Server components with green handles or retention locks can be hot swapped while
the server is on. Server components with blue handles or retention locks can only be
removed when the server is turned off.
4
#Feature#Feature
1Power supply5Front panel
2Power distribution board6Hard drive bays
3System fans (hot swap)7SAS/SATA backplane
45.25” device bays8System board
System board
Connectors
www.gateway.com
#Feature#Feature
1PCI-X 64-bit/66 MHz expansion slot (J45)26Not used
2PCI-X 64-bit/66 MHz expansion slot (J43)27Processor power connector (J5)
23DIMM 7 socket (J23)481x2 pin system configuration jumper 1 (J58)
24DIMM 8 socket (J26)492x5 pin system configuration jumper 2 (J59)
25Power supply I2C connector (J8)50Battery (B1)
Hot-swap backplanes
SAS/SATA backplane
6
LED information
See the following table for a description of this server’s LEDs and the information they provide:
LED NameFunctionLocationColorDescription
www.gateway.com
#Feature#Feature
1SAS/SATA hard drive connector 06I2C and system ID connector
2
2SAS/SATA hard drive connector 17I
3SAS/SATA hard drive connector 28Backplane power connector
4SAS/SATA hard drive connector 39Backplane SAS connector
5SAS/SATA hard drive connector 4
C and system ID connector
IDAid in server
identification
System FaultVisible fault
warning
Hard drive trayIndicate drive
status and activity
LAN (front)Identify NIC statusFront panelBlueOn - LAN link for any NIC
NIC status LEDsIdentify NIC statesFront panel and
Front panel and
back of system
board
Front panelRedOff - No fault
On each hard drive
tray
back I/O panel
RJ-45 connectors
Yellow
(front)
Blue (back)
Blue or RedBlue (On) - Hard drive okay
Green/
Yellow
On - Server identification
enabled
Blinking - Non-critical system
fault
On - Critical system fault
Blue (Blinking) - Hard drive
activity
Red (On) - Hard drive fault
Red (Blinking) - Hard drive
rebuilding
Off - No hard drive
Blinking - LAN activity for any
NIC
Off - No link for any NIC
LED 1 Green (On) - NIC linked
LED 1 Green (Blinking) - NIC
activity
LED 1 (Off) - No link
LED 2 Yellow (On) Link speed 1
Gbps
LED 2 Yellow (Off) - Link at other
speed
Power LEDIdentify the power
Power supply
status LED
state of the system
Identify power
supply fault
Front panelBlueOff - Power is off (or S5)
Power supply
module
Green or RedGreen (On) - Power supply good
On - Power is on (or S0)
and receiving power
Red (On) - Power supply fault
Off - Power supply not receiving
power
7
Getting Help
In addition to your operating system’s documentation, you can use the following information
resources to help you use your server.
Server Companion DVD
Use the Server Companion DVD to access file utilities, Windows Server 2003 drivers, and
documentation for your server and its components. For instructions, see Using Your Server Companion DVD.
Gateway Web site
Gateway provides a variety of information on its Web site to help you use your server.
Visit the Gateway Web site at support.gateway.com
•Technical documentation and product guides
•Technical tips and support
•Updated hardware drivers
•Order status
•Frequently asked questions (FAQs)
CHAPTER 1: Checking Out Your Gateway Server
for:
Telephone support
You can access a wide range of services through your telephone, including customer service,
technical support, and information services. For more information, see “Telephone support” on
page 60.
8
CHAPTER2
Setting Up Your Server
• Setting up the hardware
• Protecting from power source problems
• Starting your server
• Setting up the operating system
• Initial hardware settings
9
CHAPTER 2: Setting Up Your Server
Setting up the hardware
To make sure that your working environment is safe:
Caution
Your server comes with a 3-wire AC power cord(s) fitted with the correct
plug style for your region. If the plug(s) does not match the connector on your
surge protector, UPS, or wall outlet, do not attempt to modify the plug(s) in any
way. Use a surge protector, UPS, or wall outlet that is appropriate for the supplied
AC power cord(s).
•Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the back of
the server for cabling and air circulation.
•Use the instructions on your server’s setup poster to set up your hardware.
•Use a grounded (three-prong) surge protector. A surge protector helps protect against AC
power fluctuations. For additional protection from power outages, we recommend that you
use an uninterruptible power supply (UPS).
•Avoid subjecting your server to extreme temperature changes. Do not expose your server
to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by
extreme temperatures is not covered by your warranty. As a general rule, your server is
safest at temperatures that are comfortable for you.
•Keep your server and magnetic media away from equipment that generates magnetic
fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both
diskettes and hard drives. Even a telephone placed too close to the server may cause
interference.
Important
Keep the server boxes and packing material in case you need to ship the
server.
Protecting from power source problems
Surge protectors, line conditioners, and uninterruptible power supplies can help protect your
server against power source problems.
Surge protectors
Caution
High voltages can enter your server through the power cord and the modem and
network connections. Protect your server by using a surge protector. If you have a modem,
use a surge protector that has the appropriate type of modem jack. During an electrical
storm, unplug the surge protector and the modem and network cables.
During a power surge, the voltage level of electricity coming into your server can increase to
far above normal levels and cause data loss or server damage. Protect your server and peripheral
devices by connecting them to a surge protector, which absorbs voltage surges and prevents
them from reaching your server.
When you purchase a surge protector:
•Make sure that the surge protector meets the appropriate product safety certification for
your location, such as Underwriters Laboratories (UL).
•Check the maximum amount of voltage the protector allows to pass through the line. The
lower the voltage, the better the protection for your server.
•Check the energy absorption (dissipation) rating. The higher the energy absorption rating,
the better the protection for your server.
10
Line conditioners
A line conditioner protects your server from the small fluctuations in voltage from an electrical
supply. Most servers can handle this variation, called line noise, without problems. However, some
electrical sources include more line noise than normal. Line noise can also be a problem if your
server is located near, or shares a circuit with, a device that causes electromagnetic interference,
such as a television or a motor.
www.gateway.com
Some surge protectors and uninterruptible power supplies include simple line-conditioning
capabilities.
Uninterruptible power supplies
Use an uninterruptible power supply (UPS) to protect your server from data loss during a total
power failure. A UPS uses a battery to keep your server running temporarily during a power
failure and lets you save your work and shut down your server. You cannot run your server for
an extended period of time while using only the UPS. To buy a UPS, visit accessories.gateway.com
Removing and installing the bezel
To remove and install the bezel:
1Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2If the server is mounted in a cabinet, remove the server from the cabinet. For instructions,
see the instructions that accompanied the rail kit.
3If the bezel door is installed, unlock (if necessary) and open it.
4Open the server case by following the instructions in “Opening the server case” on page 25.
5Close the bezel door, then pull out on the three retaining tabs on the left side of the bezel
to disengage the tabs from the chassis.
.
Retaining tab
Retaining tab
Retaining tab
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CHAPTER 2: Setting Up Your Server
6Swing the bezel out 45° from the front of the case, then disengage the tabs on the right
side of the bezel from the chassis and remove it.
7To reinstall the bezel, align the right side of the bezel with the right side of the chassis at
a 45° angle, then insert the three tabs on the right side of the bezel into the slots in the
chassis.
8Swing the left side of the bezel in to the chassis until the three tabs on the left side of the
bezel snap into place.
9Close the server case by following the instructions in “Closing the server case” on page 26.
Starting your server
Before you start your server for the first time:
•Make sure that the server and monitor are plugged into a power outlet or surge protector
and that the surge protector (if you are using one) is turned on.
Caution
When you connect peripheral devices to the server, make sure that your
server and devices are turned off and the power cords are unplugged.
•Make sure that all cables are connected securely to the correct ports and jacks on the back
of the server.
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To start the server:
1Turn on any peripheral devices connected to the server.
2Press the power button. The power LED turns green.
Power LED
Power button
If nothing happens when you press the power button:
•Make sure that the power cable(s) is plugged in securely and that your surge protector
(if you are using one) is plugged in and turned on.
•Make sure that the monitor is connected to the server, plugged into the power outlet
or surge protector, and turned on. You may also need to adjust the monitor’s brightness
and contrast controls.
•If you cannot find the cause of the power loss, contact Gateway Customer Care. For
more information, see “Getting Help” on page 8.
3The first time you turn on the server, any pre-installed operating system may begin asking
you for configuration settings. See your operating system’s documentation for instructions
on configuring advanced settings for your specific network.
Understanding the power-on self-test
When you turn on your server, the power-on self-test (POST) routine checks the server memory
and components. If POST finds any problems, the server displays error messages. Write down
any error messages that you see, then see “Error messages” on page 61 and “Beep codes” on
page 67 for troubleshooting information.
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CHAPTER 2: Setting Up Your Server
Turning off your server
Every time you turn off your server, first shut down the operating system. You may lose data
if you do not follow the correct procedure.
To turn off the server:
Caution
The power button on the server does not turn off server AC power. To
remove AC power from the server, you must unplug the AC power cords from the
wall outlet or power source. The power cords are considered the disconnect device
to the main (AC) power.
1See the operating system’s documentation or online help for instructions on shutting down
the operating system. Whenever possible, you should use the operating system’s shut
down procedure instead of pressing the power button.
2If your server did not turn off automatically, press the power button.
- OR Press the reset button to reset the server.
Setting up the operating system
If you ordered your server with the operating system already installed by Gateway, in most cases
it is completely installed and the basic settings are already configured. The Windows Small
Business Server operating system may require additional installation, depending on the version
you ordered. See your operating system’s documentation for instructions on completing the
installation or configuring advanced settings for your specific network.
If you are installing an operating system because it was not already installed by Gateway, see
the appropriate installation guide for instructions.
Initial hardware settings
Your server comes from the manufacturer with the correct initial hardware settings to operate
your server as configured. However, you might want to change settings to reflect a tasking
change, a change in security requirements, or the addition of new resources to your server.
You can change general hardware settings by using the BIOS Setup utility. For information on
the BIOS Setup utility, see “Using the BIOS Setup Utility” on page 53. For information on BIOS
settings, see “BIOS Settings” on page 87.
14
CHAPTER3
Maintaining Your Server
• Caring for your server
• Preparing for system recovery
• System administration
• Identifying your server
• Updating the baseboard management controller
firmware
• Using your Server Companion DVD
15
CHAPTER 3: Maintaining Your Server
Caring for your server
To extend the life of your server:
•Be careful not to bump or drop your server.
•When transporting your server, we recommend that you put it in the original packaging
materials.
•Keep your server and magnetic media away from equipment that generates magnetic
fields, such as unshielded speakers.
•Avoid subjecting your server to extreme temperatures. Do not expose your server to
heating ducts or other heat-generating objects. Damage caused by extreme temperatures
is not covered by your warranty. As a general rule, your server is safest at temperatures
that are comfortable for you.
•Keep all liquids away from your server. When spilled onto server components, almost any
liquid can result in extremely expensive repairs that are not covered under your warranty.
•Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms
and can cause the server to overheat.
Cleaning your server
Keeping your server clean and the vents free from dust helps keep your server performing at
its best. Your server cleaning kit could include:
•A soft, lint-free cloth
•Glass cleaner
•An aerosol can of air with a narrow, straw-like extension
•Isopropyl alcohol
•Cotton swabs
•A tape drive cleaning cartridge (if a tape drive is installed)
•A CD drive cleaning kit
Cleaning tips
War ning
When you shut down your server, the power turns off, but some electrical
current still flows through your server. To avoid possible injury from electrical shock,
unplug the power cord and all other cables connected to the server.
•Always turn off your server and other peripheral devices before cleaning any components.
•Use a damp, lint-free cloth to clean your server and other parts of your server system. Do
not use abrasive or solvent cleaners because they can damage the finish on components.
•Keep the cooling vents free of dust. With your server turned off and unplugged, brush the
dust away from the vents with a damp cloth, but be careful not to drip any water into
the vents.
Cleaning the keyboard
You should clean the keyboard occasionally by using an aerosol can of air with a narrow,
straw-like extension to remove dust and lint trapped under the keys.
If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to
let the liquid drain. Let the keyboard dry completely before trying to use it again. If the keyboard
does not work after it dries, you may need to replace it. Keyboard damage resulting from spilled
liquids is not covered by your warranty.
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Cleaning the screen
Caution
The computer screen is made of specially coated glass and can be scratched or
damaged by abrasive or ammonia-based glass cleaners.
If your computer screen is an LCD, use only a damp, soft cloth to clean it. Never spray water
directly onto the screen.
- OR If your computer screen is not an LCD, use a soft cloth dampened with glass cleaner to clean
the screen. Never spray cleaner directly onto the screen.
Cleaning the tape drive
If you use a tape drive to back up your files, regular maintenance will lengthen the life of the
drive. To maintain the drive’s reliability:
•Clean the drive monthly with the cleaning cartridge included with the drive.
