Gateway 995 Quick Start Manual

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Gateway 995 Server

user'sguide

Contents

1 Checking Out Your Gateway 995 Series Server. . . . . . . . . . . . . . . . . . 1

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

With front cover (door open) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Without front cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

I/O connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Server Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2 Setting Up Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Mounting your server into a cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Configuring the on-board SCSI controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

3 Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Gateway Server Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Identifying your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Updating the baseboard management controller firmware . . . . . . . . . . . . . . . . . . . 24

Using the System Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Viewing FRU information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Using the FRU/SDR Load utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Viewing sensor data records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Setting up remote access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Using your Server Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

i

4 Installing Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Installing the server handles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Using the front cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Removing the top rear panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Removing the top front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Removing the inside panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Installing power supply components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Replacing a hot-swap power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Adding a redundant power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Replacing the power supply cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Installing fan components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Replacing a fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Replacing the fan cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Replacing the fan cage board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Installing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Replacing a hot-swap hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Replacing the hot-swap hard drive cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Installing a tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Replacing the media drive bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Replacing the CD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Replacing the diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Installing expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Installing an expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Replacing a hot-swap expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Replacing a standard expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Replacing the front panel board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Replacing the air duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Replacing the processor board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Installing a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

5 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

ii

Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Before calling Gateway Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

CD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

A Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

B BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

C Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . 157

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

iii

iv

Checking Out

Your Gateway

995 Series Server

Read this chapter to learn:

■ Where drives, ports, jacks, and controls are located

■ Where system board components are located

■ What help resources are available

1

1

Chapter 1: Checking Out Yo ur Gateway 995 Series S erver

USB port

n

N
i

Front

With front cover (door open)

Front panel controls

Sleep button

Serial RJ-45

Tape drive bay

Server ID indicator

Server ID

button

Diskette drive

CD drive

Front panel controls

Hot-swap hard drives

Reset button

Power butto

on-maskable

nterrupt bu tton

System
fault
indicator

2

LAN 1

indicator

LAN 2

indicator

www.gateway.com

Power indicator

Hard drive
activity indicator

Without front cover

Serial RJ-45 jack

Front panel controls

n

Non-maskable

Front

Power supply bays

Tape drive bay

CD drive (optional)

Diskette

drive

(optional)

Front panel controls: ports and buttons

interrupt button

USB port

Serial RJ-45 jack

Sleep
button

Server ID
button

USB port

Hot-swap hard drives

Power butto

Reset button

www.gateway.com

3

Chapter 1: Checking Out Yo ur Gateway 995 Series S erver

Server ID indicator

Front panel controls: indicators

Hard drive activity indicator

LAN 2 (1 Gb) indicatorLAN 1 (10/100) indicator

System fault indicator

Power indicator

4

www.gateway.com

Back

Hot-swap

32-bit and

Parallel port

LAN 1 (10/1 00 Mb) jac k

)

S
i

Back

AC power connections

I/O connectors

I/O connectors

64-bit PCI
expansion

64-bit PCI
expansion

erver ID

ndicator

PS/2
keyboard
port

PS/2 mouse
port

Serial
port

www.gateway.com

VGA
port

USB ports

LAN 2 (10/100/1000 MB
jack

5

Chapter 1: Checking Out Yo ur Gateway 995 Series S erver

M

Interior

Processor so ckets Fans

emory boar d

32-bit and
64-bit PCI
expansion

Hot-swap
hard drive
cage

Hot-swap

64-bit PCI

expansion

Power
supply
cage

6

www.gateway.com

System board

System board

Serial B

port

Front panel

Fan signal

Hot-swap
64-bit PCI
expansion

SCSI
channel A

64-bit PCI
expansion

SCSI
channel B

32-bit PCI
expansion

Diskette
drive

IDE

I/O connectors

CMOS
battery

System board power

control
System board
primary power

System board
secondary
power

www.gateway.com

7

Chapter 1: Checking Out Yo ur Gateway 995 Series S erver

Getting Help

In addition to your operating system’s documentation, you can use the
following information resources to help you use your server.

Server Companion CD

The Server Companion CD contains drivers, utilities, and documentation for your
server and related hardware. It can also perform an automated installation of
your Microsoft
Your Server Companion CD.

Gateway Web site

Gateway provides a variety of information on its Web site to help you use your
server.

Visit the Gateway Web site at support.gateway.com for:

■ Technical documentation and product guides

®

Windows® operating system. For more information, see Using

■ Technical tips and support

■ Updated hardware drivers

■ Order status

■ Frequently asked questions (FAQs)

T elephone support

You can access a wide range of services through your telephone, including
customer service, technical support, and information services. For more
information, see “Telephone support” on page 120.

8

www.gateway.com

Setting Up Your

Server

Read this chapter to learn how to:

■ Use your server safely

■ Install your server into a cabinet

■ Start and turn off your server

■ Set up your operating system

2

9

Chapter 2: Setting Up Y our Server

Setting up the hardware

To make sure that your working environment is safe:

■ Use a clean, dry, stable cabinet mount for your server.

■ Use a UPS with surge protection for protection from power outages and

power spikes.

Warning Your server comes with 3-wire AC power cords fitted with

the correct plug style for your region. If this plug does not
match the connector on your UPS or wall outlet, do not
attempt to modify the plug in any way. Use a UPS or wall
outlet that is appropriate for the supplied AC power cords.

■ Avoid subjecting your server to extreme temperature changes. Do not

expose your server to direct sunlight, heating ducts, or other
heat-generating objects. Damage caused by extreme temperatures is not
covered by your warranty. As a general rule, your server is safest at
temperatures that are comfortable for you.

■ Keep your server and magnetic media away from equipment that

generates magnetic fields, such as unshielded stereo speakers. Strong
magnetic fields can erase data on both diskettes and hard drives. Even a
telephone placed too close to the server may cause interference.

10

Important Keep the server boxes and packing material in case you

need to ship the server.

www.gateway.com

Protecting from power source problems

Protecting from power source
problems

Line conditioners and uninterruptible power supplies can help protect your
server against power source problems.

Line conditioners

A line conditioner protects your server from the small fluctuations in voltage
from an electrical supply. Most servers can handle this variation, called line
noise, without problems. However, some electrical sources include more line
noise than normal. Line noise can also be a problem if your server is located
near, or shares a circuit with, a device that causes electromagnetic interference,
such as a television or a motor.

Some uninterruptible power supplies include simple line-conditioning
capabilities.

Uninterruptible power supplies

Use an uninterruptible power supply (UPS) to protect your server from data loss
during a total power failure. A UPS uses a battery to keep your server running
temporarily during a power failure and lets you save your work and shut down
your server. You cannot run your server for an extended period of time while
using only the UPS. Be sure to use a UPS with surge protection. To buy a UPS,
contact Gateway Technical Support, Gateway Sales, or visit

accessories.gateway.com

support, see “Telephone support” on page 120.

. For more information on contacting technical

www.gateway.com

11

Chapter 2: Setting Up Y our Server

Mounting your server into a cabinet

To mount your server into a server cabinet, follow the instructions included
in the rail kit box.

Warning To avoid injury when mounting the server into a cabinet,

use only a mechanical lif ting aid or anothe r person to help
lift the server.

