Gateway E-9520T User Manual

USER GUIDE

Gateway® E-9520T Server

Chapter 1: Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Connectors and LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Hot-swap backplanes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

SAS/SATA backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Chapter 2: Setting Up Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Removing and installing the bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Initial hardware settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Chapter 3: Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Gateway System Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Identifying your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Updating the baseboard management controller firmware . . . . . . . . . . . . . . 23

Using your Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Server Companion DVD contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Viewing documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Installing drivers and programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Updating the BIOS and firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Booting the Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Chapter 4: Installing Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Contents www.gateway.com

Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Installing and removing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Removing and installing an optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Removing and installing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Filling empty drive bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Installing the optional diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Installing and removing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Removing and installing a PCI card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Replacing system fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Replacing the fan cage and fan board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Replacing or adding a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Replacing a power supply module and power board . . . . . . . . . . . . . . . . . . . .48

Adding an additional power supply module . . . . . . . . . . . . . . . . . . . . . . . . .49

Replacing the power distribution board . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Replacing the hot-swap backplanes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Installing and removing a mezzanine board . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Chapter 5: Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Chapter 6: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Understanding sensors and sensor readings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Sensor type codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

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Diagnostic LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Contents

Appendix A: Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Electronic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Connector pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Appendix B: BIOS Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Appendix C: Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . 109

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

iii

Contents www.gateway.com

CHAPTER 1

Checking Out Your Gateway Server

•Front

•Back

•Interior

• System board

• Hot-swap backplanes

•Getting Help

CHAPTER 1: Checking Out Your Gateway Server www.gateway.com

Front

Optical drive

SMIL connector

Second optical

drive (optional)

NMI button

System fault LED

Reset button

NIC status LED

ID button

ID LED

Hard drive cages

Power LED

Power button

Case cover lock

Dual USB ports

Diskette drive

(optional)

www.gateway.com

Back

Connectors and LEDs

Back

AC power connector

Power supply status LED

Power supply module

PS/2 mouse port

PS/2 keyboard port

Dual USB ports

Serial port

VGA port

ID LED

Dual NIC connectors (RJ-45)

Management port (RJ-45)

Case cover thumbscrew

CHAPTER 1: Checking Out Your Gateway Server www.gateway.com

Interior

Server components with green handles

or retention locks can be hot swapped

while the server is on. Server components

with blue handles or retention locks can

only be removed when the server is

Important

turned off.

# Feature # Feature

1 Power supply 5 Front panel

2 Power distribution board 6 Hard drive bays

3 System fans (hot swap) 7 SAS/SATA backplane

4 5.25” device bays 8 System board

www.gateway.com

System board

Connectors

System board

# Feature # Feature

1 PCI-X 64-bit/66 MHz expansion slot (J45) 26 Not used

2 PCI-X 64-bit/66 MHz expansion slot (J43) 27 Processor power connector (J5)

3 PCI 32-bit/33 MHz expansion Slot (J41) 28 Processor 1

4 PCI-E x8 expansion slot with x4 speed

(J39)

5 PCI-E x8 expansion slot with x4 speed

(J37)

6 PCI-E x16 expansion slot with x8 speed

(J35)

29 SMIL connector (J47)

30 Processor 2

31 Fan board connector (J29)

CHAPTER 1: Checking Out Your Gateway Server www.gateway.com

# Feature # Feature

7 Management port (RJ-45) (J30) 32 Not used

8 Dual NIC connector (RJ-45) (J28) 33 PCI-E mezzanine board connector (J33)

9 ID LED (CR13) 34 I2C and system ID connector (J46)

10 D-sub VGA port (J24) 35 Server management connector (J34)

11 Serial port (J15) 36 COM2 connector (J60)

12 Dual USB connector (J12) 37 MFG connector (J48)

13 PS/2 keyboard and mouse ports (J10) 38 Onboard USB connector (J61)

14 System fan connector (J4) 39 IDE connector (J54)

15 System fan connector (J3) 40 Floppy connector (J49)

16 Main power connector (J7) 41 PCI-X mezzanine board connector (J44)

17 DIMM 1 socket (J11) 42 Front panel USB connector (J56)

18 DIMM 2 socket (J13) 43 Mini-SAS connector (J50)

19 DIMM 3 socket (J14) 44 Onboard SATA connector 0 (J55)

20 DIMM 4 socket (J18) 45 Onboard SATA connector 5 (J51)

21 DIMM 5 socket (J21) 46 Chassis intrusion connector (J53)

22 DIMM 6 socket (J22) 47 Front panel connector (J57)

23 DIMM 7 socket (J23) 48 1x2 pin system configuration jumper 1

24 DIMM 8 socket (J26) 49 2x5 pin system configuration jumper 2

25 Power supply I2C connector (J8) 50 Battery (B1)

(J58)

(J59)

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Hot-swap backplanes

SAS/SAT A backplane

Hot-swap backplanes

# Feature # Feature

1 SAS/SATA hard drive connector 0 6 I2C and system ID connector

2 SAS/SATA hard drive connector 1 7 I2C and system ID connector

3 SAS/SATA hard drive connector 2 8 Backplane power connector

4 SAS/SATA hard drive connector 3 9 Backplane SAS connector

5 SAS/SATA hard drive connector 4

CHAPTER 1: Checking Out Your Gateway Server www.gateway.com

LED information

See the following table for a description of this server’s LEDs and the

information they provide:

LED Name Function Location Color Description

ID Aid in server

identification

System Fault Visible fault

Hard drive tray

LAN (front) Identify NIC

NIC status LEDs

warning

Indicate drive status and activity

status

Identify NIC states

Front panel and back of system board

Front panel Red Off - No fault

On each hard drive tray

Front panel Blue On - LAN link for any NIC

Front panel and back I/O panel RJ-45 connectors

Yellow (front) Blue (back)

Blue or Red Blue (On) - Hard drive okay

Green/ Yellow

On - Server identification enabled

Blinking - Non-critical system fault On - Critical system fault

Blue (Blinking) - Hard drive activity Red (On) - Hard drive fault Red (Blinking) - Hard drive rebuilding Off - No hard drive

Blinking - LAN activity for any NIC Off - No link for any NIC

LED 1 Green (On) - NIC linked LED 1 Green (Blinking) - NIC activity LED 1 (Off ) - No link LED 2 Yellow (On) Link speed 1 Gbps LED 2 Yellow (Off ) - Link at other speed

Power LED Identify the

Powe r sup ply status LED

power state of the system

Identify power supply fault

Front panel Blue Off - Power is off (or S5)

Power supply module

Green or Red

On - Power is on (or S0)

Green (On) - Power supply good and receiving power Red (On) - Power supply fault Off - Power supply not receiving power

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Getting Help

Server Comp anion DVD

Gateway Web site

Getting Help

In addition to your operating system’s documentation, you can use the following information resources to help you use your server.

Use the Server Companion DVD to access file utilities, Windows Server 2003 drivers, and documentation for your server and its components. For instructions, see Using Your Server Companion DVD.

Gateway provides a variety of information on its Web site to help you use your server.

Telephone support

Visit the Gateway Web site at support.gateway.com

■ Technical documentation and product guides

■ Technical tips and support

■ Updated hardware drivers

■ Order status

■ Frequently asked questions (FAQs)

You can access a wide range of services through your telephone, including customer service, technical support, and information services. For more information, see “Telephone support” on page 66.

for:

CHAPTER 1: Checking Out Your Gateway Server www.gateway.com

CHAPTER 2

Setting Up Your Server

• Setting up the hardware

• Protecting from power source problems

• Starting your server

• Setting up the operating system

• Initial hardware settings

CHAPTER 2: Setting Up Your Server www.gateway.com

Setting up the hardware

To make sure that your working environment is safe:

■ Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches

at the back of the server for cabling and air circulation.

■ Use the instructions on your server’s setup poster to set up your hardware.

Your server comes with a 3-wire AC power

cord(s) fitted with the correct plug style

for your region. If the plug(s) does not

match the connector on your surge

protector, UPS, or wall outlet, do not attempt to modify the plug(s) in any way. Use a surge protector, UPS, or wall outlet

that is appropriate for the supplied

Keep the server boxes and packing

material in case you need to ship the

Caution

AC power cord(s).

Important

server.

■ Use a grounded (three-prong) surge protector. A surge protector helps

protect against AC power fluctuations. For additional protection from power outages, we recommend that you use an uninterruptible power supply (UPS).

■ Avoid subjecting your server to extreme temperature changes. Do not

expose your server to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

■ Keep your server and magnetic media away from equipment that

generates magnetic fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference.

Protecting from power source problems

Surge protectors, line conditioners, and uninterruptible power supplies can help protect your server against power source problems.

High voltages can enter your server

through the power cord and the modem

and network connections. Protect your

server by using a surge protector. If you have a modem, use a surge protector that has the appropriate type of modem jack.

During an electrical storm, unplug the

surge protector and the modem and

Caution

network cables.

Surge prot ectors

During a power surge, the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage. Protect your server and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your server.

When you purchase a surge protector:

■ Make sure that the surge protector meets the appropriate product safety

certification for your location, such as Underwriters Laboratories (UL).

■ Check the maximum amount of voltage the protector allows to pass

through the line. The lower the voltage, the better the protection for your server.

■ Check the energy absorption (dissipation) rating. The higher the energy

absorption rating, the better the protection for your server.

Line conditioners

A line conditioner protects your server from the small fluctuations in voltage from an electrical supply. Most servers can handle this variation, called line noise, without problems. However, some electrical sources include more line noise than normal. Line noise can also be a problem if your server is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

Some surge protectors and uninterruptible power supplies include simple line-conditioning capabilities.

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Uninterruptible power supplies

Use an uninterruptible power supply (UPS) to protect your server from data loss during a total power failure. A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. To buy a UPS, visit accessories.gateway.com

Removing and installing the bezel

1 Follow the instructions in “Preventing static electricity discharge” on

2 If the server is mounted in a cabinet, remove the server from the cabinet.

3 If the bezel door is installed, unlock (if necessary) and open it.

4 Open the server case by following the instructions in “Opening the server

Protecting from power source problems

To remove and install the bezel:

page 28. Make sure that you turn off the server, then unplug the power

cord(s) and all other cables connected to the server.

For instructions, see the instructions that accompanied the rail kit.

case” on page 29.

5 Close the bezel door, then pull out on the three retaining tabs on the left

side of the bezel to disengage the tabs from the chassis.

Retaining tab

CHAPTER 2: Setting Up Your Server www.gateway.com

6 Swing the bezel out 45° from the front of the case, then disengage the tabs

on the right side of the bezel from the chassis and remove it.

7 To reinstall the bezel, align the right side of the bezel with the right side

of the chassis at a 45° angle, then insert the three tabs on the right side of the bezel into the slots in the chassis.

8 Swing the left side of the bezel in to the chassis until the three tabs on

the left side of the bezel snap into place.

9 Close the server case by following the instructions in “Closing the server

case” on page 30.

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Starting your server

Before you start your server for the first time:

When you connect peripheral devices to

the server, make sure that your ser ver and

devices are turned off and the power

cords are unplugged.

Caution

Starting your server

■ Make sure that the server and monitor are plugged into a power outlet

or surge protector and that the surge protector (if you are using one) is turned on.

■ Make sure that all cables are connected securely to the correct ports and

jacks on the back of the server.

To start the server:

1 Turn on any peripheral devices connected to the server.

2 Press the power button. The power LED turns green.

Power LED

Power button

CHAPTER 2: Setting Up Your Server www.gateway.com

If nothing happens when you press the power button:

■ Make sure that the power cable(s) is plugged in securely and that

your surge protector (if you are using one) is plugged in and turned on.

■ Make sure that the monitor is connected to the server, plugged into

the power outlet or surge protector, and turned on. You may also need to adjust the monitor’s brightness and contrast controls.

■ If you cannot find the cause of the power loss, contact Gateway

Customer Care. For more information, see “Getting Help” on

page 9.

3 The first time you turn on the server, any pre-installed operating system

may begin asking you for configuration settings. See your operating system’s documentation for instructions on configuring advanced settings for your specific network.

Understanding the power-on self-test

When you turn on your server, the power-on self-test (POST) routine checks the server memory and components. If POST finds any problems, the server displays error messages. Write down any error messages that you see, then see “Error

messages” on page 68 and “Beep codes” on page 75 for troubleshooting

information.

Turning off your server

The power button on the server does not

turn off server ACpower. To remove AC power from the server, you must

unplug the AC power cords from the wall

outlet or power source. The power cords

are considered the disconnect device to

the main (AC) power.

Caution

Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure.

To turn off the server:

1 See the operating system’s documentation or online help for instructions

on shutting down the operating system. Whenever possible, you should use the operating system’s shut down procedure instead of pressing the power button.

2 If your server did not turn off automatically, press the power button.

- OR -

Press the reset button to reset the server.

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Setting up the operating system

If you ordered your server with the operating system already installed by Gateway, in most cases it is completely installed and the basic settings are already configured. The Windows Small Business Server operating system may require additional installation, depending on the version you ordered. See your operating system’s documentation for instructions on completing the installation or configuring advanced settings for your specific network.

