the keyboard to see if the error goes away. If it does, try a known good keyboard. Same as for 4 beeps.

Same as for 5 beeps

replace or reseat the video adapter. If the video adapter is integrated into the system board, the board may be faulty. Try using an add-in card.

Same as for 4 beeps.

10 The shutdown register for CMOS RAM failed. Same as for 4 beeps.

11 The cache memory test failed. Same as for 4 beeps.

LED information

See the following table for a description of this server’s LEDs and the information they provide:

LED Name Function Location Color Description

ID Aid in server

System Fault Visible fault

Hard drive tray Indicate drive

LAN (front) Identify NIC status Front panel Blue On - LAN link for any NIC

identification

warning

status and activity

Front panel and back of system board

Front panel Red Off - No fault

On each ha rd drive tray

Yellow (front) Blue (back)

Blue or Red Blue (On) - Hard drive okay

On - Server identification enabled

Blinking - Non-critical system fault On - Critical system fault

Blue (Blinking) - Hard drive activity Red (On) - Hard drive fault Red (Blinking) - Hard drive rebuilding Off - No hard drive

Blinking - LAN activity for any NIC Off - No link for any NIC

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LED Name Function Location Color Description

NIC status LEDs Identify NIC states Front panel and

Power LED Identify the power

Power supply status LED

Diagnostic LEDs

The BIOS sends a 1-byte hex code to port 80 prior to each POST task. These codes are displayed on eight orange LEDs, located on the system board and available at the back of the server chassis. They can provide troubleshooting information in the event of a system hang during POST.

state of the system

Identify power supply fault

back I/O panel RJ-45 connectors

Front panel Blue Off - Power is off (or S5)

Power supply module

Green/ Yellow

LED 1 Green (On) - NIC linked LED 1 Green (Blinking) - NIC activity LED 1 (Off) - No link LED 2 Yellow (On) Link speed 1 Gbps LED 2 Yellow (Off) - Link at other speed

On - Power is on (or S0)

Green or Red Green (On) - Power supply good

and receiving power Red (On) - Power supply fault Off - Power supply not receiving power

POST code checkpoints

The following table shows the checkpoints, LED codes, and task description of events that may occur during the POST portion of the BIOS:

Check point

03 Disable NMI, Parity, video for EGA, and DMA controllers. Initialize BIOS, POST,

04 Check CMOS diagnostic byte to determine if battery power is OK and CMOS

05 Initialize the interrupt controller in hardware (generally PIC) and interrupt vector

06 Do R/W test to CH-2 count reg. Initialize CH-0 as system timer. Install the

08 Initialize the CPU. The BAT test is being done on KBC. The keyboard controller

C0 Early CPU Init Start — Disable Cache - Init Local APIC

Description

Runtime data area. Also initialize BIOS modules on POST entry and GPNV area. Initialized CMOS as mentioned in the Kernel Variable “wCMOSFlags.”

checksum is OK. Verify CMOS checksum manually by reading storage area. If the CMOS checksum is bad, update CMOS with power-on default values and clear passwords. Initialize status register A. Initialize data variables that are based on CMOS setup questions. Initialize both the 8259 compatible PICs in the system.

table.

POSTINT1Ch handler. Enable IRQ-0 in PIC for system timer interrupt. Trap INT1Ch vector to “POSTINT1ChHandlerBlock.”

command byte is being programmed after Auto detection of KB/MS using AMI KB-5.

CHAPTER 6: Troubleshooting

Check

Description

point

C1 Set up boot strap processor information.

C2 Set up boot strap processor for POST.

C5 Enumerate and set up application processors.

C6 Re-enable cache for boot strap processor.

C7 Early CPU Init Exit.

0A Initialize the 8042 compatible keyboard controller.

0B Detect the presence of PS/2 mouse.

0C Detect the presence of keyboard in KBC port.

0E Testing and initialization of different input devices. Also, update the Kernel

13 Early POST initialization of chipset registers.

24 Uncompress and initialize any platform specific BIOS modules.

30 Initialize System Management Interrupt.

2A Initialize different devices through DIM.

Variables. Trap the INT09h vector, so that the POST INT09h handler gets control for IRQ1. Uncompress all available language, BIOS logo, and Silent logo modules.

See “DIM code checkpoints” on page 73 for more information.

2C Initialize different devices. Detects and initializes the video adapter installed in the

2E Initialize all the output devices.

31 Allocate memory for ADM module and uncompress it. Give control to ADM module

33 Initialize the silent boot module. Set the window for displaying text information.

37 Displaying sign-on message, CPU information, setup key message, and any

38 Initialize different devices through DIM. See “DIM code checkpoints” on page 73

39 Initialize DMAC-1 and DMAC-2.

3A Initialize RTC date/time.