•Remove the tape from the drive whenever the drive is not in use.
Preparing for system recovery
If your system files are corrupted, you may not be able to start the server from the hard drive.
Use the Server Companion DVD to start the server and attempt to fix the problem.
Recording the BIOS configuration
To help keep track of your custom changes to BIOS settings and to prepare for system recovery,
you should record your BIOS configuration after you have your server set up and working.
To record your BIOS configuration:
1Print the appendix for “BIOS Settings” on page 87.
2Restart your server, then press F2 when the Gateway logo screen appears during startup.
The BIOS Setup utility opens.
3Record the BIOS settings on your printout.
System administration
Gateway Systems Manager
Gateway Systems Manager (GSM) lets you manage multiple computers on a Windows network
from a single window, then implement commands and policies across the network with a single
action. With Gateway Systems Manager, you can run system management tasks which are
triggered by certain events or conditions.
For more information, refer to the Gateway Baseboard Management Controller (BMC) User Guide
at support.gateway.com
information in the program’s online help.
(by selecting this server from the list). You can also find additional
17
Server security
CHAPTER 3: Maintaining Your Server
Locking the server
To lock the server:
1Remove the bezel lock keys from the inside of the bezel, then snap on the bezel. The handles
must be installed for the bezel to snap on. For instructions, see “Removing and installing
the bezel” on page 11.
2Insert the key into the lock and rotate it ¼ turn clockwise. To unlock it, rotate the key ¼
turn counter-clockwise.
Using BIOS security passwords
To prevent unauthorized use of the server, you can set server startup passwords. Set an
administrator password to prevent unauthorized access to the BIOS Setup utility.
To set the BIOS security passwords:
1Restart your server, then press F2 when the Gateway logo screen appears during startup.
The BIOS Setup utility opens.
2Select the Security menu.
3Select Change Administrator Password.
4Type the password and press ENTER, then type it again and press ENTER.
5Save your changes and close the BIOS Setup utility.
To remove a BIOS security password:
1Restart your server, then press F2 when the Gateway logo screen appears during startup.
The BIOS Setup utility opens.
2Select the Security menu, then select the password to remove.
3Enter the current password, then press ENTER.
4For the new password, leave the password field blank, then press ENTER. The password is
removed.
Tip
Passwords can also be cleared using jumpers on the system board. For
instructions, see “Resetting BIOS passwords” on page 57.
Identifying your server
While you are working on a cabinet that contains several slim servers, it can be difficult to keep
track of which server or servers you are currently working on. The ID indicator is a yellow LED
(front) or a blue LED (back) that you can turn on to help you locate the correct server. For the
System ID indicator to turn on, the server does not need to be turned on, but it does need to
be plugged in.
To turn on the ID LED:
1Press the ID button on the front panel of the server. The yellow ID LED (front) and the blue
ID LED (back) turn on. For the location of these LEDs, see “LED information” on page 7.
2To turn off the indicator, press the ID button.
18
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Updating the baseboard management controller
firmware
The baseboard management controller (BMC) performs several system management functions
such as:
•Monitoring server components (FRU) and sensor data records (SDR) (the information
provided depends on the option selected)
•Managing non-volatile storage for the system event log and sensor data records
•Interfacing with the emergency management port to send alerts and interact with remote
management systems
•Fault resilient booting (the extent depends on the option selected)
You should update the BMC firmware when Gateway Customer Care has instructed you to update
it.
To update the BMC firmware:
1Download the BMC firmware zip file from support.gateway.com.
2Read the release notes for the firmware update.
3Follow the instructions on the Web site or in the readme.txt file in the downloaded zip file
to update the firmware.
4When the BMC update is complete, reboot your server.
Using your Server Companion DVD
You can use your Server Companion DVD to:
•Install hardware drivers
•Install programs
•View server documentation
Server Companion DVD contents
The Server Companion DVD is a tool you can use to help maintain your server. The DVD contains:
•Computer and component documentation
•Drivers and utilities for servers running Windows 2003 Server
Viewing documents
The DVD contains documents for your server and for some optional components. You can view
the documents with the Acrobat® Reader® version 4.0 and above.
To view documents:
1Insert the Server Companion DVD into the DVD drive on a computer running the Windows
operating system. The Gateway Application and Driver Recovery window opens.
- OR -
If the window does not open, run the file Runmenu.exe on the DVD.
2Click Documentation. The server document list opens.
3Click the title of the document you want to view. The document opens.
4To access files manually, open the Docs\Manuals folder on the Server Companion DVD.
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CHAPTER 3: Maintaining Your Server
To install Acrobat Reader 7:
•Click the link for Acrobat on the Documentation page.
- OR -
Run Docs\Reader\app21279\Setup.exe from the Server Companion DVD.
Installing drivers and programs
Important
The Server Companion DVD’s Gateway Application and Driver Recovery utility works
only in Windows operating systems.
You can install drivers and programs directly onto the server by using the Server Companion
DVD. You can also extract drivers onto diskette from the DVD at any Windows workstation.
To install drivers and programs at the server:
1Insert the Server Companion DVD into your server’s DVD drive. The Gateway Application
and Driver Recovery window opens.
- OR -
If the window does not open automatically, run the file Runmenu.exe on the DVD.
A list of programs and drivers that you can install appears in the Drivers and Application
Recovery list.
2Click the program or driver you want to install, then click Install. Follow any on-screen
instructions.
To access the files manually, open the Drivers folder on the Server Companion DVD, then
open the appropriate subfolder.
To extract drivers and programs to diskettes:
1Insert the Server Companion DVD into your server’s DVD drive. The Gateway Application
and Driver Recovery window opens.
- OR -
If the window does not open automatically, run the file Runmenu.exe on the DVD.
2Click Extract Drivers.
3Click your server model and server operation system at the right of the window, then click
Search. A list of programs and drivers that you can create diskettes for appears in the
Drivers and Application Recovery list.
4Click the program or driver you want to extract, then click Extract. Follow any on-screen
instructions.
To access the files manually, open the Drivers folder on the Server Companion DVD, then
open the appropriate subfolder.
Booting the Server Companion DVD
Important
Although the Server Companion DVD is bootable, it does not include network
operating system files and is not intended to restore your operating system.
By booting the Server Companion DVD you can re-install the Operating System, repair applications
and drivers, or exit to the command prompt.
To boot to this DVD:
1With your server turned on, insert the Server Companion DVD into the DVD drive.
2Restart your server. A message appears asking you to select an option.
20
www.gateway.com
3Press any key to boot from the DVD. The Gateway Options Main Menu appears.
4Follow any on-screen instructions.
You can use the options in this menu to reformat your hard drive, create mass-storage
driver disks, or reload Windows and selected applications.
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CHAPTER 3: Maintaining Your Server
22
CHAPTER4
Installing Components
• Preparing to install components
• Preventing static electricity discharge
• Opening the server case
• Closing the server case
• Installing and removing drives
• Installing memory
• Installing and removing PCI expansion cards
• Replacing system fans
• Replacing or adding a processor
• Replacing a power supply module and power board
• Replacing the hot-swap backplanes
• Replacing the CMOS battery
• Replacing the system board
23
CHAPTER 4: Installing Components
Preparing to install components
Selecting a place to work
Work on your server in an area that:
•Is clean (avoid dusty areas).
•Is a low-static environment (avoid carpeted areas).
•Has a stable surface on which to set your server.
•Has enough room to place all of your server parts.
•Is near a grounded outlet so you can test your server after installation.
•Is near a telephone (in case you need help from Gateway Customer Care). The telephone
must be directly connected to a telephone jack and cannot be connected to your server.
Gathering the tools you need
Tip
Blue latches, thumbscrews, or connectors indicate tool-less components.
Green latches and connectors indicate hot-swappable components.
Some tools and supplies that you may need to work on your server are:
•A notebook to take notes
•A Phillips screwdriver
•A small flat-blade screwdriver
•Small containers to store various types of screws
•A grounding wrist strap (available at most electronic stores)
Getting Help
If you have questions about performing any of these procedures, contact Gateway Customer
Care. For more information, see “Getting Help” on page 8.
Preventing static electricity discharge
War ning
To avoid exposure to dangerous electrical voltages and moving parts, turn off your
server and unplug the power cords and modem cable before opening the server case.
The components inside your server are extremely sensitive to static electricity, also known as
electrostatic discharge (ESD).
Before working with server components, follow these guidelines:
War ning
To prevent risk of electric shock, do not insert any object into the vent holes
of the power supply.
•Turn off the server, then unplug the power cords and all other cables.
•Press the power button to drain any residual power from the server.
•Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare
metal part of the server. You can also touch a bare metal surface on the back of the server
with your finger.
Caution
ESD can permanently damage electrostatic discharge-sensitive components
in the server. Prevent ESD damage by following ESD guidelines every time you open
the server case.
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•Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.
•Avoid working on the server when your work area is extremely humid.
•Remove components from their antistatic bags only when you are ready to use them. Do
not lay components on the outside of antistatic bags because only the inside of the bags
provide electrostatic protection.
•Always hold expansion cards by their edges or their metal mounting brackets. Avoid
touching the edge connectors and components on the cards. Never slide expansion cards
or components over any surface.
Opening the server case
Caution
For correct cooling and air flow, always reinstall the cover before you turn on the
server. Operating the server without the cover in place will cause the server to overheat.
Because the components inside your server are extremely sensitive to static electricity, make
sure that you follow the instructions at the beginning of this chapter to avoid static electricity
damage.
War ning
This server may have two power cords. To disconnect internal AC power, you must
unplug both power cords.
To open the server:
1Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2If the bezel is installed, unlock and open it.
3If the server is mounted in a cabinet, remove the server from the cabinet. For instructions,
see the instructions that accompanied the rail kit.
4Place the server on a stable, non-skid surface.
5Unlock the case cover lock on the front panel of the case.
Case cover lock
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CHAPTER 4: Installing Components
6Loosen the two thumbscrews (1) on the back of the cover.
7Slide the cover (2) toward the back of the case, then remove it from the case.
Closing the server case
To close the server case:
1Make sure that all of the internal cables are arranged inside the case so they will not be
pinched when you close the case.
2Place the cover on the side of the case, then slide it forward until it snaps into place.
3Tighten the two thumbscrews to hold the cover in place.
4Lock the case cover lock on the front panel of the case, then close the bezel.
5Reconnect the power cords and all other cables.
Installing and removing drives
Your server’s basic configuration includes one optical drive and as many as 10 3.5-inch SATA or
SAS hot-swap hard drives. You can also add an optional diskette drive.
As you prepare to install drives, remember:
•Before you install a drive, see the drive’s documentation for information on configuring
the drive, setting drive jumpers, and attaching cables.
•You may need to configure the drives you install using the BIOS Setup utility. Press F2 at
startup to open the BIOS Setup utility.
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Removing and installing an optical drive
Caution
The optical drive is not hot-swappable. Before installing or removing the drive, make
sure that power is turned off and the power cord(s) is unplugged.
To remove and install an optical drive:
1Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2Follow the instructions in “Opening the server case” on page 25.
3Unlock the bezel (if necessary) and remove it by pulling it from the chassis.
4Remove the data and power cables from the back of the optical drive.
5If you are removing the optical drive from the tower configuration, rotate the release latch
(1) counter-clockwise and pull the optical drive (2) out of the chassis.
Important
The hard drive carriers shown in these illustrations may look different than
the actual hard drive carriers in your server.
- OR If you are removing the optical drive from the rack configuration, press the release tab
(1) marked “PUSH” and pull the optical drive (2) out of the chassis.
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CHAPTER 4: Installing Components
6Remove the four screws (3) from the sides of the optical drive.
7Install the four screws (1) you removed in the previous step on the sides of the new optical
drive.
8Push the optical drive into the case until it clicks into place.
9Attach the 44-pin optical drive cable and the power cable to the back of the optical drive.
10Reinstall the bezel, if required, by snapping it into place on the front of the chassis.
11Follow the instructions in “Closing the server case” on page 26.
12Reconnect all power cords and peripheral device cables, then turn on the server.
Removing and installing a hard drive
Important
Gateway tests and verifies the operation and compatibility of the drives it sells.
Especially in a hot-swap or mission-critical environment, additional or replacement drives
must conform to Gateway standards.
Use this procedure to add or replace a hard drive in a hot-swap bay. Your server supports as
many as ten 1-inch high, 3.5-inch hot-swap SATA and SATA II hard drives or ten 1-inch high,
3.5-inch hot-swap SAS hard drives. You can purchase additional drives through your Gateway
Sales or Customer Care representative.
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Channel 0 hot-swap hard
Channel 1 hot-swap hard
drive cage
drive cage
To remove and install a hot-swap hard drive:
Caution
Before you remove a failed drive, use the appropriate software and utilities
installed on the server to stop all activity on the failed drive. Instructions for using
the software are provided by the software manufacturer. Failure to do so may
destroy the data on the drive.
