Gateway E-9722R User Manual

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E-9722R Server

USERGUIDE

®

Contents

Chapter 1: Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . 1

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Hot-swap backplanes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 SATA II/SAS backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Chapter 2: Setting Up Your Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Initial hardware settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Chapter 3: Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Gateway Systems Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Identifying your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Updating the baseboard management controller firmware . . . . . . . . . . . . . . . . . . . 19 Using your Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Viewing documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Installing drivers and programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Booting from the Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Chapter 4: Installing Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

i

Contents

Installing and removing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Removing and installing an optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Removing and installing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Filling empty drive bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 Installing and removing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 Removing and installing the PCI riser assembly, a riser, or a PCI card . . . .34 Replacing system fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 Replacing or adding a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Replacing a power supply module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Replacing the power distribution module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 Replacing the hot-swap backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Installing and removing an optional mezzanine board . . . . . . . . . . . . . . . . . . . . . . . .47 Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48 Replacing the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Chapter 5: Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 Updating and recovering the BMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 Updating the BMC firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 Recovering the BMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Chapter 6: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Diagnostic LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65 BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 Optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72 LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

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www.gateway.com

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Appendix A: Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Electronic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Connector pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Appendix B: BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Appendix C: Legal Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Appendix D: Legal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

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Contents

iv

CHAPTER1

Checking Out Your Gateway Server

Front

Back

Back

Interior

System board

Hot-swap backplanes

Getting Help

1

CHAPTER 1: Checking Out Your Gateway Server

Front

Hard drives (as many as 12)

Hard drive

Optical drive

SMIL module

Control panel

tray LEDs

bay (optional)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Control panel

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

VGA port

USB ports (2)

ID button

 

ID LED

NIC status

Reset button

 

 

 

 

 

 

 

 

 

 

LED

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Power button

Power LED

System fault LED

NMI button

2

www.gateway.com

Back

PS/2 Keyboard

PS/2 Mouse

VGA port

NIC ports (4)

Power supply

 

 

port

port

USB ports (2)

 

 

 

Serial port

 

 

Server management

 

 

ID LED

 

AC power connector

 

 

 

 

port

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3

CHAPTER 1: Checking Out Your Gateway Server

Interior

1

2

3

4

5

6

7

8

9

10

#

Feature

#

Feature

 

 

 

 

1

System board

6

Front panel

 

 

 

 

2

Fan duct

7

Front panel VGA connector

 

 

 

 

3

System fans

8

SMIL module (optional)

 

 

 

 

4

SATA II/SAS backplane

9

Slimline DVD/CD-RW combo drive or

 

 

 

DVD-RW drive

 

 

 

 

5

Hard drive bays

10

Riser card assembly

 

 

 

 

4

www.gateway.com

System board

Connectors

#

Feature

#

Feature

 

 

 

 

1

PCI-X/PCI-E expansion slot (J41)

19

DIMM socket group for processor 0 (J24, J125,

 

 

 

J27, J28)

2

PCI-E expansion slot (J35)

20

Processor 0 (CPU0) socket

 

 

 

 

3

DIMM socket group for processor 1 (J33, J32,

21

IDE connector (J36)

 

J31, J30)

 

 

4

ID LED (CR10)

22

IPMB connector (J43)

 

 

 

 

5

Dual NIC 2 and 3 connector (RJ-45) (J26)

23

SMIL connector (J37)

 

 

 

 

6

Dual NIC 0 and 1 connector (RJ-45) (J23)

24

Front panel connector (J45)

 

 

 

 

7

Server management port (RJ-45) (J21)

25

Front panel VGA connector (J46)

 

 

 

 

8

VGA port (J17)

26

I2C (SMBus) signal connector (J44)

5

CHAPTER 1: Checking Out Your Gateway Server

#

Feature

#

Feature

 

 

 

 

9

Serial port (J12)

27

Main power connector (J48)

 

 

 

 

10

PS/2 keyboard and mouse ports (J10)

