12 USB ports6NIC status LED
2Powe r b utto n7Sys tem fau lt LE D
3ID button8Reset b utto n
4Power LED9NMI button
5ID LED
Dual NIC
connectors
Server
management
port
PS/2 keyboard
connector
PS/2 mouse
connector
VGA
connector
ID LED
Serial port
SAS JBOD connector
(optional
Dual USB
connectors
AC po we r
connector
2
Interior
www.gateway.com
#Feature#Feature
1Syste m bo ar d7Slimline D VD/C D-RW combo d riv e o r
DVD- RW d ri ve
2Syste m fa ns8SAS /S ATA backp la ne
3Fan b oa rd9ROMB battery backup
4Hard drive bays10Riser card assembly
5SMIL module (optional)11Power s u pp ly b ay
6Control pane l
3
S yst em board
Connectors
37
36
35
34
CHAPTER 1: Checking Out Your Gateway Server
33
32
31
30
29
28
#Feature#Feature
4
1Rear dual USB Port ( J35)20DIMM7 socket (J24)
2Serial port (J31)21DIMM8 socket (J25)
3ID LED (CR16)22Fan po wer /fa n t ach co n ne ctor ( J9 9)
4VGA port (J39)23Processor 1 (CPU1) socket
www.gateway.com
#Feature#Feature
5PS/2 mouse port (J15)24Processor 2 (CPU2) socket
6PS/2 keyboard port (J6)25Processor power connector (J28)
7Server management port (J59)26SMIL connector (J33)
8Dual NIC connector (RJ-45) (J14)27Main power connector (J5)
9PCI-E expansion slot (J4)28In ternal USB p ort for USB flo ppy ( J27)
10PCI-X/PCI-E expansion slot (J9)29Control panel USB connector (J38)
11Ba ttery (B1)30Powe r s up ply I2C connector (J46)
12System configuration jumper (J3)31Mini-SAS connector 1 (J1)
13Front pa nel VGA conn ector (J 13)32Control panel IDE connector (J7)
14DIMM1 socket (J18)33Mini-SAS connector 2 (J2)
15DIMM2 socket (J19)34Chassis intrusion connector (J17)
16DIMM3 Socket (J20)35PCI-E mezzanine board connector (J11)
17DIMM4 socket (J21)36PCI-X mezzanine board connector (J36)
18DIMM5 socket (J22)37Floppy connector (J26)
19DIMM6 socket (J23)
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CHAPTER 1: Checking Out Your Gateway Server
Hot -sw ap backplanes
SAS/SA T A backplane
#Feature#Feature
1IDE connector7SAS/SATA hard drive c onnector 3
2Control panel USB connector (to
control panel)
3SSI co nn ector9JTAG connector
4SAS/SATA hard drive connector 010SSI/IDE connector
5SAS/SATA hard drive connector 111Backplane power connector
6SAS/SATA hard drive connector 212SAS connector
8Control panel USB connector (to
system bo ard)
6
LED inf ormation
See the following table for a description of this server’s LEDs and the information they provide:
LED NameFunctionLocationColorDescription
www.gateway.com
IDAid in server
System FaultVisible fault
Hard drive tray
LEDs
NIC status LEDsIdentify NIC statesControl panel and
identification
warning
Indicate drive
status and activity
Control panel and
back of system
board
Control panelRedOff - System normal
On each hard drive
tray
back I/O panel
RJ-45 connectors
Yellow
(front)
Blue (back)
Blue or redBlue (On) - Hard drive present
Blue (front)
Green/
Orange
(back)
On - Server identification
enabled
Blinking - Non-critical system
fault
On - Critical system fault
(system ne eds to be shu t dow n
and serviced)
Blue (Blinking) - Hard drive
activity
Red (On) - Hard drive fault
Red (Blinking) - Hard drive
rebuilding
Off - No hard drive access
Blue (On) - Link
Blue (Blink) - Activity
Off - No link
Power LE DIdentify t he p o w e r
state of the system
AC power LEDIdentif y power
supply fault
LED 1 Green (On) - NIC linked
LED 1 Green (Blinking) - NIC 1
Gbps activity
LED 1 (Off) - No link
LED 2 Orange (On) Link speed
1Gbps
LED 2 Green (On) - Link at
100Mbps
LED 2 Green (Off) - Link at
10 Mbps
Control panelBlueOff - Power is off
Power su pp ly
module
Green or
Orange
Blinking - Power saving state
(S1, S3, or S4)
On - Power is on
Green (On) - Pow er supply good
and receiving power
Orange (On) - Power supply
critical event causing shutdown
Orange (Blinking) - Close to
protection threshold or over
within 15 seconds
Off - Po we r suppl y not r ecei ving
power
7
Get ting Help
In addition to your operating system’s documentation, you can use the following information
resources to help you use your server.
Server Companio n DVD
Use the Server Companio n DVD to access file utilities, Windows Server 2003 drivers, and
documentation for your server and its components. For instructions, see Using Your Ser ver Compa ni on DV D.
Gatew ay W eb site
Gateway provides a variety of information on its Web site to help you use your server.
Visit the Gateway Web site at support.gateway.com
•Technical documentation and product guides
•Technical tips and support
•Updated hardware drivers
•Order status
•Frequently asked questions (FAQs)
CHAPTER 1: Checking Out Your Gateway Server
for :
T elephone sup port
You can access a wide range of services through your telephone, including customer service,
technical support, and information services. For more information, see “Telephone support” on
page 64.
8
CHAPTER 2
Setting Up Your Serv er
• Setting up the hard war e
• Prot ecting f rom po wer sour ce problems
• Mounting your server int o a cabinet
• Starting your serv er
• Setting up the operating sy stem
• Initial hardwar e set tings
9
CHAPTER 2: Setting Up Your Server
Set ting up the hard war e
To make sure that your working environment is safe:
•Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the back of
the server for cabling and air circulation.
•Use the instructions on your server’s setup poster to set up your hardware.
Caution
Your server comes with 3-wire ACpower cords fitted with the correct plug
style for your region. If these plugs do not match the connectors on your surge
protector, UP S , or wal l o u tle t, d o no t attem p t to mod i fy the pl ug s i n a ny way. Us e
a surge protector, UPS, or wall outlet that is appropriate for the supplied ACpower
cords.
•Use a grounded (three-prong) surge protector. A surge protector helps protect against AC
power fluctuations. For additional protection from power outages, we recommend that you
use an uninterruptible power supply (UPS).
•Avoid subjecting your server to extreme temperature changes. Do not expose your server
to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by
extreme temperatures is not covered by your warranty. As a general rule, your server is
safest at temperatures that are comfortable for you.
Important
Keep the server boxes and packing material in case you need to ship the
server.
•Keep your server and magnetic media away from equipment that generates magnetic
fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both
diskettes and hard drives. Even a telephone placed too close to the server may cause
interference.
Prot ecting f rom pow er source pr oblems
Surge protectors, line conditioners, and uninterruptible power supplies can help protect your
server against power source problems.
Surge protectors
Caution
High voltages can enter your server through the power cord and the modem and
network connections. Protect your server by using a surge protector. If you have a modem,
use a surge protector that has the appropriate type of modem jack. During an electrical
storm, unplug the surge protector and the modem and network cables.
During a power surge, the voltage level of electricity coming into your server can increase to far
above normal levels and cause data loss or server damage. Protect your server and peripheral
devices b y c onnecting them t o a surge pr ot ec t or, which absorbs voltage surge s and prevents them
from reaching your server.
When you purchase a surge protector:
•Make sure that the surge protector meets the appropriate product safety certification for
your locati on, such as Und erwriters La boratories (UL) .
•Check the maximum amount of voltage the protector allows to pass through the line. The
lower the voltag e, the better the p rotection for your server.
•Check the energy absorption (dissipation) rating. The higher the energy absorption rating,
the better the p rotection for your server.
Line conditioners
A line conditioner protects your server from the small fluctuations in voltage from an electrical
supply. Most s erv ers can handle this var iation, called line noise, without problems. How ever, some
electrical sources include more line noise than normal. Line noise can also be a problem if your
server is located near, or shares a circuit with, a device that causes electromagnetic interference,
such as a television or a motor.
10
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Some surge protectors and uninterruptible power supplies include simple line-conditioning
capabilities.
Uninterruptible power supplies
Use an uninterruptible power supply (UPS) to protect your server from data loss during a total
power failure . A UPS us e s a batt ery to k eep y our server r unning temporar ily dur ing a power f ailur e
and lets you save your work and shut down your server. You cannot run your server for an
extended period of time while using only the UPS. To buy a UPS, visit accessories.gateway.com
Mounting your s erver int o a cabinet
Caution
Before attaching cabinet accessories, make sure that the server is turned off and all
power cords are unplugged.
The fixed-rail cabinet mounting hardw are inc luded with y our server should be used with standar d
4-post cabinets that have front and back vertical posts. If your cabinet is a different type, obtain
mounting hardware from the cabinet manufacturer.
Caution
The cabinet must provide sufficient airflow to the front of the server to maintain
correct cooling.
.
The fixed-rail rackmount kit contents:
•Front ser ver rai ls (2 )
•Back server rails (2)
•Faste n er p a ck (1)
•Lock in g s crews (4 )
•Mounting nuts (4)
•Mounting screws (4)
If you ordered the optional tooless-rail kit for your server, refer to the instructions included in
the kit.
To mount your server in a cabinet:
1Align the slots in the front server rails with the studs on the side of the server, then engage
the slots with the studs and slide the rails forward until they stop.
Front server rail (installed)
Stud
Stud
Locking screw (installed)
2Align the locking screw holes in the rails with the threaded screw holes in the server, then
install one locking screw through the each front server rail.
11
CHAPTER 2: Setting Up Your Server
3Align the slots in the back server rails with the studs on the side of the server, then engage
the slots with the studs and slide the rail forward until it stops.
Back server rail
Locking screw (installed)
Stud
(installed)
Stud
4Align the locking screw holes in the rails with the threaded screw holes in the server, then
install one locking screw through the each back server rail.
5Attach mounting nuts to the two front cabinet posts where you plan to install the server.
Front cabi net post
Mounting nut
12
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6Attach one mounting nut to each of the two back cabinet posts where you plan to install
the server.
Hinged back rail
mounting bracket
Back cabi net post
Mounting nut
7Hold the server in place in the cabinet and swing the hinged back rail mounting brackets
into alignment with the mounting nuts, then secure the back in place with two mounting
screws (one on ea ch side ) .
Mounti ng screw
13
8Align the mounting screw holes in the server handles with the front mounting nuts, then
Installing the bezel
CHAPTER 2: Setting Up Your Server
Warning
You must support the server while installing or removing the front and back
mounting screws. If the server is not supported, damage to th e server or injury may
result.
secure the front in place with two mo untin g screws (one o n each s ide) .
Server
Mounting screw
To install the bezel:
1With the server pulled out from the cabinet, align the holes in the handles with the holes
in the sides of the server.
2Attach the handles to the sides of the server with two mounting screws on each side.
Mounting screw
Handle
Server (side)
14
Mounti ng screw
www.gateway.com
3Remove the bezel lock key s from the inside of the bezel, then insert the left side of the bezel
into the left handle and swing the right side of the bezel in until it snaps into place.
4When the bezel is in place, lock the bezel by inserting the key into the lock in the lower
right corner of the bezel and turning it clockwise until it stops.
5Put the key in a safe p lac e.
Remo v ing the se rver f rom a ca binet
To remove the server from a cabinet:
Warning
Screws are required to support the front and back of the server. You must
support the server while removing the front screws and back screws. If the server
is not supported, damage to the server or injury may result.
1While supporting the server, remove the front and rear mounting screws that hold the
server in the cabinet.
2Remove the se rve r from the ca bi net .
15
CHAPTER 2: Setting Up Your Server
Starting y our server
Before you start your server for the first time:
•Make sure that the server and monitor are plugged into a power outlet or surge protector
and that the surge protector (if you are using one) is turned on.
Caution
When you connect peripheral devices to the server, make sure that your
server and devices are turned off and the power cords are unplugged.
•Make sure that al l ca bles are co nne cted securely to the co rrect port s a nd ja cks on the back
of the server.
To start the server:
1Turn on any peripheral devices connected to the server.
2Press the powe r b utto n (1) , th e Powe r L ED (2 ) l igh ts .
If nothing happens when you press the power button:
•Make sure that the power cable(s) is plugged in securely and that your surge protector
(if you are using one) is plugged in and turned on.
•Make s ure tha t th e m on ito r i s co nn ecte d to the ser ver, pl ug ged in to th e p owe r ou tl et
or surge protec tor, and turned on. You may also need to adju st the monitor’ s brightnes s
and contrast controls.
•If you cannot find the cause of the power loss, contact Gateway Customer Care. For
more informat ion, see “Gettin g Help” on pa ge 8 .
3The first time you turn on the server, any pre-installed operating syste m may begin asking
you for configuration settings. See your operating system’s documentation for instructions
on configuring advanced settings for your specific network.
Understanding the po wer-on self -te st
When you turn on your server, the power-on self-test (POST) routine checks the server memory
and components. If POS T finds any problems, the server displays err o r me ssages. W rite down any
error messages that you see, then see “Error messages” on page65 and “Beep codes” on page 70
for troubleshooting information.
16
www.gateway.com
T urning of f y our serv er
Every time you turn off your server, first shut down the operating system. You may lose data if
you do not follow the correct procedure.
To turn off the server:
Caution
The power button on the server does not turn off server ACpower. To
remove AC pow er from the se rve r, you m ust unp lu g the AC powe r c ord s fro m th e
wall outlet or power source. The power cords are considered the disconnect device
to th e m ai n ( AC ) po w e r.
1Use the instructions in the operating system’s documentation or online help to shut down
the operating system. Whenev er pos sible , y ou should use the operating sy st em’s shut down
procedure instead of pressing the power button.
2If your server did not turn off automatically, press the power button.
- OR Press the reset bu tton to re set t he ser ver.
Set ting up the operating s yst em
If you ordered your server with the operating system already installed by Gateway, in most cases
it is completely installed and the basic settings are already configured. The Windows Small Business
Server operating system may require additional installation, depending on the version you
ordered. See your operating system’s documentation for instructions on completing the
installation or configuring advanced settings for your specific network.
