This publication is protected by copyright and all rights are reserved. No part of it may be reproduced
or transmitted by any means or in any form, without prior consent in writing from Gateway 2000.
The information in this manual has been carefully checked and is believed to be accurate. However ,
changes are made periodically . These changes are incorporated in newer publication editions.
Gateway 2000 may improve and/or change products described in this publication at any time. Due to
continuing system improvements, Gateway 2000 is not responsible for inaccurate information which
may appear in this manual. For the latest product updates, consult the Gateway 2000 web site at
www.gatewa y.com. In no event will Gateway 2000 be li able for direct, indirect, special, exemplary,
incidental, or consequential damages resulting from any defect or omission in this manual, even if
advised of the possibility of such damages.
In the interest of continued product development, Gateway 2000 reserves the right to make
improvements in this manual and the products it describes at any time, without notices or obligation.
T r ademark Acknowledgments
AnyKey, black-and-white spot design, ColorBook, CrystalScan, Destination, EZ Pad, EZ Point, Field
Mouse, Gateway 2000, HandBook, Liberty, TelePath, Vivitron, stylized “G” design, and “You’ve got a
friend in the business” slogan are registered trademarks and “All the big trends start in South Dakota”
slogan, GA TEW AY, and Gateway Solo are trademarks of Gateway 2000, Inc. Intel, Intel Inside logo,
and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS,
MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other
product names mentioned herein are used for identification purposes only, and may be the trademarks
or registered trademarks of their respective companies.
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced
or transmitted by any means or in any form, without prior consent in writing from ALR.
The information in this manual has been carefully checked and is believed to be accurate. However ,
changes are made periodically . These changes are incorporated in newer publication editions. ALR
may improve and/or change products described in this publication at any time. Due to continuing
system improvements, ALR is not responsible for inaccurate information which may appear in this
manual. For the latest product updates, consult the ALR web site at www.alr.com. In no event will ALR
be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from
any defect or omission in this manual, even if advised of the possibility of such damages.
In the interest of continued product development, ALR reserves the right to make improvements in this
manual and the products it describes at any time, without notices or obligation.
T r ademark Acknowledgments
ALR is a registered trademark of Advanced Logic Research, Inc. All other product names mentioned
herein are used for identification purposes only , and may be the trademarks or registered trademarks
of their respective companies.
Additional information sources..............................ix
Con ventions used in this guide
Throughout this guide, you will see the follo wing con v entions:
ConventionDescription
NTER
E
TRL+ALT+DEL
C
Setup
User’s GuideNames of publi cations and file s are printed
Important!
Keyboard key names are prin ted in small
capitals.
A plus sign indicates tha t the ke ys must be
pressed simultaneously.
Commands to be entered, options to
select, and messages that appear on your
monitor are printed in bold.
in italic.
An important informs you of special
circumstances.
Caution!
Warning!
A caution warns you of possible damage
to equipment or loss of data.
A warning indicates the possibility of
personal injury.
vi Maintaining and Troubleshooting the Gateway ALR 8300 Server
Safety instructions
Observe the follo wing safety instructions w hen using y our system:
Foll ow all instructions marked on t he system and in the
•
documentation.
When the computer is turned off, a small amount of electric al
•
current still runs through the computer . Al wa ys unplug the
computer from the electrical outl et before cleaning t he system or
opening the computer co ver. (Follo w the cle aning instructions in
your user’s guide.)
Do not use this product near w ater or a heat sourc e, such as a
•
radiator or heat registe r .
Do not spill anything on or into the system. The best wa y to a v oid
•
spills is to av oid eating and dr inking near y our system.
Make sure you set up the system on a stab le w ork surface.
•
Openings in the computer cabinet are pro vided for ventilat ion. Do
•
not block or co ver these openings. Mak e sure you pro v ide adequate
space (at least 12 inches) ar ound the system for v entilation w hen
you set up y our w ork area. Ne ver insert object s of any kind into the
computer ventilation sl ots.
Use the voltage set ting for y our area. The v oltage sel ector swit ch is
•
set at the factory to the correct voltage.
