Gateway E-9425R User Manual

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E-9425R Server

USERGUIDE

Contents

Chapter 1: Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . 1

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Hot-swap backplanes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

SAS/SATA backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Chapter 2: Setting Up Your Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Mounting your server into a cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Installing the bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Removing the server from a cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Initial hardware settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Chapter 3: Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Gateway Systems Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Identifying your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Updating the baseboa r d manageme n t controll er firmware . . . . . . . . . . . . . . . . . . .23

Using your Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Server Companion DVD contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Viewing documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Installing drivers and programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Booting the Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Chapter 4: Installing Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Contents

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Installing and removing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Removing and installing an optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Removing and installing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Installing an optional diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Filling empty drive bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Non-redundant mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Mirroring mode: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Sparing mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Installing and removing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Removing and installing the PCI ri ser assembly, a riser, or PCI card . . . . .39

Replacing system fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Replacing or adding a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Replacing a power supply module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Replacing the power distribution board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Replacing the power cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Replacing the hot-swap backplanes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Replacing the ROMB battery pack for the mezzanine RAID card . . . . . . . . . . . . . . . .50

Installing and removing an optional mezzanine board . . . . . . . . . . . . . . . . . . . . . . . .51

Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Replacing the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Chapter 5: Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Updating and recovering the BMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Updating the BMC firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Recovering the BMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Chapter 6: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

www.gateway.com

Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Diagnostic LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Appendix A: Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Electronic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Connector pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Appendix B: BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Appendix C: Legal Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Appendix D: Safety Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

iii

Contents

CHAPTER 1

Checking Out Y our Gat ewa y Server

• Front

• Back

• Interior

• System board

• Hot -sw ap bac kplane s

• Getting Help

Front

CHAPTER 1: Checking Out Your Gateway Server

Control panel

Optical drive

Hard drives

Control panel

SMIL module port

Back

# Feature # Feature

1 2 USB ports 6 NIC status LED 2 Powe r b utto n 7 Sys tem fau lt LE D 3 ID button 8 Reset b utto n 4Power LED 9NMI button 5 ID LED

Dual NIC connectors

Server management port

PS/2 keyboard

connector

PS/2 mouse connector

VGA connector

ID LED

Serial port

SAS JBOD connector (optional

Dual USB connectors

AC po we r connector

Interior

www.gateway.com

# Feature # Feature

1 Syste m bo ar d 7 Slimline D VD/C D-RW combo d riv e o r

DVD- RW d ri ve 2 Syste m fa ns 8 SAS /S ATA backp la ne 3 Fan b oa rd 9 ROMB battery backup 4 Hard drive bays 10 Riser card assembly 5 SMIL module (optional) 11 Power s u pp ly b ay 6 Control pane l

S yst em board

Connectors

CHAPTER 1: Checking Out Your Gateway Server

29 28

# Feature # Feature

1 Rear dual USB Port ( J35) 20 DIMM7 socket (J24) 2 Serial port (J31) 21 DIMM8 socket (J25) 3 ID LED (CR16) 22 Fan po wer /fa n t ach co n ne ctor ( J9 9) 4 VGA port (J39) 23 Processor 1 (CPU1) socket

www.gateway.com

# Feature # Feature

5 PS/2 mouse port (J15) 24 Processor 2 (CPU2) socket 6 PS/2 keyboard port (J6) 25 Processor power connector (J28) 7 Server management port (J59) 26 SMIL connector (J33) 8 Dual NIC connector (RJ-45) (J14) 27 Main power connector (J5) 9 PCI-E expansion slot (J4) 28 In ternal USB p ort for USB flo ppy ( J27) 10 PCI-X/PCI-E expansion slot (J9) 29 Control panel USB connector (J38) 11 Ba ttery (B1) 30 Powe r s up ply I2C connector (J46) 12 System configuration jumper (J3) 31 Mini-SAS connector 1 (J1) 13 Front pa nel VGA conn ector (J 13) 32 Control panel IDE connector (J7) 14 DIMM1 socket (J18) 33 Mini-SAS connector 2 (J2) 15 DIMM2 socket (J19) 34 Chassis intrusion connector (J17) 16 DIMM3 Socket (J20) 35 PCI-E mezzanine board connector (J11) 17 DIMM4 socket (J21) 36 PCI-X mezzanine board connector (J36) 18 DIMM5 socket (J22) 37 Floppy connector (J26) 19 DIMM6 socket (J23)

CHAPTER 1: Checking Out Your Gateway Server

Hot -sw ap backplanes

SAS/SA T A backplane

# Feature # Feature

1 IDE connector 7 SAS/SATA hard drive c onnector 3 2 Control panel USB connector (to

control panel) 3 SSI co nn ector 9 JTAG connector 4 SAS/SATA hard drive connector 0 10 SSI/IDE connector 5 SAS/SATA hard drive connector 1 11 Backplane power connector 6 SAS/SATA hard drive connector 2 12 SAS connector

8 Control panel USB connector (to

system bo ard)

LED inf ormation

See the following table for a description of this server’s LEDs and the information they provide:

LED Name Function Location Color Description

www.gateway.com

ID Aid in server

System Fault Visible fault

Hard drive tray LEDs

NIC status LEDs Identify NIC states Control panel and

identification

warning

Indicate drive status and activity

Control panel and back of system board

Control panel Red Off - System normal

On each hard drive tray

back I/O panel RJ-45 connectors

Yellow (front) Blue (back)

Blue or red Blue (On) - Hard drive present

Blue (front)

Green/ Orange (back)

On - Server identification enabled

Blinking - Non-critical system fault On - Critical system fault (system ne eds to be shu t dow n and serviced)

Blue (Blinking) - Hard drive activity Red (On) - Hard drive fault Red (Blinking) - Hard drive rebuilding Off - No hard drive access

Blue (On) - Link Blue (Blink) - Activity Off - No link

Power LE D Identify t he p o w e r

state of the system

AC power LED Identif y power

supply fault

LED 1 Green (On) - NIC linked LED 1 Green (Blinking) - NIC 1 Gbps activity LED 1 (Off) - No link LED 2 Orange (On) Link speed 1Gbps LED 2 Green (On) - Link at 100Mbps LED 2 Green (Off) - Link at 10 Mbps

Control panel Blue Off - Power is off

Power su pp ly module

Green or Orange

Blinking - Power saving state (S1, S3, or S4) On - Power is on

Green (On) - Pow er supply good and receiving power Orange (On) - Power supply critical event causing shutdown Orange (Blinking) - Close to protection threshold or over within 15 seconds Off - Po we r suppl y not r ecei ving power

Get ting Help

In addition to your operating system’s documentation, you can use the following information resources to help you use your server.

Server Companio n DVD

Use the Server Companio n DVD to access file utilities, Windows Server 2003 drivers, and documentation for your server and its components. For instructions, see Using Your Ser ver Compa ni on DV D.

Gatew ay W eb site

Gateway provides a variety of information on its Web site to help you use your server. Visit the Gateway Web site at support.gateway.com

• Technical documentation and product guides

• Technical tips and support

• Updated hardware drivers

• Order status

• Frequently asked questions (FAQs)

CHAPTER 1: Checking Out Your Gateway Server

for :

T elephone sup port

You can access a wide range of services through your telephone, including customer service, technical support, and information services. For more information, see “Telephone support” on

page 64.

CHAPTER 2

Setting Up Your Serv er

• Setting up the hard war e

• Prot ecting f rom po wer sour ce problems

• Mounting your server int o a cabinet

• Starting your serv er

• Setting up the operating sy stem

• Initial hardwar e set tings

CHAPTER 2: Setting Up Your Server

Set ting up the hard war e

To make sure that your working environment is safe:

• Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the back of

the server for cabling and air circulation.

• Use the instructions on your server’s setup poster to set up your hardware.

Caution

Your server comes with 3-wire ACpower cords fitted with the correct plug style for your region. If these plugs do not match the connectors on your surge protector, UP S , or wal l o u tle t, d o no t attem p t to mod i fy the pl ug s i n a ny way. Us e a surge protector, UPS, or wall outlet that is appropriate for the supplied ACpower cords.

• Use a grounded (three-prong) surge protector. A surge protector helps protect against AC

power fluctuations. For additional protection from power outages, we recommend that you use an uninterruptible power supply (UPS).

• Avoid subjecting your server to extreme temperature changes. Do not expose your server

to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

Important

Keep the server boxes and packing material in case you need to ship the server.

• Keep your server and magnetic media away from equipment that generates magnetic

fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference.

Prot ecting f rom pow er source pr oblems

Surge protectors, line conditioners, and uninterruptible power supplies can help protect your server against power source problems.

Surge protectors

Caution

High voltages can enter your server through the power cord and the modem and network connections. Protect your server by using a surge protector. If you have a modem, use a surge protector that has the appropriate type of modem jack. During an electrical storm, unplug the surge protector and the modem and network cables.

During a power surge, the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage. Protect your server and peripheral devices b y c onnecting them t o a surge pr ot ec t or, which absorbs voltage surge s and prevents them from reaching your server.

When you purchase a surge protector:

• Make sure that the surge protector meets the appropriate product safety certification for

your locati on, such as Und erwriters La boratories (UL) .

• Check the maximum amount of voltage the protector allows to pass through the line. The

lower the voltag e, the better the p rotection for your server.

• Check the energy absorption (dissipation) rating. The higher the energy absorption rating,

the better the p rotection for your server.

Line conditioners

A line conditioner protects your server from the small fluctuations in voltage from an electrical supply. Most s erv ers can handle this var iation, called line noise, without problems. How ever, some electrical sources include more line noise than normal. Line noise can also be a problem if your server is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

www.gateway.com

Some surge protectors and uninterruptible power supplies include simple line-conditioning capabilities.

Uninterruptible power supplies

Use an uninterruptible power supply (UPS) to protect your server from data loss during a total power failure . A UPS us e s a batt ery to k eep y our server r unning temporar ily dur ing a power f ailur e and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. To buy a UPS, visit accessories.gateway.com

Mounting your s erver int o a cabinet

Caution

Before attaching cabinet accessories, make sure that the server is turned off and all

power cords are unplugged.

The fixed-rail cabinet mounting hardw are inc luded with y our server should be used with standar d 4-post cabinets that have front and back vertical posts. If your cabinet is a different type, obtain mounting hardware from the cabinet manufacturer.

Caution

The cabinet must provide sufficient airflow to the front of the server to maintain

correct cooling.

The fixed-rail rackmount kit contents:

• Front ser ver rai ls (2 )

• Back server rails (2)

• Faste n er p a ck (1)

• Lock in g s crews (4 )

• Mounting nuts (4)

• Mounting screws (4)

If you ordered the optional tooless-rail kit for your server, refer to the instructions included in the kit.

To mount your server in a cabinet:

1 Align the slots in the front server rails with the studs on the side of the server, then engage

the slots with the studs and slide the rails forward until they stop.

Front server rail (installed)

Stud

Locking screw (installed)

2 Align the locking screw holes in the rails with the threaded screw holes in the server, then

install one locking screw through the each front server rail.

CHAPTER 2: Setting Up Your Server

3 Align the slots in the back server rails with the studs on the side of the server, then engage

the slots with the studs and slide the rail forward until it stops.

Back server rail

Locking screw (installed)

Stud

(installed)

Stud

4 Align the locking screw holes in the rails with the threaded screw holes in the server, then

install one locking screw through the each back server rail.

5 Attach mounting nuts to the two front cabinet posts where you plan to install the server.

Front cabi net post

Mounting nut

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6 Attach one mounting nut to each of the two back cabinet posts where you plan to install

the server.

Hinged back rail mounting bracket

Back cabi net post

Mounting nut

7 Hold the server in place in the cabinet and swing the hinged back rail mounting brackets

into alignment with the mounting nuts, then secure the back in place with two mounting screws (one on ea ch side ) .

Mounti ng screw

8 Align the mounting screw holes in the server handles with the front mounting nuts, then

Installing the bezel

CHAPTER 2: Setting Up Your Server

Warning

You must support the server while installing or removing the front and back mounting screws. If the server is not supported, damage to th e server or injury may result.

secure the front in place with two mo untin g screws (one o n each s ide) .

Server

Mounting screw

To install the bezel:

1 With the server pulled out from the cabinet, align the holes in the handles with the holes

in the sides of the server.

2 Attach the handles to the sides of the server with two mounting screws on each side.

Mounting screw

Handle

Server (side)

Mounti ng screw

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3 Remove the bezel lock key s from the inside of the bezel, then insert the left side of the bezel

into the left handle and swing the right side of the bezel in until it snaps into place.

4 When the bezel is in place, lock the bezel by inserting the key into the lock in the lower

right corner of the bezel and turning it clockwise until it stops.

5 Put the key in a safe p lac e.

Remo v ing the se rver f rom a ca binet

To remove the server from a cabinet:

Warning

Screws are required to support the front and back of the server. You must support the server while removing the front screws and back screws. If the server is not supported, damage to the server or injury may result.

1 While supporting the server, remove the front and rear mounting screws that hold the

server in the cabinet.

2 Remove the se rve r from the ca bi net .

CHAPTER 2: Setting Up Your Server

Starting y our server

Before you start your server for the first time:

• Make sure that the server and monitor are plugged into a power outlet or surge protector

and that the surge protector (if you are using one) is turned on.

Caution

When you connect peripheral devices to the server, make sure that your

server and devices are turned off and the power cords are unplugged.

• Make sure that al l ca bles are co nne cted securely to the co rrect port s a nd ja cks on the back

of the server.

To start the server:

1 Turn on any peripheral devices connected to the server. 2 Press the powe r b utto n (1) , th e Powe r L ED (2 ) l igh ts .

If nothing happens when you press the power button:

• Make sure that the power cable(s) is plugged in securely and that your surge protector

(if you are using one) is plugged in and turned on.

• Make s ure tha t th e m on ito r i s co nn ecte d to the ser ver, pl ug ged in to th e p owe r ou tl et

or surge protec tor, and turned on. You may also need to adju st the monitor’ s brightnes s and contrast controls.

• If you cannot find the cause of the power loss, contact Gateway Customer Care. For

more informat ion, see “Gettin g Help” on pa ge 8 .

3 The first time you turn on the server, any pre-installed operating syste m may begin asking

you for configuration settings. See your operating system’s documentation for instructions on configuring advanced settings for your specific network.

Understanding the po wer-on self -te st

When you turn on your server, the power-on self-test (POST) routine checks the server memory and components. If POS T finds any problems, the server displays err o r me ssages. W rite down any error messages that you see, then see “Error messages” on page65 and “Beep codes” on page 70 for troubleshooting information.

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T urning of f y our serv er

Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure.