If you are installing an operating system because it was not already installed by Gateway, see the
appropriate instal lation gui de for instructions.
Initial hard ware s ettings
Y our server comes fr om the manufact urer with the cor rect initial hardw are se ttings to operat e your
server as configured. However, you might want to change settings to reflect a tasking change, a
change in security requirements, or the addition of new resources to your server.
General hardware settings can be changed by using the BIOS Setup utility. For information on
the BIOS Setup ut ility, see “Using the BIOS Setup Utility” on page 55. For information on BIOS
settings, see “BIOS Settings” on page 89.
17
CHAPTER 2: Setting Up Your Server
18
CHAPTER 3
Maintaining Y our Server
• Caring f or your s erver
• Preparing for s yst em recov ery
• Sy stem administration
• Identifying y our server
• Updating the baseboar d management controller
firmware
• Using your Server Companion DVD
19
CHAPTER 3: Maintaining Your Server
Caring f or y our server
To extend the life of your server:
•Be careful not to bump or drop your server.
•When transporting your server, we recommend that you put it in the original packaging
materials.
•Keep your server and magnetic media away from equipment that generates magnetic
fields, such as unshielded speakers.
•Avoid subjecting your server to extreme temperatures. Do not expose your server to
heating ducts or other heat-generating objects. Damage caused by extreme temperatures
is not covered by your warranty. As a general rule, your server is safest at temperatures
that are comfortable for you.
•Keep al l l iqu id s away fro m yo ur s er ver. Whe n sp ill ed on to se rver co mp one nt s, a lm ost any
liquid can result in extremely expensive repairs that are not covered under your warranty.
•Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms
and can cause the server to overheat.
Cleaning y our serv er
Keeping your server clean and the vents free from dust helps keep your server performing at its
best. Your server cleaning kit could include:
•A soft, lint-free cloth
•Glass cleaner
•An aerosol can of air with a narrow, straw-like extension
•Isopropyl alcohol
•Cotton swabs
•A tape drive cleaning cartridge (if a tape drive is installed)
•An optical drive cleaning kit
Cleaning tips
Warning
When you shut down your server, the power turns off, but some electrical current
still flows through your server. To avoid possible injury from electrical shock, unplug the
power cord and all other cables connected to the server.
•Always turn off your server and other peripheral devices before cleaning any components.
•Use a damp, lint-free cloth to clean your server and other parts of your server system. Do
not use abrasive or solvent cleaners because they can damage the finish on components.
•Keep the cooling vents free of dust. With your server turned off and unplugged, brush the
dust away from the vents with a damp cloth, but be careful not to drip any water into the
vents.
Cleaning the k e yboard
You should clean the keyboard occasionally by using an aerosol can of air with a narrow,
straw-like extension to remove dust and lint trapped under the keys.
If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to
let the liquid drain. Let the keyboard dry completely before trying to use it again. If the keyboard
does not work after it dries, you may need to replaceit. Keyboard damage resulting from spilled
liquids is not covered by your warranty.
20
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Cleaning the scre en
Caution
The computer screen is made of specia lly coated glass and can be scratched or
damaged by abrasive or ammonia-based glass cleaners.
If your computer screen is an LCD monitor, use only a damp, soft cloth to clean it. Never spray
water d ire ctly on to the scree n.
- OR If your computer screen is not a flat panel display, use a soft cloth dampened with glass cleaner
to clean the screen. Never spray cleaner directly onto the screen.
Cleaning the tape driv e
If you use a tape drive to back up your files, regular maintenance will lengthen the life of the
drive. To maintain the drive’s reliability:
•Clean the drive monthly with the cleaning cartridge included with thedrive.
•Remove the tape from the drive whenever the drive is not in use.
Preparing f or s yst em reco very
If your system files are corrupted, you may not be able to start the server from the hard drive.
Startup diskettes are diskettes that let you start the server and attempt to fix the problem. See
your operating system’s documentation or online help for instructions on creating startup
diskettes.
Some operating systems also let you create an emergency repair diskette to back up critical
operating system files. See your operating system’s documentation or online help for instructions
on creating and using an emergency repair diskette.
Recor ding the BIO S configur ation
To help keep track of your custom changes to BIOS settings and to prepare for system recovery,
you should record your BIOS configuration after you have your server set up and working.
To record your BIOS configuration:
1Print the appendix for “BIOS Settings” on page89.
2Restart your server, then press F2 at any time after you see the LEDs on your keyboard
flash or turn off. The BIOS Setup utility opens.
3Record the BIOS settings on your printout.
S yst em administr ation
Gatew a y Sy stems Manager
Gateway Systems Manager (GSM) lets you manage multiple computers on a Windows network
from a single window, then implement commands and policies across the network with a single
action. With Gateway Systems Manager, you can run system management tasks which are
triggered by certain events or conditions.
For more informa tion, refer to the Gateway Baseboard Management Controller (BMC) User Guide
at http://support.gateway.com/support/default.asp#
can also find additional information in the program’s online help.
(by selecting this server from the list). You
21
Server sec urity
CHAPTER 3: Maintaining Your Server
Locking the server
To lock the server:
1Remove the bez el lock k e y s f r om the inside of the bezel, t hen snap on the bezel. T he handles
must be installed for the bezel to snap on. For instructions, see “Installing the bezel” on
page 14.
2Insert the key into the lock and rotate it ¼ turn clockwise. To unlock it, rotate the key ¼
turn counter-clockwise.
Using BIOS secur ity passw ords
To prevent unauthorized use of the server, you can set server startup passwords. Set an
administrator password to prevent unauthorized access to the BIOS Setup utility.
To set the BIOS security passwords:
1Restart your server, then press F2 at any time after you see the LEDs on your keyboard
flash or turn off. The BIOS Setup utility opens.
2Select the Security menu.
3Select Change Administrator Password.
4Type the password and press ENTER, then type it again and press ENTER.
5Save your changes and close the BIOS Setup utility.
To remove a BIOS security password:
Tip
Passwords can also be cleared using jumpers on the system board. For
instructions, see “Resetting BIOS passwords” on page59.
1Restart your server, then press F2 at any time after you see the LEDs on your keyboard
flash or turn off. The BIOS Setup utility opens.
2Select the Security menu, then select the password to remove.
3Enter the curre nt password, then press E NTER.
4For the new password, leave the password field blank, then press ENTER. The passwo rd i s
removed.
Identifying y our serv er
While you are working on a cabinet that contains several slim servers, it can be difficult to keep
track of which server o r servers you a re currently working on. The System ID ind icators are a
yellow LED (front) and a blue LED (back) that you can turn on to help you locate the correct server.
For the System ID indicator to turn on, the server does not need to be turned on, but it does need
to be plugged in.
To turn on the System ID ind icator:
1Press the ID button on the control panel of the server. The yellow (front) and blue (back)
SystemID LED indicators turn on. For the location of these LEDs, see “LED information” on
page 7, and “L ED information” on page 7 .
2To turn off the in di cato r, press th e Syste m ID butto n.
22
www.gateway.com
Updating the ba seboard man agement controller
firmware
The baseboard management controller (BMC) performs several system management functions
such as:
•Monitoring server components (FRU) and sensor data records (SDR) (the information
provided depends on the option selected)
•Managing non-volatile storage for the system event log and sensor data records
•Interfacing with the emergency management port to send alerts and interact with remote
management systems
•Fault resilient booting (the extent depends on the option selected)
You should update the BMC firmware when Gateway Customer Care has instructed you to update
it.
To u p d at e t he B M C fi r m wa r e:
1Down loa d th e B MC fir mware zip fi le from support.gateway.com.
2Read the release notes for the firmware update.
3Follow the instructions on the Web site or in the readme.txt file in the downloaded zip file
to update the firmware.
4When th e BM C u pd ate i s c om pl ete, reb oo t yo ur s er ver.
Using y our Server C ompanion DVD
You can use your Server Compa nion D VD to :
•Install hardware drivers
•Install programs
•View ser ver docu men tat ion
Server C ompanion D VD contents
The Server Comp anio n D VD is a tool you can use to help maintain your server. The DVD contains:
•Computer and component documentation
•Drivers and utilities for servers running Windows 2003 Server
Vie wing doc uments
The DVD contains documents for your server and for some optional components. You can view
the documents with the Acrobat® Reader® version 4.0 and above.
To v i ew d o cu m e n ts :
1Insert the Server Companion DVD into the DVD drive on a computer running the Windows
operating system. The Gateway Application and Driver Recovery window opens.
- OR If the window does not open, run the file Runmenu.exe on the DVD.
2Click Documentation. The server document list opens.
3Click the title of the document you want to view. The document opens.
4To access files manually, open the Docs\Manuals folder on the Server Compa nion DVD.
23
CHAPTER 3: Maintaining Your Server
To i n s ta l l A c ro b a t R e ad e r 7:
•Click the link for Acrobat on the Documentation page.
- OR Run Docs\Reader\app21279\Setup.exe fro m t he Server Compa nion DVD.
Installing dri vers and pr ograms
Y o u can insta ll dr ivers and prog rams directly onto the serv e r by using the Server Companion DVD.
You can also extract drivers onto diskette from the DVD at any Windows workstation.
Important
The Server Companion DVD’s Gateway Application and Driver Recovery utility works
only in Windows operating systems.
To install drivers and programs at the server:
1Insert the Server Companion DVD into your server’s DVD drive. The Gateway Applic at ion and
Driver Recovery window opens.
- OR If the window does not open automatically, run the file Runmenu.exe on the DVD.
A list of programs and drivers that you can install appears in the Drivers and Application
Recovery li st.
2Click the program or driver you want to install, then click Install. Follow any on-screen
instructions.
To access the files m anually, open th e Drivers folder on the Server Compan ion DVD, then
open the appropriate subfolder.
To extract drivers and programs to diskettes:
1Insert the Server Companion DVD into your server’s DVD drive. The Gateway Applic at ion and
Driver Recovery window opens.
- OR If the window does not open automatically, run the file Runmenu.exe on the DVD.
2Click Extract Drivers.
3Click your server model and server operation system at the right of the window, then click
Search. A list of programs and drivers that you can create diskettes for appears in the
Drivers and Application Recovery list.
4Click the program or driver you want to extract, then click Extract. Follow any on-screen
instructions.
To access the files m anually, open th e Drivers folder on the Server Compan ion DVD, then
open the appropriate subfolder.
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Booting the Se rver C ompanion D VD
By booting the Server Compani on DV D you can repair applications and drivers or exit to the
command prompt.
Important
Although the Server Companion DVD is bootable, it does not include network
operating system files and is not intended to restore your operating system.
To boot to this DVD:
1With your server turned on, insert the Server Companio n DVD i nto th e DVD drive.
2Restart your server. A message appear s asking you to select an op tion.
3Press any key to boot from the DVD. The Gateway Options Main Menu appears.
4Follow any on-screen instructions.
You can use the options in this menu to reformat your hard drive, create mass-storage
driver disks or reload selected applications.
25
CHAPTER 3: Maintaining Your Server
26
CHAPTER 4
Installing Components
• Preparing to install components
• Prev enting static electric ity discharge
• Opening the server case
• Closing the server case
• Installing and remov ing driv es
• Installing memory
• Installing and remov ing PCI e xpansion cards
• Replacing system fans
• Replacing or adding a p roces sor
• Replacing a po wer supply module
• Replacing t he hot-s wap bac kplanes
• Replacing t he hot-s wap bac kplanes
• Replacing the ROMB battery pack for the mezzanine
RAID car d
• Replacing the CMOS battery
• Replacing t he control panel
• Replac ing t he s yst em boar d
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CHAPTER 4: Installing Components
Preparing t o install components
Selecting a place to work
Work on your server in an area that:
•Is clean (avoid dusty areas).
•Is a low-static environment (avoid carpeted areas).
•Has a stable surface on which to set your server.
•Has enough room to place all of your server parts.
•Is near a grounded outlet so you can test your server after installation.
•Is near a telephone (in case you need help from Gateway Customer Care). The telephone
must be directly connected to a telephone jack and cannot be connected to your server.
Gathering t he tools y ou need
Tip
Blue latches, thumbscrews, or connectors indicate tool-less components.
Green latches and connectors indicate hot-swappable components.
Some tools and supplies that you may need to work on your server are:
•A note bo ok to t ake n otes
•A Phillips screwdriver
•A small flat-blade screwdriver
•Small containers to store various types of screws
•A grounding wrist strap (available at most electronic stores)
Getting Help
If you hav e questions about perf or ming an y of the s e procedure s, contac t Gat ewa y Customer Care .
For m ore in form ati on , se e “Getting Help” on page 8.
Pre v enting static electric ity dischar ge
Warning
To avoid exposure to dangerous electrical voltages and moving parts, turn off your
server and unplug the power cords and modem cable before opening the server case.
The components inside your server are extremely sensitive to static electricity, also known as
electrosta tic di scharge (ESD) .
Warning
To prevent risk of electric shock, do not insert any object into the vent holes of the
power supply.
Before working with server components, follow these guidelines:
•Turn off the server, then unplug the power cords and all other cables.
•Press the power button to drain any residual power from the server.
Caution
ESD can permanently damag e electrostatic discharge-sensitive components
in the server. Prevent ESD damage by following ESD guidelines every time you open
the server case.
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•Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare
metal part of the server. You can also touch a bare metal surface on the back of the server
with your fing er.
•Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.
•Avoid working on the server when your work area is extremely humid.
•Remove components from their antistatic bags only when you are ready to use them. Do
not lay components on the outside of antistatic bags because only the inside of the bags
provide electrostatic protection.
•Always hold expansion cards by their edges or their metal mounting brackets. Avoid
touching the edge connectors and components on the cards. Never slide expansion cards
or components over any surface.
Opening the serv er case
Warning
This server may have two power cords. To disconnect internal ACpower, you must
unplug both power cords.
Because the components inside your server are extremely sensitive to static electricity, make sure
that you follow the instructions at the beginning of this chapter to avoid static electricity damage.
Warning
Screws are required to support the front of the server when using the standard
cabinet rails. You must support the server while removing the front sc rews and while slidin g
the server off the cabinet rails. If the server is not supported, damage to the server or injury
may result.