Warning!
Do not attempt to service
the system yourself except
as explained elsewhere in
the system documentation.
Adjust only those controls
covered in the instructions.
Opening or removing
covers marked “Do Not
Remove” may expose y ou
to dangerous electrical
voltages or other risks.
Refer all servicing of those
compartments to qualified
service personnel.
As a safety feature, this syste m is equipped with a 3-wir e po w er
•
cord to ensure that the product i s properl y grounded when in use.
The plug will only fit into a grounding-type outlet. If you are
unable to insert the plug into a n outlet, contact an ele ctrician to
install the appropriate out let.
Do not walk on the po w er cord or allow anything to rest on it.
•
If you use an extensi on cord with this system, mak e sure the total
•
ampere ratings on the products plugged into the extens ion cord do
not exceed the extension cord ampere r ating. Also, the total ampere
requirements for all products pl ugged into the w all outlet must not
exceed 15 amperes.
Preface vii
There is a danger of explosion if the CMOS (complementary
•
metal-oxide semiconductor ) battery is replaced incorrectl y.
Replace the battery with the same or equiv alent type recommended
by the manufacturer . Dis pose of used batteries according to the
manufacturer’s instructions.
Unplug the system from the w all outlet and ref er servicing to
•
qualified personnel if:
•The pow er cord or plug i s damaged.
•Liquid has been spilled into the s ystem.
•The system does not operate properl y w hen the operating
instructions are follo w ed.
•The system was dropped or the cabinet is damaged.
•The system’s performance changes.
viii Maintaining and Troubleshooting the Gateway ALR 8300 Server
Additional i nformation sour ces
Along with this manual and your us er’s guide, you c an find additional
information by using the following sources.
The Gatewa y Support Center
Log on to the Gate wa y Support Center at www.gatew a y.com/support to
access information about your system or other Gatew a y products. Some
types of information you can access a re:
Hardware dri ver (incl uding BIOS) and softw are
•
application updates
An expanded glossary
•
T ec hnical tips
•
Service Agreement information
•
T ec hnical documents and component inf ormation
•
Frequentl y Asked Questions (FA Q)
•
Online access to Tech Support
•
Preface ix
x Maintaining and Troubleshooting the Gateway ALR 8300 Server
Opening the system................................................. 3
Closing the system...................................................7
1
Caution!
Prevent electrostatic
damage to your system by
following static electricity
precautions every time you
open your computer case.
Warning!
To avoid exposure to
dangerous electrical
voltages and moving parts,
turn off your computer and
unplug the power cord
before removing the system
cover.
Static electricity precautions
Static electricity can permanentl y damage electroni c components in your
computer . When opening your compute r case, al wa ys perform the
following pr ocedure:
1.
Wear a grounding wrist strap (ava ilable at most electronics stores).
2.
T urn off the system po wer .
3.
T ouch the b ack of the po w er suppl y fan, located on the back of t he
case, to discharge an y static el ectricity.
4.
Unplug all pow er cords from A C outlets.
5.
Remove the computer case co v er .
Foll ow these precautions t o av oid electrost atic damage to y our system
components:
Avoid static-causing surfaces s uch as plastic an d styrofoam in y our
•
work area.
Remov e the parts from their antis tatic bags onl y when you are
•
ready to use them. Do not la y parts on the outside of anti static bags
since only the insi de of the bag pro vides ant istatic protecti on.
Alw ays hold cards b y their edges and their metal mounting brack et.
•
Avoid touching components on the cards and the ed ge connectors
that connect to expansion slots.
Never slide cards or other parts o ver any s urface.
•
2 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Opening the system
Depending on your purpose, you ma y need to remo v e only one or all of the
system cov ers. F oll ow t he instructions specific to the co ver y ou want to
remov e, as indicated i n each section.
Removing the side panel
You must remo v e the side panel b efore you can r emo ve the bezel or the
wrap-around panel.
To Remove the Side Panel
1.
Disconnect all po we r cords. Unlock the chas sis keyloc k if necessary.
2.
