Gateway E-9525R User Manual

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USER GUIDE

Gateway® E-9525R Server

Contents

Chapter 1: Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Hot-swap backplanes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 SAS/SATA backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Chapter 2: Setting Up Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Mounting your server into a cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Installing the bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Removing the server from a cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Initial hardware settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Chapter 3: Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Gateway System Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Identifying your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Updating the baseboard management controller firmware . . . . . . . . . . . . . . 25 Using your Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Server Companion DVD contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Viewing documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Installing drivers and programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Updating the BIOS and firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Booting the Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

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Chapter 4: Installing Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 Installing and removing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Removing and installing an optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Removing and installing a tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Removing and installing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 Removing and installing a diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 Filling empty drive bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Non-redundant mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Mirroring mode: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 Sparing mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 Installing and removing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 Removing and installing the PCI riser assembly, a riser or PCI card . . .44 Replacing system fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Replacing or adding a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Replacing a power supply module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Replacing the RPS power distribution module . . . . . . . . . . . . . . . . . . . . . . . . . . .53 Replacing the hot-swap backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Installing and removing the ROMB battery pack for the mezzanine RAID card

56

Installing and removing an optional mezzanine board . . . . . . . . . . . . . . . . . . .56 Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Replacing the control panel adapter card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 Replacing the control panel bridge card . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Chapter 5: Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Chapter 6: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72 Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72 Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73 Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

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Contents

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Diagnostic LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Appendix A: Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Electronic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Connector pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Appendix B: BIOS Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Appendix C: Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . 113

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

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iv

CHAPTER 1

Checking Out Your Gateway Server

Front

Back

Interior

System board

Hot-swap backplanes

Getting Help

1

CHAPTER 1: Checking Out Your Gateway Server

www.gateway.com

Front

Hard drives

Hard drive tray LEDs

Control panel

Optical drive

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Control panel

#

Feature

#

Feature

 

 

 

 

1

Power button

7

SMIL module plug

 

 

 

 

2

Power LED

8

VGA connector

 

 

 

 

3

Reset button

9

Dual USB ports

 

 

 

 

2

www.gateway.com

Front

#

Feature

#

Feature

 

 

 

 

4

NMI button

10

ID button

 

 

 

 

5

System fault LED

11

ID LED

 

 

 

 

6NIC status LED

3

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Back

Dual NIC connectors

PS/2 Keyboard port

VGA port

Serial port

 

Dual USB ports

 

 

 

 

 

 

 

Server

 

 

 

 

 

 

 

SAS JBOD connector

 

 

 

AC power

 

 

 

 

 

 

 

 

 

 

 

 

management

 

 

 

 

 

 

 

 

Power supply

 

 

 

port

 

 

PS/2 Mouse port

ID LED

 

(optional)

 

connector

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4

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Interior

Interior

#

Feature

#

Feature

 

 

 

 

1

System board

9

Control panel adapter card

 

 

 

 

2

Fan duct

10

SAS/SATA backplane

 

 

 

 

3

System fans

11

System fans

 

 

 

 

4

Tape drive (optional)

12

System fans

 

 

 

 

5

Slimline DVD/CD-RW combo drive

13

RPS power distribution module

 

or DVD-RW drive

 

 

 

 

 

 

6

Diskette drive (optional)

14

Riser card assembly

 

 

 

 

7

SMIL module (optional)

15

ROMB battery pack for mezzanine

 

 

 

RAID card

 

 

 

 

8

Hard drive bays

16

Power supply

5

CHAPTER 1: Checking Out Your Gateway Server

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System board

Connectors

37

36

35

34

33

32

31

30

29

28

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

#

Feature

#

Feature

 

 

 

 

1

Rear dual USB Port (J35)

20

DIMM7 socket (J24)

 

 

 

 

2

Serial port (J31)

21

DIMM8 socket (J25)

 

 

 

 

3

ID LED (CR16)

22

Fan power/fan tach connector (J99)

 

 

 

 

 

 

 

 

 

