Gateway E-826R, E-824R User Manual

0 (0)
USER GUIDE
Gateway® E-824R/E-826R SuperLoader™ 3
i
Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Gateway E-826R LTO-3 SuperLoader 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Bar code reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Enclosure components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Product components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
External Backup CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Chapter 2: Installing and Setting Up your Autoloader . . . . . . . . . . . . . . . . . . . . . . . . . .9
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Choosing a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
UL requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Unpacking the autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Rack mounting the autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
General preparation for rack mount installation . . . . . . . . . . . . . . . . . . . . . 14
Installing and removing the V-rail kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Connecting the SCSI and power cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Preparing the host and making sure the connection is correct . . . . . . . 22
Installing the device drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Configuring the autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Setting the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Setting the Change mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Chapter 3: Operating your Autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Using the operator's panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Entering the passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Logging out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Using cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Inserting a single cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Moving a single cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Ejecting a single cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Using magazines and magazine blanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Magazine Load/Unload command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Installing a magazine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Contents

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Installing a magazine blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Removing a magazine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Removing a magazine blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Changing the orientation of a magazine or magazine blank . . . . . . . . . .44
Manually operating the magazine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Replacing a magazine or magazine blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Viewing status information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Viewing the autoloader status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Viewing the firmware version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Viewing the status of the magazine slots . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Viewing the tape drive status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Viewing the tape drive version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Viewing Ethernet information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Running an inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Data compression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Chapter 4: Managing and Monitoring your Autoloader . . . . . . . . . . . . . . . . . . . . . . .53
On-board Remote Management overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Opening On-board Remote Management . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Viewing status information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Feedback on pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Using the Configuration page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
System Operations options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Setting security options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Using the Updates page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Using the Diagnostics page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Running diagnostic tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Viewing Error or History logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Performing a System Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Using the Commands page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Set to Home . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Sequential operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Chapter 5: Troubleshooting your Autoloader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Understanding POST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Performing a POST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Interpreting the POST results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Running diagnostic tests from the front panel . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Setting the security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Stopping a diagnostic test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Front panel diagnostic tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
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Running diagnostic tests remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Diagnostics using On-board Remote Management . . . . . . . . . . . . . . . . . . 70
Checking for errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Hard error log display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Error code field description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Before contacting Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Returning the autoloader for service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Preparing the autoloader for shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Removing the autoloader from a rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Packing the autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Appendix A: Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Basic information logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Log descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Autoloader logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Soft logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Update logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Boot logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Tape drive logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Tape drive error logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
SCSI check condition error logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
POST failure logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Appendix B: Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Autoloader performance specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Autoloader power specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Autoloader vibration specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Autoloader shock specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Tape drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
LTO-3 drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
DLT-V4 drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Appendix C: Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . 101
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
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CHAPTER 1
1

Introduction

•Introduction
•Features
•Enclosure components
•Getting Help
CHAPTER 1: Introduction www.gateway.com
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Introduction

This guide provides information on the installation, configuration, and general
use of the Gateway® E-824R and E-826R autoloaders.
These autoloaders are compatible with most operating systems and
environments that support the SCSI interface, but require either direct support
from the operating system or a compatible backup application to take full
advantage of their many features.