28

Internal USB port for USB floppy (J59)

 

 

 

 

11

Rear dual USB Port (J6)

29

Power supply I2C connector (J55)

12

DIMM socket group for processor 3 (J14, J15,

30

System configuration jumper (J56)

 

J16, J18)

 

 

 

 

 

 

13

Processor 3 (CPU3) socket

31

Floppy connector (J40)

 

 

 

 

14

Processor 1 (CPU1) socket

32

Battery (B1)

 

 

 

 

15

Processor power connector (J1)

33

PCI-E mezzanine board connector (J38)

 

 

 

 

16

Fan tach connector (J2)

34

PCI-X mezzanine board connector (J49)

 

 

 

 

17

DIMM socket group for processor 2 (J5, J17, J8,

35

Front panel USB connector (J53)

 

J9)

 

 

18

Processor 2 (CPU2) socket

36

Chassis intrusion connector (J58)

 

 

 

 

6

www.gateway.com

Hot-swap backplanes

SATA II/SAS backplane

#

Feature

#

Feature

 

 

 

 

1

SATA II/SAS hard drive connector 0

10

SATA II/SAS hard drive connector 9

 

 

 

 

2

SATA II/SAS hard drive connector 1

11

SATA II/SAS hard drive connector 10

 

 

 

 

3

SATA II/SAS hard drive connector 2

12

SATA II/SAS hard drive connector 11

 

 

 

 

4

SATA II/SAS hard drive connector 3

13

I2C (SMBus) signal connector

5

SATA II/SAS hard drive connector 4

14

Backplane SATA II/SAS connector

 

 

 

 

6

SATA II/SAS hard drive connector 5

15

3rd party connector

7

SATA II/SAS hard drive connector 6

16

1X4 pin hard drive power connector

 

 

 

 

8

SATA II/SAS hard drive connector 7

17

2x3 pin hard drive power connector

 

 

 

 

9

SATA II/SAS hard drive connector 8

 

 

 

 

 

 

7

CHAPTER 1: Checking Out Your Gateway Server

LED information

See the following table for a description of this server’s LEDs and the information they provide:

LED Name

Function

Location

Color

Description

 

 

 

 

 

ID

Aid in server

Control panel and

Yellow

On = Server identification

 

identification

back of system

(front)

enabled

 

 

board

Blue (back)

 

System Fault

Visible fault

Control panel

Red

Off = System normal

 

warning

 

 

Blinking = Non-critical system

 

 

 

 

fault

 

 

 

 

On = Critical system fault

 

 

 

 

(system needs to be shut down

 

 

 

 

and serviced)

 

 

 

 

 

Hard drive tray

Indicate drive

On each hard drive

Blue or red

LEDs

status and activity

tray

 

Blue (On) - Hard drive present Blue (Blinking) - Hard drive activity

Red (On) - Hard drive fault Red (Blinking) - Hard drive rebuilding

Off - No hard drive access

NIC status LEDs Identify NIC states

Control panel and

Blue (front)

Blue (On) - Link

 

back I/O panel

 

Blue (Blink) - Activity

 

RJ-45 connectors

 

Off - No link

 

 

Green/

 

 

 

Orange

 

 

 

(back)

 

 

 

 

 

LED 1 Green (On) - NIC linked

 

 

 

 

LED 1 Green (Blinking) - NIC

 

 

 

 

1 Gbps activity

 

 

 

 

LED 1 (Off) - No link

 

 

 

 

LED 2 Orange (On) Link speed

 

 

 

 

1 Gbps

 

 

 

 

LED 2 Green (On) - Link at

 

 

 

 

100 Mbps

 

 

 

 

LED 2 Green (Off) - Link at

 

 

 

 

10 Mbps

 

 

 

 

 

Power LED

Identify the power

Control panel

Blue

Off = Power is off

 

state of the system

 

 

Blinking = Power saving state

 

 

 

 

(S1, S3, or S4)

 

 

 

 

On = Power is on

AC power LED

Identify power

Power supply

Green or

Green (On) - Power supply good

 

supply fault

module

Orange

and receiving power

 

 

 

 

Orange (On) - Power supply

 

 

 

 

critical event causing shutdown

 

 

 

 

Orange (Blinking) - Close to

 

 

 

 

protection threshold or over

 

 

 

 

within 15 seconds

 

 

 

 

Off - Power supply not receiving

 

 

 

 

power

 

 

 

 

 

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Getting Help

In addition to your operating system’s documentation, you can use the following information resources to help you use your server.

