Gateway E-9425R User Manual

E-9425R Server

USERGUIDE

Contents

Chapter 1: Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . 1

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Hot-swap backplanes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

SAS/SATA backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Chapter 2: Setting Up Your Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Mounting your server into a cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Installing the bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Removing the server from a cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Initial hardware settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Chapter 3: Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Gateway Systems Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Identifying your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Updating the baseboa r d manageme n t controll er firmware . . . . . . . . . . . . . . . . . . .23

Using your Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Server Companion DVD contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Viewing documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Installing drivers and programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Booting the Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Chapter 4: Installing Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Contents

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Installing and removing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Removing and installing an optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Removing and installing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Installing an optional diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Filling empty drive bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Non-redundant mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Mirroring mode: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Sparing mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Installing and removing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Removing and installing the PCI ri ser assembly, a riser, or PCI card . . . . .39

Replacing system fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Replacing or adding a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Replacing a power supply module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Replacing the power distribution board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Replacing the power cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Replacing the hot-swap backplanes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Replacing the ROMB battery pack for the mezzanine RAID card . . . . . . . . . . . . . . . .50

Installing and removing an optional mezzanine board . . . . . . . . . . . . . . . . . . . . . . . .51

Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Replacing the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Chapter 5: Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Updating and recovering the BMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Updating the BMC firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Recovering the BMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Chapter 6: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

www.gateway.com

Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Diagnostic LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Appendix A: Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Electronic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Connector pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Appendix B: BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Appendix C: Legal Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Appendix D: Safety Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

iii

Contents

CHAPTER 1

Checking Out Y our Gat ewa y Server

• Front

• Back

• Interior

• System board

• Hot -sw ap bac kplane s

• Getting Help

Front

CHAPTER 1: Checking Out Your Gateway Server

Control panel

Optical drive

Hard drives

Control panel

SMIL module port

Back

# Feature # Feature

1 2 USB ports 6 NIC status LED 2 Powe r b utto n 7 Sys tem fau lt LE D 3 ID button 8 Reset b utto n 4Power LED 9NMI button 5 ID LED

Dual NIC connectors

Server management port

PS/2 keyboard

connector

PS/2 mouse connector

VGA connector

ID LED

Serial port

SAS JBOD connector (optional

Dual USB connectors

AC po we r connector

Interior

www.gateway.com

# Feature # Feature

1 Syste m bo ar d 7 Slimline D VD/C D-RW combo d riv e o r

DVD- RW d ri ve 2 Syste m fa ns 8 SAS /S ATA backp la ne 3 Fan b oa rd 9 ROMB battery backup 4 Hard drive bays 10 Riser card assembly 5 SMIL module (optional) 11 Power s u pp ly b ay 6 Control pane l

S yst em board

Connectors

CHAPTER 1: Checking Out Your Gateway Server

29 28

# Feature # Feature

1 Rear dual USB Port ( J35) 20 DIMM7 socket (J24) 2 Serial port (J31) 21 DIMM8 socket (J25) 3 ID LED (CR16) 22 Fan po wer /fa n t ach co n ne ctor ( J9 9) 4 VGA port (J39) 23 Processor 1 (CPU1) socket

www.gateway.com

# Feature # Feature

5 PS/2 mouse port (J15) 24 Processor 2 (CPU2) socket 6 PS/2 keyboard port (J6) 25 Processor power connector (J28) 7 Server management port (J59) 26 SMIL connector (J33) 8 Dual NIC connector (RJ-45) (J14) 27 Main power connector (J5) 9 PCI-E expansion slot (J4) 28 In ternal USB p ort for USB flo ppy ( J27) 10 PCI-X/PCI-E expansion slot (J9) 29 Control panel USB connector (J38) 11 Ba ttery (B1) 30 Powe r s up ply I2C connector (J46) 12 System configuration jumper (J3) 31 Mini-SAS connector 1 (J1) 13 Front pa nel VGA conn ector (J 13) 32 Control panel IDE connector (J7) 14 DIMM1 socket (J18) 33 Mini-SAS connector 2 (J2) 15 DIMM2 socket (J19) 34 Chassis intrusion connector (J17) 16 DIMM3 Socket (J20) 35 PCI-E mezzanine board connector (J11) 17 DIMM4 socket (J21) 36 PCI-X mezzanine board connector (J36) 18 DIMM5 socket (J22) 37 Floppy connector (J26) 19 DIMM6 socket (J23)

