Gateway E-9232T User Manual

E-9232T Server

USERGUIDE

Chapter 1: Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . 1

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Chapter 2: Setting Up Your Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Initial hardware settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Chapter 3: Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Gateway Systems Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Updating the baseboard management controller firmware . . . . . . . . . . . . . . . . . 14

Using your Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Server Companion DVD contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Viewing documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Installing drivers and programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Booting the Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Chapter 4: Installing Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Accessing the internal components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Removing the bezel assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Removing the processor air duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Installing the processor air duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Installing the bezel assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Installing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Installing or replacing a fixed or removable-media drive . . . . . . . . . . . . 25

Installing or replacing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Contents

Configuring your onboard RAID solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Configuring the onboard SATA RAID solution . . . . . . . . . . . . . . . . . . . . . . 28

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Memory online sparing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Installing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Replacing the processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Replacing a power supply module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Replacing a fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Chapter 5: Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Updating or recovering the BMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Updating or recovering the BMC firmware . . . . . . . . . . . . . . . . . . . . . . . . 50

Chapter 6: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Appendix A: Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Electronic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

www.gateway.com

Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Appendix B: BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Appendix C: Legal Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

iii

Contents

CHAPTER 1

Checking Out Your Gateway Server

• Front

• Back

• Interior

• System board

• Getting Help

Front

CHAPTER 1: Checking Out Your Gateway Server

DVD/CD drive

Additional 5.25-inch drive bay

Diskette drive

Additional 3.5-inch drive bay

Power button/

Power indicator LED

E-9232T

USB ports

Back

www.gateway.com

Power connector

Cover release lever

Power supply voltage switch

Kensington lock slot

Rear chassis fan

Power supply module

NIC (RJ-45) ports (2)

USB ports (4)

Serial port

Video port

System management port (RJ-45)

Keyboard port

Mouse port

Card retention bar

PCI slots (shown with EMI shields in place)

Interior

CHAPTER 1: Checking Out Your Gateway Server

5.25-inch drive bays

3.5-inch drive bays

Front fan

Processor air duct

Internal 3.5-inch

drive bays

Power supply module

Cover release latch

Memory slots

Battery

Back fan

System board

www.gateway.com

Power connector

Memory slots

Diskette drive

connector

IDE connector

Headsink and

processor

Configuration

jumpers

Main power connector

IPMB connector

USB and NIC ports

CMOS Battery

Serial port

SATA connectors

VGA port

System management port (RJ045)

Keyboard an d mouse ports)

PCIe slot 1 - PCI Express x16

PCIe slot 2 - PCI Express x4

PCI slot 3 - PCI Express x8

PCI slot 4 - Runs at 32-bits

PCI slot 5 - Runs at 32-bits

Getting Help

In addition to your operating system’s documentation, you can use the following information resources to help you use your server.

Gateway Web site

Gateway provides a variety of information on its Web site to help you use your server. Visit the Gateway Web site at support.gateway.com

• Technical documentation and product guides

• Technical tips and support

• Updated hardware drivers

• Order status

• Frequently asked questions (FAQs)

for:

CHAPTER 1: Checking Out Your Gateway Server

CHAPTER 2

Setting Up Your Server

• Setting up the hardware

• Protecting from power source problems

• Starting your server

• Turning off your server

• Setting up the operating system

• Initial hardware settings

CHAPTER 2: Setting Up Your Server

Setting up the hardware

To make sure that your working environment is safe:

• Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the back of

the server for cabling and air circulation.

• Use the instructions on your server’s setup poster to set up your hardware.

War ning

Your server comes with a 3-wire AC power cords fitted with the correct plug style for your region. If these plugs do not match the connector on your UPS or wall outlet, do not attempt to modify the plugs in any way. Use a UPS or wall outlet that is appropriate for the supplied AC power cords.

• Use an uninterruptible power supply (UPS) with surge protection for protection from power

outages and power spikes.

• Avoid subjecting your server to extreme temperature changes. Do not expose your server

to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

• Keep your server and magnetic media away from equipment that generates magnetic

fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference.

Protecting from power source problems

Line conditioners, and uninterruptible power supplies can help protect your server against power source problems.

Line conditioners

A line conditioner protects your server from the small fluctuations in voltage from an electrical supply. Most servers can handle this variation, called line noise, without problems. However, some electrical sources include more line noise than normal. Line noise can also be a problem if your server is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

Some uninterruptible power supplies include simple line-conditioning capabilities.

Uninterruptible power supplies

Use an uninterruptible power supply (UPS) to protect your server from data loss during a total power failure. A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. Be sure to use a UPS with surge protection. To buy a UPS, contact Gateway Customer Care, Gateway Sales, or visit accessories.gateway.com For more information on contacting Customer Care, see “Telephone support” on page 52.

Starting your server

Caution

When you connect peripheral devices to the server, make sure that your server and

devices are turned off and the power cords are unplugged.

Before you start your server for the first time:

• Make sure that the server and monitor are plugged into a power outlet or UPS and that

the UPS (if you are using one) is turned on.

• Make sure that all cables are connected securely to the correct ports and jacks on the back

of the server.

www.gateway.com

To start the server:

1 Press the power button.

Power button/power

indicator LED

When the power indicator LED is...

Blue The server is turned on.

Off The server is turned off.

Slowly blinking Low power state (S1 — S3)

If nothing happens when you press the power button:

It means...

• Make sure that the UPS, if you are using one, is connected securely to an electrical

outlet, turned on, and working correctly.

• Make sure that the monitor is connected to the server, plugged into the power outlet

or UPS, and turned on. You may also need to adjust the monitor’s brightness and contrast controls.

2 The first time you turn on the server, any pre-installed operating system may begin asking

you for configuration settings. See your operating system’s documentation for instructions on configuring advanced settings for your specific network.

Selecting the boot device

To select which device your server boots from:

1 During server startup, press F10. The Boot menu opens. 2 Select the device you want to boot from. Common choices include:

• Removable Dev. (Removable device)

• ATAPI CDROM (CD or DVD drive)

• Hard Drive

• NVIDIA Boot Agent

Understanding the power-on self-test

When you turn on your server, the power-on self-test (POST) routine checks the server memory and components. If POST finds any problems, the server displays error messages. Write down any error messages that you see, then see “Error messages” on page 53 and “Beep codes” on

page 58 for troubleshooting information.

CHAPTER 2: Setting Up Your Server

Turning off your server

Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure.

War ning

The power button on the server does not turn off server AC power. To remove

AC power from the server, you must unplug both AC power cords from the wall outlet or power source. The power cords are considered the disconnect device to the main (AC) power.

To turn off the server:

1 See the operating system’s documentation or online help for instructions on shutting down

the operating system. Whenever possible, you should use the operating system’s shut down procedure instead of pressing the power button.

2 If your server did not turn off automatically, press the power button. If nothing happens

when you press the power button, press and hold it for five seconds and the server will turn off.

Caution

If you routinely turn off your server (daily or weekly), do not unplug the server or use the On/Off switch on the UPS. Regularly cutting off all power to your server may cause the CMOS battery to fail prematurely.

Setting up the operating system

If you ordered your server with the operating system already installed by Gateway, in most cases it is completely installed and the basic settings are already configured. The Windows Small Business Server operating system may require additional installation, depending on the version you ordered. See your operating system’s documentation for instructions on completing the installation or configuring advanced settings for your specific network.

If you are installing an operating system because it was not already installed by Gateway, see the appropriate installation guide for instructions.

Initial hardware settings

Your server comes from the manufacturer with the correct initial hardware settings to operate your server as configured. However, at some point you might want to change settings to reflect a tasking change, a change in security requirements, or the addition of new resources to your server.

General hardware settings, as well as the onboard RAID solution, can be changed by using the BIOS Setup utility. Add-in RAID solutions must be configured using the specific RAID console which accompanied that solution.

For information on the BIOS Setup utility, see “Using the BIOS Setup Utility” on page 47. For information on BIOS settings, see “BIOS Settings” on page 69. For information on setting up your onboard RAID and the RAID BIOS Console utility, see “Configuring your onboard RAID solution”

on page 28. For information on a specific RAID console for an add-in RAID solution, see the

documentation on that hardware which accompanied your RAID solution.

CHAPTER 3

Maintaining Your Server

• Caring for your server

• Preparing for system recovery

• System administration

• Updating the baseboard management controller

firmware

• Using your Server Companion DVD

CHAPTER 3: Maintaining Your Server

Caring for your server

To extend the life of your server:

• Be careful not to bump or drop your server.

• When transporting your server, we recommend that you put it in the original packaging

materials.

• Keep your server and magnetic media away from equipment that generates magnetic

fields.

• Avoid subjecting your server to extreme temperatures. Do not expose your server to

heating ducts or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

• Keep all liquids away from your server. When spilled onto server components, almost any

liquid can result in expensive repairs that are not covered under your warranty.

• Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms

and can cause the server to overheat.

Cleaning your server

Keeping your server clean and the vents free from dust helps keep your server performing at its best. Your server cleaning kit could include:

• A soft, lint-free cloth

• Glass cleaner

• An aerosol can of air with a narrow, straw-like extension

• Isopropyl alcohol

• Cotton swabs

• A tape drive cleaning cartridge (if a tape drive is installed)

• A CD or DVD drive cleaning kit

Cleaning tips

War ning

When you shut down your server, the power turns off, but some electrical current still flows through your server. To avoid possible injury from electrical shock, unplug the power cords and all other cables connected to the server.

• Always turn off your server and other peripheral devices before cleaning any components.

• Use a damp, lint-free cloth to clean your server and other parts of your server system. Do

not use abrasive or solvent cleaners because they can damage the finish on components.

• Keep the cooling vents free of dust. With your server turned off and unplugged, brush

the dust away from the vents with a damp cloth, but be careful not to drip any water into the vents.

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to let the liquid drain. Let the keyboard dry completely before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. Keyboard damage resulting from spilled liquids is not covered by your warranty.

Cleaning the screen

Caution

The flat panel display screens are made of specially coated glass and can be

scratched or damaged by abrasive or ammonia-based glass cleaners.

www.gateway.com

If your computer screen is a flat panel display, use only a damp, soft cloth to clean it. Never spray water directly onto the screen.

- OR If your computer screen is not a flat panel display, use a soft cloth dampened with glass cleaner

to clean the screen. Never spray cleaner directly onto the screen.

Cleaning the tape drive

If you use a tape drive to back up your files, regular maintenance will lengthen the life of the drive. To maintain the drive’s reliability:

• Clean the drive monthly with the cleaning cartridge included with the drive.

• Remove the tape from the drive whenever the drive is not in use.

Preparing for system recovery

If your system files are corrupted, you may not be able to start the server from the hard drive. Startup diskettes or bootable media such as CDs or DVDs let you start the server and attempt to fix the problem. See your operating system’s documentation or online help for instructions on creating startup media.

Some operating systems also let you create an emergency repair diskette to back up critical operating system files. See your operating system’s documentation or online help for instructions on using an emergency repair diskette.

Recording the BIOS configuration

To help keep track of your custom changes to BIOS settings and to prepare for system recovery, you should record your BIOS configuration after you have your server set up and working.

To record your BIOS configuration:

1 Print the appendix for BIOS Settings in this guide. 2 Restart your server, then press F2 when the Gateway logo screen appears during startup.

The BIOS Setup utility opens.

3 Record the BIOS settings on your printout.

System administration

Gateway Systems Manager

Gateway Systems Manager (GSM) lets you manage multiple computers on a Windows network from a single window, then implement commands and policies across the network with a single action. With Gateway Systems Manager, you can run system management tasks which are triggered by certain events or conditions.

For more information, refer to the Gateway Baseboard Management Controller (BMC) User Guide at support.gateway.com information in the program’s online help.

(by selecting this server from the list). You can also find additional

Server security

CHAPTER 3: Maintaining Your Server

Using BIOS security passwords

To prevent unauthorized use of the server, you can set server startup passwords. Set an administrator password to prevent unauthorized access to the BIOS Setup utility.