3B Test for total memory installed in the system. Also, press DEL or ESC keys to limit

3C Mid-POST initialization of chipset registers.

40 Detect different devices (parallel ports, serial ports, and coprocessor in CPU, and

50 Programming the memory hole or any kind of implementation that needs an

system that has optional ROMs.

for initialization. Initialize language and font modules for ADM. Activate ADM module.

OEM-specific information.

for more information.

memory test. Display total memory in the system.

so on) successfully installed in the system and update the BDA, EBDA, and so on.

adjustment in system RAM size, if needed.

52 Updates CMOS memory size from memory found in memory test. Allocates

memory for Extended BIOS Data Area from base memory.

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Check

Description

point

60 Initialize NUM-LOCK status and programs the KBD typematic rate.

75 Initialize Int-13 and prepare for IPL detection.

78 Initialize IPL devices controlled by BIOS and option ROMs.

7A Initialize remaining option ROMs.

7C Generate and write contents of ESCD in NVRam.

84 Log errors encountered during POST.

85 Display error to the user and gets the user response to error.

87 Execute BIOS setup if needed/requested.

8C Late POST initialization of chipset registers.

8D Build ACPI tables (if ACPI is supported).

8E Program the peripheral parameters. Enable/disable NMI as selected.

90 Late POST initialization of system management interrupt.

A0 Check boot password if installed.

A1 Clean-up work needed before booting to operating system.

A2 Take care of runtime image preparation for different BIOS modules. Fill the free

A4 Initialize runtime language module.

A7 Display the system configuration screen, if enabled. Initialize the CPUs before boot,

A8 Prepare CPU for operating system boot, including final MTRR values.

A9 Wait for user input at config display, if needed.

AA Uninstall POST INT1Ch vector and INT09h vector. De-initializes the ADM module.

AB Prepare BBS in Int 19 boot.

AC End of POST initialization of chipset registers.

B1 Save system context for ACPI.

00 Pass control to OS Loader (typically INT19h).

area in F000h segment with 0FFh. Initializes the Microsoft® IRQ Routing Table. Prepares the runtime language module. Disables the system configuration display, if needed.

including the programming of the MTRRs.

CHAPTER 6: Troubleshooting

Bootblock initialization code checkpoints

The Bootblock initialization code sets up the chipset, memory, and other components before system memory is available. The following table provides the diagnostic LED code for these checkpoints and describes the type of checkpoints that may occur during the bootblock initialization:

Check

Description

point

Before D1h

D1 Perform keyboard controller BAT test. Check if waking up from power management

D0 Go to flat mode with 4 GB limit and GA20 enabled. Verify the bootblock checksum.

D2 Disable CACHE before memory detection. Execute full memory sizing module. Verify

D3 If memory sizing module not executed, start memory refresh and do memory sizing

D4 Test base 512 KB memory. Adjust policies and cache first 8 MB. Set stack.

D5 Bootblock code is copied from ROM to lower system memory and control is given

D6 Both key sequence and OEM-specific method is checked to determine if BIOS

D7 Restore CPUID value back into register. The Bootblock-Runtime interface module is

Early chipset initialization is done. Early super I/O initialization is done, including RTC and keyboard controller. NMI is disabled.

suspend state. Save power-on CPUID value in scratch CMOS.

that flat mode is enabled.

in Bootblock code. Do additional chipset initialization. Re-enable CACHE. Verify that flat mode is enabled.

to it. BIOS now executes out of RAM.

recovery is forced. Main BIOS checksum is tested. If BIOS recovery is necessary, control flows to checkpoint E0. See Bootblock Recovery Code Checkpoints section of document for more information.

moved to system memory and control is given to it. Determine whether to execute serial flash.

D8 The Runtime module is uncompressed into memory. CPUID information is stored in

D9 Store the Uncompressed pointer for future use in PMM. Copying Main BIOS into

DA Restore CPUID value back into register. Give control to BIOS POST

memory.

memory. Leaves all RAM below 1 MB Read-Write, including E000 and F000 shadow areas, but closing SMRAM.

(ExecutePOSTKernel). See “POST code checkpoints” on page 69 for more information.

Bootblock recovery code checkpoints

The bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs to occur because the user has forced the update or the BIOS checksum is corrupt. The following table provides the diagnostic LED codes for these checkpoints and describes the type of checkpoints that may occur during the Bootblock recovery portion of the BIOS:

Check point

E0 Initialize the floppy controller in the super I/O. Some interrupt vectors are initialized.

