Gateway E-826R, E-824R User Manual

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USER GUIDE

Gateway®E-824R/E-826R SuperLoader™3

Contents

Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Gateway E-824R DLT-V4 SuperLoader 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Gateway E-826R LTO-3 SuperLoader 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Bar code reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Enclosure components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Product components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 External Backup CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Chapter 2: Installing and Setting Up your Autoloader . . . . . . . . . . . . . . . . . . . . . . . . . .9

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Choosing a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 UL requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Unpacking the autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Rack mounting the autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 General preparation for rack mount installation . . . . . . . . . . . . . . . . . . . . . 14 Installing and removing the V-rail kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Connecting the SCSI and power cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Preparing the host and making sure the connection is correct . . . . . . . 22 Installing the device drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Configuring the autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Setting the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Setting the Change mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Chapter 3: Operating your Autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Using the operator's panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Entering the passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Logging out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Using cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Inserting a single cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Moving a single cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Ejecting a single cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Using magazines and magazine blanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Magazine Load/Unload command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Installing a magazine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

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Installing a magazine blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Removing a magazine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Removing a magazine blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Changing the orientation of a magazine or magazine blank . . . . . . . . . .44

Manually operating the magazine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Replacing a magazine or magazine blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Viewing status information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Viewing the autoloader status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Viewing the firmware version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Viewing the status of the magazine slots . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Viewing the tape drive status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Viewing the tape drive version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Viewing Ethernet information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Running an inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Data compression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Chapter 4: Managing and Monitoring your Autoloader . . . . . . . . . . . . . . . . . . . . . . .53

On-board Remote Management overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Opening On-board Remote Management . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Viewing status information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Feedback on pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 Using the Configuration page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 System Operations options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 Setting security options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 Using the Updates page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61 Using the Diagnostics page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Running diagnostic tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Viewing Error or History logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Performing a System Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Using the Commands page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Set to Home . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Sequential operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Chapter 5: Troubleshooting your Autoloader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 Understanding POST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 Performing a POST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Interpreting the POST results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Running diagnostic tests from the front panel . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Setting the security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68 Stopping a diagnostic test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68 Front panel diagnostic tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

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Running diagnostic tests remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Diagnostics using On-board Remote Management . . . . . . . . . . . . . . . . . . 70 Checking for errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Hard error log display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Error code field description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Before contacting Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Returning the autoloader for service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Preparing the autoloader for shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Removing the autoloader from a rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Packing the autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Appendix A: Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Basic information logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Log descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Autoloader logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Soft logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Update logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Boot logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Tape drive logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Tape drive error logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 SCSI check condition error logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 POST failure logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Appendix B: Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Autoloader performance specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Autoloader power specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Autoloader vibration specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Autoloader shock specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Tape drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

LTO-3 drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 DLT-V4 drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Appendix C: Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . 101

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

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CHAPTER 1

Introduction

Introduction

Features

Enclosure components

Getting Help

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CHAPTER 1: Introduction

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Introduction

This guide provides information on the installation, configuration, and general use of the Gateway® E-824R and E-826R autoloaders.

These autoloaders are compatible with most operating systems and environments that support the SCSI interface, but require either direct support from the operating system or a compatible backup application to take full advantage of their many features.

Features

Each autoloader is an automated system that includes a tape drive and one or two magazines for tape cartridges. Your application can automatically load and unload tape cartridges as required for data backup or data retrieval. The autoloaders provide a compact, high capacity, low-cost method for unattended data backup.

Each SuperLoader 3™ contains either a DLT-V4 tape drive (E-824R), or an LTO-3 tape drive (E-826R) and one or two magazines containing as many as eight cartridges each. A single cartridge can be inserted directly through a password-protected mailslot (front loading slot). From the mailslot, the cartridge can be inserted into the tape drive (if there is no cartridge already in the drive), or you can load the cartridge into a magazine slot (if there is no cartridge already in the slot).

The front panel on the autoloader includes a liquid crystal display (LCD) screen and four function keys. A scrolling menu on the LCD screen lets you get information from the autoloader and enter commands. The front panel also includes two LEDs, which indicate the autoloader's status and error condition.

The SuperLoader 3 connects to your host server through a SCSI connection, letting the host send data and commands automatically. You can also connect to the autoloader using an Ethernet connection, to perform administrative functions and download system updates.