6

www.gateway.com System board

#

Feature

#

Feature

 

 

 

 

4

VGA port (J39)

23

Processor 1 (CPU1) socket

 

 

 

 

5

PS/2 mouse port (J15)

24

Processor 2 (CPU2) socket

 

 

 

 

6

PS/2 keyboard port (J6)

25

Processor power connector (J28)

 

 

 

 

7

Server management port (J59)

26

SMIL connector (J33)

 

 

 

 

8

Dual NIC connector (RJ-45) (J14)

27

Main power connector (J5)

 

 

 

 

9

PCI-E expansion slot (J4)

28

Internal USB port for USB floppy (J27)

 

 

 

 

10

PCI-X/PCI-E expansion slot (J9)

29

Control panel USB connector (J38)

 

 

 

 

11

Battery (B1)

30

Power supply I2C connector (J46)

12

System configuration jumper (J3)

31

Mini-SAS connector 1 (J1)

 

 

 

 

13

Front panel VGA connector (J13)

32

Control panel IDE connector (J7)

 

 

 

 

14

DIMM1 socket (J18)

33

Mini-SAS connector 2 (J2)

 

 

 

 

15

DIMM2 socket (J19)

34

Chassis intrusion connector (J17)

 

 

 

 

16

DIMM3 Socket (J20)

35

PCI-E mezzanine board connector (J11)

 

 

 

 

17

DIMM4 socket (J21)

36

PCI-X mezzanine board connector (J36)

 

 

 

 

18

DIMM5 socket (J22)

37

Floppy connector (J26)

 

 

 

 

19

DIMM6 socket (J23)

 

 

 

 

 

 

7

CHAPTER 1: Checking Out Your Gateway Server

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Hot-swap backplanes

SAS/SATA backplane

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

#

Feature

#

Feature

 

 

 

 

 

 

1

SAS/SATA hard drive connector 0

5

SAS/SATA hard drive connector 4

 

 

 

 

 

 

2

SAS/SATA hard drive connector 1

6

SAS/SATA hard drive connector 5

 

 

 

 

 

 

3

SAS/SATA hard drive connector 2

7

Backplane SAS connector

 

 

 

 

 

 

4

SAS/SATA hard drive connector 3

8

Hard drive power connector 1

 

 

 

 

 

 

 

 

8

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Hot-swap backplanes

LED information

See the following table for a description of this server’s LEDs and the information they provide:

LED Name

Function

Location

Color

Description

 

 

 

 

 

ID

Aid in server

Control panel

Yellow

On = Server identification

 

identification

and back of

(front)

enabled

 

 

system board

Blue (back)

 

 

 

 

 

 

System Fault

Visible fault

Control panel

Red

Off = System normal

 

warning

 

 

Blinking = Non-critical

 

 

 

 

system fault

 

 

 

 

On = Critical system fault

 

 

 

 

(system needs to be shut

 

 

 

 

down and serviced)

 

 

 

 

 

Hard drive

Indicate drive

On each hard

Blue or red

Blue (On) - Hard drive

tray LEDs

status and

drive tray

 

present

 

activity

 

 

Blue (Blinking) - Hard drive

 

 

 

 

activity

 

 

 

 

Red (On) - Hard drive fault

 

 

 

 

Red (Blinking) - Hard drive

 

 

 

 

rebuilding

 

 

 

 

Off - No hard drive access

 

 

 

 

 

NIC status

Identify NIC

Control panel

Blue (front)

LEDs

states

and back I/O

 

 

 

panel RJ-45

 

 

 

connectors

 

Green/ Orange (back)

Blue (On) - Link Blue (Blink) - Activity Off - No link

LED 1 Green (On) - NIC linked

LED 1 Green (Blinking) - NIC 1 Gbps activity

LED 1 (Off) - No link LED 2 Orange (On) Link speed 1 Gbps

LED 2 Green (On) - Link at 100 Mbps

LED 2 Green (Off) - Link at 10 Mbps

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LED Name

Function

Location

Color

Description

 