Do not try to move or lift the server by the handles on the
power supplies.

12

www.gateway.com

Starting your server

Power

Before you start your server for the first time:

■ Make sure that the server and monitor are plugged into a power outlet or

UPS and that the UPS (if you are using one) is turned on.

■ Make sure that all cables are connected securely to the correct ports and

jacks on the back of the server.

Warning When you connect peripheral device s to t he server , m ak e

sure that your server and devices are turned off and the
power cords are unplugged.

To start the server:

1 Connect all peripheral devices to the server, such as a monitor, keyboard,

and mouse.

2 Press the power button.

Starting your server

When the powe r
indicator is...

Green (steady on) The server is turned on.
Green (blinking) The server is in sleep mode.
Off The server is turned off.

It means...

www.gateway.com

indicator
Power

button

13

Chapter 2: Setting Up Y our Server

When the syst em

It means...

fault indicator is...

Green (steady on) The server is operating normally.
Green (blinking) The server is operating in a degraded condition.
Orange (steady on) The server is in a critical or unrecoverable condition.
Orange (blinking) The server is in a noncritical condition.
Off POST failure or full system stop.

If nothing happens when you press the power button:

■ Make sure that the power cables are plugged in securely and that your

UPS (if you are using one) is plugged in and turned on.

■ Make sure that the monitor is connected to the server, plugged into

the power outlet or UPS, and turned on. You may also need to adjust
the monitor’s brightness and contrast controls.

■ If you cannot find the cause of the power loss, contact Gateway

Technical Support. For more information, see “Getting Help” on

page 8.

3 The first time you turn on the server, any pre-installed operating system

may begin asking you for configuration settings. See your operating
system’s documentation for instructions on configuring advanced settings
for your specific network.

Understanding the power-on self-test

When you turn on your server, the power-on self-test (POST) routine checks
the server memory and components. If POST finds any problems, the server
displays error messages and emits audible beep codes. Write down any error
messages that you see, then see “Error messages” on page 124 and “Codes” on

page 127 for troubleshooting information.

14

www.gateway.com

Starting your server

When you see “Press <F2> to enter Setup” you can press these keys to change
the standard POST routine:

To... ...Press

Abort the memory test during POST
Resume after a POST error is displayed
Enter the BIOS Setup utility during POST
Open the boot menu
Boot from a network using Preboot Execution

Environment (PXE)
Remove the splash sc ree n in ord er to vi ew di agn os tic

messages
Enter the Adaptec SCSISelect Utility during POST

SPACEBAR

F1

F2

F10

F12

ESC

CTRL+A

T urning off your server

Every time you turn off your server, first shut down the operating system. You
may lose data if you do not follow the correct procedure.

To turn off the server:

1 See the operating system’s documentation or online help for instructions

on shutting down the operating system. Whenever possible, you should
use the operating system’s shut down procedure instead of pressing the
power button.

Warning The power button on the server does not turn off server

AC power . To remove AC power from the server, you must
unplug the AC power cords from the wall outlet or power
source. The power cords are considered the disconnect
device to the main (AC) power.

2 If your server did not turn off automatically, press the power button.

- OR -

Press the reset button to reset the server.

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Chapter 2: Setting Up Y our Server

Setting up the operating system

If you ordered your server with the operating system already installed by
Gateway, it is completely installed and the basic settings are already configured.
See your operating system’s documentation for instructions on configuring
advanced settings for your specific network.

If you are installing an operating system because it was not already installed
by Gateway, see the appropriate installation guide for instructions. For help in
configuring your operating system, see “Telephone support” on page 120.

Configuring the on-board SCSI controller

Your server has an onboard SCSI controller with two channels (A and B). The
controller includes a configuration utility that lets you configure SCSI controller
and device settings.

To run the SCSI configuration utility:

1 During POST, press CTRL+A when you see “Press <Ctrl><A> for

SCSISelect(TM) Utility”

2 Follow the on-screen instructions to configure settings.

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Maintaining Your

Server

Read this chapter to learn how to:

■ Care for your server

■ Record the BIOS configuration

■ Manage your server and network

3

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Chapter 3: Maintaining Y our Server

Caring for your server

To extend the life of your server:

■ Be careful not to bump or drop your server.

■ When transporting your server, we recommend that you put it in the

original packaging materials.

■ Keep your server and magnetic media away from equipment that generates

magnetic fields, such as unshielded speakers.

■ Avoid subjecting your server to extreme temperatures. Do not expose your

server to heating ducts or other heat-generating objects. Damage caused
by extreme temperatures is not covered by your warranty. As a general rule,
your server is safest at temperatures that are comfortable for you.

■ Keep all liquids away from your server. When spilled onto server

components, almost any liquid can result in extremely expensive repairs
that are not covered under your warranty.

■ Avoid dusty or dirty work environments. Dust and dirt can clog the

internal mechanisms and can cause the server to overheat.

Cleaning your server

Keep your server clean and the vents free from dust.

Cleaning tips

■ Always turn off your server and other peripheral devices before cleaning

any components.

Warning When you shut down your server, the power turns off, but

some electrical current still flows through your server. To
avoid possible injury from electrical shock, unplug the
power cords and all other cables connected to the server.

■ Use a damp, lint-free cloth to clean your server and other parts of your

server system. Do not use abrasive or solvent cleaners because they can
damage the finish on components.

■ Keep the cooling vents free of dust. With your server turned off and

unplugged, brush the dust away from the vents with a damp cloth, but
be careful not to drip any water into the vents.

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Caring for your server

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with
a narrow, straw-like extension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your server and turn the keyboard
upside down to let the liquid drain. Let the keyboard dry completely before
trying to use it again. If the keyboard does not work after it dries, you may
need to replace it. Keyboard damage resulting from spilled liquids is not covered
by your warranty.

Cleaning the screen

If your computer screen is a flat panel display, use only a damp, soft cloth to
clean it. Never spray water directly onto the screen.

Warning The compute r screen is made of sp ecially coat ed glass

and can be scratched or damaged by abrasive or
ammonia-based glass cleaners.

- OR -

If your computer screen is not a flat panel display, use a soft cloth dampened
with glass cleaner to clean the screen. Never spray cleaner directly onto the
screen.

Cleaning the tape drive

If you use a tape drive to back up your files, regular maintenance will lengthen
the life of the drive. To maintain the drive’s reliability:

■ Clean the drive monthly with the cleaning cartridge included with

the drive.

■ Remove the tape from the drive whenever the drive is not in use.

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Chapter 3: Maintaining Y our Server

Preparing for system recovery

If your system files are corrupted, you may not be able to start the server from
the hard drive. Startup diskettes are diskettes that let you start the server and
attempt to fix the problem. See your operating system’s documentation or
online help for instructions on creating startup diskettes.

Some operating systems also let you create an emergency repair diskette to back
up critical operating system files. See your operating system’s documentation
or online help for instructions on creating and using an emergency repair
diskette.

Recording the BIOS configuration

To help keep track of your custom changes to BIOS settings and to prepare for
system recovery, you should record your BIOS configuration after you have your
server set up and working.