To turn off the server:

Caution

The power button on the server does not turn off server ACpower. To remove AC pow er from the se rve r, you m ust unp lu g the AC powe r c ord s fro m th e wall outlet or power source. The power cords are considered the disconnect device to th e m ai n ( AC ) po w e r.

1 Use the instructions in the operating system’s documentation or online help to shut down

the operating system. Whenev er pos sible , y ou should use the operating sy st em’s shut down procedure instead of pressing the power button.

2 If your server did not turn off automatically, press the power button.

- OR Press the reset bu tton to re set t he ser ver.

Set ting up the operating s yst em

If you ordered your server with the operating system already installed by Gateway, in most cases it is completely installed and the basic settings are already configured. The Windows Small Business Server operating system may require additional installation, depending on the version you ordered. See your operating system’s documentation for instructions on completing the installation or configuring advanced settings for your specific network.

If you are installing an operating system because it was not already installed by Gateway, see the appropriate instal lation gui de for instructions.

Initial hard ware s ettings

Y our server comes fr om the manufact urer with the cor rect initial hardw are se ttings to operat e your server as configured. However, you might want to change settings to reflect a tasking change, a change in security requirements, or the addition of new resources to your server.

General hardware settings can be changed by using the BIOS Setup utility. For information on the BIOS Setup ut ility, see “Using the BIOS Setup Utility” on page 55. For information on BIOS settings, see “BIOS Settings” on page 89.

CHAPTER 2: Setting Up Your Server

CHAPTER 3

Maintaining Y our Server

• Caring f or your s erver

• Preparing for s yst em recov ery

• Sy stem administration

• Identifying y our server

• Updating the baseboar d management controller

firmware

• Using your Server Companion DVD

CHAPTER 3: Maintaining Your Server

Caring f or y our server

To extend the life of your server:

• Be careful not to bump or drop your server.

• When transporting your server, we recommend that you put it in the original packaging

materials.

• Keep your server and magnetic media away from equipment that generates magnetic

fields, such as unshielded speakers.

• Avoid subjecting your server to extreme temperatures. Do not expose your server to

heating ducts or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

• Keep al l l iqu id s away fro m yo ur s er ver. Whe n sp ill ed on to se rver co mp one nt s, a lm ost any

liquid can result in extremely expensive repairs that are not covered under your warranty.

• Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms

and can cause the server to overheat.

Cleaning y our serv er

Keeping your server clean and the vents free from dust helps keep your server performing at its best. Your server cleaning kit could include:

• A soft, lint-free cloth

• Glass cleaner

• An aerosol can of air with a narrow, straw-like extension

• Isopropyl alcohol

• Cotton swabs

• A tape drive cleaning cartridge (if a tape drive is installed)

• An optical drive cleaning kit

Cleaning tips

Warning

When you shut down your server, the power turns off, but some electrical current still flows through your server. To avoid possible injury from electrical shock, unplug the power cord and all other cables connected to the server.

• Always turn off your server and other peripheral devices before cleaning any components.

• Use a damp, lint-free cloth to clean your server and other parts of your server system. Do

not use abrasive or solvent cleaners because they can damage the finish on components.

• Keep the cooling vents free of dust. With your server turned off and unplugged, brush the

dust away from the vents with a damp cloth, but be careful not to drip any water into the vents.

Cleaning the k e yboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to let the liquid drain. Let the keyboard dry completely before trying to use it again. If the keyboard does not work after it dries, you may need to replaceit. Keyboard damage resulting from spilled liquids is not covered by your warranty.

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Cleaning the scre en

Caution

The computer screen is made of specia lly coated glass and can be scratched or

damaged by abrasive or ammonia-based glass cleaners.

If your computer screen is an LCD monitor, use only a damp, soft cloth to clean it. Never spray water d ire ctly on to the scree n.

- OR If your computer screen is not a flat panel display, use a soft cloth dampened with glass cleaner

to clean the screen. Never spray cleaner directly onto the screen.

Cleaning the tape driv e

If you use a tape drive to back up your files, regular maintenance will lengthen the life of the drive. To maintain the drive’s reliability:

• Clean the drive monthly with the cleaning cartridge included with thedrive.

• Remove the tape from the drive whenever the drive is not in use.

Preparing f or s yst em reco very

If your system files are corrupted, you may not be able to start the server from the hard drive. Startup diskettes are diskettes that let you start the server and attempt to fix the problem. See your operating system’s documentation or online help for instructions on creating startup diskettes.

Some operating systems also let you create an emergency repair diskette to back up critical operating system files. See your operating system’s documentation or online help for instructions on creating and using an emergency repair diskette.

Recor ding the BIO S configur ation

To help keep track of your custom changes to BIOS settings and to prepare for system recovery, you should record your BIOS configuration after you have your server set up and working.

To record your BIOS configuration:

1 Print the appendix for “BIOS Settings” on page89. 2 Restart your server, then press F2 at any time after you see the LEDs on your keyboard

flash or turn off. The BIOS Setup utility opens.

3 Record the BIOS settings on your printout.

S yst em administr ation

Gatew a y Sy stems Manager

Gateway Systems Manager (GSM) lets you manage multiple computers on a Windows network from a single window, then implement commands and policies across the network with a single action. With Gateway Systems Manager, you can run system management tasks which are triggered by certain events or conditions.

For more informa tion, refer to the Gateway Baseboard Management Controller (BMC) User Guide at http://support.gateway.com/support/default.asp# can also find additional information in the program’s online help.

(by selecting this server from the list). You

Server sec urity

CHAPTER 3: Maintaining Your Server

Locking the server

To lock the server:

1 Remove the bez el lock k e y s f r om the inside of the bezel, t hen snap on the bezel. T he handles

must be installed for the bezel to snap on. For instructions, see “Installing the bezel” on

page 14.

2 Insert the key into the lock and rotate it ¼ turn clockwise. To unlock it, rotate the key ¼

turn counter-clockwise.

Using BIOS secur ity passw ords

To prevent unauthorized use of the server, you can set server startup passwords. Set an administrator password to prevent unauthorized access to the BIOS Setup utility.

To set the BIOS security passwords:

1 Restart your server, then press F2 at any time after you see the LEDs on your keyboard

flash or turn off. The BIOS Setup utility opens.

2 Select the Security menu. 3 Select Change Administrator Password. 4 Type the password and press ENTER, then type it again and press ENTER. 5 Save your changes and close the BIOS Setup utility.

To remove a BIOS security password:

Tip

Passwords can also be cleared using jumpers on the system board. For

instructions, see “Resetting BIOS passwords” on page59.

1 Restart your server, then press F2 at any time after you see the LEDs on your keyboard

flash or turn off. The BIOS Setup utility opens.

2 Select the Security menu, then select the password to remove. 3 Enter the curre nt password, then press E NTER. 4 For the new password, leave the password field blank, then press ENTER. The passwo rd i s

removed.

Identifying y our serv er

While you are working on a cabinet that contains several slim servers, it can be difficult to keep track of which server o r servers you a re currently working on. The System ID ind icators are a yellow LED (front) and a blue LED (back) that you can turn on to help you locate the correct server. For the System ID indicator to turn on, the server does not need to be turned on, but it does need to be plugged in.

To turn on the System ID ind icator:

1 Press the ID button on the control panel of the server. The yellow (front) and blue (back)

SystemID LED indicators turn on. For the location of these LEDs, see “LED information” on

page 7, and “L ED information” on page 7 .

2 To turn off the in di cato r, press th e Syste m ID butto n.

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Updating the ba seboard man agement controller firmware

The baseboard management controller (BMC) performs several system management functions such as:

• Monitoring server components (FRU) and sensor data records (SDR) (the information

provided depends on the option selected)

• Managing non-volatile storage for the system event log and sensor data records

• Interfacing with the emergency management port to send alerts and interact with remote

management systems

• Fault resilient booting (the extent depends on the option selected)

You should update the BMC firmware when Gateway Customer Care has instructed you to update it.

To u p d at e t he B M C fi r m wa r e:

1 Down loa d th e B MC fir mware zip fi le from support.gateway.com. 2 Read the release notes for the firmware update. 3 Follow the instructions on the Web site or in the readme.txt file in the downloaded zip file

to update the firmware.

4 When th e BM C u pd ate i s c om pl ete, reb oo t yo ur s er ver.

Using y our Server C ompanion DVD

You can use your Server Compa nion D VD to :

• Install hardware drivers

• Install programs

• View ser ver docu men tat ion

Server C ompanion D VD contents

The Server Comp anio n D VD is a tool you can use to help maintain your server. The DVD contains:

• Computer and component documentation

• Drivers and utilities for servers running Windows 2003 Server

Vie wing doc uments

The DVD contains documents for your server and for some optional components. You can view the documents with the Acrobat® Reader® version 4.0 and above.

To v i ew d o cu m e n ts :

1 Insert the Server Companion DVD into the DVD drive on a computer running the Windows

operating system. The Gateway Application and Driver Recovery window opens.

- OR If the window does not open, run the file Runmenu.exe on the DVD.

2 Click Documentation. The server document list opens. 3 Click the title of the document you want to view. The document opens. 4 To access files manually, open the Docs\Manuals folder on the Server Compa nion DVD.

CHAPTER 3: Maintaining Your Server

To i n s ta l l A c ro b a t R e ad e r 7:

• Click the link for Acrobat on the Documentation page.

- OR Run Docs\Reader\app21279\Setup.exe fro m t he Server Compa nion DVD.

Installing dri vers and pr ograms

Y o u can insta ll dr ivers and prog rams directly onto the serv e r by using the Server Companion DVD. You can also extract drivers onto diskette from the DVD at any Windows workstation.

Important

The Server Companion DVD’s Gateway Application and Driver Recovery utility works only in Windows operating systems.

To install drivers and programs at the server:

1 Insert the Server Companion DVD into your server’s DVD drive. The Gateway Applic at ion and

Driver Recovery window opens.

- OR If the window does not open automatically, run the file Runmenu.exe on the DVD. A list of programs and drivers that you can install appears in the Drivers and Application

Recovery li st.

2 Click the program or driver you want to install, then click Install. Follow any on-screen

instructions.

To access the files m anually, open th e Drivers folder on the Server Compan ion DVD, then open the appropriate subfolder.

To extract drivers and programs to diskettes:

1 Insert the Server Companion DVD into your server’s DVD drive. The Gateway Applic at ion and

Driver Recovery window opens.

- OR If the window does not open automatically, run the file Runmenu.exe on the DVD.

2 Click Extract Drivers. 3 Click your server model and server operation system at the right of the window, then click

Search. A list of programs and drivers that you can create diskettes for appears in the Drivers and Application Recovery list.

4 Click the program or driver you want to extract, then click Extract. Follow any on-screen

instructions.

To access the files m anually, open th e Drivers folder on the Server Compan ion DVD, then open the appropriate subfolder.

www.gateway.com

Booting the Se rver C ompanion D VD

By booting the Server Compani on DV D you can repair applications and drivers or exit to the command prompt.

Important

Although the Server Companion DVD is bootable, it does not include network

operating system files and is not intended to restore your operating system.

To boot to this DVD:

1 With your server turned on, insert the Server Companio n DVD i nto th e DVD drive. 2 Restart your server. A message appear s asking you to select an op tion. 3 Press any key to boot from the DVD. The Gateway Options Main Menu appears. 4 Follow any on-screen instructions.

You can use the options in this menu to reformat your hard drive, create mass-storage driver disks or reload selected applications.

CHAPTER 3: Maintaining Your Server

CHAPTER 4

Installing Components

• Preparing to install components

• Prev enting static electric ity discharge

• Opening the server case

• Closing the server case

• Installing and remov ing driv es

• Installing memory

• Installing and remov ing PCI e xpansion cards

• Replacing system fans

• Replacing or adding a p roces sor

• Replacing a po wer supply module

• Replacing t he hot-s wap bac kplanes

• Replacing the ROMB battery pack for the mezzanine

RAID car d

• Replacing the CMOS battery

• Replacing t he control panel

• Replac ing t he s yst em boar d

CHAPTER 4: Installing Components

Preparing t o install components

Selecting a place to work

Work on your server in an area that:

• Is clean (avoid dusty areas).

• Is a low-static environment (avoid carpeted areas).

• Has a stable surface on which to set your server.

• Has enough room to place all of your server parts.

• Is near a grounded outlet so you can test your server after installation.

• Is near a telephone (in case you need help from Gateway Customer Care). The telephone

must be directly connected to a telephone jack and cannot be connected to your server.

Gathering t he tools y ou need

Tip

Blue latches, thumbscrews, or connectors indicate tool-less components.

Green latches and connectors indicate hot-swappable components.

Some tools and supplies that you may need to work on your server are:

• A note bo ok to t ake n otes

• A Phillips screwdriver

• A small flat-blade screwdriver

• Small containers to store various types of screws

• A grounding wrist strap (available at most electronic stores)

Getting Help

If you hav e questions about perf or ming an y of the s e procedure s, contac t Gat ewa y Customer Care . For m ore in form ati on , se e “Getting Help” on page 8.

Pre v enting static electric ity dischar ge

Warning

To avoid exposure to dangerous electrical voltages and moving parts, turn off your server and unplug the power cords and modem cable before opening the server case.

The components inside your server are extremely sensitive to static electricity, also known as electrosta tic di scharge (ESD) .

Warning

To prevent risk of electric shock, do not insert any object into the vent holes of the power supply.

Before working with server components, follow these guidelines:

• Turn off the server, then unplug the power cords and all other cables.

• Press the power button to drain any residual power from the server.

Caution

ESD can permanently damag e electrostatic discharge-sensitive components in the server. Prevent ESD damage by following ESD guidelines every time you open the server case.

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• Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare

metal part of the server. You can also touch a bare metal surface on the back of the server with your fing er.

• Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.

• Avoid working on the server when your work area is extremely humid.

• Remove components from their antistatic bags only when you are ready to use them. Do

not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

• Always hold expansion cards by their edges or their metal mounting brackets. Avoid

touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface.

Opening the serv er case

Warning

This server may have two power cords. To disconnect internal ACpower, you must

unplug both power cords.

Because the components inside your server are extremely sensitive to static electricity, make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage.

Warning

Screws are required to support the front of the server when using the standard cabinet rails. You must support the server while removing the front sc rews and while slidin g the server off the cabinet rails. If the server is not supported, damage to the server or injury may result.

To open the server:

1 Follow the instruc tions in “Pr ev enting static electr icity disc harge” on page28. Make sure that

you turn off the serv er, then unplug the power cord(s) and all other cables connected to the server.

