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GATEWAY NOTEBOOK
SERVICEGUIDE
®
Contents
Replacing Convertible Notebook Components. . . . . . . . . . . . . . . . . . . . . . . . . 1
Identifying the convertible notebook model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Identifying components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Preparing your work space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Tape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Preparing the convertible notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Removing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Adding or replacing memory modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Replacing the IEEE 802.11 wireless card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Replacing the DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Replacing the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Replacing the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Replacing the hinge cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Replacing the palm rest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Replacing the Bluetooth module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Replacing the USB/Firewire board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Replacing the cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Replacing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Replacing the audio board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Replacing the modem jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Replacing the LCD assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Replacing the fingerprint reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Replacing the LCD rotating latch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Replacing the LCD hinge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Replacing the indicator/button board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Replacing the inverter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Replacing the LCD panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Replacing the LCD assembly lid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
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Contents
ii
Replacing Convertible Notebook
Components
•Identifying the convertible notebook model
•Identifying components
•Preparing your work space
•Preventing static electricity discharge
•Preparing the convertible notebook
•Adding or replacing memory modules
•Replacing the CMOS battery
•Replacing the IEEE 802.11 wireless card
•Replacing the DVD drive
•Replacing the hard drive
•Replacing the keyboard
•Replacing the hinge cover
•Replacing the palm rest
•Replacing the Bluetooth module
•Replacing the USB/Firewire board
•Replacing the system board
•Replacing the cooling fan
•Replacing the modem
•Replacing the audio board
•Replacing the modem jack
•Replacing the LCD assembly
•Replacing the fingerprint reader
•Replacing the LCD rotating latch
•Replacing the LCD hinge
•Replacing the indicator/button board
•Replacing the inverter
•Replacing the LCD panel
•Replacing the LCD assembly lid
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Replacing Convertible Notebook Components
Important
This service guide is not intended to be provided to individual users or consumers. It cannot be provided to anyone other than an authorized service provider.
Important
For information on the convertible notebook’s general maintenance, technical support, safety notices, and regulatory notices, see the convertible notebook’s user guide.
Important
If you have suggestions regarding the content of this guide, send an e-mail with the subject “Service Guide Comments” to channel.services@gateway.com.
Use this service guide to help plan maintenance tasks for the following Gateway convertible notebooks:
•E-155C
All tasks covered in this guide can be performed by an authorized field technician without jeopardizing the convertible notebook’s warranty.
Identifying the convertible notebook model
Caution
It is important that you use the correct service guide for the convertible notebook. Failure to follow the approved tasks for the convertible notebook model may result in damage to the convertible notebook.
The label on the bottom of the convertible notebook contains information that identifies the convertible notebook model and its features.
Website: |
www.gateway.com |
Online Support: |
www.gateway.com/support |
Tech Support Phone: |
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Hours: |
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Model: |
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S/No: |
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Identifying components
Use this chart to identify the main components of the convertible notebook. For a complete list of replaceable parts, see “Contents” on page i.
LCD panel assembly (see page 51)
Keyboard (see page 20)
Palm rest (see page 25)
System board (see page 35)
Preparing your work space
Before performing maintenance on the convertible notebook, make sure that your work space and the convertible notebook are correctly prepared.
•Wear a grounding (ESD) wrist strap, and use a grounded or dissipative work mat.
•Use a stable and strong table, and make sure that the table top is large enough to hold each component as you remove it.
•Use bright lighting to make part identification easier.
•Keep your work surface free from clutter and dust that may damage components.
•Use a magnetized screwdriver for removing screws.
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Replacing Convertible Notebook Components
•When removing components that are attached to the convertible notebook by a cable, unplug the cable before removing the screws, when possible, to avoid damaging the cable.
•As you remove components and screws, lay them toward the rear of your work surface (behind the convertible notebook) or far enough to the side that your arms do not accidentally brush them onto the floor.
•To help keep track of screws, try the following:
•Place each component’s screws in their own section of a parts sorter.
•Place each component’s screws next to the component on your work surface.
•Print the first page of each task, then place the page toward the rear of your work surface. As you remove screws, place the screws in their respective boxes on the page.
•After loosening screws that are deeply recessed in a hole (for example, on the bottom of the base assembly), you can leave the screws in the holes if you place small pieces of masking tape over the hole openings. When reassembling the component, just remove the tape and tighten the screws.