If you are installing an operating system because it was not already installed by Gateway, see the appropriate installation guide for instructions.

Initial hardware settings

Your server comes from the manufacturer with the correct initial hardware settings to operate your server as configured. However, you might want to change settings to reflect a tasking change, a change in security requirements, or the addition of new resources to your server.

You can change general hardware settings by using the BIOS Setup utility. For information on the BIOS Setup utility, see “Using the BIOS Setup Utility” on

page 59. For information on BIOS settings, see “BIOS Settings” on page 97.

Setting up the operating system

CHAPTER 2: Setting Up Your Server www.gateway.com

CHAPTER 3

Maintaining Your Server

• Caring for your server

• Preparing for system recovery

• System administration

•Identifying your server

• Updating the baseboard management controller firmware

• Using your Server Companion DVD

CHAPTER 3: Maintaining Your Server www.gateway.com

Caring for your server

To extend the life of your server:

■ Be careful not to bump or drop your server.

■ When transporting your server, we recommend that you put it in the

original packaging materials.

■ Keep your server and magnetic media away from equipment that

generates magnetic fields, such as unshielded speakers.

■ Avoid subjecting your server to extreme temperatures. Do not expose

your server to heating ducts or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

■ Keep all liquids away from your server. When spilled onto server

components, almost any liquid can result in extremely expensive repairs that are not covered under your warranty.

■ Avoid dusty or dirty work environments. Dust and dirt can clog the internal

mechanisms and can cause the server to overheat.

Cleaning your server

When you shut down your server, the

power turns off, but some electrical

current still flows through your server. To

avoid possible injury from electrical

shock, unplug the power cord and all

other cables connected to the server.

Warnin g

Keeping your server clean and the vents free from dust helps keep your server performing at its best. Your server cleaning kit could include:

■ A soft, lint-free cloth

■ Glass cleaner

■ An aerosol can of air with a narrow, straw-like extension

■ Isopropyl alcohol

■ Cotton swabs

■ A tape drive cleaning cartridge (if a tape drive is installed)

■ A CD drive cleaning kit

Cleaning tips

■ Always turn off your server and other peripheral devices before cleaning

any components.

■ Use a damp, lint-free cloth to clean your server and other parts of your

server system. Do not use abrasive or solvent cleaners because they can damage the finish on components.

■ Keep the cooling vents free of dust. With your server turned off and

unplugged, brush the dust away from the vents with a damp cloth, but be careful not to drip any water into the vents.

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The computer screen is made of specially

coated glass and can be scratched or

damaged by abrasive or

ammonia-based glass cleaners.

Caution

Preparing for system recovery

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to let the liquid drain. Let the keyboard dry completely before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. Keyboard damage resulting from spilled liquids is not covered by your warranty.

Cleaning the screen

If your computer screen is an LCD, use only a damp, soft cloth to clean it. Never spray water directly onto the screen.

- OR -

If your computer screen is not an LCD, use a soft cloth dampened with glass cleaner to clean the screen. Never spray cleaner directly onto the screen.

Cleaning the tape drive

If you use a tape drive to back up your files, regular maintenance will lengthen the life of the drive. To maintain the drive’s reliability:

■ Clean the drive monthly with the cleaning cartridge included with

the drive.

■ Remove the tape from the drive whenever the drive is not in use.

Preparing for system recovery

If your system files are corrupted, you may not be able to start the server from the hard drive. Use the Server Companion DVD to start the server and attempt to fix the problem.

Recording the BIOS configuration

To help keep track of your custom changes to BIOS settings and to prepare for system recovery, you should record your BIOS configuration after you have your server set up and working.

To record your BIOS configuration:

1 Print the appendix for “BIOS Settings” on page 97.

2 Restart your server, then press F2 when the Gateway logo screen appears

during startup. The BIOS Setup utility opens.

3 Record the BIOS settings on your printout.

CHAPTER 3: Maintaining Your Server www.gateway.com

System administration

Gateway System Manager

Gateway System Manager (GSM) lets you manage multiple computers on a Windows network from a single window, then implement commands and policies across the network with a single action. With Gateway System Manager, you can run system management tasks which are triggered by certain events or conditions.

For more information, refer to the Gateway Baseboard Management Controller (BMC) User Guide at http://support.gateway.com/support/default.asp# selecting this server from the list). You can also find additional information in the program’s online help.

Server security

Locking the server

(by

To lock the server:

1 Remove the bezel lock keys from the inside of the bezel, then snap on the

bezel. The handles must be installed for the bezel to snap on. For instructions, see “Removing and installing the bezel” on page 13.

2 Insert the key into the lock and rotate it ¼ turn clockwise. To unlock it,

rotate the key ¼ turn counter-clockwise.

Using BIOS se curity pa sswords

To prevent unauthorized use of the server, you can set server startup passwords. Set an administrator password to prevent unauthorized access to the BIOS Setup utility.

To set the BIOS security passwords:

1 Restart your server, then press F2 when the Gateway logo screen appears

during startup. The BIOS Setup utility opens.

2 Select the Security menu. 3 Select Change Administrator Password.

4 Type the password and press ENTER, then type it again and press ENTER.

5 Save your changes and close the BIOS Setup utility.

To remove a BIOS security password:

1 Restart your server, then press F2 when the Gateway logo screen appears

during startup. The BIOS Setup utility opens.

www.gateway.com

Identifying your server

2 Select the Security menu, then select the password to remove.

3 Enter the current password, then press ENTER.

4 For the new password, leave the password field blank, then press ENTER.

The password is removed.

Passwords can also be cleared using

jumpers on the system board. For

instructions, see “Resetting BIOS

Tips & Tricks

passwords” on page 64.

Identifying your server

While you are working on a cabinet that contains several slim servers, it can be difficult to keep track of which server or servers you are currently working on. The ID indicator is a yellow LED (front) or a blue LED (back) that you can turn on to help you locate the correct server. For the System ID indicator to turn on, the server does not need to be turned on, but it does need to be plugged in.

To turn on the ID LED:

1 Press the ID button on the front panel of the server. The yellow ID LED

(front) and the blue ID LED (back) turn on. For the location of these LEDs, see “LED information” on page 8.

2 To turn off the indicator, press the ID button.

Updating the baseboard management controller firmware

The baseboard management controller (BMC) performs several system management functions such as:

■ Monitoring server components (FRU) and sensor data records (SDR) (the

information provided depends on the option selected)

■ Managing non-volatile storage for the system event log and sensor data

records

■ Interfacing with the emergency management port to send alerts and

interact with remote management systems

■ Fault resilient booting (the extent depends on the option selected)

You should update the BMC firmware when Gateway Customer Care has instructed you to update it.

To update the BMC firmware:

1 Download the BMC update file from support.gateway.com and copy onto

a USB Disk-on-key device.

2 Turn off and boot the system from the SCDVD, then open the command

line.

3 At the command line, change directories to the USB Disk-on-key device.

CHAPTER 3: Maintaining Your Server www.gateway.com

4 Run the update utility on the USB Disk-on-key device.

Using your Server Companion DVD

You can use your Server Companion DVD to:

■ Install hardware drivers

■ Install programs

■ Upgrade the BIOS and firmware

■ View server documentation

Server Companion DVD contents

The Server Companion DVD is a tool you can use to help maintain your server. The DVD contains:

■ Computer and component documentation

■ Drivers and utilities for servers running Windows 2003 Server

Viewing documents

The DVD contains documents for your server and for some optional components. You can view the documents with the Acrobat® Reader® version

4.0 and above.

To view documents:

1 Insert the Server Companion DVD into the DVD drive on a computer

running the Windows operating system. The Gateway Application and Driver Recovery window opens.

- OR -

If the window does not open, run the file Runmenu.exe on the DVD.

2 Click Documentation. The server document list opens.

3 Click the title of the document you want to view. The document opens.

4 To access files manually, open the Docs\Manuals folder on the Server

Companion DVD.

To install Acrobat Reader 7:

■ Click the link for Acrobat on the Documentation page.

- OR -

Run Docs\Reader\app21279\Setup.exe from the Server Companion

DVD.

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Installing drivers and programs

Using your Server Companion DVD

You can install drivers and programs directly onto the server by using the Server Companion DVD. You can also extract drivers onto diskette from the DVD at any Windows workstation.

The Server Companion DVD’s Gateway

Application and Driver Recovery utility

works only in Windows operating

Important

systems.

To install drivers and programs at the server:

1 Insert the Server Companion DVD into your server’s DVD drive. The

Gateway Application and Driver Recovery window opens.

- OR -

If the window does not open automatically, run the file Runmenu.exe

on the DVD.

A list of programs and drivers that you can install appears in the Drivers and Application Recovery list.

2 Click the program or driver you want to install, then click Install. Follow

any on-screen instructions.

To access the files manually, open the Drivers folder on the Server Companion DVD, then open the appropriate subfolder.

To extract drivers and programs to diskettes:

1 Insert the Server Companion DVD into your server’s DVD drive. The

Gateway Application and Driver Recovery window opens.

- OR -

If the window does not open automatically, run the file Runmenu.exe

on the DVD.

Updating the BIOS and firmware

2 Click Extract Drivers.

3 Click your server model and server operation system at the right of the

window, then click Search. A list of programs and drivers that you can create diskettes for appears in the Drivers and Application Recovery list.

4 Click the program or driver you want to extract, then click Extract. Follow

any on-screen instructions.

To access the files manually, open the Drivers folder on the Server Companion DVD, then open the appropriate subfolder.

To update the BIOS and firmware:

1 Download the BIOS update file and firmware from support.gateway.com

and copy onto a USB Disk-on-key device.

2 Turn off and boot the system from the SCDVD, then open the command

line.

CHAPTER 3: Maintaining Your Server www.gateway.com

3 At the command line, change directories to the USB Disk-on-key device.

4 Run the update utility batchfile on the USB Disk-on-key device.

Booting the Server Companion DVD

By booting the Server Companion DVD you can re-install the Operating System, repair applications and drivers, or exit to the command prompt.

Although the Server Companion DVD is

bootable, it does not include network

operating system files and is not intended

to restore your operating system.

Important

To boot to this DVD:

1 With your server turned on, insert the Server Companion DVD into the DVD

drive.

2 Restart your server. A message appears asking you to select an option.

3 Press any key to boot from the DVD. The Gateway Options Main Menu

appears.

4 Follow any on-screen instructions.

You can use the options in this menu to reformat your hard drive, create mass-storage driver disks, or reload Windows and selected applications.

CHAPTER 4

Installing Components

• Preparing to install components

• Preventing static electricity discharge

• Opening the server case

• Closing the server case

• Installing and removing drives

• Installing memory

• Installing and removing PCI expansion cards

• Replacing system fans

• Replacing or adding a processor

• Replacing a power supply module and power board

• Replacing the hot-swap backplanes

• Replacing the CMOS battery

• Replacing the system board

CHAPTER 4: Installing Components www.gateway.com

Preparing to install components

Selecting a place to work

Work on your server in an area that:

■ Is clean (avoid dusty areas).

■ Is a low-static environment (avoid carpeted areas).

■ Has a stable surface on which to set your server.

■ Has enough room to place all of your server parts.

■ Is near a grounded outlet so you can test your server after installation.

■ Is near a telephone (in case you need help from Gateway Customer Care).

The telephone must be directly connected to a telephone jack and cannot be connected to your server.

Gathering the tools you need

Blue latches, thumbscrews, or connectors

indicate tool-less components.

Green latches and connectors indicate

hot-swappable components.

Some tools and supplies that you may need to work on your server are:

■ A notebook to take notes

■ A Phillips screwdriver

■ A small flat-blade screwdriver

■ Small containers to store various types of screws

■ A grounding wrist strap (available at most electronic stores)

Getting Help

Tips & Tricks

If you have questions about performing any of these procedures, contact Gateway Customer Care. For more information, see “Getting Help” on page 9.

Preventing static electricity discharge

To avoid exposure to dangerous electrical voltages and moving parts, turn off your

server and unplug the power cords and

modem cable before opening the server

case.

Warnin g

To prevent risk of electric shock, do not

Warnin g

insert any object in to the vent holes of the

power supply.

The components inside your server are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).

Before working with server components, follow these guidelines:

■ Turn off the server, then unplug the power cords and all other cables.

■ Press the power button to drain any residual power from the server.

■ Wear a grounding wrist strap (available at most electronics stores) and

attach it to a bare metal part of the server. You can also touch a bare metal surface on the back of the server with your finger.

■ Avoid static-causing surfaces such as carpeted floors, plastic, and packing

foam.

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Opening the server case

ESD can permanently damage

Caution

electrostatic discharge-sensitive

components in the server. Prevent ESD

damage by following ESD guidelines

every time you open the server case.

■ Avoid working on the server when your work area is extremely humid.

■ Remove components from their antistatic bags only when you are ready

to use them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

■ Always hold expansion cards by their edges or their metal mounting

brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface.