2 If the bezel is installed, unlock it, then pull it off. 3 If the server is mounted in a cabinet, remove the server from the cabinet. For instructions,

see “Removing the server from a cabinet” on page15.

4 Place the server on a stable, non-skid surface. 5 Remove the screw (1) at the front of the rear top cover (3), then press and hold the release

butto n ( 2) .

Important

The hard drive carriers shown in these illustrations may look different than

the actual hard drive carriers in your server.

6 Slide the rear cover (3) toward the back of the case, then lift it off the case.

CHAPTER 4: Installing Components

7 Press down the two blue retaining clips (1) on the sides of the top front cover, then slide

the to p fro nt cove r b ack (2 ) a nd lift it of f th e se rve r.

Caution

For correct cooling and air flow, always reinstall the top covers before you turn on the server. Operating the server without the covers in place will cause the server to overheat.

Closing the server case

Important

The hard drive c arri ers shown in th ese illustrations may look different than the actual

hard drive carriers in your server.

To close the server ca se:

1 Make sure that all of the internal cables are arranged inside the case so they will not be

pinched when you close the case.

2 Place the front top cover on the case and slide the cover forward, then lift the two blue

retaining clips into place.

3 Place the rear top cover (1) on the case, then slide it forward until it clicks into place.

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4 Replace the screw (2) to hold the rear top cover in place.

5 Reconnect the power cord(s) and all other cables.

Installing and remo ving dri ve s

Your server’s basic configuration includes one optical drive and as many as four SATA or SAS hot-swap hard drives. An optional diskette drive can also be added in place of the hard drive on the left side of the server.

As you prepare to install drives, remember:

• You must install the optional diskette drive in the left converted hard drive bay.

• Before you install a drive, see the drive’s documentation for information on configuring the

drive, setting drive jumpers, and attaching cables.

• You may need to configure the drives you install using the BIOS Setup utility. Press F2 at

startup to open the BIOS Setup utility.

Remo ving and installing an optical dr ive

To remove and install an optical drive:

Caution

The optical drive is not hot-swappable. Before installing or removing the

drive, make sure that power is turned off and the power cord is unplugged.

1 Follow the instruc tions in “Pr ev enting static electr icity disc harge” on page28. Make sure that

you turn off the serv er, then unplug the power cord(s) and all other cables connected to the server.

2 Unlock the bezel (if necessary) and remove it by pulling it from the chassis. 3 Follow the instructions in “Opening the server case” on page29. 4 Disconnect the 44-pin optical drive cable from the optical drive interface board.

CHAPTER 4: Installing Components

5 Loosen t he t humb s c r e w (1) holding the retaining cl ip (2) agains t th e side of the optical dr i v e,

then move the ret ai nin g cl ip away fro m th e d rive.

Important

The hard drive carriers shown in these illustrations may look different than the actual hard drive carriers in your server.

6 Push the optical drive to the right to release the drive from the drive bay, then pull the drive

out of the bay.

7 Unscrew the two screws holding the optical drive interface board on the back of the optical

drive, then remove it.

8 Using the two screws you just removed, attach the optical drive interface board to the back

of the new optical drive.

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9 Slide the new optical drive into the drive bay, making sure you align the drive with the

retaining clips on both sides of the drive.

10 Push the retaining clip against the drive until snug, then tighten the thumbscrew to hold

the drive in place.

11 Connect the 44-pin optical drive cable to the back of the optical drive interface board. 12 Follow the instructions in “Closing the server case” on page 30. 13 Reinstall the bezel, if required, by snapping it into place on the front of the chassis. 14 Reconnect all power cords and peripheral device cables, then turn on the server.

Remo ving and in stalling a hard driv e

Important

Gateway tests and verifies the operation and compatibility of the drives it sells. Especially in a hot-swap or mission-critical environment, additional or replacement drives must conform to Gateway standards.

Use this procedure t o add or replace a hard dri v e in a hot - swap bay . Your server supports as many as four 1-inch high, 3.5-inch hot-swap SATA and SATA II hard drives or four 1-inch high, 3.5-inch hot-swap SAS hard drives. You can purchase additional drives through your Gateway Sales or Customer Care representative.

To remove and install a hot-swap hard drive:

Caution

Before you remove a failed drive, use the appropriate software and utilities installed on the server to stop all activity on the failed drive. Instructions for using the software are provided by the software manufacturer. Failure to do so may dest roy the da ta on the dr ive.

1 Unlock the bezel (if necessary) and remove it by pulling it from the chassis. 2 Put your finger in the drive release lever and pull out. The drive release lever opens.

CHAPTER 4: Installing Components

3 Pull the drive carrier straight out of the server.

4 If you are replacing a hard drive, remove the four screws from the bottom of the drive tray

that secure the old hard drive to the tray, then remove the drive from the tray.

5 Using the four screws you removed, install the new hard drive into the drive tray. 6 Make sure that the tray’s release lever is open, then slide the new drive fully into the empty

hot-swap drive bay.

7 Push the lever back into place until it latches. 8 Reinstall the bezel, if required, by snapping it into place on the front of the chassis.

Installing an optiona l disk et te dr iv e

The optional diskette drive kit includes a slimline diskette drive, a 3.5" mounting adapter bracket, 4 screws, and a thumbscrew. The 3.5" adapter bracket fits in the left most 3.5" hard drive bay. There is a th umbs crew to se cure th e bra cket to th e cha ssis . In stal lat io n of th e op tio nal diskette drive uses one of the hard drive bays, so your server can only hold as many as three hard drives after the installa tion.

To install an optional diskette drive:

Caution

The diskette drive is not hot-swappable. Before installing or removing the

drive, make sure that power is turned off and the power cord is unplugged.

1 Follow the instruc tions in “Prev enting static elect ricity disc harge” on page28. Make sure that

you turn off the serv er, then unplug the power cord(s) and all other cables connected to the server.

2 Unlock the bezel (if necessary) and remove it by pulling it from the chassis. 3 Follow the instructions in “Opening the server case” on page29. 4 Remove the hard drive from the left-hand hard drive bay by following the instructions in

“Removing and installing a hard drive” on page 33.

5 Inse rt the dis kette d rive in to th e m oun ti ng ada pte r a nd secu re i t wi th th e fo ur screws

provided in the kit.

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6 Inse r t th e d i s kette drive/a d a pte r ass em b ly i n to th e le ft-h a n d h ard drive b ay, th en se cur e i t

with the thumbscrew tha t cam e with the kit.

Thumbscrew

Diskette dr ive/ ad ap ter

assemb ly (i ns er ted )

7 Connect a USB cable from the USB floppy drive connector (J27) on the system board to the

back of th e di skette d rive.

8 Follow the instructions in “Closing the server case” on pa ge 30. 9 Reinstall the bezel, if required, by snapping it into place on the front of the chassis.

10 Reconnect all power cords and peripheral device cables, then turn on the server.

Filling empty dr iv e bay s

Empty drive bays in the server must be filled by empty drive trays. With the bezel removed, install the appropriate tray, then replace the bezel by snapping it into place on the front of the server. Empty drive carriers for unused drive bays are included with your server.

Installing memory

Caution

Use only 667 MHz Fully-Buffered (FB-DIMM) memory modules .

Y our server supports eight 66 7 MHz fully-buff ered DIMMs (FB-DIMMs) to pro vide up to a maximum of 32 GB with fully-buffe red support. Supported DIMM sizes include 512 MB, 1 GB, 2GB, and 4GB. DIMMs must be low-profile or ultra low-profile and cannot exceed 1.2” in height.

The BIOS configures the memory controller to run in non-redundant, mirroring, and sparing modes:

CHAPTER 4: Installing Components

Memory s lots

Non-redundant mode

DIMM Installation Options - Non-redundant Mode DIMM DIMM1 DIMM2 DIMM3 DIMM4 DIMM5 DIMM6 DIMM7 DIMM8 Total Usable

1 512 M B - - - - - - - 512 M B

1 GB-------1 GB 2 GB - - - - - - - 2 GB 4 GB-------4 GB

2 512 M B - 512 MB - - - - - 1 GB

1 GB-1 GB-----2 GB 2 GB - 2 GB - - - - - 4 GB 4 GB-4 GB-----8 GB

Memory

DIMM Installation Options - Non-redundant Mode

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DIMM DIMM1 DIMM2 DIMM3 DIMM4 DIMM5 DIMM6 DIMM7 DIMM8 Total Usable

Memory

4 512 M B 512 M B 512 M B 512 M B - - - - 2 GB

1 GB1 GB1 GB1 GB----4 GB 2 GB 2 GB 2 GB 2 GB - - - - 8 GB 4 GB4 GB4 GB4 GB----16 GB 512 M B - 512 M B - 512 M B - 512 M B - 2 GB 1 GB - 1 GB - 1 GB - 1 GB - 4 GB 2 GB - 2 GB - 2 GB - 2 GB - 8 GB 4 GB - 4 GB - 4 GB - 4 GB - 16 GB

8 512 M B 512 M B 512 M B 512 M B 512 M B 512 M B 512 M B 512 M B 4 GB

1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 8 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 16 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 32 GB

Mirroring mode:

DIMM Installation Options - Mirroring Mode DIMM DIMM1 DIMM2 DIMM3 DIMM4 DIMM5 DIMM6 DIMM7 DIMM8 Total Usable

Memory

4 512 M B - 512 M B - 512 M B - 512 M B - 1 GB

1 GB - 1 GB - 1 GB - 1 GB - 2 GB 2 GB - 2 GB - 2 GB - 2 GB - 4 GB 4 GB - 4 GB - 4 GB - 4 GB - 8 GB

8 512 M B 512 M B 512 M B 512 M B 512 M B 512 M B 512 M B 512 M B 2 GB

1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 4 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 8 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 16 GB

Sparing mode

CHAPTER 4: Installing Components

For the sparing mode, please follow the online spare FBDIMM configuration requirements (in addition to general configuration requirements) below:

• When only DIMM1 and DIMM3 are being used, they must be fully populated with dual-rank

FBDIMMs.

• If DIMM1 and DIMM3, and DIMM2 and DIMM4 are being used, they must be fully populat ed.

• If installed, DIMM1 and DIMM3, and DIMM2 and DIMM4 must contain FBDIMMs with identical

part numbers.

• If installed, DIMM5 and DIMM7, and DIMM6 and DIMM8 must also contain FBDIMMs with

identical part numbers.

In the online spare mode, FBDIMMs must be populated as specified in the following table:

DIMM Installation Options - Sparing Mode DIMM DIMM1 and

DIMM3

2* X - - 4XX- 8 X X X X

* Use only DIMM1 and DIMM3 with dual-rank FBDIMMs.

To install or replace memory:

DIMM2 and DIMM4

DIMM5 and DIMM7

DIMM6 and DIMM8

1 Follow the instruc tions in “Prev enting static elect ricity disc harge” on page28. Make sure that

you turn off the serv er, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page29. 3 Pull the plastic retaining clips (1) away from the sides of the memory module slot. If you

are replacing a m emory module, lift the old modu le (2) out of the slot.

4 Align the notch on the new module with the notch in the memory module slot and press

the module firmly into the slot. The retaining clips on the sides of the memory slot should secure the memory module automatically.

5 Follow the instructions in “Closing the server case” on pa ge 30. 6 Turn on the server and open the BIOS setup utility. Verify the System Memo ry listed in

the Main menu. When you exit the BIOS setup utility make sure that the operating system completely loads. If you receive an error, see “Memory” on page 79.

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Installing and remo ving PCI e xpansion cards

Caution

Always operate your server with the PCI riser assembly in place. The PCI riser assembly is important for correct airflow within the server. Operating the server without the PCI riser assembly in place could result in overheating and possible data loss or equipment damage.

The system board prov ides one 280-pin PCI-X/PCI-E x8 expansion slot and one PCI-E x8 expansion slot. The PCI-X/PCI-E x8 expansion slot (on the left side when viewed from the front of the server) can support one PCI-X 100MHz or one PCI-E x8 using the riser card. The PCI-E expansion slot (on the right side when viewed from the front of the server) can support one PCI-E x8 using the riser card. The riser card comes with the system package.

Remo ving and in stalling the P CI riser a ssembl y , a r iser, or PCI card

Caution

The PCI riser assembly and individual PCI expansion cards are not hot-swappable. Before installing or removing any part of the assembly, make sure that power is turned off and the power cords are unplugged.

To remove and reinstall the PCI riser assembly:

1 Follow the instruc tions in “Pr ev enting static electr icity disc harge” on page28. Make sure that

you turn off the serv er, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page29. 3 If you are replacing a card, disconnect any cables that are attached to the old card. 4 Loosen the two thumbscrews (1) at the back of the chassis, push the release clips (2) in the

direction shown in the illustration, then lift the assembly (3) out of the chassis.

Caution

Do not touc h the c ontact s on t he bottom part of the expansion card. Touching

the contacts can cause electrostatic damage to the card.

CHAPTER 4: Installing Components

5 Place the PCI ri ser a ss embly on a stable , static-free surfac e , t hen loos en the scr e w (3) holding

the card lock in place.

6 Open the card lock (4) , then pu ll out the PCI card (5) .

If you are no t repla cing the PCI card, i nsert the slot c over into the b ack of th e riser ca rd assembly.

7 If you are replacing the riser card, continue with the next step.

- OR If you are replacing the PCI card, go to Step10.

8 Press the retain ing clip (7) h oldin g the riser card i n the rise r card assem bly, then push the

riser card (8) in the direction shown to unlock and remove it.

9 Insert the n ew riser ca rd into the ri ser card assembly, then push it toward the back of the

assembly. It should snap into place.

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10 Insert the new PCI card into the riser card, making sure any connectors extend through the

slot at the back of the assembly and that the card is fully seated in the riser card.

11 Close the lock to hold the card in place, then replace the screw that holds the lock closed. 12 Position the PCI riser assembly over the PCI sockets on the server board, Then press the

PCI riser assembly into the PCI sockets.

13 Follow the instructions in “Closing the server case” on page 30. 14 See the card’s documentation for software installation instructions.

Re placing sy stem f ans

This server contains six groups of hot-swappable, dual-rotor fans (seated in the fan cage) and a fan board, which are located inside the chassis. These fans maintain the ideal temperature for the system board, backplane, and disk drives. If one fan fails, the speed of the other fans will increase. With the bad fan replaced, the other fans may revert to normal speed.

To replace a fan group:

1 Follow the instructions in “Preventing static electricity discharge” on page 28. 2 Follow the instructions in “Opening the server case” on page29.

System fa n l o ca ti o n

3 Note which fan group is not working and therefore needs to be replaced.

Important

Make su re th at the ar rows on top of the fan s i nd ica ti ng ai rf lo w p oin t to th e back of the chassis. The fan cable should exit the fan module toward the back of the chass is .