To record your BIOS configuration:

20

1 Print the appendix for “BIOS Settings” on page 151.
2 Restart your server, then press F2 when the Gateway logo screen appears

during startup. The BIOS Setup utility opens.

3 Record the BIOS settings on your printout.

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System administrat ion

System administration

Gateway Server Manager

Gateway Server Manager lets you manage multiple computers on a Windows™
network from a single window, then implement commands and policies across
the network with a single action. With Gateway Server Manager, you can run
system management tasks which are triggered by certain events or conditions.

Printed documentation comes with the Gateway Server Manager CD. You can
find additional documentation in the program’s online help.

Server security

Using BIOS security passwords

To prevent unauthorized use of the server, you can set server startup passwords.
Set up an administrator password to prevent unauthorized access to the BIOS
Setup utility.

For information about resetting BIOS passwords, see “Resetting BIOS

passwords” on page 118.

To set the BIOS security passwords:

1 Restart your server, then press F2 when the Gateway logo screen appears

during startup. The BIOS Setup utility opens.

2 Select the Security menu.
3 Select Administrator Password.
4 Type the password and press ENTER, then type it again and press ENTER.
5 Save your changes and close the BIOS Setup utility.

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Chapter 3: Maintaining Y our Server

To remove a BIOS security password:

1 Restart your server, then press F2 when the Gateway logo screen appears

during startup. The BIOS Setup utility opens.

2 Select the Security menu, then select the password to remove.
3 Enter the current password, then press ENTER.
4 For the new password, leave the password field blank, then press ENTER.

The password is removed.

Tips & Tricks Passwords can also be cleared using jumpers on the

system board. For instructions, see “Resetting BIOS

passwords” on page118.

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Identifying your s erver

Identifying your server

While you are working on a cabinet that contains several servers, it can be
difficult to keep track of which server or servers you are currently working on.
The Server ID indicators are blue LEDs that you can turn on to help you locate
the correct server. For the Server ID indicators to turn on, the server does not
need to be turned on, but it does need to be plugged in. Your server has one
indicator on the front, and one indicator on the back.

To turn on the server indicator:

1 Press the server ID button. The two blue server ID indicators turn on (one

on the front, one on the back).

2 To turn off the indicators, press the server ID button again.

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Chapter 3: Maintaining Y our Server

Updating the baseboard management controller firmware

The baseboard management controller (BMC) performs several system
management functions such as:

■ Monitoring server components and sensors

■ Managing nonvolatile storage for the system event log and sensor data

records

■ Interfacing with the emergency management port (serial RJ-45 on the back

panel) and LAN 1 jack to send alerts and interact with remote management
systems.

■ Providing the main front panel controls (such as power and reset).

You should update the BMC firmware only when Gateway Technical Support
has instructed you to update it.

To update the BMC firmware:

24

1 Download the BMC update file from support.gateway.com.
2 Follow the instructions included with the update file.

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Using the System Set up Utility

Using the System Setup Utility

The System Setup Utility (SSU) lets you:

■ View Field Replaceable Unit (FRU) information

■ View sensor data records

■ Set up the server to send alerts for platform events

■ Set up the server for out-of-band (OOB) access through Gateway Server

Manager

Important The SSU do es not work within a DOS window running

under an operating system such as Windows.

Viewing FRU information

To view the Field Replaceable Unit (FRU) information:

1 Boot your server from the Server Companion CD, then select System Setup

Utility

from the menu. The System Setup Utility starts.

2 In the SSU Main window, click FRU Manager. The SSU automatically loads

the current list of events from non-volatile memory.

3 Click the category for Chassis, Board, or Product. The category expands to

show a list of components for that category.

4 Click a component. Information for that component is displayed.

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Chapter 3: Maintaining Y our Server

Using the FRU/SDR Load utility

The Field Replaceable Unit and Sensor Data Record (FRU/SDR) load utility is a
program used to update the server’s FRU and SDR information.

To use the FRU/SDR Load utility:

1 Boot your server from the Server Companion CD, then select System Setup

Utility

from the menu. The System Setup Utility starts.

2 Run the frusdr.exe file.

Viewing sensor data records

To view the Sensor Data Records (SDR):

1 Boot your server from the Server Companion CD, then select System Setup

Utility

from the menu. The System Setup Utility starts.

2 In the SSU Main window, click SDR Manager.
3 Click a category in the left pane. The category expands to show a list of

SDRs for that category.

4 Click an SDR. Information for that SDR is displayed.

Setting up remote access

You can set up the server so you can perform system management tasks
remotely.

Setting up remote LAN access

To set up remote LAN access:

1 Boot your server from the Server Companion CD, then select System Setup

Utility

from the menu. The System Setup Utility starts.

2 In the SSU Main window, click Platform Event Manager (PEM).

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Using the System Set up Utility

3 In the PEM window, click Configure LAN.
4 To require a password for remote access, type the password in the Enter

New Password

from 1 to 16 characters long, using any number or letter.

To clear the password, leave both boxes blank. You can also clear the
password by clicking

box and in the Verify New Password box. Passwords can be

Options, then Clear LAN Password.

5 Click the remote access mode from the LAN Access Mode list:

■ Always Available—A remote system can initiate a LAN connection

regardless of the state of the server.

■ Restricted—A remote system can initiate a LAN connection, but

cannot perform control operations such as power down, reset, or front
panel NMI (non-maskable interrupt).

■ Disabled—Remote systems are not allowed to initiate LAN

connections.

6 In the IP Setup box, click one:

■ DHCP—The IP address for the server is automatically assigned by the

DHCP (dynamic host control protocol) server on the network. The
Host, Gateway, and Subnet Mask boxes in the dialog box are ignored.

■ Static—Assign the IP address for the server using the Host, Gateway,

and Subnet Mask boxes in the dialog box.

7 If you selected Static in the previous step, complete the IP addressing boxes:

■ Host IP Addres s—The IP address of this server.

■ Gateway IP Address—The IP address of the router for this server.

■ Subnet Mask—The IP address for the server's subnet. The server uses

this to decide if the alert destination is on the same subnet.

8 Click Save to save the changes.
9 Click Close to return to the PEM window.

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Chapter 3: Maintaining Y our Server

Setting up remote modem or serial access

To set up remote modem or serial access:

1 Boot your server from the Server Companion CD, then select System Setup

Utility

from the menu. The System Setup Utility starts.

2 In the SSU Main window, click Platform Event Manager (PEM).
3 In the PEM window, click Configure EMP.
4 To require a password for remote access, type the password in the Enter

New Password

from 1 to 16 characters long, using any ASCII character in the range 32-126.

To clear the password, leave both boxes blank. You can also clear the
password by clicking

box and in the Verify New Password box. Passwords can be

Options, then Clear LAN Password.

5 In the Modem Ring Time box, type the number of 500 ms intervals that the

BMC should wait before answering an incoming call. A value greater than
zero gives the BIOS time to answer before the BMC takes control. A value
of zero causes the BMC to answer immediately. The maximum value, 63,
tells the BMC to ignore the call. Modem Ring Time applies only to Preboot
access mode and is ignored for other access modes.

28

6 In the System Phone Number box, type the number for the phone line

connected to the modem on the EMP.