Opening the server case

For correct cooling and air flow, always

Caution

reinstall the cover before you turn on the

server. Operating the server without the

cover in place will cause the server to

This server may ha ve two power cords. To

disconnect internal ACpower, you must

unplug both power cords.

overheat.

Warnin g

Because the components inside your server are extremely sensitive to static electricity, make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage.

To open the server:

1 Follow the instructions in “Preventing static electricity discharge” on

page 28. Make sure that you turn off the server, then unplug the power

cord(s) and all other cables connected to the server.

2 If the bezel is installed, unlock and open it.

3 If the server is mounted in a cabinet, remove the server from the cabinet.

For instructions, see the instructions that accompanied the rail kit.

4 Place the server on a stable, non-skid surface.

5 Unlock the case cover lock on the front panel of the case.

Case cover lock

CHAPTER 4: Installing Components www.gateway.com

6 Loosen the two thumbscrews (1) on the back of the cover.

7 Slide the cover (2) toward the back of the case, then remove it from the

case.

Closing the server case

To close the server case:

1 Make sure that all of the internal cables are arranged inside the case so

they will not be pinched when you close the case.

2 Place the cover on the side of the case, then slide it forward until it snaps

into place.

3 Tighten the two thumbscrews to hold the cover in place.

4 Lock the case cover lock on the front panel of the case, then close the

bezel.

5 Reconnect the power cords and all other cables.

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Installing and removing drives

Your server’s basic configuration includes one optical drive and as many as 10

3.5-inch SATA or SAS hot-swap hard drives. You can also add an optional diskette drive.

As you prepare to install drives, remember:

■ Before you install a drive, see the drive’s documentation for information

on configuring the drive, setting drive jumpers, and attaching cables.

■ You may need to configure the drives you install using the BIOS Setup

utility. Press F2 at startup to open the BIOS Setup utility.

Removing and installing an optical drive

To remove and install an optical drive:

The optical drive is not hot-swappable. Before installing or removing the drive,

make sure that power is turned off and

the power cord(s) is unplugged.

Caution

1 Follow the instructions in “Preventing static electricity discharge” on

page 28. Make sure that you turn off the server, then unplug the power

cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 29.

Installing and removing drives

The hard drive carriers shown in these

illustrations may look different than the

actual hard drive carriers in your server.

Important

3 Unlock the bezel (if necessary) and remove it by pulling it from the chassis.

4 Remove the data and power cables from the back of the optical drive.

5 If you are removing the optical drive from the tower configuration, rotate

the release latch (1) counter-clockwise and pull the optical drive (2) out of the chassis.

- OR -

CHAPTER 4: Installing Components www.gateway.com

If you are removing the optical drive from the rack configuration, press the release tab (1) marked “PUSH” and pull the optical drive (2) out of the chassis.

6 Remove the four screws (3) from the sides of the optical drive.

7 Install the four screws (1) you removed in the previous step on the sides

of the new optical drive.

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8 Push the optical drive into the case until it clicks into place.

9 Attach the 44-pin optical drive cable and the power cable to the back of

the optical drive.

10 Reinstall the bezel, if required, by snapping it into place on the front of

the chassis.

11 Follow the instructions in “Closing the server case” on page 30.

12 Reconnect all power cords and peripheral device cables, then turn on the

server.

Removing and installing a hard drive

Installing and removing drives

Gateway tests and verifies the operation

Important

and compatibility of the drives it sells.

mission-critical environment, additional

or replacement drives must conform to

Especially in a hot-swap or

Gateway standards.

Use this procedure to add or replace a hard drive in a hot-swap bay. Your server supports as many as ten 1-inch high, 3.5-inch hot-swap SATA and SATA II hard drives or ten 1-inch high, 3.5-inch hot-swap SAS hard drives. You can purchase additional drives through your Gateway Sales or Customer Care representative.

Channel 0 hot-swap

hard drive cage

Channel 1 hot-swap

hard drive cage

Before you remove a failed drive, use the

Caution

appropriate software and utilities installed on the server to stop all activity on the failed drive. Instructions for using the software are provided by the software

manufacturer. Failure to do so may

destroy the data on the drive.

To remove and install a hot-swap hard drive:

1 Pull the release lever on the hard drive carrier out, then pull the drive

assembly (3) straight out of the server.

CHAPTER 4: Installing Components www.gateway.com

The hard drive carriers shown in these illustrations may look different than the actual hard drive carriers in your server.

Important

2 If you are replacing a hard drive, remove the four screws that secure the

old hard drive to the drive tray, then remove the drive from the tray.

- OR -

If you are adding a hard drive, remove the four screws that secure the dummy hard drive to the drive tray, then remove the dummy hard drive from the tray.

3 Using the four screws you removed, install the new hard drive into the

drive tray.

Screw

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Installing and removing drives

4 Make sure that the tray’s release lever is open, then slide the new drive

fully into the empty hot-swap drive bay and push the lever back into place.

Filling empty drive bays

Empty drive bays in the server must be filled by drive trays with dummy hard drives installed. With the bezel removed, install the appropriate carrier, then replace the bezel by snapping it into place on the front of the server. Dummy hard drives are included with your server and are installed in unused drive bays.

Installing the optional diskette drive

To install the optional diskette drive:

The diskette drive is not hot-swappable.

Before installing or removing the drive, make sure that power is turned off and

the power cord(s) is unplugged.

Caution

1 Follow the instructions in “Preventing static electricity discharge” on

page 28. Make sure that you turn off the server, then unplug the power

cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 29.

3 Unlock the bezel (if necessary) and remove it by pulling it from the chassis.

4 Push the diskette drive bay cover (EMI shield) (1) in from the front of the

server

CHAPTER 4: Installing Components www.gateway.com

The hard drive carriers shown in these illustrations may look different than the actual hard drive carriers in your server.

Important

5 Push the diskette drive tray (2) into the chassis from the front and secure

it with the four screws (3) included in the optional diskette drive kit.

6 Align the diskette drive with the two clips on the side of the diskette drive

carrier (4), then press the diskette drive (5) down firmly until it snaps into place.

www.gateway.com

Installing and removing drives

7 Secure the diskette drive into the carrier with the two screws (6) included

in the optional diskette drive installation kit.

8 Push the diskette drive assembly into the drive bay until it snaps into place.

9 Connect the data and power cables to the back of the diskette drive.

10 Reinstall the bezel, if required, by snapping it into place on the front of

the chassis.

11 Follow the instructions in “Closing the server case” on page 30.

12 Reconnect all power cords and peripheral device cables, then turn on the

server.

CHAPTER 4: Installing Components www.gateway.com

Installing memory

Use only 667 Mhz compliant, 240-pin,

SDRAM registered ECC, DIMM memory

Caution

modules.

Your server supports from 512 MB to 32 GB of total memory with fully-buffered (FB-DIMM) support. Supported DIMM sizes include 512 MB, 1 GB, 2 GB, and 4GB.

The BIOS configures the memory controller to run in single-channel, dual-channel, or four-channel mode. Memory Mirroring and Memory Sparing can be enabled in the BIOS setup menu (see “Using the BIOS Setup Utility” on

page 59).

Memory slots

All DIMMs installed must be the same

speed. Do not install more than four dual

rank DIMMs or the BIOS will generate a

memory configuration error.

Caution

DIMM banks must be populated using the following guidelines:

DIMM Installation Options - Non-redundant Mode

DIMM DIMM1 DIMM2 DIMM3 DIMM4 DIMM5 DIMM6 DIMM7 DIMM8 Total

1 512 MB - - - - - - - 512 MB

1 GB-------1 GB

2 GB - - - - - - - 2 GB

4 GB-------4 GB

2 512 MB - 512 MB - - - - - 1 GB

1 GB-1 GB-----2 GB

2 GB - 2 GB - - - - - 4 GB

4 GB-4 GB-----8 GB

Usable Memory

www.gateway.com

Installing memory

DIMM Installation Options - Non-redundant Mode

DIMM DIMM1 DIMM2 DIMM3 DIMM4 DIMM5 DIMM6 DIMM7 DIMM8 Total

Usable Memory

4 512 MB 512 MB 512 MB 512 MB - - - - 2 GB

1 GB1 GB1 GB1 GB----4 GB

2 GB 2 GB 2 GB 2 GB - - - - 8 GB

4 GB4 GB4 GB4 GB----16 GB

512 MB - 512 MB - 512 MB - 512 MB - 2 GB

1 GB - 1 GB - 1 GB - 1 GB - 4 GB

2 GB - 2 GB - 2 GB - 2 GB - 8 GB

4 GB - 4 GB - 4 GB - 4 GB - 16 GB

8 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 4 GB

1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 8 GB

2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 16 GB

4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 32 GB

DIMM Installation Options - Mirrored Mode

DIMM DIMM1 DIMM2 DIMM3 DIMM4 DIMM5 DIMM6 DIMM7 DIMM8 To ta l

Usable Memory

4 512 MB - 512 MB - 512 MB - 512 MB - 1 GB

1 GB - 1 GB - 1 GB - 1 GB - 2 GB

2 GB - 2 GB - 2 GB - 2 GB - 4 GB

4 GB - 4 GB - 4 GB - 4 GB - 8 GB

8 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 2 GB

1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 4 GB

2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 8 GB

4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 16 GB

CHAPTER 4: Installing Components www.gateway.com

DIMM Installation Options - Sparing Mode

DIMM DIMM1 DIMM2 DIMM3 DIMM4 DIMM5 DIMM6 DIMM7 DIMM8 Total

Usable Memory

2 512 MB 512 MB - - - - - - 512 MB

1 GB1 MB------1 GB

2 GB 2 GB - - - - - - 2 GB

4 GB4 GB------4 GB

4 512 MB 512 MB 512 MB 512 MB - - - - 1.5 GB

1 GB1 GB1 GB1 GB----3 GB

2 GB 2 GB 2 GB 2 GB - - - - 6 GB

4 GB4 GB4 GB4 GB----12 GB

8 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 3 GB

1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 6 GB

2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 12 GB

4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 24 GB

To install or replace memory:

1 Follow the instructions in “Preventing static electricity discharge” on

page 28. Make sure that you turn off the server, then unplug the power

cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 29.

3 Pull the plastic tabs (1) away from the sides of the memory module slot.

If you are replacing a memory module, lift the old module (2) out of the slot.

4 Align the notch on the new module with the notch in the memory module

slot, then press the module firmly into the slot. The tabs on the sides of the memory slot should secure the memory module automatically.

www.gateway.com

5 Follow the instructions in “Closing the server case” on page 30. 6 Turn on the server and open the BIOS setup utility. Verify the System

Memory

make sure that the operating system completely loads. If you receive an error, see “Installing memory” on page 38.

listed in the Main menu. When you exit the BIOS setup utility

Installing and removing PCI expansion cards

The system board provides one PCI-E x16 with x8 speed, two PCI-E x8 with x4 speed, two PCI-X 64-bit/66 MHz, and one PCI 32-bit/33 MHz expansion slots.

Removing and installing a PCI card

PCI expansion cards are not

hot-swappable. Before installing or

removing a PCI card, make sure that

power is turned off and the power cords

Caution

are unplugged.

To remove and reinstall a PCI expansion card:

1 Follow the instructions in “Preventing static electricity discharge” on

page 28. Make sure that you turn off the server, then unplug the power

cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 29.

3 If you are removing and installing a full-length card, press the clips (1) on

the card guide tab, then rotate the card guide tab (2) up to release the PCI expansion cards. Otherwise, go the next step.

CHAPTER 4: Installing Components www.gateway.com

Do not touch the contacts on the bottom part of the expansion card. Touching the contacts can cause electrostatic damage

to the card.

Caution

Make sure that you only plug a PCI-X

expansion card into the PCI-X slot.

Plugging a PCI-X expansion card into a

PCI slot may damage the PCI-X card.

Caution

4 Press down on the top of the expansion card latch (3) for the PCI expansion

card you are removing, then rotate the latch up (4) to release the card.

5 Gently remove the PCI card from the card slot, then lift the PCI card out

of the chassis.

6 Position the new PCI expansion card over the PCI slot, then press the PCI

expansion card into the PCI slot.

7 From the back of the server, push the expansion card latch in to the locked

position.

8 If you opened the card guide initially, rotate the card guide tab down to

the locked position.

9 Follow the instructions in “Closing the server case” on page 30.

10 See the card’s documentation for software installation instructions.

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Replacing system fans

This server contains two system fans seated in a fan cage on the fan board. These fans maintain the ideal temperature for the system board, backplane, and disk drives. If one fan fails, the speed of the other fan increases. After the failed fan is replaced, the other fan may revert to its normal speed.

Replacing system fans

The hard drive carriers shown in these

illustrations may look different than the

actual hard drive carriers in your server.

The system fans are hot-swappable and

can be replaced without turning off your

Important

server.

Fan cage

To replace a system fan:

1 Follow the instructions in “Opening the server case” on page 29, but do

not turn off the server.

2 Determine which fan needs to be replaced by noting which fan has an

orange LED turned on.

3 Squeeze the two clips on the sides of the fan (1) together to release it, then

lift it out of the fan cage.