 

 

 

 

Power LED

Identify the

Control panel

Blue

Off = Power is off

 

power state of

 

 

Blinking = Power saving

 

the system

 

 

state (S1, S3, or S4)

 

 

 

 

On = Power is on

 

 

 

 

 

AC power

Identify power

Power supply

Green or

Green (On) - Power supply

LED

supply fault

module

Orange

good and receiving power

 

 

 

 

Orange (On) - Power supply

 

 

 

 

critical event causing

 

 

 

 

shutdown

 

 

 

 

Orange (Blinking) - Close to

 

 

 

 

protection threshold or over

 

 

 

 

within 15 seconds

 

 

 

 

Off - Power supply not

 

 

 

 

receiving power

 

 

 

 

 

Getting Help

In addition to your operating system’s documentation, you can use the following information resources to help you use your server.

Server Companion DVD

Use the Server Companion DVD to access file utilities, Windows Server 2003 drivers, and documentation for your server and its components. For instructions, see Using Your Server Companion DVD.

Gateway Web site

Gateway provides a variety of information on its Web site to help you use your server.

Visit the Gateway Web site at support.gateway.com for:

Technical documentation and product guides

Technical tips and support

Updated hardware drivers

Order status

Frequently asked questions (FAQs)

Telephone support

You can access a wide range of services through your telephone, including customer service, technical support, and information services. For more information, see “Telephone support” on page 72.

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CHAPTER 2

Setting Up Your Server

Setting up the hardware

Protecting from power source problems

Mounting your server into a cabinet

Starting your server

Setting up the operating system

Initial hardware settings

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Setting up the hardware

Caution

Your server comes with 3-wire AC power cords fitted with the correct plug style for your region. If this plug does not match the connector on your surge protector, UPS, or wall outlet, do not attempt to modify the plug in any way. Use a surge protector, UPS, or wall outlet that is appropriate for the supplied AC power cords.

Important

Keep the server boxes and packing material in case you need to ship the server.

To make sure that your working environment is safe:

Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the back of the server for cabling and air circulation.

Use the instructions on your server’s setup poster to set up your hardware.

Use a grounded (three-prong) surge protector. A surge protector helps protect against AC power fluctuations. For additional protection from power outages, we recommend that you use an uninterruptible power supply (UPS).

Avoid subjecting your server to extreme temperature changes. Do not expose your server to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

Keep your server and magnetic media away from equipment that generates magnetic fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference.

Protecting from power source problems

Caution

High voltages can enter your server through the power cord and the modem and network connections. Protect your server by using a surge protector. If you have a modem, use a surge protector that has the appropriate type of modem jack. During an electrical storm, unplug the surge protector and the modem and network cables.

Surge protectors, line conditioners, and uninterruptible power supplies can help protect your server against power source problems.

Surge protectors

During a power surge, the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage. Protect your server and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your server.

When you purchase a surge protector:

Make sure that the surge protector meets the appropriate product safety certification for your location, such as Underwriters Laboratories (UL).

Check the maximum amount of voltage the protector allows to pass through the line. The lower the voltage, the better the protection for your server.

Check the energy absorption (dissipation) rating. The higher the energy absorption rating, the better the protection for your server.

Line conditioners

A line conditioner protects your server from the small fluctuations in voltage from an electrical supply. Most servers can handle this variation, called line noise, without problems. However, some electrical sources include more line noise than normal. Line noise can also be a problem if your server is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

Some surge protectors and uninterruptible power supplies include simple line-conditioning capabilities.

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Mounting your server into a cabinet

Uninterruptible power supplies

Use an uninterruptible power supply (UPS) to protect your server from data loss during a total power failure. A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. To buy a UPS, visit accessories.gateway.com.

Mounting your server into a cabinet

Caution

Before attaching cabinet accessories, make sure that the server is turned off and all power cords are unplugged.

Caution

The cabinet must provide sufficient airflow to the front of the server to maintain correct cooling.