Gateway E-824R DLT-V4 SuperLoader 3

The Gateway E-824R DLT-V4 SuperLoader 3 is SCSI-3 compatible and operates as a single SCSI ID/two LUN data storage device. It is equipped with a DLT-V4 tape drive and can hold as many as sixteen DLT VS1 data cartridges, when using two magazines. This provides a compressed capacity of 5.1 Terabytes of data and a sustained data transfer rate of 36 GB per hour (native) or as high as 72 GB per hour compressed (assuming 2:1 compression).

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Features

Gateway E-826R LTO-3 SuperLoader 3

The Gateway E-826R LTO-3 SuperLoader 3 is SCSI-3 compatible and operates as a single SCSI ID/two LUN data storage device. It is equipped with an LTO-3 tape drive and contains as many as sixteen Ultrium 3 data cartridges, when using two magazines, which provides a compressed capacity of 6.4 Terabytes of data and a sustained data transfer rate of 245 GB per hour (native), or as high as 490 GB per hour compressed (assuming 2:1 compression).

Bar code reader

A bar code reader is enclosed within the body of the autoloader. The bar code reader automatically scans each cartridge in the magazine when the power is turned on, after a reset, after an import or export, or when a re-inventory command is issued (see “Running an inventory” on page 50). Other than that, there is no user interface with the bar code reader through the front panel operator controls or LCD screen. The information from each label is stored in memory and is available through SCSI and On-board Remote Management to the computer's operating system or backup application upon request.

If you use the bar code reader, you must apply or slide the bar code labels into the appropriate slot on the right side of each cartridge. The labels must conform to ANSI/AIM BC1 -1995 Uniform Symbology Specification Code 39. A set of bar code labels is included with the autoloader.

Accessories

The following accessories are shipped with the autoloader:

SCSI host cable

SCSI terminator

Hardware to rack mount the autoloader

T8 and T10 TORX® L-Key drivers

One magazine blank

Power cable

Documentation CD containing all of the documentation

Bar code labels

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Enclosure components

Front

Left magazine or blank

Mailslot (front

Right magazine or blank

loading slot)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Power switch

Front panel LEDs

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Front panel LCD screen

Function keys

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Enclosure components

Back

Power

 

 

 

 

 

 

 

 

switch

Power

Fan vent

 

 

 

 

 

connector

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

RJ-45 Ethernet

68-pin HD SCSI

Fan vent

connector

connectors

 

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Product components

#Accessory

1SCSI cable

2SCSI terminator

3Power cable

4Setup poster

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CD (documentation)

 

 

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Magazine blank

 

 

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Bar code labels

 

 

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TORX T8 and T10 L-key drivers

 

 

Getting Help

In addition to your autoloader’s documentation, you can use the following information resources to help you use your autoloader.

External Backup CD

Use the External Backup CD to access file utilities, Windows 2003 Server drivers, and documentation for your autoloader and its components.

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Gateway Web site

Getting Help

Gateway provides a variety of information on its Web site to help you use your autoloader.

Visit the Gateway Web site at support.gateway.com for:

Technical documentation and product guides

Technical tips and support

Updated hardware drivers

Order status

Frequently asked questions (FAQs)

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CHAPTER 2

Installing and Setting Up your Autoloader

Overview

Preparation

Installation

Setup

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Chapter 2: Installing and Setting Up your Autoloader

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Overview

Preparation

1Prepare to install your new E-824R or E-826R (see “Preparation” on page 10).

2Identifying the correct SCSI bus types (see “SCSI bus requirements” on page 10).

Installation

Caution

Whenever you power cycle the autoloader, allow 10 seconds before turning the power back on. The power supply requires at least two to three seconds for the capacitors to discharge. This ensures a complete system reset on power down and may avoid system errors.

1Install the autoloader in a computer rack. (see “Rack mounting the autoloader” on page 13).

2Connect the autoloader to the server. (see “Connecting the SCSI and power cables” on page 20).

3 Set the SCSI ID for the autoloader (see “Setting the SCSI ID” on page 25).

4Turn on the autoloader on to make sure that it passes the Power-on Self Test (POST).

Setup and configuration

Set up the host and make sure that the connection is correct (see “Preparing the host and making sure the connection is correct” on page 22).

Preparation

Before you install your new Gateway autoloader, unpack it carefully and inspect it for any damage that might have occurred during shipping.

Make sure that the work area is free from conditions that could cause electrostatic discharge (ESD). Discharge static electricity from your body by touching a known grounded surface, such as your computer's metal chassis.

Important

The autoloader is not compatible with a High-voltage Differential (HVD) SCSI bus.

