Gateway ALR 8300 User Manual

Maintaining and Troub leshooting the Gatewa y ALR 8300 Server

Part # 8504081 A MAN SYS US 8300 TE CH RE F R1 12/98

Notices

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway 2000.

The information in this manual has been carefully checked and is believed to be accurate. However , changes are made periodically . These changes are incorporated in newer publication editions. Gateway 2000 may improve and/or change products described in this publication at any time. Due to continuing system improvements, Gateway 2000 is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway 2000 web site at www.gatewa y.com. In no event will Gateway 2000 be li able for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Gateway 2000 reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.

T r ademark Acknowledgments

AnyKey, black-and-white spot design, ColorBook, CrystalScan, Destination, EZ Pad, EZ Point, Field Mouse, Gateway 2000, HandBook, Liberty, TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are registered trademarks and “All the big trends start in South Dakota” slogan, GA TEW AY, and Gateway Solo are trademarks of Gateway 2000, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from ALR.

The information in this manual has been carefully checked and is believed to be accurate. However , changes are made periodically . These changes are incorporated in newer publication editions. ALR may improve and/or change products described in this publication at any time. Due to continuing system improvements, ALR is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the ALR web site at www.alr.com. In no event will ALR be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, ALR reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.

T r ademark Acknowledgments

ALR is a registered trademark of Advanced Logic Research, Inc. All other product names mentioned herein are used for identification purposes only , and may be the trademarks or registered trademarks of their respective companies.

Preface ................ .............. .............. .......... .............. .............. ....v

Conventions used in this guide.............................................................. vi

Safety instructions................................................................................ vii

Additional information sources............................................................. ix

The Gateway Support Center.......................................................... ix

System Access ......................................... ....................... ........ 1

Static electricity precautions................................................................... 2

Opening the system................................................................................. 3

Removing the side panel.................................................................. 3

Removing the wrap-around panel................................................... 4

Removing the bezel.......................................................................... 5

Closing the system................................................................................... 7

Reinstalling the bezel....................................................................... 7

Reinstalling the wrap-around panel................................................. 8

Reinstalling the side panel ............................................................... 9

Components .......................................................................... 11

System board......................................................................................... 12

Chassis fans (A, F, S)..................................................................... 14

Power connectors........................................................................... 14

Front panel connectors................................................................... 15

Drive controllers and connectors................................................... 17

System jumpers.............................................................................. 18

Server management connectors..................................................... 19

Battery (AA)................................................................................... 20

Expansion slots............................................................................... 20

I/O connectors ................................................................................ 21

Processor subsystem ...................................................................... 22

Memory (AS, AT, AU, AV).......................................................... 23

The RAID backplane............................................................................. 23

Installing Components ................................... ....................... . 25

Replacing the processor........................................................................ 26

Installing a second processor................................................................ 29

Setting system board jumpers............................................................... 32

Contents i

Processor speed jumper................................................................. 32

Clear CMOS jumper...................................................................... 33

SHM mode jumper........................................................................ 34

Installing memory and hardware.......................................................... 35

Installing memory.......................................................................... 35

Adding and replacing drives.......................................................... 37

SCSI cable kit installation............................................................. 45

Adding an expansion card............................................................. 46

Replacing the lithium battery........................................................ 48

Installing software and drivers............................................................. 50

Installing the USB driver............................................................... 50

Installing video drivers.................................................................. 50

NetWare drivers............................................................................. 51

BIOS Setup ................... ................... ....................... ................53

About the BIOS Setup Utility............................................................... 54

Using the BIOS Setup Utility............................................................... 54

Main menu screen.......................................................................... 55

Advanced menu screen.................................................................. 59

Security menu screen..................................................................... 67

Boot menu screen........................................................................... 69

Exit menu screen............................................................................ 70

Updating the BIOS................................................................................ 72

Troubleshooting ............ ........................ ....................... ...........75

Introduction........................................................................................... 76

Computer virus notice........................................................................... 76

Troubleshooting checklist.................................................................... 77

Verifying the configuration........................................................... 78

Troubleshooting guidelines........................................................... 78

CD-ROM problems.............................................................................. 79

Hard disk problems............................................................................... 80

Memory/Processor problems ............................................................... 81

Peripheral/Adapter problems................................................................ 82

Printer problems.................................................................................... 83

System problems................................................................................... 85

Video problems..................................................................................... 86

Error messages...................................................................................... 88

ii Maintaining and Troubleshooting the Gateway ALR 8300 Server

Reference Data .............................. ........................ ...............91

Acronyms and abbreviations ................................................................ 92