CHAPTER 1: Checking Out Your Gateway Server

Hot -sw ap backplanes

SAS/SA T A backplane

# Feature # Feature

1 IDE connector 7 SAS/SATA hard drive c onnector 3 2 Control panel USB connector (to

control panel) 3 SSI co nn ector 9 JTAG connector 4 SAS/SATA hard drive connector 0 10 SSI/IDE connector 5 SAS/SATA hard drive connector 1 11 Backplane power connector 6 SAS/SATA hard drive connector 2 12 SAS connector

8 Control panel USB connector (to

system bo ard)

LED inf ormation

See the following table for a description of this server’s LEDs and the information they provide:

LED Name Function Location Color Description

www.gateway.com

ID Aid in server

System Fault Visible fault

Hard drive tray LEDs

NIC status LEDs Identify NIC states Control panel and

identification

warning

Indicate drive status and activity

Control panel and back of system board

Control panel Red Off - System normal

On each hard drive tray

back I/O panel RJ-45 connectors

Yellow (front) Blue (back)

Blue or red Blue (On) - Hard drive present

Blue (front)

Green/ Orange (back)

On - Server identification enabled

Blinking - Non-critical system fault On - Critical system fault (system ne eds to be shu t dow n and serviced)

Blue (Blinking) - Hard drive activity Red (On) - Hard drive fault Red (Blinking) - Hard drive rebuilding Off - No hard drive access

Blue (On) - Link Blue (Blink) - Activity Off - No link

Power LE D Identify t he p o w e r

state of the system

AC power LED Identif y power

supply fault

LED 1 Green (On) - NIC linked LED 1 Green (Blinking) - NIC 1 Gbps activity LED 1 (Off) - No link LED 2 Orange (On) Link speed 1Gbps LED 2 Green (On) - Link at 100Mbps LED 2 Green (Off) - Link at 10 Mbps

Control panel Blue Off - Power is off

Power su pp ly module

Green or Orange

Blinking - Power saving state (S1, S3, or S4) On - Power is on

Green (On) - Pow er supply good and receiving power Orange (On) - Power supply critical event causing shutdown Orange (Blinking) - Close to protection threshold or over within 15 seconds Off - Po we r suppl y not r ecei ving power

Get ting Help

In addition to your operating system’s documentation, you can use the following information resources to help you use your server.

Server Companio n DVD

Use the Server Companio n DVD to access file utilities, Windows Server 2003 drivers, and documentation for your server and its components. For instructions, see Using Your Ser ver Compa ni on DV D.

Gatew ay W eb site

Gateway provides a variety of information on its Web site to help you use your server. Visit the Gateway Web site at support.gateway.com

• Technical documentation and product guides

• Technical tips and support

• Updated hardware drivers

• Order status

• Frequently asked questions (FAQs)

CHAPTER 1: Checking Out Your Gateway Server

for :

T elephone sup port

You can access a wide range of services through your telephone, including customer service, technical support, and information services. For more information, see “Telephone support” on

page 64.

CHAPTER 2

Setting Up Your Serv er

• Setting up the hard war e

• Prot ecting f rom po wer sour ce problems

• Mounting your server int o a cabinet

• Starting your serv er

• Setting up the operating sy stem

• Initial hardwar e set tings

CHAPTER 2: Setting Up Your Server

Set ting up the hard war e

To make sure that your working environment is safe:

• Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the back of

the server for cabling and air circulation.

• Use the instructions on your server’s setup poster to set up your hardware.

Caution

Your server comes with 3-wire ACpower cords fitted with the correct plug style for your region. If these plugs do not match the connectors on your surge protector, UP S , or wal l o u tle t, d o no t attem p t to mod i fy the pl ug s i n a ny way. Us e a surge protector, UPS, or wall outlet that is appropriate for the supplied ACpower cords.

• Use a grounded (three-prong) surge protector. A surge protector helps protect against AC

power fluctuations. For additional protection from power outages, we recommend that you use an uninterruptible power supply (UPS).

• Avoid subjecting your server to extreme temperature changes. Do not expose your server

to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

Important

Keep the server boxes and packing material in case you need to ship the server.

• Keep your server and magnetic media away from equipment that generates magnetic

fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference.

Prot ecting f rom pow er source pr oblems

Surge protectors, line conditioners, and uninterruptible power supplies can help protect your server against power source problems.

