Gateway E-9520T User Manual

USER GUIDE

Gateway® E-9520T Server

Chapter 1: Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Connectors and LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Hot-swap backplanes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

SAS/SATA backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Chapter 2: Setting Up Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Removing and installing the bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Initial hardware settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Chapter 3: Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Gateway System Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Identifying your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Updating the baseboard management controller firmware . . . . . . . . . . . . . . 23

Using your Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Server Companion DVD contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Viewing documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Installing drivers and programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Updating the BIOS and firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Booting the Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Chapter 4: Installing Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Contents www.gateway.com

Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Installing and removing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Removing and installing an optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Removing and installing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Filling empty drive bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Installing the optional diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Installing and removing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Removing and installing a PCI card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Replacing system fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Replacing the fan cage and fan board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Replacing or adding a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Replacing a power supply module and power board . . . . . . . . . . . . . . . . . . . .48

Adding an additional power supply module . . . . . . . . . . . . . . . . . . . . . . . . .49

Replacing the power distribution board . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Replacing the hot-swap backplanes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Installing and removing a mezzanine board . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Chapter 5: Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Chapter 6: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Understanding sensors and sensor readings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Sensor type codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

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Diagnostic LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Contents

Appendix A: Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Electronic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Connector pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Appendix B: BIOS Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Appendix C: Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . 109

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

iii

Contents www.gateway.com

CHAPTER 1

Checking Out Your Gateway Server

•Front

•Back

•Interior

• System board

• Hot-swap backplanes

•Getting Help

CHAPTER 1: Checking Out Your Gateway Server www.gateway.com

Front

Optical drive

SMIL connector

Second optical

drive (optional)

NMI button

System fault LED

Reset button

NIC status LED

ID button

ID LED

Hard drive cages

Power LED

Power button

Case cover lock

Dual USB ports

Diskette drive

(optional)

www.gateway.com

Back

Connectors and LEDs

Back

AC power connector

Power supply status LED

Power supply module

PS/2 mouse port

PS/2 keyboard port

Dual USB ports

Serial port

VGA port

ID LED

Dual NIC connectors (RJ-45)

Management port (RJ-45)

Case cover thumbscrew

CHAPTER 1: Checking Out Your Gateway Server www.gateway.com

Interior

Server components with green handles

or retention locks can be hot swapped

while the server is on. Server components

with blue handles or retention locks can

only be removed when the server is

Important

turned off.

# Feature # Feature

1 Power supply 5 Front panel

2 Power distribution board 6 Hard drive bays

3 System fans (hot swap) 7 SAS/SATA backplane

4 5.25” device bays 8 System board

www.gateway.com

System board

Connectors

System board

# Feature # Feature

1 PCI-X 64-bit/66 MHz expansion slot (J45) 26 Not used

2 PCI-X 64-bit/66 MHz expansion slot (J43) 27 Processor power connector (J5)

3 PCI 32-bit/33 MHz expansion Slot (J41) 28 Processor 1

4 PCI-E x8 expansion slot with x4 speed

(J39)

5 PCI-E x8 expansion slot with x4 speed

(J37)

6 PCI-E x16 expansion slot with x8 speed

(J35)

29 SMIL connector (J47)

30 Processor 2

31 Fan board connector (J29)

CHAPTER 1: Checking Out Your Gateway Server www.gateway.com

# Feature # Feature

7 Management port (RJ-45) (J30) 32 Not used

8 Dual NIC connector (RJ-45) (J28) 33 PCI-E mezzanine board connector (J33)

9 ID LED (CR13) 34 I2C and system ID connector (J46)

10 D-sub VGA port (J24) 35 Server management connector (J34)

11 Serial port (J15) 36 COM2 connector (J60)

12 Dual USB connector (J12) 37 MFG connector (J48)

13 PS/2 keyboard and mouse ports (J10) 38 Onboard USB connector (J61)

14 System fan connector (J4) 39 IDE connector (J54)

15 System fan connector (J3) 40 Floppy connector (J49)

16 Main power connector (J7) 41 PCI-X mezzanine board connector (J44)

17 DIMM 1 socket (J11) 42 Front panel USB connector (J56)

18 DIMM 2 socket (J13) 43 Mini-SAS connector (J50)

19 DIMM 3 socket (J14) 44 Onboard SATA connector 0 (J55)

20 DIMM 4 socket (J18) 45 Onboard SATA connector 5 (J51)

21 DIMM 5 socket (J21) 46 Chassis intrusion connector (J53)

22 DIMM 6 socket (J22) 47 Front panel connector (J57)

23 DIMM 7 socket (J23) 48 1x2 pin system configuration jumper 1

24 DIMM 8 socket (J26) 49 2x5 pin system configuration jumper 2

25 Power supply I2C connector (J8) 50 Battery (B1)

(J58)

