Gateway E-9232T User Manual

E-9232T Server

USERGUIDE

Chapter 1: Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . 1

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Chapter 2: Setting Up Your Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Initial hardware settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Chapter 3: Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Gateway Systems Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Updating the baseboard management controller firmware . . . . . . . . . . . . . . . . . 14

Using your Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Server Companion DVD contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Viewing documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Installing drivers and programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Booting the Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Chapter 4: Installing Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Accessing the internal components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Removing the bezel assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Removing the processor air duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Installing the processor air duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Installing the bezel assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Installing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Installing or replacing a fixed or removable-media drive . . . . . . . . . . . . 25

Installing or replacing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Contents

Configuring your onboard RAID solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Configuring the onboard SATA RAID solution . . . . . . . . . . . . . . . . . . . . . . 28

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Memory online sparing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Installing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Replacing the processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Replacing a power supply module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Replacing a fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Chapter 5: Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Updating or recovering the BMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Updating or recovering the BMC firmware . . . . . . . . . . . . . . . . . . . . . . . . 50

Chapter 6: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Appendix A: Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Electronic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

www.gateway.com

Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Appendix B: BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Appendix C: Legal Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

iii

Contents

CHAPTER 1

Checking Out Your Gateway Server

• Front

• Back

• Interior

• System board

• Getting Help

Front

CHAPTER 1: Checking Out Your Gateway Server

DVD/CD drive

Additional 5.25-inch drive bay

Diskette drive

Additional 3.5-inch drive bay

Power button/

Power indicator LED

E-9232T

USB ports

Back

www.gateway.com

Power connector

Cover release lever

Power supply voltage switch

Kensington lock slot

Rear chassis fan

Power supply module

NIC (RJ-45) ports (2)

USB ports (4)

Serial port

Video port

System management port (RJ-45)

Keyboard port

Mouse port

Card retention bar

PCI slots (shown with EMI shields in place)

Interior

CHAPTER 1: Checking Out Your Gateway Server

5.25-inch drive bays

3.5-inch drive bays

Front fan

Processor air duct

Internal 3.5-inch

drive bays

Power supply module

Cover release latch

Memory slots

Battery

Back fan

System board

www.gateway.com

Power connector

Memory slots

Diskette drive

connector

IDE connector

Headsink and

processor

Configuration

jumpers

Main power connector

IPMB connector

USB and NIC ports

CMOS Battery

Serial port

SATA connectors

VGA port

System management port (RJ045)

Keyboard an d mouse ports)

PCIe slot 1 - PCI Express x16

PCIe slot 2 - PCI Express x4

PCI slot 3 - PCI Express x8

PCI slot 4 - Runs at 32-bits

PCI slot 5 - Runs at 32-bits

Getting Help

In addition to your operating system’s documentation, you can use the following information resources to help you use your server.

Gateway Web site

Gateway provides a variety of information on its Web site to help you use your server. Visit the Gateway Web site at support.gateway.com

• Technical documentation and product guides

• Technical tips and support

• Updated hardware drivers

• Order status

• Frequently asked questions (FAQs)

for:

CHAPTER 1: Checking Out Your Gateway Server

CHAPTER 2

Setting Up Your Server

• Setting up the hardware

• Protecting from power source problems

• Starting your server

• Turning off your server

• Setting up the operating system

• Initial hardware settings

CHAPTER 2: Setting Up Your Server

Setting up the hardware

To make sure that your working environment is safe:

• Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the back of

the server for cabling and air circulation.

• Use the instructions on your server’s setup poster to set up your hardware.

War ning

Your server comes with a 3-wire AC power cords fitted with the correct plug style for your region. If these plugs do not match the connector on your UPS or wall outlet, do not attempt to modify the plugs in any way. Use a UPS or wall outlet that is appropriate for the supplied AC power cords.

• Use an uninterruptible power supply (UPS) with surge protection for protection from power

outages and power spikes.

• Avoid subjecting your server to extreme temperature changes. Do not expose your server

to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

• Keep your server and magnetic media away from equipment that generates magnetic

fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference.

Protecting from power source problems

Line conditioners, and uninterruptible power supplies can help protect your server against power source problems.