On the rear of the system, remo ve the t w o screws t hat secure the side
panel to the chassis. Sa ve the scre ws (see Fi gure 1).
Caution!
Turn the system off and
disconnect both power
cords before proceeding.
Installing any component
while the power is on may
cause permanent damage
to the system.
Figur e 1: Remo ving the Side Panel
System Access 3
Slide the panel back and gentl y pull it of f of the chas sis.
3.
Set the panel aside.
4.
Removing the wrap-around panel
You must remo v e the side panel be fore remo ving the wrap-aroun d panel.
You ma y need to remo ve the wr ap-around panel before re movi ng the bezel.
To Remove the Wrap-around Panel
Disconnect all po we r cords. Unlock the chas sis ke ylock if necessary.
1.
Remove the side panel as descri bed abo ve.
2.
Remove the tw o screws f rom the rear of the syste m and the scre w at
3.
the top of the system that secure t he panel to the cha ssis (see Fi gure 2).
Figur e 2: Remo ving the Wrap-Around P anel
4 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Slide the panel backward a fe w inches.
4.
Lift the bottom of the panel outw ard so tha t its top is angled on t he
5.
chassis, as sho wn in Fi gure 2.
Lift the panel up and of f of the chassis and s et the panel aside.
6.
Removing the bezel
You must remo ve the side panel and the wrap-ar ound panel before y ou
remov e the bezel.
To Remove the Bezel
Disconnect the po wer cords. Unlock the bezel k eylock if necessary.
1.
Remove the side panel, as descri bed in “Remo ving the side panel ” on
2.
page 3.
Disconnect the tw o ribbon cables t hat link the bezel LED indic ators to
3.
the interior of the system.
System Access 5
Remove the six scre ws that s ecure the bezel t o the chassis, as sh o wn in
4.
Figure 3. Set the screws aside.
Figur e 3: Remo ving the Beze l
Gently pull the bezel off of t he chassis and la y it aside .
5.
6 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Closing the system
Before closing the system, ver ify that all connect ors and boards are
properly instal led and firmly seated.
Reinstalling the bezel
You must replace the be zel before y ou replace the wrap-a round panel and
the side panel.
To Replace the Bezel
1.
Position t he bezel to the front of the chassis so that t he bezel pe gs are
aligned with the mounting holes on the front of the chassi s. See
Figure 4.
Figur e 4: Rei nstalling the Beze l
System Access 7
Carefully thread t he ribbon cabl es through the openings in t he chassis
2.
and connect them to the appropriate connector s. See Figure7 on
page 12 for the locations of the connector on the system board and see
the RAID Cage Configuration Guide for the location of the connector
on the RAID bay backplane.
Secure the bezel with the scre ws y ou remo ved w hen remo ving th e
3.
bezel.
Reinstalling the wrap-around panel
You must replace the bez el before y ou replace the wrap-a round panel. You
must replace the wrap-around panel bef ore you replac e the side panel.
To Replace the Wrap-around Panel
Hold the wrap-around panel at a slight angle o ver the chassis as sho wn
1.
in Figure 5.
Figur e 5: Reinst alling the Wr ap-Ar ound Panel
8 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Low er the panel and anchor its top ed ge to the chassis.
2.
Gently release the panel so that its si de is flush against the chassis.
3.
Slide the panel forw ard until it is loc ked into place.
4.
Secure the panel with the scre ws y ou remo ved w hen y ou remo ved t he
5.
wrap-around panel.
Reinstalling the side panel
You must replace the bezel and the wrap-around panel befor e you replace
the side panel.
To Replace the Side Panel
Align the panel with the chassis l edges just a fe w inches towards the
Verify that the slots on the panel are ali gned with the locking tabs on
2.
the chassis.
Slide panel to ward s the front of the sys tem until the panel is l ocked
3.
into place.
Secure the panel with the scre ws y ou remo ved w hen y ou remo ved t he
4.
side panel.
10 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Chapter 2:
Components
System board ......................................................... 12
The RAID backplane............................................. 23
2
System board
The system board functions as the main int erface betw een the processor ,
memory , and peripherals. See the table belo w and on t he follo wing page for
the key to F igure 7.