Surge protectors

Caution

High voltages can enter your server through the power cord and the modem and network connections. Protect your server by using a surge protector. If you have a modem, use a surge protector that has the appropriate type of modem jack. During an electrical storm, unplug the surge protector and the modem and network cables.

During a power surge, the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage. Protect your server and peripheral devices b y c onnecting them t o a surge pr ot ec t or, which absorbs voltage surge s and prevents them from reaching your server.

When you purchase a surge protector:

• Make sure that the surge protector meets the appropriate product safety certification for

your locati on, such as Und erwriters La boratories (UL) .

• Check the maximum amount of voltage the protector allows to pass through the line. The

lower the voltag e, the better the p rotection for your server.

• Check the energy absorption (dissipation) rating. The higher the energy absorption rating,

the better the p rotection for your server.

Line conditioners

A line conditioner protects your server from the small fluctuations in voltage from an electrical supply. Most s erv ers can handle this var iation, called line noise, without problems. How ever, some electrical sources include more line noise than normal. Line noise can also be a problem if your server is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

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Some surge protectors and uninterruptible power supplies include simple line-conditioning capabilities.

Uninterruptible power supplies

Use an uninterruptible power supply (UPS) to protect your server from data loss during a total power failure . A UPS us e s a batt ery to k eep y our server r unning temporar ily dur ing a power f ailur e and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. To buy a UPS, visit accessories.gateway.com

Mounting your s erver int o a cabinet

Caution

Before attaching cabinet accessories, make sure that the server is turned off and all

power cords are unplugged.

The fixed-rail cabinet mounting hardw are inc luded with y our server should be used with standar d 4-post cabinets that have front and back vertical posts. If your cabinet is a different type, obtain mounting hardware from the cabinet manufacturer.

Caution

The cabinet must provide sufficient airflow to the front of the server to maintain

correct cooling.

The fixed-rail rackmount kit contents:

• Front ser ver rai ls (2 )

• Back server rails (2)

• Faste n er p a ck (1)

• Lock in g s crews (4 )

• Mounting nuts (4)

• Mounting screws (4)

If you ordered the optional tooless-rail kit for your server, refer to the instructions included in the kit.

To mount your server in a cabinet:

1 Align the slots in the front server rails with the studs on the side of the server, then engage

the slots with the studs and slide the rails forward until they stop.

Front server rail (installed)

Stud

Locking screw (installed)

2 Align the locking screw holes in the rails with the threaded screw holes in the server, then

install one locking screw through the each front server rail.

CHAPTER 2: Setting Up Your Server

3 Align the slots in the back server rails with the studs on the side of the server, then engage

the slots with the studs and slide the rail forward until it stops.

Back server rail

Locking screw (installed)

Stud

(installed)

Stud

4 Align the locking screw holes in the rails with the threaded screw holes in the server, then

install one locking screw through the each back server rail.

5 Attach mounting nuts to the two front cabinet posts where you plan to install the server.

Front cabi net post

Mounting nut

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6 Attach one mounting nut to each of the two back cabinet posts where you plan to install

the server.

Hinged back rail mounting bracket

Back cabi net post

Mounting nut

7 Hold the server in place in the cabinet and swing the hinged back rail mounting brackets

into alignment with the mounting nuts, then secure the back in place with two mounting screws (one on ea ch side ) .

Mounti ng screw

8 Align the mounting screw holes in the server handles with the front mounting nuts, then

Installing the bezel

CHAPTER 2: Setting Up Your Server

Warning

You must support the server while installing or removing the front and back mounting screws. If the server is not supported, damage to th e server or injury may result.

secure the front in place with two mo untin g screws (one o n each s ide) .

Server

Mounting screw

To install the bezel:

1 With the server pulled out from the cabinet, align the holes in the handles with the holes

in the sides of the server.

2 Attach the handles to the sides of the server with two mounting screws on each side.

Mounting screw

Handle

Server (side)

Mounti ng screw

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3 Remove the bezel lock key s from the inside of the bezel, then insert the left side of the bezel

into the left handle and swing the right side of the bezel in until it snaps into place.

4 When the bezel is in place, lock the bezel by inserting the key into the lock in the lower

right corner of the bezel and turning it clockwise until it stops.