Line conditioners

A line conditioner protects your server from the small fluctuations in voltage from an electrical supply. Most servers can handle this variation, called line noise, without problems. However, some electrical sources include more line noise than normal. Line noise can also be a problem if your server is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

Some uninterruptible power supplies include simple line-conditioning capabilities.

Uninterruptible power supplies

Use an uninterruptible power supply (UPS) to protect your server from data loss during a total power failure. A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. Be sure to use a UPS with surge protection. To buy a UPS, contact Gateway Customer Care, Gateway Sales, or visit accessories.gateway.com For more information on contacting Customer Care, see “Telephone support” on page 52.

Starting your server

Caution

When you connect peripheral devices to the server, make sure that your server and

devices are turned off and the power cords are unplugged.

Before you start your server for the first time:

• Make sure that the server and monitor are plugged into a power outlet or UPS and that

the UPS (if you are using one) is turned on.

• Make sure that all cables are connected securely to the correct ports and jacks on the back

of the server.

www.gateway.com

To start the server:

1 Press the power button.

Power button/power

indicator LED

When the power indicator LED is...

Blue The server is turned on.

Off The server is turned off.

Slowly blinking Low power state (S1 — S3)

If nothing happens when you press the power button:

It means...

• Make sure that the UPS, if you are using one, is connected securely to an electrical

outlet, turned on, and working correctly.

• Make sure that the monitor is connected to the server, plugged into the power outlet

or UPS, and turned on. You may also need to adjust the monitor’s brightness and contrast controls.

2 The first time you turn on the server, any pre-installed operating system may begin asking

you for configuration settings. See your operating system’s documentation for instructions on configuring advanced settings for your specific network.

Selecting the boot device

To select which device your server boots from:

1 During server startup, press F10. The Boot menu opens. 2 Select the device you want to boot from. Common choices include:

• Removable Dev. (Removable device)

• ATAPI CDROM (CD or DVD drive)

• Hard Drive

• NVIDIA Boot Agent

Understanding the power-on self-test

When you turn on your server, the power-on self-test (POST) routine checks the server memory and components. If POST finds any problems, the server displays error messages. Write down any error messages that you see, then see “Error messages” on page 53 and “Beep codes” on

page 58 for troubleshooting information.

CHAPTER 2: Setting Up Your Server

Turning off your server

Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure.

War ning

The power button on the server does not turn off server AC power. To remove

AC power from the server, you must unplug both AC power cords from the wall outlet or power source. The power cords are considered the disconnect device to the main (AC) power.

To turn off the server:

1 See the operating system’s documentation or online help for instructions on shutting down

the operating system. Whenever possible, you should use the operating system’s shut down procedure instead of pressing the power button.

2 If your server did not turn off automatically, press the power button. If nothing happens

when you press the power button, press and hold it for five seconds and the server will turn off.

Caution

If you routinely turn off your server (daily or weekly), do not unplug the server or use the On/Off switch on the UPS. Regularly cutting off all power to your server may cause the CMOS battery to fail prematurely.

Setting up the operating system

If you ordered your server with the operating system already installed by Gateway, in most cases it is completely installed and the basic settings are already configured. The Windows Small Business Server operating system may require additional installation, depending on the version you ordered. See your operating system’s documentation for instructions on completing the installation or configuring advanced settings for your specific network.

If you are installing an operating system because it was not already installed by Gateway, see the appropriate installation guide for instructions.

Initial hardware settings

Your server comes from the manufacturer with the correct initial hardware settings to operate your server as configured. However, at some point you might want to change settings to reflect a tasking change, a change in security requirements, or the addition of new resources to your server.

General hardware settings, as well as the onboard RAID solution, can be changed by using the BIOS Setup utility. Add-in RAID solutions must be configured using the specific RAID console which accompanied that solution.

For information on the BIOS Setup utility, see “Using the BIOS Setup Utility” on page 47. For information on BIOS settings, see “BIOS Settings” on page 69. For information on setting up your onboard RAID and the RAID BIOS Console utility, see “Configuring your onboard RAID solution”

on page 28. For information on a specific RAID console for an add-in RAID solution, see the

documentation on that hardware which accompanied your RAID solution.

CHAPTER 3

Maintaining Your Server

• Caring for your server

• Preparing for system recovery

• System administration

• Updating the baseboard management controller

firmware

• Using your Server Companion DVD

CHAPTER 3: Maintaining Your Server

Caring for your server

To extend the life of your server:

• Be careful not to bump or drop your server.