(J59)

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Hot-swap backplanes

SAS/SAT A backplane

Hot-swap backplanes

# Feature # Feature

1 SAS/SATA hard drive connector 0 6 I2C and system ID connector

2 SAS/SATA hard drive connector 1 7 I2C and system ID connector

3 SAS/SATA hard drive connector 2 8 Backplane power connector

4 SAS/SATA hard drive connector 3 9 Backplane SAS connector

5 SAS/SATA hard drive connector 4

CHAPTER 1: Checking Out Your Gateway Server www.gateway.com

LED information

See the following table for a description of this server’s LEDs and the

information they provide:

LED Name Function Location Color Description

ID Aid in server

identification

System Fault Visible fault

Hard drive tray

LAN (front) Identify NIC

NIC status LEDs

warning

Indicate drive status and activity

status

Identify NIC states

Front panel and back of system board

Front panel Red Off - No fault

On each hard drive tray

Front panel Blue On - LAN link for any NIC

Front panel and back I/O panel RJ-45 connectors

Yellow (front) Blue (back)

Blue or Red Blue (On) - Hard drive okay

Green/ Yellow

On - Server identification enabled

Blinking - Non-critical system fault On - Critical system fault

Blue (Blinking) - Hard drive activity Red (On) - Hard drive fault Red (Blinking) - Hard drive rebuilding Off - No hard drive

Blinking - LAN activity for any NIC Off - No link for any NIC

LED 1 Green (On) - NIC linked LED 1 Green (Blinking) - NIC activity LED 1 (Off ) - No link LED 2 Yellow (On) Link speed 1 Gbps LED 2 Yellow (Off ) - Link at other speed

Power LED Identify the

Powe r sup ply status LED

power state of the system

Identify power supply fault

Front panel Blue Off - Power is off (or S5)

Power supply module

Green or Red

On - Power is on (or S0)

Green (On) - Power supply good and receiving power Red (On) - Power supply fault Off - Power supply not receiving power

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Getting Help

Server Comp anion DVD

Gateway Web site

Getting Help

In addition to your operating system’s documentation, you can use the following information resources to help you use your server.

Use the Server Companion DVD to access file utilities, Windows Server 2003 drivers, and documentation for your server and its components. For instructions, see Using Your Server Companion DVD.

Gateway provides a variety of information on its Web site to help you use your server.

Telephone support

Visit the Gateway Web site at support.gateway.com

■ Technical documentation and product guides

■ Technical tips and support

■ Updated hardware drivers

■ Order status

■ Frequently asked questions (FAQs)

You can access a wide range of services through your telephone, including customer service, technical support, and information services. For more information, see “Telephone support” on page 66.

for:

CHAPTER 1: Checking Out Your Gateway Server www.gateway.com

CHAPTER 2

Setting Up Your Server

• Setting up the hardware

• Protecting from power source problems

• Starting your server

• Setting up the operating system

• Initial hardware settings

CHAPTER 2: Setting Up Your Server www.gateway.com

Setting up the hardware

To make sure that your working environment is safe:

■ Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches

at the back of the server for cabling and air circulation.

■ Use the instructions on your server’s setup poster to set up your hardware.

Your server comes with a 3-wire AC power

cord(s) fitted with the correct plug style

for your region. If the plug(s) does not

match the connector on your surge

protector, UPS, or wall outlet, do not attempt to modify the plug(s) in any way. Use a surge protector, UPS, or wall outlet

that is appropriate for the supplied

Keep the server boxes and packing

material in case you need to ship the

Caution

AC power cord(s).

Important

server.

■ Use a grounded (three-prong) surge protector. A surge protector helps

protect against AC power fluctuations. For additional protection from power outages, we recommend that you use an uninterruptible power supply (UPS).

■ Avoid subjecting your server to extreme temperature changes. Do not

expose your server to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

■ Keep your server and magnetic media away from equipment that

generates magnetic fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference.