To set the BIOS security passwords:

1 Restart your server, then press F2 when the Gateway logo screen appears during startup.

The BIOS Setup utility opens.

2 Select the Security menu. 3 Select Set Supervisor Password. 4 Type the password and press ENTER, then type it again and press ENTER. 5 Save your changes and close the BIOS Setup utility.

To remove a BIOS security password:

1 Restart your server, then press F2 when the Gateway logo screen appears during startup.

The BIOS Setup utility opens.

2 Select the Security menu, then select the password to remove. 3 Enter the current password, then press ENTER. 4 For the new password, leave the password field blank, then press ENTER. The password is

removed.

Tip

Passwords can also be cleared using jumpers on the system board. For instructions, see “Resetting BIOS passwords” on page 50.

Updating the baseboard management controller firmware

The baseboard management controller (BMC) performs several system management functions such as:

• Monitoring server components (FRU) and sensor data records (SDR) (the information

provided depends on the option selected)

• Managing non-volatile storage for the system event log and sensor data records

• Interfacing with the emergency management port to send alerts and interact with remote

management systems

• Fault resilient booting (the extent depends on the option selected)

You should update the BMC firmware when Gateway Customer Care has instructed you to update it.

To update the BMC firmware:

1 Download the BMC firmware zip file from support.gateway.com. 2 Read the release notes for the firmware update. 3 Follow the instructions on the Web site or in the readme.txt file in the downloaded zip file

to update the firmware.

4 When the BMC update is complete, reboot your server.

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Using your Server Companion DVD

You can use your Server Companion DVD to:

• Install hardware drivers

• Install programs

• View server documentation

Server Companion DVD contents

The Server Companion DVD is a tool you can use to help maintain your server. The DVD contains:

• Computer and component documentation

• Drivers and utilities for servers running Windows 2003 Server

Viewing documents

The DVD contains documents for your server and for some optional components. You can view the documents with the Acrobat® Reader® version 4.0 and above.

To view documents:

1 Insert the Server Companion DVD into the DVD drive on a computer running the Windows

operating system. The Gateway Application and Driver Recovery window opens.

- OR -

If the window does not open, run the file Runmenu.exe on the DVD.

2 Click Documentation. The server document list opens. 3 Click the title of the document you want to view. The document opens. 4 To access files manually, open the Docs\Manuals folder on the Server Companion DVD.

To install Acrobat Reader 7:

• Click the link for Acrobat on the Documentation page.

- OR -

Run Docs\Reader\app21279\Setup.exe from the Server Companion DVD.

Installing drivers and programs

You can install drivers and programs directly onto the server by using the Server Companion DVD. You can also extract drivers onto diskette from the DVD at any Windows workstation.

Important

The Server Companion DVD’s Gateway Application and Driver Recovery utility works

only in Windows operating systems.

To install drivers and programs at the server:

1 Insert the Server Companion DVD into your server’s DVD drive. The Gateway Application

and Driver Recovery window opens.

- OR -

If the window does not open automatically, run the file Runmenu.exe on the DVD.

A list of programs and drivers that you can install appears in the Drivers and Application Recovery list.

2 Click the program or driver you want to install, then click Install. Follow any on-screen

instructions.

CHAPTER 3: Maintaining Your Server

To access the files manually:

• Open the Drivers folder on the Server Companion DVD, then open the appropriate

subfolder.

To extract drivers and programs to diskettes:

1 Insert the Server Companion DVD into your server’s DVD drive. The Gateway Application

and Driver Recovery window opens.

- OR -

If the window does not open automatically, run the file Runmenu.exe on the DVD.

2 Click Extract Drivers. 3 Click your server model and server operation system at the right of the window, then click

Search. A list of programs and drivers that you can create diskettes for appears in the Drivers and Application Recovery list.

4 Click the program or driver you want to extract, then click Extract. Follow any on-screen

instructions.

To access the files manually:

• Open the Drivers folder on the Server Companion DVD, then open the appropriate

subfolder.

Booting the Server Companion DVD

By booting the Server Companion DVD you can re-install the operating system, repair applications and drivers, or exit to the command prompt.

Important

Although the Server Companion DVD is bootable, it does not include network

operating system files and is not intended to restore your operating system.

To boot to this DVD:

1 With your server turned on, insert the Server Companion DVD into the DVD drive. 2 Restart your server. A message appears asking you to select an option. 3 Press any key to boot from the DVD. The Gateway Options Main Menu appears. 4 Follow any on-screen instructions.

You can use the options in this menu to reformat your hard drive, create mass-storage driver disks, or reload selected applications.

CHAPTER 4

Installing Components

• Preparing to install components

• Preventing static electricity discharge

• Accessing the internal components

• Installing drives

• Configuring your onboard RAID solution

• Installing memory

• Installing PCI expansion cards

• Replacing the processor

• Replacing a power supply module

• Replacing a fan

• Replacing the CMOS battery

• Replacing the system board

CHAPTER 4: Installing Components

Important

You must open your server case to install components. If you are not comfortable with these procedures, get help from a more experienced computer user or computer service technician, or contact Gateway Customer Care.

Preparing to install components

Selecting a place to work

Work on your server in an area that:

• Is clean (avoid dusty areas)

• Is a low-static environment (avoid carpeted areas)

• Has a stable surface on which to set your server

• Has enough room to place all of your server parts

• Is near a grounded outlet so you can test your server after installation

• Is near a telephone (in case you need help from Gateway Customer Care). The telephone

must be directly connected to a telephone jack and cannot be connected to your server.

Gathering the tools you need

Some tools and supplies that you may need to work on your server are:

• A notebook to take notes

• A Phillips screwdriver

• A small flat-blade screwdriver

• Small containers to store various types of screws

• A grounding wrist strap (available at most electronic stores)

Preventing static electricity discharge

War ning

To avoid exposure to dangerous electrical voltages and moving parts, turn off your server and unplug the power cords and modem cable before opening the server case.

The components inside your server are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).

Caution

ESD can permanently damage electrostatic discharge-sensitive components in the server. Prevent ESD damage by following ESD guidelines every time you open the server case.

Before working with server components, follow these guidelines:

• Turn off the server, then unplug the power cords and all other cables.

• Press the power button to drain any residual power from the server.

War ning

To prevent risk of electric shock, do not insert any object into the vent holes

of the power supply module.

• Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare

metal part of the server. You can also touch a bare metal surface on the back of the server with your finger.

• Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.

• Avoid working on the server when your work area is extremely humid.

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• Remove components from their antistatic bags only when you are ready to use them. Do

not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

• Always hold expansion cards by their edges or their metal mounting brackets. Avoid

touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface.

Accessing the internal components

Opening the server case

Caution

For correct cooling and air flow, always reinstall the side panel and the air duct (if included) before you turn on the server. Operating the server without the cover in place can damage server components.

Because the components inside your server are extremely sensitive to static electricity, make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage.

To open the server case:

1 Follow the instructions in “Preventing static electricity discharge” on page 18. 2 Turn off the server, then unplug the power cords and all other cables connected to the

server.

War ning

This server may have two power cords. To disconnect internal AC power,

you must unplug both power cords.

3 Remove the case cover thumbscrew. 4 Lift the cover release lever.

CHAPTER 4: Installing Components

5 Swing the side panel away from the computer.

6 Lift the panel away from the server and place it out of the way.

Removing the bezel assembly

To remove the bezel assembly:

1 Follow the instructions in “Opening the server case” on page 19. 2 After removing the side panel, press the three black plastic tabs (positions indicated by

the arrows) to release the right side of the bezel.

3 Swing the right side of the bezel out until the left side of the bezel can be disengaged

from the left side of the computer, then remove the bezel.

Removing the processor air duct

To remove the processor air duct:

1 Follow the instructions in “Preventing static electricity discharge” on page 18. 2 Follow the instructions in “Opening the server case” on page 19. 3 Remove the cables from the air duct cable clip.

4 Grasp the air duct handle and remove the processor air duct from the chassis.

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Air duct

handle

Processor air duct

CHAPTER 4: Installing Components

Installing the processor air duct

Important

Be careful not to snag or unplug the fan cable when you install the processor air duct.

To install the processor air duct:

1 Align the left side of the processor air duct with the front fan and insert the installation

tabs on the bottom of the air duct into the installation holes in the side of the chassis.

Processor air duct installation tabs

Processor air duct

installation holes

2 Press the processor air duct into place. 3 Place the diskette cable and hard drive power cable behind the cable clip on the processor

air duct.

Installing the bezel assembly

Important

If you have installed any new drives in the external drive bays, make sure to remove the corresponding filler panels in the bezel before installing it.

To install the bezel assembly:

1 Insert the tabs on the left side of the bezel into the slots in the left side of the computer.

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2 Swing the right side of the bezel in to insert the tabs on the right side of the bezel into

the slots on the right side of the computer.

3 Press the right side of the bezel firmly until it snaps into place.

Closing the server case

To close the server case:

1 Make sure that all of the internal cables are arranged inside the case so they will not be

pinched when you close the case.

2 Align the panel tabs into the bottom case notches, then swing the side panel toward the

top of the computer to secure it into place.

CHAPTER 4: Installing Components

3 Replace the case cover thumbscrew. 4 Reconnect the power cords and all other cables.

Installing drives

Your server’s basic configuration includes one CD or DVD drive and one 3.5-inch diskette drive. Your server also has an additional 5.25-inch drive bay and 3.5-inch drive bay.

Your server can have as many as four SATA (standard) or SCSI (optional) drives in three internal drive bays and one external fixed drive bay (the bottom 3.5-inch bay).

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CD or DVD drive

5.25-inch drive bay

As you prepare to install drives, remember:

• Do not use the top 5.25-inch drive bay for drives which have electronic components

exposed on the top. Drive mounting rails at the top of the bay may damage any exposed electronic components.

• Before you install a drive, see the drive’s documentation for information on configuring

the drive, setting drive jumpers, and attaching cables.

• IDE drives can be configured as master, slave, or cable-select.

• If cable-select is available (drive assignments will be marked on the cable), the IDE cable

assigns the master/slave positions to the drives it connects. You can override these assignments using the jumpers on the drives.

• If cable-select is not available and only one drive is attached to an IDE controller cable,

configure the drive as master if it is a CD or DVD drive. If two drives of any type are attached to the cable, configure one as master and one as slave.

• You may need to configure the drives you install using the BIOS Setup utility. Press F2 at

startup to open the BIOS Setup utility.

Installing or replacing a fixed or removable-media drive

3.5-inch floppy drive

3.5-inch external drive bay

Use these instructions to install or replace a diskette, CD, DVD, hard drive, or tape drive.

To install a drive in an external drive bay:

1 Follow the instructions in “Preventing static electricity discharge” on page 18. 2 Follow the instructions in “Opening the server case” on page 19.

CHAPTER 4: Installing Components

3 If you are replacing a CD, DVD, or diskette drive, go to Step 6, otherwise follow the

instructions in “Removing the bezel assembly” on page 20.

4 If you are adding a new drive to an available drive bay, remove the EMI shield from the

bay by pulling the shield out of the bay.

EMI shield

5 Slide the green drive retainer lever toward the back of the drive bay, then go to Step 8. 6 Disconnect the old drive’s cables from the back of the drive. 7 Slide the green drive retainer lever toward the back of the drive bay, then pull the drive

out of the bay.

Drive retainer lever

8 Set any jumpers on the new drive. See the drive’s documentation for further instructions.

Important

If you are installing a hard drive in the bottom, external 3.5-inch drive bay, the green drive retainer lever will not slide forward to lock the drive into place. Instead, you must use a screw to secure the drive in the bay.

9 Slide the new drive into the drive bay allowing it to protrude enough to line up with the

bezel when it is replaced, then push the green drive retainer lever toward the front of the drive bay to lock the drive into place.

Tip

When installing a CD, DVD, tape drive, or diskette drive, if the green drive retainer lever will not slide forward all the way to lock the drive into place, move the drive slightly, until the lever can be moved forward enough to lock the drive into place.