• When transporting your server, we recommend that you put it in the original packaging

materials.

• Keep your server and magnetic media away from equipment that generates magnetic

fields.

• Avoid subjecting your server to extreme temperatures. Do not expose your server to

heating ducts or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

• Keep all liquids away from your server. When spilled onto server components, almost any

liquid can result in expensive repairs that are not covered under your warranty.

• Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms

and can cause the server to overheat.

Cleaning your server

Keeping your server clean and the vents free from dust helps keep your server performing at its best. Your server cleaning kit could include:

• A soft, lint-free cloth

• Glass cleaner

• An aerosol can of air with a narrow, straw-like extension

• Isopropyl alcohol

• Cotton swabs

• A tape drive cleaning cartridge (if a tape drive is installed)

• A CD or DVD drive cleaning kit

Cleaning tips

War ning

When you shut down your server, the power turns off, but some electrical current still flows through your server. To avoid possible injury from electrical shock, unplug the power cords and all other cables connected to the server.

• Always turn off your server and other peripheral devices before cleaning any components.

• Use a damp, lint-free cloth to clean your server and other parts of your server system. Do

not use abrasive or solvent cleaners because they can damage the finish on components.

• Keep the cooling vents free of dust. With your server turned off and unplugged, brush

the dust away from the vents with a damp cloth, but be careful not to drip any water into the vents.

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to let the liquid drain. Let the keyboard dry completely before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. Keyboard damage resulting from spilled liquids is not covered by your warranty.

Cleaning the screen

Caution

The flat panel display screens are made of specially coated glass and can be

scratched or damaged by abrasive or ammonia-based glass cleaners.

www.gateway.com

If your computer screen is a flat panel display, use only a damp, soft cloth to clean it. Never spray water directly onto the screen.

- OR If your computer screen is not a flat panel display, use a soft cloth dampened with glass cleaner

to clean the screen. Never spray cleaner directly onto the screen.

Cleaning the tape drive

If you use a tape drive to back up your files, regular maintenance will lengthen the life of the drive. To maintain the drive’s reliability:

• Clean the drive monthly with the cleaning cartridge included with the drive.

• Remove the tape from the drive whenever the drive is not in use.

Preparing for system recovery

If your system files are corrupted, you may not be able to start the server from the hard drive. Startup diskettes or bootable media such as CDs or DVDs let you start the server and attempt to fix the problem. See your operating system’s documentation or online help for instructions on creating startup media.

Some operating systems also let you create an emergency repair diskette to back up critical operating system files. See your operating system’s documentation or online help for instructions on using an emergency repair diskette.

Recording the BIOS configuration

To help keep track of your custom changes to BIOS settings and to prepare for system recovery, you should record your BIOS configuration after you have your server set up and working.

To record your BIOS configuration:

1 Print the appendix for BIOS Settings in this guide. 2 Restart your server, then press F2 when the Gateway logo screen appears during startup.

The BIOS Setup utility opens.

3 Record the BIOS settings on your printout.

System administration

Gateway Systems Manager

Gateway Systems Manager (GSM) lets you manage multiple computers on a Windows network from a single window, then implement commands and policies across the network with a single action. With Gateway Systems Manager, you can run system management tasks which are triggered by certain events or conditions.

For more information, refer to the Gateway Baseboard Management Controller (BMC) User Guide at support.gateway.com information in the program’s online help.

(by selecting this server from the list). You can also find additional

Server security

CHAPTER 3: Maintaining Your Server

Using BIOS security passwords

To prevent unauthorized use of the server, you can set server startup passwords. Set an administrator password to prevent unauthorized access to the BIOS Setup utility.

To set the BIOS security passwords:

1 Restart your server, then press F2 when the Gateway logo screen appears during startup.

The BIOS Setup utility opens.

2 Select the Security menu. 3 Select Set Supervisor Password. 4 Type the password and press ENTER, then type it again and press ENTER. 5 Save your changes and close the BIOS Setup utility.

To remove a BIOS security password:

1 Restart your server, then press F2 when the Gateway logo screen appears during startup.

The BIOS Setup utility opens.