1Pull the release lever on the hard drive carrier out, then pull the drive assembly (3) straight
out of the server.
Important
The hard drive carriers shown in these illustrations may look different than
the actual hard drive carriers in your server.
2If you are replacing a hard drive, remove the four screws that secure the old hard drive
to the drive tray, then remove the drive from the tray.
- OR If you are adding a hard drive, remove the four screws that secure the dummy hard drive
to the drive tray, then remove the dummy hard drive from the tray.
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CHAPTER 4: Installing Components
3Using the four screws you removed, install the new hard drive into the drive tray.
Screw
Screw
Screw
Screw
4Make sure that the tray’s release lever is open, then slide the new drive fully into the empty
hot-swap drive bay and push the lever back into place.
Filling empty drive bays
Empty drive bays in the server must be filled by drive trays with dummy hard drives installed.
With the bezel removed, install the appropriate carrier, then replace the bezel by snapping it
into place on the front of the server. Dummy hard drives are included with your server and are
installed in unused drive bays.
Installing the optional diskette drive
Caution
The diskette drive is not hot-swappable. Before installing or removing the drive,
make sure that power is turned off and the power cord(s) is unplugged.
To install the optional diskette drive:
1Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2Follow the instructions in “Opening the server case” on page 25.
3Unlock the bezel (if necessary) and remove it by pulling it from the chassis.
4Push the diskette drive bay cover (EMI shield) (1) in from the front of the server.
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Important
The hard drive carriers shown in these illustrations may look different than
the actual hard drive carriers in your server.
5Push the diskette drive tray (2) into the chassis from the front and secure it with the four
screws (3) included in the optional diskette drive kit.
6Align the diskette drive with the two clips on the side of the diskette drive carrier (4), then
press the diskette drive (5) down firmly until it snaps into place.
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CHAPTER 4: Installing Components
7Secure the diskette drive into the carrier with the two screws (6) included in the optional
diskette drive installation kit.
8Push the diskette drive assembly into the drive bay until it snaps into place.
9Connect the data and power cables to the back of the diskette drive.
10Reinstall the bezel, if required, by snapping it into place on the front of the chassis.
11Follow the instructions in “Closing the server case” on page 26.
12Reconnect all power cords and peripheral device cables, then turn on the server.
Installing memory
Caution
Use only 667 Mhz compliant, 240-pin, SDRAM registered ECC, DIMM memory
modules.
Your server supports from 512 MB to 32 GB of total memory with fully-buffered (FB-DIMM)
support. Supported DIMM sizes include 512 MB, 1 GB, 2 GB, and 4 GB.
The BIOS configures the memory controller to run in single-channel, dual-channel, or
four-channel mode. Memory Mirroring and Memory Sparing can be enabled in the BIOS setup
menu (see “Using the BIOS Setup Utility” on page 53).
Memory slots
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Caution
All DIMMs installed must be the same speed. Do not install more than four dual rank
DIMMs or the BIOS will generate a memory configuration error.
DIMM banks must be populated using the following guidelines:
1Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2Follow the instructions in “Opening the server case” on page 25.
3Pull the plastic tabs (1) away from the sides of the memory module slot. If you are replacing
a memory module, lift the old module (2) out of the slot.
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4Align the notch on the new module with the notch in the memory module slot, then press
the module firmly into the slot. The tabs on the sides of the memory slot should secure
the memory module automatically.
5Follow the instructions in “Closing the server case” on page 26.
6Turn on the server and open the BIOS setup utility. Verify the System Memory listed in
the Main menu. When you exit the BIOS setup utility make sure that the operating system
completely loads. If you receive an error, see “Installing memory” on page 32.
Installing and removing PCI expansion cards
The system board provides one PCI-E x16 with x8 speed, two PCI-E x8 with x4 speed, two PCI-X
64-bit/66 MHz, and one PCI 32-bit/33 MHz expansion slots.
Removing and installing a PCI card
Caution
PCI expansion cards are not hot-swappable. Before installing or removing a PCI card,
make sure that power is turned off and the power cords are unplugged.
To remove and reinstall a PCI expansion card:
1Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2Follow the instructions in “Opening the server case” on page 25.
3If you are removing and installing a full-length card, press the clips (1) on the card guide
tab, then rotate the card guide tab (2) up to release the PCI expansion cards. Otherwise,
go the next step.
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CHAPTER 4: Installing Components
Caution
Do not touch the contacts on the bottom part of the expansion card.
Touching the contacts can cause electrostatic damage to the card.
4Press down on the top of the expansion card latch (3) for the PCI expansion card you are
removing, then rotate the latch up (4) to release the card.
5Gently remove the PCI card from the card slot, then lift the PCI card out of the chassis.
Caution
Make sure that you only plug a PCI-X expansion card into the PCI-X slot.
Plugging a PCI-X expansion card into a PCI slot may damage the PCI-X card.
6Position the new PCI expansion card over the PCI slot, then press the PCI expansion card
into the PCI slot.
7From the back of the server, push the expansion card latch in to the locked position.
8If you opened the card guide initially, rotate the card guide tab down to the locked position.
9Follow the instructions in “Closing the server case” on page 26.
10See the card’s documentation for software installation instructions.
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Replacing system fans
This server contains two system fans seated in a fan cage on the fan board. These fans maintain
the ideal temperature for the system board, backplane, and disk drives. If one fan fails, the speed
of the other fan increases. After the failed fan is replaced, the other fan may revert to its normal
speed.
Important
The hard drive carriers shown in these illustrations may look different than the actual
hard drive carriers in your server.
Important
The system fans are hot-swappable and can be replaced without turning off your
server.
Fan cage
To replace a system fan:
1Follow the instructions in “Opening the server case” on page 25, but do not turn off the
server.
2Determine which fan needs to be replaced by noting which fan has an orange LED turned
on.
3Squeeze the two clips on the sides of the fan (1) together to release it, then lift it out of
the fan cage.
4Insert the replacement fan into the fan cage until it clicks into place.
5Follow the instructions in “Closing the server case” on page 26.
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CHAPTER 4: Installing Components
Replacing the fan cage and fan board
To replace the fan cage and the fan board:
1Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2Follow the instructions in “Opening the server case” on page 25.
3Remove the system fans by following the instructions in “To replace a system fan:” on
page 37.
4Loosen the two screws (2) on the sides of the fan cage, then lift the fan cage (3) out of
the chassis.
5Remove the cables from the fan board.
6Loosen the thumbscrew (4) holding the fan board in the chassis.
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7Slide the fan board away from the power supply (5), then remove it from the chassis (6).
8Place the new fan board on the standoffs in the chassis, then slide it toward the power
supply to lock it down.
9Tighten the thumbscrew to secure the fan board in place.
10Connect the cables to the fan board.
11Place the fan cage on the fan board, then tighten the two screws (previously loosened)
to secure the fan cage in place.
12Insert the fans into the fan cage until they click into place.
13Follow the instructions in “Closing the server case” on page 26.
Replacing or adding a processor
War ning
Processors and heat sinks may be hot if the computer has been running. Before
replacing a processor or heat sink, allow them to cool for several minutes.
The server is compatible with as many as two Intel® Xeon™ DP (Dual Core) 5000 series processors
with a 667/1066/1333 MHz front side bus speed and a processor speed of 3.0 MHz or faster.
The server automatically detects the processors each time you turn it on. Whenever you install
new processors, you should first install the most current version of the BIOS. For instructions,
see “Updating the BIOS” on page 54.
Caution
A heat sink must be installed on the processor. Installing a processor without a heat
sink could damage the processor.
Important
If you install two processors onto the system board, the processors must be the
same speed, revision, core voltage, and bus speed.
To replace a processor:
Important
You must have a processor in the Processor 1 socket, or your server will
not start.
If you are upgrading your server from one processor to two, you may need to
reconfigure your operating system so it can recognize the additional processor.
For instructions, see your operating system’s documentation.
1Install the most current BIOS version. For instructions, see “Updating the BIOS” on page 54.
2Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
3Follow the instructions in “Opening the server case” on page 25.
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CHAPTER 4: Installing Components
4Push down, then pull out and up on the two heatsink retention levers (1) and move them
out of the way (2).
Caution
The heat sink has Thermal Interface Material (TIM) on the bottom. Be careful
not to damage this material when you remove the heat sink from the processor.
If removing the heat sink also pulls the processor out of the processor socket, the
processor could be damaged.
5Remove the heatsink (3) from the processor.
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6Unlock the load lever (1) and lift it up, then open the load plate (2) to release the processor.
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7Lift the processor (3) out of the socket and place it in a static-free bag or case for storage.
Caution
The processor only fits the socket when oriented as indicated. Do not force
the processor into the socket to avoid bending the pins or damaging the processor.
If the processor does not fit completely, check its orientation and check for bent
pins.
8Insert the new processor into the socket, making sure that the gold triangle on the corner
is situated as shown in the following illustration.
9When the processor is oriented correctly and in place, press it firmly into the socket, rotate
the load plate into place, and push down the load lever until it clicks into place.
Caution
The heatsink has Thermal Interface Material (TIM) located on the bottom of
it. Use caution when you unpack the heatsink so you do not damage the TIM. If
you are reusing the original heatsink, make sure that the TIM on the bottom of
the heatsink is not damaged. If the TIM is damaged, you should apply new TIM
to the bottom of the heatsink.
10Place the heatsink on the installed processor, aligning it so that it fits squarely in the
heatsink socket.
11Push down the heatsink retaining levers and lock them under the retaining hooks on the
heatsink socket.
12Follow the instructions in “Closing the server case” on page 26.
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CHAPTER 4: Installing Components
Replacing a power supply module and power
board
Caution
Thepower supplies in this server contain no user-serviceable parts. Only a qualified
computer technician should service the power supplies.
Your server comes with 3-wire AC power cords fitted with the correct plug style for your
region. If this plug does not match the connector on your surge protector, UPS, or wall
outlet, do not attempt to modify the plug in any way. Use a surge protector, UPS, or wall
outlet that is appropriate for the supplied AC power cords.
Your server uses as many as two 725 W hot-swappable power supply modules (optional). If your
server has both power supply modules installed, the modules act as redundant, hot-swappable
power supplies. If one of the two power supplies fails, the other power supply supports the server
while you replace the failed power supply. You do not need to turn off the server or disconnect
peripheral devices to replace a failed redundant power supply.
If your server is only equipped with a single power supply (standard), the server must be turned
off and the AC power cord removed before replacing it.
To replace a power supply module:
1If your server is equipped with more than one power supply module, determine which
power supply module has failed (the LED on the power supply will be orange).
2If your server has only one power supply module installed, make sure that you turn off
the server, then unplug the power cord before continuing.
- OR If your server has two power supply modules installed, you do not need to turn off the
power to the server before continuing.
3Press down on the retaining clip (1) on the power supply to release the power supply
module (2) from the chassis.
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4Pull the power supply module straight out of the server with the handle. It may take
considerable force to remove.
5Push the new power supply module into the server, with the retaining clip on the top,
until it clicks into place.
6Reconnect the AC power cord for the new power supply module.
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Adding an additional power supply module
Important
The dummy power supply can be removed and the additional power supply installed
with the server turned on.
Because only one power supply (which can support the whole server) is normally shipped with
the server, if you want to add a second power supply module, the dummy power supply must
be removed to make room for it.
To add an additional power supply module:
1Loosen the thumbscrew (1) holding the dummy power supply in the chassis, then use the
finger recesses to pull the dummy power supply (2) out of the chassis.
Caution
If you remove either of the power supplies for any reason, you must install
a dummy power supply to ensure proper airflow and cooling.
2Push the new power supply module into the server, with the retaining clip on the top,
until it clicks into place.
3Connect the AC power cord for the new power supply module.
Replacing the power distribution board
To replace the power distribution board:
1Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2Follow the instructions in “Opening the server case” on page 25.
3Remove the power supply modules by following the instructions in “Replacing a power
supply module and power board” on page 42.
4Set the case on its side to make it easier to work on.
5Disconnect the main power, CPU power, backplane power, I
cables. See “System board” on page 5 for the location of the connectors on the system
board.
2
C power, and midplane power
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CHAPTER 4: Installing Components
6Loosen the thumbscrew (1) holding the power distribution board in place, then slide the
power distribution board (2) away from the side of the chassis to release it.
7Lift the power distribution board (3) out of the chassis.
Important
Make sure that the power supply cable box is connected to the power supply
connector(s) on the power supply(ies).
8Align the new power distribution board with the power supply cage and the standoffs,
then push it down onto the standoffs.
9Slide the power distribution board toward the side of the chassis, then tighten the
thumbscrew to secure it to the chassis.