Terms and definitions............................................................................ 93

Specifications......................................................................................... 96

Memory Map......................................................................................... 97

I/O Map.................................................................................................. 98

IRQ Usage ............................................................................................. 99

DMA Usage......................................................................................... 100

DIMM Configurations........................................................................ 101

Regulatory compliance statements..................................................... 103

FCC notice.................................................................................... 103

Industry Canada notice................................................................. 103

CE notice ...................................................................................... 104

VCCI notice.................................................................................. 104

Australia/New Zealand notice..................................................... 105

Index .................................................................................... 107

Contents iii

iv Maintaining and Troubleshooting the Gateway ALR 8300 Server

Pref ace

Conventions used in this guide.............................. vi

Safety instructions.................................................vii

Additional information sources..............................ix

Con ventions used in this guide

Throughout this guide, you will see the follo wing con v entions:

Convention Description

NTER

TRL+ALT+DEL

Setup

User’s Guide Names of publi cations and file s are printed

Important!

Keyboard key names are prin ted in small capitals.

A plus sign indicates tha t the ke ys must be pressed simultaneously.

Commands to be entered, options to select, and messages that appear on your monitor are printed in bold.

in italic. An important informs you of special

circumstances.

Caution!

Warning!

A caution warns you of possible damage to equipment or loss of data.

A warning indicates the possibility of personal injury.

vi Maintaining and Troubleshooting the Gateway ALR 8300 Server

Safety instructions

Observe the follo wing safety instructions w hen using y our system:

Foll ow all instructions marked on t he system and in the

•

documentation. When the computer is turned off, a small amount of electric al

•

current still runs through the computer . Al wa ys unplug the computer from the electrical outl et before cleaning t he system or opening the computer co ver. (Follo w the cle aning instructions in your user’s guide.)

Do not use this product near w ater or a heat sourc e, such as a

•

radiator or heat registe r . Do not spill anything on or into the system. The best wa y to a v oid

•

spills is to av oid eating and dr inking near y our system. Make sure you set up the system on a stab le w ork surface.

•

Openings in the computer cabinet are pro vided for ventilat ion. Do

•

not block or co ver these openings. Mak e sure you pro v ide adequate space (at least 12 inches) ar ound the system for v entilation w hen you set up y our w ork area. Ne ver insert object s of any kind into the computer ventilation sl ots.

Use the voltage set ting for y our area. The v oltage sel ector swit ch is

•

set at the factory to the correct voltage.

Warning!

Do not attempt to service the system yourself except as explained elsewhere in the system documentation. Adjust only those controls covered in the instructions.

Opening or removing covers marked “Do Not Remove” may expose y ou to dangerous electrical voltages or other risks.

Refer all servicing of those compartments to qualified service personnel.

As a safety feature, this syste m is equipped with a 3-wir e po w er

•

cord to ensure that the product i s properl y grounded when in use. The plug will only fit into a grounding-type outlet. If you are unable to insert the plug into a n outlet, contact an ele ctrician to install the appropriate out let.

Do not walk on the po w er cord or allow anything to rest on it.

•

If you use an extensi on cord with this system, mak e sure the total

•

ampere ratings on the products plugged into the extens ion cord do not exceed the extension cord ampere r ating. Also, the total ampere requirements for all products pl ugged into the w all outlet must not exceed 15 amperes.

Preface vii

There is a danger of explosion if the CMOS (complementary

•

metal-oxide semiconductor ) battery is replaced incorrectl y.

Replace the battery with the same or equiv alent type recommended

by the manufacturer . Dis pose of used batteries according to the

manufacturer’s instructions.

Unplug the system from the w all outlet and ref er servicing to

•

qualified personnel if:

• The pow er cord or plug i s damaged.

• Liquid has been spilled into the s ystem.

• The system does not operate properl y w hen the operating instructions are follo w ed.

• The system was dropped or the cabinet is damaged.

• The system’s performance changes.

viii Maintaining and Troubleshooting the Gateway ALR 8300 Server

Additional i nformation sour ces

Along with this manual and your us er’s guide, you c an find additional information by using the following sources.

The Gatewa y Support Center

Log on to the Gate wa y Support Center at www.gatew a y.com/support to access information about your system or other Gatew a y products. Some types of information you can access a re:

Hardware dri ver (incl uding BIOS) and softw are

•

application updates An expanded glossary

•

T ec hnical tips

•

Service Agreement information

•

T ec hnical documents and component inf ormation

•

Frequentl y Asked Questions (FA Q)

•

Online access to Tech Support

•

Preface ix

x Maintaining and Troubleshooting the Gateway ALR 8300 Server

Chapter 1:

System Access

Static electricity precautions................................... 2

Opening the system................................................. 3

Closing the system...................................................7

Caution!