2 Select the Security menu, then select the password to remove. 3 Enter the current password, then press ENTER. 4 For the new password, leave the password field blank, then press ENTER. The password is

removed.

Tip

Passwords can also be cleared using jumpers on the system board. For instructions, see “Resetting BIOS passwords” on page 50.

Updating the baseboard management controller firmware

The baseboard management controller (BMC) performs several system management functions such as:

• Monitoring server components (FRU) and sensor data records (SDR) (the information

provided depends on the option selected)

• Managing non-volatile storage for the system event log and sensor data records

• Interfacing with the emergency management port to send alerts and interact with remote

management systems

• Fault resilient booting (the extent depends on the option selected)

You should update the BMC firmware when Gateway Customer Care has instructed you to update it.

To update the BMC firmware:

1 Download the BMC firmware zip file from support.gateway.com. 2 Read the release notes for the firmware update. 3 Follow the instructions on the Web site or in the readme.txt file in the downloaded zip file

to update the firmware.

4 When the BMC update is complete, reboot your server.

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Using your Server Companion DVD

You can use your Server Companion DVD to:

• Install hardware drivers

• Install programs

• View server documentation

Server Companion DVD contents

The Server Companion DVD is a tool you can use to help maintain your server. The DVD contains:

• Computer and component documentation

• Drivers and utilities for servers running Windows 2003 Server

Viewing documents

The DVD contains documents for your server and for some optional components. You can view the documents with the Acrobat® Reader® version 4.0 and above.

To view documents:

1 Insert the Server Companion DVD into the DVD drive on a computer running the Windows

operating system. The Gateway Application and Driver Recovery window opens.

- OR -

If the window does not open, run the file Runmenu.exe on the DVD.

2 Click Documentation. The server document list opens. 3 Click the title of the document you want to view. The document opens. 4 To access files manually, open the Docs\Manuals folder on the Server Companion DVD.

To install Acrobat Reader 7:

• Click the link for Acrobat on the Documentation page.

- OR -

Run Docs\Reader\app21279\Setup.exe from the Server Companion DVD.

Installing drivers and programs

You can install drivers and programs directly onto the server by using the Server Companion DVD. You can also extract drivers onto diskette from the DVD at any Windows workstation.

Important

The Server Companion DVD’s Gateway Application and Driver Recovery utility works

only in Windows operating systems.

To install drivers and programs at the server:

1 Insert the Server Companion DVD into your server’s DVD drive. The Gateway Application

and Driver Recovery window opens.

- OR -

If the window does not open automatically, run the file Runmenu.exe on the DVD.

A list of programs and drivers that you can install appears in the Drivers and Application Recovery list.

2 Click the program or driver you want to install, then click Install. Follow any on-screen

instructions.

CHAPTER 3: Maintaining Your Server

To access the files manually:

• Open the Drivers folder on the Server Companion DVD, then open the appropriate

subfolder.

To extract drivers and programs to diskettes:

1 Insert the Server Companion DVD into your server’s DVD drive. The Gateway Application

and Driver Recovery window opens.

- OR -

If the window does not open automatically, run the file Runmenu.exe on the DVD.

2 Click Extract Drivers. 3 Click your server model and server operation system at the right of the window, then click

Search. A list of programs and drivers that you can create diskettes for appears in the Drivers and Application Recovery list.

4 Click the program or driver you want to extract, then click Extract. Follow any on-screen

instructions.

To access the files manually:

• Open the Drivers folder on the Server Companion DVD, then open the appropriate

subfolder.

Booting the Server Companion DVD

By booting the Server Companion DVD you can re-install the operating system, repair applications and drivers, or exit to the command prompt.

Important

Although the Server Companion DVD is bootable, it does not include network

operating system files and is not intended to restore your operating system.

To boot to this DVD:

1 With your server turned on, insert the Server Companion DVD into the DVD drive. 2 Restart your server. A message appears asking you to select an option. 3 Press any key to boot from the DVD. The Gateway Options Main Menu appears. 4 Follow any on-screen instructions.

You can use the options in this menu to reformat your hard drive, create mass-storage driver disks, or reload selected applications.