10Reconnect the power cables. See “System board” on page 5 for the location of the
connectors on the system board.
11Set the case upright, if required.
12Reinstall the power supply modules by following the instructions in “Replacing a power
supply module and power board” on page 42.
13Follow the instructions in “Closing the server case” on page 26.
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Replacing the hot-swap backplanes
Caution
The hot-swap backplane is not hot-swappable. Before removing or replacing the
backplane, you must first turn off the server and all peripheral devices attached to the
server, and remove the AC power cord(s) from the power supply or wall outlet.
To replace the hot-swap backplanes:
1Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2Follow the instructions in “Opening the server case” on page 25.
3Unlock the bezel (if necessary) and remove it by pulling it straight off the front of the server.
4Remove all of the hot-swap drive carriers from the server and make note of which bay
you remove each drive from. For instructions, see “Removing and installing a hard drive”
on page 28.
5Lay the chassis on its side to make it easier to work on.
6Remove the system fans following the instructions in “Replacing system fans” on page 37.
7Disconnect all cables from the backplanes.
8Rotate the release latch (1) counter-clockwise, then pull the hard drive cage (2) out of the
chassis.
Caution
Pressing or pulling on any components on the backplane could result in
damage to the backplane.
Caution
Make sure you do not pinch, bind, or damage any cables as you install the
backplane.
9Loosen the thumbscrew (3) holding the backplane on the back of the hard drive cage, then
slide the backplane (4) down to disengage the locking tabs.
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CHAPTER 4: Installing Components
10Remove the backplane and place it in a static-free bag for storage.
11Holding the new backplane by the edges only, align it with the locking tabs on the hard
drive cage, then place it on the locking tabs and slide it up.
12Tighten the thumbscrew to secure the backplane to the hard drive cage.
13Slide the hard drive cage back into the opening in the front of the chassis until it clicks
into place.
14Reconnect all cables to the backplane.
Connect to Mezzanine Board
15Replace the system fans by following the instructions in “Replacing system fans” on
page 37.
16Set the chassis upright, if necessary.
17Follow the instructions in “Closing the server case” on page 26.
18Reinstall the hot-swap drives back into the server. Make sure that you install the drives
into the same bays you removed them from in Step 4. For instructions see “Removing and
installing a hard drive” on page 28.
19Replace the bezel by snapping it into place on the front of the server.
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Installing and removing a mezzanine board
This server has two types of optional mezzanine boards. They include a 2-channel SAS mezzanine
board and a 2-channel SAS mezzanine board with RAID and battery backup.
To install an optional mezzanine board:
1Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2Follow the instructions in “Opening the server case” on page 25.
3Set the chassis on its side to make it easier to work on.
4Determine which connector the mezzanine board fits (PCI-E or PCI-X) and position the board
accordingly.
5Align the holes on one side of the board with the plastic standoffs (1) and the mezzanine
board slot.
6Push down on the board (2) to seat it in the mezzanine board slot and onto the plastic
standoffs until the retaining tabs snap into place.
7Plug one end of a mini-SAS cable into one connector on the mezzanine board and the other
end into the mini-SAS connector on the hot-swap backplane.
The cable from the first mini-SAS connector (port 0-3) on the mezzanine board should be
connected to the mini-SAS connector on the backplane of the top cage (Cage #0), and the
cable from the second mini-SAS connector (port 4-7) on the mezzanine board should be
connected to the mini-SAS connector on the backplane of the bottom cage (Cage #1)
Connect to Mezzanine Board
8Return the chassis to its upright position, if necessary.
9Follow the instructions in “Closing the server case” on page 26.
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CHAPTER 4: Installing Components
To remove a mezzanine board:
1Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2Follow the instructions in “Opening the server case” on page 25.
3Set the chassis on its side to make it easier to work on.
4Remove the cables from the mezzanine board.
5Push aside the plastic retaining tabs (1) and pull the mezzanine board (2) straight up and
out of the mezzanine board slot.
6Return the chassis to its upright position, if necessary.
7Follow the instructions in “Closing the server case” on page 26.
Replacing the CMOS battery
War ning
Danger of explosion if battery is incorrectly replaced. Replace only with the same
or equivalent type recommended by the manufacturer. Dispose of or recycle used batteries
by taking them to a hazardous waste facility. Follow all local regulations for correct battery
disposal.
If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when
you turn off the server, replace the CMOS battery with an equivalent battery.
To replace the battery:
1Print the appendix for BIOS Settings in this guide.
2Restart your server, then press F2 when the Gateway logo screen appears during startup.
The BIOS Setup utility opens.
3Record the BIOS settings on your printout, then close the utility.
4Turn off your server, then follow the instructions in “Preventing static electricity discharge”
on page 24.
5Follow the instructions in “Opening the server case” on page 25.
6Set the chassis on its side to make it easier to work on.
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7Locate the old battery on the system board and note its orientation. You will need to install
the new battery the same way.
8Push the battery retention clip away from the battery until the battery lifts up, then remove
the old battery. You can use a screwdriver to help lift the battery.
9Make sure that the positive (+) side of the new battery is facing the correct direction, then
press the new battery into the socket until it snaps into place.
10Return the chassis to its upright position, if necessary.
11Follow the instructions in “Closing the server case” on page 26.
12Turn on your server, then press F2 when the Gateway logo screen appears during startup.
The BIOS Setup utility opens.
13Restore any BIOS settings that you wrote down in Step 3.
14Save all your settings and close the BIOS Setup utility.
Replacing the system board
To replace the system board:
1Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2Follow the instructions in “Opening the server case” on page 25.
3Set the server on its side to make it easier to work on.
4Remove the PCI expansion cards by following the instructions in “Installing and removing
PCI expansion cards” on page 35.
5Remove the memory modules by following the instructions in “Installing memory” on
page 32.
6Remove the heat sinks and processors by following the instructions in “Replacing or adding
a processor” on page 39.
7Disconnect all cables from the system board, noting their locations and orientation. (You
will reconnect the cables after you install the new board.)
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CHAPTER 4: Installing Components
8Loosen the two thumbscrews (2) that secure the system board to the server.
1
2
1
1
9Slide the system board toward the front of the server until it is free of the six retaining
standoffs (1), then lift the board from the chassis.
10Place the old system board in a static-free bag for storage.
1
1
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11Insert the new system board into the chassis, align it with the six retaining standoffs, then
slide the board toward the back of the case so the board is held by the standoffs.
Make sure that the three clips marked in the following illustration end up on top of the
management port, the dual NIC connector, and the dual USB port. Otherwise the system
board cannot be installed correctly.
Clips
12Tighten the two system board thumbscrews you loosened in Step 8.
13Connect the cables you removed in Step 7
14Reinstall the memory by following the instructions in “Installing memory” on page 32.
15Replace the processor(s) and heatsink(s) by following the instructions in “Replacing or
adding a processor” on page 39.
16Reinstall the PCI expansion cards by following the instructions in “Installing and removing
PCI expansion cards” on page 35.
17Return the chassis to its upright position, if necessary.
18Close the server case by following the instructions in “Closing the server case” on page 26.
19Turn on your server, then press F2 when the Gateway logo screen appears during startup.
The BIOS Setup utility opens.
20Check BIOS settings to make sure that they detect the server’s new hardware, then save
your changes (if any) and close the BIOS Setup utility.
21If your server does not start after installing the new system board, contact Gateway
Customer Care. For more information, see “Getting Help” on page 8.
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CHAPTER5
Using the BIOS Setup Utility
• Opening the BIOS Setup utility
• Updating the BIOS
• Recovering the BIOS
• Resetting the BIOS
• Updating and recovering the BMC
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CHAPTER 5: Using the BIOS Setup Utility
Opening the BIOS Setup utility
Caution
The options in the BIOS Setup utility have been set at the factory for optimal
performance. Changes to these settings will affect the performance of your server.
Before changing any settings, write them down in case you need to restore them later.
You can record the settings on a printout of this guide’s appendix for “BIOS Settings” on
page 87.
The BIOS Setup utility stores basic settings for your server. These settings include basic hardware
configuration, resource settings, and password security. These settings are stored and saved even
when the power is off.
To open the BIOS Setup utility:
1Restart your server, then press F2 when the Gateway logo screen appears during startup.
The BIOS Setup utility opens.
When you select menu items, the Item Specific Help box on the right side of the screen
displays specific information about the selection. The command bar across the bottom of
the screen shows the keys you press to access help, navigate through the menus, and
perform other tasks.
2Select one of these menus:
•Main gives you access to basic information and settings related to your server’s
hardware and configuration.
•Advanced gives you access to information and settings for PCI, peripheral devices,
memory, and the chipset.
•Boot gives you access to information and settings for startup features and startup
sequences.
•Security gives you access to settings related to system access passwords. For more
information, see “Server security” on page 18.
•Server gives you access to settings for system management, console redirection, event
log configuration, and fault-resilient boot settings.
•Exit gives you access to options for closing the BIOS Setup utility.
Updating the BIOS
If you need a new version of the BIOS, you can download the BIOS update from Gateway, then
install the new version from a diskette.
To update the BIOS:
1Print the appendix for “BIOS Settings” on page 87.
2Restart your server, then press F2 when the Gateway logo screen appears during startup.
3Record any custom BIOS settings on your printout.
4Download the BIOS update files from support.gateway.com.
5Follow the instructions on the Web site or the readme.txt file in the downloaded zip file
to update the BIOS.
6After you have updated the BIOS, restart your server and load the default BIOS values.
7Enter any custom BIOS settings you recorded in Step 3, then save your changes and close
the BIOS Setup utility.
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Recovering the BIOS
If you encounter a problem while you are updating the BIOS, such as a power outage, the BIOS
update may not be successful. If the system continues to try to boot from the new, corrupted
BIOS, you can manually recover the old BIOS so you can try another update. Also, if the ROM
image is damaged the system automatically enters recovery mode and updates the system ROM,
without the boot block.
Important
This method does not work if the keyboard is connected through the KVM switch.
To recover the old BIOS:
1Insert a diskette, CD or DVD, or a bootable USB “disk-on-key” containing the AMIBOOT.ROM
file.
2Turn on or restart the server. Press and hold CTRL+HOME during power up until the recovery
process begins (the server beeps). The process is complete when you see a message on
the screen.
3Remove the diskette, the CD or DVD, or the bootable USB “disk-on-key.”
4Restart the server. The old BIOS is recovered.
To manually recover the BIOS:
1Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2Follow the instructions in “Opening the server case” on page 25.
3Install a jumper across pins 1-2 of header J59-E.
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Caution
Moving the jumper while the power is on can damage your server. Always
turn off the server and unplug the power cords and all other cables before changing
the jumper.
4Follow the instructions in “Closing the server case” on page 26.
5Insert a bootable USB “disk-on-key” containing a valid BIOS image (AMIBOOT.ROM) into a
USB port.
6Reconnect the power cords and turn on the server. The BIOS recovery is initiated.
7Wait until the BIOS recovery is completed. The process may take up to 5 minutes.
8Remove the bootable USB “disk-on-key.”
9Turn off the server, then disconnect the power cords and all other cables connected to
the server.
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CHAPTER 5: Using the BIOS Setup Utility
10Follow the instructions in “Opening the server case” on page 25.
11Place the jumper back onto pins 1-2.
12Follow the instructions in “Closing the server case” on page 26.
13Plug in the AC power cords and turn on the server, then verify that the recovery was
successful.
Resetting the BIOS
You can use two methods to clear all BIOS Setup settings and return them to the factory defaults:
•Press the power and reset buttons on the front of the server.
•Move the Clear CMOS jumper on the system board.
To reset the BIOS using the power and reset buttons:
1Print the appendix for “BIOS Settings” on page 87 in this guide.
2Restart your server, then press F2 when the Gateway logo screen appears during startup.
The BIOS Setup utility opens.
3Record any custom BIOS settings on your printout.
4Press the reset button and hold it down for four seconds or more, then press the power
button while continuing to hold down the reset button.
5Release both buttons at the same time. The BIOS is reset.
To reset the BIOS using the system board jumper:
1Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2Follow the instructions in “Opening the server case” on page 25.
Caution
Moving the jumper while the power is on can damage your server. Always
turn off the server and unplug the power cords and all other cables before changing
the jumper.
3Install a jumper across pins 1-2 of header J59-B.
56
4Follow the instructions in “Closing the server case” on page 26.
5Reconnect the power cords and turn on the server. The BIOS is reset.
6Turn off the server, then disconnect the power cords and all other cables connected to
the server.
7Follow the instructions in “Opening the server case” on page 25.
8Remove the jumper from pins 1-2.
9Follow the instructions in “Closing the server case” on page 26.
Resetting BIOS passwords
To reset BIOS passwords, you must either reset and clear all BIOS settings, or use the Clear
Password jumper. To reset all BIOS settings, follow the instructions in “Resetting the BIOS” on
page 56.