To open the server:
1Follow the instruc tions in “Pr ev enting static electr icity disc harge” on page28. Make sure that
you turn off the serv er, then unplug the power cord(s) and all other cables connected to the
server.
2If the bezel is installed, unlock it, then pull it off.
3If the server is mounted in a cabinet, remove the server from the cabinet. For instructions,
see “Removing the server from a cabinet” on page15.
4Place the server on a stable, non-skid surface.
5Remove the screw (1) at the front of the rear top cover (3), then press and hold the release
butto n ( 2) .
Important
The hard drive carriers shown in these illustrations may look different than
the actual hard drive carriers in your server.
6Slide the rear cover (3) toward the back of the case, then lift it off the case.
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CHAPTER 4: Installing Components
7Press down the two blue retaining clips (1) on the sides of the top front cover, then slide
the to p fro nt cove r b ack (2 ) a nd lift it of f th e se rve r.
Caution
For correct cooling and air flow, always reinstall the top covers before you
turn on the server. Operating the server without the covers in place will cause the
server to overheat.
Closing the server case
Important
The hard drive c arri ers shown in th ese illustrations may look different than the actual
hard drive carriers in your server.
To close the server ca se:
1Make sure that all of the internal cables are arranged inside the case so they will not be
pinched when you close the case.
2Place the front top cover on the case and slide the cover forward, then lift the two blue
retaining clips into place.
3Place the rear top cover (1) on the case, then slide it forward until it clicks into place.
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4Replace the screw (2) to hold the rear top cover in place.
5Reconnect the power cord(s) and all other cables.
Installing and remo ving dri ve s
Your server’s basic configuration includes one optical drive and as many as four SATA or SAS
hot-swap hard drives. An optional diskette drive can also be added in place of the hard drive on
the left side of the server.
As you prepare to install drives, remember:
•You must install the optional diskette drive in the left converted hard drive bay.
•Before you install a drive, see the drive’s documentation for information on configuring the
drive, setting drive jumpers, and attaching cables.
•You may need to configure the drives you install using the BIOS Setup utility. Press F2 at
startup to open the BIOS Setup utility.
Remo ving and installing an optical dr ive
To remove and install an optical drive:
Caution
The optical drive is not hot-swappable. Before installing or removing the
drive, make sure that power is turned off and the power cord is unplugged.
1Follow the instruc tions in “Pr ev enting static electr icity disc harge” on page28. Make sure that
you turn off the serv er, then unplug the power cord(s) and all other cables connected to the
server.
2Unlock the bezel (if necessary) and remove it by pulling it from the chassis.
3Follow the instructions in “Opening the server case” on page29.
4Disconnect the 44-pin optical drive cable from the optical drive interface board.
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CHAPTER 4: Installing Components
5Loosen t he t humb s c r e w (1) holding the retaining cl ip (2) agains t th e side of the optical dr i v e,
then move the ret ai nin g cl ip away fro m th e d rive.
Important
The hard drive carriers shown in these illustrations may look different than
the actual hard drive carriers in your server.
6Push the optical drive to the right to release the drive from the drive bay, then pull the drive
out of the bay.
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7Unscrew the two screws holding the optical drive interface board on the back of the optical
drive, then remove it.
8Using the two screws you just removed, attach the optical drive interface board to the back
of the new optical drive.
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9Slide the new optical drive into the drive bay, making sure you align the drive with the
retaining clips on both sides of the drive.
10Push the retaining clip against the drive until snug, then tighten the thumbscrew to hold
the drive in place.
11Connect the 44-pin optical drive cable to the back of the optical drive interface board.
12Follow the instructions in “Closing the server case” on page 30.
13Reinstall the bezel, if required, by snapping it into place on the front of the chassis.
14Reconnect all power cords and peripheral device cables, then turn on the server.
Remo ving and in stalling a hard driv e
Important
Gateway tests and verifies the operation and compatibility of the drives it sells.
Especially in a hot-swap or mission-critical environment, additional or replacement drives
must conform to Gateway standards.
Use this procedure t o add or replace a hard dri v e in a hot - swap bay . Your server supports as many
as four 1-inch high, 3.5-inch hot-swap SATA and SATA II hard drives or four 1-inch high, 3.5-inch
hot-swap SAS hard drives. You can purchase additional drives through your Gateway Sales or
Customer Care representative.
To remove and install a hot-swap hard drive:
Caution
Before you remove a failed drive, use the appropriate software and utilities
installed on the server to stop all activity on the failed drive. Instructions for using
the software are provided by the software manufacturer. Failure to do so may
dest roy the da ta on the dr ive.
1Unlock the bezel (if necessary) and remove it by pulling it from the chassis.
2Put your finger in the drive release lever and pull out. The drive release lever opens.
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CHAPTER 4: Installing Components
3Pull the drive carrier straight out of the server.
4If you are replacing a hard drive, remove the four screws from the bottom of the drive tray
that secure the old hard drive to the tray, then remove the drive from the tray.
5Using the four screws you removed, install the new hard drive into the drive tray.
6Make sure that the tray’s release lever is open, then slide the new drive fully into the empty
hot-swap drive bay.
7Push the lever back into place until it latches.
8Reinstall the bezel, if required, by snapping it into place on the front of the chassis.
Installing an optiona l disk et te dr iv e
The optional diskette drive kit includes a slimline diskette drive, a 3.5" mounting adapter bracket,
4 screws, and a thumbscrew. The 3.5" adapter bracket fits in the left most 3.5" hard drive bay.
There is a th umbs crew to se cure th e bra cket to th e cha ssis . In stal lat io n of th e op tio nal diskette
drive uses one of the hard drive bays, so your server can only hold as many as three hard drives
after the installa tion.
To install an optional diskette drive:
Caution
The diskette drive is not hot-swappable. Before installing or removing the
drive, make sure that power is turned off and the power cord is unplugged.
1Follow the instruc tions in “Prev enting static elect ricity disc harge” on page28. Make sure that
you turn off the serv er, then unplug the power cord(s) and all other cables connected to the
server.
2Unlock the bezel (if necessary) and remove it by pulling it from the chassis.
3Follow the instructions in “Opening the server case” on page29.
4Remove the hard drive from the left-hand hard drive bay by following the instructions in
“Removing and installing a hard drive” on page 33.
5Inse rt the dis kette d rive in to th e m oun ti ng ada pte r a nd secu re i t wi th th e fo ur screws
provided in the kit.
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6Inse r t th e d i s kette drive/a d a pte r ass em b ly i n to th e le ft-h a n d h ard drive b ay, th en se cur e i t
with the thumbscrew tha t cam e with the kit.
Thumbscrew
Diskette dr ive/ ad ap ter
assemb ly (i ns er ted )
7Connect a USB cable from the USB floppy drive connector (J27) on the system board to the
back of th e di skette d rive.
8Follow the instructions in “Closing the server case” on pa ge 30.
9Reinstall the bezel, if required, by snapping it into place on the front of the chassis.
10Reconnect all power cords and peripheral device cables, then turn on the server.
Filling empty dr iv e bay s
Empty drive bays in the server must be filled by empty drive trays. With the bezel removed, install
the appropriate tray, then replace the bezel by snapping it into place on the front of the server.
Empty drive carriers for unused drive bays are included with your server.
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Installing memory
Caution
Use only 667 MHz Fully-Buffered (FB-DIMM) memory modules .
Y our server supports eight 66 7 MHz fully-buff ered DIMMs (FB-DIMMs) to pro vide up to a maximum
of 32 GB with fully-buffe red support. Supported DIMM sizes include 512 MB, 1 GB, 2GB, and 4GB.
DIMMs must be low-profile or ultra low-profile and cannot exceed 1.2” in height.
The BIOS configures the memory controller to run in non-redundant, mirroring, and sparing
modes:
For the sparing mode, please follow the online spare FBDIMM configuration requirements (in
addition to general configuration requirements) below:
•When only DIMM1 and DIMM3 are being used, they must be fully populated with dual-rank
FBDIMMs.
•If DIMM1 and DIMM3, and DIMM2 and DIMM4 are being used, they must be fully populat ed.
•If installed, DIMM1 and DIMM3, and DIMM2 and DIMM4 must contain FBDIMMs with identical
part numbers.
•If installed, DIMM5 and DIMM7, and DIMM6 and DIMM8 must also contain FBDIMMs with
identical part numbers.
In the online spare mode, FBDIMMs must be populated as specified in the following table:
DIMM Installation Options - Sparing Mode
DIMMDIMM1 and
DIMM3
2*X--4XX- 8XXXX
* Use only DIMM1 and DIMM3 with dual-rank FBDIMMs.
To install or replace memory:
DIMM2 and
DIMM4
DIMM5 and
DIMM7
DIMM6 and
DIMM8
1Follow the instruc tions in “Prev enting static elect ricity disc harge” on page28. Make sure that
you turn off the serv er, then unplug the power cord(s) and all other cables connected to the
server.
2Follow the instructions in “Opening the server case” on page29.
3Pull the plastic retaining clips (1) away from the sides of the memory module slot. If you
are replacing a m emory module, lift the old modu le (2) out of the slot.
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4Align the notch on the new module with the notch in the memory module slot and press
the module firmly into the slot. The retaining clips on the sides of the memory slot should
secure the memory module automatically.
5Follow the instructions in “Closing the server case” on pa ge 30.
6Turn on the server and open the BIOS setup utility. Verify the System Memo ry listed in
the Main menu. When you exit the BIOS setup utility make sure that the operating system
completely loads. If you receive an error, see “Memory” on page 79.
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Installing and remo ving PCI e xpansion cards
Caution
Always operate your server with the PCI riser assembly in place. The PCI riser
assembly is important for correct airflow within the server. Operating the server without
the PCI riser assembly in place could result in overheating and possible data loss or
equipment damage.
The system board prov ides one 280-pin PCI-X/PCI-E x8 expansion slot and one PCI-E x8 expansion
slot. The PCI-X/PCI-E x8 expansion slot (on the left side when viewed from the front of the server)
can support one PCI-X 100MHz or one PCI-E x8 using the riser card. The PCI-E expansion slot (on
the right side when viewed from the front of the server) can support one PCI-E x8 using the riser
card. The riser card comes with the system package.
Remo ving and in stalling the P CI riser a ssembl y , a r iser, or PCI card
Caution
The PCI riser assembly and individual PCI expansion cards are not hot-swappable.
Before installing or removing any part of the assembly, make sure that power is turned off
and the power cords are unplugged.
To remove and reinstall the PCI riser assembly:
1Follow the instruc tions in “Pr ev enting static electr icity disc harge” on page28. Make sure that
you turn off the serv er, then unplug the power cord(s) and all other cables connected to the
server.
2Follow the instructions in “Opening the server case” on page29.
3If you are replacing a card, disconnect any cables that are attached to the old card.
4Loosen the two thumbscrews (1) at the back of the chassis, push the release clips (2) in the
direction shown in the illustration, then lift the assembly (3) out of the chassis.
Caution
Do not touc h the c ontact s on t he bottom part of the expansion card. Touching
the contacts can cause electrostatic damage to the card.
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CHAPTER 4: Installing Components
5Place the PCI ri ser a ss embly on a stable , static-free surfac e , t hen loos en the scr e w (3) holding
the card lock in place.
6Open the card lock (4) , then pu ll out the PCI card (5) .
If you are no t repla cing the PCI card, i nsert the slot c over into the b ack of th e riser ca rd
assembly.
7If you are replacing the riser card, continue with the next step.
- OR If you are replacing the PCI card, go to Step10.
8Press the retain ing clip (7) h oldin g the riser card i n the rise r card assem bly, then push the
riser card (8) in the direction shown to unlock and remove it.
9Insert the n ew riser ca rd into the ri ser card assembly, then push it toward the back of the
assembly. It should snap into place.
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10Insert the new PCI card into the riser card, making sure any connectors extend through the
slot at the back of the assembly and that the card is fully seated in the riser card.
11Close the lock to hold the card in place, then replace the screw that holds the lock closed.
12Position the PCI riser assembly over the PCI sockets on the server board, Then press the
PCI riser assembly into the PCI sockets.
13Follow the instructions in “Closing the server case” on page 30.
14See the card’s documentation for software installation instructions.
Re placing sy stem f ans
This server contains six groups of hot-swappable, dual-rotor fans (seated in the fan cage) and a
fan board, which are located inside the chassis. These fans maintain the ideal temperature for
the system board, backplane, and disk drives. If one fan fails, the speed of the other fans will
increase. With the bad fan replaced, the other fans may revert to normal speed.
To replace a fan group:
1Follow the instructions in “Preventing static electricity discharge” on page 28.
2Follow the instructions in “Opening the server case” on page29.
System fa n l o ca ti o n
3Note which fan group is not working and therefore needs to be replaced.
Important
Make su re th at the ar rows on top of the fan s i nd ica ti ng ai rf lo w p oin t to th e
back of the chassis. The fan cable should exit the fan module toward the back of
the chass is .
4Disconnect the 6-pin fan tach cable from the fan board.
5Lift t he fan g rou p fro m the fan cag e i n the chass is .
6Insert the replacement fan group into the fan cage.
7Connect the 6-pin fan tach cable from the fan to the fan board.
8Follow the instructions in “Closing the server case” on pa ge 30.
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CHAPTER 4: Installing Components
To replace the system fans and the fan board:
1Follow the instruc tions in “Prev enting static elect ricity disc harge” on page28. Make sure that
you turn off the serv er, then unplug the power cord(s) and all other cables connected to the
server.
2Follow the instructions in “Opening the server case” on page29.
3Disc on ne ct th e 6- pi n fa n ta ch cab les from th e fan bo ard .
4Lift t he fan ca ge and fan s (1) out of th e se r ver.
5Push t he fa n boa rd l ock (2 ) towa rd t he b ack of the ser ver ca se to rel ease the fan bo ard .
6Push the fan board toward the fan board lock to disengage it from the locking tabs (3), then
lift t he fan bo ard ou t of the se rve r c ase.
7Insert the replacement fan board into the server case, aligning the locking slots in the board
with the lockin g tabs in the case.
8Push th e fa n b o a rd away fr o m t he fan bo a rd l o ck, t he n m ove th e l o ck i nto p os i ti o n to h o ld
the fan board in place.