Important

The maximum number of autoloaders supported per SCSI bus is two.

SCSI bus requirements

You must connect the autoloader to one of the following SCSI bus types:

Ultra 160 SCSI-3, LVD/MSE SCSI bus

Ultra 320 SCSI-3, LVD/MSE SCSI bus

Your SCSI host adaptor card must also support the SCSI bus type used to connect the autoloader.

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Choosing a location

Preparation

Choose a location that meets the following criteria. The autoloader uses standard rack mounting hardware and must be flat and level.

Criteria

Description

 

 

Rack requirements

Standard 19-inch rack with 2U (3.5 inches) of available rack space.

 

 

Room temperature

50–95° F (10–35° C)

 

 

Power source

AC power voltage: 100–127 VAC; 200–240 VAC

 

Line frequency: 50–60 Hz

 

Locate the AC outlet near the autoloader. The AC power cable is the product’s

 

main disconnect device and must be easily accessible at all times.

 

 

Weight

31 lb. (14.1 kg) unloaded

 

38 lb. (17.2 kg) loaded with 2 magazines, 16 cartridges

 

 

Air Quality

Minimize sources of particulate contamination. Avoid areas near frequently

 

used doors and walkways, cooling or exhaust vents, stacks of supplies that

 

collect dust, printers, and smoke-filled rooms.

 

Excessive dust and debris can damage tapes and tape drives.

 

 

Humidity

20–80% RH (non-condensing)

 

 

Clearance

Back: Minimum of 17 inches (43.2 cm)

 

Front: Minimum of 27 inches (68.6 cm)

 

Sides: Minimum of 2 inches (5.08 cm)

 

 

UL requirements

Elevated operating ambient temperature

When installed in a closed multi-unit rack assembly, the operating ambient temperature of the rack environment may be greater than the room ambient temperature. Therefore, consideration should be given to installing the equipment in an environment compatible with the manufacturer’s maximum recommended ambient temperature.

Reduced air flow

When you install the autoloader in a rack, make sure that there is adequate air flow for safe operation.

Mechanical loading

When you install the autoloader in a rack, make sure that you do not load the rack unevenly (for example, all of the equipment in the top section of the rack).

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Overloading the circuit

When you connect the autoloader to the electrical supply circuit, do not overload the circuit.

Reliable grounding

Make sure that the electrical circuit providing power to your autoloader has a reliable ground. Pay particular attention to supply connections other than direct connections to the branch circuit, such as the use of power strips.

Unpacking the autoloader

Important

If the room in which you are working differs from the temperature in which the autoloader was shipped or stored by 30°F (15°C) or more, let the autoloader acclimate to the surrounding environment for at least 12 hours before opening the shipping carton.

Important

If your autoloader was ordered as a one-magazine autoloader, be sure to remove the plastic shipping insert from the magazine bay before connecting or operating your autoloader. Insert either a magazine or a magazine blank into the bay. The autoloader does not function without both magazine bays equipped with either a magazine or a magazine blank.

Before you begin, clear a desk or table so that you can unpack the autoloader. You also need to select an open 2U computer rack location near the server that will host the autoloader.

To unpack and inspect the autoloader:

1 Clear a table or desk so that you have room to unpack the autoloader.

2Inspect the shipping box for damage. If you notice any damage, report it to the shipping company immediately.

3Open the shipping box and remove the accessories package. Set the accessories package aside for now.

4Lift the autoloader and padding out of the box and place it on the work surface, top facing up. Do not set the autoloader on the front, back, or either side.

5Carefully remove the shipping padding from the left and right sides of the autoloader. Then remove the autoloader from the bag. Save the packing materials in case you need to move or ship the autoloader in the future.

6Remove the shipping filler block and replace it with the right magazine or magazine blank.

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Installation

Installation

Rack mounting the autoloader

The autoloader can be rack mounted using the V-rail kit (included).

The following illustration shows minimum clearances for rack mount installation:

Tape magazine

Clearance to door inside a rack

Tape

2.0” (51 mm)

Front

Autoloader

Minimum side clearance (both sides)

1.0” (25 mm)

Back

27.0” (686 mm)

Minimum clearance to load or unload a magazine from the system

Minimum clearance to load a tape through the mailslot

6.0” (152 mm)

Minimum clearance between the back of the autoloader and the inside of the rack (using standard mounting brackets adjusted to their closest setting)

3.4” (86 mm)

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General preparation for rack mount installation

Warning

Failure to take these safety steps may result in personal injury or equipment damage.