7 In the Access Mode list, click the remote access mode:

■ Always Active—The EMP is available at any time.

■ Preboot—The EMP is available only when the server is powered down

or is running POST during startup. After the operating system is
loaded, a connection cannot be made.

■ Disabled—Remote systems are not allowed to initiate connections.

8 In the Restricted Mode list, click either:

■ Enabled—A remote system can initiate a connection, but cannot

perform control operations such as power down, reset, or front panel
NMI.

■ Disabled—The remote system has full control of the server.

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9 In the Connection Mode list, click either:

■ Direct Connect—The Serial RJ-45 jack on the server is connected by a

serial cable to the remote system.

■ Modem Connect—The Serial RJ-45 jack on the server is connected to a

modem.

10 Click Save to save the changes.
11 Click Close to return to the PEM window.

Setting up paging alerts

To set up paging alerts:

1 Boot your server from the Server Companion CD, then select System Setup

Utility

from the menu. The System Setup Utility starts.

2 Install an external modem on the serial RJ-45 jack on the back of your

server.

Using the System Set up Utility

3 In the SSU Main window, click Platform Event Manager (PEM).
4 In the PEM window, click Configure EMP.
5 In the corresponding boxes, enter the following command strings for the

modem attached to the serial RJ-45 jack:

■ ESC Sequence—The escape sequence. This string is sent to the modem

before sending command strings. The maximum length for the string
is five characters. Longer strings are truncated.

■ Hangup String—Hang up or drop the connection. The EMP

automatically sends an E
maximum length for the string is eight characters.

■ Modem Dial Command—The command to dial a phone number. This

string is sent to the modem before sending the paging string.

■ Modem Init String—Initialization string for the modem. Sent every time

the EMP initializes. You will be notified if the string is truncated.
Following a save, the actual string saved is displayed in the edit box.

NTER character following this string. The

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Chapter 3: Maintaining Y our Server

6 Click Save to save the changes.
7 Click Close to return to the PEM window.
8 In the PEM window, click Configure PEP.
9 Click to select the Enable PEP check box.

10 In the Blackout Period box, type the minimum time, in minutes, between

successive pages. The valid range is 0-255 where 0 disables the blackout
period. Setting a blackout period can save you from being flooded with
repeat pages. After you receive a PEP page, no additional pages are sent
by PEP for the duration of the blackout period.

11 In the Paging String box, type the telephone number to dial for the page

and the message you want sent with the page. The maximum length for
the paging string is determined at runtime from firmware. You will be
notified if the string is truncated. Following a save, the actual string saved
is displayed in the edit box.

12 Click Options, then click Configure Event Actions.
13 In the Platform Event Paging Actions window, move the events that you want

to generate an alert to the

Disabled column by clicking the following buttons:

the

Enabled column and move all other events to

■ >> Moves all events from the Enabled list to the Disabled list.

■ > Moves the selected event from the Enabled list to the Disabled list.

■ < Moves the selected event from the Disabled list to the Enabled list.

■ << Moves all events from the Disabled list to the Enabled list.

14 Click Save to save the changes.
15 Click Close to return to the PEP Configuration window.
16 To send a test page to verify that you have correctly configured PEP, click

Options, then click Send Alert.

17 Click Save to save the configuration.
18 Click Close to return to the Platform Event Manager window.

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Setting up LAN alerts

To set up LAN alerts:

1 Boot your server from the Server Companion CD, then select System Setup

Utility

from the menu. The System Setup Utility starts.

2 In the SSU Main window, click Platform Event Manager (PEM).
3 In the PEM window, click Configure LAN.
4 Click to select the Enable LAN Alerts check box.
5 In the SNMP Community String box, you can type an optional string for the

community field in the
The string must be from 5 to 16 characters. The default string is

6 In the IP Setup box, click either:

■ DHCP—The IP address for the server is automatically assigned by the

DHCP (dynamic host control protocol) server on the network. The
Host, Gateway, and Subnet Mask boxes in the dialog box are ignored.

■ Static—Assign the IP address for the server using the Host, Gateway,

and Subnet Mask boxes in the dialog box.

Using the System Set up Utility

Header section of the SNMP trap sent for an alert.

PUBLIC.

7 If you chose Static IP Setup in the previous step, complete the IP addressing

boxes:

■ Host IP Addres s—The IP address of this server.

■ Gateway IP Address—The IP address of the router for this server.

■ Subnet Mask—The IP address for the server’s subnet. The server uses

this to decide if the alert destination is on the same subnet.

8 In the Alert IP Address box, complete the IP address of the system you want

the alerts sent to. If you want the alert to be broadcast to an entire subnet,
enter the IP address for the subnet.

9 Click Options, then click Configure Event Actions.

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Chapter 3: Maintaining Y our Server

10 In the BMC LAN Alerting Actions window, move the events that you want

to generate an alert to the

Disabled column by clicking the following buttons:

the

■ >> Moves all events from the Enabled list to the Disabled list.

■ > Moves the selected event from the Enabled list to the Disabled list.

■ < Moves the selected event from the Disabled list to Enabled the list.

■ << Moves all events from the Disabled list to the Enabled list.

11 Click Save to save the changes.
12 Click Close to return to the BMC LAN Configuration window.
13 Click Save to save the changes.
14 Click Close to return to the PEM window.

Enabled column and move all other events to

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Using your Server Compani on CD

Using your Server Companion CD

Use the Server Companion CD to access file utilities, drivers, and documentation
for your server and its components. For instructions, see Using Your Server
Companion CD.

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Chapter 3: Maintaining Y our Server

34

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Installing

Components

Read this chapter to learn how to:

■ Open and close the server case

■ Install drives

■ Install expansion cards and memory modules

■ Install processors and the processor board

■ Replace the power supply

■ Replace the SCSI backplane

■ Replace the fan module

■ Replace the front panel board

■ Replace the air duct

■ Replace the system board and CMOS battery

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Chapter 4: Installing Compo nents

Preparing to install components

Selecting a place to work

Work on your server in an area that:

■ Is clean (avoid dusty areas)

■ Is a low-static environment (avoid carpeted areas)

■ Has a stable surface on which to set your server

■ Has enough room to place all of your server parts

■ Is near a grounded outlet so you can test your server after installation

■ Is near a telephone (in case you need help from Gateway Technical

Support). The telephone must be directly connected to a telephone jack
and cannot be connected to your server.

Preventing static electricity discharge

The components inside your server are extremely sensitive to static electricity,
also known as electrostatic discharge (ESD).

Warning ESD can permanently damage electrostatic

discharge- sensitiv e component s in the se rver. Prevent
ESD damage by following ESD guidelines every time you
open the server case.

Warning To avoid exposure to dangerous electrical voltages and

moving parts, turn off your server and unplug the power
cords and modem cabl e before opening th e server c ase.

Important The power s upply cord s are the m ain disco nnect dev ice

for AC power.

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Before working with server components, follow these guidelines:

■ Turn off the server, then unplug the power cords and all other cables.

■ Press the power button to drain any residual power from the server.

■ Wear a grounding wrist strap (available at most electronics stores) and

attach it to a bare metal part of the server. You can also touch a bare metal
surface on the back of the server with your finger.