9Place the system fan cage and fans onto the fan board, making sure to engage the fan cage
with the lock ing tabs on the chassis.
Important
Make su re th at the ar rows on top of the fan s i nd ica ti ng ai rf lo w p oin t to th e
back of the chassis. The fan cable should exit the fan module toward the back of
the chass is .
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10Connect the 6-pin fan tach cables from the fans to the fan tach connectors on the fan board.
11Follow the instructions in “Closing the server case” on page 30 .
Re placing or adding a proce ssor
Warning
Processors and heat sinks may be hot if the computer has been running. Before
replacing a processor or heat sink, allow them to cool for several minutes.
Caution
A heat sink must be installed on the processor. Installing a processor without a
heatsink could damage the processor.
The server is compatible with as many as two Intel® Xeon™ 5100 (Dual Core) or 5300 (Quad Core)
Series processors. The server automatically detects the processors each time you turn it on.
Whenever you install new processors, you should first install the most current version of the BIOS.
For instructions, see “Updating the BIOS” on page 56.
Important
You must have a processor in the Processor 1 socket, or your server will not start.
If you are upgrading your server from one processor to two, you may need to reconfigure
your operating system so it can recognize the additional processor. For instruc tions, see your
operating system’s documentation.
If you install two processors onto the system board, the processors must be the same speed,
revision, core voltage, and bus speed.
To replace a processor:
1Install the most current BIOS version. For instructions, see “Updating the BIOS” on page 56.
2Follow the instruc tions in “Pr ev enting static electr icity disc harge” on page28. Make sure that
you turn off the serv er, then unplug the power cord(s) and all other cables connected to the
server.
3Follow the instructions in “Opening the server case” on page29.
4Push down, then pull out and up on the two heat sink retention levers (1) and move them
out of the way.
Caution
The heat sink has Thermal Interface Material (TIM) on the bottom. Be careful
not to d am ag e th is ma teri al wh en you re move th e h ea t s ink from the pro ce ssor. If
removing the heat sink also pulls the processor out of the processor socket, the
processor could be damaged.
5Remove the heat sink from the processor. If the heatsink sticks to the processor, rotate the
heatsink slightly to loosen it.
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CHAPTER 4: Installing Components
6Unlock the load lever and lift it up (1), then open the load plate (2) to release the processor.
7Lift the processor out of the socket (3) and place it in a static-free bag or case for storage.
Caution
The processor only fits the socket when oriented as indicated. Do not force
the processor into the socket to avoid bending the pins or damaging the processor.
If the pr o ce ssor does not fi t c ompl etely, check its orientat ion and check for bent pins .
8Inse rt t he n ew p roc essor in to th e soc ket, mak in g su re th at the gol d t ria ng le on th e c orn er
is situated as shown in the following illustration.
9When the processor is oriented correctly and in place, press it firmly into the socket, rotate
the load plate into place, and push down the load lever until it clicks into place.
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Caution
The hea t s ink has Ther ma l In terfa ce Ma teri al ( TIM ) lo ca ted o n th e b ottom of
it. Use caution when you unpack the heat sink so you do not damage the TIM. If
you are reus in g th e or ig in al hea ts in k, make su re tha t th e TI M on the botto m of the
heatsink is not damaged. If t he TI M is da maged , y ou sho uld r em ove the old TI M and,
then a pp ly n ew TI M to the bo ttom of the hea ts in k.
10Place the heat sink on the installed processor (2), making sure that the locking tab on the
socket goes through the hole in the heatsink.
11Push down the heat sink retaining levers (3) and lock them under the retaining hooks on
the heat sink socket.
12Follow the instructions in “Closing the server case” on page 30.
Re placing a pow er supply module
Caution
The power supplies in this server contain no user-serviceable parts. Only a qualified
computer technician should service the power supplies.
Your ser ver co me s w ith 3 - wi re AC pow er co rds fi tted w ith the co rre ct p lu g st yl e for
your region. If this plug does not match the connector on your surge protector, UPS, or wall
outlet, do not attempt to modify the plug in any way. Use a surge protector, UPS, or wall
outlet that is appropriate for the supplied ACpower cords.
Your server uses as many as two 650W hot-swappable power supply modules. If your server has
both power supply modules installed, the modules act as redundant, hot-swappable power
supplies. If one of the two power supplies fails, the other power supply supports the server while
you replace the failed pow er supply . Y ou do not need to turn off the server or disconnec t peripheral
devices to replace a failed redundant power supply.
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CHAPTER 4: Installing Components
If your server is only equipped with a single power supply, the server must be turned off and
the AC power cord removed before replacing it.
To replace a power supply module:
1If your server is equipped with more than one power supply module, determine which
power supply module has failed (the LED on the power supply will be orange).
2If your server has only one power supply module installed, make sure that you turn off the
server, then unplug the power cord before continuing.
- OR If your server has two power supply modules installed, you do not need to turn off the
power to the server before continuing.
3Press the retaining clip on the power supply to the left to release the power supply module
from the chassis.
4Pull the power supply module straight out of the server with the handle. It may take
considerable force to remove.
5Insert the new power supply module into the server, with the retaining clip on the right,
until it locks into place.
6Reconnect the AC power cord for the new power supply module.
Re placing the po wer distribution boar d
To replace the power distribution board:
1Follow the instruc tions in “Prev enting static elect ricity disc harge” on page28. Make sure that
you turn off the serv er, then unplug the power cord(s) and all other cables connected to the
server.
2Follow the instructions in “Opening the server case” on page29.
3Remove the power supply modules by following the instructions in “Replacing a power
supply module” on page 45.
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4Remove the power distribution board cover (1) by pulling it out of the chassis.
5Disconnect the main power, CPU power, backplane power, I
cables. See “S y stem board ” on page4 for the location of the connect ors on the sy stem board.
2
C power, and midplane power
6Remove the screw (2) holding the power board into the chassis, then press down the tab
(3) and move the pow er distribution board aw a y from t he side of the cha ssis (4) to disengage
the locking tabs and lift it out of the chassis (5).
7Align the new power distribution board with the stand-off and locking tabs on the chassis,
then place it on the stand-offs and slide it toward the side of the chassis until the tab clicks
into place.
8Replace the screw you previously removed.
9Reconnect the power cables. See “S yst em board” on page4 for the location of the connec tors
on the system board.
10Reinstall the power supply modules by following the instructions in “Replacing a power
supply module” on page 45.
11Follow the instructions in “Closing the server case” on page 30 .
Re placing the po wer cage
To replace the power cage:
1Follow the instruc tions in “Pr ev enting static electr icity disc harge” on page28. Make sure that
you turn off the serv er, then unplug the power cord(s) and all other cables connected to the
server.
2Follow the instructions in “Opening the server case” on page29.
3Remove the power supply modules by following the instructions in “Replacing a power
supply module” on page 45.
4Remove the power distribution board by following the instructions in “Replacing the
hot-swap backplanes” on page 48.
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CHAPTER 4: Installing Components
5Remove the screws (3) ho lding the power cage in the chassi s.
6Slide the power cage (4) toward the front of the chassis to disengage the locking tabs, then
lift the power cage out of the chassis.
7Place the new power cage into the chassis, aligning the cage with the locking tabs in the
chassis, t hen slide t he po w er cage t o w ar d t he bac k of the chassis to engage t he locking tabs.
8Replace the screws you previously removed.
9Replace the power distribution board by following the instructions in “Replacing the
hot-swap backplanes” on page 48.
10Reinstall the power supply modules by following the instructions in “Replacing a power
supply module” on page 45.
11Follow the instructions in “Closing the server case” on page 30 .
Re placing the hot -s wap bac kplanes
Caution
The hot-swap backplane is not hot-swappable. Before removing or replacing the
backplane, you must first turn off the server and all peripheral devices attached to the
server, and remove the AC power cord(s) from the power supply or wall outlet.
To replace the hot-swap backplane:
1Follow the instruc tions in “Prev enting static elect ricity disc harge” on page28. Make sure that
you turn off the serv er, then unplug the power cord(s) and all other cables connected to the
server.
2Unlock the bezel (if necessary) and remove it by pulling it straight off the front of the server.
3Follow the instructions in “Opening the server case” on page29.
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4Remove all of the hot-swap drive carriers from the server and make note of which bay you
remove each drive from. For instructions, see “Removing and installing a hard drive” on
page 33.
5Remove the system fans and fan board by following the instructions in “Replacing system
fans ” on pag e 41.
6Disconnect all cables from the backplane.
7Loosen the thumbscrew (1) on the backplane, then slide the backplane (2) toward the right
(facing the back of the chassis) until it disengages the locking tabs and lift it out of the
chassis.
Caution
Pressing or pulling on any components on the backplane could result in
damage to the backplane.
Caution
Make sure that you do not pinch, bind, or damage any cables as you install
the backplane.
8Holding the new backplane by the edges only, align it with the locking tabs on the chassis,
then place it on the locki ng tabs and slid e it to the left until it stops.
9Tighten the thumbscrew to secure the backplane.
10Reconnect all cables to the backplane.
11Replace the fan board and system fans by following the instructions in “Replacing system
fans ” on pag e 41.
12Follow the instructions in “Closing the server case” on page 30.
13Reinstall the hot-swap drives back into the server. Make sure that you install the drives into
the sa me bays yo u rem oved them from in Step 4. For instructions see “Removing and
installing a hard drive” on page33.
14Replace the bezel by snapping it into place on the front of the server.
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CHAPTER 4: Installing Components
Re placing the R OMB batt ery pack f or the
mezzanine RAID card
Warning
Danger of explosion if the battery is incorrectly replaced. Replace only with the same
or equivalent type recommended by the manufacturer. Dispose of or recycle used batteries
by taking them to a hazardous waste facility. Follow all local regulations for correct battery
disposal.
To replace the ROMB battery pack for the mezzanine RAID card:
1Follow the instruc tions in “Prev enting static elect ricity disc harge” on page28. Make sure that
you turn off the serv er, then unplug the power cord(s) and all other cables connected to the
server.
2Follow the instructions in “Opening the server case” on page29.
3Press the release handle (1), then slide the ROMB battery pack for the mezzanine RAID card
(2) toward the back of the chassis to release it from the locking tabs and lift it out of the
chassis (3).
4Ali gn the hol es i n th e b otto m of th e new ROM B b atter y pac k for the mez zan in e R AI D c ard
(1) with the locking tabs in the chassis, then press it into place in the chassis.
5Slide the ROMB battery pack for the mezzanine RAID card (2) toward the front of the chassis
until it clicks into place.
6Follow the instructions in “Closing the server case” on pa ge 30.
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www.gateway.com
Installing and remo ving an optional mezz anine
board
For information on installing and removing the optional mezzanine board, refer to the Mezzanine
Board User Guide.
Re placing the CMO S batt ery
Warning
Danger of explosion if battery is incorrectly replaced. Replace only with the same or
equivalent type recommended by the manufacturer. Dispose of or recycle used batteries
by taking them to a hazardous waste facility. Follow all local regulations for correct battery
disposal.
If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when
you turn off the server, replace the CMOS battery with an equivalent battery.
To replace the battery:
1Print the appendix for “BIOS Settings” on page89 in this guide.
2Restart y our server, then press F2 at any time after you s ee the LEDs on your keyboard fla sh
or turn off. The BIOS Setup utility opens.
3Record the BIOS settings on your printout, then close the utility.
4Turn off your server, then follow the instructions in “Preventing static electricity discharge”
on page 28.
5Follow the instructions in “Opening the server case” on page29.
6Locate the old battery on the system board and note its orientation. You will nee d to install
the new batter y the sam e way.
7Push the battery retention clip away from the battery until the battery lifts up, then remove
the old battery. You can use a screwdriver to help lift the battery.
8Make sure that the positive (+) side of the new battery is facing the correct direction, then
press the new battery into the socket until it snaps into place.
9Follow the instructions in “Closing the server case” on pa ge 30.
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CHAPTER 4: Installing Components
10Turn on your s erver, then press F2 at any time af t er y ou s ee th e LEDs on y our key board fla sh
or turn off. The BIOS Setup utility opens.
11Restore any BIOS settings that you wrote down in Step 3.
12Save all your settings and close the BIOS Setup utility.
Re placing the contr ol panel
Caution
Your server must be opera ted with a control p anel mo dule in pla ce.
To replace the control panel:
1Follow the instruc tions in “Prev enting static elect ricity disc harge” on page28. Make sure that
you turn off the serv er, then unplug the power cord(s) and all other cables connected to the
server.
2Follow the instructions in “Opening the server case” on page29.
3Unlock the bezel (if necessary) and remove it by pulling it straight out from the front of the
chassis.
4Disconnect the cables from the control panel.
5Push the retaining clips (1) to the open position, then slide the control panel (2) back from
the fro nt of the ser ve r to dis en ga ge i t fro m t he l oc kin g t abs an d re move it .
6Holding the new control panel by the edges, align it with the locking tabs, then place it on
the tabs an d slide it toward the front of the chassis.
7Push the retaining tabs to t he clo sed po sition t o hold the contr ol panel in place in the chas sis.
8Connect the cables that you previously removed.
9Follow the instructions in “Closing the server case” on pa ge 30.
10Replace the bezel by snapping it into place on the front of the server.
Re placing the s yst em board
To replace the system board:
1Follow the instruc tions in “Prev enting static elect ricity disc harge” on page28. Make sure that
you turn off the serv er, then unplug the power cord(s) and all other cables connected to the
server.
2Follow the instructions in “Opening the server case” on page29.
52
www.gateway.com
3Remove the system fans and fan cage by following the instructions in “Replacing system
fans ” on pag e 41.
4Remove the PCI riser assembly by following the instructions in “Installing and removing PCI
expansion cards” on page39.
5Remove the memory modules by following the instructions in “Installing memory” on
page 36.
6Remove the heat sinks and processors by following the instructions in “Replacing or adding
a processor” on page43.
7Disconnect all cable s f rom t he sy st em boar d, noting t heir locations an d orienta tion. (You will
reconnect the cables after you install the new board.)
8Loosen the two thumbscrews (1) that secure the system boa rd to the ser ver.