Caution

Do not remove the top cover of the autoloader during the installation process. Removing the top cover could result in damage to the autoloader.

To prepare for rack mount installation:

1 Lower the cabinet feet.

2Extend the cabinet’s anti-tip device, if available.

An anti-tip device may be extendable legs or similar equipment used to stabilize the cabinet. This anti-tip equipment is to help avoid over-balancing the cabinet when installing or removing equipment.

3Make sure that the cabinet and all rack mounted equipment have a reliable ground connection.

4Make sure that the total current of all rack mounted components (including the autoloader) does not exceed the current rating of the power distribution unit or outlet receptacles.

5Secure the help of at least one other person. At least two people are required to safely install the autoloader into a rack cabinet.

Installing and removing the V-rail kit

The V-rail is a set of rails, plates, and mounting hardware that lets you install the autoloader into a rack. This is not a slide rail kit, but allows some movement from the rack cabinet for easier access or removal of the autoloader.

The V-rails come already mounted to the chassis of your SuperLoader3.

Requirements

The V-rail can be used in many rack cabinet structures.

Front to rear rail spacing range is 25.75 – 34.50 inches (654.05 – 876.30 mm). This range accommodates varying cabinet depths. The vertical rail thickness is either 0.080 inch (2.03 mm) or .105 inch (7.14 mm).

Vertical rail hole types

The V-rail can be used with the following rack hole types:

.375 inch (9.53 mm) square through-holes

.281 inch (7.14 mm) diameter through-holes

10-32 UNF-2B threaded holes

M6–1-6H threaded holes

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Installation

Left rail assembly

Right rail assembly

Accessory pieces

Besides the rail parts themselves, there are two plates included with the rail kit. These plates are used for various rack mountings. The front cover plate is used on all rack rails. The 10-32 inside nut plate is used on the .375 inch square-hole rails, the .280 diameter rails, and the M6 rails.

Front cover plate used on all rack rails

10-32 inside nut plate used on .375 square-hole rails, and .280 and M6 rails

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Installation in a .375 square-hole rack

To install the rail in a .375 square-hole rack:

1Identify the correct mounting holes on the vertical rail, making sure that the selected holes are on the same level as the mounting holes on the other three vertical rails.

Vertical rail

10-32 inside

 

 

nut plate

Rail Front cover assembly

Autoloader tab plate (autoloader not shown)

2Mount the front cover plate to the vertical rail in the identified holes by using 10-32 x .625 bolts in the center two holes of the plate.

3Install the chassis into the rack by aligning the chassis-mounted rails with the mounted rail assemblies, then pushing the chassis into the rack.

4Secure the chassis into the rack by bolting the autoloader tabs to the upper and lower holes in the front cover plate using 10-32 x .625 bolts.

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Installation

Installation in a .280 Diameter thru-hole rack

To install the rail in a .280 diameter thru-hole rack:

1Identify the correct mounting holes on the vertical rail, making sure that the selected holes are on the same level.

Vertical rail

10-32 inside

nut plate

 

Rail

assembly

Front cover Autoloader tab plate (autoloader not

shown)

Important

The upper and lower tabs of the inside plate do not enter the holes of the rack.

They deform when secured.

2Mount the front cover plate to the vertical rail in the identified holes by using M6 (.200”) threaded bolts in the center two holes of the plate.

3Install the chassis into the rack by aligning the chassis-mounted rails with the mounted rail assemblies, then pushing the chassis into the rack.

4Secure the chassis into the rack by bolting the autoloader tabs to the upper and lower holes in the front cover plate using M6 (.200”) threaded bolts.

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Installation in a 10-32 threaded-hole rack

To install the rail in a 10-32 threaded-hole rack:

1Identify the correct mounting holes on the vertical rail, making sure that the selected holes are on the same level.

Vertical rail

 

Front cover

Autoloader tab

plate

Rail

(autoloader not

assembly

shown)

 

2Mount the front cover plate to the vertical rail in the identified holes by using 10-32 x .625 bolts in the center two holes of the plate.

3Install the chassis into the rack by aligning the chassis-mounted rails with the mounted rail assemblies, then pushing the chassis into the rack.

4Secure the chassis into the rack by bolting the autoloader tabs to the upper and lower holes in the front cover plate using 10-32 x .625 bolts.

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Installation

Chassis-mounted rails

The following illustrations show various views of the chassis-mounted rail system.