The fixed-rail cabinet mounting hardware included with your server should be used with standard 4-post cabinets that have front and back vertical posts. If your cabinet is a different type, obtain mounting hardware from the cabinet manufacturer.

The fixed-rail rackmount kit contents:

Front server rails (2)

Back server rails (2)

Fastener pack (1)

Locking screws (4)

Mounting nuts (4)

Mounting screws (4)

Important

The example shown is an E-9425R server, but the setup instructions are the same for this server.

If you ordered the optional tooless-rail kit for your server, refer to the instructions included in the kit.

To mount your server in a cabinet:

1Align the slots in the front server rails with the studs on the side of the server, then engage the slots with the studs and slide the rails forward until they stop.

 

Front server rail

 

 

Stud

(installed)

Stud

Locking screw (installed)

2Align the locking screw holes in the rails with the threaded screw holes in the server, then install one locking screw through the each front server rail.

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3Align the slots in the back server rails with the studs on the side of the server, then engage the slots with the studs and slide the rail forward until it stops.

 

 

Back server rail

Stud

Locking screw (installed)

Stud

(installed)

4Align the locking screw holes in the rails with the threaded screw holes in the server, then install one locking screw through the each back server rail.

5Attach one mounting nut to each of the two front cabinet posts where you plan to install the server.

Front cabinet post

Mounting nut

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Warning

You must support the server while installing or removing the front and back mounting screws. If the server is not supported, damage to the server or injury may result.

Mounting your server into a cabinet

6Attach one mounting nut to each of the two back cabinet posts where you plan to install the server.

 

 

 

 

Hinged back rail

Back cabinet post

Mounting nut

mounting bracket

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

7Hold the server in place in the cabinet and swing the hinged back rail mounting brackets into alignment with the mounting nuts, then secure the back in place with two mounting screws (one on each side).

Mounting screw

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8Align the mounting screw holes in the server handles with the front mounting nuts, then secure the front in place with two mounting screws (one on each side).

Installing the bezel

To install the bezel:

1With the server pulled out from the cabinet, align the holes in the handle with the small holes in the mounting brackets on the front side of the server.

Mounting bracket

Mounting bracket

2Attach the handles to the sides of the server with two mounting screws on each side.

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www.gateway.com Mounting your server into a cabinet

Back view

Front view

Handle

 

 

Mounting screw

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Mounting bracket

Mounting bracket

Mounting screw

3Remove the bezel lock keys from the inside of the bezel, then insert the left side of the bezel into the left handle and swing the right side of the bezel in until it snaps into place.

4When the bezel is in place, lock the bezel by inserting the key into the lock in the lower right corner of the bezel and turning it clockwise until it stops.

5 Put the key in a safe place.

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Removing the server from a cabinet

To remove the server from a cabinet:

Warning

Screws are required to support the front of the server. You must support the server while removing the front screws and while sliding the server off the cabinet rails. If the server is not supported, damage to the server or injury may result.

1Remove the thumbscrews through the handles that hold the server in the cabinet.

2 While supporting the server, slide the server out from the cabinet.

Starting your server

Caution

When you connect peripheral devices to the server, make sure that your server and devices are turned off and the power cords are unplugged.

Before you start your server for the first time:

Make sure that the server and monitor are plugged into a power outlet or surge protector and that the surge protector (if you are using one) is turned on.

Make sure that all cables are connected securely to the correct ports and jacks on the back of the server.

To start the server:

1 Turn on any peripheral devices connected to the server.

2 Press the power button (1). The Power LED (2) lights.

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Starting your server

If nothing happens when you press the power button:

Make sure that the power cable(s) is plugged in securely and that your surge protector (if you are using one) is plugged in and turned on.

Make sure that the monitor is connected to the server, plugged into the power outlet or surge protector, and turned on. You may also need to adjust the monitor’s brightness and contrast controls.

If you cannot find the cause of the power loss, contact Gateway Customer Care. For more information, see “Getting Help” on page 10.