■ Avoid static-causing surfaces such as carpeted floors, plastic, and packing

foam.

■ Avoid working on the server when your work area is extremely humid.

■ Remove components from their antistatic bags only when you are ready

to use them. Do not lay components on the outside of antistatic bags
because only the inside of the bags provide electrostatic protection.

■ Always hold expansion cards by their edges or their metal mounting

brackets. Avoid touching the edge connectors and components on the
cards. Never slide expansion cards or components over any surface.

Gathering the tools you need

Preparing to instal l components

Some tools and supplies that you may need to work on your server are:

■ A notebook to take notes

■ A Phillips screwdriver

■ A small flat-blade screwdriver

■ Small containers to store various types of screws

■ A grounding wrist strap (available at most electronic stores)

Getting Help

If you have questions about performing any of these procedures, contact
Gateway Technical Support. For more information, see “Getting Help” on

page 8.

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Chapter 4: Installing Compo nents

Installing the server handles

The handles help you hold the server while sliding it out of the cabinet for
servicing. Installing the server handles is usually performed as part of the
procedure for installing the server into a cabinet. For more information, see
the Gateway 995 Series Server Rack Installation Guide.

To install the handles:

1 Line up the screw holes on each handle with the corresponding holes on

the front of the server.

38

2 Insert and tighten two screws for each handle. The screws come in a small

bag with the handles.

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Using the front cover

Remove the front cover to access hot-swap power supplies.

To install the front cover:

■ Line up the cover with the front of the server, then press it into place.

To remove the front cover:

■ Grasp the cover and pull it away from the server. You can pull it straight

out or from either side.

Using the front cover

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Chapter 4: Installing Compo nents

Opening the front cover door

Open the front cover door to access these components:

■ Hot-swap hard drives

■ Tap e drive

■ CD drive

■ Diskette drive

To open the front cover door:

1 Grasp the finger hold on the left side of the door, then swing the door

open to the right.

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Opening the server case

Warning For correct cooling a nd ai r flow, always operate the server

with all panels in place, except while replacing hot-swap
component s. Operat ing the ser ver with out the pa nel in
place wil l cause t he serve r to over heat.

Removing the top rear panel

Remove the top rear panel to access these components:

■ Hot-swap PCI cards

■ Fans and fan cage

■ Inside panel

Important If you are accessing only the internal hot-swap

components, you do not need to disconn ect power before
removing the top rear panel.

Opening the server case

Warning For correct cooling, always install all panels before run ning

the server for an extended time. Operating the server for
longer than five minutes without the panels in place can
overheat and damage the server.

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Chapter 4: Installing Compo nents

Screws

To remove the top rear panel:

1 Loosen the two screws that secure the panel to the server.

2 Slide the panel toward the back of the server about one inch, then lift the

panel away from the server.

42

3 To remove the inside panel, see “Removing the inside panel” on page 45.

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Removing the top front panel

Remove the top front panel to access these components:

■ Hot-swap hard drive cage

■ Hot-swap power supply cage

■ Tap e drive

■ CD and diskette drives

■ Front panel board

Warning For correct cooling, alwa ys install all panels bef ore running

the server for an extended time. Operating the server for
longer than five minutes without the panels in place can
overheat and damage the server.

To remove the top front panel:

1 Follow the instructions in “Preventing static electricity discharge” on

page 36. Make sure that you turn off the server, then unplug the power

cords and all other cables connected to the server.

Opening the server case

Warning This server has two power cords. To disconnect internal

AC power, you must unplug both power cords.

2 Remove the front cover, if installed. For instructions, see “Using the front

cover” on page 39.

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Chapter 4: Installing Compo nents

Screws

3 Remove the three screws that secure the panel to the server.

4 Press down slightly on the panel while sliding it toward the front of the

server about one inch, then lift the panel away from the server.

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Removing the in side panel

Remove the inside panel to access these components:

■ Memory board and memory modules

■ Processor board and processors

■ Standard PCI cards and card slots

■ System board

Warning For correct cooling, always install all panels before run ning

the server for an extended time. Operating the server for
longer than five minutes without the panels in place can
overheat and damage the server.

To remove the inside panel:

1 Follow the instructions in “Preventing static electricity discharge” on

page 36. Make sure that you turn off the server, then unplug the power

cords and all other cables connected to the server.

Opening the server case

Warning This server has two power cords. To disconnect internal

AC power, you must unplug both power cords.

2 Remove the top rear panel. For instructions, see “Removing the top rear

panel” on page 41.

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Chapter 4: Installing Compo nents

3 Loosen the two screws that secure the inside panel to the server.

Screws

4 Lift the panel away from the server.

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Installing power supply components

Installing power supply
components

Replacing a hot-swap power supply

Your server uses 430 W hot-swappable power supply modules. If your server
has all three power supply modules installed, the modules act as redundant,
hot-swappable power supplies. If one of the three power supplies fails, the other
power supplies support the server while you replace the failed power supply.
You do not need to turn off the server or disconnect peripheral devices to
replace a failed redundant power supply.

Warning If only two power supplies are installed (non-redundant),

you must turn off al l po we r to th e ser ver b efo re rep lac ing
a power supply.

The power supplies in this server contains no
user-serviceable parts. Only a qualified computer
technician should service the power supplies.

Your server comes with 3-wire AC power cords fitted with
the correct plug style for your region. If this plug does not
match the connector on your UPS or wall outlet, do not
attempt to modify the plug in any way. Use a UPS or wall
outlet that is appropriate for the supplied AC power cords.

To replace a power supply:

1 If only two power supplies are installed, follow the instructions in

“Preventing static electricity discharge” on page 36. Make sure that you

turn off the server, then unplug the power cords and all other cables
connected to the server.

2 Remove the front cover, if installed. For instructions, see “Using the front

cover” on page 39.

3 Identify the failed power supply. On a failed power supply, the power

supply’s LED is off.

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Chapter 4: Installing Compo nents

4 For help in diagnosing a power supply problem, you can also examine the

cluster of three LEDs to the right of the power supplies.

■ The top LED indicates the left power supply is connected to AC power

and is functioning correctly.

■ The center LED indicates a center power supply is installed and the

server is operating in redundant power mode.

■ The bottom LED indicates the right power supply is connected to

AC power and is functioning correctly.

If any of these LEDs are not on, it may indicate a problem with the power
cords or power distribution board (contained in the power supply cage).
For instructions on replacing the power supply cage, see “Replacing the

power supply cage” on page 52.

Left power

supply status

Center power

supply status

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Right power

supply status

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Installing power supply components

5 Loosen the screw at the bottom of the failed power supply. Only two power

supplies are shown here.

Screws

6 Rotate the handle of the failed power supply outward until you can grab

onto it securely with your hand.

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Chapter 4: Installing Compo nents

Warning Do not try to move or lift the server by the power supply

7 While holding the handle, press the power supply release lever with your

thumb, then pull the power supply out of the server.

handles.

50

8 Insert the new power supply into the vacant slot, then press it all the way

in until it is flush with the front of the server.

Warning If you are not installing a replacement module, you must

install a power sup ply slot cove r to maintain co rrect air flow
and cooling. For instructions, see “Adding a redundant

power supply” on page 51.