Server Companion DVD

Use the Server Companion DVD to access file utilities, Windows Server 2003 drivers, and documentation for your server and its components. For instructions, see Using Your Server Companion DVD.

Gateway Web site

Gateway provides a variety of information on its Web site to help you use your server.

Visit the Gateway Web site at support.gateway.com for:

Technical documentation and product guides

Technical tips and support

Updated hardware drivers

Order status

Frequently asked questions (FAQs)

Telephone support

You can access a wide range of services through your telephone, including customer service, technical support, and information services. For more information, see “Telephone support” on page 58.

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CHAPTER 1: Checking Out Your Gateway Server

10

CHAPTER2

Setting Up Your Server

Setting up the hardware

Protecting from power source problems

Starting your server

Setting up the operating system

Initial hardware settings

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CHAPTER 2: Setting Up Your Server

Setting up the hardware

To make sure that your working environment is safe:

Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the back of the server for cabling and air circulation.

Use the instructions on your server’s setup poster to set up your hardware.

Caution

Your server comes with 3-wire AC power cords fitted with the correct plug style for your region. If this plug does not match the connector on your surge protector, UPS, or wall outlet, do not attempt to modify the plug in any way. Use a surge protector, UPS, or wall outlet that is appropriate for the supplied AC power cords.

Use a grounded (three-prong) surge protector. A surge protector helps protect against AC power fluctuations. For additional protection from power outages, we recommend that you use an uninterruptible power supply (UPS).

Avoid subjecting your server to extreme temperature changes. Do not expose your server to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

Keep your server and magnetic media away from equipment that generates magnetic fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference.

Important

Keep the server boxes and packing material in case you need to ship the

server.

Protecting from power source problems

Surge protectors, line conditioners, and uninterruptible power supplies can help protect your server against power source problems.

Surge protectors

Caution

High voltages can enter your server through the power cord and the modem and network connections. Protect your server by using a surge protector. If you have a modem, use a surge protector that has the appropriate type of modem jack. During an electrical storm, unplug the surge protector and the modem and network cables.

During a power surge, the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage. Protect your server and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your server.

When you purchase a surge protector:

Make sure that the surge protector meets the appropriate product safety certification for your location, such as Underwriters Laboratories (UL).

Check the maximum amount of voltage the protector allows to pass through the line. The lower the voltage, the better the protection for your server.

Check the energy absorption (dissipation) rating. The higher the energy absorption rating, the better the protection for your server.

Line conditioners

A line conditioner protects your server from the small fluctuations in voltage from an electrical supply. Most servers can handle this variation, called line noise, without problems. However, some electrical sources include more line noise than normal. Line noise can also be a problem if your server is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

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Some surge protectors and uninterruptible power supplies include simple line-conditioning capabilities.

Uninterruptible power supplies

Use an uninterruptible power supply (UPS) to protect your server from data loss during a total power failure. A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. To buy a UPS, visit www.gateway.com.

Starting your server

Before you start your server for the first time:

Make sure that the server and monitor are plugged into a power outlet or surge protector and that the surge protector (if you are using one) is turned on.

Caution

When you connect peripheral devices to the server, make sure that your server and devices are turned off and the power cords are unplugged.

Important

At least two power supplies must be connected to AC power for the server to function. All three power supplies must be connected to AC power for redundancy.

Make sure that all cables are connected securely to the correct ports and jacks on the back of the server.