4 Disconnect the 6-pin fan tach cable from the fan board. 5 Lift t he fan g rou p fro m the fan cag e i n the chass is . 6 Insert the replacement fan group into the fan cage. 7 Connect the 6-pin fan tach cable from the fan to the fan board. 8 Follow the instructions in “Closing the server case” on pa ge 30.

CHAPTER 4: Installing Components

To replace the system fans and the fan board:

1 Follow the instruc tions in “Prev enting static elect ricity disc harge” on page28. Make sure that

you turn off the serv er, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page29. 3 Disc on ne ct th e 6- pi n fa n ta ch cab les from th e fan bo ard . 4 Lift t he fan ca ge and fan s (1) out of th e se r ver.

5 Push t he fa n boa rd l ock (2 ) towa rd t he b ack of the ser ver ca se to rel ease the fan bo ard .

6 Push the fan board toward the fan board lock to disengage it from the locking tabs (3), then

lift t he fan bo ard ou t of the se rve r c ase.

7 Insert the replacement fan board into the server case, aligning the locking slots in the board

with the lockin g tabs in the case.

8 Push th e fa n b o a rd away fr o m t he fan bo a rd l o ck, t he n m ove th e l o ck i nto p os i ti o n to h o ld

the fan board in place.

9 Place the system fan cage and fans onto the fan board, making sure to engage the fan cage

with the lock ing tabs on the chassis.

Important

Make su re th at the ar rows on top of the fan s i nd ica ti ng ai rf lo w p oin t to th e back of the chassis. The fan cable should exit the fan module toward the back of the chass is .

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10 Connect the 6-pin fan tach cables from the fans to the fan tach connectors on the fan board. 11 Follow the instructions in “Closing the server case” on page 30 .

Re placing or adding a proce ssor

Warning

Processors and heat sinks may be hot if the computer has been running. Before

replacing a processor or heat sink, allow them to cool for several minutes.

Caution

A heat sink must be installed on the processor. Installing a processor without a

heatsink could damage the processor.

The server is compatible with as many as two Intel® Xeon™ 5100 (Dual Core) or 5300 (Quad Core) Series processors. The server automatically detects the processors each time you turn it on. Whenever you install new processors, you should first install the most current version of the BIOS. For instructions, see “Updating the BIOS” on page 56.

Important

You must have a processor in the Processor 1 socket, or your server will not start. If you are upgrading your server from one processor to two, you may need to reconfigure your operating system so it can recognize the additional processor. For instruc tions, see your operating system’s documentation. If you install two processors onto the system board, the processors must be the same speed, revision, core voltage, and bus speed.

To replace a processor:

1 Install the most current BIOS version. For instructions, see “Updating the BIOS” on page 56. 2 Follow the instruc tions in “Pr ev enting static electr icity disc harge” on page28. Make sure that

you turn off the serv er, then unplug the power cord(s) and all other cables connected to the server.

3 Follow the instructions in “Opening the server case” on page29. 4 Push down, then pull out and up on the two heat sink retention levers (1) and move them

out of the way.

Caution

The heat sink has Thermal Interface Material (TIM) on the bottom. Be careful not to d am ag e th is ma teri al wh en you re move th e h ea t s ink from the pro ce ssor. If removing the heat sink also pulls the processor out of the processor socket, the processor could be damaged.

5 Remove the heat sink from the processor. If the heatsink sticks to the processor, rotate the

heatsink slightly to loosen it.

CHAPTER 4: Installing Components

6 Unlock the load lever and lift it up (1), then open the load plate (2) to release the processor.

7 Lift the processor out of the socket (3) and place it in a static-free bag or case for storage.

Caution

The processor only fits the socket when oriented as indicated. Do not force the processor into the socket to avoid bending the pins or damaging the processor. If the pr o ce ssor does not fi t c ompl etely, check its orientat ion and check for bent pins .

8 Inse rt t he n ew p roc essor in to th e soc ket, mak in g su re th at the gol d t ria ng le on th e c orn er

is situated as shown in the following illustration.

9 When the processor is oriented correctly and in place, press it firmly into the socket, rotate

the load plate into place, and push down the load lever until it clicks into place.

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Caution

The hea t s ink has Ther ma l In terfa ce Ma teri al ( TIM ) lo ca ted o n th e b ottom of it. Use caution when you unpack the heat sink so you do not damage the TIM. If you are reus in g th e or ig in al hea ts in k, make su re tha t th e TI M on the botto m of the heatsink is not damaged. If t he TI M is da maged , y ou sho uld r em ove the old TI M and, then a pp ly n ew TI M to the bo ttom of the hea ts in k.

10 Place the heat sink on the installed processor (2), making sure that the locking tab on the

socket goes through the hole in the heatsink.

11 Push down the heat sink retaining levers (3) and lock them under the retaining hooks on

the heat sink socket.

12 Follow the instructions in “Closing the server case” on page 30.

Re placing a pow er supply module

Caution

The power supplies in this server contain no user-serviceable parts. Only a qualified

computer technician should service the power supplies.

Your ser ver co me s w ith 3 - wi re AC pow er co rds fi tted w ith the co rre ct p lu g st yl e for your region. If this plug does not match the connector on your surge protector, UPS, or wall outlet, do not attempt to modify the plug in any way. Use a surge protector, UPS, or wall outlet that is appropriate for the supplied ACpower cords.

Your server uses as many as two 650W hot-swappable power supply modules. If your server has both power supply modules installed, the modules act as redundant, hot-swappable power supplies. If one of the two power supplies fails, the other power supply supports the server while you replace the failed pow er supply . Y ou do not need to turn off the server or disconnec t peripheral devices to replace a failed redundant power supply.

CHAPTER 4: Installing Components

If your server is only equipped with a single power supply, the server must be turned off and the AC power cord removed before replacing it.

To replace a power supply module:

1 If your server is equipped with more than one power supply module, determine which

power supply module has failed (the LED on the power supply will be orange).

2 If your server has only one power supply module installed, make sure that you turn off the

server, then unplug the power cord before continuing.

- OR If your server has two power supply modules installed, you do not need to turn off the

power to the server before continuing.

3 Press the retaining clip on the power supply to the left to release the power supply module

from the chassis.

4 Pull the power supply module straight out of the server with the handle. It may take

considerable force to remove.

5 Insert the new power supply module into the server, with the retaining clip on the right,

until it locks into place.

6 Reconnect the AC power cord for the new power supply module.

Re placing the po wer distribution boar d

To replace the power distribution board:

1 Follow the instruc tions in “Prev enting static elect ricity disc harge” on page28. Make sure that

you turn off the serv er, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page29. 3 Remove the power supply modules by following the instructions in “Replacing a power

supply module” on page 45.

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4 Remove the power distribution board cover (1) by pulling it out of the chassis.

5 Disconnect the main power, CPU power, backplane power, I

cables. See “S y stem board ” on page4 for the location of the connect ors on the sy stem board.

C power, and midplane power

6 Remove the screw (2) holding the power board into the chassis, then press down the tab

(3) and move the pow er distribution board aw a y from t he side of the cha ssis (4) to disengage the locking tabs and lift it out of the chassis (5).

7 Align the new power distribution board with the stand-off and locking tabs on the chassis,

then place it on the stand-offs and slide it toward the side of the chassis until the tab clicks into place.

8 Replace the screw you previously removed. 9 Reconnect the power cables. See “S yst em board” on page4 for the location of the connec tors

on the system board.

10 Reinstall the power supply modules by following the instructions in “Replacing a power

supply module” on page 45.

11 Follow the instructions in “Closing the server case” on page 30 .

Re placing the po wer cage

To replace the power cage:

1 Follow the instruc tions in “Pr ev enting static electr icity disc harge” on page28. Make sure that

you turn off the serv er, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page29. 3 Remove the power supply modules by following the instructions in “Replacing a power

supply module” on page 45.

4 Remove the power distribution board by following the instructions in “Replacing the

hot-swap backplanes” on page 48.

CHAPTER 4: Installing Components

5 Remove the screws (3) ho lding the power cage in the chassi s.

6 Slide the power cage (4) toward the front of the chassis to disengage the locking tabs, then

lift the power cage out of the chassis.

7 Place the new power cage into the chassis, aligning the cage with the locking tabs in the

chassis, t hen slide t he po w er cage t o w ar d t he bac k of the chassis to engage t he locking tabs.

8 Replace the screws you previously removed. 9 Replace the power distribution board by following the instructions in “Replacing the

hot-swap backplanes” on page 48.

10 Reinstall the power supply modules by following the instructions in “Replacing a power

supply module” on page 45.

11 Follow the instructions in “Closing the server case” on page 30 .

Re placing the hot -s wap bac kplanes

Caution

The hot-swap backplane is not hot-swappable. Before removing or replacing the backplane, you must first turn off the server and all peripheral devices attached to the server, and remove the AC power cord(s) from the power supply or wall outlet.

To replace the hot-swap backplane:

1 Follow the instruc tions in “Prev enting static elect ricity disc harge” on page28. Make sure that

you turn off the serv er, then unplug the power cord(s) and all other cables connected to the server.

2 Unlock the bezel (if necessary) and remove it by pulling it straight off the front of the server. 3 Follow the instructions in “Opening the server case” on page29.

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4 Remove all of the hot-swap drive carriers from the server and make note of which bay you

remove each drive from. For instructions, see “Removing and installing a hard drive” on

page 33.

5 Remove the system fans and fan board by following the instructions in “Replacing system

fans ” on pag e 41.

6 Disconnect all cables from the backplane. 7 Loosen the thumbscrew (1) on the backplane, then slide the backplane (2) toward the right

(facing the back of the chassis) until it disengages the locking tabs and lift it out of the chassis.

Caution

Pressing or pulling on any components on the backplane could result in

damage to the backplane.

Caution

Make sure that you do not pinch, bind, or damage any cables as you install

the backplane.

8 Holding the new backplane by the edges only, align it with the locking tabs on the chassis,

then place it on the locki ng tabs and slid e it to the left until it stops.

9 Tighten the thumbscrew to secure the backplane. 10 Reconnect all cables to the backplane. 11 Replace the fan board and system fans by following the instructions in “Replacing system

fans ” on pag e 41.

12 Follow the instructions in “Closing the server case” on page 30. 13 Reinstall the hot-swap drives back into the server. Make sure that you install the drives into

the sa me bays yo u rem oved them from in Step 4. For instructions see “Removing and

installing a hard drive” on page33.

14 Replace the bezel by snapping it into place on the front of the server.

CHAPTER 4: Installing Components

Re placing the R OMB batt ery pack f or the mezzanine RAID card

Warning

Danger of explosion if the battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of or recycle used batteries by taking them to a hazardous waste facility. Follow all local regulations for correct battery disposal.

To replace the ROMB battery pack for the mezzanine RAID card:

1 Follow the instruc tions in “Prev enting static elect ricity disc harge” on page28. Make sure that

you turn off the serv er, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page29. 3 Press the release handle (1), then slide the ROMB battery pack for the mezzanine RAID card

(2) toward the back of the chassis to release it from the locking tabs and lift it out of the chassis (3).

4 Ali gn the hol es i n th e b otto m of th e new ROM B b atter y pac k for the mez zan in e R AI D c ard

(1) with the locking tabs in the chassis, then press it into place in the chassis.

5 Slide the ROMB battery pack for the mezzanine RAID card (2) toward the front of the chassis

until it clicks into place.

6 Follow the instructions in “Closing the server case” on pa ge 30.

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Installing and remo ving an optional mezz anine board

For information on installing and removing the optional mezzanine board, refer to the Mezzanine Board User Guide.

Re placing the CMO S batt ery

Warning

Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of or recycle used batteries by taking them to a hazardous waste facility. Follow all local regulations for correct battery disposal.

If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off the server, replace the CMOS battery with an equivalent battery.

To replace the battery:

1 Print the appendix for “BIOS Settings” on page89 in this guide. 2 Restart y our server, then press F2 at any time after you s ee the LEDs on your keyboard fla sh

or turn off. The BIOS Setup utility opens.

3 Record the BIOS settings on your printout, then close the utility. 4 Turn off your server, then follow the instructions in “Preventing static electricity discharge”

on page 28.

5 Follow the instructions in “Opening the server case” on page29. 6 Locate the old battery on the system board and note its orientation. You will nee d to install

the new batter y the sam e way.

7 Push the battery retention clip away from the battery until the battery lifts up, then remove

the old battery. You can use a screwdriver to help lift the battery.

8 Make sure that the positive (+) side of the new battery is facing the correct direction, then

press the new battery into the socket until it snaps into place.

9 Follow the instructions in “Closing the server case” on pa ge 30.

CHAPTER 4: Installing Components

10 Turn on your s erver, then press F2 at any time af t er y ou s ee th e LEDs on y our key board fla sh

or turn off. The BIOS Setup utility opens.

11 Restore any BIOS settings that you wrote down in Step 3. 12 Save all your settings and close the BIOS Setup utility.

Re placing the contr ol panel

Caution

Your server must be opera ted with a control p anel mo dule in pla ce.

To replace the control panel:

1 Follow the instruc tions in “Prev enting static elect ricity disc harge” on page28. Make sure that

you turn off the serv er, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page29. 3 Unlock the bezel (if necessary) and remove it by pulling it straight out from the front of the

chassis.

4 Disconnect the cables from the control panel. 5 Push the retaining clips (1) to the open position, then slide the control panel (2) back from

the fro nt of the ser ve r to dis en ga ge i t fro m t he l oc kin g t abs an d re move it .

6 Holding the new control panel by the edges, align it with the locking tabs, then place it on

the tabs an d slide it toward the front of the chassis.

7 Push the retaining tabs to t he clo sed po sition t o hold the contr ol panel in place in the chas sis. 8 Connect the cables that you previously removed. 9 Follow the instructions in “Closing the server case” on pa ge 30.

10 Replace the bezel by snapping it into place on the front of the server.

Re placing the s yst em board

To replace the system board:

1 Follow the instruc tions in “Prev enting static elect ricity disc harge” on page28. Make sure that

you turn off the serv er, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page29.

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3 Remove the system fans and fan cage by following the instructions in “Replacing system

fans ” on pag e 41.

4 Remove the PCI riser assembly by following the instructions in “Installing and removing PCI

expansion cards” on page39.

5 Remove the memory modules by following the instructions in “Installing memory” on

page 36.

6 Remove the heat sinks and processors by following the instructions in “Replacing or adding

a processor” on page43.