E9 Set up floppy controller and data. Attempt to read from floppy.

EA Enable ATAPI hardware. Attempt to read from ARMD and ATAPI CDROM.

Description

DMA controller is initialized. 8259 interrupt controller is initialized. L1 cache is enabled.

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Check

Description

point

EB Disable ATAPI hardware. Jump back to checkpoint E9.

EF Read error occurred on media. Jump back to checkpoint EB.

E9 or EADetermine information about root directory of recovery media.

F0 Search for pre-defined recovery file name in root directory.

F1 Recovery file not found.

F2 Start reading FAT table and analyze FAT to find the clusters occupied by the recovery

F3 Start reading the recovery file cluster by cluster.

F5 Disable L1 cache.

FA Check the validity of the recovery file configuration to the current configuration of

FB Make flash write-enabled through chipset and OEM-specific method. Detect correct

F4 The recovery file size does not equal the found flash part size.

FC Erase the flash part.

file.

the flash part.

flash part. Verify that the found flash part size equals the recovery file size.

FD Program the flash part.

FF The flash has been updated successfully. Make flash write-disabled. Disable ATAPI

hardware. Restore CPUID value back into register. Give control to F000 ROM at F000:FFF0h.

DIM code checkpoints

The Device Initialization Manager (DIM) gets control at various times during BIOS POST to initialize different system buses. The following table describes the main checkpoints where the DIM module is accessed.

Checkpoint Description

2A Initialize different buses and perform the following functions:

38 Initialize different buses and perform the following functions:

■

Reset, Detect, and Disable (function 0) — Disables all device nodes, PCI devices, and PnP ISA cards. It also assigns PCI bus numbers.

■

Static Device Initialization (function 1) — Initializes all static devices that include manual configured onboard peripherals, memory and I/O decode windows in PCI-PCI bridges, and noncompliant PCI devices. Static resources are also reserved.

■

Boot Output Device Initialization (function 2) — Searches for and initializes any PnP, PCI, or AGP video devices.

■

Boot Input Device INitialization (function 3) — Searches for and configures PCI input devices and detects if system has standard keyboard controller.

■

IPL Device Initialization (function 4) — Searches for and configures all PnP and PCI boot devices.

■

General Device Initialization (function 5) — Configures all onboard peripherals that are set to an automatic configuration and configures all remaining PnP and PCI devices.

CHAPTER 6: Troubleshooting

ACPI runtime checkpoints

ACPI checkpoints are displayed when an ACPI-capable operating system either enters or leaves a sleep state. The following table describes the types of checkpoints that may occur during ACPI sleep or wake events:

Checkpoint Description

BIOS

Optical drive

AC First ASL checkpoint. Indicates that the system is running in

ACPI mode.

AA System is running in APIC mode.

01, 02, 03, 04, 05 Entering sleep state S1, S2, S3, S4, or S5.

10, 20, 30, 40, 50 Waking from sleep state S1, S2, S3, S4, or S5.

The settings in the BIOS Setup utility are not retained

• Replace the CMOS battery. For instructions, see “Replacing the CMOS battery” on page 48.

Your server does not recognize an optical drive

• Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your

server restarts. Make sure that the IDE controllers are enabled. For more information, see

“Using the BIOS Setup Utility” on page 53.

• Reinstall the device driver. For instructions, see Using Your Server Companion DVD.

• Make sure that the drive is configured correctly by following the instructions in the drive’s

documentation.

• Turn off your server, then remove the drive and push it in again to make sure the drive

is seated correctly. For instructions, see “Removing and installing an optical drive” on

page 27.

Your optical drive tray does not open

Expansion cards

Your server does not recognize an expansion card

• Press a straightened paper clip wire into the optical drive’s manual eject hole. The drive

tray opens.

• If this problem happens frequently while the server is turned on, the drive may be defective.

• Restart your server.

• Make sure that you have installed the necessary software or driver. For instructions, see

the card’s documentation.

• Reseat the expansion card and riser card. For instructions, see “Installing and removing

PCI expansion cards” on page 35.

• If another slot of the correct size is available, install the card in a different slot.

• Confirm that the PCI slot option ROM is not disabled in the BIOS setup utility.

Hard drive

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The hard drive cannot be accessed, or you receive a “General failure reading drive C” error message

• If a diskette is in the diskette drive, eject it and restart your server by pressing the reset

button.

• Restart your server by pressing the reset button.

• Turn off your server, then remove all hard drives and push them in again to make sure

the drives are seated correctly. For instructions, see “Removing and installing a hard drive”

on page 28.