To start the server:

1Turn on any peripheral devices connected to the server.

2Press the power button (1). The Power LED (2) lights.

If nothing happens when you press the power button:

Make sure that the power cable(s) is plugged in securely and that your surge protector (if you are using one) is plugged in and turned on.

Make sure that the monitor is connected to the server, plugged into the power outlet or surge protector, and turned on. You may also need to adjust the monitor’s brightness and contrast controls.

If you cannot find the cause of the power loss, contact Gateway Customer Care. For more information, see “Getting Help” on page 9.

3The first time you turn on the server, any pre-installed operating system may begin asking you for configuration settings. See your operating system’s documentation for instructions on configuring advanced settings for your specific network.

Understanding the power-on self-test

When you turn on your server, the power-on self-test (POST) routine checks the server memory and components. If POST finds any problems, the server displays error messages and issues audible beeps. Write down any error messages that you see, then see “Error messages” on page 59 and “Beep codes” on page 64 for troubleshooting information.

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CHAPTER 2: Setting Up Your Server

Turning off your server

Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure.

To turn off the server:

Caution

The power button on the server does not turn off server AC power. To remove AC power from the server, you must unplug the AC power cords from the wall outlet or power source. The power cords are considered the disconnect device to the main (AC) power.

1Use the instructions in the operating system’s documentation or online help to shut down the operating system. Whenever possible, you should use the operating system’s shut down procedure instead of pressing the power button.

2If your server did not turn off automatically, press the power button.

- OR -

Press the reset button to reset the server.

Setting up the operating system

If you ordered your server with the operating system already installed by Gateway, in most cases it is completely installed and the basic settings are already configured. The Windows Small Business Server operating system may require additional installation, depending on the version you ordered. See your operating system’s documentation for instructions on completing the installation or configuring advanced settings for your specific network.

If you are installing an operating system because it was not already installed by Gateway, see the appropriate installation guide for instructions.

Initial hardware settings

Your server comes from the manufacturer with the correct initial hardware settings to operate your server as configured. However, at some point you might want to change settings to reflect a tasking change, a change in security requirements, or the addition of new resources to your server.

You can change general hardware settings by using the BIOS Setup utility. For information on the BIOS Setup utility, see “Using the BIOS Setup Utility” on page 51. For information on BIOS settings, see “BIOS Settings” on page 83.

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CHAPTER3

Maintaining Your Server

Caring for your server

Preparing for system recovery

System administration

Identifying your server

Updating the baseboard management controller firmware

Using your Server Companion DVD

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CHAPTER 3: Maintaining Your Server

Caring for your server

To extend the life of your server:

Be careful not to bump or drop your server.

When transporting your server, we recommend that you put it in the original packaging materials.

Keep your server and magnetic media away from equipment that generates magnetic fields, such as unshielded speakers.

Avoid subjecting your server to extreme temperatures. Do not expose your server to heating ducts or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

Keep all liquids away from your server. When spilled onto server components, almost any liquid can result in extremely expensive repairs that are not covered under your warranty.

Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms and can cause the server to overheat.

Cleaning your server

Keeping your server clean and the vents free from dust helps keep your server performing at its best. Your server cleaning kit could include:

A soft, lint-free cloth

Glass cleaner

An aerosol can of air with a narrow, straw-like extension

Isopropyl alcohol

Cotton swabs

A tape drive cleaning cartridge (if a tape drive is installed)

A CD drive cleaning kit

Cleaning tips

Warning

When you shut down your server, the power turns off, but some electrical current still flows through your server. To avoid possible injury from electrical shock, unplug the power cords and all other cables connected to the server.

Always turn off your server and other peripheral devices before cleaning any components.

Use a damp, lint-free cloth to clean your server and other parts of your server system. Do not use abrasive or solvent cleaners because they can damage the finish on components.

Keep the cooling vents free of dust. With your server turned off and unplugged, brush the dust away from the vents with a damp cloth, but be careful not to drip any water into the vents.