•When you place flat-headed screws on your work surface, stand them on their heads to prevent the screws from rolling off the table.
Preventing static electricity discharge
Warning
To avoid exposure to dangerous electrical voltages and moving parts, turn off your convertible notebook, remove the battery, and unplug the power cord, modem cable, and network cable before opening the case.
Warning
To prevent risk of electric shock, do not insert any object into the vent holes of the convertible notebook.
Important
Before performing maintenance on the convertible notebook, you should read and understand the information in this section.
The components inside your convertible notebook are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).
Before performing maintenance on the convertible notebook, follow these guidelines:
•Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.
•Remove components from their antistatic bags only when you are ready to use them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.
•Always hold components by their edges. Avoid touching the edge connectors. Never slide components over any surface.
•Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare metal part of your workbench or other grounded connection.
•Touch a bare metal surface on your workbench or other grounded object.
Tape
Some of the procedures in this guide involve removing tape that holds cables or components. Two types of tape are used in this Gateway convertible notebook:
•Mylar, non-conductive tape is typically transparent, with a red or brown tint.
•Conductive tape is typically grey or silver.
If the existing tape cannot be reused, replace it with the same type (conductivity) of tape. Both types of replacement tape should be non-ESD generating tape.
Do not use cellophane tape.
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Preparing the convertible notebook
To prepare the convertible notebook for maintenance:
1Make sure that the disc drive is empty.
2Turn off the convertible notebook.
3Make sure the LCD panel is in notebook mode, then close the LCD panel.
4Disconnect your convertible notebook from the optional port replicator.
5Disconnect the AC adapter, modem cable, and network cable, if connected to the convertible notebook.
6Disconnect all peripheral devices connected to the convertible notebook and remove any PC Cards.
7Remove the battery. For more information, see “Removing the battery” on page 5.
Removing the battery
To remove the battery:
1Turn your convertible notebook over so the bottom is facing up.
2Slide the battery lock to the unlocked position 
, then slide the battery release latch.
3 Slide the battery out of the bay.
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Replacing Convertible Notebook Components
Adding or replacing memory modules
Important
Use only memory modules designed for this Gateway convertible notebook.
Tools you need to complete this task:
Phillips #0 screwdriver
Memory bay
To add or replace memory modules:
1Complete the steps in “Preparing the convertible notebook” on page 5.
2Loosen the two memory bay cover screws that secure the memory cover. (These screws cannot be removed.)
Screw
Screw
3Remove the memory bay cover. Be careful not to break off the tabs located on the bottom of the cover. If the cover does not remove easily, wiggle the cover to loosen it.
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4If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward.
Clip |
Clip |
5 Pull the memory module out of the slot.
6Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot. This module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the memory bay.
7Replace the memory bay cover, then tighten the cover screws.
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Replacing Convertible Notebook Components
Replacing the CMOS battery
Important
Use only CMOS batteries designed for this Gateway convertible notebook.
Tools you need to complete this task:
v
Flat-blade driver |
- OR - |
Scribe or non-marring tool |
Phillips #0 screwdriver
Memory bay
To replace the CMOS battery:
1Complete the steps in “Preparing the convertible notebook” on page 5.
2Loosen the two memory bay cover screws that secure the memory cover. (These screws cannot be removed.)
Screw
Screw
3Remove the memory bay cover. Be careful not to break off the tabs located on the bottom of the cover. If the cover does not remove easily, wiggle the cover to loosen it.
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4Insert the small flat-blade screwdriver or non-marring tool under the old battery and gently pry it up until it pops out of the socket.
5Make sure the positive (+) side of the new battery is facing up, then press the battery into the socket until it snaps into place.
6Replace the memory bay cover, then tighten the cover screws.
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Replacing Convertible Notebook Components
Replacing the IEEE 802.11 wireless card
Tools you need to complete this task:
Phillips #0 screwdriver
Screws removed during this task:
2 black 2.0*3.0 (IEEE
802.11 wireless card)
Wireless bay
To replace the IEEE 802.11 wireless card:
1 Complete the steps in “Preparing the convertible notebook” on page 5.
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2Loosen the wireless bay cover screw (this screw cannot be removed), then remove the wireless bay cover.