10 Connect the power and data cables. 11 Follow the instructions on “Installing the bezel assembly” on page 23. 12 Follow the instructions in “Closing the server case” on page 24.

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Installing or replacing a hard drive

Important

To install a hard drive in the bottom external 3.5-inch drive bay, follow the

instructions in “To install a drive in an external drive bay:” on page 25.

Use these instructions to install or replace a hard drive.

To install a hard drive in an internal drive bay:

1 Follow the instructions in “Preventing static electricity discharge” on page 18. 2 Follow the instructions in “Opening the server case” on page 19. 3 If you are replacing a drive, go to Step 4.

- OR If you are adding a new drive to an available drive bay, slide the green drive retainer lever

toward the front of the drive bay, then go to Step 6.

4 Disconnect the old drive’s cables from the front of the drive. 5 Slide the green drive retainer lever toward the front of the drive bay, then pull the drive

out of the bay.

Drive retainer leve

6 Set any jumpers on the new drive. See the drive’s documentation for further instructions. 7 Slide the new drive into the drive bay as far as it will go, then slide the green drive retainer

lever toward the back of the drive bay to lock the drive into the bay.

Tip

If the green drive retainer lever will not slide back all the way to lock the drive into place, move the drive slightly, until the lever can be moved back enough to lock the drive into place.

8 Connect the power and data cables. 9 Follow the instructions in “Closing the server case” on page 24.

10 Format and partition the drive as necessary.

CHAPTER 4: Installing Components

Configuring your onboard RAID solution

Your server comes equipped with an onboard chipset for a SATA RAID solution, which supports RAID levels 0 (striping), 1 (mirroring), 5 (distributed data and parity), and 10 (RAID 0 + 1). You enable the onboard RAID solution in the BIOS (See “RAID Setup” on page 76) and configure RAID by launching the appropriate RAID BIOS console during the boot process.

Configuring the onboard SATA RAID solution

Level Description and use Pros Cons Number of

drives

0 Data divided into blocks and

distributed sequentially (pure striping). Use for non-critical data that requires high performance.

1 Data duplicated on another disk

(mirroring). Use for read-intensive, fault-tolerant systems.

5 Stripes data at a block level across

several drives and distributes parity among the drives. No single disk is devoted to parity.

10 A combination of RAID 1 and RAID

0. Raid 0 is used for performance, and RAID 1 is used for fault tolerance.

High data throughput for large files.

100 percent data redundancy, providing fault tolerance.

Fast and redundant

No fault tolerance. Data is lost if a drive fails.

More disk space required. Reduces usable disk space to the size of the smallest drive. Reduced performance during rebuilds.

More disk space required. Reduces usable disk space to 75% of total storage in the disk array.

An additional drive required.

One or two (on this server)

Two Yes

Three Yes

Four Yes

Fault Tolerant

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To launch the SATA RAID BIOS console:

1 Restart your server. 2 Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility

opens.

3 From the Main BIOS menu, select the Advanced menu.

4 Select the Integrated Devices sub-menu. The Integrated Devices sub-menu opens.

CHAPTER 4: Installing Components

5 Select the NV RAID Configuration sub-menu. The NV RAID Configuration sub-menu opens.

6 For the NV RAID Configuration option, click Enabled. 7 Select the SATA channels your hard drives are connected to and set them to Enabled. 8 Exit the BIOS Setup utility. 9 Restart your server. During the boot process you will see the following message:

10 Press F10. The RAID BIOS console opens. 11 Configure the RAID options, then exit the RAID BIOS console. 12 Reboot the server.

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To configure the SATA RAID solution:

1 Open the RAID BIOS console as described in the previous procedure. The Define a New

Array screen opens.

2 Select a RAID Mode from the list at the top left of the screen.

CHAPTER 4: Installing Components

3 Select a Stripping Block size from the list at the top right of the screen.

4 Highlight the free disk you want to use from the list on the left side of the screen.

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5 Press the right arrow key to move the disk to the Array Disks list on the right side of the

screen. Do this for all disks you want to use in the array.

6 Press F7 to finish creating the array. When the confirmation box opens, press Y to clear

the data on the disks.

CHAPTER 4: Installing Components

The Array List opens showing the disks in the array.

7 To make the array bootable, press B (Set Boot) to change Boot No to Boot Yes. 8 Exit the RAID Configuration utility and reboot the server.

Installing memory

Caution

Use only 667 Mhz compliant, 240-pin, SDRAM unbuffered ECC DIMM memory

modules.

The system board supports 4 DDR2 667 MHz vertical DIMMs to provide up to 8 GB of memory with ECC support. The 667 MHz differential memory clocks are driven by the AMD processor with length matching and impedance controlled through all the DIMM slots. Supported DIMM sizes include 256 MB, 512 MB, 1 GB, and 2 GB.

The BIOS configures the memory controller to run in either single channel or dual channel mode, depending on the following:

• If one or more fully populated DIMM banks are detected, the memory controller will run

in dual channel mode.

• If only a single DIMM is present, the memory controller will run in single channel mode.

DIMM banks must be populated using the following guidelines:

• DIMM banks must be populated in order, starting with Bank 0.

• Dual rank DIMMs must be populated before single rank DIMMs.

Channel B DIMM 2

Channel A DIMM 2

Channel B DIMM 1

Channel A DIMM 1

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To install or replace memory:

1 Follow the instructions in “Preventing static electricity discharge” on page 18. 2 Follow the instructions in “Opening the server case” on page 19. 3 Pull the plastic tabs (1) away from the sides of the memory module slot. If you are replacing

a memory module, lift the old memory module (2) out of the slot.

4 Align the notch on the new module with the notch in the memory module slot and press

the module firmly into the slot. The tabs on the sides of the memory slot should secure the memory module automatically.

5 Follow the instructions in “Closing the server case” on page 24. 6 Restart your server and open the BIOS Setup utility. Verify the System Memory listed in

the Main menu. When you exit the BIOS Setup utility, make sure that the operating system loads completely.

Memory online sparing

The chipset on the system board in the server supports memory online sparing, which can provide a way to prevent data loss in case of DIMM failure. If a DIMM failure does occur, a DIMM fault LED adjacent to the DIMM slot will light orange to indicate the failed memory module.

Using memory online sparing, one DIMM per channel (selectable in the BIOS setup utility) is used as a memory spare (the spare DIMM must be equal to, or larger than, the largest DIMM in that channel). If a DIMM begins to fail, the contents of the failing DIMM is copied to the spare DIMM in that channel. When all of the data is copied, the primary DIMM is automatically removed from service. Since one DIMM per channel is always maintained as a spare, a maximum of only 75% of the installed memory is usable. Memory online sparing is configured in the BIOS.

Installing PCI expansion cards

Caution

This server does not have PCI hot-plug capability. Do not attempt to install or remove

a PCI card without turning off your server and disconnecting it from the AC power source.

Use the following chart to determine the PCI slot into which you should install your expansion card.

PCI slot Description

1 PCI Express - x16

2 PCI Express - x4

3 PCI Express - x8

4 PCI - Runs at 32-bits

5 PCI - Runs at 32-bits

CHAPTER 4: Installing Components

PCI slot 1

PCI slot 2

PCI slot 3

PCI slot 4

PCI slot 5

To replace, add, or reseat a PCI expansion card:

1 Follow the instructions in “Preventing static electricity discharge” on page 18. 2 Follow the instructions in “Opening the server case” on page 19. 3 If you are replacing a card, disconnect any cables that are attached to the old card. 4 Loosen the captive thumbscrew on the card retention bar and swing the bar out from the

back of the chassis.

Card retention bar

Captive thumbscrew

5 If you are replacing a card, remove the old expansion card. To loosen the card you can

slightly rock the card end-to-end, but do not bend the card sideways.

Caution

Do not touch the contacts on the bottom part of the expansion card.

Touching the contacts can cause electrostatic damage to the card.

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6 Press the new card into the expansion slot. To help insert the card you can slightly rock

the card end-to-end, but do not bend the card sideways.

7 Swing the card retention bar back into place and tighten the captive thumbscrew.

Card retention bar.

Captive thumbscrew

CHAPTER 4: Installing Components

8 Connect any cables to the card. For more information, see the instructions in the card’s

documentation.

9 Follow the instructions in “Closing the server case” on page 24.

10 See the card’s documentation for software installation instructions.

Replacing the processor

War ning

The processors and heatsink may be hot if the computer has been running. Also,

there may be sharp edges on the heatsink. Consider wearing protective gloves.

The system board has a single AM2 CPU socket which supports one AMD® Opteron™ or Athlon™ processor with 3.0 GHz Hyper Transport Bus. The system connects with the nVIDIA MCP 55 through the Hyper Transport Bus. The server automatically detects the processor each time you turn it on. Whenever you install a new processor, you should first install the most current version of the BIOS. For instructions, see “Updating the BIOS” on page 48.

Caution

A heatsink must be installed on the processor. Installing a processor without a

heatsink could damage the processor.

To replace a processor:

1 Install the most current BIOS version. For instructions, see “Updating the BIOS” on page 48. 2 Follow the instructions in “Preventing static electricity discharge” on page 18. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

3 Follow the instructions in “Accessing the internal components” on page 19. 4 Loosen the four screws holding the heatsink to the processor, then lift the heatsink off

the processor.

Screw

Caution

The heatsink has Thermal Interface Material (TIM) on the bottom. Be careful not to damage this material when you remove the heat sink from the processor. If removing the heatsink also pulls the processor out of the processor socket, the processor could be damaged.

Screw

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5 Unlock the retention lever and lift it up to release the processor.

6 Lift the processor out of the socket and place it in a static-free bag or case for storage.

7 Insert the new processor into the socket, making sure that the gold triangle on the corner

is situated as shown in the following illustration.

Caution

The processor only fits the socket when oriented as indicated. Do not force the processor into the socket to avoid bending the pins or damaging the processor. If the processor does not fit completely, check its orientation and check for bent pins.

Gold triangle

CHAPTER 4: Installing Components

8 When the processor is oriented correctly and in place, press it firmly into the socket, rotate

the retention lever into place until it clicks.

Caution

The heatsink has Thermal Interface Material (TIM) located on the bottom of it. Use caution when you unpack the heat sink so you do not damage the TIM. If you are reusing the original heatsink, make sure that the TIM on the bottom of the heatsink is not damaged. If the TIM is damaged, you should remove the old TIM, then apply new TIM to the bottom of the heatsink.

9 Place the heatsink down onto the processor, then gently tighten the heatsink retaining

screws to secure it into place.

10 Follow the instructions in “To close the server case:” on page 24.

Replacing a power supply module

War ning

The power supply modules in this server contain no user-serviceable parts. Only a qualified computer technician should service the power supply modules. Your server comes with 3-wire AC power cords fitted with the correct plug style for your region. If this plug does not match the connector on your surge protector, UPS, or wall outlet, do not attempt to modify the plug in any way. Use a UPS or wall outlet that is appropriate for the supplied AC power cords.

If your server uses the optional hot-swappable, redundant power supplies and one of the two power supplies fails, the other power supply module supports the server while you replace the failed module. You do not need to turn off the server or disconnect peripheral devices to replace a failed power supply module.

To replace a power supply module:

1 If you only have one power supply module, turn off your server. 2 If you have two power supply modules, examine the LED indicators on the back of each

power supply module to identify the failed module. The power supply module has failed if the orange (right) LED indicator is on.

Power supply handle

Power supply fault LED

Power connector

Power supply latch

Power on LED

3 Unplug the power cord from the failed power supply module.

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4 While pressing the green latch on the power supply module, grasp the handle and pull

the module straight out from the server.

5 Slide the new power supply module into the empty power supply bay until the green latch

snaps into place.

6 Plug the power cord into the new power supply module.

Replacing a fan

Important

Make sure that you replace a fan with an identical replacement fan.

To replace a front fan:

1 Follow the instructions in “Preventing static electricity discharge” on page 18. 2 Follow the instructions in “Opening the server case” on page 19. 3 Remove the processor air duct by following the instructions in “Removing the processor

air duct” on page 21.