Features

Each autoloader is an automated system that includes a tape drive and one or
two magazines for tape cartridges. Your application can automatically load and
unload tape cartridges as required for data backup or data retrieval. The
autoloaders provide a compact, high capacity, low-cost method for unattended
data backup.
Each SuperLoader 3™ contains either a DLT-V4 tape drive (E-824R), or an LTO-3
tape drive (E-826R) and one or two magazines containing as many as eight
cartridges each. A single cartridge can be inserted directly through a
password-protected mailslot (front loading slot). From the mailslot, the
cartridge can be inserted into the tape drive (if there is no cartridge already in
the drive), or you can load the cartridge into a magazine slot (if there is no
cartridge already in the slot).
The front panel on the autoloader includes a liquid crystal display (LCD) screen
and four function keys. A scrolling menu on the LCD screen lets you get
information from the autoloader and enter commands. The front panel also
includes two LEDs, which indicate the autoloader's status and error condition.
The SuperLoader 3 connects to your host server through a SCSI connection,
letting the host send data and commands automatically. You can also connect
to the autoloader using an Ethernet connection, to perform administrative
functions and download system updates.
Gateway E-824R DLT -V4 SuperLoader 3
The Gateway E-824R DLT-V4 SuperLoader 3 is SCSI-3 compatible and operates
as a single SCSI ID/two LUN data storage device. It is equipped with a DLT-V4
tape drive and can hold as many as sixteen DLT VS1 data cartridges, when using
two magazines. This provides a compressed capacity of 5.1 Terabytes of data
and a sustained data transfer rate of 36 GB per hour (native) or as high as 72
GB per hour compressed (assuming 2:1 compression).
Features
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Gateway E-826R LTO-3 SuperLoader 3
The Gateway E-826R LTO-3 SuperLoader 3 is SCSI-3 compatible and operates as
a single SCSI ID/two LUN data storage device. It is equipped with an LTO-3 tape
drive and contains as many as sixteen Ultrium 3 data cartridges, when using two
magazines, which provides a compressed capacity of 6.4 Terabytes of data and
a sustained data transfer rate of 245 GB per hour (native), or as high as 490 GB
per hour compressed (assuming 2:1 compression).

Bar code reader

A bar code reader is enclosed within the body of the autoloader. The bar code
reader automatically scans each cartridge in the magazine when the power is
turned on, after a reset, after an import or export, or when a re-inventory
command is issued (see “Running an inventory” on page 50). Other than that,
there is no user interface with the bar code reader through the front panel
operator controls or LCD screen. The information from each label is stored in
memory and is available through SCSI and On-board Remote Management to
the computer's operating system or backup application upon request.
If you use the bar code reader, you must apply or slide the bar code labels into
the appropriate slot on the right side of each cartridge. The labels must conform
to ANSI/AIM BC1 -1995 Uniform Symbology Specification Code 39. A set of bar
code labels is included with the autoloader.

Accessories

The following accessories are shipped with the autoloader:
SCSI host cable
SCSI terminator
Hardware to rack mount the autoloader
T8 and T10 TORX
®
L-Key drivers
One magazine blank
Power cable
Documentation CD containing all of the documentation
Bar code labels
CHAPTER 1: Introduction www.gateway.com
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Enclosure components

Front

Mailslot (front
loading slot)
Right magazine or blank
Left magazine or blank
Power switch
Front panel LCD screen
Front panel LEDs
Function keys
Enclosure components
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Back

Power
switch
Power
connector
RJ-45 Ethernet
connector
Fan vent
Fan vent
68-pin HD SCSI
connectors
CHAPTER 1: Introduction www.gateway.com
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Product components

Getting Help

In addition to your autoloader’s documentation, you can use the following
information resources to help you use your autoloader.

External Backup CD

Use the External Backup CD to access file utilities, Windows 2003 Server drivers,
and documentation for your autoloader and its components.
# Accessory
1 SCSI cable
2SCSI terminator
3 Power cable
4 Setup poster
5 CD (documentation)
6 Magazine blank
7 Bar code labels
8 TORX T8 and T10 L-key drivers
Getting Help
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Gateway Web site

Gateway provides a variety of information on its Web site to help you use your
autoloader.
Visit the Gateway Web site at support.gateway.com
for:
Technical documentation and product guides
Technical tips and support
Updated hardware drivers
Order status
Frequently asked questions (FAQs)
CHAPTER 1: Introduction www.gateway.com
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CHAPTER 2
9

Installing and Setting Up your Autoloader

•Overview
Preparation
•Installation
•Setup
Chapter 2: Installing and Setting Up your Autoloader www.gateway.com
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Overview