7 Disconnect all cable s f rom t he sy st em boar d, noting t heir locations an d orienta tion. (You will

reconnect the cables after you install the new board.)

8 Loosen the two thumbscrews (1) that secure the system boa rd to the ser ver.

9 Slide the system board toward the back of the server until it is free of the eight retaining

standoffs ( 2) , then lift the b oard from the chassis.

10 Place the old system board in a static-free bag for storage. 11 Insert the new sy st em board int o the c has sis, aligned wit h the e ight re taining standoff s, then

slide the board toward the front of the case so the board is held by the standoffs.

CHAPTER 4: Installing Components

12 Tighten the two system board thumbscrews you loosened in Step8. 13 Connect the cables you removed in Step 7 14 Install the memo ry by following the instructions in “Installing memory” on page 36. 15 Install the processor and heatsink by following the instructions in “Replacing or adding a

processor” on page 43.

16 Reinstall the PCI riser assembly by following the instructions in “Installing and removing PCI

expansion cards” on page39.

17 Reinstall the system fans and fan cage by following the instructions in “Replacing system

fans ” on pag e 41.

18 Follow the instructions in “Closing the server case” on page 30. 19 Turn on your server, then press F2 at any time af ter you see the LEDs on your keyboard flash

or turn off. The BIOS Setup utility opens.

20 Check BIOS settings to make sure that they detect the server’s new hardware, then save your

changes (if any) and close the BIOS Setup utility.

21 If your server does not start after installing the new system board, contact Gateway

Customer Care. For more informatio n, see “Getting Help” on page 8.

CHAPTER 5

Using the BIOS Setup Utility

• Opening the BIOS Setup utility

• Updating the BIOS

• Recovering the BIOS

• Resetting the BIOS

• Updating and recov ering the BMC

CHAPTER 5: Using the BIOS Setup Util ity

Opening the BIO S Setup utility

The BIOS Setup utility stores basic settings for your server. These settings include basic hardware configuration, resource settings, and password security. These settings are stored and saved even when the power is off.

Caution

The options in the BIOS Setup utility have been set at the factory for optimal

performance. Changes to these settings will affect the performance of your server.

Before changing any settings, write them down in case you need to restore them later. You can record the settings on a printout of this guide’s appendix for “BIOS Settings”

on page89.

To open the BIOS Setup utility:

1 Restart your server, then press F2 at any time after you see the LEDs on your keyboard

flash or turn off. The BIOS Setup utility opens. When you select menu items, the Item Specific Help box on the right side of the screen

displays specific information about the selection. The command bar across the bottom of the screen shows the keys you press to access help, navigate through the menus, and perform other tasks.

2 Select one of these menus:

• Main gives you access to basi c informatio n and setti ngs related to your server ’s

hardware and configuration.

• Advanced gives you access to information and settings for PCI, peripheral devices,

memory, and the chipset.

• Boot gives you access to information and settings for startup features and startup

sequences.

• Security gives you a ccess to settings re lated to system ac cess passwords. For m ore

information, see “Server security” on page22.

• Server gives you access to settings for system management, console redirection, event

log configuration, and fault-resilient boot settings.

• Exit gives you access to options for closing the BIOS Setup utility.

Updating the BIO S

If you need a new version of the BIOS, you can download the BIOS update from Gateway, then install the new version from a diskette. Read the BIOS release note for the update you are downloading to determine if the boot block requires updating as well.

To u p d at e t he B I O S:

1 Print the appendix for “BIOS Settings” on page89. 2 Restart your server, then press F2 at any time after you see the LEDs on your keyboard

flash or turn off.

3 Record any custom BIOS settings on your printout. 4 Down loa d th e B IOS up da te fi les from support.gateway.com. 5 Follow the instructions on the Web site or the readme.txt file in the downloaded zip file to

update the BIOS.

6 After you have updated the BIOS, restart your server and load the default BIOS values. 7 Enter any custom BIOS settings you recorded in Step3, then save your changes and close

the BIOS Setup ut ility.

Re cov ering the BIOS

If you encounter a problem while you are updating the BIOS, such as a power outage, the BIOS update may not be successful. If the sy stem continues t o try to boot fr om the new, corrupted BIO S, you can manually recover the old BIOS so you can try another update.

Important

This m eth od doe s n o t wo rk if the keybo ard is co nne cted thro ug h th e K VM sw itch.

To recover the old BIOS:

1 Insert a diskette, CD or DVD, or a bootable USB “disk-on-key” containing the AMIBOOT.ROM

file.

2 Turn on or restart the server. Press and hold CTRL+HOME during power up until the recovery

process begins (the server beeps). The process is complete when you see a message on the screen.

3 Remove the diskette, the CD or DVD, or the bootable USB “disk-on-key.” 4 Restart the server. The old BIOS is recovered.

To manually recover the BIOS:

1 Follow the instruc tions in “Pr ev enting static electr icity disc harge” on page28. Make sure that

you turn off the serv er, then unplug the power cord(s) and all other cables connected to the server.

www.gateway.com

Caution

Moving the jumper while the power is on can damage your server. Always turn off the server and unplug the power cords and all other cables before changing the ju mp er.

2 Follow the instructions in “Opening the server case” on page29. 3 Remove the jumper across pins 1-2 of header J3-E, then place the jumper across pins 2-3.

4 Follow the instructions in “Closing the server case” on pa ge 30. 5 Insert a bootable USB “disk-on-key” containing a valid BIOS image into a USB port. 6 Reconnect the power cords and turn on the server. The BIOS recovery is initiated. 7 Wait until the BIOS recovery is completed. The process may take up to 5 minutes. 8 Remove the bootable USB “disk-on-key.” 9 Turn off the server, then disconnect the power cords and all other cables connected to the

server.

10 Follow the instructions in “Opening the server case” on page 29. 11 Place the jumper back onto pins 1-2.

CHAPTER 5: Using the BIOS Setup Util ity

12 Follow the instructions in “Closing the server case” on page 30. 13 P lug in th e AC p owe r c ord s a nd tu rn o n th e s er ver, th en v eri fy tha t th e re cove ry was

successful.

Resetting the BIOS

You can use t wo me th o d s to cl e ar a l l BI OS S et u p sett i n gs a nd retur n them to t h e fa cto r y de fau l t s :

• Press the powe r a nd reset bu tton s o n th e fro nt of the ser ver.

• Move the Clear CMOS jumper on the system board.

To reset the BIOS using the power and reset buttons:

1 Print the appendix for “BIOS Settings” on page89 in this guide. 2 Restart your server, then press F2 at any time after you see the LEDs on your keyboard

flash or turn off. The BIOS Setup utility opens.

3 Record any custom BIOS settings on your printout. 4 Press the reset button and hold it down for four seconds or more, then press the power

button while continuing to hold down the reset button.

5 Rele ase bo th b utton s a t t he sam e t ime . The BI OS i s re set.

To reset the BIOS using the system board jumper:

1 Print the appendix for “BIOS Settings” on page89 in this guide. 2 Restart your server, then press F2 at any time after you see the LEDs on your keyboard

flash or turn off. The BIOS Setup utility opens.

3 Record any custom BIOS settings on your printout. 4 Follow the instruc tions in “Prev enting static elect ricity disc harge” on page28. Make sure that

you turn off the serv er, then unplug the power cord(s) and all other cables connected to the server.

5 Follow the instructions in “Opening the server case” on page29. 6 Remove the jumper across pins 1-2 of header J3-B, then place the jumper across pins 2-3.

Caution

Moving the jumper while the power is on can damage your server. Always turn off the serv er and unplu g t he power co rd s and al l ot her c ables bef ore changing the ju mp er.

7 Follow the instructions in “Closing the server case” on pa ge 30. 8 Reconnect the power cords and turn on the server. The BIOS is reset. 9 Turn off the server, then disconnect the power cords and all other cables connected to the

server.

10 Follow the instructions in “Opening the server case” on page 29. 11 Place the jumper back onto pins 1-2. 12 Follow the instructions in “Closing the server case” on page 30.

Resetting BIOS passwords

To reset BIOS passwords, you must either reset and clear all BIOS settings, or use the Clear Password jumper. To reset all BIOS settings, follow the instructions in “Resetting the BIOS ” on

page 58.

To clear the BIOS password(s):

1 Follow the instruc tions in “Pr ev enting static electr icity disc harge” on page28. Make sure that

you turn off the serv er, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page29. 3 Remove the jumper across pins1-2 of header J3-A, then place the jumper across pins 2-3.

www.gateway.com

Caution

Moving the jumper while the power is on can damage your server. Always turn off the server and unplug the power cords and all other cables before changing the ju mp er.

4 Follow the instructions in “Closing the server case” on pa ge 30. 5 Reconnect the power cords and turn on the server. The BIOS password(s) is cleared. 6 Turn off the server, then disconnect the power cords and all other cables connected to the

server.

7 Follow the instructions in “Opening the server case” on page29. 8 Place the jumper back onto pins 1-2. 9 Follow the instructions in “Closing the server case” on pa ge 30.

CHAPTER 5: Using the BIOS Setup Util ity

Updating and reco vering t he BMC

Updating the BMC fir mw are

To u p d at e t he B M C fi r m wa r e:

1 Down loa d the BMC firmwar e zip fil e from support.gateway.com. 2 Read the release notes for the firmware update. 3 Follow the instructions on the Web site or in the readme.txt file in the downloaded zip file

to update the firmware.

4 When th e BM C u pd ate i s c om pl ete, reb oo t yo ur s er ver.

Recovering the BMC

If you encounter a problem while you are updating the BMC, such as a power outage, the BMC update may not be successful. If this occurs, you may need to recover the old BMC.

Important

This m eth od doe s n o t wo rk if the keybo ard is co nne cted thro ug h th e K VM sw itch.

To manually recover the BMC:

1 Follow the instruc tions in “Prev enting static elect ricity disc harge” on page28. Make sure that

you turn off the serv er, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page29.

Caution

Moving the jumper while the power is on can damage your server. Always turn off the serv er and unplu g t he power co rd s and al l ot her c ables bef ore changing the ju mp er.

3 Remove the jumper across pins 1-2 of header J3-F, then place the jumper across pins 2-3.

4 Follow the instructions in “Closing the server case” on pa ge 30. 5 Update the BMC firmware by following Steps 1 through 4 in “To update the BMC firmware:”

on page 60.

6 Follow the instructions in “Opening the server case” on page29. 7 Remove the jumper from pins 2-3 and replace the jumper back onto pins 1-2.

www.gateway.com

8 Follow the instructions in “Closing the server case” on pa ge 30. 9 Plug in the AC power cords and turn on the server for normal use.

CHAPTER 5: Using the BIOS Setup Util ity

• T elephone support

• T utor ing and training

• Safe ty guidelines

• Error messages

• Troubleshooting

CHAPTER 6

Troubleshooting

CHAPTER 6: Troubleshooting

T elephone suppor t

Befor e calling Gate wa y C ust omer Care

If you have a technical problem with your server, follow these recommendations before contacting Gateway Customer Care:

• Make sure that your server is connected correctly to a grounded ACoutlet that is supplying

power.

• If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure

that all cables are plugged in securely and plugged into the correct port or jack.

• If you have recently installed hardware or software, make sure that you have installed it

following the instr uctions pr ov ided with it. If y ou did not purcha se the hard wa re or sof twar e from Gateway, see the manufacturer’s documentation and technical support resources.

• If you have “how to” questions about using a program, see:

• The program’s online Help

• The program’s documentation

• Your operating system’s documentation

• The so ftwa re o r h ard ware m an ufact ure r ’s Web si te

• See “Troubleshooting” on page 69.

• Have your client ID, serial number (usually located on the back of your server case), and

order number available, along with a detailed description of your issue, including the exact text of any error messages, and the steps you have taken.

• Make sure that your server is nearby at the time of your call. The technician may have you

follow appropriate troubleshooting steps.

• Consider using Gateway’s online technical support. Gateway’s Web site has FAQs, tips, and

other technical help. You can also use the Web site to e-mail Customer Care. For more information, visit Gateway’s Customer Care Web site at support.gateway.com

T elephone sup port

Gateway offers a wide range of customer service, technical support, and information services.

T elephone nu mbers

You can access the following services through your telephone to get answers to your questions:

Resource Service description How to reac h

Gateway’s fee-based software tutorial service

Gateway Customer Care

Sales, accounting, and warranty

Get tutorial assistance for software issues. 800-229-1103( charged to your

Talk to a Gateway Customer Care representative about a non-tutorial technical support question.

Get information about available systems, pricing, orders, billing statements, warranty service, or other non- technical i ssues.

credit ca rd)

877-485-1464 (US) (say the word “Server”) 800-846-3609( Canada and Puerto Rico) 605-232-2191 (all other countries)

800-846-2000(US) 888-888-2037 (Canada)

T ut oring and training

Gateway's Customer Care professionals cannot provide hardware and software training. Instead, Gateway recommends the following training resources.

Resource Service description For more information

www.gateway.com

Gateway Learning Libraries

Saf ety guideline s

While troublesh ooting your server, follow these safety guidelines:

• Never remove the top panel while your server is turned on and while the modem cable

and the power cords are connected.

• Do not attempt to open the monitor. To do so is extremely dangerous. Even if the power

is disconnected, energy stored in the monit or components can be dangerous. Also, opening the monitor void s its warrant y.

• Make sure that you are grounded correctly before opening the server. For more information

about preventing damage fr om static electr icity, see “Preventing static ele ctr ic ity dis ch arge”

on page 28.

• After yo u c om ple te a ny ma in tena nc e t ask whe re you h ave to op en the s er ver case, make

sure that you close the case and reconnect all cables before you restart your server.

Warning

To avoid bodily injury, do not attempt to troubleshoot your server problem if:

- The power cords or plugs are damaged

- Liquid has been spilled into your server

- Your server was dropped

- The case was damaged Instead, unplug your server and contact a qualified computer technician.

A varie ty of c ours e s and tu t or ials are av ail able on CD. Select from several easy-to-use learning libraries.

www.gateway.com/training

Err or mess ages

These messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a file to a write-protected diskette. Some messages, however, may indicate a problem that requires further troubleshooting.

Memory messages

Gate20 Error

The BIOS is unable to corr ec tly contr ol the sy st em board’ s Gat e A20 function, whic h controls acce ss of memory over 1 MB. This may indicate a problem with the system board.

Multi-Bit ECC Error

This message will only occur on systems using ECC enabled memory modules. ECC memory has the ability to correct single-bit errors that may occur from faulty memory modules.

A multiple-bit corruption of memory has occurred and the ECC memory algorithm cannot correct it. This may indicate a defective memory module.

CHAPTER 6: Troubleshooting

Boot messages

Boot Failure ...