2
2
2
2
2
1
2
2
9Slide the system board toward the back of the server until it is free of the eight retaining
standoffs ( 2) , then lift the b oard from the chassis.
10Place the old system board in a static-free bag for storage.
11Insert the new sy st em board int o the c has sis, aligned wit h the e ight re taining standoff s, then
slide the board toward the front of the case so the board is held by the standoffs.
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CHAPTER 4: Installing Components
12Tighten the two system board thumbscrews you loosened in Step8.
13Connect the cables you removed in Step 7
14Install the memo ry by following the instructions in “Installing memory” on page 36.
15Install the processor and heatsink by following the instructions in “Replacing or adding a
processor” on page 43.
16Reinstall the PCI riser assembly by following the instructions in “Installing and removing PCI
expansion cards” on page39.
17Reinstall the system fans and fan cage by following the instructions in “Replacing system
fans ” on pag e 41.
18Follow the instructions in “Closing the server case” on page 30.
19Turn on your server, then press F2 at any time af ter you see the LEDs on your keyboard flash
or turn off. The BIOS Setup utility opens.
20Check BIOS settings to make sure that they detect the server’s new hardware, then save your
changes (if any) and close the BIOS Setup utility.
21If your server does not start after installing the new system board, contact Gateway
Customer Care. For more informatio n, see “Getting Help” on page 8.
54
CHAPTER 5
Using the BIOS Setup Utility
• Opening the BIOS Setup utility
• Updating the BIOS
• Recovering the BIOS
• Resetting the BIOS
• Updating and recov ering the BMC
55
CHAPTER 5: Using the BIOS Setup Util ity
Opening the BIO S Setup utility
The BIOS Setup utility stores basic settings for your server. These settings include basic hardware
configuration, resource settings, and password security. These settings are stored and saved even
when the power is off.
Caution
The options in the BIOS Setup utility have been set at the factory for optimal
performance. Changes to these settings will affect the performance of your server.
Before changing any settings, write them down in case you need to restore them
later. You can record the settings on a printout of this guide’s appendix for “BIOS Settings”
on page89.
To open the BIOS Setup utility:
1Restart your server, then press F2 at any time after you see the LEDs on your keyboard
flash or turn off. The BIOS Setup utility opens.
When you select menu items, the Item Specific Help box on the right side of the screen
displays specific information about the selection. The command bar across the bottom of
the screen shows the keys you press to access help, navigate through the menus, and
perform other tasks.
2Select one of these menus:
•Main gives you access to basi c informatio n and setti ngs related to your server ’s
hardware and configuration.
•Advanced gives you access to information and settings for PCI, peripheral devices,
memory, and the chipset.
•Boot gives you access to information and settings for startup features and startup
sequences.
•Security gives you a ccess to settings re lated to system ac cess passwords. For m ore
information, see “Server security” on page22.
•Server gives you access to settings for system management, console redirection, event
log configuration, and fault-resilient boot settings.
•Exit gives you access to options for closing the BIOS Setup utility.
Updating the BIO S
If you need a new version of the BIOS, you can download the BIOS update from Gateway, then
install the new version from a diskette. Read the BIOS release note for the update you are
downloading to determine if the boot block requires updating as well.
To u p d at e t he B I O S:
1Print the appendix for “BIOS Settings” on page89.
2Restart your server, then press F2 at any time after you see the LEDs on your keyboard
flash or turn off.
3Record any custom BIOS settings on your printout.
4Down loa d th e B IOS up da te fi les from support.gateway.com.
5Follow the instructions on the Web site or the readme.txt file in the downloaded zip file to
update the BIOS.
6After you have updated the BIOS, restart your server and load the default BIOS values.
7Enter any custom BIOS settings you recorded in Step3, then save your changes and close
the BIOS Setup ut ility.
56
Re cov ering the BIOS
If you encounter a problem while you are updating the BIOS, such as a power outage, the BIOS
update may not be successful. If the sy stem continues t o try to boot fr om the new, corrupted BIO S,
you can manually recover the old BIOS so you can try another update.
Important
This m eth od doe s n o t wo rk if the keybo ard is co nne cted thro ug h th e K VM sw itch.
To recover the old BIOS:
1Insert a diskette, CD or DVD, or a bootable USB “disk-on-key” containing the AMIBOOT.ROM
file.
2Turn on or restart the server. Press and hold CTRL+HOME during power up until the recovery
process begins (the server beeps). The process is complete when you see a message on the
screen.
3Remove the diskette, the CD or DVD, or the bootable USB “disk-on-key.”
4Restart the server. The old BIOS is recovered.
To manually recover the BIOS:
1Follow the instruc tions in “Pr ev enting static electr icity disc harge” on page28. Make sure that
you turn off the serv er, then unplug the power cord(s) and all other cables connected to the
server.
www.gateway.com
Caution
Moving the jumper while the power is on can damage your server. Always
turn off the server and unplug the power cords and all other cables before changing
the ju mp er.
2Follow the instructions in “Opening the server case” on page29.
3Remove the jumper across pins 1-2 of header J3-E, then place the jumper across pins 2-3.
4Follow the instructions in “Closing the server case” on pa ge 30.
5Insert a bootable USB “disk-on-key” containing a valid BIOS image into a USB port.
6Reconnect the power cords and turn on the server. The BIOS recovery is initiated.
7Wait until the BIOS recovery is completed. The process may take up to 5 minutes.
8Remove the bootable USB “disk-on-key.”
9Turn off the server, then disconnect the power cords and all other cables connected to the
server.
10Follow the instructions in “Opening the server case” on page 29.
11Place the jumper back onto pins 1-2.
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CHAPTER 5: Using the BIOS Setup Util ity
12Follow the instructions in “Closing the server case” on page 30.
13P lug in th e AC p owe r c ord s a nd tu rn o n th e s er ver, th en v eri fy tha t th e re cove ry was
successful.
Resetting the BIOS
You can use t wo me th o d s to cl e ar a l l BI OS S et u p sett i n gs a nd retur n them to t h e fa cto r y de fau l t s :
•Press the powe r a nd reset bu tton s o n th e fro nt of the ser ver.
•Move the Clear CMOS jumper on the system board.
To reset the BIOS using the power and reset buttons:
1Print the appendix for “BIOS Settings” on page89 in this guide.
2Restart your server, then press F2 at any time after you see the LEDs on your keyboard
flash or turn off. The BIOS Setup utility opens.
3Record any custom BIOS settings on your printout.
4Press the reset button and hold it down for four seconds or more, then press the power
button while continuing to hold down the reset button.
5Rele ase bo th b utton s a t t he sam e t ime . The BI OS i s re set.
To reset the BIOS using the system board jumper:
1Print the appendix for “BIOS Settings” on page89 in this guide.
2Restart your server, then press F2 at any time after you see the LEDs on your keyboard
flash or turn off. The BIOS Setup utility opens.
3Record any custom BIOS settings on your printout.
4Follow the instruc tions in “Prev enting static elect ricity disc harge” on page28. Make sure that
you turn off the serv er, then unplug the power cord(s) and all other cables connected to the
server.
5Follow the instructions in “Opening the server case” on page29.
6Remove the jumper across pins 1-2 of header J3-B, then place the jumper across pins 2-3.
Caution
Moving the jumper while the power is on can damage your server. Always
turn off the serv er and unplu g t he power co rd s and al l ot her c ables bef ore changing
the ju mp er.
58
7Follow the instructions in “Closing the server case” on pa ge 30.
8Reconnect the power cords and turn on the server. The BIOS is reset.
9Turn off the server, then disconnect the power cords and all other cables connected to the
server.
10Follow the instructions in “Opening the server case” on page 29.
11Place the jumper back onto pins 1-2.
12Follow the instructions in “Closing the server case” on page 30.
Resetting BIOS passwords
To reset BIOS passwords, you must either reset and clear all BIOS settings, or use the Clear
Password jumper. To reset all BIOS settings, follow the instructions in “Resetting the BIOS ” on
page 58.
To clear the BIOS password(s):
1Follow the instruc tions in “Pr ev enting static electr icity disc harge” on page28. Make sure that
you turn off the serv er, then unplug the power cord(s) and all other cables connected to the
server.
2Follow the instructions in “Opening the server case” on page29.
3Remove the jumper across pins1-2 of header J3-A, then place the jumper across pins 2-3.
www.gateway.com
Caution
Moving the jumper while the power is on can damage your server. Always
turn off the server and unplug the power cords and all other cables before changing
the ju mp er.
4Follow the instructions in “Closing the server case” on pa ge 30.
5Reconnect the power cords and turn on the server. The BIOS password(s) is cleared.
6Turn off the server, then disconnect the power cords and all other cables connected to the
server.
7Follow the instructions in “Opening the server case” on page29.
8Place the jumper back onto pins 1-2.
9Follow the instructions in “Closing the server case” on pa ge 30.
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CHAPTER 5: Using the BIOS Setup Util ity
Updating and reco vering t he BMC
Updating the BMC fir mw are
To u p d at e t he B M C fi r m wa r e:
1Down loa d the BMC firmwar e zip fil e from support.gateway.com.
2Read the release notes for the firmware update.
3Follow the instructions on the Web site or in the readme.txt file in the downloaded zip file
to update the firmware.
4When th e BM C u pd ate i s c om pl ete, reb oo t yo ur s er ver.
Recovering the BMC
If you encounter a problem while you are updating the BMC, such as a power outage, the BMC
update may not be successful. If this occurs, you may need to recover the old BMC.
Important
This m eth od doe s n o t wo rk if the keybo ard is co nne cted thro ug h th e K VM sw itch.
To manually recover the BMC:
1Follow the instruc tions in “Prev enting static elect ricity disc harge” on page28. Make sure that
you turn off the serv er, then unplug the power cord(s) and all other cables connected to the
server.
2Follow the instructions in “Opening the server case” on page29.
Caution
Moving the jumper while the power is on can damage your server. Always
turn off the serv er and unplu g t he power co rd s and al l ot her c ables bef ore changing
the ju mp er.
3Remove the jumper across pins 1-2 of header J3-F, then place the jumper across pins 2-3.
4Follow the instructions in “Closing the server case” on pa ge 30.
5Update the BMC firmware by following Steps 1 through 4 in “To update the BMC firmware:”
on page 60.
6Follow the instructions in “Opening the server case” on page29.
7Remove the jumper from pins 2-3 and replace the jumper back onto pins 1-2.
60
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8Follow the instructions in “Closing the server case” on pa ge 30.
9Plug in the AC power cords and turn on the server for normal use.
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CHAPTER 5: Using the BIOS Setup Util ity
62
• T elephone support
• T utor ing and training
• Safe ty guidelines
• Error messages
• Troubleshooting
CHAPTER 6
Troubleshooting
63
CHAPTER 6: Troubleshooting
T elephone suppor t
Befor e calling Gate wa y C ust omer Care
If you have a technical problem with your server, follow these recommendations before
contacting Gateway Customer Care:
•Make sure that your server is connected correctly to a grounded ACoutlet that is supplying
power.
•If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure
that all cables are plugged in securely and plugged into the correct port or jack.
•If you have recently installed hardware or software, make sure that you have installed it
following the instr uctions pr ov ided with it. If y ou did not purcha se the hard wa re or sof twar e
from Gateway, see the manufacturer’s documentation and technical support resources.
•If you have “how to” questions about using a program, see:
•The program’s online Help
•The program’s documentation
•Your operating system’s documentation
•The so ftwa re o r h ard ware m an ufact ure r ’s Web si te
•See “Troubleshooting” on page 69.
•Have your client ID, serial number (usually located on the back of your server case), and
order number available, along with a detailed description of your issue, including the exact
text of any error messages, and the steps you have taken.
•Make sure that your server is nearby at the time of your call. The technician may have you
follow appropriate troubleshooting steps.
•Consider using Gateway’s online technical support. Gateway’s Web site has FAQs, tips, and
other technical help. You can also use the Web site to e-mail Customer Care. For more
information, visit Gateway’s Customer Care Web site at support.gateway.com
.
T elephone sup port
Gateway offers a wide range of customer service, technical support, and information services.
T elephone nu mbers
You can access the following services through your telephone to get answers to your questions:
ResourceService descriptionHow to reac h
Gateway’s
fee-based software
tutorial service
Gateway Customer
Care
Sales, accounting,
and warranty
Get tutorial assistance for software issues.800-229-1103( charged to your
Talk to a Gateway Customer Care representative
about a non-tutorial technical support question.
Get information about available systems, pricing,
orders, billing statements, warranty service, or
other non- technical i ssues.
credit ca rd)
877-485-1464 (US) (say the word
“Server”) 800-846-3609( Canada
and Puerto Rico)
605-232-2191
(all other countries)
800-846-2000(US)
888-888-2037 (Canada)
64
T ut oring and training
Gateway's Customer Care professionals cannot provide hardware and software training. Instead,
Gateway recommends the following training resources.
ResourceService descriptionFor more information
www.gateway.com
Gateway Learning
Libraries
Saf ety guideline s
While troublesh ooting your server, follow these safety guidelines:
•Never remove the top panel while your server is turned on and while the modem cable
and the power cords are connected.
•Do not attempt to open the monitor. To do so is extremely dangerous. Even if the power
is disconnected, energy stored in the monit or components can be dangerous. Also, opening
the monitor void s its warrant y.
•Make sure that you are grounded correctly before opening the server. For more information
about preventing damage fr om static electr icity, see “Preventing static ele ctr ic ity dis ch arge”
on page 28.
•After yo u c om ple te a ny ma in tena nc e t ask whe re you h ave to op en the s er ver case, make
sure that you close the case and reconnect all cables before you restart your server.
Warning
To avoid bodily injury, do not attempt to troubleshoot your server problem if:
- The power cords or plugs are damaged
- Liquid has been spilled into your server
- Your server was dropped
- The case was damaged
Instead, unplug your server and contact a qualified computer technician.
A varie ty of c ours e s and tu t or ials are av ail able on
CD. Select from several easy-to-use learning
libraries.
www.gateway.com/training
Err or mess ages
These messages often indicate procedural errors such as typing an incorrect keystroke or trying
to save a file to a write-protected diskette. Some messages, however, may indicate a problem
that requires further troubleshooting.