3The first time you turn on the server, any pre-installed operating system may begin asking you for configuration settings. See your operating system’s documentation for instructions on configuring advanced settings for your specific network.

Understanding the power-on self-test

When you turn on your server, the power-on self-test (POST) routine checks the server memory and components. If POST finds any problems, the server displays error messages. Write down any error messages that you see, then see “Error messages” on page 74 and “Beep codes” on page 80 for troubleshooting information.

Turning off your server

Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure.

Caution

The power button on the server does not turn off server AC power. To remove AC power from the server, you must

unplug the AC power cords from the wall outlet or power source. The power cords are considered the disconnect device to the main (AC) power.

To turn off the server:

1See the operating system’s documentation or online help for instructions on shutting down the operating system. Whenever possible, you should use the operating system’s shut down procedure instead of pressing the power button.

2 If your server did not turn off automatically, press the power button.

- OR -

Press the reset button to reset the server.

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Setting up the operating system

If you ordered your server with the operating system already installed by Gateway, in most cases it is completely installed and the basic settings are already configured. The Windows Small Business Server operating system may require additional installation, depending on the version you ordered. See your operating system’s documentation for instructions on completing the installation or configuring advanced settings for your specific network.

If you are installing an operating system because it was not already installed by

Gateway, see the appropriate installation guide for instructions.

Initial hardware settings

Your server comes from the manufacturer with the correct initial hardware settings to operate your server as configured. However, at some point you might want to change settings to reflect a tasking change, a change in security requirements, or the addition of new resources to your server.

General hardware settings can be changed by using the BIOS Setup utility. For information on the BIOS Setup utility, see “Using the BIOS Setup Utility” on page 65. For information on BIOS settings, see “BIOS Settings” on page 101.

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CHAPTER 3

Maintaining Your Server

Caring for your server

Preparing for system recovery

System administration

Identifying your server

Updating the baseboard management controller firmware

Using your Server Companion DVD

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Caring for your server

To extend the life of your server:

Be careful not to bump or drop your server.

When transporting your server, we recommend that you put it in the original packaging materials.

Keep your server and magnetic media away from equipment that generates magnetic fields, such as unshielded speakers.

Avoid subjecting your server to extreme temperatures. Do not expose your server to heating ducts or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

Keep all liquids away from your server. When spilled onto server components, almost any liquid can result in extremely expensive repairs that are not covered under your warranty.

Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms and can cause the server to overheat.

Cleaning your server

Keeping your server clean and the vents free from dust helps keep your server performing at its best. Your server cleaning kit could include:

A soft, lint-free cloth

Glass cleaner

An aerosol can of air with a narrow, straw-like extension

Isopropyl alcohol

Cotton swabs

A tape drive cleaning cartridge (if a tape drive is installed)

A CD drive cleaning kit

Warning

When you shut down your server, the power turns off, but some electrical current still flows through your server. To avoid possible injury from electrical shock, unplug the power cord and all other cables connected to the server.

Cleaning tips

Always turn off your server and other peripheral devices before cleaning any components.

Use a damp, lint-free cloth to clean your server and other parts of your server system. Do not use abrasive or solvent cleaners because they can damage the finish on components.

Keep the cooling vents free of dust. With your server turned off and unplugged, brush the dust away from the vents with a damp cloth, but be careful not to drip any water into the vents.

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

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Preparing for system recovery

Caution

The computer screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners.

If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to let the liquid drain. Let the keyboard dry completely before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. Keyboard damage resulting from spilled liquids is not covered by your warranty.

Cleaning the screen

If your computer screen is a flat panel display, use only a damp, soft cloth to clean it. Never spray water directly onto the screen.

- OR -

If your computer screen is not a flat panel display, use a soft cloth dampened with glass cleaner to clean the screen. Never spray cleaner directly onto the screen.

Cleaning the tape drive

If you use a tape drive to back up your files, regular maintenance will lengthen the life of the drive. To maintain the drive’s reliability:

Clean the drive monthly with the cleaning cartridge included with the drive.