5 Put the key in a safe p lac e.

Remo v ing the se rver f rom a ca binet

To remove the server from a cabinet:

Warning

Screws are required to support the front and back of the server. You must support the server while removing the front screws and back screws. If the server is not supported, damage to the server or injury may result.

1 While supporting the server, remove the front and rear mounting screws that hold the

server in the cabinet.

2 Remove the se rve r from the ca bi net .

CHAPTER 2: Setting Up Your Server

Starting y our server

Before you start your server for the first time:

• Make sure that the server and monitor are plugged into a power outlet or surge protector

and that the surge protector (if you are using one) is turned on.

Caution

When you connect peripheral devices to the server, make sure that your

server and devices are turned off and the power cords are unplugged.

• Make sure that al l ca bles are co nne cted securely to the co rrect port s a nd ja cks on the back

of the server.

To start the server:

1 Turn on any peripheral devices connected to the server. 2 Press the powe r b utto n (1) , th e Powe r L ED (2 ) l igh ts .

If nothing happens when you press the power button:

• Make sure that the power cable(s) is plugged in securely and that your surge protector

(if you are using one) is plugged in and turned on.

• Make s ure tha t th e m on ito r i s co nn ecte d to the ser ver, pl ug ged in to th e p owe r ou tl et

or surge protec tor, and turned on. You may also need to adju st the monitor’ s brightnes s and contrast controls.

• If you cannot find the cause of the power loss, contact Gateway Customer Care. For

more informat ion, see “Gettin g Help” on pa ge 8 .

3 The first time you turn on the server, any pre-installed operating syste m may begin asking

you for configuration settings. See your operating system’s documentation for instructions on configuring advanced settings for your specific network.

Understanding the po wer-on self -te st

When you turn on your server, the power-on self-test (POST) routine checks the server memory and components. If POS T finds any problems, the server displays err o r me ssages. W rite down any error messages that you see, then see “Error messages” on page65 and “Beep codes” on page 70 for troubleshooting information.

www.gateway.com

T urning of f y our serv er

Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure.

To turn off the server:

Caution

The power button on the server does not turn off server ACpower. To remove AC pow er from the se rve r, you m ust unp lu g the AC powe r c ord s fro m th e wall outlet or power source. The power cords are considered the disconnect device to th e m ai n ( AC ) po w e r.

1 Use the instructions in the operating system’s documentation or online help to shut down

the operating system. Whenev er pos sible , y ou should use the operating sy st em’s shut down procedure instead of pressing the power button.

2 If your server did not turn off automatically, press the power button.

- OR Press the reset bu tton to re set t he ser ver.

Set ting up the operating s yst em

If you ordered your server with the operating system already installed by Gateway, in most cases it is completely installed and the basic settings are already configured. The Windows Small Business Server operating system may require additional installation, depending on the version you ordered. See your operating system’s documentation for instructions on completing the installation or configuring advanced settings for your specific network.

If you are installing an operating system because it was not already installed by Gateway, see the appropriate instal lation gui de for instructions.

Initial hard ware s ettings

Y our server comes fr om the manufact urer with the cor rect initial hardw are se ttings to operat e your server as configured. However, you might want to change settings to reflect a tasking change, a change in security requirements, or the addition of new resources to your server.

General hardware settings can be changed by using the BIOS Setup utility. For information on the BIOS Setup ut ility, see “Using the BIOS Setup Utility” on page 55. For information on BIOS settings, see “BIOS Settings” on page 89.

CHAPTER 2: Setting Up Your Server

CHAPTER 3

Maintaining Y our Server

• Caring f or your s erver

• Preparing for s yst em recov ery

• Sy stem administration

• Identifying y our server

• Updating the baseboar d management controller

firmware

• Using your Server Companion DVD

CHAPTER 3: Maintaining Your Server

Caring f or y our server

To extend the life of your server:

• Be careful not to bump or drop your server.

• When transporting your server, we recommend that you put it in the original packaging

materials.

• Keep your server and magnetic media away from equipment that generates magnetic

fields, such as unshielded speakers.

• Avoid subjecting your server to extreme temperatures. Do not expose your server to

heating ducts or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

• Keep al l l iqu id s away fro m yo ur s er ver. Whe n sp ill ed on to se rver co mp one nt s, a lm ost any

liquid can result in extremely expensive repairs that are not covered under your warranty.

• Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms

and can cause the server to overheat.