Memory messages
Gate20 Error
The BIOS is unable to corr ec tly contr ol the sy st em board’ s Gat e A20 function, whic h controls acce ss
of memory over 1 MB. This may indicate a problem with the system board.
Multi-Bit ECC Error
This message will only occur on systems using ECC enabled memory modules. ECC memory has
the ability to correct single-bit errors that may occur from faulty memory modules.
A multiple-bit corruption of memory has occurred and the ECC memory algorithm cannot correct
it. This may indicate a defective memory module.
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CHAPTER 6: Troubleshooting
Boot messages
Boot Failure ...
This i s a g ene ric me s sa ge i ndi cati ng t h e BI OS cou ld not boot f rom a partic ular de vice . T his mes sage
is usually followed by other information concerning the device.
Invalid Boot Diskette
A diskette was found in the drive, but it is not configured as a bootable diskette.
Drive Not Ready
The BIOS was unable to access the drive because it indicated it was not ready for data transfer.
This is often reported by drives when no media is present.
A: Drive Error
The BIOS attempted to configure the A: drive during POST, but was unable to correctly configure
the device. This may be due to a bad cable or faulty diskette drive.
Insert BOOT diskette in A:
The BIOS attempted to boot from the A: drive, but could not find a correct boot diskette.
Reboot and Select proper Boot device or Insert Boot Media in selected Boot device
BIOS could not find a bootable device in the system and/or removable media drive does not
contain media.
NO ROM BASIC
This message occurs on some systems when no bootable device can be detected.
Storage Device messages
Primary Master Hard Disk Error
The IDE/ATAPI device configured as Primary Master could not be correctly initialized by the BIOS.
This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI
devices in POST.
Primary Slave Hard Disk Error
The IDE/ATAPI device configured as Primary Slave could not be correctly initialized by the BIOS.
This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI
devices in POST.
Secondary Master Hard Disk Error
The IDE/ATAPI device configured as Secondary Master could not be correctly initialized by the
BIOS. This message is typicall y display ed when the BIOS is trying t o det ect and configure IDE/ATAPI
devices in POST.
Secondary Slave Hard Disk Error
The IDE/ATAPI device configured as Secondary Slave could not be correctly initialized by the BIOS.
This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI
devices in POST.
Primary Master Drive - ATAPI Incompatible
The IDE/ATAPI device configured as Primary Master failed an ATAPI compatibility test. This
message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices
in POST.
66
Primary Slave Drive - ATAPI Incompatible
The IDE/ATAPI device configured as Primary Slave failed an ATAPI compatibility test. This message
is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.
www.gateway.com
Secondary Master Drive - ATAPI Incompatible
The IDE/ATAPI device configured as Secondary Master failed an ATAPI compatibility test. This
message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices
in POST.
Secondary Slave Drive - ATAPI Incompatible
The IDE/ATAPI device configured as Secondary Slave failed an ATAPI compatibility test. This
message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices
in POST.
S.M.A.R.T. Capable but Command Failed
The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command transaction failed.
This message ca n be re ported by an ATA PI device usi ng the S.M. A.R. T. error reportin g stan dard.
S.M.A.R.T. failure messages may indicate the need to replace the hard disk.
S.M.A.R.T. Command Failed
The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command transaction failed.
This message ca n be re ported by an ATA PI device usi ng the S.M. A.R. T. error reportin g stan dard.
S.M.A.R.T. failure messages may indicate the need to replace the hard disk.
S.M.A.R.T. Status BAD, Backup and Replace
A S.M.A.R.T. capable hard disk sends this message when it detects an imminent failure.
This message ca n be re ported by an ATA PI device usi ng the S.M. A.R. T. error reportin g stan dard.
S.M.A.R.T. failure messages may indicate the need to replace the hard disk.
S.M.A.R.T. Capable and Status BAD
A S.M.A.R.T. capable hard disk sends this message when it detects an imminent failure.
This message ca n be re ported by an ATA PI device usi ng the S.M. A.R. T. error reportin g stan dard.
S.M.A.R.T. failure messages may indicate the need to replace the hard disk.
Syst em configuration messages
DMA-2 Error
Error initializing secondary DMA controller. This is a fatal error, often indication a problem with
system hardware.
DMA Controller Error
POST error while trying to initialize the DMA controller. This is a fatal error, often indication a
problem with system hardware.
Checking NVRAM..Update Failed
BIOS could not write to the NVRAM block. This message appears when the FLASH part is
write-protected or if there is no FLASH part (System uses a PROM or EPROM).
Microcode Error
BIOS could not find or load the CPU Microcode Update to the CPU. This message only applies to
INTEL CPUs. The message is most likely to appear when a brand new CPU is installed in a system
board with an outdated BIOS. In this case, the BIOS must be updated to include the Microcode
Update for the new CPU.
NVRAM Checksum Bad, NVRAM Cleared
There was an err o r in while validating the NVRAM data. T his causes POST to clear the NVRAM dat a.
Resou rce Confl ict
More than one system device is trying to use the same non-shareable resources (Memory or I/O).
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CHAPTER 6: Troubleshooting
NVRAM Ignored
The NVRAM data used to store Plug’n’Play (PnP) data was not used for system configuration in
POST.
NVRAM Bad
The NVRAM data used to store Plug’n’Play (PnP) data was not used for system configuration in
POST due to a data error.
Static Resource Conflict
Two or more Static Devices are trying to use the same resource space (usually Memory or I/O).
PCI I/O con flict
A PCI adapter generated an I/O resource conflict when configured by BIOS POST.
PCI ROM conflict
A PCI adapter generated an I/O resource conflict when configured by BIOS POST.
PCI IRQ confl ict
A PCI adapter generated an I/O resource conflict when configured by BIOS POST.
PCI IRQ routing table error
BIOS POST (DIM code) found a PCI device in the system but was unable to figure out how to route
an IRQ to the device. Usually this error is causing by an incomplete description of the PCI Interrupt
Rout ing of th e syste m.
Timer Error
Indicates an error while programming the count register of channel 2 of the 8254 timer. This may
indicate a problem with system hardware.
Interrupt Controlle r-1 error
BIOS POST could not initialize the Master Interrupt Controller. This may indicate a problem with
system hardware.
Interrupt Controlle r-2 error
BIOS POST could not initialize the Slave Interrupt Controller. This may indicate a problem with
system hardware.
CMOS messages
CMOS Date/Time Not Set
The CMOS Date and/or Time are invalid. This error can be resolved by readjusting the system time
in AMIBIOS Setup.
CMOS Battery Low
CMOS Ba tte r y i s l o w. Th is m es sag e us ua l ly i nd i c a tes th at th e C M OS ba tte r y n ee d s to be re p l ac e d .
It could also appear when the user intentionally discharges the CMOS battery.
CMOS Setting s Wrong
CMOS settings are invalid. This error can be resolved by using AMIBIOS Setup.
CMOS Checks um Bad
CMOS contents failed the Checksum check. Indicates that the CMOS data has been changed by a
program other than the BIOS or that the CMOS is not retaining its data due to malfunction. This
error can typically be resolved by using AMIBIOS Setup.
68
Miscella neous me ssages
Keyboard Error
Keyboard is not present or the hardware is not responding when the keyboard controller is
initialized.
Keyboard/Interface Error
Keyboard Controller failure. This may indicate a problem with system hardware.
System Halted
The system has been halted. A reset or power cycle is required to reboot the machine. This
message appears after a fatal error has been detected.
Troubleshooting
First step s
Try these steps first be fore going to the following sectio ns:
Warning
To avoid bodily injury, do not attempt to troubleshoot your server problem if:
- The power cords or plugs are damaged
- Liquid has been spilled into your server
- Your server was dropped
- The case was damaged
Instead, unplug your server and contact a qualified computer technician.
www.gateway.com
•Make sure that the power cords are connected to your server and an ACoutlet and that
the ACoutlet is supplying power.
•If you use a surge protector or a UPS, make sure that it is turned on and is rated to handle
the power required by your server.
•If you added or removed server components before the problem started, review the
installation procedures you performed and make sure that you followed each instruction.
You may need to remove the device, uninstall the device’s software, then reinstall the
device.
•If an error message appears on the screen, write down the exact message before calling
Gateway Customer Care. For instructions, see “Telephone support” on page64.
•Restart your server, then press F2 at any time after you see the LEDs on your keyboard
flash or turn off. Check your configuration settings.
•When diagnosing problems, press the non-maska ble interrupt (NMI) butt on to put the server
into a halt state. For the location of the button, see “Control panel” on page 2.
•If an error occurs in a program, see its documentation or online help.
Batt ery replac ement
If you have problems after installing a new CMOS battery, try each of the following items, closing
the case and restarting the server after each try:
Warning
To avoid bodily injury, do not attempt to troubleshoot your server problem if:
- The power cords or plugs are damaged
- Liquid has been spilled into your server
- Your server was dropped
- The case was damaged
Instead, unplug your server and contact a qualified computer technician.
•Restart your server, then press F2 at any time after you see the LEDs on your keyboard
flash or turn off. Correct any discrepan cies.
69
Beep codes
BeepsDescriptionTroubleshooting steps
CHAPTER 6: Troubleshooting
•Remov e th e t op panel b y f ollo win g the instr uc tions in “ Ope ning t he s erv e r ca s e” on pa ge29,
then make sure that all cables inside the case are attached securely. Also, make sure that
the colored cable edges are aligned correctly and that the connectors do not miss any pins.
•If you have the correct test equipment, make sure that the new battery has power. Although
unlikely, your new battery may be defective.
Whenever a recoverable error occurs during the power-on self-test (POST), the BIOS displays an
error message that describes the problem. The BIOS also sounds a beep code (one long tone
follow ed by two short tones) during POST if the video configuration fails (a faulty video controller)
or if an expansion card is not functioning correctly. One short beep indicates the BIOS will boot
the operating system. No error found.
A PCI expansion card (for example, a RAID controller) can also issue audible errors by itself, usu ally
consisting of one long tone followed by a series of short tones. For more information on the beep
codes issued, check the documentation for that device.
The following table shows POST error beep codes. Prior to system video initialization, BIOS uses
these codes to inform you of e rror co nditio ns.
1Memory refresh timer errorReseat the memory modul es or replace with
2Parity error in the first 64KB of memory.Same as for 1 beep.
3Ba se memo ry read /write test errorSa me as for 1 beep.
4System board timer not operational.Possible system board malfunction. To eliminate
5A processor on the system board generated an
error.
6The keyboard controller (8042) may be
defective. The BIOS cannot switch to Protected
mode.
7G eneral excepti on erro r (processor excepti on
error).
modules you know are good.
the possibility of an add in-card problem,
remove all expansion cards.
If the beep code occurs even when all expansion
cards have been removed, the system board is
at fault.
If the beep code does not occur when the
expansion cards have been r e moved, one of the
cards is causing the problem. Install the cards
one at a time until the problem happens again.
When the b eep c ode ret urns, t he most recent
card you installed is at fault.
Remove one of the processors if t wo are
installed, then try a known good processor in the
first socket.
Same as for 4 beeps.
Remove the keyboard to see if the error goes
away. If it does, try a known good keyboard.
Same as for 4 beeps.
Same as for 5 beeps
70
8Display memory error (system video adapter).If the system video adapter is an add-in card,
9The ROM checksum value does not match the
value encoded in the BIOS.
10The shutdown register for CMOS RAM failed.Same as for 4 beeps.
11The cache memory test failed.Same as for 4 beeps.
replace or reseat the vid e o a d apter. If the video
adapter is integrated into the system board, the
board may be faulty. Try using an add-in card.
Same as for 4 beeps.
LED inf ormation
See the following table for a description of this server’s LEDs and the information they provide:
LED NameFunctionLocationColorDescription
www.gateway.com
IDAid in server
System FaultVisible fault
Hard drive tray
LEDs
NIC status LEDsIdentify NIC statesControl panel and
identification
warning
Indicate drive
status and activity
Control panel and
back of system
board
Control panelRedOff - System normal
On each hard drive
tray
back I/O panel
RJ-45 connectors
Yellow
(front)
Blue (back)
Blue or redBlue (On) - Hard drive present
Blue (front)
Green/
Orange
(back)
On - Server identification
enabled
Blinking - Non-critical system
fault
On - Critical system fault
(system ne eds to be shu t dow n
and serviced)
Blue (Blinking) - Hard drive
activity
Red (On) - Hard drive fault
Red (Blinking) - Hard drive
rebuilding
Off - No hard drive access
Blue (On) - Link
Blue (Blink) - Activity
Off - No link
Power LE DIdentify t he p o w e r
state of the system
AC power LEDIdentif y power
supply fault
LED 1 Green (On) - NIC linked
LED 1 Green (Blinking) - NIC 1
Gbps activity
LED 1 (Off) - No link
LED 2 Orange (On) Link speed
1Gbps
LED 2 Green (On) - Link at
100Mbps
LED 2 Green (Off) - Link at
10 Mbps
Control panelBlueOff - Power is off
Power su pp ly
module
Green or
Orange
Blinking - Power saving state
(S1, S3, or S4)
On - Power is on
Green (On) - Pow er supply good
and receiving power
Orange (On) - Power supply
critical event causing shutdown
Orange (Blinking) - Close to
protection threshold or over
within 15 seconds
Off - Po we r suppl y not r ecei ving
power
71
Diagnostic LEDs
This system board provides a set of eight diagnostic (Port 80) LEDs. If you are troubleshooting
your system, these LEDs can help you determine where errors are taking place.
If you are experiencing problems with your server, open the case and check these LEDs (CR8 to
CR15) on the system board, then check the tables on the following pages to determine the
problem.
The locatio n of Port 80 L EDs is s hown in the followin g illustra tion:
CHAPTER 6: Troubleshooting
72
www.gateway.com
The eight diagnostic LEDs are divided into two groups. LEDs from CR15-CR12 comprise one group,
and LEDs from CR11-CR8 comprise the other group. The two groups represent the two digits of
the hex code. The CR15-CR12 group stands for the first digit and the CR11-CR8 group stands for
the second .