To clear the BIOS password(s):
1Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2Follow the instructions in “Opening the server case” on page 25.
Caution
Moving the jumper while the power is on can damage your server. Always
turn off the server and unplug the power cords and all other cables before changing
the jumper.
3Install a jumper across pins 1-2 of header J59-A.
www.gateway.com
4Follow the instructions in “Closing the server case” on page 26.
5Reconnect the power cords and turn on the server. The BIOS password(s) is cleared.
6Turn off the server, then disconnect the power cords and all other cables connected to
the server.
7Follow the instructions in “Opening the server case” on page 25.
8Remove the jumper from pins 1-2.
9Follow the instructions in “Closing the server case” on page 26.
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CHAPTER 5: Using the BIOS Setup Utility
Updating and recovering the BMC
Updating the BMC firmware
To update the BMC firmware:
1Download the BMC firmware zip file from support.gateway.com.
2Read the release notes for the firmware update.
3Follow the instructions on the Web site or in the readme.txt file in the downloaded zip file
to update the firmware.
4When the BMC update is complete, reboot your server.
Recovering the BMC
If you encounter a problem while you are updating the BMC, such as a power outage, the BMC
update may not be successful. If this occurs, you may need to recover the old BMC.
Important
This method does not work if the keyboard is connected through the KVM switch.
To manually recover the BMC:
1Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure
that you turn off the server, then unplug the power cord(s) and all other cables connected
to the server.
2Follow the instructions in “Opening the server case” on page 25.
Caution
Moving the jumper while the power is on can damage your server. Always
turn off the server and unplug the power cords and all other cables before changing
the jumper.
3Remove the jumper across pins 1-2 of header J58-F, then place the jumper across pins 2-3.
4Follow the instructions in “Closing the server case” on page 26.
5Update the BMC firmware by following Steps 1 through 4 in “To update the BMC firmware:”
on page 58.
6Follow the instructions in “Opening the server case” on page 25.
7Remove the jumper from pins 2-3 and replace the jumper back onto pins 1-2.
8Follow the instructions in “Closing the server case” on page 26.
9Plug in the AC power cords and turn on the server for normal use.
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CHAPTER6
Troubleshooting
• Telephone support
• Tutoring and training
• Safety guidelines
• Error messages
• Understanding sensors and sensor readings
• Troubleshooting
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CHAPTER 6: Troubleshooting
Telephone support
Before calling Gateway Customer Care
If you have a technical problem with your server, follow these recommendations before
contacting Gateway Customer Care:
•Make sure that your server is connected correctly to a grounded AC outlet that is supplying
power.
•If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure
that all cables are plugged in securely and plugged into the correct port or jack.
•If you have recently installed hardware or software, make sure that you have installed it
following the instructions provided with it. If you did not purchase the hardware or
software from Gateway, see the manufacturer’s documentation and technical support
resources.
•If you have “how to” questions about using a program, see:
•The program’s online Help
•The program’s documentation
•Your operating system’s documentation
•The software or hardware manufacturer’s Web site
•See “Troubleshooting” on page 66.
•Have your client ID, serial number (usually located on the back of your server case), and
order number available, along with a detailed description of your issue, including the exact
text of any error messages, and the steps you have taken.
•Make sure that your server is nearby at the time of your call. The technician may have
you follow appropriate troubleshooting steps.
•Consider using Gateway’s online technical support. Gateway’s Web site has FAQs, tips, and
other technical help. You can also use the Web site to e-mail Customer Care. For more
information, visit Gateway’s Customer Care Web site at support.gateway.com.
Telephone support
Gateway offers a wide range of customer service, technical support, and information services.
Telephone numbers
You can access the following services through your telephone to get answers to your questions:
ResourceService descriptionHow to reach
Gateway’s
fee-based software
tutorial service
Gateway Customer
Care
Sales, accounting,
and warranty
Get tutorial assistance for software issues.800-229-1103 (charged to your
Talk to a Gateway Customer Care representative
about a non-tutorial technical support question.
Get information about available systems, pricing,
orders, billing statements, warranty service, or
other non-technical issues.
credit card)
877-485-1464 (US) (say the word
“Server”) 800-846-3609 (Canada
and Puerto Rico)
605-232-2191
(all other countries)
800-846-2000 (US)
888-888-2037 (Canada)
60
Tutoring and training
Gateway's Customer Care professionals cannot provide hardware and software training. Instead,
Gateway recommends the following training resources.
ResourceService descriptionFor more information
www.gateway.com
Gateway Learning
Libraries
Safety guidelines
War ning
To avoid bodily injury, do not attempt to troubleshoot your server problem if:
- The power cords or plugs are damaged
- Liquid has been spilled into your server
- Your server was dropped
- The case was damaged
Instead, unplug your server and contact a qualified computer technician.
While troubleshooting your server, follow these safety guidelines:
•Never remove the top panel while your server is turned on and while the modem cable
and the power cords are connected.
•Do not attempt to open the monitor. To do so is extremely dangerous. Even if the power
is disconnected, energy stored in the monitor components can be dangerous. Also, opening
the monitor voids its warranty.
•Make sure that you are grounded correctly before opening the server. For more information
about preventing damage from static electricity, see “Preventing static electricity
discharge” on page 24.
•After you complete any maintenance task where you have to open the server case, make
sure that you close the case and reconnect all cables before you restart your server.
A variety of courses and tutorials are available on
CD. Select from several easy-to-use learning
libraries.
www.gateway.com/training
Error messages
These messages often indicate procedural errors such as typing an incorrect keystroke or trying
to save a file to a write-protected diskette. Some messages, however, may indicate a problem
that requires further troubleshooting.
Memory messages
Gate20 Error
The BIOS is unable to correctly control the system board’s Gate A20 function, which controls
access of memory over 1 MB. This may indicate a problem with the system board.
Multi-Bit ECC Error
This message will only occur on systems using ECC enabled memory modules. ECC memory has
the ability to correct single-bit errors that may occur from faulty memory modules.
A multiple-bit corruption of memory has occurred and the ECC memory algorithm cannot correct
it. This may indicate a defective memory module.
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CHAPTER 6: Troubleshooting
Boot messages
Boot Failure ...
This is a generic message indicating the BIOS could not boot from a particular device. This
message is usually followed by other information concerning the device.
Invalid Boot Diskette
A diskette was found in the drive, but it is not configured as a bootable diskette.
Drive Not Ready
The BIOS was unable to access the drive because it indicated it was not ready for data transfer.
This is often reported by drives when no media is present.
A: Drive Error
The BIOS attempted to configure the A: drive during POST, but was unable to correctly configure
the device. This may be due to a bad cable or faulty diskette drive.
Insert BOOT diskette in A:
The BIOS attempted to boot from the A: drive, but could not find a correct boot diskette.
Reboot and Select proper Boot device or Insert Boot Media in selected Boot device
BIOS could not find a bootable device in the system and/or removable media drive does not
contain media.
NO ROM BASIC
This message occurs on some systems when no bootable device can be detected.
Storage Device messages
Primary Master Hard Disk Error
The IDE/ATAPI device configured as Primary Master could not be correctly initialized by the BIOS.
This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI
devices in POST.
Primary Slave Hard Disk Error
The IDE/ATAPI device configured as Primary Slave could not be correctly initialized by the BIOS.
This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI
devices in POST.
Secondary Master Hard Disk Error
The IDE/ATAPI device configured as Secondary Master could not be correctly initialized by the
BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI
devices in POST.
Secondary Slave Hard Disk Error
The IDE/ATAPI device configured as Secondary Slave could not be correctly initialized by the BIOS.
This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI
devices in POST.
Primary Master Drive - ATAPI Incompatible
The IDE/ATAPI device configured as Primary Master failed an ATAPI compatibility test. This
message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices
in POST.
62
Primary Slave Drive - ATAPI Incompatible
The IDE/ATAPI device configured as Primary Slave failed an ATAPI compatibility test. This message
is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.
www.gateway.com
Secondary Master Drive - ATAPI Incompatible
The IDE/ATAPI device configured as Secondary Master failed an ATAPI compatibility test. This
message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices
in POST.
Secondary Slave Drive - ATAPI Incompatible
The IDE/ATAPI device configured as Secondary Slave failed an ATAPI compatibility test. This
message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices
in POST.
S.M.A.R.T. Capable but Command Failed
The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command transaction failed.
This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard.
S.M.A.R.T. failure messages may indicate the need to replace the hard disk.
S.M.A.R.T. Command Failed
The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command transaction failed.
This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard.
S.M.A.R.T. failure messages may indicate the need to replace the hard disk.
S.M.A.R.T. Status BAD, Backup and Replace
A S.M.A.R.T. capable hard disk sends this message when it detects an imminent failure.
This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard.
S.M.A.R.T. failure messages may indicate the need to replace the hard disk.
S.M.A.R.T. Capable and Status BAD
A S.M.A.R.T. capable hard disk sends this message when it detects an imminent failure.
This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard.
S.M.A.R.T. failure messages may indicate the need to replace the hard disk.
System configuration messages
DMA-2 Error
Error initializing secondary DMA controller. This is a fatal error, often indicates a problem with
system hardware.
DMA Controller Error
POST error while trying to initialize the DMA controller. This is a fatal error, often indication a
problem with system hardware.
Checking NVRAM..Update Failed
BIOS could not write to the NVRAM block. This message appears when the FLASH part is
write-protected or if there is no FLASH part (System uses a PROM or EPROM).
Microcode Error
BIOS could not find or load the CPU Microcode Update to the CPU. This message only applies to
Intel CPUs. The message is most likely to appear when a new CPU is installed in a system board
with an outdated BIOS. In this case, the BIOS must be updated to include the Microcode Update
for the new CPU.
NVRAM Checksum Bad, NVRAM Cleared
There was an error in while validating the NVRAM data. This causes POST to clear the NVRAM data.
Resource Conflict
More than one system device is trying to use the same non-shareable resources (Memory or I/O).
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CHAPTER 6: Troubleshooting
NVRAM Ignored
The NVRAM data used to store Plug’n’Play (PnP) data was not used for system configuration in
POST.
NVRAM Bad
The NVRAM data used to store Plug’n’Play (PnP) data was not used for system configuration in
POST due to a data error.
Static Resource Conflict
Two or more Static Devices are trying to use the same resource space (usually Memory or I/O).
PCI I/O conflict
A PCI adapter generated an I/O resource conflict when configured by BIOS POST.
PCI ROM conflict
A PCI adapter generated an I/O resource conflict when configured by BIOS POST.
PCI IRQ conflict
A PCI adapter generated an I/O resource conflict when configured by BIOS POST.
PCI IRQ routing table error
BIOS POST (DIM code) found a PCI device in the system but was unable to figure out how to
route an IRQ to the device. Usually this error is causing by an incomplete description of the PCI
Interrupt Routing of the system.
Timer Error
Indicates an error while programming the count register of channel 2 of the 8254 timer. This
may indicate a problem with system hardware.
Interrupt Controller-1 error
BIOS POST could not initialize the Master Interrupt Controller. This may indicate a problem with
system hardware.
Interrupt Controller-2 error
BIOS POST could not initialize the Slave Interrupt Controller. This may indicate a problem with
system hardware.
CMOS messages
CMOS Date/Time Not Set
The CMOS Date and/or Time are invalid. This error can be resolved by readjusting the system
time in AMIBIOS Setup.
CMOS Battery Low
CMOS Battery is low. This message usually indicates that the CMOS battery needs to be replaced.
It could also appear when the user intentionally discharges the CMOS battery.
CMOS Settings Wrong
CMOS settings are invalid. This error can be resolved by using AMIBIOS Setup.
CMOS Checksum Bad
CMOS contents failed the Checksum check. Indicates that the CMOS data has been changed by
a program other than the BIOS or that the CMOS is not retaining its data due to malfunction.
This error can typically be resolved by using AMIBIOS Setup.
64
www.gateway.com
Miscellaneous messages
Keyboard Error
Keyboard is not present or the hardware is not responding when the keyboard controller is
initialized.
Keyboard/Interface Error
Keyboard Controller failure. This may indicate a problem with system hardware.
System Halted
The system has been halted. A reset or power cycle is required to reboot the machine. This
message appears after a fatal error has been detected.
Understanding sensors and sensor readings
Sensor type codes
The following section lists the sensors supported by the BMC, including type, name, status, and
current reading. The status and current reading information is for example only.