CHAPTER 4

Installing Components

• Preparing to install components

• Preventing static electricity discharge

• Accessing the internal components

• Installing drives

• Configuring your onboard RAID solution

• Installing memory

• Installing PCI expansion cards

• Replacing the processor

• Replacing a power supply module

• Replacing a fan

• Replacing the CMOS battery

• Replacing the system board

CHAPTER 4: Installing Components

Important

You must open your server case to install components. If you are not comfortable with these procedures, get help from a more experienced computer user or computer service technician, or contact Gateway Customer Care.

Preparing to install components

Selecting a place to work

Work on your server in an area that:

• Is clean (avoid dusty areas)

• Is a low-static environment (avoid carpeted areas)

• Has a stable surface on which to set your server

• Has enough room to place all of your server parts

• Is near a grounded outlet so you can test your server after installation

• Is near a telephone (in case you need help from Gateway Customer Care). The telephone

must be directly connected to a telephone jack and cannot be connected to your server.

Gathering the tools you need

Some tools and supplies that you may need to work on your server are:

• A notebook to take notes

• A Phillips screwdriver

• A small flat-blade screwdriver

• Small containers to store various types of screws

• A grounding wrist strap (available at most electronic stores)

Preventing static electricity discharge

War ning

To avoid exposure to dangerous electrical voltages and moving parts, turn off your server and unplug the power cords and modem cable before opening the server case.

The components inside your server are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).

Caution

ESD can permanently damage electrostatic discharge-sensitive components in the server. Prevent ESD damage by following ESD guidelines every time you open the server case.

Before working with server components, follow these guidelines:

• Turn off the server, then unplug the power cords and all other cables.

• Press the power button to drain any residual power from the server.

War ning

To prevent risk of electric shock, do not insert any object into the vent holes

of the power supply module.

• Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare

metal part of the server. You can also touch a bare metal surface on the back of the server with your finger.

• Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.

• Avoid working on the server when your work area is extremely humid.

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• Remove components from their antistatic bags only when you are ready to use them. Do

not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

• Always hold expansion cards by their edges or their metal mounting brackets. Avoid

touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface.

Accessing the internal components

Opening the server case

Caution

For correct cooling and air flow, always reinstall the side panel and the air duct (if included) before you turn on the server. Operating the server without the cover in place can damage server components.

Because the components inside your server are extremely sensitive to static electricity, make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage.

To open the server case:

1 Follow the instructions in “Preventing static electricity discharge” on page 18. 2 Turn off the server, then unplug the power cords and all other cables connected to the

server.

War ning

This server may have two power cords. To disconnect internal AC power,

you must unplug both power cords.

3 Remove the case cover thumbscrew. 4 Lift the cover release lever.

CHAPTER 4: Installing Components

5 Swing the side panel away from the computer.

6 Lift the panel away from the server and place it out of the way.

Removing the bezel assembly

To remove the bezel assembly:

1 Follow the instructions in “Opening the server case” on page 19. 2 After removing the side panel, press the three black plastic tabs (positions indicated by

the arrows) to release the right side of the bezel.

3 Swing the right side of the bezel out until the left side of the bezel can be disengaged

from the left side of the computer, then remove the bezel.

Removing the processor air duct

To remove the processor air duct:

1 Follow the instructions in “Preventing static electricity discharge” on page 18. 2 Follow the instructions in “Opening the server case” on page 19. 3 Remove the cables from the air duct cable clip.

4 Grasp the air duct handle and remove the processor air duct from the chassis.

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Air duct

handle

Processor air duct

CHAPTER 4: Installing Components

Installing the processor air duct

Important

Be careful not to snag or unplug the fan cable when you install the processor air duct.

To install the processor air duct:

1 Align the left side of the processor air duct with the front fan and insert the installation

tabs on the bottom of the air duct into the installation holes in the side of the chassis.

Processor air duct installation tabs

Processor air duct

installation holes

2 Press the processor air duct into place. 3 Place the diskette cable and hard drive power cable behind the cable clip on the processor

air duct.

Installing the bezel assembly

Important

If you have installed any new drives in the external drive bays, make sure to remove the corresponding filler panels in the bezel before installing it.

To install the bezel assembly:

1 Insert the tabs on the left side of the bezel into the slots in the left side of the computer.

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2 Swing the right side of the bezel in to insert the tabs on the right side of the bezel into

the slots on the right side of the computer.

3 Press the right side of the bezel firmly until it snaps into place.

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