This i s a g ene ric me s sa ge i ndi cati ng t h e BI OS cou ld not boot f rom a partic ular de vice . T his mes sage is usually followed by other information concerning the device.

Invalid Boot Diskette

A diskette was found in the drive, but it is not configured as a bootable diskette.

Drive Not Ready

The BIOS was unable to access the drive because it indicated it was not ready for data transfer. This is often reported by drives when no media is present.

A: Drive Error

The BIOS attempted to configure the A: drive during POST, but was unable to correctly configure the device. This may be due to a bad cable or faulty diskette drive.

Insert BOOT diskette in A:

The BIOS attempted to boot from the A: drive, but could not find a correct boot diskette.

Reboot and Select proper Boot device or Insert Boot Media in selected Boot device

BIOS could not find a bootable device in the system and/or removable media drive does not contain media.

NO ROM BASIC

This message occurs on some systems when no bootable device can be detected.

Storage Device messages

Primary Master Hard Disk Error

The IDE/ATAPI device configured as Primary Master could not be correctly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

Primary Slave Hard Disk Error

The IDE/ATAPI device configured as Primary Slave could not be correctly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

Secondary Master Hard Disk Error

The IDE/ATAPI device configured as Secondary Master could not be correctly initialized by the BIOS. This message is typicall y display ed when the BIOS is trying t o det ect and configure IDE/ATAPI devices in POST.

Secondary Slave Hard Disk Error

The IDE/ATAPI device configured as Secondary Slave could not be correctly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

Primary Master Drive - ATAPI Incompatible

The IDE/ATAPI device configured as Primary Master failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

Primary Slave Drive - ATAPI Incompatible

The IDE/ATAPI device configured as Primary Slave failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

www.gateway.com

Secondary Master Drive - ATAPI Incompatible

The IDE/ATAPI device configured as Secondary Master failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

Secondary Slave Drive - ATAPI Incompatible

The IDE/ATAPI device configured as Secondary Slave failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

S.M.A.R.T. Capable but Command Failed

The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command transaction failed. This message ca n be re ported by an ATA PI device usi ng the S.M. A.R. T. error reportin g stan dard.

S.M.A.R.T. failure messages may indicate the need to replace the hard disk.

S.M.A.R.T. Command Failed

The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command transaction failed. This message ca n be re ported by an ATA PI device usi ng the S.M. A.R. T. error reportin g stan dard.

S.M.A.R.T. failure messages may indicate the need to replace the hard disk.

S.M.A.R.T. Status BAD, Backup and Replace

A S.M.A.R.T. capable hard disk sends this message when it detects an imminent failure. This message ca n be re ported by an ATA PI device usi ng the S.M. A.R. T. error reportin g stan dard.

S.M.A.R.T. failure messages may indicate the need to replace the hard disk.

S.M.A.R.T. Capable and Status BAD

A S.M.A.R.T. capable hard disk sends this message when it detects an imminent failure. This message ca n be re ported by an ATA PI device usi ng the S.M. A.R. T. error reportin g stan dard.

S.M.A.R.T. failure messages may indicate the need to replace the hard disk.

Syst em configuration messages

DMA-2 Error

Error initializing secondary DMA controller. This is a fatal error, often indication a problem with system hardware.

DMA Controller Error

POST error while trying to initialize the DMA controller. This is a fatal error, often indication a problem with system hardware.

Checking NVRAM..Update Failed

BIOS could not write to the NVRAM block. This message appears when the FLASH part is write-protected or if there is no FLASH part (System uses a PROM or EPROM).

Microcode Error

BIOS could not find or load the CPU Microcode Update to the CPU. This message only applies to INTEL CPUs. The message is most likely to appear when a brand new CPU is installed in a system board with an outdated BIOS. In this case, the BIOS must be updated to include the Microcode Update for the new CPU.

NVRAM Checksum Bad, NVRAM Cleared

There was an err o r in while validating the NVRAM data. T his causes POST to clear the NVRAM dat a.

Resou rce Confl ict

More than one system device is trying to use the same non-shareable resources (Memory or I/O).

CHAPTER 6: Troubleshooting

NVRAM Ignored

The NVRAM data used to store Plug’n’Play (PnP) data was not used for system configuration in POST.

NVRAM Bad

The NVRAM data used to store Plug’n’Play (PnP) data was not used for system configuration in POST due to a data error.

Static Resource Conflict

Two or more Static Devices are trying to use the same resource space (usually Memory or I/O).

PCI I/O con flict

A PCI adapter generated an I/O resource conflict when configured by BIOS POST.

PCI ROM conflict

A PCI adapter generated an I/O resource conflict when configured by BIOS POST.

PCI IRQ confl ict

A PCI adapter generated an I/O resource conflict when configured by BIOS POST.

PCI IRQ routing table error

BIOS POST (DIM code) found a PCI device in the system but was unable to figure out how to route an IRQ to the device. Usually this error is causing by an incomplete description of the PCI Interrupt Rout ing of th e syste m.

Timer Error

Indicates an error while programming the count register of channel 2 of the 8254 timer. This may indicate a problem with system hardware.

Interrupt Controlle r-1 error

BIOS POST could not initialize the Master Interrupt Controller. This may indicate a problem with system hardware.

Interrupt Controlle r-2 error

BIOS POST could not initialize the Slave Interrupt Controller. This may indicate a problem with system hardware.

CMOS messages

CMOS Date/Time Not Set

The CMOS Date and/or Time are invalid. This error can be resolved by readjusting the system time in AMIBIOS Setup.

CMOS Battery Low

CMOS Ba tte r y i s l o w. Th is m es sag e us ua l ly i nd i c a tes th at th e C M OS ba tte r y n ee d s to be re p l ac e d . It could also appear when the user intentionally discharges the CMOS battery.

CMOS Setting s Wrong

CMOS settings are invalid. This error can be resolved by using AMIBIOS Setup.

CMOS Checks um Bad

CMOS contents failed the Checksum check. Indicates that the CMOS data has been changed by a program other than the BIOS or that the CMOS is not retaining its data due to malfunction. This error can typically be resolved by using AMIBIOS Setup.

Miscella neous me ssages

Keyboard Error

Keyboard is not present or the hardware is not responding when the keyboard controller is initialized.

Keyboard/Interface Error

Keyboard Controller failure. This may indicate a problem with system hardware.

System Halted

The system has been halted. A reset or power cycle is required to reboot the machine. This message appears after a fatal error has been detected.

Troubleshooting

First step s

Try these steps first be fore going to the following sectio ns:

Warning

To avoid bodily injury, do not attempt to troubleshoot your server problem if:

- The power cords or plugs are damaged

- Liquid has been spilled into your server

- Your server was dropped

- The case was damaged Instead, unplug your server and contact a qualified computer technician.

www.gateway.com

• Make sure that the power cords are connected to your server and an ACoutlet and that

the ACoutlet is supplying power.

• If you use a surge protector or a UPS, make sure that it is turned on and is rated to handle

the power required by your server.

• If you added or removed server components before the problem started, review the

installation procedures you performed and make sure that you followed each instruction. You may need to remove the device, uninstall the device’s software, then reinstall the device.

• If an error message appears on the screen, write down the exact message before calling

Gateway Customer Care. For instructions, see “Telephone support” on page64.

• Restart your server, then press F2 at any time after you see the LEDs on your keyboard

flash or turn off. Check your configuration settings.

• When diagnosing problems, press the non-maska ble interrupt (NMI) butt on to put the server

into a halt state. For the location of the button, see “Control panel” on page 2.

• If an error occurs in a program, see its documentation or online help.

Batt ery replac ement

If you have problems after installing a new CMOS battery, try each of the following items, closing the case and restarting the server after each try:

Warning

To avoid bodily injury, do not attempt to troubleshoot your server problem if:

- The power cords or plugs are damaged

- Liquid has been spilled into your server

- Your server was dropped

- The case was damaged Instead, unplug your server and contact a qualified computer technician.

• Restart your server, then press F2 at any time after you see the LEDs on your keyboard

flash or turn off. Correct any discrepan cies.

Beep codes

Beeps Description Troubleshooting steps

CHAPTER 6: Troubleshooting

• Remov e th e t op panel b y f ollo win g the instr uc tions in “ Ope ning t he s erv e r ca s e” on pa ge29,

then make sure that all cables inside the case are attached securely. Also, make sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins.

• If you have the correct test equipment, make sure that the new battery has power. Although

unlikely, your new battery may be defective.

Whenever a recoverable error occurs during the power-on self-test (POST), the BIOS displays an error message that describes the problem. The BIOS also sounds a beep code (one long tone follow ed by two short tones) during POST if the video configuration fails (a faulty video controller) or if an expansion card is not functioning correctly. One short beep indicates the BIOS will boot the operating system. No error found.

A PCI expansion card (for example, a RAID controller) can also issue audible errors by itself, usu ally consisting of one long tone followed by a series of short tones. For more information on the beep codes issued, check the documentation for that device.

The following table shows POST error beep codes. Prior to system video initialization, BIOS uses these codes to inform you of e rror co nditio ns.

1 Memory refresh timer error Reseat the memory modul es or replace with

2 Parity error in the first 64KB of memory. Same as for 1 beep. 3 Ba se memo ry read /write test error Sa me as for 1 beep. 4 System board timer not operational. Possible system board malfunction. To eliminate

5 A processor on the system board generated an

error.

6 The keyboard controller (8042) may be

defective. The BIOS cannot switch to Protected mode.

7 G eneral excepti on erro r (processor excepti on

error).

modules you know are good.

the possibility of an add in-card problem, remove all expansion cards. If the beep code occurs even when all expansion cards have been removed, the system board is at fault. If the beep code does not occur when the expansion cards have been r e moved, one of the cards is causing the problem. Install the cards one at a time until the problem happens again. When the b eep c ode ret urns, t he most recent card you installed is at fault.

Remove one of the processors if t wo are installed, then try a known good processor in the first socket. Same as for 4 beeps.

Remove the keyboard to see if the error goes away. If it does, try a known good keyboard. Same as for 4 beeps.

Same as for 5 beeps

8 Display memory error (system video adapter). If the system video adapter is an add-in card,

9 The ROM checksum value does not match the

value encoded in the BIOS. 10 The shutdown register for CMOS RAM failed. Same as for 4 beeps. 11 The cache memory test failed. Same as for 4 beeps.

replace or reseat the vid e o a d apter. If the video adapter is integrated into the system board, the board may be faulty. Try using an add-in card.

Same as for 4 beeps.

LED inf ormation

See the following table for a description of this server’s LEDs and the information they provide:

LED Name Function Location Color Description

www.gateway.com

ID Aid in server

System Fault Visible fault

Hard drive tray LEDs

NIC status LEDs Identify NIC states Control panel and

identification

warning

Indicate drive status and activity

Control panel and back of system board

Control panel Red Off - System normal

On each hard drive tray

back I/O panel RJ-45 connectors

Yellow (front) Blue (back)

Blue or red Blue (On) - Hard drive present

Blue (front)

Green/ Orange (back)

On - Server identification enabled

Blinking - Non-critical system fault On - Critical system fault (system ne eds to be shu t dow n and serviced)

Blue (Blinking) - Hard drive activity Red (On) - Hard drive fault Red (Blinking) - Hard drive rebuilding Off - No hard drive access

Blue (On) - Link Blue (Blink) - Activity Off - No link

Power LE D Identify t he p o w e r

state of the system

AC power LED Identif y power

supply fault

Control panel Blue Off - Power is off

Power su pp ly module

Green or Orange

Blinking - Power saving state (S1, S3, or S4) On - Power is on

Diagnostic LEDs

This system board provides a set of eight diagnostic (Port 80) LEDs. If you are troubleshooting your system, these LEDs can help you determine where errors are taking place.

If you are experiencing problems with your server, open the case and check these LEDs (CR8 to CR15) on the system board, then check the tables on the following pages to determine the problem.

The locatio n of Port 80 L EDs is s hown in the followin g illustra tion:

CHAPTER 6: Troubleshooting

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The eight diagnostic LEDs are divided into two groups. LEDs from CR15-CR12 comprise one group, and LEDs from CR11-CR8 comprise the other group. The two groups represent the two digits of the hex code. The CR15-CR12 group stands for the first digit and the CR11-CR8 group stands for the second .

CR15

CR14

CR13 CR12 CR11 CR10 CR9

CR8

In determining the code, Off = 0 and On = 1. Based on this, you can determine the corresponding hex code. Then, by checking “POST code checkpoints” on page 73, “Bootblock initialization code checkpoints” on page76, “Bootblock recovery code checkpoints” on page76, “DIM code checkpoints” on page 77, and “ACPI runtime checkpoints” on page 78, you can find out where an error is takin g place.

For example, if a hex code of 0B is indicated, you can detemine that the server cannot detect the PS/2 mouse. You can then take measures, such as reinserting the mouse, to solve the problem.

All LEDs are cleared and restored to normal status after the server is power cycled.

POST code checkpoints

The following table shows the checkpoints, LED codes, and task description of events that may occur during the POST portion of the BIOS:

Check point

03 Disable NMI, Parity, video for EGA, and DMA controllers. Initialize BIOS, POST,

04 Check CMOS diagnostic byte to determine if battery power is OK and CMOS

05 I nitia lize the inte rrupt co ntrolle r in h ardware (ge nerally PIC ) and interrupt vector

Description

Runtime data area. Also initialize BIOS modules on POST entry and GPNV area. Initialized CMOS as mentioned in the Kernel Variable “wCMOSFlags.”

checksum is OK. Verify CMOS checksum manually by reading storage area. If the CMOS checksum is bad, update CMOS with power-on default values and clear passwords. Initial ize status regis ter A. Initialize data variables that are based on CMOS setup questions. Initialize both the 8259 compat ibl e PICs i n the system.

table.

CHAPTER 6: Troubleshooting

Check

Description

point

06 Do R/W test to CH-2 count reg. Initialize CH-0 as system timer. Install the

08 Initialize the CPU. The BAT test is being done on KBC. The keyboard controller

C0 Ea rly CPU Init S tart — D isable Ca che - Init Local APIC C1 Set up boot strap processor information. C2 Set up boot strap processor for POST. C5 Enumerate and set up application processors. C6 Re-enable cache for boot strap processor. C7 Early CPU In it Exi t. 0A Initialize the 8042 compatible keyboard controller. 0B Detect the presence of PS/2 mouse. 0C Detect the presence of keyboard in KBC port. 0E Testing and initialization of different input devices. Also, update the Kernel

POSTINT1Ch handler. E nable IRQ-0 in PIC for system timer interrupt. Trap INT1Ch vector to “POSTINT1ChHandlerBlock.”

command byte is being programmed after Auto detection of KB/MS using AMI KB-5.