4 Unplug the fan cable from the fan connector on the system board.

Fan retention tab

CHAPTER 4: Installing Components

Fan release tab

Fan handle

Fan retention tab

Fan cable

5 Grasp the fan handle and press the fan release tab, then disengage the fan and move it

away from the chassis.

6 Pull the fan from the chassis. 7 Insert the new fan into the opening left by the old fan, then insert the fan retention tabs

and fan release tab into the chassis until it snaps into place.

8 Plug the fan cable into the fan connector on the system board. 9 Replace the processor air duct by following the instructions in “Installing the processor air

duct” on page 22.

10 Follow the instructions in “Closing the server case” on page 24.

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To replace a back fan:

1 Follow the instructions in “Preventing static electricity discharge” on page 18. 2 Follow the instructions in “Opening the server case” on page 19. 3 Unplug the fan cable from the fan connector on the system board.

Fan cable

Fan retention screw

4 Unscrew the four fan retention screws holding the fan to the back of the chassis. 5 Pull the fan from the chassis, noting the orientation.

Important

Make sure that the new fan is oriented the same way (air flow) as the old fan.

6 Insert the new fan into the chassis, then replace the fan retention screws. 7 Plug the fan cable into the fan connector on the system board. 8 Follow the instructions in “Closing the server case” on page 24.

Replacing the CMOS battery

War ning

There is a danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type of battery recommended by the manufacturer. Dispose of used batteries following the manufacturer’s instructions.

If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off the server, replace the CMOS battery with an equivalent battery.

To replace the battery:

1 Print the appendix for BIOS Settings in this guide. 2 Follow the instructions in “Opening the BIOS Setup utility” on page 48.

Fan retention screw

CHAPTER 4: Installing Components

3 Record the BIOS settings on your printout, then close the utility. 4 Turn off your server, then follow the instructions in “Preventing static electricity discharge”

on page 18.

5 Follow the instructions in “Opening the server case” on page 19. 6 Locate the old battery on the system board and note its orientation (see “System board”

on page 5 for the general location of the battery). You will need to install the new battery

the same way.

Battery retention clip

7 Push the battery retention clip away from the battery until the battery pops up. 8 Remove the old battery. 9 Make sure that the positive (+) side of the new battery is facing correctly, then press the

new battery into the socket until it snaps into place.

10 Follow the instructions in “Closing the server case” on page 24. 11 Turn on the server. 12 Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility

opens.

13 Restore any BIOS settings that you wrote down in Step 3. 14 Save all your settings and close the BIOS Setup utility.

Replacing the system board

To replace the system board:

air duct” on page 21.

4 Remove the memory modules by following the instructions in “Installing memory” on

page 34.

5 Remove all of the expansion cards by following the instructions in “Installing PCI expansion

cards” on page 35.

6 Remove the heat sink and processor by following the instructions in “Replacing the

processor” on page 38.

7 Disconnect the power and data cables from the system board, noting their locations and

orientation. (You will reconnect the cables after you install the new board.)

www.gateway.com

8 Remove the seven screws securing the system board to the case.

Screw Screw

Screw

9 Pull the system board away from the case and carefully remove it, then place it in a

static-free bag on a stable work surface.

10 Insert the new system board into the case, aligning the holes in the board with the threaded

standoffs on the side of the case.

11 Secure the system board to the case with the seven (7) screws you removed previously. 12 Reinstall the memory by following the instructions in “Installing memory” on page 34. 13 Reinstall the processor and heatsink by following the instructions in “Replacing the

processor” on page 38.

14 Connect the power and data cables. 15 Reinstall the expansion cards by following the instructions in “Installing PCI expansion

cards” on page 35.

16 Follow the instructions in “Closing the server case” on page 24. 17 Turn on your server. 18 Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility

opens.

19 Check BIOS settings to make sure that they detect the server’s new hardware, then save

your changes (if any) and close the BIOS Setup utility.

CHAPTER 4: Installing Components

CHAPTER 5

Using the BIOS Setup Utility

• Opening the BIOS Setup utility

• Updating the BIOS

• Recovering the BIOS

• Resetting BIOS passwords

• Updating or recovering the BMC

CHAPTER 5: Using the BIOS Setup Utility

Opening the BIOS Setup utility

The BIOS Setup utility stores basic settings for your server. These settings include basic hardware configuration, resource settings, and password security. These settings are stored and saved even when the power is off.

Caution

The options in the BIOS Setup utility have been set at the factory for optimal performance. Changes to these settings will affect the performance of your server.

Before changing any settings, write them down in case you need to restore them later. You can record the settings on a printout of this guide’s appendix for “BIOS Settings” on

page 69.

To open the BIOS Setup utility:

1 Restart your server, then press F2 when the Gateway logo screen appears during startup.

The BIOS Setup utility opens. When you select menu items, the Item Specific Help box on the right side of the screen

displays specific information about the selection. The command bar across the bottom of the screen shows the keys you press to access help, navigate through the menus, and perform other tasks.

2 Select one of these menus:

• Main gives you access to basic information and settings related to your server’s

hardware and configuration.

• Advanced gives you access to information and settings for PCI, peripheral devices,

memory, and the chipset.

• Boot gives you access to information and settings for startup features and startup

sequences.

• Security gives you access to settings related to system access passwords. For more

information, see “Server security” on page 14.

• Server gives you access to settings for system management, console redirection, event

log configuration, and fault-resilient boot settings.

• Exit gives you access to options for closing the BIOS Setup utility.

Updating the BIOS

To update the BIOS:

1 Print the appendix for “BIOS Settings” on page 69. 2 Restart your server, then press F2 when the Gateway logo screen appears during startup. 3 Record any custom BIOS settings on your printout. 4 Download the BIOS update files from support.gateway.com. 5 Follow the instructions on the Web site or the readme.txt file in the downloaded zip file

to update the BIOS.

6 After you have updated the BIOS, restart your server and load the default BIOS values. 7 Enter any custom BIOS settings you recorded in Step 3, then save your changes and close

the BIOS Setup utility.

Recovering the BIOS

If you encounter a problem while you are updating the BIOS, such as a power outage, the BIOS update may not be successful. If the system continues to try to boot from the new, corrupted BIOS, you can manually recover the old BIOS so you can try another update.

Important

This method does not work if the keyboard is connected through the KVM switch.

To create a recovery disk:

1 Download 646MS100.WPH (the system BIOS for your server) from the Gateway Support

Web page, then rename the file to BIOS.WPH.

2 Download CRISDISK.ZIP (a Crash Recovery Diskette utility) from the Gateway Support Web

page, then uncompress it to a folder.

3 Copy BIOS.WPH (the file you renamed) to the same folder. 4 Insert a blank, formatted floppy disk into your diskette drive. 5 Run CRISDISK.BAT to create the recovery disk.

To recover the BIOS:

1 Follow the instructions in “Preventing static electricity discharge” on page 18. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 19.

www.gateway.com

Caution

Moving the jumper while the power is on can damage your server. Always turn off the server and unplug the power cords and all other cables before changing the jumper.

3 Remove the jumper across pins 1-2 of header J5 and place the jumper across pins 2-3 (as

shown in the illustration).

4 Follow the instructions in “Closing the server case” on page 24. 5 Insert the recovery disk into the diskette drive. 6 Turn on your server and wait until you hear “beep-beep-beep,” then turn off your server

again.

7 Follow the instructions in “Opening the server case” on page 19. 8 Place the jumper back onto pins 1-2. 9 Follow the instructions in “Closing the server case” on page 24.

10 Reboot the server and verify that the recovery was successful.

CHAPTER 5: Using the BIOS Setup Utility

Resetting BIOS passwords

To reset BIOS passwords, you must either reset and clear all BIOS settings, or use the Clear Password jumper. To reset all BIOS settings, follow the instructions in “Resetting BIOS passwords”

on page 50.

To clear the BIOS password(s):

1 Follow the instructions in “Preventing static electricity discharge” on page 18. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

Caution

Moving the jumper while the power is on can damage your server. Always turn off the server and unplug the power cords and all other cables before changing the jumper.

2 Follow the instructions in “Opening the server case” on page 19. 3 Remove the jumper across pins 1-2 of header J54-A, then place the jumper across pins 2-3.

J54A (reset) jumper

4 Follow the instructions in “Closing the server case” on page 24. 5 Reconnect the power cords and turn on the server. The BIOS password(s) is cleared. 6 Turn off the server, then disconnect the power cords and all other cables connected to

the server.

7 Follow the instructions in “Opening the server case” on page 19. 8 Place the jumper back onto pins 1-2. 9 Follow the instructions in “Closing the server case” on page 24.

Updating or recovering the BMC

Updating or recovering the BMC firmware

To update or recover the BMC firmware:

to update the firmware.

4 When the BMC update is complete, reboot your server.

• Telephone support

• Tutoring and training

• Safety guidelines

• Error messages

• Troubleshooting

CHAPTER 6

Troubleshooting

CHAPTER 6: Troubleshooting

Telephone support

Before calling Gateway Customer Care

If you have a technical problem with your server, follow these recommendations before contacting Gateway Customer Care:

• Make sure that your server is connected correctly to a grounded AC outlet that is supplying

power.

• If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure

that all cables are plugged in securely and plugged into the correct port or jack.

• If you have recently installed hardware or software, make sure that you have installed it

following the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.

• If you have “how to” questions about using a program, see:

• The program’s online Help

• The program’s documentation

• Your operating system’s documentation

• The software or hardware manufacturer’s Web site

• See “Troubleshooting” on page 57.

• Have your client ID, serial number (usually located on the back of your server case), and

order number available, along with a detailed description of your issue, including the exact text of any error messages, and the steps you have taken.

• Make sure that your server is nearby at the time of your call. The technician may have

you follow appropriate troubleshooting steps.

• Consider using Gateway’s online technical support. Gateway’s Web site has FAQs, tips, and

other technical help. You can also use the Web site to e-mail Customer Care. For more information, visit Gateway’s Customer Care Web site at support.gateway.com.

Telephone support

Gateway offers a wide range of customer service, technical support, and information services.

Telephone numbers

You can access the following services through your telephone to get answers to your questions:

Resource Service description How to reach

Gateway’s fee-based software tutorial service

Gateway Customer Care

Sales, accounting, and warranty

Get tutorial assistance for software issues. 800-229-1103 (charged to your

Talk to a Gateway Customer Care representative about a non-tutorial technical support question.

Get information about available systems, pricing, orders, billing statements, warranty service, or other non-technical issues.

credit card)

877-485-1464 (US) (say the word “Server”) 800-846-3609 (Canada and Puerto Rico) 605-232-2191 (all other countries)

800-846-2000 (US) 888-888-2037 (Canada)

Tutoring and training

Gateway's Customer Care professionals cannot provide hardware and software training. Instead, Gateway recommends the following training resources.

Resource Service description For more information

www.gateway.com

Gateway Learning Libraries

Safety guidelines

While troubleshooting your server, follow these safety guidelines:

• Never remove the top panel while your server is turned on and while the modem cable

and the power cords are connected.

• Do not attempt to open the monitor. To do so is extremely dangerous. Even if the power

is disconnected, energy stored in the monitor components can be dangerous. Also, opening the monitor voids its warranty.

• Make sure that you are grounded correctly before opening the server. For more information

about preventing damage from static electricity, see “Preventing static electricity

discharge” on page 18.

• After you complete any maintenance task where you have to open the server case, make

sure that you close the case and reconnect all cables before you restart your server.

War ning

To avoid bodily injury, do not attempt to troubleshoot your server problem if:

- The power cords or plugs are damaged

- Liquid has been spilled into your server

- Your server was dropped

- The case was damaged Instead, unplug your server and contact a qualified computer technician.

A variety of courses and tutorials are available on CD. Select from several easy-to-use learning libraries.

www.gateway.com/training

Error messages

These messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a file to a write-protected diskette. Some messages, however, may indicate a problem that requires further troubleshooting.