Cleaning y our serv er

Keeping your server clean and the vents free from dust helps keep your server performing at its best. Your server cleaning kit could include:

• A soft, lint-free cloth

• Glass cleaner

• An aerosol can of air with a narrow, straw-like extension

• Isopropyl alcohol

• Cotton swabs

• A tape drive cleaning cartridge (if a tape drive is installed)

• An optical drive cleaning kit

Cleaning tips

Warning

When you shut down your server, the power turns off, but some electrical current still flows through your server. To avoid possible injury from electrical shock, unplug the power cord and all other cables connected to the server.

• Always turn off your server and other peripheral devices before cleaning any components.

• Use a damp, lint-free cloth to clean your server and other parts of your server system. Do

not use abrasive or solvent cleaners because they can damage the finish on components.

• Keep the cooling vents free of dust. With your server turned off and unplugged, brush the

dust away from the vents with a damp cloth, but be careful not to drip any water into the vents.

Cleaning the k e yboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to let the liquid drain. Let the keyboard dry completely before trying to use it again. If the keyboard does not work after it dries, you may need to replaceit. Keyboard damage resulting from spilled liquids is not covered by your warranty.

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Cleaning the scre en

Caution

The computer screen is made of specia lly coated glass and can be scratched or

damaged by abrasive or ammonia-based glass cleaners.

If your computer screen is an LCD monitor, use only a damp, soft cloth to clean it. Never spray water d ire ctly on to the scree n.

- OR If your computer screen is not a flat panel display, use a soft cloth dampened with glass cleaner

to clean the screen. Never spray cleaner directly onto the screen.

Cleaning the tape driv e

If you use a tape drive to back up your files, regular maintenance will lengthen the life of the drive. To maintain the drive’s reliability:

• Clean the drive monthly with the cleaning cartridge included with thedrive.

• Remove the tape from the drive whenever the drive is not in use.

Preparing f or s yst em reco very

If your system files are corrupted, you may not be able to start the server from the hard drive. Startup diskettes are diskettes that let you start the server and attempt to fix the problem. See your operating system’s documentation or online help for instructions on creating startup diskettes.

Some operating systems also let you create an emergency repair diskette to back up critical operating system files. See your operating system’s documentation or online help for instructions on creating and using an emergency repair diskette.

Recor ding the BIO S configur ation

To help keep track of your custom changes to BIOS settings and to prepare for system recovery, you should record your BIOS configuration after you have your server set up and working.

To record your BIOS configuration:

1 Print the appendix for “BIOS Settings” on page89. 2 Restart your server, then press F2 at any time after you see the LEDs on your keyboard

flash or turn off. The BIOS Setup utility opens.

3 Record the BIOS settings on your printout.

S yst em administr ation

Gatew a y Sy stems Manager

Gateway Systems Manager (GSM) lets you manage multiple computers on a Windows network from a single window, then implement commands and policies across the network with a single action. With Gateway Systems Manager, you can run system management tasks which are triggered by certain events or conditions.

For more informa tion, refer to the Gateway Baseboard Management Controller (BMC) User Guide at http://support.gateway.com/support/default.asp# can also find additional information in the program’s online help.

(by selecting this server from the list). You

Server sec urity

CHAPTER 3: Maintaining Your Server

Locking the server

To lock the server:

1 Remove the bez el lock k e y s f r om the inside of the bezel, t hen snap on the bezel. T he handles

must be installed for the bezel to snap on. For instructions, see “Installing the bezel” on

page 14.

2 Insert the key into the lock and rotate it ¼ turn clockwise. To unlock it, rotate the key ¼

turn counter-clockwise.

Using BIOS secur ity passw ords

To prevent unauthorized use of the server, you can set server startup passwords. Set an administrator password to prevent unauthorized access to the BIOS Setup utility.

To set the BIOS security passwords:

1 Restart your server, then press F2 at any time after you see the LEDs on your keyboard

flash or turn off. The BIOS Setup utility opens.

2 Select the Security menu. 3 Select Change Administrator Password. 4 Type the password and press ENTER, then type it again and press ENTER. 5 Save your changes and close the BIOS Setup utility.

To remove a BIOS security password:

Tip

Passwords can also be cleared using jumpers on the system board. For

instructions, see “Resetting BIOS passwords” on page59.

1 Restart your server, then press F2 at any time after you see the LEDs on your keyboard

flash or turn off. The BIOS Setup utility opens.