• If your server has been subjected to static electricity or physical shock, you may need to

reinstall the operating system.

You receive a “Non-system disk” or “disk error” error message

• Eject the diskette from the diskette drive, then press ENTER.

• Make sure that your hard drive has an active partition. For more information, see “The

master boot record is corrupted” on page 75.

You are having problems with a SATA drive

• For normal SATA drives (not SATA RAID), check the BIOS setup utility to see if the BIOS has

recognized the drive.

• Make sure that the power cable and SATA cables are attached securely to the drive cage.

• If the drive is not detected, try a different SATA port.

• Try swapping SATA cables between drives to determine if the cable is defective.

• Try listening to the drive to determine if the drive is spinning up. If not, the drive may be

defective.

Internet

Keyboard

Memory

The master boot record is corrupted

• In a Windows network operating system, repair the master boot record using FDISK.

To repair the master boot record:

• At a DOS command prompt, type fdisk/mbr, then press ENTER.

You cannot connect to the Internet

• Make sure that your account with your Internet Service Provider (ISP) is set up correctly.

Contact your ISP technical support for help.

Liquid has been spilled into the keyboard

• If you spilled liquid in the keyboard, turn off your server and unplug the keyboard. Clean

the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it. This type of damage is not covered by your server’s warranty.

Memory errors were detected during server start up

• Open your server and make sure that the memory modules are installed correctly. For

instructions, see “Installing memory” on page 32.

• A memory module may be defective. If possible, try another memory module and see if

the error repeats.

Monitor

CHAPTER 6: Troubleshooting

Your server is running but there is no picture

• Adjust the brightness and contrast controls to the center position.

• Make sure that the monitor is plugged in and turned on. If the monitor is turned on, the

power LED should be lit.

• Check the port and cable for bent or damaged pins.

• Connect your monitor to another computer, or connect a monitor that you know works

to your server.

The color is not uniform

Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity.

Make sure that:

• The monitor is not positioned too close to another monitor, electric fan, or fluorescent light.

• You demagnetize the screen using the monitor’s degauss feature. For more information

on degauss, see the monitor’s documentation.

A horizontal line or wire is visible across the CRT monitor screen

The monitor may use thin damper wires, located approximately 1/3 of the way from the upper and lower screen edges, to stabilize the internal aperture grille. These wires are most obvious when the monitor displays a white background. The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence. The damper wire is a critical part of the overall monitor design and does not negatively affect the monitor’s function.

Power

Processor

You press the power button, but the server does not turn on

• If the power button LED is green, the server is turned on, but you may not be seeing an

image on the monitor. For monitor troubleshooting, see “Monitor” on page 76.

• If your server is plugged into a surge protector or UPS, make sure that the surge protector

or UPS is connected securely to an electrical outlet, turned on, and working correctly. One way to check this is to plug the server directly into a wall outlet, bypassing the surge protector or UPS.

• Make sure that the electrical outlet is working by plugging a working device, such as a

lamp, into the outlet, then turning it on to test the outlet.

• Open your server and make sure that the power supply module cage cable is connected

correctly to the system board.

When you turn on the server, it makes several short beeps

• The short beeps indicate the server has encountered some type of error. See “Beep codes”

on page 67.

Your server does not recognize a new processor

• Make sure that the processor is fully seated in its socket. The processor should be

recognized automatically if it is installed correctly.

• If you have upgraded your server from one processor to two, you may need to reconfigure

your operating system so it recognizes the additional processor. For instructions, see your operating system’s documentation.

APPENDIX A

Server Specifications

• System specifications

• System board specifications

• Environmental specifications

• Electronic specifications

• Additional specifications

APPENDIX A: Server Specifications

System specifications

Case

Weight

Fans

Ports

Drives (standard)

Hard drive bays

PCI Cards

Power supply

Operating systems

17 × 8.66 × 27.56 inches (432 × 220 × 700 mm) Convertible from tower to rack-mountable

Minimum weight (no bezel, power supplies, hard drives, optical drive, diskette drive, fans, PCAs, cables, and so on) - 55.12 lbs. (25 KG) Maximum weight - 85.98 lbs. (39 KG)

Two single-rotor, 120 mm, multi-speed, hot-swappable system fans

■

PS/2 keyboard or mouse (2)

■

USB (4 standard, 2 front and 2 back)

■

Serial

■

VGA (1 back)

■

LAN (2) (RJ-45)

■

IPMI (RJ-45) for BMC

■

One optical drive (plus two additional 5.25-inch bays)

■

Diskette drive (optional)