Rail parts

Rails installed on a chassis

Chassis rail close-up

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Using long autoloader brackets.

The chassis mounted on a rack.

Using short autoloader brackets.

Back view of mounted chassis.

Connecting the SCSI and power cables

To connect the SCSI and power cables:

1Shut down and turn off the selected server. Turn off all attached accessory devices, such as printers and other SCSI devices.

2Attach one end of the SCSI cable (included in the accessory kit) to one of the connectors on the back panel of the autoloader.

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Important

If the supplied SCSI cable does not fit the connector on your SCSI host adapter, you have an incompatible SCSI host adapter. Contact your Gateway representative or your SCSI host adapter manufacturer for

information.

Installation

3Attach the other end of the SCSI cable to the connector on the SCSI host adapter or to the connector on the previous device on the SCSI bus.

1

2

3

1Ethernet cable

2SCSI cable

3SCSI terminator

4Attach the terminator to the remaining SCSI connector on the back panel of the autoloader (if the autoloader is the last or only device on the SCSI bus). Otherwise, attach the cable to the next device on the SCSI bus. Make sure that the last device on the SCSI bus is correctly terminated.

5Plug the power cable into the power connector on the back panel of the autoloader.

6 Plug in the power cable to the nearest correctly grounded power outlet.

7Turn on the autoloader by setting the power switch on the front panel to the ON position. Check the LCD screen to make sure the autoloader is receiving power. If it is not, check the power connections and your power source.

8 Turn on any other devices you turned off earlier.

9During the Power-on Self Test (POST), both LEDs are illuminated briefly, followed by only the Ready/Activity LED flashing. When the initialization sequence is complete, the LCD screen displays the Home screen.

10 Turn on the server.

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Preparing the host and making sure the connection is correct

If necessary, install a SCSI host adapter, software, and compatible drivers. Refer to the manuals for the host computer and SCSI host adapter for detailed instructions. In addition, follow these general guidelines:

When the host server is powered on, install software or drivers that are compatible with the autoloader (see “Installing the device drivers” on page 22). Most backup software packages require an additional module to communicate with the autoloader robotics.

If the host server is connected to a network, check with the system administrator before turning off power.

Use correct procedures to prevent electrostatic discharge (ESD). Use wrist-grounding straps and anti-static mats when handling internal components.

Make sure that the host server has an open expansion slot.

Make sure that your backup application supports the SCSI host adapter.

Depending on the server configuration, you may need to change the SCSI ID of the autoloader (see “Setting the SCSI ID” on page 25).

Make sure that the autoloader is correctly terminated. If the autoloader is the only SCSI device other than the SCSI host adapter on the selected SCSI bus, it must be terminated. Likewise, if the autoloader is physically the last SCSI device on the SCSI bus, it must be terminated. Only the devices physically at the beginning and end of the SCSI bus should be terminated. If the host is located at the beginning of the SCSI bus, the host HBA is usually terminated internally.

Installing the device drivers

Important

Device drivers are required if you intend to use the Microsoft Windows 2003 native backup application. Commercial backup applications provide all necessary device driver support. Microsoft Windows NT® does not include native support for autoloaders. You must use a backup application with Microsoft Windows NT.

No drivers are needed for Redhat 3.0, Solaris 8, Solaris 9, and Solaris 10. Commercial backup applications provide all necessary device driver support.

There are two device drivers associated with the autoloader. One for the autoloader itself, and a second for the tape drive within the autoloader.

Tape drive device driver

To install the tape drive device driver for Microsoft Windows 2003:

1Make sure that you are logged on to the host server with administrator privileges.

2Download the latest drivers. Save the drivers to your host computer.

For the either model, go to support.gateway.com.

Open the device manager (refer to your specific OS documentation for instructions). For example, right-click the My Computer icon on the Windows desktop, click Manage, then click Device Manager.

The drive should be listed under the ? Other Devices item as

Unknown Medium Changer Device.

3Right-click the appropriate listing, click Uninstall, then click OK to confirm that you want to remove the device.

4Click Action in the upper-left corner of the Computer Management dialog box.

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Installation

5Click Scan for Hardware Changes. Windows 2003 scans for the SuperLoader 3 drive. The drive appears under ? Other Devices again.

6 Right-click the appropriate listing, then click Properties.

7 Select the Driver tab, then click Update Driver.

8 When the Upgrade Device Driver Wizard appears, click Next.

9 Click Display a list..., then click Next.

10Scroll down and click Tape Drive, then click Next.