9 Fold the power supply handle against the face of the power supply, then

tighten the screw. The screw does not have to be tightened for the power
supply to function correctly.

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Installing power supply components

Adding a redundant pow er supply

To add a third (redundant) power supply:

1 Remove the front cover, if installed. For instructions, see “Using the front

cover” on page 39.

2 Remove the screw that secures the redundant slot’s cover to the server, then

remove the slot cover.

Screw

3 Insert the new power supply into the vacant slot, then press it all the way

in until it clicks into place.

4 If you have added a third power supply to the server for the first time,

you must run the FRU/SDR utility for the server to use it as a redundant
power supply. For instructions on running the FRU/SDR utility, see “Using

the FRU/SDR Load utility” on page 26.

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Chapter 4: Installing Compo nents

Replacing the power supply cage

Replacing a power supply cage may require the help of a qualified service
technician.

To replace the power supply cage:

1 Follow the instructions in “Preventing static electricity discharge” on

page 36. Make sure that you turn off the server, then unplug the power

cords and all other cables connected to the server.

2 Remove all of the power supplies. For instructions, see “Replacing a

hot-swap power supply” on page 47.

3 Remove the top rear panel, the top front panel, and the inside panel. For

instructions, see “Removing the top rear panel” on page 41, “Removing

the top front panel” on page 43, and “Removing the inside panel” on
page 45.

4 Remove the fans and fan cage. For instructions, see “Replacing a fan” on

page 58 and “Replacing the fan cage” on page 59.

5 Remove all full-length expansion cards. For instructions, see “Replacing a

hot-swap expansion card” on page 82 and “Replacing a standard expansion
card” on page 84.

52

6 Unplug all cables from the system board. For instructions, see “Replacing

the system board” on page 105.

7 Unplug all power cables from the CD drive, diskette drive, tape drive (if

any are installed) and the hot-swap hard drive cage.

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Installing power supply components

Screw

8 Remove the screw that secures the AC power plug module to the back of

the server.

9 Remove the plug module from the back of the server by lifting it up ¼ inch,

then pulling it toward the front of the server. Let the module hang over
the side of the server.

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Chapter 4: Installing Compo nents

10 Remove the four screws that secure the electronics bay to the server.

11 Slide the electronics bay toward the back of the server until the bay is

completely removed.

ScrewsScrews

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Installing power supply components

Screws

12 Remove the plug module’s cable from the cable guides inside the server.

Cable

guides

13 Remove the four screws (two on each side) that secure the front support

bracket to the server.

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Screws

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Chapter 4: Installing Compo nents

14 Remove the support bracket by sliding it toward the front of the server.

15 Loosen the captive screw that secures the power supply cage to the server.

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Screw

Warning Make sure that all cables from the power supply cage are

disconnected from server components.

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Installing power supply components

16 Slide the power supply cage forward until it stops (about ½ inch), then

lift it away from the server.

17 Insert the new power supply cage into the cage bay, then slide it back until

it stops (about ½ inch).

18 Reinstall the front bracket onto the server, then reinstall the four screws

that secure the bracket to the server.

19 Insert the plug module’s cable into the cable guides inside the server.
20 Insert the electronics bay part-way into the back of the server, keeping the

plug module in the slot.

21 Thread the plug module’s cable into the slot on the side of the electronics

bay, then slide the electronics bay all the way into the server.

22 Reinsert the four screws that secure the electronics bay to the server.
23 Reinstall the plug module onto the back of the server, then reinstall the

screw that secures the plug module to the server.

24 Plug all cables back into the system board, the hot-swap hard drive cage,

the combination drive, and the tape drive (if installed).

25 Reinstall the fan cage, then reinstall each of the six fans.
26 Reinstall all panels, then reinstall all power supplies into the power supply

cage.

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Chapter 4: Installing Compo nents

Installing fan components

Replacing a fan

Warning To maintain correct air flow and cooling, never remove a

fan without immediately installing a replacement.

To replace a hot-swap fan:

1 Remove the top rear panel. For instructions, see “Removing the top rear

panel” on page 41.

2 Identify the failed fan. The fan fault indicator points to the failed fan while

the server is on. A failed fan is also indicated by the system fault indicator
on the server front panel.

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Fan fault
indicators

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Installing fan compone nts

3 Pull the failed fan out of the server, then insert the new fan in its place.

Make sure that the arrow on the top of the fan points toward the back of
the server.

The fan fault indicator turns off.

4 Reinstall the top rear panel.

Replacing the fan cage

To replace the fan cage:

1 Follow the instructions in “Preventing static electricity discharge” on

page 36. Make sure that you turn off the server, then unplug the power

cords and all other cables connected to the server.

2 Remove the top rear panel. For instructions, see “Removing the top rear

panel” on page 41.

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Chapter 4: Installing Compo nents

Screws

3 Pull each fan out of the server.

4 Loosen the two captive screws on each end of the fan cage.

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5 Lift the fan cage out of the server, then unplug the two cables from the

fan cage.

6 Plug the cables into the new fan cage, then insert the new cage into the

server.

7 Tighten the two captive screws on each end of the fan cage.
8 Reinstall the fan modules.
9 Reinstall the top rear panel.

Replacing the fan cage board

To replace the fan cage board:

1 Follow the instructions in “Preventing static electricity discharge” on

page 36. Make sure that you turn off the server, then unplug the power

cords and all other cables connected to the server.

2 Remove the fan cage from the server. For instructions, see “Replacing the

fan cage” on page 59.

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Chapter 4: Installing Compo nents

Screws

3 Remove the two screws that secure the fan cage board housing to the fan

cage.

4 Lift the board housing away from the fan cage.

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Screws

5 Remove the four screws that secure the board to the board housing.

6 Pry the board away from the housing.
7 Press the new board onto the housing, then reinstall the four screws that

secure the board to the board housing.

8 Reinstall the board housing onto the fan cage.

9 Reinstall the four screws that secure the board housing to the fan cage.
10 Reinstall the fan cage into the server, then reinstall each of the six fans.
11 Reinstall the top rear panel.

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Installing drives

Your server can contain as many as five SCSI hard drives. A tape backup drive,
CD drive, and diskette drive may also be included.

As you prepare to install drives, remember:

■ Before you install a drive, see the drive’s documentation for information

on configuring the drive, setting drive jumpers, and attaching cables.

■ You may need to configure the drives you install using the BIOS Setup

utility. Press F2 at startup to open the BIOS Setup utility.

Replacing a hot-swap hard dri ve

Use this procedure to add or replace hard drives in the hot-swap bay. Your server
supports as many as five 1-inch high 3.5-inch SCA SCSI hard drives. You can
purchase additional SCSI drives through your Gateway Sales or Technical
Support representative.

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Drive 4

Drive 3

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Drive 0

Drive 1

Drive 2

Important Gateway tests and verifie s the operatio n and compati bility

of the drives it sells. Especially in a hot-swap or
mission-critical environment, additional or replacement
drives must conform to Gateway standards.