4 Insert the replacement fan into the fan cage until it clicks into place.

5 Follow the instructions in “Closing the server case” on page 30.

CHAPTER 4: Installing Components www.gateway.com

Replacing the fan cage and fan board

To replace the fan cage and the fan board:

1 Follow the instructions in “Preventing static electricity discharge” on

page 28. Make sure that you turn off the server, then unplug the power

cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 29.

3 Remove the system fans by following the instructions in “To replace a

system fan:” on page 43.

4 Loosen the two screws (2) on the sides of the fan cage, then lift the fan

cage (3) out of the chassis.

5 Remove the cables from the fan board.

6 Loosen the thumbscrew (4) holding the fan board in the chassis.

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Replacing system fans

7 Slide the fan board away from the power supply (5), then remove it from

the chassis (6).

8 Place the new fan board on the standoffs in the chassis, then slide it toward

the power supply to lock it down.

9 Tighten the thumbscrew to secure the fan board in place.

10 Connect the cables to the fan board.

11 Place the fan cage on the fan board, then tighten the two screws

(previously loosened) to secure the fan cage in place.

12 Insert the fans into the fan cage until they click into place.

13 Follow the instructions in “Closing the server case” on page 30.

CHAPTER 4: Installing Components www.gateway.com

Replacing or adding a processor

Processors and heat sinks may be hot if

the computer has been running. Before

replacing a processor or heat sink, allow

them to cool for several minutes.

Caution

Warnin g

A heat sink must be installed on the

processor. Installing a processor without

a heat sink could damage the processor.

Important

You must have a processor in the

Processor 1 socket, or your server will not

If you are upgrading your server from one

processor to two, you may need to reconfigure your operating system so it can recognize the additional processor.

For instructions, see your operating

system’s documentation.

start.

Important

If you install two processors onto the

system board, the processors must be the

same speed, revision, core voltage, and

bus speed.

The server is compatible with as many as two Intel® Xeon™ DP (Dual Core) 5000 series processors with a 667/1066/1333 MHz front side bus speed and a processor speed of 3.0 MHz or faster. The server automatically detects the processors each time you turn it on. Whenever you install new processors, you should first install the most current version of the BIOS. For instructions, see

“Updating the BIOS” on page 60.

To replace a processor:

Install the most current BIOS version. For instructions, see “Updating the

BIOS” on page 60.

2 Follow the instructions in “Preventing static electricity discharge” on

page 28. Make sure that you turn off the server, then unplug the power

cord(s) and all other cables connected to the server.

3 Follow the instructions in “Opening the server case” on page 29.

4 Push down, then pull out and up on the two heatsink retention levers (1)

and move them out of the way (2).

The heat sink has Thermal Interface

Material (TIM) on the bottom. Be careful

not to damage this material when you

remove the heat sink from the processor.

If removing the heat sink also pulls the

processor out of the processor socket, the

processor could be damaged.

Caution

5 Remove the heatsink (3) from the processor.

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Replacing or adding a processor

6 Unlock the load lever (1) and lift it up, then open the load plate (2) to

release the processor.

7 Lift the processor (3) out of the socket and place it in a static-free bag or

case for storage.

The processor only fits the socket when

Caution

oriented as indicated. Do not force the

processor into the socket to avoid

bending the pins or damaging the

processor. If the processor does not fit

completely, check its orientation and

check for bent pins.

8 Insert the new processor into the socket, making sure that the gold

triangle on the corner is situated as shown in the following illustration.

9 When the processor is oriented correctly and in place, press it firmly into

the socket, rotate the load plate into place, and push down the load lever until it clicks into place.

CHAPTER 4: Installing Components www.gateway.com

The heatsink has Thermal Interface

Caution

Material (TIM) located on the bottom of

it. Use caution when you unpack the

heatsink so you do not damage the TIM.

If you are reusing the original heatsink,

make sure that the TIM on the bottom of the heatsink is not damaged. If the TIM is

damaged, you should apply new TIM to

the bottom of the heatsink.

10 Place the heatsink on the installed processor, aligning it so that it fits

squarely in the heatsink socket.

11 Push down the heatsink retaining levers and lock them under the

retaining hooks on the heatsink socket.

12 Follow the instructions in “Closing the server case” on page 30.

Replacing a power supply module and power board

The power supplies in this server contain

no user-serviceable parts. Only a

qualified computer technician should

Your server comes with 3-wire AC power

cords fitted with the correct plug style for

your region. If this plug does not match

the connector on your surge protector,

UPS, or wall outlet, do not attempt to

modify the plug in any way. Use a surge

appropriate for the supplied AC power

service the power supplies.

protector, UPS, or wall outlet that is

Caution

Your server uses as many as two 725 W hot-swappable power supply modules (optional). If your server has both power supply modules installed, the modules act as redundant, hot-swappable power supplies. If one of the two power supplies fails, the other power supply supports the server while you replace the failed power supply. You do not need to turn off the server or disconnect peripheral devices to replace a failed redundant power supply.

cords.

If your server is only equipped with a single power supply (standard), the server must be turned off and the AC power cord removed before replacing it.

To replace a power supply module:

1 If your server is equipped with more than one power supply module,

determine which power supply module has failed (the LED on the power supply will be orange).

2 If your server has only one power supply module installed, make sure that

you turn off the server, then unplug the power cord before continuing.

- OR -

If your server has two power supply modules installed, you do not need to turn off the power to the server before continuing.

3 Press down on the retaining clip (1) on the power supply to release the

power supply module (2) from the chassis.

4 Pull the power supply module straight out of the server with the handle.

It may take considerable force to remove.

www.gateway.com

5 Push the new power supply module into the server, with the retaining clip

on the top, until it clicks into place.

6 Reconnect the AC power cord for the new power supply module.

Adding an additional power supply module

Replacing a power supply module and power board

The dummy power supply can be

removed and the additional power

supply installed with the server turned

If you remove either of the power supplies for any reason, you must install a dummy

power supply to ensure proper airflow

Important

on.

Caution

and cooling.

Because only one power supply (which can support the whole server) is normally shipped with the server, if you want to add a second power supply module, the dummy power supply must be removed to make room for it.

To add an additional power supply module:

1 Loosen the thumbscrew (1) holding the dummy power supply in the

chassis, then use the finger recesses to pull the dummy power supply (2) out of the chassis.

2 Push the new power supply module into the server, with the retaining clip

on the top, until it clicks into place.

3 Connect the AC power cord for the new power supply module.

Replacing the power distribution board

To replace the power distribution board:

1 Follow the instructions in “Preventing static electricity discharge” on

page 28. Make sure that you turn off the server, then unplug the power

cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 29.

3 Remove the power supply modules by following the instructions in

“Replacing a power supply module and power board” on page 48.

4 Set the case on its side to make it easier to work on.

CHAPTER 4: Installing Components www.gateway.com

5 Disconnect the main power, CPU power, backplane power, I

C power, and midplane power cables. See “System board” on page 5 for the location of the connectors on the system board.

6 Loosen the thumbscrew (1) holding the power distribution board in place,

then slide the power distribution board (2) away from the side of the chassis to release it.

7 Lift the power distribution board (3) out of the chassis.

Make sure that the power supply cable

box is connected to the power supply

connector(s) on the power supply(ies).

Important

8 Align the new power distribution board with the power supply cage and

the standoffs, then push it down onto the standoffs.

9 Slide the power distribution board toward the side of the chassis, then

tighten the thumbscrew to secure it to the chassis.

10 Reconnect the power cables. See “System board” on page 5 for the

location of the connectors on the system board.

11 Set the case upright, if required.

12 Reinstall the power supply modules by following the instructions in

“Replacing a power supply module and power board” on page 48.

13 Follow the instructions in “Closing the server case” on page 30.

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Replacing the hot-swap backplanes

The hot-swap backplane is not

hot-swappable. Before removing or

replacing the backplane, you must first

turn off the server and all peripheral

devices attached to the server, and

remove the AC power cord(s) from the

Pressing or pulling on any components

on the backplane could result in damage

power supply or wall outlet.

Caution

to the backplane.

To replace the hot-swap backplanes:

1 Follow the instructions in “Preventing static electricity discharge” on

page 28. Make sure that you turn off the server, then unplug the power

cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 29.

3 Unlock the bezel (if necessary) and remove it by pulling it straight off the

front of the server.

4 Remove all of the hot-swap drive carriers from the server and make note

of which bay you remove each drive from. For instructions, see “Removing

and installing a hard drive” on page 33.

5 Lay the chassis on its side to make it easier to work on.

6 Remove the system fans following the instructions in “Replacing system

fans” on page 43.

7 Disconnect all cables from the backplanes.

8 Rotate the release latch (1) counter-clockwise, then pull the hard drive

cage (2) out of the chassis.

Make sure you do not pinch, bind, or

damage any cables as you install the

Caution

backplane.

9 Loosen the thumbscrew (3) holding the backplane on the back of the hard

drive cage, then slide the backplane (4) down to disengage the locking tabs.

CHAPTER 4: Installing Components www.gateway.com

10 Remove the backplane and place it in a static-free bag for storage.

11 Holding the new backplane by the edges only, align it with the locking

tabs on the hard drive cage, then place it on the locking tabs and slide it up.

12 Tighten the thumbscrew to secure the backplane to the hard drive cage.

13 Slide the hard drive cage back into the opening in the front of the chassis

until it clicks into place.

14 Reconnect all cables to the backplane.

Connect to Mezzanine Board

15 Replace the system fans by following the instructions in “Replacing system

fans” on page 43.

16 Set the chassis upright, if necessary.

17 Follow the instructions in “Closing the server case” on page 30.

18 Reinstall the hot-swap drives back into the server. Make sure that you

install the drives into the same bays you removed them from in Step 4. For instructions see “Removing and installing a hard drive” on page 33.

19 Replace the bezel by snapping it into place on the front of the server.

www.gateway.com

Installing and removing a mezzanine board

This server has two types of optional mezzanine boards. They include a 2-channel SAS mezzanine board and a 2-channel SAS mezzanine board with RAID and battery backup.

To install an optional mezzanine board:

1 Follow the instructions in “Preventing static electricity discharge” on

page 28. Make sure that you turn off the server, then unplug the power

cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 29.

3 Set the chassis on its side to make it easier to work on.

4 Determine which connector the mezzanine board fits (PCI-E or PCI-X) and

position the board accordingly.

5 Align the holes on one side of the board with the plastic standoffs (1) and

the mezzanine board slot.

6 Pu sh down o n the b oard (2) to s eat it in the mezz anine board slot an d onto

the plastic standoffs until the retaining tabs snap into place.

7 Plug one end of a mini-SAS cable into one connector on the mezzanine

board and the other end into the mini-SAS connector on the hot-swap backplane.

CHAPTER 4: Installing Components www.gateway.com

The cable from the first mini-SAS connector (port 0-3) on the mezzanine board should be connected to the mini-SAS connector on the backplane of the top cage (Cage #0), and the cable from the second mini-SAS connector (port 4-7) on the mezzanine board should be connected to the mini-SAS connector on the backplane of the bottom cage (Cage #1)

Connect to Mezzanine Board

8 Return the chassis to its upright position, if necessary.

9 Follow the instructions in “Closing the server case” on page 30.

To remove a mezzanine board:

1 Follow the instructions in “Preventing static electricity discharge” on

page 28. Make sure that you turn off the server, then unplug the power

cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 29.

3 Set the chassis on its side to make it easier to work on.

4 Remove the cables from the mezzanine board.

5 Push aside the plastic retaining tabs (1) and pull the mezzanine board (2)

straight up and out of the mezzanine board slot.

6 Return the chassis to its upright position, if necessary.

7 Follow the instructions in “Closing the server case” on page 30.

www.gateway.com

Replacing the CMOS battery

Danger of explosion if battery is

incorrectly replaced. Replace only with

Dispose of or recycle used batteries by

facility. Follow all local regulations for

the same or equivalent type

recommended by the manufacturer.

taking them to a hazardous waste

correct battery disposal.

Warnin g

If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off the server, replace the CMOS battery with an equivalent battery.

To replace the battery:

1 Print the appendix for BIOS Settings in this guide.

2 Restart your server, then press F2 when the Gateway logo screen appears

during startup. The BIOS Setup utility opens.

3 Record the BIOS settings on your printout, then close the utility.

4 Turn off your server, then follow the instructions in “Preventing static

electricity discharge” on page 28.

5 Follow the instructions in “Opening the server case” on page 29.

6 Set the chassis on its side to make it easier to work on.

7 Locate the old battery on the system board and note its orientation. You

will need to install the new battery the same way.

8 Push the battery retention clip away from the battery until the battery lifts

up, then remove the old battery. You can use a screwdriver to help lift the battery.

9 Make sure that the positive (+) side of the new battery is facing the correct

direction, then press the new battery into the socket until it snaps into place.

10 Return the chassis to its upright position, if necessary.

11 Follow the instructions in “Closing the server case” on page 30.

12 Turn on your server, then press F2 when the Gateway logo screen appears

during startup. The BIOS Setup utility opens.