Memory messages

Gate20 Error

The BIOS is unable to correctly control the system board’s Gate A20 function, which controls access of memory over 1 MB. This may indicate a problem with the system board.

Boot messages

Boot Failure ...

This is a generic message indicating the BIOS could not boot from a particular device. This message is usually followed by other information concerning the device.

Invalid Boot Diskette

A diskette was found in the drive, but it is not configured as a bootable diskette.

CHAPTER 6: Troubleshooting

Drive Not Ready

The BIOS was unable to access the drive because it indicated it was not ready for data transfer. This is often reported by drives when no media is present.

A: Drive Error

The BIOS attempted to configure the A: drive during POST, but was unable to correctly configure the device. This may be due to a bad cable or faulty diskette drive.

Insert BOOT diskette in A:

The BIOS attempted to boot from the A: drive, but could not find a correct boot diskette.

Reboot and Select proper Boot device or Insert Boot Media in selected Boot device

BIOS could not find a bootable device in the system and/or removable media drive does not contain media.

NO ROM BASIC

This message occurs on some systems when no bootable device can be detected.

Storage Device messages

Primary Master Hard Disk Error

The IDE/ATAPI device configured as Primary Master could not be correctly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

Primary Slave Hard Disk Error

The IDE/ATAPI device configured as Primary Slave could not be correctly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

Secondary Master Hard Disk Error

The IDE/ATAPI device configured as Secondary Master could not be correctly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

Secondary Slave Hard Disk Error

The IDE/ATAPI device configured as Secondary Slave could not be correctly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

Primary Master Drive - ATAPI Incompatible

The IDE/ATAPI device configured as Primary Master failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

Primary Slave Drive - ATAPI Incompatible

The IDE/ATAPI device configured as Primary Slave failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

Secondary Master Drive - ATAPI Incompatible

The IDE/ATAPI device configured as Secondary Master failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

Secondary Slave Drive - ATAPI Incompatible

The IDE/ATAPI device configured as Secondary Slave failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

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S.M.A.R.T. Capable but Command Failed

The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command transaction failed. This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard.

S.M.A.R.T. failure messages may indicate the need to replace the hard disk.

S.M.A.R.T. Command Failed

The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command transaction failed. This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard.

S.M.A.R.T. failure messages may indicate the need to replace the hard disk.

S.M.A.R.T. Status BAD, Backup and Replace

A S.M.A.R.T. capable hard disk sends this message when it detects an imminent failure. This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard.

S.M.A.R.T. failure messages may indicate the need to replace the hard disk.

S.M.A.R.T. Capable and Status BAD

A S.M.A.R.T. capable hard disk sends this message when it detects an imminent failure. This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard.

S.M.A.R.T. failure messages may indicate the need to replace the hard disk.

System configuration messages

DMA-2 Error

Error initializing secondary DMA controller. This is a fatal error, often indication a problem with system hardware.

DMA Controller Error

POST error while trying to initialize the DMA controller. This is a fatal error, often indication a problem with system hardware.

Checking NVRAM..Update Failed

BIOS could not write to the NVRAM block. This message appears when the FLASH part is write-protected or if there is no FLASH part (System uses a PROM or EPROM).

Microcode Error

BIOS could not find or load the CPU Microcode Update to the CPU. This message only applies to INTEL CPUs. The message is most likely to appear when a brand new CPU is installed in a system board with an outdated BIOS. In this case, the BIOS must be updated to include the Microcode Update for the new CPU.

NVRAM Checksum Bad, NVRAM Cleared

There was an error in while validating the NVRAM data. This causes POST to clear the NVRAM data.

Resource Conflict

More than one system device is trying to use the same non-shareable resources (Memory or I/O).

NVRAM Ignored

The NVRAM data used to store Plug’n’Play (PnP) data was not used for system configuration in POST.

NVRAM Bad

The NVRAM data used to store Plug’n’Play (PnP) data was not used for system configuration in POST due to a data error.

Static Resource Conflict

Two or more Static Devices are trying to use the same resource space (usually Memory or I/O).

CHAPTER 6: Troubleshooting

PCI I/O conflict

A PCI adapter generated an I/O resource conflict when configured by BIOS POST.

PCI ROM conflict

A PCI adapter generated an I/O resource conflict when configured by BIOS POST.

PCI IRQ conflict

A PCI adapter generated an I/O resource conflict when configured by BIOS POST.

PCI IRQ routing table error

BIOS POST (DIM code) found a PCI device in the system but was unable to figure out how to route an IRQ to the device. Usually this error is causing by an incomplete description of the PCI Interrupt Routing of the system.

Timer Error

Indicates an error while programming the count register of channel 2 of the 8254 timer. This may indicate a problem with system hardware.

Interrupt Controller-1 error

BIOS POST could not initialize the Master Interrupt Controller. This may indicate a problem with system hardware.

Interrupt Controller-2 error

BIOS POST could not initialize the Slave Interrupt Controller. This may indicate a problem with system hardware.

CMOS messages

CMOS Date/Time Not Set

The CMOS Date and/or Time are invalid. This error can be resolved by readjusting the system time in AMIBIOS Setup.

CMOS Battery Low

CMOS Battery is low. This message usually indicates that the CMOS battery needs to be replaced. It could also appear when the user intentionally discharges the CMOS battery.

CMOS Settings Wrong

CMOS settings are invalid. This error can be resolved by using AMIBIOS Setup.

CMOS Checksum Bad

CMOS contents failed the Checksum check. Indicates that the CMOS data has been changed by a program other than the BIOS or that the CMOS is not retaining its data due to malfunction. This error can typically be resolved by using AMIBIOS Setup.

Miscellaneous messages

Keyboard Error

Keyboard is not present or the hardware is not responding when the keyboard controller is initialized.

Keyboard/Interface Error

Keyboard Controller failure. This may indicate a problem with system hardware.

System Halted

The system has been halted. A reset or power cycle is required to reboot the machine. This message appears after a fatal error has been detected.

Troubleshooting

First steps

War ning

To avoid bodily injury, do not attempt to troubleshoot your server problem if:

- The power cords or plugs are damaged

- Liquid has been spilled into your server

- Your server was dropped

- The case was damaged Instead, unplug your server and contact a qualified computer technician.

Try these steps first before going to the following sections:

• Make sure that the power cords are connected to your server and an AC outlet and that

the AC outlet is supplying power.

• If you use a surge protector or a UPS, make sure that it is turned on and is rated to handle

the power required by your server.

• If you added or removed server components before the problem started, review the

installation procedures you performed and make sure that you followed each instruction. You may need to remove the device, uninstall the device’s software, then reinstall the device.

• If an error message appears on the screen, write down the exact message before calling

Gateway Customer Care. For instructions, see “Telephone support” on page 52.

• Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your

server restarts. Check your configuration settings.

• When diagnosing problems, press the non-maskable interrupt (NMI) button to put the

server into a halt state. For the location of the button, see “Front” on page 2.

• If an error occurs in a program, see its documentation or online help.

www.gateway.com

Battery replacement

War ning

To avoid bodily injury, do not attempt to troubleshoot your server problem if:

- The power cords or plugs are damaged

- Liquid has been spilled into your server

- Your server was dropped

- The case was damaged Instead, unplug your server and contact a qualified computer technician.

If you have problems after installing a new CMOS battery, try each of the following items, closing the case and restarting the server after each try:

• Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your

server restarts. Correct any discrepancies.

• Remove the top panel by following the instructions in “Opening the server case” on

page 19, then make sure that all cables inside the case are attached securely. Also, make

sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins.

• If you have the correct test equipment, make sure that the new battery has power.

Although unlikely, your new battery may be defective.

Beep codes

Beeps Description Troubleshooting steps

CHAPTER 6: Troubleshooting

Whenever a recoverable error occurs during the power-on self-test (POST), the BIOS displays an error message that describes the problem. The BIOS also sounds a beep code (one long tone followed by two short tones) during POST if the video configuration fails (a faulty video controller) or if an expansion card is not functioning correctly. One short beep indicates the BIOS will boot the operating system. No error found.

A PCI expansion card (for example, a RAID controller) can also issue audible errors by itself, usually consisting of one long tone followed by a series of short tones. For more information on the beep codes issued, check the documentation for that device.

The following table shows POST error beep codes. Prior to system video initialization, BIOS uses these codes to inform you of error conditions.

1 Memory refresh timer error Reseat the memory modules or replace with

2 Parity error in the first 64 KB of memory. Same as for 1 beep.

3 Base memory read/write test error Same as for 1 beep.

4 System board timer not operational. Possible system board malfunction. To eliminate

5 A processor on the system board generated an

error.

6 The keyboard controller (8042) may be

defective. The BIOS cannot switch to Protected mode.

7 General exception error (processor exception

error).

modules you know are good.

the possibility of an add in-card problem, remove all expansion cards. If the beep code occurs even when all expansion cards have been removed, the system board is at fault. If the beep code does not occur when the expansion cards have been removed, one of the cards is causing the problem. Install the cards one at a time until the problem happens again. When the beep code returns, the most recent card you installed is at fault.

Remove one of the processors if two are installed, then try a known good processor in the first socket. Same as for 4 beeps.

Remove the keyboard to see if the error goes away. If it does, try a known good keyboard. Same as for 4 beeps.

Same as for 5 beeps

8 Display memory error (system video adapter). If the system video adapter is an add-in card,

9 The ROM checksum value does not match the

value encoded in the BIOS.

10 The shutdown register for CMOS RAM failed. Same as for 4 beeps.

11 The cache memory test failed. Same as for 4 beeps.

replace or reseat the video adapter. If the video adapter is integrated into the system board, the board may be faulty. Try using an add-in card.

Same as for 4 beeps.

LED information

See the following table for a description of this server’s LEDs and the information they provide:

LED Name Function Location Color Description

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ID Aid in server

System Fault Visible fault

Hard drive tray LEDs

NIC status LEDs Identify NIC states Control panel and

identification

warning

Indicate drive status and activity

Control panel and back of system board

Control panel Red Off - System normal

On each hard drive tray

back I/O panel RJ-45 connectors

Yellow (front) Blue (back)

Blue or red Blue (On) - Hard drive present

Blue (front)

On - Server identification enabled

Blinking - Non-critical system fault On - Critical system fault (system needs to be shut down and serviced)

Blue (Blinking) - Hard drive activity Red (On) - Hard drive fault Red (Blinking) - Hard drive rebuilding Off - No hard drive access

Blue (On) - Link Blue (Blink) - Activity Off - No link

Power LED Identify the power

state of the system

AC power LED Identify power

supply fault

Green/ Orange (back)

Control panel Blue Off - Power is off

Power supply module

Green or Orange

LED 1 Green (On) - NIC linked LED 1 Green (Blinking) - NIC 1 Gbps activity LED 1 (Off) - No link LED 2 Orange (On) Link speed 1Gbps LED 2 Green (On) - Link at 100 Mbps LED 2 Green (Off) - Link at 10 Mbps

Blinking - Power saving state (S1, S3, or S4) On - Power is on

Green (On) - Power supply good and receiving power Orange (On) - Power supply critical event causing shutdown Orange (Blinking) - Close to protection threshold or over within 15 seconds Off - Power supply not receiving power

BIOS

Optical drive

CHAPTER 6: Troubleshooting

The settings in the BIOS Setup utility are not retained

• Replace the CMOS battery. For instructions, see “Replacing the CMOS battery” on page 43.

Your server does not recognize an optical drive

• Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your

server restarts. Make sure that the IDE controllers are enabled. For more information, see

“Using the BIOS Setup Utility” on page 47.

• Reinstall the device driver. For instructions, see Using Your Server Companion DVD.

• Make sure that the drive is configured correctly by following the instructions in the drive’s

documentation.

• Turn off your server, then remove the drive and push it in again to make sure the drive

is seated correctly. For instructions, see “Installing or replacing a fixed or removable-media

drive” on page 25.

Your optical drive tray does not open

• Press a straightened paper clip wire into the optical drive’s manual eject hole. The drive

tray opens.

• If this problem happens frequently while the server is turned on, the drive may be defective.