Variables. Trap the INT09h vector, so that the POST INT09h handler gets control for IRQ1.

Uncompress all available language, BIOS logo, and Silent logo modules. 13 Early POST initialization of chipset registers. 24 Uncompress and initialize any platform specific BIOS modules. 30 Initialize System Management Interrupt. 2A Initialize different devices through DI M.

2C Initialize different devices. Detects and initializes the video adapter installed in the

2E I nitialize all the output devices. 31 Allocate memory for ADM module and uncompress it. Give control to ADM module

33 Initialize the silent boot module. Set the window for displaying text information. 37 Displaying sign-on message, CPU information, setup key message, and any

38 Initialize different devices through DIM. See “DIM code checkpoints” on page77 for

39 Initialize DMAC-1 and DMAC-2. 3A Initialize RTC date/time. 3B Test for total memory installed in the system. Also, press DEL or ESC keys to limit

See “DIM code checkpoints” on page 77 for more information.

system that has optional ROMs.

for initialization. Initialize language and font modules for ADM. Activate ADM

module.

OEM-specific informatio n.

more informati on.

memory test. Display total memory in the system.

3C Mid-POST initialization of chipset registers.

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Check

Description

point

40 Detect different devices (parallel ports, serial ports, and coprocessor in CPU, and so

50 Programming the memory hole or any kind of implementation that needs an

52 Updates CMOS memory size from memory found in memory test. Allocates memory

60 Initialize NUM-LOCK status and programs the KBD typematic rate. 75 Initialize Int-13 and prepare for IPL detection. 78 Initialize IPL devices controlled by BIOS and option ROMs. 7A Initialize remaining option ROMs. 7C Generate and write contents of ESCD in NVRam. 84 Log errors e ncounte red duri ng POST. 85 Display error to the user and gets the user response to error. 87 Execute BIOS setup if needed/requested. 8C Late POST initialization of chipset registers. 8D Build ACPI tables (if ACPI is supported).

on) successfully installed in the system and update the BDA, EBDA, and so on.

adjustment in system RAM size, if needed.

for Extended BIOS Data Area from base memory.

8E Program the peripheral parameters. Enable/disable NMI as selected. 90 Late POST initialization of system management interrupt. A0 Check boot password if installed. A1 Clean-up work needed before booting to operating system. A2 T ake care of runtime image preparation for diff er ent BIOS modules. Fill the f ree ar ea

A4 Initialize runtime language module. A7 Display the system configuration screen, if enabled. Initialize the CPUs before boot,

A8 Prepare CPU for operating system boot, including final MTRR values. A9 Wait for user input at config display, if needed. AA Uninstall POST INT1Ch vector and INT09h vector. De-initializes the ADM module. AB Prepare BBS in Int 19 boot. AC End of POST initialization of chipset registers. B1 Save system context for ACPI. 00 Pass control to OS Loader (typically INT19h) .

in F000h segment with 0FFh. Initializes the Microsoft® IRQ Routing Table. Prepares the runtime language module. Disables the system configuration display, if needed.

including the programming of the MTRRs.

CHAPTER 6: Troubleshooting

Bootblock initialization code checkpoints

The Bootblock initialization code sets up the chipset, memory, and other components before system memory is available. The following table provides the diagnostic LED code for these checkpoints and describes the type of checkpoints that may occur during the bootblock initialization:

Check

Description

point

Before D1h

D1 Perform keyboard controlle r BAT test. Check if waking up from power manageme nt

D0 Go to flat mode with 4GB limit and GA20 enabled. Verify the bootblock checksum. D2 Disable CACHE before memory detection. Execute full memory sizing module. Verify

D3 If memory sizing modu le not executed, start memo ry r efresh and do me m ory si z ing

D4 Test base 512 KB memory. Adjust policies and cache first 8MB. Set stack. D5 Bootblock code is copied from ROM to lower system memory and control is given

D6 Both key sequence and OEM-specific method is checked to determine if BIOS

D7 Restore CPUID value back into register. The Bootbl ock-Runtime interface module is

Early c hi p s et initializat io n is do ne. Early sup er I/O initialization is done, including RT C and keyboard controller. NMI is disabled.

suspend state. Save power-on CPUID value in scratch CMOS.

that flat mode is enabled.

in Bootblock code. Do additional chipset initialization. Re-enable CACHE. Verify that flat mode is enabled.

to it. BIOS now executes out of RAM.

recovery is forced. Main BIOS checksum is tested. If BIOS recovery is necessary, control flows to checkpoint E0. See Bootblock Recovery Code Checkpoints section of document for more information.

moved to system memory and control is given to it. Determine whether to execute serial flash.

D8 The Runtime module is uncompressed into memory. CPUID information is stored in

D9 Store the Uncompressed pointer for future use in PMM. Copying Main BIOS into

DA Restore CPUID value back into register. Give control to BIOS POST

memory.

memory. Leaves all RAM below 1MB Read-Write, including E000 and F000 shadow areas, but closing SMRAM.

(ExecutePOSTKernel). See “POST code checkpoints” on page73 for more information.

Bootblock recov ery code checkpoints

The bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs to occur because the user has forced the update or the BIOS checksum is corrupt. The following table provides the diagnostic LED codes for these checkpoints and describes the type of checkpoints that may occur during the Bootblock recovery portion of the BIOS:

Check point

E0 Initialize the floppy controller in the super I/O. Some interrupt vectors are initialized.

E9 Set up floppy c ontro ller and d ata . Attempt to read from flop py. EA Enable ATAPI hardware. Attempt to read from ARMD and ATAPI CDROM.

Description

DMA controller is initialized. 8259 interrupt controller is initialized. L1 cache is enabled.

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Check

Description

point

EB Disab le ATAPI hardwa re. J um p b ack to ch eck po int E9. EF Read error occurred on media. Jump back to checkpoint EB. E9 or EADetermine information about root directory of recovery media.

F0 Search for pre-defin ed recovery fi le name i n root di rectory. F1 Recovery file not found. F2 Start reading FAT table and analyze FAT to find the clusters occupied by the recovery

F3 Start reading the recovery file cluster by cluster. F5 Disable L1 cache. FA Check the validity of the recovery file configuration to the current configuration of

FB Make flash write-enabled through chipset and OEM-specific method. Detect correct

F4 The recovery file size does not equal the found flash part size. FC Erase the flash p art.

file.

the flash part.

flash part . Verify that the found fl ash pa rt size eq uals th e rec overy fil e size.

FD Pro gram th e flash part. FF The flash has been updated succ essfully. Make flash write-disabled. Di sable ATAPI

hardware. Restore CPUID value back into register. Give control to F000 ROM at F000:FFF0h.

DIM code checkpoints

The Device Initialization Manager (DIM) gets control at various times during BIOS POST to initialize different system buse s. The following table descri bes t he main checkpoints wher e the DIM module is accessed.

Checkpoint Description

2A Initializ e dif ferent bu se s and p erform t he followin g functions:

38 Initialize different buses and perform the following functions:

■

Reset , Dete ct, and Dis able (func tion 0) — Disable s all de v ice nodes, PCI devices, and PnP ISA cards. It also assigns PCI bus numbers.

■

Static Dev ice Initiali zati on (funct ion 1 ) — Initiali z es all static devices that include manual configured onboard peripherals, memory and I/O decode windows in PCI-PCI bridges, and noncompliant PCI devices. Static resources are also reserved.

■

Boot Output Device Initialization (function 2) — Searches for and initializes any PnP, PCI, or AGP video devices.

■

Boot Input Dev ic e IN itial ization (funct io n 3) — Searches for and configures PCI input devices and detects if system has standard keyboard controller.

■

IPL Device Initialization (function 4) — Searches for and configures all PnP and PCI boot devices.

■

General Device Initialization (function 5) — Configures all onboard peripherals that are set to an automatic configuration and configures all remaining PnP and PCI devices.

CHAPTER 6: Troubleshooting

ACPI runtime checkpoints

ACPI checkpoints are displayed when an ACPI-capable operating system either enters or leaves a sleep state. The following table describes the types of checkpoints that may occur during ACPI sleep or wake events:

Checkpoint Description

BIOS

Optical drive

AC First ASL checkpoint. Indicates that the system is running in

ACPI mod e. AA System is running in APIC mode. 01, 02, 03, 04, 05 Entering sleep state S1, S2, S3, S4, or S5. 10, 20, 30, 40, 50 Waking from sleep state S1, S2, S3, S4, or S5.

The settings in the BIOS Setup utility are not retained

• Replace the CMOS battery. For instructions, see “Replacing the CMOS battery” on page 51.

Your server does not recognize an optical drive

• Restart your server, then press F2 at any time af ter you see the LEDs on your keyboard fla sh

or turn off. Make sure that the IDE controllers are enabled. For more information, see “Using

the BIOS Setup Utility” on page 55.

• Reinstall the device driver. For instructions, see Using Your Ser ver Comp ani on D VD.

• Make sure that the drive is configured correctly by following the instructions in the drive’s

documentation.

• Turn off yo ur ser ver, the n r em ove th e dr ive a nd pus h i t in ag ai n to ma ke su re th e d rive i s

seated correctly. For instructions, see “Removing and installing an optical drive” on page31.

Your optical drive tray does not open

Expansion cards

Your server does not recognize an expansion card

Hard driv e

The hard drive cannot be accessed, or you receive a “General failure reading drive C” error message

• Press a straightened paper clip wire into the optical drive’s manual eject hole. The drive

tray opens.

• If this problem happens frequently while the server is turned on, the driv e may be defec ti v e .

• Resta rt you r se rve r.

• Make sure that you have installed the necessary software or driver. For instructions, see

the card’s documentation.

• Reseat the expansion card and riser card. For instructions, see “Installing and removing PCI

expansion cards” on page39.

• If a diskette is in the diskette drive, eject it and restart your server by pressing the reset

button.

• Restart your server by pressing the reset button.

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• Turn off your server, then remove all hard drives and push them in again to make sure the

drives are seated correctly. For instructions, see “Removing and installing a hard drive” on

page 33.

• If your server has been subjected to static electricity or physical shock, you may need to

reinstall the operating system.

You receive a “Non-system disk” or “disk error” error message

• Eject the diskette from the diskette drive, then press ENTER.

• Make sure t hat your hard dr ive ha s an acti ve partition. F or more inf ormation, see “The master

boot record is corrupted” on page 79.

You are having problems with a SATA drive

• For normal SATA drives (not SATA RAID), check the BIOS setup utility to see if the BIOS has

recognized the drive.

• Make sure that the power cable and SATA cables are attached securely to the drive cage.

• If the drive is not detected, try a different SATA port.

• Try swapping SATA cables between drives to determine if the cable is defective.

• Try listening to the drive to determine if the drive is spinning up. If not, the drive may be

defective.

The master boot record is corrupted

• In a Windows network operating system, repair the master boot record using FDISK.

Internet

Keyboard

Memory

To repair the master boot record:

• At a DOS command prompt, type fdisk/mbr, then press ENTER.

Monitor

CHAPTER 6: Troubleshooting

Your server is running but there is no picture

• Adjust the brightness and contrast controls to the center position.

• Make sure that the monitor is plugged in and turned on. If the monitor is turned on, the

power LED should be lit.

• Check the port and cable for bent or damaged pins.

• Connect your monitor to another computer, or connect a monitor that you know works to

you r se rve r.

The color is not uniform

Make s ure th at th e m on ito r wa rms up for a t l eas t 30 min utes be fore m ak in g a fina l j ud gm ent about color uniformity.

Make sure that:

• The monitor is not positioned too close to another monitor, electric fan, or fluorescent light.

• You demagnetize the screen using the monitor’s degauss feature. For more information on

degauss, see the monitor’s documentation.

A horizontal line or wire is visible across the CRT monitor screen

The monitor may use thin damper wires, located approximately 1/3 of the way from the upper and lower screen edges, to stabilize the internal aperture grille. These wires are most obvious when the monitor displays a white background. The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence. The damper wire is a critical part of the overall monitor design and does not negatively affect the monitor’s function.

Power

Processor

You press the power button, but the server does not turn on

• If the power button LED is green, the server is turned on, but you may not be seeing an

image on the monitor. For monitor troubleshooting, see “Monitor” on page80.

• If your server is plugged into a surge protector or UPS, make sure that the surge protector

or UPS is connected securely to an electrical outlet, turned on, and working correctly. One way to check this is to plug the server directly into a wall outlet, bypassing the surge protector or UPS.

• Make sure t hat the electr ical outle t is work ing b y plugging a w orking de v ice , suc h as a lamp ,

into the outlet, then turning it on to test the outlet.

• Open your server and make sure that the power supply module cage cable is conn ected

correctly to the system board.

When you turn on the server, it makes several short beeps

• The short beeps indicate the server has encountered some type of error. See “Beep codes”

on page 70.

Your server does not recognize a new processor

• Make sure that the processor is fully seated in its socket. The processor should be recognized

automatically if it is installed correctly.

• If you have upgraded your server from one processor to two, you may need to reconfigure

your operating system so it recognizes the additional processor. For instructions, see your operating system’s documentation.

APPENDIX A

Server Specifications

• Sy stem specifications

• Sy stem board spec ifications

• Envir onmental specifications

• Electronic spec ifications

• Additional specifications

APPENDIX A: Server Specifications

S yst em specif ications

Case size (H×W×L)

Weight Fans Ports

Drives (standard)

Hard drive bays Card sizes Power supply

Operating systems

Certifications

1.70 × 15.79 × 29.58 inches (4.32 × 40.10 × 75.14 cm)

25 to 37 lbs. (11.34 to 16.78 Kg)

■

Six dual-rotor, multi-spee d system fans

■

PS/2 keyboard or mouse (2)

■

USB (4 standard, 2 front and 2 back)

■

Serial

■

VGA (1 standard [back])

■

LAN (2) (RJ-45)

■

IPMI (RJ-45) for BMC

One slimline drive bay for an optical drive

Four SAS/SATA hot-swap hard drive bays Supports one full-length, full-height and one low-profile PCI expansion card One 650 W hot-swap, power supply module (standard)

Additional 650W hot-swap redundant power supply module (optional) Supports WindowsServer2003 (all), Windows Small Business Server 2003

(all), and Windows Storage Server 2003 (all)

■

FCC Class A

■

cUL

S yst em board spec ifications

Processor

Chipset

Memory

PCI device/slot

VGA

Super I/O

LAN

Supports as many as two Intel® Xeon™ 5100 (Dual Core) or 5300 (Quad Core) Series p rocesso rs

■

Intel 5000P MCH (Northbridge)

■

Intel ESB2E (Southbridge)

Eight 240-pin vertical DIMM slots support from 512 MB to 32G B if fully-buf fered (FB-DIMM) DDR2-667 compliant, E CC, 7 2-bit, single rank or dual rank, low-profile or ultra low-profile, SDRAM modules.