Remove the tape from the drive whenever the drive is not in use.

Preparing for system recovery

If your system files are corrupted, you may not be able to start the server from the hard drive. Startup diskettes are diskettes that let you start the server and attempt to fix the problem. See your operating system’s documentation or online help for instructions on creating startup diskettes.

Some operating systems also let you create an emergency repair diskette to back up critical operating system files. See your operating system’s documentation or online help for instructions on creating and using an emergency repair diskette.

Recording the BIOS configuration

To help keep track of your custom changes to BIOS settings and to prepare for system recovery, you should record your BIOS configuration after you have your server set up and working.

To record your BIOS configuration:

1 Print the appendix for “BIOS Settings” on page 101.

2Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.

3 Record the BIOS settings on your printout.

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System administration

Gateway System Manager

Gateway System Manager (GSM) lets you manage multiple computers on a Windows network from a single window, then implement commands and policies across the network with a single action. With Gateway System Manager, you can run system management tasks which are triggered by certain events or conditions.

For more information, refer to the Gateway Baseboard Management Controller (BMC) User Guide at http://support.gateway.com/support/default.asp# (by selecting this server from the list). You can also find additional information in the program’s online help.

Server security

Locking the server

To lock the server:

1Remove the bezel lock keys from the inside of the bezel, then snap on the bezel. The handles must be installed for the bezel to snap on. For instructions, see “Installing the bezel” on page 16.

2Insert the key into the lock and rotate it ¼ turn clockwise. To unlock it, rotate the key ¼ turn counter-clockwise.

Using BIOS security passwords

To prevent unauthorized use of the server, you can set server startup passwords.

Set an administrator password to prevent unauthorized access to the BIOS

Setup utility.

To set the BIOS security passwords:

1Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.

2 Select the Security menu.

3 Select Change Administrator Password.

4 Type the password and press ENTER, then type it again and press ENTER.

5 Save your changes and close the BIOS Setup utility.

To remove a BIOS security password:

1Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.

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Identifying your server

2 Select the Security menu, then select the password to remove.

3 Enter the current password, then press ENTER.

Tips & Tricks

Passwords can also be cleared using jumpers on the system board. For instructions, see “Resetting BIOS passwords” on page 70.

4For the new password, leave the password field blank, then press ENTER. The password is removed.

Identifying your server

While you are working on a cabinet that contains several slim servers, it can be difficult to keep track of which server or servers you are currently working on. The System ID indicator is a yellow (front) and blue (back) LED that you can turn on to help you locate the correct server. For the System ID indicator to turn on, the server does not need to be turned on, but it does need to be plugged in.

To turn on the System ID indicator:

1Press the ID button on the control panel of the server. The yellow (front) and blue (back) ID LED indicators turn on. For the location of these LEDs, see “LED information” on page 9.

2 To turn off the indicator, press the System ID button.

Updating the baseboard management controller firmware

The baseboard management controller (BMC) performs several system management functions such as:

Monitoring server components (FRU) and sensor data records (SDR) (the information provided depends on the option selected)

Managing non-volatile storage for the system event log and sensor data records

Interfacing with the emergency management port to send alerts and interact with remote management systems

Fault resilient booting (the extent depends on the option selected)

You should update the BMC firmware when Gateway Customer Care has instructed you to update it.

To update the BMC firmware:

1Download the BMC update file from support.gateway.com and copy onto a USB Disk-on-key device.

2Turn off and boot the system from the SCDVD, then open the command line.

3 At the command line, change directories to the USB Disk-on-key device.

4 Run the update utility on the USB Disk-on-key device.

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Using your Server Companion DVD

You can use your Server Companion DVD to:

Install hardware drivers

Install programs

Upgrade the BIOS and firmware

View server documentation

Server Companion DVD contents

The Server Companion DVD is a tool you can use to help maintain your server.