2 Select the Security menu, then select the password to remove. 3 Enter the curre nt password, then press E NTER. 4 For the new password, leave the password field blank, then press ENTER. The passwo rd i s

removed.

Identifying y our serv er

While you are working on a cabinet that contains several slim servers, it can be difficult to keep track of which server o r servers you a re currently working on. The System ID ind icators are a yellow LED (front) and a blue LED (back) that you can turn on to help you locate the correct server. For the System ID indicator to turn on, the server does not need to be turned on, but it does need to be plugged in.

To turn on the System ID ind icator:

1 Press the ID button on the control panel of the server. The yellow (front) and blue (back)

SystemID LED indicators turn on. For the location of these LEDs, see “LED information” on

page 7, and “L ED information” on page 7 .

2 To turn off the in di cato r, press th e Syste m ID butto n.

www.gateway.com

Updating the ba seboard man agement controller firmware

The baseboard management controller (BMC) performs several system management functions such as:

• Monitoring server components (FRU) and sensor data records (SDR) (the information

provided depends on the option selected)

• Managing non-volatile storage for the system event log and sensor data records

• Interfacing with the emergency management port to send alerts and interact with remote

management systems

• Fault resilient booting (the extent depends on the option selected)

You should update the BMC firmware when Gateway Customer Care has instructed you to update it.

To u p d at e t he B M C fi r m wa r e:

1 Down loa d th e B MC fir mware zip fi le from support.gateway.com. 2 Read the release notes for the firmware update. 3 Follow the instructions on the Web site or in the readme.txt file in the downloaded zip file

to update the firmware.

4 When th e BM C u pd ate i s c om pl ete, reb oo t yo ur s er ver.

Using y our Server C ompanion DVD

You can use your Server Compa nion D VD to :

• Install hardware drivers

• Install programs

• View ser ver docu men tat ion

Server C ompanion D VD contents

The Server Comp anio n D VD is a tool you can use to help maintain your server. The DVD contains:

• Computer and component documentation

• Drivers and utilities for servers running Windows 2003 Server

Vie wing doc uments

The DVD contains documents for your server and for some optional components. You can view the documents with the Acrobat® Reader® version 4.0 and above.

To v i ew d o cu m e n ts :

1 Insert the Server Companion DVD into the DVD drive on a computer running the Windows

operating system. The Gateway Application and Driver Recovery window opens.

- OR If the window does not open, run the file Runmenu.exe on the DVD.

2 Click Documentation. The server document list opens. 3 Click the title of the document you want to view. The document opens. 4 To access files manually, open the Docs\Manuals folder on the Server Compa nion DVD.

CHAPTER 3: Maintaining Your Server

To i n s ta l l A c ro b a t R e ad e r 7:

• Click the link for Acrobat on the Documentation page.

- OR Run Docs\Reader\app21279\Setup.exe fro m t he Server Compa nion DVD.

Installing dri vers and pr ograms

Y o u can insta ll dr ivers and prog rams directly onto the serv e r by using the Server Companion DVD. You can also extract drivers onto diskette from the DVD at any Windows workstation.

Important

The Server Companion DVD’s Gateway Application and Driver Recovery utility works only in Windows operating systems.

To install drivers and programs at the server:

1 Insert the Server Companion DVD into your server’s DVD drive. The Gateway Applic at ion and

Driver Recovery window opens.

- OR If the window does not open automatically, run the file Runmenu.exe on the DVD. A list of programs and drivers that you can install appears in the Drivers and Application

Recovery li st.

2 Click the program or driver you want to install, then click Install. Follow any on-screen

instructions.

To access the files m anually, open th e Drivers folder on the Server Compan ion DVD, then open the appropriate subfolder.

To extract drivers and programs to diskettes:

1 Insert the Server Companion DVD into your server’s DVD drive. The Gateway Applic at ion and

Driver Recovery window opens.

- OR If the window does not open automatically, run the file Runmenu.exe on the DVD.

2 Click Extract Drivers. 3 Click your server model and server operation system at the right of the window, then click

Search. A list of programs and drivers that you can create diskettes for appears in the Drivers and Application Recovery list.

4 Click the program or driver you want to extract, then click Extract. Follow any on-screen

instructions.

To access the files m anually, open th e Drivers folder on the Server Compan ion DVD, then open the appropriate subfolder.

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