Figur e 7: Syste m Board Components
A
Chassis fan connector
B
Po w er connectors
C
Soft pow er con nector
D
PS fault reset connector
E
Po w er suppl y auxiliary connector
F
Chassis fan connector
G
Secondary IDE connector
H
Primary IDE connector
I
Diskette dri ve connector
J
SHM mode jumper
12 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Reset connector
K
Front panel connector
L
External hard drive co nnector
M
Hard drive LED connec tor
N
Server management connector
O
I2O connector/secondary PCI slot 1
P
User NMI connector
Q
EDC reset connector
R
Chassis fan connector
S
Cov er intrusion swit ch connector
T
Speaker connector
U
External boot ROM connector
V
External I2C connector
W
SCSI B connector
X
SCSI A connector
Y
Clear CMOS jumper
Z
Battery
AA
ISA slot 1 (shared w/secondary PCI slot 4)
AB
Secondary PCI slot 4 (shared w/ ISA slot 1)
AC
Secondary PCI slot 3/RAID-port slot
AD
Secondary PCI slot 2
AE
Secondary PCI slot 1 (shared w/ I2O slot)
AF
Primary PCI slot 3
AG
Primary PCI slot 2
AH
Primary PCI slot 1
AI
RJ-45 ethernet port
AJ
Stacked dual USB ports
AK
Video port
AL
Mouse port/keyboard ports
AM
Serial port 2
AN
Parallel port
AO
Serial port 1
AP
Boot processor connector (CPU 1)
AQ
Application processor connector (CPU 2)
AR
DIMM bank A
AS
DIMM bank B
AT
DIMM bank C
AU
Components 13
DIMM bank D
AV
Optional pow er connector
AW
Processor 1 fan connector
AX
Embedded VRM for processor 1
AY
Optional VRM for processor 2
AZ
Processor 2 fan connector
BA
Processor speed setting jumper
BB
RAID cage connector
BC
LED display connector
BD
Chassis fans (A, F, S)
There are sev eral chassis fan connector s on the system board. These
connectors pro vide po w er for cooli ng fans that ma y be positioned i n sev eral
parts of the chassis to pro vide cooling f or critical compone nts.
P ower connectors
There are sev eral po w er connectors on th e system board. These connect ors
are intended to allo w the connection of diffe rent po w er supplies for
different system configurations. Some of these connectors are not used.
Standard power connectors (B)
The pow er connectors pr o vide all of t he po w er to the system board. Th ese
connectors are designed to accommodate th e po we r suppl y installed in the
system.
Soft power connector (C)
The soft pow er connector pro vides for a po we r swit ch that causes the
system to pow er up or po w er down fr om a standby st ate.
14 Maintaining and Troubleshooting the Gateway ALR 8300 Server
P ower supply auxiliary connector (E)
Provides additional connections from the pow e r supply to the system board.
Optional power connector (A W)
This pow er conne ctor pro vides an alte rnative conne ction for use with a
different po w er suppl y. This connector is not used in this s ystem.
F ront panel connectors
There are sev eral connectors desi gned to transfer signal s betw een the front
panel and the system board. Man y of these connector s are redundant and
are included to allo w the system board t o be installed in dif ferent c hassis.
Some of these connectors are not used.
PS fault reset connector (D)
Allows connect ion of a reset s witch for proce ssor fault conditions. This
switch will not reset the processor or remo v e the fault condit ion, it clears
the fault alert flag and causes the fault LED to turn off. If the fault condition
persists, the processor fault LED will turn back on.
Front panel connector (L)
The front panel connector pro vides the signals for the f ront panel indicator
LEDs and the front panel buttons. Not used in the syst em.
Reset connector (K)
The reset connector pro vides the c onnection of the reset button from the
front panel.
Components 15
External hard drive connector (M)
The external hard driv e connector all ows y ou to connec t a cable fr om an
external hard driv e to the system board to allo w the hard dri ve activ ity LED
and system monitoring to reco gnize the e xternal driv e.