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to let the liquid drain. Let the keyboard dry completely before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. Keyboard damage resulting from spilled liquids is not covered by your warranty.

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Cleaning the screen

Caution

The computer screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners.

If your computer screen is an LCD display, use only a damp, soft cloth to clean it. Never spray water directly onto the screen.

- OR -

If your computer screen is not a flat panel display, use a soft cloth dampened with glass cleaner to clean the screen. Never spray cleaner directly onto the screen.

Preparing for system recovery

If you have a diskette drive installed, you can create startup diskettes to help you recover. Startup diskettes are diskettes that let you start the server and attempt to fix the problem. See your operating system’s documentation or online help for instructions on creating startup diskettes. If your system files become corrupted, you can use the diskettes you created to start your server.

If you have an optical drive, you can also create a bootable CD or DVD to help you recover. In addition, you can also use a bootable Disk-on-key in any of the server’s USB ports. Your server’s BIOS must be set up to poll the optical drive and USB ports for bootable files.

Some operating systems also let you create an emergency repair diskette, CD, DVD, or disk-on-key to back up critical operating system files. See your operating system’s documentation or online help for instructions on creating and using an emergency repair discs.

Recording the BIOS configuration

To help keep track of your custom changes to BIOS settings and to prepare for system recovery, you should record your BIOS configuration after you have your server set up and working. You should also record your BIOS configuration whenever you upgrade or add new hardware to your server.

To record your BIOS configuration:

1Print the appendix for “BIOS Settings” on page 83.

2Restart your server, then press F2 at any time after you see the LEDs on your keyboard flash or turn off. The BIOS Setup utility opens.

3Record the BIOS settings on your printout.

System administration

Gateway Systems Manager

Gateway Systems Manager (GSM) lets you manage multiple computers on a Windows network from a single window, then implement commands and policies across the network with a single action. With Gateway Systems Manager, you can run system management tasks which are triggered by certain events or conditions.

For more information, refer to the Gateway Baseboard Management Controller (BMC) User Guide at support.gateway.com (by selecting this server from the list). You can also find additional information in the program’s online help.

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CHAPTER 3: Maintaining Your Server

Server security

Locking the server

To lock the server:

1Remove the bezel lock keys from the inside of the bezel, then snap on the bezel. The handles must be installed for the bezel to snap on.

2Insert the key into the lock and rotate it ¼ turn clockwise. To unlock it, rotate the key ¼ turn counter-clockwise.

Using BIOS security passwords

To prevent unauthorized use of the server, you can set server startup passwords. Set an administrator password to prevent unauthorized access to the BIOS Setup utility.

To set the BIOS security passwords:

1Restart your server, then press F2 at any time after you see the LEDs on your keyboard flash or turn off. The BIOS Setup utility opens.

2Select the Security menu.

3Select Change Supervisor Password.

4Type the password and press ENTER, then type it again and press ENTER.

5Save your changes and close the BIOS Setup utility.

To remove a BIOS security password:

1Restart your server, then press F2 at any time after you see the LEDs on your keyboard flash or turn off. The BIOS Setup utility opens.

2Select the Security menu, then select the password to remove.

3Enter the current password, then press ENTER.

Tip

Passwords can also be cleared using jumpers on the system board. For instructions, see “Resetting BIOS passwords” on page 55.

4For the new password, leave the password field blank, then press ENTER. The password is removed.

Identifying your server

Important

If your server has an Intel IMM module installed, the system ID LED will turn on or off when the System ID button is pressed. If no IMM Module is installed, the system ID LED will blink when the System ID button is pressed.

While you are working on a cabinet that contains several slim servers, it can be difficult to keep track of which server or servers you are currently working on. The System ID indicator is a yellow LED (front) or blue LED (back) that you can turn on to help you locate the correct server. For the System ID indicator to turn on, the server does not need to be turned on, but it does need to be plugged in.