PCI ris er asse mbly, fea turi ng :

■

One full-length, full-height 64-bit PCI-X 100 MHz or one PCI-Express riser, which supp or ts o ne c ard .

■

One low-profile (LP) PCI-Express riser, which supports one card.

■

Integrated Matrox G200 Graphics Core with 2.25MB

■

Up to 1280 × 1024, 8 b pp or 1024 × 768 , 16 bp p

■

Server Engine Pilot controller

■

Supports one fast UART 16550 serial port, one PS/2 keyboard port, and one PS/2 m ouse port

■

Intel ESB2 controller

■

Dual onboard 10/100/1000 network interface

■

IEEE 850.3u auto-negotiation support

■

Full duplex support

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Storage ACPI

PCIe x8 mezzanine board for SAS HBA and RAID support. ACPI 2.0b compliance

Supports:

■

Env ironmental spec ifications

The following specifications identify maximum environmental conditions. At no time should the server run under conditions which violate these specifications.

Variable Requirements

Temperature Nonoperating: -40° to 158°F (-40° to 70°C)

Humidity Nonoperating: + 10% to +95%

Acoustic no ise Sound Pressure: 58 dBA (Rackmo unt) in an idle state at typi cal office

Shock Operating - 5.0 g, 11 mSec, 1/2 sine

Operating: 50° to 95°F (10° to 35°C) with a maximum rate of change not to exceed 10° per hour

Operating: +20% to +80%

ambient temperature. (73.4 +/- °F) Sound Power: 6.8 BA in an idle state at typical office ambient temperature. (73.4 +/- 3.6°F)

Unpa ckaged - 25 g, vel ocit y chan ge 136 inches /sec ( ≧ 40 lbs to > 80 lbs).

Pack aged - Non-palle tiz ed fr ee fal l in height 2 4 inc hes (≧ 40 lb s to > 80 lb s) Vibration Unpackaged - 5 Hz to 500 Hz, 2.20 g RMS random Electrostatic

discharge (ESD) System cooling

requirement in BTU/Hr

Tested to +/-15 kV - direct contact

+/- 8kV - air discharge

2219 BTU/hour for one 650 W power supply module

4438 BTU/hour for two 650 W power supply modules

Electr onic specifications

Memory map

Address Range (hex) Amount Function

0 to 07FFFFh 640 KB D OS region, b ase system memory 0A0000h to 0BFFFFh 128 KB Video or SMM memory 0C0000h and 0DFFFFh 128 K B Expansion card BIOS and buffer area 0E0000h to 0FFFFFh 128 KB System BIOS 0E0000h to 0EFFFFh 2 MB Extended system BIOS FC000000h to FFFFFFFFh 64 MB PCI memor y space

Interrupts

APPENDIX A: Server Specifications

Important

If you disable an IDE controlle r to free the interrup t for that con troller, you must physically unplug the IDE cable from the system board. Simply disabling the drive by configuring the BIOS option does not make the interrupt available.

The following table reflects a typical configuration, but you can change these interrupts. Use this information to determine how to program each interrupt.

ISA Interrupt Description

IRQ0 8254 t im er IRQ1 Keyboard controller IRQ2 Cascade for IRQ9 IRQ3 Free IRQ4 Serial po rt IRQ5 Hot-plug SCSI controller IRQ6 Diskette controller IRQ7 Free

Connec t or pinouts

Main power connector (J8)

IRQ8 Real-time clock IRQ9 Generic, Option for SCI IRQ10 VGA IRQ11 USB IRQ12 Mouse controller IRQ13 Numeric data processor IRQ14 Primary IDE controller IRQ15 Secondary IDE controller

Pin Signal Name

1 +3.3 V 2 +3.3 V 3 Ground

4+5 V 5 Ground 6+5 V 7 Ground

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Pin Signal Name

8 Power good 9 Stand by +5 V 10 +12 V 11 +12 V 12 +3 . 3 V 13 +3.3 V 14 -12 V 15 Ground 16 DC _ O N ( s o ft o n /o f f ) 17 Ground 18 Ground 19 Ground 20 Key 21 +5 V 22 +5 V 23 +5 V 24 Ground

Processor power connector (J6)

Pin Signal Name

1 Ground 2 Ground 3 Ground 4 Ground 5 +12 V 6+12 V 7 +12 V 8+12 V

VGA connector

Pin Signal Name

1 Red (analog color signal R) 2 Green (analog color signal G)

APPENDIX A: Server Specifications

Pin Signal Name

3 Blue (analog color signal B) 4 No connection 5 GND 6GND 7 +5 V 8GND 9 +5 V 10 GND 11 No connection 12 SDA 13 HSYNC (horizontal sync) 14 VS Y N C ( ve r t i c a l s yn c ) 15 SCL

Serial port connector

Pin Signal Name Description

1 DCD Data Carrie r Detect1 2 RXDATA Receive Data 3 TXDATA Trans m i t D a t a 4 DTR Data Terminal Ready 5 GND Ground 6 DSR Data Set Ready 7 RTS Reque st To Se nd 8CTS Clear To Send 9 RI Ring Indicate

Ke yboard and Mouse connectors

Pin Signal Name

1 Keyboard (or mo use) data 2NC 3 GND 4+5 V

Pin Signal Name

5 Keyb o a r d ( o r m o u se ) cl o c k 6NC

External USB connectors

Pin Signal Name

1 +5 V 2USBN Da ta- 3 USBN Data+ 4GND

C (SMBus) connector

Pin Signal Name

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1 I2C SCL 2I 3 I2C Alert 4 Ground 5 +3.3 V

C SDA

Additional spec ifications

For mor e in formation about y o u r s e rver, such as memo ry s i ze , h ar d dr ive si ze, and proc e ssor type , visit Gateway’s eSupport page at support.gateway.com additional Gateway documentation and detailed specifications for your own server.

. The eSupport page also has links to

APPENDIX A: Server Specifications

APPENDIX B

BIOS Settings

APPENDIX B: BIOS Settings

If you ever need to restore your BIOS settings, such as after a system board change, a record of the settings will make the process much easier. You can print this appendix, then record your custom BIOS sett in gs o n th e p rin tou t. O nly sett in gs wh ich ca n b e ch ang ed are li sted . Fo r a complete list of viewable BIOS settings, run the BIOS Setup utility.

To view all BIOS settings:

1 Restart your server, then press F2 at any time after you see the LEDs on your keyboard

flash or turn off. The BIOS Setup utility opens.

2 Select menus and submenus to display setting information.

Caution

Setting the wrong v a lue s i n the Advanc ed Menu may cause the server to malfunction.

BIOS menu BIOS submenu Setting Value Main

Syste m Ove r vi ew AMIBIOS (CORE, Build date, System ID, Version) , Processor (Type, Speed, Coun t)

System Memory (Size) System Time HH:MM:SS

Advanced

Syste m Da te DAY MM/DD/YYYY

CPU Configuration

Manufacturer Brand String Frequency FSB Speed CPU1 (CPUID, Cache L1, Cache

L2, Cache L3) CPU2 (CPUID, Cache L1, Cache

L2, Cache L3) Max CPUID Value Limit Enable d

Disabled

Virtualization Technology (VT) Enabled

Disabled

Execute Disable Bit Enabled

Disabled

Hardware Prefetcher Enabled

Disabled

Adjacent Cache Line Prefetch Enabled

Disabled

Virtualization Technology (VT) Enabled

Disabled

Hyper-Threading Technology Enabled

Disabled

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BIOS menu BIOS submenu Setting Value

Memory Configuration

Intel Speed Step™ Tech Auto

Disabled

Memory Performance Mode Non-Redundant

■

Interleaved

■

Single Channel

Mirror

■

Mirrors branch space

■

Between branches

Spare

■

Rank/DIMM

Sparing Total Memory Capacity Memory Redundancy Non-Redundant

Mirror Spare

DIMM 1 (Size)

(Not Installed)

DIMM 2 (Size)

(Not Installed)

DIMM 3 (Size)

(Not Installed)

IDE Configuration

DIMM 4 (Size)

(Not Installed)

DIMM 5 (Size)

(Not Installed)

DIMM 6 (Size)

(Not Installed)

DIMM 7 (Size)

(Not Installed)

DIMM 8 (Size)

(Not Installed)

ATA/IDE Configuration Disabled

Compatible Enhanced

Legacy IDE Channels SATA Only

PATA Pri, SATA Sec SATA P r i, PA TA S ec PATA O n ly

Configure SATA as IDE

RAID ACHI

Primary IDE Master (auto-detected)

Selects IDE

Configuration

sub-menu.

APPENDIX B: BIOS Settings

BIOS menu BIOS submenu Setting Value

Primary IDE Slave (auto-detected)

Secondary IDE Master (auto-detected)

Secondary IDE Slave (auto-detected)

Third IDE Master (auto-detected)

Fourth ID E Mas ter (auto-detected)

Fourth IDE Slave (auto-detected)

ACHI Por t 0 (auto-detected)

Selects IDE

Configuration

sub-menu.

Selects IDE

Configuration

sub-menu.

Selects IDE

Configuration

sub-menu.

Selects IDE

Configuration

sub-menu.

Selects IDE

Configuration

sub-menu.

Selects IDE

Configuration

sub-menu.

Super I/O Configuration

ACHI Por t 1 (au to -d ete cte d) ACHI Por t 2 (auto-detected) ACHI Por t 3 (au to -d ete cte d) ACHI Por t 4 (auto-detected) ACHI Por t 5 (au to -d ete cte d) Hard Disk Write Protect Disabled

Enabled

IDE Detect Time Out (Sec) 0, 5, 10, 15, 20, 25, 30,

Onboard Floppy Controller Disabled

Enabled

Floppy A Disabled

1.44 M B 3½ ”

2.88 MB 3½”

Serial Port 1 Address Disabled

3F8 2F8 3E8 2E8

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BIOS menu BIOS submenu Setting Value

USB Configuration

PCI Confi gurat ion

Serial Port 1 IRQ IRQ3

IRQ4 IRQ10

IRQ11 PS/2 Keyboard Present PS/2 Mouse Present

USB Devices Enabled (List of USB devices detected by BIOS)

Legacy USB Support Disabled

Enabled

Auto USB 2.0 Contro ller M ode FullSpeed (12Mbps)

HiSpeed (480Mbps) BIOS EHCI Hand-Off Disabled

Enabled USB Mass Storage Device

Configuration

Selects USB Mass

Storage Device

Configuration

submenu with USB

Device enable

Onboard VGA Disabled

Enabled Onboard ESB2 NIC Disabled

Enabled NIC 1 PXE function Disabled

Enabled NIC 2 PXE function Disabled

Enabled GTW M zB oar d Op ti on ROM Disabled

Enabled

■

Full Height Riser Slot

Top PCIe slot Option ROM (enabled or disabled)

■

Middle PCIe slot Option ROM (enabled or disabled)

■

Bottom PCIe slot Option ROM (enabled or disabled)

APPENDIX B: BIOS Settings

BIOS menu BIOS submenu Setting Value

Boot

Boot Settings Configuration

Boot Device Priority

Low Profile Riser Slot

Quick Boot Disabled

Quiet Boot Disabled

Bootup Num-Lock Disabled

POST Error Pause Disabled

1st Boot Device Vari es (S pecifi es boo t

■

Top PCIe slot Option ROM (enabled or disabled)

■

Bottom PCIe slot Option ROM (enabled or disabled)

Enabled

sequence from the available devices.)

Hard Disk Drives

Removab le Driv e

CD/DVD Drives

nth Boot Device Varies (Specifies boot

sequence from the available devices.)

1st Drive Varies (Specifies boot

sequence from the available devices.)

nth Drive Varies (S pecifi es bo ot

sequence from the available devices.)

1st Drive Varies ( Spe cifies b oot

sequence from the available devices.)

nth Drive Varies (Specifies boot

sequence from the available devices.)

1st Drive Varies (Specifies boot

sequence from the available devices.)

nth Drive Varies (S pecifi es bo ot

sequence from the available devices.)

Security

Gateway E-9425R User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Checking Out Y our Gat ewa y Server

Front

Control panel

Back

Interior

S yst em board

Connectors

Hot -sw ap backplanes

SAS/SA T A backplane

LED inf ormation

Get ting Help

Server Companio n DVD

Gatew ay W eb site

T elephone sup port

Setting Up Your Serv er

Set ting up the hard war e

Prot ecting f rom pow er source pr oblems

Mounting your s erver int o a cabinet

Installing the bezel

Remo v ing the se rver f rom a ca binet

Starting y our server

Understanding the po wer-on self -te st

T urning of f y our serv er

Set ting up the operating s yst em

Initial hard ware s ettings

Maintaining Y our Server

Caring f or y our server

Cleaning y our serv er

Cleaning tips

Cleaning the k e yboard

Cleaning the scre en

Cleaning the tape driv e

Preparing f or s yst em reco very

Recor ding the BIO S configur ation

S yst em administr ation

Gatew a y Sy stems Manager

Server sec urity

Locking the server

Using BIOS secur ity passw ords

Identifying y our serv er

Updating the ba seboard man agement controller firmware

Using y our Server C ompanion DVD

Server C ompanion D VD contents

Vie wing doc uments

Installing dri vers and pr ograms

Booting the Se rver C ompanion D VD

Installing Components

Preparing t o install components

Selecting a place to work

Gathering t he tools y ou need

Getting Help

Pre v enting static electric ity dischar ge

Opening the serv er case

Closing the server case

Installing and remo ving dri ve s

Remo ving and installing an optical dr ive

Remo ving and in stalling a hard driv e

Installing an optiona l disk et te dr iv e

Filling empty dr iv e bay s

Installing memory

Non-redundant mode

Mirroring mode:

Sparing mode

Installing and remo ving PCI e xpansion cards

Remo ving and in stalling the P CI riser a ssembl y , a r iser, or PCI card

Re placing sy stem f ans

Re placing or adding a proce ssor

Re placing a pow er supply module

Re placing the po wer distribution boar d

Re placing the po wer cage

Re placing the hot -s wap bac kplanes

Re placing the R OMB batt ery pack f or the mezzanine RAID card

Installing and remo ving an optional mezz anine board

Re placing the CMO S batt ery

Re placing the contr ol panel

Re placing the s yst em board