13 Restore any BIOS settings that you wrote down in Step 3.

14 Save all your settings and close the BIOS Setup utility.

CHAPTER 4: Installing Components www.gateway.com

Replacing the system board

To replace the system board:

1 Follow the instructions in “Preventing static electricity discharge” on

page 28. Make sure that you turn off the server, then unplug the power

cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 29.

3 Set the server on its side to make it easier to work on.

4 Remove the PCI expansion cards by following the instructions in “Installing

and removing PCI expansion cards” on page 41.

5 Remove the memory modules by following the instructions in “Installing

memory” on page 38.

6 Remove the heat sinks and processors by following the instructions in

“Replacing or adding a processor” on page 46.

7 Disconnect all cables from the system board, noting their locations and

orientation. (You will reconnect the cables after you install the new board.)

8 Loosen the two thumbscrews (2) that secure the system board to the

server.

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Replacing the system board

9 Slide the system board toward the front of the server until it is free of the

six retaining standoffs (1), then lift the board from the chassis.

10 Place the old system board in a static-free bag for storage.

11 Insert the new system board into the chassis, align it with the six retaining

standoffs, then slide the board toward the back of the case so the board is held by the standoffs.

Make sure that the three clips marked in the following illustration end up on top of the management port, the dual NIC connector, and the dual USB port. Otherwise the system board cannot be installed correctly.

Clips

12 Tighten the two system board thumbscrews you loosened in Step 8.

13 Connect the cables you removed in Step 7

14 Reinstall the memory by following the instructions in “Installing memory”

on page 38.

15 Replace the processor(s) and heatsink(s) by following the instructions in

“Replacing or adding a processor” on page 46.

16 Reinstall the PCI expansion cards by following the instructions in

“Installing and removing PCI expansion cards” on page 41.

17 Return the chassis to its upright position, if necessary.

18 Close the server case by following the instructions in “Closing the server

case” on page 30.

19 Turn on your server, then press F2 when the Gateway logo screen appears

during startup. The BIOS Setup utility opens.

20 Check BIOS settings to make sure that they detect the server’s new

hardware, then save your changes (if any) and close the BIOS Setup utility.

21 If your server does not start after installing the new system board, contact

Gateway Customer Care. For more information, see “Getting Help” on

page 9.

CHAPTER 4: Installing Components www.gateway.com

CHAPTER 5

Using the BIOS Setup Utility

• Opening the BIOS Setup utility

•Updating the BIOS

• Resetting the BIOS

CHAPTER 5: Using the BIOS Setup Utility www.gateway.com

Opening the BIOS Setup utility

The BIOS Setup utility stores basic settings for your server. These settings include basic hardware configuration, resource settings, and password security. These settings are stored and saved even when the power is off.

The options in the BIOS Setup utility have

been set at the factory for optimal

performance. Changes to these settings will affect the performance of your server. Before changing any settings, write them

down in case you need to restore them

later. You can record the settings on a

printout of this gu ide’s a ppendix for “BIOS

Settings” on page 97.

Caution

To open the BIOS Setup utility:

1 Restart your server, then press F2 when the Gateway logo screen appears

during startup. The BIOS Setup utility opens.

When you select menu items, the Item Specific Help box on the right side of the screen displays specific information about the selection. The command bar across the bottom of the screen shows the keys you press to access help, navigate through the menus, and perform other tasks.

2 Select one of these menus:

■ Main gives you access to basic information and settings related to

your server’s hardware and configuration.

■ Advanced gives you access to information and settings for PCI,

peripheral devices, memory, and the chipset.

■ Boot gives you access to information and settings for startup

features and startup sequences.

■ Security gives you access to settings related to system access

passwords. For more information, see “Server security” on page 22.

■ Server gives you access to settings for system management,

console redirection, event log configuration, and fault-resilient boot settings.

■ Exit gives you access to options for closing the BIOS Setup utility.

Updating the BIOS

If you need a new version of the BIOS, you can download the BIOS update from Gateway, then install the new version from a diskette.

To update the BIOS:

1 Print the appendix for “BIOS Settings” on page 97.

2 Restart your server, then press F2 when the Gateway logo screen appears

during startup.

3 Record any custom BIOS settings on your printout.

4 Download the BIOS update from support.gateway.com.

5 Follow the instructions in the self-extracting BIOS update file.

6 Enter any custom BIOS settings you recorded in Step 3, then save your

changes and close the BIOS Setup utility.

www.gateway.com

Recovering the BIOS

To update the BIOS under WinPE:

1 Print the appendix for “BIOS Settings” on page 107.

2 Restart your server, then press F2 when the Gateway logo screen appears

during startup.

3 Record any custom BIOS settings on your printout.

4 Download the BIOS update files from support.gateway.com.

5 Copy the files (AFUWIN.EXE, UCORESYS.S YS, UCOREW64.SYS,

the ROM image file, and FBBWIN.BAT) to the same directory.

6 Boot your server with the SCDVD (into the WinPE environment), go to the

directory containing the files, and execute the FBBWIN.BAT utility from

the command prompt.

7 Restart your server and load the default BIOS values.

8 Enter any custom BIOS settings you recorded in Step 3, then save your

changes and close the BIOS Setup utility.

Recovering the BIOS

If you encounter a problem while you are updating the BIOS, such as a power outage, the BIOS update may not be successful. If the system continues to try to boot from the new, corrupted BIOS, you can manually recover the old BIOS so you can try another update. Also, if the ROM image is damaged the system automatically enters recovery mode and updates the system ROM, without the boot block.

This method does not work if the

keyboard is connected through the KVM

Important

switch.

To recover the old BIOS:

1 Insert a diskette, CD or DVD, or a bootable USB “disk-on-key” containing

the AMIBOOT.ROM file.

2 Turn on or restart the server. Press and hold CTRL+HOME during power up

until the recovery process begins (the server beeps). The process is complete when you see a message on the screen.

3 Remove the diskette, the CD or DVD, or the bootable USB “disk-on-key.”

4 Restart the server. The old BIOS is recovered.

To manually recover the BIOS:

1 Follow the instructions in “Preventing static electricity discharge” on

page 28. Make sure that you turn off the server, then unplug the power

cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 29.

CHAPTER 5: Using the BIOS Setup Utility www.gateway.com

3 Install a jumper across pins 1-2 of header J59-E.

Moving the jumper while the power is on can damage your server. Always turn off

the server and unplug the power cords

and all other cables before changing the

Caution

jumper.

4 Follow the instructions in “Closing the server case” on page 30.

5 Insert a diskette, CD or DVD, or a bootable USB “disk-on-key” containing

the AMIBOOT.ROM file.

6 Reconnect the power cords and turn on the server. The BIOS recovery is

initiated.

7 While the BIOS is being recovered, the monitor displays a blue screen and

the server will beep continually. The process is complete when the server stops beeping.

8 Remove the diskette, the CD or DVD, or the bootable USB “disk-on-key.”

9 Turn off the server, then disconnect the power cords and all other cables

connected to the server.

10 Follow the instructions in “Opening the server case” on page 29.

11 Remove the jumper from pins 1-2.

12 Follow the instructions in “Closing the server case” on page 30.

13 Plug in the AC power cords and turn on the server, then verify that the

recovery was successful.

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Resetting the BIOS

You can use two methods to clear all BIOS Setup settings and return them to the factory defaults:

■ Press the power and reset buttons on the front of the server.

■ Move the Clear CMOS jumper on the system board.

To reset the BIOS using the power and reset buttons:

1 Print the appendix for “BIOS Settings” on page 97 in this guide.

2 Restart your server, then press F2 when the Gateway logo screen appears

during startup. The BIOS Setup utility opens.

3 Record any custom BIOS settings on your printout.

4 Press the reset button and hold it down for four seconds or more, then

press the power button while continuing to hold down the reset button.

5 Release both buttons at the same time. The BIOS is reset.

Moving the jumper while the power is on can damage your server. Always turn off

the server and unplug the power cords

and all other cables before changing the

Caution

jumper.

To reset the BIOS using the system board jumper:

1 Follow the instructions in “Preventing static electricity discharge” on

page 28. Make sure that you turn off the server, then unplug the power

cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 29.

3 Install a jumper across pins 1-2 of header J59-B.

4 Follow the instructions in “Closing the server case” on page 30.

5 Reconnect the power cords and turn on the server. The BIOS is reset.

6 Turn off the server, then disconnect the power cords and all other cables

connected to the server.

7 Follow the instructions in “Opening the server case” on page 29.

CHAPTER 5: Using the BIOS Setup Utility www.gateway.com

8 Remove the jumper from pins 1-2.

9 Follow the instructions in “Closing the server case” on page 30.

Resetting BIOS passwords

To reset BIOS passwords, you must either reset and clear all BIOS settings, or use the Clear Password jumper. To reset all BIOS settings, follow the instructions in “Resetting the BIOS” on page 63.

To clear the BIOS password(s):

1 Follow the instructions in “Preventing static electricity discharge” on

page 28. Make sure that you turn off the server, then unplug the power

cord(s) and all other cables connected to the server.

Moving the jumper while the power is on can damage your server. Always turn off

the server and unplug the power cords

and all other cables before changing the

Caution

jumper.

2 Follow the instructions in “Opening the server case” on page 29.

3 Install a jumper across pins 1-2 of header J59-A.

4 Follow the instructions in “Closing the server case” on page 30.

5 Reconnect the power cords and turn on the server. The BIOS password(s)

is cleared.

6 Turn off the server, then disconnect the power cords and all other cables

connected to the server.

7 Follow the instructions in “Opening the server case” on page 29.

8 Remove the jumper from pins 1-2.

9 Follow the instructions in “Closing the server case” on page 30.

CHAPTER 6

Troubleshooting

• Telephone support

• Tutoring and training

• Safety guidelines

• Error messages

• Understanding sensors and sensor readings

• Troubleshooting

CHAPTER 6: Troubleshooting www.gateway.com

T elephone support

Before calling Gateway Customer Care

If you have a technical problem with your server, follow these recommendations before contacting Gateway Customer Care:

■ Make sure that your server is connected correctly to a grounded AC outlet

that is supplying power.

■ If a peripheral device, such as a keyboard or mouse, does not appear to

work, make sure that all cables are plugged in securely and plugged into the correct port or jack.

■ If you have recently installed hardware or software, make sure that you

have installed it following the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.

■ If you have “how to” questions about using a program, see:

■ The program’s online Help

■ The program’s documentation

■ Your operating system’s documentation

■ The software or hardware manufacturer’s Web site

■ See “Troubleshooting” on page 74.

■ Have your client ID, serial number (usually located on the back of your

server case), and order number available, along with a detailed description of your issue, including the exact text of any error messages, and the steps you have taken.

■ Ma ke sure t hat your se rver is near by at the time o f your ca ll. The techn ician

may have you follow appropriate troubleshooting steps.

■ Consider using Gateway’s online technical support. Gateway’s Web site

has FAQs, tips, and other technical help. You can also use the Web site to e-mail Customer Care. For more information, visit Gateway’s Customer Care Web site at support.gateway.com

www.gateway.com

Telephone support

Tutoring and training

Gateway offers a wide range of customer service, technical support, and information services.

Telephone numbers

You can access the following services through your telephone to get answers to your questions:

Resource Service description How to reach

Gateway’s fee-based software tutorial service

Gateway Customer Care

Sales, accounting, and warranty

T utoring and training

Gateway's Customer Care professionals cannot provide hardware and software training. Instead, Gateway recommends the following training resources.

Resource Service description For more information

Gateway Learning Libraries

Get tutorial assistance for software issues. 800-229-1103 (charged to

Talk to a Gateway Customer Care representative about a non-tutorial technical support question.

Get information about available systems, pricing, orders, billing statements, warranty service, or other non-technical issues.

A variety of courses and tutorials are available on CD. Select from several easy-to-use learning libraries.

your credit card)

877-485-1464 (US) (say the word “Server”) 800-846-3609 (Canada and Puerto Rico) 605-232-2191 (all other countries)

800-846-2000 (US) 888-888-2037 (Canada)

www.gateway.com/training

CHAPTER 6: Troubleshooting www.gateway.com

Safety guidelines

While troubleshooting your server, follow these safety guidelines:

■ Never remove the top panel while your server is turned on and while the

modem cable and the power cords are connected.

■ Do not attempt to open the monitor. To do so is extremely dangerous.

Even if the power is disconnected, energy stored in the monitor components can be dangerous. Also, opening the monitor voids its warranty.

■ Make sure that you are grounded correctly before opening the server. For

more information about preventing damage from static electricity, see

“Preventing static electricity discharge” on page 28.

■ After you complete any maintenance task where you have to open the

server case, make sure that you close the case and reconnect all cables before you restart your server.

To avoid bodily injury, do not attempt to

troubleshoot your server problem if:

- The power cords or plugs are damaged

- Liquid has been spilled into your server

Instead, unplug your server and contact a

- Your server was dropped

- The case was damaged

qualified computer technician.

Warnin g

Error messages

These messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a file to a write-protected diskette. Some messages, however, may indicate a problem that requires further troubleshooting.