Expansion cards

Your server does not recognize an expansion card

Hard drive

The hard drive cannot be accessed, or you receive a “General failure reading drive C” error message

You receive a “Non-system disk” or “disk error” error message

• Restart your server.

• Make sure that you have installed the necessary software or driver. For instructions, see

the card’s documentation.

• Reseat the expansion card and riser card. For instructions, see “Installing PCI expansion

cards” on page 35.

• If a diskette is in the diskette drive, eject it and restart your server by pressing the reset

button.

• Restart your server by pressing the reset button.

• Turn off your server, then remove all hard drives and push them in again to make sure

the drives are seated correctly. For instructions, see “Installing or replacing a hard drive”

on page 27.

• If your server has been subjected to static electricity or physical shock, you may need to

reinstall the operating system.

• Eject the diskette from the diskette drive, then press ENTER.

• Make sure that your hard drive has an active partition. For more information, see “The

master boot record is corrupted” on page 61.

Internet

www.gateway.com

You are having problems with a SATA drive

• For normal SATA drives (not SATA RAID), check the BIOS setup utility to see if the BIOS has

recognized the drive.

• Make sure that the power cable and SATA cables are attached securely to the drive cage.

• If the drive is not detected, try a different SATA port.

• Try swapping SATA cables between drives to determine if the cable is defective.

• Try listening to the drive to determine if the drive is spinning up. If not, the drive may be

defective.

The master boot record is corrupted

• In a Windows network operating system, repair the master boot record using FDISK.

To repair the master boot record:

• At the command prompt, type fdisk/mbr, then press ENTER.

You cannot connect to the Internet

• Make sure that your account with your Internet Service Provider (ISP) is set up correctly.

Contact your ISP technical support for help.

• Make sure that you do not have a problem with your modem.

Keyboard

Memory

Monitor

Liquid has been spilled into the keyboard

• If you spilled liquid in the keyboard, turn off your server and unplug the keyboard. Clean

the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it. This type of damage is not covered by your server’s warranty.

Memory errors were detected during server start up

• Open your server and make sure that the memory modules are installed correctly. For

instructions, see “Installing memory” on page 34.

• A memory module may be defective. If possible, try another memory module and see if

the error repeats.

Your server is running but there is no picture

• Adjust the brightness and contrast controls to the center position.

• Make sure that the monitor is plugged in and turned on. If the monitor is turned on, the

power LED should be lit.

• Check the cable for bent or damaged pins.

• Connect your monitor to another computer, or connect a monitor that you know works

to your server.

Power

CHAPTER 6: Troubleshooting

The color is not uniform

Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity.

Make sure that:

• The monitor is not positioned too close to another monitor, electric fan, or fluorescent light.

• You demagnetize the screen using the monitor’s degauss feature. For more information

on degauss, see the monitor’s documentation.

A horizontal line or wire is visible across the CRT monitor screen

The monitor may use thin damper wires, located approximately 1/3 of the way from the upper and lower screen edges, to stabilize the internal aperture grille. These wires are most obvious when the monitor displays a white background. The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence. The damper wire is a critical part of the overall monitor design and does not negatively affect the monitor’s function.

You press the power button, but the server does not turn on

• If the power button LED is green, the server is turned on, but you may not be seeing an

image on the monitor. For monitor troubleshooting, see “Monitor” on page 61.

• If your server is plugged into a surge protector or UPS, make sure that the surge protector

or UPS is connected securely to an electrical outlet, turned on, and working correctly. One way to check this is to plug the server directly into a wall outlet, bypassing the surge protector or UPS.

• Make sure that the electrical outlet is working by plugging a working device, such as a

lamp, into the outlet, then turning it on to test the outlet.

• Open your server and make sure that the power supply module cage cable is connected

correctly to the system board.

Processor

When you turn on the server, it makes several short beeps

• The short beeps indicate the server has encountered some type of error. See “Beep codes”

on page 58.

Your server does not recognize a new processor

• Make sure that the processor is fully seated in its socket. The processor should be

recognized automatically if it is installed correctly.

APPENDIX A

Server Specifications

APPENDIX A: Server Specifications

The following specifications are for the standard configuration. Your server may contain optional equipment. All specifications are subject to change.

System specifications

Case size

Weight

Fans

Ports

Drives (removable media)

Hard Drives

Power supply modules

Operating systems

Certifications

Tower (with standard power supply): 8 × 16.5 × 19.8 inches (2 03.2 × 419.2 × 502.7 cm ) Tower (with redundant power supplies) 8 × 16.5 × 22.2 inches (2 03.2 × 419.2 × 563 cm )

Approximately 32 lbs (14.5 kg) (varies by configuration)

■

PS/2 keyboard/mouse (2)

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USB (6)

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Serial (1)

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VGA (1)

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RJ-45 LAN (2)

Two 5.25” external drive bays. Two 3.5 ” exte rna l dr ive bays . Optional drives:

■

3.5-inch diskette

■

CD-ROM, CD-R, or DVD-ROM

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Tape drive

Support for as many as four 3.5” SATA, SATA II, or SAS drives

Supports full-height PCI expansion cards up to 10.8 inches (27.5 cm) long

Single 400 W fixed power supply (standard), or Two 520 W, hot-swap, redundant power supply modules (optional) .

■

Red Hat Linux Enterprise 4.0 32/64 bit Editions

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SuSe Linux Enterprise 10.0 32/64 bit Editions

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FCC Class B

■

cUL

System board specifications

Single AM2 socket Supports one (1) AMD Athlon or one (1) AMD Opteron 1200 Series processor with 3.0 GHz Hyper Transport Bus

NVIDIA nFORCE 3600 (MCP55 Professional)

Memory

Four DIMM slots support as many as 8 GB total memory DDR2 667Mhz ECC Unbuffered DIMM modules DIMM organization x72 ECC 240-pin DIMMs (256 MB, 512 MB, 1 GB, or 2 GB only)

www.gateway.com

PCI device/slot

Video

RAID

LAN

ACPI

Hardware Monitor

PCI slots:

■

Slot 1 - PCI Express x16

■

Slot 2 - PCI Express x4

■

Slot 3 - PCI Express x8

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Slot 4 - PCI 32-bit

■

Slot 5 - PCI 32-bit

Integrated Matrox G200 Graphics Core with 2.25 MB Up to 1280 × 1024, 8 bpp or 1024 × 768, 16 bpp

Six Serial ATA 2.0 ports from the MCP55 supporting entry level RAID functionality, including RAID levels 0, 1, 5, and 10.

On-board Marvel Ethernet NIC

■

10Base-T/100Base-TX/1000Base-T

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PXE support

ACPI compliance Supports S0 and S4

Main logic board sensors:

■

Voltage sensors

■

Temperature sensors

■

Adaptive fan speed control and fan speed detection

Environmental specifications

The following specifications identify maximum environmental conditions. At no time should the server run under conditions which violate these specifications.

Variable Requirements

Temperature

Altitude

Humidity

Shock

AC input power

Maximum rate of change: 18°F (10°C) per hour Nonoperating: -4° to 140°F (-20° to 60°C) Operating: 41° to 95°F (5° to 35°C); derated 0.9°F (0.5°C) for every 1,000 feet (305 meters)

12,500 feet (3,810 meters) maximum

Operating: 20% to 80% relative, non-condensing Nonoperating: 20% to 90% relative non-condensing at 86° F (30° C)

Operating: 2.0 g, 11 msec, ½ sine Packaged: Operational after 18-inch free fall (cosmetic damage might occur)

100-127 V, 10.0 A, 50/60 Hz max. 200-240 V, 5.0 A, 50/60 Hz max.

APPENDIX A: Server Specifications

Electronic specifications

Memory map

Address Range (hex) Amount Function

0 to 07FFFFh 640 KB DOS region, base system memory

0A0000h to 0BFFFFh 128 KB Video or SMM memory

0C0000h and 0DFFFFh 128 KB Expansion card BIOS and buffer area

0E0000h to 0FFFFFh 128 KB System BIOS

0E0000h to 0EFFFFh 2 MB Extended system BIOS

FC000000h to FFFFFFFFh 64 MB PCI memory space

Interrupts

The following table reflects a typical configuration, but you can change these interrupts. Use this information to determine how to program each interrupt. The actual interrupt map is defined using configuration registers in the ICH5-R (I/O controller). I/O Redirection Registers in the I/O APIC are provided for each interrupt signal. The signals define hardware interrupt signal characteristics for APIC messages sent to local APIC(s).

Important

If you disable an IDE controller to free the interrupt for that controller, you must physically unplug the IDE cable from the system board. Simply disabling the drive by configuring the BIOS does not make the interrupt available.

Interrupt Description

IRQ0 Timer/counter, HPET #0 in legacy

IRQ1 Keyboard controller

IRQ2 Slave controller INTR output. In APIC mode

IRQ3 Serial port A

IRQ4 Serial port B

IRQ5 Parallel port

IRQ6 Diskette controller

IRQ8 Real-time clock/HPET#1 in legacy

IRQ9 Generic, Option for SCI

IRQ10 Generic, Option for SCI

IRQ11 HPET #2, option for SCSI, TCO

IRQ12 Mouse controller

IRQ13 System interrupt/FERR

replacement Mode. In APIC mode, cascade from 8259 controller 1

Timer/counter, HPET #0

replacement mode

www.gateway.com

Interrupt Description

IRQ14 Primary ATA, legacy mode

PIRQA USB 1.1 controller 1 and 4

PIRQB Video

PIRQC USB 1.1 controller 3, Native IDE, SATA

PIRQD USB 1.1 controller 2

PIRQE Option for SCI, TCO, HPET #0,1,2

PIRQF Option for SCI, TCO, HPET #0,1,2

PIRQG Option for SCI, TCO, HPET #0,1,2

PIRQH USB 2.0 EHCI controller 1, Option for SCI,

TCO, HPET #0,1,2

Ser IRQ SIO3

Additional specifications

For more information about your server, such as memory size, hard drive size, and processor type, visit Gateway’s Support page at support.gateway.com additional Gateway documentation and detailed specifications for your own server.

. The Support page also has links to

APPENDIX A: Server Specifications

APPENDIX B

BIOS Settings

APPENDIX B: BIOS Settings

If you ever need to restore your BIOS settings, such as after a system board change, a record of the settings will make the process much easier. You can print this appendix, then record your custom BIOS settings on the printout. Only settings which can be changed are listed. For a complete list of viewable BIOS settings, run the BIOS Setup utility.

To view all BIOS settings:

1 Restart your server 2 Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility

opens.

3 Select menus and submenus to display setting information.

Caution

Setting the wrong values in the Advanced Menu may cause the server to malfunction.

BIOS menu BIOS submenu Setting Value

Main

System Overview AMIBIOS (Version, Build date, System ID, Version), Processor (Type, Speed, Count)

Advanced

System Memory (Size)

System Time HH:MM:SS

System Date DAY MM/DD/YYYY

CPU Configuration Module Version

Physical count

Logical count

Manufacturer and type

Revision

Cache L1

Cache L2

Speed

Current FSB Multiplier

Maximum FSB Multiplier

Able to Change Freq.

uCode Patch Level

GART Error Reporting Enabled

Disabled

MTRR Mapping Continuous

Discrete

Memory Configuration

www.gateway.com

BIOS menu BIOS submenu Setting Value

IDE Configuration

Memory Performance Mode Non-Redundant

Interleaved Single Channel Mirror Mirrors branch space Between branches

Total Memory Capacity

Memory Redundancy Non-Redundant

Mirror

DIMM 1 (Size)

(Not Installed)

DIMM 2 (Size)

(Not Installed)

DIMM 3 (Size)

(Not Installed)

DIMM 4 (Size)

(Not Installed)

OnBoard IDE Controller Disabled

Enabled

Serial-ATA Devices Disabled

Device 0 Device 0/1 Device 0/1/2

nVidia RAID Setup Selects RAID Setup

Primary IDE Master (auto-detected)

Primary IDE Slave (auto-detected)

Serial-ATA 0 Primary Channel (auto-detected)

Serial-ATA 0 Secondary Channel

Serial-ATA 1 Primary Channel (auto-detected)

Serial-ATA 1 Secondary Channel

sub-menu.