Preparation
1 Prepare to install your new E-824R or E-826R (see “Preparation” on
page 10).
2 Identifying the correct SCSI bus types (see “SCSI bus requirements” on
page 10).
Installation
1 Install the autoloader in a computer rack. (see “Rack mounting the
autoloader” on page 13
).
2
Connect the autoloader to the server. (see Connecting the SCSI and
power cables” on page 20).
3 Set the SCSI ID for the autoloader (see “Setting the SCSI ID” on page 25).
4 Turn on the autoloader on to make sure that it passes the Power-on Self
Test (PO ST ).
Caution
Whenever you power cycle the
autoloader, allow 10 seconds before
turning the power back on. The power
supply requires at least two to three
seconds for the capacitors to discharge.
This ensures a complete system reset on
power down and may avoid system
errors.
Setup and configuration
Set up the host and make sure that the connection is correct (see “Preparing
the host and making sure the connection is correct” on page 22).

Preparation

Before you install your new Gateway autoloader, unpack it carefully and inspect
it for any damage that might have occurred during shipping.
Make sure that the work area is free from conditions that could cause
electrostatic discharge (ESD). Discharge static electricity from your body by
touching a known grounded surface, such as your computer's metal chassis.
SCSI bus requ iremen ts
You must connect the autoloader to one of the following SCSI bus types:
Important
The autoloader is not compatible with a
High-voltage Differential (HVD) SCSI bus.
Ultra 160 SCSI-3, LVD/MSE SCSI bus
Ultra 320 SCSI-3, LVD/MSE SCSI bus
Important
The maximum number of autoloaders
supported per SCSI bus is two.
Your SCSI host adaptor card must also support the SCSI bus type used to
connect the autoloader.
Preparation
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Choosing a location

Choose a location that meets the following criteria. The autoloader uses
standard rack mounting hardware and must be flat and level.

UL requirements

Elevated operating ambient temperature
When installed in a closed multi-unit rack assembly, the operating ambient
temperature of the rack environment may be greater than the room ambient
temperature. Therefore, consideration should be given to installing the
equipment in an environment compatible with the manufacturers maximum
recommended ambient temperature.
Reduced air flow
When you install the autoloader in a rack, make sure that there is adequate air
flow for safe operation.
Mechanical loading
When you install the autoloader in a rack, make sure that you do not load the
rack unevenly (for example, all of the equipment in the top section of the rack).
Criteria Description
Rack requirements Standard 19-inch rack with 2U (3.5 inches) of available rack space.
Room temperature 50–95° F (10–35° C)
Power source AC power voltage: 100–127 VAC; 200–240 VAC
Line frequency: 50–60 Hz
Locate the AC outlet near the autoloader. The AC power cable is the product’s
main disconnect device and must be easily accessible at all times.
Weight 31 lb. (14.1 kg) unloaded
38 lb. (17.2 kg) loaded with 2 magazines, 16 cartridges
Air Quality Minimize sources of particulate contamination. Avoid areas near frequently
used doors and walkways, cooling or exhaust vents, stacks of supplies that
collect dust, printers, and smoke-filled rooms.
Excessive dust and debris can damage tapes and tape drives.
Humidity 20–80% RH (non-condensing)
Clearance Back: Minimum of 17 inches (43.2 cm)
Front: Minimum of 27 inches (68.6 cm)
Sides: Minimum of 2 inches (5.08 cm)
Chapter 2: Installing and Setting Up your Autoloader www.gateway.com
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Overloading the circuit
When you connect the autoloader to the electrical supply circuit, do not
overload the circuit.
Reliable grounding
Make sure that the electrical circuit providing power to your autoloader has a
reliable ground. Pay particular attention to supply connections other than direct
connections to the branch circuit, such as the use of power strips.