11Select the appropriate directory for your drive.

12Click the SuperLoader 3 (drive) entry, then click Next.

13Click Next to install the driver.

14Click Finish.

15Click Device Properties to make sure that the driver has been installed.

The drive now appears in Device Manager under Tape Drives as a (drive type) SCSI Sequential Device and is ready to use.

Important

The autoloader uses the SuperLoader 3 Windows drivers.

Autoloader device driver

To install the autoloader device driver for Microsoft Windows 2003:

1Make sure that you are logged on to the host server with administrator privileges.

2Download the latest drivers from support.gateway.com. Save the drivers to your host computer.

3Right-click the My Computer icon on the Windows desktop, then click

Manage, Device Manager.

The autoloader should be listed under Medium Changers as Unknown Medium Changer Device.

4Right-click the Unknown Medium Changer Device listing, click Uninstall, then click OK to confirm that you want to remove the device.

5Click Action in the upper-left corner of the Computer Management dialog box.

6 Click Scan for Hardware Changes.

Windows 2003 scans for the autoloader. The autoloader appears under

Medium Changers again.

7Right-click the Unknown Medium Changer Device listing, then click

Properties.

8 Select the Driver tab.

9 When the Upgrade Device Driver Wizard appears, click Next.

10 Click Display a list..., then click Next.

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11Browse to the location where you saved the drivers on the host computer, then click OK.

12Click the SuperLoader 3 entry, then click Next.

13Click Next again to install the driver.

14Click Finish.

15Close the Device Properties dialog box.

The autoloader now appears in Device Manager under Medium Changers and is ready to use.

Setup

Important

The front panel requires a six-digit password to change the configuration (see “Setting passwords” on page 33). The LCD front panel default password for the Administrator is 000000. The default password for the Operator is 111111.

When you first power on the autoloader, it automatically runs a POST (Power-on Self Test). During the POST, the left (green) LED flashes. After the POST, the left (green) and right (amber) LED flash alternately back and forth. Do one of the following:

If the autoloader powers on successfully, continue configuring the autoloader (see “Configuring the autoloader” on page 24).

If the autoloader does not power on successfully, make sure that:

The power switch is on.

The power cable is inserted correctly.

The SCSI bus is terminated.

The SCSI cable is connected to the autoloader and host computer.

No error code appears on the autoloader LCD.

If you cannot resolve the problem yourself, contact Gateway Customer Care (see “Getting Help” on page 6).

When you first power on the autoloader, the setting for the Internet Protocol (IP) address is static with the address 192.168.20.128. If you want to use Dynamic Host Configuration Protocol (DHCP) to change the IP address, see “Setting the IP address” on page 26. To determine the IP address when using DHCP, view the Ethernet status information (see “Setting Ethernet” on page 26).

Configuring the autoloader

To configure the autoloader, start with the Main menu on the front panel. If the

Main menu is not already visible on the LCD, press ENTER.

When you first power on the autoloader, the default is set with no password protection. However, after you set the security option, all the configuration functionality is password-protected. You need an administrator-level password to configure the autoloader (see “Default username and password” on page 55 for On-board Remote Management or “Setting security options” on page 59 for the front panel).

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Setup

The front panel menu has the following options:

To configure the autoloader, you must make sure that the setup includes the following:

SCSI ID(s). For the autoloader, there is a single SCSI ID. Magazine(s).

Ethernet IP address (if you are not using DHCP). SNMP server IP address only if SNMP is being used.

Time server IP address (or the time zone, date, and time, if configuring manually)—only if a time server is being used.

Control mode. Security option.

Setting the SCSI ID

Each SCSI device attached to a server or workstation must have a unique SCSI ID. For the autoloader, you need one SCSI ID.

To set the SCSI ID:

1 If the Main menu is not already visible, press ENTER. The Main menu opens.

2 Click Configuration, then press ENTER. The Configuration submenu opens.

3 Scroll to SCSI ID, then press ENTER.

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4Scroll to the number you want to set as the autoloader's SCSI ID, then press ENTER. “Cycle Power new SCSI ID” appears on the LCD.

5Press and hold the power button on the front panel until “System Shutdown wait 60 sec” appears on the LCD, then release the button. “Power Off” then appears on the LCD and the autoloader shuts off.

6Press the power button again to turn on the autoloader. The new SCSI ID is now in effect.