Selects IDE

Configuration

sub-menu.

Selects IDE

Configuration

sub-menu.

Selects IDE

Configuration

sub-menu.

(auto-detected) Selects IDE

Configuration

sub-menu.

Selects IDE

Configuration

sub-menu.

(auto-detected) Selects IDE

Configuration

sub-menu.

APPENDIX B: BIOS Settings

BIOS menu BIOS submenu Setting Value

Super I/O Configuration

Serial-ATA 2 Primary Channel (auto-detected)

Serial-ATA 2 Secondary Channel

Hard Disk Write Protect Disabled

IDE Detect Time Out (Sec) 0, 5, 10, 15, 20, 25, 30,

ATA(PI ) 80Pin Cable Detection Host & Device

Onboard Floppy Controller Disabled

Floppy A Disabled

Serial Port 1 Address Disabled

Selects IDE

Configuration

sub-menu.

(auto-detected) Selects IDE

Configuration

sub-menu.

Enabled

Host Device

Enabled

1.44 MB 3½”

2.88 MB 3½”

3F8 2F8 3E8 2E8

IPMI 2.0 Configuration

Remote Access Configuration

USB Configuration

Serial Port 1 IRQ IRQ3

IRQ4 IRQ10 IRQ11

PS/2 Keyboard Present

PS/2 Mouse Present

(Nothing shown)

USB Devices Enabled (List of USB devices detected by BIOS)

Legacy USB Support Disabled

Enabled

Auto

USB 2.0 Controller Mode FullSpeed (12 Mbps)

HiSpeed (480 Mbps)

BIOS EHCI Hand-Off Disabled

Enabled

www.gateway.com

BIOS menu BIOS submenu Setting Value

PCI Configuration

USB Mass Storage Device Configuration

NIC 1 PXE Option ROM Disabled

NIC 2 PXE Option ROM Disabled

NIC 3 PXE Option ROM Disabled

NIC 4 PXE Option ROM Disabled

NIC 5 PXE Option ROM Disabled

NIC 6 PXE Option ROM Disabled

PCIe Port1 Option ROM Disabled

PCIe Port2 Option ROM Disabled

Selects USB Mass

Storage Device Configuration

submenu with USB Device enable

Enabled

Boot

PCIe Port3 Option ROM Disabled

Enabled

PCI-X Port1 ROM Disabled

Enabled

Boot Settings Configuration

Quick Boot Disabled

Enabled

Quiet Boot Disabled

Enabled

Wait For ‘F1 If Error Disabled

Enabled

Hit ‘F2’ Message Delay Disabled

Enabled

Boot Device Priority

1st Boot Device Varies (Specifies boot

sequence from the available devices.)

nth Boot Device Varies (Specifies boot

sequence from the available devices.)

Hard Disk Drives

APPENDIX B: BIOS Settings

BIOS menu BIOS submenu Setting Value

Security

1st Drive Varies (Specifies boot

sequence from the available devices.)

nth Drive Varies (Specifies boot

sequence from the available devices.)

Removable Drive

1st Drive Varies (Specifies boot

sequence from the available devices.)

nth Drive Varies (Specifies boot

sequence from the available devices.)

CD/DVD Drives

1st Drive Varies (Specifies boot

sequence from the available devices.)

nth Drive Varies (Specifies boot

sequence from the available devices.)

Supervisor Password (Installed/Not installed)

Server

User Password (Installed/Not installed)

Change Supervisor Password (Set or clear Supervisor password)

User Access Level No Access

View Only

Limited Full Access

Change User Password (Set or clear User password)

Password Check Disabled

Enabled

Boot Sector Virus Protection Disabled

Enabled

Power & Reset Switches Inhibit Disabled

Enabled

NMI control switch inhibit Disabled

Enabled

Remote Access Configuration

www.gateway.com

BIOS menu BIOS submenu Setting Value

IPMI Configuration

Remote Access Disabled

Serial Port Number (Base address and IRQ)

Serial Port Mode 115200 8,n,1

Flow Control None

Redirection After BIOS POST Disabled

Termin al Type ANSI

VT-UTF8 Combo Key Support Disabled

Status of BMC

BMC Firmware Revision

Enabled

COM1

57600 8,n,1 19200 8,n,1 09600 8,n,1

Hardware Software

Boot Loader Always

VT100+ VT-UTF8

Enabled

View BMC Event Log Provides data on

Clear BMC System Event Log

Disable PEF No

Restore on AC Power Loss

Wake on RING function

Exit

Save Changes and Exit (F10)

Discard Changes and Exit

Discard Changes

Load Optimal Defaults

Load Custom Defaults

Save Custom Defaults

event log

Yes

Power Off Power On Last State

Disabled

Enabled

The following second level submenus are accessed from the submenu indicated in the first column.

APPENDIX B: BIOS Settings

BIOS submenu BIOS 2nd level

submenu

IDE Configuration

RAID Setup nVidia RAID Function Enabled

BIOS submenu BIOS 2nd level

submenu

Setting Value

Disabled

SATA 0 Primary Channel Enabled

Disabled

SATA 0 Secondary Channel Enabled

Disabled

SATA 1 Primary Channel Enabled

Disabled

SATA 1 Secondary Channel Enabled

Disabled

SATA 2 Primary Channel Enabled

Disabled

SATA 2 Secondary Channel Enabled

Disabled

Setting Value

IDE Configuration

Primary IDE Master (All IDE drives)

(Below is shown information and options appropriate to drive type)

Device Device information

Vendor Device vendor

Size Device size

LBA Mode Device LBA mode

Block Mode Device block mode

PIO Mode Device PIO mode

Async DMA Device Async DMA mode

Ultra DMA Device Ultra DMA mode

S.M.A.R.T. Device S.M.A.R.T. support

Type Not Installed

Auto

CD/DVD ARMD

LBA/Large Mode Disabled

Auto

Block (Multi-Sector Transfer) Mode

Disabled

Auto

www.gateway.com

BIOS submenu BIOS 2nd level

submenu

BIOS submenu BIOS 2nd level

submenu

USB Configuration

USB Mass Storage Device Configuration

Setting Value

PIO Mode Auto

0 1 2 3 4

DMA Mode Auto

SWDMA 0-2 MWDMA 0-2 UWDMA 0-6

S.M.A.R.T. Auto

Disabled Enabled

32Bit Data Transfer Disabled

Enabled

Setting Value

USB Mass Storage Reset Delay 10 Sec

Device #1 Only displayed if a device

Emulation Type Auto

Device #n Only displayed if a device

Emulation Type Auto

20 Sec

30 Sec 40 Sec

is detected. Includes a DeviceID string returned by the USB device.

Floppy Forced FDD Hard Disk CDROM

is detected. Includes a DeviceID string returned by the USB device.

Floppy Forced FDD Hard Disk

APPENDIX B: BIOS Settings

APPENDIX C

Legal Information

APPENDIX C: Legal Information

Important safety information

War ning

Always follow these instructions to help guard against personal injury and damage to your Gateway system.

Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.

Setting up your system

■

Read and follow all instructions marked on the product and in the documentation before you operate your system. Retain all s afety and operating instruc tions for future use.

■

Do not use this product near water or a heat source such as a radiator.

■

Set up the system on a stable work surface.

■

The product should be operated only from the type of power source indicated on the rating label.

■

If your computer has a voltage selector switch, make sure that the switch is in the proper position for your area. The voltage selector switch is set at the factor y to the correct voltage.

■

Openings in the co mputer case are provided for ventilation. Do not block or cover these openings. Make sure you provide a dequate space, at least 6 inches (15 cm), around the system for ventilation when you set up your work area. Never insert objects of any kind into the computer ventilation openings.

■

Some products are equipped with a three-wire power cord to make sure that the product is properly grounded when in use. The plug on this cord will fit o nly into a grounding-type outlet. This is a safety feature. If you are unable to insert the plug into an outlet, contact an electrician to install the appropriate outlet.

■

If you use an extension cord with this system, m ake sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating.

■

If you r system is fitte d with a TV Tuner, cab le, or sat ellite receiver card, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage su rges and buildup of static charges.

Care during use

■

Do not walk on the power cord or all ow anything to rest on it.

■

Do not spill anything on the system.

■

Some products have a replaceable CMOS battery on the system board. There is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the s ame or equivalent type recommended by the manu facturer. Dispose of batteries according to the manufacturer’s instructions.

■

When the computer is turned off, a small a mount of electrical current still flows through the computer. To avoid electrical shock, always unplug all power cables and modem cables from the wall outlets before cleaning the system.

War ning

This unit has two power supplies. To remove power from all internal circuitry you must disconnect both power cords.

■

Unplug the system from the wall outlet and refer servicing to qualified personnel if:

■

The power cord or plug is damaged.

■

Liquid has been spilled in to the system.

■

The system does not operate properly when the operating instructions are followed.

■

The system was dropped or the cabinet is damaged.

■

The system performance changes.

Replacement parts and accessories

Use only replaceme nt parts and acces sories recommended by Gateway.

War ning

To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord.

Important

Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities.

www.gateway.com

Regulatory compliance statements

United States of America

Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15

FCC Part 15 Class B Statement

This device has been tested and fou nd to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable p rotection against harmful interfere nce in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruc tions, m ay cause h armful in terferen ce to radio or televi sion reception. However, there is no guarantee that interference will not occur in a particular installation. If thi s equipment does cause interference to radio and television reception, which c an be determined by turning the equipment off and o n, the user is encouraged to try to correct the interference by one or more of the following measures:

■

Reorient or rel ocate the receiving antenn a

■

Increase the separation between the equipment and receiver

■

Connect the equipment to an outlet on a dif ferent circuit from that to which the receiver is connected

■

Consult the dealer or an experienced radio/TV technician for help.

Compliance Accesso ries: The accessories associated with this equi pment are: shielded video cable when an external monitor is connected. These accessories are required to b e used in order to e nsu re c ompl ia nce w ith FCC rul es.

Caution

Changes or modifications not expressly approved by Gateway could void the FCC

compliance and negate your authority to operate the product.

Telecommunications per FCC part 68 (applicable to products fitted with USA modems)

Your modem complies with Part 68 of the Federal Communications Commissio n (FCC) rules. On the computer or modem card is a label that contains the FCC registration number and R inger Equivalence Number (REN) for this device. If requested, this information must b e provided to the telephone company.

An FCC-compliant telephone line cord with a modular plug is required for use with this device. The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 -compliant. See installation instru ctions for details.

The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to the telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.

If this device causes harm to the telephone ne twork, the telephone company will notify you in advance that temporary discontinuance of service m ay be required. The telephone company may request that you disconnect the equipment until the problem is resolved.

The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in o rder for you to make necessary mod ifications to maintain uninterrup ted service.

This equipment cannot be u sed on telephone company-provided coin service. Connection to par ty line service is subj ect to state tariffs. Contact the state public utility commission or public service commissio n for information.

When programming or making test calls to emergency numbers:

■

Remain on the line and briefly explai n to the dispatcher the reason for the call.

■

Perform such activities in the off-peak hours such as early morning o r late evenings.

The United States Telephone Consumer Protection Act of 1991 makes it u nlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the tra nsmission, the date and time it is sent, an identification of the business, other entity, or other individual sending the message, and the telephone number of the sending machine or such business, other entity, or individual. Refer to your fax communication software documentation for details on how to comply with the f ax-branding requirement.

FCC declaration of conformity

Responsible party:

Gateway Companies, Inc. 610 Gateway Drive, North Sioux City, SD 57049 (605) 232-2000 Fax: (605) 232-2023

Product:

■

Gateway E-9232T Server

For unique identification of the product configuration, ple ase submit the 10-digit serial number found on the product to the responsible party.

This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the following two conditions: (1) this d evice may not cause harmful interference, and (2) this device must accept any interference received, including inter ference that may cause undesired operation.