Ten SATA or SAS hot-swap hard drive bays

Contains the following PCI slots:

■

1 PCI-E ×16 slot with ×8 speed

■

2 PCI-E ×8 slots with ×4 speed

■

2 PCI-X 64-bit/66 MHz slots

■

1 PCI 32-bit/33 MHz slot

One 725 W hot-swap, power supply module (standard) Additional 725 W hot-swap redundant power supply module (optional)

Supports Windows Server 2003 (all), Windows Small Business Server 2003 (all), and Windows Storage Server 2003 (all)

■

Certifications

FCC Class A

■

CISPR22

■

EN550222

■

cUL

■

CSA/CUL

■

System board specifications

Processor

Chipset

Memory

Dual LGA 771-pin sockets 667 MHz to 1333 MHz Front Side Bus (FSB) Supports as many as two Intel Xeon DP (Dual Core) CPUs (3.0 GHz or faster)

■

Intel Blackford MCH (Northbridge)

■

Intel ESB2E (Southbridge)

Eight 240-pin DIMM slots support from 512 MB to 32 GB total memory. Use only fully buffered (FB-DIMM) DDR2-533/667 compliant, 72-bit, single rank or dual rank SDRAM modules. RAS features: ECC, Mirroring, sparing Interleave: 1, 2, or 4 channels

www.gateway.com

PCI device/slot

VGA

LAN

SAS

SATA

Storage expansion

ACPI

Has the following PCI slots:

■

1 PCI-E ×16 slot with ×8 speed

■

2 PCI-E ×8 slots with ×4 speed

■

2 PCI-X 64-bit/66 MHz slots

■

1 PCI 32-bit/33 MHz slot

■

Integrated Matrox G200 Graphics Core with 2.25 MB

■

Up to 1280 × 1024, 8 bpp or 1024 × 768, 16 bpp

■

Intel ESB2 controller

■

Dual onboard 10/100/1000 network interface

■

IEEE 850.3u auto-negotiation support

■

Full duplex support

2 mini-SAS connector with integrated RAID 0/1/10 support with RAID 5 optional

2 SATA connectors 6 SATA channels from ESB2

One SAS PCI-X or PCI-E mezzanine board

ACPI 2.0b compliance Supports:

■

Environmental specifications

The following specifications identify maximum environmental conditions. At no time should the server run under conditions which violate these specifications.

Variable Requirements

Temperature Nonoperating: -40° to 158°F (-40° to 70°C)

Humidity Operating: 20% to 80%

Acoustic noise Sound Pressure: 50 dBA

Shock Operating - 5.0 g, 11 mSec, 1/2 sine

Vibration Unpackaged - 5 Hz to 500 Hz, 2.20 g RMS random

Electrostatic discharge (ESD)

System cooling requirement in BTU/Hr

Operating: 32° to 95°F (0° to 35°C) with a maximum rate of change not to exceed 10° per hour

Nonoperating: 5% to 95%

Unpackaged - 25 g, velocity change 136 inches/sec (≧40 lbs to > 80 lbs). Packaged - Non-palletized free fall in height 24 inches (≧40 lbs to > 80 lbs)

+/-15 kV air discharge +/- 8kV direct contact

2723 BTU/hour

APPENDIX A: Server Specifications

Electronic specifications

Memory map

Address Range (hex) Amount Function

0 to 07FFFFh 640 KB DOS region, base system memory

0A0000h to 0BFFFFh 128 KB Video or SMM memory

0C0000h and 0DFFFFh 128 KB Expansion card BIOS and buffer area

0E0000h to 0FFFFFh 128 KB System BIOS

0E0000h to 0EFFFFh 2 MB Extended system BIOS

FC000000h to FFFFFFFFh 64 MB PCI memory space

Interrupts

Important

If you disable an IDE controller to free the interrupt for that controller, you must physically unplug the IDE cable from the system board. Simply disabling the drive by configuring the BIOS option does not make the interrupt available.

The following table reflects a typical configuration, but you can change these interrupts. Use this information to determine how to program each interrupt.