TemperatureCPU1 Diode 1Upper Non-recoverable128 deg. C
TemperatureCPU1 Diode 2Upper Non-recoverable128 deg. C
TemperatureMCH AmbientNormal operating
range
TemperatureFBD AmbientNormal operating
range
TemperatureESB2 AmbientNormal operating
range
ProcessorCPU0 StateNormal1
ProcessorCPU1 StateNormal1
Physical SecurityChas IntrusionNormal0
1.7848 Volts
1.2125 Volts
25 deg. C
25 deg. C
22 deg. C
25 deg. C
22 deg. C
ButtonUID BTNState Deasserted0
Power SupplyPS1 STATUSUnavailable
Power SupplyPS2 STATUSUnavailable
Power SupplyPS REDUNDANCYUnavailable
Power UnitPower UnitNormal0
Watchdog 2Watchdog2Normal0
Sys. EventSYS EVENTNormal0
Troubleshooting
First steps
War ning
To avoid bodily injury, do not attempt to troubleshoot your server problem if:
- The power cords or plugs are damaged
- Liquid has been spilled into your server
- Your server was dropped
- The case was damaged
Instead, unplug your server and contact a qualified computer technician.
66
Try these steps first before going to the following sections:
•Make sure that the power cords are connected to your server and an AC outlet and that
the AC outlet is supplying power.
•If you use a surge protector or a UPS, make sure that it is turned on and is rated to handle
the power required by your server.
•If you added or removed server components before the problem started, review the
installation procedures you performed and make sure that you followed each instruction.
You may need to remove the device, uninstall the device’s software, then reinstall the
device.
•If an error message appears on the screen, write down the exact message before calling
Gateway Customer Care. For instructions, see “Telephone support” on page 60.
•Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your
server restarts. Check your configuration settings.
•When diagnosing problems, press the non-maskable interrupt (NMI) button to put the
server into a halt state. For the location of the button, see “Front” on page 2.
•If an error occurs in a program, see its documentation or online help.
Battery replacement
War ning
To avoid bodily injury, do not attempt to troubleshoot your server problem if:
- The power cords or plugs are damaged
- Liquid has been spilled into your server
- Your server was dropped
- The case was damaged
Instead, unplug your server and contact a qualified computer technician.
If you have problems after installing a new CMOS battery, try each of the following items, closing
the case and restarting the server after each try:
•Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your
server restarts. Correct any discrepancies.
•Remove the top panel by following the instructions in “Opening the server case” on
page 25, then make sure that all cables inside the case are attached securely. Also, make
sure that the colored cable edges are aligned correctly and that the connectors do not miss
any pins.
•If you have the correct test equipment, make sure that the new battery has power.
Although unlikely, your new battery may be defective.
www.gateway.com
Beep codes
BeepsDescriptionTroubleshooting steps
1Memory refresh timer errorReseat the memory modules or replace with
2Parity error in the first 64 KB of memory.Same as for 1 beep.
3Base memory read/write test errorSame as for 1 beep.
Whenever a recoverable error occurs during the power-on self-test (POST), the BIOS displays an
error message that describes the problem. The BIOS also sounds a beep code (one long tone
followed by two short tones) during POST if the video configuration fails (a faulty video controller)
or if an expansion card is not functioning correctly. One short beep indicates the BIOS will boot
the operating system. No error found.
A PCI expansion card (for example, a RAID controller) can also issue audible errors by itself, usually
consisting of one long tone followed by a series of short tones. For more information on the
beep codes issued, check the documentation for that device.
The following table shows POST error beep codes. Prior to system video initialization, BIOS uses
these codes to inform you of error conditions.
modules you know are good.
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CHAPTER 6: Troubleshooting
BeepsDescriptionTroubleshooting steps
4System board timer not operational.Possible system board malfunction. To eliminate
5A processor on the system board generated an
error.
6The keyboard controller (8042) may be
defective. The BIOS cannot switch to Protected
mode.
7General exception error (processor exception
error).
8Display memory error (system video adapter).If the system video adapter is an add-in card,
9The ROM checksum value does not match the
value encoded in the BIOS.
the possibility of an add in-card problem,
remove all expansion cards.
If the beep code occurs even when all expansion
cards have been removed, the system board is
at fault.
If the beep code does not occur when the
expansion cards have been removed, one of the
cards is causing the problem. Install the cards
one at a time until the problem happens again.
When the beep code returns, the most recent
card you installed is at fault.
Remove one of the processors if two are
installed, then try a known good processor in
the first socket.
Same as for 4 beeps.
Remove the keyboard to see if the error goes
away. If it does, try a known good keyboard.
Same as for 4 beeps.
Same as for 5 beeps
replace or reseat the video adapter. If the video
adapter is integrated into the system board, the
board may be faulty. Try using an add-in card.
Same as for 4 beeps.
10The shutdown register for CMOS RAM failed.Same as for 4 beeps.
11The cache memory test failed.Same as for 4 beeps.
LED information
See the following table for a description of this server’s LEDs and the information they provide:
LED NameFunctionLocationColorDescription
IDAid in server
System FaultVisible fault
Hard drive trayIndicate drive
LAN (front)Identify NIC statusFront panelBlueOn - LAN link for any NIC
identification
warning
status and activity
Front panel and
back of system
board
Front panelRedOff - No fault
On each ha rd drive
tray
Yellow
(front)
Blue (back)
Blue or RedBlue (On) - Hard drive okay
On - Server identification
enabled
Blinking - Non-critical system
fault
On - Critical system fault
Blue (Blinking) - Hard drive
activity
Red (On) - Hard drive fault
Red (Blinking) - Hard drive
rebuilding
Off - No hard drive
Blinking - LAN activity for any
NIC
Off - No link for any NIC
68
www.gateway.com
LED NameFunctionLocationColorDescription
NIC status LEDsIdentify NIC statesFront panel and
Power LEDIdentify the power
Power supply
status LED
Diagnostic LEDs
The BIOS sends a 1-byte hex code to port 80 prior to each POST task. These codes are displayed
on eight orange LEDs, located on the system board and available at the back of the server chassis.
They can provide troubleshooting information in the event of a system hang during POST.
state of the system
Identify power
supply fault
back I/O panel
RJ-45 connectors
Front panelBlueOff - Power is off (or S5)
Power supply
module
Green/
Yellow
LED 1 Green (On) - NIC linked
LED 1 Green (Blinking) - NIC
activity
LED 1 (Off) - No link
LED 2 Yellow (On) Link speed 1
Gbps
LED 2 Yellow (Off) - Link at other
speed
On - Power is on (or S0)
Green or RedGreen (On) - Power supply good
and receiving power
Red (On) - Power supply fault
Off - Power supply not receiving
power
POST code checkpoints
The following table shows the checkpoints, LED codes, and task description of events that may
occur during the POST portion of the BIOS:
Check
point
03Disable NMI, Parity, video for EGA, and DMA controllers. Initialize BIOS, POST,
04Check CMOS diagnostic byte to determine if battery power is OK and CMOS
05Initialize the interrupt controller in hardware (generally PIC) and interrupt vector
06Do R/W test to CH-2 count reg. Initialize CH-0 as system timer. Install the
08Initialize the CPU. The BAT test is being done on KBC. The keyboard controller
C0Early CPU Init Start — Disable Cache - Init Local APIC
Description
Runtime data area. Also initialize BIOS modules on POST entry and GPNV area.
Initialized CMOS as mentioned in the Kernel Variable “wCMOSFlags.”
checksum is OK. Verify CMOS checksum manually by reading storage area. If the
CMOS checksum is bad, update CMOS with power-on default values and clear
passwords. Initialize status register A.
Initialize data variables that are based on CMOS setup questions. Initialize both the
8259 compatible PICs in the system.
table.
POSTINT1Ch handler. Enable IRQ-0 in PIC for system timer interrupt.
Trap INT1Ch vector to “POSTINT1ChHandlerBlock.”
command byte is being programmed after Auto detection of KB/MS using AMI KB-5.
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CHAPTER 6: Troubleshooting
Check
Description
point
C1Set up boot strap processor information.
C2Set up boot strap processor for POST.
C5Enumerate and set up application processors.
C6Re-enable cache for boot strap processor.
C7Early CPU Init Exit.
0AInitialize the 8042 compatible keyboard controller.
0BDetect the presence of PS/2 mouse.
0CDetect the presence of keyboard in KBC port.
0ETesting and initialization of different input devices. Also, update the Kernel
13Early POST initialization of chipset registers.
24Uncompress and initialize any platform specific BIOS modules.
30Initialize System Management Interrupt.
2AInitialize different devices through DIM.
Variables.
Trap the INT09h vector, so that the POST INT09h handler gets control for IRQ1.
Uncompress all available language, BIOS logo, and Silent logo modules.
See “DIM code checkpoints” on page 73 for more information.
2CInitialize different devices. Detects and initializes the video adapter installed in the
2EInitialize all the output devices.
31Allocate memory for ADM module and uncompress it. Give control to ADM module
33Initialize the silent boot module. Set the window for displaying text information.
37Displaying sign-on message, CPU information, setup key message, and any
38Initialize different devices through DIM. See “DIM code checkpoints” on page 73
39Initialize DMAC-1 and DMAC-2.
3AInitialize RTC date/time.
3BTest for total memory installed in the system. Also, press DEL or ESC keys to limit
3CMid-POST initialization of chipset registers.
40Detect different devices (parallel ports, serial ports, and coprocessor in CPU, and
50Programming the memory hole or any kind of implementation that needs an
system that has optional ROMs.
for initialization. Initialize language and font modules for ADM. Activate ADM
module.
OEM-specific information.
for more information.
memory test. Display total memory in the system.
so on) successfully installed in the system and update the BDA, EBDA, and so on.
adjustment in system RAM size, if needed.
70
52Updates CMOS memory size from memory found in memory test. Allocates
memory for Extended BIOS Data Area from base memory.
www.gateway.com
Check
Description
point
60Initialize NUM-LOCK status and programs the KBD typematic rate.
75Initialize Int-13 and prepare for IPL detection.
78Initialize IPL devices controlled by BIOS and option ROMs.
7AInitialize remaining option ROMs.
7CGenerate and write contents of ESCD in NVRam.
84Log errors encountered during POST.
85Display error to the user and gets the user response to error.
87Execute BIOS setup if needed/requested.
8CLate POST initialization of chipset registers.
8DBuild ACPI tables (if ACPI is supported).
8EProgram the peripheral parameters. Enable/disable NMI as selected.
90Late POST initialization of system management interrupt.
A0Check boot password if installed.
A1Clean-up work needed before booting to operating system.
A2Take care of runtime image preparation for different BIOS modules. Fill the free
A4Initialize runtime language module.
A7Display the system configuration screen, if enabled. Initialize the CPUs before boot,
A8Prepare CPU for operating system boot, including final MTRR values.
A9Wait for user input at config display, if needed.
AAUninstall POST INT1Ch vector and INT09h vector. De-initializes the ADM module.
ABPrepare BBS in Int 19 boot.
ACEnd of POST initialization of chipset registers.
B1Save system context for ACPI.
00Pass control to OS Loader (typically INT19h).
area in F000h segment with 0FFh. Initializes the Microsoft® IRQ Routing Table.
Prepares the runtime language module. Disables the system configuration display,
if needed.
including the programming of the MTRRs.
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CHAPTER 6: Troubleshooting
Bootblock initialization code checkpoints
The Bootblock initialization code sets up the chipset, memory, and other components before
system memory is available. The following table provides the diagnostic LED code for these
checkpoints and describes the type of checkpoints that may occur during the bootblock
initialization:
Check
Description
point
Before
D1h
D1Perform keyboard controller BAT test. Check if waking up from power management
D0Go to flat mode with 4 GB limit and GA20 enabled. Verify the bootblock checksum.
D2Disable CACHE before memory detection. Execute full memory sizing module. Verify
D3If memory sizing module not executed, start memory refresh and do memory sizing
D4Test base 512 KB memory. Adjust policies and cache first 8 MB. Set stack.
D5Bootblock code is copied from ROM to lower system memory and control is given
D6Both key sequence and OEM-specific method is checked to determine if BIOS
D7Restore CPUID value back into register. The Bootblock-Runtime interface module is
Early chipset initialization is done. Early super I/O initialization is done, including
RTC and keyboard controller. NMI is disabled.
suspend state. Save power-on CPUID value in scratch CMOS.
that flat mode is enabled.
in Bootblock code. Do additional chipset initialization. Re-enable CACHE. Verify that
flat mode is enabled.
to it. BIOS now executes out of RAM.
recovery is forced. Main BIOS checksum is tested. If BIOS recovery is necessary,
control flows to checkpoint E0. See Bootblock Recovery Code Checkpoints section
of document for more information.
moved to system memory and control is given to it. Determine whether to execute
serial flash.
D8The Runtime module is uncompressed into memory. CPUID information is stored in
D9Store the Uncompressed pointer for future use in PMM. Copying Main BIOS into
DARestore CPUID value back into register. Give control to BIOS POST
memory.
memory. Leaves all RAM below 1 MB Read-Write, including E000 and F000 shadow
areas, but closing SMRAM.