APPENDIX C: Legal Information

Caution

Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product.

UL Warning

Before removing or installing the chassis cover, make sure that the system power is not turned on or connec ted to AC power.

Canada

Industry Canada (IC) Unintentional emitter per ICES-003

This digital apparatus does not exceed the Class A lim its for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les lim ites applicables aux appareils numériques de Classe A prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.

Telecommunications per Industry Canada CS03 (for products fitted with an IC-compliant modem)

The Industry Canada label identifies certified equipment. This certification means that the equipment meets cer tain telecommunications network protec tive, operation, and safety requirements. The Department does not guarantee the equipm ent will operate to the users’ satisfaction.

Bef ore ins tal lin g th is e qui pme nt, u ser s sh oul d ma ke s ure t hat it is p ermissible to be connected to the facilities o f the local telecommunications company. The equipment must also be installed using an acceptable metho d of connection. In so me cases, the inside wiring a ssociated with a single-line individual service may be ex tended by means of a certifi ed connector assembly. The customer should be aware that compliance w ith the above conditions may not prevent degradation of s ervice in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecom munications company cause to request the user to disconnect the eq uipment.

War ning

To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself. Contact the appropriate inspection authority or an electrician, as appropriate.

Users should make sure, for their own protection, that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, i f present, are connected together. This precaution may be particular ly important in rural areas.

The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an inter face may consist of any combination of devices subject only to the requirement that the sum of the Ringe r Equivalence Numbers of all the devices does not exceed 5.

Laser safety statement

All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classifi ed as “Class 1 Laser Products” under a US Department of Health a nd Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location.

War ning

Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive.

California Proposition 65 Warning

War ning

This product contains chemicals, including lead, known to the State of California to cause cancer and/or birth defects or reproductive harm.

www.gateway.com

Environmental information

The product you have purchased contains extracted natural resources that have been used in the manufactu ring process. This product may contain substances known to be hazardous to the environment or to human health.

To prevent releases of harmful substances into the environment and to maximize the use of our natural resources, Gateway p rovides the following info rmation on how you ca n responsibly recycle or reuse most of the m aterials in your “end of life” product.

Waste Electrical and El ectronic Equipment (commonl y known as WEEE) shou ld never be disposed of in the municipal wa ste stream (residential garbage collecti on). The “Crossed-Out Waste Bin” label affixed to this product is your reminder to disp ose of your “end of life” product properly.

Substances such as glass, plastics, and cer tain chemical compounds are highly recoverable, recyclable, and reusable. You can do your part for the environment by following these simple steps:

■

When your electrical or elec tronic equipment is no longer useful t o yo u, “t ake it b ack ” to you r lo cal or r egi ona l was te c oll ect ion administration for recycling.

■

In so me cas es, you r “end of l ife” p roduct may be “trad ed in” f or cred it towa rds the purch ase of new G ateway e quipm ent. Ca ll Gate way to see if this program is available in your area.

■

If you need further assis tance in recycling, reusing, or trading in your “end of life” product, you may contact us at the Customer Care number listed in your produc t’s user guide and we will be glad t o help you with your e ffort.

Finally, we suggest that you practice other environmentally friendly actions by understanding and using the energy-saving features of this product (wh ere applicable), recycling the inner and outer packaging (including shipping containers) this product was delivered in, and by disposing of or recycling used batteries proper ly.

With your help, we can reduce the amount of natural resources needed to produce electrical and electronic equipment, minimize the use of landfills for the disposal of “end of life” products, and generally improve our quality of life by ensuring that potentially hazardous substances are not released into the environment and are disposed o f properly.

Notices

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, witho ut prior consent in writing from Gateway.

The information in this ma nual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publi cation editions. Gateway may improve and/or change produc ts described in this publication at any time. Due to continuing system improvements, Gateway is not responsible for ina ccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com special, exemplary, incidental, or conseq uential damages resulting from any defect or omission in this manual, even if advised of th e possibility of such dama ges.

In the interest of continue d produc t develop ment, Ga teway reser ves the right to make improvements in this manual and the products it describes at any time, witho ut notices or obligation.

. In no event will Gateway be liable for direct, indirect,

Trademark Acknowledgments

Trademarks used herein are trademarks or registered trademarks of Gateway, Inc. in the United States and other countries. All other brands and product names are trademarks or registered trademarks of their respective companies.

APPENDIX C: Legal Information

Index

Numerics

5.25-inch drive installing location 2

25, 27

accessories

safety precautions

add-in card

see card

administrator password Advanced menu

BIOS Setup utility 48

battery

replacing troubleshooting

beep codes 58 bezel assembly

installing removing 20

BIOS

recovering 49 resetting passwords 50 settings 69 troubleshooting 60

BIOS Setup utility

menus 48, 70 navigating through 48 opening 48 passwords 14, 50 recording configuration 13 settings 70 submenus 76, 77 troubleshooting 60

BMC

recovering

boot

device menu 9

Boot menu

BIOS Setup utility

card

installing reseating 35 retention levers 3 slot location 5, 35 troubleshooting 60

case

interior opening 19

CD or DVD drive

installing location 2

cleaning

keyboard screen 12 servers 12 tape drive 13

CMOS battery 43

see battery

conditioner

line

configuring

onboard RAID

connections

keyboard LAN 3 lock slot 3 monitor 3 mouse 3 network 3 parallel 3 power 3 RJ-45 3 serial 3 USB 2, 3 VGA 3

control panel

location

cover panel

removing replacing 24

cover release latch

location

25, 27

DDR SDRAM

see memory

device drivers

installing

DIMM

see memory

diskette drive

installing location 2 replacing 25, 27

display

troubleshooting

documentation

Gateway Web site Server Companion DVD 15

drive bays

location 2

drivers

installing 15

drives

25, 27

2, 25, 27

configuring 25 diskette 2, 25, 27 DVD 2 installing 25 installing 5.25-inch 25, 27 installing CD 25, 27 installing diskette 25, 27 replacing 25 tape 13 troubleshooting 60

DVD

Server Companion

DVD drive

see CD or DVD drive

electronic specifications 66 electrostatic discharge (ESD) 18 environmental specifications 65 error messages 53 Exit menu

BIOS Setup utility

expansion card

see card

fans

installing location 3 rear 3 replacing 42

finding specifications 67

Gateway 5

Customer Care 52 Learning Libraries 53 Web address 5

hard drive

indicator 2 LED indicator 2 troubleshooting 60

heat sink

installing

help

telephone support tutoring 53

hot-swap

power supply module

hot-swap drives

location

Contents

IDE

cables drive configuration 25

indicators 2

LED 9

information

LED

installing

5.25-inch drive

add-in card 35 bezel assembly 23 card 35 CD or DVD drive 25, 27 CMOS battery 43 diskette drive 25, 27 expansion cards 35 fans 42 heat sink 38 media drive 25, 27 memory 34 PCI card 35 power supply module 40 processor 38 system board 44

interior

case

Internet connection

troubleshooting interrupts 66 IRQ assignments 66

25, 27

jacks

see connections

Kensington lock slot 3 keyboard

cleaning

port 3

troubleshooting 61

LAN jack 3 LED

indicators

information 59

power/sleep 9 LEDs

system board line conditioners 8 lock

Kensington

key 2

2, 9

location 2, 3

Main menu

BIOS Setup utility 48

maintenance

cleaning 12 cleaning case 12 cleaning keyboard 12 cleaning screen 12 general guidelines 12 recording BIOS configuration

master boot record 61 memory

installing map 66 online sparing 35

troubleshooting 61 messages 53 monitor

cleaning

port 3

troubleshooting 61 motherboard

see system board mouse port

network jack 3 NMI 57 non-maskable interrupt 57

onboard RAID

configuring 28 onboard SATA RAID 28 online memory sparing 35 opening case 19 operating system

setting up 10 optical drive

troubleshooting 60

parallel port 3 password

resetting BIOS

supervisor 14

user 14 ports

see connections POST (power-on self-test) power

button cord connector 3 indicator 2, 9 LED 2 line conditioners 8 protecting from surges 8 reset button 2 source problems 8 static electricity 18 troubleshooting 62 uninterruptible power supply

power supply

uninterruptible 8

power supply module

installing 40 power/sleep LED 9 power-on self-test 9 processor

heat sink

installing 38

replacing 38

troubleshooting 62

2, 8, 9, 10

(UPS) 8

RAID configuration

onboard SATA 28 RAM

see memory rear fan recovering

removing

replacing

resources

RJ-45 jack 3

BIOS

BMC 50

see installing

fans

processor 38

see installing

interrupts

memory map 66

safety

general precautions

guidelines for

troubleshooting

static electricity 18 screen

cleaning 12

troubleshooting 61

SDRAM

see memory security

8, 80

www.gateway.com

set passwords 14 setting up in BIOS 14 supervisor password 14 system 14 user passwords 14 using password 14

Security menu

BIOS Setup utility 48 serial number 52 serial port 3 Server Companion DVD 15 Server menu

BIOS Setup utility 48 setting up

hardware 8

operating system 10

safety precautions 8, 12, 80 Setup utility

see BIOS Setup utility sparing

memory online specifications 63, 67

electronic 66

environmental 65

system board 64 starting server 8 static electricity 18 supervisor password

see administrator password Support system 64

system board

system board LEDs 59 system configuration

system interrupts 66 system recovery

administration 13

control 13

security 14

specifications 64

startup 8

components

installing 44

replacing 44

specifications 64

thumbscrew location 3

protecting with passwords

recording BIOS configuration

Customer Care resources 52

tips before contacting 52 telephone support 52 training

Gateway Learning Libraries

troubleshooting

add-in card

battery 57

beep codes 58

BIOS 60

card 60

error messages 53

expansion card 60

general guidelines 57

general safety guidelines 53

hard drive 60

Internet connection 61

keyboard 61

LED information 59

master boot record 61

memory 61

monitor 61

optical drive 60

power 62

power source problems 8

processor 62

safety guidelines 53

technical support 52

telephone support 52

video 61 turning off server 10 turning on server 8

uninterruptible power supply

(UPS) updating the BIOS 48 UPS 8 USB ports

location

user password 14

2, 3

VGA port 3

Web site

Gateway

tape drive

cleaning

technical support

www.gateway.com

A MAN E-9232T USR G DE R1 9/07

Gateway E-9232T User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Checking Out Your Gateway Server

Front

Back

Interior

System board

Getting Help

Gateway Web site

Setting Up Your Server

Setting up the hardware

Protecting from power source problems

Starting your server

Selecting the boot device

Understanding the power-on self-test

Turning off your server

Setting up the operating system

Initial hardware settings

Maintaining Your Server

Caring for your server

Cleaning your server

Cleaning tips

Cleaning the keyboard

Cleaning the screen

Cleaning the tape drive

Preparing for system recovery

Recording the BIOS configuration

System administration

Gateway Systems Manager

Server security

Using BIOS security passwords

Updating the baseboard management controller firmware

Using your Server Companion DVD

Server Companion DVD contents

Viewing documents

Installing drivers and programs

Booting the Server Companion DVD

Installing Components

Preparing to install components

Selecting a place to work

Gathering the tools you need

Preventing static electricity discharge

Accessing the internal components

Opening the server case

Removing the bezel assembly

Removing the processor air duct

Installing the processor air duct

Installing the bezel assembly

Closing the server case

Installing drives

Installing or replacing a fixed or removable-media drive

Installing or replacing a hard drive

Configuring your onboard RAID solution

Configuring the onboard SATA RAID solution

Installing memory

Memory online sparing

Installing PCI expansion cards

Replacing the processor

Replacing a power supply module

Replacing a fan

Replacing the CMOS battery

Replacing the system board

Using the BIOS Setup Utility

Opening the BIOS Setup utility

Updating the BIOS

Recovering the BIOS

Resetting BIOS passwords

Updating or recovering the BMC

Updating or recovering the BMC firmware

Troubleshooting

Telephone support

Before calling Gateway Customer Care

Telephone support

Telephone numbers

Tutoring and training

Safety guidelines

Error messages