ISA Interrupt Description

IRQ0 8254 timer

IRQ1 Keyboard controller

IRQ2 Cascade for IRQ9

IRQ3 Free

IRQ4 Serial port

IRQ5 Hot-plug SCSI controller

IRQ6 Diskette controller

IRQ7 Free

IRQ8 Real-time clock

IRQ9 Generic, Option for SCI

IRQ10 VGA

IRQ11 USB

IRQ12 Mouse controller

IRQ13 Numeric data processor

IRQ14 Primary IDE controller

IRQ15 Secondary IDE controller

Connector pinouts

Main power connector (J7)

www.gateway.com

Pin Signal Name

1 +3.3 V

2 +3.3 V

3 Ground

4+5 V

5 Ground

6+5 V

7 Ground

8Power good

9 Stand by +5 V

10 +12 V

11 +12 V

12 +3.3 V

13 +3.3 V

14 -12 V

15 Ground

16 DC_ON (soft on/off)

17 Ground

18 Ground

19 Ground

20 Key

21 +5 V

22 +5 V

23 +5 V

24 Ground

Processor power connector (J5)

Pin Signal Name

1 Ground

2Ground

3 Ground

APPENDIX A: Server Specifications

Pin Signal Name

4Ground

5 +12 V

6+12 V

7 +12 V

8+12 V

VGA connector (J24)

Pin Signal Name

1 Red

2 Green

3 Blue

4 No connection

5 GND

6GND

7 GND

8GND

9 +5 V

10 GND

11 No connection

12 SDA

13 HSYNC (horizontal sync)

14 VSYNC (vertical sync)

15 SCL

Mini-SAS connectors (J50)

Pin Signal Name

B1 Ground

B2 SATA_TX1_C_DP

B3 SATA_TX1_C_DN

B4 Ground

B5 SATA_TX2_C_DP

B6 SATA_TX2_C_DN

B7 Ground

www.gateway.com

Pin Signal Name

B8 SB_SATA_SCLK

B9 SB_SATA_SLOAD

B10 Ground

B11 Ground

B12 Ground

A1 Ground

A2 SATA_RX1_C_DP

A3 SATA_RX1_C_DN

A4 Ground

A5 SATA_RX2_C_DP

A6 SATA_RX2_C_DN

A7 Ground

A8 Key

A9 Ground

A10 SB_SATA_SDO0

A11 SB_SATA_SDO1

A12 Ground

Floppy controller connector (J49)

Pin Signal Name Pin Signal Name

1 GND 2 LOWDEN_N

3GND 42M_MED

5 KEY 6 DSEL3_N

7 GND 8 INDEX_N

9 GND 10 MOTON0_N

11 GND 12 DSEL1_N

13 GND 14 DSEL0_N

15 GND 16 MOTON1_N

17 MSEN 1 18 DIR_N

19 GND 20 STEP_N

21 GND 22 WDATA_N

23 GND 24 WRTEN_N

25 GND 26 TRK_0_N

APPENDIX A: Server Specifications

Pin Signal Name Pin Signal Name

27 MSEN 0 28 WPROTECT_N

29 GND 30 RDATA_N

31 GND 32 HDSEL_N

33 GND 34 DSKCHING_N

Serial port connector (J15)

Pin Signal Name Description

1 DCD Data Carrier Detect1

2 RXDATA Receive Data

3 TXDATA Transmit Data

4 DTR Data Terminal Ready

5 GND Ground

6 DSR Data Set Ready

7 RTS Request To Send

8CTS Clear To Send

9 RI Ring Indicate

Keyboard and Mouse connectors

Pin Signal Name

1 Keyboard (or mouse) data

2NC

3 GND

4+5 V

5 Keyboard (or mouse) clock

6NC

External USB connectors

Pin Signal Name

1 +5 V

2USBN Data-

3 USBN Data+

4GND

www.gateway.com

I2C (SMBus) connector

Pin Signal Name

1 I2C SCL

3 I2C Alert

4Ground

5 +3.3 V

C SDA

Additional specifications

For more information about your server, such as memory size, hard drive size, and processor type, visit Gateway’s eSupport page at support.gateway.com to additional Gateway documentation and detailed specifications for your own server.

. The eSupport page also has links

APPENDIX A: Server Specifications

APPENDIX B

BIOS Settings

APPENDIX B: BIOS Settings

If you ever need to restore your BIOS settings, such as after a system board change, a record of the settings will make the process much easier. You can print this appendix, then record your custom BIOS settings on the printout. Only settings which can be changed are listed. For a complete list of viewable BIOS settings, run the BIOS Setup utility.

To view all BIOS settings:

1 Restart your server 2 Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility

opens.

3 Select menus and submenus to display setting information.

Caution

Setting the wrong values in the Advanced Menu may cause the server to

malfunction.