Prevent electrostatic damage to your system by following static electricity precautions every time you open your computer case.

Warning!

To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord before removing the system cover.

Static electricity precautions

Static electricity can permanentl y damage electroni c components in your computer . When opening your compute r case, al wa ys perform the following pr ocedure:

Wear a grounding wrist strap (ava ilable at most electronics stores).

T urn off the system po wer .

T ouch the b ack of the po w er suppl y fan, located on the back of t he case, to discharge an y static el ectricity.

Unplug all pow er cords from A C outlets.

Remove the computer case co v er .

Foll ow these precautions t o av oid electrost atic damage to y our system components:

Avoid static-causing surfaces s uch as plastic an d styrofoam in y our

•

work area. Remov e the parts from their antis tatic bags onl y when you are

•

ready to use them. Do not la y parts on the outside of anti static bags since only the insi de of the bag pro vides ant istatic protecti on.

Alw ays hold cards b y their edges and their metal mounting brack et.

•

Avoid touching components on the cards and the ed ge connectors that connect to expansion slots.

Never slide cards or other parts o ver any s urface.

•

2 Maintaining and Troubleshooting the Gateway ALR 8300 Server

Opening the system

Depending on your purpose, you ma y need to remo v e only one or all of the system cov ers. F oll ow t he instructions specific to the co ver y ou want to remov e, as indicated i n each section.

Removing the side panel

You must remo v e the side panel b efore you can r emo ve the bezel or the wrap-around panel.

To Remove the Side Panel

Disconnect all po we r cords. Unlock the chas sis keyloc k if necessary.

On the rear of the system, remo ve the t w o screws t hat secure the side panel to the chassis. Sa ve the scre ws (see Fi gure 1).

Caution!

Turn the system off and disconnect both power cords before proceeding. Installing any component while the power is on may cause permanent damage to the system.

Figur e 1: Remo ving the Side Panel

System Access 3

Slide the panel back and gentl y pull it of f of the chas sis.

Set the panel aside.

Removing the wrap-around panel

You must remo v e the side panel be fore remo ving the wrap-aroun d panel. You ma y need to remo ve the wr ap-around panel before re movi ng the bezel.

To Remove the Wrap-around Panel

Disconnect all po we r cords. Unlock the chas sis ke ylock if necessary.

Remove the side panel as descri bed abo ve.

Remove the tw o screws f rom the rear of the syste m and the scre w at

the top of the system that secure t he panel to the cha ssis (see Fi gure 2).

Figur e 2: Remo ving the Wrap-Around P anel

4 Maintaining and Troubleshooting the Gateway ALR 8300 Server

Slide the panel backward a fe w inches.

Lift the bottom of the panel outw ard so tha t its top is angled on t he

chassis, as sho wn in Fi gure 2. Lift the panel up and of f of the chassis and s et the panel aside.

Removing the bezel

You must remo ve the side panel and the wrap-ar ound panel before y ou remov e the bezel.

To Remove the Bezel

Disconnect the po wer cords. Unlock the bezel k eylock if necessary.

Remove the side panel, as descri bed in “Remo ving the side panel ” on

page 3. Disconnect the tw o ribbon cables t hat link the bezel LED indic ators to

the interior of the system.

System Access 5

Remove the six scre ws that s ecure the bezel t o the chassis, as sh o wn in

Figure 3. Set the screws aside.

Figur e 3: Remo ving the Beze l

Gently pull the bezel off of t he chassis and la y it aside .

6 Maintaining and Troubleshooting the Gateway ALR 8300 Server

Closing the system

Before closing the system, ver ify that all connect ors and boards are properly instal led and firmly seated.

Reinstalling the bezel

You must replace the be zel before y ou replace the wrap-a round panel and the side panel.

To Replace the Bezel

Position t he bezel to the front of the chassis so that t he bezel pe gs are aligned with the mounting holes on the front of the chassi s. See Figure 4.

Figur e 4: Rei nstalling the Beze l

System Access 7

Carefully thread t he ribbon cabl es through the openings in t he chassis

and connect them to the appropriate connector s. See Figure7 on page 12 for the locations of the connector on the system board and see the RAID Cage Configuration Guide for the location of the connector on the RAID bay backplane.

Secure the bezel with the scre ws y ou remo ved w hen remo ving th e

bezel.