CR15
CR14
CR13CR12CR11CR10CR9
CR8
In determining the code, Off = 0 and On = 1. Based on this, you can determine the corresponding
hex code. Then, by checking “POST code checkpoints” on page 73, “Bootblock initialization code
checkpoints” on page76, “Bootblock recovery code checkpoints” on page76, “DIM code
checkpoints” on page 77, and “ACPI runtime checkpoints” on page 78, you can find out where an
error is takin g place.
For example, if a hex code of 0B is indicated, you can detemine that the server cannot detect the
PS/2 mouse. You can then take measures, such as reinserting the mouse, to solve the problem.
All LEDs are cleared and restored to normal status after the server is power cycled.
POST code checkpoints
The following table shows the checkpoints, LED codes, and task description of events that may
occur during the POST portion of the BIOS:
Check
point
03Disable NMI, Parity, video for EGA, and DMA controllers. Initialize BIOS, POST,
04Check CMOS diagnostic byte to determine if battery power is OK and CMOS
05I nitia lize the inte rrupt co ntrolle r in h ardware (ge nerally PIC ) and interrupt vector
Description
Runtime data area. Also initialize BIOS modules on POST entry and GPNV area.
Initialized CMOS as mentioned in the Kernel Variable “wCMOSFlags.”
checksum is OK. Verify CMOS checksum manually by reading storage area. If the
CMOS checksum is bad, update CMOS with power-on default values and clear
passwords. Initial ize status regis ter A.
Initialize data variables that are based on CMOS setup questions. Initialize both the
8259 compat ibl e PICs i n the system.
table.
73
CHAPTER 6: Troubleshooting
Check
Description
point
06Do R/W test to CH-2 count reg. Initialize CH-0 as system timer. Install the
08Initialize the CPU. The BAT test is being done on KBC. The keyboard controller
C0Ea rly CPU Init S tart — D isable Ca che - Init Local APIC
C1Set up boot strap processor information.
C2Set up boot strap processor for POST.
C5Enumerate and set up application processors.
C6Re-enable cache for boot strap processor.
C7Early CPU In it Exi t.
0AInitialize the 8042 compatible keyboard controller.
0BDetect the presence of PS/2 mouse.
0CDetect the presence of keyboard in KBC port.
0ETesting and initialization of different input devices. Also, update the Kernel
POSTINT1Ch handler. E nable IRQ-0 in PIC for system timer interrupt.
Trap INT1Ch vector to “POSTINT1ChHandlerBlock.”
command byte is being programmed after Auto detection of KB/MS using AMI KB-5.
Variables.
Trap the INT09h vector, so that the POST INT09h handler gets control for IRQ1.
Uncompress all available language, BIOS logo, and Silent logo modules.
13Early POST initialization of chipset registers.
24Uncompress and initialize any platform specific BIOS modules.
30Initialize System Management Interrupt.
2AInitialize different devices through DI M.
2CInitialize different devices. Detects and initializes the video adapter installed in the
2EI nitialize all the output devices.
31Allocate memory for ADM module and uncompress it. Give control to ADM module
33Initialize the silent boot module. Set the window for displaying text information.
37Displaying sign-on message, CPU information, setup key message, and any
38Initialize different devices through DIM. See “DIM code checkpoints” on page77 for
39Initialize DMAC-1 and DMAC-2.
3AInitialize RTC date/time.
3BTest for total memory installed in the system. Also, press DEL or ESC keys to limit
See “DIM code checkpoints” on page 77 for more information.
system that has optional ROMs.
for initialization. Initialize language and font modules for ADM. Activate ADM
module.
OEM-specific informatio n.
more informati on.
memory test. Display total memory in the system.
74
3CMid-POST initialization of chipset registers.
www.gateway.com
Check
Description
point
40Detect different devices (parallel ports, serial ports, and coprocessor in CPU, and so
50Programming the memory hole or any kind of implementation that needs an
52Updates CMOS memory size from memory found in memory test. Allocates memory
60Initialize NUM-LOCK status and programs the KBD typematic rate.
75Initialize Int-13 and prepare for IPL detection.
78Initialize IPL devices controlled by BIOS and option ROMs.
7AInitialize remaining option ROMs.
7CGenerate and write contents of ESCD in NVRam.
84Log errors e ncounte red duri ng POST.
85Display error to the user and gets the user response to error.
87Execute BIOS setup if needed/requested.
8CLate POST initialization of chipset registers.
8DBuild ACPI tables (if ACPI is supported).
on) successfully installed in the system and update the BDA, EBDA, and so on.
adjustment in system RAM size, if needed.
for Extended BIOS Data Area from base memory.
8EProgram the peripheral parameters. Enable/disable NMI as selected.
90Late POST initialization of system management interrupt.
A0Check boot password if installed.
A1Clean-up work needed before booting to operating system.
A2T ake care of runtime image preparation for diff er ent BIOS modules. Fill the f ree ar ea
A4Initialize runtime language module.
A7Display the system configuration screen, if enabled. Initialize the CPUs before boot,
A8Prepare CPU for operating system boot, including final MTRR values.
A9Wait for user input at config display, if needed.
AAUninstall POST INT1Ch vector and INT09h vector. De-initializes the ADM module.
ABPrepare BBS in Int 19 boot.
ACEnd of POST initialization of chipset registers.
B1Save system context for ACPI.
00Pass control to OS Loader (typically INT19h) .
in F000h segment with 0FFh. Initializes the Microsoft® IRQ Routing Table. Prepares
the runtime language module. Disables the system configuration display, if needed.
including the programming of the MTRRs.
75
CHAPTER 6: Troubleshooting
Bootblock initialization code checkpoints
The Bootblock initialization code sets up the chipset, memory, and other components before
system memory is available. The following table provides the diagnostic LED code for these
checkpoints and describes the type of checkpoints that may occur during the bootblock
initialization:
Check
Description
point
Before
D1h
D1Perform keyboard controlle r BAT test. Check if waking up from power manageme nt
D0Go to flat mode with 4GB limit and GA20 enabled. Verify the bootblock checksum.
D2Disable CACHE before memory detection. Execute full memory sizing module. Verify
D3If memory sizing modu le not executed, start memo ry r efresh and do me m ory si z ing
D4Test base 512 KB memory. Adjust policies and cache first 8MB. Set stack.
D5Bootblock code is copied from ROM to lower system memory and control is given
D6Both key sequence and OEM-specific method is checked to determine if BIOS
D7Restore CPUID value back into register. The Bootbl ock-Runtime interface module is
Early c hi p s et initializat io n is do ne. Early sup er I/O initialization is done, including RT C
and keyboard controller. NMI is disabled.
suspend state. Save power-on CPUID value in scratch CMOS.
that flat mode is enabled.
in Bootblock code. Do additional chipset initialization. Re-enable CACHE. Verify that
flat mode is enabled.
to it. BIOS now executes out of RAM.
recovery is forced. Main BIOS checksum is tested. If BIOS recovery is necessary,
control flows to checkpoint E0. See Bootblock Recovery Code Checkpoints section of
document for more information.
moved to system memory and control is given to it. Determine whether to execute
serial flash.
D8The Runtime module is uncompressed into memory. CPUID information is stored in
D9Store the Uncompressed pointer for future use in PMM. Copying Main BIOS into
DARestore CPUID value back into register. Give control to BIOS POST
memory.
memory. Leaves all RAM below 1MB Read-Write, including E000 and F000 shadow
areas, but closing SMRAM.
(ExecutePOSTKernel). See “POST code checkpoints” on page73 for more information.
Bootblock recov ery code checkpoints
The bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs
to occur because the user has forced the update or the BIOS checksum is corrupt. The following
table provides the diagnostic LED codes for these checkpoints and describes the type of
checkpoints that may occur during the Bootblock recovery portion of the BIOS:
Check
point
E0Initialize the floppy controller in the super I/O. Some interrupt vectors are initialized.
E9Set up floppy c ontro ller and d ata . Attempt to read from flop py.
EAEnable ATAPI hardware. Attempt to read from ARMD and ATAPI CDROM.
Description
DMA controller is initialized. 8259 interrupt controller is initialized. L1 cache is
enabled.
76
www.gateway.com
Check
Description
point
EBDisab le ATAPI hardwa re. J um p b ack to ch eck po int E9.
EFRead error occurred on media. Jump back to checkpoint EB.
E9 or EADetermine information about root directory of recovery media.
F0Search for pre-defin ed recovery fi le name i n root di rectory.
F1Recovery file not found.
F2Start reading FAT table and analyze FAT to find the clusters occupied by the recovery
F3Start reading the recovery file cluster by cluster.
F5Disable L1 cache.
FACheck the validity of the recovery file configuration to the current configuration of
FBMake flash write-enabled through chipset and OEM-specific method. Detect correct
F4The recovery file size does not equal the found flash part size.
FCErase the flash p art.
file.
the flash part.
flash part . Verify that the found fl ash pa rt size eq uals th e rec overy fil e size.
FDPro gram th e flash part.
FFThe flash has been updated succ essfully. Make flash write-disabled. Di sable ATAPI
hardware. Restore CPUID value back into register. Give control to F000 ROM at
F000:FFF0h.
DIM code checkpoints
The Device Initialization Manager (DIM) gets control at various times during BIOS POST to initialize
different system buse s. The following table descri bes t he main checkpoints wher e the DIM module
is accessed.
CheckpointDescription
2AInitializ e dif ferent bu se s and p erform t he followin g functions:
38Initialize different buses and perform the following functions:
■
Reset , Dete ct, and Dis able (func tion 0) — Disable s all de v ice
nodes, PCI devices, and PnP ISA cards. It also assigns PCI
bus numbers.
■
Static Dev ice Initiali zati on (funct ion 1 ) — Initiali z es all static
devices that include manual configured onboard
peripherals, memory and I/O decode windows in PCI-PCI
bridges, and noncompliant PCI devices. Static resources
are also reserved.
■
Boot Output Device Initialization (function 2) — Searches
for and initializes any PnP, PCI, or AGP video devices.
■
Boot Input Dev ic e IN itial ization (funct io n 3) — Searches for
and configures PCI input devices and detects if system has
standard keyboard controller.
■
IPL Device Initialization (function 4) — Searches for and
configures all PnP and PCI boot devices.
■
General Device Initialization (function 5) — Configures all
onboard peripherals that are set to an automatic
configuration and configures all remaining PnP and PCI
devices.
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CHAPTER 6: Troubleshooting
ACPI runtime checkpoints
ACPI checkpoints are displayed when an ACPI-capable operating system either enters or leaves
a sleep state. The following table describes the types of checkpoints that may occur during ACPI
sleep or wake events:
CheckpointDescription
BIOS
Optical drive
ACFirst ASL checkpoint. Indicates that the system is running in
ACPI mod e.
AASystem is running in APIC mode.
01, 02, 03, 04, 05Entering sleep state S1, S2, S3, S4, or S5.
10, 20, 30, 40, 50Waking from sleep state S1, S2, S3, S4, or S5.
The settings in the BIOS Setup utility are not retained
•Replace the CMOS battery. For instructions, see “Replacing the CMOS battery” on page 51.
Your server does not recognize an optical drive
•Restart your server, then press F2 at any time af ter you see the LEDs on your keyboard fla sh
or turn off. Make sure that the IDE controllers are enabled. For more information, see “Using
the BIOS Setup Utility” on page 55.
•Reinstall the device driver. For instructions, see Using Your Ser ver Comp ani on D VD.
•Make sure that the drive is configured correctly by following the instructions in the drive’s
documentation.
•Turn off yo ur ser ver, the n r em ove th e dr ive a nd pus h i t in ag ai n to ma ke su re th e d rive i s
seated correctly. For instructions, see “Removing and installing an optical drive” on page31.
Your optical drive tray does not open
Expansion cards
Your server does not recognize an expansion card
Hard driv e
The hard drive cannot be accessed, or you receive a “General failure reading drive C” error
message
78
•Press a straightened paper clip wire into the optical drive’s manual eject hole. The drive
tray opens.
•If this problem happens frequently while the server is turned on, the driv e may be defec ti v e .
•Resta rt you r se rve r.
•Make sure that you have installed the necessary software or driver. For instructions, see
the card’s documentation.
•Reseat the expansion card and riser card. For instructions, see “Installing and removing PCI
expansion cards” on page39.
•If a diskette is in the diskette drive, eject it and restart your server by pressing the reset
button.
•Restart your server by pressing the reset button.
www.gateway.com
•Turn off your server, then remove all hard drives and push them in again to make sure the
drives are seated correctly. For instructions, see “Removing and installing a hard drive” on
page 33.
•If your server has been subjected to static electricity or physical shock, you may need to
reinstall the operating system.
You receive a “Non-system disk” or “disk error” error message
•Eject the diskette from the diskette drive, then press ENTER.
•Make sure t hat your hard dr ive ha s an acti ve partition. F or more inf ormation, see “The master
boot record is corrupted” on page 79.
You are having problems with a SATA drive
•For normal SATA drives (not SATA RAID), check the BIOS setup utility to see if the BIOS has
recognized the drive.
•Make sure that the power cable and SATA cables are attached securely to the drive cage.
•If the drive is not detected, try a different SATA port.
•Try swapping SATA cables between drives to determine if the cable is defective.
•Try listening to the drive to determine if the drive is spinning up. If not, the drive may be
defective.
The master boot record is corrupted
•In a Windows network operating system, repair the master boot record using FDISK.
Internet
Keyboard
Memory
To repair the master boot record:
•At a DOS command prompt, type fdisk/mbr, then press ENTER.
See also Modem.
You cannot connect to the Internet
•Make sure that your account with your Internet Service Provider (ISP) is set up correctly.
Contact your ISP technical support for help.
•Make sure that you do not have a problem with your modem.
Liquid has been spilled into the keyboard
•If you spilled liquid in the keyboard, turn off your server and unplug the keyboard. Clean
the keyboard and turn it upside down to dr ai n it. Let the keyboar d dry before using it agai n.
If the ke y boar d does not work af t e r it drie s, y ou ma y need to replaceit. This type of damage
is not covered by your server’s warranty.
Memory errors were detected during server start up
•Open your server and make sure that the memory modules are installed correctly. For
instructions, see “Installing memory” on page 36.
•A memory module may be defective. If possible, try another memory module and see if
the error rep eats.
79
Monitor
CHAPTER 6: Troubleshooting
Your server is running but there is no picture
•Adjust the brightness and contrast controls to the center position.