BIOS menu BIOS submenu Setting Value

Main

System Overview AMIBIOS (CORE, Build date, System ID), Processor (Type, Speed, Count)

Advanced

System Memory (Size)

System Time HH:MM:SS

System Date DAY MM/DD/YYYY

CPU Configuration

Manufacturer

Brand String

Frequency

FSB Speed

CPU1 (CPUID, Cache L1, Cache L2, Cache L3)

CPU2 (CPUID, Cache L1, Cache L2, Cache L3)

Max CPUID Value Limit Enabled

Disabled

Virtualization Technology (VT) Enabled

Disabled

Execute Disable Bit Enabled

Disabled

Hardware Prefetcher Enabled

Disabled

Adjacent Cache Line Prefetch Enabled

Disabled

Virtualization Technology (VT) Enabled

Disabled

www.gateway.com

BIOS menu BIOS submenu Setting Value

Memory Configuration

Memory Performance Mode Non-Redundant

■

Interleaved

■

Single Channel

■

Mirror Mirrors branch space Between branches

■

Spare Rank/DIMM Sparing

Total Memory Capacity

Memory Redundancy Non-Redundant

Mirror Spare

DIMM 1 (Size)

(Not Installed)

DIMM 2 (Size)

(Not Installed)

DIMM 3 (Size)

(Not Installed)

DIMM 4 (Size)

(Not Installed)

DIMM 5 (Size)

(Not Installed)

DIMM 6 (Size)

(Not Installed)

IDE Configuration

DIMM 7 (Size)

(Not Installed)

DIMM 8 (Size)

(Not Installed)

ATA/IDE Configuration Disabled

Compatible Enhanced

Legacy IDE Channels SATA Only

PATA Pri, SATA sec SATA Pri, PATA sec PATA only

Configure SATA as IDE

RAID ACHI

Primary IDE Master (auto-detected)

Selects IDE

Configuration

sub-menu.

Primary IDE Slave (auto-detected)

Selects IDE

Configuration

sub-menu.

APPENDIX B: BIOS Settings

BIOS menu BIOS submenu Setting Value

Secondary IDE Master (auto-detected)

Secondary IDE Slave (auto-detected)

Third IDE Master (auto-detected)

Fourth IDE Master (auto-detected)

Fourth IDE Slave (auto-detected)

SATA Port 0 (auto-detected)

SATA Port 1 (auto-detected)

SATA Port 2 (auto-detected)

SATA Port 3 (auto-detected)

Selects IDE

Configuration

sub-menu.

Selects IDE

Configuration

sub-menu.

Selects IDE

Configuration

sub-menu.

Selects IDE

Configuration

sub-menu.

Selects IDE

Configuration

sub-menu.

Super I/O Configuration

SATA Port 4 (auto-detected)

SATA Port 5 (auto-detected)

Hard Disk Write Protect Disabled

Enabled

IDE Detect Time Out (Sec) 0, 5, 10, 15, 20, 25, 30,

Onboard Floppy Controller Disabled

Enabled

Floppy A Disabled

1.44 MB 3½”

2.88 MB 3½”

Serial Port 1 Address Disabled

3F8 2F8 2E8

Serial Port 1 IRQ IRQ3

IRQ4 IRQ10

Serial Port 2 Address 3F8

2F8 3E8

www.gateway.com

BIOS menu BIOS submenu Setting Value

USB Configuration

PCI Configuration

Serial Port 2 IRQ IRQ3

PS/2 Keyboard Present

PS/2 Mouse Present

USB Devices Enabled (List of USB devices detected by BIOS)

Legacy USB Support Disabled

USB 2.0 Controller Mode FullSpeed (12 Mbps)

BIOS EHCI Hand-Off Disabled

USB Mass Storage Device Configuration

IRQ4 IRQ10 IRQ11

Enabled Auto

HiSpeed (480 Mbps)

Enabled

Selects USB Mass

Storage Device Configuration

submenu with USB Device enable

Boot

Onboard VGA Disabled

Enabled

Onboard ESB2 NIC Disabled

Enabled

NIC 1 PXE function Disabled

Enabled

NIC 2 PXE function Disabled

Enabled

PCI-X slot1 Option ROM Disabled

Enabled

PCI slot2 Option ROM Disabled

Enabled

PCIe slot Option ROM Disabled

Enabled

GTW MzBoard Option ROM Disabled

Enabled

Boot Settings Configuration

Quick Boot Disabled

Enabled

Quiet Boot Disabled

Enabled

APPENDIX B: BIOS Settings

BIOS menu BIOS submenu Setting Value

Boot Device Priority

Hard Disk Drives

Removable Drive

Bootup Num-Lock On

Off

POST Error Pause Disabled

Enabled

1st Boot Device Varies (Specifies boot

sequence from the available devices.)

nth Boot Device Varies (Specifies boot

sequence from the available devices.)