Protecting from power source problems

Surge protectors, line conditioners, and uninterruptible power supplies can help protect your server against power source problems.

High voltages can enter your server

through the power cord and the modem

and network connections. Protect your

server by using a surge protector. If you have a modem, use a surge protector that has the appropriate type of modem jack.

During an electrical storm, unplug the

surge protector and the modem and

Caution

network cables.

Surge prot ectors

During a power surge, the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage. Protect your server and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your server.

When you purchase a surge protector:

■ Make sure that the surge protector meets the appropriate product safety

certification for your location, such as Underwriters Laboratories (UL).

■ Check the maximum amount of voltage the protector allows to pass

through the line. The lower the voltage, the better the protection for your server.

■ Check the energy absorption (dissipation) rating. The higher the energy

absorption rating, the better the protection for your server.

Line conditioners

A line conditioner protects your server from the small fluctuations in voltage from an electrical supply. Most servers can handle this variation, called line noise, without problems. However, some electrical sources include more line noise than normal. Line noise can also be a problem if your server is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

Some surge protectors and uninterruptible power supplies include simple line-conditioning capabilities.

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Uninterruptible power supplies

Use an uninterruptible power supply (UPS) to protect your server from data loss during a total power failure. A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. To buy a UPS, visit accessories.gateway.com

Removing and installing the bezel

1 Follow the instructions in “Preventing static electricity discharge” on

2 If the server is mounted in a cabinet, remove the server from the cabinet.

3 If the bezel door is installed, unlock (if necessary) and open it.

4 Open the server case by following the instructions in “Opening the server

Protecting from power source problems

To remove and install the bezel:

page 28. Make sure that you turn off the server, then unplug the power

cord(s) and all other cables connected to the server.

For instructions, see the instructions that accompanied the rail kit.

case” on page 29.

5 Close the bezel door, then pull out on the three retaining tabs on the left

side of the bezel to disengage the tabs from the chassis.

Retaining tab

CHAPTER 2: Setting Up Your Server www.gateway.com

6 Swing the bezel out 45° from the front of the case, then disengage the tabs

on the right side of the bezel from the chassis and remove it.

7 To reinstall the bezel, align the right side of the bezel with the right side

of the chassis at a 45° angle, then insert the three tabs on the right side of the bezel into the slots in the chassis.

8 Swing the left side of the bezel in to the chassis until the three tabs on

the left side of the bezel snap into place.

9 Close the server case by following the instructions in “Closing the server

case” on page 30.

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Starting your server

Before you start your server for the first time:

When you connect peripheral devices to

the server, make sure that your ser ver and

devices are turned off and the power

cords are unplugged.

Caution

Starting your server

■ Make sure that the server and monitor are plugged into a power outlet

or surge protector and that the surge protector (if you are using one) is turned on.

■ Make sure that all cables are connected securely to the correct ports and

jacks on the back of the server.

To start the server:

1 Turn on any peripheral devices connected to the server.

2 Press the power button. The power LED turns green.

Power LED

Power button

CHAPTER 2: Setting Up Your Server www.gateway.com

If nothing happens when you press the power button:

■ Make sure that the power cable(s) is plugged in securely and that

your surge protector (if you are using one) is plugged in and turned on.

■ Make sure that the monitor is connected to the server, plugged into

the power outlet or surge protector, and turned on. You may also need to adjust the monitor’s brightness and contrast controls.

■ If you cannot find the cause of the power loss, contact Gateway

Customer Care. For more information, see “Getting Help” on

page 9.

3 The first time you turn on the server, any pre-installed operating system

may begin asking you for configuration settings. See your operating system’s documentation for instructions on configuring advanced settings for your specific network.

Understanding the power-on self-test

When you turn on your server, the power-on self-test (POST) routine checks the server memory and components. If POST finds any problems, the server displays error messages. Write down any error messages that you see, then see “Error

messages” on page 68 and “Beep codes” on page 75 for troubleshooting

information.

Turning off your server

The power button on the server does not

turn off server ACpower. To remove AC power from the server, you must

unplug the AC power cords from the wall

outlet or power source. The power cords

are considered the disconnect device to

the main (AC) power.

Caution

Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure.

To turn off the server:

1 See the operating system’s documentation or online help for instructions

on shutting down the operating system. Whenever possible, you should use the operating system’s shut down procedure instead of pressing the power button.