To turn on the System ID indicator:

1Press the ID button on the control panel of the server. The yellow (front) and blue (back) ID LED indicators turn on. For the location of these LEDs, see “LED information” on page 8.

2To turn off the indicator, press the System ID button.

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Updating the baseboard management controller firmware

The baseboard management controller (BMC) performs several system management functions such as:

Monitoring server components (FRU) and sensor data records (SDR) (the information provided depends on the option selected)

Managing non-volatile storage for the system event log and sensor data records

Interfacing with the emergency management port to send alerts and interact with remote management systems

Fault resilient booting (the extent depends on the option selected)

You should update the BMC firmware when Gateway Customer Care has instructed you to update it.

To update the BMC firmware:

1Download the BMC firmware zip file from support.gateway.com.

2Read the release notes for the firmware update.

3Follow the instructions on the Web site or in the readme.txt file in the downloaded zip file to update the firmware.

4When the BMC update is complete, reboot your server.

Using your Server Companion DVD

You can use your Server Companion DVD (SCDVD) to:

Install hardware drivers

Install programs

View server documentation

The Server Companion DVD is a tool you can use to help maintain your server. The DVD contains:

Computer and component documentation

Drivers and utilities for servers running Windows 2003 Server

Viewing documents

The DVD contains documents for your server and for some optional components. You can view the documents with the Acrobat® Reader® version 4.0 and above.

To view documents:

1Insert the SCDVD into the DVD drive on a computer running the Windows operating system. The Gateway Application and Driver Recovery window opens.

- OR -

If the window does not open, run the file Runmenu.exe on the DVD.

2Click Documentation. The server document list opens.

3Click the title of the document you want to view. The document opens.

To access files manually, open the Docs\Manuals folder on the Server Companion DVD.

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CHAPTER 3: Maintaining Your Server

To install Acrobat Reader 7:

Click the link for Acrobat on the Documentation page. - OR -

Run Docs\Reader\app21279\Setup.exe from the Server Companion DVD.

Installing drivers and programs

You can install drivers and programs directly onto the server by using the Server Companion DVD. You can also extract drivers onto diskette from the DVD at any Windows workstation.

Important

The SCDVD’s Gateway Application and Driver Recovery utility works only in Windows operating systems.

To install drivers and programs at the server:

1Insert the SCDVD into your server’s DVD drive. The Gateway Application and Driver Recovery window opens.

- OR -

If the window does not open automatically, run the file Runmenu.exe on the DVD.

A list of programs and drivers that you can install appears in the Drivers and Application Recovery list.

2Click the program or driver you want to install, then click Install. Follow any on-screen instructions.

To access the files manually, open the Drivers folder on the SCDVD, then open the appropriate subfolder.

To extract drivers and programs to diskettes:

1Insert the SCDVD into your server’s DVD drive. The Gateway Application and Driver Recovery window opens.

- OR -

If the window does not open automatically, run the file Runmenu.exe on the DVD.

2Click Extract Drivers.

3Click your server model and server operating system at the right of the window, then click Search. A list of programs and drivers with which you can create recovery disks (diskettes, CDs, DVDs, or disk-on-keys) appears in the Drivers and Application Recovery list.

4Click the program or driver you want to extract, then click Extract. Follow any on-screen instructions.

To access the files manually, open the Drivers folder on the SCDVD, then open the appropriate subfolder.

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Booting from the Server Companion DVD

By booting from the SCDVD, you can repair applications and drivers or exit to the command prompt.

Important

Although the SCDVD is bootable, it does not include network operating system files and is not intended to restore your operating system.

To boot from the SCDVD:

1With your server turned on, insert the SCDVD into the DVD drive.

2Restart your server. A message appears asking you to select an option.

3Press any key to boot from the DVD. The Gateway Options Main Menu appears.

4Follow any on-screen instructions.

You can use the options in this menu to reformat your hard drive, create mass-storage driver disks, or reload selected applications.