Unpacking the autoloader

Important
If the room in which you are working
differs from the temperature in which the
autoloader was shipped or stored by
30°F (15°C) or more, let the autoloader
acclimate to the surrounding
environment for at least 12 hours before
opening the shipping carton.
Before you begin, clear a desk or table so that you can unpack the autoloader.
You also need to select an open 2U computer rack location near the server that
will host the autoloader.
Important
If your autoloader was ordered as a
one-magazine autoloader, be sure to
remove the plastic shipping insert from
the magazine bay before connecting or
operating your autoloader. Insert either a
magazine or a magazine blank into the
bay. The autoloader does not function
without both magazine bays equipped
with either a magazine or a magazine
blank.
To unpack and inspect the autoloader:
1 Clear a table or desk so that you have room to unpack the autoloader.
2 Inspect the shipping box for damage. If you notice any damage, report it
to the shipping company immediately.
3 Open the shipping box and remove the accessories package. Set the
accessories package aside for now.
4 Lift the autoloader and padding out of the box and place it on the work
surface, top facing up. Do not set the autoloader on the front, back, or
either side.
5 Carefully remove the shipping padding from the left and right sides of the
autoloader. Then remove the autoloader from the bag. Save the packing
materials in case you need to move or ship the autoloader in the future.
6 Remove the shipping filler block and replace it with the right magazine
or magazine blank.

Installation

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13
Installation

Rack mounting the autoloader

The autoloader can be rack mounted using the V-rail kit (included).
The following illustration shows minimum clearances for rack mount
installation:
Minimum clearance to load
or unload a magazine from
the system
Minimum cle arance to load
a tape through the mailslot
Clearance to door inside a rack
27.0” (686 mm)
6.0” (152 mm)
2.0” (51 mm)
1.0” (25 mm)
3.4” (86 mm)
Minimum side
clearance (both sides)
Front
Back
Minimum clearance between the
back of the autoloader and the
inside of the rack (using standard
mounting brackets adjusted to
their closest setting)
Tap e
magazine
Tap e
Autoloader
Chapter 2: Installing and Setting Up your Autoloader www.gateway.com
14

General preparation for rack mount installation

To prepare for rack mount installation:
Warnin g
Failure to take these safety steps may
result in personal injury or equipment
damage.
1 Lower the cabinet feet.
2 Extend the cabinet’s anti-tip device, if available.
An anti-tip device may be extendable legs or similar equipment used to
stabilize the cabinet. This anti-tip equipment is to help avoid
over-balancing the cabinet when installing or removing equipment.
Caution
Do not remove the top cover of the
autoloader during the installation
process. Removing the top cover could
result in damage to the autoloader.
3 Make sure that the cabinet and all rack mounted equipment have a
reliable ground connection.
4 Make sure that the total current of all rack mounted components
(including the autoloader) does not exceed the current rating of the power
distribution unit or outlet receptacles.
5 Secure the help of at least one other person. At least two people are
required to safely install the autoloader into a rack cabinet.