Setting Ethernet

Ethernet is the method used by the autoloader to access a network. With an Ethernet connection, you can remotely access the autoloader over the network. To use the Ethernet connection, you must define the following:

A dynamic or static IP address for the autoloader (required)

A subnet mask (required)

An IP gateway (optional)

A Simple Network Management Protocol (SNMP) server (optional)

A time server, or set the time and time zone manually (optional)

Setting the IP address

An IP address is the address of any device attached to a network. Each device must have a unique IP address. IP addresses are written as four sets of numbers separated by periods ranging from 0.0.0.0 up to and including 255.255.255.255.

IP addresses are either permanent or dynamically assigned. A permanent, or static, address remains the same each time the device connects to the network server. A dynamic address may change each time the device connects to the network server using Dynamic Host Configuration Protocol (DHCP).

To set a dynamic IP address:

1From the Main menu, click Configuration, then press ENTER. The

Configuration submenu opens.

2 Scroll to Ethernet, then press ENTER. The Ethernet submenu opens.

3 Scroll to Set IP, then press ENTER. The Set IP screen opens.

4Scroll to DHCP, then press ENTER. “Please reboot to use DHCP” appears on the LCD screen.

5Press and hold the power button on the front panel until “System Shutdown wait 60 sec” appears on the LCD, then release the button. “Power Off” appears on the LCD, then the autoloader shuts off.

6Press the power button again to turn on the autoloader. The IP address is changed.

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To set a static IP address:

 

1

From the Main menu, click Configuration, then press ENTER. The

 

 

Configuration submenu opens.

 

2

Scroll to Ethernet, then press ENTER. The Ethernet submenu opens.

 

3

Scroll to Set IP, then press ENTER. The Set IP screen opens.

 

4

Scroll to Static IP, then press ENTER. The cursor automatically appears at

 

 

the first digit.

 

5

At each position of the IP address, use the up and down arrows to change

 

 

the value of each digit. Press ENTER to advance the cursor to the next digit.

 

 

When you have advanced through all of the digits of the IP address, the

 

 

autoloader displays “Enter to save.”

Important

6 Press ENTER. The Configuration submenu appears and the static IP is now

If you make a mistake, press ESC to

backspace to the digit you want to

 

in effect. You do not need to reboot the autoloader.

change.

 

 

 

 

 

7

Press ESC or Enter to return to the Ethernet submenu.

 

 

 

 

 

 

 

 

 

 

Setting the subnet mask

Creating a subnet mask is a method of splitting IP networks into a series of subgroups, or subnets, to improve performance or security.

 

 

To set a subnet mask:

 

1

From the Main menu, click Configuration, then press ENTER. The

 

 

Configuration submenu opens.

 

2

Scroll to Ethernet, then press ENTER. The Ethernet submenu opens.

 

3

Scroll to Set Subnet Mask, then press ENTER. The cursor automatically

 

 

appears at the first digit.

 

4

At each position of the Subnet Mask address use the up and down arrows

 

 

to change the value of each digit. Press ENTER to advance the cursor to the

 

 

next digit.

 

 

When you have advanced through all of the digits of the subnet mask

 

 

address, the autoloader displays “Enter to save.”

Important

5 Press ENTER. “New Subnet Mask xxx.xxx.xxx” appears on the LCD. You do

If you make a mistake, press ESC to

backspace to the digit you want to

 

not need to reboot the autoloader.

change.

 

 

 

 

 

6

Press ESC or ENTER to return to the Ethernet submenu.

 

 

 

 

 

 

 

 

 

 

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Setting an IP gateway

A gateway is a node on a network that allows access to another network.

 

 

To set an IP gateway:

 

1

From the Main menu, click Configuration, then press ENTER. The

 

 

Configuration submenu opens.

 

2

Scroll to Ethernet, then press ENTER. The Ethernet submenu opens.

 

3

Scroll to Set Gateway, then press ENTER. The cursor automatically appears

 

 

at the first digit.

 

4

At each position of the gateway address use the up and down arrows to

 

 

change the value of each digit. Press ENTER to advance the cursor to the

 

 

next digit.

 

 

When you have advanced through all of the digits of the gateway address,

 

 

the autoloader displays “Enter to save.”

Important

5 Press ENTER. “New Gateway is xxx.xxx.xxx” appears on the LCD. You do not

If you make a mistake, press ESC to

backspace to the digit you want to

 

need to reboot the autoloader.

change.

 

 

 

 

 

6

Press ESC or ENTER to return to the Ethernet submenu.

 

 

 

 

 

 

 

 

 

 

Important

If you make a mistake, press ESC to backspace to the digit you want to change.