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CHAPTER 3: Maintaining Your Server

22

CHAPTER4

Installing Components

Preparing to install components

Preventing static electricity discharge

Opening the server case

Closing the server case

Installing and removing drives

Installing memory

Installing and removing PCI expansion cards

Replacing system fans

Replacing or adding a processor

Replacing a power supply module

Replacing the power distribution module

Replacing the hot-swap backplane

Replacing the CMOS battery

Replacing the control panel

Replacing the system board

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CHAPTER 4: Installing Components

Preparing to install components

Selecting a place to work

Work on your server in an area that:

Is clean (avoid dusty areas).

Is a low-static environment (avoid carpeted areas).

Has a stable surface on which to set your server.

Has enough room to place all of your server parts.

Is near a grounded outlet so you can test your server after installation.

Is near a telephone (in case you need help from Gateway Customer Care). The telephone must be directly connected to a telephone jack and cannot be connected to your server.

Gathering the tools you need

Tip

Blue latches, thumbscrews, or connectors indicate tool-less components.

Green latches and connectors indicate hot-swappable components.

Some tools and supplies that you may need to work on your server are:

A notebook to take notes

A Phillips screwdriver

A small flat-blade screwdriver

Small containers to store various types of screws

A grounding wrist strap (available at most electronic stores)

Getting Help

If you have questions about performing any of these procedures, contact Gateway Customer Care. For more information, see “Getting Help” on page 9.

Preventing static electricity discharge

Warning

To avoid exposure to dangerous electrical voltages and moving parts, turn off your server and unplug the power cords and modem cable before opening the server case.

The components inside your server are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).

Caution

ESD can permanently damage electrostatic discharge-sensitive components in the server. Prevent ESD damage by following ESD guidelines every time you open the server case.

Before working with server components, follow these guidelines:

Turn off the server, then unplug the power cords and all other cables.

Important

If you are replacing a hot-swappable system fan, you do not need to turn off the server or unplug the power cord(s) and other cables.

Press the power button to drain any residual power from the server.

Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare metal part of the server. You can also touch a bare metal surface on the back of the server with your finger.

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Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.

Avoid working on the server when your work area is extremely humid.

Remove components from their antistatic bags only when you are ready to use them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

Always hold expansion cards by their edges or their metal mounting brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface.

Warning

To prevent risk of electric shock, do not insert any object into the vent holes of the power supply.

Opening the server case

Warning

This server may have two power cords. To disconnect internal AC power, you must unplug both power cords.

Because the components inside your server are extremely sensitive to static electricity, make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage.

To open the server:

Warning

Screws are required to support the front of the server when using the standard cabinet rails. You must support the server while removing the front screws and while sliding the server off the cabinet rails. If the server is not supported, damage to the server or injury may result.

1Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

Important

If you are replacing a hot-swappable system fan, you do not need to turn off the server or unplug the power cord(s) and other cables.

2If the bezel is installed, unlock it, then pull it off.

3If the server is mounted in a cabinet, remove it from the cabinet.

4Place the server on a stable, non-skid surface.

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CHAPTER 4: Installing Components

5 Remove the screw (1) at the front of the top cover, then press and hold the release button (2).

Caution

For correct cooling and air flow, always reinstall the top covers before you turn on the server. Operating the server without the covers in place will cause the server to overheat.

Important

The hard drive carriers shown in these illustrations may look different than the actual hard drive carriers in your server.

6Slide the top cover (3) toward the back of the case, then lift it off the case.

7Move the fixed tabs (right and left) toward the middle of the server, then slide the front top cover (2) toward the back of the server and lift it off.

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Closing the server case

To close the server case:

1Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case.

2Place the front top cover on the server, then slide it forward until it clicks into place.

Important

The hard drive carriers shown in these illustrations may look different than the actual hard drive carriers in your server.

3Place the back top cover on the server, then slide it forward (1) until it clicks into place. Replace the screw (2) to hold the top cover in place.

4 Reconnect the power cords and all other cables.

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