Reinstalling the wrap-around panel

You must replace the bez el before y ou replace the wrap-a round panel. You must replace the wrap-around panel bef ore you replac e the side panel.

To Replace the Wrap-around Panel

Hold the wrap-around panel at a slight angle o ver the chassis as sho wn

in Figure 5.

Figur e 5: Reinst alling the Wr ap-Ar ound Panel

8 Maintaining and Troubleshooting the Gateway ALR 8300 Server

Low er the panel and anchor its top ed ge to the chassis.

Gently release the panel so that its si de is flush against the chassis.

Slide the panel forw ard until it is loc ked into place.

Secure the panel with the scre ws y ou remo ved w hen y ou remo ved t he

wrap-around panel.

Reinstalling the side panel

You must replace the bezel and the wrap-around panel befor e you replace the side panel.

To Replace the Side Panel

Align the panel with the chassis l edges just a fe w inches towards the

back of the chassis. (See Figure6.)

Important!

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Figur e 6: Reinst alling the Side Panel

System Access 9

Verify that the slots on the panel are ali gned with the locking tabs on

the chassis. Slide panel to ward s the front of the sys tem until the panel is l ocked

into place. Secure the panel with the scre ws y ou remo ved w hen y ou remo ved t he

side panel.

10 Maintaining and Troubleshooting the Gateway ALR 8300 Server

Chapter 2:

Components

System board ......................................................... 12

The RAID backplane............................................. 23

System board

The system board functions as the main int erface betw een the processor , memory , and peripherals. See the table belo w and on t he follo wing page for the key to F igure 7.

Figur e 7: Syste m Board Components

Chassis fan connector

Po w er connectors

Soft pow er con nector

PS fault reset connector

Po w er suppl y auxiliary connector

Chassis fan connector

Secondary IDE connector

Primary IDE connector

Diskette dri ve connector

SHM mode jumper

12 Maintaining and Troubleshooting the Gateway ALR 8300 Server

Reset connector

Front panel connector

External hard drive co nnector

Hard drive LED connec tor

Server management connector

I2O connector/secondary PCI slot 1

User NMI connector

EDC reset connector

Chassis fan connector

Cov er intrusion swit ch connector

Speaker connector

External boot ROM connector

External I2C connector

SCSI B connector

SCSI A connector

Clear CMOS jumper

Battery

ISA slot 1 (shared w/secondary PCI slot 4)

Secondary PCI slot 4 (shared w/ ISA slot 1)

Secondary PCI slot 3/RAID-port slot

Secondary PCI slot 2

Secondary PCI slot 1 (shared w/ I2O slot)

Primary PCI slot 3

Primary PCI slot 2

Primary PCI slot 1

RJ-45 ethernet port

Stacked dual USB ports

Video port

Mouse port/keyboard ports

Serial port 2

Parallel port

Serial port 1

Boot processor connector (CPU 1)

Application processor connector (CPU 2)

DIMM bank A

DIMM bank B

DIMM bank C

Components 13

DIMM bank D

Optional pow er connector

Processor 1 fan connector

Embedded VRM for processor 1

Optional VRM for processor 2

Processor 2 fan connector

Processor speed setting jumper

RAID cage connector

LED display connector

Chassis fans (A, F, S)

There are sev eral chassis fan connector s on the system board. These connectors pro vide po w er for cooli ng fans that ma y be positioned i n sev eral parts of the chassis to pro vide cooling f or critical compone nts.

P ower connectors

There are sev eral po w er connectors on th e system board. These connect ors are intended to allo w the connection of diffe rent po w er supplies for different system configurations. Some of these connectors are not used.

Standard power connectors (B)

The pow er connectors pr o vide all of t he po w er to the system board. Th ese connectors are designed to accommodate th e po we r suppl y installed in the system.

Soft power connector (C)

The soft pow er connector pro vides for a po we r swit ch that causes the system to pow er up or po w er down fr om a standby st ate.

14 Maintaining and Troubleshooting the Gateway ALR 8300 Server

P ower supply auxiliary connector (E)

Provides additional connections from the pow e r supply to the system board.

Optional power connector (A W)

This pow er conne ctor pro vides an alte rnative conne ction for use with a different po w er suppl y. This connector is not used in this s ystem.

F ront panel connectors

There are sev eral connectors desi gned to transfer signal s betw een the front panel and the system board. Man y of these connector s are redundant and are included to allo w the system board t o be installed in dif ferent c hassis. Some of these connectors are not used.

PS fault reset connector (D)

Allows connect ion of a reset s witch for proce ssor fault conditions. This switch will not reset the processor or remo v e the fault condit ion, it clears the fault alert flag and causes the fault LED to turn off. If the fault condition persists, the processor fault LED will turn back on.