2 If your server did not turn off automatically, press the power button.

- OR -

Press the reset button to reset the server.

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Setting up the operating system

If you ordered your server with the operating system already installed by Gateway, in most cases it is completely installed and the basic settings are already configured. The Windows Small Business Server operating system may require additional installation, depending on the version you ordered. See your operating system’s documentation for instructions on completing the installation or configuring advanced settings for your specific network.

If you are installing an operating system because it was not already installed by Gateway, see the appropriate installation guide for instructions.

Initial hardware settings

Your server comes from the manufacturer with the correct initial hardware settings to operate your server as configured. However, you might want to change settings to reflect a tasking change, a change in security requirements, or the addition of new resources to your server.

You can change general hardware settings by using the BIOS Setup utility. For information on the BIOS Setup utility, see “Using the BIOS Setup Utility” on

page 59. For information on BIOS settings, see “BIOS Settings” on page 97.

Setting up the operating system

CHAPTER 2: Setting Up Your Server www.gateway.com

CHAPTER 3

Maintaining Your Server

• Caring for your server

• Preparing for system recovery

• System administration

•Identifying your server

• Updating the baseboard management controller firmware

• Using your Server Companion DVD

CHAPTER 3: Maintaining Your Server www.gateway.com

Caring for your server

To extend the life of your server:

■ Be careful not to bump or drop your server.

■ When transporting your server, we recommend that you put it in the

original packaging materials.

■ Keep your server and magnetic media away from equipment that

generates magnetic fields, such as unshielded speakers.

■ Avoid subjecting your server to extreme temperatures. Do not expose

your server to heating ducts or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

■ Keep all liquids away from your server. When spilled onto server

components, almost any liquid can result in extremely expensive repairs that are not covered under your warranty.

■ Avoid dusty or dirty work environments. Dust and dirt can clog the internal

mechanisms and can cause the server to overheat.

Cleaning your server

When you shut down your server, the

power turns off, but some electrical

current still flows through your server. To

avoid possible injury from electrical

shock, unplug the power cord and all

other cables connected to the server.

Warnin g

Keeping your server clean and the vents free from dust helps keep your server performing at its best. Your server cleaning kit could include:

■ A soft, lint-free cloth

■ Glass cleaner

■ An aerosol can of air with a narrow, straw-like extension

■ Isopropyl alcohol

■ Cotton swabs

■ A tape drive cleaning cartridge (if a tape drive is installed)

■ A CD drive cleaning kit

Cleaning tips

■ Always turn off your server and other peripheral devices before cleaning

any components.

■ Use a damp, lint-free cloth to clean your server and other parts of your

server system. Do not use abrasive or solvent cleaners because they can damage the finish on components.

■ Keep the cooling vents free of dust. With your server turned off and

unplugged, brush the dust away from the vents with a damp cloth, but be careful not to drip any water into the vents.

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The computer screen is made of specially

coated glass and can be scratched or

damaged by abrasive or

ammonia-based glass cleaners.

Caution

Preparing for system recovery

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to let the liquid drain. Let the keyboard dry completely before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. Keyboard damage resulting from spilled liquids is not covered by your warranty.

Cleaning the screen

If your computer screen is an LCD, use only a damp, soft cloth to clean it. Never spray water directly onto the screen.

- OR -

If your computer screen is not an LCD, use a soft cloth dampened with glass cleaner to clean the screen. Never spray cleaner directly onto the screen.

Cleaning the tape drive

If you use a tape drive to back up your files, regular maintenance will lengthen the life of the drive. To maintain the drive’s reliability:

■ Clean the drive monthly with the cleaning cartridge included with

the drive.

■ Remove the tape from the drive whenever the drive is not in use.

Preparing for system recovery

If your system files are corrupted, you may not be able to start the server from the hard drive. Use the Server Companion DVD to start the server and attempt to fix the problem.

Recording the BIOS configuration

To help keep track of your custom changes to BIOS settings and to prepare for system recovery, you should record your BIOS configuration after you have your server set up and working.

To record your BIOS configuration:

1 Print the appendix for “BIOS Settings” on page 97.

2 Restart your server, then press F2 when the Gateway logo screen appears

during startup. The BIOS Setup utility opens.