(ExecutePOSTKernel). See “POST code checkpoints” on page 69 for more
information.
Bootblock recovery code checkpoints
The bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs
to occur because the user has forced the update or the BIOS checksum is corrupt. The following
table provides the diagnostic LED codes for these checkpoints and describes the type of
checkpoints that may occur during the Bootblock recovery portion of the BIOS:
Check
point
E0Initialize the floppy controller in the super I/O. Some interrupt vectors are initialized.
E9Set up floppy controller and data. Attempt to read from floppy.
EAEnable ATAPI hardware. Attempt to read from ARMD and ATAPI CDROM.
Description
DMA controller is initialized. 8259 interrupt controller is initialized. L1 cache is
enabled.
72
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Check
Description
point
EBDisable ATAPI hardware. Jump back to checkpoint E9.
EFRead error occurred on media. Jump back to checkpoint EB.
E9 or EADetermine information about root directory of recovery media.
F0Search for pre-defined recovery file name in root directory.
F1Recovery file not found.
F2Start reading FAT table and analyze FAT to find the clusters occupied by the recovery
F3Start reading the recovery file cluster by cluster.
F5Disable L1 cache.
FACheck the validity of the recovery file configuration to the current configuration of
FBMake flash write-enabled through chipset and OEM-specific method. Detect correct
F4The recovery file size does not equal the found flash part size.
FCErase the flash part.
file.
the flash part.
flash part. Verify that the found flash part size equals the recovery file size.
FDProgram the flash part.
FFThe flash has been updated successfully. Make flash write-disabled. Disable ATAPI
hardware. Restore CPUID value back into register. Give control to F000 ROM at
F000:FFF0h.
DIM code checkpoints
The Device Initialization Manager (DIM) gets control at various times during BIOS POST to initialize
different system buses. The following table describes the main checkpoints where the DIM module
is accessed.
CheckpointDescription
2AInitialize different buses and perform the following functions:
38Initialize different buses and perform the following functions:
■
Reset, Detect, and Disable (function 0) — Disables all
device nodes, PCI devices, and PnP ISA cards. It also
assigns PCI bus numbers.
■
Static Device Initialization (function 1) — Initializes all
static devices that include manual configured onboard
peripherals, memory and I/O decode windows in PCI-PCI
bridges, and noncompliant PCI devices. Static resources
are also reserved.
■
Boot Output Device Initialization (function 2) — Searches
for and initializes any PnP, PCI, or AGP video devices.
■
Boot Input Device INitialization (function 3) — Searches for
and configures PCI input devices and detects if system has
standard keyboard controller.
■
IPL Device Initialization (function 4) — Searches for and
configures all PnP and PCI boot devices.
■
General Device Initialization (function 5) — Configures all
onboard peripherals that are set to an automatic
configuration and configures all remaining PnP and PCI
devices.
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CHAPTER 6: Troubleshooting
ACPI runtime checkpoints
ACPI checkpoints are displayed when an ACPI-capable operating system either enters or leaves
a sleep state. The following table describes the types of checkpoints that may occur during ACPI
sleep or wake events:
CheckpointDescription
BIOS
Optical drive
ACFirst ASL checkpoint. Indicates that the system is running in
ACPI mode.
AASystem is running in APIC mode.
01, 02, 03, 04, 05Entering sleep state S1, S2, S3, S4, or S5.
10, 20, 30, 40, 50Waking from sleep state S1, S2, S3, S4, or S5.
The settings in the BIOS Setup utility are not retained
•Replace the CMOS battery. For instructions, see “Replacing the CMOS battery” on page 48.
Your server does not recognize an optical drive
•Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your
server restarts. Make sure that the IDE controllers are enabled. For more information, see
“Using the BIOS Setup Utility” on page 53.
•Reinstall the device driver. For instructions, see Using Your Server Companion DVD.
•Make sure that the drive is configured correctly by following the instructions in the drive’s
documentation.
•Turn off your server, then remove the drive and push it in again to make sure the drive
is seated correctly. For instructions, see “Removing and installing an optical drive” on
page 27.
Your optical drive tray does not open
Expansion cards
Your server does not recognize an expansion card
74
•Press a straightened paper clip wire into the optical drive’s manual eject hole. The drive
tray opens.
•If this problem happens frequently while the server is turned on, the drive may be defective.
•Restart your server.
•Make sure that you have installed the necessary software or driver. For instructions, see
the card’s documentation.
•Reseat the expansion card and riser card. For instructions, see “Installing and removing
PCI expansion cards” on page 35.
•If another slot of the correct size is available, install the card in a different slot.
•Confirm that the PCI slot option ROM is not disabled in the BIOS setup utility.
Hard drive
www.gateway.com
The hard drive cannot be accessed, or you receive a “General failure reading drive C” error
message
•If a diskette is in the diskette drive, eject it and restart your server by pressing the reset
button.
•Restart your server by pressing the reset button.
•Turn off your server, then remove all hard drives and push them in again to make sure
the drives are seated correctly. For instructions, see “Removing and installing a hard drive”
on page 28.
•If your server has been subjected to static electricity or physical shock, you may need to
reinstall the operating system.
You receive a “Non-system disk” or “disk error” error message
•Eject the diskette from the diskette drive, then press ENTER.
•Make sure that your hard drive has an active partition. For more information, see “The
master boot record is corrupted” on page 75.
You are having problems with a SATA drive
•For normal SATA drives (not SATA RAID), check the BIOS setup utility to see if the BIOS has
recognized the drive.
•Make sure that the power cable and SATA cables are attached securely to the drive cage.
•If the drive is not detected, try a different SATA port.
•Try swapping SATA cables between drives to determine if the cable is defective.
•Try listening to the drive to determine if the drive is spinning up. If not, the drive may be
defective.
Internet
Keyboard
Memory
The master boot record is corrupted
•In a Windows network operating system, repair the master boot record using FDISK.
To repair the master boot record:
•At a DOS command prompt, type fdisk/mbr, then press ENTER.
You cannot connect to the Internet
•Make sure that your account with your Internet Service Provider (ISP) is set up correctly.
Contact your ISP technical support for help.
Liquid has been spilled into the keyboard
•If you spilled liquid in the keyboard, turn off your server and unplug the keyboard. Clean
the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again.
If the keyboard does not work after it dries, you may need to replace it. This type of damage
is not covered by your server’s warranty.
Memory errors were detected during server start up
•Open your server and make sure that the memory modules are installed correctly. For
instructions, see “Installing memory” on page 32.
•A memory module may be defective. If possible, try another memory module and see if
the error repeats.
75
Monitor
CHAPTER 6: Troubleshooting
Your server is running but there is no picture
•Adjust the brightness and contrast controls to the center position.
•Make sure that the monitor is plugged in and turned on. If the monitor is turned on, the
power LED should be lit.
•Check the port and cable for bent or damaged pins.
•Connect your monitor to another computer, or connect a monitor that you know works
to your server.
The color is not uniform
Make sure that the monitor warms up for at least 30 minutes before making a final judgment
about color uniformity.
Make sure that:
•The monitor is not positioned too close to another monitor, electric fan, or fluorescent light.
•You demagnetize the screen using the monitor’s degauss feature. For more information
on degauss, see the monitor’s documentation.
A horizontal line or wire is visible across the CRT monitor screen
The monitor may use thin damper wires, located approximately 1/3 of the way from the upper
and lower screen edges, to stabilize the internal aperture grille. These wires are most obvious
when the monitor displays a white background. The aperture grille allows more light to pass
through the screen for brighter colors and greater luminescence. The damper wire is a critical
part of the overall monitor design and does not negatively affect the monitor’s function.
Power
Processor
You press the power button, but the server does not turn on
•If the power button LED is green, the server is turned on, but you may not be seeing an
image on the monitor. For monitor troubleshooting, see “Monitor” on page 76.
•If your server is plugged into a surge protector or UPS, make sure that the surge protector
or UPS is connected securely to an electrical outlet, turned on, and working correctly. One
way to check this is to plug the server directly into a wall outlet, bypassing the surge
protector or UPS.
•Make sure that the electrical outlet is working by plugging a working device, such as a
lamp, into the outlet, then turning it on to test the outlet.
•Open your server and make sure that the power supply module cage cable is connected
correctly to the system board.
When you turn on the server, it makes several short beeps
•The short beeps indicate the server has encountered some type of error. See “Beep codes”
on page 67.
Your server does not recognize a new processor
•Make sure that the processor is fully seated in its socket. The processor should be
recognized automatically if it is installed correctly.
•If you have upgraded your server from one processor to two, you may need to reconfigure
your operating system so it recognizes the additional processor. For instructions, see your
operating system’s documentation.
76
APPENDIX A
Server Specifications
• System specifications
• System board specifications
• Environmental specifications
• Electronic specifications
• Additional specifications
77
APPENDIX A: Server Specifications
System specifications
Case
Weight
Fans
Ports
Drives
(standard)
Hard drive bays
PCI Cards
Power supply
Operating
systems
17 × 8.66 × 27.56 inches (432 × 220 × 700 mm)
Convertible from tower to rack-mountable
Minimum weight (no bezel, power supplies, hard drives, optical drive,
diskette drive, fans, PCAs, cables, and so on) - 55.12 lbs. (25 KG)
Maximum weight - 85.98 lbs. (39 KG)
Two single-rotor, 120 mm, multi-speed, hot-swappable system fans
■
PS/2 keyboard or mouse (2)
■
USB (4 standard, 2 front and 2 back)
■
Serial
■
VGA (1 back)
■
LAN (2) (RJ-45)
■
IPMI (RJ-45) for BMC
■
One optical drive (plus two additional 5.25-inch bays)
■
Diskette drive (optional)
Ten SATA or SAS hot-swap hard drive bays
Contains the following PCI slots:
■
1 PCI-E ×16 slot with ×8 speed
■
2 PCI-E ×8 slots with ×4 speed
■
2 PCI-X 64-bit/66 MHz slots
■
1 PCI 32-bit/33 MHz slot
One 725 W hot-swap, power supply module (standard)
Additional 725 W hot-swap redundant power supply module (optional)
Supports Windows Server 2003 (all), Windows Small Business Server 2003
(all), and Windows Storage Server 2003 (all)
■
Certifications
FCC Class A
■
CISPR22
■
EN550222
■
UL
■
cUL
■
CSA/CUL
■
CE
System board specifications
Processor
Chipset
Memory
Dual LGA 771-pin sockets
667 MHz to 1333 MHz Front Side Bus (FSB)
Supports as many as two Intel Xeon DP (Dual Core) CPUs (3.0 GHz or faster)
■
Intel Blackford MCH (Northbridge)
■
Intel ESB2E (Southbridge)
Eight 240-pin DIMM slots support from 512 MB to 32 GB total memory.
Use only fully buffered (FB-DIMM) DDR2-533/667 compliant, 72-bit, single
rank or dual rank SDRAM modules.
RAS features: ECC, Mirroring, sparing
Interleave: 1, 2, or 4 channels
78
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PCI device/slot
VGA
LAN
SAS
SATA
Storage
expansion
ACPI
Has the following PCI slots:
■
1 PCI-E ×16 slot with ×8 speed
■
2 PCI-E ×8 slots with ×4 speed
■
2 PCI-X 64-bit/66 MHz slots
■
1 PCI 32-bit/33 MHz slot
■
Integrated Matrox G200 Graphics Core with 2.25 MB
■
Up to 1280 × 1024, 8 bpp or 1024 × 768, 16 bpp
■
Intel ESB2 controller
■
Dual onboard 10/100/1000 network interface
■
IEEE 850.3u auto-negotiation support
■
Full duplex support
2 mini-SAS connector with integrated RAID 0/1/10 support with RAID 5
optional
2 SATA connectors
6 SATA channels from ESB2
One SAS PCI-X or PCI-E mezzanine board
ACPI 2.0b compliance
Supports:
■
S0
■
S1
■
S4
■
S5
Environmental specifications
The following specifications identify maximum environmental conditions. At no time should the
server run under conditions which violate these specifications.
VariableRequirements
TemperatureNonoperating: -40° to 158°F (-40° to 70°C)
HumidityOperating: 20% to 80%
Acoustic noiseSound Pressure: 50 dBA
ShockOperating - 5.0 g, 11 mSec, 1/2 sine
VibrationUnpackaged - 5 Hz to 500 Hz, 2.20 g RMS random
Electrostatic
discharge (ESD)
System cooling
requirement in
BTU/Hr
Operating: 32° to 95°F (0° to 35°C) with a maximum rate of change not
to exceed 10° per hour
Nonoperating: 5% to 95%
Unpackaged - 25 g, velocity change 136 inches/sec
(≧40 lbs to > 80 lbs).