Front panel connector (L)

The front panel connector pro vides the signals for the f ront panel indicator LEDs and the front panel buttons. Not used in the syst em.

Reset connector (K)

The reset connector pro vides the c onnection of the reset button from the front panel.

Components 15

External hard drive connector (M)

The external hard driv e connector all ows y ou to connec t a cable fr om an external hard driv e to the system board to allo w the hard dri ve activ ity LED and system monitoring to reco gnize the e xternal driv e.

Hard drive LED connector (N)

This connector allo ws you to connect all of the hard dr iv es to the hard dr iv e activity connect or on the front panel.

User NMI connector (Q)

This connector allo ws the connection of a switc h that lets a user gene rate a non-maskable interrupt (NMI). This connector is not used.

EDC reset connector (R)

The EDC reset connector pro vides the connection f or the key board lock button/ECC reset button from the front panel. Not used.

Speaker connector (U)

Connects the internal speaker to the s ystem board.

External boot ROM connector (V)

Provides connection for e xpansion cards that contain a separate boot RO M and require separate access to the system board. This connector is for factory use only.

LED display connector (BD)

Connects the LEDs on the front panel to the syst em board. Includes the keyboard lock button sign als and the reset button si gnals.

16 Maintaining and Troubleshooting the Gateway ALR 8300 Server

Drive controllers and connectors

The system board supports sev eral controllers f or driv es and other peripherals. Connectors to link t hese controllers to t he appropriate de vices are also pro vided.

Secondary and primary hard drive connectors (G, H)

This is an integrated dual-channel Ultra-DMA PCI/IDE inter face with tw o IDE connectors capable of contr olling up to four IDE de vices and supporting PIO Modes 0-4. Ultra-DMA pro vides faster access to IDE devices that are Ultra-DMA compliant w hile maintaining support for IDE devices that do not support the Ultra-DMA specification.

Diskette drive connector (I)

The diskette driv e controller a nd connector on the system board s upport up to two disk ette driv es of 360 KB , 720 KB , 1.2 MB, 1.44 MB , and 2.88 MB formats.

SCSI connectors (X, Y)

This integrated Adaptec® AIC™-7890 SCSI controller is a high-performance, PnP compliant, single-chip PCI local bus-to-Ultra 2 SCSI master host adapter . Its adv anced SCSI I/O cell t echnolog y ensures data integrity for higher I/ O bandwidth requirements wit h data rates of 40-MB/sec in Ultra mode and 80-MB/sec in Ultra2 mode.

Additional features:

Dual LVD 16-bit (68-pin) PCI-to-Wide Ultra2 SCSI connectors

•

Full 32-bit PCI bus master implementation maximizing dat a

•

transfer on PCI local bus at 133 MB/sec data bursts SCAM (SCSI Configured Automatically) Level 1 for

•

Windo ws 95 without having to reboot the system.

, enabling automatic configuration of new de vices

Components 17

Wide SCSI configuration supporting up to 15 connected SCSI

•

peripherals per channel for as many as 30 d evices. As man y as seven 8-bit devices c an be installed on each cha nnel.

Multi-threading support for up to 255 simultaneous I/O tasks

•

Advanced SCSI I/O cell ensur ing data integrity b y automatic ally

•

and continuously adjus ting sle w rate to compensate f or SCSI bus loading

Driver support for al l major operating systems.

•

System jumpers

These jumpers allo w you to set c ertain characteristics of the system. Some jumpers are reserved and are not descr ibed in this section. Do not change any jumper unless it i s necessary to configure the system. In some cases, changing the settings of reserved j umpers can cause damage to t he system board. For instructions on setting the jumpers on t he system board , see “Setting system board jumpers” on pa ge 32.

SHM mode jumper (J)

This jumper indicates whet her the system is a tower unit or rack mounted. The system hardware manager (SHM) sof tware checks this jumper to determine the characteristics of the s ystem.

Clear CMOS jumper (Z)

This jumper allo ws you to clea r the CMOS memory . You should only do this if you cannot access t he normal methods of modifying the CMOS and modifications to the CMOS are necessary. Cl earing CMOS memory returns all BIOS Setup settings to the default v alues.

Processor speed setting jumper (BB)

This jumper allo ws you to set the spe ed of the processor. Both processors, in dual processor configurations, must have the same speed rating. If processors of dif ferent speeds are used i n the same system, the processor s must run at the speed of the slo w er processor.

18 Maintaining and Troubleshooting the Gateway ALR 8300 Server

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