3 Record the BIOS settings on your printout.

CHAPTER 3: Maintaining Your Server www.gateway.com

System administration

Gateway System Manager

Gateway System Manager (GSM) lets you manage multiple computers on a Windows network from a single window, then implement commands and policies across the network with a single action. With Gateway System Manager, you can run system management tasks which are triggered by certain events or conditions.

For more information, refer to the Gateway Baseboard Management Controller (BMC) User Guide at http://support.gateway.com/support/default.asp# selecting this server from the list). You can also find additional information in the program’s online help.

Server security

Locking the server

(by

To lock the server:

1 Remove the bezel lock keys from the inside of the bezel, then snap on the

bezel. The handles must be installed for the bezel to snap on. For instructions, see “Removing and installing the bezel” on page 13.

2 Insert the key into the lock and rotate it ¼ turn clockwise. To unlock it,

rotate the key ¼ turn counter-clockwise.

Using BIOS se curity pa sswords

To prevent unauthorized use of the server, you can set server startup passwords. Set an administrator password to prevent unauthorized access to the BIOS Setup utility.

To set the BIOS security passwords:

1 Restart your server, then press F2 when the Gateway logo screen appears

during startup. The BIOS Setup utility opens.

2 Select the Security menu. 3 Select Change Administrator Password.

4 Type the password and press ENTER, then type it again and press ENTER.

5 Save your changes and close the BIOS Setup utility.

To remove a BIOS security password:

1 Restart your server, then press F2 when the Gateway logo screen appears

during startup. The BIOS Setup utility opens.

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Identifying your server

2 Select the Security menu, then select the password to remove.

3 Enter the current password, then press ENTER.

4 For the new password, leave the password field blank, then press ENTER.

The password is removed.

Passwords can also be cleared using

jumpers on the system board. For

instructions, see “Resetting BIOS

Tips & Tricks

passwords” on page 64.

Identifying your server

While you are working on a cabinet that contains several slim servers, it can be difficult to keep track of which server or servers you are currently working on. The ID indicator is a yellow LED (front) or a blue LED (back) that you can turn on to help you locate the correct server. For the System ID indicator to turn on, the server does not need to be turned on, but it does need to be plugged in.

To turn on the ID LED:

1 Press the ID button on the front panel of the server. The yellow ID LED

(front) and the blue ID LED (back) turn on. For the location of these LEDs, see “LED information” on page 8.

2 To turn off the indicator, press the ID button.

Updating the baseboard management controller firmware

The baseboard management controller (BMC) performs several system management functions such as:

■ Monitoring server components (FRU) and sensor data records (SDR) (the

information provided depends on the option selected)

■ Managing non-volatile storage for the system event log and sensor data

records

■ Interfacing with the emergency management port to send alerts and

interact with remote management systems

■ Fault resilient booting (the extent depends on the option selected)

You should update the BMC firmware when Gateway Customer Care has instructed you to update it.

To update the BMC firmware:

1 Download the BMC update file from support.gateway.com and copy onto

a USB Disk-on-key device.

2 Turn off and boot the system from the SCDVD, then open the command

line.

3 At the command line, change directories to the USB Disk-on-key device.

CHAPTER 3: Maintaining Your Server www.gateway.com

4 Run the update utility on the USB Disk-on-key device.

Using your Server Companion DVD

You can use your Server Companion DVD to:

■ Install hardware drivers

■ Install programs

■ Upgrade the BIOS and firmware

■ View server documentation

Server Companion DVD contents

The Server Companion DVD is a tool you can use to help maintain your server. The DVD contains:

■ Computer and component documentation

■ Drivers and utilities for servers running Windows 2003 Server

Viewing documents

The DVD contains documents for your server and for some optional components. You can view the documents with the Acrobat® Reader® version

4.0 and above.

To view documents:

1 Insert the Server Companion DVD into the DVD drive on a computer

running the Windows operating system. The Gateway Application and Driver Recovery window opens.

- OR -

If the window does not open, run the file Runmenu.exe on the DVD.

2 Click Documentation. The server document list opens.

3 Click the title of the document you want to view. The document opens.

4 To access files manually, open the Docs\Manuals folder on the Server

Companion DVD.

To install Acrobat Reader 7:

■ Click the link for Acrobat on the Documentation page.

- OR -

Run Docs\Reader\app21279\Setup.exe from the Server Companion

DVD.

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