•Make sure that the monitor is plugged in and turned on. If the monitor is turned on, the
power LED should be lit.
•Check the port and cable for bent or damaged pins.
•Connect your monitor to another computer, or connect a monitor that you know works to
you r se rve r.
The color is not uniform
Make s ure th at th e m on ito r wa rms up for a t l eas t 30 min utes be fore m ak in g a fina l j ud gm ent
about color uniformity.
Make sure that:
•The monitor is not positioned too close to another monitor, electric fan, or fluorescent light.
•You demagnetize the screen using the monitor’s degauss feature. For more information on
degauss, see the monitor’s documentation.
A horizontal line or wire is visible across the CRT monitor screen
The monitor may use thin damper wires, located approximately 1/3 of the way from the upper
and lower screen edges, to stabilize the internal aperture grille. These wires are most obvious
when the monitor displays a white background. The aperture grille allows more light to pass
through the screen for brighter colors and greater luminescence. The damper wire is a critical
part of the overall monitor design and does not negatively affect the monitor’s function.
Power
Processor
You press the power button, but the server does not turn on
•If the power button LED is green, the server is turned on, but you may not be seeing an
image on the monitor. For monitor troubleshooting, see “Monitor” on page80.
•If your server is plugged into a surge protector or UPS, make sure that the surge protector
or UPS is connected securely to an electrical outlet, turned on, and working correctly. One
way to check this is to plug the server directly into a wall outlet, bypassing the surge
protector or UPS.
•Make sure t hat the electr ical outle t is work ing b y plugging a w orking de v ice , suc h as a lamp ,
into the outlet, then turning it on to test the outlet.
•Open your server and make sure that the power supply module cage cable is conn ected
correctly to the system board.
When you turn on the server, it makes several short beeps
•The short beeps indicate the server has encountered some type of error. See “Beep codes”
on page 70.
Your server does not recognize a new processor
•Make sure that the processor is fully seated in its socket. The processor should be recognized
automatically if it is installed correctly.
•If you have upgraded your server from one processor to two, you may need to reconfigure
your operating system so it recognizes the additional processor. For instructions, see your
operating system’s documentation.
Four SAS/SATA hot-swap hard drive bays
Supports one full-length, full-height and one low-profile PCI expansion card
One 650 W hot-swap, power supply module (standard)
Additional 650W hot-swap redundant power supply module (optional)
Supports WindowsServer2003 (all), Windows Small Business Server 2003
(all), and Windows Storage Server 2003 (all)
■
FCC Class A
■
UL
■
cUL
S yst em board spec ifications
Processor
Chipset
Memory
PCI device/slot
VGA
Super I/O
LAN
Supports as many as two Intel® Xeon™ 5100 (Dual Core) or 5300 (Quad Core)
Series p rocesso rs
■
Intel 5000P MCH (Northbridge)
■
Intel ESB2E (Southbridge)
Eight 240-pin vertical DIMM slots support from 512 MB to 32G B if
fully-buf fered (FB-DIMM) DDR2-667 compliant, E CC, 7 2-bit, single rank or dual
rank, low-profile or ultra low-profile, SDRAM modules.
PCI ris er asse mbly, fea turi ng :
■
One full-length, full-height 64-bit PCI-X 100 MHz or one PCI-Express riser,
which supp or ts o ne c ard .
■
One low-profile (LP) PCI-Express riser, which supports one card.
■
Integrated Matrox G200 Graphics Core with 2.25MB
■
Up to 1280 × 1024, 8 b pp or 1024 × 768 , 16 bp p
■
Server Engine Pilot controller
■
Supports one fast UART 16550 serial port, one PS/2 keyboard port, and
one PS/2 m ouse port
■
Intel ESB2 controller
■
Dual onboard 10/100/1000 network interface
■
IEEE 850.3u auto-negotiation support
■
Full duplex support
82
www.gateway.com
Storage
ACPI
PCIe x8 mezzanine board for SAS HBA and RAID support.
ACPI 2.0b compliance
Supports:
■
S0
■
S1
■
S5
Env ironmental spec ifications
The following specifications identify maximum environmental conditions. At no time should the
server run under conditions which violate these specifications.
VariableRequirements
TemperatureNonoperating: -40° to 158°F (-40° to 70°C)
HumidityNonoperating: + 10% to +95%
Acoustic no iseSound Pressure: 58 dBA (Rackmo unt) in an idle state at typi cal office
ShockOperating - 5.0 g, 11 mSec, 1/2 sine
Operating: 50° to 95°F (10° to 35°C) with a maximum rate of change not
to exceed 10° per hour
Operating: +20% to +80%
ambient temperature. (73.4 +/- °F) Sound Power: 6.8 BA in an idle state
at typical office ambient temperature. (73.4 +/- 3.6°F)
Unpa ckaged - 25 g, vel ocit y chan ge 136 inches /sec
( ≧ 40 lbs to > 80 lbs).
Pack aged - Non-palle tiz ed fr ee fal l in height 2 4 inc hes (≧ 40 lb s to > 80 lb s)
VibrationUnpackaged - 5 Hz to 500 Hz, 2.20 g RMS random
Electrostatic
discharge (ESD)
System cooling
requirement in
BTU/Hr
Tested to +/-15 kV - direct contact
+/- 8kV - air discharge
2219 BTU/hour for one 650 W power supply module
4438 BTU/hour for two 650 W power supply modules
Electr onic specifications
Memory map
Address Range (hex)AmountFunction
0 to 07FFFFh640 KBD OS region, b ase system memory
0A0000h to 0BFFFFh128 KBVideo or SMM memory
0C0000h and 0DFFFFh128 K BExpansion card BIOS and buffer area
0E0000h to 0FFFFFh128 KBSystem BIOS
0E0000h to 0EFFFFh2 MBExtended system BIOS
FC000000h to FFFFFFFFh64 MBPCI memor y space
83
Interrupts
APPENDIX A: Server Specifications
Important
If you disable an IDE controlle r to free the interrup t for that con troller, you must
physically unplug the IDE cable from the system board. Simply disabling the drive by
configuring the BIOS option does not make the interrupt available.
The following table reflects a typical configuration, but you can change these interrupts. Use this
information to determine how to program each interrupt.
ISA InterruptDescription
IRQ08254 t im er
IRQ1Keyboard controller
IRQ2Cascade for IRQ9
IRQ3Free
IRQ4Serial po rt
IRQ5Hot-plug SCSI controller
IRQ6Diskette controller
IRQ7Free
Connec t or pinouts
Main power connector (J8)
IRQ8Real-time clock
IRQ9Generic, Option for SCI
IRQ10VGA
IRQ11USB
IRQ12Mouse controller
IRQ13Numeric data processor
IRQ14Primary IDE controller
IRQ15Secondary IDE controller
PinSignal Name
1+3.3 V
2+3.3 V
3Ground
84
4+5 V
5Ground
6+5 V
7Ground
www.gateway.com
PinSignal Name
8Power good
9Stand by +5 V
10+12 V
11+12 V
12+3 . 3 V
13+3.3 V
14-12 V
15Ground
16DC _ O N ( s o ft o n /o f f )
17Ground
18Ground
19Ground
20Key
21+5 V
22+5 V
23+5 V
24Ground
Processor power connector (J6)
PinSignal Name
1Ground
2Ground
3Ground
4Ground
5+12 V
6+12 V
7+12 V
8+12 V
VGA connector
PinSignal Name
1Red (analog color signal R)
2Green (analog color signal G)
85
APPENDIX A: Server Specifications
PinSignal Name
3Blue (analog color signal B)
4No connection
5GND
6GND
7+5 V
8GND
9+5 V
10GND
11No connection
12SDA
13HSYNC (horizontal sync)
14VS Y N C ( ve r t i c a l s yn c )
15SCL
Serial port connector
PinSignal NameDescription
1DCDData Carrie r Detect1
2RXDATAReceive Data
3TXDATATrans m i t D a t a
4DTRData Terminal Ready
5GNDGround
6DSRData Set Ready
7RTSReque st To Se nd
8CTSClear To Send
9RIRing Indicate
Ke yboard and Mouse connectors
PinSignal Name
86
1Keyboard (or mo use) data
2NC
3GND
4+5 V
PinSignal Name
5Keyb o a r d ( o r m o u se ) cl o c k
6NC
External USB connectors
PinSignal Name
1+5 V
2USBN Da ta-
3USBN Data+
4GND
2
C (SMBus) connector
I
PinSignal Name
www.gateway.com
1I2C SCL
2I
3I2C Alert
4Ground
5+3.3 V
2
C SDA
Additional spec ifications
For mor e in formation about y o u r s e rver, such as memo ry s i ze , h ar d dr ive si ze, and proc e ssor type ,
visit Gateway’s eSupport page at support.gateway.com
additional Gateway documentation and detailed specifications for your own server.
. The eSupport page also has links to
87
APPENDIX A: Server Specifications
88
APPENDIX B
BIOS Settings
89
APPENDIX B: BIOS Settings
If you ever need to restore your BIOS settings, such as after a system board change, a record of
the settings will make the process much easier. You can print this appendix, then record your
custom BIOS sett in gs o n th e p rin tou t. O nly sett in gs wh ich ca n b e ch ang ed are li sted . Fo r a
complete list of viewable BIOS settings, run the BIOS Setup utility.
To view all BIOS settings:
1Restart your server, then press F2 at any time after you see the LEDs on your keyboard
flash or turn off. The BIOS Setup utility opens.
2Select menus and submenus to display setting information.
Caution
Setting the wrong v a lue s i n the Advanc ed Menu may cause the server to malfunction.
BIOS menuBIOS submenuSettingValue
Main
Syste m Ove r vi ew
AMIBIOS (CORE, Build date,
System ID, Version) , Processor
(Type, Speed, Coun t)
Sparing
Total Memory Capacity
Memory RedundancyNon-Redundant
Mirror
Spare
DIMM 1(Size)
(Not Installed)
DIMM 2(Size)
(Not Installed)
DIMM 3(Size)
(Not Installed)
IDE Configuration
DIMM 4(Size)
(Not Installed)
DIMM 5(Size)
(Not Installed)
DIMM 6(Size)
(Not Installed)
DIMM 7(Size)
(Not Installed)
DIMM 8(Size)
(Not Installed)
ATA/IDE ConfigurationDisabled
Compatible
Enhanced
Legacy IDE ChannelsSATA Only
PATA Pri, SATA Sec
SATA P r i, PA TA S ec
PATA O n ly
Configure SATA asIDE
RAID
ACHI
Primary IDE Master(auto-detected)
Selects IDE
Configuration
sub-menu.
91
APPENDIX B: BIOS Settings
BIOS menuBIOS submenuSettingValue
Primary IDE Slave(auto-detected)
Secondary IDE Master(auto-detected)
Secondary IDE Slave(auto-detected)
Third IDE Master(auto-detected)
Fourth ID E Mas ter(auto-detected)
Fourth IDE Slave(auto-detected)
ACHI Por t 0 (auto-detected)
Selects IDE
Configuration
sub-menu.
Selects IDE
Configuration
sub-menu.
Selects IDE
Configuration
sub-menu.
Selects IDE
Configuration
sub-menu.
Selects IDE
Configuration
sub-menu.
Selects IDE
Configuration
sub-menu.
Super I/O
Configuration
ACHI Por t 1(au to -d ete cte d)
ACHI Por t 2(auto-detected)
ACHI Por t 3(au to -d ete cte d)
ACHI Por t 4(auto-detected)
ACHI Por t 5(au to -d ete cte d)
Hard Disk Write ProtectDisabled
Enabled
IDE Detect Time Out (Sec)0, 5, 10, 15, 20, 25, 30,
35
Onboard Floppy ControllerDisabled
Enabled
Floppy ADisabled
1.44 M B 3½ ”
2.88 MB 3½”
Serial Port 1 AddressDisabled
3F8
2F8
3E8
2E8
92
www.gateway.com
BIOS menuBIOS submenuSettingValue
USB Configuration
PCI Confi gurat ion
Serial Port 1 IRQIRQ3
IRQ4
IRQ10
IRQ11
PS/2 KeyboardPresent
PS/2 MousePresent
USB Devices Enabled (List of
USB devices detected by BIOS)
Legacy USB SupportDisabled
Enabled
Auto
USB 2.0 Contro ller M odeFullSpeed (12Mbps)
HiSpeed (480Mbps)
BIOS EHCI Hand-OffDisabled
Enabled
USB Mass Storage Device
Configuration
Selects USB Mass
Storage Device
Configuration
submenu with USB
Device enable
Onboard VGADisabled
Enabled
Onboard ESB2 NICDisabled
Enabled
NIC 1 PXE functionDisabled
Enabled
NIC 2 PXE functionDisabled
Enabled
GTW M zB oar d Op ti on ROMDisabled
Enabled
■
Full Height Riser Slot
Top PCIe slot
Option ROM
(enabled or
disabled)
■
Middle PCIe slot
Option ROM
(enabled or
disabled)
■
Bottom PCIe slot
Option ROM
(enabled or
disabled)
93
APPENDIX B: BIOS Settings
BIOS menuBIOS submenuSettingValue
Boot
Boot Settings
Configuration
Boot Device Priority
Low Profile Riser Slot
Quick BootDisabled
Quiet BootDisabled
Bootup Num-LockDisabled
POST Error PauseDisabled
1st Boot DeviceVari es (S pecifi es boo t
■
Top PCIe slot
Option ROM
(enabled or
disabled)
■
Bottom PCIe slot
Option ROM
(enabled or
disabled)
Enabled
Enabled
Enabled
Enabled
sequence from the
available devices.)
Hard Disk Drives
Removab le Driv e
CD/DVD Drives
nth Boot DeviceVaries (Specifies boot
sequence from the
available devices.)
1st DriveVaries (Specifies boot
sequence from the
available devices.)
nth DriveVaries (S pecifi es bo ot
sequence from the
available devices.)
1st DriveVaries ( Spe cifies b oot
sequence from the
available devices.)
nth DriveVaries (Specifies boot
sequence from the
available devices.)
1st DriveVaries (Specifies boot
sequence from the
available devices.)
nth DriveVaries (S pecifi es bo ot
sequence from the
available devices.)
94
Security
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