Memory messages

Gate20 Error

The BIOS is unable to correctly control the system board’s Gate A20 function, which controls access of memory over 1 MB. This may indicate a problem with the system board.

Multi-Bit ECC Error

This message will only occur on systems using ECC enabled memory modules. ECC memory has the ability to correct single-bit errors that may occur from faulty memory modules.

A multiple-bit corruption of memory has occurred and the ECC memory algorithm cannot correct it. This may indicate a defective memory module.

Boot messages

Boot Failure ...

This is a generic message indicating the BIOS could not boot from a particular device. This message is usually followed by other information concerning the device.

www.gateway.com

Error messages

Invalid Boot Diskette

A diskette was found in the drive, but it is not configured as a bootable diskette.

Drive Not Re ady

The BIOS was unable to access the drive because it indicated it was not ready for data transfer. This is often reported by drives when no media is present.

A: Drive Error

The BIOS attempted to configure the A: drive during POST, but was unable to correctly configure the device. This may be due to a bad cable or faulty diskette drive.

Insert BOOT diskette in A:

The BIOS attempted to boot from the A: drive, but could not find a correct boot diskette.

Reboot and Select proper Boot device or Insert Boot Media in selected Boot device

BIOS could not find a bootable device in the system and/or removable media drive does not contain media.

NO ROM BASIC

This message occurs on some systems when no bootable device can be detected.

Storage Device messages

Primary Master Hard Disk Error

The IDE/ATAPI device configured as Primary Master could not be correctly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

Primary Slave Hard Disk Error

The IDE/ATAPI device configured as Primary Slave could not be correctly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

Secondary Master Hard Disk Error

The IDE/ATAPI device configured as Secondary Master could not be correctly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

Secondary Slave Hard Disk Error

The IDE/ATAPI device configured as Secondary Slave could not be correctly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

Primary Master Drive - A TAPI Incompatible

The IDE/ATAPI device configured as Primary Master failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

CHAPTER 6: Troubleshooting www.gateway.com

Primary Slave Drive - ATAPI Incompatible

The IDE/ATAPI device configured as Primary Slave failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

Secondary Master Drive - A TAPI Incompatible

The IDE/ATAPI device configured as Secondary Master failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

Secondary Slave Drive - ATAPI Incompatible

The IDE/ATAPI device configured as Secondary Slave failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

S.M.A.R.T. Capable but Comma nd Fa iled

The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command transaction failed.

This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard. S.M.A.R.T. failure messages may indicate the need to replace the hard disk.

S.M.A.R. T . C omman d Fai led

The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command transaction failed.

This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard. S.M.A.R.T. failure messages may indicate the need to replace the hard disk.

S.M.A.R.T . Status BAD, Backup and Replace

A S.M.A.R.T. capable hard disk sends this message when it detects an imminent failure.

This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard. S.M.A.R.T. failure messages may indicate the need to replace the hard disk.

S.M.A.R.T. Capable and Sta tus BAD

A S.M.A.R.T. capable hard disk sends this message when it detects an imminent failure.

This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard. S.M.A.R.T. failure messages may indicate the need to replace the hard disk.

System configuration messages

DMA-2 Error

Error initializing secondary DMA controller. This is a fatal error, often indicates a problem with system hardware.

DMA Controller Error

POST error while trying to initialize the DMA controller. This is a fatal error, often indication a problem with system hardware.

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Error messages

Checking NVRAM..Update Failed

BIOS could not write to the NVRAM block. This message appears when the FLASH part is write-protected or if there is no FLASH part (System uses a PROM or EPROM).

Microcode Error

BIOS could not find or load the CPU Microcode Update to the CPU. This message only applies to Intel CPUs. The message is most likely to appear when a new CPU is installed in a system board with an outdated BIOS. In this case, the BIOS must be updated to include the Microcode Update for the new CPU.

NVRAM Checks um Bad , NVRAM C leared

There was an error in while validating the NVRAM data. This causes POST to clear the NVRAM data.

Resource Conflict

More than one system device is trying to use the same non-shareable resources (Memory or I/O).

NVRAM Ignored

The NVRAM data used to store Plug’n’Play (PnP) data was not used for system configuration in POST.

NVRAM Bad

The NVRAM data used to store Plug’n’Play (PnP) data was not used for system configuration in POST due to a data error.

Static Resource Conflict

Two or more Static Devices are trying to use the same resource space (usually Memory or I/O).

PCI I/O conflict

A P CI adapter generated an I/O reso urce confl ict when c onfigured by BIOS POST.

PCI ROM conflict

A P CI adapter generated an I/O reso urce confl ict when c onfigured by BIOS POST.

PCI IRQ conflict

A P CI adapter generated an I/O reso urce confl ict when c onfigured by BIOS POST.

PCI IRQ routing table error

BIOS POST (DIM code) found a PCI device in the system but was unable to figure out how to route an IRQ to the device. Usually this error is causing by an incomplete description of the PCI Interrupt Routing of the system.

Timer Error

Indicates an error while programming the count register of channel 2 of the 8254 timer. This may indicate a problem with system hardware.

Interrupt Controller-1 error

BIOS POST could not initialize the Master Interrupt Controller. This may indicate a problem with system hardware.

CHAPTER 6: Troubleshooting www.gateway.com

Interrupt Controller-2 error

BIOS POST could not initialize the Slave Interrupt Controller. This may indicate a problem with system hardware.

CMOS messages

CMOS Date/Time Not Set

The CMOS Date and/or Time are invalid. This error can be resolved by readjusting the system time in AMIBIOS Setup.

CMOS Battery Low

CMOS Battery is low. This message usually indicates that the CMOS battery needs to be replaced. It could also appear when the user intentionally discharges the CMOS battery.

CMOS Settings Wrong

CMOS settings are invalid. This error can be resolved by using AMIBIOS Setup.

CMOS Checksum Bad

CMOS contents failed the Checksum check. Indicates that the CMOS data has been changed by a program other than the BIOS or that the CMOS is not retaining its data due to malfunction. This error can typically be resolved by using AMIBIOS Setup.

Miscellaneous m essages

Keyboard Err or

Keyboard is not present or the hardware is not responding when the keyboard controller is initialized.

Keyboard/Interface Error

Keyboard Controller failure. This may indicate a problem with system hardware.

System Halted

The system has been halted. A reset or power cycle is required to reboot the machine. This message appears after a fatal error has been detected.

Understanding sensors and sensor readings

Sensor type codes

The following section lists the sensors supported by the BMC, including type, name, status, and current reading. The status and current reading information is for example only.

Sensor type Sensor name Sensor stat us Current reading

Sys. ACPI Pwr State ACPI State Normal 5

Module/Board System Reset State Deasserted 0

Fan SYS FAN 1 Normal operating range 2362.39 RPM

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Understanding sensors and sensor readings

Sensor type Sensor name Sensor stat us Current reading

Fan SYS FAN 2 Normal operating range 1771.79 RPM

Voltage System 12V Normal operating range 12.04 Volts

Voltage System 5V Normal operating range 5.0652 Volts

Voltage System 5V STBY Normal operating range 4.9848 Volts

Voltage System 3.3V Normal operating range 3.4026 Volts

Voltage VTT CPU Normal operating range 1.1931 Volts

Voltage VCORE 0 Normal operating range 1.2901 Volts

Voltage VCORE 1 Normal operating range 1.2901 Volts

Voltage VT T MEM Normal operating range 0.8924 Volts

Voltage 1.5V NB Normal operating range 1.4841 Volts

Voltage 1.9V PHY Normal operating range 1.9206 Volts

Voltage 1.8V Normal operating range 1.7848 Volts

Voltage 1.2V Normal operating range 1.2125 Volts

Te mp er at ur e CPU0 Diode 1 Normal operating range 25 deg. C

Temperature CPU0 Diode 2 Normal operating range 25 deg. C

Te mp er at ur e CPU1 Diode 1 Upper Non-recoverable 128 deg. C

Temperature CPU1 Diode 2 Upper Non-recoverable 128 deg. C

Te mp er at ur e MCH Ambient Normal operating range 22 deg. C

Temperature FBD Ambient Normal operating range 25 deg. C

Te mp er at ur e ESB2 Ambient Normal operating range 22 deg. C

Processor CPU0 State Normal 1

Processor CPU1 State Normal 1

Physical Security Chas Intrusion Normal 0

Button UID BTN State Deasserted 0

Power Supply PS1 STATUS Unavailable

Power Supply PS2 STATUS Unavailable

Power Supply PS REDUNDANCY Unavailable

Power Unit Power Unit Normal 0

Watchdog 2 Watchdog2 Normal 0

Sys. Event SYS EVENT Normal 0

CHAPTER 6: Troubleshooting www.gateway.com

Troubleshooting

First steps

To avoid bodily injury, do not attempt to

troubleshoot your server problem if:

- The power cords or plugs are damaged

- Liquid has been spilled into your server

Instead, unplug your server and contact a

- Your server was dropped

- The case was damaged

qualified computer technician.

Warnin g

Try these steps first before going to the following sections:

■ Make sure that the power cords are connected to your server and an

AC outlet and that the AC outlet is supplying power.

■ If you use a surge protector or a UPS, make sure that it is turned on and

is rated to handle the power required by your server.

■ If you added or removed server components before the problem started,

review the installation procedures you performed and make sure that you followed each instruction. You may need to remove the device, uninstall the device’s software, then reinstall the device.

■ If an error message appears on the screen, write down the exact message

before calling Gateway Customer Care. For instructions, see “Telephone

support” on page 66.

■ Restart your server, then open the BIOS Setup utility by pressing and

holding F2 while your server restarts. Check your configuration settings.

■ When diagnosing problems, press the non-maskable interrupt (NMI)

button to put the server into a halt state. For the location of the button, see “Front” on page 2.

■ If an error occurs in a program, see its documentation or online help.

Battery replacement

To avoid bodily injury, do not attempt to

troubleshoot your server problem if:

- The power cords or plugs are damaged

- Liquid has been spilled into your server

Instead, unplug your server and contact a

- Your server was dropped

- The case was damaged

qualified computer technician.

Warnin g

If you have problems after installing a new CMOS battery, try each of the following items, closing the case and restarting the server after each try:

■ Restart your server, then open the BIOS Setup utility by pressing and

holding F2 while your server restarts. Correct any discrepancies.

■ Remove the top panel by following the instructions in “Opening the server

case” on page 29, then make sure that all cables inside the case are

attached securely. Also, make sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins.

■ If you have the correct test equipment, make sure that the new battery

has power. Although unlikely, your new battery may be defective.

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Beep codes

Troubleshooting

Whenever a recoverable error occurs during the power-on self-test (POST), the BIOS displays an error message that describes the problem. The BIOS also sounds a beep code (one long tone followed by two short tones) during POST if the video configuration fails (a faulty video controller) or if an expansion card is not functioning correctly. One short beep indicates the BIOS will boot the operating system. No error found.

A PCI expansion card (for example, a RAID controller) can also issue audible errors by itself, usually consisting of one long tone followed by a series of short tones. For more information on the beep codes issued, check the documentation for that device.

The following table shows POST error beep codes. Prior to system video initialization, BIOS uses these codes to inform you of error conditions.

Beeps Description Troubleshooting steps

1 Memory refresh timer error Reseat the memory modules or replace

2 Parity error in the first 64 KB of memory. Same as for 1 beep.

3 Base memory read/write test error Same as for 1 beep.

4 System board timer not operational. Possible system board malfunction. To

5 A processor on the system board

generated an error.

6 The keyboard controller (8042) may be

defective. The BIOS cannot switch to Protected mode.

with modules you know are good.

eliminate the possibility of an add in-card problem, remove all expansion cards. If the beep code occurs even when all expansion cards have been removed, the system board is at fault. If the beep code does not occur when the expansion cards have been removed, one of the cards is causing the problem. Install the cards one at a time until the problem happens again. When the beep code returns, the most recent card you installed is at fault.

Remove one of the processors if two are installed, then try a known good processor in the first socket. Same as for 4 beeps.

Remove the keyboard to see if the error goes away. If it does, try a known good keyboard. Same as for 4 beeps.

7 General exception error (processor

exception error).

8 Display memory error (system video

adapter).

Same as for 5 beeps

If the system video adapter is an add-in card, replace or reseat the video adapter. If the video adapter is integrated into the system board, the board may be faulty. Try using an add-in card.

CHAPTER 6: Troubleshooting www.gateway.com

Beeps Description Troubleshooting steps

LED information

9 The ROM checksum value does not match

the value encoded in the BIOS.

10 The shutdown register for CMOS RAM

failed.

11 The cache memory test failed. Same as for 4 beeps.

Same as for 4 beeps.