Packaged - Non-palletized free fall in height 24 inches (≧40 lbs to > 80 lbs)
+/-15 kV air discharge
+/- 8kV direct contact
2723 BTU/hour
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APPENDIX A: Server Specifications
Electronic specifications
Memory map
Address Range (hex)AmountFunction
0 to 07FFFFh640 KBDOS region, base system memory
0A0000h to 0BFFFFh128 KBVideo or SMM memory
0C0000h and 0DFFFFh128 KBExpansion card BIOS and buffer area
0E0000h to 0FFFFFh128 KBSystem BIOS
0E0000h to 0EFFFFh2 MBExtended system BIOS
FC000000h to FFFFFFFFh64 MBPCI memory space
Interrupts
Important
If you disable an IDE controller to free the interrupt for that controller, you must
physically unplug the IDE cable from the system board. Simply disabling the drive by
configuring the BIOS option does not make the interrupt available.
The following table reflects a typical configuration, but you can change these interrupts. Use this
information to determine how to program each interrupt.
ISA InterruptDescription
IRQ08254 timer
IRQ1Keyboard controller
IRQ2Cascade for IRQ9
IRQ3Free
IRQ4Serial port
IRQ5Hot-plug SCSI controller
IRQ6Diskette controller
IRQ7Free
IRQ8Real-time clock
IRQ9Generic, Option for SCI
IRQ10VGA
IRQ11USB
IRQ12Mouse controller
80
IRQ13Numeric data processor
IRQ14Primary IDE controller
IRQ15Secondary IDE controller
Connector pinouts
Main power connector (J7)
www.gateway.com
PinSignal Name
1+3.3 V
2+3.3 V
3Ground
4+5 V
5Ground
6+5 V
7Ground
8Power good
9Stand by +5 V
10+12 V
11+12 V
12+3.3 V
13+3.3 V
14-12 V
15Ground
16DC_ON (soft on/off)
17Ground
18Ground
19Ground
20Key
21+5 V
22+5 V
23+5 V
24Ground
Processor power connector (J5)
PinSignal Name
1Ground
2Ground
3Ground
81
APPENDIX A: Server Specifications
PinSignal Name
4Ground
5+12 V
6+12 V
7+12 V
8+12 V
VGA connector (J24)
PinSignal Name
1Red
2Green
3Blue
4No connection
5GND
6GND
7GND
8GND
9+5 V
10GND
11No connection
12SDA
13HSYNC (horizontal sync)
14VSYNC (vertical sync)
15SCL
Mini-SAS connectors (J50)
PinSignal Name
B1Ground
B2SATA_TX1_C_DP
82
B3SATA_TX1_C_DN
B4Ground
B5SATA_TX2_C_DP
B6SATA_TX2_C_DN
B7Ground
www.gateway.com
PinSignal Name
B8SB_SATA_SCLK
B9SB_SATA_SLOAD
B10Ground
B11Ground
B12Ground
A1Ground
A2SATA_RX1_C_DP
A3SATA_RX1_C_DN
A4Ground
A5SATA_RX2_C_DP
A6SATA_RX2_C_DN
A7Ground
A8Key
A9Ground
A10SB_SATA_SDO0
A11SB_SATA_SDO1
A12Ground
Floppy controller connector (J49)
PinSignal NamePinSignal Name
1GND2LOWDEN_N
3GND42M_MED
5KEY6DSEL3_N
7GND8INDEX_N
9GND10MOTON0_N
11GND12DSEL1_N
13GND14DSEL0_N
15GND16MOTON1_N
17MSEN 118DIR_N
19GND20STEP_N
21GND22WDATA_N
23GND24WRTEN_N
25GND26TRK_0_N
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APPENDIX A: Server Specifications
PinSignal NamePinSignal Name
27MSEN 028WPROTECT_N
29GND30RDATA_N
31GND32HDSEL_N
33GND34DSKCHING_N
Serial port connector (J15)
PinSignal NameDescription
1DCDData Carrier Detect1
2RXDATAReceive Data
3TXDATATransmit Data
4DTRData Terminal Ready
5GNDGround
6DSRData Set Ready
7RTSRequest To Send
8CTSClear To Send
9RIRing Indicate
Keyboard and Mouse connectors
PinSignal Name
1Keyboard (or mouse) data
2NC
3GND
4+5 V
5Keyboard (or mouse) clock
6NC
External USB connectors
PinSignal Name
84
1+5 V
2USBN Data-
3USBN Data+
4GND
www.gateway.com
I2C (SMBus) connector
PinSignal Name
1I2C SCL
2
2I
3I2C Alert
4Ground
5+3.3 V
C SDA
Additional specifications
For more information about your server, such as memory size, hard drive size, and processor
type, visit Gateway’s eSupport page at support.gateway.com
to additional Gateway documentation and detailed specifications for your own server.
. The eSupport page also has links
85
APPENDIX A: Server Specifications
86
APPENDIX B
BIOS Settings
87
APPENDIX B: BIOS Settings
If you ever need to restore your BIOS settings, such as after a system board change, a record
of the settings will make the process much easier. You can print this appendix, then record your
custom BIOS settings on the printout. Only settings which can be changed are listed. For a
complete list of viewable BIOS settings, run the BIOS Setup utility.
To view all BIOS settings:
1Restart your server
2Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility
opens.
3Select menus and submenus to display setting information.
Caution
Setting the wrong values in the Advanced Menu may cause the server to
malfunction.
BIOS menuBIOS submenuSettingValue
Main
System Overview
AMIBIOS (CORE, Build date,
System ID), Processor (Type,
Speed, Count)
Advanced
System Memory (Size)
System TimeHH:MM:SS
System DateDAY MM/DD/YYYY
CPU Configuration
Manufacturer
Brand String
Frequency
FSB Speed
CPU1 (CPUID, Cache L1, Cache
L2, Cache L3)
CPU2 (CPUID, Cache L1, Cache
L2, Cache L3)
Max CPUID Value LimitEnabled
Disabled
Virtualization Technology (VT)Enabled
Disabled
Execute Disable BitEnabled
Disabled
88
Hardware PrefetcherEnabled
Disabled
Adjacent Cache Line PrefetchEnabled
Disabled
Virtualization Technology (VT)Enabled
Disabled
www.gateway.com
BIOS menuBIOS submenuSettingValue
Memory
Configuration
Memory Performance ModeNon-Redundant
■
Interleaved
■
Single Channel
■
Mirror
Mirrors branch space
Between branches
■
Spare
Rank/DIMM Sparing
Total Memory Capacity
Memory RedundancyNon-Redundant
Mirror
Spare
DIMM 1(Size)
(Not Installed)
DIMM 2(Size)
(Not Installed)
DIMM 3(Size)
(Not Installed)
DIMM 4(Size)
(Not Installed)
DIMM 5(Size)
(Not Installed)
DIMM 6(Size)
(Not Installed)
IDE Configuration
DIMM 7(Size)
(Not Installed)
DIMM 8(Size)
(Not Installed)
ATA/IDE ConfigurationDisabled
Compatible
Enhanced
Legacy IDE ChannelsSATA Only
PATA Pri, SATA sec
SATA Pri, PATA sec
PATA only
Configure SATA asIDE
RAID
ACHI
Primary IDE Master(auto-detected)
Selects IDE
Configuration
sub-menu.
Primary IDE Slave(auto-detected)
Selects IDE
Configuration
sub-menu.
89
APPENDIX B: BIOS Settings
BIOS menuBIOS submenuSettingValue
Secondary IDE Master(auto-detected)
Secondary IDE Slave(auto-detected)
Third IDE Master(auto-detected)
Fourth IDE Master(auto-detected)
Fourth IDE Slave(auto-detected)
SATA Port 0(auto-detected)
SATA Port 1(auto-detected)
SATA Port 2(auto-detected)
SATA Port 3(auto-detected)
Selects IDE
Configuration
sub-menu.
Selects IDE
Configuration
sub-menu.
Selects IDE
Configuration
sub-menu.
Selects IDE
Configuration
sub-menu.
Selects IDE
Configuration
sub-menu.
Super I/O
Configuration
SATA Port 4(auto-detected)
SATA Port 5(auto-detected)
Hard Disk Write ProtectDisabled
Enabled
IDE Detect Time Out (Sec)0, 5, 10, 15, 20, 25, 30,
35
Onboard Floppy ControllerDisabled
Enabled
Floppy ADisabled
1.44 MB 3½”
2.88 MB 3½”
Serial Port 1 AddressDisabled
3F8
2F8
2E8
Serial Port 1 IRQIRQ3
IRQ4
IRQ10
Serial Port 2 Address3F8
2F8
3E8
90
www.gateway.com
BIOS menuBIOS submenuSettingValue
USB Configuration
PCI Configuration
Serial Port 2 IRQIRQ3
PS/2 KeyboardPresent
PS/2 MousePresent
USB Devices Enabled (List of
USB devices detected by BIOS)
Legacy USB SupportDisabled
USB 2.0 Controller ModeFullSpeed (12 Mbps)
BIOS EHCI Hand-OffDisabled
USB Mass Storage Device
Configuration
IRQ4
IRQ10
IRQ11
Enabled
Auto
HiSpeed (480 Mbps)
Enabled
Selects USB Mass
Storage Device
Configuration
submenu with USB
Device enable
Boot
Onboard VGADisabled
Enabled
Onboard ESB2 NICDisabled
Enabled
NIC 1 PXE functionDisabled
Enabled
NIC 2 PXE functionDisabled
Enabled
PCI-X slot1 Option ROMDisabled
Enabled
PCI slot2 Option ROMDisabled
Enabled
PCIe slot Option ROMDisabled
Enabled
GTW MzBoard Option ROMDisabled
Enabled
Boot Settings
Configuration
Quick BootDisabled
Enabled
Quiet BootDisabled
Enabled
91
APPENDIX B: BIOS Settings
BIOS menuBIOS submenuSettingValue
Boot Device Priority
Hard Disk Drives
Removable Drive
Bootup Num-LockOn
Off
POST Error PauseDisabled
Enabled
1st Boot DeviceVaries (Specifies boot
sequence from the
available devices.)
nth Boot DeviceVaries (Specifies boot
sequence from the
available devices.)
1st DriveVaries (Specifies boot
sequence from the
available devices.)
nth DriveVaries (Specifies boot
sequence from the
available devices.)
1st DriveVaries (Specifies boot
sequence from the
available devices.)
Security
nth DriveVaries (Specifies boot
sequence from the
available devices.)
CD/DVD Drives
1st DriveVaries (Specifies boot
sequence from the
available devices.)
nth DriveVaries (Specifies boot
sequence from the
available devices.)
Administrator Password
(Installed/Not installed)
User Password (Installed/Not
installed)
Change Administrator
Password (Set or clear Admin
password)
User Access LevelNo Access
View Only
Limited
Full Access
92
Change User Password (Set or
clear User password)
www.gateway.com
BIOS menuBIOS submenuSettingValue
Server
Password On BootDisabled
Enabled
Boot Sector Virus ProtectionDisabled
Enabled
Power & Reset Switches InhibitDisabled
Enabled
NMI ControlDisabled
Enabled
System Management
Server Board Part Number:
Server Board Serial Number:
NIC 1 MAC Address:
NIC 2 MAC Address:
System Part Number:
System Serial Number:
Chassis Part Number:
Chassis Serial Number:
Remote Access
Configuration
BIOS Version:
BMC Device ID:
BMC Firmware Revision:
Remote AccessDisabled
Serial Port Number (Base
address and IRQ)
Serial Port Mode115200 8,n,1
Flow ControlNone
Redirection After BIOS POSTDisabled
Termin al TypeANSI
Enabled
COM1
COM2
57600 8,n,1
19200 8,n,1
09600 8,n,1
Hardware
Software
Boot Loader
Always
VT100+
VT-UTF8
VT-UTF8 Combo Key SupportDisabled
Enabled
93
APPENDIX B: BIOS Settings
BIOS menuBIOS submenuSettingValue
IPMI Configuration
Status of BMC
BMC Firmware Revision
Exit
View BMC Event LogProvides data on
Clear BMC System Event Log
BMC PEF StatusDisabled
Toggle PEFNo
IOATDisabled
Restore on AC Power
Loss
Wake on RING
function
Plug & Play BMC
detection
Save Changes and Exit (F10)
Discard Changes and Exit
Discard Changes
event log
Enabled
Yes
Enabled
Power Off
Power On
Last State
Disabled
Enabled
Disabled
Enabled
94
Load Optimal Defaults
Load Custom Defaults
Save Custom Defaults
The following second level submenus are accessed from the submenu indicated in the first
column.
BIOS submenuBIOS 2nd level
SettingValue
submenu
IDE
Configuration
Primary IDE Master
(All IDE drives)
(Below is shown information
and options appropriate to
drive type)
DeviceDevice information
VendorDevice vendor
SizeDevice size
LBA ModeDevice LBA mode
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