The DVD contains:

Computer and component documentation

Drivers and utilities for servers running Windows 2003 Server

Viewing documents

The DVD contains documents for your server and for some optional components. You can view the documents with the Acrobat® Reader® version 4.0 and above.

To view documents:

1Insert the Server Companion DVD into the DVD drive on a computer running the Windows operating system. The Gateway Application and Driver Recovery window opens.

- OR -

If the window does not open, run the file Runmenu.exe on the DVD.

2 Click Documentation. The server document list opens.

3 Click the title of the document you want to view. The document opens.

4To access files manually, open the Docs\Manuals folder on the Server Companion DVD.

To install Acrobat Reader 7:

Click the link for Acrobat on the Documentation page. - OR -

Run Docs\Reader\app21279\Setup.exe from the Server Companion

DVD.

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Using your Server Companion DVD

Installing drivers and programs

Important

The Server Companion DVD’s Gateway Application and Driver Recovery utility works only in Windows operating systems.

You can install drivers and programs directly onto the server by using the Server Companion DVD. You can also extract drivers onto diskette from the DVD at any Windows workstation.

To install drivers and programs at the server:

1Insert the Server Companion DVD into your server’s DVD drive. The

Gateway Application and Driver Recovery window opens. - OR -

If the window does not open automatically, run the file Runmenu.exe on the DVD.

A list of programs and drivers that you can install appears in the Drivers and Application Recovery list.

2Click the program or driver you want to install, then click Install. Follow any on-screen instructions.

To access the files manually, open the Drivers folder on the Server Companion DVD, then open the appropriate subfolder.

To extract drivers and programs to diskettes:

1Insert the Server Companion DVD into your server’s DVD drive. The

Gateway Application and Driver Recovery window opens.

- OR -

If the window does not open automatically, run the file Runmenu.exe on the DVD.

2 Click Extract Drivers.

3Click your server model and server operation system at the right of the window, then click Search. A list of programs and drivers that you can create diskettes for appears in the Drivers and Application Recovery list.

4Click the program or driver you want to extract, then click Extract. Follow any on-screen instructions.

To access the files manually, open the Drivers folder on the Server

Companion DVD, then open the appropriate subfolder.

Updating the BIOS and firmware

To update the BIOS and firmware:

1Download the BIOS update file and firmware from support.gateway.com and copy onto a USB Disk-on-key device.

2Turn off and boot the system from the SCDVD, then open the command line.

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3 At the command line, change directories to the USB Disk-on-key device.

4 Run the update utility batchfile on the USB Disk-on-key device.

Booting the Server Companion DVD

Important

Although the Server Companion DVD is bootable, it does not include network operating system files and is not intended to restore your operating system.

By booting the Server Companion DVD you can re-install the Operating System, repair applications and drivers, or exit to the command prompt.

To boot to this DVD:

1With your server turned on, insert the Server Companion DVD into the DVD drive.

2 Restart your server. A message appears asking you to select an option.

3Press any key to boot from the DVD. The Gateway Options Main Menu appears.

4Follow any on-screen instructions.

You can use the options in this menu to reformat your hard drive, create mass-storage driver disks, or reload Windows and selected applications.

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CHAPTER 4

Installing Components

Preparing to install components

Preventing static electricity discharge

Opening the server case

Closing the server case

Installing and removing drives

Installing memory

Installing and removing PCI expansion cards

Replacing system fans

Replacing or adding a processor

Replacing a power supply module

Replacing the RPS power distribution module

Replacing the hot-swap backplane

Replacing the CMOS battery

Replacing the control panel adapter card

Replacing the system board

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Preparing to install components

Selecting a place to work

Work on your server in an area that:

Is clean (avoid dusty areas).

Is a low-static environment (avoid carpeted areas).

Has a stable surface on which to set your server.

Has enough room to place all of your server parts.

Is near a grounded outlet so you can test your server after installation.

Is near a telephone (in case you need help from Gateway Customer Care). The telephone must be directly connected to a telephone jack and cannot be connected to your server.