To replace a hot-swap hard drive:

1 Open the front cover door (if cover is installed).

Installing drives

Caution Before you remove a failed drive, use the appropriate

software and utilities installed on the server to stop all
activity on the failed drive. Instructions for using the
software are provided by the software manufacturer.
Failure to do so may destroy th e data on th e drive.

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Chapter 4: Installing Compo nents

2 Identify the failed hard drive. A failed drive’s status indicator is yellow.

3 Press the green release button on the hot-swap tray lever, then swing the

lever open all the way.

Hard drive status
indicators

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Installing drives

Screw

4 Pull the tray straight out of the server.

5 If you are replacing a hard drive, remove the four screws that secure the

old hard drive to the drive tray, then remove the drive from the tray.

Screw

- OR -

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Screw

Screw

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Chapter 4: Installing Compo nents

Screw

If you are adding a new drive, remove the four screws that secure the hard
drive spacer to the drive tray, then remove the spacer from the tray.

Screw

6 Line up the screw holes in the new drive with the holes in the side of the

drive tray, then secure the drive to the tray with the four screws you
removed in Step 5.

Screw

Screw

7 Make sure that the tray’s release lever is open, then slide the new drive

into the empty hot-swap bay.

8 Close the drive’s release lever.

Replacing the hot-swap hard drive cage

To replace the hot-swap hard drive cage:

1 Follow the instructions in “Preventing static electricity discharge” on

page 36. Make sure that you turn off the server, then unplug the power

cords and all other cables connected to the server.

2 Remove the front cover, if installed. For instructions, see “To remove the

front cover:” on page 39.

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Installing drives

3 Remove each of the hot-swap hard drives. Make note of the slot each drive

is removed from. For instructions, see “Replacing a hot-swap hard drive”

on page 64.

4 Remove the top front panel. For instructions, see “Removing the top front

panel” on page 43.

5 Disconnect the SCSI ribbon cable and the three power cables from the back

of the cage.

6 Press the tab on each side of the drive cage with a small, flat tool such as

a scribe or a flat screwdriver.

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Chapter 4: Installing Compo nents

7 Slide the cage out of the server toward the front.

8 Slide the new hard drive cage into the cage bay until it clicks into place.
9 Reconnect the three power cables and one SCSI ribbon cable to the back

of the cage.

10 Reinstall each hard drive into the slot it was removed from, then reinstall

each panel that was removed.

Installing a tape drive

Warning Although the tape drive bay is capable of holding a hard

drive, to maintain correct cooling you should not install a
hard drive in this bay.

To install a tape drive:

1 Follow the instructions in “Preventing static electricity discharge” on

page 36. Make sure that you turn off the server, then unplug the power

cords and all other cables connected to the server.

2 Remove the front cover, if installed. For instructions, see “Using the front

cover” on page 39.

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Installing drives

3 Press the tabs on each side of the tape drive bay’s spacer, then pull the

spacer out of the server.

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Chapter 4: Installing Compo nents

Screws

Screws

4 Remove the two screws that secure each slide rail to the spacer, then

remove the slide rails.

5 Attach each rail onto the tape drive using tape drive mounting screws

shipped with your server.

Screws

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Screws

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Installing drives

6 Slide the tape drive into the tape drive bay until its front is flush with the

front of the server.

7 Remove the top front panel from the server. For instructions, see

“Removing the top front panel” on page 43.

8 Remove all six fans from the fan cage. For instructions, see “Replacing a

fan” on page 58.

9 Remove the fan cage. For instructions, see “Replacing the fan cage” on

page 59.

10 Plug a power cable and an SCSI cable into the back of the tape drive.
11 Reinstall the fan cage, then reinstall all six fans.
12 Reinstall the top front panel onto the server.

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Chapter 4: Installing Compo nents

Replacing the media drive bracket

The media drive bracket contains the optional media drives (CD drive and
diskette drive).

Caution The drives in the media drive bracket are not

hot-swappable. Before removing the bracket, make sure
that the server is turned off and power cords are
unplugged.

To replace the media drive bracket:

1 Follow the instructions in “Preventing static electricity discharge” on

page 36. Make sure that you turn off the server, then unplug the power

cords and all other cables connected to the server.

2 Remove the top rear panel. For instructions, see “Removing the top rear

panel” on page 41.

3 Remove the top front panel. For instructions, see “Removing the top front

panel” on page 43.

4 Remove the fans and the fan cage. For instructions, see “Replacing a fan”

on page 58 and “Replacing the fan cage” on page 59.

5 Unplug the power and data cables that connect to the media drive bracket.
6 Remove the screw that secures the media drive bracket to the server.

Screw

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Installing drives

7 Pull the bracket out of the server toward the front.

8 Insert the new bracket into the server, then reinstall the screw.

9 Reconnect the power and data cables to the bracket, then reinstall the fan

cage and fans.

10 Reinstall the top front and top rear panels.

Replacing the CD drive

Warning The drives in the media drive bracket are not

hot-swappable. Before removing the bracket, make sure
that the server is turned off and power cords are
unplugged.

To replace the CD drive:

1 Follow the instructions in “Preventing static electricity discharge” on

page 36. Make sure that you turn off the server, then unplug the power

cords and all other cables connected to the server.

2 Remove the media drive bracket. For instructions, see “Replacing the media

drive bracket” on page 74.

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Chapter 4: Installing Compo nents

3 Remove the CD drive from the bracket by pulling the side nearest the screw

hole.

4 Insert the new CD drive onto the bracket so the screw holes on the upper

left edge of the drive line up with the alignment pins on the bracket, then
press the drive down onto the bracket until it snaps into place.

Screw hole

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Screw hole

Alignment pin

5 Reinstall the media drive bracket into the server. For instructions, see

“Replacing the media drive bracket” on page 74.

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Replacing the diskette drive

Warning The drives in the media drive bracket are not

hot-swappable. Before removing the bracket, make sure
that the server is turned off and power cords are
unplugged.

To replace the diskette drive:

1 Follow the instructions in “Preventing static electricity discharge” on

page 36. Make sure that you turn off the server, then unplug the power

cords and all other cables connected to the server.

2 Remove the media drive bracket. For instructions, see “Replacing the media

drive bracket” on page 74.

3 Remove the CD drive. For instructions, see “Replacing the CD drive” on

page 75.

4 Lift the ribbon cable’s locking bar away from the ribbon cable by lifting

the two tabs on either side of the bar.

Installing drives

Locking bar

tabs

5 Remove the ribbon cable from the connector on the drive.

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Chapter 4: Installing Compo nents

w

6 Remove the diskette drive from the bracket by pulling the side nearest the

screw hole.

7 Insert the new diskette drive into the bracket.
8 Reconnect the ribbon cable into the connector on the diskette drive, then

lock the ribbon cable into place by pressing on the locking bar tabs.

9 Reinstall the CD drive, then reinstall the media drive bracket into the

server. For instructions, see “Replacing the media drive bracket” on

page 74.

Scre
hole

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Installing expans ion cards

Installing expansion cards

Installing an expansion card

When you are installing an expansion card into a slot for the first time, the
server must be turned off, even if you are installing the card into a hot-swap
card slot. If you are replacing an existing card, see “Replacing a hot-swap

expansion card” on page 82 or “Replacing a standard expansion card” on
page 84.