1st Drive Varies (Specifies boot

sequence from the available devices.)

nth Drive Varies (Specifies boot

sequence from the available devices.)

1st Drive Varies (Specifies boot

sequence from the available devices.)

Security

nth Drive Varies (Specifies boot

sequence from the available devices.)

CD/DVD Drives

1st Drive Varies (Specifies boot

sequence from the available devices.)

nth Drive Varies (Specifies boot

sequence from the available devices.)

Administrator Password (Installed/Not installed)

User Password (Installed/Not installed)

Change Administrator Password (Set or clear Admin password)

User Access Level No Access

View Only

Limited Full Access

Change User Password (Set or clear User password)

www.gateway.com

BIOS menu BIOS submenu Setting Value

Server

Password On Boot Disabled

Enabled

Boot Sector Virus Protection Disabled

Enabled

Power & Reset Switches Inhibit Disabled

Enabled

NMI Control Disabled

Enabled

System Management

Server Board Part Number:

Server Board Serial Number:

NIC 1 MAC Address:

NIC 2 MAC Address:

System Part Number:

System Serial Number:

Chassis Part Number:

Chassis Serial Number:

Remote Access Configuration

BIOS Version:

BMC Device ID:

BMC Firmware Revision:

Remote Access Disabled

Serial Port Number (Base address and IRQ)

Serial Port Mode 115200 8,n,1

Flow Control None

Redirection After BIOS POST Disabled

Termin al Type ANSI

Enabled

COM1 COM2

57600 8,n,1 19200 8,n,1 09600 8,n,1

Hardware Software

Boot Loader Always

VT100+ VT-UTF8

VT-UTF8 Combo Key Support Disabled

Enabled

APPENDIX B: BIOS Settings

BIOS menu BIOS submenu Setting Value

IPMI Configuration

Status of BMC

BMC Firmware Revision

Exit

View BMC Event Log Provides data on

Clear BMC System Event Log

BMC PEF Status Disabled

Toggle PEF No

IOAT Disabled

Restore on AC Power Loss

Wake on RING function

Plug & Play BMC detection

Save Changes and Exit (F10)

Discard Changes and Exit

Discard Changes

event log

Enabled

Yes

Enabled

Power Off Power On Last State

Disabled

Enabled

Disabled

Enabled

Load Optimal Defaults

Load Custom Defaults

Save Custom Defaults

The following second level submenus are accessed from the submenu indicated in the first column.

BIOS submenu BIOS 2nd level

Setting Value

submenu

IDE Configuration

Primary IDE Master (All IDE drives)

(Below is shown information and options appropriate to drive type)

Device Device information

Vendor Device vendor

Size Device size

LBA Mode Device LBA mode

Gateway E-9520T User Manual 2

Specifications and Main Features

Frequently Asked Questions

User Manual

Checking Out Your Gateway Server

Front

Back

Connectors and LEDs

Interior

System board

Connectors

Hot-swap backplanes

SAS/SATA backplane

LED information

Getting Help

Server Companion DVD

Gateway Web site

Telephone support

Setting Up Your Server

Setting up the hardware

Protecting from power source problems

Removing and installing the bezel

Starting your server

Understanding the power-on self-test

Turning off your server

Setting up the operating system

Initial hardware settings

Maintaining Your Server

Caring for your server

Cleaning your server

Cleaning tips

Cleaning the keyboard

Cleaning the screen

Cleaning the tape drive

Preparing for system recovery

Recording the BIOS configuration

System administration

Gateway Systems Manager

Server security

Locking the server

Using BIOS security passwords

Identifying your server

Updating the baseboard management controller firmware

Using your Server Companion DVD

Server Companion DVD contents

Viewing documents

Installing drivers and programs

Booting the Server Companion DVD

Installing Components

Preparing to install components

Selecting a place to work

Gathering the tools you need

Getting Help

Preventing static electricity discharge

Opening the server case

Closing the server case

Installing and removing drives

Removing and installing an optical drive

Removing and installing a hard drive

Filling empty drive bays

Installing the optional diskette drive

Installing memory

Installing and removing PCI expansion cards

Removing and installing a PCI card

Replacing system fans

Replacing the fan cage and fan board

Replacing or adding a processor

Replacing a power supply module and power board

Adding an additional power supply module

Replacing the power distribution board

Replacing the hot-swap backplanes

Installing and removing a mezzanine board

Replacing the CMOS battery

Replacing the system board

Using the BIOS Setup Utility

Opening the BIOS Setup utility

Updating the BIOS

Recovering the BIOS

Resetting the BIOS

Resetting BIOS passwords