Gathering the tools you need

Tips & Tricks

Blue latches, thumbscrews, or connectors

indicate tool-less components.

Green latches and connectors indicate Some tools and supplies that you may need to work on your server are:

hot-swappable components.

A notebook to take notes

A Phillips screwdriver

A small flat-blade screwdriver

Small containers to store various types of screws

A grounding wrist strap (available at most electronic stores)

Getting Help

If you have questions about performing any of these procedures, contact

Gateway Customer Care. For more information, see “Getting Help” on page 10.

Preventing static electricity discharge

Warning

To avoid exposure to dangerous electrical voltages and moving parts, turn off your server and unplug the power cords and modem cable before opening the server case.

The components inside your server are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).

Caution

ESD can permanently damage electrostatic discharge-sensitive components in the server. Prevent ESD damage by following ESD guidelines every time you open the server case.

Before working with server components, follow these guidelines:

Turn off the server, then unplug the power cords and all other cables.

Press the power button to drain any residual power from the server.

Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare metal part of the server. You can also touch a bare metal surface on the back of the server with your finger.

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Opening the server case

Warning

To prevent risk of electric shock, do not insert any object into the vent holes of the power supply.

Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.

Avoid working on the server when your work area is extremely humid.

Remove components from their antistatic bags only when you are ready to use them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

Always hold expansion cards by their edges or their metal mounting brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface.

Opening the server case

Caution

For correct cooling and air flow, always reinstall the top covers before you turn on the server. Operating the server without the covers in place will cause the server to overheat.

Warning

This server may have two power cords. To disconnect internal AC power, you must unplug both power cords.

Warning

Screws are required to support the front of the server when using the standard cabinet rails. You must support the server while removing the front screws and while sliding the server off the cabinet rails. If the server is not supported, damage to the server or injury may result.

Important

The hard drive carriers shown in these illustrations may look different than the actual hard drive carriers in your server.

Because the components inside your server are extremely sensitive to static electricity, make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage.

To open the server:

1Follow the instructions in “Preventing static electricity discharge” on page 30. Make sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 If the bezel is installed, unlock it, then pull it off.

3If the server is mounted in a cabinet, remove the server from the cabinet. For instructions, see “Removing the server from a cabinet” on page 18.

4 Place the server on a stable, non-skid surface.

5Remove the screw (1) at the front of the top cover, then press and hold the release button (2).

6 Slide the top cover (3) toward the back of the case, then lift it off the case.

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Closing the server case

To close the server case:

1Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case.

2Place the top cover (1) on the server, then slide it forward until it clicks into place.

Important

The hard drive carriers shown in these illustrations may look different than the actual hard drive carriers in your server.

3 Replace the screw (2) to hold the top cover in place.

4 Reconnect the power cord(s) and all other cables.

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Installing and removing drives

Installing and removing drives

Your server’s basic configuration includes one optical drive and as many as six SAS/SATA hot-swap hard drives. An optional tape backup drive and an optional diskette drive can also be added.

As you prepare to install drives, remember:

Before you install a drive, see the drive’s documentation for information on configuring the drive, setting drive jumpers, and attaching cables.

You may need to configure the drives you install using the BIOS Setup utility. Press F2 at startup to open the BIOS Setup utility.

Removing and installing an optical drive

Caution

The optical drive is not hot-swappable. Before installing or removing the drive, make sure that power is turned off and the power cord is unplugged.

Important

The hard drive carriers shown in these illustrations may look different than the actual hard drive carriers in your server.

To remove and install an optical drive:

1Follow the instructions in “Preventing static electricity discharge” on page 30. Make sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Unlock the bezel (if necessary) and remove it by pulling it from the chassis.

3 Follow the instructions in “Opening the server case” on page 31.

4Remove the large fan cage by following the instructions in “Replacing system fans” on page 46.

5Disconnect the 44-pin optical drive cable from the optical drive interface board.

6Loosen the thumbscrew (1) holding the media cage in the chassis, then push the assembly (2) out the front of the chassis.

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