Installing and removing the V-rail kit

The V-rail is a set of rails, plates, and mounting hardware that lets you install
the autoloader into a rack. This is not a slide rail kit, but allows some movement
from the rack cabinet for easier access or removal of the autoloader.
The V-rails come already mounted to the chassis of your SuperLoader3.
Requirements
The V-rail can be used in many rack cabinet structures.
Front to rear rail spacing range is 25.75 – 34.50 inches (654.05 – 876.30 mm).
This range accommodates varying cabinet depths. The vertical rail thickness is
either 0.080 inch (2.03 mm) or .105 inch (7.14 mm).
Vertical rail hole types
The V-rail can be used with the following rack hole types:
.375 inch (9.53 mm) square through-holes
.281 inch (7.14 mm) diameter through-holes
10-32 UNF-2B threaded holes
M6–1-6H threaded holes
Installation
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15
Accessory pieces
Besides the rail parts themselves, there are two plates included with the rail kit.
These plates are used for various rack mountings. The front cover plate is used
on all rack rails. The 10-32 inside nut plate is used on the .375 inch square-hole
rails, the .280 diameter rails, and the M6 rails.
Left rail assembly
Right rail assembly
Front cover
plate used on
all rack rails
10-32 inside
nut plate used
on .375
square-hole
rails, and .280
and M6 rails
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Installation in a .375 square-hole rack
To install the rail in a .375 square-hole rack:
1 Identify the correct mounting holes on the vertical rail, making sure that
the selected holes are on the same level as the mounting holes on the
other three vertical rails.
2 Mount the front cover plate to the vertical rail in the identified holes by
using 10-32 x .625 bolts in the center two holes of the plate.
3 Install the chassis into the rack by aligning the chassis-mounted rails with
the mounted rail assemblies, then pushing the chassis into the rack.
4 Secure the chassis into the rack by bolting the autoloader tabs to the
upper and lower holes in the front cover plate using 10-32 x .625 bolts.
Front cover
plate
10-32 inside
nut plate
Rail
assembly
Vertical rail
Autoloader tab
(autoloader not
shown)
Installation
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17
Installation in a .280 Diameter thru-hole rack
To install the rail in a .280 diameter thru-hole rack:
1 Identify the correct mounting holes on the vertical rail, making sure that
the selected holes are on the same level.
2 Mount the front cover plate to the vertical rail in the identified holes by
using M6 (.200”) threaded bolts in the center two holes of the plate.
Important
The upper and lower tabs of the inside
plate do not enter the holes of the rack.
They deform when secured.
3 Install the chassis into the rack by aligning the chassis-mounted rails with
the mounted rail assemblies, then pushing the chassis into the rack.
4 Secure the chassis into the rack by bolting the autoloader tabs to the
upper and lower holes in the front cover plate using M6 (.200”) threaded
bolts.
Front cover
plate
10-32 inside
nut plate
Rail
assembly
Vertical rail
Autoloader tab
(autoloader not
shown)
Chapter 2: Installing and Setting Up your Autoloader www.gateway.com
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Installation in a 10-32 threaded-hole rack
To install the rail in a 10-32 threaded-hole rack:
1 Identify the correct mounting holes on the vertical rail, making sure that
the selected holes are on the same level.
2 Mount the front cover plate to the vertical rail in the identified holes by
using 10-32 x .625 bolts in the center two holes of the plate.
3 Install the chassis into the rack by aligning the chassis-mounted rails with
the mounted rail assemblies, then pushing the chassis into the rack.
4 Secure the chassis into the rack by bolting the autoloader tabs to the
upper and lower holes in the front cover plate using 10-32 x .625 bolts.
Front cover
plate
Rail
assembly
Vertical rail
Autoloader tab
(autoloader not
shown)
Installation
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19
Chassis-m ounted r ails
The following illustrations show various views of the chassis-mounted rail
system.
Rail parts
Rails installed
on a chassis
Chassis rail
close-up
Chapter 2: Installing and Setting Up your Autoloader www.gateway.com
20

Connecting the SCSI and power cables

To connect the SCSI and power cables:
1 Shut down and turn off the selected server. Turn off all attached accessory
devices, such as printers and other SCSI devices.
2 Attach one end of the SCSI cable (included in the accessory kit) to one of
the connectors on the back panel of the autoloader.
The chassis mounted
on a rack.
Using long
autoloader brackets.
Using short
autoloader brackets.
Back view of
mounted chassis.
Installation
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21
Important
If the supplied SCSI cable does not fit the
connector on your SCSI host adapter, you
have an incompatible SCSI host adapter.
Contact your Gateway representative or
your SCSI host adapter manufacturer for
information.
3 Attach the other end of the SCSI cable to the connector on the SCSI host
adapter or to the connector on the previous device on the SCSI bus.
4 Attach the terminator to the remaining SCSI connector on the back panel
of the autoloader (if the autoloader is the last or only device on the SCSI
bus). Otherwise, attach the cable to the next device on the SCSI bus. Make
sure that the last device on the SCSI bus is correctly terminated.
5 Plug the power cable into the power connector on the back panel of the
autoloader.
6 Plug in the power cable to the nearest correctly grounded power outlet.
7 Turn on the autoloader by setting the power switch on the front panel to
the ON position. Check the LCD screen to make sure the autoloader is
receiving power. If it is not, check the power connections and your power
source.
8 Turn on any other devices you turned off earlier.
9 During the Power-on Self Test (POST), both LEDs are illuminated briefly,
followed by only the Ready/Activity LED flashing. When the initialization
sequence is complete, the LCD screen displays the Home screen.
10 Turn on the server.
1 Ethernet cable
2SCSI cable
3 SCSI terminator
1
2
3
Chapter 2: Installing and Setting Up your Autoloader www.gateway.com
22