Screw
3 Unplug the two antenna cables.
4 Move the antenna cables out of the way.
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Replacing Convertible Notebook Components
5 Remove the two screws holding the wireless module.
Screw Screw
6 Pull the module out of the slot.
7Insert the new module into the empty slot. This module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the module slot.
8Move the antenna wires out of the way.
9Press the module down, then replace the two screws remove in Step 5.
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10Reattach the blue antenna cable to the connector labelled MAIN or M, then reattach the red antenna cable to the connector labelled AUX or A.
11 Replace the wireless bay cover, then tighten the cover screw.
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Replacing Convertible Notebook Components
Replacing the DVD drive
Tools you need to complete this task:
Phillips #0 screwdriver
Screws removed during this task:
1 black 2.5*3.0 (DVD drive)
Memory bay
To replace the DVD drive:
1 Complete the steps in “Preparing the convertible notebook” on page 5.
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2Loosen the two memory bay cover screws that secure the memory cover. (These screws cannot be removed.)
Screw
Screw
3Remove the memory bay cover. Be careful not to break off the tabs located on the bottom of the cover. If the cover does not remove easily, wiggle the cover to loosen it.
4Remove the screw that secures the DVD drive to your convertible notebook.
Screw
5 Carefully slide the drive out of the drive bay.
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Replacing Convertible Notebook Components
6Slide the new DVD drive into the drive bay. Make sure that the drive fits securely in the bay.
7Secure the DVD drive with the screw removed in Step 4.
8Replace the memory bay cover, then tighten the cover screws.
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Replacing the hard drive
Tools you need to complete this task:
Phillips #0 screwdriver
Screws removed during this task:
2 black 2.5*3.0 (hard drive)
4 black 3.0*3.0 (hard drive bracket)
Hard drive bay
To replace the hard drive:
1Complete the steps in “Preparing the convertible notebook” on page 5.
2Loosen the two hard drive bay cover screws (these screws cannot be removed), then remove the hard drive bay cover.
Screw
Screw
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Replacing Convertible Notebook Components
3 Remove the two hard drive screws.
Screw
Screw
4 Pull on the plastic strip to slide the old hard drive out of the convertible notebook.
5 Remove the four screws that secure the hard drive to the hard drive bracket.
Screw |
Screw |
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Screw |
Screw |
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6 Remove the bracket from the old drive.
7Insert the new drive into the bracket, label side up, so the screw holes line up.
8Replace the four screws that were removed in Step 5.
9Slide the new hard drive into your convertible notebook, then replace the screws that were removed in Step 3.
10Replace the hard drive bay cover, then tighten the cover screws.
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Replacing Convertible Notebook Components
Replacing the keyboard
Tools you need to complete this task:
v
Flat-blade driver |
- OR - |
Scribe or non-marring tool |
To replace the keyboard:
1Complete the steps in “Preparing the convertible notebook” on page 5.
2Carefully open the LCD panel to the fully opened position.
3Locate the three spring-clips securing the top of the keyboard. They are located above the ESC, F9, and DEL keys.
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Clip |
Clip |
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Clip |
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4Insert the small flat-blade screwdriver or non-marring tool and gently slide each clip back. As you do so, lift up on the keyboard so the clip will slide behind the keyboard when you release the clip.
5Lift the back edge of the keyboard and rotate the keyboard toward you so it lies keys-down on top of your convertible notebook.
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Replacing Convertible Notebook Components
6Slide the brown connector clips to the back of your convertible notebook, then remove the cable. Be careful not to touch or damage any other components.
Clip |
Clip |
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7Lift the old keyboard away from your convertible notebook.
8Place the new keyboard keys-down on your convertible notebook with the space bar away from you.
9Make sure the brown keyboard connector clips are slid to the back of your convertible notebook, insert the cable into the connector, then slide the brown connector clips forward to lock the connector in place.
Important
The keyboard cable is correctly oriented if it is not twisted.
10Rotate the keyboard toward the LCD panel until the keyboard is almost face-up.
11Insert the tabs on the front edge of the keyboard into the slots under the palm rest. You may need to press down on the keyboard keys along the front edge of the keyboard to seat the retaining tabs into their corresponding slots.
12Gently press the keyboard down until it is flat all the way across and the spring-clips are securing the top of the keyboard. Be careful not to damage the LCD panel.
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