Setting the SNMP server

An SNMP server monitors a network by processing reporting activity in each network device (hub, router, bridge, and so on). The server uses this information to define what is available from each device and what can be controlled (turned off, on, and so on).

To set an SNMP server:

1From the Main menu, click Configuration, then press ENTER. The

Configuration submenu opens.

2 Scroll to Ethernet, then press ENTER. The Ethernet submenu opens.

3Scroll to Set SNMP Server, then press ENTER. The cursor automatically appears at the first digit.

4At each position of the SNMP server address use the up and down arrows to change the value of each digit. Press ENTER to advance the cursor to the next digit.

When you have advanced through all of the digits of the SNMP server address, the autoloader displays “Enter to save.”

5Press ENTER. “New SNMP Server xxx.xxx.xxx” appears on the LCD. You do not need to reboot the autoloader.

6 Press ESC or ENTER to return to the Ethernet submenu.

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Setup

Setting the time

Important

If you make a mistake, press ESC to backspace to the digit you want to change.

The system time is displayed by On-board Remote Management and is used internally when logging events and errors. The system time is either regular time or power-on time. Regular time is Month/Date/Year Time, such as Nov/21/2004 19:28. Power-on time is Power On Cycles/Power On Hours. For example, POC: 00121, POH: 00002:07:45 where POC is the number of times the system has booted since it was manufactured, and POH is the number of hours, minutes, and seconds since the last system boot. If regular time is known, it is used, otherwise power-on time is used.

The system time setting on the autoloader must be reset after each power up. The time can be reset automatically if a time server is configured.

Setting the time server

You can connect the autoloader to a SNTP-compatible time server to supply the correct date and time. The autoloader uses this information to time-stamp information in its memory.

To set a time server:

1From the Main menu, click Configuration, then press ENTER. The

Configuration submenu opens.

2 Scroll to Ethernet, then press ENTER. The Ethernet submenu opens.

3Scroll to Set Time Server, then press ENTER. The cursor automatically appears at the first digit.

4At each position of the time server address use the up and down arrows to change the value of each digit. Press ENTER to advance the cursor to the next digit.

When you have advanced through all of the digits of the time server address, the autoloader displays “Enter to save.”

5Press ENTER. “New Time Server xxx.xxx.xxx” appears on the LCD. You do not need to reboot the autoloader.

6 Press ESC or ENTER to return to the Ethernet submenu.

To set the time zone:

1From the Main menu, click Configuration, then press Enter. The

Configuration submenu opens.

2 Scroll to Time, then press ENTER. The Time submenu opens.

3Scroll to Set Timezone, then press ENTER. The Time Zone screen appears, letting you set the hours. The cursor automatically appears at the first digit.

4Scroll to set the number of hours difference between your local time and Greenwich Mean Time (GMT).

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5Scroll to set the number of minutes difference between your local time and GMT, then press ENTER. The new time zone is set.

6 Press ESC or ENTER to return to the Main menu.

To set the date and time:

1From the Main menu, click Configuration, then press ENTER. The

Configuration submenu opens.

2 Scroll to Time, then press ENTER. The Time submenu opens.

3Scroll to Set Date/Time, then press ENTER. The Date/Time screen appears, letting you set the date and time. The cursor automatically appears at the first digit.

4The first four digits represent the current year. At each position of the year, use the up and down arrows to change the value of each digit. Press ENTER to advance the cursor to the next digit.

5The next two digits represent the current month. At each position of the month, use the up and down arrows to change the value of each digit. Enter a leading 0 if the month is a single digit. Press ENTER to advance the cursor to the next digit.

6The next two digits represent the current day. At each position of the day, use the up and down arrows to change the value of each digit. Enter a leading 0 if the day is a single digit. Press ENTER to advance the cursor to the next digit.

7The next two digits represent the current hour. At each position of the hour, use the up and down arrows to change the value of each digit. Enter a leading 0 if the hour is a single digit. Press ENTER to advance the cursor to the next digit.

8The last two digits represent the current minute. At each position of the minute, use the up and down arrows to change the value of each digit. Enter a leading 0 if the minute is a single digit. Press ENTER to advance the cursor to the next digit.

9 Press ENTER to save.

10 Press ESC to return to the Main menu.

Setting the Change mode

You can set the autoloader Change mode to either Random or Sequential. The default change mode is Random.

In Random mode either you or the backup software can specify which cartridge you want to use and where you want it to go. You will probably use this mode the most.

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