32-bit PCI
expansion
slots

64-bit PCI
expansion slots

Hot-swap 64-bit PCI
expansion slots

To install an expansion card:

1 Follow the instructions in “Preventing static electricity discharge” on

page 36. Make sure that you turn off the server, then unplug the power

cords and all other cables connected to the server.

2 If you are installing a card into a standard PCI card slot, remove the inside

panel. For instructions, see “Removing the inside panel” on page 45.

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3 Press down on the card slot’s locking clip, then rotate the clip out of the

way toward the back of the server.

4 Push out the card slot’s EMI shield.

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Installing expans ion cards

5 Insert the card into the card slot. If the card is a full-length card, make

sure that the end of the card slides into the full-length card guide next to
the fan cage.

6 From the back of the server, press the card’s locking clip in until it clicks

into place.

7 Reinstall all panels.

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Replacing a hot-swap expansion card

Expansion cards installed in PCI card slots 5 through 8 can be replaced while
the server is on. If you are installing a card into the slot for the first time, see

“Installing an expansion card” on page 79 for instructions.

Caution When hot-swapping a card, the failed card must be

replaced by an identical c ard. If the card is a dif ferent type ,
turn off the server and disconnect power before changing
cards.

To replace a hot-swap expansion card:

1 Remove the top rear panel. For instructions, see “Removing the top rear

panel” on page 41.

2 Identify the failed expansion card. A green LED indicator above the card

means the card is functioning normally, and a yellow LED indicator means
the card has failed.

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Card operating
correctly

Card has failed

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Installing expans ion cards

3 Press down on the expansion card’s locking clip, then rotate the clip up

and out of the way.

4 Disconnect any cables attached to the card.

5 Remove the card from the server.

6 Insert the new card into the same slot you removed the old card from. If

the card is a full-length card, make sure that the end of the card slides into
the full-length card guide next to the fan cage.

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7 From the back of the server, press the card’s locking clip in until it clicks

into place.

8 Reinstall the top rear panel.

Replacing a standard expansion card

The server must be off when you install expansion cards into PCI card slots
1through 4.

Warning Standard expansion cards cannot be replaced while the

server is on.

To replace an expansion card:

1 Follow the instructions in “Preventing static electricity discharge” on

page 36. Make sure that you turn off the server, then unplug the power

cords and all other cables connected to the server.

2 Remove the inside panel. For instructions, see “Removing the inside panel”

on page 45.

3 Disconnect any cables attached to the card.
4 Press down on the expansion card’s locking clip, then rotate the clip up

and out of the way.

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Installing expans ion cards

5 Remove the card from the server.

6 Insert the new card into the same slot you removed the old card from. If

the card is a full-length card, make sure that the end of the card slides into
the full-length card guide next to the fan cage.

7 From the back of the server, press the card’s locking clip in until it clicks

into place.

8 Reinstall all panels.

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Chapter 4: Installing Compo nents

Installing memory

Your server supports from 512 MB to 24 GB total memory.

Caution Modules must be installed in identical groups of four. Use

only PC1600 (DDR-200) or PC2100 (DDR-266) compliant,
SDRAM register ed ECC, DIMM memory mo dules.

Install memory first into Bank 1, Bank 2, then Bank 3. If
memory is installed incorrectly, your server will not start.
Partially filled banks are ignored by the server.

For the most reli able and s table operat ion, we re commend
you use memory from the same manufacturer in all
memory banks.

Bank 3
Bank 2
Bank 1

To add or replace memory modules:

1 Follow the instructions in “Preventing static electricity discharge” on

page 36. Make sure that you turn off the server, then unplug the power

cords and all other cables connected to the server.

2 Remove the top rear panel. For instructions, see “Removing the top rear

panel” on page 41.

3 Remove the inside panel. For instructions, see “Removing the inside panel”

on page 45.

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4 Grasp the top of the memory board at the blue tabs, then pull the memory

board out of the server.

5 Lay the memory board onto a flat surface before removing or installing

memory modules. For more information on selecting a place to work, see

“Selecting a place to work” on page 36.

6 If you are replacing a memory module, pull the locking clips away from

the old module, then pull the module out of the memory slot.

7 Align the notch on the new memory module with the notch in a vacant

module slot, then press it firmly into the slot. The tabs on the sides of the
memory slot should secure the memory module automatically.

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Memory board guides

Important Install memory first into Bank 1, Bank 2, then Bank 3. If

8 Reinstall the memory board into the server. Make sure that the edges of

the board slide into the memory board guides inside the server.

memory is installed incorrectly, your server will not start.
Partially filled banks are ignored by the server.

9 Reinstall all panels.

10 Turn on the server, then make sure that the operating system completely

loads. If you receive an error, see “Memory” on page 141.

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Replacing the front pa nel board

Replacing the front panel board

The front panel board contains the actual LEDs, buttons, and ports that are
accessed from the front panel of your server.

To replace the front panel board:

1 Follow the instructions in “Preventing static electricity discharge” on

page 36. Make sure that you turn off the server, then unplug the power

cords and all other cables connected to the server.

2 Remove the top rear panel. For instructions, see “Removing the top rear

panel” on page 41.

3 Remove the top front panel. For instructions, see “Removing the top front

panel” on page 43.

4 Unplug the three cables that are connected to the front panel board.

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Screw

5 Remove the screw that secures the front panel board to the server.

6 Pull the board away from the server by prying on the side closest to the

standoff.

Standoff

7 Insert the new front panel board behind the board guide slot on the right

edge of the front panel bay.

8 Press the board into place over the standoff, then reinstall the screw.
9 Reconnect the three cables.

10 Replace the panels.

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Board
guide
slot

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Replacing the air duct

Screw

To remove the processor air duct:

1 Follow the instructions in “Preventing static electricity discharge” on

page 36. Make sure that you turn off the server, then unplug the power

cords and all other cables connected to the server.

2 Remove the top rear panel. For instructions, see “Removing the top rear

panel” on page 41.

3 Remove the inside panel. For instructions, see “Removing the inside panel”

on page 45.

4 Remove the screw that secures the AC power plug module to the back of

the server.

Replacing the air duct

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5 Remove the plug module from the back of the server by lifting it up 1/4

inch, then pulling it toward the front of the server. Let the module hang
over the side of the server.

a

6 Remove the memory board from the server. For instructions, see “Installing

memory” on page 86.

7 Press the two air duct retention clips together.

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8 While holding the retention clips together, rotate the air duct away from

the server, then lift off the air duct.

9 Insert the front of the new air duct into the server, then rotate the back

of the air duct downward until it snaps into place.

10 Reinstall the AC power plug module, then reinstall all panels.

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Processor board

Replacing the processor board

To remove the processor board:

1 Follow the instructions in “Preventing static electricity discharge” on

page 36. Make sure that you turn off the server, then unplug the power

cords and all other cables connected to the server.

2 Remove the top rear panel. For instructions, see “Removing the top rear

panel” on page 41.

3 Remove the inside panel. For instructions, see “Removing the inside panel”

on page 45.

4 Remove the air duct. For instructions, see “Replacing the air duct” on

page 91.

5 Rotate the processor board release levers until they are nearly vertical.

release levers

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