See the following table for a description of this server’s LEDs and the information they provide:

LED Name Function Location Color Description

ID Aid in server

System Fault Visible fault

Hard drive tray

identification

warning

Indicate drive status and activity

Front panel and back of system board

Front panel Red Off - No fault

On each hard drive tray

Yellow (front) Blue (back)

Blue or Red Blue (On) - Hard drive okay

On - Server identification enabled

Blinking - Non-critical system fault On - Critical system fault

Blue (Blinking) - Hard drive activity Red (On) - Hard drive fault Red (Blinking) - Hard drive rebuilding Off - No hard drive

LAN (front) Identify NIC

NIC status LEDs

status

Identify NIC states

Front panel Blue On - LAN link for any NIC

Front panel and back I/O panel RJ-45 connectors

Green/ Yellow

Blinking - LAN activity for any NIC Off - No link for any NIC

LED 1 Green (On) - NIC linked LED 1 Green (Blinking) - NIC activity LED 1 (Off ) - No link LED 2 Yellow (On) Link speed 1 Gbps LED 2 Yellow (Off ) - Link at other speed

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Troubleshooting

LED Name Function Location Color Description

Diagnostic LEDs

Power LED Identify the

Powe r sup ply status LED

power state of the system

Identify power supply fault

The BIOS sends a 1-byte hex code to port 80 prior to each POST task. These codes are displayed on eight orange LEDs, located on the system board and available at the back of the server chassis. They can provide troubleshooting information in the event of a system hang during POST.

POST code checkpoints

The following table shows the checkpoints, LED codes, and task description of events that may occur during the POST portion of the BIOS:

Check

Description

point

Front panel Blue Off - Power is off (or S5)

Power supply module

Green or Red

On - Power is on (or S0)

Green (On) - Power supply good and receiving power Red (On) - Power supply fault Off - Power supply not receiving power

03 Disable NMI, Parity, video for EGA, and DMA controllers. Initialize BIOS,

04 Check CMOS diagnostic byte to determine if battery power is OK and

05 Initialize the interrupt controller in hardware (generally PIC) and interrupt

06 Do R/W test to CH-2 count reg. Initialize CH-0 as system timer. Install the

08 Initialize the CPU. The BAT test is being done on KBC. The keyboard

C0 Early CPU Init Start — Disable Cache - Init Local APIC

C1 Set up boot strap processor information.

C2 Set up boot strap processor for POST.

C5 Enumerate and set up application processors.

POST, Runtime data area. Also initialize BIOS modules on POST entry and GPNV area. Initialized CMOS as mentioned in the Kernel Variable “wCMOSFlags.”

CMOS checksum is OK. Verify CMOS checksum manually by reading storage area. If the CMOS checksum is bad, update CMOS with power-on default values and clear passwords. Initialize status register A. Initialize data variables that are based on CMOS setup questions. Initialize both the 8259 compatible PICs in the system.

vector table.

POSTINT1Ch handler. Enable IRQ-0 in PIC for system timer interrupt. Trap INT1Ch vector to “POSTINT1ChHandlerBlock.”

controller command byte is being programmed after Auto detection of KB/MS using AMI KB-5.

CHAPTER 6: Troubleshooting www.gateway.com

Check

Description

point

C6 Re-enable cache for boot strap processor.

C7 Early CPU Init Exit.

0A Initialize the 8042 compatible keyboard controller.

0B Detect the presence of PS/2 mouse.

0C Detect the presence of keyboard in KBC port.

0E Testing and initialization of different input devices. Also, update the Kernel

13 Early POST initialization of chipset registers.

24 Uncompress and initialize any platform specific BIOS modules.

30 Initialize System Management Interrupt.

2A Initialize different devices through DIM.

2C Initialize different devices. Detects and initializes the video adapter

Variables. Trap the INT09h vector, so that the POST INT09h handler gets control for IRQ1. Uncompress all available language, BIOS logo, and Silent logo modules.

See “DIM code checkpoints” on page 82 for more information.

installed in the system that has optional ROMs.

2E Initialize all the output devices.

31 Allocate memory for ADM module and uncompress it. Give control to

33 Initialize the silent boot module. Set the window for displaying text

37 Displaying sign-on message, CPU information, setup key message, and

38 Initialize different devices through DIM. See “DIM code checkpoints” on

39 Initialize DMAC-1 and DMAC-2.

3A Initialize RTC date/time.

3B Test for total memory installed in the system. Also, press DEL or ESC keys

3C Mid-POST initialization of chipset registers.

40 Detect different devices (parallel ports, serial ports, and coprocessor in

50 Programming the memory hole or any kind of implementation that needs

ADM module for initialization. Initialize language and font modules for ADM. Activate ADM module.

information.

any OEM-specific information.

page 82 for more information.

to limit memory test. Display total memory in the system.

CPU, and so on) successfully installed in the system and update the BDA, EBDA, and so on.

an adjustment in system RAM size, if needed.

52 Updates CMOS memory size from memory found in memory test.

Allocates memory for Extended BIOS Data Area from base memory.

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Troubleshooting

Check

Description

point

60 Initialize NUM-LOCK status and programs the KBD typematic rate.

75 Initialize Int-13 and prepare for IPL detection.

78 Initialize IPL devices controlled by BIOS and option ROMs.

7A Initialize remaining option ROMs.

7C Generate and write contents of ESCD in NVRam.

84 Log errors encountered during POST.

85 Display error to the user and gets the user response to error.

87 Execute BIOS setup if needed/requested.

8C Late POST initialization of chipset registers.

8D Build ACPI tables (if ACPI is supported).

8E Program the peripheral parameters. Enable/disable NMI as selected.

90 Late POST initialization of system management interrupt.

A0 Check boot password if installed.

A1 Clean-up work needed before booting to operating system.

A2 Take care of runtime image preparation for different BIOS modules. Fill the

free area in F000h segment with 0FFh. Initializes the Microsoft Routing Table. Prepares the runtime language module. Disables the system configuration display, if needed.

A4 Initialize runtime language module.

A7 Display the system configuration screen, if enabled. Initialize the CPUs

before boot, including the programming of the MTRRs.

A8 Prepare CPU for operating system boot, including final MTRR values.

A9 Wait for user input at config display, if needed.

AA Uninstall POST INT1Ch vector and INT09h vector. De-initializes the ADM

module.

AB Prepare BBS in Int 19 boot.

AC End of POST initialization of chipset registers.

B1 Save system context for ACPI.

00 Pass control to OS Loader (typically INT19h).

IRQ

CHAPTER 6: Troubleshooting www.gateway.com

Bootblock initialization code checkpoints

The Bootblock initialization code sets up the chipset, memory, and other components before system memory is available. The following table provides the diagnostic LED code for these checkpoints and describes the type of checkpoints that may occur during the bootblock initialization:

Check

Description

point

Before D1h

D1 Perform keyboard controller BAT test. Check if waking up from power

D0 Go to flat mode with 4GB limit and GA20 enabled. Verify the bootblock

D2 Disable CACHE before memory detection. Execute full memory sizing

D3 If memory sizing module not executed, start memory refresh and do

D4 Test base 512 KB memory. Adjust policies and cache first 8 MB. Set stack.

D5 Bootblock code is copied from ROM to lower system memory and control

D6 Both key sequence and OEM-specific method is checked to determine if

D7 Restore CPUID value back into register. The Bootblock-Runtime interface

Early chipset initialization is done. Early super I/O initialization is done, including RTC and keyboard controller. NMI is disabled.

management suspend state. Save power-on CPUID value in scratch CMOS.

checksum.

module. Verify that flat mode is enabled.

memory sizing in Bootblock code. Do additional chipset initialization. Re-enable CACHE. Verify that flat mode is enabled.

is given to it. BIOS now executes out of RAM.

BIOS recovery is forced. Main BIOS checksum is tested. If BIOS recovery is necessary, control flows to checkpoint E0. See Bootblock Recovery Code Checkpoints section of document for more information.

module is moved to system memory and control is given to it. Determine whether to execute serial flash.

D8 The Runtime module is uncompressed into memory. CPUID information is

stored in memory.

D9 Store the Uncompressed pointer for future use in PMM. Copying Main BIOS

into memory. Leaves all RAM below 1 MB Read-Write, including E000 and F000 shadow areas, but closing SMRAM.

DA Restore CPUID value back into register. Give control to BIOS POST

(ExecutePOSTKernel). See “POST code checkpoints” on page 77 for more information.

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Troubleshooting

Bootblock recovery code checkpoints

The bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs to occur because the user has forced the update or the BIOS checksum is corrupt. The following table provides the diagnostic LED codes for these checkpoints and describes the type of checkpoints that may occur during the Bootblock recovery portion of the BIOS:

Check point

E0 Initialize the floppy controller in the super I/O. Some interrupt vectors are

E9 Set up floppy controller and data. Attempt to read from floppy.

EA Enable ATAPI hardware. Attempt to read from ARMD and ATAPI CDROM.

EB Disable ATAPI hardware. Jump back to checkpoint E9.

EF Read error occurred on media. Jump back to checkpoint EB.

E9 or EADetermine information about root directory of recovery media.

F0 Search for pre-defined recovery file name in root directory.

F1 Recovery file not found.

F2 Start reading FAT table and analyze FAT to find the clusters occupied by the

F3 Start reading the recovery file cluster by cluster.

F5 Disable L1 cache.

Description

initialized. DMA controller is initialized. 8259 interrupt controller is initialized. L1 cache is enabled.

recovery file.

FA Check the validity of the recovery file configuration to the current

FB Make flash write-enabled through chipset and OEM-specific method.

F4 The recovery file size does not equal the found flash part size.

FC Erase the flash part.

FD Program the flash part.

FF The flash has been updated successfully. Make flash write-disabled. Disable

configuration of the flash part.

Detect correct flash part. Verify that the found flash part size equals the recovery file size.

ATAPI hardware. Restore CPUID value back into register. Give control to F000 ROM at F000:FFF0h.

CHAPTER 6: Troubleshooting www.gateway.com

DIM code checkpoints

The Device Initialization Manager (DIM) gets control at various times during BIOS POST to initialize different system buses. The following table describes the main checkpoints where the DIM module is accessed.

Checkpoint Description

2A Initialize different buses and perform the following

functions:

■

Reset, Detect, and Disable (function 0) — Disables all device nodes, PCI devices, and PnP ISA cards. It also assigns PCI bus numbers.

■

Static Device Initialization (function 1) — Initializes all static devices that include manual configured onboard peripherals, memory and I/O decode windows in PCI-PCI bridges, and noncompliant PCI devices. Static resources are also reserved.

■

Boot Output Device Initialization (function 2) — Searches for and initializes any PnP, PCI, or AGP video devices.

38 Initialize different buses and perform the following

functions:

■

Boot Input Device INitialization (function 3) — Searches for and configures PCI input devices and detects if system has standard keyboard controller.

■

IPL Device Initialization (function 4) — Searches for and configures all PnP and PCI boot devices.

■

General Device Initialization (function 5) — Configures all onboard peripherals that are set to an automatic configuration and configures all remaining PnP and PCI devices.

ACPI runtim e check points

BIOS

ACPI checkpoints are displayed when an ACPI-capable operating system either enters or leaves a sleep state. The following table describes the types of checkpoints that may occur during ACPI sleep or wake events:

Checkpoint Description

AC First ASL checkpoint. Indicates that the system is

running in ACPI mode.

AA System is running in APIC mode.

01, 02, 03, 04, 05 Entering sleep state S1, S2, S3, S4, or S5.

10, 20, 30, 40, 50 Waking from sleep state S1, S2, S3, S4, or S5.

The settings in the BIOS Setup utility are not retained

■ Replace the CMOS battery. For instructions, see “Replacing the CMOS

battery” on page 55.

www.gateway.com

Optical drive

Troubleshooting

Your server does n ot rec ogniz e an opt ical dr iv e

■ Restart your server, then open the BIOS Setup utility by pressing and

holding F2 while your server restarts. Make sure that the IDE controllers are enabled. For more information, see “Using the BIOS Setup Utility” on

page 59.

■ Reinstall the device driver. For instructions, see Using Your Server

Companion DVD.

■ Make sure that the drive is configured correctly by following the

instructions in the drive’s documentation.

■ Turn off your server, then remove the drive and push it in again to make

sure the drive is seated correctly. For instructions, see “Removing and

installing an optical drive” on page 31.

Your optical drive tray does not open

■ Press a straightened paper clip wire into the optical drive’s manual eject

hole. The drive tray opens.

■ If this problem happens frequently while the server is turned on, the drive

may be defective.

Expansion cards

Hard drive

Your server does not recognize an expansion card

■ Restart your server.

■ Make sure that you have installed the necessary software or driver. For

instructions, see the card’s documentation.

■ Reseat the expansion card and riser card. For instructions, see “Installing

and removing PCI expansion cards” on page 41.

■ If another slot of the correct size is available, install the card in a different

slot.

■ Confirm that the PCI slot option ROM is not disabled in the BIOS setup

utility.

The hard driv e canno t be acc essed , or y ou rec eiv e a “Gener al fa ilur e reading driv e C” e rror m essag e

■ If a diskette is in the diskette drive, eject it and restart your server by

pressing the reset button.

■ Restart your server by pressing the reset button.

■ Turn off your server, then remove all hard drives and push them in again

to make sure the drives are seated correctly. For instructions, see

“Removing and installing a hard drive” on page 33.