Preparing the host and making sure the connection is correct

If necessary, install a SCSI host adapter, software, and compatible drivers. Refer
to the manuals for the host computer and SCSI host adapter for detailed
instructions. In addition, follow these general guidelines:
When the host server is powered on, install software or drivers that are
compatible with the autoloader (see “Installing the device drivers” on
page 22). Most backup software packages require an additional module
to communicate with the autoloader robotics.
If the host server is connected to a network, check with the system
administrator before turning off power.
Use correct procedures to prevent electrostatic discharge (ESD). Use
wrist-grounding straps and anti-static mats when handling internal
components.
Make sure that the host server has an open expansion slot.
Make sure that your backup application supports the SCSI host adapter.
Depending on the server configuration, you may need to change the
SCSI ID of the autoloader (see “Setting the SCSI ID” on page 25).
Make sure that the autoloader is correctly terminated. If the autoloader is
the only SCSI device other than the SCSI host adapter on the selected SCSI
bus, it must be terminated. Likewise, if the autoloader is physically the last
SCSI device on the SCSI bus, it must be terminated. Only the devices
physically at the beginning and end of the SCSI bus should be terminated.
If the host is located at the beginning of the SCSI bus, the host HBA is
usually terminated internally.

Installing the device drivers

Important
Device drivers are required if you intend
to use the Microsoft Windows 2003
native backup application. Commercial
backup applications provide all
necessary device driver support.
Microsoft Windows NT
®
does not include
native support for autoloaders. You must
use a backup application with Microsoft
Windows NT.
No drivers are needed for Redhat 3.0,
Solaris 8, Solaris 9, and Solaris 10.
Commercial backup applications
provide all necessary device driver
support.
There are two device drivers associated with the autoloader. One for the
autoloader itself, and a second for the tape drive within the autoloader.
Tape drive device driver
To install the tape drive device driver for Microsoft Windows 2003:
1 Make sure that you are logged on to the host server with administrator
privileges.
2 Download the latest drivers. Save the drivers to your host computer.
For the either model, go to support.gateway.com.
Open the device manager (refer to your specific OS documentation
for instructions). For example, right-click the My Computer icon on
the Windows desktop, click Manage, then click Device Manager.
The drive should be listed under the ? Other Devices item as
Unknown Medium Changer Device.
3 Right-click the appropriate listing, click Uninstall, then click OK to confirm
that you want to remove the device.
4 Click Action in the upper-left corner of the Computer Management dialog
box.
Installation
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23
5 Click Scan for Hardware Changes. Windows 2003 scans for the
SuperLoader 3 drive. The drive appears under ?Other Devices again.
6 Right-click the appropriate listing, then click Properties.
7 Select the Driver tab, then click Update Driver.
8 When the Upgrade Device Driver Wizard appears, click Next.
9 Click Display a list..., then click Next.
10 Scroll down and click Tape Drive, then click Next.
11 Select the appropriate directory for your drive.
12 Click the SuperLoader 3 (drive) entry, then click Next.
13 Click Next to install the driver.
14 Click Finish.
15 Click Device Properties to make sure that the driver has been installed.
The drive now appears in Device Manager under Tape Dri ves as a (drive
type) SCSI Sequential Device and is ready to use.
Autoloader device driver
To install the autoloader device driver for Microsoft Windows 2003:
1 Make sure that you are logged on to the host server with administrator
privileges.
Important
The autoloader uses the SuperLoader 3
Windows drivers.
2 Download the latest drivers from support.gateway.com. Save the drivers
to your host computer.
3 Right-click the My Computer icon on the Windows desktop, then click
Manage, Device Manager.
The autoloader should be listed under Medium Changers as Unknown
Medium Changer Device.
4 Right-click the Unknown Medium Changer Device listing, click
Uninstall, then click OK to confirm that you want to remove the device.
5 Click Action in the upper-left corner of the Computer Management dialog
box.
6 Click Scan for Hardware Changes.
Windows 2003 scans for the autoloader. The autoloader appears under
Medium Changers again.
7 Right-click the Unknown Medium Changer Device listing, then click
Properties.
8 Select the Driver tab.
9 When the Upgrade Device Driver Wizard appears, click Next.
10 Click Display a list..., then click Next.
Chapter 2: Installing and Setting Up your Autoloader www.gateway.com
24
11 Browse to the location where you saved the drivers on the host computer,
then click OK.
12 Click the SuperLoader 3 entry, then click Next.
13 Click Next again to install the driver.
14 Click Finish.
15 Close the Device Properties dialog box.
The autoloader now appears in Device Manager under Medium Changers
and is ready to use.