Hard drive LED connector (N)
This connector allo ws you to connect all of the hard dr iv es to the hard dr iv e
activity connect or on the front panel.
User NMI connector (Q)
This connector allo ws the connection of a switc h that lets a user gene rate a
non-maskable interrupt (NMI). This connector is not used.
EDC reset connector (R)
The EDC reset connector pro vides the connection f or the key board lock
button/ECC reset button from the front panel. Not used.
Speaker connector (U)
Connects the internal speaker to the s ystem board.
External boot ROM connector (V)
Provides connection for e xpansion cards that contain a separate boot RO M
and require separate access to the system board. This connector is for
factory use only.
LED display connector (BD)
Connects the LEDs on the front panel to the syst em board. Includes the
keyboard lock button sign als and the reset button si gnals.
16 Maintaining and Troubleshooting the Gateway ALR 8300 Server
Drive controllers and connectors
The system board supports sev eral controllers f or driv es and other
peripherals. Connectors to link t hese controllers to t he appropriate de vices
are also pro vided.
Secondary and primary hard drive connectors (G, H)
This is an integrated dual-channel Ultra-DMA PCI/IDE inter face with tw o
IDE connectors capable of contr olling up to four IDE de vices and
supporting PIO Modes 0-4. Ultra-DMA pro vides faster access to IDE
devices that are Ultra-DMA compliant w hile maintaining support for IDE
devices that do not support the Ultra-DMA specification.
Diskette drive connector (I)
The diskette driv e controller a nd connector on the system board s upport up
to two disk ette driv es of 360 KB , 720 KB , 1.2 MB, 1.44 MB , and 2.88 MB
formats.
SCSI connectors (X, Y)
This integrated Adaptec® AIC™-7890 SCSI controller is a
high-performance, PnP compliant, single-chip PCI local bus-to-Ultra 2
SCSI master host adapter . Its adv anced SCSI I/O cell t echnolog y ensures
data integrity for higher I/ O bandwidth requirements wit h data rates of
40-MB/sec in Ultra mode and 80-MB/sec in Ultra2 mode.
Full 32-bit PCI bus master implementation maximizing dat a
•
transfer on PCI local bus at 133 MB/sec data bursts
SCAM (SCSI Configured Automatically) Level 1 for
•
Windo ws 95
without having to reboot the system.
®
, enabling automatic configuration of new de vices
Components 17
Wide SCSI configuration supporting up to 15 connected SCSI
•
peripherals per channel for as many as 30 d evices. As man y as
seven 8-bit devices c an be installed on each cha nnel.
Multi-threading support for up to 255 simultaneous I/O tasks
•
Advanced SCSI I/O cell ensur ing data integrity b y automatic ally
•
and continuously adjus ting sle w rate to compensate f or SCSI bus
loading
Driver support for al l major operating systems.
•
System jumpers
These jumpers allo w you to set c ertain characteristics of the system. Some
jumpers are reserved and are not descr ibed in this section. Do not change
any jumper unless it i s necessary to configure the system. In some cases,
changing the settings of reserved j umpers can cause damage to t he system
board. For instructions on setting the jumpers on t he system board , see
“Setting system board jumpers” on pa ge 32.
SHM mode jumper (J)
This jumper indicates whet her the system is a tower unit or rack mounted.
The system hardware manager (SHM) sof tware checks this jumper to
determine the characteristics of the s ystem.
Clear CMOS jumper (Z)
This jumper allo ws you to clea r the CMOS memory . You should only do
this if you cannot access t he normal methods of modifying the CMOS and
modifications to the CMOS are necessary. Cl earing CMOS memory
returns all BIOS Setup settings to the default v alues.
Processor speed setting jumper (BB)
This jumper allo ws you to set the spe ed of the processor. Both processors,
in dual processor configurations, must have the same speed rating. If
processors of dif ferent speeds are used i n the same system, the processor s
must run at the speed of the slo w er processor.
18 Maintaining and Troubleshooting the Gateway ALR 8300 Server
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