■ If your server has been subjected to static electricity or physical shock, you

may need to reinstall the operating system.

CHAPTER 6: Troubleshooting www.gateway.com

You receive a “Non-sy stem di sk” or “disk error” error messa ge

■ Eject the diskette from the diskette drive, then press ENTER.

■ Make sure that your hard drive has an active partition. For more

information, see “The master boot record is corrupted” on page 84.

You are having problems with a SA TA drive

■ For normal SATA drives (not SATA RAID), check the BIOS setup utility to see

if the BIOS has recognized the drive.

■ Make sure that the power cable and SATA cables are attached securely to

the drive cage.

■ If the drive is not detected, try a different SATA port.

■ Try swapping SATA cables between drives to determine if the cable is

defective.

■ Try listening to the drive to determine if the drive is spinning up. If not,

the drive may be defective.

The master boot record is corrupted

■ In a Windows network operating system, repair the master boot record

using FDISK.

To repair the master boot record:

Internet

Keyboard

■ At a DOS command prompt, type fdisk/mbr, then press ENTER.

Memory

Memory errors were d etected duri ng server s tart up

■ Open your server and make sure that the memory modules are installed

correctly. For instructions, see “Installing memory” on page 38.

■ A memory module may be defective. If possible, try another memory

module and see if the error repeats.

www.gateway.com

Monitor

Troubleshooting

Your server is running but there is no picture

■ Adjust the brightness and contrast controls to the center position.

■ Make sure that the monitor is plugged in and turned on. If the monitor is

turned on, the power LED should be lit.

■ Check the port and cable for bent or damaged pins.

■ Connect your monitor to another computer, or connect a monitor that you

know works to your server.

The color is not uniform

Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity.

Make sure that:

■ The monitor is not positioned too close to another monitor, electric fan,

or fluorescent light.

■ You demagnetize the screen using the monitor’s degauss feature. For

more information on degauss, see the monitor’s documentation.

Power

A horizontal line or wire is visible across the CRT monitor screen

The monitor may use thin damper wires, located approximately 1/3 of the way from the upper and lower screen edges, to stabilize the internal aperture grille. These wires are most obvious when the monitor displays a white background. The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence. The damper wire is a critical part of the overall monitor design and does not negatively affect the monitor’s function.

You press the power button, but the server does not turn on

■ If the power button LED is green, the server is turned on, but you may not

be seeing an image on the monitor. For monitor troubleshooting, see

“Monitor” on page 85.

■ If your server is plugged into a surge protector or UPS, make sure that the

surge protector or UPS is connected securely to an electrical outlet, turned on, and working correctly. One way to check this is to plug the server directly into a wall outlet, bypassing the surge protector or UPS.

■ Make sure that the electrical outlet is working by plugging a working

device, such as a lamp, into the outlet, then turning it on to test the outlet.

■ Open your server and make sure that the power supply module cage cable

is connected correctly to the system board.

When you turn on the server , it makes several short beeps

■ The short beeps indicate the server has encountered some type of error.

See “Beep codes” on page 75.

CHAPTER 6: Troubleshooting www.gateway.com

Processor

Your server does no t rec ognize a new pr ocess or

■ Make sure that the processor is fully seated in its socket. The processor

should be recognized automatically if it is installed correctly.

■ If you have upgraded your server from one processor to two, you may

need to reconfigure your operating system so it recognizes the additional processor. For instructions, see your operating system’s documentation.

APPENDIX A

Server Specifications

• System specifications

• System board specifications

• Environmental specifications

• Electronic specifications

• Additional specifications

APPENDIX A: Server Specifications www.gateway.com

System specifications

Case

Weight

Fans

Ports

Drives (standard)

Hard drive bays

PCI Cards

Power supply

17 × 8.66 × 27.56 inches (432 × 220 × 700 mm) Convertible from tower to rack-mountable

Minimum weight (no bezel, power supplies, hard drives, optical drive, diskette drive, fans, PCAs, cables, and so on) - 55.12 lbs. (25 KG) Maximum weight - 85.98 lbs. (39 KG)

Two single-rotor, 120 mm, multi-speed, hot-swappable system fans

■

PS/2 keyboard or mouse (2)

■

USB (4 standard, 2 front and 2 back)

■

Serial

■

VGA (1 back)

■

LAN (2) (RJ-45)

■

IPMI (RJ-45) for BMC

■

One optical drive (plus two additional 5.25-inch bays)

■

Diskette drive (optional)

Ten SATA or SAS hot-swap hard drive bays

Contains the following PCI slots:

■

1 PCI-E ×16 slot with ×8 speed

■

2 PCI-E ×8 slots with ×4 speed

■

2 PCI-X 64-bit/66 MHz slots

■

1 PCI 32-bit/33 MHz slot

One 725 W hot-swap, power supply module (standard) Additional 725 W hot-swap redundant power supply module (optional)

Operating systems

Certifications

Supports Windows Server 2003 and Windows Small Business Server 2003

■

FCC Class A

■

CISPR22

■

EN550222

■

cUL

■

CSA/CUL

■

www.gateway.com

System board specifications

Processor

Chipset

Memory

PCI device/slot

VGA

LAN

Dual LGA 771-pin sockets 667 MHz to 1333 MHz Front Side Bus (FSB) Supports as many as two Intel Xeon DP (Dual Core) CPUs (3.0 GHz or faster)

■

Intel Blackford MCH (Northbridge)

■

Intel ESB2E (Southbridge)

Eight 240-pin DIMM slots support from 512 MB to 32 GB total memory. Use only fully buffered (FB-DIMM) DDR2-533/667 compliant, 72-bit, single rank or dual rank SDRAM modules. RAS features: ECC, Mirroring, sparing Interleave: 1, 2, or 4 channels

Has the following PCI slots:

■

1 PCI-E ×16 slot with ×8 speed

■

2 PCI-E ×8 slots with ×4 speed

■

2 PCI-X 64-bit/66 MHz slots

■

1 PCI 32-bit/33 MHz slot

■

On-board Pilot SMC

■

Up to 1280 × 1024, 8 bpp or 1024 × 768, 16 bpp

■

Intel ESB2 controller

■

Dual onboard 10/100/1000 network interface

■

IEEE 850.3u auto-negotiation support

■

Full duplex support

SAS

SATA

Storage expansion

ACPI

2 mini-SAS connector with integrated RAID 0/1/10 support with RAID 5 optional

2 SATA connectors 6 SATA channels from ESB2

One SAS PCI-X or PCI-E mezzanine board

ACPI 2.0b compliance Supports:

■

APPENDIX A: Server Specifications www.gateway.com

Environmental specifications

The following specifications identify maximum environmental conditions. At no time should the server run under conditions which violate these specifications.

Variable Requirements

Temperature Nonoperating: -40° to 158°F (-40° to 70°C)

Operating: 32° to 95°F (0° to 35°C) with a maximum rate of change not to exceed 10° per hour

Humidity Operating: 20% to 80%

Acoustic noise Sound Pressure: 50 dBA

Shock Operating - 5.0 g, 11 mSec, 1/2 sine

Vibration Unpackaged - 5 Hz to 500 Hz, 2.20 g RMS random

Electrostatic discharge (ESD)

System cooling requirement in BTU/Hr

Electronic specifications

Memory map

Nonoperating: 5% to 95%

Unpackaged - 25 g, velocity change 136 inches/sec (

≧

40 lbs to > 80 lbs). Packaged - Non-palletized free fall in height 24 inches ( to > 80 lbs)

+/-15 kV air discharge +/- 8kV direct contact

2723 BTU/hour

≧

40 lbs

Address Range (hex) Amount Function

0 to 07FFFFh 640 KB DOS region, base system memory

0A0000h to 0BFFFFh 128 KB Video or SMM memory

0C0000h and 0DFFFFh 128 KB Expansion card BIOS and buffer area

0E0000h to 0FFFFFh 128 KB System BIOS

0E0000h to 0EFFFFh 2 MB Extended system BIOS

FC000000h to FFFFFFFFh 64 MB PCI memory space

www.gateway.com

Interrupts

Electronic specifications

If you disable an IDE controller to free the

interrupt for that controller, you must physically unplug the IDE cable from the system board. Simply disabling the drive

by configuring the BIOS option does not

make the interrupt available.

Important

The following table reflects a typical configuration, but you can change these interrupts. Use this information to determine how to program each interrupt.

ISA Interrupt Description

IRQ0 8254 timer

IRQ1 Keyboard controller

IRQ2 Cascade for IRQ9

IRQ3 Free

IRQ4 Serial port

IRQ5 Hot-plug SCSI controller

IRQ6 Diskette controller

IRQ7 Free

IRQ8 Real-time clock

IRQ9 Generic, Option for SCI

IRQ10 VGA

IRQ11 USB

Connector pinouts

IRQ12 Mouse controller

IRQ13 Numeric data processor

IRQ14 Primary IDE controller

IRQ15 Secondary IDE controller

Main power connector (J7)

Pin Signal Name

1 +3.3 V

2 +3.3 V

3 Ground

4+5 V

5 Ground

6+5 V

7 Ground

APPENDIX A: Server Specifications www.gateway.com

Pin Signal Name

8 Power good

9 Stand by +5 V

10 +12 V

11 +12 V

12 +3.3 V

13 +3.3 V

14 -12 V

15 Ground

16 DC_ON (soft on/off)

17 Ground

18 Ground

19 Ground

20 Key

21 +5 V

22 +5 V

23 +5 V

24 Ground

Processor power connector (J5)

Pin Signal Name

1 Ground

2Ground

3 Ground

4Ground

5 +12 V

6+12 V

7 +12 V

8+12 V

www.gateway.com

Electronic specifications

VGA connector (J24)

Pin Signal Name

1 Red

2 Green

3 Blue

4 No connection

5 GND

6GND

7 GND

8GND

9 +5 V

10 GND

11 No connection

Mini-SAS connectors (J50)

12 SDA

13 HSYNC (horizontal sync)

14 VSYNC (vertical sync)

15 SCL

Pin Signal Name

B1 Ground

B2 SATA_TX1_C_DP

B3 SATA_TX1_C_DN

B4 Ground

B5 SATA_TX2_C_DP

B6 SATA_TX2_C_DN

B7 Ground

B8 SB_SATA_SCLK

B9 SB_SATA_SLOAD

B10 Ground

B11 Ground

B12 Ground

APPENDIX A: Server Specifications www.gateway.com

Pin Signal Name

A1 Ground

A2 SATA_RX1_C_DP

A3 SATA_RX1_C_DN

A4 Ground

A5 SATA_RX2_C_DP

A6 SATA_RX2_C_DN

A7 Ground

A8 Key

A9 Ground

A10 SB_SATA_SDO0

A11 SB_SATA_SDO1

A12 Ground

Floppy controller connector (J49)

Pin Signal Name Pin Signal Name

1 GND 2 LOWDEN_N

3GND 42M_MED

5 KEY 6 DSEL3_N

7GND 8INDEX_N

9 GND 10 MOTON0_N

11 GND 12 DSEL1_N

13 GND 14 DSEL0_N

15 GND 16 MOTON1_N

17 MSEN 1 18 DIR_N

19 GND 20 STEP_N

21 GND 22 WDATA_N

23 GND 24 WRTEN_N

Gateway E-9520T User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Checking Out Your Gateway Server

Front

Back

Connectors and LEDs

Interior

System board

Connectors

Hot-swap backplanes

SAS/SAT A backplane

LED information

Getting Help

Server Comp anion DVD

Gateway Web site

Telephone support

Setting Up Your Server

Setting up the hardware

Protecting from power source problems

Removing and installing the bezel

Starting your server

Understanding the power-on self-test

Turning off your server

Setting up the operating system

Initial hardware settings

Maintaining Your Server

Caring for your server

Cleaning your server

Preparing for system recovery

Recording the BIOS configuration

System administration

Gateway System Manager

Server security

Identifying your server

Updating the baseboard management controller firmware

Using your Server Companion DVD

Server Companion DVD contents

Viewing documents

Installing drivers and programs

Updating the BIOS and firmware

Booting the Server Companion DVD

Installing Components

Preparing to install components

Selecting a place to work

Gathering the tools you need

Getting Help

Preventing static electricity discharge

Opening the server case

Closing the server case

Installing and removing drives

Removing and installing an optical drive

Removing and installing a hard drive

Filling empty drive bays

Installing the optional diskette drive

Installing memory

Installing and removing PCI expansion cards

Removing and installing a PCI card

Replacing system fans

Replacing the fan cage and fan board

Replacing or adding a processor

Replacing a power supply module and power board

Adding an additional power supply module

Replacing the power distribution board

Replacing the hot-swap backplanes

Installing and removing a mezzanine board

Replacing the CMOS battery

Replacing the system board

Using the BIOS Setup Utility

Opening the BIOS Setup utility

Updating the BIOS

Recovering the BIOS

Resetting the BIOS

Resetting BIOS passwords

Troubleshooting

T elephone support

Before calling Gateway Customer Care

Telephone support