Setup

When you first power on the autoloader, it automatically runs a POST (Power-on
Self Test). During the POST, the left (green) LED flashes. After the POST, the left
(green) and right (amber) LED flash alternately back and forth. Do one of the
following:
If the autoloader powers on successfully, continue configuring the
autoloader (see “Configuring the autoloader” on page 24).
Important
The front panel requires a six-digit
password to change the configuration
(see “Setting passwords” on page 33). The
LCD front panel default password for the
Administrator is 000000. The default
password for the Operator is 111111.
If the autoloader does not power on successfully, make sure that:
The power switch is on.
The power cable is inserted correctly.
The SCSI bus is terminated.
The SCSI cable is connected to the autoloader and host computer.
No error code appears on the autoloader LCD.
If you cannot resolve the problem yourself, contact Gateway Customer
Care (see “Getting Help” on page 6).
When you first power on the autoloader, the setting for the Internet Protocol
(IP) address is static with the address 192.168.20.128. If you want to use
Dynamic Host Configuration Protocol (DHCP) to change the IP address, see
“Setting the IP address” on page 26. To determine the IP address when using
DHCP, view the Ethernet status information (see “Setting Ethernet” on page 26).

Configuring the autoloader

To configure the autoloader, start with the Main menu on the front panel. If the
Main menu is not already visible on the LCD, press E
NTER.
When you first power on the autoloader, the default is set with no password
protection. However, after you set the security option, all the configuration
functionality is password-protected. You need an administrator-level password
to configure the autoloader (see “Default username and password” on page 55
for On-board Remote Management or “Setting security options” on page 59 for
the front panel).
Setup
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25
The front panel menu has the following options:
To configure the autoloader, you must make sure that the setup includes the
following:
SCSI ID(s). For the autoloader, there is a single SCSI ID.
Magazine(s).
Ethernet IP address (if you are not using DHCP).
SNMP server IP address only if SNMP is being used.
Time server IP address (or the time zone, date, and time, if configuring
manually)—only if a time server is being used.
Control mode.
Security option.
Setting the SCSI ID
Each SCSI device attached to a server or workstation must have a unique SCSI
ID. For the autoloader, you need one SCSI ID.
To set the SCSI ID:
1 If the Main menu is not already visible, press ENTER. The Main menu opens.
2 Click Configuration, then press ENTER. The Configuration submenu opens.
3 Scroll to SCSI ID, then press ENTER.
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